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Mhmm. Slash 923 Mhmm. Gowling. Gungolin. A C T 2912. Is this an establishment unit? Okay. Let me just repeat the unit number. It's 1205 Slash 90 Swain. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang Hello? Yes. Thank you for waiting. After checking the address, Supa Network is available. So have you tried to visit our website, the Airtel, or not yet? Yeah. A 100 over 40 MBPS, which is Superfamily Fast. Yeah. Okay. So our mhmm. You already have one. Okay. I see. Can I have the make and model of the router for me to check the compatibility? Sure. Okay. So it's a VDSL router? Yeah. So this router is not compatible with OPTIX Fiber upgrade connection. So it might be established the credentials if ever, but we can still try. So our activation is sorry. Our ordering process is via our website. So once we receive the order, we'll then activate the service within twenty four hours. Then after that after it's successfully activated, we'll then send you the email instruction on how to set up your own router. But if it doesn't work, you'll need to get a new one from us or store outside. We'll provide you the compatible routers if ever. Yeah. That's correct. Mhmm. Yeah. Then Sorry? I did I didn't didn't get that one. Yeah. You can also order a router from us, and then we'll configure it. And then it's up to you whether you want it to be sent via standard postage or express. So the standard one usually takes three to five business days to our avenue address, while the express usually takes one to three days before you establish a connection. And for the contract, we do have a twelve or twenty four month contract, which has a pre router and discounted prices for the plan. But for please do note that if ever you'll be cancelling within the contract term, we'll be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and the cancellation fee applies. Mhmm. But mhmm. Yeah. Mhmm. Mhmm. Yeah. Sure. No worries. And we do also have a no contract, which has a connection fee, but does not include the free router if ever. But no cancellation fee if ever you'll be canceling. You can cancel it any time. Mhmm. Okay then. You're welcome. 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Good afternoon. This is Maureen from auto tech support. How can I assist? Okay.\n\nI see. Can I have your full address, please, for me to check the service, the network? One two zero five. Mhmm. Slash 923 Mhmm.\n\nGowling. Gungolin. A C T 2912. Is this an establishment unit? Okay.\n\nLet me just repeat the unit number. It's 1205 Slash 90 Swain. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hang Hello? Yes. Thank you for waiting. After checking the address, Supa Network is available.\n\nSo have you tried to visit our website, the Airtel, or not yet? Yeah. A 100 over 40 MBPS, which is Superfamily Fast. Yeah. Okay.\n\nSo our mhmm. You already have one. Okay. I see. Can I have the make and model of the router for me to check the compatibility?\n\nSure. Okay. So it's a VDSL router? Yeah. So this router is not compatible with OPTIX Fiber upgrade connection.\n\nSo it might be established the credentials if ever, but we can still try. So our activation is sorry. Our ordering process is via our website. So once we receive the order, we'll then activate the service within twenty four hours. Then after that after it's successfully activated, we'll then send you the email instruction on how to set up your own router.\n\nBut if it doesn't work, you'll need to get a new one from us or store outside. We'll provide you the compatible routers if ever. Yeah. That's correct. Mhmm.\n\nYeah. Then Sorry? I did I didn't didn't get that one. Yeah. You can also order a router from us, and then we'll configure it.\n\nAnd then it's up to you whether you want it to be sent via standard postage or express. So the standard one usually takes three to five business days to our avenue address, while the express usually takes one to three days before you establish a connection. And for the contract, we do have a twelve or twenty four month contract, which has a pre router and discounted prices for the plan. But for please do note that if ever you'll be cancelling within the contract term, we'll be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and the cancellation fee applies. Mhmm.