{"metadata":{"transaction_key":"deprecated","request_id":"019f1c77-039f-7142-abfa-6d2717a10afe","sha256":"87680f076748cb63616a4a81f3d134ae66bb5c6f804c52aaf7dc62a4c05c7207","created":"2026-07-01T06:56:33.785Z","duration":2343.744,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1284,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1431,"output_tokens":1434},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1431,"output_tokens":152}},"results":{"channels":[{"alternatives":[{"transcript":"Connection offline. Okay. They can sort out. They'll reach out to you, something like that. It's just current simply honest. No? Currently on a break. Late late lunch break Katma Simorane, are you free? So I I need to transfer a call tech issue real time denial callback call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh. Oh, meeting accounts department, technical department, Simony in Tapasika sales. Oh, oh. Basic troubleshoot troubleshooting troubleshooting basic troubleshooting basic troubleshoot. Uh-oh. Call. At least you you did something Like, cell phone cell phone connect laptop? Okay. One device. Uh-oh. Uh-oh. Helpful Oh, Sabine, take note concern. Internet, slow speed, on and off. Oh, basic troubleshoot complicated ticket support per network. Network issue depend depend network response network. So next action next, Kyla or customer. Depend response network. Transfer. Option customer. Oh, no. Customer on hold. Engage tech reps call. Rest assured, once they are available, they will reach out to you as soon as possible. Callback or email SMS. Oh, experience willing to hold. Receive Let them feel knowledge note concern Oh oh, full name phone number I am concerned. CRM. Like, Yulean Mall. Invoice time suspend Let me check. Connected NBN three months. Three three months discount free month. At least. Oh, invoice July 1 with the discount. My discount. July 1. Yep. Oh oh, my discount connected June 29 connected Connected, Medosa. Okay. Please reply to customer in the please reply to customer Sabina. You invoice customer invoice email thread invoice discount selected Facebook NBN or NBN customers address Facebook ads. No. So so my customer address? NBN. Okay. So my chance NBN addresses enabled service. Voucher most network Oh, case to case case by case basis. Customer. For voucher. Oh, Visa website now, then you are eligible to get holiday voucher in the NBN. Yeah. No. My number. Voila. Last four, 7183. Last 4, you did? So 1183 and last four. Number 811. Hello? Hello, guys. You know, your mom wants your name.","confidence":0.8046875,"words":[{"word":"connection","start":112.805,"end":113.305,"confidence":0.5727539,"punctuated_word":"Connection","sentiment":"neutral","sentiment_score":-0.033072926104068756},{"word":"offline","start":114.53,"end":115.03,"confidence":0.45983887,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.00329836830496788},{"word":"okay","start":121.25,"end":121.75,"confidence":0.82421875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10031065344810486},{"word":"they","start":158.585,"end":158.66501,"confidence":0.9970703,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.11001984775066376},{"word":"can","start":158.66501,"end":159.10501,"confidence":0.9921875,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1385541707277298},{"word":"sort","start":159.10501,"end":159.545,"confidence":0.37158203,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.10513845086097716},{"word":"out","start":159.545,"end":159.945,"confidence":0.6373291,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.14607974886894226},{"word":"they'll","start":159.945,"end":160.185,"confidence":0.90185547,"punctuated_word":"They'll","sentiment":"neutral","sentiment_score":0.16791033744812012},{"word":"reach","start":160.185,"end":160.425,"confidence":0.99609375,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.1494375765323639},{"word":"out","start":160.425,"end":160.585,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1347232609987259},{"word":"to","start":160.585,"end":160.74501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1859409362077713},{"word":"you","start":160.74501,"end":161.065,"confidence":0.74243164,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.20138898491859436},{"word":"something","start":161.065,"end":161.46501,"confidence":0.98095703,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.12393561750650406},{"word":"like","start":161.46501,"end":161.705,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.13643817603588104},{"word":"that","start":161.705,"end":162.205,"confidence":0.9926758,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.1609404683113098},{"word":"it's","start":167.30501,"end":167.38501,"confidence":0.58166504,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.08963243663311005},{"word":"just","start":167.38501,"end":167.705,"confidence":0.95703125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.055098339915275574},{"word":"current","start":167.705,"end":168.02501,"confidence":0.8144531,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.020767219364643097},{"word":"simply","start":168.185,"end":168.585,"confidence":0.35351562,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.01281556487083435},{"word":"honest","start":168.585,"end":169.085,"confidence":0.75439453,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":0.05044420436024666},{"word":"no","start":169.785,"end":169.865,"confidence":0.9030762,"punctuated_word":"No?","sentiment":"neutral","sentiment_score":-0.08581294119358063},{"word":"currently","start":169.865,"end":170.365,"confidence":0.9921875,"punctuated_word":"Currently","sentiment":"neutral","sentiment_score":-0.07336586713790894},{"word":"on","start":170.425,"end":170.585,"confidence":0.95166016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.058052245527505875},{"word":"a","start":170.585,"end":170.66501,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06044059246778488},{"word":"break","start":170.66501,"end":171.16501,"confidence":0.8574219,"punctuated_word":"break.","sentiment":"neutral","sentiment_score":-0.04313577711582184},{"word":"late","start":171.27,"end":171.77,"confidence":0.47021484,"punctuated_word":"Late","sentiment":"neutral","sentiment_score":-0.00612499937415123},{"word":"late","start":174.95,"end":175.45,"confidence":0.6933594,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.0009293444454669952},{"word":"lunch","start":180.23001,"end":180.47,"confidence":0.51416016,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":0.0199473574757576},{"word":"break","start":180.47,"end":180.97,"confidence":0.9091797,"punctuated_word":"break","sentiment":"neutral","sentiment_score":0.014640077948570251},{"word":"katma","start":252.31,"end":252.70999,"confidence":0.24920654,"punctuated_word":"Katma","sentiment":"neutral","sentiment_score":0.02829010039567947},{"word":"simorane","start":252.70999,"end":253.20999,"confidence":0.59906006,"punctuated_word":"Simorane,","sentiment":"neutral","sentiment_score":0.029252786189317703},{"word":"are","start":254.23,"end":254.54999,"confidence":0.36010742,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.006598055362701416},{"word":"you","start":254.54999,"end":254.70999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005576297640800476},{"word":"free","start":254.70999,"end":255.20999,"confidence":0.9926758,"punctuated_word":"free?","sentiment":"neutral","sentiment_score":-0.004073886200785637},{"word":"so","start":255.26999,"end":255.76999,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05497258901596069},{"word":"i","start":256.63,"end":256.71,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06623523682355881},{"word":"i","start":256.71,"end":256.78998,"confidence":0.41259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08209432661533356},{"word":"need","start":256.78998,"end":257.03,"confidence":0.98095703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07800880074501038},{"word":"to","start":257.03,"end":257.19,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06306800246238708},{"word":"transfer","start":257.19,"end":257.66998,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.07359717786312103},{"word":"a","start":257.66998,"end":257.83,"confidence":0.8852539,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06197584792971611},{"word":"call","start":257.83,"end":258.15,"confidence":0.9667969,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06429731845855713},{"word":"tech","start":258.15,"end":258.47,"confidence":0.52197266,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.0605829656124115},{"word":"issue","start":258.47,"end":258.97,"confidence":0.9892578,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.06621252745389938},{"word":"real","start":259.66998,"end":259.83,"confidence":0.69873047,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.11040831357240675},{"word":"time","start":259.83,"end":260.33,"confidence":0.9580078,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.12419795989990234},{"word":"denial","start":260.55,"end":261.05,"confidence":0.24194336,"punctuated_word":"denial","sentiment":"neutral","sentiment_score":-0.11222127825021744},{"word":"callback","start":261.35,"end":261.85,"confidence":0.28173828,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.06365275382995605},{"word":"call","start":263.27,"end":263.77,"confidence":0.55322266,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.00814308226108551},{"word":"customer","start":263.99,"end":264.49,"confidence":0.65185547,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.008572395890951157},{"word":"voice","start":264.78998,"end":265.28998,"confidence":0.5629883,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.009605161845684052},{"word":"mail","start":265.59,"end":266.09,"confidence":0.9350586,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.006667242385447025},{"word":"actually","start":293.275,"end":293.775,"confidence":0.6062012,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.012776831164956093},{"word":"totally","start":294.875,"end":294.955,"confidence":0.6152344,"punctuated_word":"totally","sentiment":"neutral","sentiment_score":-0.0068551525473594666},{"word":"connection","start":294.955,"end":295.455,"confidence":0.96435547,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.01035388931632042},{"word":"customer","start":297.275,"end":297.775,"confidence":0.89453125,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.01232391968369484},{"word":"outage","start":298.955,"end":299.455,"confidence":0.8017578,"punctuated_word":"outage","sentiment":"neutral","sentiment_score":-0.03061196208000183},{"word":"scheduled","start":299.995,"end":300.495,"confidence":0.43237305,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":-0.01584644429385662},{"word":"basic","start":301.51498,"end":301.995,"confidence":0.921875,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.02124015800654888},{"word":"troubleshooting","start":301.995,"end":302.495,"confidence":0.99853516,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":-0.009289264678955078},{"word":"per","start":305.13,"end":305.63,"confidence":0.4206543,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.01400049403309822},{"word":"depend","start":306.89,"end":307.39,"confidence":0.3347168,"punctuated_word":"depend","sentiment":"neutral","sentiment_score":-0.002856658771634102},{"word":"concern","start":307.53,"end":308.03,"confidence":0.67871094,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.009520497173070908},{"word":"so","start":308.49,"end":308.99,"confidence":0.4309082,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0003690514713525772},{"word":"instruction","start":309.93,"end":310.43,"confidence":0.8144531,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.009719980880618095},{"word":"oh","start":372.835,"end":373.335,"confidence":0.51086426,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.010616299696266651},{"word":"oh","start":408.935,"end":409.435,"confidence":0.42822266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.006513277068734169},{"word":"meeting","start":409.655,"end":410.155,"confidence":0.2541504,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.01691913791000843},{"word":"accounts","start":411.095,"end":411.595,"confidence":0.40454102,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.004206810146570206},{"word":"department","start":411.655,"end":412.155,"confidence":0.9746094,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":0.0095774345099926},{"word":"technical","start":413.03998,"end":413.19998,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.01196015253663063},{"word":"department","start":413.19998,"end":413.69998,"confidence":0.8046875,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":0.005736218765377998},{"word":"simony","start":414.31998,"end":414.81998,"confidence":0.3413086,"punctuated_word":"Simony","sentiment":"neutral","sentiment_score":0.020639939233660694},{"word":"in","start":414.87997,"end":415.03998,"confidence":0.75390625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.018813123926520348},{"word":"tapasika","start":415.03998,"end":415.53998,"confidence":0.6777344,"punctuated_word":"Tapasika","sentiment":"neutral","sentiment_score":0.02128417417407036},{"word":"sales","start":415.75998,"end":416.25998,"confidence":0.90771484,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":0.01124289259314537},{"word":"oh","start":424.72,"end":424.8,"confidence":0.36364746,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.008954974822700024},{"word":"oh","start":424.8,"end":425.3,"confidence":0.7363281,"punctuated_word":"oh.","sentiment":"neutral","sentiment_score":0.012211186811327934},{"word":"basic","start":426.72,"end":427.22,"confidence":0.84765625,"punctuated_word":"Basic","sentiment":"neutral","sentiment_score":0.0060208141803741455},{"word":"troubleshoot","start":427.44,"end":427.94,"confidence":0.97314453,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":0.004906702786684036},{"word":"troubleshooting","start":487.305,"end":487.805,"confidence":0.68969727,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":-0.000505201518535614},{"word":"troubleshooting","start":494.3325,"end":494.8325,"confidence":0.78100586,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":-0.0023396871984004974},{"word":"basic","start":585.74,"end":586.14,"confidence":0.3544922,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.013478387147188188},{"word":"troubleshooting","start":586.14,"end":586.64,"confidence":0.9951172,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":0.002477545291185379},{"word":"basic","start":612.43005,"end":612.93005,"confidence":0.74072266,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.09295494854450226},{"word":"troubleshoot","start":613.71,"end":614.21,"confidence":0.8937988,"punctuated_word":"troubleshoot.","sentiment":"neutral","sentiment_score":-0.08365796506404877},{"word":"uh-oh","start":644.54004,"end":645.04004,"confidence":0.8713379,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.096544049680233},{"word":"call","start":649.58,"end":649.82,"confidence":0.34558105,"punctuated_word":"Call.","sentiment":"neutral","sentiment_score":-0.06865949183702469},{"word":"at","start":649.82,"end":650.06,"confidence":0.95410156,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.07384302467107773},{"word":"least","start":650.06,"end":650.38,"confidence":0.9980469,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.07056265324354172},{"word":"you","start":650.38,"end":650.7,"confidence":0.8959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06314755231142044},{"word":"you","start":650.7,"end":650.86005,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06663025915622711},{"word":"did","start":650.86005,"end":651.10004,"confidence":0.9980469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04980308189988136},{"word":"something","start":651.10004,"end":651.60004,"confidence":0.9873047,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.027176756411790848},{"word":"like","start":699.77,"end":700.27,"confidence":0.46362305,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.03104945831000805},{"word":"cell","start":701.85,"end":702.09,"confidence":0.7553711,"punctuated_word":"cell","sentiment":"neutral","sentiment_score":-0.025520505383610725},{"word":"phone","start":702.09,"end":702.59,"confidence":0.9902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.026757024228572845},{"word":"cell","start":702.65,"end":702.73,"confidence":0.32617188,"punctuated_word":"cell","sentiment":"neutral","sentiment_score":-0.02165362425148487},{"word":"phone","start":702.73,"end":703.23,"confidence":0.9921875,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03408529609441757},{"word":"connect","start":703.69,"end":704.19,"confidence":0.91845703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.03504873812198639},{"word":"laptop","start":704.25,"end":704.75,"confidence":0.58325195,"punctuated_word":"laptop?","sentiment":"neutral","sentiment_score":-0.03421926498413086},{"word":"okay","start":706.97003,"end":707.47003,"confidence":0.74658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02007193863391876},{"word":"one","start":715.425,"end":715.665,"confidence":0.42114258,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.030885428190231323},{"word":"device","start":715.665,"end":716.165,"confidence":0.9699707,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":-0.041628047823905945},{"word":"uh-oh","start":720.67,"end":721.17,"confidence":0.8543091,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.0811244547367096},{"word":"uh-oh","start":732.99,"end":733.24,"confidence":0.8487549,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.0897279605269432},{"word":"helpful","start":733.24,"end":733.74,"confidence":0.54589844,"punctuated_word":"Helpful","sentiment":"neutral","sentiment_score":-0.11352231353521348},{"word":"oh","start":767.845,"end":768.00494,"confidence":0.6192627,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03656698018312454},{"word":"sabine","start":768.00494,"end":768.50494,"confidence":0.6656901,"punctuated_word":"Sabine,","sentiment":"neutral","sentiment_score":-0.03758847713470459},{"word":"take","start":768.96497,"end":769.20496,"confidence":0.9116211,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.017257504165172577},{"word":"note","start":769.20496,"end":769.70496,"confidence":0.99316406,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.031211789697408676},{"word":"concern","start":770.08496,"end":770.58496,"confidence":0.67858887,"punctuated_word":"concern.","sentiment":"neutral","sentiment_score":-0.036333031952381134},{"word":"internet","start":771.20496,"end":771.70496,"confidence":0.59155273,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.06193210929632187},{"word":"slow","start":776.32495,"end":776.725,"confidence":0.91503906,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.04717563092708587},{"word":"speed","start":776.725,"end":777.225,"confidence":0.95996094,"punctuated_word":"speed,","sentiment":"neutral","sentiment_score":-0.03669527918100357},{"word":"on","start":777.89,"end":778.29,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.017494279891252518},{"word":"and","start":778.29,"end":778.79,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01646956242620945},{"word":"off","start":781.97,"end":782.47,"confidence":0.9279785,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.10148846358060835},{"word":"oh","start":798.885,"end":799.045,"confidence":0.62524414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.012934675440192224},{"word":"basic","start":799.045,"end":799.445,"confidence":0.9248047,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":-0.015239931643009186},{"word":"troubleshoot","start":799.445,"end":799.945,"confidence":0.83772784,"punctuated_word":"troubleshoot","sentiment":"neutral","sentiment_score":-0.019343718886375427},{"word":"complicated","start":802.885,"end":803.385,"confidence":0.8354492,"punctuated_word":"complicated","sentiment":"neutral","sentiment_score":-0.05527316406369209},{"word":"ticket","start":807.63,"end":808.03,"confidence":0.9482422,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.05437515676021576},{"word":"support","start":808.03,"end":808.53,"confidence":0.94628906,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.05320277065038681},{"word":"per","start":809.23,"end":809.39,"confidence":0.8491211,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.06233014166355133},{"word":"network","start":809.39,"end":809.89,"confidence":0.7363281,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.06835037469863892},{"word":"network","start":810.99,"end":811.49,"confidence":0.55029297,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":-0.07878339290618896},{"word":"issue","start":811.87,"end":812.37,"confidence":0.96435547,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.055466219782829285},{"word":"depend","start":813.31,"end":813.81,"confidence":0.6333008,"punctuated_word":"depend","sentiment":"neutral","sentiment_score":-0.019662491977214813},{"word":"depend","start":814.51,"end":815.01,"confidence":0.74560547,"punctuated_word":"depend","sentiment":"neutral","sentiment_score":-0.01629311591386795},{"word":"network","start":815.47,"end":815.97,"confidence":0.8071289,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.04131847620010376},{"word":"response","start":844.03503,"end":844.435,"confidence":0.89453125,"punctuated_word":"response","sentiment":"neutral","sentiment_score":-0.04785596579313278},{"word":"network","start":844.435,"end":844.935,"confidence":0.9526367,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.04516853764653206},{"word":"so","start":845.155,"end":845.635,"confidence":0.9199219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.022188127040863037},{"word":"next","start":845.635,"end":846.135,"confidence":0.9194336,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.025079824030399323},{"word":"action","start":846.35504,"end":846.835,"confidence":0.81933594,"punctuated_word":"action","sentiment":"neutral","sentiment_score":-0.02363451197743416},{"word":"next","start":846.835,"end":847.335,"confidence":0.5578613,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":-0.02083081007003784},{"word":"kyla","start":849.235,"end":849.735,"confidence":0.66516113,"punctuated_word":"Kyla","sentiment":"neutral","sentiment_score":-0.005773643031716347},{"word":"or","start":850.195,"end":850.695,"confidence":0.7651367,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0018097497522830963},{"word":"customer","start":850.995,"end":851.495,"confidence":0.4473877,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":-0.013077821582555773},{"word":"depend","start":851.715,"end":852.215,"confidence":0.19567871,"punctuated_word":"Depend","sentiment":"neutral","sentiment_score":-0.0005696192383766174},{"word":"response","start":852.35504,"end":852.85504,"confidence":0.87353516,"punctuated_word":"response","sentiment":"neutral","sentiment_score":-0.015142161399126053},{"word":"network","start":853.235,"end":853.735,"confidence":0.9411621,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.013920139521360396},{"word":"transfer","start":920.76,"end":921.26,"confidence":0.4925537,"punctuated_word":"Transfer.","sentiment":"neutral","sentiment_score":0.013582518324255943},{"word":"option","start":947.94,"end":948.44,"confidence":0.9614258,"punctuated_word":"Option","sentiment":"neutral","sentiment_score":0.005096606910228729},{"word":"customer","start":951.62,"end":952.12,"confidence":0.7023926,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":-0.006298426538705826},{"word":"oh","start":972.83,"end":973.33,"confidence":0.6906738,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03741810470819473},{"word":"no","start":976.43,"end":976.93,"confidence":0.9855957,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2527608573436737},{"word":"customer","start":977.31,"end":977.79,"confidence":0.87841797,"punctuated_word":"Customer","sentiment":"neutral","sentiment_score":-0.15297327935695648},{"word":"on","start":977.79,"end":978.03,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.27778905630111694},{"word":"hold","start":978.03,"end":978.53,"confidence":0.8129883,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.23191359639167783},{"word":"engage","start":979.31,"end":979.81,"confidence":0.4338379,"punctuated_word":"Engage","sentiment":"neutral","sentiment_score":-0.12374824285507202},{"word":"tech","start":980.19,"end":980.43,"confidence":0.6767578,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.016637325286865234},{"word":"reps","start":980.43,"end":980.93,"confidence":0.92578125,"punctuated_word":"reps","sentiment":"neutral","sentiment_score":-0.039737142622470856},{"word":"call","start":981.71,"end":981.79,"confidence":0.904541,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.011820126324892044},{"word":"rest","start":981.79,"end":982.03,"confidence":0.97509766,"punctuated_word":"Rest","sentiment":"neutral","sentiment_score":0.17447248101234436},{"word":"assured","start":982.03,"end":982.53,"confidence":0.8413086,"punctuated_word":"assured,","sentiment":"neutral","sentiment_score":0.18879616260528564},{"word":"once","start":982.83,"end":983.15,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2664943337440491},{"word":"they","start":983.15,"end":983.31,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.16198302805423737},{"word":"are","start":983.31,"end":983.55,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17406465113162994},{"word":"available","start":983.55,"end":984.05,"confidence":0.97265625,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.2292209565639496},{"word":"they","start":984.27,"end":984.43,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.18178460001945496},{"word":"will","start":984.43,"end":984.67,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12539629638195038},{"word":"reach","start":984.67,"end":984.91,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.13211119174957275},{"word":"out","start":984.91,"end":985.07,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.22860927879810333},{"word":"to","start":985.07,"end":985.15,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21503564715385437},{"word":"you","start":985.15,"end":985.31,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22076351940631864},{"word":"as","start":985.31,"end":985.47,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18329760432243347},{"word":"soon","start":985.47,"end":985.71,"confidence":0.9980469,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.15487805008888245},{"word":"as","start":985.71,"end":985.95,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.057116732001304626},{"word":"possible","start":985.95,"end":986.45,"confidence":0.9628906,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.05142932012677193},{"word":"callback","start":990.375,"end":990.535,"confidence":0.3125,"punctuated_word":"Callback","sentiment":"neutral","sentiment_score":-0.004533194005489349},{"word":"or","start":990.535,"end":990.77496,"confidence":0.85839844,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.022993404418230057},{"word":"email","start":990.77496,"end":991.27496,"confidence":0.9790039,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.022073861211538315},{"word":"sms","start":991.33496,"end":991.83496,"confidence":0.89160156,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.0055509451776742935},{"word":"oh","start":1014.50494,"end":1015.00494,"confidence":0.5637207,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0007055159658193588},{"word":"experience","start":1016.665,"end":1017.165,"confidence":0.7495117,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":-0.008843954652547836},{"word":"willing","start":1017.38495,"end":1017.70496,"confidence":0.82910156,"punctuated_word":"willing","sentiment":"neutral","sentiment_score":0.00036782771348953247},{"word":"to","start":1017.70496,"end":1017.785