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Hi. I am. Let let me just stop you. I'm I'm getting calls like this every couple of days now.\n\nI'm not. My name is Matthew, but I'm not in cybersecurity at all. So I think my details have been mixed up with somebody else's details, some other Matthew. So I'm I don't think I'm the Matthew that you're after. What's the surname that you have there for me?\n\nYeah. Okay. That is me, but it's I'm I'm I'm the wrong one. It's a fairly common name. So, yeah, there's there's there's another Matthew Clark who works in cybersecurity, and I'm getting calls from from businesses looking for him.\n\nSo my my number's been swapped in for his at some point. And yeah. So I definitely can't help you with with whatever it is that you're after. So it might be best to just delete my number out of the system. Lovely.\n\nNo worries. 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Hi. Hello, Matthew?\n\nChannel 1: Hi.\n\nChannel 0: Yeah. Good morning, Matthew. This is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: I am.\n\nChannel 0: Yeah. We are a cybersecurity company that runs an AI powered MDR platform. And reason\n\nChannel 1: Let let me just stop you. I'm I'm getting calls like this every couple of days now.\n\nChannel 0: mhmm.\n\nChannel 1: I'm not. My name is Matthew, but I'm not in cybersecurity at all. So I think my details have been mixed up with somebody else's details, some other Matthew.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm\n\nChannel 0: Oh,\n\nChannel 1: I don't think I'm the Matthew that you're after. What's the surname that you have there for me?\n\nChannel 0: I have here Massey Clark.\n\nChannel 1: Yeah. Okay. That is me, but it's I'm I'm I'm the wrong one. It's a fairly common name. So, yeah,\n\nChannel 0: I\n\nChannel 1: there's\n\nChannel 0: see.\n\nChannel 1: there's there's another Matthew Clark who works in cybersecurity, and I'm getting calls from from businesses looking for him. So my my number's been swapped in for his at some point. And yeah. So I definitely can't help you with with whatever it is that you're after. So it might be best to just delete my number out of the system.\n\nChannel 0: Okay. Sure then. I'll be updating our system. But thank you for\n\nChannel 1: Lovely.\n\nChannel 0: taking this call.\n\nChannel 1: No worries. Have a good one.\n\nChannel 0: You too. 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not.","start":29.895,"end":30.75,"sentiment":"neutral","sentiment_score":-0.1832200437784195},{"text":"My name is Matthew, but I'm not in cybersecurity at all.","start":31.07,"end":33.55,"sentiment":"neutral","sentiment_score":-0.19194955040108075},{"text":"So I think my details have been mixed up with somebody else's details, some other Matthew.","start":33.55,"end":38.21,"sentiment":"neutral","sentiment_score":-0.26375996600836515}],"sentiment":"neutral","sentiment_score":-0.23096705510698515,"channel":1,"num_words":29,"start":29.895,"end":38.21},{"sentences":[{"text":"Mhmm.","start":39.16,"end":39.66,"sentiment":"neutral","sentiment_score":-0.0521734356880188}],"sentiment":"neutral","sentiment_score":-0.0521734356880188,"channel":0,"num_words":1,"start":39.16,"end":39.66},{"sentences":[{"text":"So I'm","start":40.19,"end":40.67,"sentiment":"neutral","sentiment_score":-0.045817939564585686}],"sentiment":"neutral","sentiment_score":-0.045817939564585686,"channel":1,"num_words":2,"start":40.19,"end":40.67},{"sentences":[{"text":"Oh,","start":40.68,"end":41.18,"sentiment":"neutral","sentiment_score":-0.1004360020160675}],"sentiment":"neutral","sentiment_score":-0.1004360020160675,"channel":0,"num_words":1,"start":40.68,"end":41.18},{"sentences":[{"text":"I don't think I'm the Matthew that you're after.","start":40.75,"end":42.43,"sentiment":"neutral","sentiment_score":-0.15510399805174935},{"text":"What's the surname that you have there for me?","start":42.43,"end":44.565,"sentiment":"neutral","sentiment_score":-0.05865298708279928}],"sentiment":"neutral","sentiment_score":-0.1068784925672743,"channel":1,"num_words":18,"start":40.75,"end":44.565},{"sentences":[{"text":"I have here Massey Clark.","start":45.105,"end":46.885,"sentiment":"neutral","sentiment_score":-0.02459397278726101}],"sentiment":"neutral","sentiment_score":-0.02459397278726101,"channel":0,"num_words":5,"start":45.105,"end":46.885},{"sentences":[{"text":"Yeah.","start":48.164997,"end":48.484997,"sentiment":"neutral","sentiment_score":-0.033762313425540924},{"text":"Okay.","start":48.484997,"end":48.984997,"sentiment":"neutral","sentiment_score":-0.05732797831296921},{"text":"That is me, but it's I'm I'm I'm the wrong one.","start":49.285,"end":51.844997,"sentiment":"neutral","sentiment_score":-0.18508232926780527},{"text":"It's a fairly common name.","start":51.844997,"end":53.204998,"sentiment":"neutral","sentiment_score":-0.18908444344997405},{"text":"So, yeah,","start":53.204998,"end":55.125,"sentiment":"neutral","sentiment_score":-0.14083412289619446}],"sentiment":"neutral","sentiment_score":-0.16770431883633136,"channel":1,"num_words":20,"start":48.164997,"end":55.125},{"sentences":[{"text":"I","start":55.105,"end":55.345,"sentiment":"neutral","sentiment_score":-0.11309814453125}],"sentiment":"neutral","sentiment_score":-0.11309814453125,"channel":0,"num_words":1,"start":55.105,"end":55.345},{"sentences":[{"text":"there's","start":55.125,"end":55.364998,"sentiment":"neutral","sentiment_score":-0.10465706884860992}],"sentiment":"neutral","sentiment_score":-0.10465706884860992,"channel":1,"num_words":1,"start":55.125,"end":55.364998},{"sentences":[{"text":"see.","start":55.345,"end":55.845,"sentiment":"neutral","sentiment_score":-0.08047047257423401}],"sentiment":"neutral","sentiment_score":-0.08047047257423401,"channel":0,"num_words":1,"start":55.345,"end":55.845},{"sentences":[{"text":"there's