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name","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.32130008935928345}],"sentiment":"positive","sentiment_score":0.4583775613989149,"channel":1,"num_words":7,"start":6.3999996,"end":8.0},{"sentences":[{"text":"That's","start":7.9199996,"end":8.24,"sentiment":"positive","sentiment_score":0.487637460231781}],"sentiment":"positive","sentiment_score":0.487637460231781,"channel":0,"num_words":1,"start":7.9199996,"end":8.24},{"sentences":[{"text":"is Damien.","start":8.0,"end":8.72,"sentiment":"neutral","sentiment_score":0.330250047147274}],"sentiment":"neutral","sentiment_score":0.330250047147274,"channel":1,"num_words":2,"start":8.0,"end":8.72},{"sentences":[{"text":"good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.5133718252182007}],"sentiment":"positive","sentiment_score":0.5133718252182007,"channel":0,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"I dropped off that black Isuzu D Max earlier","start":8.72,"end":13.04,"sentiment":"neutral","sentiment_score":0.06093637479676141}],"sentiment":"neutral","sentiment_score":0.06093637479676141,"channel":1,"num_words":9,"start":8.72,"end":13.04},{"sentences":[{"text":"Correct.","start":12.775,"end":13.275,"sentiment":"neutral","sentiment_score":0.10967302322387695}],"sentiment":"neutral","sentiment_score":0.10967302322387695,"channel":0,"num_words":1,"start":12.775,"end":13.275},{"sentences":[{"text":"today.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.078448086977005}],"sentiment":"neutral","sentiment_score":0.078448086977005,"channel":1,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"Correct.","start":13.335,"end":13.815,"sentiment":"neutral","sentiment_score":0.0815635472536087},{"text":"Yes.","start":13.815,"end":14.055,"sentiment":"neutral","sentiment_score":0.06536544859409332},{"text":"Yes.","start":14.055,"end":14.295,"sentiment":"neutral","sentiment_score":0.05245565623044968},{"text":"Yes.","start":14.295,"end":14.455,"sentiment":"neutral","sentiment_score":0.04007885232567787},{"text":"Yes.","start":14.455,"end":14.615,"sentiment":"neutral","sentiment_score":0.012811523862183094}],"sentiment":"neutral","sentiment_score":0.05045500565320253,"channel":0,"num_words":5,"start":13.335,"end":14.615},{"sentences":[{"text":"There's a bit of issue there, mate.","start":14.615,"end":16.314999,"sentiment":"neutral","sentiment_score":-0.19652009861809866},{"text":"I'm gonna I'm gonna transfer you to Sammy.","start":16.855,"end":19.035,"sentiment":"neutral","sentiment_score":-0.06413144851103425},{"text":"Sammy will explain to you","start":19.095,"end":20.375,"sentiment":"neutral","sentiment_score":-0.0060564886778593065}],"sentiment":"neutral","sentiment_score":-0.09594873609021307,"channel":0,"num_words":20,"start":14.615,"end":20.375},{"sentences":[{"text":"Okay.","start":20.255,"end":20.755,"sentiment":"neutral","sentiment_score":-0.01264290139079094}],"sentiment":"neutral","sentiment_score":-0.01264290139079094,"channel":1,"num_words":1,"start":20.255,"end":20.755},{"sentences":[{"text":"more properly.","start":20.375,"end":21.015,"sentiment":"neutral","sentiment_score":0.0008167466148734093},{"text":"Okay?","start":21.015,"end":21.335,"sentiment":"neutral","sentiment_score":-0.004828528501093388},{"text":"Hold on one second.","start":21.335,"end":22.395,"sentiment":"neutral","sentiment_score":-0.025299449916929007}],"sentiment":"neutral","sentiment_score":-0.014913262134151799,"channel":0,"num_words":7,"start":20.375,"end":22.395},{"sentences":[{"text":"Okay.","start":22.255,"end":22.755,"sentiment":"neutral","sentiment_score":0.009019571356475352}],"sentiment":"neutral","sentiment_score":0.009019571356475352,"channel":1,"num_words":1,"start":22.255,"end":22.755},{"sentences":[{"text":"Okay?","start":22.535,"end":23.035,"sentiment":"neutral","sentiment_score":0.022736575454473495}],"sentiment":"neutral","sentiment_score":0.022736575454473495,"channel":0,"num_words":1,"start":22.535,"end":23.035},{"sentences":[{"text":"Thank you.","start":22.974998,"end":23.715,"sentiment":"positive","sentiment_score":0.36161451041698456},{"text":"I reckon my card.","start":28.9,"end":30.2,"sentiment":"neutral","sentiment_score":0.1252721454948187},{"text":"I reckon it'll be much more than what we've been able to leave.","start":34.34,"end":40.52,"sentiment":"neutral","sentiment_score":0.1512645070369427}],"sentiment":"neutral","sentiment_score":0.1679345365417631,"channel":1,"num_words":19,"start":22.974998,"end":40.52}]},"summary":{"result":"success","short":"The customer, Damien, calls and informs the agent, Paul, that he dropped off a black Is creditors D Max and there is an issue. He is transferred to Sammy, who will explain more properly and will provide more information. Damien mentions that he needs to transfer to Sammy for more clarification."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi, Paul. It's Thomastown.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.11687546223402023},{"text":"Good day, mate. How are you going?","start_word":4,"end_word":10,"sentiment":"positive","sentiment_score":0.482788622379303},{"text":"Hello?","start_word":11,"end_word":11,"sentiment":"neutral","sentiment_score":0.16597983241081238},{"text":"Good, mate.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.4781379699707031},{"text":"How are you?","start_word":14,"end_word":16,"sentiment":"neutral","sentiment_score":0.31226804852485657},{"text":"Not too bad. Thank you. My name That's is good.","start_word":17,"end_word":26,"sentiment":"positive","sentiment_score":0.48792529106140137},{"text":"Damien. I dropped off that black Isuzu D Max earlier Correct. today. Correct. Yes. Yes. Yes. Yes. There's a bit of issue there, mate. I'm gonna I'm gonna transfer you to Sammy. Sammy will explain to you Okay. more properly. Okay? Hold on one second. Okay. Okay?","start_word":27,"end_word":73,"sentiment":"neutral","sentiment_score":-0.019664866849780083},{"text":"Thank you.","start_word":74,"end_word":75,"sentiment":"positive","sentiment_score":0.3491086959838867},{"text":"I reckon my card. I reckon it'll be much more than what we've been able to leave.","start_word":76,"end_word":92,"sentiment":"neutral","sentiment_score":0.15149134397506714}],"average":{"sentiment":"neutral","sentiment_score":0.13558415004185267}}}}