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Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Lake Jacinta speaking.","start":36.815002,"end":38.275,"sentiment":"neutral","sentiment_score":0.011504050809890032}],"sentiment":"neutral","sentiment_score":0.011504050809890032,"channel":1,"num_words":3,"start":36.815002,"end":38.275},{"sentences":[{"text":"Yeah.","start":39.21,"end":39.45,"sentiment":"neutral","sentiment_score":0.1006382405757904},{"text":"Good morning.","start":39.45,"end":40.09,"sentiment":"positive","sentiment_score":0.3344169855117798},{"text":"May I speak with Brody?","start":40.09,"end":41.23,"sentiment":"neutral","sentiment_score":0.14662905037403107}],"sentiment":"neutral","sentiment_score":0.18782718293368816,"channel":0,"num_words":8,"start":39.21,"end":41.23},{"sentences":[{"text":"Yep.","start":42.735,"end":43.135002,"sentiment":"neutral","sentiment_score":0.018849939107894897},{"text":"What was the call 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IT.","start":53.435,"end":55.215,"sentiment":"neutral","sentiment_score":0.011369563639163971}],"sentiment":"neutral","sentiment_score":0.011369563639163971,"channel":0,"num_words":4,"start":53.435,"end":55.215},{"sentences":[{"text":"Okay.","start":55.95,"end":56.27,"sentiment":"neutral","sentiment_score":-0.005225789733231068},{"text":"Just put me on hold for a second.","start":56.27,"end":58.06,"sentiment":"neutral","sentiment_score":-0.0713614895939827}],"sentiment":"neutral","sentiment_score":-0.06401307849834363,"channel":1,"num_words":9,"start":55.95,"end":58.06},{"sentences":[{"text":"Thank you.","start":58.33,"end":59.15,"sentiment":"neutral","sentiment_score":0.19909419119358063}],"sentiment":"neutral","sentiment_score":0.19909419119358063,"channel":0,"num_words":2,"start":58.33,"end":59.15},{"sentences":[{"text":"Hey there.","start":104.65,"end":105.05,"sentiment":"neutral","sentiment_score":-0.1306799054145813},{"text":"He's just unavailable at the moment.","start":105.05,"end":106.490005,"sentiment":"negative","sentiment_score":-0.4272903949022293},{"text":"He has I think he's in a meeting.","start":106.490005,"end":107.770004,"sentiment":"neutral","sentiment_score":-0.2755685690790415},{"text":"Do you want me to","start":107.770004,"end":108.83,"sentiment":"neutral","sentiment_score":-0.1599497139453888}],"sentiment":"neutral","sentiment_score":-0.2775904429810388,"channel":1,"num_words":21,"start":104.65,"end":108.83},{"sentences":[{"text":"Alright.","start":108.76694,"end":109.26694,"sentiment":"neutral","sentiment_score":-0.14153067767620087}],"sentiment":"neutral","sentiment_score":-0.14153067767620087,"channel":0,"num_words":1,"start":108.76694,"end":109.26694},{"sentences":[{"text":"take a message and get him to give you a call?","start":108.97,"end":110.33,"sentiment":"neutral","sentiment_score":-0.1867101409218528},{"text":"Do you wanna give a call later?","start":110.33,"end":111.630005,"sentiment":"neutral","sentiment_score":-0.19263689645699092}],"sentiment":"neutral","sentiment_score":-0.18901499029662874,"channel":1,"num_words":18,"start":108.97,"end":111.630005},{"sentences":[{"text":"I'll just call him back later.","start":111.966934,"end":114.146935,"sentiment":"neutral","sentiment_score":-0.1347428858280182}],"sentiment":"neutral","sentiment_score":-0.1347428858280182,"channel":0,"num_words":6,"start":111.966934,"end":114.146935},{"sentences":[{"text":"Okay.","start":114.65,"end":114.97,"sentiment":"neutral","sentiment_score":0.18636155128479004},{"text":"Thank you.","start":114.97,"end":115.71,"sentiment":"positive","sentiment_score":0.4644419699907303}],"sentiment":"positive","sentiment_score":0.3717484970887502,"channel":1,"num_words":3,"start":114.65,"end":115.71},{"sentences":[{"text":"Thank you.","start":116.046936,"end":116.866936,"sentiment":"positive","sentiment_score":0.387580469250679}],"sentiment":"positive","sentiment_score":0.387580469250679,"channel":0,"num_words":2,"start":116.046936,"end":116.866936}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT called Brody regarding a meeting and the business they were calling from. Brody is unavailable at the moment and the representative offers to take a message and have him call back later."},"intents":{"segments":[{"text":"May I speak with Brody? Yep.","start_word":6,"end_word":11,"intents":[{"intent":"Speak with brody","confidence_score":0.47530276}]},{"text":"May I speak with Brody? Yep. What was the call regarding? This is regarding the meeting with him Okay.","start_word":6,"end_word":24,"intents":[{"intent":"Discuss meeting with brody","confidence_score":0.02781097}]}]},"sentiments":{"segments":[{"text":"Lake Jacinta speaking. Yeah. Good morning. May I speak with Brody? Yep. What was the call regarding? This is regarding the meeting with him Okay. And what business are you calling from? from Cloud Solution IT. Okay. Just put me on hold for a second. Thank you. Hey there.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.021642277017235756},{"text":"He's just unavailable at the moment.","start_word":49,"end_word":54,"sentiment":"negative","sentiment_score":-0.4026521146297455},{"text":"He has I think he's in a meeting. Do you want me to Alright. take a message and get him to give you a call? Do you wanna give a call later? I'll just call him back later. Okay.","start_word":55,"end_word":93,"sentiment":"neutral","sentiment_score":-0.17871710658073425},{"text":"Thank you. Thank you.","start_word":94,"end_word":97,"sentiment":"positive","sentiment_score":0.4509028196334839}],"average":{"sentiment":"neutral","sentiment_score":-0.06738066673278809}}}}