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Mikaela. I was hoping to speak to Gazi Famili. Thank you. Okay. Yes.\n\nThat would be great. Can I also confirm? So she sent me a a request via my website and put in an email address, but I think she might have put in the wrong email address. She put in gazi.famili@atlasengineeringgroup.com.au, but I can't seem to email that. Is that the right email?\n\nOh, why didn't it work? It I maybe it oh, it bounced. So that's not good. Alright. That would be great if you could.\n\nThat'd be amazing. Sure. 0493 224 496. No. No.\n\nAll good. So it's Alex Simmons, s I, m m, o n s. Yes. I'm calling from s, yeah, SWM Consulting, and she was she contacted us about the Sawtell Inlet replacement floodgates. Fabulous.\n\nThank you very much. I appreciate it. Cheers. You too. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Mikaela.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.04348076321184635},{"text":"I was hoping to speak to Gazi Famili.","start":12.799999,"end":18.955,"sentiment":"neutral","sentiment_score":0.037350273691117764},{"text":"Thank you.","start":18.955,"end":19.775,"sentiment":"positive","sentiment_score":0.34015220403671265},{"text":"Okay.","start":47.185,"end":47.685,"sentiment":"neutral","sentiment_score":-0.09926328808069228},{"text":"Yes.","start":53.265,"end":53.585,"sentiment":"neutral","sentiment_score":0.1265760213136673}],"sentiment":"neutral","sentiment_score":0.07809863266135965,"num_words":14,"start":12.08,"end":53.585},{"sentences":[{"text":"That would be great.","start":53.585,"end":54.565002,"sentiment":"neutral","sentiment_score":0.2680329233407974},{"text":"Can I also confirm?","start":55.52,"end":57.36,"sentiment":"neutral","sentiment_score":0.10296015441417694},{"text":"So she sent me a a request via my website and put in an email address, but I think she might have put in the wrong email address.","start":57.36,"end":66.42,"sentiment":"neutral","sentiment_score":-0.14165155243660724},{"text":"She put in gazi.famili@atlasengineeringgroup.com.au, but I can't seem to email that.","start":66.88,"end":74.325005,"sentiment":"neutral","sentiment_score":-0.12468366426500407},{"text":"Is that the right email?","start":74.325005,"end":75.705,"sentiment":"neutral","sentiment_score":-0.05577540546655655}],"sentiment":"neutral","sentiment_score":-0.07947439406640254,"num_words":52,"start":53.585,"end":75.705},{"sentences":[{"text":"Oh, why didn't it work?","start":79.125,"end":80.825005,"sentiment":"neutral","sentiment_score":-0.1682714879512787},{"text":"It I maybe it oh, it bounced.","start":82.005005,"end":84.985,"sentiment":"neutral","sentiment_score":-0.3071318439074925},{"text":"So that's not good.","start":85.18,"end":87.84,"sentiment":"negative","sentiment_score":-0.43073566257953644},{"text":"Alright.","start":89.899994,"end":90.399994,"sentiment":"neutral","sentiment_score":-0.05768279358744621},{"text":"That would be great if you could.","start":92.619995,"end":93.979996,"sentiment":"neutral","sentiment_score":0.12527897847550257}],"sentiment":"neutral","sentiment_score":-0.1622897059035798,"num_words":24,"start":79.125,"end":93.979996},{"sentences":[{"text":"That'd be amazing.","start":93.979996,"end":94.88,"sentiment":"neutral","sentiment_score":0.3004199067751567},{"text":"Sure.","start":101.065,"end":101.545,"sentiment":"neutral","sentiment_score":0.010329320095479488},{"text":"0493 224 496.","start":101.545,"end":108.365005,"sentiment":"neutral","sentiment_score":0.00958481306831042},{"text":"No.","start":113.689995,"end":113.85,"sentiment":"neutral","sentiment_score":-0.08851110190153122},{"text":"No.","start":113.85,"end":114.09,"sentiment":"neutral","sentiment_score":-0.08750127255916595}],"sentiment":"neutral","sentiment_score":0.08492567835168706,"num_words":9,"start":93.979996,"end":114.09},{"sentences":[{"text":"All good.","start":114.09,"end":114.409996,"sentiment":"neutral","sentiment_score":-0.04772351309657097},{"text":"So it's Alex Simmons, s I, m m, o n