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Good afternoon. This is Lorraine from Airtel tech support. How can I assist you today? Mhmm.\n\nOkay. I see. Mhmm. Mhmm. Mhmm.\n\nOkay. Am I speaking with Bangkao Jin? It's an Internet service, I think. Sorry? Yes.\n\nOkay. May I know your full name, please? Mhmm. Mhmm. Mhmm.\n\nMhmm. Do you know the your Internet service provider on where did you inquire? Okay. So it's directly to NBN? Okay.\n\nBut have you inquire to us, Airtel, or no? Okay. Because upon checking on your end, there's no record under your name. So I think, yeah, this is just wrong number. K.\n\nThank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1230391040444374},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.3199271857738495},{"text":"This is Lorraine from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"neutral","sentiment_score":0.3091703951358795},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"neutral","sentiment_score":0.2312664141257604},{"text":"Mhmm.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.016227057203650475}],"sentiment":"neutral","sentiment_score":0.25475951667655916,"num_words":17,"start":1.76,"end":8.58},{"sentences":[{"text":"Okay.","start":18.425,"end":18.825,"sentiment":"neutral","sentiment_score":0.015821322798728943},{"text":"I see.","start":18.825,"end":19.305,"sentiment":"neutral","sentiment_score":0.010530194267630577},{"text":"Mhmm.","start":19.305,"end":19.805,"sentiment":"neutral","sentiment_score":0.0008178248535841703},{"text":"Mhmm.","start":24.105,"end":24.605,"sentiment":"neutral","sentiment_score":0.0009250401053577662},{"text":"Mhmm.","start":25.785,"end":26.285,"sentiment":"neutral","sentiment_score":-0.0015675955219194293}],"sentiment":"neutral","sentiment_score":0.006176163461835434,"num_words":6,"start":18.425,"end":26.285},{"sentences":[{"text":"Okay.","start":27.545,"end":28.045,"sentiment":"neutral","sentiment_score":-0.007770754862576723},{"text":"Am I speaking with Bangkao Jin?","start":28.425,"end":42.04,"sentiment":"neutral","sentiment_score":-0.019533127856751282},{"text":"It's an Internet service, I think.","start":42.260002,"end":45.375,"sentiment":"neutral","sentiment_score":-0.031022241339087486},{"text":"Sorry?","start":47.995,"end":48.495,"sentiment":"neutral","sentiment_score":-0.042332373559474945},{"text":"Yes.","start":53.594997,"end":54.094997,"sentiment":"neutral","sentiment_score":-0.004543730057775974}],"sentiment":"neutral","sentiment_score":-0.023865271576990685,"num_words":15,"start":27.545,"end":54.094997},{"sentences":[{"text":"Okay.","start":63.19,"end":63.69,"sentiment":"neutral","sentiment_score":0.009740650653839111},{"text":"May I know your full name, please?","start":63.989998,"end":65.69,"sentiment":"neutral","sentiment_score":0.0166796227650983},{"text":"Mhmm.","start":69.03,"end":69.53,"sentiment":"neutral","sentiment_score":0.008205736987292767},{"text":"Mhmm.","start":70.95,"end":71.45,"sentiment":"neutral","sentiment_score":0.008427289314568043},{"text":"Mhmm.","start":73.725006,"end":74.225006,"sentiment":"neutral","sentiment_score":0.0019577823113650084}],"sentiment":"neutral","sentiment_score":0.013189892602068458,"num_words":11,"start":63.19,"end":74.225006},{"sentences":[{"text":"Mhmm.","start":74.925,"end":75.425,"sentiment":"neutral","sentiment_score":-0.0028978129848837852},{"text":"Do you know the your Internet service provider on where did you inquire?","start":81.165,"end":85.585,"sentiment":"neutral","sentiment_score":-0.013177786237345291},{"text":"Okay.","start":92.23,"end":92.55,"sentiment":"neutral","sentiment_score":-0.006044195964932442},{"text":"So it's directly to