{"metadata":{"transaction_key":"deprecated","request_id":"01a06a95-e66d-7543-838c-b0bcd15e68fc","sha256":"a5318175d4e6b0fba20a6530607a93000866c0e3a2c466dff24ec446bdac39a5","created":"2026-09-04T04:03:25.533Z","duration":303.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1057,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1196,"output_tokens":1199},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1196,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. How are you? My Bremer heating is not working again. I think it's been about a year since the last time it was fixed. Unit 2 2 Hooker Avenue In Springwell, Victoria 3171. Yeah. That's it. Think about a year ago, that would have come out through winter. Maybe it's just under you. Yeah. Yeah. Oh, two years. Oh, shit. That's a plus. Is it under warranty, Ken? Or how does it work now? Oh, okay. What's the what's the damage? Okay. Fair enough. Okay. That's fine. Okay. Let me see if I'm available. Tuesday, '8. Oh, okay. But what time? Morning? Please early ish. Like, what what time is early? Like, nine thirty? Well, that's early. Any later than that? Alright. Alright. But the latest would be, like, 11:30 to twelve. Look. I'm happy for that. I'll probably be sleeping in for the Tuesday. Yeah. Leave it in the morning, and I'll just sort of, like, yeah, go go from there. It's a no. Yep. Yeah. That's correct. Yep. Yep. Okay. Thank you. If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before the the date. Oh, okay. Yeah. Good. Yeah. Because what's happening now, they turned it on, but I don't think the the heating is actually switching on. That's, like, sort of similar similar problem to last time. Maybe maybe there's rats upstairs chewing the wire. That's what happened last time. But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the moment. Okay. Yeah. Yeah. Yeah. Okay. Alright. Sounds good. I'll put it in Tuesday morning. Thank you. Alright. Thanks. Bye. Bye. Bye.","confidence":0.9724121,"words":[{"word":"oh","start":96.020004,"end":96.26,"confidence":0.7675781,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08281778544187546},{"word":"hi","start":96.26,"end":96.5,"confidence":0.9921875,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.0931822508573532},{"word":"how","start":96.5,"end":96.66,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0892595648765564},{"word":"are","start":96.66,"end":96.82,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07659220695495605},{"word":"you","start":96.82,"end":97.32,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.10044048726558684},{"word":"my","start":98.835,"end":99.335,"confidence":0.8676758,"punctuated_word":"My","sentiment":"negative","sentiment_score":-0.37353143095970154},{"word":"bremer","start":99.555,"end":100.055,"confidence":0.5470581,"punctuated_word":"Bremer","sentiment":"negative","sentiment_score":-0.34698784351348877},{"word":"heating","start":100.435,"end":100.835,"confidence":0.9243164,"punctuated_word":"heating","sentiment":"negative","sentiment_score":-0.4689692556858063},{"word":"is","start":100.835,"end":100.995,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5383486747741699},{"word":"not","start":100.995,"end":101.315,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5555810332298279},{"word":"working","start":101.315,"end":101.635,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.48377448320388794},{"word":"again","start":101.635,"end":101.875,"confidence":0.99853516,"punctuated_word":"again.","sentiment":"negative","sentiment_score":-0.4062790274620056},{"word":"i","start":101.875,"end":101.955,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29836905002593994},{"word":"think","start":101.955,"end":102.115,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.29584383964538574},{"word":"it's","start":102.115,"end":102.355,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3304513692855835},{"word":"been","start":102.355,"end":102.515,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2886795997619629},{"word":"about","start":102.515,"end":102.835,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.31122303009033203},{"word":"a","start":102.835,"end":102.995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26271170377731323},{"word":"year","start":102.995,"end":103.315,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.2765183448791504},{"word":"since","start":103.315,"end":103.635,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.20414689183235168},{"word":"the","start":103.635,"end":103.795,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2113138884305954},{"word":"last","start":103.795,"end":104.275,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1601397693157196},{"word":"time","start":104.275,"end":104.775,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.22948876023292544},{"word":"it","start":105.555,"end":105.715,"confidence":0.97314453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.26374560594558716},{"word":"was","start":105.715,"end":105.955,"confidence":1.0,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.386018842458725},{"word":"fixed","start":105.955,"end":106.455,"confidence":0.84887695,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":-0.1647498905658722},{"word":"unit","start":108.755,"end":109.155,"confidence":0.91845703,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.003813125193119049},{"word":"2","start":109.155,"end":109.655,"confidence":0.99316406,"punctuated_word":"2","sentiment":"neutral","sentiment_score":-0.003862711600959301},{"word":"2","start":111.15,"end":111.39,"confidence":0.96972656,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.0004489384591579437},{"word":"hooker","start":111.39,"end":111.87,"confidence":0.99658203,"punctuated_word":"Hooker","sentiment":"neutral","sentiment_score":0.007447781041264534},{"word":"avenue","start":111.87,"end":112.37,"confidence":0.99902344,"punctuated_word":"Avenue","sentiment":"neutral","sentiment_score":0.009963391348719597},{"word":"in","start":112.43,"end":112.67,"confidence":0.99121094,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.00010044779628515244},{"word":"springwell","start":112.67,"end":113.17,"confidence":0.9173177,"punctuated_word":"Springwell,","sentiment":"neutral","sentiment_score":-0.0013623759150505066},{"word":"victoria","start":113.39,"end":113.89,"confidence":1.0,"punctuated_word":"Victoria","sentiment":"neutral","sentiment_score":-0.00015176460146903992},{"word":"3171","start":113.95,"end":115.41,"confidence":0.99108887,"punctuated_word":"3171.","sentiment":"neutral","sentiment_score":-0.0013474735897034409},{"word":"yeah","start":122.75,"end":122.99,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018453527241945267},{"word":"that's","start":122.99,"end":123.15,"confidence":0.96850586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05329844355583191},{"word":"it","start":123.15,"end":123.495,"confidence":0.9941406,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0673324465751648},{"word":"think","start":123.575005,"end":123.895004,"confidence":0.99902344,"punctuated_word":"Think","sentiment":"neutral","sentiment_score":-0.09401535987854004},{"word":"about","start":123.895004,"end":123.935005,"confidence":0.8676758,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09655392169952393},{"word":"a","start":123.935005,"end":123.975006,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08323313295841217},{"word":"year","start":123.975006,"end":124.375,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.0933590829372406},{"word":"ago","start":124.375,"end":124.855,"confidence":0.86987305,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.09061428159475328},{"word":"that","start":124.855,"end":125.015,"confidence":0.58935547,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09559164941310884},{"word":"would","start":125.015,"end":125.175,"confidence":0.99316406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.09885542094707488},{"word":"have","start":125.175,"end":125.255005,"confidence":0.74072266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11107563972473145},{"word