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So you're on Linham Network if I'm not wrong. Yep. Yeah. Linham Network. So inside your apartment, you should have a little butt box and a white box? Okay. The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane or something like that? Okay. Now underneath the the little black box, it's is it it has one or four Ethernet ports? Okay. So you need to plug an Ethernet cable into that. Yep. And the other end, you plug it into the WAN port of the router. Yeah. That's Okay. Just let me pull out Linham Networks. One second. So what's the actual address there where you are? It's hang on. I've got it here. It's Unit 30733 Ascot Street. Right? Okay. So 307. Alright. Look. I don't know about that. This is tech support. We yeah. We don't have it. That's no. No. No. It's got nothing to do with it. That's accounts. Okay. So Escot is a s c o t. Yeah? Yeah, mate. Good day. Yeah. I I hear I hear what you're saying. Okay. Why isn't this bloody coming up? 33 Ascot. Oh, here it is. It's 3 what is it? 3 yeah. I've got it. Okay. Got it. Got it. Got it. And you're in New South Wales? Oh, well, I won't hold that against you, man. Melbourne. Okay. So your service is inactive at the moment. So so you've plugged in everything the way I said? Yes. Now do do you have WhatsApp? Yeah. Okay. One second. I'm just gonna transfer this call. Well, not the call. I'll just transfer to WhatsApp. Hang on. So that way, you can send me photos to see how it set up. Paste. No. 404206744 is your name. Yeah? It's not it's not coming up on the WhatsApp. You know what WhatsApp is? Yeah. It's not it's not so your your your number is 0404 744? No. It's not coming up. Alright. Can you send can you send up a a WhatsApp photo to this number, 0403? Because normally once I type the number in, it should just come up. Excuse me. So you got 0404206744. Yeah? 0403 763 744. Yeah. Just send a photo of the router you have so I can have a look at it. Okay. So we've got access accepted. So why isn't it? Assessing status inactive. What? No. No. No. No. No. We just want you to connect the Ethernet cable to the little black box. Is everything switched on on the little black box? Is that switched on? Okay. And then the other end is it's supposed to go the WA input. What's the name of the router you have? Has it got a name on it? Is it a Tenda, t e n d a? Okay. Alright. So the WAN port is the one on the left hand side when you look at your ports closest to the power supply. Is it in that port? Okay. So why am I not getting inactive session? I'm getting inactive session. Authorization log accepted. So the that's all accepted. You've send it through. No. No. You don't have to do nothing. 404 206. Alright. So, you know, I've got it. I've got it. I've got it. So it's come through. So that's alright. What's the other photo? The on that little black box, is that middle light red or green? Yeah. Okay. Can you do me a favor? See that little power supply in the little black box? There's a little black plug that plugs in and out? Yeah. The one that gives the power. Yeah. Can you just pull that out for five seconds and then put it back in? Shit. 10 out of 10 miles. That's good counting. Yeah. It just went to the roll on there. Yeah. It takes a little while to just everything to get come back on session. Just let me know when that last one's on. Alright. So why don't I not get your number here in WhatsApp? What's going on? The hell? One of the lights should be flashing, the last one. And the yeah. The one it should be the one on your left, the last one on your left. You got your so the one you're right, the first one is your power. The middle one is your yeah. That's the reception thing, and then the last one is your Internet. So that one that one there should be flashing if I'm not wrong. Yeah. Is that flashing? Okay. Getting inactive. Why am I getting inactive? Weird. That's strange. Alright. See that little white plug that goes on your left hand side? That's the optical part. So you got the black you got the power plug. You got your gray Ethernet cable, and you got a white one. Can you just double check to make sure that's plugged in properly? You might have to just pull it out and then put it back in again. Now on the router, you didn't press any reset buttons or anything like that. Right? Yeah. Good. Now because a lot of people, I don't know why they do that. And they just delete all the credentials, and then you you got nothing. Alright. Did you pull it out, put it back in? Yeah. Yeah. Well, that's right. Hang on. Field address. So I'm getting, like, a small session happening. Can you just open up your u can you connect to the Wi Fi of that router? And just open up YouTube, see if it works. Oh, yeah. Just connect to whatever. Connect to the Wi Fi of that router. You'll see the Wi Fi name is Airtel Australia 2.4 g or five g. Connect to the five g, and then you got a PIN number at the back of the router that's your your password, yeah, for your Wi Fi. Now the the sign in will be that that PIN number at the back of the router. Yeah. PIN number 31588444. O, 3. Yeah. 315 or 316. 31 688444. Yeah. Let me just check some can I just put you on hold for a sec? Thanks, man. Okay. Yeah. Yep. What do you mean the username? For what? For the Wi Fi? I told you the PIN number's at the back of it. Yeah. Yeah. No. The user what do you mean the username? What are you logging into? No. No. I don't want you to sign in Tender. I want you to look for the Wi Fi name. Did you find the Wi Fi name? No. It's okay. So somebody's pressed the reset button there. So who pressed the re reset button? Well, at the back of it, you got the w s p, and then it's got RSP. Yeah. So if anybody press that, all the credentials from the all the credentials from the router's been deleted. So who pressed that? Oh, that's 20 push ups, man. No. No. No. 20 push ups. Come on. Hurry up. Don't laugh, mate. Alright. One second. Alright. Why not am I not getting your number on WhatsApp? (848) 420-6794. No result. Why the hell is that happening? Okay. Now you need to log in to the now you definitely need to log in to the router. So you go to you you gotta connect to the Wi Fi to that tender underscore whatever it was and then put in that PIN number. Hold on. Let me have a look. Give me a second. Okay. So you're at the triple POE section, are you? Okay. So the username, I'm gonna spell it out to you. Capital l for Lynn Linda. You hear me? Capital n for Nancy, hyphen, Hyphen. You know the small small minus sign? Hyphen. You know what a hyphen is? Okay. So, you know, you so on your what are you using? What what phone are you using? Okay. So you should have a little a small minus sign when you subtract it. Okay. So no space. Right? There's no space between the capital m sorry. Between the capital l, capital n, then you got the minus sign. There should be no space. Then you got a capital o ForOrange, capital r ForRoger, then you got 131048, not 00. Okay. These are numbers now. 131048 and then the symbol at, and then these are all small letters. LForLisa, y for yellow, NForNancy, HForHatOrHarry, a for Amadale or angel, m for Mary, n for Nancy, e for echo, t for Thomas, w for west, o r k x s. Sorry? That's Lyddom Networks dot a u. Okay. That should be your username. Alright? The password is AForApple, Capital. Alright. Small letter I for India, small r for Roger, capital l for Linda, capital n for Nancy, capital o for orange, RForRoger. Now these are numbers again. 131048, OForOrange, SmallRForRoger, and SmallDForDavid. And then you should have the save and apply or something like that. Alright. Go next. What else is sorry? Okay. Click on start. Do do you have a laptop? Okay. Can you that number that you send those photos, can you just send me a screenshot of what you see? Yeah. I think you've done you you got your mobile data on or off? Well, did you see my text says send here? Yes. Send photo here in WhatsApp. WhatsApp. Yeah. No. No. It's not no. No. No. Yeah. Yeah. Just turn it off, and just send me a photo of what you see. That's why you need can you get a hand on a laptop or something like that? So I'm gonna oh, mate. I'm gonna kill you. Don't worry about that. You bloody bugger. 131. Yeah. I can see that. Okay. So when you click on the triple POE username and password. Okay. So you haven't got the username in in there in the triple POE? It's empty. Hold on. Let me just let me just check text to you the username. So what is it? One three one zero four eight zero. Okay. So here's the password. You can probably just copy paste. And the password I'll this is the username I've just sent you now. I'll just send you the password. And here's your password. So once you put that in, just go next if that's what it says. Oh, you can't. I don't know. Yeah. But that that's the username and password. So the first one is the username, and the second one is your pass rate. What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen? For what? Yeah. I think so. It doesn't allow you to do both. 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afternoon. Airtel tech support. Okay. Can I have your name, please? Richard.\n\nOne second. You well, you just received the router or something? Okay. So you're on Linham Network if I'm not wrong. Yep.\n\nYeah. Linham Network. So inside your apartment, you should have a little butt box and a white box? Okay. The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane or something like that?\n\nOkay. Now underneath the the little black box, it's is it it has one or four Ethernet ports? Okay. So you need to plug an Ethernet cable into that. Yep.\n\nAnd the other end, you plug it into the WAN port of the router. Yeah. That's Okay. Just let me pull out Linham Networks. One second.\n\nSo what's the actual address there where you are? It's hang on. I've got it here. It's Unit 30733 Ascot Street. Right?\n\nOkay. So 307. Alright. Look. I don't know about that.\n\nThis is tech support. We yeah. We don't have it. That's no. No.\n\nNo. It's got nothing to do with it. That's accounts. Okay. So Escot is a s c o t.\n\nYeah? Yeah, mate. Good day. Yeah. I I hear I hear what you're saying.\n\nOkay. Why isn't this bloody coming up? 33 Ascot. Oh, here it is. It's 3 what is it?\n\n3 yeah. I've got it. Okay. Got it. Got it.\n\nGot it. And you're in New South Wales? Oh, well, I won't hold that against you, man. Melbourne. Okay.\n\nSo your service is inactive at the moment. So so you've plugged in everything the way I said? Yes. Now do do you have WhatsApp? Yeah.\n\nOkay. One second. I'm just gonna transfer this call. Well, not the call. I'll just transfer to WhatsApp.\n\nHang on. So that way, you can send me photos to see how it set up. Paste. No. 404206744 is your name.\n\nYeah? It's not it's not coming up on the WhatsApp. You know what WhatsApp is? Yeah. It's not it's not so your your your number is 0404 744?\n\nNo. It's not coming up. Alright. Can you send can you send up a a WhatsApp photo to this number, 0403? Because normally once I type the number in, it should just come up.\n\nExcuse me. So you got 0404206744. Yeah? 0403 763 744. Yeah.\n\nJust send a photo of the router you have so I can have a look at it. Okay. So we've got access accepted. So why isn't it? Assessing status inactive.\n\nWhat? No. No. No. No.\n\nNo. We just want you to connect the Ethernet cable to the little black box. Is everything switched on on the little black box? Is that switched on? Okay.\n\nAnd then the other end is it's supposed to go the WA input. What's the name of the router you have? Has it got a name on it? Is it a Tenda, t e n d a? Okay.\n\nAlright. So the WAN port is the one on the left hand side when you look at your ports closest to the power supply. Is it in that port? Okay. So why am I not getting inactive session?\n\nI'm getting inactive session. Authorization log accepted. So the that's all accepted. You've send it through. No.\n\nNo. You don't have to do nothing. 404 206. Alright. So, you know, I've got it.\n\nI've got it. I've got it. So it's come through. So that's alright. What's the other photo?\n\nThe on that little black box, is that middle light red or green? Yeah. Okay. Can you do me a favor? See that little power supply in the little black box?\n\nThere's a little black plug that plugs in and out? Yeah. The one that gives the power. Yeah. Can you just pull that out for five seconds and then put it back in?\n\nShit. 10 out of 10 miles. That's good counting. Yeah. It just went to the roll on there.\n\nYeah. It takes a little while to just everything to get come back on session. Just let me know when that last one's on. Alright. So why don't I not get your number here in WhatsApp?\n\nWhat's going on? The hell? One of the lights should be flashing, the last one. And the yeah. The one it should be the one on your left, the last one on your left.\n\nYou got your so the one you're right, the first one is your power. The middle one is your yeah. That's the reception thing, and then the last one is your Internet. So that one that one there should be flashing if I'm not wrong. Yeah.\n\nIs that flashing? Okay. Getting inactive. Why am I getting inactive? Weird.\n\nThat's strange. Alright. See that little white plug that goes on your left hand side? That's the optical part. So you got the black you got the power plug.\n\nYou got your gray Ethernet cable, and you got a white one. Can you just double check to make sure that's plugged in properly? You might have to just pull it out and then put it back in again. Now on the router, you didn't press any reset buttons or anything like that. Right?\n\nYeah. Good. Now because a lot of people, I don't know why they do that. And they just delete all the credentials, and then you you got nothing. Alright.\n\nDid you pull it out, put it back in? Yeah. Yeah. Well, that's right. Hang on.\n\nField address. So I'm getting, like, a small session happening. Can you just open up your u can you connect to the Wi Fi of that router? And just open up YouTube, see if it works. Oh, yeah.\n\nJust connect to whatever. Connect to the Wi Fi of that router. You'll see the Wi Fi name is Airtel Australia 2.4 g or five g. Connect to the five g, and then you got a PIN number at the back of the router that's your your password, yeah, for your Wi Fi. Now the the sign in will be that that PIN number at the back of the router.\n\nYeah. PIN number 31588444. O, 3. Yeah. 315 or 316.\n\n31 688444. Yeah. Let me just check some can I just put you on hold for a sec? Thanks, man. Okay.\n\nYeah. Yep. What do you mean the username? For what? For the Wi Fi?\n\nI told you the PIN number's at the back of it. Yeah. Yeah. No. The user what do you mean the username?\n\nWhat are you logging into? No. No. I don't want you to sign in Tender. I want you to look for the Wi Fi name.\n\nDid you find the Wi Fi name? No. It's okay. So somebody's pressed the reset button there. So who pressed the re reset button?\n\nWell, at the back of it, you got the w s p, and then it's got RSP. Yeah. So if anybody press that, all the credentials from the all the credentials from the router's been deleted. So who pressed that? Oh, that's 20 push ups, man.\n\nNo. No. No. 20 push ups. Come on.\n\nHurry up. Don't laugh, mate. Alright. One second. Alright.\n\nWhy not am I not getting your number on WhatsApp? (848) 420-6794. No result. Why the hell is that happening? Okay.\n\nNow you need to log in to the now you definitely need to log in to the router. So you go to you you gotta connect to the Wi Fi to that tender underscore whatever it was and then put in that PIN number. Hold on. Let me have a look. Give me a second.\n\nOkay. So you're at the triple POE section, are you? Okay. So the username, I'm gonna spell it out to you. Capital l for Lynn Linda.\n\nYou hear me? Capital n for Nancy, hyphen, Hyphen. You know the small small minus sign? Hyphen. You know what a hyphen is?\n\nOkay. So, you know, you so on your what are you using? What what phone are you using? Okay. So you should have a little a small minus sign when you subtract it.\n\nOkay. So no space. Right? There's no space between the capital m sorry. Between the capital l, capital n, then you got the minus sign.\n\nThere should be no space. Then you got a capital o ForOrange, capital r ForRoger, then you got 131048, not 00. Okay. These are numbers now. 131048 and then the symbol at, and then these are all small letters.\n\nLForLisa, y for yellow, NForNancy, HForHatOrHarry, a for Amadale or angel, m for Mary, n for Nancy, e for echo, t for Thomas, w for west, o r k x s. Sorry? That's Lyddom Networks dot a u. Okay. That should be your username.\n\nAlright? The password is AForApple, Capital. Alright. Small letter I for India, small r for Roger, capital l for Linda, capital n for Nancy, capital o for orange, RForRoger. Now these are numbers again.\n\n131048, OForOrange, SmallRForRoger, and SmallDForDavid. And then you should have the save and apply or something like that. Alright. Go next. What else is sorry?\n\nOkay. Click on start. Do do you have a laptop? Okay. Can you that number that you send those photos, can you just send me a screenshot of what you see?\n\nYeah. I think you've done you you got your mobile data on or off? Well, did you see my text says send here? Yes. Send photo here in WhatsApp.\n\nWhatsApp. Yeah. No. No. It's not no.\n\nNo. No. Yeah. Yeah. Just turn it off, and just send me a photo of what you see.\n\nThat's why you need can you get a hand on a laptop or something like that? So I'm gonna oh, mate. I'm gonna kill you. Don't worry about that. You bloody bugger.\n\n131. Yeah. I can see that. Okay. So when you click on the triple POE username and password.\n\nOkay. So you haven't got the username in in there in the triple POE? It's empty. Hold on. Let me just let me just check text to you the username.\n\nSo what is it? One three one zero four eight zero. Okay. So here's the password. You can probably just copy paste.\n\nAnd the password I'll this is the username I've just sent you now. I'll just send you the password. And here's your password. So once you put that in, just go next if that's what it says. Oh, you can't.\n\nI don't know. Yeah. But that that's the username and password. So the first one is the username, and the second one is your pass rate. What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen?\n\nFor what? Yeah. I think so. It doesn't allow you to do both. That's why I always ask customers to have a laptop.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":0.96,"sentiment":"positive","sentiment_score":0.35527852177619934},{"text":"Airtel tech support.","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.18488126496473947},{"text":"Okay.