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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing or press 2. For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by Hi. This is Juan Ingram Micro. 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calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options.\n\nFor sales and presales inquiries, say presales or press 1. For post sales support, say post For sales, say sales or press 1. For licensing, say licensing or press 2. For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording.\n\nTo opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by Hi.\n\nThis is Juan Ingram Micro. How can I assist you? I'm good. Thank you for asking. How about you?\n\nMhmm. Mhmm. Is this a Cisco? Oh, okay. For for that one, you need to send us an email to codes@IngramMicro.com.au because we don't have a direct quotation online to taking calls.\n\nThey are sending you an email via Excel. For that one, the quotation team will be the one that's going to provide you the availability, the stock on hand, the pricing. And, also, in case that we that is not available, they will provide you the closest replacement, thequotes@ingrownmicro .com.au. Yes. Mhmm.\n\nOkay. You're back for now.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":-0.02079393621534109},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.76,"end":5.62,"sentiment":"neutral","sentiment_score":-0.06308859693152565},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":13.7,"sentiment":"neutral","sentiment_score":-0.020545227703853294},{"text":"We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":22.345,"end":30.98,"sentiment":"neutral","sentiment_score":-0.014307214845237988},{"text":"Please choose from the following options.","start":39.28,"end":41.14,"sentiment":"neutral","sentiment_score":-0.00639602371181051}],"sentiment":"neutral","sentiment_score":-0.024866284360774815,"num_words":78,"start":0.08,"end":41.14},{"sentences":[{"text":"For sales and presales inquiries, say presales or press 1.","start":41.52,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.0045378260314464566},{"text":"For post sales support, say post For sales, say sales or press 1.","start":45.454998,"end":50.895,"sentiment":"neutral","sentiment_score":-0.005125577346636699},{"text":"For licensing, say licensing or press 2.","start":50.895,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.00917287403717637},{"text":"For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.614998,"end":59.629997,"sentiment":"neutral","sentiment_score":-0.10804015299991558},{"text":"By continuing, you consent to this recording.","start":60.489998,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.12034683781010765}],"sentiment":"neutral","sentiment_score":-0.05484663670982367,"num_words":56,"start":41.52,"end":62.989998},{"sentences":[{"text":"To opt out, please press 1 now.","start":63.289997,"end":65.549995,"sentiment":"neutral","sentiment_score":-0.09523962438106537},{"text":"You are the first caller in the queue.","start":70.775,"end":72.534996,"sentiment":"neutral","sentiment_score":-0.055357066448777914},{"text":"Please wait for the next available representative.","start":72.534996,"end":74.555,"sentiment":"neutral","sentiment_score":-0.09607455240828651},{"text":"Your call is important to us.","start":75.575,"end":77.255,"sentiment":"neutral","sentiment_score":-0.17660953601201376},{"text":"Please remain on the line, and your call will be answered by Hi.","start":77.255,"end":84.81,"sentiment":"neutral","sentiment_score":-0.09523475284759815}],"sentiment":"neutral","sentiment_score":-0.09950645785869622,"num_words":41,"start":63.289997,"end":84.81},{"sentences":[{"text":"This is Juan Ingram Micro.","start":84.81,"end":86.49,"sentiment":"neutral","sentiment_score":0.09028294831514358},{"text":"How can I assist you?","start":86.49,"end":87.79,"sentiment":"neutral","sentiment_score":0.14625637531280516},{"text":"I'm good.","start":94.65,"end":95.05,"sentiment":"positive","sentiment_score":0.38496625423431396},{"text":"Thank you for asking.","start":95.05,"end":95.93,"sentiment":"positive","sentiment_score":0.5027499869465828},{"text":"How about you?","start":95.93,"end":96.705,"sentiment":"neutral","sentiment_score":0.2785443365573883}],"sentiment":"neutral","sentiment_score":0.25259274126667725,"num_words":19,"start":84.81,"end":96.705},{"sentences":[{"text":"Mhmm.","start":105.185,"end":105.265,"sentiment":"neutral","sentiment_score":-0.007118958048522472},{"text":"Mhmm.","start":105.265,"end":105.765,"sentiment":"neutral","sentiment_score":-0.008256523869931698},{"text":"Is this a