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However, I would like to let you know that we are currently has a ongoing system update, and these invoices are being affected. The reason why, as of this moment, you cannot make a payment. However, we just got an update from our back end team that they are actively working to resolve this matter as quickly as possible. In that way, your March invoice will be visible on your account in the portal so you could make a payment. We will go ahead and update you as soon as possible once this issue has been fixed, and we we we appreciate your patience and understanding while we address the issue. Mhmm. Sure. Mhmm. Oh, okay. Sure. Sure. That's a good question. So I agree with you. It does show those amount. However, I would love to let you know that your plan is Supa Basics, which is $69.95. The reason why you're showing $63.59, that's before tax. It it's set up on the system. And then once the 10% tax has been added, the total amount is $69 and 90 5¢. Right? Mhmm. Yes. Yes, Andrew. And thank you so much for your understanding. We will go ahead and send an update as soon as possible once this fix once we we fix the issue. Okay? And I appreciate your time giving us a call. You're welcome, Andrew. Have a good one, and be safe. 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Good morning. Thank you so much for calling Airtel account. How may I help you today? Mhmm.\n\nNice to have you on the line, Andrew. And we really appreciate your intention in making a payment today. However, I would like to let you know that we are currently has a ongoing system update, and these invoices are being affected. The reason why, as of this moment, you cannot make a payment. However, we just got an update from our back end team that they are actively working to resolve this matter as quickly as possible.\n\nIn that way, your March invoice will be visible on your account in the portal so you could make a payment. We will go ahead and update you as soon as possible once this issue has been fixed, and we we we appreciate your patience and understanding while we address the issue. Mhmm. Sure. Mhmm.\n\nOh, okay. Sure. Sure. That's a good question. So I agree with you.\n\nIt does show those amount. However, I would love to let you know that your plan is Supa Basics, which is $69.95. The reason why you're showing $63.59, that's before tax. It it's set up on the system. And then once the 10% tax has been added, the total amount is $69 and 90 5¢.\n\nRight? Mhmm. Yes. Yes, Andrew. And thank you so much for your understanding.\n\nWe will go ahead and send an update as soon as possible once this fix once we we fix the issue. Okay? And I appreciate your time giving us a call. You're welcome, Andrew. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2233501374721527},{"text":"Good morning.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.44265173375606537},{"text":"Thank you so much for calling Airtel account.","start":1.92,"end":4.3199997,"sentiment":"positive","sentiment_score":0.6851712614297867},{"text":"How may I help you today?","start":4.3199997,"end":5.54,"sentiment":"positive","sentiment_score":0.5693917175134023},{"text":"Mhmm.","start":25.609999,"end":25.689999,"sentiment":"neutral","sentiment_score":0.0013351663947105408}],"sentiment":"positive","sentiment_score":0.5559838426609834,"num_words":18,"start":0.88,"end":25.689999},{"sentences":[{"text":"Nice to have you on the line, Andrew.","start":25.689999,"end":27.789999,"sentiment":"positive","sentiment_score":0.4919031374156475},{"text":"And we really appreciate your intention in making a 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okay.","start":95.82,"end":96.799995,"sentiment":"neutral","sentiment_score":0.013374479953199625},{"text":"Sure.","start":99.685005,"end":100.005005,"sentiment":"neutral","sentiment_score":0.1319294571876526},{"text":"Sure.","start":100.005005,"end":100.245,"sentiment":"neutral","sentiment_score":0.21851029992103577},{"text":"That's a good question.","start":100.245,"end":101.465004,"sentiment":"positive","sentiment_score":0.523481585085392},{"text":"So I agree with you.","start":101.925,"end":103.765,"sentiment":"positive","sentiment_score":0.39005449414253235}],"sentiment":"positive","sentiment_score":0.34010673292840904,"num_words":13,"start":95.82,"end":103.765},{"sentences":[{"text":"It does show those amount.","start":103.765,"end":105.785,"sentiment":"neutral","sentiment_score":0.21935424208641052},{"text":"However, I