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.0935509353876114},{"text":"Can I have your name, please?","start":10.08,"end":11.54,"sentiment":"neutral","sentiment_score":0.06017247587442398},{"text":"Richard.","start":15.115001,"end":15.615001,"sentiment":"neutral","sentiment_score":0.019069820642471313}],"sentiment":"neutral","sentiment_score":0.1337581884402495,"num_words":13,"start":0.39999998,"end":15.615001},{"sentences":[{"text":"One second.","start":16.315,"end":17.135,"sentiment":"neutral","sentiment_score":0.020237731747329235},{"text":"You well, you just received the router or something?","start":17.995,"end":20.255001,"sentiment":"neutral","sentiment_score":0.04093236972888311},{"text":"Okay.","start":35.45,"end":35.77,"sentiment":"neutral","sentiment_score":0.04998992010951042},{"text":"So you're on Linham Network if I'm not wrong.","start":35.77,"end":38.91,"sentiment":"neutral","sentiment_score":0.06872808519336912},{"text":"Yep.","start":39.855003,"end":40.355003,"sentiment":"neutral","sentiment_score":0.08377604931592941}],"sentiment":"neutral","sentiment_score":0.052781160328198566,"num_words":22,"start":16.315,"end":40.355003},{"sentences":[{"text":"Yeah.","start":40.495003,"end":40.735,"sentiment":"neutral","sentiment_score":0.06932468712329865},{"text":"Linham Network.","start":40.735,"end":41.635002,"sentiment":"neutral","sentiment_score":0.043500423431396484},{"text":"So inside your apartment, you should have a little butt box and a white box?","start":41.695,"end":46.195,"sentiment":"neutral","sentiment_score":0.02783147928615411},{"text":"Okay.","start":47.615,"end":47.935,"sentiment":"neutral","sentiment_score":0.015287954360246658},{"text":"The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane or something like that?","start":47.935,"end":58.98,"sentiment":"neutral","sentiment_score":-0.018550786736886947}],"sentiment":"neutral","sentiment_score":0.002848091118556278,"num_words":44,"start":40.495003,"end":58.98},{"sentences":[{"text":"Okay.","start":63.600002,"end":64.100006,"sentiment":"neutral","sentiment_score":0.019093139097094536},{"text":"Now underneath the the little black box, it's is it it has one or four Ethernet ports?","start":64.16,"end":68.835,"sentiment":"neutral","sentiment_score":0.020437896251678467},{"text":"Okay.","start":70.595,"end":70.994995,"sentiment":"neutral","sentiment_score":0.019492028281092644},{"text":"So you need to plug an Ethernet cable into that.","start":70.994995,"end":73.655,"sentiment":"neutral","sentiment_score":0.02446394693106413},{"text":"Yep.","start":76.674995,"end":76.915,"sentiment":"neutral","sentiment_score":0.043078504502773285}],"sentiment":"neutral","sentiment_score":0.02245824591567119,"num_words":30,"start":63.600002,"end":76.915},{"sentences":[{"text":"And the other end, you plug it into the WAN port of the router.","start":76.915,"end":80.455,"sentiment":"neutral","sentiment_score":0.04135971702635288},{"text":"Yeah.","start":82.915,"end":83.235,"sentiment":"neutral","sentiment_score":0.019765682518482208},{"text":"That's Okay.","start":83.235,"end":94.0,"sentiment":"neutral","sentiment_score":0.02981626894325018},{"text":"Just let me pull out Linham Networks.","start":94.06,"end":96.380005,"sentiment":"neutral","sentiment_score":0.041845658527953286},{"text":"One 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Street.","start":114.060005,"end":117.020004,"sentiment":"neutral","sentiment_score":0.01643981859087944},{"text":"Right?","start":117.020004,"end":117.520004,"sentiment":"neutral","sentiment_score":0.02615993842482567}],"sentiment":"neutral","sentiment_score":0.019325596788390118,"num_words":22,"start":109.420006,"end":117.520004},{"sentences":[{"text":"Okay.","start":118.94,"end":119.42,"sentiment":"neutral","sentiment_score":0.02708768285810947},{"text":"So 307.","start":119.42,"end":121.44,"sentiment":"neutral","sentiment_score":0.013321950566023588},{"text":"Alright.","start":129.395,"end":129.55501,"sentiment":"neutral","sentiment_score":0.0045774346217513084},{"text":"Look.","start":129.55501,"end":129.715,"sentiment":"neutral","sentiment_score":-0.06501950323581696},{"text":"I don't know about that.","start":129.715,"end":130.515,"sentiment":"neutral","sentiment_score":-0.1869036316871643}],"sentiment":"neutral","sentiment_score":-0.09412286430597305,"num_words":10,"start":118.94,"end":130.515},{"sentences":[{"text":"This is tech support.","start":130.515,"end":131.655,"sentiment":"neutral","sentiment_score":-0.10461005754768848},{"text":"We yeah.","start":132.355,"end":133.155,"sentiment":"neutral","sentiment_score":-0.09349288046360016},{"text":"We don't have it.","start":133.155,"end":134.87999,"sentiment":"neutral","sentiment_score":-0.12017066031694412},{"text":"That's no.","start":134.87999,"end":138.79999,"sentiment":"neutral","sentiment_score":-0.2704401910305023},{"text":"No.","start":138.79999,"end":138.87999,"sentiment":"negative","sentiment_score":-0.4094671905040741}],"sentiment":"neutral","sentiment_score":-0.1566504773039084,"num_words":13,"start":130.515,"end":138.87999},{"sentences":[{"text":"No.","start":138.87999,"end":139.2,"sentiment":"negative","sentiment_score":-0.46784377098083496},{"text":"It's got nothing to do with it.","start":139.2,"end":140.64,"sentiment":"negative","sentiment_score":-0.39980709339891163},{"text":"That's accounts.","start":140.64,"end":141.78,"sentiment":"neutral","sentiment_score":0.033033888787031174},{"text":"Okay.","start":143.68,"end":144.0,"sentiment":"neutral","sentiment_score":0.03875051438808441},{"text":"So Escot is a s c o t.","start":144.0,"end":149.655,"sentiment":"neutral","sentiment_score":0.036873063538223505}],"sentiment":"neutral","sentiment_score":-0.1508784539213306,"num_words":19,"start":138.87999,"end":149.655},{"sentences":[{"text":"Yeah?","start":149.655,"end":150.155,"sentiment":"neutral","sentiment_score":0.04876106232404709},{"text":"Yeah, mate.","start":157.415,"end":158.135,"sentiment":"positive","sentiment_score":0.42119887471199036},{"text":"Good day.","start":158.135,"end":158.795,"sentiment":"positive","sentiment_score":0.5526965856552124},{"text":"Yeah.","start":163.37999,"end":163.7,"sentiment":"neutral","sentiment_score":0.21827808022499084},{"text":"I I hear I hear what you're saying.","start":163.7,"end":165.48,"sentiment":"neutral","sentiment_score":0.07050429144874215}],"sentiment":"neutral","sentiment_score":0.19849031391952718,"num_words":14,"start":149.655,"end":165.48},{"sentences":[{"text":"Okay.","start":166.18,"end":166.5,"sentiment":"neutral","sentiment_score":-0.0102092232555151},{"text":"Why isn't this bloody coming up?","start":166.5,"end":168.01999,"sentiment":"neutral","sentiment_score":-0.09067502617835999},{"text":"33 Ascot.","start":168.01999,"end":170.59999,"sentiment":"neutral","sentiment_score":-0.004284960217773914},{"text":"Oh, here it is.","start":175.925,"end":176.725,"sentiment":"neutral","sentiment_score":-0.00643779244273901},{"text":"It's 3 what is it?","start":176.725,"end":177.925,"sentiment":"neutral","sentiment_score":-0.007605014462023973}],"sentiment":"neutral","sentiment_score":-0.03481141904679438,"num_words":18,"start":166.18,"end":177.925},{"sentences":[{"text":"3 yeah.","start":177.925,"end":178.96501,"sentiment":"neutral","sentiment_score":0.0016329765785485506},{"text":"I've got it.","start":178.96501,"end":179.445,"sentiment":"neutral","sentiment_score":0.0247679619739453},{"text":"Okay.","start":179.445,"end":179.845,"sentiment":"neutral","sentiment_score":0.04467294365167618},{"text":"Got it.","start":179.845,"end":180.16501,"sentiment":"neutral","sentiment_score":0.05994030460715294},{"text":"Got it.","start":180.16501,"end":180.32501,"sentiment":"neutral","sentiment_score":0.05520680174231529}],"sentiment":"neutral","sentiment_score":0.03525369954295456,"num_words":10,"start":177.925,"end":180.32501},{"sentences":[{"text":"Got it.","start":180.32501,"end":180.985,"sentiment":"neutral","sentiment_score":0.04352152906358242},{"text":"And you're in New South Wales?","start":181.285,"end":182.905,"sentiment":"neutral","sentiment_score":0.006886669667437673},{"text":"Oh, well, I won't hold that against you, man.","start":184.24501,"end":188.185,"sentiment":"neutral","sentiment_score":-0.03153140428993437},{"text":"Melbourne.","start":192.29001,"end":192.61,"sentiment":"neutral","sentiment_score":-0.020585795864462852},{"text":"Okay.","start":192.61,"end":193.01001,"sentiment":"neutral","sentiment_score":-0.02104142494499683}],"sentiment":"neutral","sentiment_score":-0.010370883330898849,"num_words":19,"start":180.32501,"end":193.01001},{"sentences":[{"text":"So your service is inactive at the moment.","start":193.01001,"end":196.07,"sentiment":"neutral","sentiment_score":-0.13619059138000011},{"text":"So so you've plugged in everything the way I said?","start":200.37,"end":202.95,"sentiment":"neutral","sentiment_score":-0.02580809947103262},{"text":"Yes.","start":206.265,"end":206.765,"sentiment":"neutral","sentiment_score":0.005918766371905804},{"text":"Now do do you have WhatsApp?","start":206.905,"end":208.525,"sentiment":"neutral","sentiment_score":0.002222514245659113},{"text":"Yeah.","start":210.745,"end":211.245,"sentiment":"neutral","sentiment_score":0.01960698701441288}],"sentiment":"neutral","sentiment_score":-0.05033634180346361,"num_words":26,"start":193.01001,"end":211.245},{"sentences":[{"text":"Okay.","start":212.665,"end":213.06499,"sentiment":"neutral","sentiment_score":0.027585353702306747},{"text":"One second.","start":213.06499,"end":213.70499,"sentiment":"neutral","sentiment_score":0.026476171799004078},{"text":"I'm just gonna transfer this call.","start":213.70499,"end":215.70499,"sentiment":"neutral","sentiment_score":0.0268070080007116},{"text":"Well, not the call.","start":215.70499,"end":216.50499,"sentiment":"neutral","sentiment_score":-0.028230280615389347},{"text":"I'll just transfer to WhatsApp.","start":216.50499,"end":217.94499,"sentiment":"neutral","sentiment_score":0.011225605942308902}],"sentiment":"neutral","sentiment_score":0.010254814030809535,"num_words":18,"start":212.665,"end":217.94499},{"sentences":[{"text":"Hang on.","start":217.94499,"end":218.765,"sentiment":"neutral","sentiment_score":0.029845479875802994},{"text":"So that way, you can send me photos to see how it set up.","start":219.41,"end":223.65,"sentiment":"neutral","sentiment_score":0.05030089656689337},{"text":"Paste.","start":223.65,"end":224.15,"sentiment":"neutral","sentiment_score":0.02142354846000671},{"text":"No.","start":225.81,"end":226.12999,"sentiment":"neutral","sentiment_score":-0.006330450996756554},{"text":"404206744 is your name.","start":226.12999,"end":229.25,"sentiment":"neutral","sentiment_score":-0.02205268619582057}],"sentiment":"neutral","sentiment_score":0.031399357471276416,"num_words":22,"start":217.94499,"end":229.25},{"sentences":[{"text":"Yeah?","start":229.25,"end":229.75,"sentiment":"neutral","sentiment_score":-0.007208975963294506},{"text":"It's not it's not coming up on the WhatsApp.","start":230.76999,"end":233.26999,"sentiment":"neutral","sentiment_score":-0.13892795145511627},{"text":"You know what WhatsApp is?","start":235.91501,"end":237.295,"sentiment":"neutral","sentiment_score":-0.04703940451145172},{"text":"Yeah.","start":239.675,"end":239.91501,"sentiment":"neutral","sentiment_score":-0.03225679695606232},{"text":"It's not it's not so your your your number is 0404 744?","start":239.91501,"end":246.975,"sentiment":"neutral","sentiment_score":-0.04417881338546673}],"sentiment":"neutral","sentiment_score":-0.07339857568565224,"num_words":28,"start":229.25,"end":246.975},{"sentences":[{"text":"No.","start":248.81,"end":249.05,"sentiment":"neutral","sentiment_score":-0.07613319903612137},{"text":"It's not coming up.","start":249.05,"end":256.81,"sentiment":"neutral","sentiment_score":-0.0651075690984726},{"text":"Alright.","start":256.81,"end":257.21,"sentiment":"neutral","sentiment_score":0.024448072537779808},{"text":"Can you send can you send up a a WhatsApp photo to this number, 0403?","start":257.21,"end":264.595,"sentiment":"neutral","sentiment_score":0.013037806563079356},{"text":"Because normally once I type the number in, it should just come up.","start":272.21,"end":275.75,"sentiment":"neutral","sentiment_score":-0.046348699870017857}],"sentiment":"neutral","sentiment_score":-0.021149453022243345,"num_words":34,"start":248.81,"end":275.75},{"sentences":[{"text":"Excuse me.","start":278.21,"end":279.19,"sentiment":"neutral","sentiment_score":-0.07894288748502731},{"text":"So you got 0404206744.","start":279.41,"end":282.93,"sentiment":"neutral","sentiment_score":-0.02460990473628044},{"text":"Yeah?","start":282.93,"end":283.43,"sentiment":"neutral","sentiment_score":-0.004426280967891216},{"text":"0403 763 744.","start":286.13,"end":294.355,"sentiment":"neutral","sentiment_score":0.0060269352203855915},{"text":"Yeah.","start":306.19998,"end":306.69998,"sentiment":"neutral","sentiment_score":0.14096277952194214}],"sentiment":"neutral","sentiment_score":-0.009246189972724427,"num_words":11,"start":278.21,"end":306.69998},{"sentences":[{"text":"Just send a photo of the router you have so I can have a look at it.","start":306.84,"end":311.81998,"sentiment":"neutral","sentiment_score":0.13503490125431733},{"text":"Okay.","start":347.58502,"end":347.905,"sentiment":"neutral","sentiment_score":-0.007793660275638104},{"text":"So we've got access accepted.","start":347.905,"end":349.92502,"sentiment":"neutral","sentiment_score":0.021357378363609313},{"text":"So why isn't it?","start":350.225,"end":351.36502,"sentiment":"neutral","sentiment_score":-0.1529020257294178},{"text":"Assessing status inactive.","start":353.345,"end":356.325,"sentiment":"neutral","sentiment_score":-0.22463064392407736}],"sentiment":"neutral","sentiment_score":0.036969550605863336,"num_words":30,"start":306.84,"end":356.325},{"sentences":[{"text":"What?","start":363.78,"end":364.28,"sentiment":"neutral","sentiment_score":-0.048936627805233},{"text":"No.","start":365.7,"end":366.02002,"sentiment":"neutral","sentiment_score":-0.21902765333652496},{"text":"No.","start":366.02002,"end":366.18002,"sentiment":"neutral","sentiment_score":-0.23716560006141665},{"text":"No.","start":366.18002,"end":366.34,"sentiment":"neutral","sentiment_score":-0.24445511400699615},{"text":"No.","start":366.34,"end":366.5,"sentiment":"neutral","sentiment_score":-0.25185710191726685}],"sentiment":"neutral","sentiment_score":-0.20028841942548753,"num_words":5,"start":363.78,"end":366.5},{"sentences":[{"text":"No.","start":366.5,"end":366.66,"sentiment":"neutral","sentiment_score":-0.21238039433956143},{"text":"We just want you to connect the Ethernet cable to the little black box.","start":366.66,"end":370.36002,"sentiment":"neutral","sentiment_score":-0.10919110476970673},{"text":"Is everything switched on on the little black box?","start":372.405,"end":374.405,"sentiment":"neutral","sentiment_score":-0.06137481497393714},{"text":"Is that switched on?","start":374.405,"end":375.465,"sentiment":"neutral","sentiment_score":-0.04097698349505663},{"text":"Okay.","start":380.645,"end":380.965,"sentiment":"neutral","sentiment_score":0.006684202700853348}],"sentiment":"neutral","sentiment_score":-0.0845052733503539,"num_words":29,"start":366.5,"end":380.965},{"sentences":[{"text":"And then the other end is it's supposed to go the WA input.","start":380.965,"end":385.065,"sentiment":"neutral","sentiment_score":0.005744053794142718},{"text":"What's the name of the router you have?","start":385.25,"end":386.69,"sentiment":"neutral","sentiment_score":0.015136222122237086},{"text":"Has it got a name on it?","start":386.69,"end":388.23,"sentiment":"neutral","sentiment_score":0.01059611061854022},{"text":"Is it a Tenda, t e n d a?","start":393.57,"end":396.55002,"sentiment":"neutral","sentiment_score":0.011136886042853197},{"text":"Okay.","start":397.89,"end":398.37003,"sentiment":"neutral","sentiment_score":0.049641676247119904}],"sentiment":"neutral","sentiment_score":0.011047602664850848,"num_words":38,"start":380.965,"end":398.37003},{"sentences":[{"text":"Alright.","start":398.37003,"end":398.77002,"sentiment":"neutral","sentiment_score":0.06672739237546921},{"text":"So the WAN port is the one on the left hand side when you look at your ports closest to the power supply.","start":398.77002,"end":406.13498,"sentiment":"neutral","sentiment_score":0.036418369768754295},{"text":"Is it in that port?","start":406.275,"end":407.495,"sentiment":"neutral","sentiment_score":0.02567002736032009},{"text":"Okay.","start":410.755,"end":411.255,"sentiment":"neutral","sentiment_score":-0.008794812485575676},{"text":"So why am I not getting inactive session?","start":412.25998,"end":414.34,"sentiment":"neutral","sentiment_score":-0.19957317411899567}],"sentiment":"neutral","sentiment_score":-0.01507053083102954,"num_words":38,"start":398.37003,"end":414.34},{"sentences":[{"text":"I'm getting inactive session.","start":414.34,"end":416.19998,"sentiment":"neutral","sentiment_score":-0.18698490411043167},{"text":"Authorization log accepted.","start":417.22,"end":419.8,"sentiment":"neutral","sentiment_score":-0.0674290880560875},{"text":"So the that's all accepted.","start":419.86,"end":423.0,"sentiment":"neutral","sentiment_score":0.021931082010269165},{"text":"You've send it through.","start":434.385,"end":435.685,"sentiment":"neutral","sentiment_score":-0.16765566542744637},{"text":"No.","start":447.45,"end":447.61002,"sentiment":"neutral","sentiment_score":-0.23126015067100525}],"sentiment":"neutral","sentiment_score":-0.10249731076114318,"num_words":17,"start":414.34,"end":447.61002},{"sentences":[{"text":"No.","start":447.61002,"end":447.77002,"sentiment":"neutral","sentiment_score":-0.23309820890426636},{"text":"You don't have to do nothing.","start":447.77002,"end":449.15002,"sentiment":"neutral","sentiment_score":-0.2344415361682574},{"text":"404 206.","start":465.19,"end":467.13,"sentiment":"neutral","sentiment_score":-0.011614847462624311},{"text":"Alright.","start":471.99,"end":472.39,"sentiment":"neutral","sentiment_score":0.05280322581529617},{"text":"So, you know, I've got it.","start":472.39,"end":477.405,"sentiment":"neutral","sentiment_score":0.01685221813992636}],"sentiment":"neutral","sentiment_score":-0.09431628663651281,"num_words":16,"start":447.61002,"end":477.405},{"sentences":[{"text":"I've got it.","start":477.405,"end":477.725,"sentiment":"neutral","sentiment_score":0.25331398844718933},{"text":"I've got it.","start":477.725,"end":478.445,"sentiment":"neutral","sentiment_score":0.3038783570130666},{"text":"So it's come through.","start":478.445,"end":479.665,"sentiment":"neutral","sentiment_score":0.25332533940672874},{"text":"So that's alright.","start":483.32498,"end":484.385,"sentiment":"neutral","sentiment_score":0.21027904252211252},{"text":"What's the other photo?","start":486.925,"end":488.065,"sentiment":"neutral","sentiment_score":0.029290614649653435}],"sentiment":"neutral","sentiment_score":0.20193399883368435,"num_words":17,"start":477.405,"end":488.065},{"sentences":[{"text":"The on that little black box, is that middle light red or green?","start":496.76,"end":502.13998,"sentiment":"neutral","sentiment_score":0.013580350348582635},{"text":"Yeah.","start":506.035,"end":506.535,"sentiment":"neutral","sentiment_score":0.05000589042901993},{"text":"Okay.","start":510.115,"end":510.615,"sentiment":"neutral","sentiment_score":0.05918850377202034},{"text":"Can you do me a favor?","start":511.235,"end":512.355,"sentiment":"neutral","sentiment_score":0.0631087813526392},{"text":"See that little power supply in the little black box?","start":512.355,"end":514.515,"sentiment":"neutral","sentiment_score":0.05294496454298496}],"sentiment":"neutral","sentiment_score":0.038511009105751594,"num_words":31,"start":496.76,"end":514.515},{"sentences":[{"text":"There's a little black plug that plugs in and out?","start":514.515,"end":516.935,"sentiment":"neutral","sentiment_score":0.022072961181402208},{"text":"Yeah.","start":519.56,"end":520.06,"sentiment":"neutral","sentiment_score":0.03290482610464096},{"text":"The one that gives the power.","start":521.24,"end":522.27997,"sentiment":"neutral","sentiment_score":0.03807194624096155},{"text":"Yeah.","start":522.27997,"end":522.44,"sentiment":"neutral","sentiment_score":0.06220028176903725},{"text":"Can you just pull that out for five seconds and then put it back in?","start":522.44,"end":525.57996,"sentiment":"neutral","sentiment_score":0.07939397990703582}],"sentiment":"neutral","sentiment_score":0.05258109381027294,"num_words":33,"start":514.515,"end":525.57996},{"sentences":[{"text":"Shit.","start":533.005,"end":533.325,"sentiment":"neutral","sentiment_score":0.2089918702840805},{"text":"10 out of 10 miles.","start":533.325,"end":534.445,"sentiment":"neutral","sentiment_score":0.2907601773738861},{"text":"That's good counting.","start":534.445,"end":535.34503,"sentiment":"positive","sentiment_score":0.5719954967498779},{"text":"Yeah.","start":547.39996,"end":547.72,"sentiment":"neutral","sentiment_score":0.01609373651444912},{"text":"It just went to the roll on