Cisco?","start":109.01,"end":114.07,"sentiment":"neutral","sentiment_score":-0.02829704573377967},{"text":"Oh, okay.","start":115.97,"end":116.77,"sentiment":"neutral","sentiment_score":-0.03091570921242237},{"text":"For for that one, you need to send us an email to codes@IngramMicro.com.au because we don't have a direct quotation online to taking calls.","start":116.77,"end":129.675,"sentiment":"neutral","sentiment_score":-0.08072576733926932}],"sentiment":"neutral","sentiment_score":-0.06649417185690254,"num_words":32,"start":105.185,"end":129.675},{"sentences":[{"text":"They are sending you an email via Excel.","start":130.535,"end":133.435,"sentiment":"neutral","sentiment_score":-0.05403000023216009},{"text":"For that one, the quotation team will be the one that's going to provide you the availability, the stock on hand, the pricing.","start":144.95,"end":151.885,"sentiment":"neutral","sentiment_score":0.01748778201315714},{"text":"And, also, in case that we that is not available, they will provide you the closest replacement, thequotes@ingrownmicro .com.au.","start":151.945,"end":161.82,"sentiment":"neutral","sentiment_score":-0.019955800380557775},{"text":"Yes.","start":167.16,"end":167.66,"sentiment":"neutral","sentiment_score":0.043209172785282135},{"text":"Mhmm.","start":171.32,"end":171.82,"sentiment":"neutral","sentiment_score":0.07175078988075256}],"sentiment":"neutral","sentiment_score":-0.00565810115613903,"num_words":52,"start":130.535,"end":171.82},{"sentences":[{"text":"Okay.","start":172.12,"end":172.6,"sentiment":"neutral","sentiment_score":0.0717100203037262},{"text":"You're back for now.","start":172.6,"end":173.66,"sentiment":"neutral","sentiment_score":0.04472281038761139}],"sentiment":"neutral","sentiment_score":0.05012025237083435,"num_words":5,"start":172.12,"end":173.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options.\n\nFor sales and presales inquiries, say presales or press 1. For post sales support, say\n\nChannel 0: 18.\n\nChannel 1: post For sales, say sales or press 1. For licensing, say licensing or press 2.\n\nChannel 0: 10.\n\nChannel 1: For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by\n\nChannel 0: Hello?\n\nChannel 1: Hi. This is Juan Ingram Micro. How can I assist you?\n\nChannel 0: Good afternoon, Ned. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: I'm good. Thank you for asking. How about you?\n\nChannel 0: I'm doing good. Matt, actually, we got one customer. He is\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: after CM9681.\n\nChannel 1: Is this a\n\nChannel 0: Nope. It's a Datalogic\n\nChannel 1: Cisco?\n\nChannel 0: product.\n\nChannel 1: Oh, okay. For for that one, you need to send us an email to codes@IngramMicro.com.au because we don't have a direct quotation online to taking calls. They are sending you\n\nChannel 0: Actually,\n\nChannel 1: an email\n\nChannel 0: I just\n\nChannel 1: via\n\nChannel 0: wanted\n\nChannel 1: Excel.\n\nChannel 0: to a 100% will send an email. Before that, if you can just let me know the availability, ETA for following.\n\nChannel 1: For that one, the quotation team will be the one that's going to provide you the availability, the stock on hand, the pricing. And, also, in case that we that is not available, they will provide you the closest replacement, thequotes@ingrownmicro\n\nChannel 0: Okay.\n\nChannel 1: .com.au.\n\nChannel 0: Codes@engrammicro.com.eu. Right?\n\nChannel 1: Yes.\n\nChannel 0: Alright. Thanks.\n\nChannel 1: Mhmm. Okay. You're back for now.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":-0.02079393621534109},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.76,"end":5.62,"sentiment":"neutral","sentiment_score":-0.06308859693152565},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.24,"end":13.7,"sentiment":"neutral","sentiment_score":-0.020545227703853294},{"text":"We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":22.345,"end":30.98,"sentiment":"neutral","sentiment_score":-0.014307214845237988},{"text":"Please choose from the following options.","start":39.28,"end":41.14,"sentiment":"neutral","sentiment_score":-0.00639602371181051}],"sentiment":"neutral","sentiment_score":-0.024866284360774815,"channel":1,"num_words":78,"start":0.08,"end":41.14},{"sentences":[{"text":"For sales and presales inquiries, say presales or press 1.","start":41.52,"end":45.454998,"sentiment":"neutral","sentiment_score":-0.0045378260314464566},{"text":"For post sales support, say","start":45.454998,"end":47.215,"sentiment":"neutral","sentiment_score":-0.004670386295765638}],"sentiment":"neutral","sentiment_score":-0.004582012786219517,"channel":1,"num_words":15,"start":41.52,"end":47.215},{"sentences":[{"text":"18.","start":47.114998,"end":47.614998,"sentiment":"neutral","sentiment_score":-0.003462198656052351}],"sentiment":"neutral","sentiment_score":-0.003462198656052351,"channel":0,"num_words":1,"start":47.114998,"end":47.614998},{"sentences":[{"text":"post