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Tom speaking.\n\nChannel 0: Hello. Hi, sir. Good afternoon. This is Abby from Tech Know One in Springfield, Brisbane. Is this mister Tom Hill in Ford Group?\n\nChannel 1: Yep.\n\nChannel 0: Yeah, sir. We wanted to reach out to you, check if you're already up for an IT review, a quick gap analysis for operation, like, website\n\nChannel 1: I what?\n\nChannel 0: development.\n\nChannel 1: Sorry.\n\nChannel 0: If you're already up for an IT review, like a quick gap analysis for an overall improvement with your IT?\n\nChannel 1: No. No. Good thing.\n\nChannel 0: All good? Okay. No problem. Thank you. Take care.\n\nChannel 1: K. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.013659492135047913},{"text":"Tom speaking.","start":1.12,"end":1.86,"sentiment":"neutral","sentiment_score":0.01498960331082344}],"sentiment":"neutral","sentiment_score":0.014546232918898264,"channel":1,"num_words":3,"start":0.79999995,"end":1.86},{"sentences":[{"text":"Hello.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.04357197880744934},{"text":"Hi, sir.","start":3.4399998,"end":4.0,"sentiment":"neutral","sentiment_score":0.18811913579702377},{"text":"Good afternoon.","start":4.0,"end":4.72,"sentiment":"neutral","sentiment_score":0.3164188861846924},{"text":"This is Abby from Tech Know One in Springfield, Brisbane.","start":4.72,"end":8.18,"sentiment":"neutral","sentiment_score":0.15005697757005693},{"text":"Is this mister Tom Hill in Ford Group?","start":8.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.06714226910844445}],"sentiment":"neutral","sentiment_score":0.13436330223213072,"channel":0,"num_words":23,"start":2.96,"end":10.82},{"sentences":[{"text":"Yep.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.057416096329689026}],"sentiment":"neutral","sentiment_score":0.057416096329689026,"channel":1,"num_words":1,"start":11.5199995,"end":12.0199995},{"sentences":[{"text":"Yeah, sir.","start":12.705,"end":13.105,"sentiment":"neutral","sentiment_score":0.07980319857597351},{"text":"We wanted to reach out to you, check if you're already up for an IT review, a quick gap analysis for operation, like, website","start":13.105,"end":23.025,"sentiment":"neutral","sentiment_score":0.04592631617560983}],"sentiment":"neutral","sentiment_score":0.04853223020640703,"channel":0,"num_words":26,"start":12.705,"end":23.025},{"sentences":[{"text":"I what?","start":22.715,"end":23.115,"sentiment":"neutral","sentiment_score":0.01507297856733203}],"sentiment":"neutral","sentiment_score":0.01507297856733203,"channel":1,"num_words":2,"start":22.715,"end":23.115},{"sentences":[{"text":"development.","start":23.025,"end":23.525,"sentiment":"neutral","sentiment_score":0.017035698518157005}],"sentiment":"neutral","sentiment_score":0.017035698518157005,"channel":0,"num_words":1,"start":23.025,"end":23.525},{"sentences":[{"text":"Sorry.","start":23.115,"end":23.615,"sentiment":"neutral","sentiment_score":-0.015254978090524672}],"sentiment":"neutral","sentiment_score":-0.015254978090524672,"channel":1,"num_words":1,"start":23.115,"end":23.615},{"sentences":[{"text":"If you're already up for an IT review, like a quick gap analysis for an overall improvement with your IT?","start":24.625,"end":32.43,"sentiment":"neutral","sentiment_score":0.026711427373811603}],"sentiment":"neutral","sentiment_score":0.026711427373811603,"channel":0,"num_words":20,"start":24.625,"end":32.43},{"sentences":[{"text":"No.","start":32.59,"end":33.07,"sentiment":"neutral","sentiment_score":-0.1771598756313324},{"text":"No.","start":33.07,"end":33.39,"sentiment":"neutral","sentiment_score":-0.11781027168035509},{"text":"Good thing.","start":33.39,"end":34.13,"sentiment":"neutral","sentiment_score":0.11874717101454735}],"sentiment":"neutral","sentiment_score":-0.014368951320648193,"channel":1,"num_words":4,"start":32.59,"end":34.13},{"sentences":[{"text":"All good?","start":34.65,"end":35.39,"sentiment":"neutral","sentiment_score":0.15770043432712555},{"text":"Okay.","start":35.45,"end":35.93,"sentiment":"neutral","sentiment_score":0.2000594139099121},{"text":"No problem.","start":35.93,"end":36.57,"sentiment":"positive","sentiment_score":0.3459174335002899},{"text":"Thank you.","start":36.57,"end":36.97,"sentiment":"positive","sentiment_score":0.5460172593593597},{"text":"Take care.","start":36.97,"end":37.71,"sentiment":"positive","sentiment_score":0.4248012453317642}],"sentiment":"positive","sentiment_score":0.3498813509941101,"channel":0,"num_words":9,"start":34.65,"end":37.71},{"sentences":[{"text":"K.","start":37.95,"end":38.190002,"sentiment":"neutral","sentiment_score":0.1311093121767044},{"text":"Bye.","start":38.190002,"end":38.690002,"sentiment":"neutral","sentiment_score":0.09337157011032104}],"sentiment":"neutral","sentiment_score":0.11224044114351273,"channel":1,"num_words":2,"start":37.95,"end":38.690002}]},"summary":{"result":"success","short":" Abby from Tech Know One called and asked if Tom Hill is already up for an IT review and a gap analysis for operation and website development. Tom says no, but Abby thanks him and ends the call."},"intents":{"segments":[{"text":"We wanted to reach out to you, check if you're already up for an IT review, a quick gap analysis for operation, like, website I what? development. Sorry.","start_word":29,"end_word":56,"intents":[{"intent":"Check availability","confidence_score":0.20959362}]},{"text":"No problem. Thank you. Take care. K. Bye.","start_word":84,"end_word":91,"intents":[{"intent":"End conversation","confidence_score":0.37063345}]},{"text":"Thank you. Take care. K.","start_word":86,"end_word":90,"intents":[{"intent":"Express gratitude","confidence_score":0.019351428}]}]},"sentiments":{"segments":[{"text":"Hello. Tom speaking. Hello. Hi, sir. Good afternoon. This is Abby from Tech Know One in Springfield, Brisbane. Is this mister Tom Hill in Ford Group? Yep. Yeah, sir. We wanted to reach out to you, check if you're already up for an IT review, a quick gap analysis for operation, like, website I what? development. Sorry. If you're already up for an IT review, like a quick gap analysis for an overall improvement with your IT? No. No. Good thing. All good? Okay.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.0658353641629219},{"text":"No problem. Thank you. Take care.","start_word":84,"end_word":89,"sentiment":"positive","sentiment_score":0.4433196485042572},{"text":"K. Bye.","start_word":90,"end_word":91,"sentiment":"neutral","sentiment_score":0.1273285150527954}],"average":{"sentiment":"neutral","sentiment_score":0.09287787527933608}}}}