there.","start":547.72,"end":556.76,"sentiment":"neutral","sentiment_score":0.00987121881917119}],"sentiment":"neutral","sentiment_score":0.19299126302616465,"num_words":18,"start":533.005,"end":556.76},{"sentences":[{"text":"Yeah.","start":556.76,"end":557.0,"sentiment":"neutral","sentiment_score":-0.028354451060295105},{"text":"It takes a little while to just everything to get come back on session.","start":557.0,"end":560.14,"sentiment":"neutral","sentiment_score":-0.057921952434948513},{"text":"Just let me know when that last one's on.","start":567.29504,"end":569.29504,"sentiment":"neutral","sentiment_score":-0.010303362479640378},{"text":"Alright.","start":569.29504,"end":569.79504,"sentiment":"neutral","sentiment_score":0.018254753202199936},{"text":"So why don't I not get your number here in WhatsApp?","start":575.7,"end":578.82,"sentiment":"neutral","sentiment_score":-0.0729327266189185}],"sentiment":"neutral","sentiment_score":-0.04766659130756226,"num_words":36,"start":556.76,"end":578.82},{"sentences":[{"text":"What's going on?","start":578.82,"end":579.96,"sentiment":"neutral","sentiment_score":-0.06340794761975606},{"text":"The hell?","start":580.74005,"end":581.48004,"sentiment":"neutral","sentiment_score":-0.11300632357597351},{"text":"One of the lights should be flashing, the last one.","start":593.495,"end":596.475,"sentiment":"neutral","sentiment_score":0.004359352216124534},{"text":"And the yeah.","start":599.495,"end":600.295,"sentiment":"neutral","sentiment_score":0.021104832490285236},{"text":"The one it should be the one on your left, the last one on your left.","start":600.295,"end":604.64,"sentiment":"neutral","sentiment_score":0.03502822492737323}],"sentiment":"neutral","sentiment_score":0.007385974366436987,"num_words":34,"start":578.82,"end":604.64},{"sentences":[{"text":"You got your so the one you're right, the first one is your power.","start":604.64,"end":607.7,"sentiment":"neutral","sentiment_score":0.05923541954585484},{"text":"The middle one is your yeah.","start":608.80005,"end":614.24005,"sentiment":"neutral","sentiment_score":0.03983111617465814},{"text":"That's the reception thing, and then the last one is your Internet.","start":614.24005,"end":617.62,"sentiment":"neutral","sentiment_score":0.045977098091195025},{"text":"So that one that one there should be flashing if I'm not wrong.","start":618.895,"end":621.955,"sentiment":"neutral","sentiment_score":0.04310946639340658},{"text":"Yeah.","start":627.135,"end":627.615,"sentiment":"neutral","sentiment_score":0.01300029456615448}],"sentiment":"neutral","sentiment_score":0.047683284901406456,"num_words":46,"start":604.64,"end":627.615},{"sentences":[{"text":"Is that flashing?","start":627.615,"end":628.515,"sentiment":"neutral","sentiment_score":0.003189988434314728},{"text":"Okay.","start":633.34,"end":633.84,"sentiment":"neutral","sentiment_score":-0.03535807132720947},{"text":"Getting inactive.","start":636.22003,"end":637.2,"sentiment":"neutral","sentiment_score":-0.12911957316100597},{"text":"Why am I getting inactive?","start":637.34,"end":638.72003,"sentiment":"neutral","sentiment_score":-0.30075324177742},{"text":"Weird.","start":645.115,"end":645.595,"sentiment":"negative","sentiment_score":-0.3830023407936096}],"sentiment":"neutral","sentiment_score":-0.1808996501689156,"num_words":12,"start":627.615,"end":645.595},{"sentences":[{"text":"That's strange.","start":645.595,"end":646.39496,"sentiment":"negative","sentiment_score":-0.35135069489479065},{"text":"Alright.","start":646.39496,"end":646.89496,"sentiment":"neutral","sentiment_score":0.06316887587308884},{"text":"See that little white plug that goes on your left hand side?","start":647.755,"end":650.63495,"sentiment":"neutral","sentiment_score":0.04384859185665846},{"text":"That's the optical part.","start":650.63495,"end":652.095,"sentiment":"neutral","sentiment_score":0.042888387106359005},{"text":"So you got the black you got the power plug.","start":653.19495,"end":655.115,"sentiment":"neutral","sentiment_score":0.12835493460297584}],"sentiment":"neutral","sentiment_score":0.04626736147650357,"num_words":29,"start":645.595,"end":655.115},{"sentences":[{"text":"You got your gray Ethernet cable, and you got a white one.","start":655.115,"end":657.51495,"sentiment":"neutral","sentiment_score":0.08590533336003621},{"text":"Can you just double check to make sure that's plugged in properly?","start":657.51495,"end":660.415,"sentiment":"neutral","sentiment_score":0.048443241976201534},{"text":"You might have to just pull it out and then put it back in again.","start":660.77,"end":663.67,"sentiment":"neutral","sentiment_score":-0.0346693933630983},{"text":"Now on the router, you didn't press any reset buttons or anything like that.","start":672.45,"end":675.65,"sentiment":"neutral","sentiment_score":-0.11647044361702033},{"text":"Right?","start":675.65,"end":676.005,"sentiment":"neutral","sentiment_score":-0.04771553725004196}],"sentiment":"neutral","sentiment_score":-0.010854810079628671,"num_words":54,"start":655.115,"end":676.005},{"sentences":[{"text":"Yeah.","start":680.005,"end":680.245,"sentiment":"neutral","sentiment_score":-0.04143788293004036},{"text":"Good.","start":680.245,"end":680.565,"sentiment":"neutral","sentiment_score":0.10341840237379074},{"text":"Now because a lot of people, I don't know why they do that.","start":680.565,"end":682.825,"sentiment":"negative","sentiment_score":-0.3360923070173997},{"text":"And they just delete all the credentials, and then you you got nothing.","start":682.965,"end":686.585,"sentiment":"negative","sentiment_score":-0.35777995678094715},{"text":"Alright.","start":686.885,"end":687.205,"sentiment":"neutral","sentiment_score":-0.0022162895184010267}],"sentiment":"neutral","sentiment_score":-0.3089853517052814,"num_words":29,"start":680.005,"end":687.205},{"sentences":[{"text":"Did you pull it out, put it back in?","start":687.205,"end":688.985,"sentiment":"neutral","sentiment_score":-0.0074268873367044665},{"text":"Yeah.","start":703.45,"end":703.905,"sentiment":"neutral","sentiment_score":0.06554131209850311},{"text":"Yeah.","start":704.86505,"end":705.10504,"sentiment":"neutral","sentiment_score":0.07445362210273743},{"text":"Well, that's right.","start":705.10504,"end":706.325,"sentiment":"neutral","sentiment_score":0.12865755458672842},{"text":"Hang on.","start":706.78503,"end":707.525,"sentiment":"neutral","sentiment_score":0.06887244433164597}],"sentiment":"neutral","sentiment_score":0.037304406287148595,"num_words":16,"start":687.205,"end":707.525},{"sentences":[{"text":"Field address.","start":708.705,"end":709.68506,"sentiment":"neutral","sentiment_score":0.053543008863925934},{"text":"So I'm getting, like, a small session happening.","start":754.55,"end":757.05,"sentiment":"neutral","sentiment_score":0.07404174050316215},{"text":"Can you just open up your u can you connect to the Wi Fi of that router?","start":757.58997,"end":761.37,"sentiment":"neutral","sentiment_score":0.08291072792866651},{"text":"And just open up YouTube, see if it works.","start":763.02496,"end":765.285,"sentiment":"neutral","sentiment_score":0.08863830731974708},{"text":"Oh, yeah.","start":772.545,"end":772.94495,"sentiment":"neutral","sentiment_score":0.07032978534698486}],"sentiment":"neutral","sentiment_score":0.08019228034505718,"num_words":38,"start":708.705,"end":772.94495},{"sentences":[{"text":"Just connect to whatever.","start":772.94495,"end":774.565,"sentiment":"neutral","sentiment_score":0.06232580728828907},{"text":"Connect to the Wi Fi of that router.","start":775.27,"end":776.79,"sentiment":"neutral","sentiment_score":0.06427576672285795},{"text":"You'll see the Wi Fi name is Airtel Australia 2.4 g or five g.","start":776.79,"end":781.27,"sentiment":"neutral","sentiment_score":0.048806142061948776},{"text":"Connect to the five g, and then you got a PIN number at the back of the router that's your your password, yeah, for your Wi Fi.","start":781.27,"end":790.26495,"sentiment":"neutral","sentiment_score":0.04022469937249466},{"text":"Now the the sign in will be that that PIN number at the back of the router.","start":808.33,"end":814.99,"sentiment":"neutral","sentiment_score":0.010685750995488727}],"sentiment":"neutral","sentiment_score":0.03877885716834239,"num_words":70,"start":772.94495,"end":814.99},{"sentences":[{"text":"Yeah.","start":828.04504,"end":828.28503,"sentiment":"neutral","sentiment_score":-0.0901939645409584},{"text":"PIN number 31588444.","start":828.28503,"end":831.265,"sentiment":"neutral","sentiment_score":-0.034376139752566814},{"text":"O, 3.","start":831.405,"end":831.885,"sentiment":"neutral","sentiment_score":-0.01243703905493021},{"text":"Yeah.","start":831.885,"end":832.04504,"sentiment":"neutral","sentiment_score":-0.01217819657176733},{"text":"315 or 316.","start":832.04504,"end":833.82,"sentiment":"neutral","sentiment_score":-0.013469568143288294}],"sentiment":"neutral","sentiment_score":-0.027078336291015147,"num_words":10,"start":828.04504,"end":833.82},{"sentences":[{"text":"31 688444.","start":833.9,"end":836.96,"sentiment":"neutral","sentiment_score":-0.016861192882061008},{"text":"Yeah.","start":852.225,"end":852.46497,"sentiment":"neutral","sentiment_score":0.006329599767923355},{"text":"Let me just check some can I just put you on hold for a sec?","start":852.46497,"end":855.045,"sentiment":"neutral","sentiment_score":-0.009375439956784248},{"text":"Thanks, man.","start":856.065,"end":856.805,"sentiment":"positive","sentiment_score":0.4172016382217407},{"text":"Okay.","start":955.4,"end":955.9,"sentiment":"neutral","sentiment_score":0.11524009704589844}],"sentiment":"neutral","sentiment_score":0.03721995181625798,"num_words":21,"start":833.9,"end":955.9},{"sentences":[{"text":"Yeah.","start":957.24,"end":957.74,"sentiment":"neutral","sentiment_score":0.08423265814781189},{"text":"Yep.","start":960.2,"end":960.7,"sentiment":"neutral","sentiment_score":0.07206455618143082},{"text":"What do you mean the username?","start":965.64,"end":966.83997,"sentiment":"neutral","sentiment_score":-0.007811099213237564},{"text":"For what?","start":966.83997,"end":967.24,"sentiment":"neutral","sentiment_score":-0.007083552191033959},{"text":"For the Wi Fi?","start":967.24,"end":968.22,"sentiment":"neutral","sentiment_score":0.007372435415163636}],"sentiment":"neutral","sentiment_score":0.008910946880600281,"num_words":14,"start":957.24,"end":968.22},{"sentences":[{"text":"I told you the PIN number's at the back of it.","start":969.48505,"end":971.66504,"sentiment":"neutral","sentiment_score":0.022117836739529263},{"text":"Yeah.","start":975.645,"end":976.145,"sentiment":"neutral","sentiment_score":0.00615956075489521},{"text":"Yeah.","start":976.525,"end":976.765,"sentiment":"neutral","sentiment_score":-0.002656232099980116},{"text":"No.","start":976.765,"end":977.005,"sentiment":"neutral","sentiment_score":-0.04026306793093681},{"text":"The user what do you mean the username?","start":977.005,"end":978.68506,"sentiment":"neutral","sentiment_score":-0.012838233029469848}],"sentiment":"neutral","sentiment_score":0.004719572755592791,"num_words":22,"start":969.48505,"end":978.68506},{"sentences":[{"text":"What are you logging into?","start":978.68506,"end":979.905,"sentiment":"neutral","sentiment_score":-0.014352530054748059},{"text":"No.","start":982.84503,"end":983.085,"sentiment":"neutral","sentiment_score":-0.23996879160404205},{"text":"No.","start":983.085,"end":983.24506,"sentiment":"negative","sentiment_score":-0.4448820948600769},{"text":"I don't want you to sign in Tender.","start":983.24506,"end":984.79004,"sentiment":"negative","sentiment_score":-0.48659639805555344},{"text":"I want you to look for the Wi Fi name.","start":984.79004,"end":987.03,"sentiment":"neutral","sentiment_score":-0.1369061481207609}],"sentiment":"neutral","sentiment_score":-0.24073784809559584,"num_words":25,"start":978.68506,"end":987.03},{"sentences":[{"text":"Did you find the Wi Fi name?","start":987.03,"end":988.65,"sentiment":"neutral","sentiment_score":-0.06364943938595909},{"text":"No.","start":992.47003,"end":992.97003,"sentiment":"neutral","sentiment_score":-0.07515477389097214},{"text":"It's okay.","start":993.19006,"end":994.47003,"sentiment":"neutral","sentiment_score":-0.03143639303743839},{"text":"So somebody's pressed the reset button there.","start":994.47003,"end":996.89,"sentiment":"neutral","sentiment_score":-0.04714886950595038},{"text":"So who pressed the re reset button?","start":999.905,"end":1001.84503,"sentiment":"neutral","sentiment_score":-0.019986967290086404}],"sentiment":"neutral","sentiment_score":-0.0438968538849925,"num_words":24,"start":987.03,"end":1001.84503},{"sentences":[{"text":"Well, at the back of it, you got the w s p, and then it's got RSP.","start":1007.025,"end":1014.83997,"sentiment":"neutral","sentiment_score":-0.03612943574347917},{"text":"Yeah.","start":1017.62,"end":1017.93994,"sentiment":"neutral","sentiment_score":-0.03859735280275345},{"text":"So if anybody press that, all the credentials from the all the credentials from the router's been deleted.","start":1017.93994,"end":1028.645,"sentiment":"neutral","sentiment_score":-0.12258455115887854},{"text":"So who pressed that?","start":1030.705,"end":1032.005,"sentiment":"neutral","sentiment_score":-0.09426215663552284},{"text":"Oh, that's 20 push ups, man.","start":1038.065,"end":1039.71,"sentiment":"negative","sentiment_score":-0.3466302305459976}],"sentiment":"neutral","sentiment_score":-0.1155684715460824,"num_words":46,"start":1007.025,"end":1039.71},{"sentences":[{"text":"No.","start":1041.39,"end":1041.63,"sentiment":"negative","sentiment_score":-0.4558375477790833},{"text":"No.","start":1041.63,"end":1041.7899,"sentiment":"negative","sentiment_score":-0.43173131346702576},{"text":"No.","start":1041.7899,"end":1042.0299,"sentiment":"negative","sentiment_score":-0.40574347972869873},{"text":"20 push ups.","start":1042.0299,"end":1042.9099,"sentiment":"neutral","sentiment_score":-0.3074233333269755},{"text":"Come on.","start":1042.9099,"end":1043.23,"sentiment":"neutral","sentiment_score":-0.29585056006908417}],"sentiment":"negative","sentiment_score":-0.3509104326367378,"num_words":8,"start":1041.39,"end":1043.23},{"sentences":[{"text":"Hurry up.","start":1043.23,"end":1044.0499,"sentiment":"negative","sentiment_score":-0.3605101853609085},{"text":"Don't laugh, mate.","start":1045.87,"end":1047.01,"sentiment":"negative","sentiment_score":-0.3687094449996948},{"text":"Alright.","start":1047.39,"end":1047.89,"sentiment":"neutral","sentiment_score":-0.03938440605998039},{"text":"One second.","start":1052.27,"end":1052.99,"sentiment":"neutral","sentiment_score":-0.04400835558772087},{"text":"Alright.","start":1052.99,"end":1053.49,"sentiment":"neutral","sentiment_score":-0.03752658888697624}],"sentiment":"neutral","sentiment_score":-0.22134182353814444,"num_words":9,"start":1043.23,"end":1053.49},{"sentences":[{"text":"Why not am I not getting your number on WhatsApp?","start":1056.105,"end":1061.005,"sentiment":"neutral","sentiment_score":-0.21228585839271547},{"text":"(848) 420-6794.","start":1064.425,"end":1069.5701,"sentiment":"neutral","sentiment_score":-0.03084883000701666},{"text":"No result.","start":1070.1901,"end":1070.99,"sentiment":"neutral","sentiment_score":-0.32441166043281555},{"text":"Why the hell is that happening?","start":1070.99,"end":1072.4501,"sentiment":"negative","sentiment_score":-0.42334205905596417},{"text":"Okay.","start":1075.47,"end":1075.79,"sentiment":"neutral","sentiment_score":-0.08845801651477814}],"sentiment":"neutral","sentiment_score":-0.2600899969360658,"num_words":21,"start":1056.105,"end":1075.79},{"sentences":[{"text":"Now you need to log in to the now you definitely need to log in to the router.","start":1075.79,"end":1080.93,"sentiment":"neutral","sentiment_score":-0.0963572541044818},{"text":"So you go to you you gotta connect to the Wi Fi to that tender underscore whatever it was and then put in that PIN number.","start":1085.925,"end":1094.825,"sentiment":"neutral","sentiment_score":-0.005688960090852701},{"text":"Hold on.","start":1099.93,"end":1100.41,"sentiment":"neutral","sentiment_score":-0.05167302489280701},{"text":"Let me have a look.","start":1100.41,"end":1101.4701,"sentiment":"neutral","sentiment_score":-0.016163409128785132},{"text":"Give me a second.","start":1101.6901,"end":1102.5901,"sentiment":"neutral","sentiment_score":-0.04297771956771612}],"sentiment":"neutral","sentiment_score":-0.04069850018078631,"num_words":55,"start":1075.79,"end":1102.5901},{"sentences":[{"text":"Okay.","start":1106.5701,"end":1107.05,"sentiment":"neutral","sentiment_score":0.04996596276760101},{"text":"So you're at the triple POE section, are you?","start":1107.05,"end":1109.9501,"sentiment":"neutral","sentiment_score":0.056884144329362445},{"text":"Okay.","start":1111.255,"end":1111.655,"sentiment":"neutral","sentiment_score":0.13698960840702057},{"text":"So the username, I'm gonna spell it out to you.","start":1111.655,"end":1116.635,"sentiment":"neutral","sentiment_score":0.16304853111505507},{"text":"Capital l for Lynn Linda.","start":1117.655,"end":1121.355,"sentiment":"neutral","sentiment_score":0.05654080808162689}],"sentiment":"neutral","sentiment_score":0.10046547006529111,"num_words":26,"start":1106.5701,"end":1121.355},{"sentences":[{"text":"You hear me?","start":1125.7001,"end":1126.52,"sentiment":"neutral","sentiment_score":0.010266216782232126},{"text":"Capital n for Nancy, hyphen, Hyphen.","start":1129.3,"end":1138.665,"sentiment":"neutral","sentiment_score":-0.00961406521188716},{"text":"You know the small small minus sign?","start":1138.665,"end":1141.805,"sentiment":"neutral","sentiment_score":-0.053994257003068924},{"text":"Hyphen.","start":1145.545,"end":1146.025,"sentiment":"neutral","sentiment_score":-0.028262702748179436},{"text":"You know what a hyphen is?","start":1146.025,"end":1147.405,"sentiment":"neutral","sentiment_score":-0.034334118788441025}],"sentiment":"neutral","sentiment_score":-0.027787519801084116,"num_words":23,"start":1125.7001,"end":1147.405},{"sentences":[{"text":"Okay.","start":1149.785,"end":1150.1849,"sentiment":"neutral","sentiment_score":0.02448252774775028},{"text":"So, you know, you so on your what are you using?","start":1150.1849,"end":1155.37,"sentiment":"neutral","sentiment_score":0.014625427736477419},{"text":"What what phone are you using?","start":1155.37,"end":1156.99,"sentiment":"neutral","sentiment_score":-0.005985207545260589},{"text":"Okay.","start":1159.29,"end":1159.79,"sentiment":"neutral","sentiment_score":0.01939941570162773},{"text":"So you should have a little a small minus sign when you subtract it.","start":1159.9299,"end":1164.59,"sentiment":"neutral","sentiment_score":-0.03290870479707207}],"sentiment":"neutral","sentiment_score":-0.008844589814543724,"num_words":33,"start":1149.785,"end":1164.59},{"sentences":[{"text":"Okay.","start":1167.0349,"end":1167.355,"sentiment":"neutral","sentiment_score":-0.04326951503753662},{"text":"So no space.","start":1167.355,"end":1168.715,"sentiment":"neutral","sentiment_score":-0.19567653040091196},{"text":"Right?","start":1168.715,"end":1168.955,"sentiment":"neutral","sentiment_score":-0.14152255654335022},{"text":"There's no space between the capital m sorry.","start":1168.955,"end":1172.875,"sentiment":"neutral","sentiment_score":-0.23604343459010124},{"text":"Between the capital l, capital n, then you got the minus sign.","start":1172.875,"end":1176.4149,"sentiment":"neutral","sentiment_score":-0.07785557024180889}],"sentiment":"neutral","sentiment_score":-0.14377743929624556,"num_words":25,"start":1167.0349,"end":1176.4149},{"sentences":[{"text":"There should be no space.","start":1176.5549,"end":1177.835,"sentiment":"neutral","sentiment_score":-0.12680190205574035},{"text":"Then you got a capital o ForOrange, capital r ForRoger, then you got 131048, not 