,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01865329220890999},{"word":"hold","start":1017.785,"end":1018.285,"confidence":0.6275635,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.022296275943517685},{"word":"receive","start":1023.625,"end":1024.125,"confidence":0.39111328,"punctuated_word":"Receive","sentiment":"neutral","sentiment_score":-0.028272582218050957},{"word":"let","start":1025.145,"end":1025.385,"confidence":0.32080078,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0219253022223711},{"word":"them","start":1025.385,"end":1025.625,"confidence":0.9633789,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.019845932722091675},{"word":"feel","start":1025.625,"end":1026.125,"confidence":0.53271484,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.02726101502776146},{"word":"knowledge","start":1026.825,"end":1027.325,"confidence":0.53222656,"punctuated_word":"knowledge","sentiment":"neutral","sentiment_score":-0.03392324224114418},{"word":"note","start":1027.945,"end":1028.195,"confidence":0.36523438,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.029076620936393734},{"word":"concern","start":1028.195,"end":1028.695,"confidence":0.66552734,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.0498504713177681},{"word":"oh","start":1062.5199,"end":1062.7599,"confidence":0.4951172,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":-0.01323232427239418},{"word":"oh","start":1062.7599,"end":1063.2599,"confidence":0.5743408,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.005916239693760872},{"word":"full","start":1063.6399,"end":1063.88,"confidence":0.41381836,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.0007245913147926331},{"word":"name","start":1063.88,"end":1064.38,"confidence":0.89453125,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02392261102795601},{"word":"phone","start":1064.5199,"end":1064.6799,"confidence":0.5415039,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.020298916846513748},{"word":"number","start":1064.6799,"end":1065.1799,"confidence":0.7709961,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.014364954084157944},{"word":"i","start":1065.24,"end":1065.3999,"confidence":0.31958008,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.043252527713775635},{"word":"am","start":1065.3999,"end":1065.6399,"confidence":0.64208984,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.05082818865776062},{"word":"concerned","start":1065.6399,"end":1066.1399,"confidence":0.7006836,"punctuated_word":"concerned.","sentiment":"neutral","sentiment_score":-0.02052631229162216},{"word":"crm","start":1068.7599,"end":1069.2599,"confidence":0.71761066,"punctuated_word":"CRM.","sentiment":"neutral","sentiment_score":-0.004682948812842369},{"word":"like","start":1069.6399,"end":1070.1399,"confidence":0.38085938,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.010878016240894794},{"word":"yulean","start":1219.1,"end":1219.6,"confidence":0.45939127,"punctuated_word":"Yulean","sentiment":"neutral","sentiment_score":0.05397246405482292},{"word":"mall","start":1219.66,"end":1220.16,"confidence":0.87939453,"punctuated_word":"Mall.","sentiment":"neutral","sentiment_score":0.02424096316099167},{"word":"invoice","start":1321.7001,"end":1322.1001,"confidence":0.30981445,"punctuated_word":"Invoice","sentiment":"neutral","sentiment_score":-0.009714975021779535},{"word":"time","start":1322.1001,"end":1322.6001,"confidence":0.6933594,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.009652875363826752},{"word":"suspend","start":1323.14,"end":1323.64,"confidence":0.40820312,"punctuated_word":"suspend","sentiment":"neutral","sentiment_score":-0.005671504884958267},{"word":"let","start":1345.7649,"end":1346.005,"confidence":0.38256836,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.010161064565181732},{"word":"me","start":1346.005,"end":1346.1649,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.006755879148840904},{"word":"check","start":1346.1649,"end":1346.6649,"confidence":0.9838867,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.004278684966266155},{"word":"connected","start":1347.96,"end":1348.46,"confidence":0.6437988,"punctuated_word":"Connected","sentiment":"neutral","sentiment_score":-0.003196734469383955},{"word":"nbn","start":1361.195,"end":1361.695,"confidence":0.3996582,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.0005542300641536713},{"word":"three","start":1363.835,"end":1364.075,"confidence":0.7011719,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.018914924934506416},{"word":"months","start":1364.075,"end":1364.575,"confidence":0.62939453,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.029235083609819412},{"word":"three","start":1364.715,"end":1365.215,"confidence":0.8276367,"punctuated_word":"Three","sentiment":"neutral","sentiment_score":0.04018859565258026},{"word":"three","start":1365.2749,"end":1365.4349,"confidence":0.4909668,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03880160301923752},{"word":"months","start":1365.4349,"end":1365.9349,"confidence":0.9941406,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.060708679258823395},{"word":"discount","start":1366.315,"end":1366.815,"confidence":0.9301758,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.07362037897109985},{"word":"free","start":1368.315,"end":1368.5549,"confidence":0.82666016,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.091342993080616},{"word":"month","start":1368.5549,"end":1369.0549,"confidence":0.70092773,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.10853783041238783},{"word":"at","start":1402.42,"end":1402.5801,"confidence":0.2602539,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.021091878414154053},{"word":"least","start":1402.5801,"end":1402.7001,"confidence":0.9550781,"punctuated_word":"least.","sentiment":"neutral","sentiment_score":0.05094505473971367},{"word":"oh","start":1402.7001,"end":1402.8201,"confidence":0.6748047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04212740808725357},{"word":"invoice","start":1402.8201,"end":1403.3201,"confidence":0.8618164,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.04479655995965004},{"word":"july","start":1403.7001,"end":1404.1901,"confidence":0.87158203,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.05163045600056648},{"word":"1","start":1404.1901,"end":1404.68,"confidence":0.87158203,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.07838201522827148},{"word":"with","start":1405.14,"end":1405.64,"confidence":0.9482422,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08415082097053528},{"word":"the","start":1405.9401,"end":1406.02,"confidence":0.8574219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0588059276342392},{"word":"discount","start":1406.02,"end":1406.52,"confidence":0.763916,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.046675071120262146},{"word":"my","start":1406.9,"end":1407.14,"confidence":0.50927734,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.04518536478281021},{"word":"discount","start":1407.14,"end":1407.64,"confidence":0.7553711,"punctuated_word":"discount.","sentiment":"neutral","sentiment_score":0.06867038458585739},{"word":"july","start":1415.9349,"end":1416.385,"confidence":0.9569092,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.031905628740787506},{"word":"1","start":1416.385,"end":1416.835,"confidence":0.9569092,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.05072585865855217},{"word":"yep","start":1420.735,"end":1421.235,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08396965265274048},{"word":"oh","start":1422.895,"end":1423.135,"confidence":0.9760742,"punctuated_word":"Oh","sentiment":"neutral","sentiment_score":0.05936587229371071},{"word":"oh","start":1423.135,"end":1423.635,"confidence":0.62841797,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.061608366668224335},{"word":"my","start":1424.895,"end":1425.135,"confidence":0.39257812,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.062307655811309814},{"word":"discount","start":1425.135,"end":1425.635,"confidence":0.99609375,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.06858980655670166},{"word":"connected","start":1427.375,"end":1427.875,"confidence":0.5488281,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.06502300500869751},{"word":"june","start":1429.99,"end":1430.52,"confidence":0.8382161,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.0427643284201622},{"word":"29","start":1430.52,"end":1431.05,"confidence":0.8382161,"punctuated_word":"29","sentiment":"neutral","sentiment_score":0.07754616439342499},{"word":"connected","start":1431.2699,"end":1431.7699,"confidence":0.38867188,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.07138241827487946},{"word":"connected","start":1503.925,"end":1504.425,"confidence":0.7083333,"punctuated_word":"Connected,","sentiment":"neutral","sentiment_score":0.03350989520549774},{"word":"medosa","start":1504.5651,"end":1505.0651,"confidence":0.7636719,"punctuated_word":"Medosa.","sentiment":"neutral","sentiment_score":0.03516870364546776},{"word":"okay","start":1535.645,"end":1536.045,"confidence":0.5979004,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0297646913677454},{"word":"please","start":1536.045,"end":1536.365,"confidence":0.3232422,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.01004789024591446},{"word":"reply","start":1536.365,"end":1536.765,"confidence":0.9902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.025991536676883698},{"word":"to","start":1536.765,"end":1537.085,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03382560610771179},{"word":"customer","start":1537.085,"end":1537.565,"confidence":0.87353516,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.03254216909408569},{"word":"in","start":1537.565,"end":1538.0449,"confidence":0.26831055,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03589967265725136},{"word":"the","start":1538.0449,"end":1538.525,"confidence":0.50683594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028538472950458527},{"word":"please","start":1539.005,"end":1539.245,"confidence":0.7167969,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01308247447013855},{"word":"reply","start":1539.245,"end":1539.645,"confidence":0.99121094,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.03575868159532547},{"word":"to","start":1539.645,"end":1539.885,"confidence":0.96777344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05940300598740578},{"word":"customer","start":1539.885,"end":1540.385,"confidence":0.96435547,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.03713472932577133},{"word":"sabina","start":1540.525,"end":1541.025,"confidence":0.5430501,"punctuated_word":"Sabina.","sentiment":"neutral","sentiment_score":0.042564693838357925},{"word":"you","start":1543.12,"end":1543.36,"confidence":0.5004883,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.00001971423625946045},{"word":"invoice","start":1543.36,"end":1543.86,"confidence":0.93847656,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.010083602741360664},{"word":"customer","start":1544.72,"end":1545.22,"confidence":0.41381836,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.0011247321963310242},{"word":"invoice","start":1546.0,"end":1546.5,"confidence":0.6455078,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.0013847406953573227},{"word":"email","start":1549.44,"end":1549.9199,"confidence":0.5107422,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0016199089586734772},{"word":"thread","start":1549.9199,"end":1550.4199,"confidence":0.9277344,"punctuated_word":"thread","sentiment":"neutral","sentiment_score":0.0020451825112104416},{"word":"invoice","start":1552.0,"end":1552.32,"confidence":0.6738281,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.0062598176300525665},{"word":"discount","start":1552.32,"end":1552.82,"confidence":0.85498047,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.0013417843729257584},{"word":"selected","start":1753.14,"end":1753.64,"confidence":0.44335938,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.02162552624940872},{"word":"facebook","start":1779.58,"end":1780.08,"confidence":0.62939453,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.021557915955781937},{"word":"nbn","start":1781.585,"end":1782.085,"confidence":0.24926758,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.01726648211479187},{"word":"or","start":1782.535,"end":1782.785,"confidence":0.41430664,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.019174814224243164},{"word":"nbn","start":1782.785,"end":1783.285,"confidence":0.9560547,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.02115053683519363},{"word":"customers","start":1786.865,"end":1787.365,"confidence":0.9633789,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":0.025225939229130745},{"word":"address","start":1879.14,"end":1879.64,"confidence":0.5,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.07148388773202896},{"word":"facebook","start":1881.0599,"end":1881.5599,"confidence":0.8076172,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.08426985144615173},{"word":"ads","start":1881.7,"end":1882.2,"confidence":0.6855469,"punctuated_word":"ads.","sentiment":"neutral","sentiment_score":0.1061067283153534},{"word":"no","start":1883.62,"end":1884.12,"confidence":0.69226074,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.008923601359128952},{"word":"so","start":1889.5399,"end":1889.86,"confidence":0.51464844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010108953341841698},{"word":"so","start":1889.86,"end":1889.94,"confidence":0.6401367,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.010198019444942474},{"word":"my","start":1889.94,"end":1890.1799,"confidence":0.6352539,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0070946672931313515},{"word":"customer","start":1890.1799,"end":1890.6799,"confidence":0.9873047,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.00529145635664463},{"word":"address","start":1892.4199,"end":1892.9199,"confidence":0.6557617,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.008342258632183075},{"word":"nbn","start":1903.055,"end":1903.555,"confidence":0.39624023,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":0.028282076120376587},{"word":"okay","start":1905.6951,"end":1906.1951,"confidence":0.62145996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04900939762592316},{"word":"so","start":1906.255,"end":1906.655,"confidence":0.9741211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06247503310441971},{"word":"my","start":1906.655,"end":1906.8151,"confidence":0.57128906,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06042603403329849},{"word":"chance","start":1906.8151,"end":1907.3151,"confidence":0.9160156,"punctuated_word":"chance","sentiment":"neutral","sentiment_score":0.0757395401597023},{"word":"nbn","start":1909.35,"end":1909.85,"confidence":0.81396484,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.054807111620903015},{"word":"addresses","start":1909.99,"end":1910.49,"confidence":0.95947266,"punctuated_word":"addresses","sentiment":"neutral","sentiment_score":0.05655632168054581},{"word":"enabled","start":1911.51,"end":1912.01,"confidence":0.63916016,"punctuated_word":"enabled","sentiment":"neutral","sentiment_score":0.08272365480661392},{"word":"service","start":1912.23,"end":1912.73,"confidence":0.61938477,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.07419116795063019},{"word":"voucher","start":1915.51,"end":1916.01,"confidence":0.52685547,"punctuated_word":"Voucher","sentiment":"neutral","sentiment_score":0.07407832145690918},{"word":"most","start":1919.75,"end":1920.25,"confidence":0.73046875,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.04873908683657646},{"word":"network","start":1920.79,"end":1921.29,"confidence":0.9873047,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.062270600348711014},{"word":"oh","start":1959.675,"end":1960.175,"confidence":0.45788574,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04680034518241882},{"word":"case","start":1961.755,"end":1962.0751,"confidence":0.82910156,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.06764701008796692},{"word":"to","start":1962.0751,"end":1962.3151,"confidence":0.7788086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04608910158276558},{"word":"case","start":1962.3151,"end":1962.8151,"confidence":0.609375,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.05002708360552788},{"word":"case","start":1962.875,"end":1963.115,"confidence":0.82470703,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.05429171025753021},{"word":"by","start":1963.115,"end":1963.3551,"confidence":0.9716797,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.041604332625865936},{"word":"case","start":1963.3551,"end":1963.5951,"confidence":0.9980469,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.057658977806568146},{"word":"basis","start":1963.5951,"end":1964.0951,"confidence":0.73254395,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":0.07561022788286209},{"word":"customer","start":1966.15,"end":1966.65,"confidence":0.84375,"punctuated_word":"Customer.","sentiment":"neutral","sentiment_score":0.06283372640609741},{"word":"for","start":2006.2849,"end":2006.525,"confidence":0.94628906,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.05299459770321846},{"word":"voucher","start":2006.525,"end":2007.025,"confidence":0.94799805,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":0.13449785113334656},{"word":"oh","start":2034.5449,"end":2034.7849,"confidence":0.682251,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1466897875070572},{"word":"visa","start":2034.7849,"end":2035.1849,"confidence":0.703125,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.1599522829055786},{"word":"website","start":2035.1849,"end":2035.6649,"confidence":0.97998047,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.11884448677301408},{"word":"now","start":2035.6649,"end":2035.745,"confidence":0.3297119,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.1748187094926834},{"word":"then","start":2035.745,"end":2036.065,"confidence":0.72509766,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.21947097778320312},{"word":"you","start":2036.065,"end":2036.565,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1963615715503693},{"word":"are","start":2038.3049,"end":2038.5449,"confidence":0.7026367,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16573581099510193},{"word":"eligible","start":2038.5449,"end":2039.0449,"confidence":0.984375,"punctuated_word":"eligible","sentiment":"neutral","sentiment_score":0.19776588678359985},{"word":"to","start":2039.1849,"end":2039.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16118678450584412},{"word":"get","start":2039.345,"end":2039.585,"confidence":0.9970703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12541718780994415},{"word":"holiday","start":2039.585,"end":2040.085,"confidence":0.9160156,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.12912732362747192},{"word":"voucher","start":2040.145,"end":2040.455,"confidence":0.9819336,"punctuated_word":"voucher","sentiment":"neutral","sentiment_score":0.1670893281698227},{"word":"in","start":2040.455,"end":2040.705,"confidence":0.20910645,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16199424862861633},{"word":"the","start":2040.705,"end":2040.955,"confidence":0.25463867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10505160689353944},{"word":"nbn","start":2040.955,"end":2041.455,"confidence":0.6435547,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":0.04471161216497421},{"word":"yeah","start":2076.3801,"end":2076.8801,"confidence":0.7293701,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1767035275697708},{"word":"no","start":2142.435,"end":2142.935,"confidence":0.6777344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24336132407188416},{"word":"my","start":2201.51,"end":2201.75,"confidence":0.4194336,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.030200442299246788},{"word":"number","start":2201.75,"end":2202.25,"confidence":0.94091797,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.03427070751786232},{"word":"voila","start":2208.075,"end":2208.575,"confidence":0.88464355,"punctuated_word":"Voila.","sentiment":"neutral","sentiment_score":-0.012642411515116692},{"word":"last","start":2212.315,"end":2212.7148,"confidence":0.4597168,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.01357532199472189},{"word":"four","start":2212.7148,"end":2213.115,"confidence":0.7907715,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.012203017249703407},{"word":"7183","start":2213.115,"end":2214.57,"confidence":0.98669434,"punctuated_word":"7183.","sentiment":"neutral","sentiment_score":-0.014740727841854095},{"word":"last","start":2216.01,"end":2216.33,"confidence":0.9580078,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.016199756413698196},{"word":"4","start":2216.33,"end":2216.49,"confidence":0.5910034,"punctuated_word":"4,","sentiment":"neutral","sentiment_score":-0.013002121821045876},{"word":"you","start":2216.49,"end":2216.73,"confidence":0.48291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022220900282263756},{"word":"did","start":2216.73,"end":2217.23,"confidence":0.68066406,"punctuated_word":"did?","sentiment":"neutral","sentiment_score":-0.016941238194704056},{"word":"so","start":2221.45,"end":2221.6902,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008902613073587418},{"word":"1183","start":2221.6902,"end":2222.81,"confidence":0.9970703,"punctuated_word":"1183","sentiment":"neutral","sentiment_score":-0.006841353140771389},{"word":"and","start":2222.81,"end":2222.97,"confidence":0.7524414,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006818173453211784},{"word":"last","start":2222.97,"end":2223.29,"confidence":0.96972656,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.01212798897176981},{"word":"four","start":2223.29,"end":2223.79,"confidence":0.8762207,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.010761183686554432},{"word":"number","start":2226.57,"end":2227.07,"confidence":0.30078125,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.014273722656071186},{"word":"811","start":2227.845,"end":2230.905,"confidence":0.638916,"punctuated_word":"811.","sentiment":"neutral","sentiment_score":-0.007958566769957542},{"word":"hello","start":2268.5452,"end":2269.0251,"confidence":0.44848633,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.006836898624897003},{"word":"hello","start":2269.0251,"end":2269.2651,"confidence":0.4406128,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.0015639420598745346},{"word":"guys","start":2269.2651,"end":2269.665,"confidence":0.4906006,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":-0.004780339077115059},{"word":"you","start":2269.665,"end":2269.745,"confidence":0.56396484,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.019258014857769012},{"word":"know","start":2269.745,"end":2269.905,"confidence":0.6248779,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.01140769012272358},{"word":"your","start":2269.905,"end":2270.145,"confidence":0.39819336,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017356105148792267},{"word":"mom","start":2270.145,"end":2270.305,"confidence":0.8535156,"punctuated_word":"mom","sentiment":"neutral","sentiment_score":-0.019411716610193253},{"word":"wants","start":2270.305,"end":2270.5452,"confidence":0.20910645,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":-0.012211773544549942},{"word":"your","start":2270.5452,"end":2270.7852,"confidence":0.95703125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01523812673985958},{"word":"name","start":2270.7852,"end":2271.2852,"confidence":0.85961914,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.026826918125152588}],"paragraphs":{"transcript":"\nConnection offline. Okay. They can sort out. They'll reach out to you, something like that. It's just current simply honest.\n\nNo? Currently on a break. Late late lunch break Katma Simorane, are you free? So I I need to transfer a call tech issue real time denial callback call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh. Oh, meeting accounts department, technical department, Simony in Tapasika sales.\n\nOh, oh. Basic troubleshoot troubleshooting troubleshooting basic troubleshooting basic troubleshoot. Uh-oh. Call. At least you you did something Like, cell phone cell phone connect laptop?\n\nOkay. One device. Uh-oh. Uh-oh. Helpful Oh, Sabine, take note concern.\n\nInternet, slow speed, on and off. Oh, basic troubleshoot complicated ticket support per network. Network issue depend depend network response network. So next action next, Kyla or customer. Depend response network.\n\nTransfer. Option customer. Oh, no. Customer on hold. Engage tech reps call.\n\nRest assured, once they are available, they will reach out to you as soon as possible. Callback or email SMS. Oh, experience willing to hold. Receive Let them feel knowledge note concern Oh oh, full name phone number I am concerned. CRM.\n\nLike, Yulean Mall. Invoice time suspend Let me check. Connected NBN three months. Three three months discount free month. At least.\n\nOh, invoice July 1 with the discount. My discount. July 1. Yep. Oh oh, my discount connected June 29 connected Connected, Medosa.\n\nOkay. Please reply to customer in the please reply to customer Sabina. You invoice customer invoice email thread invoice discount selected Facebook NBN or NBN customers address Facebook ads. No. So so my customer address?\n\nNBN. Okay. So my chance NBN addresses enabled service. Voucher most network Oh, case to case case by case basis. Customer.\n\nFor voucher. Oh, Visa website now, then you are eligible to get holiday voucher in the NBN. Yeah. No. My number.\n\nVoila. Last four, 7183. Last 4, you did? So 1183 and last four. Number 811.