":"come","start":125.255005,"end":125.495,"confidence":0.99902344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.12964113056659698},{"word":"out","start":125.495,"end":125.735,"confidence":0.98095703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.10514747351408003},{"word":"through","start":125.735,"end":125.895004,"confidence":0.6333008,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1383015513420105},{"word":"winter","start":125.895004,"end":126.395004,"confidence":0.74072266,"punctuated_word":"winter.","sentiment":"neutral","sentiment_score":-0.1684071570634842},{"word":"maybe","start":127.815,"end":128.13501,"confidence":0.33642578,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.15748515725135803},{"word":"it's","start":128.13501,"end":128.455,"confidence":0.38305664,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.16276021301746368},{"word":"just","start":128.455,"end":128.855,"confidence":0.9741211,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16800110042095184},{"word":"under","start":128.855,"end":129.255,"confidence":0.9716797,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.14847765862941742},{"word":"you","start":129.255,"end":129.755,"confidence":0.8034668,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.17678943276405334},{"word":"yeah","start":130.535,"end":131.035,"confidence":0.69970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04050684720277786},{"word":"yeah","start":139.44,"end":139.94,"confidence":0.96655273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003442860674113035},{"word":"oh","start":140.56,"end":140.8,"confidence":0.7441406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08705509454011917},{"word":"two","start":140.8,"end":141.04001,"confidence":0.7265625,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.05368546396493912},{"word":"years","start":141.04001,"end":141.52,"confidence":0.72998047,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.08293135464191437},{"word":"oh","start":141.52,"end":141.68001,"confidence":0.8195801,"punctuated_word":"Oh,","sentiment":"negative","sentiment_score":-0.4290265142917633},{"word":"shit","start":141.68001,"end":142.18001,"confidence":0.9506836,"punctuated_word":"shit.","sentiment":"negative","sentiment_score":-0.6185584664344788},{"word":"that's","start":142.32,"end":142.40001,"confidence":0.6253662,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.4014620184898377},{"word":"a","start":142.40001,"end":142.64,"confidence":0.5966797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3236624002456665},{"word":"plus","start":142.64,"end":143.14,"confidence":0.8828125,"punctuated_word":"plus.","sentiment":"neutral","sentiment_score":-0.196430966258049},{"word":"is","start":161.335,"end":161.57501,"confidence":0.97314453,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.003436153754591942},{"word":"it","start":161.57501,"end":161.895,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.005789866670966148},{"word":"under","start":161.895,"end":162.21501,"confidence":0.98828125,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.0016505569219589231},{"word":"warranty","start":162.21501,"end":162.71501,"confidence":0.9375,"punctuated_word":"warranty,","sentiment":"neutral","sentiment_score":-0.010076947510242462},{"word":"ken","start":163.015,"end":163.335,"confidence":0.59375,"punctuated_word":"Ken?","sentiment":"neutral","sentiment_score":0.0007582521066069603},{"word":"or","start":163.335,"end":163.835,"confidence":0.78759766,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.002040250226855278},{"word":"how","start":164.88,"end":164.95999,"confidence":0.9633789,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.018525872379541397},{"word":"does","start":164.95999,"end":165.12,"confidence":0.9892578,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.00668354332447052},{"word":"it","start":165.12,"end":165.28,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0009514540433883668},{"word":"work","start":165.28,"end":165.44,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.00494447723031044},{"word":"now","start":165.44,"end":165.94,"confidence":0.99853516,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.012758265249431132},{"word":"oh","start":169.92,"end":170.42,"confidence":0.9716797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.016604337841272354},{"word":"okay","start":170.56,"end":171.06,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.008742008358240128},{"word":"what's","start":171.92,"end":172.16,"confidence":0.6673584,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.029371824115514755},{"word":"the","start":172.16,"end":172.66,"confidence":0.8588867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.044273026287555695},{"word":"what's","start":173.2,"end":173.68,"confidence":0.73791504,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.06866887956857681},{"word":"the","start":173.68,"end":173.84,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09441329538822174},{"word":"damage","start":173.84,"end":174.34,"confidence":0.98706055,"punctuated_word":"damage?","sentiment":"neutral","sentiment_score":-0.050716180354356766},{"word":"okay","start":177.04,"end":177.54,"confidence":0.74572754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05158720910549164},{"word":"fair","start":178.56,"end":178.88,"confidence":0.43017578,"punctuated_word":"Fair","sentiment":"neutral","sentiment_score":0.09138673543930054},{"word":"enough","start":178.88,"end":179.085,"confidence":0.99194336,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.0803849846124649},{"word":"okay","start":180.365,"end":180.865,"confidence":0.9916992,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04731392487883568},{"word":"that's","start":182.60501,"end":182.925,"confidence":0.76171875,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1561724841594696},{"word":"fine","start":182.925,"end":183.32501,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.12331923842430116},{"word":"okay","start":183.32501,"end":183.82501,"confidence":0.9765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03544360771775246},{"word":"let","start":185.16501,"end":185.66501,"confidence":0.4494629,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03080773912370205},{"word":"me","start":190.205,"end":190.365,"confidence":0.94921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.025458503514528275},{"word":"see","start":190.365,"end":190.60501,"confidence":0.9902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.028204046189785004},{"word":"if","start":190.60501,"end":190.765,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023227835074067116},{"word":"i'm","start":190.765,"end":191.085,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.033746253699064255},{"word":"available","start":191.085,"end":191.585,"confidence":0.95092773,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.01953924633562565},{"word":"tuesday","start":192.14,"end":192.54,"confidence":0.71875,"punctuated_word":"Tuesday,","sentiment":"neutral","sentiment_score":0.018451733514666557},{"word":"'8","start":192.54,"end":193.04,"confidence":0.95874023,"punctuated_word":"'8.","sentiment":"neutral","sentiment_score":0.018687404692173004},{"word":"oh","start":195.02,"end":195.26,"confidence":0.8395996,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.034721579402685165},{"word":"okay","start":195.26,"end":195.66,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02892807126045227},{"word":"but","start":195.66,"end":195.9,"confidence":0.9536133,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.011565795168280602},{"word":"what","start":195.9,"end":196.06,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.010995200835168362},{"word":"time","start":196.06,"end":196.56,"confidence":0.9777832,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.016797032207250595},{"word":"morning","start":196.86,"end":197.36,"confidence":0.85839844,"punctuated_word":"Morning?","sentiment":"neutral","sentiment_score":0.0236910842359066},{"word":"please","start":199.5,"end":199.98,"confidence":0.35888