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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking from Airtel Australia?\n\nYeah. Am I speaking with Rita Petrol Hillis? Okay. I see. So I noticed that the service is currently offline, the Internet service, and I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today.\n\nOkay. No. Actually, we're just checking in because on our end, the service at the address is currently offline. That means their router might be turned off or there's a technical issues. Just that's why we're checking in on your end.\n\nMhmm. Yeah. Yeah. Sure. But I think the router is just turned off.\n\nThat's why it's offline. Like you said, you're away. Maybe that might be the reason since she's away right now. But probably just straight off the router. But if there's other issue, just give us a call so we can assist if ever.\n\nOkay. Okay. Thank you. Bye. 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From where? Sorry. From where? Oh, yes. Yep. You're speaking with her daughter, Doris. Yes. Mhmm. No. So mom's not home at the moment. Is it an Airtel issue, or is it an issue with something with to do with that my mom's done? Oh, okay. I'm not sure, but I can check later. And if I need to, I'll give you a call if that's alright. Yeah. Oh, she her hers is turned off. Yep. Maybe. Yeah. Yeah. Yeah. Yeah. No problem. Yep. Okay. I'll let you know. Thank you. Okay. 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From where? Sorry. From where? Oh, yes.\n\nYep. You're speaking with her daughter, Doris. Yes. Mhmm. No.\n\nSo mom's not home at the moment. Is it an Airtel issue, or is it an issue with something with to do with that my mom's done? Oh, okay. I'm not sure, but I can check later. And if I need to, I'll give you a call if that's alright.\n\nYeah. Oh, she her hers is turned off. Yep. Maybe. Yeah.\n\nYeah. Yeah. Yeah. No problem. Yep.\n\nOkay. I'll let you know. Thank you. Okay. 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Rita is away, so the representative asks if there is another issue with her mother while she is away. The representative says they will call Rita later if there is another problem."},"intents":{"segments":[{"text":"I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today. No.","start_word":58,"end_word":81,"intents":[{"intent":"Check in","confidence_score":0.37915024},{"intent":"Check in","confidence_score":0.0050217304}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08042773604393005},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.35072779655456543},{"text":"This is Maureen from Airtel tech support. Am From I where? speaking Sorry. From where? from Airtel Australia? Oh, yes. Yep. Yeah. Am I speaking with Rita Petrol Hillis? You're speaking with her daughter, Doris. Yes. Okay. I see. So I noticed that the service is currently offline, the Internet service, and Mhmm. I just wanted to check-in to see if you're experiencing any technical issues or if you need any assistance with your service today. No. So mom's not home at the moment. Is it an Airtel Okay. issue, or is it an issue with something with to do with that my mom's done? No. Actually, we're just checking in because on our end, the service at the address is currently offline. That means their router might be turned off or there's a technical issues. Just that's why we're checking in on your end. Oh, okay. I'm Mhmm. not sure, but I Yeah. can check later. And if I need to, I'll give you a call if that's alright. Yeah. Sure. But Yeah. I Oh, think she her hers is the turned router off. is just turned off. That's why it's offline. Like you said, you're away. Maybe that might be the reason Yep. since she's away right now. Maybe. But probably Yeah. Yeah. just straight off the router. But Yeah. if there's other issue, just give us a call so we can assist if Yeah. No problem. Yep. Okay. ever. I'll Okay. let you know. Okay.","start_word":5,"end_word":252,"sentiment":"neutral","sentiment_score":-0.050896793603897095},{"text":"Thank you. Thank you.","start_word":253,"end_word":256,"sentiment":"positive","sentiment_score":0.41262444853782654},{"text":"Bye. Okay. Bye.","start_word":257,"end_word":259,"sentiment":"neutral","sentiment_score":0.28022533655166626},{"text":"Have a great day.","start_word":260,"end_word":263,"sentiment":"positive","sentiment_score":0.5656709671020508}],"average":{"sentiment":"neutral","sentiment_score":-0.02336626949876842}}}}