s.","start":114.409996,"end":120.189995,"sentiment":"neutral","sentiment_score":-0.004713764393024824},{"text":"Yes.","start":124.81,"end":125.13,"sentiment":"neutral","sentiment_score":0.013875561766326427},{"text":"I'm calling from s, yeah, SWM Consulting, and she was she contacted us about the Sawtell Inlet replacement floodgates.","start":125.13,"end":135.945,"sentiment":"neutral","sentiment_score":0.008327563464837638},{"text":"Fabulous.","start":144.01001,"end":144.51001,"sentiment":"positive","sentiment_score":0.5242855548858643}],"sentiment":"neutral","sentiment_score":0.016149599646108553,"num_words":34,"start":114.09,"end":144.51001},{"sentences":[{"text":"Thank you very much.","start":145.69,"end":146.65001,"sentiment":"positive","sentiment_score":0.49569132179021835},{"text":"I appreciate it.","start":146.65001,"end":147.63,"sentiment":"positive","sentiment_score":0.5330938895543417},{"text":"Cheers.","start":150.65001,"end":150.97,"sentiment":"positive","sentiment_score":0.4017384946346283},{"text":"You too.","start":150.97,"end":151.37001,"sentiment":"neutral","sentiment_score":0.2396335005760193},{"text":"Thank you.","start":151.37001,"end":151.77,"sentiment":"neutral","sentiment_score":0.2802159935235977}],"sentiment":"positive","sentiment_score":0.41862370322148007,"num_words":12,"start":145.69,"end":151.77},{"sentences":[{"text":"Bye.","start":151.77,"end":152.27,"sentiment":"neutral","sentiment_score":0.19693490862846377}],"sentiment":"neutral","sentiment_score":0.19693490862846377,"num_words":1,"start":151.77,"end":152.27}]}}]},{"alternatives":[{"transcript":"Thank you for calling Atlas Engineering Group. Mikaela speaking. How may I help you? Let me see if guys is available for you. Thank you. I do apologize. Guys' line seems to be unavailable at the moment. Guys' is probably busy. I'll I'll be more than happy to take down your details and arrange a callback for you. Is that alright? Yes. That is her right email address. Would you want me to maybe get her to call you back? Okay. Sure. Would you mind confirming the best contact number for me, please? Yes. Mhmm. Thank you so much. And, sorry, I didn't quite get your name. My apologies. Uh-huh. Alex. Thank you, Alex. Sorry. Just confirming, Alex, you're calling from a company or would is this a personal? Uh-huh. Okay. Thank you. I've got that note down for you. I'll definitely put this across for you on this line and arrange a callback for you. You're most welcome. You have yourself a lovely day. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"thank","start":6.24,"end":6.48,"confidence":0.60302734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4293515086174011},{"word":"you","start":6.48,"end":6.64,"confidence":0.99121094,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4160310626029968},{"word":"for","start":6.64,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4139682650566101},{"word":"calling","start":6.7999997,"end":7.2799997,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4362311065196991},{"word":"atlas","start":7.2799997,"end":7.7799997,"confidence":0.9560547,"punctuated_word":"Atlas","sentiment":"positive","sentiment_score":0.3789037764072418},{"word":"engineering","start":8.32,"end":8.82,"confidence":0.83984375,"punctuated_word":"Engineering","sentiment":"neutral","sentiment_score":0.28409621119499207},{"word":"group","start":9.28,"end":9.679999,"confidence":0.9016113,"punctuated_word":"Group.","sentiment":"positive","sentiment_score":0.4322859048843384},{"word":"mikaela","start":9.679999,"end":10.16,"confidence":0.88216144,"punctuated_word":"Mikaela","sentiment":"neutral","sentiment_score":0.2639474868774414},{"word":"speaking","start":10.16,"end":10.639999,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.2567303776741028},{"word":"how","start":10.639999,"end":10.8,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24119144678115845},{"word":"may","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.27408725023269653},{"word":"i","start":10.96,"end":11.