00.","start":1177.835,"end":1191.0,"sentiment":"neutral","sentiment_score":-0.015720722556579858},{"text":"Okay.","start":1191.0,"end":1191.32,"sentiment":"neutral","sentiment_score":-0.007396966218948364},{"text":"These are numbers now.","start":1191.32,"end":1192.5399,"sentiment":"neutral","sentiment_score":-0.0036287703551352024},{"text":"131048 and then the symbol at, and then these are all small letters.","start":1193.08,"end":1203.885,"sentiment":"neutral","sentiment_score":0.005330728366971016}],"sentiment":"neutral","sentiment_score":-0.021491119232124243,"num_words":39,"start":1176.5549,"end":1203.885},{"sentences":[{"text":"LForLisa, y for yellow, NForNancy, HForHatOrHarry, a for Amadale or angel, m for Mary, n for Nancy, e for echo, t for Thomas, w for west, o r k x s.","start":1204.025,"end":1239.0599,"sentiment":"neutral","sentiment_score":0.009820528749016023},{"text":"Sorry?","start":1239.12,"end":1239.62,"sentiment":"neutral","sentiment_score":-0.012325124815106392},{"text":"That's Lyddom Networks dot a u.","start":1240.08,"end":1242.8999,"sentiment":"neutral","sentiment_score":0.011478679409871498},{"text":"Okay.","start":1246.96,"end":1247.2799,"sentiment":"neutral","sentiment_score":0.10583938658237456},{"text":"That should be your username.","start":1247.2799,"end":1248.6599,"sentiment":"neutral","sentiment_score":0.15590740889310836}],"sentiment":"neutral","sentiment_score":0.028326358497989448,"num_words":44,"start":1204.025,"end":1248.6599},{"sentences":[{"text":"Alright?","start":1248.7999,"end":1249.2999,"sentiment":"neutral","sentiment_score":0.1358451247215271},{"text":"The password is AForApple, Capital.","start":1250.275,"end":1257.895,"sentiment":"neutral","sentiment_score":0.05204837620258331},{"text":"Alright.","start":1259.795,"end":1260.295,"sentiment":"neutral","sentiment_score":0.05331522971391678},{"text":"Small letter I for India, small r for Roger, capital l for Linda, capital n for Nancy, capital o for orange, RForRoger.","start":1260.355,"end":1281.505,"sentiment":"neutral","sentiment_score":0.018438003618608822},{"text":"Now these are numbers again.","start":1283.6449,"end":1285.1849,"sentiment":"neutral","sentiment_score":0.021994230523705482}],"sentiment":"neutral","sentiment_score":0.028382631402243588,"num_words":34,"start":1248.7999,"end":1285.1849},{"sentences":[{"text":"131048, OForOrange, SmallRForRoger, and SmallDForDavid.","start":1285.245,"end":1299.52,"sentiment":"neutral","sentiment_score":0.029266116954386235},{"text":"And then you should have the save and apply or something like that.","start":1301.98,"end":1305.36,"sentiment":"neutral","sentiment_score":0.11922821574486218},{"text":"Alright.","start":1307.1,"end":1307.58,"sentiment":"neutral","sentiment_score":0.12339752167463304},{"text":"Go next.","start":1307.58,"end":1308.375,"sentiment":"neutral","sentiment_score":0.08315490186214447},{"text":"What else is sorry?","start":1314.135,"end":1317.995,"sentiment":"neutral","sentiment_score":0.019955947995185856}],"sentiment":"neutral","sentiment_score":0.0826331402733922,"num_words":25,"start":1285.245,"end":1317.995},{"sentences":[{"text":"Okay.","start":1322.73,"end":1323.13,"sentiment":"neutral","sentiment_score":0.06370152533054352},{"text":"Click on start.","start":1323.13,"end":1324.19,"sentiment":"neutral","sentiment_score":0.05658420423666636},{"text":"Do do you have a laptop?","start":1344.5549,"end":1345.855,"sentiment":"neutral","sentiment_score":-0.010841023487349352},{"text":"Okay.","start":1349.1599,"end":1349.64,"sentiment":"neutral","sentiment_score":0.0027870051562786102},{"text":"Can you that number that you send those photos, can you just send me a screenshot of what you see?","start":1349.64,"end":1357.1,"sentiment":"neutral","sentiment_score":0.02710650395601988}],"sentiment":"neutral","sentiment_score":0.023010486496552345,"num_words":31,"start":1322.73,"end":1357.1},{"sentences":[{"text":"Yeah.","start":1361.72,"end":1362.22,"sentiment":"neutral","sentiment_score":-0.009532297030091286},{"text":"I think you've done you you got your mobile data on or off?","start":1436.68,"end":1440.4601,"sentiment":"neutral","sentiment_score":-0.005846773489163472},{"text":"Well, did you see my text says send here?","start":1451.885,"end":1454.545,"sentiment":"neutral","sentiment_score":-0.008851340971887112},{"text":"Yes.","start":1464.9901,"end":1465.39,"sentiment":"neutral","sentiment_score":0.011369598098099232},{"text":"Send photo here in WhatsApp.","start":1465.39,"end":1467.01,"sentiment":"neutral","sentiment_score":0.0068072652444243435}],"sentiment":"neutral","sentiment_score":-0.004130913683309637,"num_words":29,"start":1361.72,"end":1467.01},{"sentences":[{"text":"WhatsApp.","start":1467.31,"end":1467.81,"sentiment":"neutral","sentiment_score":-0.005824826657772064},{"text":"Yeah.","start":1478.115,"end":1478.615,"sentiment":"neutral","sentiment_score":-0.10186353325843812},{"text":"No.","start":1479.955,"end":1480.195,"sentiment":"neutral","sentiment_score":-0.27218979597091675},{"text":"No.","start":1480.195,"end":1480.355,"sentiment":"neutral","sentiment_score":-0.31661033630371094},{"text":"It's not no.","start":1480.355,"end":1481.075,"sentiment":"neutral","sentiment_score":-0.26062317689259845}],"sentiment":"neutral","sentiment_score":-0.21119400326694762,"num_words":7,"start":1467.31,"end":1481.075},{"sentences":[{"text":"No.","start":1481.075,"end":1481.235,"sentiment":"neutral","sentiment_score":-0.24260558187961576},{"text":"No.","start":1481.235,"end":1481.735,"sentiment":"neutral","sentiment_score":-0.23923933506011963},{"text":"Yeah.","start":1484.355,"end":1484.675,"sentiment":"neutral","sentiment_score":-0.034870848059654236},{"text":"Yeah.","start":1484.675,"end":1484.835,"sentiment":"neutral","sentiment_score":-0.03138264641165733},{"text":"Just turn it off, and just send me a photo of what you see.","start":1484.835,"end":1487.975,"sentiment":"neutral","sentiment_score":-0.009370798511164529}],"sentiment":"neutral","sentiment_score":-0.037738310587075025,"num_words":18,"start":1481.075,"end":1487.975},{"sentences":[{"text":"That's why you need can you get a hand on a laptop or something like that?","start":1492.9601,"end":1497.9401,"sentiment":"neutral","sentiment_score":-0.052204200299456716},{"text":"So I'm gonna oh, mate.","start":1508.515,"end":1515.155,"sentiment":"neutral","sentiment_score":-0.2912617981433868},{"text":"I'm gonna kill you.","start":1515.155,"end":1516.035,"sentiment":"negative","sentiment_score":-0.6309908181428909},{"text":"Don't worry about that.","start":1516.035,"end":1517.175,"sentiment":"negative","sentiment_score":-0.45975325256586075},{"text":"You bloody bugger.","start":1517.955,"end":1519.095,"sentiment":"negative","sentiment_score":-0.6930752595265707}],"sentiment":"neutral","sentiment_score":-0.2729305705288425,"num_words":32,"start":1492.9601,"end":1519.095},{"sentences":[{"text":"131.","start":1524.33,"end":1527.87,"sentiment":"neutral","sentiment_score":-0.14089494943618774},{"text":"Yeah.","start":1530.09,"end":1530.33,"sentiment":"neutral","sentiment_score":0.010876696556806564},{"text":"I can see that.","start":1530.33,"end":1531.29,"sentiment":"neutral","sentiment_score":0.004024946596473455},{"text":"Okay.","start":1531.29,"end":1531.79,"sentiment":"neutral","sentiment_score":0.014381060376763344},{"text":"So when you click on the triple POE username and password.","start":1531.85,"end":1538.055,"sentiment":"neutral","sentiment_score":0.0022218595682220025}],"sentiment":"neutral","sentiment_score":-0.004172052825904555,"num_words":18,"start":1524.33,"end":1538.055},{"sentences":[{"text":"Okay.","start":1538.055,"end":1538.295,"sentiment":"neutral","sentiment_score":-0.010451704263687134},{"text":"So you haven't got the username in in there in the triple POE?","start":1538.295,"end":1541.435,"sentiment":"neutral","sentiment_score":-0.05336186834252798},{"text":"It's empty.","start":1542.4551,"end":1543.1951,"sentiment":"neutral","sentiment_score":-0.14115535095334053},{"text":"Hold on.","start":1546.135,"end":1546.535,"sentiment":"neutral","sentiment_score":-0.03870825283229351},{"text":"Let me just let me just check text to you the username.","start":1546.535,"end":1550.235,"sentiment":"neutral","sentiment_score":-0.03077828014890353}],"sentiment":"neutral","sentiment_score":-0.04777408540248871,"num_words":30,"start":1538.055,"end":1550.235},{"sentences":[{"text":"So what is it?","start":1553.06,"end":1553.86,"sentiment":"neutral","sentiment_score":-0.014040673617273569},{"text":"One three one zero four eight zero.","start":1553.86,"end":1556.28,"sentiment":"neutral","sentiment_score":-0.021946128457784653},{"text":"Okay.","start":1569.835,"end":1570.335,"sentiment":"neutral","sentiment_score":0.011594034731388092},{"text":"So here's the password.","start":1574.635,"end":1575.855,"sentiment":"neutral","sentiment_score":0.035522510297596455},{"text":"You can probably just copy paste.","start":1576.955,"end":1578.8151,"sentiment":"neutral","sentiment_score":0.034024652714530625}],"sentiment":"neutral","sentiment_score":0.006729381751607765,"num_words":22,"start":1553.06,"end":1578.8151},{"sentences":[{"text":"And the password I'll this is the username I've just sent you now.","start":1585.05,"end":1588.99,"sentiment":"neutral","sentiment_score":0.04760356247425079},{"text":"I'll just send you the password.","start":1589.6901,"end":1591.15,"sentiment":"neutral","sentiment_score":0.04571819367508093},{"text":"And here's your password.","start":1609.785,"end":1611.005,"sentiment":"neutral","sentiment_score":0.025325235910713673},{"text":"So once you put that in, just go next if that's what it says.","start":1613.145,"end":1618.5,"sentiment":"neutral","sentiment_score":-0.04951481241732836},{"text":"Oh, you can't.","start":1632.335,"end":1632.975,"sentiment":"neutral","sentiment_score":-0.14451546967029572}],"sentiment":"neutral","sentiment_score":-0.0033074341248720885,"num_words":40,"start":1585.05,"end":1632.975},{"sentences":[{"text":"I don't know.","start":1632.975,"end":1633.7949,"sentiment":"neutral","sentiment_score":-0.15144742031892142},{"text":"Yeah.","start":1634.975,"end":1635.215,"sentiment":"neutral","sentiment_score":-0.06696552038192749},{"text":"But that that's the username and password.","start":1635.215,"end":1637.215,"sentiment":"neutral","sentiment_score":-0.06649296092135566},{"text":"So the first one is the username, and the second one is your pass rate.","start":1637.215,"end":1643.85,"sentiment":"neutral","sentiment_score":-0.0284195722391208},{"text":"What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen?","start":1644.63,"end":1652.01,"sentiment":"neutral","sentiment_score":-0.27594802776972455}],"sentiment":"neutral","sentiment_score":-0.15336086541572783,"num_words":47,"start":1632.975,"end":1652.01},{"sentences":[{"text":"For what?","start":1731.97,"end":1732.63,"sentiment":"neutral","sentiment_score":-0.10931595787405968},{"text":"Yeah.","start":1736.85,"end":1737.01,"sentiment":"neutral","sentiment_score":-0.10652929544448853},{"text":"I think so.","start":1737.01,"end":1737.73,"sentiment":"neutral","sentiment_score":-0.14445333182811737},{"text":"It doesn't allow you to do both.","start":1737.73,"end":1739.6699,"sentiment":"neutral","sentiment_score":-0.27924588535513195},{"text":"That's why I always ask customers to have a laptop.","start":1739.73,"end":1743.0299,"sentiment":"neutral","sentiment_score":-0.1829993784427643}],"sentiment":"neutral","sentiment_score":-0.1975320081995881,"num_words":23,"start":1731.97,"end":1743.0299}]}}]},{"alternatives":[{"transcript":"Hi. Good evening. I'm trying to connect my new router to my to my existing line. Richard Kasulo. I received it yesterday, but I was having trouble connecting yesterday. And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me. Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going. Linum. Yeah. Linum Network. Yep. Nokia. It just says Linux networks. One. Yeah. I'm done. Which what you guys provided? Yep. W a n. Hang on one sec. Yeah. It's inside. Yep. 3 hundred seventy. That's one. Yep. I paid my connection fee too, by the way, the $300.03 30. Oh, okay. Yeah. Yeah. Yeah. I just thought that might have something to do with it if it's Okay. Yes, mate. Please. Hi. Why? It's so good to talk to Anazi. Kimmy Hartz two one six six. Is that the one? Here. Yes. Oh, really? Where are you at? Oh, really? I was there. How do I make it active? Yeah. Into the black box, the Linum. WhatsApp? Yeah. I should do. Okay. Sounds good. Yes, mate. Richard. What's up? What's up? Yeah. Two zero six? Yeah. Yeah. Yeah. I'm on there. I'm on there. I'm on I'm on I'm in here now. One second. Let me get a pen. Yeah. Give me your number again. The number that you want. Zero four zero three. Yeah. 144. Hang on. Let me add that. I'll call it Airtel. I'll send it now. Let me save it. Hang on one sec. Cancel contact right now. Save this contact on your phone. I will sync you WhatsApp later. Okay. Yeah. Tell me. K. Sorry, mate. I'm gonna go to my Do I have to press the the WPS button? Yeah. It's just green lights on there. It's definitely in the black box. It's got a Wi Fi six router. Do you want this? Yep. Tender. Yep. Sure. So I'm sending you photos now. I just sent it through. It's probably working because I'm on my WiFi now. I don't got no It's telling me now to sign in to the network Wi Fi. Yeah. That's why I'm thinking. Why is it Did it come through? WhatsApp? Hold on. I've got 26 here through Airtel. I sent it through WhatsApp. The router is flashing green. The little black box, the linen one. They're all green. Yeah. Take it in and out. Cool. Plugged out. One, two, three, four, five. Plugged in again. I've got one light source only. That very last one. Yeah. Three lights at the moment. It's flashing. So I'm just sending you another photo. So three lights are steady now, but the last light isn't on. Second last one? Yep. The spa looking one. The spark looking one. The one that's got the laptop computer icon on it. Yeah. Yeah. It's flashing. It's like it's like it's like a intermediate. Yeah. And then the last one has gotten landed. Yeah. Yep. Yep. Pulled it out. No. I don't see nothing reset. Nothing. Yep. It's in. Three lights on again. The router just flashing green itself tender, the tender router. Because when I read the manual, it said it should be steady green. Yeah. Just on Wi Fi on my phone. Yeah. That's about it. It's opening up the Wi Fi. So I need it as required. Hang on. My system's on real slow now. Maybe that's what okay. It's doing its thing. It's thinking. Yeah. Of course, ma'am. So I'm I'm gonna sign in now. I'm signing to Tinder. So the the username, what do I put in? Yeah. Yeah. Oh, so that's that's the PIN number, the username? Okay. It says sign in to Tenda. Yeah. Tenda underscore. Okay. What's the reset button? I don't even know if there's a reset button. It doesn't say reset here. Yeah. Is that a reset button, is it? Oh, you're joking. Oh, mate. I think it's we were trying to figure out yesterday. Might have been me. Oh, fuck. Okay. Yep. Into where? I've got something that says, p p p o e, username. Yeah. Yep. Sure. Yep. Yep. L. Capital l. Yep. Yep. Sorry. What was that? Hyacinth. Minus one. Yeah. Yeah. Yeah. Android, Samsung. Yeah. I got it. Yep. Yep. Yep. Oh, yep. Yep. Yeah. Okay. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. O. S. Yep. Lino Networks dot a u. Yep. Hang on one sec. AForApple. Yep. Capital. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Small day. Yep. It just says next. Yep. Welcome to use Tender router. Start. Is it it says welcome to use Tender router, and then it's got a start button. Start. So so hang on a sec. It's taking me back to the the PPPoE Internet settings again. No. Of this one where I am now? Hang on one sec. I'm sorry, man. I just lost my page now. I'm just gonna get to you now. Where is that? The screenshot is it. Sending it now. It should be coming. It's on. My Vodata on. Your text. Because I'm on the Wi Fi and on the data at the same time. It's not it's not coming through. So I gotta I gotta turn off the Wi Fi. Is that alright? No. I've got nothing, mate. I've just moved into this place. I've I've got no laptop. I use it at work, and I left it at work. Sorry, man. I thought I'm a bigger pain, what do you say? Fuck. Yeah. They got there. You got it? Yeah. Because it when I hit start, it went back yep. Because when when you told me to hit the start, it went back to that page, but everything disappeared. And it went back to what I've tried to write previously. Yep. Yeah. I can't copy and paste this one. It's it's like a link. Yep. Yeah. I'll go you straight away. Okay. I'm gonna try on that again when I log in. Stupid question. Do I need to turn off my mobile data for to go in the Wi Fi? Yeah. Six one. Alright, man. I'm trying to get back onto that sign on page. It's just not letting me there. I can't get back onto that sign on page again. KLN. Enter user password. Yeah. Incorrect password. Fuck. No. No. Are you there, man? 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Good evening. I'm trying to connect my new router to my to my existing line. Richard Kasulo. I received it yesterday, but I was having trouble connecting yesterday.\n\nAnd I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me. Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going. Linum. Yeah. Linum Network.\n\nYep. Nokia. It just says Linux networks. One. Yeah.\n\nI'm done. Which what you guys provided? Yep. W a n. Hang on one sec.\n\nYeah. It's inside. Yep. 3 hundred seventy. That's one.\n\nYep. I paid my connection fee too, by the way, the $300.03 30. Oh, okay. Yeah. Yeah.\n\nYeah. I just thought that might have something to do with it if it's Okay. Yes, mate. Please. Hi.\n\nWhy? It's so good to talk to Anazi. Kimmy Hartz two one six six. Is that the one? Here.\n\nYes. Oh, really? Where are you at? Oh, really? I was there.\n\nHow do I make it active? Yeah. Into the black box, the Linum. WhatsApp? Yeah.\n\nI should do. Okay. Sounds good. Yes, mate. Richard.\n\nWhat's up? What's up? Yeah. Two zero six? Yeah.\n\nYeah. Yeah. I'm on there. I'm on there. I'm on I'm on I'm in here now.\n\nOne second. Let me get a pen. Yeah. Give me your number again. The number that you want.\n\nZero four zero three. Yeah. 144. Hang on. Let me add that.\n\nI'll call it Airtel. I'll send it now. Let me save it. Hang on one sec. Cancel contact right now.\n\nSave this contact on your phone. I will sync you WhatsApp later. Okay. Yeah. Tell me.\n\nK. Sorry, mate. I'm gonna go to my Do I have to press the the WPS button? Yeah. It's just green lights on there.\n\nIt's definitely in the black box. It's got a Wi Fi six router. Do you want this? Yep. Tender.\n\nYep. Sure. So I'm sending you photos now. I just sent it through. It's probably working because I'm on my WiFi now.\n\nI don't got no It's telling me now to sign in to the network Wi Fi. Yeah. That's why I'm thinking. Why is it Did it come through? WhatsApp?\n\nHold on. I've got 26 here through Airtel. I sent it through WhatsApp. The router is flashing green. The little black box, the linen one.\n\nThey're all green. Yeah. Take it in and out. Cool. Plugged out.\n\nOne, two, three, four, five. Plugged in again. I've got one light source only. That very last one. Yeah.\n\nThree lights at the moment. It's flashing. So I'm just sending you another photo. So three lights are steady now, but the last light isn't on. Second last one?\n\nYep. The spa looking one. The spark looking one. The one that's got the laptop computer icon on it. Yeah.\n\nYeah. It's flashing. It's like it's like it's like a intermediate. Yeah. And then the last one has gotten landed.\n\nYeah. Yep. Yep. Pulled it out. No.\n\nI don't see nothing reset. Nothing. Yep. It's in. Three lights on again.\n\nThe router just flashing green itself tender, the tender router. Because when I read the manual, it said it should be steady green. Yeah. Just on Wi Fi on my phone. Yeah.