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If you're using your own router or someone delivered the router from Airtel. Okay. So you entered the credentials successfully? Okay. Did someone guide you over the phone? Or okay. I see. I think that's the one that I send you. So yeah. So in this case, are we still going to proceed with the new router, sending you their new router? Mhmm. Okay. Let me just check. Hang on. So since you are under six months contract, you have a free router. So, yeah, you just need to settle the delivery fee. Yeah. I think hang on. Let me just check. Okay. There's there's no invoice yet for the delivery fee. So yeah. And yeah. But since you're under a six months contract, the router is free. So no need for you to settle the payment for that. Unless, you're canceling within, the six months Yeah. You should, we're going to send you the cancellation fee including the router fee if ever. But Okay. Yes. Okay. So for the router, do you want it to be do you want it via express or standard? The standard mhmm. Yeah. This is usually takes it one to three business days. Okay. Okay. I see. Okay. Then I'll inform our accounts department regarding this. Then, yeah, once the I'll inform them to send you the invoice. Then once the payment is settled for the delivery fee, yeah, we'll then arrange the shipment. Mhmm. Okay. Sure. Thank you then. Thank you. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Basnet?\n\nYeah. Just wanted to confirm because we noticed here that your the service is now up and running. If you're using your own router or someone delivered the router from Airtel. Okay. So you entered the credentials successfully?\n\nOkay. Did someone guide you over the phone? Or okay. I see. I think that's the one that I send you.\n\nSo yeah. So in this case, are we still going to proceed with the new router, sending you their new router? Mhmm. Okay. Let me just check.\n\nHang on. So since you are under six months contract, you have a free router. So, yeah, you just need to settle the delivery fee. Yeah. I think hang on.\n\nLet me just check. Okay. There's there's no invoice yet for the delivery fee. So yeah. And yeah.\n\nBut since you're under a six months contract, the router is free. So no need for you to settle the payment for that. Unless, you're canceling within, the six months Yeah. You should, we're going to send you the cancellation fee including the router fee if ever. But Okay.\n\nYes. Okay. So for the router, do you want it to be do you want it via express or standard? The standard mhmm. Yeah.\n\nThis is usually takes it one to three business days. Okay. Okay. I see. Okay.\n\nThen I'll inform our accounts department regarding this. Then, yeah, once the I'll inform them to send you the invoice. Then once the payment is settled for the delivery fee, yeah, we'll then arrange the shipment. Mhmm. Okay.\n\nSure. Thank you then. Thank you. Bye. 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Mhmm. Yeah. Mhmm. No. I'm using my own router, like, from previous. Yeah. Oh, no. I got the email. And, yeah, yeah, there was an instruction in the email from the Airtel team. Yeah. Yeah. I tried to order, like, new router from your website. Like and when I tried to process the the new router, like, it was showing, like, $169, like, for the router. So, like, do I need to pay for the router or do I just need to pay for the delivery service? Yeah. Mhmm. Mhmm. So yeah. Yeah. I did yeah. I feel like the router price was for, like, a $139. That's why I didn't order it. So, like yeah. Mhmm. Yeah. Yeah. Mhmm. Okay. So, like, can you send yeah. Can you send me a link so that I can pay and, like, you can deliver my router? Like, you can yeah? By by express that you said it, like, earlier. So, like, it's gonna be $30. Right? Yeah. Oh, yeah. Just just give me the link for that for the modem, and then I'll pay immediately. Mhmm. Okay. Yeah. Okay. Yep. 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Mhmm. Yeah. Mhmm. No.\n\nI'm using my own router, like, from previous. Yeah. Oh, no. I got the email. And, yeah, yeah, there was an instruction in the email from the Airtel team.