\n\nBut mhmm. Yeah. Mhmm. Mhmm. Yeah.\n\nSure. No worries. And we do also have a no contract, which has a connection fee, but does not include the free router if ever. But no cancellation fee if ever you'll be canceling. You can cancel it any time.\n\nMhmm. Okay then. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.21699295938014984},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.47953368723392487},{"text":"This is Maureen from auto tech support.","start":1.8399999,"end":4.18,"sentiment":"positive","sentiment_score":0.34920510223933626},{"text":"How can I assist?","start":4.88,"end":5.94,"sentiment":"positive","sentiment_score":0.3586580827832222},{"text":"Okay.","start":17.385,"end":17.705,"sentiment":"neutral","sentiment_score":0.044987816363573074}],"sentiment":"positive","sentiment_score":0.3400077464679877,"num_words":15,"start":0.64,"end":17.705},{"sentences":[{"text":"I see.","start":17.705,"end":18.365,"sentiment":"neutral","sentiment_score":0.03179673105478287},{"text":"Can I have your full address, please, for me to check the service, the 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unit?","start":47.065,"end":49.804996,"sentiment":"neutral","sentiment_score":-0.0007887255400419235},{"text":"Okay.","start":51.864998,"end":52.364998,"sentiment":"neutral","sentiment_score":0.038822293281555176}],"sentiment":"neutral","sentiment_score":0.007178549421951175,"num_words":12,"start":39.3,"end":52.364998},{"sentences":[{"text":"Let me just repeat the unit number.","start":52.585,"end":54.585,"sentiment":"neutral","sentiment_score":0.030883230002863065},{"text":"It's 1205 Slash 90 Swain.","start":54.585,"end":59.61,"sentiment":"neutral","sentiment_score":0.02205686867237091},{"text":"Okay.","start":59.67,"end":60.17,"sentiment":"neutral","sentiment_score":0.02071353793144226},{"text":"Is it okay if I put you on hold?","start":61.19,"end":62.629997,"sentiment":"neutral","sentiment_score":0.018093010203705892},{"text":"Let me just check the 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the Airtel, or not yet?","start":168.06001,"end":172.64001,"sentiment":"neutral","sentiment_score":-0.010487022929457733},{"text":"Yeah.","start":182.645,"end":183.145,"sentiment":"neutral","sentiment_score":0.1097782701253891},{"text":"A 100 over 40 MBPS, which is Superfamily Fast.","start":183.445,"end":187.465,"sentiment":"neutral","sentiment_score":0.17567696339554256},{"text":"Yeah.","start":189.125,"end":189.625,"sentiment":"neutral","sentiment_score":-0.003528045490384102},{"text":"Okay.","start":189.765,"end":190.16501,"sentiment":"neutral","sentiment_score":-0.04903656616806984}],"sentiment":"neutral","sentiment_score":0.06007900123775471,"num_words":25,"start":168.06001,"end":190.16501},{"sentences":[{"text":"So our mhmm.","start":190.16501,"end":191.625,"sentiment":"neutral","sentiment_score":-0.1352933943271637},{"text":"You already have 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router?","start":238.515,"end":241.17499,"sentiment":"neutral","sentiment_score":0.030372859537601472},{"text":"Yeah.","start":246.275,"end":246.75499,"sentiment":"neutral","sentiment_score":-0.09172651171684264},{"text":"So this router is not compatible with OPTIX Fiber upgrade connection.","start":246.75499,"end":251.89499,"sentiment":"negative","sentiment_score":-0.3869745893911882}],"sentiment":"neutral","sentiment_score":-0.21158419490644806,"num_words":19,"start":207.53,"end":251.89499},{"sentences":[{"text":"So it might be established the credentials if ever, but we can still try.","start":252.84,"end":257.58,"sentiment":"neutral","sentiment_score":-0.32920796956334797},{"text":"So our activation is sorry.","start":258.2,"end":261.34,"sentiment":"neutral","sentiment_score":-0.12467466145753861},{"text":"Our ordering process is via our website.","start":261.48,"end":265.1,"sentiment":"neutral","sentiment_score":-0.07665819515075002},{"text":"So once we receive the order, we'll then activate the service within twenty four hours.","start":266.595,"end":272.855,"sentiment":"neutral","sentiment_score":0.027860843886931736},{"text":"Then after that after it's successfully activated, we'll then send you the email instruction on how to set