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IT manager, Ronald, calls the customer, Wally, to ask about a meeting he had scheduled last October. He asks if Wally is still working as an IT manager and provides some information about a company. Wally says he has a meeting this week and thanks Ronald for the call."},"intents":{"segments":[{"text":"I'm just about to step into a meeting. Alright.","start_word":18,"end_word":26,"intents":[{"intent":"Schedule meeting","confidence_score":0.14850327}]},{"text":"What time can I call you back, sir? Sorry.","start_word":27,"end_word":35,"intents":[{"intent":"Request callback","confidence_score":0.008172015}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.09675410389900208},{"text":"Good afternoon. Wally, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.3959733843803406},{"text":"Alright, madam. I'm just about to step into a meeting. Alright. What time can I call you back, sir? Sorry. What's it regarding? Yeah. So I'll just make this thing quick. If you can remember, I was able to talk to you last October. During that time, I was trying Okay. to I have arrange to let you a know meeting. I'm no longer at Clark Rubber. Alright.","start_word":16,"end_word":83,"sentiment":"neutral","sentiment_score":0.004078394267708063},{"text":"You love the company.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.46805092692375183},{"text":"Yeah. I have. Yes, sir. Yes. But on your current position, sir, are you still working as an IT manager? No. Or I'm taking a break for a while. Oh, okay. Got it, sir. I understand. No Okay. worries. Good luck, Wally. No. Okay.","start_word":88,"end_word":131,"sentiment":"neutral","sentiment_score":-0.00019235520449001345},{"text":"Have a good day, Thank sir.","start_word":132,"end_word":137,"sentiment":"positive","sentiment_score":0.34601613879203796},{"text":"you.","start_word":138,"end_word":138,"sentiment":"neutral","sentiment_score":0.32258182764053345},{"text":"Thank you.","start_word":139,"end_word":140,"sentiment":"positive","sentiment_score":0.3828381896018982},{"text":"Alright. Bye Thank bye. you.","start_word":141,"end_word":145,"sentiment":"neutral","sentiment_score":0.2642974853515625}],"average":{"sentiment":"neutral","sentiment_score":0.0848734967120282}}}}