\n\nThat's about it. It's opening up the Wi Fi. So I need it as required. Hang on. My system's on real slow now.\n\nMaybe that's what okay. It's doing its thing. It's thinking. Yeah. Of course, ma'am.\n\nSo I'm I'm gonna sign in now. I'm signing to Tinder. So the the username, what do I put in? Yeah. Yeah.\n\nOh, so that's that's the PIN number, the username? Okay. It says sign in to Tenda. Yeah. Tenda underscore.\n\nOkay. What's the reset button? I don't even know if there's a reset button. It doesn't say reset here. Yeah.\n\nIs that a reset button, is it? Oh, you're joking. Oh, mate. I think it's we were trying to figure out yesterday. Might have been me.\n\nOh, fuck. Okay. Yep. Into where? I've got something that says, p p p o e, username.\n\nYeah. Yep. Sure. Yep. Yep.\n\nL. Capital l. Yep. Yep. Sorry.\n\nWhat was that? Hyacinth. Minus one. Yeah. Yeah.\n\nYeah. Android, Samsung. Yeah. I got it. Yep.\n\nYep. Yep. Oh, yep. Yep. Yeah.\n\nOkay. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. O. S. Yep.\n\nLino Networks dot a u. Yep. Hang on one sec. AForApple. Yep.\n\nCapital. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Small day. Yep. It just says next. Yep.\n\nWelcome to use Tender router. Start. Is it it says welcome to use Tender router, and then it's got a start button. Start. So so hang on a sec.\n\nIt's taking me back to the the PPPoE Internet settings again. No. Of this one where I am now? Hang on one sec. I'm sorry, man.\n\nI just lost my page now. I'm just gonna get to you now. Where is that? The screenshot is it. Sending it now.\n\nIt should be coming. It's on. My Vodata on. Your text. Because I'm on the Wi Fi and on the data at the same time.\n\nIt's not it's not coming through. So I gotta I gotta turn off the Wi Fi. Is that alright? No. I've got nothing, mate.\n\nI've just moved into this place. I've I've got no laptop. I use it at work, and I left it at work. Sorry, man. I thought I'm a bigger pain, what do you say?\n\nFuck. Yeah. They got there. You got it? Yeah.\n\nBecause it when I hit start, it went back yep. Because when when you told me to hit the start, it went back to that page, but everything disappeared. And it went back to what I've tried to write previously. Yep. Yeah.\n\nI can't copy and paste this one. It's it's like a link. Yep. Yeah. I'll go you straight away.\n\nOkay. I'm gonna try on that again when I log in. Stupid question. Do I need to turn off my mobile data for to go in the Wi Fi? Yeah.\n\nSix one. Alright, man. I'm trying to get back onto that sign on page. It's just not letting me there. I can't get back onto that sign on page again.\n\nKLN. Enter user password. Yeah. Incorrect password. Fuck.\n\nNo. No. Are you there, man? Hello?","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2767333388328552},{"text":"Good evening.","start":3.52,"end":4.08,"sentiment":"positive","sentiment_score":0.43798378109931946},{"text":"I'm trying to connect my new router to my to my existing line.","start":4.08,"end":8.74,"sentiment":"neutral","sentiment_score":0.22336703424270338},{"text":"Richard Kasulo.","start":12.08,"end":13.38,"sentiment":"neutral","sentiment_score":0.025529762730002403},{"text":"I received it yesterday, but I was having trouble connecting yesterday.","start":20.755,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.17278916321017526}],"sentiment":"neutral","sentiment_score":0.07609831297705913,"num_words":29,"start":3.1999998,"end":23.974998},{"sentences":[{"text":"And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me.","start":24.355,"end":29.81,"sentiment":"neutral","sentiment_score":-0.22533013363336696},{"text":"Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going.","start":29.81,"end":34.629997,"sentiment":"neutral","sentiment_score":-0.1742803201907211},{"text":"Linum.","start":39.755,"end":39.835,"sentiment":"neutral","sentiment_score":0.03805326297879219},{"text":"Yeah.","start":39.835,"end":39.915,"sentiment":"neutral","sentiment_score":0.07220147550106049},{"text":"Linum Network.","start":39.915,"end":41.295002,"sentiment":"neutral","sentiment_score":0.046516019850969315}],"sentiment":"neutral","sentiment_score":-0.18565358550233,"num_words":51,"start":24.355,"end":41.295002},{"sentences":[{"text":"Yep.","start":46.795002,"end":47.295002,"sentiment":"neutral","sentiment_score":0.023914163932204247},{"text":"Nokia.","start":57.32,"end":57.82,"sentiment":"neutral","sentiment_score":-0.011604252271354198},{"text":"It just says Linux 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paid my connection fee too, by the way, the $300.03 30.","start":123.85,"end":127.71,"sentiment":"neutral","sentiment_score":0.01702905143611133},{"text":"Oh, okay.","start":132.235,"end":132.63501,"sentiment":"neutral","sentiment_score":-0.08412593975663185},{"text":"Yeah.","start":132.63501,"end":133.13501,"sentiment":"neutral","sentiment_score":-0.08867067843675613},{"text":"Yeah.","start":134.71501,"end":134.875,"sentiment":"neutral","sentiment_score":-0.10479902476072311}],"sentiment":"neutral","sentiment_score":-0.007243827807114404,"num_words":17,"start":118.25,"end":134.875},{"sentences":[{"text":"Yeah.","start":134.875,"end":135.035,"sentiment":"neutral","sentiment_score":-0.15559005737304688},{"text":"I just thought that might have something to do with it if it's Okay.","start":135.035,"end":143.25,"sentiment":"neutral","sentiment_score":-0.3032526262104511},{"text":"Yes, mate.","start":150.34999,"end":151.15,"sentiment":"neutral","sentiment_score":0.1430055797100067},{"text":"Please.","start":151.15,"end":151.65,"sentiment":"neutral","sentiment_score":0.1799635887145996},{"text":"Hi.","start":152.91,"end":153.15,"sentiment":"neutral","sentiment_score":0.21227529644966123}],"sentiment":"neutral","sentiment_score":-0.19594088314395203,"num_words":19,"start":134.875,"end":153.15},{"sentences":[{"text":"Why?","start":153.15,"end":153.39,"sentiment":"neutral","sentiment_score":0.2591997981071472},{"text":"It's so good to talk to Anazi.","start":153.39,"end":154.93,"sentiment":"positive","sentiment_score":0.7611990911620004},{"text":"Kimmy Hartz two one six six.","start":172.6,"end":174.04001,"sentiment":"neutral","sentiment_score":-0.0000260260421782732},{"text":"Is that the one?","start":174.04001,"end":174.94,"sentiment":"neutral","sentiment_score":-9.23022162169218e-6},{"text":"Here.","start":180.6,"end":181.1,"sentiment":"neutral","sentiment_score":0.019051916897296906}],"sentiment":"neutral","sentiment_score":0.29507643557888896,"num_words":19,"start":153.15,"end":181.1},{"sentences":[{"text":"Yes.","start":183.185,"end":183.685,"sentiment":"neutral","sentiment_score":0.018656259402632713},{"text":"Oh, really?","start":188.625,"end":189.105,"sentiment":"neutral","sentiment_score":-0.028212093748152256},{"text":"Where are you at?","start":189.105,"end":190.16501,"sentiment":"neutral","sentiment_score":-0.029514926485717297},{"text":"Oh, really?","start":191.425,"end":192.16501,"sentiment":"neutral","sentiment_score":-0.022339651361107826},{"text":"I was there.","start":192.225,"end":193.125,"sentiment":"neutral","sentiment_score":-0.020144967672725517}],"sentiment":"neutral","sentiment_score":-0.02174515331474443,"num_words":12,"start":183.185,"end":193.125},{"sentences":[{"text":"How do I make it active?","start":198.36,"end":199.9,"sentiment":"neutral","sentiment_score":-0.06930612896879514},{"text":"Yeah.","start":203.72,"end":204.12,"sentiment":"neutral","sentiment_score":-0.014135682955384254},{"text":"Into the black box, the Linum.","start":204.12,"end":205.74,"sentiment":"neutral","sentiment_score":-0.0006083736661821604},{"text":"WhatsApp?","start":209.665,"end":210.165,"sentiment":"neutral","sentiment_score":0.002575790509581566},{"text":"Yeah.","start":211.265,"end":211.58499,"sentiment":"neutral","sentiment_score":0.03732030838727951}],"sentiment":"neutral","sentiment_score":-0.026248439991225798,"num_words":15,"start":198.36,"end":211.58499},{"sentences":[{"text":"I should do.","start":211.58499,"end":212.485,"sentiment":"neutral","sentiment_score":0.0581975889702638},{"text":"Okay.","start":224.26,"end":224.76,"sentiment":"neutral","sentiment_score":0.1110501065850258},{"text":"Sounds good.","start":225.54,"end":226.28,"sentiment":"neutral","sentiment_score":0.16213160008192062},{"text":"Yes, mate.","start":229.78,"end":230.58,"sentiment":"neutral","sentiment_score":0.0026729442179203033},{"text":"Richard.","start":230.58,"end":231.08,"sentiment":"neutral","sentiment_score":-0.015987999737262726}],"sentiment":"neutral","sentiment_score":0.0665848847064707,"num_words":9,"start":211.58499,"end":231.08},{"sentences":[{"text":"What's up?","start":234.66,"end":235.4,"sentiment":"neutral","sentiment_score":-0.0734882615506649},{"text":"What's up?","start":235.7,"end":238.74,"sentiment":"neutral","sentiment_score":-0.04473375901579857},{"text":"Yeah.","start":238.74,"end":239.24,"sentiment":"neutral","sentiment_score":-0.034975066781044006},{"text":"Two zero six?","start":244.465,"end":245.605,"sentiment":"neutral","sentiment_score":-0.029835365091760952},{"text":"Yeah.","start":247.265,"end":247.765,"sentiment":"neutral","sentiment_score":-0.03597182407975197}],"sentiment":"neutral","sentiment_score":-0.044099669696556196,"num_words":9,"start":234.66,"end":247.765},{"sentences":[{"text":"Yeah.","start":251.105,"end":251.425,"sentiment":"neutral","sentiment_score":-0.06305400282144547},{"text":"Yeah.","start":251.425,"end":251.505,"sentiment":"neutral","sentiment_score":-0.04783117398619652},{"text":"I'm on there.","start":251.505,"end":252.305,"sentiment":"neutral","sentiment_score":-0.04289992277820905},{"text":"I'm on there.","start":252.305,"end":252.785,"sentiment":"neutral","sentiment_score":-0.03906651710470518},{"text":"I'm on I'm on I'm in here 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three.","start":287.95,"end":289.49002,"sentiment":"neutral","sentiment_score":0.0018874466768465936},{"text":"Yeah.","start":292.27002,"end":292.77002,"sentiment":"neutral","sentiment_score":0.01238938607275486},{"text":"144.","start":295.665,"end":296.725,"sentiment":"neutral","sentiment_score":0.011453419923782349},{"text":"Hang on.","start":298.225,"end":298.625,"sentiment":"neutral","sentiment_score":0.02551235258579254},{"text":"Let me add that.","start":298.625,"end":299.605,"sentiment":"neutral","sentiment_score":0.05619301274418831}],"sentiment":"neutral","sentiment_score":0.025599112404355157,"num_words":12,"start":287.95,"end":299.605},{"sentences":[{"text":"I'll call it Airtel.","start":300.865,"end":302.245,"sentiment":"neutral","sentiment_score":0.07801945134997368},{"text":"I'll send it now.","start":305.505,"end":306.565,"sentiment":"neutral","sentiment_score":0.09793481975793839},{"text":"Let me save 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through?","start":452.03998,"end":464.60498,"sentiment":"neutral","sentiment_score":-0.09585577249526978},{"text":"WhatsApp?","start":464.60498,"end":465.10498,"sentiment":"neutral","sentiment_score":-0.02899042516946793}],"sentiment":"neutral","sentiment_score":-0.14442491659830356,"num_words":29,"start":431.3,"end":465.10498},{"sentences":[{"text":"Hold on.","start":465.485,"end":466.305,"sentiment":"neutral","sentiment_score":-0.016089421696960926},{"text":"I've got 26 here through Airtel.","start":467.72498,"end":470.54498,"sentiment":"neutral","sentiment_score":0.00468228788425525},{"text":"I sent it through WhatsApp.","start":475.56497,"end":476.78497,"sentiment":"neutral","sentiment_score":0.040181024372577666},{"text":"The router is flashing green.","start":491.20502,"end":494.42502,"sentiment":"neutral","sentiment_score":0.023068074882030488},{"text":"The little black box, the linen one.","start":503.65002,"end":505.91,"sentiment":"neutral","sentiment_score":0.015781435583318983}],"sentiment":"neutral","sentiment_score":0.01690521717071533,"num_words":25,"start":465.485,"end":505.91},{"sentences":[{"text":"They're all green.","start":507.65002,"end":508.55002,"sentiment":"neutral","sentiment_score":0.05834062894185384},{"text":"Yeah.","start":520.765,"end":521.265,"sentiment":"neutral","sentiment_score":0.03554116189479828},{"text":"Take it in and out.","start":521.325,"end":522.545,"sentiment":"neutral","sentiment_score":0.0454288087785244},{"text":"Cool.","start":526.205,"end":526.705,"sentiment":"neutral","sentiment_score":0.22546525299549103},{"text":"Plugged out.","start":527.725,"end":528.625,"sentiment":"neutral","sentiment_score":0.16117256879806519}],"sentiment":"neutral","sentiment_score":0.08212645693371694,"num_words":12,"start":507.65002,"end":528.625},{"sentences":[{"text":"One, two, three, four, 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should be coming.","start":1436.565,"end":1437.465,"sentiment":"neutral","sentiment_score":0.023145005106925964},{"text":"It's on.","start":1443.55,"end":1444.37,"sentiment":"neutral","sentiment_score":-0.005150580545887351},{"text":"My Vodata on.","start":1446.1901,"end":1447.49,"sentiment":"neutral","sentiment_score":-0.0032486063428223133},{"text":"Your text.","start":1459.555,"end":1460.4551,"sentiment":"neutral","sentiment_score":-0.009928080020472407},{"text":"Because I'm on the Wi Fi and on the data at the same time.","start":1475.36,"end":1477.92,"sentiment":"neutral","sentiment_score":-0.034013318962284496}],"sentiment":"neutral","sentiment_score":-0.016940383408218622,"num_words":25,"start":1436.565,"end":1477.92},{"sentences":[{"text":"It's not it's not coming through.","start":1477.92,"end":1479.52,"sentiment":"neutral","sentiment_score":-0.1670884651442369},{"text":"So I gotta I gotta turn off the Wi Fi.","start":1479.52,"end":1483.22,"sentiment":"neutral","sentiment_score":-0.17761511206626893},{"text":"Is that alright?","start":1483.28,"end":1484.1,"sentiment":"neutral","sentiment_score":-0.08259831368923187},{"text":"No.","start":1498.415,"end":1498.575,"sentiment":"negative","sentiment_score":-0.477527379989624},{"text":"I've got nothing, mate.","start":1498.575,"end":1499.79,"sentiment":"negative","sentiment_score":-0.5727345794439316}],"sentiment":"neutral","sentiment_score":-0.24145593959838152,"num_words":24,"start":1477.92,"end":1499.79},{"sentences":[{"text":"I've just moved into this place.","start":1499.87,"end":1501.31,"sentiment":"negative","sentiment_score":-0.49135292569796246},{"text":"I've I've got no laptop.","start":1501.31,"end":1502.3501,"sentiment":"negative","sentiment_score":-0.4827262043952942},{"text":"I use it at work, and I left it at work.","start":1502.3501,"end":1504.37,"sentiment":"neutral","sentiment_score":-0.28457634150981903},{"text":"Sorry, man.","start":1512.1901,"end":1512.67,"sentiment":"negative","sentiment_score":-0.4334403872489929},{"text":"I thought I'm a bigger pain, what do you say?","start":1512.67,"end":1514.93,"sentiment":"negative","sentiment_score":-0.5998245209455491}],"sentiment":"negative","sentiment_score":-0.45168277402134505,"num_words":34,"start":1499.87,"end":1514.93},{"sentences":[{"text":"Fuck.","start":1523.225,"end":1523.725,"sentiment":"negative","sentiment_score":-0.5894405841827393},{"text":"Yeah.","start":1527.385,"end":1527.625,"sentiment":"neutral","sentiment_score":-0.09219138324260712},{"text":"They got there.","start":1527.625,"end":1528.605,"sentiment":"neutral","sentiment_score":-0.07632381717363994},{"text":"You got it?","start":1528.745,"end":1529.6449,"sentiment":"neutral","sentiment_score":-0.012901746978362402},{"text":"Yeah.","start":1544.4751,"end":1544.635,"sentiment":"neutral","sentiment_score":-0.037043627351522446}],"sentiment":"neutral","sentiment_score":-0.10959469858143064,"num_words":9,"start":1523.225,"end":1544.635},{"sentences":[{"text":"Because it when I hit start, it went back yep.","start":1544.635,"end":1552.015,"sentiment":"neutral","sentiment_score":-0.037053390964865686},{"text":"Because when when you told me to hit the start, it went back to that page, but everything disappeared.","start":1555.69,"end":1560.35,"sentiment":"neutral","sentiment_score":-0.15178723790143667},{"text":"And it went back to what I've tried to write previously.","start":1561.7699,"end":1564.35,"sentiment":"neutral","sentiment_score":-0.19701717793941498},{"text":"Yep.","start":1571.025,"end":1571.525,"sentiment":"neutral","sentiment_score":0.029996249824762344},{"text":"Yeah.","start":1612.21,"end":1612.71,"sentiment":"neutral","sentiment_score":0.004863575100898743}],"sentiment":"neutral","sentiment_score":-0.12825763243294896,"num_words":42,"start":1544.635,"end":1612.71},{"sentences":[{"text":"I can't copy and paste this one.","start":1626.9049,"end":1628.345,"sentiment":"neutral","sentiment_score":-0.2150191558258874},{"text":"It's it's like a link.","start":1628.345,"end":1629.725,"sentiment":"neutral","sentiment_score":-0.1704483449459076},{"text":"Yep.","start":1639.9,"end":1640.4,"sentiment":"neutral","sentiment_score":-0.02775302156805992},{"text":"Yeah.","start":1652.125,"end":1652.4451,"sentiment":"neutral","sentiment_score":-0.09486831724643709},{"text":"I'll go you straight away.","start":1652.4451,"end":1653.8251,"sentiment":"neutral","sentiment_score":-0.08776416778564453}],"sentiment":"neutral","sentiment_score":-0.15362199964491943,"num_words":19,"start":1626.9049,"end":1653.8251},{"sentences":[{"text":"Okay.","start":1693.51,"end":1694.01,"sentiment":"neutral","sentiment_score":-0.0879019945859909},{"text":"I'm gonna try on that again when I log in.","start":1709.0751,"end":1711.335,"sentiment":"neutral","sentiment_score":-0.13224729597568513},{"text":"Stupid question.","start":1727.8501,"end":1728.65,"sentiment":"negative","sentiment_score":-0.36940427124500275},{"text":"Do I need to turn off my mobile data for to go in the Wi Fi?","start":1728.65,"end":1734.67,"sentiment":"neutral","sentiment_score":-0.1613937569782138},{"text":"Yeah.","start":1743.985,"end":1744.485,"sentiment":"neutral","sentiment_score":-0.07198044657707214}],"sentiment":"neutral","sentiment_score":-0.16011546850204467,"num_words":30,"start":1693.51,"end":1744.485},{"sentences":[{"text":"Six one.","start":1767.715,"end":1768.535,"sentiment":"neutral","sentiment_score":-0.08239521458745003},{"text":"Alright, man.","start":1879.385,"end":1879.865,"sentiment":"neutral","sentiment_score":-0.16034682840108871},{"text":"I'm trying to get back onto that sign on page.","start":1879.865,"end":1881.785,"sentiment":"neutral","sentiment_score":-0.28719121813774107},{"text":"It's just not letting me there.","start":1881.785,"end":1888.5599,"sentiment":"negative","sentiment_score":-0.5202141056458155},{"text":"I can't get back onto that sign on page again.","start":1948.9299,"end":1951.4299,"sentiment":"negative","sentiment_score":-0.3602119520306587}],"sentiment":"negative","sentiment_score":-0.3360266807178656,"num_words":30,"start":1767.715,"end":1951.4299},{"sentences":[{"text":"KLN.","start":2035.83,"end":2037.53,"sentiment":"neutral","sentiment_score":-0.09205611050128935},{"text":"Enter user password.","start":2161.515,"end":2163.135,"sentiment":"neutral","sentiment_score":-0.04948046803474426},{"text":"Yeah.","start":2163.1948,"end":2163.6948,"sentiment":"neutral","sentiment_score":-0.12591975927352905},{"text":"Incorrect password.","start":2209.225,"end":2210.365,"sentiment":"negative","sentiment_score":-0.5121511369943619},{"text":"Fuck.","start":2210.905,"end":2211.3052,"sentiment":"negative","sentiment_score":-0.7400674819946289}],"sentiment":"neutral","sentiment_score":-0.2663483787328005,"num_words":8,"start":2035.83,"end":2211.3052},{"sentences":[{"text":"No.","start":2211.3052,"end":2211.8052,"sentiment":"negative","sentiment_score":-0.5892906188964844},{"text":"No.","start":2218.425,"end":2218.89,"sentiment":"negative","sentiment_score":-0.5957988500595093},{"text":"Are you there, man?","start":2234.205,"end":2236.0652,"sentiment":"negative","sentiment_score":-0.46630799025297165},{"text":"Hello?","start":2410.5798,"end":2411.0798,"sentiment":"neutral","sentiment_score":-0.084996297955513}],"sentiment":"negative","sentiment_score":-0.44790253256048473,"num_words":7,"start":2211.3052,"end":2411.0798}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hi. Good evening. I'm trying to connect my new router to my to my existing line.