up your own router.","start":273.315,"end":283.16,"sentiment":"neutral","sentiment_score":0.05149144205180081}],"sentiment":"neutral","sentiment_score":-0.06695504545692414,"num_words":63,"start":252.84,"end":283.16},{"sentences":[{"text":"But if it doesn't work, you'll need to get a new one from us or store outside.","start":283.54,"end":289.4,"sentiment":"neutral","sentiment_score":-0.2645258355666609},{"text":"We'll provide you the compatible routers if ever.","start":289.78,"end":292.76,"sentiment":"neutral","sentiment_score":0.00632707797922194},{"text":"Yeah.","start":299.74503,"end":300.24503,"sentiment":"neutral","sentiment_score":0.15128973126411438},{"text":"That's 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This is Aditi here, and I live at Mindy Swainsford, Gong Island, and I just need a new NBN connection from Airtel. Yep. The address is Unit 1205 Slash 90 Swain Street. Yep. Slash 90 Swain Street. Yeah. 90 Swain Street, S W A I N, Swain Swain Street, Gangala. Yeah. Gangala. Yep. Exactly. Yep. That's right. Yep. That's right. Swayne Street. Yep. Yep. Hi. Yep. Yep. Yep. I did was try to visit the hotel upset, and I I and I can go with the $76 per month, which is the 100 MBPS speed. Yep. That's the one. But I don't actually need a router because I already have one from D Link. Yep. Just give me a second. It's DSL two four five GE. Sorry. Yeah. It's a DSLR order. Okay. Okay. Okay. Okay. So what I'll do is I'll just place a order right now in the website. Yep. And okay. Or and anyway, the Wi Fi I mean, the router is for 0%. Maybe I I I can just get the Wi Fi as well? No. No. Is it okay if I just get the router as well right now? Like, can I order it in the website? Okay. Okay. Okay. Okay. Yep. Oh, okay. Yeah. Yeah. Yeah. Yeah. Okay. Then then no worries. I'll just create an account on the website, and I'll just order the router and the Wi Fi. And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll be getting in the email. If there's any trouble, I'll just give a callback to this number for the tech support team. Is that okay? Yes. Okay. Yeah. Okay. Okay. Okay. Okay. No worries then. Thank you. Yep. Bye 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This is Aditi here, and I live at Mindy Swainsford, Gong Island, and I just need a new NBN connection from Airtel. Yep. The address is Unit 1205 Slash 90 Swain Street. Yep.\n\nSlash 90 Swain Street. Yeah. 90 Swain Street, S W A I N, Swain Swain Street, Gangala. Yeah. Gangala.\n\nYep. Exactly. Yep. That's right. Yep.\n\nThat's right. Swayne Street. Yep. Yep. Hi.\n\nYep. Yep. Yep. I did was try to visit the hotel upset, and I I and I can go with the $76 per month, which is the 100 MBPS speed. Yep.\n\nThat's the one. But I don't actually need a router because I already have one from D Link. Yep. Just give me a second. It's DSL two four five GE.\n\nSorry. Yeah. It's a DSLR order. Okay. Okay.\n\nOkay. Okay. So what I'll do is I'll just place a order right now in the website. Yep. And okay.\n\nOr and anyway, the Wi Fi I mean, the router is for 0%. Maybe I I I can just get the Wi Fi as well? No. No. Is it okay if I just get the router as well right now?\n\nLike, can I order it in the website? Okay. Okay. Okay. Okay.\n\nYep. Oh, okay. Yeah. Yeah. Yeah.\n\nYeah. Okay. Then then no worries. I'll just create an account on the website, and I'll just order the router and the Wi Fi. And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll be getting in the email.\n\nIf there's any trouble, I'll just give a callback to this number for the tech support team. Is that okay? Yes. Okay. Yeah.\n\nOkay. Okay. Okay. Okay. No worries then.\n\nThank you. Yep. 