NBN?","start":92.55,"end":94.57,"sentiment":"neutral","sentiment_score":-0.006306464690715075},{"text":"Okay.","start":105.655,"end":106.155,"sentiment":"neutral","sentiment_score":-0.01831113174557686}],"sentiment":"neutral","sentiment_score":-0.01095698501116463,"num_words":21,"start":74.925,"end":106.155},{"sentences":[{"text":"But have you inquire to us, Airtel, or no?","start":107.174995,"end":111.595,"sentiment":"neutral","sentiment_score":-0.03770281726287471},{"text":"Okay.","start":122.06,"end":122.38,"sentiment":"neutral","sentiment_score":-0.10451412200927734},{"text":"Because upon checking on your end, there's no record under your name.","start":122.38,"end":126.56,"sentiment":"neutral","sentiment_score":-0.22603424017628035},{"text":"So I think, yeah, this is just wrong number.","start":126.78,"end":131.36293,"sentiment":"neutral","sentiment_score":-0.15886400557226604},{"text":"K.","start":133.74294,"end":133.98294,"sentiment":"neutral","sentiment_score":0.19768819212913513}],"sentiment":"neutral","sentiment_score":-0.1371355692972429,"num_words":32,"start":107.174995,"end":133.98294},{"sentences":[{"text":"Thank you.","start":133.98294,"end":134.54294,"sentiment":"positive","sentiment_score":0.3893020451068878},{"text":"Bye.","start":134.54294,"end":135.02293,"sentiment":"neutral","sentiment_score":0.31943222880363464},{"text":"Have a great day.","start":135.02293,"end":136.00793,"sentiment":"positive","sentiment_score":0.5039461106061935}],"sentiment":"positive","sentiment_score":0.4448315373488835,"num_words":7,"start":133.98294,"end":136.00793}]}}]},{"alternatives":[{"transcript":"Hi. Yeah. Hi. Good afternoon. I missed a call from a number. I saw that the number came from Airtel, so I did find this number on the Internet and called you. So I received a call. I'll tell you the number the number that called me was 0384 206 312. No. No. So are you what what company are you? What's Airtel? Is it related to NBN? Is it related to NBN Internet? Yeah. Because I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on. Yeah. My name is Naza, n a zed h a, and surname is d for delta, o u e I h I. Yeah. Well, I'm working through Vodafone, but they're doing the NBN connection with NBN. Yes. So they're kind of communicating with NBN to do the connection for us. But our provider will be Vodafone. I'm not sure if that's how United make it. No. No. I didn't can contact yourself before, but because I'm waiting on an Internet inquiry and I received the calls from an Internet company, I thought that would be related. Okay. Yes. No problem. No problem. Thank 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Yeah. Hi. Good afternoon. I missed a call from a number.\n\nI saw that the number came from Airtel, so I did find this number on the Internet and called you. So I received a call. I'll tell you the number the number that called me was 0384 206 312. No. No.\n\nSo are you what what company are you? What's Airtel? Is it related to NBN? Is it related to NBN Internet? Yeah.\n\nBecause I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on. Yeah. My name is Naza, n a zed h a, and surname is d for delta, o u e I h I. Yeah.\n\nWell, I'm working through Vodafone, but they're doing the NBN connection with NBN. Yes. So they're kind of communicating with NBN to do the connection for us. But our provider will be Vodafone. I'm not sure if that's how United make it.\n\nNo. No. I didn't can contact yourself before, but because I'm waiting on an Internet inquiry and I received the calls from an Internet company, I thought that would be related. Okay. Yes.\n\nNo problem. No problem. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.22031958401203156},{"text":"Yeah.","start":8.08,"end":8.4,"sentiment":"neutral","sentiment_score":0.03318570926785469},{"text":"Hi.