there's another Matthew Clark who works in cybersecurity, and I'm getting calls from from businesses looking for him.","start":55.364998,"end":61.36,"sentiment":"neutral","sentiment_score":-0.11613480982027556},{"text":"So my my number's been swapped in for his at some point.","start":61.36,"end":65.12,"sentiment":"neutral","sentiment_score":-0.2539180628955364},{"text":"And yeah.","start":65.12,"end":66.24,"sentiment":"neutral","sentiment_score":-0.25482991337776184},{"text":"So I definitely can't help you with with whatever it is that you're after.","start":66.24,"end":69.92,"sentiment":"negative","sentiment_score":-0.47663190748010364},{"text":"So it might be best to just delete my number out of the system.","start":69.92,"end":74.215,"sentiment":"negative","sentiment_score":-0.4362123267991202}],"sentiment":"neutral","sentiment_score":-0.30398454504912015,"channel":1,"num_words":61,"start":55.364998,"end":74.215},{"sentences":[{"text":"Okay.","start":75.025,"end":75.505,"sentiment":"neutral","sentiment_score":-0.034468840807676315},{"text":"Sure then.","start":75.505,"end":76.065,"sentiment":"neutral","sentiment_score":0.006753508001565933},{"text":"I'll be updating our system.","start":76.065,"end":77.585,"sentiment":"neutral","sentiment_score":0.0810233324766159},{"text":"But thank you for","start":77.585,"end":78.305,"sentiment":"positive","sentiment_score":0.3956420347094536}],"sentiment":"neutral","sentiment_score":0.16389358136802912,"channel":0,"num_words":12,"start":75.025,"end":78.305},{"sentences":[{"text":"Lovely.","start":78.275,"end":78.775,"sentiment":"positive","sentiment_score":0.4484051764011383}],"sentiment":"positive","sentiment_score":0.4484051764011383,"channel":1,"num_words":1,"start":78.275,"end":78.775},{"sentences":[{"text":"taking this call.","start":78.305,"end":79.445,"sentiment":"positive","sentiment_score":0.4304443597793579}],"sentiment":"positive","sentiment_score":0.4304443597793579,"channel":0,"num_words":3,"start":78.305,"end":79.445},{"sentences":[{"text":"No worries.","start":79.475,"end":80.034996,"sentiment":"positive","sentiment_score":0.3513537645339966},{"text":"Have a good one.","start":80.034996,"end":81.015,"sentiment":"positive","sentiment_score":0.44069714844226837}],"sentiment":"positive","sentiment_score":0.4109160204728444,"channel":1,"num_words":6,"start":79.475,"end":81.015},{"sentences":[{"text":"You too.","start":81.104996,"end":81.665,"sentiment":"neutral","sentiment_score":0.2491074651479721},{"text":"Bye.","start":81.665,"end":82.165,"sentiment":"neutral","sentiment_score":0.12022058665752412}],"sentiment":"neutral","sentiment_score":0.20614517231782278,"channel":0,"num_words":3,"start":81.104996,"end":82.165}]},"summary":{"result":"success","short":"A representative from a cybersecurity company called Matthew to offer their AI MDR platform. However, the representative realizes they have the wrong Matthew's information and apologizes, stating they will update their system. The call ends with the representative thanking the customer and ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi. Hello, Matthew? Hi. Yeah.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.07188454270362854},{"text":"Good morning, Matthew. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":21,"sentiment":"positive","sentiment_score":0.4599660038948059},{"text":"I am. Yeah. We are a cybersecurity company that runs an AI powered MDR platform. And reason Let let me just stop you. I'm I'm getting calls like this every couple of days now. mhmm. I'm not. My name is Matthew, but I'm not in cybersecurity at all. So I think my details have been mixed up with somebody else's details, some other Matthew. Mhmm. So I'm Oh, I don't think I'm the Matthew that you're after. What's the surname that you have there for me? I have here Massey Clark. Yeah. Okay. That is me, but it's I'm I'm I'm the wrong one. It's a fairly common name. So, yeah, I there's see. there's there's another Matthew Clark who works in cybersecurity, and I'm getting calls from from businesses looking for him. So my my number's been swapped in for his at some point. And yeah.","start_word":22,"end_word":168,"sentiment":"neutral","sentiment_score":-0.13311108946800232},{"text":"So I definitely can't help you with with whatever it is that you're after. So it might be best to just delete my number out of the system.","start_word":169,"end_word":196,"sentiment":"negative","sentiment_score":-0.45548051595687866},{"text":"Okay. Sure then. I'll be updating our system.","start_word":197,"end_word":204,"sentiment":"neutral","sentiment_score":0.04277445375919342},{"text":"But thank you for Lovely. taking this call. No worries. Have a good one.","start_word":205,"end_word":218,"sentiment":"positive","sentiment_score":0.4119899570941925},{"text":"You too. Bye.","start_word":219,"end_word":221,"sentiment":"neutral","sentiment_score":0.2010538280010223}],"average":{"sentiment":"neutral","sentiment_score":-0.07299628711882092}}}}