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is not Johan.","start":9.599999,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.17081138491630554},{"text":"Sharon.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.0969361737370491}],"sentiment":"neutral","sentiment_score":-0.15603634268045424,"channel":1,"num_words":5,"start":9.599999,"end":11.139999},{"sentences":[{"text":"Alright.","start":12.3949995,"end":12.8949995,"sentiment":"neutral","sentiment_score":-0.02914085052907467},{"text":"What what happened, sir?","start":14.075,"end":15.275,"sentiment":"neutral","sentiment_score":-0.04216365469619632},{"text":"I I was able to talk to Johan at 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Johan.","start":20.275,"end":23.715,"sentiment":"neutral","sentiment_score":-0.2943894684314728},{"text":"So so you wouldn't have definitely","start":23.715,"end":26.035,"sentiment":"neutral","sentiment_score":-0.18433783451716104}],"sentiment":"neutral","sentiment_score":-0.2554197813335218,"channel":1,"num_words":19,"start":18.835,"end":26.035},{"sentences":[{"text":"Alright.","start":25.755,"end":26.255,"sentiment":"neutral","sentiment_score":-0.07586514949798584}],"sentiment":"neutral","sentiment_score":-0.07586514949798584,"channel":0,"num_words":1,"start":25.755,"end":26.255},{"sentences":[{"text":"called him on this number.","start":26.035,"end":27.075,"sentiment":"neutral","sentiment_score":-0.05508782118558884},{"text":"But maybe drop him an email.","start":27.075,"end":28.195,"sentiment":"neutral","sentiment_score":-0.10343734299143155},{"text":"He's not available right 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He suggests sending an email to Johan instead and ends the call."},"intents":{"segments":[{"text":"I I was able to talk to Johan at this Yep. number. No. Probably not. Because the switch goes through to me, not to Johan. So so you wouldn't have definitely Alright. called him on this number. But maybe drop him an email. He's not available right now. Alright. Okay.","start_word":30,"end_word":79,"intents":[{"intent":"Confirm connection","confidence_score":0.00023993253}]}]},"sentiments":{"segments":[{"text":"John speaking? Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.03543077036738396},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.34507936239242554},{"text":"Johan, it's Ronald from Cloud Solution IT. How are you Yeah. doing This is today? this is not Johan. Sharon. Alright. What what happened, sir? I I was able to talk to Johan at this Yep. number. No. Probably not. Because the switch goes through to me, not to Johan. So so you wouldn't have definitely Alright. called him on this number. But maybe drop him an email. He's not available right now. Alright. Okay. No. Okay. No. No. Thank No you. worries. Bye. Thank you.","start_word":5,"end_word":90,"sentiment":"neutral","sentiment_score":-0.04662972688674927}],"average":{"sentiment":"neutral","sentiment_score":-0.035385537654795546}}}}