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My name is Veronica, and I'm calling from OQ Financials. I got your contact from my operations manager, Connor. Yeah. Good.\n\nHow are you? I have a bit of a random one for you, and I don't know if it's something you guys do or not. But I have a client who really wants assistance with private health insurance. Do you guys do private health insurance? No.\n\nJust general private health, like your your Medibank and because we do all the other insurances, but I don't we don't do, like, hospital extras and those things. Do you know anyone that would that you guys trust? Because usually it's someone that people will just go online and do comparisons, but she's really struggling with it. So I'm trying to find someone that, you know, could assist her. Because you because I'm a financial adviser myself.\n\nSo so we do, like, your life shift EIP from all of that, but not private health insurance. Yeah. No. Neither. 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Melissa speaking. Oh, yes. How are you? Good.\n\nThank you. Oh, we don't what sort of hell is it like income protection or something like that? Yeah. We don't do that either, unfortunately. Let me have a look.\n\nYeah. Yeah. Let me just check. We've also got Gold Coast Financial Advisors. And I know they do, like, a lot of income protections and stuff, but I'm not sure if that'd be helpful.\n\nLet's have a quick look. Income loss trauma. Yep. Yep. Yeah.\n\nYeah. Jeez. No. I don't know anybody. Yeah.\n\nYeah. Because I think it's yeah. I think it's a whole new ballgame private health, isn't it? No. Unfortunately, I do not.\n\nSorry. Awesome. Thank you so much, Veronica. See you. Bye.","paragraphs":[{"sentences":[{"text":"Insurance Brokers.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":-0.0006350316107273102},{"text":"Melissa speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.007582991151139139},{"text":"Oh, yes.","start":12.0,"end":12.719999,"sentiment":"neutral","sentiment_score":0.09154339134693146},{"text":"How are you?","start":12.719999,"end":13.54,"sentiment":"neutral","sentiment_score":0.0986898938814799},{"text":"Good.","start":15.495,"end":15.815,"sentiment":"positive","sentiment_score":0.47567296028137207}],"sentiment":"neutral","sentiment_score":0.09687253437004983,"num_words":10,"start":0.24,"end":15.815},{"sentences":[{"text":"Thank you.","start":15.815,"end":16.555,"sentiment":"positive","sentiment_score":0.5600894093513489},{"text":"Oh, we don't what sort of hell is it like income protection or something like 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Melissa speaking.\n\nChannel 0: Hi, Melissa. My name is Veronica, and I'm calling from OQ Financials. I got your contact from my operations manager, Connor.\n\nChannel 1: Oh, yes. How are you?\n\nChannel 0: Yeah. Good. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: I have a bit of a random one for you, and I don't know if it's something you guys do or not. But I have a client who really wants assistance with private health insurance. Do you guys do private health insurance?\n\nChannel 1: Oh, we don't what sort of hell is it like income protection or\n\nChannel 0: No. Just\n\nChannel 1: something\n\nChannel 0: general\n\nChannel 1: like that?\n\nChannel 0: private health, like your your Medibank and because we do all the other insurances, but I don't we don't do, like, hospital extras\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: We don't\n\nChannel 0: those\n\nChannel 1: do\n\nChannel 0: things.\n\nChannel 1: that either, unfortunately.\n\nChannel 0: Do you know anyone that would that you guys trust?\n\nChannel 1: Let me have a look.\n\nChannel 0: Because usually it's someone that people will just go online and do comparisons,\n\nChannel 1: Yeah.\n\nChannel 0: but she's really struggling with it. So I'm trying to find someone that, you know, could assist her.\n\nChannel 1: Yeah. Let me just check. We've also got Gold Coast Financial Advisors. And I know they do, like, a lot of income protections and stuff, but I'm not sure if that'd be helpful. Let's have a quick look.\n\nChannel 0: Because you\n\nChannel 1: Income\n\nChannel 0: because I'm a financial\n\nChannel 1: loss\n\nChannel 0: adviser\n\nChannel 1: trauma.\n\nChannel 0: myself.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: so we do, like, your life shift EIP from all of that, but not private\n\nChannel 1: Yeah.\n\nChannel 0: health insurance.\n\nChannel 1: Yeah. Jeez. No.\n\nChannel 0: Yeah.\n\nChannel 1: I don't know\n\nChannel 0: No.\n\nChannel 1: anybody.\n\nChannel 0: Neither. And I was like, oh, the only one I could think of was you guys because I know you do the general\n\nChannel 1: Yeah.\n\nChannel 0: insurance, but I wasn't sure if private\n\nChannel 1: Yeah.\n\nChannel 0: health\n\nChannel 1: Because I\n\nChannel 0: was\n\nChannel 1: think\n\nChannel 0: part\n\nChannel 1: it's\n\nChannel 0: of that.