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So our client's our policy number is 110206182. Okay. Client name, Nicholas Benson. Date of birth sorry? Yeah. Date of birth, twenty six twelve eighty nine and a, double nine, seven eight. Cool. I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic. Because we didn't take we didn't write this policy. We took it over. And it's just that was how easy to go through you guys to grab the PDF. So there is two start yeah. There is two start dates for the policy as well. There's twenty nine three nineteen. For majority of the policy, but there's also an increased portion of the policy, which has a start date of twenty nine three twenty twenty. So I need both of those. Yeah. Yeah. So it's twenty nine three nineteen and 29320. Yeah. That's perfect. Perfect. Thank you so much for your help. I appreciate. You have a good one. 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My name is Larissa from Oakview Financial. How are you going? Yeah. Really good.\n\nThank you. I was just calling with regards to a mutual client we have. So our client's our policy number is 110206182. Okay. Client name, Nicholas Benson.\n\nDate of birth sorry? Yeah. Date of birth, twenty six twelve eighty nine and a, double nine, seven eight. Cool. I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic.\n\nBecause we didn't take we didn't write this policy. We took it over. And it's just that was how easy to go through you guys to grab the PDF. So there is two start yeah. There is two start dates for the policy as well.\n\nThere's twenty nine three nineteen. For majority of the policy, but there's also an increased portion of the policy, which has a start date of twenty nine three twenty twenty. So I need both of those. Yeah. Yeah.\n\nSo it's twenty nine three nineteen and 29320. Yeah. That's perfect. Perfect. Thank you so much for your help.\n\nI appreciate. You have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":110.44,"end":110.68,"sentiment":"neutral","sentiment_score":0.1553247720003128},{"text":"My name is Larissa from Oakview Financial.","start":110.68,"end":112.520004,"sentiment":"neutral","sentiment_score":0.16111245538507188},{"text":"How are you going?","start":112.520004,"end":113.420006,"sentiment":"neutral","sentiment_score":0.22418422251939774},{"text":"Yeah.","start":115.4,"end":115.64,"sentiment":"neutral","sentiment_score":0.2599787712097168},{"text":"Really good.","start":115.64,"end":116.12,"sentiment":"positive","sentiment_score":0.4836042821407318}],"sentiment":"neutral","sentiment_score":0.22713574568430583,"num_words":15,"start":110.44,"end":116.12},{"sentences":[{"text":"Thank you.","start":116.12,"end":116.775,"sentiment":"positive","sentiment_score":0.428302526473999},{"text":"I was just calling with regards to a mutual client we 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there is two start yeah.","start":179.455,"end":182.975,"sentiment":"neutral","sentiment_score":0.013791166711598635},{"text":"There is two start dates for the policy as well.","start":182.975,"end":184.975,"sentiment":"neutral","sentiment_score":0.02190593760460615}],"sentiment":"neutral","sentiment_score":0.1479607307455606,"num_words":45,"start":168.77,"end":184.975},{"sentences":[{"text":"There's twenty nine three nineteen.","start":184.975,"end":186.675,"sentiment":"neutral","sentiment_score":0.012377383559942246},{"text":"For majority of the policy, but there's also an increased portion of the policy, which has a start date of twenty nine three twenty twenty.","start":188.68001,"end":194.86,"sentiment":"neutral","sentiment_score":0.007484765853732824},{"text":"So I need both of 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Please select from one of the following options. For Neos protection, press 1. For Futuro protection, press 2. For customer service, press 1. To speak with our underwriting team, press 2. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.neosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon. Adi speaking. How can I help? Hi. Good. Thank you. Yourself? Okay. Thank you. Let me just pull this up. Just give me a moment. Oh, yeah. Yeah. Yep. Date of birth and the last birth. Yeah. How can I help? Yeah. Yeah. Yeah. Yeah. Sure. This is an old one. 20 three. Okay. Yep. So is it going to info@oakviewfinancial.com.a u? Alright. I'll send both. That's fine. I'll I'll try to find. Alright. You're welcome. Have a nice day. Bye bye. Bye 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to Neos. Please select from one of the following options. For Neos protection, press 1. For Futuro protection, press 2. For customer service, press 1.\n\nTo speak with our underwriting team, press 2. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.neosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible.\n\nGood afternoon. Adi speaking. How can I help? Hi. Good.\n\nThank you. Yourself? Okay. Thank you. Let me just pull this up.\n\nJust give me a moment. Oh, yeah. Yeah. Yep. Date of birth and the last birth.\n\nYeah. How can I help? Yeah. Yeah. Yeah.\n\nYeah. Sure. This is an old one. 20 three. Okay.\n\nYep. So is it going to info@oakviewfinancial.com.a u? Alright. I'll send both. That's fine.\n\nI'll I'll try to find. Alright. You're welcome. Have a nice day. Bye bye.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Neos.","start":0.56,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18186195691426596},{"text":"Please select from one of the following options.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.044656586134806275},{"text":"For Neos protection, press 1.","start":6.3199997,"end":8.58,"sentiment":"neutral","sentiment_score":0.017817407846450806},{"text":"For Futuro protection, press 2.","start":9.36,"end":11.94,"sentiment":"neutral","sentiment_score":0.026408487930893898},{"text":"For customer service, press 1.","start":13.04,"end":15.304999,"sentiment":"neutral","sentiment_score":0.011352776363492013}],"sentiment":"neutral","sentiment_score":0.04541276617405506,"num_words":26,"start":0.56,"end":15.304999},{"sentences":[{"text":"To speak with our underwriting team, press 2.","start":16.244999,"end":18.985,"sentiment":"neutral","sentiment_score":0.005207078589592129},{"text":"Please note that calls may be recorded for quality and training purposes.","start":20.485,"end":24.025,"sentiment":"neutral","sentiment_score":-0.09266665671020746},{"text":"If you do not wish for this to occur, please let us know when we answer your call.","start":24.645,"end":28.744999,"sentiment":"neutral","sentiment_score":-0.16213173377845022},{"text":"For a copy of our privacy policy, please visit www.neosgroup.com/privacypolicy.","start":29.97,"end":38.629997,"sentiment":"neutral","sentiment_score":-0.043339818343520166},{"text":"Please hold, and one of our helpful consultants will answer your call as soon as possible.","start":43.57,"end":48.035,"sentiment":"neutral","sentiment_score":-0.06256197881884873}],"sentiment":"neutral","sentiment_score":-0.08473600475554122,"num_words":64,"start":16.244999,"end":48.035},{"sentences":[{"text":"Good afternoon.","start":107.645004,"end":108.385,"sentiment":"neutral","sentiment_score":0.2553764879703522},{"text":"Adi 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me just pull this up.","start":131.675,"end":132.875,"sentiment":"neutral","sentiment_score":0.0803120955824852}],"sentiment":"neutral","sentiment_score":0.1742343045771122,"num_words":12,"start":114.05,"end":132.875},{"sentences":[{"text":"Just give me a moment.","start":132.875,"end":133.935,"sentiment":"neutral","sentiment_score":0.0593498520553112},{"text":"Oh, yeah.","start":141.52,"end":142.24,"sentiment":"neutral","sentiment_score":0.014378445222973824},{"text":"Yeah.","start":142.24,"end":142.40001,"sentiment":"neutral","sentiment_score":0.030435826629400253},{"text":"Yep.","start":142.40001,"end":142.56,"sentiment":"neutral","sentiment_score":0.023750972002744675},{"text":"Date of birth and the last 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bye.","start":232.46893,"end":233.20894,"sentiment":"neutral","sentiment_score":0.006977755576372147}],"sentiment":"neutral","sentiment_score":0.006977755576372147,"num_words":2,"start":232.46893,"end":233.20894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Neos. Please select from one of the following options. For Neos protection, press 1. For Futuro protection, press 2. For customer service, press 1.