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21980363130569455},{"word":"help","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.19487419724464417},{"word":"you","start":11.28,"end":11.78,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20121288299560547},{"word":"let","start":16.525,"end":16.765,"confidence":0.9223633,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.045801155269145966},{"word":"me","start":16.765,"end":16.845,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.047223515808582306},{"word":"see","start":16.845,"end":17.005001,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04184212535619736},{"word":"if","start":17.005001,"end":17.165,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03790987655520439},{"word":"guys","start":17.165,"end":17.485,"confidence":0.5805664,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.03221682459115982},{"word":"is","start":17.485,"end":17.565,"confidence":0.97314453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03971689194440842},{"word":"available","start":17.565,"end":18.065,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.030686495825648308},{"word":"for","start":18.125,"end":18.285,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.049292609095573425},{"word":"you","start":18.285,"end":18.785,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.057911112904548645},{"word":"thank","start":41.675,"end":41.915,"confidence":0.7441406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35556814074516296},{"word":"you","start":41.915,"end":42.075,"confidence":0.99365234,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31458035111427307},{"word":"i","start":42.075,"end":42.155,"confidence":0.9140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02889745682477951},{"word":"do","start":42.155,"end":42.315002,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0814032033085823},{"word":"apologize","start":42.315002,"end":42.815002,"confidence":0.99609375,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":-0.08161775767803192},{"word":"guys'","start":43.275,"end":43.675,"confidence":0.8642578,"punctuated_word":"Guys'","sentiment":"neutral","sentiment_score":-0.12099262326955797},{"word":"line","start":43.675,"end":43.995,"confidence":0.72216797,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.20619061589241028},{"word":"seems","start":43.995,"end":44.235,"confidence":0.99902344,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.16949307918548584},{"word":"to","start":44.235,"end":44.395,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19214670360088348},{"word":"be","start":44.395,"end":44.895,"confidence":0.9941406,"punctuated_word":"be","s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Mikaela speaking. How may I help you? Let me see if guys is available for you. Thank you.\n\nI do apologize. Guys' line seems to be unavailable at the moment. Guys' is probably busy. I'll I'll be more than happy to take down your details and arrange a callback for you. Is that alright?\n\nYes. That is her right email address. Would you want me to maybe get her to call you back? Okay. Sure.\n\nWould you mind confirming the best contact number for me, please? Yes. Mhmm. Thank you so much. And, sorry, I didn't quite get your name.\n\nMy apologies. Uh-huh. Alex. Thank you, Alex. Sorry.\n\nJust confirming, Alex, you're calling from a company or would is this a personal? Uh-huh. Okay. Thank you. I've got that note down for you.\n\nI'll definitely put this across for you on this line and arrange a callback for you. You're most welcome. You have yourself a lovely day. Thank you. 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Mikaela speaking. How may I help you?\n\nChannel 0: Hi, Mikaela. I was hoping to speak to Gazi\n\nChannel 1: Let me see if guys is available for you.\n\nChannel 0: Famili. Thank you.\n\nChannel 1: Thank you. I do apologize. Guys' line seems to be unavailable at the moment. Guys' is probably\n\nChannel 0: Okay.\n\nChannel 1: busy. I'll I'll be more than happy to take down your details and arrange a callback for you. Is that alright?