would love to let you know that your plan is Supa Basics, which is $69.95.","start":105.845,"end":114.66,"sentiment":"positive","sentiment_score":0.42085714901194854},{"text":"The reason why you're showing $63.59, that's before tax.","start":114.66,"end":121.64,"sentiment":"neutral","sentiment_score":0.08752582884497112},{"text":"It it's set up on the system.","start":123.22,"end":125.204994,"sentiment":"neutral","sentiment_score":0.04586280456611088},{"text":"And then once the 10% tax has been added, the total amount is $69 and 90 5¢.","start":125.204994,"end":132.105,"sentiment":"neutral","sentiment_score":0.04528305074200034}],"sentiment":"neutral","sentiment_score":0.18675266013101297,"num_words":55,"start":103.765,"end":132.105},{"sentences":[{"text":"Right?","start":133.925,"end":134.425,"sentiment":"neutral","sentiment_score":0.14545996487140656},{"text":"Mhmm.","start":140.51,"end":141.01,"sentiment":"neutral","sentiment_score":0.011192874982953072},{"text":"Yes.","start":142.43001,"end":142.93001,"sentiment":"neutral","sentiment_score":0.10273271799087524},{"text":"Yes, Andrew.","start":143.07,"end":143.95,"sentiment":"neutral","sentiment_score":0.23328430950641632},{"text":"And thank you so much for your understanding.","start":143.95,"end":145.97,"sentiment":"positive","sentiment_score":0.46059348806738853}],"sentiment":"positive","sentiment_score":0.33928477549209046,"num_words":13,"start":133.925,"end":145.97},{"sentences":[{"text":"We will go ahead and send an update as soon as possible once this fix once we we fix the issue.","start":146.35,"end":155.02501,"sentiment":"neutral","sentiment_score":0.20364821489368165},{"text":"Okay?","start":155.02501,"end":155.52501,"sentiment":"neutral","sentiment_score":0.16522884368896484},{"text":"And I appreciate your time giving us a call.","start":155.74501,"end":158.565,"sentiment":"positive","sentiment_score":0.4176083720392651},{"text":"You're welcome, Andrew.","start":161.985,"end":163.365,"sentiment":"positive","sentiment_score":0.3721254418293635},{"text":"Have a good one, and be safe.","start":163.425,"end":165.02501,"sentiment":"positive","sentiment_score":0.7531784176826477}],"sentiment":"positive","sentiment_score":0.3558278525384461,"num_words":41,"start":146.35,"end":165.02501},{"sentences":[{"text":"Bye 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This is Andy speaking. I'm a customer with Arita right now for Internet services. I just received my invoice for this for this month. And I've logged in in my portal, but I can't see any option that allows me to make a payment. No worries. Thank you for letting me know about that. In that case, could you also check something else for me? The invoice I've received by email stated, I think, $69. And then on my portal, it says the plan amount is $63.59. Can you just confirm how much am I supposed to be paying? Oh, yep. Yep. Makes sense. Yep. Gotcha. That makes sense. In that case, I guess I'll just wait for a couple days until the system is working again and then see if the invoice is functional. Yep. Yep. No worries. Thank you very much. K. Bye.","confidence":0.9943715,"words":[{"word":"good","start":6.48,"end":6.72,"confidence":0.99104565,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.19054940342903137},{"word":"morning","start":6.72,"end":7.22,"confidence":0.9987882,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1434667557477951},{"word":"this","start":7.3599997,"end":7.6,"confidence":0.9842717,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05758978798985481},{"word":"is","start":7.6,"end":7.7599998,"confidence":0.99414694,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06041525676846504},{"word":"andy","start":7.7599998,"end":8.24,"confidence":0.98265797,"punctuated_word":"Andy","sentiment":"neutral","sentiment_score":0.05648230388760567},{"word":"speaking","start":8.24,"end":8.74,"confidence":0.9988935,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.07363259792327881},{"word":"i'm","start":8.96,"end":9.2,"confidence":0.9965666,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.022538311779499057},{"word":"a","start":9.2,"end":9.28,"confidence":0.9412081,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029472775757312775},{"word":"customer","start":9.28,"end":9.76,"confidence":0.99495715,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.06110481917858124},{"word":"with","start":9.76,"end":10.0,"confidence":0.5434597,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