{"metadata":{"transaction_key":"deprecated","request_id":"019f3f3e-1bd2-7ea3-8885-3552ee8da5aa","sha256":"8436b18d8027a6d7847ccaeffb281a023c80ff4a7c342ceded8bf4d71dc1219f","created":"2026-07-08T01:01:03.775Z","duration":8.423938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording,","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.79999995,"confidence":0.96240234,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.766187310218811},{"word":"to","start":0.79999995,"end":0.88,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.702105700969696},{"word":"voice","start":0.88,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7046121954917908},{"word":"mail","start":1.1999999,"end":1.68,"confidence":0.9975586,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6770585775375366},{"word":"the","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8441831469535828},{"word":"person","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8084025382995605},{"word":"you","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8452013731002808},{"word":"are","start":2.3999999,"end":2.56,"confidence":0.640625,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.8230105638504028},{"word":"trying","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8433706164360046},{"word":"to","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8182520270347595},{"word":"reach","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8395200967788696},{"word":"is","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8868499398231506},{"word":"not","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8805755376815796},{"word":"available","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8157745599746704},{"word":"at","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4649692475795746},{"word":"the","start":4.56,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.422846257686615},{"word":"tone","start":4.64,"end":5.12,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.35480913519859314},{"word":"please","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4403728246688843},{"word":"record","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4093921482563019},{"word":"your","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3724668025970459},{"word":"message","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.30329078435897827},{"word":"when","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.18855413794517517},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2117246836423874},{"word":"have","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18259727954864505},{"word":"finished","start":7.2799997,"end":7.68,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1986222267150879},{"word":"recording","start":7.68,"end":8.18,"confidence":0.79296875,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.17011885344982147}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording,","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.68,"sentiment":"negative","sentiment_score":-0.7124909460544586},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8405140399932861},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5,"sentiment":"negative","sentiment_score":-0.3954496000494276},{"text":"When you have finished recording,","start":6.64,"end":8.18,"sentiment":"neutral","sentiment_score":-0.19032343626022338}],"sentiment":"negative","sentiment_score":-0.5759564832999156,"num_words":26,"start":0.32,"end":8.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording,","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.68,"sentiment":"negative","sentiment_score":-0.7124909460544586},{"text":"The person you are trying to reach is not available.","start":1.68,"end":4.1,"sentiment":"negative","sentiment_score":-0.8405140399932861},{"text":"At the tone, please record your message.","start":4.3199997,"end":6.5,"sentiment":"negative","sentiment_score":-0.3954496000494276},{"text":"When you have finished recording,","start":6.64,"end":8.18,"sentiment":"neutral","sentiment_score":-0.19032343626022338}],"sentiment":"negative","sentiment_score":-0.5759564832999156,"channel":1,"num_words":26,"start":0.32,"end":8.18}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording,"},"intents":{"segments":[{"text":"At the tone, please record your message.","start_word":14,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.8086706}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6515527367591858},{"text":"When you have finished recording,","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":-0.2127765268087387}],"average":{"sentiment":"negative","sentiment_score":-0.5692821741104126}}}}