{"metadata":{"transaction_key":"deprecated","request_id":"01a0c132-22f4-7d90-8d6b-5ffa6824b3f0","sha256":"be76618ee2d580320647be5c19ef73d2fac0d66384c1b7511301d792ff0bf30f","created":"2026-09-20T23:41:24.861Z","duration":16.631937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning, Pia. Yeah. Good day to you, Pia. My name is Mary, and I'm calling from Vigilance AI. We are a cyber","confidence":0.99609375,"words":[{"word":"yes","start":2.96,"end":3.36,"confidence":0.9848633,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.172151118516922},{"word":"hi","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.40382319688797},{"word":"good","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6812392473220825},{"word":"morning","start":3.84,"end":4.24,"confidence":0.9980469,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.5849575996398926},{"word":"pia","start":4.24,"end":4.74,"confidence":0.95979816,"punctuated_word":"Pia.","sentiment":"positive","sentiment_score":0.48454317450523376},{"word":"yeah","start":7.596875,"end":8.096875,"confidence":0.94189453,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4146433472633362},{"word":"good","start":8.636875,"end":8.876875,"confidence":0.7036133,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7123658061027527},{"word":"day","start":8.876875,"end":8.956875,"confidence":0.8017578,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.7010078430175781},{"word":"to","start":8.956875,"end":9.276875,"confidence":0.9941406,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6446723937988281},{"word":"you","start":9.276875,"end":9.436874,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6451761722564697},{"word":"pia","start":9.436874,"end":9.756875,"confidence":1.0,"punctuated_word":"Pia.","sentiment":"positive","sentiment_score":0.5184738039970398},{"word":"my","start":9.756875,"end":9.836875,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.15779246389865875},{"word":"name","start":9.836875,"end":10.076875,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.17110717296600342},{"word":"is","start":10.076875,"end":10.476875,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14168505370616913},{"word":"mary","start":10.476875,"end":10.956875,"confidence":0.9719238,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.18455934524536133},{"word":"and","start":10.956875,"end":11.116875,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.151092991232872},{"word":"i'm","start":11.116875,"end":11.356874,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.16178904473781586},{"word":"calling","start":11.356874,"end":11.836875,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.13821657001972198},{"word":"from","start":11.836875,"end":12.336875,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21759697794914248},{"word":"vigilance","start":12.396875,"end":12.896875,"confidence":0.95996094,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.19344455003738403},{"word":"ai","start":13.276875,"end":13.776875,"confidence":0.91430664,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.1894807517528534},{"word":"we","start":15.196875,"end":15.356874,"confidence":0.9614258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.048445265740156174},{"word":"are","start":15.356874,"end":15.596874,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.048714976757764816},{"word":"a","start":15.596874,"end":16.076876,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07069305330514908},{"word":"cyber","start":16.076876,"end":16.576876,"confidence":0.9277344,"punctuated_word":"cyber","sentiment":"neutral","sentiment_score":0.07357404381036758}],"paragraphs":{"transcript":"\nYes. Hi. Good morning, Pia. Yeah. Good day to you, Pia.\n\nMy name is Mary, and I'm calling from Vigilance AI. We are a cyber","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.172151118516922},{"text":"Hi.","start":3.36,"end":3.6,"sentiment":"positive","sentiment_score":0.40382319688797},{"text":"Good morning, Pia.","start":3.6,"end":4.74,"sentiment":"positive","sentiment_score":0.5835800071557363},{"text":"Yeah.","start":7.596875,"end":8.096875,"sentiment":"positive","sentiment_score":0.4146433472633362},{"text":"Good day to you, Pia.","start":8.636875,"end":9.756875,"sentiment":"positive","sentiment_score":0.6443392038345337}],"sentiment":"positive","sentiment_score":0.5420957912098278,"num_words":11,"start":2.96,"end":9.756875},{"sentences":[{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":9.756875,"end":13.776875,"sentiment":"neutral","sentiment_score":0.17067649215459824},{"text":"We are a cyber","start":15.196875,"end":16.576876,"sentiment":"neutral","sentiment_score":0.06035683490335941}],"sentiment":"neutral","sentiment_score":0.13915659008281572,"num_words":14,"start":9.756875,"end":16.576876}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Speaking.","confidence":0.9658203,"words":[{"word":"hello","start":5.52,"end":6.02,"confidence":0.84765625,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.27448511123657227},{"word":"yes","start":6.08,"end":6.48,"confidence":0.9658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1854110956192017},{"word":"speaking","start":6.48,"end":6.98,"confidence":0.9824219,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.1592993587255478}],"paragraphs":{"transcript":"\nHello? Yes. Speaking.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.27448511123657227},{"text":"Yes.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.1854110956192017},{"text":"Speaking.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.1592993587255478}],"sentiment":"neutral","sentiment_score":0.20639852186044058,"num_words":3,"start":5.52,"end":6.98}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hi. Good morning, Pia.\n\nChannel 1: Hello? Yes. Speaking.\n\nChannel 0: Yeah. Good day to you, Pia. My name is Mary, and I'm calling from Vigilance AI. We are a cyber","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.172151118516922},{"text":"Hi.","start":3.36,"end":3.6,"sentiment":"positive","sentiment_score":0.40382319688797},{"text":"Good morning, Pia.","start":3.6,"end":4.74,"sentiment":"positive","sentiment_score":0.5835800071557363}],"sentiment":"positive","sentiment_score":0.46534286737442015,"channel":0,"num_words":5,"start":2.96,"end":4.74},{"sentences":[{"text":"Hello?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.27448511123657227},{"text":"Yes.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.1854110956192017},{"text":"Speaking.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.1592993587255478}],"sentiment":"neutral","sentiment_score":0.20639852186044058,"channel":1,"num_words":3,"start":5.52,"end":6.98},{"sentences":[{"text":"Yeah.","start":7.596875,"end":8.096875,"sentiment":"positive","sentiment_score":0.4146433472633362},{"text":"Good day to you, Pia.","start":8.636875,"end":9.756875,"sentiment":"positive","sentiment_score":0.6443392038345337},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":9.756875,"end":13.776875,"sentiment":"neutral","sentiment_score":0.17067649215459824},{"text":"We are a cyber","start":15.196875,"end":16.576876,"sentiment":"neutral","sentiment_score":0.06035683490335941}],"sentiment":"neutral","sentiment_score":0.27922658137977124,"channel":0,"num_words":20,"start":7.596875,"end":16.576876}]},"summary":{"result":"success","short":"Yes. Hi. Good morning, Pia. Hello? Yes. Speaking. Yeah. Good day to you, Pia. My name is Mary, and I'm calling from Vigilance AI. We are a cyber"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Yes.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.172151118516922},{"text":"Hi. Good morning, Pia.","start_word":1,"end_word":4,"sentiment":"positive","sentiment_score":0.5140538215637207},{"text":"Hello? Yes. Speaking.","start_word":5,"end_word":7,"sentiment":"neutral","sentiment_score":0.20639853179454803},{"text":"Yeah. Good day to you, Pia.","start_word":8,"end_word":13,"sentiment":"positive","sentiment_score":0.5733106732368469},{"text":"My name is Mary, and I'm calling from Vigilance AI. We are a cyber","start_word":14,"end_word":27,"sentiment":"neutral","sentiment_score":0.15145640075206757}],"average":{"sentiment":"neutral","sentiment_score":0.3108258348830203}}}}