05224079638719559},{"word":"arita","start":10.0,"end":10.32,"confidence":0.76641256,"punctuated_word":"Arita","sentiment":"neutral","sentiment_score":0.08053010702133179},{"word":"right","start":10.32,"end":10.559999,"confidence":0.99807465,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.08228875696659088},{"word":"now","start":10.559999,"end":11.059999,"confidence":0.9998989,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0659281313419342},{"word":"for","start":11.36,"end":11.86,"confidence":0.9961003,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11097517609596252},{"word":"internet","start":12.24,"end":12.74,"confidence":0.79716647,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.12133375555276872},{"word":"services","start":12.799999,"end":13.299999,"confidence":0.98026085,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.06397201120853424},{"word":"i","start":13.965,"end":14.125,"confidence":0.9998406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08180508017539978},{"word":"just","start":14.125,"end":14.445001,"confidence":0.99928504,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04597298800945282},{"word":"received","start":14.445001,"end":14.945001,"confidence":0.9994242,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.05660589784383774},{"word":"my","start":15.005,"end":15.325001,"confidence":0.9999106,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10247799009084702},{"word":"invoice","start":15.325001,"end":15.805,"confidence":0.99900573,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.03702449053525925},{"word":"for","start":15.805,"end":15.965,"confidence":0.99957925,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0915590450167656},{"word":"this","start":15.965,"end":16.205,"confidence":0.7916327,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0698053166270256},{"word":"for","start":16.205,"end":16.525,"confidence":0.6961841,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.037427663803100586},{"word":"this","start":16.525,"end":16.685001,"confidence":0.9996532,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03916502743959427},{"word":"month","start":16.685001,"end":17.185001,"confidence":0.76714844,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.012565357610583304},{"word":"and","start":18.125,"end":18.445,"confidence":0.7977779,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1191330999135971},{"word":"i've","start":18.445,"end":18.765,"confidence":0.8616493,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16854441165924072},{"word":"logged","start":18.765,"end":19.085,"confidence":0.98808074,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.10609634220600128},{"word":"in","start":19.085,"end":19.245,"confidence":0.93760544,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16371549665927887},{"word":"in","start":19.245,"end":19.325,"confidence":0.6411173,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17250315845012665},{"word":"my","start":19.325,"end":19.565,"confidence":0.9969703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1437770575284958},{"word":"portal","start":19.565,"end":19.965,"co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This is Andy speaking. I'm a customer with Arita right now for Internet services. I just received my invoice for this for this month. And I've logged in in my portal, but I can't see any option that allows me to make a payment.\n\nNo worries. Thank you for letting me know about that. In that case, could you also check something else for me? The invoice I've received by email stated, I think, $69. And then on my portal, it says the plan amount is $63.59.\n\nCan you just confirm how much am I supposed to be paying? Oh, yep. Yep. Makes sense. Yep.\n\nGotcha. That makes sense. In that case, I guess I'll just wait for a couple days until the system is working again and then see if the invoice is functional. Yep. Yep.\n\nNo worries. Thank you very much. K. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.16700807958841324},{"text":"This is Andy speaking.","start":7.3599997,"end":8.74,"sentiment":"neutral","sentiment_score":0.06202998664230108},{"text":"I'm a customer with Arita right now for Internet services.","start":8.96,"end":13.299999,"sentiment":"neutral","sentiment_score":0.0690384641289711},{"text":"I just received my invoice for this for this month.","start":13.965,"end":17.185001,"sentiment":"neutral","sentiment_score":-0.04709480870515108},{"text":"And I've logged in in my portal, but I can't see any option that allows me to make a payment.","start":18.125,"end":24.545,"sentiment":"neutral","sentiment_score":-0.22191869392991065}],"sentiment":"neutral","sentiment_score":-0.0790608960568257,"num_words":46,"start":6.48,"end":24.545},{"sentences":[{"text":"No worries.","start":76.905,"end":77.545,"sentiment":"neutral","sentiment_score":0.21616683155298233},{"text":"Thank you for letting me know about that.","start":77.545,"end":79.725,"sentiment":"positive","sentiment_score":0.3595368005335331},{"text":"In that case, could you also check something else for me?","start":79.865,"end":83.325,"sentiment":"neutral","sentiment_score":0.15072047168558295},{"text":"The invoice I've received by email stated, I think, $69.","start":83.98,"end":89.28,"sentiment":"neutral","sentiment_score":-0.010293135978281498},{"text":"And then on my portal, it says the plan amount is $63.59.","start":90.54,"end":95.12,"sentiment":"neutral","sentiment_score":-0.004189086301873128}],"sentiment":"neutral","sentiment_score":0.11193843861651975,"num_words":43,"start":76.905,"end":95.12},{"sentences":[{"text":"Can you just confirm how much am I supposed to be paying?","start":95.26,"end":98.96,"sentiment":"neutral","sentiment_score":0.00687421237428983},{"text":"Oh, yep.","start":122.79,"end":124.49,"sentiment":"neutral","sentiment_score":0.05110102705657482},{"text":"Yep.","start":131.25499,"end":131.73499,"sentiment":"neutral","sentiment_score":0.047909002751111984},{"text":"Makes sense.","start":131.73499,"end":132.555,"sentiment":"neutral","sentiment_score":0.10955345258116722},{"text":"Yep.","start":132.855,"end":133.09499,"sentiment":"neutral","sentiment_score":0.10935838520526886}],"sentiment":"neutral","sentiment_score":0.031170383095741272,"num_words":18,"start":95.26,"end":133.09499},{"sentences":[{"text":"Gotcha.","start":133.09499,"end":133.59499,"sentiment":"neutral","sentiment_score":0.10164368152618408},{"text":"That makes sense.","start":134.055,"end":135.03499,"sentiment":"neutral","sentiment_score":0.12658381462097168},{"text":"In that case, I guess I'll just wait for a couple days until the system is working again and then see if the invoice is functional.","start":135.25499,"end":142.33,"sentiment":"neutral","sentiment_score":0.012160066586847488},{"text":"Yep.","start":156.035,"end":156.535,"sentiment":"neutral","sentiment_score":0.31743717193603516},{"text":"Yep.","start":159.39499,"end":159.89499,"sentiment":"neutral","sentiment_score":0.20992378890514377}],"sentiment":"neutral","sentiment_score":0.04140368179650977,"num_words":32,"start":133.09499,"end":159.89499},{"sentences":[{"text":"No worries.","start":159.955,"end":160.595,"sentiment":"positive","sentiment_score":0.37579669058322906},{"text":"Thank you very much.","start":160.595,"end":161.735,"sentiment":"positive","sentiment_score":0.5276437923312187},{"text":"K.","start":165.875,"end":166.19499,"sentiment":"neutral","sentiment_score":0.035093411803245544},{"text":"Bye.","start":166.19499,"end":166.69499,"sentiment":"neutral","sentiment_score":-0.10188143700361252}],"sentiment":"positive","sentiment_score":0.34942256566137075,"num_words":8,"start":159.955,"end":166.69499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Good morning. This is Andy speaking. I'm a customer with Arita right now for Internet services. I just received my invoice for this for this month. And I've logged in in my portal, but I can't see any option that allows me to make a payment.\n\nChannel 0: Mhmm. Nice to have you on the line, Andrew. And we really appreciate your intention in making a payment today. However, I would like to let you know that we are currently has a ongoing system update, and these invoices are being affected. The reason why, as of this moment, you cannot make a payment.\n\nHowever, we just got an update from our back end team that they are actively working to resolve this matter as quickly as possible. In that way, your March invoice will be visible on your account in the portal so you could make a payment. We will go ahead and update you as soon as possible once this issue has been fixed, and we we we appreciate your patience and understanding while we address the issue.\n\nChannel 1: No worries. Thank you for\n\nChannel 0: Mhmm.\n\nChannel 1: letting me know about that. In that case, could you also check something else for me?\n\nChannel 0: Sure.\n\nChannel 1: The invoice I've received by email stated, I think, $69.