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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. This is Suresh here. I have a Airtel SIM card, but it looks like it's not working. Any\n\nChannel 0: Mhmm.\n\nChannel 1: SIM, and I would like to get some assistance with that.\n\nChannel 0: Okay. May I know where did you register the number? Is it here at Airtel Australia or a\n\nChannel 1: No.\n\nChannel 0: different\n\nChannel 1: No.\n\nChannel 0: country?\n\nChannel 1: It's it's Airtel. Yeah.\n\nChannel 0: Different country?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel other Airtel. 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to them?","start":51.405003,"end":52.225002,"sentiment":"neutral","sentiment_score":-0.1463607301314672}],"sentiment":"neutral","sentiment_score":-0.1463607301314672,"channel":1,"num_words":3,"start":51.405003,"end":52.225002},{"sentences":[{"text":"Airtel Australia.","start":52.344997,"end":53.164997,"sentiment":"neutral","sentiment_score":-0.05410042218863964}],"sentiment":"neutral","sentiment_score":-0.05410042218863964,"channel":0,"num_words":2,"start":52.344997,"end":53.164997},{"sentences":[{"text":"Okay.","start":53.165,"end":53.665,"sentiment":"neutral","sentiment_score":-0.05221141129732132}],"sentiment":"neutral","sentiment_score":-0.05221141129732132,"channel":1,"num_words":1,"start":53.165,"end":53.665},{"sentences":[{"text":"I'm sorry?","start":53.464996,"end":54.125,"sentiment":"neutral","sentiment_score":-0.07719463109970093}],"sentiment":"neutral","sentiment_score":-0.07719463109970093,"channel":0,"num_words":2,"start":53.464996,"end":54.125},{"sentences":[{"text":"Can you transfer to Airtel India?","start":54.605003,"end":57.505,"sentiment":"neutral","sentiment_score":-0.0740111880004406}],"sentiment":"neutral","sentiment_score":-0.0740111880004406,"channel":1,"num_words":6,"start":54.605003,"end":57.505},{"sentences":[{"text":"Unfortunately, no.","start":59.385,"end":60.344997,"sentiment":"negative","sentiment_score":-0.3442717492580414},{"text":"Because we're not connected with them as well.","start":60.344997,"end":62.765,"sentiment":"negative","sentiment_score":-0.4073430597782135},{"text":"Airtel Australia is a different company.","start":64.79,"end":66.729996,"sentiment":"neutral","sentiment_score":-0.24036184698343277}],"sentiment":"negative","sentiment_score":-0.3368411911651492,"channel":0,"num_words":16,"start":59.385,"end":66.729996},{"sentences":[{"text":"Alright.","start":68.05,"end":68.53,"sentiment":"neutral","sentiment_score":0.008960261009633541},{"text":"Thank you.","start":68.53,"end":69.27,"sentiment":"neutral","sentiment_score":0.12706725299358368}],"sentiment":"neutral","sentiment_score":0.0876982556656003,"channel":1,"num_words":3,"start":68.05,"end":69.27},{"sentences":[{"text":"K.","start":69.75,"end":69.99,"sentiment":"neutral","sentiment_score":0.05989580601453781},{"text":"Thank you.","start":69.99,"end":70.47,"sentiment":"neutral","sentiment_score":0.2373134344816208},{"text":"Bye.","start":70.47,"end":70.79,"sentiment":"neutral","sentiment_score":0.1974136084318161},{"text":"Have a great","start":70.79,"end":71.43,"sentiment":"positive","sentiment_score":0.42043917377789813}],"sentiment":"neutral","sentiment_score":0.2847505435347557,"channel":0,"num_words":7,"start":69.75,"end":71.43},{"sentences":[{"text":"Alright.","start":71.23094,"end":71.630936,"sentiment":"neutral","sentiment_score":0.29086360335350037}],"sentiment":"neutral","sentiment_score":0.29086360335350037,"channel":1,"num_words":1,"start":71.23094,"end":71.630936},{"sentences":[{"text":"day.","start":71.43,"end":71.93,"sentiment":"neutral","sentiment_score":0.2082064002752304}],"sentiment":"neutral","sentiment_score":0.2082064002752304,"channel":0,"num_words":1,"start":71.43,"end":71.93},{"sentences":[{"text":"Bye.","start":71.630936,"end":71.71094,"sentiment":"neutral","sentiment_score":0.11581790447235107},{"text":"Bye.","start":71.71094,"end":72.21094,"sentiment":"neutral","sentiment_score":0.05102599412202835}],"sentiment":"neutral","sentiment_score":0.08342194929718971,"channel":1,"num_words":2,"start":71.630936,"end":72.21094}]},"summary":{"result":"success","short":"A customer called Airtel tech support because their SIM card wasn't working. The representative asked for the customer's registration number and if they were registered in a different country. The representative informed the customer that they only service Australian phone numbers and couldn't resolve their issue. The call ended with the representative asking the customer to transfer to Airtel India, but the customer was already on the line."},"intents":{"segments":[{"text":"Hi. This is Suresh here. I have a Airtel SIM card, but it looks like it's not working. Any Mhmm. SIM, and I would like to get some assistance with that. Okay.","start_word":16,"end_word":47,"intents":[{"intent":"Request assistance with a sim card issue","confidence_score":0.007533996}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.25930047035217285},{"text":"This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":15,"sentiment":"positive","sentiment_score":0.3529142737388611},{"text":"Hi. This is Suresh here. I have a Airtel SIM card, but it looks like it's not working. Any Mhmm. SIM, and I would like to get some assistance with that. Okay. May I know where did you register the number? Is it here at Airtel Australia or a No. different No. country? It's it's Airtel. Yeah. Different country? Yeah. Okay. Thanks for confirming. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":90,"sentiment":"neutral","sentiment_score":-0.04257282242178917},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel other Airtel.","start_word":91,"end_word":109,"sentiment":"negative","sentiment_score":-0.3718169629573822},{"text":"We're Transfer only the servicing call to them? Airtel Australia. Okay. I'm sorry? Can you transfer to Airtel India?","start_word":110,"end_word":128,"sentiment":"neutral","sentiment_score":-0.09030933678150176},{"text":"Unfortunately, no. Because we're not connected with them as well.","start_word":129,"end_word":138,"sentiment":"negative","sentiment_score":-0.3934412896633148},{"text":"Airtel Australia is a different company. Alright. Thank you. K. Thank you. Bye.","start_word":139,"end_word":151,"sentiment":"neutral","sentiment_score":-0.01690373197197914},{"text":"Have a great Alright.","start_word":152,"end_word":155,"sentiment":"positive","sentiment_score":0.36652225255966187},{"text":"day. Bye. Bye.","start_word":156,"end_word":158,"sentiment":"neutral","sentiment_score":0.12146607786417007}],"average":{"sentiment":"neutral","sentiment_score":-0.04752130861635561}}}}