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I I mean, your full name? Okay. So upon checking the account, we're still checking with the network team. We're still in progress with the activation. That's why you cannot still access the Internet as of the moment. But once this is successful, we'll update you then and help you to try to connect. Hello? Actually, I cannot give you an estimated time for this one as we're still coordinating it to our network team. Mhmm. Are you at yeah. Are you at the address right now? At the service address? No. We also have the address, but can you check at is it a a location ID? Okay. Okay. So, actually, we're still confirming it to our networking. If I'll be needing the location, I'll be I'll get back to you. Is that okay? Or other additional information? Okay. Sure. And are you able to check if there's a modem at the address, like a small box mounted on the wall? Yeah. Is there a Wi Fi box at the address? Okay. Do you know what is that box? Is there a name on it or a sticker? Gigafy? Okay. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Yes.\n\nHello? Yeah. May I know your full name, please, for me to check the account? The account registered here. I I mean, your full name?\n\nOkay. So upon checking the account, we're still checking with the network team. We're still in progress with the activation. That's why you cannot still access the Internet as of the moment. But once this is successful, we'll update you then and help you to try to connect.\n\nHello? Actually, I cannot give you an estimated time for this one as we're still coordinating it to our network team. Mhmm. Are you at yeah. Are you at the address right now?\n\nAt the service address? No. We also have the address, but can you check at is it a a location ID? Okay. Okay.\n\nSo, actually, we're still confirming it to our networking. If I'll be needing the location, I'll be I'll get back to you. Is that okay? Or other additional information? Okay.\n\nSure. 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still confirming it to our networking.","start":138.795,"end":142.89499,"sentiment":"neutral","sentiment_score":0.3023154338200887},{"text":"If I'll be needing the location, I'll be I'll get back to you.","start":143.435,"end":147.20999,"sentiment":"neutral","sentiment_score":0.18751281041365403},{"text":"Is that okay?","start":147.20999,"end":147.93,"sentiment":"neutral","sentiment_score":0.12515512108802795},{"text":"Or other additional information?","start":147.93,"end":149.54999,"sentiment":"neutral","sentiment_score":0.020538288168609142},{"text":"Okay.","start":154.89,"end":155.39,"sentiment":"neutral","sentiment_score":0.14907673001289368}],"sentiment":"neutral","sentiment_score":0.19217335619032383,"num_words":30,"start":138.795,"end":155.39},{"sentences":[{"text":"Sure.","start":155.45,"end":155.95,"sentiment":"neutral","sentiment_score":0.13847820460796356},{"text":"And are you able to check if there's a modem at the address, like a small box mounted on the 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Hello. I buy the plan from the AirTool, but the Wi Fi is not active, I think. So I can't I can't access to the to the to the Wi Fi. So Account? Which one? Which account? The full name is Dunda Li, g u n d a. So when will we be successful? So you don't Yeah. Yeah. I've got the address, but how can I send it to you? I can I can send there is a there is a ID? I don't know if you can use that one. The the the number. Like yeah. Yeah. Location ID. Yeah. Yeah. Sure. Just ask if you can use the location ID. Yeah. Yeah. Our you mean the iFi a Wi Fi box? Yeah. The the name is Gig Fi f f six b c. Mhmm. Okay. 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Hello. I buy the plan from the AirTool, but the Wi Fi is not active, I think. So I can't I can't access to the to the to the Wi Fi. So Account?\n\nWhich one? Which account? The full name is Dunda Li, g u n d a. So when will we be successful? So you don't Yeah.\n\nYeah. I've got the address, but how can I send it to you? I can I can send there is a there is a ID? I don't know if you can use that one. The the the number.