\n\nChannel 0: Mhmm.\n\nChannel 1: And then on my portal, it says the plan amount is $63.59. Can you just\n\nChannel 0: Oh,\n\nChannel 1: confirm\n\nChannel 0: okay.\n\nChannel 1: how much am I supposed to be paying?\n\nChannel 0: Sure. Sure. That's a good question. So I agree with you. It does show those amount.\n\nHowever, I would love to let you know that your plan is Supa Basics, which is $69.95. The reason why you're showing $63.59, that's before tax.\n\nChannel 1: Oh,\n\nChannel 0: It it's set\n\nChannel 1: yep.\n\nChannel 0: up on the system. And then once the 10% tax has been added, the total amount is $69 and 90\n\nChannel 1: Yep.\n\nChannel 0: 5¢.\n\nChannel 1: Makes sense. Yep. Gotcha.\n\nChannel 0: Right?\n\nChannel 1: That makes sense. In that case, I guess I'll just wait for a couple days until the system is working again and then\n\nChannel 0: Mhmm.\n\nChannel 1: see if the invoice is functional.\n\nChannel 0: Yes. Yes, Andrew. And thank you so much for your understanding. We will go ahead and send an update as soon as possible once this fix once we we fix the issue. Okay?\n\nAnd I\n\nChannel 1: Yep.\n\nChannel 0: appreciate your time giving us a call.\n\nChannel 1: Yep. No worries. Thank you very much.\n\nChannel 0: You're welcome, Andrew. Have a good one, and be safe. Bye bye.\n\nChannel 1: K. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2233501374721527},{"text":"Good morning.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.44265173375606537},{"text":"Thank you so much for calling Airtel account.","start":1.92,"end":4.3199997,"sentiment":"positive","sentiment_score":0.6851712614297867},{"text":"How may I help you today?","start":4.3199997,"end":5.54,"sentiment":"positive","sentiment_score":0.5693917175134023}],"sentiment":"positive","sentiment_score":0.5886102353825289,"channel":0,"num_words":17,"start":0.88,"end":5.54},{"sentences":[{"text":"Good morning.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.16700807958841324},{"text":"This is Andy speaking.","start":7.3599997,"end":8.74,"sentiment":"neutral","sentiment_score":0.06202998664230108},{"text":"I'm a customer with Arita right now for Internet 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today.","start":27.929998,"end":32.269997,"sentiment":"positive","sentiment_score":0.39246461066332733},{"text":"However, I would like to let you know that we are currently has a ongoing system update, and these invoices are being affected.","start":32.73,"end":43.165,"sentiment":"neutral","sentiment_score":-0.16332124691942465},{"text":"The reason why, as of this moment, you cannot make a payment.","start":43.545002,"end":47.885002,"sentiment":"neutral","sentiment_score":-0.2620474820335706}],"sentiment":"neutral","sentiment_score":0.024594773081215944,"channel":0,"num_words":55,"start":25.609999,"end":47.885002},{"sentences":[{"text":"However, we just got an update from our back end team that they are actively working to resolve this matter as quickly as possible.","start":48.185,"end":55.885002,"sentiment":"neutral","sentiment_score":0.036336625615755715},{"text":"In that way, your March invoice will be visible on your account in the portal so you could make a payment.","start":56.4,"end":63.94,"sentiment":"neutral","sentiment_score":0.2796426032270704},{"text":"We will go ahead and update you as soon as possible once this issue has been fixed, and we we we appreciate your patience and understanding while we address the issue.","start":64.4,"end":76.104996,"sentiment":"neutral","sentiment_score":0.20191875064084608}],"sentiment":"neutral","sentiment_score":0.17110598621595846,"channel":0,"num_words":76,"start":48.185,"end":76.104996},{"sentences":[{"text":"No worries.","start":76.905,"end":77.545,"sentiment":"neutral","sentiment_score":0.21616683155298233},{"text":"Thank you for","start":77.545,"end":78.104996,"sentiment":"positive","sentiment_score":0.4464787244796753}],"sentiment":"positive","sentiment_score":0.3543539673089981,"channel":1,"num_words":5,"start":76.905,"end":78.104996},{"sentences":[{"text":"Mhmm.","start":78.005,"end":78.505,"sentiment":"positive","sentiment_score":0.37669000029563904}],"sentiment":"positive","sentiment_score":0.37669000029563904,"channel":0,"num_words":1,"start":78.005,"end":78.505},{"sentences":[{"text":"letting me know about that.","start":78.104996,"end":79.725,"sentiment":"neutral","sentiment_score":0.3073716461658478},{"text":"In that case, could you also check something else for