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Oh, can I get your name, ma'am? Oh, hi, ma'am. Oh, this is Abby. I'm calling from technical one from Springfield, Brisbane.\n\nDaniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? IT. IT review. Right.\n\nRight. Right. Oh, we wanted to reach out. That's why Damien wants me to confirm first, and then he will call you. Right.\n\nWhen is your availability, ma'am? Or can he call you by next week? From Technowand in Springfield, Brisbane. So you're not up for an IT review? Alright.\n\nAlright. Thank you, ma'am. Take care. No problem. 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So I missed a couple of calls from you.\n\nChannel 0: Oh, can I get your name, ma'am?\n\nChannel 1: It's Jenny Gerald.\n\nChannel 0: Oh, hi, ma'am. Oh, this is Abby. I'm calling from technical one from Springfield, Brisbane. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: So we're coming up for a what review?\n\nChannel 0: IT. IT review.\n\nChannel 1: Oh, IT review. Right.\n\nChannel 0: Right. Right. Right. Oh, we wanted to reach out. That's why Damien wants me to confirm first, and then he will call you.\n\nRight. When is your availability, ma'am? Or can he call you by next week?\n\nChannel 1: Okay. So it's Daniel.\n\nChannel 0: From Technowand in Springfield, Brisbane.\n\nChannel 1: Yeah. I'm sorry. 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not up for an IT review?","start":67.52488,"end":69.62488,"sentiment":"neutral","sentiment_score":-0.21772770769894123}],"sentiment":"neutral","sentiment_score":-0.21772770769894123,"channel":0,"num_words":8,"start":67.52488,"end":69.62488},{"sentences":[{"text":"No.","start":71.14,"end":71.64,"sentiment":"neutral","sentiment_score":-0.16300159692764282}],"sentiment":"neutral","sentiment_score":-0.16300159692764282,"channel":1,"num_words":1,"start":71.14,"end":71.64},{"sentences":[{"text":"Alright.","start":72.16488,"end":72.56488,"sentiment":"neutral","sentiment_score":-0.015594023279845716},{"text":"Alright.","start":72.56488,"end":72.80488,"sentiment":"neutral","sentiment_score":0.1208285391330719},{"text":"Thank you, ma'am.","start":72.80488,"end":73.44488,"sentiment":"positive","sentiment_score":0.442115585009257},{"text":"Take care.","start":73.44488,"end":73.84488,"sentiment":"neutral","sentiment_score":0.27633383125066757},{"text":"No","start":73.84488,"end":74.004875,"sentiment":"neutral","sentiment_score":0.1353069394826889}],"sentiment":"neutral","sentiment_score":0.26494448410812765,"channel":0,"num_words":8,"start":72.16488,"end":74.004875},{"sentences":[{"text":"Thanks.","start":73.86,"end":74.36,"sentiment":"neutral","sentiment_score":0.18440811336040497}],"sentiment":"neutral","sentiment_score":0.18440811336040497,"channel":1,"num_words":1,"start":73.86,"end":74.36},{"sentences":[{"text":"problem.","start":74.004875,"end":74.324875,"sentiment":"neutral","sentiment_score":0.19953308999538424},{"text":"I'll let him know.","start":74.324875,"end":75.38488,"sentiment":"neutral","sentiment_score":0.1775643453001976}],"sentiment":"neutral","sentiment_score":0.18195809423923492,"channel":0,"num_words":5,"start":74.004875,"end":75.38488},{"sentences":[{"text":"Bye.","start":75.42488,"end":75.504875,"sentiment":"neutral","sentiment_score":0.14715620875358582},{"text":"Alright.","start":75.504875,"end":75.98488,"sentiment":"neutral","sentiment_score":0.17517513036727905},{"text":"Thanks.","start":75.98488,"end":76.22488,"sentiment":"neutral","sentiment_score":0.2954537868499756},{"text":"Bye.","start":76.22488,"end":76.72488,"sentiment":"neutral","sentiment_score":0.1133432239294052}],"sentiment":"neutral","sentiment_score":0.18278208747506142,"channel":1,"num_words":4,"start":75.42488,"end":76.72488}]},"summary":{"result":"success","short":"A representative from Techno One named Abby calls a customer named Jenny Gerald to confirm her upcoming IT review. Jenny is confused because Abby had called before and she had the wrong number. They clarify the information and end the call."},"intents":{"segments":[{"text":"So we're coming up for a what review? IT. IT review.","start_word":87,"end_word":97,"intents":[{"intent":"Schedule it review","confidence_score":0.4409599}]}]},"sentiments":{"segments":[{"text":"Hello, Hello? Abby from Techno One. Hi. So I missed a couple of calls from you. Oh, can I get your name, ma'am? It's Jenny Gerald. Oh, hi, ma'am. Oh, this is Abby. I'm calling from technical one from Springfield, Brisbane. Daniel asked me to reach out to you because we've spoken with you in the past, and I have a note here that shows that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct? So we're coming up for a what review? IT. IT review. Oh, IT review. Right. Right. Right. Right. Oh, we wanted to reach out. That's why Damien wants me to confirm first, and then he will call you. Right. When is your availability, ma'am? Or can he call you by next week? Okay. So it's Daniel. From Technowand in Springfield, Brisbane. Yeah. I'm sorry.","start_word":0,"end_word":150,"sentiment":"neutral","sentiment_score":0.03750286623835564},{"text":"I think you've got the wrong number.","start_word":151,"end_word":157,"sentiment":"negative","sentiment_score":-0.3850661516189575},{"text":"So you're not up for an IT review? No. Alright. Alright.","start_word":158,"end_word":168,"sentiment":"neutral","sentiment_score":-0.13069245219230652},{"text":"Thank you, ma'am.","start_word":169,"end_word":171,"sentiment":"positive","sentiment_score":0.44539985060691833},{"text":"Take care. No Thanks. problem. I'll let him know. Bye. Alright. Thanks. Bye.","start_word":172,"end_word":184,"sentiment":"neutral","sentiment_score":0.18900159001350403}],"average":{"sentiment":"neutral","sentiment_score":0.03534026310361665}}}}