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Can I have the just calling to ask about the NDT serial number? Yeah. Can you please dictate the serial number for me? Can you see the n d NTD box mounted on your wall? The black box. Yeah. Can you see serial number at the block box on your wall? Mhmm. Hang on. A D. Mhmm. Mhmm. Mhmm. 01 or 0? 30. Okay. One one six one six zero zero 159. How about the white box beside it? Does that one have a serial number as well? Or Okay. Okay. Okay. I see. So mhmm. The serial number that you provided me is the serial number at the Linham Networks box as well on where the router is connected. Right? How about the black box on your wall? Does it have your serial number? Yeah? Okay. Okay. Hang on. Let me just put you on hold to verify. Hello, Melanie? Yes. Thank you for waiting. Can you detach the block box on your wall or it's fixed? Okay. I see. Yeah. Because the network team is asking for the serial number for them to have a reference as well, but I'll forward this to them. So regarding the crew technician, we're doing a follow-up as well because we do not have the schedule as of the moment yet for the visit. Once I receive an update, I'll get back to you. Mhmm. I'm sorry? Yeah. Yeah. We're just waiting for the update of the field technician team regarding this matter. Mhmm. Then I'll get back to you if there's, yeah, if there's an appointment schedule. Mhmm. Okay then. Bye for now. 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Hello. Good morning. This is Marie from Airtel tech support. Am I speaking with Madison?\n\nYeah. I just wanted to ask if have you received our email asking for the STD serial number? Mhmm. Okay. Can I have the just calling to ask about the NDT serial number?\n\nYeah. Can you please dictate the serial number for me? Can you see the n d NTD box mounted on your wall? The black box. Yeah.\n\nCan you see serial number at the block box on your wall? Mhmm. Hang on. A D. Mhmm.\n\nMhmm. Mhmm. 01 or 0? 30. Okay.\n\nOne one six one six zero zero 159. How about the white box beside it? Does that one have a serial number as well? Or Okay. Okay.\n\nOkay. I see. So mhmm. The serial number that you provided me is the serial number at the Linham Networks box as well on where the router is connected. Right?\n\nHow about the black box on your wall? Does it have your serial number? Yeah? Okay. Okay.\n\nHang on. Let me just put you on hold to verify. Hello, Melanie? Yes. Thank you for waiting.\n\nCan you detach the block box on your wall or it's fixed? Okay. I see. Yeah. Because the network team is asking for the serial number for them to have a reference as well, but I'll forward this to them.\n\nSo regarding the crew technician, we're doing a follow-up as well because we do not have the schedule as of the moment yet for the visit. Once I receive an update, I'll get back to you. Mhmm. I'm sorry? Yeah.\n\nYeah. We're just waiting for the update of the field technician team regarding this matter. Mhmm. Then I'll get back to you if there's, yeah, if there's an appointment schedule. Mhmm.\n\nOkay then. Bye for now. 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Melanie?","start":221.58,"end":222.40001,"sentiment":"neutral","sentiment_score":0.0694656353443861},{"text":"Yes.","start":223.74,"end":224.06,"sentiment":"neutral","sentiment_score":0.15110817551612854},{"text":"Thank you for waiting.","start":224.06,"end":225.04001,"sentiment":"positive","sentiment_score":0.42009618133306503}],"sentiment":"neutral","sentiment_score":0.13018667190853092,"num_words":18,"start":181.745,"end":225.04001},{"sentences":[{"text":"Can you detach the block box on your wall or it's fixed?","start":225.26001,"end":230.145,"sentiment":"neutral","sentiment_score":0.07032643196483453},{"text":"Okay.","start":244.2,"end":244.6,"sentiment":"neutral","sentiment_score":-0.012052752077579498},{"text":"I see.","start":244.6,"end":245.26,"sentiment":"neutral","sentiment_score":-0.0057924771681427956},{"text":"Yeah.","start":246.12,"end":246.44,"sentiment":"neutral","sentiment_score":0.019486861303448677},{"text":"Because the network team is asking for the serial number 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Hi. Yes. Hi. I don't have any sorry. The I don't have the Internet at the moment, so I've got no I I can't get to any emails. No. Okay. So what would that be on? Yes. But where where where is the serial number? So on the modem? It says the black box, the modem? Pardon? Yes. So it's e yes. Yes. It's e D. So EForEggDFor donut, o 130. Yep. 0130. Yeah. Sorry. 