\n\nYeah. Yeah. I tried to order, like, new router from your website. Like and when I tried to process the the new router, like, it was showing, like, $169, like, for the router. So, like, do I need to pay for the router or do I just need to pay for the delivery service?\n\nYeah. Mhmm. Mhmm. So yeah. Yeah.\n\nI did yeah. I feel like the router price was for, like, a $139. That's why I didn't order it. So, like yeah. Mhmm.\n\nYeah. Yeah. Mhmm. Okay. So, like, can you send yeah.\n\nCan you send me a link so that I can pay and, like, you can deliver my router? Like, you can yeah? By by express that you said it, like, earlier. So, like, it's gonna be $30. Right?\n\nYeah. Oh, yeah. Just just give me the link for that for the modem, and then I'll pay immediately. Mhmm. Okay.\n\nYeah. Okay. Yep. I'll just then I'll just wait for the invoice then. Yeah.\n\nYeah. Yeah. Bye bye. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.040281541645526886},{"text":"Mhmm.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.13129158318042755},{"text":"Yeah.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.21827010810375216},{"text":"Mhmm.","start":16.135,"end":16.635,"sentiment":"neutral","sentiment_score":0.1384035050868988},{"text":"No.","start":23.015,"end":23.255001,"sentiment":"neutral","sentiment_score":-0.18372206389904025}],"sentiment":"neutral","sentiment_score":0.06890493482351304,"num_words":5,"start":0.71999997,"end":23.255001},{"sentences":[{"text":"I'm using my own router, like, from previous.","start":23.255001,"end":25.835,"sentiment":"neutral","sentiment_score":-0.1052904250100255},{"text":"Yeah.","start":30.759998,"end":31.259998,"sentiment":"neutral","sentiment_score":0.08287377655506134},{"text":"Oh, no.","start":36.44,"end":36.84,"sentiment":"neutral","sentiment_score":-0.06901922076940536},{"text":"I got the email.","start":36.84,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.04847582709044218},{"text":"And, yeah, yeah, there was an instruction in the email from the Airtel team.","start":38.76,"end":42.62,"sentiment":"neutral","sentiment_score":0.00483114378792899}],"sentiment":"neutral","sentiment_score":-0.035301908979128147,"num_words":29,"start":23.255001,"end":42.62},{"sentences":[{"text":"Yeah.","start":53.714996,"end":53.954998,"sentiment":"neutral","sentiment_score":0.03139593452215195},{"text":"Yeah.","start":53.954998,"end":54.454998,"sentiment":"neutral","sentiment_score":0.022333353757858276},{"text":"I tried to order, like, new router from your website.","start":54.914997,"end":57.574997,"sentiment":"neutral","sentiment_score":-0.01282499060034752},{"text":"Like and when I tried to process the the new router, like, it was showing, like, $169, like, for 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yeah.","start":99.64,"end":103.385,"sentiment":"neutral","sentiment_score":0.03760279342532158},{"text":"Yeah.","start":103.385,"end":103.885,"sentiment":"neutral","sentiment_score":0.07451869547367096}],"sentiment":"neutral","sentiment_score":0.04019000815848509,"num_words":6,"start":75.465,"end":103.885},{"sentences":[{"text":"I did yeah.","start":104.345,"end":106.185005,"sentiment":"neutral","sentiment_score":0.06297165776292483},{"text":"I feel like the router price was for, like, a $139.","start":106.185005,"end":109.385,"sentiment":"negative","sentiment_score":-0.3491446362300353},{"text":"That's why I didn't order it.","start":109.385,"end":110.765,"sentiment":"negative","sentiment_score":-0.5210381001234055},{"text":"So, like yeah.","start":111.145004,"end":112.525,"sentiment":"neutral","sentiment_score":-0.14979805673162142},{"text":"Mhmm.","start":115.225006,"end":115.725006,"sentiment":"neutral","sentiment_score":0.03839853033423424}],"sentiment":"neutral","sentiment_score":-0.2995375110767782,"num_words":24,"start":104.345,"end":115.725006},{"sentences":[{"text":"Yeah.","start":116.505005,"end":117.005005,"sentiment":"neutral","sentiment_score":-0.1489279866218567},{"text":"Yeah.","start":119.6,"end":120.1,"sentiment":"neutral","sentiment_score":-0.1559486985206604},{"text":"Mhmm.","start":123.28,"end":123.78,"sentiment":"neutral","sentiment_score":-0.1199498251080513},{"text":"Okay.","start":129.84,"end":130.34,"sentiment":"neutral","sentiment_score":0.0418887734413147},{"text":"So, like, can