\n\nTo speak with our underwriting team, press 2. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.neosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible.\n\nGood afternoon. Adi speaking. How can I help?\n\nChannel 0: Hi. My name is Larissa from Oakview Financial. How are you going?\n\nChannel 1: Hi. Good. Thank you. Yourself?\n\nChannel 0: Yeah. Really good. Thank you. I was just calling with regards to a mutual client we have. So our client's our policy number is 110206182.\n\nChannel 1: Okay. Thank you. Let me just pull this up. Just give me a moment.\n\nChannel 0: Okay. Client name, Nicholas Benson. Date of birth sorry?\n\nChannel 1: Oh, yeah. Yeah. Yep. Date of birth and the last birth.\n\nChannel 0: Yeah. Date of birth, twenty six twelve eighty nine and a, double nine, seven eight.\n\nChannel 1: Yeah. How can I help?\n\nChannel 0: Cool. I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic. Because we didn't take we didn't write this policy. We took it over. And it's just that was how easy to go through you guys to grab the\n\nChannel 1: Yeah.\n\nChannel 0: PDF.\n\nChannel 1: Yeah. Yeah. Yeah. Sure.\n\nChannel 0: So there is\n\nChannel 1: This is an\n\nChannel 0: two\n\nChannel 1: old one.\n\nChannel 0: start yeah. There is two start dates for the policy as well. There's twenty nine three nineteen. For majority of the policy, but there's also an increased portion of the policy, which has a start date of twenty nine three twenty twenty. So I\n\nChannel 1: 20\n\nChannel 0: need both\n\nChannel 1: three.\n\nChannel 0: of those. Yeah. Yeah. So it's twenty nine three nineteen and 29320.\n\nChannel 1: Okay. Yep. So is it going to info@oakviewfinancial.com.a\n\nChannel 0: Yeah.\n\nChannel 1: u?\n\nChannel 0: That's perfect.\n\nChannel 1: Alright. I'll send both. That's fine. I'll I'll\n\nChannel 0: Perfect.\n\nChannel 1: try to find.\n\nChannel 0: Thank you so much for your help. I appreciate.\n\nChannel 1: Alright. You're welcome.\n\nChannel 0: You\n\nChannel 1: Have\n\nChannel 0: have\n\nChannel 1: a\n\nChannel 0: a good\n\nChannel 1: nice\n\nChannel 0: one.\n\nChannel 1: day. Bye bye. Bye\n\nChannel 0: Bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Welcome to Neos.","start":0.56,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.18186195691426596},{"text":"Please select from one of the following options.","start":2.96,"end":5.14,"sentiment":"neutral","sentiment_score":0.044656586134806275},{"text":"For Neos protection, press 1.","start":6.3199997,"end":8.58,"sentiment":"neutral","sentiment_score":0.017817407846450806},{"text":"For Futuro protection, press 2.","start":9.36,"end":11.94,"sentiment":"neutral","sentiment_score":0.026408487930893898},{"text":"For customer service, press 1.","start":13.04,"end":15.304999,"sentiment":"neutral","sentiment_score":0.011352776363492013}],"sentiment":"neutral","sentiment_score":0.04541276617405506,"channel":1,"num_words":26,"start":0.56,"end":15.304999},{"sentences":[{"text":"To speak with our underwriting team, press 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afternoon.","start":107.645004,"end":108.385,"sentiment":"neutral","sentiment_score":0.2553764879703522},{"text":"Adi speaking.","start":108.525,"end":109.245,"sentiment":"neutral","sentiment_score":0.20911019295454025},{"text":"How can I help?","start":109.245,"end":110.145004,"sentiment":"neutral","sentiment_score":0.2351943552494049}],"sentiment":"neutral","sentiment_score":0.23371884785592556,"channel":1,"num_words":8,"start":107.645004,"end":110.145004},{"sentences":[{"text":"Hi.","start":110.44,"end":110.68,"sentiment":"neutral","sentiment_score":0.1553247720003128},{"text":"My