me?","start":79.865,"end":83.325,"sentiment":"neutral","sentiment_score":0.15072047168558295}],"sentiment":"neutral","sentiment_score":0.1996739637106657,"channel":1,"num_words":16,"start":78.104996,"end":83.325},{"sentences":[{"text":"Sure.","start":83.204994,"end":83.704994,"sentiment":"neutral","sentiment_score":0.03325210511684418}],"sentiment":"neutral","sentiment_score":0.03325210511684418,"channel":0,"num_words":1,"start":83.204994,"end":83.704994},{"sentences":[{"text":"The invoice I've received by email stated, I think, $69.","start":83.98,"end":89.28,"sentiment":"neutral","sentiment_score":-0.010293135978281498}],"sentiment":"neutral","sentiment_score":-0.010293135978281498,"channel":1,"num_words":10,"start":83.98,"end":89.28},{"sentences":[{"text":"Mhmm.","start":89.9,"end":90.4,"sentiment":"neutral","sentiment_score":-0.004017453175038099}],"sentiment":"neutral","sentiment_score":-0.004017453175038099,"channel":0,"num_words":1,"start":89.9,"end":90.4},{"sentences":[{"text":"And then on my portal, it says the plan amount is $63.59.","start":90.54,"end":95.12,"sentiment":"neutral","sentiment_score":-0.004189086301873128},{"text":"Can you 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paying?","start":96.86,"end":98.96,"sentiment":"neutral","sentiment_score":0.007412389852106571}],"sentiment":"neutral","sentiment_score":0.007412389852106571,"channel":1,"num_words":8,"start":96.86,"end":98.96},{"sentences":[{"text":"Sure.","start":99.685005,"end":100.005005,"sentiment":"neutral","sentiment_score":0.1319294571876526},{"text":"Sure.","start":100.005005,"end":100.245,"sentiment":"neutral","sentiment_score":0.21851029992103577},{"text":"That's a good question.","start":100.245,"end":101.465004,"sentiment":"positive","sentiment_score":0.523481585085392},{"text":"So I agree with you.","start":101.925,"end":103.765,"sentiment":"positive","sentiment_score":0.39005449414253235},{"text":"It does show those amount.","start":103.765,"end":105.785,"sentiment":"neutral","sentiment_score":0.21935424208641052}],"sentiment":"positive","sentiment_score":0.34321311116218567,"channel":0,"num_words":16,"start":99.685005,"end":105.785},{"sentences":[{"text":"However, I would love to let you know that your plan is Supa Basics, which is $69.95.","start":105.845,"end":114.66,"sentiment":"positive","sentiment_score":0.42085714901194854},{"text":"The reason why you're showing $63.59, that's before tax.","start":114.66,"end":121.64,"sentiment":"neutral","sentiment_score":0.08752582884497112}],"sentiment":"neutral","sentiment_score":0.3054732304926102,"channel":0,"num_words":26,"start":105.845,"end":121.64},{"sentences":[{"text":"Oh,","start":122.79,"end":123.29,"sentiment":"neutral","sentiment_score":0.05903375893831253}],"sentiment":"neutral","sentiment_score":0.05903375893831253,"channel":1,"num_words":1,"start":122.79,"end":123.29},{"sentences":[{"text":"It it's set","start":123.22,"end":124.1,"sentiment":"neutral","sentiment_score":0.04506762201587359}],"sentiment":"neutral","sentiment_score":0.04506762201587359,"channel":0,"num_words":3,"start":123.22,"end":124.1},{"sentences":[{"text":"yep.","start":123.99,"end":124.49,"sentiment":"neutral","sentiment_score":0.04316829517483711}],"sentiment":"neutral","sentiment_score":0.04316829517483711,"channel":1,"num_words":1,"start":123.99,"end":124.49},{"sentences":[{"text":"up on the system.","start":124.1,"end":125.204994,"sentiment":"neutral","sentiment_score":0.04645919147878885},{"text":"And then once the 10% tax has been added, the total amount is $69 and 90","start":125.204994,"end":131.285,"sentiment":"neutral","sentiment_score":0.04528305074200034}],"sentiment":"neutral","sentiment_score":0.04551827888935804,"channel":0,"num_words":20,"start":124.1,"end":131.285},{"sentences":[{"text":"Yep.","start":131.25499,"end":131.73499,"sentiment":"neutral","sentiment_score":0.047909002751111984}],"sentiment":"neutral","sentiment_score":0.047909002751111984,"channel":1,"num_words":1,"start":131.25499,"end":131.73499},{"sentences":[{"text":"5¢.","start":131.285,"end":132.105}],"channel":0,"num_words":1,"start":131.285,"end":132.105},{"sentences":[{"text":"Makes