{"metadata":{"transaction_key":"deprecated","request_id":"019eafd1-1717-7b20-a4f4-c5ecd81d050c","sha256":"34abb1cf1918e90b50589c748851ac35216bb59e7e619d314f9e2258b941be23","created":"2026-06-10T04:36:17.240Z","duration":11.087937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged.","confidence":1.0,"words":[{"word":"the","start":1.1999999,"end":1.4399999,"confidence":0.58203125,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5744146704673767},{"word":"person","start":1.4399999,"end":1.76,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5752758383750916},{"word":"you've","start":1.76,"end":2.08,"confidence":0.84277344,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.5294015407562256},{"word":"called","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5970513820648193},{"word":"is","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6599334478378296},{"word":"not","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6522517204284668},{"word":"available","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6211862564086914},{"word":"i","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0913412868976593},{"word":"can","start":3.52,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.062427207827568054},{"word":"let","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04307936131954193},{"word":"them","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04989983141422272},{"word":"know","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07326702773571014},{"word":"you","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06675350666046143},{"word":"called","start":4.4,"end":4.72,"confidence":0.59765625,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.17744100093841553},{"word":"by","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.1556386798620224},{"word":"sending","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.1925357282161713},{"word":"a","start":5.2,"end":5.2799997,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05986223369836807},{"word":"text","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.08766728639602661},{"word":"message","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.021957293152809143},{"word":"with","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20933780074119568},{"word":"your","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10311511158943176},{"word":"phone","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.13333845138549805},{"word":"number","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.19104313850402832},{"word":"if","start":6.8799996,"end":7.12,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11268329620361328},{"word":"you","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0474972277879715},{"word":"don't","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.06050397455692291},{"word":"want","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.05572022497653961},{"word":"to","start":7.68,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10394713282585144},{"word":"send","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.18008220195770264},{"word":"a","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2916409373283386},{"word":"text","start":8.08,"end":8.48,"confidence":0.9995117,"punctuated_word":"text,","sentiment":"negative","sentiment_score":-0.36212217807769775},{"word":"hang","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2835230827331543},{"word":"up","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.18740583956241608},{"word":"before","start":8.88,"end":9.2,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.2266718298196793},{"word":"the","start":9.2,"end":9.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05970144271850586},{"word":"tone","start":9.28,"end":9.599999,"confidence":0.86083984,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1107850819826126},{"word":"and","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03631962835788727},{"word":"you","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08046691119670868},{"word":"won't","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.017422860488295555},{"word":"be","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.20583400130271912},{"word":"charged","start":10.32,"end":10.82,"confidence":1.0,"punctuated_word":"charged.","sentiment":"neutral","sentiment_score":-0.14147822558879852}],"paragraphs":{"transcript":"\nThe person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.1999999,"end":3.22,"sentiment":"negative","sentiment_score":-0.6013592651912144},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.36,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.07903961883857846},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":6.8799996,"end":10.82,"sentiment":"neutral","sentiment_score":-0.11194178348200189}],"sentiment":"neutral","sentiment_score":-0.12097153799017756,"num_words":41,"start":1.1999999,"end":10.82}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.1999999,"end":3.22,"sentiment":"negative","sentiment_score":-0.6013592651912144},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.36,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.07903961883857846},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":6.8799996,"end":10.82,"sentiment":"neutral","sentiment_score":-0.11194178348200189}],"sentiment":"neutral","sentiment_score":-0.12097153799017756,"channel":1,"num_words":41,"start":1.1999999,"end":10.82}]},"summary":{"result":"success","short":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged."},"intents":{"segments":[{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start_word":23,"end_word":40,"intents":[{"intent":"Notify caller about unavailability","confidence_score":0.018376496},{"intent":"Offer text message","confidence_score":0.15637992},{"intent":"Say goodbye","confidence_score":0.010971894}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.5889504551887512},{"text":"I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged.","start_word":7,"end_word":40,"sentiment":"neutral","sentiment_score":-0.0314139798283577}],"average":{"sentiment":"neutral","sentiment_score":-0.1346614714022036}}}}