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Good day to you. Mate, it's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yes. Where are you from? Sorry.\n\nChannel 0: Vigilance AI. You know, we have actually spoken a month ago. And at the time, Andrew, you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo.\n\nChannel 1: Right. That's not my area. Sorry.\n\nChannel 0: Oh, weren't you the technical director?\n\nChannel 1: No. I'm just maintenance manager now. So, yeah, I'm not executive director anymore.\n\nChannel 0: Oh, I see. Well, Andrew, is there any way that you can give me any information about how to contact your IT department? 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to","start":61.61,"end":63.05,"sentiment":"neutral","sentiment_score":-0.049570623164375625}],"sentiment":"neutral","sentiment_score":-0.049570623164375625,"channel":0,"num_words":6,"start":61.61,"end":63.05},{"sentences":[{"text":"you","start":62.98,"end":63.14,"sentiment":"neutral","sentiment_score":-0.02738425135612488}],"sentiment":"neutral","sentiment_score":-0.02738425135612488,"channel":1,"num_words":1,"start":62.98,"end":63.14},{"sentences":[{"text":"them.","start":63.05,"end":63.55,"sentiment":"neutral","sentiment_score":-0.04585770145058632}],"sentiment":"neutral","sentiment_score":-0.04585770145058632,"channel":0,"num_words":1,"start":63.05,"end":63.55},{"sentences":[{"text":"I'm not sure, mate, because the the company's being bought out by someone else, and I don't know how the structure is set up now.","start":63.54,"end":70.395,"sentiment":"neutral","sentiment_score":-0.273741649389267},{"text":"So yeah.","start":70.395,"end":72.174995,"sentiment":"neutral","sentiment_score":-0.0885256975889206},{"text":"Sorry","start":72.235,"end":72.555,"sentiment":"neutral","sentiment_score":-0.09644804149866104}],"sentiment":"neutral","sentiment_score":-0.25418002397886347,"channel":1,"num_words":28,"start":63.54,"end":72.555},{"sentences":[{"text":"Alright.","start":72.245,"end":72.745,"sentiment":"neutral","sentiment_score":-0.05212470516562462}],"sentiment":"neutral","sentiment_score":-0.05212470516562462,"channel":0,"num_words":1,"start":72.245,"end":72.745},{"sentences":[{"text":"about that.","start":72.555,"end":73.034996,"sentiment":"neutral","sentiment_score":-0.06404183804988861},{"text":"Yeah.","start":73.034996,"end":73.354996,"sentiment":"neutral","sentiment_score":0.016643719747662544},{"text":"I don't know.","start":73.354996,"end":74.095,"sentiment":"neutral","sentiment_score":-0.014983663335442543}],"sentiment":"neutral","sentiment_score":-0.02606515772640705,"channel":1,"num_words":6,"start":72.555,"end":74.095},{"sentences":[{"text":"It's all good, mate.","start":75.125,"end":76.185005,"sentiment":"neutral","sentiment_score":0.21331382542848587},{"text":"Well, just wanna thank you for the time, Andrew.","start":76.245,"end":78.325005,"sentiment":"positive","sentiment_score":0.5012640390131209},{"text":"You have a great day.","start":78.325005,"end":79.125,"sentiment":"positive","sentiment_score":0.5180390298366546}],"sentiment":"positive","sentiment_score":0.4419348223341836,"channel":0,"num_words":18,"start":75.125,"end":79.125},{"sentences":[{"text":"No.","start":79.034996,"end":79.534996,"sentiment":"neutral","sentiment_score":0.10852226614952087}],"sentiment":"neutral","sentiment_score":0.10852226614952087,"channel":1,"num_words":1,"start":79.034996,"end":79.534996},{"sentences":[{"text":"Take care.","start":79.125,"end":79.865005,"sentiment":"neutral","sentiment_score":0.13318067789077762}],"sentiment":"neutral","sentiment_score":0.13318067789077762,"channel":0,"num_words":2,"start":79.125,"end":79.865005},{"sentences":[{"text":"All good.","start":80.075,"end":80.815,"sentiment":"neutral","sentiment_score":0.16947803646326065}],"sentiment":"neutral","sentiment_score":0.16947803646326065,"channel":1,"num_words":2,"start":80.075,"end":80.815}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named Andrew to follow up on their compliance ready AI MDR platform. Andrew was busy and couldn't talk at the time, so the agent sent him an email with information about their MDR platform. The agent also asked Andrew to give him information on how to contact his IT department since the company is being bought out by someone else."},"intents":{"segments":[{"text":"You know, we have actually spoken a month ago. And at the time, Andrew, you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Right.","start_word":30,"end_word":84,"intents":[{"intent":"Schedule demo","confidence_score":0.5728848}]},{"text":"Well, Andrew, is there any way that you can give me any information about how to contact your IT department?","start_word":112,"end_word":131,"intents":[{"intent":"Contact it department","confidence_score":0.45378718}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Andrew.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.15383809804916382},{"text":"Good day to you.","start_word":4,"end_word":7,"sentiment":"positive","sentiment_score":0.5400497317314148},{"text":"Mate, it's Andrew from Vigilance AI. Have I caught you in a bad time? Yes. Where are you from? Sorry. Vigilance AI. You know, we have actually spoken a month ago. And at the time, Andrew, you were busy, so I sent you an email with some information about our compliance ready AI MDR platform. And I I just wanted to follow-up and see if now might be a better time to schedule a quick demo. Right. That's not my area. Sorry. Oh, weren't you the technical director? No. I'm just maintenance manager now. So, yeah, I'm not executive director anymore. Oh, I see. Well, Andrew, is there any way that you can give me any information about how to contact your IT department? I I tell just wanted to present this to you them. I'm not sure, mate, because the the company's being bought out by someone else, and I don't know how the structure is set up now. So yeah. Sorry Alright. about that. Yeah. I don't know. It's all good, mate.","start_word":8,"end_word":181,"sentiment":"neutral","sentiment_score":-0.066409632563591},{"text":"Well, just wanna thank you for the time, Andrew. You have a great day.","start_word":182,"end_word":195,"sentiment":"positive","sentiment_score":0.5008323788642883},{"text":"No. Take care. All good.","start_word":196,"end_word":200,"sentiment":"neutral","sentiment_score":0.1452970802783966}],"average":{"sentiment":"neutral","sentiment_score":-0.005128621235745879}}}}