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Marina. I'm Ashraf speaking. How are you? I'm not good, actually. I received your email that what is the meaning of the, like, specification of the what call?\n\nYou wrote in the email that you're giving that I might have the like, thousand MBP is not supporting. Right? My router you actually mentioned there? So what to check the gigabyte and these things for the from the router? Yeah.\n\nShe did what you said.","paragraphs":[{"sentences":[{"text":"Hi, Marina.","start":8.4,"end":9.679999,"sentiment":"neutral","sentiment_score":0.08839941397309303},{"text":"I'm Ashraf speaking.","start":9.679999,"end":10.82,"sentiment":"neutral","sentiment_score":0.0967954769730568},{"text":"How are you?","start":11.599999,"end":12.5,"sentiment":"neutral","sentiment_score":0.11005220065514247},{"text":"I'm not good, actually.","start":16.565,"end":17.945,"sentiment":"negative","sentiment_score":-0.6399351805448532},{"text":"I received your email that what is the meaning of the, like, specification of the what call?","start":19.045,"end":25.705,"sentiment":"neutral","sentiment_score":-0.24923138495753794}],"sentiment":"neutral","sentiment_score":-0.20687353122850943,"num_words":29,"start":8.4,"end":25.705},{"sentences":[{"text":"You wrote in the email that you're giving that I might have the like, thousand MBP is not supporting.","start":27.125,"end":38.68,"sentiment":"negative","sentiment_score":-0.3663525048055147},{"text":"Right?","start":38.68,"end":39.18,"sentiment":"neutral","sentiment_score":-0.1616111397743225},{"text":"My router you actually mentioned there?","start":39.239998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.12392416968941689},{"text":"So what to check the gigabyte and these things for the from the router?","start":73.274994,"end":78.174995,"sentiment":"neutral","sentiment_score":-0.07460976232375417},{"text":"Yeah.","start":84.715,"end":85.215,"sentiment":"neutral","sentiment_score":0.04740443080663681}],"sentiment":"neutral","sentiment_score":-0.216170390022964,"num_words":41,"start":27.125,"end":85.215},{"sentences":[{"text":"She did what you said.","start":124.54,"end":125.68,"sentiment":"neutral","sentiment_score":0.006967213249299675}],"sentiment":"neutral","sentiment_score":0.006967213249299675,"num_words":5,"start":124.54,"end":125.68}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Marina. I'm Ashraf speaking. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm not good, actually. I received your email that what is the meaning of the, like, specification of the what call? You wrote in the email that you're giving that I might have the like, thousand MBP is not supporting. Right? My router you actually mentioned there?\n\nChannel 0: Yes. So upon checking the network side, the 1,000 Mbps is properly provisioned, and the optical levels are within specification. So we just wanted to ask that is your device supported of gigabyte speed? Because that might be the problem. It's not compatible.\n\nThat's why the laptop is getting a low Internet speed.\n\nChannel 1: So what to check the gigabyte and these things for the from the router?\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just confirm that one.\n\nChannel 1: Yeah.\n\nChannel 0: Okay, ma'am.\n\nChannel 1: She did what you said.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.09935422241687776},{"text":"Good morning.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2820070683956146},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.02,"sentiment":"neutral","sentiment_score":0.23757279770714895},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.24235951155424118}],"sentiment":"neutral","sentiment_score":0.2362834382802248,"channel":0,"num_words":16,"start":2.1599998,"end":7.62},{"sentences":[{"text":"Hi, Marina.","start":8.4,"end":9.679999,"sentiment":"neutral","sentiment_score":0.08839941397309303},{"text":"I'm Ashraf 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actually.","start":16.565,"end":17.945,"sentiment":"negative","sentiment_score":-0.6399351805448532},{"text":"I received your email that what is the meaning of the, like, specification of the what call?","start":19.045,"end":25.705,"sentiment":"neutral","sentiment_score":-0.24923138495753794},{"text":"You wrote in the email that you're giving that I might have the like, thousand MBP is not supporting.","start":27.125,"end":38.68,"sentiment":"negative","sentiment_score":-0.3663525048055147},{"text":"Right?","start":38.68,"end":39.18,"sentiment":"neutral","sentiment_score":-0.1616111397743225},{"text":"My router you actually mentioned there?","start":39.239998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.12392416968941689}],"sentiment":"neutral","sentiment_score":-0.31196868118453536,"channel":1,"num_words":47,"start":16.565,"end":41.66},{"sentences":[{"text":"Yes.","start":44.844997,"end":45.344997,"sentiment":"neutral","sentiment_score":-0.022699503228068352},{"text":"So upon checking the network side, the 1,000 Mbps is properly provisioned, and the optical levels are within specification.","start":45.644997,"end":57.02,"sentiment":"neutral","sentiment_score":-0.03219791109624662},{"text":"So we just wanted to ask that is your device supported of gigabyte speed?","start":58.28,"end":64.22,"sentiment":"neutral","sentiment_score":-0.0641298522906644},{"text":"Because that might be the problem.","start":64.759995,"end":66.52,"sentiment":"neutral","sentiment_score":-0.20073982824881872},{"text":"It's not compatible.","start":66.52,"end":67.5,"sentiment":"negative","sentiment_score":-0.40810463825861615}],"sentiment":"neutral","sentiment_score":-0.09211699140453061,"channel":0,"num_words":43,"start":44.844997,"end":67.5},{"sentences":[{"text":"That's why the laptop is getting a low Internet 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Marina called Airtel tech support about a problem with their router not supporting certain specifications. The representative, Clarity, checked the network side and determined that the 1,000 Mbps is properly provisioned and the optical levels are within specification. Clarity put Marina on hold to confirm further."},"intents":{"segments":[{"text":"So upon checking the network side, the 1,000 Mbps is properly provisioned, and the optical levels are within specification. So we just wanted to ask that is your device supported of gigabyte speed? Because that might be the problem. It's not compatible. That's why the laptop is getting a low Internet speed. So what to check the gigabyte and these things for the from the router? Okay.","start_word":81,"end_word":147,"intents":[{"intent":"Check router compatibility","confidence_score":0.16125824}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi, Marina. I'm Ashraf speaking. How are you? 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