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website?","start":322.805,"end":324.835,"sentiment":"neutral","sentiment_score":0.054508248809725046},{"text":"Okay.","start":341.72998,"end":342.22998,"sentiment":"neutral","sentiment_score":0.046263113617897034},{"text":"Okay.","start":345.25,"end":345.75,"sentiment":"neutral","sentiment_score":0.026937052607536316},{"text":"Okay.","start":359.32498,"end":359.645,"sentiment":"neutral","sentiment_score":0.0407152995467186},{"text":"Okay.","start":359.645,"end":360.145,"sentiment":"neutral","sentiment_score":0.05087893828749657}],"sentiment":"neutral","sentiment_score":0.05007169954478741,"num_words":12,"start":322.805,"end":360.145},{"sentences":[{"text":"Yep.","start":372.40997,"end":372.90997,"sentiment":"neutral","sentiment_score":-0.07685476541519165},{"text":"Oh, okay.","start":380.86502,"end":381.605,"sentiment":"neutral","sentiment_score":-0.052296075969934464},{"text":"Yeah.","start":383.825,"end":383.98502,"sentiment":"neutral","sentiment_score":-0.007465394213795662},{"text":"Yeah.","start":383.98502,"end":384.465,"sentiment":"neutral","sentiment_score":0.008768020197749138},{"text":"Yeah.","start":384.465,"end":384.965,"sentiment":"neutral","sentiment_score":0.022971775382757187}],"sentiment":"neutral","sentiment_score":-0.02619541933139165,"num_words":6,"start":372.40997,"end":384.965},{"sentences":[{"text":"Yeah.","start":385.105,"end":385.265,"sentiment":"neutral","sentiment_score":0.044679194688797},{"text":"Okay.","start":385.265,"end":385.665,"sentiment":"neutral","sentiment_score":0.04895918816328049},{"text":"Then then no worries.","start":385.665,"end":386.465,"sentiment":"neutral","sentiment_score":0.04935356229543686},{"text":"I'll just create an account on the website, and I'll just order the router and the Wi Fi.","start":386.465,"end":391.15997,"sentiment":"neutral","sentiment_score":0.12003205468257268},{"text":"And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll be getting in the email.","start":392.09998,"end":400.36,"sentiment":"neutral","sentiment_score":0.10963131307757326}],"sentiment":"neutral","sentiment_score":0.10617896889408047,"num_words":52,"start":385.105,"end":400.36},{"sentences":[{"text":"If there's any trouble, I'll just give a callback to this number for the tech support team.","start":400.715,"end":405.35498,"sentiment":"neutral","sentiment_score":-0.02806028088226038},{"text":"Is that okay?","start":405.35498,"end":406.175,"sentiment":"neutral","sentiment_score":0.03916362735132376},{"text":"Yes.","start":408.63498,"end":409.13498,"sentiment":"neutral","sentiment_score":0.12011027336120604},{"text":"Okay.","start":411.75497,"end":412.25497,"sentiment":"neutral","sentiment_score":0.05748442932963371},{"text":"Yeah.","start":417.16,"end":417.64,"sentiment":"neutral","sentiment_score":0.05865521728992462}],"sentiment":"neutral","sentiment_score":-0.005360172737551772,"num_words":23,"start":400.715,"end":417.64},{"sentences":[{"text":"Okay.","start":417.64,"end":418.14,"sentiment":"neutral","sentiment_score":-0.01913989894092083},{"text":"Okay.","start":421.08002,"end":421.58002,"sentiment":"neutral","sentiment_score":-0.0259868074208498},{"text":"Okay.","start":423.32,"end":423.4,"sentiment":"neutral","sentiment_score":0.02544812299311161},{"text":"Okay.","start":423.4,"end":423.9,"sentiment":"neutral","sentiment_score":0.09793251007795334},{"text":"No worries 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Good afternoon. This is Maureen from auto tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist?\n\nChannel 1: This is Aditi here, and I live at Mindy Swainsford, Gong Island, and I just need a new NBN connection from Airtel.\n\nChannel 0: Okay. I see. Can I have your full address, please, for me to check the service, the\n\nChannel 1: Yep.\n\nChannel 0: network?\n\nChannel 1: The address is Unit 1205 Slash 90\n\nChannel 0: One two\n\nChannel 1: Swain\n\nChannel 0: zero five. Mhmm.\n\nChannel 1: Street. Yep. Slash 90 Swain Street.\n\nChannel 0: Slash 923\n\nChannel 1: Yeah. 90 Swain\n\nChannel 0: Mhmm.\n\nChannel 1: Street, S W A I N, Swain Swain\n\nChannel 0: Gowling.\n\nChannel 1: Street, Gangala. Yeah. Gangala.\n\nChannel 0: Gungolin. A C T 2912.\n\nChannel 1: Yep. Exactly.\n\nChannel 0: Is this an establishment unit?\n\nChannel 1: Yep. That's right.\n\nChannel 0: Okay. Let me just repeat the unit number. It's 1205\n\nChannel 1: Yep. That's right.\n\nChannel 0: Slash 90 Swain. Okay.\n\nChannel 1: Swayne Street. Yep.\n\nChannel 0: Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang Hello?\n\nChannel 1: Hi. Yep.\n\nChannel 0: Yes. Thank you for waiting. After checking the address, Supa Network is available. So\n\nChannel 1: Yep.\n\nChannel 0: have you tried to visit our website, the Airtel, or not yet?\n\nChannel 1: Yep. I did was try to visit the hotel upset, and I I and I can go with the $76 per month, which is the 100 MBPS speed.