you send yeah.","start":130.545,"end":132.385,"sentiment":"neutral","sentiment_score":0.051959212869405746}],"sentiment":"neutral","sentiment_score":-0.007118245959281922,"num_words":10,"start":116.505005,"end":132.385},{"sentences":[{"text":"Can you send me a link so that I can pay and, like, you can deliver my router?","start":132.385,"end":136.325,"sentiment":"neutral","sentiment_score":0.09693325145377053},{"text":"Like, you can yeah?","start":136.385,"end":138.245,"sentiment":"neutral","sentiment_score":0.06487277988344431},{"text":"By by express that you said it, like, earlier.","start":143.06999,"end":148.61,"sentiment":"neutral","sentiment_score":0.01787052469121085},{"text":"So, like, it's gonna be $30.","start":148.67,"end":150.11,"sentiment":"neutral","sentiment_score":0.006719067692756653},{"text":"Right?","start":150.11,"end":150.61,"sentiment":"neutral","sentiment_score":0.02013636939227581}],"sentiment":"neutral","sentiment_score":0.05856776693345685,"num_words":38,"start":132.385,"end":150.61},{"sentences":[{"text":"Yeah.","start":151.79,"end":152.29,"sentiment":"neutral","sentiment_score":0.040106151252985},{"text":"Oh, yeah.","start":154.59,"end":155.25,"sentiment":"neutral","sentiment_score":0.05558760091662407},{"text":"Just just give me the link for that for the modem, and then I'll pay immediately.","start":155.77501,"end":161.315,"sentiment":"neutral","sentiment_score":0.09765643370337784},{"text":"Mhmm.","start":167.615,"end":168.115,"sentiment":"neutral","sentiment_score":0.032878100872039795},{"text":"Okay.","start":176.09,"end":176.56999,"sentiment":"neutral","sentiment_score":0.02291359007358551}],"sentiment":"neutral","sentiment_score":0.08426552301361448,"num_words":21,"start":151.79,"end":176.56999},{"sentences":[{"text":"Yeah.","start":176.56999,"end":177.06999,"sentiment":"neutral","sentiment_score":0.061957813799381256},{"text":"Okay.","start":177.12999,"end":177.62999,"sentiment":"neutral","sentiment_score":0.09191188216209412},{"text":"Yep.","start":180.17,"end":180.65,"sentiment":"neutral","sentiment_score":0.16145232319831848},{"text":"I'll just then I'll just wait for the invoice then.","start":180.65,"end":183.39,"sentiment":"neutral","sentiment_score":0.08193367831408978},{"text":"Yeah.","start":184.84694,"end":185.34694,"sentiment":"neutral","sentiment_score":0.2157394289970398}],"sentiment":"neutral","sentiment_score":0.09645701652126652,"num_words":14,"start":176.56999,"end":185.34694},{"sentences":[{"text":"Yeah.","start":185.40694,"end":185.90694,"sentiment":"positive","sentiment_score":0.3637595474720001},{"text":"Yeah.","start":187.80695,"end":187.88693,"sentiment":"neutral","sentiment_score":0.25833702087402344},{"text":"Bye bye.","start":187.88693,"end":188.36694,"sentiment":"neutral","sentiment_score":0.28644175827503204},{"text":"Thank you.","start":188.36694,"end":189.10693,"sentiment":"positive","sentiment_score":0.7693290710449219}],"sentiment":"positive","sentiment_score":0.4556063711643219,"num_words":6,"start":185.40694,"end":189.10693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Basnet?\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Yeah. Just wanted to confirm because we noticed here that your the service is now up and running.\n\nChannel 1: Mhmm.\n\nChannel 0: If you're using your own router or someone delivered the router from Airtel.\n\nChannel 1: No. I'm using my own router, like, from previous.\n\nChannel 0: Okay. So you entered the credentials successfully?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Did someone guide you over the phone? Or\n\nChannel 1: Oh, no. I got the email. And, yeah, yeah, there was an instruction in the email from the Airtel team.\n\nChannel 0: okay. I see. I think that's the one that I send you. So yeah. So in this case, are we still going to proceed with the new router, sending you their new router?