672,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.060398757457733154},{"word":"early","start":199.98,"end":200.48,"confidence":0.6777344,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.08096348494291306},{"word":"ish","start":201.26,"end":201.76,"confidence":0.7288411,"punctuated_word":"ish.","sentiment":"neutral","sentiment_score":0.06356000900268555},{"word":"like","start":202.06,"end":202.38,"confidence":0.89501953,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.03740055114030838},{"word":"what","start":202.38,"end":202.78,"confidence":0.96240234,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.11317124962806702},{"word":"what","start":202.78,"end":203.02,"confidence":0.88427734,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03319220989942551},{"word":"time","start":203.02,"end":203.34,"confidence":0.9902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.038975365459918976},{"word":"is","start":203.34,"end":203.58,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03412902355194092},{"word":"early","start":203.58,"end":203.98,"confidence":0.8376465,"punctuated_word":"early?","sentiment":"neutral","sentiment_score":0.038322776556015015},{"word":"like","start":203.98,"end":204.14,"confidence":0.88964844,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.02118246629834175},{"word":"nine","start":204.14,"end":204.38,"confidence":0.9375,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.03480342775583267},{"word":"thirty","start":204.38,"end":204.825,"confidence":0.9382324,"punctuated_word":"thirty?","sentiment":"neutral","sentiment_score":0.03412152826786041},{"word":"well","start":208.425,"end":208.745,"confidence":0.920166,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.011397304944694042},{"word":"that's","start":208.745,"end":209.065,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.014298572205007076},{"word":"early","start":209.065,"end":209.565,"confidence":0.9724121,"punctuated_word":"early.","sentiment":"neutral","sentiment_score":-0.02697710134088993},{"word":"any","start":212.50499,"end":212.745,"confidence":0.7709961,"punctuated_word":"Any","sentiment":"neutral","sentiment_score":-0.04215375334024429},{"word":"later","start":212.745,"end":213.065,"confidence":0.96875,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.03011895902454853},{"word":"than","start":213.065,"end":213.565,"confidence":0.8100586,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.03085659258067608},{"word":"that","start":216.825,"end":217.22499,"confidence":0.9030762,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.045899976044893265},{"word":"alright","start":217.22499,"end":217.56,"confidence":0.6616211,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.005088591482490301},{"word":"alright","start":227.31999,"end":227.81999,"confidence":0.82714844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.032172054052352905},{"word":"but","start":228.28,"end":228.52,"confidence":0.66064453,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.015079088509082794},{"word":"the","start":228.52,"end":228.68,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011811602860689163},{"word":"latest","start":228.68,"end":229.0,"confidence":0.9951172,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":0.022157669067382812},{"word":"would","start":229.0,"end":229.08,"confidence":0.7626953,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.024244841188192368},{"word":"be","start":229.08,"end":229.23999,"confidence":0.9526367,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.007864248007535934},{"word":"like","start":229.23999,"end":229.48,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.00795472227036953},{"word":"11:30","start":229.48,"end":230.2,"confidence":1.0,"punctuated_word":"11:30","sentiment":"neutral","sentiment_score":0.03986968845129013},{"word":"to","start":230.2,"end":230.36,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015157658606767654},{"word":"twelve","start":230.36,"end":230.775,"confidence":0.9741211,"punctuated_word":"twelve.","sentiment":"neutral","sentiment_score":0.017759546637535095},{"word":"look","start":232.855,"end":233.095,"confidence":0.84814453,"punctuated_word":"Look.","sentiment":"positive","sentiment_score":0.3624773621559143},{"word":"i'm","start":233.095,"end":233.33499,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5600252151489258},{"word":"happy","start":233.33499,"end":233.575,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6048067212104797},{"word":"for","start":233.575,"end":233.735,"confidence":0.98828125,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.678091287612915},{"word":"that","start":233.735,"end":233.89499,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.6241941452026367},{"word":"i'll","start":233.89499,"end":234.055,"confidence":0.98950195,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.37956351041793823},{"word":"probably","start":234.055,"end":234.45499,"confidence":1.0,"punctuated_word":"probably","sentiment":"positive","sentiment_score":0.3669461607933045},{"word":"be","start":234.45499,"end":234.855,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.301503449678421},{"word":"sleeping","start":234.855,"end":235.25499,"confidence":0.9970703,"punctuated_word":"sleeping","sentiment":"neutral","sentiment_score":0.2802664339542389},{"word":"in","start":235.25499,"end":235.75499,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24765130877494812},{"word":"for","start":235.89499,"end":236.135,"confidence":0.6298828,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21268287301063535},{"word":"the","start":236.135,"end":236.295,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2224644720554352},{"word":"tuesday","start":236.295,"end":236.795,"confidence":0.93725586,"punctuated_word":"Tuesday.","sentiment":"neutral","sentiment_score":0.23373740911483765},{"word":"yeah","start":237.735,"end":238.235,"confidence":0.9108887,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06927212327718735},{"word":"leave","start":238.295,"end":238.61499,"confidence":0.6425781,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":0.016797058284282684},{"word":"it","start":238.61499,"end":238.775,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01100910920649767},{"word":"in","start":238.775,"end":238.855,"confidence":0.8178711,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007769627030938864},{"word":"the","start":238.855,"end":238.935,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015251824632287024},{"word":"morning","start":238.935,"end":239.25499,"confidence":0.9255371,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.017940878868103027},{"word":"and","start":239.25499,"end":239.495,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01004968024790287},{"word":"i'll","start":239.495,"end":239.655,"confidence":0.9724121,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01646864227950573},{"word":"just","start":239.655,"end":239.89499,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016974754631519318},{"word":"sort","start":239.89499,"end":240.055,"confidence":0.99609375,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.012297434732317924},{"word":"of","start":240.055,"end":240.215,"confidence":0.7932129,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.011201762594282629},{"word":"like","start":240.215,"end":240.375,"confidence":0.9067383,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0155522171407938},{"word":"yeah","start":240.375,"end":240.875,"confidence":0.8942871,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.01825682818889618},{"word":"go","start":241.015,"end":241.515,"confidence":0.98291016,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.015181563794612885},{"word":"go","start":241.575,"end":241.735,"confidence":0.9453125,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.011803988367319109},{"word":"from","start":241.735,"end":241.97499,"confidence":0.76708984,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.007661509793251753},{"word":"there","start":241.97499,"end":242.47499,"confidence":0.96850586,