\n\nChannel 0: Yeah. A 100 over 40 MBPS, which is Superfamily Fast.\n\nChannel 1: Yep. That's the one.\n\nChannel 0: Yeah. Okay. So\n\nChannel 1: But\n\nChannel 0: our\n\nChannel 1: I don't\n\nChannel 0: mhmm.\n\nChannel 1: actually need a router because I already have\n\nChannel 0: You\n\nChannel 1: one\n\nChannel 0: already\n\nChannel 1: from\n\nChannel 0: have\n\nChannel 1: D\n\nChannel 0: one.\n\nChannel 1: Link.\n\nChannel 0: Okay. I see. Can I have the make and model of the router for me to check the compatibility?\n\nChannel 1: Yep. Just give me a second.\n\nChannel 0: Sure.\n\nChannel 1: It's DSL two four five GE.\n\nChannel 0: Okay. So it's a VDSL router?\n\nChannel 1: Sorry. Yeah. It's a DSLR order.\n\nChannel 0: Yeah. So this router is not compatible with OPTIX Fiber upgrade connection. So it might be established the credentials if ever, but we can still try.\n\nChannel 1: Okay.\n\nChannel 0: So our activation is sorry. Our ordering process is via our website. So once we receive the order, we'll then activate the service within twenty four hours. Then\n\nChannel 1: Okay.\n\nChannel 0: after that after it's successfully activated, we'll then send you the email instruction on how to set up your own router. But\n\nChannel 1: Okay.\n\nChannel 0: if it doesn't work, you'll need to get a new one from us or store outside. We'll provide you the compatible routers if ever.\n\nChannel 1: Okay. So what I'll do is I'll just place a order right now in the website.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yep. And\n\nChannel 0: Mhmm.\n\nChannel 1: okay.\n\nChannel 0: Yeah. Then\n\nChannel 1: Or and anyway, the Wi Fi I mean, the router is for 0%. Maybe I I I can just get the Wi Fi as well?\n\nChannel 0: Sorry? I did I didn't didn't get that\n\nChannel 1: No.\n\nChannel 0: one.\n\nChannel 1: No. Is it okay if I just get the router as well right now? Like, can I order it in the website?\n\nChannel 0: Yeah. You can also order a router from us, and then we'll configure it. And then it's up to you whether you want it to be sent via standard postage or express. So\n\nChannel 1: Okay.\n\nChannel 0: the standard one usually takes three to five business days to our avenue\n\nChannel 1: Okay.\n\nChannel 0: address, while the express usually takes one to three days before you establish a connection. And for the contract, we do have a twelve or twenty four month contract,\n\nChannel 1: Okay.\n\nChannel 0: which\n\nChannel 1: Okay.\n\nChannel 0: has a pre router and discounted prices for the plan. But for please do note that if ever you'll be cancelling within the contract term, we'll\n\nChannel 1: Yep.\n\nChannel 0: be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and\n\nChannel 1: Oh, okay.\n\nChannel 0: the cancellation fee applies.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Okay. Then then no\n\nChannel 0: But\n\nChannel 1: worries. I'll just create\n\nChannel 0: mhmm.\n\nChannel 1: an account on the website, and I'll just order the router and the Wi Fi.\n\nChannel 0: Yeah.\n\nChannel 1: And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll\n\nChannel 0: Mhmm.\n\nChannel 1: be getting in the email. If there's any trouble, I'll just give a callback to this number for the tech support team. Is that okay?\n\nChannel 0: Mhmm. Yeah. Sure. No worries. And\n\nChannel 1: Yes.\n\nChannel 0: we do also have a no contract,\n\nChannel 1: Okay.\n\nChannel 0: which has a connection fee, but does not include the free router if ever. But\n\nChannel 1: Yeah.\n\nChannel 0: no cancellation\n\nChannel 1: Okay.\n\nChannel 0: fee if ever you'll be canceling. You can cancel\n\nChannel 1: Okay.\n\nChannel 0: it any\n\nChannel 1: Okay. Okay. No worries then. Thank you.\n\nChannel 0: time. Mhmm. Okay then. You're welcome. Bye.\n\nChannel 1: Yep. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.21699295938014984},{"text":"Good afternoon.","start":1.04,"end":1.8399999,"sentiment":"positive","sentiment_score":0.47953368723392487},{"text":"This is Maureen from auto tech support.","start":1.8399999,"end":4.18,"sentiment":"positive","sentiment_score":0.34920510223933626},{"text":"How can 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Gangala.","start":39.41,"end":40.23,"sentiment":"neutral","sentiment_score":0.0160656301304698},{"text":"Yeah.","start":40.29,"end":40.53,"sentiment":"neutral","sentiment_score":0.015866458415985107},{"text":"Gangala.","start":40.53,"end":41.03,"sentiment":"neutral","sentiment_score":0.013704251497983932}],"sentiment":"neutral","sentiment_score":0.01542549254372716,"channel":1,"num_words":4,"start":39.41,"end":41.03},{"sentences":[{"text":"Gungolin.","start":41.864998,"end":42.364998,"sentiment":"neutral","sentiment_score":0.01103790383785963},{"text":"A C T 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okay?","start":405.35498,"end":406.175,"sentiment":"neutral","sentiment_score":0.03916362735132376}],"sentiment":"neutral","sentiment_score":-0.006883343905210495,"channel":1,"num_words":25,"start":399.22,"end":406.175},{"sentences":[{"text":"Mhmm.","start":406.30502,"end":406.545,"sentiment":"neutral","sentiment_score":0.019069869071245193},{"text":"Yeah.","start":406.545,"end":407.02502,"sentiment":"neutral","sentiment_score":0.05138231068849563},{"text":"Sure.","start":407.02502,"end":407.345,"sentiment":"neutral","sentiment_score":0.092848002910614},{"text":"No worries.","start":407.345,"end":408.005,"sentiment":"neutral","sentiment_score":0.11296697333455086},{"text":"And","start":408.225,"end":408.725,"sentiment":"neutral","sentiment_score":0.1137663871049881}],"sentiment":"neutral","sentiment_score":0.08383341940740745,"channel":0,"num_words":6,"start":406.30502,"end":408.725},{"sentences":[{"text":"Yes.","start":408.63498,"end":409.13498,"sentiment":"neutral","sentiment_score":0.12011027336120604}],"sentiment":"neutral","sentiment_score":0.12011027336120604,"channel":1,"num_words":1,"start":408.63498,"end":409.13498},{"sentences":[{"text":"we do also have a no contract,","start":408.945,"end":410.885,"sentiment":"neutral","sentiment_score":0.1085611879825592}],"sentiment":"neutral","sentiment_score":0.1085611879825592,"channel":0,"num_words":7,"start":408.945,"end":410.885},{"sentences":[{"text":"Okay.","start":411.75497,"end":412.25497,"sentiment":"neutral","sentiment_score":0.05748442932963371}],"sentiment":"neutral","sentiment_score":0.05748442932963371,"channel":1,"num_words":1,"start":411.75497,"end":412.25497},{"sentences":[{"text":"which has a connection fee, but does not include the free router if ever.","start":411.95,"end":416.37003,"sentiment":"neutral","sentiment_score":0.032582664995321205},{"text":"But","start":417.15002,"end":417.31003,"sentiment":"neutral","sentiment_score":0.06340372562408447}],"sentiment":"neutral","sentiment_score":0.03463740237057209,"channel":0,"num_words":15,"start":411.95,"end":417.31003},{"sentences":[{"text":"Yeah.","start":417.16,"end":417.64,"sentiment":"neutral","sentiment_score":0.05865521728992462}],"sentiment":"neutral","sentiment_score":0.05865521728992462,"channel":1,"num_words":1,"start":417.16,"end":417.64},{"sentences":[{"text":"no 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then.","start":423.96,"end":424.84,"sentiment":"neutral","sentiment_score":0.20931743582089743},{"text":"Thank you.","start":424.84,"end":425.5,"sentiment":"positive","sentiment_score":0.4347991645336151}],"sentiment":"neutral","sentiment_score":0.2315616099429982,"channel":1,"num_words":7,"start":423.32,"end":425.5},{"sentences":[{"text":"time.","start":425.37094,"end":425.69092,"sentiment":"neutral","sentiment_score":0.19566699862480164},{"text":"Mhmm.","start":425.69092,"end":426.01093,"sentiment":"neutral","sentiment_score":0.15590044856071472},{"text":"Okay then.","start":426.01093,"end":426.65094,"sentiment":"neutral","sentiment_score":0.22994166612625122},{"text":"You're welcome.","start":426.65094,"end":427.39093,"sentiment":"positive","sentiment_score":0.39196325838565826},{"text":"Bye.","start":427.69092,"end":428.19092,"sentiment":"neutral","sentiment_score":0.1341770440340042}],"sentiment":"neutral","sentiment_score":0.2470791914633342,"channel":0,"num_words":7,"start":425.37094,"end":428.19092},{"sentences":[{"text":"Yep.","start":427.96,"end":428.42087,"sentiment":"neutral","sentiment_score":0.11317974328994752},{"text":"Bye bye.","start":428.74088,"end":429.40088,"sentiment":"neutral","sentiment_score":0.020114559680223472}],"sentiment":"neutral","sentiment_score":0.05113628755013148,"channel":1,"num_words":3,"start":427.96,"end":429.40088}]},"summary":{"result":"success","short":"The customer, Aditi, called to inquire about a new NBN connection from Airtel at her property on Gong Island. The agent, Maureen, confirmed the address and checked the compatibility of the router with the customer's existing one. The agent then placed a new order for the router and the Wi Fi, and informed the customer of the cancellation fee and cancellation policy. The call ended with the agent confirming the order and thanking the customer."