\n\nHello? Hello, guys. You know, your mom wants your name.","paragraphs":[{"sentences":[{"text":"Connection offline.","start":112.805,"end":115.03,"sentiment":"neutral","sentiment_score":-0.018185647204518318},{"text":"Okay.","start":121.25,"end":121.75,"sentiment":"neutral","sentiment_score":0.10031065344810486},{"text":"They can sort out.","start":158.585,"end":159.945,"sentiment":"neutral","sentiment_score":0.12494805455207825},{"text":"They'll reach out to you, something like that.","start":159.945,"end":162.205,"sentiment":"neutral","sentiment_score":0.1575894197449088},{"text":"It's just current simply honest.","start":167.30501,"end":169.085,"sentiment":"neutral","sentiment_score":0.045751553028821945}],"sentiment":"neutral","sentiment_score":0.10266023501753807,"num_words":20,"start":112.805,"end":169.085},{"sentences":[{"text":"No?","start":169.785,"end":169.865,"sentiment":"neutral","sentiment_score":-0.08581294119358063},{"text":"Currently on a break.","start":169.865,"end":171.16501,"sentiment":"neutral","sentiment_score":-0.05874862056225538},{"text":"Late late lunch break Katma Simorane, are you free?","start":171.27,"end":255.20999,"sentiment":"neutral","sentiment_score":0.01035293833249145},{"text":"So I I need to transfer a call tech issue real time denial callback call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh.","start":255.26999,"end":373.335,"sentiment":"neutral","sentiment_score":-0.03875690698623657},{"text":"Oh, meeting accounts department, technical department, Simony in Tapasika sales.","start":408.935,"end":416.25998,"sentiment":"neutral","sentiment_score":0.012689316086471081}],"sentiment":"neutral","sentiment_score":-0.023945693591875688,"num_words":56,"start":169.785,"end":416.25998},{"sentences":[{"text":"Oh, oh.","start":424.72,"end":425.3,"sentiment":"neutral","sentiment_score":0.010583080817013979},{"text":"Basic troubleshoot troubleshooting troubleshooting basic troubleshooting basic troubleshoot.","start":426.72,"end":614.21,"sentiment":"neutral","sentiment_score":-0.02244139090180397},{"text":"Uh-oh.","start":644.54004,"end":645.04004,"sentiment":"neutral","sentiment_score":-0.096544049680233},{"text":"Call.","start":649.58,"end":649.82,"sentiment":"neutral","sentiment_score":-0.06865949183702469},{"text":"At least you you did something Like, cell phone cell phone connect laptop?","start":649.82,"end":704.75,"sentiment":"neutral","sentiment_score":-0.0430382491590885}],"sentiment":"neutral","sentiment_score":-0.03532262984663248,"num_words":25,"start":424.72,"end":704.75},{"sentences":[{"text":"Okay.","start":706.97003,"end":707.47003,"sentiment":"neutral","sentiment_score":-0.02007193863391876},{"text":"One device.","start":715.425,"end":716.165,"sentiment":"neutral","sentiment_score":-0.036256738007068634},{"text":"Uh-oh.","start":720.67,"end":721.17,"sentiment":"neutral","sentiment_score":-0.0811244547367096},{"text":"Uh-oh.","start":732.99,"end":733.24,"sentiment":"neutral","sentiment_score":-0.0897279605269432},{"text":"Helpful Oh, Sabine, take note concern.","start":733.24,"end":770.58496,"sentiment":"neutral","sentiment_score":-0.045413349444667496}],"sentiment":"neutral","sentiment_score":-0.04871981150724671,"num_words":11,"start":706.97003,"end":770.58496},{"sentences":[{"text":"Internet, slow speed, on and off.","start":771.20496,"end":782.47,"sentiment":"neutral","sentiment_score":-0.04687588755041361},{"text":"Oh, basic troubleshoot complicated ticket support per network.","start":798.885,"end":809.89,"sentiment":"neutral","sentiment_score":-0.04263124172575772},{"text":"Network issue depend depend network response network.","start":810.99,"end":844.935,"sentiment":"neutral","sentiment_score":-0.04350688574569566},{"text":"So next action next, Kyla or customer.","start":845.155,"end":851.495,"sentiment":"neutral","sentiment_score":-0.01605635535504137},{"text":"Depend response network.","start":851.715,"end":853.735,"sentiment":"neutral","sentiment_score":-0.009877306719621023}],"sentiment":"neutral","sentiment_score":-0.03447999570879244,"num_words":31,"start":771.20496,"end":853.735},{"sentences":[{"text":"Transfer.","start":920.76,"end":921.26,"sentiment":"neutral","sentiment_score":0.013582518324255943},{"text":"Option customer.","start":947.94,"end":952.12,"sentiment":"neutral","sentiment_score":-0.0006009098142385483},{"text":"Oh, no.","start":972.83,"end":976.93,"sentiment":"neutral","sentiment_score":-0.14508948102593422},{"text":"Customer on hold.","start":977.31,"end":978.53,"sentiment":"neutral","sentiment_score":-0.22089197734991708},{"text":"Engage tech reps call.","start":979.31,"end":981.79,"sentiment":"neutral","sentiment_score":-0.03966704662889242}],"sentiment":"neutral","sentiment_score":-0.09159519849345088,"num_words":12,"start":920.76,"end":981.79},{"sentences":[{"text":"Rest assured, once they are available, they will reach out to you as soon as possible.","start":981.79,"end":986.45,"sentiment":"neutral","sentiment_score":0.17159086582250893},{"text":"Callback or email SMS.","start":990.375,"end":991.83496,"sentiment":"neutral","sentiment_score":-0.013787851203233004},{"text":"Oh, experience willing to hold.","start":1014.50494,"end":1018.285,"sentiment":"neutral","sentiment_score":-0.010026242211461067},{"text":"Receive Let them feel knowledge note concern Oh oh, full name phone number I am concerned.","start":1023.625,"end":1066.1399,"sentiment":"neutral","sentiment_score":-0.02511079062242061},{"text":"CRM.","start":1068.7599,"end":1069.2599,"sentiment":"neutral","sentiment_score":-0.004682948812842369}],"sentiment":"neutral","sentiment_score":0.05318370567900794,"num_words":42,"start":981.79,"end":1069.2599},{"sentences":[{"text":"Like, Yulean Mall.","start":1069.6399,"end":1220.16,"sentiment":"neutral","sentiment_score":0.02244513699163993},{"text":"Invoice time suspend Let me check.","start":1321.7001,"end":1346.6649,"sentiment":"neutral","sentiment_score":-0.007705830658475558},{"text":"Connected NBN three months.","start":1347.96,"end":1364.575,"sentiment":"neutral","sentiment_score":0.011376876034773886},{"text":"Three three months discount free month.","start":1364.715,"end":1369.0549,"sentiment":"neutral","sentiment_score":0.06886668006579082},{"text":"At least.","start":1402.42,"end":1402.7001,"sentiment":"neutral","sentiment_score":0.03601846657693386}],"sentiment":"neutral","sentiment_score":0.026278330700560695,"num_words":21,"start":1069.6399,"end":1402.7001},{"sentences":[{"text":"Oh, invoice July 1 with the discount.","start":1402.7001,"end":1406.52,"sentiment":"neutral","sentiment_score":0.05808117985725403},{"text":"My discount.","start":1406.9,"end":1407.64,"sentiment":"neutral","sentiment_score":0.0569278746843338},{"text":"July 1.","start":1415.9349,"end":1416.835,"sentiment":"neutral","sentiment_score":0.04131574369966984},{"text":"Yep.","start":1420.735,"end":1421.235,"sentiment":"neutral","sentiment_score":0.08396965265274048},{"text":"Oh oh, my discount connected June 29 connected Connected, Medosa.","start":1422.895,"end":1505.0651,"sentiment":"neutral","sentiment_score":0.05772662162780762}],"sentiment":"neutral","sentiment_score":0.05746778930452737,"num_words":22,"start":1402.7001,"end":1505.0651},{"sentences":[{"text":"Okay.","start":1535.645,"end":1536.045,"sentiment":"neutral","sentiment_score":0.0297646913677454},{"text":"Please reply to customer in the please reply to customer Sabina.","start":1536.045,"end":1541.025,"sentiment":"neutral","sentiment_score":0.03225353935902769},{"text":"You invoice customer invoice email thread invoice discount selected Facebook NBN or NBN customers address Facebook ads.","start":1543.12,"end":1882.2,"sentiment":"neutral","sentiment_score":0.023028211010729566},{"text":"No.","start":1883.62,"end":1884.12,"sentiment":"neutral","sentiment_score":0.008923601359128952},{"text":"So so my customer address?","start":1889.5399,"end":1892.9199,"sentiment":"neutral","sentiment_score":0.008207071013748646}],"sentiment":"neutral","sentiment_score":0.023599776226494992,"num_words":35,"start":1535.645,"end":1892.9199},{"sentences":[{"text":"NBN.","start":1903.055,"end":1903.555,"sentiment":"neutral","sentiment_score":0.028282076120376587},{"text":"Okay.","start":1905.6951,"end":1906.1951,"sentiment":"neutral","sentiment_score":0.04900939762592316},{"text":"So my chance NBN addresses enabled service.","start":1906.255,"end":1912.73,"sentiment":"neutral","sentiment_score":0.06670269476515907},{"text":"Voucher most network Oh, case to case case by case basis.","start":1915.51,"end":1964.0951,"sentiment":"neutral","sentiment_score":0.05680152706124566},{"text":"Customer.","start":1966.15,"end":1966.65,"sentiment":"neutral","sentiment_score":0.06283372640609741}],"sentiment":"neutral","sentiment_score":0.0586600410086768,"num_words":21,"start":1903.055,"end":1966.65},{"sentences":[{"text":"For voucher.","start":2006.2849,"end":2007.025,"sentiment":"neutral","sentiment_score":0.09374622441828251},{"text":"Oh, Visa website now, then you are eligible to get holiday voucher in the NBN.","start":2034.5449,"end":2041.455,"sentiment":"neutral","sentiment_score":0.15161450703938803},{"text":"Yeah.","start":2076.3801,"end":2076.8801,"sentiment":"neutral","sentiment_score":-0.1767035275697708},{"text":"No.","start":2142.435,"end":2142.935,"sentiment":"neutral","sentiment_score":-0.24336132407188416},{"text":"My number.","start":2201.51,"end":2202.25,"sentiment":"neutral","sentiment_score":-0.032235574908554554}],"sentiment":"neutral","sentiment_score":0.09415114537945815,"num_words":21,"start":2006.2849,"end":2202.25},{"sentences":[{"text":"Voila.","start":2208.075,"end":2208.575,"sentiment":"neutral","sentiment_score":-0.012642411515116692},{"text":"Last four, 7183.","start":2212.315,"end":2214.57,"sentiment":"neutral","sentiment_score":-0.013506355695426464},{"text":"Last 4, you did?","start":2216.01,"end":2217.23,"sentiment":"neutral","sentiment_score":-0.01709100417792797},{"text":"So 1183 and last four.","start":2221.45,"end":2223.79,"sentiment":"neutral","sentiment_score":-0.009090262465178967},{"text":"Number 811.","start":2226.57,"end":2230.905,"sentiment":"neutral","sentiment_score":-0.011116144713014364}],"sentiment":"neutral","sentiment_score":-0.012613939804335434,"num_words":15,"start":2208.075,"end":2230.905},{"sentences":[{"text":"Hello?","start":2268.5452,"end":2269.0251,"sentiment":"neutral","sentiment_score":-0.006836898624897003},{"text":"Hello, guys.","start":2269.0251,"end":2269.665,"sentiment":"neutral","sentiment_score":-0.0031721405684947968},{"text":"You know, your mom wants your name.","start":2269.665,"end":2271.2852,"sentiment":"neutral","sentiment_score":-0.017387192164148604}],"sentiment":"neutral","sentiment_score":-0.013489152491092681,"num_words":10,"start":2268.5452,"end":2271.2852}]}}]},{"alternatives":[{"transcript":"This is Paula from Retail Australia. How may I assist you today? You can solve my problems. I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you. So keep your lines open. Okay. Okay. Have you done the basic troubleshooting? Do you want to try I'll instruct you with the steps. But if the if still no connection but if still not working, then I'll at all. But if still not working, I'll transfer you Okay. Customer I've done that so many times. I I've done that so many times. I I've done that so many times. Device device. There's no way. Acknowledgement, Sabiko. My apologies for that for your experience, Sabiko. And no worries. We'll get the issue resolved. Just like, one moment now. Technical support. Uh-uh. Okay. No worries. Okay. Okay. Do you insist to wait? Or just a moment? Uh-oh. Okay. Okay. Okay. Okay. Okay. Okay. So so you issue customer full full name, number, Hold on. Do you know what n b a? Okay. I think. Uh-uh. Of July 1 for your plan subscription. Tom, can I ask about oh, Sabina? Is this one? Yes. Is it already activated? Because I'm planning to call him later this afternoon just to make sure everything is working properly. This is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa. This all of these are already activated. You see that in it. Okay. This is for doing you see? He's OptiCom. Okay. Okay. Yeah. Yeah. You call you call Paula to check if everything is working properly because I already activated him. So you can, you know, follow-up and do some okay. Okay. Yeah. I'm just inquiring with the voucher, not the Internet. So I see that. So the guy sent you, like, an email. Did you happen to, you know, just check the information again? Not yet. No pressure. We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher. So you explain voucher Facebook Ad post. Facebook Ad post customer. No. Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address. So I think you are inquiring about our Facebook ad the holiday voucher. Thank you. I I can't recall that. Okay. No worries. If is it okay if I send you an email since I have your address for your future reference, if in case you want to address, email phone number, full name. Mm-mm. Address. I'm sick of sin. I'm sick of sin. Damn. Chat. One. Oh. Message. Uh-oh. My number is 614170 71183. 71 one 8 3. Oh, oh. Oh, Sabiko. Can I please have your name, Sabina? What, Sabiko? What's your name, Sabiko? What's your name? Sabiko, what's your name? Sabina. Hi, Michael. Hi, Michael. Yeah. I I dropped the call earlier. I just want to know where where are you calling from? Okay. Yes. I'm from Airtel, Australia. Sabina. So what's the circle, I think you signed up in our Facebook, I think, Sabina. No. I don't recall that, Sabina. I was like, okay. Okay. No worries. It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else. Okay. Okay. Okay. Okay. Okay. Bye. Thank you. K. Yeah. Bye bye.","confidence":0.96936035,"words":[{"word":"this","start":0.08,"end":0.24,"confidence":0.98291016,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2212998569011688},{"word":"is","start":0.24,"end":0.39999998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23423270881175995},{"word":"paula","start":0.39999998,"end":0.88,"confidence":0.69091797,"punctuated_word":"Paula","sentiment":"neutral","sentiment_score":0.24445733428001404},{"word":"from","start":0.88,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.25739431381225586},{"word":"retail","start":1.1999999,"end":1.52,"confidence":0.2277832,"punctuated_word":"Retail","sentiment":"neutral","sentiment_score":0.18195120990276337},{"word":"australia","start":1.52,"end":2.02,"confidence":0.99902344,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.22264990210533145},{"word":"how","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.274186372756958},{"word":"may","start":2.24,"end":2.48,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.35003241896629333},{"word":"i","start":2.48,"end":2.56,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3269246816635132},{"word":"assist","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2697787284851074},{"word":"you","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2859759032726288},{"word":"today","start":2.96,"end":3.46,"confidence":0.99902344,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2803885042667389},{"word":"you","start":58.58,"end":58.74,"confidence":0.8461914,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2570573389530182},{"word":"can","start":58.74,"end":59.24,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26861900091171265},{"word":"solve","start":59.54,"end":59.86,"confidence":0.76171875,"punctuated_word":"solve","sentiment":"neutral","sentiment_score":0.2141973972320557},{"word":"my","start":59.86,"end":60.100002,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.19211000204086304},{"word":"problems","start":60.100002,"end":60.600002,"confidence":0.6134033,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":0.2165740132331848},{"word":"i'm","start":65.62,"end":65.94,"confidence":0.8737793,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.20122411847114563},{"word":"actually","start":65.94,"end":66.42,"confidence":0.98291016,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.14164723455905914},{"word":"from","start":66.42,"end":66.74,"confidence":0.9838867,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15034618973731995},{"word":"sales","start":66.74,"end":67.06,"confidence":0.984375,"punctuated_word":"sales","sentiment":"neutral","sentiment_score":0.11337947845458984},{"word":"team","start":67.06,"end":67.380005,"confidence":0.96118164,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.10971129685640336},{"word":"but","start":67.380005,"end":67.7,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.1114599108695984},{"word":"i","start":67.7,"end":67.86,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2219560146331787},{"word":"can","start":67.86,"end":68.36,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.29712122678756714},{"word":"rest","start":68.42,"end":68.66,"confidence":0.8984375,"punctuated_word":"rest","sentiment":"neutral","sentiment_score":0.27025899291038513},{"word":"assure","start":68.66,"end":69.14,"confidence":0.7739258,"punctuated_word":"assure","sentiment":"positive","sentiment_score":0.33358126878738403},{"word":"i","start":69.14,"end":69.380005,"confidence":0.5073242,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.33491620421409607},{"word":"i","start":69.380005,"end":69.54,"confidence":0.97265625,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.35567647218704224},{"word":"can","start":69.54,"end":69.86,"confidence":0.9980469,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3635423183441162},{"word":"help","start":69.86,"end":70.1,"confidence":0.9165039,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.3192797303199768},{"word":"you","start":70.1,"end":70.6,"confidence":0.9716797,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4068945050239563},{"word":"one","start":99.725,"end":100.225,"confidence":0.35009766,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.16919317841529846},{"word":"one","start":100.365,"end":100.685,"confidence":0.96777344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.18689566850662231},{"word":"from","start":100.685,"end":101.005005,"confidence":0.984375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24833302199840543},{"word":"our","start":101.005005,"end":101.325005,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1931379735469818},{"word":"technical","start":101.325005,"end":101.825005,"confidence":0.99902344,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.1740409880876541},{"word":"team","start":102.605,"end":103.005005,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.14081649482250214},{"word":"will","start":103.005005,"end":103.325005,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2056807279586792},{"word":"reach","start":103.325005,"end":103.565,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.21184226870536804},{"word":"out","start":103.565,"end":104.045,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.20387467741966248},{"word":"to","start":104.045,"end":104.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22510316967964172},{"word":"you","start":104.205,"end":104.445,"confidence":0.829834,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.21003884077072144},{"word":"so","start":104.445,"end":104.765,"confidence":0.82910156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.21976497769355777},{"word":"keep","start":104.765,"end":104.925,"confidence":0.90283203,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.2225023657083511},{"word":"your","start":104.925,"end":105.165,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2084507048130035},{"word":"lines","start":105.165,"end":105.485,"confidence":0.9970703,"punctuated_word":"lines","sentiment":"neutral","sentiment_score":0.17354921996593475},{"word":"open","start":105.485,"end":105.985,"confidence":0.9633789,"punctuated_word":"open.","sentiment":"neutral","sentiment_score":0.1522047370672226},{"word":"okay","start":262.285,"end":262.785,"confidence":0.6097412,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01643393561244011},{"word":"okay","start":597.7,"end":598.18,"confidence":0.6563721,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011559504084289074},{"word":"have","start":598.18,"end":598.42,"confidence":0.44750977,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.00860416516661644},{"word":"you","start":598.42,"end":598.66,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010108355432748796},{"word":"done","start":598.66,"end":598.98,"confidence":0.99902344,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.0008492730557918549},{"word":"the","start":598.98,"end":599.48,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01080026477575302},{"word":"basic","start":599.62,"end":600.12,"confidence":0.97509766,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.006646547466516495},{"word":"troubleshooting","start":601.165,"end":601.665,"confidence":0.9980469,"punctuated_word":"troubleshooting?","sentiment":"neutral","sentiment_score":0.009785333648324013},{"word":"do","start":602.045,"end":602.20496,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.018026910722255707},{"word":"you","start":602.20496,"end":602.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01798824593424797},{"word":"want","start":602.285,"end":602.76495,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.02454201877117157},{"word":"to","start":602.76495,"end":603.00494,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02319597452878952},{"word":"try","start":603.00494,"end":603.32495,"confidence":0.99121094,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.01051853597164154},{"word":"i'll","start":604.005,"end":604.505,"confidence":0.9797363,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.009339703246951103},{"word":"instruct","start":604.685,"end":605.165,"confidence":0.80322266,"punctuated_word":"instruct","sentiment":"neutral","sentiment_score":0.02298884838819504},{"word":"you","start":605.165,"end":605.40497,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01074058562517166},{"word":"with","start":605.40497,"end":605.565,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.048202358186244965},{"word":"the","start":605.565,"end":605.805,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03043411299586296},{"word":"steps","start":605.805,"end":606.305,"confidence":0.7561035,"punctuated_word":"steps.","sentiment":"neutral","sentiment_score":0.021787438541650772},{"word":"but","start":606.44495,"end":606.845,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.032901447266340256},{"word":"if","start":606.845,"end":607.165,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.059651732444763184},{"word":"the","start":607.165,"end":607.485,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059372883290052414},{"word":"if","start":607.725,"end":607.96497,"confidence":0.9472656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06999971717596054},{"word":"still","start":607.96497,"end":608.44495,"confidence":0.99316406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.10616236180067062},{"word":"no","start":608.44495,"end":608.685,"confidence":0.9589844,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1063518077135086},{"word":"connection","start":608.685,"end":609.185,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.10012690722942352},{"word":"but","start":612.685,"end":612.845,"confidence":0.7270508,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08420707285404205},{"word":"if","start":612.845,"end":613.08496,"confidence":0.55078125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10042907297611237},{"word":"still","start":613.08496,"end":613.485,"confidence":0.9526367,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.13043779134750366},{"word":"not","start":613.485,"end":613.88495,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11023073643445969},{"word":"working","start":613.88495,"end":614.38495,"confidence":0.98535156,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.10566414892673492},{"word":"then","start":615.61,"end":616.11,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11672847718000412},{"word":"i'll","start":616.73,"end":617.23,"confidence":0.8569336,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.101113460958004},{"word":"at","start":617.44995,"end":617.61,"confidence":0.55810547,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.12486259639263152},{"word":"all","start":617.61,"end":618.11,"confidence":0.7055664,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.06809994578361511},{"word":"but","start":618.97,"end":619.47,"confidence":0.8251953,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0624290406703949},{"word":"if","start":619.52997,"end":619.76996,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09608833491802216},{"word":"still","start":619.76996,"end":620.17,"confidence":0.97998047,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14741761982440948},{"word":"not","start":620.17,"end":620.41,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16274398565292358},{"word":"working","start":620.41,"end":620.91,"confidence":0.98657227,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.19382837414741516},{"word":"i'll","start":622.49,"end":622.64996,"confidence":0.97436523,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.16477972269058228},{"word":"transfer","start":622.64996,"end":623.14996,"confidence":0.98828125,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.13259372115135193},{"word":"you","start":623.20996,"end":623.70996,"confidence":0.91015625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1212541237473488},{"word":"okay","start":661.315,"end":661.815,"confidence":0.6131592,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03272262215614319},{"word":"customer","start":662.03503,"end":662.53503,"confidence":0.2668457,"punctuated_word":"Customer","sentiment":"neutral","sentiment_score":-0.07755760848522186},{"word":"i've","start":663.955,"end":664.275,"confidence":0.5541992,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12036141753196716},{"word":"done","start":664.275,"end":664.43506,"confidence":0.97802734,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.09573456645011902},{"word":"that","start":664.43506,"end":664.67505,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0964752435684204},{"word":"so","start":664.67505,"end":664.91504,"confidence":0.9921875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.13009075820446014},{"word":"many","start":664.91504,"end":665.23505,"confidence":0.9970703,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.07169301807880402},{"word":"times","start":665.23505,"end":665.715,"confidence":0.9831543,"punctuated_word":"times.","sentiment":"neutral","sentiment_score":-0.102535218000412},{"word":"i","start":665.715,"end":666.215,"confidence":0.80810547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1519167423248291},{"word":"i've","start":667.875,"end":668.375,"confidence":0.30895996,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1525927186012268},{"word":"done","start":670.03503,"end":670.275,"confidence":0.9741211,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.10668791830539703},{"word":"that","start":670.275,"end":670.775,"confidence":0.5390625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10948628187179564},{"word":"so","start":672.515,"end":672.53503,"confidence":0.7993164,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11943570524454115},{"word":"many","start":672.53503,"end":672.55505,"confidence":0.9921875,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.0901108905673027},{"word":"times","start":672.55505,"end":672.575,"confidence":0.7775879,"punctuated_word":"times.","sentiment":"neutral","sentiment_score":-0.09851817041635512},{"word":"i","start":672.575,"end":672.59503,"confidence":0.59521484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12898945808410645},{"word":"i've","start":672.59503,"end":672.61505,"confidence":0.2607422,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12464161962270735},{"word":"done","start":672.61505,"end":672.635,"confidence":0.95410156,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.07948249578475952},{"word":"that","start":672.635,"end":672.655,"confidence":0.5541992,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09359486401081084},{"word":"so","start":672.655,"end":672.67505,"confidence":0.84814453,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08547443151473999},{"word":"many","start":672.67505,"end":672.91504,"confidence":0.98095703,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.057013023644685745},{"word":"times","start":672.91504,"end":673.41504,"confidence":0.69628906,"punctuated_word":"times.","sentiment":"neutral","sentiment_score":-0.06888841092586517},{"word":"device","start":696.935,"end":697.33496,"confidence":0.47705078,"punctuated_word":"Device","sentiment":"neutral","sentiment_score":-0.03349728882312775},{"word":"device","start":697.33496,"end":697.83496,"confidence":0.49645996,"punctuated_word":"device.","sentiment":"neutral","sentiment_score":-0.029871400445699692},{"word":"there's","start":747.675,"end":748.175,"confidence":0.70410156,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.2120566368103027},{"word":"no","start":749.195,"end":749.515,"confidence":0.98291016,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2243778705596924},{"word":"way","start":749.515,"end":750.015,"confidence":0.6945801,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.18087872862815857},{"word":"acknowledgement","start":780.075,"end":780.575,"confidence":0.44799805,"punctuated_word":"Acknowledgement,","sentiment":"neutral","sentiment_score":-0.01025183778256178},{"word":"sabiko","start":781.195,"end":781.695,"confidence":0.74088544,"punctuated_word":"Sabiko.","sentiment":"neutral","sentiment_score":-0.03520645201206207},{"word":"my","start":782.075,"end":782.315,"confidence":0.7915039,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.284326434135437},{"word":"apologies","start":782.315,"end":782.815,"confidence":0.99902344,"punctuated_word":"apologies","sentiment":"negative","sentiment_score":-0.37024545669555664},{"word":"for","start":783.03503,"end":783.355,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.33829450607299805},{"word":"that","