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.008227762766182423},{"word":"it's","start":245.33499,"end":245.575,"confidence":0.5604248,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.004851385485380888},{"word":"a","start":245.575,"end":245.97499,"confidence":0.59277344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003908152692019939},{"word":"no","start":245.97499,"end":246.42,"confidence":0.65856934,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":0.0031814216636121273},{"word":"yep","start":246.5,"end":247.0,"confidence":0.8479004,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.005078167654573917},{"word":"yeah","start":247.54,"end":247.78,"confidence":0.9279785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020426712930202484},{"word":"that's","start":247.78,"end":248.02,"confidence":0.9946289,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04802418500185013},{"word":"correct","start":248.02,"end":248.52,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.050471216440200806},{"word":"yep","start":257.54,"end":257.86,"confidence":0.95288086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07680164277553558},{"word":"yep","start":257.86,"end":258.34,"confidence":0.88671875,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07924136519432068},{"word":"okay","start":258.34,"end":258.82,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1984613537788391},{"word":"thank","start":258.82,"end":259.13998,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4853892326354981},{"word":"you","start":259.13998,"end":259.63998,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5135939121246338},{"word":"if","start":261.245,"end":261.485,"confidence":0.8408203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.051233187317848206},{"word":"i","start":261.485,"end":261.645,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0969039425253868},{"word":"need","start":261.645,"end":261.805,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1223410740494728},{"word":"to","start":261.805,"end":261.88498,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12164971232414246},{"word":"cancel","start":261.88498,"end":262.205,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1278584450483322},{"word":"it","start":262.205,"end":262.44498,"confidence":0.8989258,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09640280902385712},{"word":"like","start":262.44498,"end":262.60498,"confidence":0.9633789,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06268587708473206},{"word":"if","start":262.60498,"end":262.76498,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05810103565454483},{"word":"it","start":262.76498,"end":262.845,"confidence":0.5083008,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05269511416554451},{"word":"all","start":262.845,"end":263.085,"confidence":0.62841797,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.044681668281555176},{"word":"of","start":263.085,"end":263.16498,"confidence":0.9560547,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06232370063662529},{"word":"a","start":263.16498,"end":263.245,"confidence":0.9428711,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06881187856197357},{"word":"sudden","start":263.245,"end":263.485,"confidence":1.0,"punctuated_word":"sudden","sentiment":"neutral","sentiment_score":-0.040695253759622574},{"word":"works","start":263.485,"end":263.805,"confidence":0.99609375,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.1279185265302658},{"word":"for","start":263.805,"end":263.88498,"confidence":0.9140625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08657878637313843},{"word":"some","start":263.88498,"end":264.04498,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.09192313253879549},{"word":"reason","start":264.04498,"end":264.365,"confidence":0.9785156,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.05748267844319344},{"word":"i","start":264.365,"end":264.525,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05753519758582115},{"word":"can","start":264.525,"end":264.685,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06461524963378906},{"word":"cancel","start":264.685,"end":265.00497,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.07921168208122253},{"word":"before","start":265.00497,"end":265.50497,"confidence":0.9770508,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.1266589313745499},{"word":"the","start":266.525,"end":266.60498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04022848606109619},{"word":"the","start":266.60498,"end":266.76498,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.037221647799015045},{"word":"date","start":266.76498,"end":267.26498,"confidence":0.90649414,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.03814597427845001},{"word":"oh","start":269.16498,"end":269.405,"confidence":0.82910156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04867500439286232},{"word":"okay","start":269.405,"end":269.88498,"confidence":0.9875488,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06173727288842201},{"word":"yeah","start":269.88498,"end":270.04498,"confidence":0.67749023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1166064515709877},{"word":"good","start":270.04498,"end":270.54498,"confidence":0.70129395,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.18537026643753052},{"word":"yeah","start":270.76498,"end":270.925,"confidence":0.7487793,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0095823397859931},{"word":"because","start":270.925,"end":271.16498,"confidence":0.8520508,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06323492527008057},{"word":"what's","start":271.16498,"end":271.405,"confidence":0.9980469,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.07232780009508133},{"word":"happening","start":271.405,"end":271.645,"confidence":1.0,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.12449762970209122},{"word":"now","start":271.645,"end":271.88498,"confidence":0.81030273,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.1009141206741333},{"word":"they","start":271.88498,"end":272.04498,"confidence":0.7421875,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.14635303616523743},{"word":"turned","start":272.04498,"end":272.205,"confidence":0.5024414,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.13578815758228302},{"word":"it","start":272.205,"end":272.365,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1232728436589241},{"word":"on","start":272.365,"end":272.525,"confidence":0.9367676,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.09251074492931366},{"word":"but","start":272.525,"end":272.685,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08284918963909149},{"word":"i","start":272.685,"end":272.76498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13475356996059418},{"word":"don't","start":272.76498,"end":272.925,"confidence":0.99560547,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1379215568304062},{"word":"think","start":272.925,"end":273.16498,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.15821711719036102},{"word":"the","start":273.16498,"end":273.405,"confidence":0.80810547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20017386972904205},{"word":"the","start":273.405,"end":273.485,"confidence":0.9111328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18514779210090637},{"word":"heating","start":273.485,"end":273.805,"confidence":0.9941406,"punctuated_word":"heating","sentiment":"neutral","sentiment_score":-0.17878973484039307},{"word":"is","start":273.805,"end":273.88498,"confidence":0.60302734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.298902690410614},{"word":"actually","start":273.88498,"end":274.205,"confidence":0.99902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.25359269976615906},{"word":"switching","start":274.205,"end":274.60498,"confidence":1.0,"punctuated_word":"switching","sentiment":"neutral","sentiment_score":-0.23042745888233185},{"word":"on","start":274.60498,"end":274.84497,"confidence":0.7147217,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.17699052393436432},{"word":"that's