\n\nChannel 0: Okay. Can I have your name, please?\n\nChannel 1: Richard Kasulo.\n\nChannel 0: Richard. One second. You well, you just received the router or something?\n\nChannel 1: I received it yesterday, but I was having trouble connecting yesterday. And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me. Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going.\n\nChannel 0: Okay. So you're on Linham Network if I'm not wrong.\n\nChannel 1: Linum. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Linum\n\nChannel 0: Yeah. Linham\n\nChannel 1: Network.\n\nChannel 0: Network. So inside your apartment, you should have a little butt box and a white box?\n\nChannel 1: Yep.\n\nChannel 0: Okay. The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane\n\nChannel 1: Nokia.\n\nChannel 0: or something like that?\n\nChannel 1: It just says Linux networks.\n\nChannel 0: Okay. Now underneath the the little black box, it's is it it has one or four Ethernet ports?\n\nChannel 1: One.\n\nChannel 0: Okay. So you need to plug an Ethernet cable into that.\n\nChannel 1: Yeah. I'm done. Which what you guys provided? Yep.\n\nChannel 0: Yep. And the other end, you plug it into the WAN port of the router.\n\nChannel 1: W a n. Hang on one sec.\n\nChannel 0: Yeah. That's\n\nChannel 1: Yeah. It's inside. Yep.\n\nChannel 0: Okay. Just let me pull out Linham Networks. One second. So what's the actual address there where you are? It's hang on.\n\nI've got it here.\n\nChannel 1: 3\n\nChannel 0: It's Unit\n\nChannel 1: hundred seventy.\n\nChannel 0: 30733 Ascot Street. Right?\n\nChannel 1: That's one. Yep.\n\nChannel 0: Okay. So 307.\n\nChannel 1: I paid my connection fee too, by the way, the $300.03 30.\n\nChannel 0: Alright. Look. I don't know about that. This is tech support.\n\nChannel 1: Oh, okay.\n\nChannel 0: We\n\nChannel 1: Yeah.\n\nChannel 0: yeah. We don't have\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: I just thought that might have something to do with it if it's\n\nChannel 0: no. No. No. It's got nothing to do with it. That's accounts.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So Escot is a s c o t. Yeah?\n\nChannel 1: Yes, mate. Please. Hi. Why? It's so good to talk to Anazi.\n\nChannel 0: Yeah, mate. Good day. Yeah. I I hear I hear what you're saying. Okay.\n\nWhy isn't this bloody coming up? 33 Ascot.\n\nChannel 1: Kimmy Hartz two one six six. Is that the one?\n\nChannel 0: Oh, here it is. It's 3 what is it? 3 yeah. I've got it. Okay.\n\nGot it. Got it. Got it.\n\nChannel 1: Here.\n\nChannel 0: And you're in New South Wales?\n\nChannel 1: Yes.\n\nChannel 0: Oh, well, I won't hold that against you, man.\n\nChannel 1: Oh, really? Where are you at? Oh, really? I\n\nChannel 0: Melbourne.\n\nChannel 1: was\n\nChannel 0: Okay.\n\nChannel 1: there.\n\nChannel 0: So your service is inactive at the moment.\n\nChannel 1: How do I make it active?\n\nChannel 0: So so you've plugged in everything the way I said?\n\nChannel 1: Yeah. Into the black box, the Linum.\n\nChannel 0: Yes. Now do do you have WhatsApp?\n\nChannel 1: WhatsApp?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I should do.\n\nChannel 0: Okay. One second. I'm just gonna transfer this call. Well, not the call. I'll just transfer to WhatsApp.\n\nHang on. So that way, you can send me photos to see how it set up. Paste.\n\nChannel 1: Okay. Sounds good.\n\nChannel 0: No. 404206744 is your name. Yeah?\n\nChannel 1: Yes, mate. Richard.\n\nChannel 0: It's not it's not coming up on the WhatsApp.\n\nChannel 1: What's up? What's\n\nChannel 0: You know what WhatsApp is?\n\nChannel 1: up? Yeah.\n\nChannel 0: Yeah. It's not it's not so your your your number is 0404\n\nChannel 1: Two zero six?\n\nChannel 0: 744?\n\nChannel 1: Yeah.\n\nChannel 0: No. It's not coming\n\nChannel 1: Yeah. Yeah. I'm on there. I'm on there. I'm on I'm on I'm in here now.\n\nChannel 0: up. Alright. Can you send can you send up a a WhatsApp photo to this number, 0403?\n\nChannel 1: One second. Let me get a pen.\n\nChannel 0: Because normally once I type the number in, it should just come up. Excuse me. So you got 0404206744. Yeah?\n\nChannel 1: Yeah. Give me your number again. The number that you want.\n\nChannel 0: 0403\n\nChannel 1: Zero four zero three.\n\nChannel 0: 763\n\nChannel 1: Yeah.\n\nChannel 0: 744.\n\nChannel 1: 144. Hang on. Let me add that. I'll call it Airtel. I'll send it now.\n\nChannel 0: Yeah. Just send a photo of the router you have so I can have a look at it.\n\nChannel 1: Let me save it. Hang on one sec. Cancel contact right now. Save this contact on your phone. I will sync you WhatsApp later.\n\nOkay. Yeah. Tell me. K. Sorry, mate.\n\nI'm gonna go to my\n\nChannel 0: Okay. So we've got access accepted. So why isn't it? Assessing status inactive.\n\nChannel 1: Do I have to press the the\n\nChannel 0: What?\n\nChannel 1: WPS button?\n\nChannel 0: No. No. No. No. No.\n\nWe just want you to connect the Ethernet cable to the little black box. Is everything switched on on the little black box? Is that switched on?\n\nChannel 1: Yeah. It's just green lights on there. It's definitely in the black box.\n\nChannel 0: Okay. And then the other end is it's supposed to go the WA input. What's the name of the router you have? Has it got a name on it?\n\nChannel 1: It's got a Wi Fi six router. Do\n\nChannel 0: Is\n\nChannel 1: you want\n\nChannel 0: it\n\nChannel 1: this?\n\nChannel 0: a Tenda, t e n d a?\n\nChannel 1: Yep. Tender.\n\nChannel 0: Okay. Alright. So the WAN port is the one on the left hand side when you look at your ports closest to the power supply. Is it in that port?\n\nChannel 1: Yep. Sure. So I'm sending you photos now.\n\nChannel 0: Okay. So why am I not getting inactive session? I'm getting inactive session. Authorization log accepted. So the that's all accepted.\n\nChannel 1: I just sent it through. It's probably working because I'm on my WiFi now. I don't got no\n\nChannel 0: You've send it through.\n\nChannel 1: It's telling me now to sign in to the network Wi Fi.\n\nChannel 0: No. No. You don't have to do nothing.\n\nChannel 1: Yeah. That's why I'm thinking. Why is it Did it come through? WhatsApp?\n\nChannel 0: 404\n\nChannel 1: Hold on.\n\nChannel 0: 206.\n\nChannel 1: I've got 26 here through Airtel.\n\nChannel 0: Alright. So,\n\nChannel 1: I sent it through WhatsApp.\n\nChannel 0: you know, I've got it. I've got it. I've got it. So it's come through. So that's alright.\n\nWhat's the other photo?\n\nChannel 1: The router is flashing green.\n\nChannel 0: The on that little black box, is that middle light red or green?\n\nChannel 1: The little black box, the linen one.\n\nChannel 0: Yeah.\n\nChannel 1: They're all green.\n\nChannel 0: Okay. Can you do me a favor? See that little power supply in the little black box? There's a little black plug that plugs in and out? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: The one\n\nChannel 1: Take it\n\nChannel 0: that\n\nChannel 1: in\n\nChannel 0: gives\n\nChannel 1: and\n\nChannel 0: the power.\n\nChannel 1: out.\n\nChannel 0: Yeah. Can you just pull that out for five seconds and then put it back in?\n\nChannel 1: Cool. Plugged out. One, two, three, four, five.\n\nChannel 0: Shit. 10 out of 10 miles. That's good counting.\n\nChannel 1: Plugged in again. I've got one light source only.\n\nChannel 0: Yeah. It just went to the roll on\n\nChannel 1: That very last one.\n\nChannel 0: there. Yeah. It takes a little while to just everything to get come back on session.\n\nChannel 1: Yeah.\n\nChannel 0: Just let me know when that last one's on. Alright.\n\nChannel 1: Three lights at the moment. It's flashing.\n\nChannel 0: So why don't I not get your number here in WhatsApp? What's going on? The hell?\n\nChannel 1: So I'm just sending you another photo. So three lights are steady now, but the last light isn't on.\n\nChannel 0: One of the lights should be flashing, the last one.\n\nChannel 1: Second last one?\n\nChannel 0: And the yeah. The one it should be the one on your left, the last one on your left. You got your so the one you're right, the first one is your power.\n\nChannel 1: Yep.\n\nChannel 0: The middle one is your\n\nChannel 1: The spa looking one. The spark looking one.\n\nChannel 0: yeah. That's the reception thing, and then the last one is your Internet. So that one that one there should be flashing if I'm not wrong.\n\nChannel 1: The one that's got the laptop computer icon on\n\nChannel 0: Yeah. Is that\n\nChannel 1: it. Yeah.\n\nChannel 0: flashing?\n\nChannel 1: Yeah. It's flashing. It's like it's like it's like a intermediate.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. And then the last one has gotten\n\nChannel 0: Getting\n\nChannel 1: landed.\n\nChannel 0: inactive. Why am I getting inactive?\n\nChannel 1: Yeah.\n\nChannel 0: Weird. That's strange. Alright. See that little white plug that goes on your left hand side? That's the optical part.\n\nChannel 1: Yep.\n\nChannel 0: So you got the black you got the power plug. You got your gray Ethernet cable, and you got a white one. Can you just double check to make sure that's plugged in properly? You might have to just pull it out and then put it back in again.\n\nChannel 1: Yep. Pulled it out.\n\nChannel 0: Now on the router, you didn't press any reset buttons or anything like that. Right?\n\nChannel 1: No. I don't see nothing reset. Nothing.\n\nChannel 0: Yeah. Good. Now because a lot of people, I don't know why they do that. And they just delete all the credentials, and then you you got nothing. Alright.\n\nDid you pull it out, put it back in?\n\nChannel 1: Yep. It's in. Three lights on again. The router just flashing green itself tender, the tender router.\n\nChannel 0: Yeah. Yeah. Well, that's right. Hang on. Field address.\n\nChannel 1: Because when I read the manual, it said it should be steady green.\n\nChannel 0: So I'm getting, like, a small session happening. Can you just open up your u can you connect to the Wi Fi of that router? And\n\nChannel 1: Yeah.\n\nChannel 0: just open up YouTube, see if it works.\n\nChannel 1: Just on Wi Fi on my phone.\n\nChannel 0: Oh, yeah. Just connect to whatever. Connect to the Wi Fi of that router. You'll see the Wi Fi name is Airtel Australia 2.4 g or five g. Connect to the five g, and then you got a PIN number at the back of the router that's your\n\nChannel 1: Yeah. That's about it.\n\nChannel 0: your password, yeah, for your Wi Fi.\n\nChannel 1: It's opening up the Wi Fi. So I need it as required.\n\nChannel 0: Now the the sign in will be that that PIN number at the back of the router.\n\nChannel 1: Hang on. My system's on real slow now.\n\nChannel 0: Yeah. PIN number 31588444. O, 3. Yeah. 315 or 316.\n\nChannel 1: Maybe that's\n\nChannel 0: 31\n\nChannel 1: what\n\nChannel 0: 688444.\n\nChannel 1: okay. It's doing its thing. It's thinking.\n\nChannel 0: Yeah. Let me just check some can I just put you on hold for a sec?\n\nChannel 1: Yeah. Of course, ma'am.\n\nChannel 0: Thanks, man. Okay.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I'm I'm gonna sign in now. I'm signing to Tinder.\n\nChannel 0: Yep.\n\nChannel 1: So the the username, what do I put in?\n\nChannel 0: What do you mean the username? For what? For the Wi Fi?\n\nChannel 1: Yeah.\n\nChannel 0: I told you the PIN number's at the back of it.\n\nChannel 1: Yeah. Oh, so that's that's the PIN number, the username?\n\nChannel 0: Yeah. Yeah. No.\n\nChannel 1: Okay.\n\nChannel 0: The user what do you mean the username? What are you logging into?\n\nChannel 1: It says sign in to Tenda.\n\nChannel 0: No. No. I don't want you to sign in Tender. I want you to look for the Wi Fi name. Did you find the Wi Fi name?\n\nChannel 1: Yeah. Tenda\n\nChannel 0: No.\n\nChannel 1: underscore.\n\nChannel 0: It's okay. So somebody's pressed the reset button there.\n\nChannel 1: Okay.\n\nChannel 0: So who pressed the re reset button?\n\nChannel 1: What's the reset button? I don't even know if there's a reset button. It doesn't say reset here.\n\nChannel 0: Well, at the back of it, you got the w s p, and then it's got RSP.\n\nChannel 1: Yeah. Is that a reset button, is it?\n\nChannel 0: Yeah. So if anybody press that, all the credentials from the all the credentials from the router's been deleted.\n\nChannel 1: Oh, you're joking.\n\nChannel 0: So who pressed that?\n\nChannel 1: Oh, mate. I think it's we were trying to figure out yesterday. Might have been me.\n\nChannel 0: Oh, that's 20 push ups, man.\n\nChannel 1: Oh, fuck.\n\nChannel 0: No. No. No. 20 push ups. Come on.\n\nHurry up. Don't laugh, mate. Alright. One second. Alright.\n\nWhy not am I not getting your number on WhatsApp? (848) 420-6794. No result. Why the hell is that happening? Okay.\n\nNow you need to log in to the now you definitely need to log in to the router.\n\nChannel 1: Okay.\n\nChannel 0: So you go to you you gotta connect to the Wi Fi\n\nChannel 1: Yep.\n\nChannel 0: to that tender underscore whatever it was and then put in that PIN number.\n\nChannel 1: Into where?\n\nChannel 0: Hold on. Let me have a look. Give me\n\nChannel 1: I've\n\nChannel 0: a\n\nChannel 1: got\n\nChannel 0: second.\n\nChannel 1: something that says, p p p o e, username.\n\nChannel 0: Okay. So you're at the triple POE section, are you?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So the username,\n\nChannel 1: Yep.\n\nChannel 0: I'm gonna spell it out to you.\n\nChannel 1: Sure.\n\nChannel 0: Capital l for Lynn Linda.\n\nChannel 1: Yep.\n\nChannel 0: You hear me?\n\nChannel 1: Yep. L. Capital l. Yep.\n\nChannel 0: Capital n for Nancy,\n\nChannel 1: Yep.\n\nChannel 0: hyphen,\n\nChannel 1: Sorry. What was that? Hyacinth.\n\nChannel 0: Hyphen. You know the small small minus sign?\n\nChannel 1: Minus one.\n\nChannel 0: Hyphen. You know what a hyphen is?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. So, you know, you so on your what are you using? What what phone are you using?\n\nChannel 1: Android, Samsung.\n\nChannel 0: Okay. So you should have a little a small minus sign when you subtract it.\n\nChannel 1: Yeah. I got it. Yep.\n\nChannel 0: Okay. So no space. Right? There's no space between the capital m sorry.\n\nChannel 1: Yep.\n\nChannel 0: Between the capital l, capital n, then you got the minus sign. There\n\nChannel 1: Yep.\n\nChannel 0: should be no space. Then you got a capital o ForOrange,\n\nChannel 1: Oh, yep.\n\nChannel 0: capital r ForRoger,\n\nChannel 1: Yep.\n\nChannel 0: then you got 131048, not 00. Okay. These are numbers now.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: 131048\n\nChannel 1: Yep.\n\nChannel 0: and then the symbol at, and then these are all small letters. LForLisa,\n\nChannel 1: Yep.\n\nChannel 0: y for yellow,\n\nChannel 1: Yep.\n\nChannel 0: NForNancy,\n\nChannel 1: Yep.\n\nChannel 0: HForHatOrHarry,\n\nChannel 1: Yep.\n\nChannel 0: a for Amadale or angel,\n\nChannel 1: Yep.\n\nChannel 0: m for Mary,\n\nChannel 1: Yep.\n\nChannel 0: n for Nancy,\n\nChannel 1: Yep.\n\nChannel 0: e for echo,\n\nChannel 1: Yep.\n\nChannel 0: t for Thomas,\n\nChannel 1: Yep.\n\nChannel 0: w for west,\n\nChannel 1: Yep. O.\n\nChannel 0: o r k x s. Sorry? That's Lyddom Networks dot a u.\n\nChannel 1: S. Yep. Lino Networks dot a u.\n\nChannel 0: Okay. That should be your username. Alright?\n\nChannel 1: Yep.\n\nChannel 0: The password is AForApple,\n\nChannel 1: Hang on one sec. AForApple. Yep.\n\nChannel 0: Capital.\n\nChannel 1: Capital. Yep.\n\nChannel 0: Alright. Small letter I for India,\n\nChannel 1: Yep.\n\nChannel 0: small r for Roger,\n\nChannel 1: Yep.\n\nChannel 0: capital l for Linda,\n\nChannel 1: Yep.\n\nChannel 0: capital n for Nancy,\n\nChannel 1: Yep.\n\nChannel 0: capital o for orange,\n\nChannel 1: Yep.\n\nChannel 0: RForRoger.\n\nChannel 1: Yep.\n\nChannel 0: Now these are numbers again. 131048,\n\nChannel 1: Yep.\n\nChannel 0: OForOrange,\n\nChannel 1: Yep.\n\nChannel 0: SmallRForRoger, and SmallDForDavid.\n\nChannel 1: Yep. Small day. Yep.\n\nChannel 0: And then you should have the save and apply or something like that.\n\nChannel 1: It just says next.\n\nChannel 0: Alright. Go next.\n\nChannel 1: Yep. Welcome to use Tender router.\n\nChannel 0: What\n\nChannel 1: Start.\n\nChannel 0: else is sorry?\n\nChannel 1: Is it it says welcome to use Tender router, and then it's got a start button.\n\nChannel 0: Okay. Click on start.\n\nChannel 1: Start. So so hang on a sec. It's taking me back to the the PPPoE Internet settings again.\n\nChannel 0: Do do you have a laptop?\n\nChannel 1: No.\n\nChannel 0: Okay. Can you that number that you send those photos, can you just send me a screenshot of what you see?\n\nChannel 1: Of this one where I am now?\n\nChannel 0: Yeah.\n\nChannel 1: Hang on one sec. I'm sorry, man. I just lost my page now. I'm just gonna get to you now. Where is that?\n\nThe screenshot is it. Sending it now. It should\n\nChannel 0: I think\n\nChannel 1: be coming.\n\nChannel 0: you've done you you got your mobile data on or off?\n\nChannel 1: It's on. My Vodata on.\n\nChannel 0: Well, did you see my text says send here?\n\nChannel 1: Your text.\n\nChannel 0: Yes. Send photo here in WhatsApp. WhatsApp.\n\nChannel 1: Because I'm on the Wi Fi and on the data at the same time. It's not\n\nChannel 0: Yeah.\n\nChannel 1: it's not coming through. So I gotta\n\nChannel 0: No. No. It's not no. No. No.\n\nChannel 1: I gotta turn off the Wi Fi. Is that alright?\n\nChannel 0: Yeah. Yeah. Just turn it off, and just send me a photo of what you see. That's why you need can you get a hand on a laptop or something like that?\n\nChannel 1: No. I've got nothing, mate. I've just moved into this place. I've I've got no laptop. I use it at work, and I left it at work.\n\nChannel 0: So I'm gonna\n\nChannel 1: Sorry, man. I thought I'm a bigger pain, what do you say?\n\nChannel 0: oh, mate. I'm gonna kill you. Don't worry about that. You bloody bugger.\n\nChannel 1: Fuck.\n\nChannel 0: 131.\n\nChannel 1: Yeah. They got there. You got it?\n\nChannel 0: Yeah. I can see that. Okay. So when you click on the triple POE username and password. Okay.\n\nSo you haven't got the username in in there in the triple POE? It's empty.\n\nChannel 1: Yeah. Because it when I hit start,\n\nChannel 0: Hold on.\n\nChannel 1: it\n\nChannel 0: Let\n\nChannel 1: went\n\nChannel 0: me\n\nChannel 1: back\n\nChannel 0: just let me just check text to you the username.\n\nChannel 1: yep.\n\nChannel 0: So what is it? One three one zero four eight\n\nChannel 1: Because\n\nChannel 0: zero.\n\nChannel 1: when when you told me to hit the start, it went back to that page, but everything disappeared. And it went back to what I've tried to write previously.\n\nChannel 0: Okay.\n\nChannel 1: Yep.\n\nChannel 0: So here's the password. You can probably just copy paste. And the password I'll this is the username I've just sent you now. I'll just send you the password. And here's your password.\n\nChannel 1: Yeah.\n\nChannel 0: So once you put that in, just go next if that's what it says.\n\nChannel 1: I can't copy and paste this one. It's it's like a link.\n\nChannel 0: Oh, you can't. I don't know. Yeah. But that that's the username and password. So the first one is the username, and the second\n\nChannel 1: Yep.\n\nChannel 0: one is your pass rate. What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen?\n\nChannel 1: Yeah. I'll go you straight away. Okay. I'm gonna try on that again when I log in. Stupid question.\n\nDo I need to turn off my mobile data\n\nChannel 0: For what?\n\nChannel 1: for to go in the Wi Fi?\n\nChannel 0: Yeah. I think so. It doesn't allow you to do both. That's why I always ask customers to have a laptop.