sense.","start":131.73499,"end":132.555,"sentiment":"neutral","sentiment_score":0.10955345258116722},{"text":"Yep.","start":132.855,"end":133.09499,"sentiment":"neutral","sentiment_score":0.10935838520526886},{"text":"Gotcha.","start":133.09499,"end":133.59499,"sentiment":"neutral","sentiment_score":0.10164368152618408}],"sentiment":"neutral","sentiment_score":0.10752724297344685,"channel":1,"num_words":4,"start":131.73499,"end":133.59499},{"sentences":[{"text":"Right?","start":133.925,"end":134.425,"sentiment":"neutral","sentiment_score":0.14545996487140656}],"sentiment":"neutral","sentiment_score":0.14545996487140656,"channel":0,"num_words":1,"start":133.925,"end":134.425},{"sentences":[{"text":"That makes sense.","start":134.055,"end":135.03499,"sentiment":"neutral","sentiment_score":0.12658381462097168},{"text":"In that case, I guess I'll just wait for a couple days until the system is working again and then","start":135.25499,"end":140.55,"sentiment":"neutral","sentiment_score":0.010393420048058034}],"sentiment":"neutral","sentiment_score":0.025548688905394596,"channel":1,"num_words":23,"start":134.055,"end":140.55},{"sentences":[{"text":"Mhmm.","start":140.51,"end":141.01,"sentiment":"neutral","sentiment_score":0.011192874982953072}],"sentiment":"neutral","sentiment_score":0.011192874982953072,"channel":0,"num_words":1,"start":140.51,"end":141.01},{"sentences":[{"text":"see if the invoice is functional.","start":140.55,"end":142.33,"sentiment":"neutral","sentiment_score":0.01804888838281234}],"sentiment":"neutral","sentiment_score":0.01804888838281234,"channel":1,"num_words":6,"start":140.55,"end":142.33},{"sentences":[{"text":"Yes.","start":142.43001,"end":142.93001,"sentiment":"neutral","sentiment_score":0.10273271799087524},{"text":"Yes, Andrew.","start":143.07,"end":143.95,"sentiment":"neutral","sentiment_score":0.23328430950641632},{"text":"And thank you so much for your understanding.","start":143.95,"end":145.97,"sentiment":"positive","sentiment_score":0.46059348806738853},{"text":"We will go ahead and send an update as soon as possible once this fix once we we fix the issue.","start":146.35,"end":155.02501,"sentiment":"neutral","sentiment_score":0.20364821489368165},{"text":"Okay?","start":155.02501,"end":155.52501,"sentiment":"neutral","sentiment_score":0.16522884368896484}],"sentiment":"neutral","sentiment_score":0.2635118363030029,"channel":0,"num_words":33,"start":142.43001,"end":155.52501},{"sentences":[{"text":"And I","start":155.74501,"end":156.065,"sentiment":"neutral","sentiment_score":0.19467776268720627}],"sentiment":"neutral","sentiment_score":0.19467776268720627,"channel":0,"num_words":2,"start":155.74501,"end":156.065},{"sentences":[{"text":"Yep.","start":156.035,"end":156.535,"sentiment":"neutral","sentiment_score":0.31743717193603516}],"sentiment":"neutral","sentiment_score":0.31743717193603516,"channel":1,"num_words":1,"start":156.035,"end":156.535},{"sentences":[{"text":"appreciate your time giving us a call.","start":156.065,"end":158.565,"sentiment":"positive","sentiment_score":0.4813028318541391}],"sentiment":"positive","sentiment_score":0.4813028318541391,"channel":0,"num_words":7,"start":156.065,"end":158.565},{"sentences":[{"text":"Yep.","start":159.39499,"end":159.89499,"sentiment":"neutral","sentiment_score":0.20992378890514377},{"text":"No worries.","start":159.955,"end":160.595,"sentiment":"positive","sentiment_score":0.37579669058322906},{"text":"Thank you very much.","start":160.595,"end":161.735,"sentiment":"positive","sentiment_score":0.5276437923312187}],"sentiment":"positive","sentiment_score":0.43887033419949667,"channel":1,"num_words":7,"start":159.39499,"end":161.735},{"sentences":[{"text":"You're welcome, Andrew.","start":161.985,"end":163.365,"sentiment":"positive","sentiment_score":0.3721254418293635},{"text":"Have a good one, and be safe.","start":163.425,"end":165.02501,"sentiment":"positive","sentiment_score":0.7531784176826477},{"text":"Bye bye.","start":165.02501,"end":165.765,"sentiment":"neutral","sentiment_score":0.25074058771133423}],"sentiment":"positive","sentiment_score":0.5741755353907744,"channel":0,"num_words":12,"start":161.985,"end":165.765},{"sentences":[{"text":"K.","start":165.875,"end":166.19499,"sentiment":"neutral","sentiment_score":0.035093411803245544},{"text":"Bye.","start":166.19499,"end":166.69499,"sentiment":"neutral","sentiment_score":-0.10188143700361252}],"sentiment":"neutral","sentiment_score":-0.03339401260018349,"channel":1,"num_words":2,"start":165.875,"end":166.69499}]},"summary":{"result":"success","short":"The customer, Andrew, called Airtel account because he cannot make a payment despite receiving an invoice. The representative, Andy, informed him that the system update has been implemented and that the March invoice will be visible on his account. Andy also confirmed the plan amount and estimated the total amount for Andrew. The call ended with Andy thanking Andrew for his time and telling him to wait for the update."