\n\nChannel 0: Yes. That would be great. Can I also confirm? So she sent me a a request via my website and put in an email address, but I think she might have put in the wrong email address. She put in gazi.famili@atlasengineeringgroup.com.au, but I can't seem to email that.\n\nIs that the right email?\n\nChannel 1: Yes. That is her right email address.\n\nChannel 0: Oh, why didn't it work? It I maybe it oh, it bounced. So that's not good.\n\nChannel 1: Would\n\nChannel 0: Alright.\n\nChannel 1: you want me to maybe get her to call you back?\n\nChannel 0: That would be great if you could. That'd be amazing.\n\nChannel 1: Okay. Sure. Would you mind confirming the best contact number for me, please?\n\nChannel 0: Sure. 0493\n\nChannel 1: Yes.\n\nChannel 0: 224\n\nChannel 1: Mhmm.\n\nChannel 0: 496.\n\nChannel 1: Thank you so much. And, sorry, I didn't quite get your name. My apologies.\n\nChannel 0: No. No. All good. So it's Alex\n\nChannel 1: Uh-huh.\n\nChannel 0: Simmons,\n\nChannel 1: Alex.\n\nChannel 0: s I, m m, o n s.\n\nChannel 1: Thank you, Alex. Sorry. Just confirming, Alex, you're calling from a company or would is\n\nChannel 0: Yes.\n\nChannel 1: this\n\nChannel 0: I'm\n\nChannel 1: a\n\nChannel 0: calling\n\nChannel 1: personal?\n\nChannel 0: from s, yeah, SWM\n\nChannel 1: Uh-huh.\n\nChannel 0: Consulting, and she was she contacted us about the Sawtell Inlet replacement floodgates.\n\nChannel 1: Okay. Thank you. I've got that note down for you. I'll definitely put this across for you on this line and\n\nChannel 0: Fabulous.\n\nChannel 1: arrange a callback for you.\n\nChannel 0: Thank you very much. I appreciate it.\n\nChannel 1: You're most welcome. You have yourself a lovely day.\n\nChannel 0: Cheers. You too. Thank you. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Atlas Engineering Group.","start":6.24,"end":9.679999,"sentiment":"positive","sentiment_score":0.39869540504046846},{"text":"Mikaela speaking.","start":9.679999,"end":10.639999,"sentiment":"neutral","sentiment_score":0.2603389322757721},{"text":"How may I help you?","start":10.639999,"end":11.78,"sentiment":"neutral","sentiment_score":0.22623388171195985}],"sentiment":"neutral","sentiment_score":0.31733679345675875,"channel":1,"num_words":14,"start":6.24,"end":11.78},{"sentences":[{"text":"Hi, Mikaela.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.04348076321184635},{"text":"I was hoping to speak to Gazi","start":12.799999,"end":14.575,"sentiment":"neutral","sentiment_score":0.030062381710324968}],"sentiment":"neutral","sentiment_score":0.03304424426621861,"channel":0,"num_words":9,"start":12.08,"end":14.575},{"sentences":[{"text":"Let me see if guys is available for 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day.","start":149.065,"end":150.445,"sentiment":"positive","sentiment_score":0.6060841282208761}],"sentiment":"positive","sentiment_score":0.5825052195125155,"channel":1,"num_words":9,"start":148.025,"end":150.445},{"sentences":[{"text":"Cheers.","start":150.65001,"end":150.97,"sentiment":"positive","sentiment_score":0.4017384946346283},{"text":"You too.","start":150.97,"end":151.37001,"sentiment":"neutral","sentiment_score":0.2396335005760193},{"text":"Thank you.","start":151.37001,"end":151.77,"sentiment":"neutral","sentiment_score":0.2802159935235977},{"text":"Bye.","start":151.77,"end":152.27,"sentiment":"neutral","sentiment_score":0.19693490862846377}],"sentiment":"neutral","sentiment_score":0.273062065243721,"channel":0,"num_words":6,"start":150.65001,"end":152.27},{"sentences":[{"text":"Thank you.","start":152.025,"end":152.765,"sentiment":"neutral","sentiment_score":0.25736771523952484},{"text":"Bye.","start":152.825,"end":153.325,"sentiment":"neutral","sentiment_score":0.12121130526065826}],"sentiment":"neutral","sentiment_score":0.2119822452465693,"channel":1,"num_words":3,"start":152.025,"end":153.325}]},"summary":{"result":"success","short":"The customer calls Atlas Engineering Group and asks to speak to Gazi Let. The representative informs the customer that the line is unavailable and offers to take down their details and arrange a callback. The customer provides the correct email address for Gazi and confirms the best contact number for the callback. The representative takes note of the information and promises to put the callback request across for the customer."