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Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.66,"sentiment":"neutral","sentiment_score":0.009781086235307157},{"text":"Thanks, Abby.","start":26.715,"end":27.695,"sentiment":"positive","sentiment_score":0.54498690366745},{"text":"Please stay on the line.","start":27.91,"end":30.01,"sentiment":"neutral","sentiment_score":0.16818126440048217},{"text":"Hello?","start":33.51,"end":34.01,"sentiment":"neutral","sentiment_score":0.05976630747318268},{"text":"Yeah.","start":43.828873,"end":43.988873,"sentiment":"neutral","sentiment_score":-0.32351845502853394}],"sentiment":"neutral","sentiment_score":0.07294501446187496,"num_words":25,"start":0.24,"end":43.988873},{"sentences":[{"text":"Yeah, man.","start":43.988873,"end":44.388874,"sentiment":"negative","sentiment_score":-0.5705900192260742},{"text":"I'm not interested.","start":44.388874,"end":45.208874,"sentiment":"negative","sentiment_score":-0.7431756456693014},{"text":"Thanks.","start":45.348873,"end":45.828873,"sentiment":"negative","sentiment_score":-0.5347304344177246},{"text":"Bye.","start":45.828873,"end":46.328873,"sentiment":"neutral","sentiment_score":-0.25591573119163513}],"sentiment":"negative","sentiment_score":-0.5944790201527732,"num_words":7,"start":43.988873,"end":46.328873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. My name is Abby. I'm calling on behalf of Daniel from Technewond, and we are based in Springfield, Brisbane. We wanted to reach out because they wanted to check if you do have an IT IT support or a recurrent IT issues that don't get properly fixed. And, yeah,\n\nChannel 1: Thanks,\n\nChannel 0: we can\n\nChannel 1: Abby.\n\nChannel 0: definitely help.\n\nChannel 1: Please stay on the line. Hello?\n\nChannel 0: Hi, sir. Good afternoon. This is Abby. I'm calling on behalf of Daniel from Textile One. Did I catch you in a bad time?\n\nChannel 1: Yeah. Yeah, man. I'm not interested. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.66,"sentiment":"neutral","sentiment_score":0.009781086235307157}],"sentiment":"neutral","sentiment_score":0.009781086235307157,"channel":1,"num_words":16,"start":0.24,"end":4.66},{"sentences":[{"text":"Hi.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.05275711044669151},{"text":"My name is Abby.","start":7.68,"end":8.72,"sentiment":"neutral","sentiment_score":0.05037204269319773},{"text":"I'm calling on behalf of Daniel from Technewond, and we are based in Springfield, Brisbane.","start":8.72,"end":15.54,"sentiment":"neutral","sentiment_score":0.05040979261199633},{"text":"We wanted to reach out because they wanted to check if you do have an IT IT support or a recurrent IT issues that don't get properly fixed.","start":16.095,"end":24.914999,"sentiment":"neutral","sentiment_score":0.02054651121475867},{"text":"And, yeah,","start":25.535,"end":26.735,"sentiment":"neutral","sentiment_score":0.18849177658557892}],"sentiment":"neutral","sentiment_score":0.03925356075167656,"channel":0,"num_words":50,"start":7.3599997,"end":26.735},{"sentences":[{"text":"Thanks,","start":26.715,"end":27.195,"sentiment":"positive","sentiment_score":0.5546672344207764}],"sentiment":"positive","sentiment_score":0.5546672344207764,"channel":1,"num_words":1,"start":26.715,"end":27.195},{"sentences":[{"text":"we can","start":26.735,"end":27.215,"sentiment":"positive","sentiment_score":0.5793001055717468}],"sentiment":"positive","sentiment_score":0.5793001055717468,"channel":0,"num_words":2,"start":26.735,"end":27.215},{"sentences":[{"text":"Abby.","start":27.195,"end":27.695,"sentiment":"positive","sentiment_score":0.5353065729141235}],"sentiment":"positive","sentiment_score":0.5353065729141235,"channel":1,"num_words":1,"start":27.195,"end":27.695},{"sentences":[{"text":"definitely