\n\nChannel 1: Yeah. Six one. Alright, man. I'm trying to get back onto that sign on page. It's just not letting me there.\n\nI can't get back onto that sign on page again. KLN. Enter user password. Yeah. Incorrect password.\n\nFuck. No. No. Are you there, man? Hello?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":0.96,"sentiment":"positive","sentiment_score":0.35527852177619934},{"text":"Airtel tech support.","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.18488126496473947}],"sentiment":"neutral","sentiment_score":0.2530401676893234,"channel":0,"num_words":5,"start":0.39999998,"end":2.26},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.2767333388328552},{"text":"Good evening.","start":3.52,"end":4.08,"sentiment":"positive","sentiment_score":0.43798378109931946},{"text":"I'm trying to connect my new router to my to my existing line.","start":4.08,"end":8.74,"sentiment":"neutral","sentiment_score":0.22336703424270338}],"sentiment":"neutral","sentiment_score":0.25352952163666487,"channel":1,"num_words":16,"start":3.1999998,"end":8.74},{"sentences":[{"text":"Okay.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.0935509353876114},{"text":"Can I have your name, please?","start":10.08,"end":11.54,"sentiment":"neutral","sentiment_score":0.06017247587442398}],"sentiment":"neutral","sentiment_score":0.06494082723345075,"channel":0,"num_words":7,"start":9.5199995,"end":11.54},{"sentences":[{"text":"Richard Kasulo.","start":12.08,"end":13.38,"sentiment":"neutral","sentiment_score":0.025529762730002403}],"sentiment":"neutral","sentiment_score":0.025529762730002403,"channel":1,"num_words":2,"start":12.08,"end":13.38},{"sentences":[{"text":"Richard.","start":15.115001,"end":15.615001,"sentiment":"neutral","sentiment_score":0.019069820642471313},{"text":"One second.","start":16.315,"end":17.135,"sentiment":"neutral","sentiment_score":0.020237731747329235},{"text":"You well, you just received the router or something?","start":17.995,"end":20.255001,"sentiment":"neutral","sentiment_score":0.04093236972888311}],"sentiment":"neutral","sentiment_score":0.035661384308089815,"channel":0,"num_words":12,"start":15.115001,"end":20.255001},{"sentences":[{"text":"I received it yesterday, but I was having trouble connecting yesterday.","start":20.755,"end":23.974998,"sentiment":"neutral","sentiment_score":-0.17278916321017526},{"text":"And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me.","start":24.355,"end":29.81,"sentiment":"neutral","sentiment_score":-0.22533013363336696},{"text":"Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going.","start":29.81,"end":34.629997,"sentiment":"neutral","sentiment_score":-0.1742803201907211}],"sentiment":"neutral","sentiment_score":-0.19952242127780256,"channel":1,"num_words":58,"start":20.755,"end":34.629997},{"sentences":[{"text":"Okay.","start":35.45,"end":35.77,"sentiment":"neutral","sentiment_score":0.04998992010951042},{"text":"So you're on Linham Network if I'm not wrong.","start":35.77,"end":38.91,"sentiment":"neutral","sentiment_score":0.06872808519336912}],"sentiment":"neutral","sentiment_score":0.06685426868498326,"channel":0,"num_words":10,"start":35.45,"end":38.91},{"sentences":[{"text":"Linum.","start":39.755,"end":39.835,"sentiment":"neutral","sentiment_score":0.03805326297879219},{"text":"Yeah.","start":39.835,"end":39.915,"sentiment":"neutral","sentiment_score":0.07220147550106049}],"sentiment":"neutral","sentiment_score":0.05512736923992634,"channel":1,"num_words":2,"start":39.755,"end":39.915},{"sentences":[{"text":"Yep.","start":39.855003,"end":40.355003,"sentiment":"neutral","sentiment_score":0.08377604931592941}],"sentiment":"neutral","sentiment_score":0.08377604931592941,"channel":0,"num_words":1,"start":39.855003,"end":40.355003},{"sentences":[{"text":"Linum","start":39.915,"end":40.415,"sentiment":"neutral","sentiment_score":0.04101356863975525}],"sentiment":"neutral","sentiment_score":0.04101356863975525,"channel":1,"num_words":1,"start":39.915,"end":40.415},{"sentences":[{"text":"Yeah.","start":40.495003,"end":40.735,"sentiment":"neutral","sentiment_score":0.06932468712329865},{"text":"Linham","start":40.735,"end":41.135002,"sentiment":"neutral","sentiment_score":0.05191649496555328}],"sentiment":"neutral","sentiment_score":0.060620591044425964,"channel":0,"num_words":2,"start":40.495003,"end":41.135002},{"sentences":[{"text":"Network.","start":40.795002,"end":41.295002,"sentiment":"neutral","sentiment_score":0.05201847106218338}],"sentiment":"neutral","sentiment_score":0.05201847106218338,"channel":1,"num_words":1,"start":40.795002,"end":41.295002},{"sentences":[{"text":"Network.","start":41.135002,"end":41.635002,"sentiment":"neutral","sentiment_score":0.035084351897239685},{"text":"So inside your apartment, you should have a little butt box and a white box?","start":41.695,"end":46.195,"sentiment":"neutral","sentiment_score":0.02783147928615411}],"sentiment":"neutral","sentiment_score":0.02828478382434696,"channel":0,"num_words":16,"start":41.135002,"end":46.195},{"sentences":[{"text":"Yep.","start":46.795002,"end":47.295002,"sentiment":"neutral","sentiment_score":0.023914163932204247}],"sentiment":"neutral","sentiment_score":0.023914163932204247,"channel":1,"num_words":1,"start":46.795002,"end":47.295002},{"sentences":[{"text":"Okay.","start":47.615,"end":47.935,"sentiment":"neutral","sentiment_score":0.015287954360246658},{"text":"The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane","start":47.935,"end":57.760002,"sentiment":"neutral","sentiment_score":-0.017960849337257622}],"sentiment":"neutral","sentiment_score":-0.016449540078280155,"channel":0,"num_words":22,"start":47.615,"end":57.760002},{"sentences":[{"text":"Nokia.","start":57.32,"end":57.82,"sentiment":"neutral","sentiment_score":-0.011604252271354198}],"sentiment":"neutral","sentiment_score":-0.011604252271354198,"channel":1,"num_words":1,"start":57.32,"end":57.82},{"sentences":[{"text":"or something like that?","start":57.760002,"end":58.98,"sentiment":"neutral","sentiment_score":-0.02164795808494091}],"sentiment":"neutral","sentiment_score":-0.02164795808494091,"channel":0,"num_words":4,"start":57.760002,"end":58.98},{"sentences":[{"text":"It just says Linux networks.","start":61.079998,"end":62.78,"sentiment":"neutral","sentiment_score":-0.023205353319644927}],"sentiment":"neutral","sentiment_score":-0.023205353319644927,"channel":1,"num_words":5,"start":61.079998,"end":62.78},{"sentences":[{"text":"Okay.","start":63.600002,"end":64.100006,"sentiment":"neutral","sentiment_score":0.019093139097094536},{"text":"Now underneath the the little black box, it's is it it has one or four Ethernet ports?","start":64.16,"end":68.835,"sentiment":"neutral","sentiment_score":0.020437896251678467}],"sentiment":"neutral","sentiment_score":0.02036318752086825,"channel":0,"num_words":18,"start":63.600002,"end":68.835},{"sentences":[{"text":"One.","start":69.905,"end":70.405,"sentiment":"neutral","sentiment_score":0.011616737581789494}],"sentiment":"neutral","sentiment_score":0.011616737581789494,"channel":1,"num_words":1,"start":69.905,"end":70.405},{"sentences":[{"text":"Okay.","start":70.595,"end":70.994995,"sentiment":"neutral","sentiment_score":0.019492028281092644},{"text":"So you need to plug an Ethernet cable into that.","start":70.994995,"end":73.655,"sentiment":"neutral","sentiment_score":0.02446394693106413}],"sentiment":"neutral","sentiment_score":0.024011954326521267,"channel":0,"num_words":11,"start":70.595,"end":73.655},{"sentences":[{"text":"Yeah.","start":73.905,"end":74.225,"sentiment":"neutral","sentiment_score":0.055849649012088776},{"text":"I'm done.","start":74.225,"end":74.625,"sentiment":"neutral","sentiment_score":0.07078560441732407},{"text":"Which what you guys provided?","start":74.625,"end":76.245,"sentiment":"neutral","sentiment_score":0.0555365227162838},{"text":"Yep.","start":76.305,"end":76.805,"sentiment":"neutral","sentiment_score":0.049834758043289185}],"sentiment":"neutral","sentiment_score":0.05832646994127168,"channel":1,"num_words":9,"start":73.905,"end":76.805},{"sentences":[{"text":"Yep.","start":76.674995,"end":76.915,"sentiment":"neutral","sentiment_score":0.043078504502773285},{"text":"And the other end, you plug it into the WAN port of the router.","start":76.915,"end":80.455,"sentiment":"neutral","sentiment_score":0.04135971702635288}],"sentiment":"neutral","sentiment_score":0.041474302858114244,"channel":0,"num_words":15,"start":76.674995,"end":80.455},{"sentences":[{"text":"W a n.","start":81.105,"end":81.905,"sentiment":"neutral","sentiment_score":0.00863109544540445},{"text":"Hang on one 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seventy.","start":114.33,"end":114.99,"sentiment":"neutral","sentiment_score":0.024358241818845272}],"sentiment":"neutral","sentiment_score":0.024358241818845272,"channel":1,"num_words":2,"start":114.33,"end":114.99},{"sentences":[{"text":"30733 Ascot Street.","start":114.700005,"end":117.020004,"sentiment":"neutral","sentiment_score":0.016326201458772022},{"text":"Right?","start":117.020004,"end":117.520004,"sentiment":"neutral","sentiment_score":0.02615993842482567}],"sentiment":"neutral","sentiment_score":0.018784635700285435,"channel":0,"num_words":4,"start":114.700005,"end":117.520004},{"sentences":[{"text":"That's 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30.","start":123.85,"end":127.71,"sentiment":"neutral","sentiment_score":0.01702905143611133}],"sentiment":"neutral","sentiment_score":0.01702905143611133,"channel":1,"num_words":12,"start":123.85,"end":127.71},{"sentences":[{"text":"Alright.","start":129.395,"end":129.55501,"sentiment":"neutral","sentiment_score":0.0045774346217513084},{"text":"Look.","start":129.55501,"end":129.715,"sentiment":"neutral","sentiment_score":-0.06501950323581696},{"text":"I don't know about that.","start":129.715,"end":130.515,"sentiment":"neutral","sentiment_score":-0.1869036316871643},{"text":"This is tech support.","start":130.515,"end":131.655,"sentiment":"neutral","sentiment_score":-0.10461005754768848}],"sentiment":"neutral","sentiment_score":-0.1284909506582401,"channel":0,"num_words":11,"start":129.395,"end":131.655},{"sentences":[{"text":"Oh, okay.","start":132.235,"end":132.63501,"sentiment":"neutral","sentiment_score":-0.08412593975663185}],"sentiment":"neutral","sentiment_score":-0.08412593975663185,"channel":1,"num_words":2,"start":132.235,"end":132.63501},{"sentences":[{"text":"We","start":132.355,"end":132.595,"sentiment":"neutral","sentiment_score":-0.0898415669798851}],"sentiment":"neutral","sentiment_score":-0.0898415669798851,"channel":0,"num_words":1,"start":132.355,"end":132.595},{"sentences":[{"text":"Yeah.","start":132.63501,"end":133.13501,"sentiment":"neutral","sentiment_score":-0.08867067843675613}],"sentiment":"neutral","sentiment_score":-0.08867067843675613,"channel":1,"num_words":1,"start":132.63501,"end":133.13501},{"sentences":[{"text":"yeah.","start":132.91501,"end":133.155,"sentiment":"neutral","sentiment_score":-0.09714419394731522},{"text":"We don't 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says.","start":1613.145,"end":1618.5,"sentiment":"neutral","sentiment_score":-0.04951481241732836}],"sentiment":"neutral","sentiment_score":-0.04951481241732836,"channel":0,"num_words":14,"start":1613.145,"end":1618.5},{"sentences":[{"text":"I can't copy and paste this one.","start":1626.9049,"end":1628.345,"sentiment":"neutral","sentiment_score":-0.2150191558258874},{"text":"It's it's like a link.","start":1628.345,"end":1629.725,"sentiment":"neutral","sentiment_score":-0.1704483449459076}],"sentiment":"neutral","sentiment_score":-0.19644798462589583,"channel":1,"num_words":12,"start":1626.9049,"end":1629.725},{"sentences":[{"text":"Oh, you can't.","start":1632.335,"end":1632.975,"sentiment":"neutral","sentiment_score":-0.14451546967029572},{"text":"I don't know.","start":1632.975,"end":1633.7949,"sentiment":"neutral","sentiment_score":-0.15144742031892142},{"text":"Yeah.","start":1634.975,"end":1635.215,"sentiment":"neutral","sentiment_score":-0.06696552038192749},{"text":"But that that's the username and password.","start":1635.215,"end":1637.215,"sentiment":"neutral","sentiment_score":-0.06649296092135566},{"text":"So the first one is the username, and the second","start":1637.215,"end":1640.1749,"sentiment":"neutral","sentiment_score":-0.021666172333061694}],"sentiment":"neutral","sentiment_score":-0.06820694333873689,"channel":0,"num_words":24,"start":1632.335,"end":1640.1749},{"sentences":[{"text":"Yep.","start":1639.9,"end":1640.4,"sentiment":"neutral","sentiment_score":-0.02775302156805992}],"sentiment":"neutral","sentiment_score":-0.02775302156805992,"channel":1,"num_words":1,"start":1639.9,"end":1640.4},{"sentences":[{"text":"one is your pass rate.","start":1640.1749,"end":1643.85,"sentiment":"neutral","sentiment_score":-0.041926372051239016},{"text":"What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen?","start":1644.63,"end":1652.01,"sentiment":"neutral","sentiment_score":-0.27594802776972455}],"sentiment":"neutral","sentiment_score":-0.23094386320847732,"channel":0,"num_words":26,"start":1640.1749,"end":1652.01},{"sentences":[{"text":"Yeah.","start":1652.125,"end":1652.4451,"sentiment":"neutral","sentiment_score":-0.09486831724643709},{"text":"I'll go you straight away.","start":1652.4451,"end":1653.8251,"sentiment":"neutral","sentiment_score":-0.08776416778564453},{"text":"Okay.","start":1693.51,"end":1694.01,"sentiment":"neutral","sentiment_score":-0.0879019945859909},{"text":"I'm gonna try on that again when I log in.","start":1709.0751,"end":1711.335,"sentiment":"neutral","sentiment_score":-0.13224729597568513},{"text":"Stupid question.","start":1727.8501,"end":1728.65,"sentiment":"negative","sentiment_score":-0.36940427124500275}],"sentiment":"neutral","sentiment_score":-0.14120382384250038,"channel":1,"num_words":19,"start":1652.125,"end":1728.65},{"sentences":[{"text":"Do I need to turn off my mobile data","start":1728.65,"end":1730.8301,"sentiment":"neutral","sentiment_score":-0.20049303935633767}],"sentiment":"neutral","sentiment_score":-0.20049303935633767,"channel":1,"num_words":9,"start":1728.65,"end":1730.8301},{"sentences":[{"text":"For what?","start":1731.97,"end":1732.63,"sentiment":"neutral","sentiment_score":-0.10931595787405968}],"sentiment":"neutral","sentiment_score":-0.10931595787405968,"channel":0,"num_words":2,"start":1731.97,"end":1732.63},{"sentences":[{"text":"for to go in the Wi Fi?","start":1733.05,"end":1734.67,"sentiment":"neutral","sentiment_score":-0.1111232510634831}],"sentiment":"neutral","sentiment_score":-0.1111232510634831,"channel":1,"num_words":7,"start":1733.05,"end":1734.67},{"sentences":[{"text":"Yeah.","start":1736.85,"end":1737.01,"sentiment":"neutral","sentiment_score":-0.10652929544448853},{"text":"I think so.","start":1737.01,"end":1737.73,"sentiment":"neutral","sentiment_score":-0.14445333182811737},{"text":"It doesn't allow you to do both.","start":1737.73,"end":1739.6699,"sentiment":"neutral","sentiment_score":-0.27924588535513195},{"text":"That's why I always ask customers to have a laptop.","start":1739.73,"end":1743.0299,"sentiment":"neutral","sentiment_score":-0.1829993784427643}],"sentiment":"neutral","sentiment_score":-0.2059335368020194,"channel":0,"num_words":21,"start":1736.85,"end":1743.0299},{"sentences":[{"text":"Yeah.","start":1743.985,"end":1744.485,"sentiment":"neutral","sentiment_score":-0.07198044657707214},{"text":"Six one.","start":1767.715,"end":1768.535,"sentiment":"neutral","sentiment_score":-0.08239521458745003},{"text":"Alright, man.","start":1879.385,"end":1879.865,"sentiment":"neutral","sentiment_score":-0.16034682840108871},{"text":"I'm trying to get back onto that sign on page.","start":1879.865,"end":1881.785,"sentiment":"neutral","sentiment_score":-0.28719121813774107},{"text":"It's just not letting me there.","start":1881.785,"end":1888.5599,"sentiment":"negative","sentiment_score":-0.5202141056458155}],"sentiment":"neutral","sentiment_score":-0.3119362546574502,"channel":1,"num_words":21,"start":1743.985,"end":1888.5599},{"sentences":[{"text":"I can't get back onto that sign on page again.","start":1948.9299,"end":1951.4299,"sentiment":"negative","sentiment_score":-0.3602119520306587},{"text":"KLN.","start":2035.83,"end":2037.53,"sentiment":"neutral","sentiment_score":-0.09205611050128935},{"text":"Enter user password.","start":2161.515,"end":2163.135,"sentiment":"neutral","sentiment_score":-0.04948046803474426},{"text":"Yeah.","start":2163.1948,"end":2163.6948,"sentiment":"neutral","sentiment_score":-0.12591975927352905},{"text":"Incorrect password.","start":2209.225,"end":2210.365,"sentiment":"negative","sentiment_score":-0.5121511369943619}],"sentiment":"neutral","sentiment_score":-0.29369641577496247,"channel":1,"num_words":17,"start":1948.9299,"end":2210.365},{"sentences":[{"text":"Fuck.","start":2210.905,"end":2211.3052,"sentiment":"negative","sentiment_score":-0.7400674819946289},{"text":"No.","start":2211.3052,"end":2211.8052,"sentiment":"negative","sentiment_score":-0.5892906188964844},{"text":"No.","start":2218.425,"end":2218.89,"sentiment":"negative","sentiment_score":-0.5957988500595093},{"text":"Are you there, man?","start":2234.205,"end":2236.0652,"sentiment":"negative","sentiment_score":-0.46630799025297165},{"text":"Hello?","start":2410.5798,"end":2411.0798,"sentiment":"neutral","sentiment_score":-0.084996297955513}],"sentiment":"negative","sentiment_score":-0.48442315123975277,"channel":1,"num_words":8,"start":2210.905,"end":2411.0798}]},"summary":{"result":"success","short":"Multiple customers are experiencing issues connecting their new router to their Tender routers and are experiencing trouble resetting their passwords and connecting to their router. Agents troubleshoot and provide guidance on resetting passwords and accessing router settings, including username and password. The customers are also confused about why they cannot access their router on WhatsApp."},"intents":{"segments":[{"text":"I'm trying to connect my new router to my to my existing line. Okay.","start_word":8,"end_word":21,"intents":[{"intent":"Connect router to existing line","confidence_score":0.5168349}]},{"text":"I received it yesterday, but I was having trouble connecting yesterday. And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me. Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going. Okay.","start_word":42,"end_word":100,"intents":[{"intent":"Reconnect router","confidence_score":0.10144232}]},{"text":"It's so good to talk to Anazi. Yeah, mate.","start_word":350,"end_word":358,"intents":[{"intent":"Contact anazi","confidence_score":0.0020766929}]},{"text":"I'll call it Airtel. I'll send it now.","start_word":657,"end_word":664,"intents":[{"intent":"Send through airtel","confidence_score":0.0016627926}]},{"text":"I'll send it now. Yeah.","start_word":661,"end_word":665,"intents":[{"intent":"Send request","confidence_score":0.0016503751}]},{"text":"Just send a photo of the router you have so I can have a look at it. Let me save it.","start_word":666,"end_word":686,"intents":[{"intent":"Request picture","confidence_score":0.003517766},{"intent":"Send photos","confidence_score":0.1429496}]},{"text":"So we've got access accepted. So why isn't it?","start_word":720,"end_word":728,"intents":[{"intent":"Seek explanation","confidence_score":0.0053214463}]},{"text":"We just want you to connect the Ethernet cable to the little black box. Is everything switched on on the little black box? Is that switched on? Yeah.","start_word":747,"end_word":774,"intents":[{"intent":"Connect ethernet cable to black box","confidence_score":0.003852659}]},{"text":"See that little white plug that goes on your left hand side? That's the optical part. Yep. So you got the black you got the power plug. You got your gray Ethernet cable, and you got a white one. Can you just double check to make sure that's plugged in properly?","start_word":1317,"end_word":1367,"intents":[{"intent":"Check router configuration","confidence_score":0.00058598904}]},{"text":"Can you just double check to make sure that's plugged in properly?","start_word":1356,"end_word":1367,"intents":[{"intent":"Check router status","confidence_score":0.045573406}]},{"text":"I'm I'm gonna sign in now. I'm signing to Tinder. Yep.","start_word":1671,"end_word":1681,"intents":[{"intent":"Log in","confidence_score":0.09313584}]},{"text":"So you go to you you gotta connect to the Wi Fi Yep. to that tender underscore whatever it was and then put in that PIN number. Into where?","start_word":1946,"end_word":1974,"intents":[{"intent":"Connect to wi fi","confidence_score":0.035588957}]},{"text":"I'm gonna spell it out to you. Sure.","start_word":2013,"end_word":2020,"intents":[{"intent":"Spell a name","confidence_score":0.0019659116}]},{"text":"So I'm gonna Sorry, man. I thought I'm a bigger pain, what do you say? oh, mate. I'm gonna kill you. Don't worry about that. You bloody bugger. Fuck.","start_word":2576,"end_word":2604,"intents":[{"intent":"Asking for assistance","confidence_score":0.00041356517}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.34040579199790955},{"text":"Airtel tech support. Hi.","start_word":2,"end_word":5,"sentiment":"neutral","sentiment_score":0.21249836683273315},{"text":"Good evening.