},"intents":{"segments":[{"text":"Hi. This is Aditi here, and I live at Mindy Swainsford, Gong Island, and I just need a new NBN connection from Airtel.","start_word":14,"end_word":36,"intents":[{"intent":"Request nbn connection","confidence_score":0.30331102}]},{"text":"Can I have your full address, please, for me to check the service, the network?","start_word":40,"end_word":54,"intents":[{"intent":"Provide full address","confidence_score":0.20369963}]},{"text":"Can I have your full address, please, for me to check the service, the network? Yep.","start_word":40,"end_word":55,"intents":[{"intent":"Check address","confidence_score":0.4208407}]},{"text":"Is this an establishment unit? Yep.","start_word":101,"end_word":106,"intents":[{"intent":"Confirm establishment unit","confidence_score":0.019973176}]},{"text":"have you tried to visit our website, the Airtel, or not yet? Yep.","start_word":165,"end_word":177,"intents":[{"intent":"Check website","confidence_score":0.25771028}]},{"text":"A 100 over 40 MBPS, which is Superfamily Fast. Yep.","start_word":206,"end_word":215,"intents":[{"intent":"Get superfast speed","confidence_score":0.0055130525}]},{"text":"So what I'll do is I'll just place a order right now in the website. Yeah.","start_word":391,"end_word":406,"intents":[{"intent":"Order router","confidence_score":0.16886625}]},{"text":"has a pre router and discounted prices for the plan. But for please do note that if ever you'll be cancelling within the contract term, we'll Yep. be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and Oh, okay. the cancellation fee applies. Yeah.","start_word":552,"end_word":604,"intents":[{"intent":"Provide router pricing and support","confidence_score":0.000011233519}]},{"text":"But for please do note that if ever you'll be cancelling within the contract term, we'll Yep. be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and Oh, okay. the cancellation fee applies. Yeah.","start_word":562,"end_word":604,"intents":[{"intent":"Cancel router","confidence_score":0.10026571},{"intent":"Cancel router","confidence_score":0.04916402}]},{"text":"I'll just create mhmm. an account on the website, and I'll just order the router and the Wi Fi. Yeah.","start_word":615,"end_word":634,"intents":[{"intent":"Create account","confidence_score":0.31628725},{"intent":"Connect router","confidence_score":0.08893924}]},{"text":"And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll Mhmm. be getting in the email.","start_word":635,"end_word":663,"intents":[{"intent":"Provide email instructions","confidence_score":0.023830406}]},{"text":"we do also have a no contract, Okay. which has a connection fee, but does not include the free router if ever. But Yeah.","start_word":691,"end_word":714,"intents":[{"intent":"Offer no contract","confidence_score":0.075778246}]},{"text":"No worries then. Thank you. time.","start_word":732,"end_word":737,"intents":[{"intent":"Express gratitude","confidence_score":0.4234381}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21699295938014984},{"text":"Good afternoon. This is Maureen from auto tech support. How can I assist?