start":783.355,"end":783.59503,"confidence":0.9394531,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3531705141067505},{"word":"for","start":783.675,"end":783.835,"confidence":0.99902344,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3551960587501526},{"word":"your","start":783.835,"end":784.075,"confidence":0.9892578,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3223518431186676},{"word":"experience","start":784.075,"end":784.575,"confidence":0.9885254,"punctuated_word":"experience,","sentiment":"neutral","sentiment_score":-0.2989392578601837},{"word":"sabiko","start":784.955,"end":785.455,"confidence":0.9641927,"punctuated_word":"Sabiko.","sentiment":"neutral","sentiment_score":-0.15518587827682495},{"word":"and","start":786.075,"end":786.235,"confidence":0.8105469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06410324573516846},{"word":"no","start":786.235,"end":786.395,"confidence":0.9580078,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.014506548643112184},{"word":"worries","start":786.395,"end":786.895,"confidence":0.9199219,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.03098134696483612},{"word":"we'll","start":787.275,"end":787.59503,"confidence":0.96118164,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.023102780804038048},{"word":"get","start":787.59503,"end":787.755,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0383310467004776},{"word":"the","start":787.755,"end":787.915,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002418205142021179},{"word":"issue","start":787.915,"end":788.235,"confidence":0.9980469,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.07878381013870239},{"word":"resolved","start":788.235,"end":788.735,"confidence":0.954834,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.024848848581314087},{"word":"just","start":789.69,"end":789.73,"confidence":0.5649414,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.01084768772125244},{"word":"like","start":789.77,"end":790.01,"confidence":0.6861572,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0013514310121536257},{"word":"one","start":790.01,"end":790.25,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02757810801267624},{"word":"moment","start":790.25,"end":790.49005,"confidence":0.99902344,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.02028007060289383},{"word":"now","start":790.49005,"end":790.99005,"confidence":0.9445801,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.016297146677970886},{"word":"technical","start":795.69,"end":796.09,"confidence":0.7949219,"punctuated_word":"Technical","sentiment":"neutral","sentiment_score":-0.032757602632045746},{"word":"support","start":796.09,"end":796.59,"confidence":0.97021484,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.025809913873672485},{"word":"uh-uh","start":830.745,"end":831.245,"confidence":0.8087158,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":-0.04311353713274002},{"word":"okay","start":898.76996,"end":899.08997,"confidence":0.7167969,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022545745596289635},{"word":"no","start":899.08997,"end":899.25,"confidence":0.9633789,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03685293719172478},{"word":"worries","start":899.25,"end":899.75,"confidence":0.9760742,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.016243308782577515},{"word":"okay","start":913.385,"end":913.885,"confidence":0.65649414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018291344866156575},{"word":"okay","start":926.75,"end":927.25,"confidence":0.79907227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019323471933603287},{"word":"do","start":969.325,"end":969.565,"confidence":0.99609375,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.06447315216064453},{"word":"you","start":969.565,"end":970.065,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05822927504777908},{"word":"insist","start":970.765,"end":971.16504,"confidence":0.9951172,"punctuated_word":"insist","sentiment":"neutral","sentiment_score":-0.10893501341342926},{"word":"to","start":971.16504,"end":971.325,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08561280369758606},{"word":"wait","start":971.325,"end":971.825,"confidence":0.8557129,"punctuated_word":"wait?","sentiment":"neutral","sentiment_score":-0.040888894349336624},{"word":"or","start":972.445,"end":972.945,"confidence":0.37182617,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.025763727724552155},{"word":"just","start":974.445,"end":974.765,"confidence":0.74365234,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0451100617647171},{"word":"a","start":974.765,"end":974.92505,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.049841005355119705},{"word":"moment","start":974.92505,"end":975.42505,"confidence":0.80810547,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.04924638569355011},{"word":"uh-oh","start":979.645,"end":980.145,"confidence":0.96936035,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.011063962243497372},{"word":"okay","start":1040.22,"end":1040.7,"confidence":0.8005371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006553212180733681},{"word":"okay","start":1040.7,"end":1041.2,"confidence":0.88378906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009392308071255684},{"word":"okay","start":1071.15,"end":1071.63,"confidence":0.77197266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010417141020298004},{"word":"okay","start":1071.63,"end":1072.13,"confidence":0.970459,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02215848863124847},{"word":"okay","start":1073.23,"end":1073.63,"confidence":0.9355469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030739203095436096},{"word":"okay","start":1073.63,"end":1074.13,"confidence":0.93115234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03209879249334335},{"word":"so","start":1075.23,"end":1075.63,"confidence":0.80615234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014835609123110771},{"word":"so","start":1075.63,"end":1075.87,"confidence":0.59521484,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.025221679359674457},{"word":"you","start":1075.87,"end":1076.03,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016033485531806946},{"word":"issue","start":1076.03,"end":1076.53,"confidence":0.9863281,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.043209146708250046},{"word":"customer","start":1076.75,"end":1077.25,"confidence":0.24475098,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.016223276033997536},{"word":"full","start":1078.27,"end":1078.59,"confidence":0.9375,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04976092278957367},{"word":"full","start":1078.59,"end":1078.91,"confidence":0.87158203,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.05432234704494476},{"word":"name","start":1078.91,"end":1079.23,"confidence":0.8449707,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.03218169882893562},{"word":"number","start":1079.23,"end":1079.73,"confidence":0.7463379,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.02082940936088562},{"word":"hold","start":1352.36,"end":1352.6,"confidence":0.24609375,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.00791636761277914},{"word":"on","start":1352.6,"end":1352.84,"confidence":0.89819336,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.008012531325221062},{"word":"do","start":1352.84,"end":1353.0,"confidence":0.86279297,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.02992711216211319},{"word":"you","start":1353.0,"end":1353.08,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023966170847415924},{"word":"know","start":1353.08,"end":1353.24,"confidence":0.98828125,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.023280201479792595},{"word":"what","start":1353.24,"end":1353.3999,"confidence":0.8935547,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.020078901201486588},{"word":"n","start":1353.3999,"end":1353.6399,"confidence":0.37475586,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.014561000280082226},{"word":"b","start":1353.6399,"end":1353.88,"confidence":0.9165039,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.015202835202217102},{"word":"a","start":1353.88,"end":1354.38,"confidence":0.6118164,"punctuated_word":"a?","sentiment":"neutral","sentiment_score":-0.007901975885033607},{"word":"okay","start":1361.48,"end":1361.72,"confidence":0.75561523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01671024039387703},{"word":"i","start":1361.72,"end":1361.7999,"confidence":0.34716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002424784004688263},{"word":"think","start":1361.7999,"end":1362.2999,"confidence":0.54211426,"punctuated_word":"think.","sentiment":"neutral","sentiment_score":0.0147511912509799},{"word":"uh-uh","start":1397.975,"end":1398.475,"confidence":0.8109131,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":0.025608830153942108},{"word":"of","start":1417.495,"end":1417.995,"confidence":0.5,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.02665579505264759},{"word":"july","start":1418.055,"end":1418.585,"confidence":0.9975586,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.04200858622789383},{"word":"1","start":1418.585,"end":1419.115,"confidence":0.9975586,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.054720163345336914},{"word":"for","start":1419.175,"end":1419.675,"confidence":0.94970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04974472522735596},{"word":"your","start":1420.375,"end":1420.6951,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06626997888088226},{"word":"plan","start":1420.6951,"end":1421.0951,"confidence":0.9038086,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.07991734147071838},{"word":"subscription","start":1421.0951,"end":1421.5951,"confidence":0.77734375,"punctuated_word":"subscription.","sentiment":"neutral","sentiment_score":0.06569240242242813},{"word":"tom","start":1452.605,"end":1452.925,"confidence":0.57336426,"punctuated_word":"Tom,","sentiment":"neutral","sentiment_score":0.05171306431293487},{"word":"can","start":1452.925,"end":1453.165,"confidence":0.80615234,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.031816959381103516},{"word":"i","start":1453.165,"end":1453.3251,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017012260854244232},{"word":"ask","start":1453.3251,"end":1453.725,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.01692432165145874},{"word":"about","start":1453.725,"end":1454.225,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.007126223295927048},{"word":"oh","start":1456.845,"end":1457.345,"confidence":0.6483154,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.03893118351697922},{"word":"sabina","start":1458.045,"end":1458.545,"confidence":0.64371747,"punctuated_word":"Sabina?","sentiment":"neutral","sentiment_score":0.042203471064567566},{"word":"is","start":1458.765,"end":1458.845,"confidence":0.97265625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01845235377550125},{"word":"this","start":1458.845,"end":1459.085,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03863253816962242},{"word":"one","start":1459.085,"end":1459.585,"confidence":0.8083496,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.029281914234161377},{"word":"yes","start":1460.125,"end":1460.625,"confidence":0.74731445,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03858242556452751},{"word":"is","start":1461.085,"end":1461.245,"confidence":0.9536133,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.001986633986234665},{"word":"it","start":1461.245,"end":1461.6,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06365085393190384},{"word":"already","start":1461.9199,"end":1462.4199,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08441899716854095},{"word":"activated","start":1462.48,"end":1462.98,"confidence":0.95703125,"punctuated_word":"activated?","sentiment":"neutral","sentiment_score":0.05593140050768852},{"word":"because","start":1463.0399,"end":1463.36,"confidence":0.96875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.018023252487182617},{"word":"i'm","start":1463.36,"end":1463.52,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.023009352385997772},{"word":"planning","start":1463.52,"end":1463.9199,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":-0.02775050699710846},{"word":"to","start":1463.9199,"end":1464.16,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07884436845779419},{"word":"call","start":1464.16,"end":1464.4,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0603875070810318},{"word":"him","start":1464.4,"end":1464.9,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.038710817694664},{"word":"later","start":1465.6,"end":1465.9199,"confidence":0.9707031,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.027266785502433777},{"word":"this","start":1465.9199,"end":1466.24,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.014969080686569214},{"word":"afternoon","start":1466.24,"end":1466.72,"confidence":1.0,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":-0.028646811842918396},{"word":"just","start":1466.72,"end":1466.96,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.031437456607818604},{"word":"to","start":1466.96,"end":1467.2,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08929228782653809},{"word":"make","start":1467.2,"end":1467.44,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.03835965692996979},{"word":"sure","start":1467.44,"end":1467.76,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.002743139863014221},{"word":"everything","start":1467.76,"end":1468.16,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.04288020730018616},{"word":"is","start":1468.16,"end":1468.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06192938983440399},{"word":"working","start":1468.32,"end":1468.72,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.0939476639032364},{"word":"properly","start":1468.72,"end":1469.22,"confidence":0.99560547,"punctuated_word":"properly.","sentiment":"neutral","sentiment_score":0.057852789759635925},{"word":"this","start":1479.655,"end":1479.895,"confidence":0.3461914,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.011049121618270874},{"word":"is","start":1479.895,"end":1480.135,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00029109418392181396},{"word":"the","start":1480.135,"end":1480.295,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016523689031600952},{"word":"these","start":1480.615,"end":1480.935,"confidence":0.9941406,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.013164646923542024},{"word":"are","start":1480.935,"end":1481.095,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005675099790096283},{"word":"all","start":1481.095,"end":1481.415,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03256549686193466},{"word":"the","start":1481.415,"end":1481.915,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04992213100194931},{"word":"our","start":1482.375,"end":1482.6951,"confidence":0.9589844,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.01827019453048706},{"word":"active","start":1482.6951,"end":1483.175,"confidence":0.99902344,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.1034545749425888},{"word":"customer","start":1483.175,"end":1483.675,"confidence":0.9892578,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.07284872233867645},{"word":"from","start":1483.735,"end":1484.235,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.047649092972278595},{"word":"nbn","start":1484.615,"end":1485.115,"confidence":0.72875977,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.009380027651786804},{"word":"then","start":1485.335,"end":1485.575,"confidence":0.68652344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014459788799285889},{"word":"this","start":1485.575,"end":1485.8151,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0186677984893322},{"word":"one","start":1485.8151,"end":1486.055,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02678797021508217},{"word":"is","start":1486.055,"end":1486.295,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0142962709069252},{"word":"for","start":1486.295,"end":1486.775,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0190618596971035},{"word":"opticom","start":1486.775,"end":1487.275,"confidence":0.5472412,"punctuated_word":"OptiCom,","sentiment":"neutral","sentiment_score":0.04725056514143944},{"word":"for","start":1487.335,"end":1487.8151,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.032944802194833755},{"word":"supa","start":1487.8151,"end":1488.3151,"confidence":0.8541667,"punctuated_word":"Supa.","sentiment":"neutral","sentiment_score":0.04728053510189056},{"word":"this","start":1488.535,"end":1488.855,"confidence":0.7524414,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.001840554177761078},{"word":"all","start":1489.46,"end":1489.62,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.005698293447494507},{"word":"of","start":1489.62,"end":1489.86,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.006958656013011932},{"word":"these","start":1489.86,"end":1490.1,"confidence":0.92578125,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.0241854190826416},{"word":"are","start":1490.1,"end":1490.34,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.016894176602363586},{"word":"already","start":1490.34,"end":1490.82,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0886651799082756},{"word":"activated","start":1490.82,"end":1491.32,"confidence":0.99560547,"punctuated_word":"activated.","sentiment":"neutral","sentiment_score":0.04100003093481064},{"word":"you","start":1491.78,"end":1491.9401,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.004897084087133408},{"word":"see","start":1491.9401,"end":1492.1,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015455596148967745},{"word":"that","start":1492.1,"end":1492.26,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01831730827689171},{"word":"in","start":1492.26,"end":1492.42,"confidence":0.45239258,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007863983511924744},{"word":"it","start":1492.42,"end":1492.92,"confidence":0.35266113,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.004497196525335312},{"word":"okay","start":1495.78,"end":1496.1,"confidence":0.8154297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025044988840818405},{"word":"this","start":1496.1,"end":1496.34,"confidence":0.98291016,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.008755780756473541},{"word":"is","start":1496.34,"end":1496.84,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015709012746810913},{"word":"for","start":1497.14,"end":1497.3,"confidence":0.9633789,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008900079876184464},{"word":"doing","start":1497.3,"end":1497.8,"confidence":0.8852539,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.0317104309797287},{"word":"you","start":1498.02,"end":1498.18,"confidence":0.9199219,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01588502898812294},{"word":"see","start":1498.18,"end":1498.68,"confidence":0.9526367,"punctuated_word":"see?","sentiment":"neutral","sentiment_score":0.01856536790728569},{"word":"he's","start":1499.46,"end":1499.9401,"confidence":0.6960449,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.01474445592612028},{"word":"opticom","start":1499.9401,"end":1500.4401,"confidence":0.9621582,"punctuated_word":"OptiCom.","sentiment":"neutral","sentiment_score":0.023465164005756375},{"word":"okay","start":1502.5,"end":1503.0,"confidence":0.7084961,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031628720462322235},{"word":"okay","start":1506.195,"end":1506.695,"confidence":0.6010742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04425987973809242},{"word":"yeah","start":1507.395,"end":1507.875,"confidence":0.7858887,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.054525576531887054},{"word":"yeah","start":1507.875,"end":1508.115,"confidence":0.954834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06590960174798965},{"word":"you","start":1508.115,"end":1508.435,"confidence":0.9863281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.028085321187973022},{"word":"call","start":1508.435,"end":1508.935,"confidence":0.8745117,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.026284009218215942},{"word":"you","start":1509.475,"end":1509.635,"confidence":0.5961914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024014003574848175},{"word":"call","start":1509.635,"end":1509.955,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.014565400779247284},{"word":"paula","start":1509.955,"end":1510.455,"confidence":0.78271484,"punctuated_word":"Paula","sentiment":"neutral","sentiment_score":0.04102656617760658},{"word":"to","start":1510.515,"end":1510.835,"confidence":0.89501953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00999562442302704},{"word":"check","start":1510.835,"end":1511.235,"confidence":0.9838867,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03669082373380661},{"word":"if","start":1511.235,"end":1511.735,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.024391919374465942},{"word":"everything","start":1512.115,"end":1512.595,"confidence":0.9140625,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.07786606252193451},{"word":"is","start":1512.595,"end":1512.835,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08107730001211166},{"word":"working","start":1512.835,"end":1513.235,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.10433338582515717},{"word":"properly","start":1513.235,"end":1513.735,"confidence":1.0,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.10048816353082655},{"word":"because","start":1513.875,"end":1514.275,"confidence":0.7285156,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.047893866896629333},{"word":"i","start":1514.275,"end":1514.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08235441893339157},{"word":"already","start":1514.515,"end":1514.915,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.20130938291549683},{"word":"activated","start":1514.915,"end":1515.415,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.13267551362514496},{"word":"him","start":1515.715,"end":1516.115,"confidence":0.723999,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.12549275159835815},{"word":"so","start":1516.115,"end":1516.435,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0887540727853775},{"word":"you","start":1516.435,"end":1516.595,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11842890828847884},{"word":"can","start":1516.595,"end":1517.095,"confidence":0.9838867,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":0.10764680057764052},{"word":"you","start":1517.39,"end":1517.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.054404594004154205},{"word":"know","start":1517.63,"end":1518.13,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.07811392843723297},{"word":"follow-up","start":1518.27,"end":1518.77,"confidence":0.92252606,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.07532812654972076},{"word":"and","start":1519.0701,"end":1519.2301,"confidence":0.9550781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0646737813949585},{"word":"do","start":1519.2301,"end":1519.7301,"confidence":0.9941406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06430590897798538},{"word":"some","start":1520.1901,"end":1520.6901,"confidence":0.96435547,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.06523788720369339},{"word":"okay","start":1522.67,"end":1522.91,"confidence":0.73864746,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07137526571750641},{"word":"okay","start":1522.91,"end":1523.41,"confidence":0.9387207,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.035639964044094086},{"word":"yeah","start":1649.265,"end":1649.505,"confidence":0.63623047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007301779463887215},{"word":"i'm","start":1649.505,"end":1649.6649,"confidence":0.97314453,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04837093874812126},{"word":"just","start":1649.6649,"end":1650.1649,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.042444705963134766},{"word":"inquiring","start":1653.0249,"end":1653.505,"confidence":0.7824707,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":-0.047309812158346176},{"word":"with","start":1653.505,"end":1654.005,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07140204310417175},{"word":"the","start":1654.7849,"end":1654.945,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04194239526987076},{"word":"voucher","start":1654.945,"end":1655.445,"confidence":0.9321289,"punctuated_word":"voucher,","sentiment":"neutral","sentiment_score":-0.06650947034358978},{"word":"not","start":1656.065,"end":1656.465,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08810703456401825},{"word":"the","start":1656.465,"end":1656.965,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05439751595258713},{"word":"internet","start":1658.4299,"end":1658.9299,"confidence":0.86035156,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.05399630218744278},{"word":"so","start":1659.5499,"end":1659.95,"confidence":0.45703125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05107737332582474},{"word":"i","start":1659.95,"end":1660.11,"confidence":0.8959961,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031231775879859924},{"word":"see","start":1660.11,"end":1660.61,"confidence":0.96875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.030906077474355698},{"word":"that","start":1661.23,"end":1661.73,"confidence":0.52734375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.026804806664586067},{"word":"so","start":1661.87,"end":1661.95,"confidence":0.93408203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.025565050542354584},{"word":"the","start":1661.95,"end":1662.11,"confidence":0.75390625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006304632872343063},{"word":"guy","start":1662.11,"end":1662.35,"confidence":0.9394531,"punctuated_word":"guy","sentiment":"neutral","sentiment_score":0.014281488955020905},{"word":"sent","start":1662.35,"end":1662.59,"confidence":0.93359375,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.013534974306821825},{"word":"you","start":1662.59,"end":1662.83,"confidence":0.63378906,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.021928926929831505},{"word":"like","start":1662.83,"end":1663.07,"confidence":0.98657227,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.01537763699889183},{"word":"an","start":1663.07,"end":1663.39,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02173665165901184},{"word":"email","start":1663.39,"end":1663.89,"confidence":0.87719727,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.031188854947686195},{"word":"did","start":1664.75,"end":1664.9099,"confidence":0.84472656,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.03694653511047363},{"word":"you","start":1664.9099,"end":1665.07,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021458551287651065},{"word":"happen","start":1665.07,"end":1665.39,"confidence":0.9980469,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.007875822484493256},{"word":"to","start":1665.39,"end":1665.7899,"confidence":0.99365234,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.03792686760425568},{"word":"you","start":1665.7899,"end":1665.