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It's Liam from Wyndham Networks. How are you? Oh, not too bad. Not too bad. Just quick call in regards to 44 Whatcom Crescent in Red Bank Plains, the service call for the missing ONU. Our technician's on-site at the moment, but there's nobody at the premises, and there's no one answering the phone. I'll just confirm the yeah. This is the one that we booked for this morning. I'll just confirm the contact details for you. I've got the the phone number I've got is 0422777069 for the resident there. That's the correct one. Okay. Are you able to try and reach out to them, see if you can get hold of them, and then let us know? Our technician isn't able to wait around for too much longer. And if they aren't able to, then it will be it'll be a chart. It'll it'll have to be charged for. Alright. Thanks very much. 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Maureen. It's Liam from Wyndham Networks. How are you? Oh, not too bad. Not too bad.\n\nJust quick call in regards to 44 Whatcom Crescent in Red Bank Plains, the service call for the missing ONU. Our technician's on-site at the moment, but there's nobody at the premises, and there's no one answering the phone. I'll just confirm the yeah. This is the one that we booked for this morning. I'll just confirm the contact details for you.\n\nI've got the the phone number I've got is 0422777069 for the resident there. That's the correct one. Okay. Are you able to try and reach out to them, see if you can get hold of them, and then let us know? Our technician isn't able to wait around for too much longer.\n\nAnd if they aren't able to, then it will be it'll be a chart. It'll it'll have to be charged for. Alright. Thanks very much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":8.0,"end":8.639999,"sentiment":"neutral","sentiment_score":0.10630166903138161},{"text":"It's Liam from Wyndham Networks.","start":8.639999,"end":10.0,"sentiment":"neutral","sentiment_score":0.09971982836723328},{"text":"How are you?","start":10.0,"end":10.74,"sentiment":"neutral","sentiment_score":0.14276843766371408},{"text":"Oh, not too bad.","start":14.6050005,"end":15.245001,"sentiment":"neutral","sentiment_score":0.08300603553652763},{"text":"Not too bad.","start":15.245001,"end":15.965,"sentiment":"neutral","sentiment_score":0.10836057364940643}],"sentiment":"neutral","sentiment_score":0.10568315623437657,"num_words":17,"start":8.0,"end":15.965},{"sentences":[{"text":"Just quick call in regards to 44 Whatcom Crescent in Red Bank Plains, the service call for the missing ONU.","start":15.965,"end":24.305,"sentiment":"neutral","sentiment_score":0.023399715218693017},{"text":"Our technician's on-site at the moment, but there's nobody at the premises, and there's no one answering the phone.","start":25.165,"end":31.09,"sentiment":"neutral","sentiment_score":-0.12580682827453865},{"text":"I'll just confirm the yeah.","start":40.989998,"end":43.629997,"sentiment":"neutral","sentiment_score":0.012575508281588554},{"text":"This is the one that we booked for this morning.","start":43.629997,"end":46.984997,"sentiment":"neutral","sentiment_score":0.07921829372644425},{"text":"I'll just confirm the contact details for you.","start":47.204998,"end":51.225,"sentiment":"neutral","sentiment_score":0.06194823328405619}],"sentiment":"neutral","sentiment_score":-0.00922079174028289,"num_words":62,"start":15.965,"end":51.225},{"sentences":[{"text":"I've got the the phone number I've got is 0422777069 for the resident there.","start":53.284996,"end":63.09,"sentiment":"neutral","sentiment_score":0.029162596379007612},{"text":"That's the correct one.","start":67.07,"end":68.369995,"sentiment":"neutral","sentiment_score":0.06613507773727179},{"text":"Okay.","start":68.909996,"end":69.39,"sentiment":"neutral","sentiment_score":0.04421565681695938},{"text":"Are you able to try and reach out to them, see if you can get hold of them, and then let us know?","start":69.39,"end":75.565,"sentiment":"neutral","sentiment_score":0.025197353618948357},{"text":"Our technician isn't able to wait around for too much longer.","start":75.784996,"end":78.685,"sentiment":"neutral","sentiment_score":-0.2824808223681016}],"sentiment":"neutral","sentiment_score":-0.03416448293851232,"num_words":53,"start":53.284996,"end":78.685},{"sentences":[{"text":"And if they aren't able to, then it will be it'll be a chart.","start":79.225,"end":83.065,"sentiment":"neutral","sentiment_score":-0.1364696520779814},{"text":"It'll it'll have to be charged for.","start":83.065,"end":89.600006,"sentiment":"neutral","sentiment_score":-0.061442311320986064},{"text":"Alright.","start":89.600006,"end":89.920006,"sentiment":"neutral","sentiment_score":0.22251653671264648},{"text":"Thanks very much.","start":89.920006,"end":90.98,"sentiment":"positive","sentiment_score":0.4785161813100179},{"text":"Bye.","start":93.920006,"end":94.420006,"sentiment":"neutral","sentiment_score":0.07992912828922272}],"sentiment":"neutral","sentiment_score":-0.02317988843871997,"num_words":26,"start":79.225,"end":94.420006}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. It's Liam from Wyndham\n\nChannel 0: Mhmm.