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Is this Nahid from Alder Telecom? Nahid, this is Ross with Chekham. How are you, man? Calling from Tech Home Systems.\n\nNavid, you actually just made an inquiry regarding a product. Right? Just now you gave us a yeah. That's the reason I'm giving a call. Like, what product he's after?\n\nHe has he has mentioned the SQ, but I can't find. So I just cross checking what exact product he's after. I think the SQ he mentioned is wrong. Mhmm. Tech on systems.\n\nCorrect. Ask him to give me a call on the same number I'm calling from. I'll assist him. Techom, t e c h o m. O m systems.\n\nRight. Right. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.01607644185423851},{"text":"Is this Nahid from Alder Telecom?","start":3.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.03620480994383494},{"text":"Nahid, this is Ross with Chekham.","start":12.16,"end":14.0,"sentiment":"neutral","sentiment_score":0.09959440305829048},{"text":"How are you, man?","start":14.0,"end":15.015,"sentiment":"neutral","sentiment_score":0.1258960198611021},{"text":"Calling from Tech Home Systems.","start":20.295,"end":21.895,"sentiment":"neutral","sentiment_score":0.016493395902216434}],"sentiment":"neutral","sentiment_score":0.06440558085556734,"num_words":22,"start":2.24,"end":21.895},{"sentences":[{"text":"Navid, you actually just made an inquiry regarding a product.","start":21.895,"end":25.195,"sentiment":"neutral","sentiment_score":-0.013917554356157779},{"text":"Right?","start":25.255001,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.02044471725821495},{"text":"Just now you gave us a yeah.","start":26.375,"end":33.54,"sentiment":"neutral","sentiment_score":-0.02337821014225483},{"text":"That's the reason I'm giving a call.","start":33.54,"end":34.82,"sentiment":"neutral","sentiment_score":-0.05368106173617499},{"text":"Like, what product he's after?","start":34.82,"end":36.36,"sentiment":"neutral","sentiment_score":-0.05599439740180969}],"sentiment":"neutral","sentiment_score":-0.03263357169926166,"num_words":30,"start":21.895,"end":36.36},{"sentences":[{"text":"He has he has mentioned the SQ, but I can't find.","start":37.86,"end":42.855,"sentiment":"neutral","sentiment_score":-0.24167714606631885},{"text":"So I just cross checking what exact product he's after.","start":42.855,"end":46.635,"sentiment":"neutral","sentiment_score":-0.2311644122004509},{"text":"I think the SQ he mentioned is wrong.","start":47.975,"end":50.395,"sentiment":"neutral","sentiment_score":-0.28867644630372524},{"text":"Mhmm.","start":63.43,"end":63.51,"sentiment":"neutral","sentiment_score":-0.02931692451238632},{"text":"Tech on systems.","start":63.51,"end":64.41,"sentiment":"neutral","sentiment_score":-0.023405602822701137}],"sentiment":"neutral","sentiment_score":-0.22360721309528206,"num_words":33,"start":37.86,"end":64.41},{"sentences":[{"text":"Correct.","start":68.185005,"end":68.585,"sentiment":"neutral","sentiment_score":0.006888918578624725},{"text":"Ask him to give me a call on the same number I'm calling from.","start":68.585,"end":71.805,"sentiment":"neutral","sentiment_score":-0.006877533891903502},{"text":"I'll assist him.","start":73.865,"end":74.845,"sentiment":"neutral","sentiment_score":0.044932556028167404},{"text":"Techom, t e c h o m.","start":76.585,"end":78.845,"sentiment":"neutral","sentiment_score":0.003463980309399111},{"text":"O m systems.","start":82.665,"end":84.96,"sentiment":"neutral","sentiment_score":0.0015463326126337051}],"sentiment":"neutral","sentiment_score":0.0026531418635776,"num_words":28,"start":68.185005,"end":84.96},{"sentences":[{"text":"Right.","start":85.18,"end":85.68,"sentiment":"neutral","sentiment_score":0.021135879680514336},{"text":"Right.","start":88.14,"end":88.64,"sentiment":"neutral","sentiment_score":0.07854435592889786},{"text":"No worries.","start":91.66,"end":92.22,"sentiment":"neutral","sentiment_score":0.2379140630364418},{"text":"Thank you.","start":92.22,"end":93.04,"sentiment":"positive","sentiment_score":0.35203878581523895}],"sentiment":"neutral","sentiment_score":0.21326432221879563,"num_words":6,"start":85.18,"end":93.04}]}}]},{"alternatives":[{"transcript":"Hello? Naveed. Yeah. It is Otis Telecom. Yeah. How can I help you? So you're from where? Oh, yeah. Navid is one of our staff. Yeah. Yeah. Yeah. So which which which product he inquired about? He didn't mention anything? Yeah. Okay. Let me because I don't know why he gave my number to you because our company number if he called, he'd have been in the queue. Your company name again? TECOM System. Tecom. I Tecom or Tecom? T e c h o n. K. Com. System. Okay. Alright. I'll tell him to call you on this number. 