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.08085086941719055},{"text":"Good afternoon.","start":8.639999,"end":9.28,"sentiment":"neutral","sentiment_score":0.16263195127248764},{"text":"I missed a call from a number.","start":9.28,"end":10.9,"sentiment":"neutral","sentiment_score":-0.01167024006800992}],"sentiment":"neutral","sentiment_score":0.04816069873049855,"num_words":12,"start":6.96,"end":10.9},{"sentences":[{"text":"I saw that the number came from Airtel, so I did find this number on the Internet and called you.","start":11.28,"end":18.305,"sentiment":"neutral","sentiment_score":0.020011716429144143},{"text":"So I received a 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Good afternoon. This is Lorraine from Airtel tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you today?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Hi. Good afternoon. I missed a call from a number. I saw that the number came from Airtel, so I did find this number on the Internet and called you. So\n\nChannel 0: Okay.\n\nChannel 1: I received\n\nChannel 0: I see.\n\nChannel 1: a call.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll tell you the number the number that called me was 0384\n\nChannel 0: Mhmm.\n\nChannel 1: 206\n\nChannel 0: Mhmm.\n\nChannel 1: 312.\n\nChannel 0: Okay. Am I speaking with Bangkao\n\nChannel 1: No. No. So are you what what company are you? What's Airtel?\n\nChannel 0: Jin? It's an Internet service,\n\nChannel 1: Is\n\nChannel 0: I\n\nChannel 1: it\n\nChannel 0: think.\n\nChannel 1: related to NBN?\n\nChannel 0: Sorry?\n\nChannel 1: Is it related to NBN Internet?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Because I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on.\n\nChannel 0: Okay. May I know your full name, please?\n\nChannel 1: Yeah. My name is Naza, n a zed h\n\nChannel 0: Mhmm.\n\nChannel 1: a, and surname\n\nChannel 0: Mhmm.\n\nChannel 1: is d for delta, o\n\nChannel 0: Mhmm.\n\nChannel 1: u e I\n\nChannel 0: Mhmm.\n\nChannel 1: h I.\n\nChannel 0: Do you know the your Internet service provider on where did you inquire?\n\nChannel 1: Yeah. Well, I'm working through Vodafone, but they're doing the NBN connection with NBN.\n\nChannel 0: Okay. So it's directly to NBN?\n\nChannel 1: Yes. So they're kind of communicating with NBN to do the connection for us. But our provider will be Vodafone. I'm not sure if that's how\n\nChannel 0: Okay.\n\nChannel 1: United make\n\nChannel 0: But have you inquire to us, Airtel, or no?\n\nChannel 1: it. No. No. I didn't can contact yourself before, but because I'm waiting on an Internet inquiry and I received the calls from an Internet company, I thought that would be related.\n\nChannel 0: Okay. Because upon checking on your end, there's no record under your name. So I think, yeah, this is just\n\nChannel 1: Okay.\n\nChannel 0: wrong\n\nChannel 1: Yes.\n\nChannel 0: number.\n\nChannel 1: No problem. No problem. Thank you.\n\nChannel 0: K. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.1230391040444374},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.3199271857738495},{"text":"This is Lorraine from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"neutral","sentiment_score":0.3091703951358795},{"text":"How can I assist","start":6.24,"end":7.04,"sentiment":"neutral","sentiment_score":0.27124208584427834}],"sentiment":"neutral","sentiment_score":0.28657532749431475,"channel":0,"num_words":14,"start":1.76,"end":7.04},{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.22031958401203156}],"sentiment":"neutral","sentiment_score":0.22031958401203156,"channel":1,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"you 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Vodafone.","start":100.75,"end":103.41,"sentiment":"neutral","sentiment_score":-0.07092308936019738},{"text":"I'm not sure if that's