name is Larissa from Oakview Financial.","start":110.68,"end":112.520004,"sentiment":"neutral","sentiment_score":0.16111245538507188},{"text":"How are you 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Nicholas Benson. The agent provides the policy number and advises the representative to email the adviser office with the necessary information. The conversation ends with the representative thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon.","start_word":74,"end_word":91,"intents":[{"intent":"Guide callers","confidence_score":0.030800467}]},{"text":"I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic.","start_word":195,"end_word":216,"intents":[{"intent":"Request docs","confidence_score":0.22404353}]},{"text":"I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic. Because we didn't take we didn't write this policy. We took it over. And it's just that was how easy to go through you guys to grab the Yeah. PDF. Yeah.","start_word":195,"end_word":247,"intents":[{"intent":"Obtain policy info","confidence_score":0.00048272288}]}]},"sentiments":{"segments":[{"text":"Welcome to Neos. Please select from one of the following options. For Neos protection, press 1. For Futuro protection, press 2. For customer service, press 1. To speak with our underwriting team, press 2. Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.neosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Good afternoon. Adi speaking. How can I help? Hi. My name is Larissa from Oakview Financial. How are you going? Hi.","start_word":0,"end_word":110,"sentiment":"neutral","sentiment_score":0.007308213505893946},{"text":"Good. Thank you.","start_word":111,"end_word":113,"sentiment":"positive","sentiment_score":0.3764101564884186},{"text":"Yourself? Yeah.","start_word":114,"end_word":115,"sentiment":"neutral","sentiment_score":0.24841976165771484},{"text":"Really good. Thank you.","start_word":116,"end_word":119,"sentiment":"positive","sentiment_score":0.4486157298088074},{"text":"I was just calling with regards to a mutual client we have. So our client's our policy number is 110206182. Okay. Thank you. Let me just pull this up. Just give me a moment. Okay. Client name, Nicholas Benson. Date of birth sorry? Oh, yeah. Yeah. Yep. Date of birth and the last birth. Yeah. Date of birth, twenty six twelve eighty nine and a, double nine, seven eight. Yeah. How can I help?","start_word":120,"end_word":193,"sentiment":"neutral","sentiment_score":0.050635453112222055},{"text":"Cool. I was just wondering if you could email the adviser office with the PDFs relevant to the policy, that would be fantastic.","start_word":194,"end_word":216,"sentiment":"positive","sentiment_score":0.3532284200191498},{"text":"Because we didn't take we didn't write this policy. We took it over. And it's just that was how easy to go through you guys to grab the Yeah. PDF. Yeah. Yeah. Yeah. Sure. So there is This is an two old one. start yeah. There is two start dates for the policy as well. There's twenty nine three nineteen. For majority of the policy, but there's also an increased portion of the policy, which has a start date of twenty nine three twenty twenty. So I 20 need both three. of those. Yeah. Yeah. So it's twenty nine three nineteen and 29320. Okay. Yep. So is it going to info@oakviewfinancial.com.a Yeah. u? That's perfect. Alright. I'll send both. That's fine. I'll I'll Perfect. try to find.","start_word":217,"end_word":343,"sentiment":"neutral","sentiment_score":0.08570852875709534},{"text":"Thank you so much for your help. I appreciate. Alright. You're welcome. You Have have a a good nice one.","start_word":344,"end_word":363,"sentiment":"positive","sentiment_score":0.5768582820892334},{"text":"day. Bye bye. Bye Bye. bye.","start_word":364,"end_word":369,"sentiment":"neutral","sentiment_score":0.15100778390963873}],"average":{"sentiment":"neutral","sentiment_score":0.1068598290393044}}}}