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05920612812042236},{"word":"know","start":1665.87,"end":1666.37,"confidence":0.9995117,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.04620020464062691},{"word":"just","start":1666.6699,"end":1667.1699,"confidence":0.94628906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04410523548722267},{"word":"check","start":1667.87,"end":1668.11,"confidence":0.9707031,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04418231174349785},{"word":"the","start":1668.11,"end":1668.27,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03947820886969566},{"word":"information","start":1668.27,"end":1668.77,"confidence":0.99902344,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.024358786642551426},{"word":"again","start":1668.83,"end":1669.33,"confidence":0.8544922,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.04874780029058456},{"word":"not","start":1670.11,"end":1670.4299,"confidence":0.3569336,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1836341917514801},{"word":"yet","start":1670.4299,"end":1670.9299,"confidence":0.9309082,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.16362246870994568},{"word":"no","start":1672.19,"end":1672.4299,"confidence":0.7060547,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.12906597554683685},{"word":"pressure","start":1672.4299,"end":1672.9299,"confidence":0.9855957,"punctuated_word":"pressure.","sentiment":"neutral","sentiment_score":-0.1674482822418213},{"word":"we","start":1715.73,"end":1716.23,"confidence":0.51904297,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1473305970430374},{"word":"need","start":1717.25,"end":1717.41,"confidence":0.984375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.16324320435523987},{"word":"to","start":1717.41,"end":1717.65,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10403791069984436},{"word":"sign","start":1717.65,"end":1717.97,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.10835353285074234},{"word":"up","start":1717.97,"end":1718.21,"confidence":0.9951172,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.041043415665626526},{"word":"with","start":1718.21,"end":1718.71,"confidence":0.5852051,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":-0.0911874622106552},{"word":"but","start":1718.9299,"end":1719.4299,"confidence":0.9667969,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10393968224525452},{"word":"it","start":1719.89,"end":1720.21,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11585383117198944},{"word":"still","start":1720.21,"end":1720.53,"confidence":0.9941406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1743573546409607},{"word":"depends","start":1720.53,"end":1721.03,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.10326734930276872},{"word":"on","start":1721.41,"end":1721.65,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09065394103527068},{"word":"your","start":1721.65,"end":1721.97,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11008580774068832},{"word":"area","start":1721.97,"end":1722.47,"confidence":1.0,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.0913681611418724},{"word":"if","start":1722.53,"end":1722.77,"confidence":0.54052734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10110917687416077},{"word":"the","start":1722.77,"end":1722.85,"confidence":0.84277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06043553352355957},{"word":"area","start":1722.85,"end":1723.1699,"confidence":0.98828125,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.026810482144355777},{"word":"is","start":1723.1699,"end":1723.33,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04427345097064972},{"word":"serviceable","start":1723.33,"end":1723.83,"confidence":0.9921875,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.024366531521081924},{"word":"with","start":1725.8099,"end":1726.0499,"confidence":0.97509766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.015505783259868622},{"word":"nbn","start":1726.0499,"end":1726.5499,"confidence":0.88183594,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.010678038001060486},{"word":"that","start":1727.01,"end":1727.33,"confidence":0.95410156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017497576773166656},{"word":"has","start":1727.33,"end":1727.73,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.02886713296175003},{"word":"a","start":1727.73,"end":1727.89,"confidence":0.96777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.031554773449897766},{"word":"free","start":1727.89,"end":1728.13,"confidence":0.99316406,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.00020030885934829712},{"word":"voucher","start":1728.13,"end":1728.63,"confidence":0.77001953,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":-0.04050350934267044},{"word":"so","start":1729.395,"end":1729.895,"confidence":0.60253906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03098461404442787},{"word":"you","start":1730.115,"end":1730.1951,"confidence":0.44995117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021900830790400505},{"word":"explain","start":1730.1951,"end":1730.6951,"confidence":0.40185547,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.021367421373724937},{"word":"voucher","start":1732.995,"end":1733.495,"confidence":0.97265625,"punctuated_word":"voucher","sentiment":"neutral","sentiment_score":0.03784754499793053},{"word":"facebook","start":1817.5449,"end":1818.0249,"confidence":0.55322266,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.015242736786603928},{"word":"ad","start":1818.0249,"end":1818.505,"confidence":0.5053711,"punctuated_word":"Ad","sentiment":"neutral","sentiment_score":0.01644608937203884},{"word":"post","start":1818.505,"end":1818.985,"confidence":0.57214355,"punctuated_word":"post.","sentiment":"neutral","sentiment_score":0.013935906812548636},{"word":"facebook","start":1818.985,"end":1819.465,"confidence":0.62646484,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.012020736932754517},{"word":"ad","start":1819.465,"end":1819.705,"confidence":0.8671875,"punctuated_word":"Ad","sentiment":"neutral","sentiment_score":0.011834308505058289},{"word":"post","start":1819.705,"end":1820.205,"confidence":0.9165039,"punctuated_word":"post","sentiment":"neutral","sentiment_score":0.007702897768467665},{"word":"customer","start":1822.0249,"end":1822.5249,"confidence":0.48205566,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":0.011281535029411316},{"word":"no","start":1843.365,"end":1843.605,"confidence":0.7154541,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04622061178088188},{"word":"actually","start":1843.605,"end":1843.885,"confidence":0.982666,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.004374172538518906},{"word":"you","start":1843.885,"end":1844.165,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017153240740299225},{"word":"opened","start":1844.165,"end":1844.485,"confidence":0.8359375,"punctuated_word":"opened","sentiment":"neutral","sentiment_score":0.0059490203857421875},{"word":"into","start":1844.485,"end":1844.805,"confidence":0.9760742,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.015037313103675842},{"word":"our","start":1844.805,"end":1845.045,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.008203044533729553},{"word":"database","start":1845.045,"end":1845.545,"confidence":1.0,"punctuated_word":"database","sentiment":"neutral","sentiment_score":0.012493804097175598},{"word":"with","start":1846.165,"end":1846.405,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03604171425104141},{"word":"your","start":1846.405,"end":1846.905,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03279563784599304},{"word":"full","start":1847.2051,"end":1847.4451,"confidence":0.9633789,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.031172513961791992},{"word":"name","start":1847.4451,"end":1847.9451,"confidence":0.86279297,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.01573699526488781},{"word":"address","start":1848.805,"end":1849.305,"confidence":0.69384766,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.008167516440153122},{"word":"and","start":1849.365,"end":1849.845,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02151249721646309},{"word":"and","start":1849.845,"end":1850.3251,"confidence":0.59765625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01443956419825554},{"word":"the","start":1850.3251,"end":1850.5651,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02623460814356804},{"word":"full","start":1850.5651,"end":1850.805,"confidence":0.9604492,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03454533964395523},{"word":"name","start":1850.805,"end":1851.305,"confidence":0.9995117,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.023493323475122452},{"word":"phone","start":1851.365,"end":1851.605,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0107821524143219},{"word":"number","start":1851.605,"end":1852.0851,"confidence":0.98583984,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.033628590404987335},{"word":"and","start":1852.0851,"end":1852.405,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018920764327049255},{"word":"email","start":1852.405,"end":1852.805,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.005019776523113251},{"word":"address","start":1852.805,"end":1853.305,"confidence":0.98535156,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.00811517983675003},{"word":"so","start":1853.765,"end":1854.005,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08141475915908813},{"word":"i","start":1854.005,"end":1854.0851,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09109722077846528},{"word":"think","start":1854.0851,"end":1854.405,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.08237218856811523},{"word":"you","start":1854.405,"end":1854.905,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1284040808677673},{"word":"are","start":1854.9651,"end":1855.365,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09287282824516296},{"word":"inquiring","start":1855.365,"end":1855.865,"confidence":1.0,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":0.08792655169963837},{"word":"about","start":1856.0851,"end":1856.405,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.056463733315467834},{"word":"our","start":1856.405,"end":1856.645,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07068939507007599},{"word":"facebook","start":1856.645,"end":1857.145,"confidence":0.9980469,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.07920090854167938},{"word":"ad","start":1857.2051,"end":1857.7051,"confidence":0.7636719,"punctuated_word":"ad","sentiment":"neutral","sentiment_score":0.08311770111322403},{"word":"the","start":1857.7999,"end":1857.96,"confidence":0.9140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0856848657131195},{"word":"holiday","start":1857.96,"end":1858.04,"confidence":0.97802734,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.12117749452590942},{"word":"voucher","start":1858.04,"end":1858.12,"confidence":0.9641113,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":0.11436895281076433},{"word":"thank","start":1858.12,"end":1858.62,"confidence":0.35839844,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5356944799423218},{"word":"you","start":1859.08,"end":1859.58,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3699338436126709},{"word":"i","start":1861.4,"end":1861.72,"confidence":0.43847656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011797666549682615},{"word":"i","start":1861.72,"end":1861.96,"confidence":0.4309082,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07555683702230453},{"word":"can't","start":1861.96,"end":1862.36,"confidence":0.98657227,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.06752932816743851},{"word":"recall","start":1862.36,"end":1862.76,"confidence":0.99609375,"punctuated_word":"recall","sentiment":"neutral","sentiment_score":-0.09233319014310835},{"word":"that","start":1862.76,"end":1863.26,"confidence":0.9694824,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.14968281984329224},{"word":"okay","start":1867.4,"end":1867.7999,"confidence":0.66882324,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0863097757101059},{"word":"no","start":1867.7999,"end":1867.96,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11989914625883102},{"word":"worries","start":1867.96,"end":1868.46,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2013213038444519},{"word":"if","start":1870.295,"end":1870.375,"confidence":0.5205078,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.23237557709217072},{"word":"is","start":1870.455,"end":1870.615,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2017325609922409},{"word":"it","start":1870.615,"end":1870.695,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.25415247678756714},{"word":"okay","start":1870.695,"end":1871.015,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.24357053637504575},{"word":"if","start":1871.015,"end":1871.255,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.31207239627838135},{"word":"i","start":1871.255,"end":1871.415,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27705663442611694},{"word":"send","start":1871.415,"end":1871.655,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2226780205965042},{"word":"you","start":1871.655,"end":1871.815,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2519218325614929},{"word":"an","start":1871.815,"end":1872.0549,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.18954437971115112},{"word":"email","start":1872.0549,"end":1872.535,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.17979678511619568},{"word":"since","start":1872.535,"end":1872.695,"confidence":0.87060547,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.231159046292305},{"word":"i","start":1872.695,"end":1872.855,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2909213900566101},{"word":"have","start":1872.855,"end":1873.015,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2670382559299469},{"word":"your","start":1873.015,"end":1873.415,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20374220609664917},{"word":"address","start":1873.415,"end":1873.815,"confidence":0.58496094,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.184659406542778},{"word":"for","start":1873.815,"end":1874.295,"confidence":0.984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23938414454460144},{"word":"your","start":1874.295,"end":1874.615,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22236701846122744},{"word":"future","start":1874.615,"end":1875.015,"confidence":0.98535156,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.19181856513023376},{"word":"reference","start":1875.015,"end":1875.495,"confidence":0.71069336,"punctuated_word":"reference,","sentiment":"neutral","sentiment_score":0.20948518812656405},{"word":"if","start":1875.495,"end":1875.735,"confidence":0.89453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2243434637784958},{"word":"in","start":1875.735,"end":1875.895,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1730470061302185},{"word":"case","start":1875.895,"end":1876.0549,"confidence":0.9980469,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.18827173113822937},{"word":"you","start":1876.0549,"end":1876.215,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18453922867774963},{"word":"want","start":1876.215,"end":1876.375,"confidence":0.9716797,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.13293279707431793},{"word":"to","start":1876.375,"end":1876.875,"confidence":0.8276367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12234944105148315},{"word":"address","start":1883.5199,"end":1884.0199,"confidence":0.5998535,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.014251329004764555},{"word":"email","start":1884.32,"end":1884.82,"confidence":0.96875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.0005769990384578705},{"word":"phone","start":1885.6799,"end":1885.9199,"confidence":0.44360352,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.008000224828720093},{"word":"number","start":1885.9199,"end":1886.3999,"confidence":0.8937988,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0023962343111634254},{"word":"full","start":1886.3999,"end":1886.7999,"confidence":0.8198242,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.02336195856332779},{"word":"name","start":1886.7999,"end":1887.2999,"confidence":0.97021484,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.006050147116184235},{"word":"mm-mm","start":1888.3999,"end":1888.8999,"confidence":0.845166,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.022187702357769012},{"word":"address","start":1897.2,"end":1897.7,"confidence":0.85961914,"punctuated_word":"Address.","sentiment":"neutral","sentiment_score":0.016818571835756302},{"word":"i'm","start":2117.815,"end":2117.9749,"confidence":0.36328125,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.497309923171997},{"word":"sick","start":2117.9749,"end":2118.135,"confidence":0.65966797,"punctuated_word":"sick","sentiment":"negative","sentiment_score":-0.6244905591011047},{"word":"of","start":2118.135,"end":2118.295,"confidence":0.35961914,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.6792429089546204},{"word":"sin","start":2118.295,"end":2118.795,"confidence":0.7260742,"punctuated_word":"sin.","sentiment":"negative","sentiment_score":-0.6112538576126099},{"word":"i'm","start":2124.135,"end":2124.635,"confidence":0.5932617,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4609013497829437},{"word":"sick","start":2124.855,"end":2125.095,"confidence":0.99902344,"punctuated_word":"sick","sentiment":"negative","sentiment_score":-0.4381101429462433},{"word":"of","start":2125.095,"end":2125.595,"confidence":0.9863281,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.49284225702285767},{"word":"sin","start":2128.375,"end":2128.6948,"confidence":0.9980469,"punctuated_word":"sin.","sentiment":"negative","sentiment_score":-0.4547584056854248},{"word":"damn","start":2128.6948,"end":2129.1948,"confidence":0.31970215,"punctuated_word":"Damn.","sentiment":"neutral","sentiment_score":-0.29253125190734863},{"word":"chat","start":2189.76,"end":2190.26,"confidence":0.38415527,"punctuated_word":"Chat.","sentiment":"neutral","sentiment_score":-0.18608656525611875},{"word":"one","start":2190.96,"end":2191.46,"confidence":0.71728516,"punctuated_word":"One.","sentiment":"neutral","sentiment_score":-0.12196798622608183},{"word":"oh","start":2195.1199,"end":2195.6199,"confidence":0.45080566,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.04637480527162552},{"word":"message","start":2200.0798,"end":2200.5798,"confidence":0.79003906,"punctuated_word":"Message.","sentiment":"neutral","sentiment_score":-0.03417795151472092},{"word":"uh-oh","start":2204.9749,"end":2205.2148,"confidence":0.8769531,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.02498858980834484},{"word":"my","start":2205.2148,"end":2205.375,"confidence":0.66748047,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.01896263100206852},{"word":"number","start":2205.375,"end":2205.875,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02234421670436859},{"word":"is","start":2205.9348,"end":2206.015,"confidence":0.53515625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01266748458147049},{"word":"614170","start":2206.015,"end":2208.175,"confidence":0.9995117,"punctuated_word":"614170","sentiment":"neutral","sentiment_score":-0.00891216192394495},{"word":"71183","start":2208.175,"end":2209.9548,"confidence":0.9976562,"punctuated_word":"71183.","sentiment":"neutral","sentiment_score":-0.009006774052977562},{"word":"71","start":2215.5,"end":2216.3,"confidence":0.9819336,"punctuated_word":"71","sentiment":"neutral","sentiment_score":-0.010948064737021925},{"word":"one","start":2216.3,"end":2216.54,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01773846708238125},{"word":"8","start":2216.54,"end":2216.86,"confidence":0.99316406,"punctuated_word":"8","sentiment":"neutral","sentiment_score":-0.019869059324264526},{"word":"3","start":2216.86,"end":2217.36,"confidence":0.99609375,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.008926961570978165},{"word":"oh","start":2270.6199,"end":2271.1199,"confidence":0.7375488,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.018140077590942383},{"word":"oh","start":2271.98,"end":2272.06,"confidence":0.3590088,"punctuated_word":"oh.","sentiment":"neutral","sentiment_score":-0.013095494359731674},{"word":"oh","start":2272.06,"end":2272.56,"confidence":0.76660156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.005202168598771095},{"word":"sabiko","start":2274.7,"end":2275.2,"confidence":0.73706055,"punctuated_word":"Sabiko.","sentiment":"neutral","sentiment_score":0.0009290824527852236},{"word":"can","start":2275.5,"end":2275.74,"confidence":0.4375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0007053688168525696},{"word":"i","start":2275.74,"end":2275.98,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002640213817358017},{"word":"please","start":2275.98,"end":2276.3,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.002709459513425827},{"word":"have","start":2276.3,"end":2276.54,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0008166804909706116},{"word":"your","start":2276.54,"end":2276.78,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0052208080887794495},{"word":"name","start":2276.78,"end":2277.28,"confidence":0.75439453,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.0044458527117967606},{"word":"sabina","start":2277.3398,"end":2277.8398,"confidence":0.78499347,"punctuated_word":"Sabina?","sentiment":"neutral","sentiment_score":0.0004796572029590606},{"word":"what","start":2278.38,"end":2278.78,"confidence":0.79467773,"punctuated_word":"What,","sentiment":"neutral","sentiment_score":-0.006319989450275898},{"word":"sabiko","start":2278.78,"end":2279.28,"confidence":0.87679034,"punctuated_word":"Sabiko?","sentiment":"neutral","sentiment_score":-0.0033228721003979445},{"word":"what's","start":2280.14,"end":2280.38,"confidence":0.9279785,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.007034642156213522},{"word":"your","start":2280.38,"end":2280.54,"confidence":0.97998047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009932151064276695},{"word":"name","start":2280.54,"end":2280.78,"confidence":0.82543945,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.00964032206684351},{"word":"sabiko","start":2280.78,"end":2280.908,"confidence":0.76253253,"punctuated_word":"Sabiko?","sentiment":"neutral","sentiment_score":-0.005855257622897625},{"word":"what's","start":2280.908,"end":2281.036,"confidence":0.9785156,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.010968506336212158},{"word":"your","start":2281.036,"end":2281.164,"confidence":0.9863281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.012227203696966171},{"word":"name","start":2281.164,"end":2281.292,"confidence":0.751709,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.012333170510828497},{"word":"sabiko","start":2281.292,"end":2281.42,"confidence":0.6692708,"punctuated_word":"Sabiko,","sentiment":"neutral","sentiment_score":-0.008419950492680073},{"word":"what's","start":2281.42,"end":2281.74,"confidence":0.7631836,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.01228468120098114},{"word":"your","start":2281.74,"end":2281.9,"confidence":0.98828125,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0125865638256073},{"word":"name","start":2281.9,"end":2282.22,"confidence":0.9682617,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.0134130846709013},{"word":"sabina","start":2282.22,"end":2282.72,"confidence":0.8566081,"punctuated_word":"Sabina.","sentiment":"neutral","sentiment_score":-0.005265313200652599},{"word":"hi","start":2287.705,"end":2287.7317,"confidence":0.798584,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0009316187351942062},{"word":"michael","start":2287.7317,"end":2287.7585,"confidence":0.98291016,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":-0.0011508883908391},{"word":"hi","start":2287.7852,"end":2287.865,"confidence":0.81396484,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0018693236634135248},{"word":"michael","start":2287.865,"end":2288.365,"confidence":0.98535156,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":-0.00422290526330471},{"word":"yeah","start":2290.2651,"end":2290.7651,"confidence":0.6833496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.023326024413108826},{"word":"i","start":2291.225,"end":2291.385,"confidence":0.9526367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0680622011423111},{"word":"i","start":2291.385,"end":2291.465,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10338298231363297},{"word":"dropped","start":2291.465,"end":2291.865,"confidence":0.9003906,"punctuated_word":"dropped","sentiment":"neutral","sentiment_score":-0.0949488952755928},{"word":"the","start":2291.865,"end":2292.0251,"confidence":0.90234375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11103246361017229},{"word":"call","start":2292.0251,"end":2292.3452,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.11473231762647627},{"word":"earlier","start":2292.3452,"end":2292.8252,"confidence":0.9980469,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":-0.12874731421470642},{"word":"i","start":2292.8252,"end":2292.985,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14168444275856018},{"word":"just","start":2292.985,"end":2293.3052,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11176712065935136},{"word":"want","start":2293.3052,"end":2293.5452,"confidence":0.9482422,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.10880929976701736},{"word":"to","start":2293.5452,"end":2293.625,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08498027920722961},{"word":"know","start":2293.625,"end":2293.865,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07989481091499329},{"word":"where","start":2293.865,"end":2294.0251,"confidence":0.79052734,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.08247552812099457},{"word":"where","start":2294.0251,"end":2294.2651,"confidence":0.8491211,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.08353953808546066},{"word":"are","start":2294.2651,"end":2294.425,"confidence":0.7631836,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07378460466861725},{"word":"you","start":2294.425,"end":2294.5852,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0657987892627716},{"word":"calling","start":2294.5852,"end":2294.985,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.05617401748895645},{"word":"from","start":2294.985,"end":2295.485,"confidence":0.94189453,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.055081047117710114},{"word":"okay","start":2295.625,"end":2295.865,"confidence":0.60113525,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0053778160363435745},{"word":"yes","start":2295.865,"end":2296.105,"confidence":0.9902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.013057228177785872},{"word":"i'm","start":2296.105,"end":2296.2651,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010134432464838028},{"word":"from","start":2296.2651,"end":2296.5852,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03290659189224243},{"word":"airtel","start":2296.5852,"end":2297.0652,"confidence":0.83154297,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.020029988139867783},{"word":"australia","start":2297.0652,"end":2297.5652,"confidence":0.81469727,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.032141029834747314},{"word":"sabina","start":2298.22,"end":2298.7,"confidence":0.64420575,"punctuated_word":"Sabina.","sentiment":"neutral","sentiment_score":0.026945792138576508},{"word":"so","start":2298.7,"end":2298.94,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02777126431465149},{"word":"what's","start":2298.94,"end":2299.26,"confidence":0.9946289,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.018599960952997208},{"word":"the","start":2299.26,"end":2299.5,"confidence":0.8613281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021241720765829086},{"word":"circle","start":2299.6602,"end":2300.1602,"confidence":0.49865723,"punctuated_word":"circle,","sentiment":"neutral","sentiment_score":0.023428691551089287},{"word":"i","start":2300.62,"end":2300.7,"confidence":0.9404297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008948255330324173},{"word":"think","start":2300.7,"end":2300.94,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.007928043603897095},{"word":"you","start":2300.94,"end":2301.44,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022724248468875885},{"word":"signed","start":2302.1401,"end":2302.