how","start":103.47,"end":105.76501,"sentiment":"neutral","sentiment_score":-0.06214443283776442}],"sentiment":"neutral","sentiment_score":-0.03865343131698095,"channel":1,"num_words":26,"start":96.03,"end":105.76501},{"sentences":[{"text":"Okay.","start":105.655,"end":106.155,"sentiment":"neutral","sentiment_score":-0.01831113174557686}],"sentiment":"neutral","sentiment_score":-0.01831113174557686,"channel":0,"num_words":1,"start":105.655,"end":106.155},{"sentences":[{"text":"United make","start":105.76501,"end":106.90501,"sentiment":"neutral","sentiment_score":-0.01570410095155239}],"sentiment":"neutral","sentiment_score":-0.01570410095155239,"channel":1,"num_words":2,"start":105.76501,"end":106.90501},{"sentences":[{"text":"But have you inquire to us, Airtel, or no?","start":107.174995,"end":111.595,"sentiment":"neutral","sentiment_score":-0.03770281726287471}],"sentiment":"neutral","sentiment_score":-0.03770281726287471,"channel":0,"num_words":9,"start":107.174995,"end":111.595},{"sentences":[{"text":"it.","start":111.685005,"end":111.76501,"sentiment":"neutral","sentiment_score":-0.04877506569027901},{"text":"No.","start":111.76501,"end":112.08501,"sentiment":"neutral","sentiment_score":-0.20001353323459625},{"text":"No.","start":112.08501,"end":112.245,"sentiment":"neutral","sentiment_score":-0.2668943703174591},{"text":"I didn't can contact yourself before, but because I'm waiting on an Internet inquiry and I received the calls from an Internet company, I thought that would be related.","start":112.245,"end":120.745,"sentiment":"neutral","sentiment_score":-0.24655946061528963}],"sentiment":"neutral","sentiment_score":-0.23955960397142917,"channel":1,"num_words":32,"start":111.685005,"end":120.745},{"sentences":[{"text":"Okay.","start":122.06,"end":122.38,"sentiment":"neutral","sentiment_score":-0.10451412200927734},{"text":"Because upon checking on your end, there's no record under your name.","start":122.38,"end":126.56,"sentiment":"neutral","sentiment_score":-0.22603424017628035},{"text":"So I think, yeah, this is just","start":126.78,"end":129.04,"sentiment":"neutral","sentiment_score":-0.18396670264857157}],"sentiment":"neutral","sentiment_score":-0.2052345961332321,"channel":0,"num_words":20,"start":122.06,"end":129.04},{"sentences":[{"text":"Okay.","start":129.87,"end":130.37,"sentiment":"neutral","sentiment_score":-0.10243597626686096}],"sentiment":"neutral","sentiment_score":-0.10243597626686096,"channel":1,"num_words":1,"start":129.87,"end":130.37},{"sentences":[{"text":"wrong","start":130.54294,"end":130.86293,"sentiment":"neutral","sentiment_score":-0.0894491970539093}],"sentiment":"neutral","sentiment_score":-0.0894491970539093,"channel":0,"num_words":1,"start":130.54294,"end":130.86293},{"sentences":[{"text":"Yes.","start":130.59,"end":130.99,"sentiment":"neutral","sentiment_score":-0.058989353477954865}],"sentiment":"neutral","sentiment_score":-0.058989353477954865,"channel":1,"num_words":1,"start":130.59,"end":130.99},{"sentences":[{"text":"number.","start":130.86293,"end":131.36293,"sentiment":"neutral","sentiment_score":-0.05255993455648422}],"sentiment":"neutral","sentiment_score":-0.05255993455648422,"channel":0,"num_words":1,"start":130.86293,"end":131.36293},{"sentences":[{"text":"No problem.","start":130.99,"end":131.73001,"sentiment":"neutral","sentiment_score":0.05953399837017059},{"text":"No problem.","start":131.95,"end":132.59,"sentiment":"neutral","sentiment_score":0.15777406468987465},{"text":"Thank you.","start":132.59,"end":133.33,"sentiment":"neutral","sentiment_score":0.29824724793434143}],"sentiment":"neutral","sentiment_score":0.17185177033146223,"channel":1,"num_words":6,"start":130.99,"end":133.33},{"sentences":[{"text":"K.","start":133.74294,"end":133.98294,"sentiment":"neutral","sentiment_score":0.19768819212913513},{"text":"Thank you.","start":133.98294,"end":134.54294,"sentiment":"positive","sentiment_score":0.3893020451068878},{"text":"Bye.","start":134.54294,"end":135.02293,"sentiment":"neutral","sentiment_score":0.31943222880363464},{"text":"Have