\n\nLike yeah. Yeah. Location ID. Yeah. Yeah.\n\nSure. Just ask if you can use the location ID. Yeah. Yeah. Our you mean the iFi a Wi Fi box?\n\nYeah. The the name is Gig Fi f f six b c. Mhmm. Okay. 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Good morning. This is Maureen from Erdo tech support. How\n\nChannel 1: Hello?\n\nChannel 0: can I assist you today? Yes. Hello?\n\nChannel 1: Hello. I buy the plan from the AirTool, but the Wi Fi is not active, I think. So I can't I can't access to the to the to the Wi Fi. So\n\nChannel 0: Yeah. May I know your full name, please, for me to check the account?\n\nChannel 1: Account? Which one? Which account?\n\nChannel 0: The account registered here. I I mean, your full name?\n\nChannel 1: The full name is Dunda Li, g u n d a.\n\nChannel 0: Okay. So upon checking the account, we're still checking with the network team. We're still in progress with the activation. That's why you cannot still access the Internet as of the moment. But once this is successful, we'll update you then and help you to try to connect.\n\nChannel 1: So\n\nChannel 0: Hello?\n\nChannel 1: when will we be successful?\n\nChannel 0: Actually, I cannot give you an estimated time for this one as we're still coordinating it to our network team.\n\nChannel 1: So you don't\n\nChannel 0: Mhmm. Are you at yeah. Are you at the address right now? At the service address?\n\nChannel 1: Yeah. Yeah. I've got the address, but how can I send it to you?\n\nChannel 0: No. We also have the address, but\n\nChannel 1: I can I can send\n\nChannel 0: can you\n\nChannel 1: there\n\nChannel 0: check\n\nChannel 1: is\n\nChannel 0: at\n\nChannel 1: a there is a ID? I don't know if you can use that one. The the the number. Like\n\nChannel 0: is it a a location ID?\n\nChannel 1: yeah. Yeah. Location ID.\n\nChannel 0: Okay. Okay. So, actually, we're still confirming it to our networking. If I'll be needing the location, I'll be I'll get back to you. Is that okay?\n\nOr other additional information?\n\nChannel 1: Yeah. Yeah. Sure. Just ask if you can use the location ID.\n\nChannel 0: Okay. Sure. And are you able to check if there's a modem at the address, like a small box mounted on the wall?\n\nChannel 1: Yeah. Yeah. Our you mean the iFi a Wi Fi box?\n\nChannel 0: Yeah. Is there a Wi Fi box at the address? Okay. Do you know what is that box? Is there a name on it\n\nChannel 1: Yeah.\n\nChannel 0: or a sticker?\n\nChannel 1: The the name is Gig Fi f f six b c.\n\nChannel 0: Gigafy?\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. I see. Okay. Then I'll get back to you then once the activation is successful or I need additional information.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Okay. Bye for now. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.17562556266784668},{"text":"Good morning.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.481031596660614},{"text":"This is Maureen from Erdo tech support.","start":1.8399999,"end":4.18,"sentiment":"positive","sentiment_score":0.4170513408524649},{"text":"How","start":4.64,"end":4.7999997,"sentiment":"positive","sentiment_score":0.3858922421932221}],"sentiment":"positive","sentiment_score":0.4039036712863229,"channel":0,"num_words":11,"start":0.64,"end":4.7999997},{"sentences":[{"text":"Hello?","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3005727529525757}],"sentiment":"neutral","sentiment_score":0.3005727529525757,"channel":1,"num_words":1,"start":4.7999997,"end":5.2999997},{"sentences":[{"text":"can I assist you 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The representative checked the account and they are still coordinating with the network team to resolve the issue. The customer is asked to provide their location ID and modem name to receive further assistance."