46,"confidence":0.5336914,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.013211820274591446},{"word":"up","start":2302.46,"end":2302.7,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.028335746377706528},{"word":"in","start":2302.7,"end":2303.1,"confidence":0.44995117,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02942364662885666},{"word":"our","start":2303.1,"end":2303.34,"confidence":0.59765625,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.018791373819112778},{"word":"facebook","start":2303.34,"end":2303.82,"confidence":0.6065674,"punctuated_word":"Facebook,","sentiment":"neutral","sentiment_score":0.01146668940782547},{"word":"i","start":2303.82,"end":2303.98,"confidence":0.40722656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020398031920194622},{"word":"think","start":2303.98,"end":2304.3801,"confidence":0.8120117,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.012664569541811945},{"word":"sabina","start":2304.3801,"end":2304.8801,"confidence":0.83951825,"punctuated_word":"Sabina.","sentiment":"neutral","sentiment_score":0.00531101506203413},{"word":"no","start":2305.26,"end":2305.58,"confidence":0.99316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06434038281440735},{"word":"i","start":2305.58,"end":2305.6602,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1087481826543808},{"word":"don't","start":2305.6602,"end":2305.98,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10837942361831664},{"word":"recall","start":2305.98,"end":2306.3801,"confidence":0.9941406,"punctuated_word":"recall","sentiment":"neutral","sentiment_score":-0.07603959739208221},{"word":"that","start":2306.3801,"end":2306.8801,"confidence":0.7817383,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.10506589710712431},{"word":"sabina","start":2306.94,"end":2307.44,"confidence":0.9894206,"punctuated_word":"Sabina.","sentiment":"neutral","sentiment_score":-0.07689933478832245},{"word":"i","start":2307.74,"end":2307.82,"confidence":0.57666016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0863848477602005},{"word":"was","start":2307.82,"end":2307.98,"confidence":0.6118164,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06740237772464752},{"word":"like","start":2307.98,"end":2308.22,"confidence":0.9604492,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.01170492172241211},{"word":"okay","start":2308.22,"end":2308.72,"confidence":0.97509766,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.008975319564342499},{"word":"okay","start":2309.02,"end":2309.4202,"confidence":0.96777344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03093881718814373},{"word":"no","start":2309.4202,"end":2309.6602,"confidence":0.8852539,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05158407241106033},{"word":"worries","start":2309.6602,"end":2310.1602,"confidence":0.99365234,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06896251440048218},{"word":"it's","start":2311.205,"end":2311.365,"confidence":0.80322266,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05982997268438339},{"word":"like","start":2311.365,"end":2311.605,"confidence":0.74072266,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0844273716211319},{"word":"i'll","start":2311.605,"end":2311.7651,"confidence":0.9614258,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08873190730810165},{"word":"send","start":2311.7651,"end":2312.0051,"confidence":0.99609375,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07030703127384186},{"word":"you","start":2312.0051,"end":2312.5051,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05457022041082382},{"word":"i'll","start":2312.805,"end":2313.045,"confidence":0.8781738,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09378504008054732},{"word":"send","start":2313.045,"end":2313.205,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07545468956232071},{"word":"you","start":2313.205,"end":2313.705,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07631015032529831},{"word":"inform","start":2313.7651,"end":2314.0051,"confidence":0.94189453,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.09692199528217316},{"word":"i'll","start":2314.485,"end":2314.565,"confidence":0.77490234,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10723312944173811},{"word":"send","start":2314.565,"end":2314.805,"confidence":0.9941406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07014060020446777},{"word":"you","start":2314.805,"end":2315.305,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08285462856292725},{"word":"an","start":2316.405,"end":2316.645,"confidence":0.9160156,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06094057857990265},{"word":"email","start":2316.645,"end":2317.125,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05635344237089157},{"word":"to","start":2317.125,"end":2317.285,"confidence":0.5234375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0695313960313797},{"word":"check","start":2317.285,"end":2317.5251,"confidence":0.9951172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.09689587354660034},{"word":"for","start":2317.5251,"end":2317.7651,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07105851173400879},{"word":"your","start":2317.7651,"end":2317.845,"confidence":0.6699219,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06966815143823624},{"word":"future","start":2317.845,"end":2318.325,"confidence":0.99316406,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.05334833264350891},{"word":"reference","start":2318.325,"end":2318.825,"confidence":0.9970703,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.04446493089199066},{"word":"with","start":2318.965,"end":2319.125,"confidence":0.70996094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07650786638259888},{"word":"everything","start":2319.125,"end":2319.625,"confidence":0.17028809,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.0902383103966713},{"word":"else","start":2320.965,"end":2321.045,"confidence":0.6088867,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":0.049874477088451385},{"word":"okay","start":2321.045,"end":2321.445,"confidence":0.8510742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03804527223110199},{"word":"okay","start":2321.445,"end":2321.685,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030769746750593185},{"word":"okay","start":2321.685,"end":2322.185,"confidence":0.94384766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027558470144867897},{"word":"okay","start":2322.325,"end":2322.825,"confidence":0.6999512,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025638069957494736},{"word":"okay","start":2338.02,"end":2338.1,"confidence":0.8334961,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016900181770324707},{"word":"bye","start":2338.34,"end":2338.5,"confidence":0.67370605,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.260769784450531},{"word":"thank","start":2338.5,"end":2338.82,"confidence":0.96533203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8106175065040588},{"word":"you","start":2338.82,"end":2339.32,"confidence":0.99316406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6982787847518921},{"word":"k","start":2340.9487,"end":2341.3477,"confidence":0.6682129,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.1993342638015747},{"word":"yeah","start":2341.3477,"end":2341.5088,"confidence":0.86499023,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.35990703105926514},{"word":"bye","start":2341.5088,"end":2341.669,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.18183037638664248},{"word":"bye","start":2341.669,"end":2342.169,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.08915314823389053}],"paragraphs":{"transcript":"\nThis is Paula from Retail Australia. How may I assist you today? You can solve my problems. I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you. So keep your lines open.\n\nOkay. Okay. Have you done the basic troubleshooting? Do you want to try I'll instruct you with the steps. But if the if still no connection but if still not working, then I'll at all.\n\nBut if still not working, I'll transfer you Okay. Customer I've done that so many times. I I've done that so many times. I I've done that so many times. Device device.\n\nThere's no way. Acknowledgement, Sabiko. My apologies for that for your experience, Sabiko. And no worries. We'll get the issue resolved.\n\nJust like, one moment now. Technical support. Uh-uh. Okay. No worries.\n\nOkay. Okay. Do you insist to wait? Or just a moment? Uh-oh.\n\nOkay. Okay. Okay. Okay. Okay.\n\nOkay. So so you issue customer full full name, number, Hold on. Do you know what n b a? Okay. I think.\n\nUh-uh. Of July 1 for your plan subscription. Tom, can I ask about oh, Sabina? Is this one? Yes.\n\nIs it already activated? Because I'm planning to call him later this afternoon just to make sure everything is working properly. This is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa. This all of these are already activated. You see that in it.\n\nOkay. This is for doing you see? He's OptiCom. Okay. Okay.\n\nYeah. Yeah. You call you call Paula to check if everything is working properly because I already activated him. So you can, you know, follow-up and do some okay. Okay.\n\nYeah. I'm just inquiring with the voucher, not the Internet. So I see that. So the guy sent you, like, an email. Did you happen to, you know, just check the information again?\n\nNot yet. No pressure. We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher. So you explain voucher Facebook Ad post. Facebook Ad post customer.\n\nNo. Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address. So I think you are inquiring about our Facebook ad the holiday voucher. Thank you. I I can't recall that.\n\nOkay. No worries. If is it okay if I send you an email since I have your address for your future reference, if in case you want to address, email phone number, full name. Mm-mm. Address.\n\nI'm sick of sin. I'm sick of sin. Damn. Chat. One.\n\nOh. Message. Uh-oh. My number is 614170 71183. 71 one 8 3.\n\nOh, oh. Oh, Sabiko. Can I please have your name, Sabina? What, Sabiko? What's your name, Sabiko?\n\nWhat's your name? Sabiko, what's your name? Sabina. Hi, Michael. Hi, Michael.\n\nYeah. I I dropped the call earlier. I just want to know where where are you calling from? Okay. Yes.\n\nI'm from Airtel, Australia. Sabina. So what's the circle, I think you signed up in our Facebook, I think, Sabina. No. I don't recall that, Sabina.\n\nI was like, okay. Okay. No worries. It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else. Okay.\n\nOkay. Okay. Okay. Okay. Bye.\n\nThank you. K. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"This is Paula from Retail Australia.","start":0.08,"end":2.02,"sentiment":"neutral","sentiment_score":0.22699755430221558},{"text":"How may I assist you today?","start":2.08,"end":3.46,"sentiment":"neutral","sentiment_score":0.2978811015685399},{"text":"You can solve my problems.","start":58.58,"end":60.600002,"sentiment":"neutral","sentiment_score":0.22971155047416686},{"text":"I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you.","start":65.62,"end":104.445,"sentiment":"neutral","sentiment_score":0.2269212296948983},{"text":"So keep your lines open.","start":104.445,"end":105.985,"sentiment":"neutral","sentiment_score":0.19529440104961396}],"sentiment":"neutral","sentiment_score":0.23279695135230818,"num_words":48,"start":0.08,"end":105.985},{"sentences":[{"text":"Okay.","start":262.285,"end":262.785,"sentiment":"neutral","sentiment_score":-0.01643393561244011},{"text":"Okay.","start":597.7,"end":598.18,"sentiment":"neutral","sentiment_score":0.011559504084289074},{"text":"Have you done the basic troubleshooting?","start":598.18,"end":601.665,"sentiment":"neutral","sentiment_score":0.007515898905694485},{"text":"Do you want to try I'll instruct you with the steps.","start":602.045,"end":606.305,"sentiment":"neutral","sentiment_score":0.004474669186906381},{"text":"But if the if still no connection but if still not working, then I'll at all.","start":606.44495,"end":618.11,"sentiment":"neutral","sentiment_score":-0.09227125998586416}],"sentiment":"neutral","sentiment_score":-0.0396256524803383,"num_words":35,"start":262.285,"end":618.11},{"sentences":[{"text":"But if still not working, I'll transfer you Okay.","start":618.97,"end":661.815,"sentiment":"neutral","sentiment_score":-0.12376194943984349},{"text":"Customer I've done that so many times.","start":662.03503,"end":665.715,"sentiment":"neutral","sentiment_score":-0.09920683290277209},{"text":"I I've done that so many times.","start":665.715,"end":672.575,"sentiment":"neutral","sentiment_score":-0.11839263247592109},{"text":"I I've done that so many times.","start":672.575,"end":673.41504,"sentiment":"neutral","sentiment_score":-0.09115490051252502},{"text":"Device device.","start":696.935,"end":697.83496,"sentiment":"neutral","sentiment_score":-0.03168434463441372}],"sentiment":"neutral","sentiment_score":-0.10432833735831082,"num_words":32,"start":618.97,"end":697.83496},{"sentences":[{"text":"There's no way.","start":747.675,"end":750.015,"sentiment":"neutral","sentiment_score":-0.20577107866605124},{"text":"Acknowledgement, Sabiko.","start":780.075,"end":781.695,"sentiment":"neutral","sentiment_score":-0.022729144897311926},{"text":"My apologies for that for your experience, Sabiko.","start":782.075,"end":785.455,"sentiment":"neutral","sentiment_score":-0.3097137436270714},{"text":"And no worries.","start":786.075,"end":786.895,"sentiment":"neutral","sentiment_score":-0.03653038044770559},{"text":"We'll get the issue resolved.","start":787.275,"end":788.735,"sentiment":"neutral","sentiment_score":-0.00795612521469593}],"sentiment":"neutral","sentiment_score":-0.15665967820123547,"num_words":21,"start":747.675,"end":788.735},{"sentences":[{"text":"Just like, one moment now.","start":789.69,"end":790.99005,"sentiment":"neutral","sentiment_score":-0.0071588605642318726},{"text":"Technical support.","start":795.69,"end":796.59,"sentiment":"neutral","sentiment_score":-0.029283758252859116},{"text":"Uh-uh.","start":830.745,"end":831.245,"sentiment":"neutral","sentiment_score":-0.04311353713274002},{"text":"Okay.","start":898.76996,"end":899.08997,"sentiment":"neutral","sentiment_score":0.022545745596289635},{"text":"No worries.","start":899.08997,"end":899.75,"sentiment":"neutral","sentiment_score":0.026548122987151146}],"sentiment":"neutral","sentiment_score":-0.0056212149899114265,"num_words":11,"start":789.69,"end":899.75},{"sentences":[{"text":"Okay.","start":913.385,"end":913.885,"sentiment":"neutral","sentiment_score":0.018291344866156575},{"text":"Okay.","start":926.75,"end":927.25,"sentiment":"neutral","sentiment_score":0.019323471933603287},{"text":"Do you insist to wait?","start":969.325,"end":971.825,"sentiment":"neutral","sentiment_score":-0.07162782773375512},{"text":"Or just a moment?","start":972.445,"end":975.42505,"sentiment":"neutral","sentiment_score":-0.04249029513448477},{"text":"Uh-oh.","start":979.645,"end":980.145,"sentiment":"neutral","sentiment_score":-0.011063962243497372}],"sentiment":"neutral","sentiment_score":-0.04179578872087101,"num_words":12,"start":913.385,"end":980.145},{"sentences":[{"text":"Okay.","start":1040.22,"end":1040.7,"sentiment":"neutral","sentiment_score":0.006553212180733681},{"text":"Okay.","start":1040.7,"end":1041.2,"sentiment":"neutral","sentiment_score":0.009392308071255684},{"text":"Okay.","start":1071.15,"end":1071.63,"sentiment":"neutral","sentiment_score":0.010417141020298004},{"text":"Okay.","start":1071.63,"end":1072.13,"sentiment":"neutral","sentiment_score":0.02215848863124847},{"text":"Okay.","start":1073.23,"end":1073.63,"sentiment":"neutral","sentiment_score":0.030739203095436096}],"sentiment":"neutral","sentiment_score":0.015852070599794387,"num_words":5,"start":1040.22,"end":1073.63},{"sentences":[{"text":"Okay.","start":1073.63,"end":1074.13,"sentiment":"neutral","sentiment_score":0.03209879249334335},{"text":"So so you issue customer full full name, number, Hold on.","start":1075.23,"end":1352.84,"sentiment":"neutral","sentiment_score":0.02333533416756175},{"text":"Do you know what n b a?","start":1352.84,"end":1354.38,"sentiment":"neutral","sentiment_score":-0.019274028151163032},{"text":"Okay.","start":1361.48,"end":1361.72,"sentiment":"neutral","sentiment_score":0.01671024039387703},{"text":"I think.","start":1361.72,"end":1362.2999,"sentiment":"neutral","sentiment_score":0.008587987627834082}],"sentiment":"neutral","sentiment_score":0.008534340314905752,"num_words":22,"start":1073.63,"end":1362.2999},{"sentences":[{"text":"Uh-uh.","start":1397.975,"end":1398.475,"sentiment":"neutral","sentiment_score":0.025608830153942108},{"text":"Of July 1 for your plan subscription.","start":1417.495,"end":1421.5951,"sentiment":"neutral","sentiment_score":0.05500128466103758},{"text":"Tom, can I ask about oh, Sabina?","start":1452.605,"end":1458.545,"sentiment":"neutral","sentiment_score":0.029389640582459315},{"text":"Is this one?","start":1458.765,"end":1459.585,"sentiment":"neutral","sentiment_score":0.028788935393095016},{"text":"Yes.","start":1460.125,"end":1460.625,"sentiment":"neutral","sentiment_score":0.03858242556452751}],"sentiment":"neutral","sentiment_score":0.03901550203169647,"num_words":19,"start":1397.975,"end":1460.625},{"sentences":[{"text":"Is it already activated?","start":1461.085,"end":1462.98,"sentiment":"neutral","sentiment_score":0.05050365440547466},{"text":"Because I'm planning to call him later this afternoon just to make sure everything is working properly.","start":1463.0399,"end":1469.22,"sentiment":"neutral","sentiment_score":-0.012784981990561765},{"text":"This is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa.","start":1479.655,"end":1488.3151,"sentiment":"neutral","sentiment_score":0.028943152539432047},{"text":"This all of these are already activated.","start":1488.535,"end":1491.32,"sentiment":"neutral","sentiment_score":0.026463187166622708},{"text":"You see that in it.","start":1491.78,"end":1492.92,"sentiment":"neutral","sentiment_score":0.010206233710050583}],"sentiment":"neutral","sentiment_score":0.015090687797879273,"num_words":53,"start":1461.085,"end":1492.92},{"sentences":[{"text":"Okay.","start":1495.78,"end":1496.1,"sentiment":"neutral","sentiment_score":0.025044988840818405},{"text":"This is for doing you see?","start":1496.1,"end":1498.68,"sentiment":"neutral","sentiment_score":0.016587616875767708},{"text":"He's OptiCom.","start":1499.46,"end":1500.4401,"sentiment":"neutral","sentiment_score":0.019104809965938326},{"text":"Okay.","start":1502.5,"end":1503.0,"sentiment":"neutral","sentiment_score":0.031628720462322235},{"text":"Okay.","start":1506.195,"end":1506.695,"sentiment":"neutral","sentiment_score":0.04425987973809242}],"sentiment":"neutral","sentiment_score":0.021697173657065087,"num_words":11,"start":1495.78,"end":1506.695},{"sentences":[{"text":"Yeah.","start":1507.395,"end":1507.875,"sentiment":"neutral","sentiment_score":0.054525576531887054},{"text":"Yeah.","start":1507.875,"end":1508.115,"sentiment":"neutral","sentiment_score":0.06590960174798965},{"text":"You call you call Paula to check if everything is working properly because I already activated him.","start":1508.115,"end":1516.115,"sentiment":"neutral","sentiment_score":0.06814967731342596},{"text":"So you can, you know, follow-up and do some okay.","start":1516.115,"end":1522.91,"sentiment":"neutral","sentiment_score":0.07882692739367485},{"text":"Okay.","start":1522.91,"end":1523.41,"sentiment":"neutral","sentiment_score":0.035639964044094086}],"sentiment":"neutral","sentiment_score":0.07009629768629869,"num_words":30,"start":1507.395,"end":1523.41},{"sentences":[{"text":"Yeah.","start":1649.265,"end":1649.505,"sentiment":"neutral","sentiment_score":-0.007301779463887215},{"text":"I'm just inquiring with the voucher, not the Internet.","start":1649.505,"end":1658.9299,"sentiment":"neutral","sentiment_score":-0.057164468699031405},{"text":"So I see that.","start":1659.5499,"end":1661.73,"sentiment":"neutral","sentiment_score":-0.03500500833615661},{"text":"So the guy sent you, like, an email.","start":1661.87,"end":1663.89,"sentiment":"neutral","sentiment_score":-0.015169404912739992},{"text":"Did you happen to, you know, just check the information again?","start":1664.75,"end":1669.33,"sentiment":"neutral","sentiment_score":-0.03731695020740682}],"sentiment":"neutral","sentiment_score":-0.036171021899490646,"num_words":33,"start":1649.265,"end":1669.33},{"sentences":[{"text":"Not yet.","start":1670.11,"end":1670.9299,"sentiment":"neutral","sentiment_score":-0.1736283302307129},{"text":"No pressure.","start":1672.19,"end":1672.9299,"sentiment":"neutral","sentiment_score":-0.14825712889432907},{"text":"We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher.","start":1715.73,"end":1728.63,"sentiment":"neutral","sentiment_score":-0.06358339503407479},{"text":"So you explain voucher Facebook Ad post.","start":1729.395,"end":1818.985,"sentiment":"neutral","sentiment_score":0.022532163453953608},{"text":"Facebook Ad post customer.","start":1818.985,"end":1822.5249,"sentiment":"neutral","sentiment_score":0.010709869558922946}],"sentiment":"neutral","sentiment_score":-0.050819779292214665,"num_words":40,"start":1670.11,"end":1822.5249},{"sentences":[{"text":"No.","start":1843.365,"end":1843.605,"sentiment":"neutral","sentiment_score":-0.04622061178088188},{"text":"Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address.","start":1843.605,"end":1853.305,"sentiment":"neutral","sentiment_score":0.016772043403415454},{"text":"So I think you are inquiring about our Facebook ad the holiday voucher.","start":1853.765,"end":1858.12,"sentiment":"neutral","sentiment_score":0.09036851387757522},{"text":"Thank you.","start":1858.12,"end":1859.58,"sentiment":"positive","sentiment_score":0.45281416177749634},{"text":"I I can't recall that.","start":1861.4,"end":1863.26,"sentiment":"neutral","sentiment_score":-0.0746609017252922}],"sentiment":"neutral","sentiment_score":0.047931114167329814,"num_words":42,"start":1843.365,"end":1863.26},{"sentences":[{"text":"Okay.","start":1867.4,"end":1867.7999,"sentiment":"neutral","sentiment_score":0.0863097757101059},{"text":"No worries.","start":1867.7999,"end":1868.46,"sentiment":"neutral","sentiment_score":0.16061022505164146},{"text":"If is it okay if I send you an email since I have your address for your future reference, if in case you want to address, email phone number, full name.","start":1870.295,"end":1887.2999,"sentiment":"neutral","sentiment_score":0.17434922110048995},{"text":"Mm-mm.","start":1888.3999,"end":1888.8999,"sentiment":"neutral","sentiment_score":0.022187702357769012},{"text":"Address.","start":1897.2,"end":1897.7,"sentiment":"neutral","sentiment_score":0.016818571835756302}],"sentiment":"neutral","sentiment_score":0.1625378431700584,"num_words":36,"start":1867.4,"end":1897.7},{"sentences":[{"text":"I'm sick of sin.","start":2117.815,"end":2118.795,"sentiment":"negative","sentiment_score":-0.603074312210083},{"text":"I'm sick of sin.","start":2124.135,"end":2128.6948,"sentiment":"negative","sentiment_score":-0.46165303885936737},{"text":"Damn.","start":2128.6948,"end":2129.1948,"sentiment":"neutral","sentiment_score":-0.29253125190734863},{"text":"Chat.","start":2189.76,"end":2190.26,"sentiment":"neutral","sentiment_score":-0.18608656525611875},{"text":"One.","start":2190.96,"end":2191.46,"sentiment":"neutral","sentiment_score":-0.12196798622608183}],"sentiment":"negative","sentiment_score":-0.4417722916061228,"num_words":11,"start":2117.815,"end":2191.46},{"sentences":[{"text":"Oh.","start":2195.1199,"end":2195.6199,"sentiment":"neutral","sentiment_score":-0.04637480527162552},{"text":"Message.","start":2200.0798,"end":2200.5798,"sentiment":"neutral","sentiment_score":-0.03417795151472092},{"text":"Uh-oh.","start":2204.9749,"end":2205.2148,"sentiment":"neutral","sentiment_score":-0.02498858980834484},{"text":"My number is 614170 71183.","start":2205.2148,"end":2209.9548,"sentiment":"neutral","sentiment_score":-0.014378653652966023},{"text":"71 one 8 3.","start":2215.5,"end":2217.36,"sentiment":"neutral","sentiment_score":-0.014370638178661466}],"sentiment":"neutral","sentiment_score":-0.019576430631180603,"num_words":12,"start":2195.1199,"end":2217.36},{"sentences":[{"text":"Oh, oh.","start":2270.6199,"end":2272.06,"sentiment":"neutral","sentiment_score":-0.015617785975337029},{"text":"Oh, Sabiko.","start":2272.06,"end":2275.2,"sentiment":"neutral","sentiment_score":0.0030656255257781595},{"text":"Can I please have your name, Sabina?","start":2275.5,"end":2277.8398,"sentiment":"neutral","sentiment_score":-0.0013064196599381311},{"text":"What, Sabiko?","start":2278.38,"end":2279.28,"sentiment":"neutral","sentiment_score":-0.004821430775336921},{"text":"What's your name, Sabiko?","start":2280.14,"end":2280.908,"sentiment":"neutral","sentiment_score":-0.008115593227557838}],"sentiment":"neutral","sentiment_score":-0.004491440763505285,"num_words":17,"start":2270.6199,"end":2280.908},{"sentences":[{"text":"What's your name?","start":2280.908,"end":2281.292,"sentiment":"neutral","sentiment_score":-0.011842960181335608},{"text":"Sabiko, what's your name?","start":2281.292,"end":2282.22,"sentiment":"neutral","sentiment_score":-0.011676070047542453},{"text":"Sabina.","start":2282.22,"end":2282.72,"sentiment":"neutral","sentiment_score":-0.005265313200652599},{"text":"Hi, Michael.","start":2287.705,"end":2287.7585,"sentiment":"neutral","sentiment_score":-0.00010963482782244693},{"text":"Hi, Michael.","start":2287.7852,"end":2288.365,"sentiment":"neutral","sentiment_score":-0.0011767907999455929}],"sentiment":"neutral","sentiment_score":-0.007505943765863776,"num_words":12,"start":2280.908,"end":2288.365},{"sentences":[{"text":"Yeah.","start":2290.2651,"end":2290.7651,"sentiment":"neutral","sentiment_score":-0.023326024413108826},{"text":"I I dropped the call earlier.","start":2291.225,"end":2292.8252,"sentiment":"neutral","sentiment_score":-0.10348436236381531},{"text":"I just want to know where where are you calling from?","start":2292.8252,"end":2295.485,"sentiment":"neutral","sentiment_score":-0.08581722527742386},{"text":"Okay.","start":2295.625,"end":2295.865,"sentiment":"neutral","sentiment_score":-0.0053778160363435745},{"text":"Yes.","start":2295.865,"end":2296.105,"sentiment":"neutral","sentiment_score":0.013057228177785872}],"sentiment":"neutral","sentiment_score":-0.07902711322531104,"num_words":20,"start":2290.2651,"end":2296.105},{"sentences":[{"text":"I'm from Airtel, Australia.","start":2296.105,"end":2297.5652,"sentiment":"neutral","sentiment_score":0.02380301058292389},{"text":"Sabina.","start":2298.22,"end":2298.7,"sentiment":"neutral","sentiment_score":0.026945792138576508},{"text":"So what's the circle, I think you signed up in our Facebook, I think, Sabina.","start":2298.7,"end":2304.8801,"sentiment":"neutral","sentiment_score":0.018016338534653186},{"text":"No.","start":2305.26,"end":2305.58,"sentiment":"neutral","sentiment_score":-0.06434038281440735},{"text":"I don't recall that, Sabina.","start":2305.58,"end":2307.44,"sentiment":"neutral","sentiment_score":-0.09502648711204528}],"sentiment":"neutral","sentiment_score":-0.005656534841713996,"num_words":26,"start":2296.105,"end":2307.44},{"sentences":[{"text":"I was like, okay.","start":2307.74,"end":2308.72,"sentiment":"neutral","sentiment_score":-0.03912920691072941},{"text":"Okay.","start":2309.02,"end":2309.4202,"sentiment":"neutral","sentiment_score":0.03093881718814373},{"text":"No worries.","start":2309.4202,"end":2310.1602,"sentiment":"neutral","sentiment_score":0.060273293405771255},{"text":"It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else.","start":2311.205,"end":2321.045,"sentiment":"neutral","sentiment_score":0.07388906990704329},{"text":"Okay.","start":2321.045,"end":2321.445,"sentiment":"neutral","sentiment_score":0.03804527223110199}],"sentiment":"neutral","sentiment_score":0.05588588569193117,"num_words":31,"start":2307.74,"end":2321.445},{"sentences":[{"text":"Okay.","start":2321.445,"end":2321.685,"sentiment":"neutral","sentiment_score":0.030769746750593185},{"text":"Okay.","start":2321.685,"end":2322.185,"sentiment":"neutral","sentiment_score":0.027558470144867897},{"text":"Okay.","start":2322.325,"end":2322.825,"sentiment":"neutral","sentiment_score":0.025638069957494736},{"text":"Okay.","start":2338.02,"end":2338.1,"sentiment":"neutral","sentiment_score":0.016900181770324707},{"text":"Bye.","start":2338.34,"end":2338.5,"sentiment":"neutral","sentiment_score":0.260769784450531}],"sentiment":"neutral","sentiment_score":0.0723272506147623,"num_words":5,"start":2321.445,"end":2338.5},{"sentences":[{"text":"Thank you.","start":2338.5,"end":2339.32,"sentiment":"positive","sentiment_score":0.7544481456279755},{"text":"K.","start":2340.9487,"end":2341.3477,"sentiment":"neutral","sentiment_score":0.1993342638015747},{"text":"Yeah.","start":2341.3477,"end":2341.5088,"sentiment":"positive","sentiment_score":0.35990703105926514},{"text":"Bye bye.","start":2341.5088,"end":2342.169,"sentiment":"neutral","sentiment_score":0.046338614076375975}],"sentiment":"positive","sentiment_score":0.3601358023782571,"num_words":6,"start":2338.5,"end":2342.169}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Paula from Retail Australia. How may I assist you today? You can solve my problems. I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you. So keep your lines open.