\n\nChannel 1: Yeah. Yeah. I tried to order, like, new router from your website. Like and when I tried to process\n\nChannel 0: Mhmm.\n\nChannel 1: the the new router, like, it was showing, like, $169, like, for the router. So, like, do I need to pay for the router or do I just need to pay for the delivery service?\n\nChannel 0: Okay. Let me just check. Hang\n\nChannel 1: Yeah.\n\nChannel 0: on. So since you are under six months contract, you have a free router.\n\nChannel 1: Mhmm.\n\nChannel 0: So, yeah, you just need to settle the delivery fee. Yeah. I think hang on. Let me just check.\n\nChannel 1: Mhmm. So\n\nChannel 0: Okay. There's there's no invoice yet for the delivery fee.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: So yeah.\n\nChannel 1: I did\n\nChannel 0: And\n\nChannel 1: yeah. I feel like the router price was for, like, a $139. That's why I didn't order it. So, like\n\nChannel 0: yeah. But\n\nChannel 1: yeah.\n\nChannel 0: since you're under a six months contract, the router\n\nChannel 1: Mhmm.\n\nChannel 0: is free. So no\n\nChannel 1: Yeah.\n\nChannel 0: need for you to settle the payment for that. Unless,\n\nChannel 1: Yeah.\n\nChannel 0: you're canceling within, the six months\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. You should, we're going to send you the cancellation fee including the router fee if ever.\n\nChannel 1: Okay. So, like,\n\nChannel 0: But\n\nChannel 1: can you send yeah. Can you send me a link so that I can pay and, like, you can deliver my router?\n\nChannel 0: Okay.\n\nChannel 1: Like,\n\nChannel 0: Yes.\n\nChannel 1: you can\n\nChannel 0: Okay.\n\nChannel 1: yeah?\n\nChannel 0: So for the router, do you want it to be do you want it via express\n\nChannel 1: By\n\nChannel 0: or standard? The standard mhmm.\n\nChannel 1: by express that you said it, like, earlier. So, like, it's gonna be $30. Right?\n\nChannel 0: Yeah. This\n\nChannel 1: Yeah.\n\nChannel 0: is usually takes it one to three business\n\nChannel 1: Oh,\n\nChannel 0: days.\n\nChannel 1: yeah. Just\n\nChannel 0: Okay.\n\nChannel 1: just give me the link for that for the modem, and then I'll pay immediately.\n\nChannel 0: Okay. I see. Okay. Then I'll inform our accounts department regarding this.\n\nChannel 1: Mhmm.\n\nChannel 0: Then, yeah, once the I'll inform them to send you the invoice. Then once the payment is settled for the delivery\n\nChannel 1: Okay.\n\nChannel 0: fee,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Okay.\n\nChannel 0: we'll then arrange the shipment.\n\nChannel 1: Yep. I'll just then I'll\n\nChannel 0: Mhmm.\n\nChannel 1: just wait for the invoice then.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you then. Thank you. Bye.\n\nChannel 1: Yeah. Bye bye. Thank you.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.040281541645526886}],"sentiment":"neutral","sentiment_score":0.040281541645526886,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Yes.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.1552237868309021},{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.2046247720718384},{"text":"Good afternoon.","start":3.52,"end":4.3199997,"sentiment":"positive","sentiment_score":0.47247421741485596},{"text":"This is Maureen from Airtel tech support.","start":4.3199997,"end":6.58,"sentiment":"neutral","sentiment_score":0.2853921524115971},{"text":"Am I speaking with Basnet?","start":6.8799996,"end":8.5,"sentiment":"neutral","sentiment_score":0.16512286365032197}],"sentiment":"neutral","sentiment_score":0.2580097736790776,"channel":0,"num_words":16,"start":2.24,"end":8.5},{"sentences":[{"text":"Mhmm.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.13129158318042755},{"text":"Yeah.