For sales, say sales or press 1.","start":47.215,"end":50.895,"sentiment":"neutral","sentiment_score":-0.005410071753431112},{"text":"For licensing, say licensing or press 2.","start":50.895,"end":53.614998,"sentiment":"neutral","sentiment_score":-0.00917287403717637}],"sentiment":"neutral","sentiment_score":-0.007166046152512233,"channel":1,"num_words":15,"start":47.215,"end":53.614998},{"sentences":[{"text":"10.","start":53.230003,"end":53.730003,"sentiment":"neutral","sentiment_score":-0.005563552491366863}],"sentiment":"neutral","sentiment_score":-0.005563552491366863,"channel":0,"num_words":1,"start":53.230003,"end":53.730003},{"sentences":[{"text":"For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":53.614998,"end":59.629997,"sentiment":"neutral","sentiment_score":-0.10804015299991558},{"text":"By continuing, you consent to this recording.","start":60.489998,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.12034683781010765},{"text":"To opt out, please press 1 now.","start":63.289997,"end":65.549995,"sentiment":"neutral","sentiment_score":-0.09523962438106537},{"text":"You are the first caller in the queue.","start":70.775,"end":72.534996,"sentiment":"neutral","sentiment_score":-0.055357066448777914},{"text":"Please wait for the next available representative.","start":72.534996,"end":74.555,"sentiment":"neutral","sentiment_score":-0.09607455240828651}],"sentiment":"neutral","sentiment_score":-0.09744263626635075,"channel":1,"num_words":48,"start":53.614998,"end":74.555},{"sentences":[{"text":"Your call is important to us.","start":75.575,"end":77.255,"sentiment":"neutral","sentiment_score":-0.17660953601201376},{"text":"Please remain on the line, and your call will be answered by","start":77.255,"end":79.735,"sentiment":"neutral","sentiment_score":-0.10756768907109897}],"sentiment":"neutral","sentiment_score":-0.13058163805140388,"channel":1,"num_words":18,"start":75.575,"end":79.735},{"sentences":[{"text":"Hello?","start":84.28,"end":84.78,"sentiment":"neutral","sentiment_score":-0.02470383793115616}],"sentiment":"neutral","sentiment_score":-0.02470383793115616,"channel":0,"num_words":1,"start":84.28,"end":84.78},{"sentences":[{"text":"Hi.","start":84.41,"end":84.81,"sentiment":"neutral","sentiment_score":0.05276048183441162},{"text":"This is Juan Ingram Micro.","start":84.81,"end":86.49,"sentiment":"neutral","sentiment_score":0.09028294831514358},{"text":"How can I assist you?","start":86.49,"end":87.79,"sentiment":"neutral","sentiment_score":0.14625637531280516}],"sentiment":"neutral","sentiment_score":0.1123142818158323,"channel":1,"num_words":11,"start":84.41,"end":87.79},{"sentences":[{"text":"Good afternoon, Ned.","start":89.240005,"end":90.600006,"sentiment":"neutral","sentiment_score":0.2609222928682963},{"text":"This is Ross with Tech Home Systems.","start":90.600006,"end":92.78,"sentiment":"neutral","sentiment_score":0.20303460104124887},{"text":"How are you?","start":92.840004,"end":93.585,"sentiment":"neutral","sentiment_score":0.18365944425264993}],"sentiment":"neutral","sentiment_score":0.21192210912704468,"channel":0,"num_words":13,"start":89.240005,"end":93.585},{"sentences":[{"text":"I'm good.","start":94.65,"end":95.05,"sentiment":"positive","sentiment_score":0.38496625423431396},{"text":"Thank you for asking.","start":95.05,"end":95.93,"sentiment":"positive","sentiment_score":0.5027499869465828},{"text":"How about you?","start":95.93,"end":96.705,"sentiment":"neutral","sentiment_score":0.2785443365573883}],"sentiment":"positive","sentiment_score":0.401840607325236,"channel":1,"num_words":9,"start":94.65,"end":96.705},{"sentences":[{"text":"I'm doing 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Datalogic","start":113.090004,"end":113.990005,"sentiment":"neutral","sentiment_score":-0.03454815658430258}],"sentiment":"neutral","sentiment_score":-0.04386782879009843,"channel":0,"num_words":4,"start":112.850006,"end":113.990005},{"sentences":[{"text":"Cisco?","start":113.57,"end":114.07,"sentiment":"neutral","sentiment_score":-0.02678154595196247}],"sentiment":"neutral","sentiment_score":-0.02678154595196247,"channel":1,"num_words":1,"start":113.57,"end":114.07},{"sentences":[{"text":"product.","start":114.130005,"end":114.630005,"sentiment":"neutral","sentiment_score":-0.028457239270210263}],"sentiment":"neutral","sentiment_score":-0.028457239270210263,"channel":0,"num_words":1,"start":114.130005,"end":114.630005},{"sentences":[{"text":"Oh, okay.","start":115.97,"end":116.77,"sentiment":"neutral","sentiment_score":-0.03091570921242237},{"text":"For