{"metadata":{"transaction_key":"deprecated","request_id":"019fac52-ea97-73b0-935e-763ea5596991","sha256":"88e51873d0bb559bc0390deb2c4030c28bf36d23b6d04af95e16c1f40d6a653b","created":"2026-07-29T05:22:24.427Z","duration":31.031937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Steven Mack.","confidence":0.85253906,"words":[{"word":"i'm","start":6.0,"end":6.16,"confidence":0.8249512,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007131203077733517},{"word":"looking","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.01756245642900467},{"word":"for","start":6.56,"end":7.06,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01548541709780693},{"word":"steven","start":7.12,"end":7.62,"confidence":0.85253906,"punctuated_word":"Steven","sentiment":"neutral","sentiment_score":0.04058143496513367},{"word":"mack","start":7.7599998,"end":8.26,"confidence":0.80371094,"punctuated_word":"Mack.","sentiment":"neutral","sentiment_score":0.1130409836769104}],"paragraphs":{"transcript":"\nI'm looking for Steven Mack.","paragraphs":[{"sentences":[{"text":"I'm looking for Steven Mack.","start":6.0,"end":8.26,"sentiment":"neutral","sentiment_score":0.03876029904931784}],"sentiment":"neutral","sentiment_score":0.03876029904931784,"num_words":5,"start":6.0,"end":8.26}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.08,"end":0.32,"confidence":0.7963867,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06694652885198593},{"word":"if","start":0.32,"end":0.48,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02723083645105362},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0021184608340263367},{"word":"record","start":0.71999997,"end":1.04,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.013286929577589037},{"word":"your","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.003417953848838806},{"word":"name","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0150703564286232},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011950530111789703},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.028911761939525604},{"word":"for","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.018053263425827023},{"word":"calling","start":2.32,"end":2.82,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03073817491531372},{"word":"i'll","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.009261852130293846},{"word":"see","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.008435115218162537},{"word":"if","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0002369619905948639},{"word":"this","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.018198080360889435},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.018506653606891632},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017003636807203293},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.009895695373415949},{"word":"thanks","start":14.48,"end":14.98,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6561761498451233},{"word":"please","start":15.424999,"end":15.745,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.02675759792327881},{"word":"stay","start":15.745,"end":16.145,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.01139289140701294},{"word":"on","start":16.145,"end":16.305,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09900034964084624},{"word":"the","start":16.305,"end":16.805,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2599889934062958},{"word":"line","start":21.585,"end":22.085,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.1407427042722702}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.06694652885198593},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.74,"sentiment":"neutral","sentiment_score":-0.008182118879631162},{"text":"Thanks.","start":14.48,"end":14.98,"sentiment":"positive","sentiment_score":0.6561761498451233},{"text":"Please stay on the line.","start":15.424999,"end":22.085,"sentiment":"neutral","sentiment_score":0.09687346816062928}],"sentiment":"neutral","sentiment_score":0.04680765727939813,"num_words":23,"start":0.08,"end":22.085}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Steven Mack.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"neutral","sentiment_score":0.06694652885198593},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.74,"sentiment":"neutral","sentiment_score":-0.008182118879631162}],"sentiment":"neutral","sentiment_score":-0.003762786660124274,"channel":1,"num_words":17,"start":0.08,"end":4.74},{"sentences":[{"text":"I'm looking for Steven Mack.","start":6.0,"end":8.26,"sentiment":"neutral","sentiment_score":0.03876029904931784}],"sentiment":"neutral","sentiment_score":0.03876029904931784,"channel":0,"num_words":5,"start":6.0,"end":8.26},{"sentences":[{"text":"Thanks.","start":14.48,"end":14.98,"sentiment":"positive","sentiment_score":0.6561761498451233},{"text":"Please stay on the line.","start":15.424999,"end":22.085,"sentiment":"neutral","sentiment_score":0.09687346816062928}],"sentiment":"neutral","sentiment_score":0.1900905817747116,"channel":1,"num_words":6,"start":14.48,"end":22.085}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Steven Mack. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":23,"end_word":27,"intents":[{"intent":"Record caller information","confidence_score":0.13069153}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Steven Mack.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.009748735465109348},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.6561761498451233},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.12896481156349182}],"average":{"sentiment":"neutral","sentiment_score":0.06123979275043194}}}}