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.21827010810375216}],"sentiment":"neutral","sentiment_score":0.17478084564208984,"channel":1,"num_words":2,"start":8.559999,"end":9.46},{"sentences":[{"text":"Yeah.","start":10.08,"end":10.559999,"sentiment":"neutral","sentiment_score":0.3109356164932251},{"text":"Just wanted to confirm because we noticed here that your the service is now up and 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phone?","start":33.2,"end":35.76,"sentiment":"neutral","sentiment_score":0.04501059784420899},{"text":"Or","start":35.76,"end":36.26,"sentiment":"neutral","sentiment_score":-0.01201104000210762}],"sentiment":"neutral","sentiment_score":0.04175897335840596,"channel":0,"num_words":9,"start":32.72,"end":36.26},{"sentences":[{"text":"Oh, no.","start":36.44,"end":36.84,"sentiment":"neutral","sentiment_score":-0.06901922076940536},{"text":"I got the email.","start":36.84,"end":37.899998,"sentiment":"neutral","sentiment_score":-0.04847582709044218},{"text":"And, yeah, yeah, there was an instruction in the email from the Airtel team.","start":38.76,"end":42.62,"sentiment":"neutral","sentiment_score":0.00483114378792899}],"sentiment":"neutral","sentiment_score":-0.013215286843478679,"channel":1,"num_words":20,"start":36.44,"end":42.62},{"sentences":[{"text":"okay.","start":43.68,"end":44.0,"sentiment":"neutral","sentiment_score":0.09561609476804732},{"text":"I see.","start":44.0,"end":44.32,"sentiment":"neutral","sentiment_score":0.10204939916729927},{"text":"I think that's the one that I send you.","start":44.32,"end":46.275,"sentiment":"neutral","sentiment_score":0.116194196873241},{"text":"So yeah.","start":47.475002,"end":48.355003,"sentiment":"neutral","sentiment_score":0.0885733999311924},{"text":"So in this case, are we still going to proceed with the new router, sending you their new router?","start":48.355003,"end":53.735,"sentiment":"neutral","sentiment_score":0.0726246616165889}],"sentiment":"neutral","sentiment_score":0.08795387986482996,"channel":0,"num_words":33,"start":43.68,"end":53.735},{"sentences":[{"text":"Yeah.","start":53.714996,"end":53.954998,"sentiment":"neutral","sentiment_score":0.03139593452215195},{"text":"Yeah.","start":53.954998,"end":54.454998,"sentiment":"neutral","sentiment_score":0.022333353757858276},{"text":"I tried to order, like, new router from your 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check.","start":73.520004,"end":74.555,"sentiment":"neutral","sentiment_score":0.0035655945539474487},{"text":"Hang","start":74.555,"end":75.055,"sentiment":"neutral","sentiment_score":0.02183586359024048}],"sentiment":"neutral","sentiment_score":0.008212083019316196,"channel":0,"num_words":6,"start":73.04,"end":75.055},{"sentences":[{"text":"Yeah.","start":75.465,"end":75.965,"sentiment":"neutral","sentiment_score":0.04810009151697159}],"sentiment":"neutral","sentiment_score":0.04810009151697159,"channel":1,"num_words":1,"start":75.465,"end":75.965},{"sentences":[{"text":"on.","start":86.155,"end":86.235,"sentiment":"neutral","sentiment_score":0.055103279650211334},{"text":"So since you are under six months contract, you have a free 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Basnet asked if he needed to pay for the router or if he could just receive it. The representative confirmed that he could receive the router and that he could pay for it immediately. The representative also informed Basnet that he would receive a cancellation fee for the delivery of the router and that he would receive an invoice after payment."},"intents":{"segments":[{"text":"If you're using your own router or someone delivered the router from Airtel. No.","start_word":38,"end_word":51,"intents":[{"intent":"Confirm router usage","confidence_score":0.10052225},{"intent":"Provide router information","confidence_score":0.020829577}]},{"text":"So, yeah, you just need to settle the delivery fee. Yeah. I think hang on.","start_word":207,"end_word":221,"intents":[{"intent":"Inquire about delivery fee settlement","confidence_score":0.000012685338}]},{"text":"I feel like the router price was for, like, a $139. That's why I didn't order it. So, like yeah.","start_word":247,"end_word":266,"intents":[{"intent":"Request router price and delivery","confidence_score":0.013512946}]},{"text":"Can you send me a link so that I can pay and, like, you can deliver my router? Okay. Like, Yes.","start_word":326,"end_word":346,"intents":[{"intent":"Send link to router","confidence_score":0.0013019905}]},{"text":"So for