","start":274.84497,"end":275.085,"confidence":0.67496747,"punctuated_word":"That's,","sentiment":"neutral","sentiment_score":-0.12840694189071655},{"word":"like","start":275.085,"end":275.32498,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.10314610600471497},{"word":"sort","start":275.32498,"end":275.56497,"confidence":0.98535156,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.08998573571443558},{"word":"of","start":275.56497,"end":275.82,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09734160453081132},{"word":"similar","start":276.06,"end":276.56,"confidence":0.9941406,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.10194313526153564},{"word":"similar","start":276.78,"end":277.18,"confidence":0.9892578,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.1088142842054367},{"word":"problem","start":277.18,"end":277.58002,"confidence":0.73095703,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.15763846039772034},{"word":"to","start":277.58002,"end":277.66,"confidence":0.8833008,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1226872131228447},{"word":"last","start":277.66,"end":278.06,"confidence":0.9453125,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1031033769249916},{"word":"time","start":278.06,"end":278.30002,"confidence":0.92578125,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.1412389874458313},{"word":"maybe","start":278.30002,"end":278.80002,"confidence":0.9921875,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.1447688788175583},{"word":"maybe","start":279.34,"end":279.58002,"confidence":0.98535156,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.16183683276176453},{"word":"there's","start":279.58002,"end":279.82,"confidence":0.953125,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.18311691284179688},{"word":"rats","start":279.82,"end":280.06,"confidence":0.9604492,"punctuated_word":"rats","sentiment":"neutral","sentiment_score":-0.27192065119743347},{"word":"upstairs","start":280.06,"end":280.56,"confidence":0.99609375,"punctuated_word":"upstairs","sentiment":"neutral","sentiment_score":-0.2847815155982971},{"word":"chewing","start":280.7,"end":281.1,"confidence":0.97509766,"punctuated_word":"chewing","sentiment":"neutral","sentiment_score":-0.2557021975517273},{"word":"the","start":281.1,"end":281.18,"confidence":0.9301758,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2705913484096527},{"word":"wire","start":281.18,"end":281.5,"confidence":0.9729004,"punctuated_word":"wire.","sentiment":"neutral","sentiment_score":-0.21197140216827393},{"word":"that's","start":281.5,"end":281.74002,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.09235738962888718},{"word":"what","start":281.74002,"end":281.9,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08309940248727798},{"word":"happened","start":281.9,"end":282.14,"confidence":0.99902344,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.10356798022985458},{"word":"last","start":282.14,"end":282.64,"confidence":0.984375,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.04877777397632599},{"word":"time","start":283.82,"end":283.9,"confidence":0.91381836,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.10679812729358672},{"word":"but","start":283.9,"end":284.06,"confidence":0.16821289,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1145537868142128},{"word":"then","start":284.06,"end":284.56,"confidence":0.7988281,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.14524926245212555},{"word":"we","start":284.78,"end":285.02002,"confidence":0.96875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13613587617874146},{"word":"we","start":285.02002,"end":285.18,"confidence":0.8354492,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1494579166173935},{"word":"got","start":285.18,"end":285.34,"confidence":0.92578125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1868150979280472},{"word":"the","start":285.34,"end":285.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2062396854162216},{"word":"pesticides","start":285.5,"end":286.0,"confidence":0.99902344,"punctuated_word":"pesticides","sentiment":"neutral","sentiment_score":-0.17775015532970428},{"word":"done","start":286.22,"end":286.46002,"confidence":0.9760742,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.16592377424240112},{"word":"and","start":286.46002,"end":286.62,"confidence":0.9375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17067697644233704},{"word":"all","start":286.62,"end":286.78,"confidence":0.97265625,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1406577229499817},{"word":"that","start":286.78,"end":286.94,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13307170569896698},{"word":"sort","start":286.94,"end":287.1,"confidence":0.93359375,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.16212862730026245},{"word":"of","start":287.1,"end":287.18,"confidence":0.9770508,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.191972553730011},{"word":"stuff","start":287.18,"end":287.34,"confidence":0.8117676,"punctuated_word":"stuff,","sentiment":"neutral","sentiment_score":-0.20308774709701535},{"word":"so","start":287.34,"end":287.58002,"confidence":0.9790039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.12459371984004974},{"word":"i","start":287.58002,"end":287.66,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14633096754550934},{"word":"don't","start":287.66,"end":287.82,"confidence":0.982666,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13834747672080994},{"word":"know","start":287.82,"end":287.9,"confidence":0.9482422,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14506760239601135},{"word":"if","start":287.9,"end":288.06,"confidence":0.734375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1515669822692871},{"word":"that's","start":288.06,"end":288.14,"confidence":0.7585449,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.1319712996482849},{"word":"the","start":288.14,"end":288.38,"confidence":0.44433594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12350795418024064},{"word":"moment","start":288.38,"end":288.88,"confidence":0.90625,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.12325811386108398},{"word":"okay","start":290.955,"end":291.195,"confidence":0.7441406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.030095234513282776},{"word":"yeah","start":291.195,"end":291.695,"confidence":0.8347168,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011426609940826893},{"word":"yeah","start":292.475,"end":292.975,"confidence":0.763916,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010620850138366222},{"word":"yeah","start":293.995,"end":294.155,"confidence":0.7675781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011215895414352415},{"word":"okay","start":294.155,"end":294.655,"confidence":0.74853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02582181990146637},{"word":"alright","start":297.115,"end":297.615,"confidence":0.7878418,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18577897548675537},{"word":"sounds","start":297.675,"end":298.155,"confidence":0.9941406,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.3774044811725617},{"word":"good","start":298.155,"end":298.475,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3466942310333252},{"word":"i'll","start":298.475,"end":298.635,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2386189103126526},{"word":"put","start":298.635,"end":298.79498,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.2308796793222427},{"word":"it","start":298.79498,"end":298.955,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2583824694156647},{"word":"in","start":298.955,"end":299.35498,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2219838947057724},{"word":"tuesday","start":299.35498,"end":299.835,"confidence":0.9580078,"punctuated_word":"Tuesday","sentiment":"neutral","sentiment_score":0.18262061476707456},{"word":"morning","start":299.835,"end":300.155,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.204781174659729},{"word":"thank","start":300.155,"end":300.475,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43492910265922546},{"word":"you","start":300.475,"end":300.875,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34521234035491943},{"word":"alright","start":300.875,"end":301.275,"confidence":0.74279785,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23925529420375824},{"word":"thanks","start":301.275,"end":301.675,"confidence":0.95825195,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.33548206090927124},{"word":"bye","start":301.675,"end":301.995,"confidence":0.87060547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1425558775663376},{"word":"bye","start":301.995,"end":302.235,"confidence":0.89575195,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09717418998479845},{"word":"bye","start":302.235,"end":302.735,"confidence":0.84155273,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09495057910680772}],"paragraphs":{"transcript":"\nOh, hi. How are you? My Bremer heating is not working again. I think it's been about a year since the last time it was fixed. Unit 2 2 Hooker Avenue In Springwell, Victoria 3171.