for that one, you need to send us an email to codes@IngramMicro.com.au because we don't have a direct quotation online to taking calls.","start":116.77,"end":129.675,"sentiment":"neutral","sentiment_score":-0.08072576733926932},{"text":"They are sending you","start":130.535,"end":131.735,"sentiment":"neutral","sentiment_score":-0.0470929779112339}],"sentiment":"neutral","sentiment_score":-0.07292072487374147,"channel":1,"num_words":30,"start":115.97,"end":131.735},{"sentences":[{"text":"Actually,","start":131.66501,"end":132.065,"sentiment":"neutral","sentiment_score":-0.05396740883588791}],"sentiment":"neutral","sentiment_score":-0.05396740883588791,"channel":0,"num_words":1,"start":131.66501,"end":132.065},{"sentences":[{"text":"an email","start":131.735,"end":132.475,"sentiment":"neutral","sentiment_score":-0.06640768051147461}],"sentiment":"neutral","sentiment_score":-0.06640768051147461,"channel":1,"num_words":2,"start":131.735,"end":132.475},{"sentences":[{"text":"I just","start":132.065,"end":132.705,"sentiment":"neutral","sentiment_score":-0.07652194052934647}],"sentiment":"neutral","sentiment_score":-0.07652194052934647,"channel":0,"num_words":2,"start":132.065,"end":132.705},{"sentences":[{"text":"via","start":132.615,"end":132.935,"sentiment":"neutral","sentiment_score":-0.06141539663076401}],"sentiment":"neutral","sentiment_score":-0.06141539663076401,"channel":1,"num_words":1,"start":132.615,"end":132.935},{"sentences":[{"text":"wanted","start":132.705,"end":133.185,"sentiment":"neutral","sentiment_score":-0.053987838327884674}],"sentiment":"neutral","sentiment_score":-0.053987838327884674,"channel":0,"num_words":1,"start":132.705,"end":133.185},{"sentences":[{"text":"Excel.","start":132.935,"end":133.435,"sentiment":"neutral","sentiment_score":-0.0496373325586319}],"sentiment":"neutral","sentiment_score":-0.0496373325586319,"channel":1,"num_words":1,"start":132.935,"end":133.435},{"sentences":[{"text":"to a 100% will send an 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back for now.","start":172.6,"end":173.66,"sentiment":"neutral","sentiment_score":0.04472281038761139}],"sentiment":"neutral","sentiment_score":0.05372534195582072,"channel":1,"num_words":6,"start":171.32,"end":173.66}]},"summary":{"result":"success","short":"The customer calls Ingram Micro and is prompted to select options for different departments. They are then placed on hold and listen to a recorded message about recording and opting out of calls. When the customer speaks to an agent, they ask about availability and pricing for a specific product, and the agent provides an email address for quotes and a website for finding quotes."},"intents":{"segments":[{"text":"This is Juan Ingram Micro. How can I assist you? Good afternoon, Ned.","start_word":178,"end_word":190,"intents":[{"intent":"Assist customer","confidence_score":0.09203956}]}]},"sentiments":{"segments":[{"text":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say 18. post For sales, say sales or press 1. For licensing, say licensing or press 2. 10. For re Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by Hello? Hi. This is Juan Ingram Micro. How can I assist you? Good afternoon, Ned. This is Ross with Tech Home Systems. How are you?","start_word":0,"end_word":200,"sentiment":"neutral","sentiment_score":-0.021708747372031212},{"text":"I'm good. Thank you for asking.","start_word":201,"end_word":206,"sentiment":"positive","sentiment_score":0.4390396177768707},{"text":"How about you?","start_word":207,"end_word":209,"sentiment":"neutral","sentiment_score":0.28798484802246094},{"text":"I'm doing good.","start_word":210,"end_word":212,"sentiment":"positive","sentiment_score":0.3723205029964447},{"text":"Matt, actually, we got one customer. He is Mhmm. after Mhmm. CM9681. Is this a Nope. It's a Datalogic Cisco? product. Oh, okay. For for that one, you need to send us an email to codes@IngramMicro.com.au because we don't have a direct quotation online to taking calls. They are sending you Actually, an email I just via wanted Excel. to a 100% will send an email. Before that, if you can just let me know the availability, ETA for following. For that one, the quotation team will be the one that's going to provide you the availability, the stock on hand, the pricing. And, also, in case that we that is not available, they will provide you the closest replacement, thequotes@ingrownmicro Okay. .com.au. Codes@engrammicro.com.eu. Right? Yes. Alright. Thanks. Mhmm. Okay. You're back for now.","start_word":213,"end_word":346,"sentiment":"neutral","sentiment_score":-0.016341449692845345}],"average":{"sentiment":"neutral","sentiment_score":-0.002867339851851473}}}}