the router, do you want it to be do you want it via express By or standard?","start_word":351,"end_word":369,"intents":[{"intent":"Confirm payment method","confidence_score":0.008208634}]},{"text":"Then, yeah, once the I'll inform them to send you the invoice. Then once the payment is settled for the delivery Okay.","start_word":432,"end_word":453,"intents":[{"intent":"Get invoice","confidence_score":0.0001534599}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.13337670266628265},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4632183909416199},{"text":"This is Maureen from Airtel tech support. Am I speaking with Basnet? Mhmm. Yeah. Yeah.","start_word":5,"end_word":19,"sentiment":"neutral","sentiment_score":0.22997908294200897},{"text":"Just wanted to confirm because we noticed here that your the service is now up and running.","start_word":20,"end_word":36,"sentiment":"positive","sentiment_score":0.5056991577148438},{"text":"Mhmm. If you're using your own router or someone delivered the router from Airtel. No. I'm using my own router, like, from previous. Okay. So you entered the credentials successfully? Yeah. Okay. Did someone guide you over the phone? Or Oh, no. I got the email. And, yeah, yeah, there was an instruction in the email from the Airtel team. okay. I see. I think that's the one that I send you. So yeah. So in this case, are we still going to proceed with the new router, sending you their new router? Yeah. Yeah. I tried to order, like, new router from your website. Like and when I tried to process Mhmm. the the new router, like, it was showing, like, $169, like, for the router. So, like, do I need to pay for the router or do I just need to pay for the delivery service? Okay. Let me just check. Hang Yeah. on. So since you are under six months contract, you have a free router. Mhmm. So, yeah, you just need to settle the delivery fee. Yeah. I think hang on. Let me just check. Mhmm. So Okay. There's there's no invoice yet for the delivery fee. yeah. Yeah. So yeah. I did And yeah.","start_word":37,"end_word":245,"sentiment":"neutral","sentiment_score":0.009890446439385414},{"text":"I feel like the router price was for, like, a $139. That's why I didn't order it.","start_word":246,"end_word":262,"sentiment":"negative","sentiment_score":-0.42189592123031616},{"text":"So, like yeah. But yeah. since you're under a six months contract, the router Mhmm. is free. So no Yeah. need for you to settle the payment for that. Unless, Yeah. you're canceling within, the six months Mhmm. Yeah. You should, we're going to send you the cancellation fee including the router fee if ever. Okay. So, like, But can you send yeah. Can you send me a link so that I can pay and, like, you can deliver my router? Okay. Like, Yes. you can Okay. yeah? So for the router, do you want it to be do you want it via express By or standard? The standard mhmm. by express that you said it, like, earlier. So, like, it's gonna be $30. Right? Yeah. This Yeah. is usually takes it one to three business Oh, days. yeah. Just Okay. just give me the link for that for the modem, and then I'll pay immediately. Okay. I see. Okay. Then I'll inform our accounts department regarding this. Mhmm. Then, yeah, once the I'll inform them to send you the invoice. Then once the payment is settled for the delivery Okay. fee, Yeah. yeah, Okay. we'll then arrange the shipment. Yep. I'll just then I'll Mhmm. just wait for the invoice then. Okay. Sure. Yeah.","start_word":263,"end_word":477,"sentiment":"neutral","sentiment_score":0.009295130148530006},{"text":"Thank Yeah. you then. Thank you.","start_word":478,"end_word":483,"sentiment":"positive","sentiment_score":0.40964311361312866},{"text":"Bye. Yeah. Bye bye.","start_word":484,"end_word":487,"sentiment":"neutral","sentiment_score":0.2541499435901642},{"text":"Thank you.","start_word":488,"end_word":489,"sentiment":"positive","sentiment_score":0.7601215243339539},{"text":"Mhmm.","start_word":490,"end_word":490,"sentiment":"neutral","sentiment_score":0.22801731526851657}],"average":{"sentiment":"neutral","sentiment_score":0.029338680806252435}}}}