1161600 yeah. 159. I'll have a look. Wait. Hold on one sec. I can't say no serial number. It just says Linum Linum Networks, and it just gives me a a scan code there to sign up. But it doesn't I can't see no serial number on the white box near me. Unless it's underneath. No. Yeah. No. No. That was that that's the router from the router. The black box? Oh, I can't see a number on there either. No. It's just got it's got minimum networks. Please leave this box. It's powered. That's it behind if you move home. Okay. But then it's got three cords running out of it and into into the or two into the modem. So no. There's no there's no serial number on the on the black box either. Okay. Yes. Yeah. It's fixed. I I was told not to touch anything there. So apparently but yeah. I it's no. I don't think I could take it off the wall. They would have done it otherwise. I heard a technician here the other time. He's not I can't take it off the wall. Alright. We're just gonna be set an appointment time when someone can come out and fix it. Yeah? So you you'll be able to get back to me soon about an appointment time for someone to come out to fix the Internet. Okay. Okay. Okay. Yeah. Alright. Because I I fantastic. Thank you. Thank you. Bye. 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Hi. Yes. Hi. I don't have any sorry.\n\nThe I don't have the Internet at the moment, so I've got no I I can't get to any emails. No. Okay. So what would that be on? Yes.\n\nBut where where where is the serial number? So on the modem? It says the black box, the modem? Pardon? Yes.\n\nSo it's e yes. Yes. It's e D. So EForEggDFor donut, o 130. Yep.\n\n0130. Yeah. Sorry. 1161600 yeah. 159.\n\nI'll have a look. Wait. Hold on one sec. I can't say no serial number. It just says Linum Linum Networks, and it just gives me a a scan code there to sign up.\n\nBut it doesn't I can't see no serial number on the white box near me. Unless it's underneath. No. Yeah. No.\n\nNo. That was that that's the router from the router. The black box? Oh, I can't see a number on there either. No.\n\nIt's just got it's got minimum networks. Please leave this box. It's powered. That's it behind if you move home. Okay.\n\nBut then it's got three cords running out of it and into into the or two into the modem. So no. There's no there's no serial number on the on the black box either. Okay. Yes.\n\nYeah. It's fixed. I I was told not to touch anything there. So apparently but yeah. I it's no.\n\nI don't think I could take it off the wall. They would have done it otherwise. I heard a technician here the other time. He's not I can't take it off the wall. Alright.\n\nWe're just gonna be set an appointment time when someone can come out and fix it. Yeah? So you you'll be able to get back to me soon about an appointment time for someone to come out to fix the Internet. Okay. Okay.\n\nOkay. Yeah. Alright. Because I I fantastic. Thank you.\n\nThank you. Bye. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.024308830499649048},{"text":"Hi.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1665898859500885},{"text":"Yes.","start":11.92,"end":12.32,"sentiment":"neutral","sentiment_score":0.08190429210662842},{"text":"Hi.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.04813383147120476},{"text":"I don't have any sorry.","start":18.925,"end":20.365,"sentiment":"neutral","sentiment_score":-0.24103246927261351}],"sentiment":"neutral","sentiment_score":-0.09824727848172188,"num_words":9,"start":3.76,"end":20.365},{"sentences":[{"text":"The I don't have the Internet at the moment, so I've got no I I can't get to any 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Hello. Good morning. This is Marie from Airtel tech support. Am I speaking\n\nChannel 1: Hi.\n\nChannel 0: with Madison?\n\nChannel 1: Yes. Hi.\n\nChannel 0: Yeah. I just wanted to ask if have you received our email asking for\n\nChannel 1: I don't have any\n\nChannel 0: the\n\nChannel 1: sorry.\n\nChannel 0: STD\n\nChannel 1: The\n\nChannel 0: serial number? Mhmm.