\n\nYeah. That's it. Think about a year ago, that would have come out through winter. Maybe it's just under you. Yeah.\n\nYeah. Oh, two years. Oh, shit. That's a plus. Is it under warranty, Ken?\n\nOr how does it work now? Oh, okay. What's the what's the damage? Okay. Fair enough.\n\nOkay. That's fine. Okay. Let me see if I'm available. Tuesday, '8.\n\nOh, okay. But what time? Morning? Please early ish. Like, what what time is early?\n\nLike, nine thirty? Well, that's early. Any later than that? Alright. Alright.\n\nBut the latest would be, like, 11:30 to twelve. Look. I'm happy for that. I'll probably be sleeping in for the Tuesday. Yeah.\n\nLeave it in the morning, and I'll just sort of, like, yeah, go go from there. It's a no. Yep. Yeah. That's correct.\n\nYep. Yep. Okay. Thank you. If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before the the date.\n\nOh, okay. Yeah. Good. Yeah. Because what's happening now, they turned it on, but I don't think the the heating is actually switching on.\n\nThat's, like, sort of similar similar problem to last time. Maybe maybe there's rats upstairs chewing the wire. That's what happened last time. But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the moment. Okay.\n\nYeah. Yeah. Yeah. Okay. Alright.\n\nSounds good. I'll put it in Tuesday morning. Thank you. Alright. Thanks.\n\nBye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":96.020004,"end":96.5,"sentiment":"neutral","sentiment_score":0.08800001814961433},{"text":"How are you?","start":96.5,"end":97.32,"sentiment":"neutral","sentiment_score":0.08876408636569977},{"text":"My Bremer heating is not working again.","start":98.835,"end":101.875,"sentiment":"negative","sentiment_score":-0.4533531069755554},{"text":"I think it's been about a year since the last time it was fixed.","start":101.875,"end":106.455,"sentiment":"neutral","sentiment_score":-0.26310004187481745},{"text":"Unit 2 2 Hooker Avenue In Springwell, Victoria 3171.","start":108.755,"end":115.41,"sentiment":"neutral","sentiment_score":0.0008024680169506206}],"sentiment":"neutral","sentiment_score":-0.18306736650078426,"num_words":35,"start":96.020004,"end":115.41},{"sentences":[{"text":"Yeah.","start":122.75,"end":122.99,"sentiment":"neutral","sentiment_score":-0.018453527241945267},{"text":"That's it.","start":122.99,"end":123.495,"sentiment":"neutral","sentiment_score":-0.06031544506549835},{"text":"Think about a year ago, that would have come out through winter.","start":123.575005,"end":126.395004,"sentiment":"neutral","sentiment_score":-0.10873298346996307},{"text":"Maybe it's just under you.","start":127.815,"end":129.755,"sentiment":"neutral","sentiment_score":-0.16270271241664885},{"text":"Yeah.","start":130.535,"end":131.035,"sentiment":"neutral","sentiment_score":-0.04050684720277786}],"sentiment":"neutral","sentiment_score":-0.10942383944278672,"num_words":21,"start":122.75,"end":131.035},{"sentences":[{"text":"Yeah.","start":139.44,"end":139.94,"sentiment":"neutral","sentiment_score":0.003442860674113035},{"text":"Oh, two years.","start":140.56,"end":141.52,"sentiment":"neutral","sentiment_score":-0.07455730438232422},{"text":"Oh, shit.","start":141.52,"end":142.18001,"sentiment":"negative","sentiment_score":-0.523792490363121},{"text":"That's a plus.","start":142.32,"end":143.14,"sentiment":"neutral","sentiment_score":-0.3071851283311844},{"text":"Is it under warranty, Ken?","start":161.335,"end":163.335,"sentiment":"neutral","sentiment_score":-0.004039054550230503}],"sentiment":"neutral","sentiment_score":-0.1578260493531291,"num_words":14,"start":139.44,"end":163.335},{"sentences":[{"text":"Or how does it work now?","start":163.335,"end":165.94,"sentiment":"neutral","sentiment_score":0.0030807373113930225},{"text":"Oh, okay.","start":169.92,"end":171.06,"sentiment":"neutral","sentiment_score":-0.01267317309975624},{"text":"What's the what's the damage?","start":171.92,"end":174.34,"sentiment":"neutral","sentiment_score":-0.05748864114284515},{"text":"Okay.","start":177.04,"end":177.54,"sentiment":"neutral","sentiment_score":0.05158720910549164},{"text":"Fair enough.","start":178.56,"end":179.085,"sentiment":"neutral","sentiment_score":0.08588586002588272}],"sentiment":"neutral","sentiment_score":-0.00443413743050769,"num_words":16,"start":163.335,"end":179.085},{"sentences":[{"text":"Okay.","start":180.365,"end":180.865,"sentiment":"neutral","sentiment_score":0.04731392487883568},{"text":"That's fine.","start":182.60501,"end":183.32501,"sentiment":"neutral","sentiment_score":0.13974586129188538},{"text":"Okay.","start":183.32501,"end":183.82501,"sentiment":"neutral","sentiment_score":0.03544360771775246},{"text":"Let me see if I'm available.","start":185.16501,"end":191.585,"sentiment":"neutral","sentiment_score":0.02683060398946206},{"text":"Tuesday, '8.","start":192.14,"end":193.04,"sentiment":"neutral","sentiment_score":0.01856956910341978}],"sentiment":"neutral","sentiment_score":0.0466976681103309,"num_words":12,"start":180.365,"end":193.04},{"sentences":[{"text":"Oh, okay.","start":195.02,"end":195.66,"sentiment":"neutral","sentiment_score":0.03182482533156872},{"text":"But what time?","start":195.66,"end":196.56,"sentiment":"neutral","sentiment_score":0.013119342736899853},{"text":"Morning?","start":196.86,"end":197.36,"sentiment":"neutral","sentiment_score":0.0236910842359066},{"text":"Please early ish.","start":199.5,"end":201.76,"sentiment":"neutral","sentiment_score":0.06830741713444392},{"text":"Like, what what time is early?","start":202.06,"end":203.98,"sentiment":"neutral","sentiment_score":0.04919852937261263}],"sentiment":"neutral","sentiment_score":0.04178747938325008,"num_words":15,"start":195.02,"end":203.98},{"sentences":[{"text":"Like, nine thirty?","start":203.98,"end":204.825,"sentiment":"neutral","sentiment_score":0.03003580744067828},{"text":"Well, that's early.","start":208.425,"end":209.565,"sentiment":"neutral","sentiment_score":-0.017557659496863682},{"text":"Any later than that?","start":212.50499,"end":217.22499,"sentiment":"neutral","sentiment_score":-0.03725732024759054},{"text":"Alright.","start":217.22499,"end":217.56,"sentiment":"neutral","sentiment_score":0.005088591482490301},{"text":"Alright.","start":227.31999,"end":227.81999,"sentiment":"neutral","sentiment_score":0.032172054052352905}],"sentiment":"neutral","sentiment_score":-0.006194515968672931,"num_words":12,"start":203.98,"end":227.81999},{"sentences":[{"text":"But the latest would be, like, 11:30 to twelve.","start":228.28,"end":230.775,"sentiment":"neutral","sentiment_score":0.017988785066538386},{"text":"Look.","start":232.855,"end":233.095,"sentiment":"positive","sentiment_score":0.3624773621559143},{"text":"I'm happy for that.","start":233.095,"end":233.89499,"sentiment":"positive","sentiment_score":0.6167793422937393},{"text":"I'll probably be sleeping in for the Tuesday.","start":233.89499,"end":236.795,"sentiment":"neutral","sentiment_score":0.28060195222496986},{"text":"Yeah.","start":237.735,"end":238.235,"sentiment":"neutral","sentiment_score":0.06927212327718735}],"sentiment":"neutral","sentiment_score":0.23067745817420277,"num_words":23,"start":228.28,"end":238.235},{"sentences":[{"text":"Leave