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.41772040724754333},{"text":"I'm trying to connect my new router to my to my existing line. Okay. Can I have your name, please? Richard Kasulo. Richard. One second. You well, you just received the router or something? I received it yesterday, but I was having trouble connecting yesterday. And I went to work, and I she went through it with it, but I couldn't physically do it because I didn't have the router in front of me. Now that I'm at home again, I'm trying to reconnect, and I'm just trying to get it going. Okay. So you're on Linham Network if I'm not wrong. Linum. Yeah. Yep. Linum Yeah. Linham Network. Network. So inside your apartment, you should have a little butt box and a white box? Yep. Okay. The little butt box, does this is it like a little knock does it say Nokia on it or or Adtrane Nokia. or something like that? It just says Linux networks. Okay. Now underneath the the little black box, it's is it it has one or four Ethernet ports? One. Okay. So you need to plug an Ethernet cable into that. Yeah. I'm done. Which what you guys provided? Yep. Yep. And the other end, you plug it into the WAN port of the router. W a n. Hang on one sec. Yeah. That's Yeah. It's inside. Yep. Okay. Just let me pull out Linham Networks. One second. So what's the actual address there where you are? It's hang on. I've got it here. 3 It's Unit hundred seventy. 30733 Ascot Street. Right? That's one. Yep. Okay. So 307. I paid my connection fee too, by the way, the $300.03 30. Alright. Look. I don't know about that. This is tech support. Oh, okay. We Yeah. yeah. We don't have Yeah. it. Yeah. That's I just thought that might have something to do with it if it's no.","start_word":8,"end_word":322,"sentiment":"neutral","sentiment_score":-0.029389433562755585},{"text":"No. No. It's got nothing to do with it.","start_word":323,"end_word":331,"sentiment":"negative","sentiment_score":-0.4250582158565521},{"text":"That's accounts. Okay. Okay. So Escot is a s c o t. Yeah? Yes, mate. Please. Hi. Why?","start_word":332,"end_word":349,"sentiment":"neutral","sentiment_score":0.08138963580131531},{"text":"It's so good to talk to Anazi. Yeah, mate. Good day.","start_word":350,"end_word":360,"sentiment":"positive","sentiment_score":0.624297022819519},{"text":"Yeah. I I hear I hear what you're saying. Okay. Why isn't this bloody coming up? 33 Ascot. Kimmy Hartz two one six six. Is that the one? Oh, here it is. It's 3 what is it? 3 yeah. I've got it. Okay. Got it. Got it. Got it. Here. And you're in New South Wales? Yes. Oh, well, I won't hold that against you, man. Oh, really? Where are you at? Oh, really? I Melbourne. was Okay. there. So your service is inactive at the moment. How do I make it active? So so you've plugged in everything the way I said? Yeah. Into the black box, the Linum. Yes. Now do do you have WhatsApp? WhatsApp? Yeah. Yeah. I should do. Okay. One second. I'm just gonna transfer this call. Well, not the call. I'll just transfer to WhatsApp. Hang on. So that way, you can send me photos to see how it set up. Paste. Okay. Sounds good. No. 404206744 is your name. Yeah? Yes, mate. Richard. It's not it's not coming up on the WhatsApp. What's up? What's You know what WhatsApp is? up? Yeah. Yeah. It's not it's not so your your your number is 0404 Two zero six? 744? Yeah. No. It's not coming Yeah. Yeah. I'm on there. I'm on there. I'm on I'm on I'm in here now. up. Alright. Can you send can you send up a a WhatsApp photo to this number, 0403? One second. Let me get a pen. Because normally once I type the number in, it should just come up. Excuse me. So you got 0404206744. Yeah? Yeah. Give me your number again. The number that you want. 0403 Zero four zero three. 763 Yeah. 744. 144. Hang on. Let me add that. I'll call it Airtel. I'll send it now. Yeah. Just send a photo of the router you have so I can have a look at it. Let me save it. Hang on one sec. Cancel contact right now. Save this contact on your phone. I will sync you WhatsApp later. Okay. Yeah. Tell me. K. Sorry, mate. I'm gonna go to my Okay. So we've got access accepted. So why isn't it? Assessing status inactive. Do I have to press the the What? WPS button? No. No. No. No. No. We just want you to connect the Ethernet cable to the little black box. Is everything switched on on the little black box? Is that switched on? Yeah. It's just green lights on there. It's definitely in the black box. Okay. And then the other end is it's supposed to go the WA input. What's the name of the router you have? Has it got a name on it? It's got a Wi Fi six router. Do Is you want it this? a Tenda, t e n d a? Yep. Tender. Okay. Alright. So the WAN port is the one on the left hand side when you look at your ports closest to the power supply. Is it in that port? Yep. Sure. So I'm sending you photos now. Okay. So why am I not getting inactive session? I'm getting inactive session. Authorization log accepted. So the that's all accepted. I just sent it through. It's probably working because I'm on my WiFi now. I don't got no You've send it through. It's telling me now to sign in to the network Wi Fi. No. No. You don't have to do nothing. Yeah. That's why I'm thinking. Why is it Did it come through? WhatsApp? 404 Hold on. 206. I've got 26 here through Airtel. Alright. So, I sent it through WhatsApp. you know, I've got it. I've got it. I've got it. So it's come through. So that's alright. What's the other photo? The router is flashing green. The on that little black box, is that middle light red or green? The little black box, the linen one. Yeah. They're all green. Okay. Can you do me a favor? See that little power supply in the little black box? There's a little black plug that plugs in and out? Yeah. Yeah. The one Take it that in gives and the power. out. Yeah. Can you just pull that out for five seconds and then put it back in? Cool. Plugged out. One, two, three, four, five. Shit. 10 out of 10 miles.","start_word":361,"end_word":1089,"sentiment":"neutral","sentiment_score":-0.007526830526066251},{"text":"That's good counting.","start_word":1090,"end_word":1092,"sentiment":"positive","sentiment_score":0.5887753367424011},{"text":"Plugged in again. I've got one light source only. Yeah. It just went to the roll on That very last one. there. Yeah. It takes a little while to just everything to get come back on session. Yeah. Just let me know when that last one's on. Alright. Three lights at the moment. It's flashing. So why don't I not get your number here in WhatsApp? What's going on? The hell? So I'm just sending you another photo. So three lights are steady now, but the last light isn't on. One of the lights should be flashing, the last one. Second last one? And the yeah. The one it should be the one on your left, the last one on your left. You got your so the one you're right, the first one is your power. Yep. The middle one is your The spa looking one. The spark looking one. yeah. That's the reception thing, and then the last one is your Internet. So that one that one there should be flashing if I'm not wrong. The one that's got the laptop computer icon on Yeah. Is that it. Yeah. flashing? Yeah. It's flashing. It's like it's like it's like a intermediate. Okay. Yeah. And then the last one has gotten Getting landed. inactive. Why am I getting inactive? Yeah.","start_word":1093,"end_word":1312,"sentiment":"neutral","sentiment_score":-0.01254837866872549},{"text":"Weird. That's strange.","start_word":1313,"end_word":1315,"sentiment":"negative","sentiment_score":-0.40052899718284607},{"text":"Alright. See that little white plug that goes on your left hand side? That's the optical part. Yep. So you got the black you got the power plug. You got your gray Ethernet cable, and you got a white one. Can you just double check to make sure that's plugged in properly? You might have to just pull it out and then put it back in again. Yep. Pulled it out. Now on the router, you didn't press any reset buttons or anything like that. Right? No. I don't see nothing reset. Nothing. Yeah. Good. Now because a lot of people, I don't know why they do that.","start_word":1316,"end_word":1423,"sentiment":"neutral","sentiment_score":-0.04258885234594345},{"text":"And they just delete all the credentials, and then you you got nothing.","start_word":1424,"end_word":1436,"sentiment":"negative","sentiment_score":-0.35517552495002747},{"text":"Alright. Did you pull it out, put it back in? Yep. It's in. Three lights on again. The router just flashing green itself tender, the tender router. Yeah. Yeah. Well, that's right. Hang on. Field address. Because when I read the manual, it said it should be steady green. So I'm getting, like, a small session happening. Can you just open up your u can you connect to the Wi Fi of that router? And Yeah. just open up YouTube, see if it works. Just on Wi Fi on my phone. Oh, yeah. Just connect to whatever. Connect to the Wi Fi of that router. You'll see the Wi Fi name is Airtel Australia 2.4 g or five g. Connect to the five g, and then you got a PIN number at the back of the router that's your Yeah. That's about it. your password, yeah, for your Wi Fi. It's opening up the Wi Fi. So I need it as required. Now the the sign in will be that that PIN number at the back of the router. Hang on.","start_word":1437,"end_word":1617,"sentiment":"neutral","sentiment_score":0.04985961318016052},{"text":"My system's on real slow now.","start_word":1618,"end_word":1623,"sentiment":"negative","sentiment_score":-0.42839834094047546},{"text":"Yeah. PIN number 31588444. O, 3. Yeah. 315 or 316. Maybe that's 31 what 688444. okay. It's doing its thing. It's thinking. Yeah. Let me just check some can I just put you on hold for a sec? Yeah. Of course, ma'am.","start_word":1624,"end_word":1665,"sentiment":"neutral","sentiment_score":0.0015822314890101552},{"text":"Thanks, man.","start_word":1666,"end_word":1667,"sentiment":"positive","sentiment_score":0.4172016382217407},{"text":"Okay. So Yeah. I'm I'm gonna sign in now. I'm signing to Tinder. Yep. So the the username, what do I put in? What do you mean the username? For what? For the Wi Fi? Yeah. I told you the PIN number's at the back of it. Yeah. Oh, so that's that's the PIN number, the username? Yeah. Yeah. No. Okay. The user what do you mean the username? What are you logging into? It says sign in to Tenda. No.","start_word":1668,"end_word":1748,"sentiment":"neutral","sentiment_score":0.019446186445377493},{"text":"No. I don't want you to sign in Tender.","start_word":1749,"end_word":1757,"sentiment":"negative","sentiment_score":-0.462284654378891},{"text":"I want you to look for the Wi Fi name. Did you find the Wi Fi name? Yeah. Tenda No. underscore. It's okay. So somebody's pressed the reset button there. Okay. So who pressed the re reset button? What's the reset button? I don't even know if there's a reset button. It doesn't say reset here. Well, at the back of it, you got the w s p, and then it's got RSP. Yeah. Is that a reset button, is it? Yeah. So if anybody press that, all the credentials from the all the credentials from the router's been deleted. Oh, you're joking. So who pressed that? Oh, mate. I think it's we were trying to figure out yesterday. Might have been me.","start_word":1758,"end_word":1880,"sentiment":"neutral","sentiment_score":-0.1051398441195488},{"text":"Oh, that's 20 push ups, man. Oh, fuck. No. No. No.","start_word":1881,"end_word":1891,"sentiment":"negative","sentiment_score":-0.43440136313438416},{"text":"20 push ups. Come on.","start_word":1892,"end_word":1896,"sentiment":"neutral","sentiment_score":-0.30432671308517456},{"text":"Hurry up. Don't laugh, mate.","start_word":1897,"end_word":1901,"sentiment":"negative","sentiment_score":-0.36575138568878174},{"text":"Alright. One second. Alright. Why not am I not getting your number on WhatsApp? (848) 420-6794. No result.","start_word":1902,"end_word":1919,"sentiment":"neutral","sentiment_score":-0.12148277461528778},{"text":"Why the hell is that happening?","start_word":1920,"end_word":1925,"sentiment":"negative","sentiment_score":-0.404672235250473},{"text":"Okay. Now you need to log in to the now you definitely need to log in to the router. Okay. So you go to you you gotta connect to the Wi Fi Yep. to that tender underscore whatever it was and then put in that PIN number. Into where? Hold on. Let me have a look. Give me I've a got second. something that says, p p p o e, username. Okay. So you're at the triple POE section, are you? Yeah. Okay. So the username, Yep. I'm gonna spell it out to you. Sure. Capital l for Lynn Linda. Yep. You hear me? Yep. L. Capital l. Yep. Capital n for Nancy, Yep. hyphen, Sorry. What was that? Hyacinth. Hyphen. You know the small small minus sign? Minus one. Hyphen. You know what a hyphen is? Yeah. Yeah. Yeah. Okay. So, you know, you so on your what are you using? What what phone are you using? Android, Samsung. Okay. So you should have a little a small minus sign when you subtract it. Yeah. I got it. Yep. Okay. So no space. Right? There's no space between the capital m sorry. Yep. Between the capital l, capital n, then you got the minus sign. There Yep. should be no space. Then you got a capital o ForOrange, Oh, yep. capital r ForRoger, Yep. then you got 131048, not 00. Okay. These are numbers now. Yeah. Okay. 131048 Yep. and then the symbol at, and then these are all small letters. LForLisa, Yep. y for yellow, Yep. NForNancy, Yep. HForHatOrHarry, Yep. a for Amadale or angel, Yep. m for Mary, Yep. n for Nancy, Yep. e for echo, Yep. t for Thomas, Yep. w for west, Yep. O. o r k x s. Sorry? That's Lyddom Networks dot a u. S. Yep. Lino Networks dot a u. Okay. That should be your username. Alright? Yep. The password is AForApple, Hang on one sec. AForApple. Yep. Capital. Capital. Yep. Alright. Small letter I for India, Yep. small r for Roger, Yep. capital l for Linda, Yep. capital n for Nancy, Yep. capital o for orange, Yep. RForRoger. Yep. Now these are numbers again. 131048, Yep. OForOrange, Yep. SmallRForRoger, and SmallDForDavid. Yep. Small day. Yep. And then you should have the save and apply or something like that. It just says next. Alright. Go next. Yep. Welcome to use Tender router. What Start. else is sorry? Is it it says welcome to use Tender router, and then it's got a start button. Okay. Click on start. Start. So so hang on a sec. It's taking me back to the the PPPoE Internet settings again. Do do you have a laptop? No. Okay. Can you that number that you send those photos, can you just send me a screenshot of what you see? Of this one where I am now? Yeah. Hang on one sec. I'm sorry, man.","start_word":1926,"end_word":2411,"sentiment":"neutral","sentiment_score":0.009781768945536342},{"text":"I just lost my page now.","start_word":2412,"end_word":2417,"sentiment":"negative","sentiment_score":-0.6282628178596497},{"text":"I'm just gonna get to you now. Where is that? The screenshot is it. Sending it now. It should I think be coming. you've done you you got your mobile data on or off? It's on. My Vodata on. Well, did you see my text says send here? Your text. Yes. Send photo here in WhatsApp. WhatsApp. Because I'm on the Wi Fi and on the data at the same time. It's not Yeah. it's not coming through. So I gotta No. No. It's not no. No. No. I gotta turn off the Wi Fi. Is that alright? Yeah. Yeah. Just turn it off, and just send me a photo of what you see. That's why you need can you get a hand on a laptop or something like that?","start_word":2418,"end_word":2547,"sentiment":"neutral","sentiment_score":-0.0697091594338417},{"text":"No. I've got nothing, mate. I've just moved into this place. I've I've got no laptop.","start_word":2548,"end_word":2563,"sentiment":"negative","sentiment_score":-0.5135782361030579},{"text":"I use it at work, and I left it at work. So I'm gonna Sorry, man.","start_word":2564,"end_word":2579,"sentiment":"neutral","sentiment_score":-0.30222587287425995},{"text":"I thought I'm a bigger pain, what do you say? oh, mate. I'm gonna kill you. Don't worry about that. You bloody bugger. Fuck.","start_word":2580,"end_word":2603,"sentiment":"negative","sentiment_score":-0.5648282170295715},{"text":"131. Yeah. They got there. You got it? Yeah. I can see that. Okay. So when you click on the triple POE username and password. Okay. So you haven't got the username in in there in the triple POE? It's empty. Yeah. Because it when I hit start, Hold on. it Let went me back just let me just check text to you the username. yep. So what is it? One three one zero four eight Because zero. when when you told me to hit the start, it went back to that page, but everything disappeared. And it went back to what I've tried to write previously. Okay. Yep. So here's the password. You can probably just copy paste. And the password I'll this is the username I've just sent you now. I'll just send you the password. And here's your password. Yeah. So once you put that in, just go next if that's what it says. I can't copy and paste this one. It's it's like a link. Oh, you can't. I don't know. Yeah. But that that's the username and password. So the first one is the username, and the second Yep. one is your pass rate. What's freaking me out is why can I pick up this number on because I've got WhatsApp on the on screen? Yeah. I'll go you straight away. Okay. I'm gonna try on that again when I log in.","start_word":2604,"end_word":2840,"sentiment":"neutral","sentiment_score":-0.07898271828889847},{"text":"Stupid question.","start_word":2841,"end_word":2842,"sentiment":"negative","sentiment_score":-0.3908688426017761},{"text":"Do I need to turn off my mobile data For what? for to go in the Wi Fi? Yeah. I think so. It doesn't allow you to do both. That's why I always ask customers to have a laptop. Yeah. Six one. Alright, man. I'm trying to get back onto that sign on page.","start_word":2843,"end_word":2896,"sentiment":"neutral","sentiment_score":-0.1921948343515396},{"text":"It's just not letting me there. I can't get back onto that sign on page again.","start_word":2897,"end_word":2912,"sentiment":"negative","sentiment_score":-0.43374237418174744},{"text":"KLN. Enter user password. Yeah.","start_word":2913,"end_word":2917,"sentiment":"neutral","sentiment_score":-0.08406197726726532},{"text":"Incorrect password. Fuck. No. No. Are you there, man?","start_word":2918,"end_word":2926,"sentiment":"negative","sentiment_score":-0.547691285610199},{"text":"Hello?","start_word":2927,"end_word":2927,"sentiment":"neutral","sentiment_score":-0.17526784539222717}],"average":{"sentiment":"neutral","sentiment_score":-0.04087390666278504}}}}