\n\nChannel 1: I don't have the Internet at the moment, so I've got no I I can't get to any emails. No.\n\nChannel 0: Okay. Can I have the just calling to ask about the NDT serial number?\n\nChannel 1: Okay. So what would\n\nChannel 0: Yeah.\n\nChannel 1: that be on?\n\nChannel 0: Can you please dictate the serial number for me?\n\nChannel 1: Yes. But where where where is the serial number?\n\nChannel 0: Can you see the n d NTD box mounted on your wall?\n\nChannel 1: So on the modem?\n\nChannel 0: The\n\nChannel 1: It says\n\nChannel 0: black box.\n\nChannel 1: the black box, the modem? Pardon?\n\nChannel 0: Yeah. Can you see serial number\n\nChannel 1: Yes. So\n\nChannel 0: at\n\nChannel 1: it's\n\nChannel 0: the\n\nChannel 1: e\n\nChannel 0: block box on your\n\nChannel 1: yes.\n\nChannel 0: wall?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: It's e D.\n\nChannel 0: Hang on. A D. Mhmm.\n\nChannel 1: So EForEggDFor\n\nChannel 0: Mhmm.\n\nChannel 1: donut, o\n\nChannel 0: Mhmm.\n\nChannel 1: 130.\n\nChannel 0: 01\n\nChannel 1: Yep.\n\nChannel 0: or 0?\n\nChannel 1: 0130.\n\nChannel 0: 30. Okay.\n\nChannel 1: Yeah. Sorry. 1161600\n\nChannel 0: One one six one six zero zero\n\nChannel 1: yeah. 159.\n\nChannel 0: 159. How about the white box beside it? Does that one have a serial number as well?\n\nChannel 1: I'll have\n\nChannel 0: Or\n\nChannel 1: a look. Wait. Hold on\n\nChannel 0: Okay.\n\nChannel 1: one sec. I can't say no serial number. It just says Linum Linum Networks, and it just gives me a a scan code there to sign up. But it doesn't I can't see no serial number\n\nChannel 0: Okay. Okay.\n\nChannel 1: on\n\nChannel 0: I see.\n\nChannel 1: the white box near me. Unless it's underneath.\n\nChannel 0: So\n\nChannel 1: No.\n\nChannel 0: mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: The serial number that you provided me is the serial number at the Linham Networks box as well on where\n\nChannel 1: No.\n\nChannel 0: the router is connected. Right?\n\nChannel 1: No. That was that that's the router from the router.\n\nChannel 0: How about the black box on your wall?\n\nChannel 1: The\n\nChannel 0: Does\n\nChannel 1: black\n\nChannel 0: it have\n\nChannel 1: box?\n\nChannel 0: your serial number? Yeah?\n\nChannel 1: Oh, I can't see a number on there either. No. It's just got it's got minimum networks. Please leave this box. It's powered.\n\nThat's it behind if you move home. Okay. But then it's got three cords running out of it and into into the or two into the modem. So no. There's no there's no serial number on the on the black box either.\n\nChannel 0: Okay. Okay. Hang on. Let me just put you on hold to verify.\n\nChannel 1: Okay.\n\nChannel 0: Hello, Melanie? Yes. Thank you for waiting. Can you detach the block box on your wall or it's\n\nChannel 1: Yes.\n\nChannel 0: fixed?\n\nChannel 1: Yeah. It's fixed. I I was told not to touch anything there. So apparently but yeah. I it's no.\n\nI don't think I could take it off the wall. They would have done it otherwise. I heard a technician here the other time. He's not I can't take it off the wall.\n\nChannel 0: Okay. I see. Yeah. Because the network team is asking for the serial number for them to have a reference as well, but I'll forward this to them. So regarding the crew technician, we're doing a follow-up as well because we do not have the schedule as of the moment yet for the visit.\n\nOnce I receive an update, I'll get back to you.\n\nChannel 1: Alright. We're just gonna be set\n\nChannel 0: Mhmm.\n\nChannel 1: an appointment time when someone can come out and fix it. Yeah?\n\nChannel 0: I'm sorry?\n\nChannel 1: So you you'll be able to get back to me soon about an appointment\n\nChannel 0: Yeah.\n\nChannel 1: time for someone to come out to fix the Internet.\n\nChannel 0: Yeah. We're just\n\nChannel 1: Okay.\n\nChannel 0: waiting for the update of the field technician team regarding\n\nChannel 1: Okay.\n\nChannel 0: this matter. Mhmm.\n\nChannel 1: Okay. Yeah. Alright.\n\nChannel 0: Then\n\nChannel 1: Because\n\nChannel 0: I'll get\n\nChannel 1: I\n\nChannel 0: back\n\nChannel 1: I\n\nChannel 0: to you if there's, yeah, if there's an appointment\n\nChannel 1: fantastic. Thank\n\nChannel 0: schedule.\n\nChannel 1: you.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank\n\nChannel 0: Okay\n\nChannel 1: you.