it in the morning, and I'll just sort of, like, yeah, go go from there.","start":238.295,"end":242.47499,"sentiment":"neutral","sentiment_score":0.013277790159918368},{"text":"It's a no.","start":245.33499,"end":246.42,"sentiment":"neutral","sentiment_score":0.003980319947004318},{"text":"Yep.","start":246.5,"end":247.0,"sentiment":"neutral","sentiment_score":0.005078167654573917},{"text":"Yeah.","start":247.54,"end":247.78,"sentiment":"neutral","sentiment_score":0.020426712930202484},{"text":"That's correct.","start":247.78,"end":248.52,"sentiment":"neutral","sentiment_score":0.04924770072102547}],"sentiment":"neutral","sentiment_score":0.015147212366371052,"num_words":23,"start":238.295,"end":248.52},{"sentences":[{"text":"Yep.","start":257.54,"end":257.86,"sentiment":"neutral","sentiment_score":0.07680164277553558},{"text":"Yep.","start":257.86,"end":258.34,"sentiment":"neutral","sentiment_score":0.07924136519432068},{"text":"Okay.","start":258.34,"end":258.82,"sentiment":"neutral","sentiment_score":0.1984613537788391},{"text":"Thank you.","start":258.82,"end":259.63998,"sentiment":"positive","sentiment_score":0.4994915723800659},{"text":"If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before the the date.","start":261.245,"end":267.26498,"sentiment":"neutral","sentiment_score":-0.07557933296387394}],"sentiment":"neutral","sentiment_score":-0.015876430504280947,"num_words":29,"start":257.54,"end":267.26498},{"sentences":[{"text":"Oh, okay.","start":269.16498,"end":269.88498,"sentiment":"neutral","sentiment_score":0.055206138640642166},{"text":"Yeah.","start":269.88498,"end":270.04498,"sentiment":"neutral","sentiment_score":0.1166064515709877},{"text":"Good.","start":270.04498,"end":270.54498,"sentiment":"neutral","sentiment_score":0.18537026643753052},{"text":"Yeah.","start":270.76498,"end":270.925,"sentiment":"neutral","sentiment_score":0.0095823397859931},{"text":"Because what's happening now, they turned it on, but I don't think the the heating is actually switching on.","start":270.925,"end":274.84497,"sentiment":"neutral","sentiment_score":-0.15245607691375831}],"sentiment":"neutral","sentiment_score":-0.10311225526190053,"num_words":24,"start":269.16498,"end":274.84497},{"sentences":[{"text":"That's, like, sort of similar similar problem to last time.","start":274.84497,"end":278.30002,"sentiment":"neutral","sentiment_score":-0.11543058454990388},{"text":"Maybe maybe there's rats upstairs chewing the wire.","start":278.30002,"end":281.5,"sentiment":"neutral","sentiment_score":-0.22308621741831303},{"text":"That's what happened last time.","start":281.5,"end":283.9,"sentiment":"neutral","sentiment_score":-0.08692013472318649},{"text":"But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the moment.","start":283.9,"end":288.88,"sentiment":"neutral","sentiment_score":-0.15310750021175903},{"text":"Okay.","start":290.955,"end":291.195,"sentiment":"neutral","sentiment_score":-0.030095234513282776}],"sentiment":"neutral","sentiment_score":-0.1472186195137708,"num_words":46,"start":274.84497,"end":291.195},{"sentences":[{"text":"Yeah.","start":291.195,"end":291.695,"sentiment":"neutral","sentiment_score":-0.011426609940826893},{"text":"Yeah.","start":292.475,"end":292.975,"sentiment":"neutral","sentiment_score":-0.010620850138366222},{"text":"Yeah.","start":293.995,"end":294.155,"sentiment":"neutral","sentiment_score":0.011215895414352415},{"text":"Okay.","start":294.155,"end":294.655,"sentiment":"neutral","sentiment_score":0.02582181990146637},{"text":"Alright.","start":297.115,"end":297.615,"sentiment":"neutral","sentiment_score":0.18577897548675537}],"sentiment":"neutral","sentiment_score":0.04015384614467621,"num_words":5,"start":291.195,"end":297.615},{"sentences":[{"text":"Sounds good.","start":297.675,"end":298.475,"sentiment":"positive","sentiment_score":0.3620493561029434},{"text":"I'll put it in Tuesday morning.","start":298.475,"end":300.155,"sentiment":"neutral","sentiment_score":0.22287779053052267},{"text":"Thank you.","start":300.155,"end":300.875,"sentiment":"positive","sentiment_score":0.39007072150707245},{"text":"Alright.","start":300.875,"end":301.275,"sentiment":"neutral","sentiment_score":0.23925529420375824},{"text":"Thanks.","start":301.275,"end":301.675,"sentiment":"positive","sentiment_score":0.33548206090927124}],"sentiment":"neutral","sentiment_score":0.28468702112634975,"num_words":12,"start":297.675,"end":301.675},{"sentences":[{"text":"Bye.","start":301.675,"end":301.995,"sentiment":"neutral","sentiment_score":0.1425558775663376},{"text":"Bye.","start":301.995,"end":302.235,"sentiment":"neutral","sentiment_score":0.09717418998479845},{"text":"Bye.","start":302.235,"end":302.735,"sentiment":"neutral","sentiment_score":-0.09495057910680772}],"sentiment":"neutral","sentiment_score":0.048259829481442786,"num_words":3,"start":301.675,"end":302.735}]}}]},{"alternatives":[{"transcript":"Welcome to Seeley International Service for Breeze Air, Braemar. For gas ducted heating, wall furnaces, or space heaters, press 1. For Please enter your four digit postcode. Please hold while your call is transferred. Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira. One moment while we transfer you to one of our friendly staff. We appreciate your patience. Maintenance servicing is recommended every two years for domestic appliances. Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements. Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service. A list of frequently asked questions with answers to the most common customer questions is also available online. Where a service call confirms a repair under warranty, there will be no charge for the repair. Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply. Please confirm service charges with the customer service operator or agent when booking your service call. Proceeding with the booking confirms your acceptance of these charges. Good afternoon. This is Carrie Anne. How may I help you? Good. Okay. What's the address? Yep. Sean Nguyen. And I'm just let me have a look. August 2024, so two years. Time flies, doesn't it? Okay. Let's have a look. Let me have a look. No. Is that a warranty September 2024? Yeah. So we can have someone out. The $2.80 plus parts. They do a service on including that $2.80, and then, obviously, parts would be additional. The next available we have, though, is next Tuesday, the eighth. Mhmm. Yeah. I can do morning. Yep. Yeah. That should be fine. Well, we can I can do it for the first call, so he'd be there between 07:30 and eight? After that, I can't guarantee a time. So it would just be between eight and twelve. Yeah. That's our specific time because we know he'll start there. After that, we don't know how long each job will take, so he could be sooner or later. You know what I mean? Yeah. So just leave it as a morning, but not first? Yep. Let me see. And is the email address there newan s e nine at g mail dot com? Perfect. Alright. Well, it's all booked in. What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way. Easy. Thank you. Bye. Yeah. We just ask that you give us a bit of notice. That's all. So we can just give that spot to someone else. Oh, okay. Yeah. Oh, I hope not. Maybe he just needs a service. I mean, it could be yeah. I mean, he's gonna do a service anyway, so included in that. So we'll see what he finds. Easy. No