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Naveed. Yeah. It is Otis Telecom. Yeah.\n\nHow can I help you? So you're from where? Oh, yeah. Navid is one of our staff. Yeah.\n\nYeah. Yeah. So which which which product he inquired about? He didn't mention anything? Yeah.\n\nOkay. Let me because I don't know why he gave my number to you because our company number if he called, he'd have been in the queue. Your company name again? TECOM System. Tecom.\n\nI Tecom or Tecom? T e c h o n. K. Com. System.\n\nOkay. Alright. I'll tell him to call you on this number. 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Is this Nahid from Alder Telecom?\n\nChannel 1: Naveed. Yeah. It is Otis Telecom. Yeah. How can I help you?\n\nChannel 0: Nahid, this is Ross with Chekham. How are you, man?\n\nChannel 1: So you're from where?\n\nChannel 0: Calling from Tech Home Systems. Navid, you actually just made an inquiry regarding a product. Right? Just\n\nChannel 1: Oh, yeah.\n\nChannel 0: now\n\nChannel 1: Navid\n\nChannel 0: you gave\n\nChannel 1: is one\n\nChannel 0: us\n\nChannel 1: of\n\nChannel 0: a\n\nChannel 1: our staff. Yeah. Yeah. Yeah. So which which which product he inquired about?\n\nChannel 0: yeah. That's the reason I'm giving a call. Like, what product he's after?\n\nChannel 1: He didn't mention\n\nChannel 0: He\n\nChannel 1: anything?\n\nChannel 0: has he has mentioned the SQ, but I can't find. So I just cross checking what exact product he's after. I think\n\nChannel 1: Yeah.\n\nChannel 0: the SQ he mentioned is wrong.\n\nChannel 1: Okay. Let me because I don't know why he gave my number to you because our company number if he called, he'd have been in the queue. Your company name again?\n\nChannel 0: Mhmm. Tech on systems.\n\nChannel 1: TECOM System.\n\nChannel 0: Correct. Ask him to give me a call on the same number I'm calling from.\n\nChannel 1: Tecom.\n\nChannel 0: I'll assist\n\nChannel 1: I\n\nChannel 0: him.\n\nChannel 1: Tecom or Tecom?\n\nChannel 0: Techom, t e c h o m.\n\nChannel 1: T e c h\n\nChannel 0: O m\n\nChannel 1: o n.\n\nChannel 0: systems.\n\nChannel 1: K. Com.\n\nChannel 0: Right.\n\nChannel 1: System. Okay. Alright.\n\nChannel 0: Right.\n\nChannel 1: I'll tell him to call you on this number. Okay.\n\nChannel 0: No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.012869437225162985}],"sentiment":"neutral","sentiment_score":0.012869437225162985,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.01607644185423851},{"text":"Is this Nahid from Alder Telecom?","start":3.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.03620480994383494}],"sentiment":"neutral","sentiment_score":0.033329328788178306,"channel":0,"num_words":7,"start":2.24,"end":5.7799997},{"sentences":[{"text":"Naveed.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.031872741878032684},{"text":"Yeah.","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.06991984695196152},{"text":"It is Otis 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Ross is unsure of the exact product and asks Nahid to call him back. Ross gives Nahid his company's number and assures him that he will assist him."},"intents":{"segments":[{"text":"How can I help you?","start_word":15,"end_word":19,"intents":[{"intent":"Assist customer","confidence_score":0.0090989135}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Is this Nahid from Alder Telecom? Naveed. Yeah. It is Otis Telecom. Yeah. How can I help you? Nahid, this is Ross with Chekham. How are you, man? So you're from where? Calling from Tech Home Systems. Navid, you actually just made an inquiry regarding a product. Right? Just Oh, yeah. now Navid you gave is one us of a our staff. Yeah. Yeah. Yeah. So which which which product he inquired about? yeah. That's the reason I'm giving a call. Like, what product he's after? He didn't mention He has anything? he has mentioned the SQ, but I can't find. So I just cross checking what exact product he's after. I think Yeah. the SQ he mentioned is wrong. Okay. Let me because I don't know why he gave my number to you because our company number if he called, he'd have been in the queue. Your company name again? Mhmm. Tech on systems. TECOM System. Correct. Ask him to give me a call on the same number I'm calling from. Tecom. I'll assist I him. Tecom or Tecom? Techom, t e c h o m. T e c h O m o n. systems. K. Com. Right. System. Okay. Alright. Right. I'll tell him to call you on this number. Okay. No worries.","start_word":0,"end_word":216,"sentiment":"neutral","sentiment_score":-0.03586619347333908},{"text":"Thank you.","start_word":217,"end_word":218,"sentiment":"positive","sentiment_score":0.40492698550224304}],"average":{"sentiment":"neutral","sentiment_score":-0.032162049237419575}}}}