},"intents":{"segments":[{"text":"Thank you so much for calling Airtel account. How may I help you today? Good morning.","start_word":3,"end_word":18,"intents":[{"intent":"Request assistance with payment","confidence_score":0.00443644}]},{"text":"The invoice I've received by email stated, I think, $69. Mhmm.","start_word":218,"end_word":228,"intents":[{"intent":"Fix invoice","confidence_score":0.17461878}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2233501374721527},{"text":"Good morning. Thank you so much for calling Airtel account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6000983119010925},{"text":"Good morning. This is Andy speaking. I'm a customer with Arita right now for Internet services. I just received my invoice for this for this month. And I've logged in in my portal, but I can't see any option that allows me to make a payment. Mhmm.","start_word":17,"end_word":63,"sentiment":"neutral","sentiment_score":-0.07494186609983444},{"text":"Nice to have you on the line, Andrew. And we really appreciate your intention in making a payment today.","start_word":64,"end_word":82,"sentiment":"positive","sentiment_score":0.4408321976661682},{"text":"However, I would like to let you know that we are currently has a ongoing system update, and these invoices are being affected. The reason why, as of this moment, you cannot make a payment. However, we just got an update from our back end team that they are actively working to resolve this matter as quickly as possible. In that way, your March invoice will be visible on your account in the portal so you could make a payment. We will go ahead and update you as soon as possible once this issue has been fixed, and we we we appreciate your patience and understanding while we address the issue. No worries.","start_word":83,"end_word":195,"sentiment":"neutral","sentiment_score":0.04337555170059204},{"text":"Thank you for Mhmm.","start_word":196,"end_word":199,"sentiment":"positive","sentiment_score":0.4065994620323181},{"text":"letting me know about that. In that case, could you also check something else for me? Sure. The invoice I've received by email stated, I think, $69. Mhmm. And then on my portal, it says the plan amount is $63.59. Can you just Oh, confirm okay. how much am I supposed to be paying? Sure. Sure.","start_word":200,"end_word":255,"sentiment":"neutral","sentiment_score":0.06896390177176467},{"text":"That's a good question. So I agree with you.","start_word":256,"end_word":264,"sentiment":"positive","sentiment_score":0.4492934346199035},{"text":"It does show those amount.","start_word":265,"end_word":269,"sentiment":"neutral","sentiment_score":0.21309739351272583},{"text":"However, I would love to let you know that your plan is Supa Basics, which is $69.95.","start_word":270,"end_word":286,"sentiment":"positive","sentiment_score":0.41215652227401733},{"text":"The reason why you're showing $63.59, that's before tax. Oh, It it's set yep. up on the system. And then once the 10% tax has been added, the total amount is $69 and 90 Yep. 5<unk>. Makes sense. Yep. Gotcha. Right? That makes sense. In that case, I guess I'll just wait for a couple days until the system is working again and then Mhmm. see if the invoice is functional. Yes. Yes, Andrew.","start_word":287,"end_word":362,"sentiment":"neutral","sentiment_score":0.05903354659676552},{"text":"And thank you so much for your understanding.","start_word":362,"end_word":370,"sentiment":"positive","sentiment_score":0.44798988103866577},{"text":"We will go ahead and send an update as soon as possible once this fix once we we fix the issue. Okay? And I Yep.","start_word":370,"end_word":395,"sentiment":"neutral","sentiment_score":0.2070770263671875},{"text":"appreciate your time giving us a call.","start_word":395,"end_word":402,"sentiment":"positive","sentiment_score":0.491704136133194},{"text":"Yep. No worries.","start_word":402,"end_word":405,"sentiment":"neutral","sentiment_score":0.243120938539505},{"text":"Thank you very much. You're welcome, Andrew. Have a good one, and be safe.","start_word":405,"end_word":417,"sentiment":"positive","sentiment_score":0.6956497980998113},{"text":"Bye bye. K. Bye.","start_word":418,"end_word":421,"sentiment":"neutral","sentiment_score":0.1538936048746109}],"average":{"sentiment":"neutral","sentiment_score":0.15083729865880857}}}}