},"intents":{"segments":[{"text":"May I know your full name, please, for me to check the account? Account?","start_word":52,"end_word":65,"intents":[{"intent":"Check account","confidence_score":0.23844504}]},{"text":"May I know your full name, please, for me to check the account? Account? Which one?","start_word":52,"end_word":67,"intents":[{"intent":"Provide full name","confidence_score":0.020747053},{"intent":"Update account","confidence_score":0.13415216}]},{"text":"Are you at the address right now?","start_word":174,"end_word":180,"intents":[{"intent":"Provide address","confidence_score":0.080279134}]},{"text":"I've got the address, but how can I send it to you? No.","start_word":187,"end_word":199,"intents":[{"intent":"Send plan","confidence_score":0.013499067}]},{"text":"Like is it a a location ID? yeah. Yeah. Location ID.","start_word":235,"end_word":245,"intents":[{"intent":"Confirm location id","confidence_score":0.31343412}]},{"text":"And are you able to check if there's a modem at the address, like a small box mounted on the wall? Yeah. Yeah.","start_word":291,"end_word":313,"intents":[{"intent":"Check modem","confidence_score":0.12607574}]},{"text":"Our you mean the iFi a Wi Fi box? Yeah.","start_word":314,"end_word":323,"intents":[{"intent":"Install ifi","confidence_score":0.0020947964}]},{"text":"or a sticker?","start_word":348,"end_word":350,"intents":[{"intent":"Install sticker","confidence_score":0.004580377}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17562556266784668},{"text":"Good morning. This is Maureen from Erdo tech support. How can Hello?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4140516519546509},{"text":"I assist you today? Yes. Hello? Hello. I buy the plan from the AirTool, but the Wi Fi is not active, I think.","start_word":13,"end_word":35,"sentiment":"neutral","sentiment_score":-0.14252881705760956},{"text":"So I can't I can't access to the to the to the Wi Fi.","start_word":36,"end_word":49,"sentiment":"negative","sentiment_score":-0.34715360403060913},{"text":"So Yeah. May I know your full name, please, for me to check the account? Account? Which one? Which account? The account registered here. I I mean, your full name? The full name is Dunda Li, g u n d a. Okay. So upon checking the account, we're still checking with the network team. We're still in progress with the activation. That's why you cannot still access the Internet as of the moment. But once this is successful, we'll update you then and help you to try to connect. So Hello? when will we be successful?","start_word":50,"end_word":145,"sentiment":"neutral","sentiment_score":-0.004804819356650114},{"text":"Actually, I cannot give you an estimated time for this one as we're still coordinating it to our network team.","start_word":146,"end_word":165,"sentiment":"negative","sentiment_score":-0.4265515506267547},{"text":"So you don't Mhmm. Are you at yeah. Are you at the address right now? At the service address? Yeah. Yeah. I've got the address, but how can I send it to you? No. We also have the address, but I can I can send can you there check is at a there is a ID?","start_word":166,"end_word":221,"sentiment":"neutral","sentiment_score":-0.04947692887591464},{"text":"I don't know if you can use that one.","start_word":222,"end_word":230,"sentiment":"negative","sentiment_score":-0.3875649571418762},{"text":"The the the number. Like is it a a location ID? yeah. Yeah. Location ID. Okay. Okay. So, actually, we're still confirming it to our networking. If I'll be needing the location, I'll be I'll get back to you. Is that okay? Or other additional information? Yeah. Yeah. Sure. Just ask if you can use the location ID. Okay. Sure. And are you able to check if there's a modem at the address, like a small box mounted on the wall? Yeah. Yeah. Our you mean the iFi a Wi Fi box? Yeah. Is there a Wi Fi box at the address? Okay. Do you know what is that box? Is there a name on it Yeah. or a sticker? The the name is Gig Fi f f six b c. Gigafy? Mhmm. Okay. I see. Okay. Then I'll get back to you then once the activation is successful or I need additional information. Okay. Sure. Okay. Bye for now.","start_word":231,"end_word":390,"sentiment":"neutral","sentiment_score":0.10281851328909396},{"text":"Thank you.","start_word":391,"end_word":392,"sentiment":"positive","sentiment_score":0.7613388299942017}],"average":{"sentiment":"neutral","sentiment_score":0.006969095115930262}}}}