help.","start":27.215,"end":27.87,"sentiment":"positive","sentiment_score":0.5004833191633224}],"sentiment":"positive","sentiment_score":0.5004833191633224,"channel":0,"num_words":2,"start":27.215,"end":27.87},{"sentences":[{"text":"Please stay on the line.","start":27.91,"end":30.01,"sentiment":"neutral","sentiment_score":0.16818126440048217},{"text":"Hello?","start":33.51,"end":34.01,"sentiment":"neutral","sentiment_score":0.05976630747318268}],"sentiment":"neutral","sentiment_score":0.15011210491259894,"channel":1,"num_words":6,"start":27.91,"end":34.01},{"sentences":[{"text":"Hi, sir.","start":35.07,"end":35.63,"sentiment":"neutral","sentiment_score":0.07751409709453583},{"text":"Good afternoon.","start":35.63,"end":36.190002,"sentiment":"neutral","sentiment_score":0.14073681086301804},{"text":"This is Abby.","start":36.190002,"end":37.18894,"sentiment":"neutral","sentiment_score":0.08946039776007335},{"text":"I'm calling on behalf of Daniel from Textile One.","start":37.248936,"end":40.548935,"sentiment":"neutral","sentiment_score":0.05026742733187146},{"text":"Did I catch you in a bad time?","start":41.328938,"end":43.668938,"sentiment":"neutral","sentiment_score":-0.3077988028526306}],"sentiment":"neutral","sentiment_score":-0.05437919031828642,"channel":0,"num_words":24,"start":35.07,"end":43.668938},{"sentences":[{"text":"Yeah.","start":43.828873,"end":43.988873,"sentiment":"neutral","sentiment_score":-0.32351845502853394},{"text":"Yeah, man.","start":43.988873,"end":44.388874,"sentiment":"negative","sentiment_score":-0.5705900192260742},{"text":"I'm not interested.","start":44.388874,"end":45.208874,"sentiment":"negative","sentiment_score":-0.7431756456693014},{"text":"Thanks.","start":45.348873,"end":45.828873,"sentiment":"negative","sentiment_score":-0.5347304344177246},{"text":"Bye.","start":45.828873,"end":46.328873,"sentiment":"neutral","sentiment_score":-0.25591573119163513}],"sentiment":"negative","sentiment_score":-0.5606089495122433,"channel":1,"num_words":8,"start":43.828873,"end":46.328873}]},"summary":{"result":"success","short":"A representative from Technewond, named Abby, calls a customer to check if they have IT support or recurrent IT issues that don't get properly fixed. The customer, named Daniel, is not interested and ends the call."},"intents":{"segments":[{"text":"We wanted to reach out because they wanted to check if you do have an IT IT support or a recurrent IT issues that don't get properly fixed.","start_word":36,"end_word":63,"intents":[{"intent":"Check and resolve it issues","confidence_score":0.00541964}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Abby. I'm calling on behalf of Daniel from Technewond, and we are based in Springfield, Brisbane. We wanted to reach out because they wanted to check if you do have an IT IT support or a recurrent IT issues that don't get properly fixed.","start_word":0,"end_word":63,"sentiment":"neutral","sentiment_score":0.02689271792769432},{"text":"And, yeah, Thanks, we can Abby. definitely help.","start_word":64,"end_word":71,"sentiment":"positive","sentiment_score":0.43076983094215393},{"text":"Please stay on the line. Hello? Hi, sir. Good afternoon. This is Abby. I'm calling on behalf of Daniel from Textile One. Did I catch you in a bad time? Yeah.","start_word":72,"end_word":102,"sentiment":"neutral","sentiment_score":-0.015696080401539803},{"text":"Yeah, man. I'm not interested. Thanks. Bye.","start_word":103,"end_word":109,"sentiment":"negative","sentiment_score":-0.5840827226638794}],"average":{"sentiment":"neutral","sentiment_score":-0.006662105490093583}}}}