a great day.","start":135.02293,"end":136.00793,"sentiment":"positive","sentiment_score":0.5039461106061935}],"sentiment":"positive","sentiment_score":0.41393861919641495,"channel":0,"num_words":8,"start":133.74294,"end":136.00793}]},"summary":{"result":"success","short":"Lourence from Airtel tech support calls a customer who had previously called them. She asks for the customer's name and company and realizes that the call was actually from an Internet company. She then informs the customer that there is no record of their name and suggests that they contact them directly. The call ends with the customer thanking her and saying goodbye."},"intents":{"segments":[{"text":"This is Lorraine from Airtel tech support. How can I assist Hi. you today?","start_word":3,"end_word":16,"intents":[{"intent":"Assist customer","confidence_score":0.1326522}]},{"text":"So are you what what company are you? What's Airtel?","start_word":82,"end_word":91,"intents":[{"intent":"Confirm information","confidence_score":0.018602211}]},{"text":"So are you what what company are you? What's Airtel? Jin? It's an Internet service, Is I it think. related to NBN? Sorry? Is it related to NBN Internet? Yes. Yeah. Because I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on. Okay.","start_word":82,"end_word":139,"intents":[{"intent":"Check availability","confidence_score":0.0054321783}]},{"text":"Because I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on. Okay.","start_word":113,"end_word":139,"intents":[{"intent":"Wait on connection","confidence_score":0.0000031624656}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Lorraine from Airtel tech support. How can I assist Hi. you today? Mhmm. Yeah. Hi. Good afternoon. I missed a call from a number. I saw that the number came from Airtel, so I did find this number on the Internet and called you. So Okay. I received I see. a call. Mhmm. I'll tell you the number the number that called me was 0384 Mhmm. 206 Mhmm. 312. Okay. Am I speaking with Bangkao No. No. So are you what what company are you? What's Airtel? Jin? It's an Internet service, Is I it think. related to NBN? Sorry? Is it related to NBN Internet? Yes. Yeah. Because I'm currently waiting on an NBN connection with Vodafone. So that's why I thought this might be related to the order that we're waiting on. Okay. May I know your full name, please? Yeah. My name is Naza, n a zed h Mhmm. a, and surname Mhmm. is d for delta, o Mhmm. u e I Mhmm. h I. Do you know the your Internet service provider on where did you inquire? Yeah. Well, I'm working through Vodafone, but they're doing the NBN connection with NBN. Okay. So it's directly to NBN? Yes. So they're kind of communicating with NBN to do the connection for us. But our provider will be Vodafone. I'm not sure if that's how Okay. United make But have you inquire to us, Airtel, or no? it. No. No. I didn't can contact yourself before, but because I'm waiting on an Internet inquiry and I received the calls from an Internet company, I thought that would be related. Okay. Because upon checking on your end, there's no record under your name. So I think, yeah, this is just Okay. wrong Yes. number. No problem. No problem. Thank you. K.","start_word":0,"end_word":306,"sentiment":"neutral","sentiment_score":-0.031377922743558884},{"text":"Thank you.","start_word":307,"end_word":308,"sentiment":"positive","sentiment_score":0.3842277526855469},{"text":"Bye.","start_word":309,"end_word":309,"sentiment":"neutral","sentiment_score":0.31943222880363464},{"text":"Have a great day.","start_word":310,"end_word":313,"sentiment":"positive","sentiment_score":0.5496952533721924}],"average":{"sentiment":"neutral","sentiment_score":-0.01924860252524322}}}}