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3752128779888153},{"text":"Hi. This is Aditi here, and I live at Mindy Swainsford, Gong Island, and I just need a new NBN connection from Airtel. Okay. I see. Can I have your full address, please, for me to check the service, the network? Yep. The address is Unit 1205 Slash One 90 two Swain zero five. Mhmm. Street. Yep. Slash 90 Swain Street. Slash 923 Yeah. 90 Swain Mhmm. Street, S W A I N, Swain Swain Gowling. Street, Gangala. Yeah. Gangala. Gungolin. A C T 2912. Yep. Exactly. Is this an establishment unit? Yep. That's right. Okay. Let me just repeat the unit number. It's 1205 Yep. That's right. Slash 90 Swain. Okay. Swayne Street. Yep. Is it okay if I put you on hold? Let me just check the address. Yep. Okay. Hang Hello? Hi. Yep. Yes.","start_word":14,"end_word":150,"sentiment":"neutral","sentiment_score":0.03274310752749443},{"text":"Thank you for waiting.","start_word":151,"end_word":154,"sentiment":"positive","sentiment_score":0.4009973704814911},{"text":"After checking the address, Supa Network is available. So Yep. have you tried to visit our website, the Airtel, or not yet? Yep. I did was try to visit the hotel upset, and I I and I can go with the $76 per month, which is the 100 MBPS speed. Yeah. A 100 over 40 MBPS, which is Superfamily Fast. Yep. That's the one. Yeah. Okay. So But our I don't mhmm. actually need a router because I already have You one already from have D one. Link. Okay. I see. Can I have the make and model of the router for me to check the compatibility? Yep. Just give me a second. Sure. It's DSL two four five GE. Okay. So it's a VDSL router? Sorry. Yeah. It's a DSLR order. Yeah.","start_word":155,"end_word":287,"sentiment":"neutral","sentiment_score":0.04695805795210645},{"text":"So this router is not compatible with OPTIX Fiber upgrade connection. So it might be established the credentials if ever, but we can still try.","start_word":288,"end_word":312,"sentiment":"negative","sentiment_score":-0.36248040199279785},{"text":"Okay. So our activation is sorry. Our ordering process is via our website. So once we receive the order, we'll then activate the service within twenty four hours. Then Okay. after that after it's successfully activated, we'll then send you the email instruction on how to set up your own router. But Okay. if it doesn't work, you'll need to get a new one from us or store outside. We'll provide you the compatible routers if ever. Okay. So what I'll do is I'll just place a order right now in the website. Yeah. That's correct. Yep. And Mhmm. okay. Yeah. Then Or and anyway, the Wi Fi I mean, the router is for 0%. Maybe I I I can just get the Wi Fi as well? Sorry? I did I didn't didn't get that No. one. No. Is it okay if I just get the router as well right now? Like, can I order it in the website? Yeah. You can also order a router from us, and then we'll configure it. And then it's up to you whether you want it to be sent via standard postage or express. So Okay. the standard one usually takes three to five business days to our avenue Okay. address, while the express usually takes one to three days before you establish a connection. And for the contract, we do have a twelve or twenty four month contract, Okay. which Okay. has a pre router and discounted prices for the plan. But for please do note that if ever you'll be cancelling within the contract term, we'll Yep. be, yeah, we'll be invoicing you for the price of the router, which we provided for a free, and Oh, okay. the cancellation fee applies. Yeah. Yeah. Yeah. Mhmm. Yeah. Okay. Then then no But worries. I'll just create mhmm. an account on the website, and I'll just order the router and the Wi Fi. Yeah. And I'll see how it goes, and I'll just connect it according to the, like, the email instructions, which I'll get which I'll Mhmm. be getting in the email. If there's any trouble, I'll just give a callback to this number for the tech support team. Is that okay? Mhmm. Yeah. Sure. No worries. And Yes. we do also have a no contract, Okay. which has a connection fee, but does not include the free router if ever. But Yeah. no cancellation Okay. fee if ever you'll be canceling. You can cancel Okay. it any Okay. Okay. No worries then.","start_word":313,"end_word":734,"sentiment":"neutral","sentiment_score":0.022137021661352067},{"text":"Thank you.","start_word":735,"end_word":736,"sentiment":"positive","sentiment_score":0.42886611819267273},{"text":"time. Mhmm. Okay then.","start_word":737,"end_word":740,"sentiment":"neutral","sentiment_score":0.1926804631948471},{"text":"You're welcome.","start_word":741,"end_word":742,"sentiment":"positive","sentiment_score":0.4703397452831268},{"text":"Bye. Yep. Bye bye.","start_word":743,"end_word":746,"sentiment":"neutral","sentiment_score":0.12830498814582825}],"average":{"sentiment":"neutral","sentiment_score":0.030941396714940287}}}}