\n\nChannel 0: Connection offline. Okay. They can sort out. They'll reach out to you, something like that. It's just current simply honest.\n\nNo? Currently on a break. Late late lunch break Katma Simorane, are you free? So I I need to transfer a call tech issue real time denial callback\n\nChannel 1: Okay.\n\nChannel 0: call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh. Oh, meeting accounts department, technical department, Simony in Tapasika sales. Oh, oh. Basic troubleshoot troubleshooting troubleshooting basic troubleshooting\n\nChannel 1: Okay. Have you done the basic troubleshooting? Do you want to try I'll instruct you with the steps. But if the if still no connection\n\nChannel 0: basic\n\nChannel 1: but if still not\n\nChannel 0: troubleshoot.\n\nChannel 1: working, then I'll at all. But if still not working, I'll transfer you\n\nChannel 0: Uh-oh. Call. At least you you did something\n\nChannel 1: Okay. Customer I've done that so many times. I I've done that so many times. I I've done that so many times. Device device.\n\nChannel 0: Like, cell phone cell phone connect laptop? Okay. One device. Uh-oh. Uh-oh.\n\nHelpful\n\nChannel 1: There's no way.\n\nChannel 0: Oh, Sabine, take note concern. Internet, slow speed, on and\n\nChannel 1: Acknowledgement, Sabiko.\n\nChannel 0: off.\n\nChannel 1: My apologies for that for your experience, Sabiko. And no worries. We'll get the issue resolved. Just like, one moment now. Technical support.\n\nChannel 0: Oh, basic troubleshoot complicated ticket support per network. Network issue depend depend network\n\nChannel 1: Uh-uh.\n\nChannel 0: response network. So next action next, Kyla or customer. Depend response network.\n\nChannel 1: Okay. No worries. Okay.\n\nChannel 0: Transfer.\n\nChannel 1: Okay.\n\nChannel 0: Option customer.\n\nChannel 1: Do you insist to wait? Or\n\nChannel 0: Oh,\n\nChannel 1: just a moment?\n\nChannel 0: no. Customer on hold. Engage\n\nChannel 1: Uh-oh.\n\nChannel 0: tech reps call. Rest assured, once they are available, they will reach out to you as soon as possible. Callback or email SMS. Oh, experience willing to hold. Receive Let them feel knowledge note concern\n\nChannel 1: Okay. Okay.\n\nChannel 0: Oh oh, full name phone number I am concerned. CRM. Like,\n\nChannel 1: Okay. Okay. Okay. Okay. So so you issue customer full full name, number,\n\nChannel 0: Yulean Mall. Invoice time suspend Let me check. Connected\n\nChannel 1: Hold on. Do you know what n b a?\n\nChannel 0: NBN\n\nChannel 1: Okay. I think.\n\nChannel 0: three months. Three three months discount free month.\n\nChannel 1: Uh-uh.\n\nChannel 0: At least. Oh, invoice July 1 with the discount. My discount. July 1.\n\nChannel 1: Of July 1 for your plan\n\nChannel 0: Yep.\n\nChannel 1: subscription.\n\nChannel 0: Oh oh, my discount connected June 29 connected\n\nChannel 1: Tom, can I ask about oh, Sabina? Is this one? Yes. Is it already activated? Because I'm planning to call him later this afternoon just to make sure everything is working properly.\n\nThis is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa. This all of these are already activated. You see that in it. Okay. This is for doing you see?\n\nHe's OptiCom. Okay.\n\nChannel 0: Connected, Medosa.\n\nChannel 1: Okay. Yeah. Yeah. You call you call Paula to check if everything is working properly because I already activated him. So you can, you know, follow-up and do some okay.\n\nOkay.\n\nChannel 0: Okay. Please reply to customer in the please reply to customer Sabina. You invoice customer invoice email thread invoice discount\n\nChannel 1: Yeah. I'm just inquiring with the voucher, not the Internet. So I see that. So the guy sent you, like, an email. Did you happen to, you know, just check the information again?\n\nNot yet. No pressure. We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher. So you explain voucher\n\nChannel 0: selected Facebook NBN or NBN customers\n\nChannel 1: Facebook Ad post. Facebook Ad post customer. No. Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address. So I think you are inquiring about our Facebook ad the holiday voucher.\n\nThank you. I I can't recall that. Okay. No worries. If is it okay if I send you an email since I have your address for your future reference, if in case you want to\n\nChannel 0: address Facebook ads.\n\nChannel 1: address,\n\nChannel 0: No.\n\nChannel 1: email phone number, full name. Mm-mm.\n\nChannel 0: So so my customer address?\n\nChannel 1: Address.\n\nChannel 0: NBN. Okay. So my chance NBN addresses enabled service. Voucher most network Oh, case to case case by case basis. Customer.\n\nFor voucher. Oh, Visa website now, then you are eligible to get holiday voucher in the NBN. Yeah.\n\nChannel 1: I'm sick of sin. I'm sick of sin. Damn.\n\nChannel 0: No.\n\nChannel 1: Chat. One. Oh. Message.\n\nChannel 0: My number.\n\nChannel 1: Uh-oh. My number is 614170\n\nChannel 0: Voila.\n\nChannel 1: 71183.\n\nChannel 0: Last four, 7183.\n\nChannel 1: 71\n\nChannel 0: Last\n\nChannel 1: one\n\nChannel 0: 4, you\n\nChannel 1: 8\n\nChannel 0: did?\n\nChannel 1: 3.\n\nChannel 0: So 1183 and last four. Number 811. Hello? Hello, guys. You know, your mom wants your\n\nChannel 1: Oh,\n\nChannel 0: name.\n\nChannel 1: oh. Oh, Sabiko. Can I please have your name, Sabina? What, Sabiko? What's your name, Sabiko?\n\nWhat's your name? Sabiko, what's your name? Sabina. Hi, Michael. Hi, Michael.\n\nYeah. I I dropped the call earlier. I just want to know where where are you calling from? Okay. Yes.\n\nI'm from Airtel, Australia. Sabina. So what's the circle, I think you signed up in our Facebook, I think, Sabina. No. I don't recall that, Sabina.\n\nI was like, okay. Okay. No worries. It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else. Okay.\n\nOkay. Okay. Okay. Okay. Bye.\n\nThank you. K. Yeah. Bye bye.","paragraphs":[{"sentences":[{"text":"This is Paula from Retail Australia.","start":0.08,"end":2.02,"sentiment":"neutral","sentiment_score":0.22699755430221558},{"text":"How may I assist you today?","start":2.08,"end":3.46,"sentiment":"neutral","sentiment_score":0.2978811015685399},{"text":"You can solve my problems.","start":58.58,"end":60.600002,"sentiment":"neutral","sentiment_score":0.22971155047416686},{"text":"I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you.","start":65.62,"end":104.445,"sentiment":"neutral","sentiment_score":0.2269212296948983},{"text":"So keep your lines open.","start":104.445,"end":105.985,"sentiment":"neutral","sentiment_score":0.19529440104961396}],"sentiment":"neutral","sentiment_score":0.23279695135230818,"channel":1,"num_words":48,"start":0.08,"end":105.985},{"sentences":[{"text":"Connection offline.","start":112.805,"end":115.03,"sentiment":"neutral","sentiment_score":-0.018185647204518318},{"text":"Okay.","start":121.25,"end":121.75,"sentiment":"neutral","sentiment_score":0.10031065344810486},{"text":"They can sort out.","start":158.585,"end":159.945,"sentiment":"neutral","sentiment_score":0.12494805455207825},{"text":"They'll reach out to you, something like that.","start":159.945,"end":162.205,"sentiment":"neutral","sentiment_score":0.1575894197449088},{"text":"It's just current simply honest.","start":167.30501,"end":169.085,"sentiment":"neutral","sentiment_score":0.045751553028821945}],"sentiment":"neutral","sentiment_score":0.10266023501753807,"channel":0,"num_words":20,"start":112.805,"end":169.085},{"sentences":[{"text":"No?","start":169.785,"end":169.865,"sentiment":"neutral","sentiment_score":-0.08581294119358063},{"text":"Currently on a break.","start":169.865,"end":171.16501,"sentiment":"neutral","sentiment_score":-0.05874862056225538},{"text":"Late late lunch break Katma Simorane, are you free?","start":171.27,"end":255.20999,"sentiment":"neutral","sentiment_score":0.01035293833249145},{"text":"So I I need to transfer a call tech issue real time denial callback","start":255.26999,"end":261.85,"sentiment":"neutral","sentiment_score":-0.07725179275231701}],"sentiment":"neutral","sentiment_score":-0.04675557417795062,"channel":0,"num_words":28,"start":169.785,"end":261.85},{"sentences":[{"text":"Okay.","start":262.285,"end":262.785,"sentiment":"neutral","sentiment_score":-0.01643393561244011}],"sentiment":"neutral","sentiment_score":-0.01643393561244011,"channel":1,"num_words":1,"start":262.285,"end":262.785},{"sentences":[{"text":"call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh.","start":263.27,"end":373.335,"sentiment":"neutral","sentiment_score":-0.008816440279285112},{"text":"Oh, meeting accounts department, technical department, Simony in Tapasika sales.","start":408.935,"end":416.25998,"sentiment":"neutral","sentiment_score":0.012689316086471081},{"text":"Oh, oh.","start":424.72,"end":425.3,"sentiment":"neutral","sentiment_score":0.010583080817013979},{"text":"Basic troubleshoot troubleshooting troubleshooting basic troubleshooting","start":426.72,"end":586.64,"sentiment":"neutral","sentiment_score":-0.0004863689343134565}],"sentiment":"neutral","sentiment_score":-0.00037652267039650015,"channel":0,"num_words":36,"start":263.27,"end":586.64},{"sentences":[{"text":"Okay.","start":597.7,"end":598.18,"sentiment":"neutral","sentiment_score":0.011559504084289074},{"text":"Have you done the basic troubleshooting?","start":598.18,"end":601.665,"sentiment":"neutral","sentiment_score":0.007515898905694485},{"text":"Do you want to try I'll instruct you with the steps.","start":602.045,"end":606.305,"sentiment":"neutral","sentiment_score":0.004474669186906381},{"text":"But if the if still no connection","start":606.44495,"end":609.185,"sentiment":"neutral","sentiment_score":-0.07636669384581703}],"sentiment":"neutral","sentiment_score":-0.01714762393385172,"channel":1,"num_words":25,"start":597.7,"end":609.185},{"sentences":[{"text":"basic","start":612.43005,"end":612.93005,"sentiment":"neutral","sentiment_score":-0.09295494854450226}],"sentiment":"neutral","sentiment_score":-0.09295494854450226,"channel":0,"num_words":1,"start":612.43005,"end":612.93005},{"sentences":[{"text":"but if still not","start":612.685,"end":613.88495,"sentiment":"neutral","sentiment_score":-0.10632616840302944}],"sentiment":"neutral","sentiment_score":-0.10632616840302944,"channel":1,"num_words":4,"start":612.685,"end":613.88495},{"sentences":[{"text":"troubleshoot.","start":613.71,"end":614.21,"sentiment":"neutral","sentiment_score":-0.08365796506404877}],"sentiment":"neutral","sentiment_score":-0.08365796506404877,"channel":0,"num_words":1,"start":613.71,"end":614.21},{"sentences":[{"text":"working, then I'll at all.","start":613.88495,"end":618.11,"sentiment":"neutral","sentiment_score":-0.10329372584819793},{"text":"But if still not working, I'll transfer you","start":618.97,"end":623.70996,"sentiment":"neutral","sentiment_score":-0.13514186535030603}],"sentiment":"neutral","sentiment_score":-0.1228925809264183,"channel":1,"num_words":13,"start":613.88495,"end":623.70996},{"sentences":[{"text":"Uh-oh.","start":644.54004,"end":645.04004,"sentiment":"neutral","sentiment_score":-0.096544049680233},{"text":"Call.","start":649.58,"end":649.82,"sentiment":"neutral","sentiment_score":-0.06865949183702469},{"text":"At least you you did something","start":649.82,"end":651.60004,"sentiment":"neutral","sentiment_score":-0.058527221282323204}],"sentiment":"neutral","sentiment_score":-0.06454585865139961,"channel":0,"num_words":8,"start":644.54004,"end":651.60004},{"sentences":[{"text":"Okay.","start":661.315,"end":661.815,"sentiment":"neutral","sentiment_score":-0.03272262215614319},{"text":"Customer I've done that so many times.","start":662.03503,"end":665.715,"sentiment":"neutral","sentiment_score":-0.09920683290277209},{"text":"I I've done that so many times.","start":665.715,"end":672.575,"sentiment":"neutral","sentiment_score":-0.11839263247592109},{"text":"I I've done that so many times.","start":672.575,"end":673.41504,"sentiment":"neutral","sentiment_score":-0.09115490051252502},{"text":"Device device.","start":696.935,"end":697.83496,"sentiment":"neutral","sentiment_score":-0.03168434463441372}],"sentiment":"neutral","sentiment_score":-0.09405716136097908,"channel":1,"num_words":24,"start":661.315,"end":697.83496},{"sentences":[{"text":"Like, cell phone cell phone connect laptop?","start":699.77,"end":704.75,"sentiment":"neutral","sentiment_score":-0.029761987339173044},{"text":"Okay.","start":706.97003,"end":707.47003,"sentiment":"neutral","sentiment_score":-0.02007193863391876},{"text":"One device.","start":715.425,"end":716.165,"sentiment":"neutral","sentiment_score":-0.036256738007068634},{"text":"Uh-oh.","start":720.67,"end":721.17,"sentiment":"neutral","sentiment_score":-0.0811244547367096},{"text":"Uh-oh.","start":732.99,"end":733.24,"sentiment":"neutral","sentiment_score":-0.0897279605269432}],"sentiment":"neutral","sentiment_score":-0.03931431177382668,"channel":0,"num_words":12,"start":699.77,"end":733.24},{"sentences":[{"text":"Helpful","start":733.24,"end":733.74,"sentiment":"neutral","sentiment_score":-0.11352231353521348}],"sentiment":"neutral","sentiment_score":-0.11352231353521348,"channel":0,"num_words":1,"start":733.24,"end":733.74},{"sentences":[{"text":"There's no way.","start":747.675,"end":750.015,"sentiment":"neutral","sentiment_score":-0.20577107866605124}],"sentiment":"neutral","sentiment_score":-0.20577107866605124,"channel":1,"num_words":3,"start":747.675,"end":750.015},{"sentences":[{"text":"Oh, Sabine, take note concern.","start":767.845,"end":770.58496,"sentiment":"neutral","sentiment_score":-0.031791556626558304},{"text":"Internet, slow speed, on and","start":771.20496,"end":778.79,"sentiment":"neutral","sentiment_score":-0.03595337234437466}],"sentiment":"neutral","sentiment_score":-0.03387246448546648,"channel":0,"num_words":10,"start":767.845,"end":778.79},{"sentences":[{"text":"Acknowledgement, Sabiko.","start":780.075,"end":781.695,"sentiment":"neutral","sentiment_score":-0.022729144897311926}],"sentiment":"neutral","sentiment_score":-0.022729144897311926,"channel":1,"num_words":2,"start":780.075,"end":781.695},{"sentences":[{"text":"off.","start":781.97,"end":782.47,"sentiment":"neutral","sentiment_score":-0.10148846358060835}],"sentiment":"neutral","sentiment_score":-0.10148846358060835,"channel":0,"num_words":1,"start":781.97,"end":782.47},{"sentences":[{"text":"My apologies for that for your experience, Sabiko.","start":782.075,"end":785.455,"sentiment":"neutral","sentiment_score":-0.3097137436270714},{"text":"And no worries.","start":786.075,"end":786.895,"sentiment":"neutral","sentiment_score":-0.03653038044770559},{"text":"We'll get the issue resolved.","start":787.275,"end":788.735,"sentiment":"neutral","sentiment_score":-0.00795612521469593},{"text":"Just like, one moment now.","start":789.69,"end":790.99005,"sentiment":"neutral","sentiment_score":-0.0071588605642318726},{"text":"Technical support.","start":795.69,"end":796.59,"sentiment":"neutral","sentiment_score":-0.029283758252859116}],"sentiment":"neutral","sentiment_score":-0.11832363198956718,"channel":1,"num_words":23,"start":782.075,"end":796.59},{"sentences":[{"text":"Oh, basic troubleshoot complicated ticket support per network.","start":798.885,"end":809.89,"sentiment":"neutral","sentiment_score":-0.04263124172575772},{"text":"Network issue depend depend network","start":810.99,"end":815.97,"sentiment":"neutral","sentiment_score":-0.042304739356040955}],"sentiment":"neutral","sentiment_score":-0.04250566389125127,"channel":0,"num_words":13,"start":798.885,"end":815.97},{"sentences":[{"text":"Uh-uh.","start":830.745,"end":831.245,"sentiment":"neutral","sentiment_score":-0.04311353713274002}],"sentiment":"neutral","sentiment_score":-0.04311353713274002,"channel":1,"num_words":1,"start":830.745,"end":831.245},{"sentences":[{"text":"response network.","start":844.03503,"end":844.935,"sentiment":"neutral","sentiment_score":-0.04651225171983242},{"text":"So next action next, Kyla or customer.","start":845.155,"end":851.495,"sentiment":"neutral","sentiment_score":-0.01605635535504137},{"text":"Depend response network.","start":851.715,"end":853.735,"sentiment":"neutral","sentiment_score":-0.009877306719621023}],"sentiment":"neutral","sentiment_score":-0.019587575923651457,"channel":0,"num_words":12,"start":844.03503,"end":853.735},{"sentences":[{"text":"Okay.","start":898.76996,"end":899.08997,"sentiment":"neutral","sentiment_score":0.022545745596289635},{"text":"No worries.","start":899.08997,"end":899.75,"sentiment":"neutral","sentiment_score":0.026548122987151146},{"text":"Okay.","start":913.385,"end":913.885,"sentiment":"neutral","sentiment_score":0.018291344866156575}],"sentiment":"neutral","sentiment_score":0.023483334109187126,"channel":1,"num_words":4,"start":898.76996,"end":913.885},{"sentences":[{"text":"Transfer.","start":920.76,"end":921.26,"sentiment":"neutral","sentiment_score":0.013582518324255943}],"sentiment":"neutral","sentiment_score":0.013582518324255943,"channel":0,"num_words":1,"start":920.76,"end":921.26},{"sentences":[{"text":"Okay.","start":926.75,"end":927.25,"sentiment":"neutral","sentiment_score":0.019323471933603287}],"sentiment":"neutral","sentiment_score":0.019323471933603287,"channel":1,"num_words":1,"start":926.75,"end":927.25},{"sentences":[{"text":"Option customer.","start":947.94,"end":952.12,"sentiment":"neutral","sentiment_score":-0.0006009098142385483}],"sentiment":"neutral","sentiment_score":-0.0006009098142385483,"channel":0,"num_words":2,"start":947.94,"end":952.12},{"sentences":[{"text":"Do you insist to wait?","start":969.325,"end":971.825,"sentiment":"neutral","sentiment_score":-0.07162782773375512},{"text":"Or","start":972.445,"end":972.945,"sentiment":"neutral","sentiment_score":-0.025763727724552155}],"sentiment":"neutral","sentiment_score":-0.06398381106555462,"channel":1,"num_words":6,"start":969.325,"end":972.945},{"sentences":[{"text":"Oh,","start":972.83,"end":973.33,"sentiment":"neutral","sentiment_score":-0.03741810470819473}],"sentiment":"neutral","sentiment_score":-0.03741810470819473,"channel":0,"num_words":1,"start":972.83,"end":973.33},{"sentences":[{"text":"just a moment?","start":974.445,"end":975.42505,"sentiment":"neutral","sentiment_score":-0.0480658176044623}],"sentiment":"neutral","sentiment_score":-0.0480658176044623,"channel":1,"num_words":3,"start":974.445,"end":975.42505},{"sentences":[{"text":"no.","start":976.43,"end":976.93,"sentiment":"neutral","sentiment_score":-0.2527608573436737},{"text":"Customer on hold.","start":977.31,"end":978.53,"sentiment":"neutral","sentiment_score":-0.22089197734991708},{"text":"Engage","start":979.31,"end":979.81,"sentiment":"neutral","sentiment_score":-0.12374824285507202}],"sentiment":"neutral","sentiment_score":-0.2078370064496994,"channel":0,"num_words":5,"start":976.43,"end":979.81},{"sentences":[{"text":"Uh-oh.","start":979.645,"end":980.145,"sentiment":"neutral","sentiment_score":-0.011063962243497372}],"sentiment":"neutral","sentiment_score":-0.011063962243497372,"channel":1,"num_words":1,"start":979.645,"end":980.145},{"sentences":[{"text":"tech reps call.","start":980.19,"end":981.79,"sentiment":"neutral","sentiment_score":-0.011639981220165888},{"text":"Rest assured, once they are available, they will reach out to you as soon as possible.","start":981.79,"end":986.45,"sentiment":"neutral","sentiment_score":0.17159086582250893},{"text":"Callback or email SMS.","start":990.375,"end":991.83496,"sentiment":"neutral","sentiment_score":-0.013787851203233004},{"text":"Oh, experience willing to hold.","start":1014.50494,"end":1018.285,"sentiment":"neutral","sentiment_score":-0.010026242211461067},{"text":"Receive Let them feel knowledge note concern","start":1023.625,"end":1028.695,"sentiment":"neutral","sentiment_score":-0.030022166669368744}],"sentiment":"neutral","sentiment_score":0.06843131791268076,"channel":0,"num_words":35,"start":980.19,"end":1028.695},{"sentences":[{"text":"Okay.","start":1040.22,"end":1040.7,"sentiment":"neutral","sentiment_score":0.006553212180733681},{"text":"Okay.","start":1040.7,"end":1041.2,"sentiment":"neutral","sentiment_score":0.009392308071255684}],"sentiment":"neutral","sentiment_score":0.007972760125994682,"channel":1,"num_words":2,"start":1040.22,"end":1041.2},{"sentences":[{"text":"Oh oh, full name phone number I am concerned.","start":1062.5199,"end":1066.1399,"sentiment":"neutral","sentiment_score":-0.021290831474794283},{"text":"CRM.","start":1068.7599,"end":1069.2599,"sentiment":"neutral","sentiment_score":-0.004682948812842369},{"text":"Like,","start":1069.6399,"end":1070.1399,"sentiment":"neutral","sentiment_score":-0.010878016240894794}],"sentiment":"neutral","sentiment_score":-0.018834404393353245,"channel":0,"num_words":11,"start":1062.5199,"end":1070.1399},{"sentences":[{"text":"Okay.","start":1071.15,"end":1071.63,"sentiment":"neutral","sentiment_score":0.010417141020298004},{"text":"Okay.","start":1071.63,"end":1072.13,"sentiment":"neutral","sentiment_score":0.02215848863124847},{"text":"Okay.","start":1073.23,"end":1073.63,"sentiment":"neutral","sentiment_score":0.030739203095436096},{"text":"Okay.","start":1073.63,"end":1074.13,"sentiment":"neutral","sentiment_score":0.03209879249334335},{"text":"So so you issue customer full full name, number,","start":1075.23,"end":1079.73,"sentiment":"neutral","sentiment_score":0.03029084164235327}],"sentiment":"neutral","sentiment_score":0.028310092309346564,"channel":1,"num_words":13,"start":1071.15,"end":1079.73},{"sentences":[{"text":"Yulean Mall.","start":1219.1,"end":1220.16,"sentiment":"neutral","sentiment_score":0.039106713607907295},{"text":"Invoice time suspend Let me check.","start":1321.7001,"end":1346.6649,"sentiment":"neutral","sentiment_score":-0.007705830658475558},{"text":"Connected","start":1347.96,"end":1348.46,"sentiment":"neutral","sentiment_score":-0.003196734469383955}],"sentiment":"neutral","sentiment_score":0.003197967643953032,"channel":0,"num_words":9,"start":1219.1,"end":1348.46},{"sentences":[{"text":"Hold on.","start":1352.36,"end":1352.84,"sentiment":"neutral","sentiment_score":-0.007964449469000101},{"text":"Do you know what n b a?","start":1352.84,"end":1354.38,"sentiment":"neutral","sentiment_score":-0.019274028151163032}],"sentiment":"neutral","sentiment_score":-0.016760788444015715,"channel":1,"num_words":9,"start":1352.36,"end":1354.38},{"sentences":[{"text":"NBN","start":1361.195,"end":1361.695,"sentiment":"neutral","sentiment_score":0.0005542300641536713}],"sentiment":"neutral","sentiment_score":0.0005542300641536713,"channel":0,"num_words":1,"start":1361.195,"end":1361.695},{"sentences":[{"text":"Okay.","start":1361.48,"end":1361.72,"sentiment":"neutral","sentiment_score":0.01671024039387703},{"text":"I think.","start":1361.72,"end":1362.2999,"sentiment":"neutral","sentiment_score":0.008587987627834082}],"sentiment":"neutral","sentiment_score":0.011295405216515064,"channel":1,"num_words":3,"start":1361.48,"end":1362.2999},{"sentences":[{"text":"three months.","start":1363.835,"end":1364.575,"sentiment":"neutral","sentiment_score":0.024075004272162914},{"text":"Three three months discount free month.","start":1364.715,"end":1369.0549,"sentiment":"neutral","sentiment_score":0.06886668006579082}],"sentiment":"neutral","sentiment_score":0.05766876111738384,"channel":0,"num_words":8,"start":1363.835,"end":1369.0549},{"sentences":[{"text":"Uh-uh.","start":1397.975,"end":1398.475,"sentiment":"neutral","sentiment_score":0.025608830153942108}],"sentiment":"neutral","sentiment_score":0.025608830153942108,"channel":1,"num_words":1,"start":1397.975,"end":1398.475},{"sentences":[{"text":"At least.","start":1402.42,"end":1402.7001,"sentiment":"neutral","sentiment_score":0.03601846657693386},{"text":"Oh, invoice July 1 with the discount.","start":1402.7001,"end":1406.52,"sentiment":"neutral","sentiment_score":0.05808117985725403},{"text":"My discount.","start":1406.9,"end":1407.64,"sentiment":"neutral","sentiment_score":0.0569278746843338},{"text":"July 1.","start":1415.9349,"end":1416.835,"sentiment":"neutral","sentiment_score":0.04131574369966984}],"sentiment":"neutral","sentiment_score":0.05193018684020409,"channel":0,"num_words":13,"start":1402.42,"end":1416.835},{"sentences":[{"text":"Of July 1 for your plan","start":1417.495,"end":1421.0951,"sentiment":"neutral","sentiment_score":0.05321943170080582}],"sentiment":"neutral","sentiment_score":0.05321943170080582,"channel":1,"num_words":6,"start":1417.495,"end":1421.0951},{"sentences":[{"text":"Yep.","start":1420.735,"end":1421.235,"sentiment":"neutral","sentiment_score":0.08396965265274048}],"sentiment":"neutral","sentiment_score":0.08396965265274048,"channel":0,"num_words":1,"start":1420.735,"end":1421.235},{"sentences":[{"text":"subscription.","start":1421.0951,"end":1421.5951,"sentiment":"neutral","sentiment_score":0.06569240242242813}],"sentiment":"neutral","sentiment_score":0.06569240242242813,"channel":1,"num_words":1,"start":1421.0951,"end":1421.5951},{"sentences":[{"text":"Oh oh, my discount connected June 29 connected","start":1422.895,"end":1431.7699,"sentiment":"neutral","sentiment_score":0.06357345217838883}],"sentiment":"neutral","sentiment_score":0.06357345217838883,"channel":0,"num_words":8,"start":1422.895,"end":1431.7699},{"sentences":[{"text":"Tom, can I ask about oh, Sabina?","start":1452.605,"end":1458.545,"sentiment":"neutral","sentiment_score":0.029389640582459315},{"text":"Is this one?","start":1458.765,"end":1459.585,"sentiment":"neutral","sentiment_score":0.028788935393095016},{"text":"Yes.","start":1460.125,"end":1460.625,"sentiment":"neutral","sentiment_score":0.03858242556452751},{"text":"Is it already activated?","start":1461.085,"end":1462.98,"sentiment":"neutral","sentiment_score":0.05050365440547466},{"text":"Because I'm planning to call him later this afternoon just to make sure everything is working properly.","start":1463.0399,"end":1469.22,"sentiment":"neutral","sentiment_score":-0.012784981990561765}],"sentiment":"neutral","sentiment_score":0.009854582487605512,"channel":1,"num_words":32,"start":1452.605,"end":1469.22},{"sentences":[{"text":"This is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa.","start":1479.655,"end":1488.3151,"sentiment":"neutral","sentiment_score":0.028943152539432047},{"text":"This all of these are already activated.","start":1488.535,"end":1491.32,"sentiment":"neutral","sentiment_score":0.026463187166622708},{"text":"You see that in it.","start":1491.78,"end":1492.92,"sentiment":"neutral","sentiment_score":0.010206233710050583},{"text":"Okay.","start":1495.78,"end":1496.1,"sentiment":"neutral","sentiment_score":0.025044988840818405},{"text":"This is for doing you see?","start":1496.1,"end":1498.68,"sentiment":"neutral","sentiment_score":0.016587616875767708}],"sentiment":"neutral","sentiment_score":0.024095056912837885,"channel":1,"num_words":39,"start":1479.655,"end":1498.68},{"sentences":[{"text":"He's