\n\nChannel 1: Networks. How are you?\n\nChannel 0: Yes. I'm good. Thanks, Preston. How are you?\n\nChannel 1: Oh, not too bad. Not too bad. Just quick call in regards to 44 Whatcom Crescent in Red Bank Plains, the service call for the missing ONU. Our technician's on-site at the moment, but there's nobody\n\nChannel 0: Mhmm.\n\nChannel 1: at the\n\nChannel 0: Okay.\n\nChannel 1: premises, and there's no one answering the phone.\n\nChannel 0: Okay. I see. But\n\nChannel 1: I'll just\n\nChannel 0: in\n\nChannel 1: confirm\n\nChannel 0: other\n\nChannel 1: the\n\nChannel 0: mhmm.\n\nChannel 1: yeah. This is the one that we booked for this morning. I'll just confirm the contact details for you.\n\nChannel 0: Okay.\n\nChannel 1: I've got the the phone number I've got is 0422777069 for the resident there.\n\nChannel 0: Yeah. That's the correct phone number.\n\nChannel 1: That's the correct one. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Are you able to try and reach out to them, see if you can get hold of them, and then let us know? Our technician isn't able to wait around for too much longer. And if they aren't able to, then it will be it'll be a chart. It'll it'll have to be charged\n\nChannel 0: Okay. Sure. I'll reach out to the customer now.\n\nChannel 1: for. Alright. Thanks very much.\n\nChannel 0: Yeah. Yeah. Thank you also. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.11668600142002106},{"text":"Good morning.","start":1.92,"end":2.74,"sentiment":"positive","sentiment_score":0.35057538747787476},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2585744112730026},{"text":"How can I assist you today?","start":6.16,"end":7.7,"sentiment":"neutral","sentiment_score":0.2571990489959717}],"sentiment":"neutral","sentiment_score":0.2606907468289137,"channel":0,"num_words":16,"start":1.28,"end":7.7},{"sentences":[{"text":"Hi, Maureen.","start":8.0,"end":8.639999,"sentiment":"neutral","sentiment_score":0.10630166903138161},{"text":"It's Liam from 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The technician is on-site but has no one answering the phone, and Maureen promises to confirm contact details and reach out to the customer. If the technician is unable to wait, they will be charged a chart and charged accordingly."},"intents":{"segments":[{"text":"This is the one that we booked for this morning. I'll just confirm the contact details for you. Okay.","start_word":95,"end_word":113,"intents":[{"intent":"Confirm contact details","confidence_score":0.10900053}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11668600142002106},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34375378489494324},{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi, Maureen. It's Liam from Wyndham Mhmm. Networks. How are you? Yes.","start_word":3,"end_word":27,"sentiment":"neutral","sentiment_score":0.170959934592247},{"text":"I'm good. Thanks, Preston. How are you?","start_word":28,"end_word":34,"sentiment":"positive","sentiment_score":0.48487070202827454},{"text":"Oh, not too bad. Not too bad. Just quick call in regards to 44 Whatcom Crescent in Red Bank Plains, the service call for the missing ONU. Our technician's on-site at the moment, but there's nobody Mhmm. at the Okay. premises, and there's no one answering the phone. Okay. I see. But I'll just in confirm other the mhmm. yeah. This is the one that we booked for this morning. I'll just confirm the contact details for you. Okay. I've got the the phone number I've got is 0422777069 for the resident there. Yeah. That's the correct phone number. That's the correct one. Okay. Yeah. Are you able to try and reach out to them, see if you can get hold of them, and then let us know? Our technician isn't able to wait around for too much longer. And if they aren't able to, then it will be it'll be a chart. It'll it'll have to be charged Okay. Sure. I'll reach out to the customer now. for. Alright.","start_word":35,"end_word":204,"sentiment":"neutral","sentiment_score":-0.019344832748174667},{"text":"Thanks very much.","start_word":205,"end_word":207,"sentiment":"positive","sentiment_score":0.4658965766429901},{"text":"Yeah. Yeah.","start_word":208,"end_word":209,"sentiment":"neutral","sentiment_score":0.1947745680809021},{"text":"Thank you also.","start_word":210,"end_word":212,"sentiment":"positive","sentiment_score":0.3413001298904419},{"text":"Bye. Bye.","start_word":213,"end_word":214,"sentiment":"neutral","sentiment_score":0.15473878383636477}],"average":{"sentiment":"neutral","sentiment_score":0.04541830889946592}}}}