\n\nChannel 1: yeah. I think it's a whole new ballgame private health, isn't it?\n\nChannel 0: Yeah.\n\nChannel 1: No. Unfortunately,\n\nChannel 0: No.\n\nChannel 1: I do not.\n\nChannel 0: No. That's okay. No. That's okay. I thought I'll give you a call and see if you do, but all good.\n\nIf someone needs other types\n\nChannel 1: Sorry.\n\nChannel 0: of insurances, I will let you know.\n\nChannel 1: Awesome. Thank you so much, Veronica.\n\nChannel 0: No problem at all. Thanks for your time.\n\nChannel 1: See you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Insurance Brokers.","start":0.24,"end":0.96,"sentiment":"neutral","sentiment_score":-0.0006350316107273102},{"text":"Melissa speaking.","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.007582991151139139}],"sentiment":"neutral","sentiment_score":0.0034739797702059145,"channel":1,"num_words":4,"start":0.24,"end":1.86},{"sentences":[{"text":"Hi, Melissa.","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.05549764260649681},{"text":"My name is Veronica, and I'm calling from OQ Financials.","start":3.28,"end":6.58,"sentiment":"neutral","sentiment_score":0.06846462078392505},{"text":"I got your contact from my operations manager, Connor.","start":7.52,"end":11.3,"sentiment":"neutral","sentiment_score":0.057105393045478396}],"sentiment":"neutral","sentiment_score":0.06236143002197856,"channel":0,"num_words":21,"start":2.3999999,"end":11.3},{"sentences":[{"text":"Oh, 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The customer's client wants assistance with private health insurance and the representative is unsure if the company provides that type of service. The representative suggests other insurance options and the call ends with the customer thanking the representative."},"intents":{"segments":[{"text":"I have a bit of a random one for you, and I don't know if it's something you guys do or not. But I have a client who really wants assistance with private health insurance. Do you guys do private health insurance?","start_word":38,"end_word":79,"intents":[{"intent":"Investigate private health insurance","confidence_score":0.0008304052}]},{"text":"Do you know anyone that would that you guys trust? Let me have a look. Because usually it's someone that people will just go online and do comparisons, Yeah. but she's really struggling with it. So I'm trying to find someone that, you know, could assist her. 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Thank you.","start_word":35,"end_word":37,"sentiment":"positive","sentiment_score":0.5147652626037598},{"text":"I have a bit of a random one for you, and I don't know if it's something you guys do or not. But I have a client who really wants assistance with private health insurance. Do you guys do private health insurance? Oh, we don't what sort of hell is it like income protection or No. Just something general like that? private health, like your your Medibank and because we do all the other insurances, but I don't we don't do, like, hospital extras Yeah. and We don't those do things. that either, unfortunately. Do you know anyone that would that you guys trust? Let me have a look. Because usually it's someone that people will just go online and do comparisons, Yeah.","start_word":38,"end_word":160,"sentiment":"neutral","sentiment_score":-0.0872393250465393},{"text":"but she's really struggling with it.","start_word":161,"end_word":166,"sentiment":"negative","sentiment_score":-0.38373979926109314},{"text":"So I'm trying to find someone that, you know, could assist her. Yeah. Let me just check. We've also got Gold Coast Financial Advisors. And I know they do, like, a lot of income protections and stuff, but I'm not sure if that'd be helpful. Let's have a quick look. Because you Income because I'm a financial loss adviser trauma. myself. Yep. So Yep. so we do, like, your life shift EIP from all of that, but not private Yeah. health insurance. Yeah. Jeez. No. Yeah. I don't know No. anybody. Neither. And I was like, oh, the only one I could think of was you guys because I know you do the general Yeah. insurance, but I wasn't sure if private Yeah. health Because I was think part it's of that. yeah. I think it's a whole new ballgame private health, isn't it? Yeah. No. Unfortunately, No. I do not. No. That's okay. No. That's okay. I thought I'll give you a call and see if you do, but all good. If someone needs other types Sorry. of insurances, I will let you know.","start_word":167,"end_word":351,"sentiment":"neutral","sentiment_score":-0.039147806932797305},{"text":"Awesome. Thank you so much, Veronica. No problem at all. Thanks for your time. See you.","start_word":352,"end_word":367,"sentiment":"positive","sentiment_score":0.48857381939888},{"text":"Bye. Bye.","start_word":368,"end_word":369,"sentiment":"neutral","sentiment_score":0.13404540717601776}],"average":{"sentiment":"neutral","sentiment_score":-0.01742193607684693}}}}