OptiCom.","start":1499.46,"end":1500.4401,"sentiment":"neutral","sentiment_score":0.019104809965938326},{"text":"Okay.","start":1502.5,"end":1503.0,"sentiment":"neutral","sentiment_score":0.031628720462322235}],"sentiment":"neutral","sentiment_score":0.0232794467980663,"channel":1,"num_words":3,"start":1499.46,"end":1503.0},{"sentences":[{"text":"Connected, Medosa.","start":1503.925,"end":1505.0651,"sentiment":"neutral","sentiment_score":0.03433929942548275}],"sentiment":"neutral","sentiment_score":0.03433929942548275,"channel":0,"num_words":2,"start":1503.925,"end":1505.0651},{"sentences":[{"text":"Okay.","start":1506.195,"end":1506.695,"sentiment":"neutral","sentiment_score":0.04425987973809242},{"text":"Yeah.","start":1507.395,"end":1507.875,"sentiment":"neutral","sentiment_score":0.054525576531887054},{"text":"Yeah.","start":1507.875,"end":1508.115,"sentiment":"neutral","sentiment_score":0.06590960174798965},{"text":"You call you call Paula to check if everything is working properly because I already activated him.","start":1508.115,"end":1516.115,"sentiment":"neutral","sentiment_score":0.06814967731342596},{"text":"So you can, you know, follow-up and do some okay.","start":1516.115,"end":1522.91,"sentiment":"neutral","sentiment_score":0.07882692739367485}],"sentiment":"neutral","sentiment_score":0.07038362820943196,"channel":1,"num_words":30,"start":1506.195,"end":1522.91},{"sentences":[{"text":"Okay.","start":1522.91,"end":1523.41,"sentiment":"neutral","sentiment_score":0.035639964044094086}],"sentiment":"neutral","sentiment_score":0.035639964044094086,"channel":1,"num_words":1,"start":1522.91,"end":1523.41},{"sentences":[{"text":"Okay.","start":1535.645,"end":1536.045,"sentiment":"neutral","sentiment_score":0.0297646913677454},{"text":"Please reply to customer in the please reply to customer Sabina.","start":1536.045,"end":1541.025,"sentiment":"neutral","sentiment_score":0.03225353935902769},{"text":"You invoice customer invoice email thread invoice discount","start":1543.12,"end":1552.82,"sentiment":"neutral","sentiment_score":0.00045223813503980637}],"sentiment":"neutral","sentiment_score":0.019408576469868422,"channel":0,"num_words":20,"start":1535.645,"end":1552.82},{"sentences":[{"text":"Yeah.","start":1649.265,"end":1649.505,"sentiment":"neutral","sentiment_score":-0.007301779463887215},{"text":"I'm just inquiring with the voucher, not the Internet.","start":1649.505,"end":1658.9299,"sentiment":"neutral","sentiment_score":-0.057164468699031405},{"text":"So I see that.","start":1659.5499,"end":1661.73,"sentiment":"neutral","sentiment_score":-0.03500500833615661},{"text":"So the guy sent you, like, an email.","start":1661.87,"end":1663.89,"sentiment":"neutral","sentiment_score":-0.015169404912739992},{"text":"Did you happen to, you know, just check the information again?","start":1664.75,"end":1669.33,"sentiment":"neutral","sentiment_score":-0.03731695020740682}],"sentiment":"neutral","sentiment_score":-0.036171021899490646,"channel":1,"num_words":33,"start":1649.265,"end":1669.33},{"sentences":[{"text":"Not yet.","start":1670.11,"end":1670.9299,"sentiment":"neutral","sentiment_score":-0.1736283302307129},{"text":"No pressure.","start":1672.19,"end":1672.9299,"sentiment":"neutral","sentiment_score":-0.14825712889432907},{"text":"We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher.","start":1715.73,"end":1728.63,"sentiment":"neutral","sentiment_score":-0.06358339503407479},{"text":"So you explain voucher","start":1729.395,"end":1733.495,"sentiment":"neutral","sentiment_score":0.02802510280162096}],"sentiment":"neutral","sentiment_score":-0.06428046614834756,"channel":1,"num_words":33,"start":1670.11,"end":1733.495},{"sentences":[{"text":"selected Facebook NBN or NBN customers","start":1753.14,"end":1787.365,"sentiment":"neutral","sentiment_score":0.021000202434758346}],"sentiment":"neutral","sentiment_score":0.021000202434758346,"channel":0,"num_words":6,"start":1753.14,"end":1787.365},{"sentences":[{"text":"Facebook Ad post.","start":1817.5449,"end":1818.985,"sentiment":"neutral","sentiment_score":0.015208244323730469},{"text":"Facebook Ad post customer.","start":1818.985,"end":1822.5249,"sentiment":"neutral","sentiment_score":0.010709869558922946},{"text":"No.","start":1843.365,"end":1843.605,"sentiment":"neutral","sentiment_score":-0.04622061178088188},{"text":"Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address.","start":1843.605,"end":1853.305,"sentiment":"neutral","sentiment_score":0.016772043403415454},{"text":"So I think you are inquiring about our Facebook ad the holiday voucher.","start":1853.765,"end":1858.12,"sentiment":"neutral","sentiment_score":0.09036851387757522}],"sentiment":"neutral","sentiment_score":0.03736302836443342,"channel":1,"num_words":42,"start":1817.5449,"end":1858.12},{"sentences":[{"text":"Thank you.","start":1858.12,"end":1859.58,"sentiment":"positive","sentiment_score":0.45281416177749634},{"text":"I I can't recall that.","start":1861.4,"end":1863.26,"sentiment":"neutral","sentiment_score":-0.0746609017252922},{"text":"Okay.","start":1867.4,"end":1867.7999,"sentiment":"neutral","sentiment_score":0.0863097757101059},{"text":"No worries.","start":1867.7999,"end":1868.46,"sentiment":"neutral","sentiment_score":0.16061022505164146},{"text":"If is it okay if I send you an email since I have your address for your future reference, if in case you want to","start":1870.295,"end":1876.875,"sentiment":"neutral","sentiment_score":0.21723840355873109}],"sentiment":"neutral","sentiment_score":0.18202326084886278,"channel":1,"num_words":35,"start":1858.12,"end":1876.875},{"sentences":[{"text":"address Facebook ads.","start":1879.14,"end":1882.2,"sentiment":"neutral","sentiment_score":0.0872868224978447}],"sentiment":"neutral","sentiment_score":0.0872868224978447,"channel":0,"num_words":3,"start":1879.14,"end":1882.2},{"sentences":[{"text":"address,","start":1883.5199,"end":1884.0199,"sentiment":"neutral","sentiment_score":0.014251329004764555}],"sentiment":"neutral","sentiment_score":0.014251329004764555,"channel":1,"num_words":1,"start":1883.5199,"end":1884.0199},{"sentences":[{"text":"No.","start":1883.62,"end":1884.12,"sentiment":"neutral","sentiment_score":0.008923601359128952}],"sentiment":"neutral","sentiment_score":0.008923601359128952,"channel":0,"num_words":1,"start":1883.62,"end":1884.12},{"sentences":[{"text":"email phone number, full name.","start":1884.32,"end":1887.2999,"sentiment":"neutral","sentiment_score":-0.008077112771570683},{"text":"Mm-mm.","start":1888.3999,"end":1888.8999,"sentiment":"neutral","sentiment_score":0.022187702357769012}],"sentiment":"neutral","sentiment_score":-0.0030329769166807332,"channel":1,"num_words":6,"start":1884.32,"end":1888.8999},{"sentences":[{"text":"So so my customer address?","start":1889.5399,"end":1892.9199,"sentiment":"neutral","sentiment_score":0.008207071013748646}],"sentiment":"neutral","sentiment_score":0.008207071013748646,"channel":0,"num_words":5,"start":1889.5399,"end":1892.9199},{"sentences":[{"text":"Address.","start":1897.2,"end":1897.7,"sentiment":"neutral","sentiment_score":0.016818571835756302}],"sentiment":"neutral","sentiment_score":0.016818571835756302,"channel":1,"num_words":1,"start":1897.2,"end":1897.7},{"sentences":[{"text":"NBN.","start":1903.055,"end":1903.555,"sentiment":"neutral","sentiment_score":0.028282076120376587},{"text":"Okay.","start":1905.6951,"end":1906.1951,"sentiment":"neutral","sentiment_score":0.04900939762592316},{"text":"So my chance NBN addresses enabled service.","start":1906.255,"end":1912.73,"sentiment":"neutral","sentiment_score":0.06670269476515907},{"text":"Voucher most network Oh, case to case case by case basis.","start":1915.51,"end":1964.0951,"sentiment":"neutral","sentiment_score":0.05680152706124566},{"text":"Customer.","start":1966.15,"end":1966.65,"sentiment":"neutral","sentiment_score":0.06283372640609741}],"sentiment":"neutral","sentiment_score":0.0586600410086768,"channel":0,"num_words":21,"start":1903.055,"end":1966.65},{"sentences":[{"text":"For voucher.","start":2006.2849,"end":2007.025,"sentiment":"neutral","sentiment_score":0.09374622441828251},{"text":"Oh, Visa website now, then you are eligible to get holiday voucher in the NBN.","start":2034.5449,"end":2041.455,"sentiment":"neutral","sentiment_score":0.15161450703938803},{"text":"Yeah.","start":2076.3801,"end":2076.8801,"sentiment":"neutral","sentiment_score":-0.1767035275697708}],"sentiment":"neutral","sentiment_score":0.12694480704764524,"channel":0,"num_words":18,"start":2006.2849,"end":2076.8801},{"sentences":[{"text":"I'm sick of sin.","start":2117.815,"end":2118.795,"sentiment":"negative","sentiment_score":-0.603074312210083},{"text":"I'm sick of sin.","start":2124.135,"end":2128.6948,"sentiment":"negative","sentiment_score":-0.46165303885936737},{"text":"Damn.","start":2128.6948,"end":2129.1948,"sentiment":"neutral","sentiment_score":-0.29253125190734863}],"sentiment":"negative","sentiment_score":-0.5057156284650167,"channel":1,"num_words":9,"start":2117.815,"end":2129.1948},{"sentences":[{"text":"No.","start":2142.435,"end":2142.935,"sentiment":"neutral","sentiment_score":-0.24336132407188416}],"sentiment":"neutral","sentiment_score":-0.24336132407188416,"channel":0,"num_words":1,"start":2142.435,"end":2142.935},{"sentences":[{"text":"Chat.","start":2189.76,"end":2190.26,"sentiment":"neutral","sentiment_score":-0.18608656525611875},{"text":"One.","start":2190.96,"end":2191.46,"sentiment":"neutral","sentiment_score":-0.12196798622608183},{"text":"Oh.","start":2195.1199,"end":2195.6199,"sentiment":"neutral","sentiment_score":-0.04637480527162552},{"text":"Message.","start":2200.0798,"end":2200.5798,"sentiment":"neutral","sentiment_score":-0.03417795151472092}],"sentiment":"neutral","sentiment_score":-0.09715182706713675,"channel":1,"num_words":4,"start":2189.76,"end":2200.5798},{"sentences":[{"text":"My number.","start":2201.51,"end":2202.25,"sentiment":"neutral","sentiment_score":-0.032235574908554554}],"sentiment":"neutral","sentiment_score":-0.032235574908554554,"channel":0,"num_words":2,"start":2201.51,"end":2202.25},{"sentences":[{"text":"Uh-oh.","start":2204.9749,"end":2205.2148,"sentiment":"neutral","sentiment_score":-0.02498858980834484},{"text":"My number is 614170","start":2205.2148,"end":2208.175,"sentiment":"neutral","sentiment_score":-0.015721623552963138}],"sentiment":"neutral","sentiment_score":-0.01757501680403948,"channel":1,"num_words":5,"start":2204.9749,"end":2208.175},{"sentences":[{"text":"Voila.","start":2208.075,"end":2208.575,"sentiment":"neutral","sentiment_score":-0.012642411515116692}],"sentiment":"neutral","sentiment_score":-0.012642411515116692,"channel":0,"num_words":1,"start":2208.075,"end":2208.575},{"sentences":[{"text":"71183.","start":2208.175,"end":2209.9548,"sentiment":"neutral","sentiment_score":-0.009006774052977562}],"sentiment":"neutral","sentiment_score":-0.009006774052977562,"channel":1,"num_words":1,"start":2208.175,"end":2209.9548},{"sentences":[{"text":"Last four, 7183.","start":2212.315,"end":2214.57,"sentiment":"neutral","sentiment_score":-0.013506355695426464}],"sentiment":"neutral","sentiment_score":-0.013506355695426464,"channel":0,"num_words":3,"start":2212.315,"end":2214.57},{"sentences":[{"text":"71","start":2215.5,"end":2216.3,"sentiment":"neutral","sentiment_score":-0.010948064737021925}],"sentiment":"neutral","sentiment_score":-0.010948064737021925,"channel":1,"num_words":1,"start":2215.5,"end":2216.3},{"sentences":[{"text":"Last","start":2216.01,"end":2216.33,"sentiment":"neutral","sentiment_score":-0.016199756413698196}],"sentiment":"neutral","sentiment_score":-0.016199756413698196,"channel":0,"num_words":1,"start":2216.01,"end":2216.33},{"sentences":[{"text":"one","start":2216.3,"end":2216.54,"sentiment":"neutral","sentiment_score":-0.01773846708238125}],"sentiment":"neutral","sentiment_score":-0.01773846708238125,"channel":1,"num_words":1,"start":2216.3,"end":2216.54},{"sentences":[{"text":"4, you","start":2216.33,"end":2216.73,"sentiment":"neutral","sentiment_score":-0.017611511051654816}],"sentiment":"neutral","sentiment_score":-0.017611511051654816,"channel":0,"num_words":2,"start":2216.33,"end":2216.73},{"sentences":[{"text":"8","start":2216.54,"end":2216.86,"sentiment":"neutral","sentiment_score":-0.019869059324264526}],"sentiment":"neutral","sentiment_score":-0.019869059324264526,"channel":1,"num_words":1,"start":2216.54,"end":2216.86},{"sentences":[{"text":"did?","start":2216.73,"end":2217.23,"sentiment":"neutral","sentiment_score":-0.016941238194704056}],"sentiment":"neutral","sentiment_score":-0.016941238194704056,"channel":0,"num_words":1,"start":2216.73,"end":2217.23},{"sentences":[{"text":"3.","start":2216.86,"end":2217.36,"sentiment":"neutral","sentiment_score":-0.008926961570978165}],"sentiment":"neutral","sentiment_score":-0.008926961570978165,"channel":1,"num_words":1,"start":2216.86,"end":2217.36},{"sentences":[{"text":"So 1183 and last four.","start":2221.45,"end":2223.79,"sentiment":"neutral","sentiment_score":-0.009090262465178967},{"text":"Number 811.","start":2226.57,"end":2230.905,"sentiment":"neutral","sentiment_score":-0.011116144713014364},{"text":"Hello?","start":2268.5452,"end":2269.0251,"sentiment":"neutral","sentiment_score":-0.006836898624897003},{"text":"Hello, guys.","start":2269.0251,"end":2269.665,"sentiment":"neutral","sentiment_score":-0.0031721405684947968},{"text":"You know, your mom wants your","start":2269.665,"end":2270.7852,"sentiment":"neutral","sentiment_score":-0.015813904503981274}],"sentiment":"neutral","sentiment_score":-0.010984263033606112,"channel":0,"num_words":16,"start":2221.45,"end":2270.7852},{"sentences":[{"text":"Oh,","start":2270.6199,"end":2271.1199,"sentiment":"neutral","sentiment_score":-0.018140077590942383}],"sentiment":"neutral","sentiment_score":-0.018140077590942383,"channel":1,"num_words":1,"start":2270.6199,"end":2271.1199},{"sentences":[{"text":"name.","start":2270.7852,"end":2271.2852,"sentiment":"neutral","sentiment_score":-0.026826918125152588}],"sentiment":"neutral","sentiment_score":-0.026826918125152588,"channel":0,"num_words":1,"start":2270.7852,"end":2271.2852},{"sentences":[{"text":"oh.","start":2271.98,"end":2272.06,"sentiment":"neutral","sentiment_score":-0.013095494359731674},{"text":"Oh, Sabiko.","start":2272.06,"end":2275.2,"sentiment":"neutral","sentiment_score":0.0030656255257781595},{"text":"Can I please have your name, Sabina?","start":2275.5,"end":2277.8398,"sentiment":"neutral","sentiment_score":-0.0013064196599381311},{"text":"What, Sabiko?","start":2278.38,"end":2279.28,"sentiment":"neutral","sentiment_score":-0.004821430775336921},{"text":"What's your name, Sabiko?","start":2280.14,"end":2280.908,"sentiment":"neutral","sentiment_score":-0.008115593227557838}],"sentiment":"neutral","sentiment_score":-0.0036384009617904667,"channel":1,"num_words":16,"start":2271.98,"end":2280.908},{"sentences":[{"text":"What's your name?","start":2280.908,"end":2281.292,"sentiment":"neutral","sentiment_score":-0.011842960181335608},{"text":"Sabiko, what's your name?","start":2281.292,"end":2282.22,"sentiment":"neutral","sentiment_score":-0.011676070047542453},{"text":"Sabina.","start":2282.22,"end":2282.72,"sentiment":"neutral","sentiment_score":-0.005265313200652599},{"text":"Hi, Michael.","start":2287.705,"end":2287.7585,"sentiment":"neutral","sentiment_score":-0.00010963482782244693},{"text":"Hi, Michael.","start":2287.7852,"end":2288.365,"sentiment":"neutral","sentiment_score":-0.0011767907999455929}],"sentiment":"neutral","sentiment_score":-0.007505943765863776,"channel":1,"num_words":12,"start":2280.908,"end":2288.365},{"sentences":[{"text":"Yeah.","start":2290.2651,"end":2290.7651,"sentiment":"neutral","sentiment_score":-0.023326024413108826},{"text":"I I dropped the call earlier.","start":2291.225,"end":2292.8252,"sentiment":"neutral","sentiment_score":-0.10348436236381531},{"text":"I just want to know where where are you calling from?","start":2292.8252,"end":2295.485,"sentiment":"neutral","sentiment_score":-0.08581722527742386},{"text":"Okay.","start":2295.625,"end":2295.865,"sentiment":"neutral","sentiment_score":-0.0053778160363435745},{"text":"Yes.","start":2295.865,"end":2296.105,"sentiment":"neutral","sentiment_score":0.013057228177785872}],"sentiment":"neutral","sentiment_score":-0.07902711322531104,"channel":1,"num_words":20,"start":2290.2651,"end":2296.105},{"sentences":[{"text":"I'm from Airtel, Australia.","start":2296.105,"end":2297.5652,"sentiment":"neutral","sentiment_score":0.02380301058292389},{"text":"Sabina.","start":2298.22,"end":2298.7,"sentiment":"neutral","sentiment_score":0.026945792138576508},{"text":"So what's the circle, I think you signed up in our Facebook, I think, Sabina.","start":2298.7,"end":2304.8801,"sentiment":"neutral","sentiment_score":0.018016338534653186},{"text":"No.","start":2305.26,"end":2305.58,"sentiment":"neutral","sentiment_score":-0.06434038281440735},{"text":"I don't recall that, Sabina.","start":2305.58,"end":2307.44,"sentiment":"neutral","sentiment_score":-0.09502648711204528}],"sentiment":"neutral","sentiment_score":-0.005656534841713996,"channel":1,"num_words":26,"start":2296.105,"end":2307.44},{"sentences":[{"text":"I was like, okay.","start":2307.74,"end":2308.72,"sentiment":"neutral","sentiment_score":-0.03912920691072941},{"text":"Okay.","start":2309.02,"end":2309.4202,"sentiment":"neutral","sentiment_score":0.03093881718814373},{"text":"No worries.","start":2309.4202,"end":2310.1602,"sentiment":"neutral","sentiment_score":0.060273293405771255},{"text":"It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else.","start":2311.205,"end":2321.045,"sentiment":"neutral","sentiment_score":0.07388906990704329},{"text":"Okay.","start":2321.045,"end":2321.445,"sentiment":"neutral","sentiment_score":0.03804527223110199}],"sentiment":"neutral","sentiment_score":0.05588588569193117,"channel":1,"num_words":31,"start":2307.74,"end":2321.445},{"sentences":[{"text":"Okay.","start":2321.445,"end":2321.685,"sentiment":"neutral","sentiment_score":0.030769746750593185},{"text":"Okay.","start":2321.685,"end":2322.185,"sentiment":"neutral","sentiment_score":0.027558470144867897},{"text":"Okay.","start":2322.325,"end":2322.825,"sentiment":"neutral","sentiment_score":0.025638069957494736},{"text":"Okay.","start":2338.02,"end":2338.1,"sentiment":"neutral","sentiment_score":0.016900181770324707},{"text":"Bye.","start":2338.34,"end":2338.5,"sentiment":"neutral","sentiment_score":0.260769784450531}],"sentiment":"neutral","sentiment_score":0.0723272506147623,"channel":1,"num_words":5,"start":2321.445,"end":2338.5},{"sentences":[{"text":"Thank you.","start":2338.5,"end":2339.32,"sentiment":"positive","sentiment_score":0.7544481456279755},{"text":"K.","start":2340.9487,"end":2341.3477,"sentiment":"neutral","sentiment_score":0.1993342638015747},{"text":"Yeah.","start":2341.3477,"end":2341.5088,"sentiment":"positive","sentiment_score":0.35990703105926514},{"text":"Bye bye.","start":2341.5088,"end":2342.169,"sentiment":"neutral","sentiment_score":0.046338614076375975}],"sentiment":"positive","sentiment_score":0.3601358023782571,"channel":1,"num_words":6,"start":2338.5,"end":2342.169}]},"summary":{"result":"success","short":"A representative from Retail Australia is trying to assist a customer who is experiencing issues with their device. The representative is trying to troubleshoot the problem and is transferring the call to the technical team. The customer is also inquiring about a holiday voucher and the representative is unable to determine if it is available."},"intents":{"segments":[{"text":"This is Paula from Retail Australia. How may I assist you today? You can solve my problems.","start_word":1,"end_word":17,"intents":[{"intent":"Assist with technical assistance","confidence_score":0.0003055981}]},{"text":"So I I need to transfer a call tech issue real time denial callback Okay.","start_word":82,"end_word":96,"intents":[{"intent":"Transfer call to technical department","confidence_score":0.010833589}]},{"text":"So you explain voucher selected Facebook NBN or NBN customers Facebook Ad post. Facebook Ad post customer. No. Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address. So I think you are inquiring about our Facebook ad the holiday voucher. Thank you.","start_word":622,"end_word":675,"intents":[{"intent":"Explain holiday voucher","confidence_score":0.06492688}]},{"text":"If is it okay if I send you an email since I have your address for your future reference, if in case you want to address Facebook ads. address, No.","start_word":683,"end_word":712,"intents":[{"intent":"Send email","confidence_score":0.7305312},{"intent":"Send email","confidence_score":0.33491567}]},{"text":"email phone number, full name. Mm-mm.","start_word":713,"end_word":718,"intents":[{"intent":"Determine phone number","confidence_score":0.000195889}]},{"text":"My number. Uh-oh. My number is 614170 Voila. 71183.","start_word":778,"end_word":786,"intents":[{"intent":"Check contact number","confidence_score":0.008445562}]},{"text":"You know, your mom wants your Oh, name. oh. Oh, Sabiko. Can I please have your name, Sabina? What, Sabiko?","start_word":808,"end_word":827,"intents":[{"intent":"Provide customer information","confidence_score":0.027518906},{"intent":"Provide name","confidence_score":0.25197175}]},{"text":"Can I please have your name, Sabina? What, Sabiko?","start_word":819,"end_word":827,"intents":[{"intent":"Confirm identity","confidence_score":0.081833884},{"intent":"Confirm identity","confidence_score":0.031564444}]},{"text":"I I dropped the call earlier. I just want to know where where are you calling from? Okay. Yes.","start_word":845,"end_word":863,"intents":[{"intent":"Confirm location","confidence_score":0.005006266}]}]},"sentiments":{"segments":[{"text":"This is Paula from Retail Australia. How may I assist you today? You can solve my problems. I'm actually from sales team, but I can rest assure I I can help you One one from our technical team will reach out to you. So keep your lines open. Connection offline. Okay. They can sort out. They'll reach out to you, something like that. It's just current simply honest. No? Currently on a break. Late late lunch break Katma Simorane, are you free? So I I need to transfer a call tech issue real time denial callback Okay. call customer voice mail Actually, totally connection customer outage scheduled basic troubleshooting per depend concern So instruction Oh. Oh, meeting accounts department, technical department, Simony in Tapasika sales. Oh, oh. Basic troubleshoot troubleshooting troubleshooting basic troubleshooting Okay. Have you done the basic troubleshooting? Do you want to try I'll instruct you with the steps. But if the if still no connection basic but if still not troubleshoot. working, then I'll at all. But if still not working, I'll transfer you Uh-oh. Call. At least you you did something Okay. Customer I've done that so many times. I I've done that so many times. I I've done that so many times. Device device. Like, cell phone cell phone connect laptop? Okay. One device. Uh-oh. Uh-oh. Helpful There's no way. Oh, Sabine, take note concern. Internet, slow speed, on and Acknowledgement, Sabiko. off. My apologies for that for your experience, Sabiko. And no worries. We'll get the issue resolved. Just like, one moment now. Technical support. Oh, basic troubleshoot complicated ticket support per network. Network issue depend depend network Uh-uh. response network. So next action next, Kyla or customer. Depend response network. Okay. No worries. Okay. Transfer. Okay. Option customer. Do you insist to wait? Or Oh, just a moment? no. Customer on hold. Engage Uh-oh. tech reps call. Rest assured, once they are available, they will reach out to you as soon as possible. Callback or email SMS. Oh, experience willing to hold. Receive Let them feel knowledge note concern Okay. Okay. Oh oh, full name phone number I am concerned. CRM. Like, Okay. Okay. Okay. Okay. So so you issue customer full full name, number, Yulean Mall. Invoice time suspend Let me check. Connected Hold on. Do you know what n b a? NBN Okay. I think. three months. Three three months discount free month. Uh-uh. At least. Oh, invoice July 1 with the discount. My discount. July 1. Of July 1 for your plan Yep. subscription. Oh oh, my discount connected June 29 connected Tom, can I ask about oh, Sabina? Is this one? Yes. Is it already activated? Because I'm planning to call him later this afternoon just to make sure everything is working properly. This is the these are all the our active customer from NBN, then this one is for OptiCom, for Supa. This all of these are already activated. You see that in it. Okay. This is for doing you see? He's OptiCom. Okay. Connected, Medosa. Okay. Yeah. Yeah. You call you call Paula to check if everything is working properly because I already activated him. So you can, you know, follow-up and do some okay. Okay. Okay. Please reply to customer in the please reply to customer Sabina. You invoice customer invoice email thread invoice discount Yeah. I'm just inquiring with the voucher, not the Internet. So I see that. So the guy sent you, like, an email. Did you happen to, you know, just check the information again? Not yet. No pressure. We need to sign up with, but it still depends on your area if the area is serviceable with NBN that has a free voucher. So you explain voucher selected Facebook NBN or NBN customers Facebook Ad post. Facebook Ad post customer. No. Actually, you opened into our database with your full name, address, and and the full name, phone number, and email address. So I think you are inquiring about our Facebook ad the holiday voucher.","start_word":0,"end_word":672,"sentiment":"neutral","sentiment_score":0.0048954897334613735},{"text":"Thank you.","start_word":673,"end_word":674,"sentiment":"positive","sentiment_score":0.4251874089241028},{"text":"I I can't recall that. Okay. No worries. If is it okay if I send you an email since I have your address for your future reference, if in case you want to address Facebook ads. address, No. email phone number, full name. Mm-mm. So so my customer address? Address. NBN. Okay. So my chance NBN addresses enabled service. Voucher most network Oh, case to case case by case basis. Customer. For voucher. Oh, Visa website now, then you are eligible to get holiday voucher in the NBN. Yeah.","start_word":675,"end_word":763,"sentiment":"neutral","sentiment_score":0.09054017066955566},{"text":"I'm sick of sin. I'm sick of sin.","start_word":764,"end_word":771,"sentiment":"negative","sentiment_score":-0.5172389149665833},{"text":"Damn. No. Chat. One. Oh. Message. My number. Uh-oh. My number is 614170 Voila. 71183. Last four, 7183. 71 Last one 4, you 8 did? 3. So 1183 and last four. Number 811. Hello? Hello, guys. You know, your mom wants your Oh, name. oh. Oh, Sabiko. Can I please have your name, Sabina? What, Sabiko? What's your name, Sabiko? What's your name? Sabiko, what's your name? Sabina. Hi, Michael. Hi, Michael. Yeah. I I dropped the call earlier. I just want to know where where are you calling from? Okay. Yes. I'm from Airtel, Australia. Sabina. So what's the circle, I think you signed up in our Facebook, I think, Sabina. No. I don't recall that, Sabina. I was like, okay. Okay. No worries. It's like, I'll send you I'll send you inform I'll send you an email to check for your future reference with everything else. Okay. Okay. Okay. Okay. Okay. Bye.","start_word":772,"end_word":925,"sentiment":"neutral","sentiment_score":-0.008742826936355272},{"text":"Thank you.","start_word":926,"end_word":927,"sentiment":"positive","sentiment_score":0.7357250452041626},{"text":"K.","start_word":928,"end_word":928,"sentiment":"neutral","sentiment_score":0.1993342638015747},{"text":"Yeah.","start_word":929,"end_word":929,"sentiment":"positive","sentiment_score":0.35990703105926514},{"text":"Bye bye.","start_word":930,"end_word":931,"sentiment":"neutral","sentiment_score":0.18593864142894745}],"average":{"sentiment":"neutral","sentiment_score":0.008173149167410666}}}}