},"intents":{"segments":[{"text":"Hi, Mikaela. I was hoping to speak to Gazi Let me see if guys is available for you.","start_word":14,"end_word":31,"intents":[{"intent":"Speak to gazi","confidence_score":0.4628127}]},{"text":"I'll I'll be more than happy to take down your details and arrange a callback for you. Is that alright? Yes.","start_word":54,"end_word":74,"intents":[{"intent":"Arrange callback","confidence_score":0.28353295},{"intent":"Arrange callback","confidence_score":0.24320635}]},{"text":"So she sent me a a request via my website and put in an email address, but I think she might have put in the wrong email address. She put in gazi.famili@atlasengineeringgroup.com.au, but I can't seem to email that. Is that the right email?","start_word":83,"end_word":126,"intents":[{"intent":"Confirm email","confidence_score":0.31775385}]},{"text":"Would you mind confirming the best contact number for me, please? Sure.","start_word":175,"end_word":186,"intents":[{"intent":"Confirm contact number","confidence_score":0.64394253},{"intent":"Confirm contact number","confidence_score":0.2783081}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Atlas Engineering Group.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.40289419889450073},{"text":"Mikaela speaking. How may I help you? Hi, Mikaela. I was hoping to speak to Gazi Let me see if guys is available for you. Famili. Thank you. Thank you. I do apologize. Guys' line seems to be unavailable at the moment. Guys' is probably Okay. busy. I'll I'll be more than happy to take down your details and arrange a callback for you. Is that alright? Yes. That would be great. Can I also confirm? So she sent me a a request via my website and put in an email address, but I think she might have put in the wrong email address. She put in gazi.famili@atlasengineeringgroup.com.au, but I can't seem to email that. Is that the right email? Yes. That is her right email address. Oh, why didn't it work? It I maybe it oh, it bounced.","start_word":7,"end_word":145,"sentiment":"neutral","sentiment_score":-0.02964786626398563},{"text":"So that's not good.","start_word":146,"end_word":149,"sentiment":"negative","sentiment_score":-0.4344863295555115},{"text":"Would Alright. you want me to maybe get her to call you back? That would be great if you could. That'd be amazing. Okay. Sure. Would you mind confirming the best contact number for me, please? Sure. 0493 Yes. 224 Mhmm. 496. Thank you so much. And, sorry, I didn't quite get your name. My apologies. No. No. All good. So it's Alex Uh-huh. Simmons, Alex. s I, m m, o n s. Thank you, Alex. Sorry. Just confirming, Alex, you're calling from a company or would is Yes. this I'm a calling personal? from s, yeah, SWM Uh-huh. Consulting, and she was she contacted us about the Sawtell Inlet replacement floodgates. Okay. Thank you.","start_word":150,"end_word":264,"sentiment":"neutral","sentiment_score":0.019040390849113464},{"text":"I've got that note down for you. I'll definitely put this across for you on this line and Fabulous.","start_word":265,"end_word":283,"sentiment":"positive","sentiment_score":0.39721372723579407},{"text":"arrange a callback for you.","start_word":284,"end_word":288,"sentiment":"neutral","sentiment_score":0.3127496838569641},{"text":"Thank you very much. I appreciate it. You're most welcome. You have yourself a lovely day. Cheers.","start_word":289,"end_word":305,"sentiment":"positive","sentiment_score":0.5335453152656555},{"text":"You too. Thank you. Bye. Thank you. Bye.","start_word":306,"end_word":313,"sentiment":"neutral","sentiment_score":0.22557015717029572}],"average":{"sentiment":"neutral","sentiment_score":0.05457856793127612}}}}