\n\nChannel 0: then. Bye for now.\n\nChannel 1: Bye. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.024308830499649048}],"sentiment":"neutral","sentiment_score":0.024308830499649048,"channel":1,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Yes.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.11222608387470244},{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.16118976473808289},{"text":"Good morning.","start":5.92,"end":6.56,"sentiment":"positive","sentiment_score":0.45938365161418915},{"text":"This is Marie from Airtel tech support.","start":6.56,"end":9.059999,"sentiment":"positive","sentiment_score":0.36841670104435514},{"text":"Am I 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number?","start":20.414999,"end":21.314999,"sentiment":"neutral","sentiment_score":-0.15115757286548615},{"text":"Mhmm.","start":21.695,"end":22.195,"sentiment":"neutral","sentiment_score":-0.2248322069644928}],"sentiment":"neutral","sentiment_score":-0.1757157842318217,"channel":0,"num_words":3,"start":20.414999,"end":22.195},{"sentences":[{"text":"I don't have the Internet at the moment, so I've got no I I can't get to any emails.","start":21.725,"end":25.645,"sentiment":"negative","sentiment_score":-0.44675588921496745},{"text":"No.","start":25.645,"end":26.145,"sentiment":"neutral","sentiment_score":-0.21007400751113892}],"sentiment":"negative","sentiment_score":-0.434921795129776,"channel":1,"num_words":20,"start":21.725,"end":26.145},{"sentences":[{"text":"Okay.","start":26.735,"end":27.235,"sentiment":"neutral","sentiment_score":-0.10750116407871246},{"text":"Can I have the just calling to ask about the NDT serial 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The customer is unable to find the serial number and asks the representative to dictate it. The representative asks for the serial number and the customer provides it. The customer also asks about fixing the modem and the representative promises to have someone follow up with the customer."},"intents":{"segments":[{"text":"Can I have the just calling to ask about the NDT serial number? Okay. So what would Yeah.","start_word":66,"end_word":83,"intents":[{"intent":"Ask about ndt serial number","confidence_score":0.015436829},{"intent":"Confirm serial number","confidence_score":0.0049922005}]},{"text":"How about the white box beside it? Does that one have a serial number as well?","start_word":187,"end_word":202,"intents":[{"intent":"Confirm white box","confidence_score":0.20022096}]},{"text":"the router is connected. Right? No.","start_word":286,"end_word":291,"intents":[{"intent":"Confirm router connection","confidence_score":0.24118581}]},{"text":"time for someone to come out to fix the Internet. Yeah.","start_word":570,"end_word":580,"intents":[{"intent":"Fix internet connection","confidence_score":0.029164817}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09924155473709106},{"text":"Good morning. This is Marie from Airtel tech support.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.38992878794670105},{"text":"Am I speaking Hi. with Madison? Yes. Hi. Yeah. I just wanted to ask if have you received our email asking for I don't have any the sorry. STD The serial number? 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Hold on Okay. one sec. I can't say no serial number. It just says Linum Linum Networks, and it just gives me a a scan code there to sign up. But it doesn't I can't see no serial number Okay. Okay. on I see. the white box near me. Unless it's underneath. So No. mhmm. Yeah. The serial number that you provided me is the serial number at the Linham Networks box as well on where No. the router is connected. Right? No. That was that that's the router from the router. How about the black box on your wall? The Does black it have box? your serial number? Yeah? Oh, I can't see a number on there either. No. It's just got it's got minimum networks. Please leave this box. It's powered. That's it behind if you move home. Okay. But then it's got three cords running out of it and into into the or two into the modem. So no. There's no there's no serial number on the on the black box either. Okay. Okay. Hang on. Let me just put you on hold to verify. Okay. Hello, Melanie? 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