worries. Bye.","confidence":0.99902344,"words":[{"word":"welcome","start":0.08,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.1280011534690857},{"word":"to","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12218806147575378},{"word":"seeley","start":0.48,"end":0.98,"confidence":0.75927734,"punctuated_word":"Seeley","sentiment":"neutral","sentiment_score":0.13874489068984985},{"word":"international","start":1.04,"end":1.54,"confidence":0.9560547,"punctuated_word":"International","sentiment":"neutral","sentiment_score":0.1603415161371231},{"word":"service","start":1.68,"end":2.0,"confidence":0.5751953,"punctuated_word":"Service","sentiment":"neutral","sentiment_score":0.1759212166070938},{"word":"for","start":2.0,"end":2.24,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1574321091175079},{"word":"breeze","start":2.24,"end":2.56,"confidence":0.89868164,"punctuated_word":"Breeze","sentiment":"neutral","sentiment_score":0.12523937225341797},{"word":"air","start":2.56,"end":3.04,"confidence":0.5776367,"punctuated_word":"Air,","sentiment":"neutral","sentiment_score":0.1260259449481964},{"word":"braemar","start":3.04,"end":3.54,"confidence":0.6016846,"punctuated_word":"Braemar.","sentiment":"neutral","sentiment_score":0.1332588642835617},{"word":"for","start":5.2,"end":5.44,"confidence":0.9707031,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.07592368125915527},{"word":"gas","start":5.44,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"gas","sentiment":"neutral","sentiment_score":0.09715332835912704},{"word":"ducted","start":5.7599998,"end":6.16,"confidence":0.9848633,"punctuated_word":"ducted","sentiment":"neutral","sentiment_score":0.08305659890174866},{"word":"heating","start":6.16,"end":6.66,"confidence":0.99853516,"punctuated_word":"heating,","sentiment":"neutral","sentiment_score":0.06053613126277923},{"word":"wall","start":6.72,"end":6.96,"confidence":0.9892578,"punctuated_word":"wall","sentiment":"neutral","sentiment_score":0.09612884372472764},{"word":"furnaces","start":6.96,"end":7.46,"confidence":0.98014325,"punctuated_word":"furnaces,","sentiment":"neutral","sentiment_score":0.07603716850280762},{"word":"or","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.07457133382558823},{"word":"space","start":7.9199996,"end":8.24,"confidence":0.99902344,"punctuated_word":"space","sentiment":"neutral","sentiment_score":0.059502605348825455},{"word":"heaters","start":8.24,"end":8.74,"confidence":0.99934894,"punctuated_word":"heaters,","sentiment":"neutral","sentiment_score":0.05523524805903435},{"word":"press","start":8.96,"end":9.44,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.03255872055888176},{"word":"1","start":9.44,"end":9.94,"confidence":0.9975586,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.031944699585437775},{"word":"for","start":10.24,"end":10.4,"confidence":0.41479492,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01097354292869568},{"word":"please","start":10.559999,"end":10.8,"confidence":0.7060547,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.006999596022069454},{"word":"enter","start":10.8,"end":11.12,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.004724657163023949},{"word":"your","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005044456571340561},{"word":"four","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.005923490971326828},{"word":"digit","start":11.5199995,"end":11.92,"confidence":1.0,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":0.006140219978988171},{"word":"postcode","start":11.92,"end":12.42,"confidence":0.9824219,"punctuated_word":"postcode.","sentiment":"neutral","sentiment_score":0.0007986544515006244},{"word":"please","start":14.875,"end":15.115,"confidence":0.9941406,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.006453759968280792},{"word":"hold","start":15.115,"end":15.514999,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.0029442161321640015},{"word":"while","start":15.514999,"end":15.755,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.01147177442908287},{"word":"your","start":15.755,"end":15.915,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0027947165071964264},{"word":"call","start":15.915,"end":16.154999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0062002018094062805},{"word":"is","start":16.154999,"end":16.395,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004431979730725288},{"word":"transferred","start":16.395,"end":16.895,"confidence":1.0,"punctuated_word":"transferred.","sentiment":"neutral","sentiment_score":0.01400807686150074},{"word":"welcome","start":21.195,"end":21.675,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.14187924563884735},{"word":"to","start":21.675,"end":21.915,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13304384052753448},{"word":"seeley","start":21.915,"end":22.395,"confidence":0.78222656,"punctuated_word":"Seeley","sentiment":"neutral","sentiment_score":0.15640997886657715},{"word":"international's","start":22.395,"end":22.895,"confidence":0.9411621,"punctuated_word":"International's","sentiment":"neutral","sentiment_score":0.19140765070915225},{"word":"service","start":23.275,"end":23.775,"confidence":0.9086914,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.1791444569826126},{"word":"center","start":23.835,"end":24.314999,"confidence":0.97802734,"punctuated_word":"center","sentiment":"neutral","sentiment_score":0.18456362187862396},{"word":"for","start":24.314999,"end":24.634998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15818573534488678},{"word":"breeze","start":24.634998,"end":25.035,"confidence":0.9577637,"punctuated_word":"Breeze","sentiment":"neutral","sentiment_score":0.12817443907260895},{"word":"air","start":25.035,"end":25.435,"confidence":0.6612549,"punctuated_word":"Air,","sentiment":"neutral","sentiment_score":0.1376553773880005},{"word":"braemar","start":25.435,"end":25.935,"confidence":0.9752197,"punctuated_word":"Braemar,","sentiment":"neutral","sentiment_score":0.15502223372459412},{"word":"coolware","start":26.235,"end":26.735,"confidence":0.8680013,"punctuated_word":"Coolware,","sentiment":"neutral","sentiment_score":0.1856629848480225},{"word":"convair","start":27.3,"end":27.8,"confidence":0.84749347,"punctuated_word":"Convair,","sentiment":"neutral","sentiment_score":0.196122944355011},{"word":"climate","start":28.019999,"end":28.34,"confidence":0.9892578,"punctuated_word":"Climate","sentiment":"neutral","sentiment_score":0.2451538443565369},{"word":"wizard","start":28.34,"end":28.82,"confidence":0.80908203,"punctuated_word":"Wizard,","sentiment":"neutral","sentiment_score":0.21826814115047455},{"word":"and","start":28.82,"end":29.14,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.20483633875846863},{"word":"aira","start":29.14,"end":29.64,"confidence":0.72786456,"punctuated_word":"Aira.","sentiment":"neutral","sentiment_score":0.1874558925628662},{"word":"one","start":30.02,"end":30.259998,"confidence":0.97998047,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.17519940435886383},{"word":"moment","start":30.259998,"end":30.58,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.18659570813179016},{"word":"while","start":30.58,"end":30.74,"confidence":0.9951172,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.1496137976646423},{"word":"we","start":30.74,"end":31.06,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.16912183165550232},{"word":"transfer","start":31.06,"end":31.46,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.21692806482315063},{"word":"you","start":31.46,"end":31.859999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17683202028274536},{"word":"to","start":31.859999,"end":31.939999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18310688436031344},{"word":"one","start":31.939999,"end":32.18,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1645551174879074},{"word":"of","start":32.18,"end":32.26,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16984134912490845},{"word":"our","start":32.26,"end":32.5,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.17835693061351776},{"word":"friendly","start":32.5,"end":32.899998,"confidence":1.0,"punctuated_word":"friendly","sentiment":"neutral","sentiment_score":0.1845128834247589},{"word":"staff","start":32.899998,"end":33.399998,"confidence":0.9802246,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":0.20388074219226837},{"word":"we","start":33.62,"end":33.94,"confidence":0.98291016,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.4151292145252228},{"word":"appreciate","start":33.94,"end":34.44,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.3777569532394409},{"word":"your","start":34.5,"end":34.66,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2955992817878723},{"word":"patience","start":34.66,"end":35.16,"confidence":0.9995117,"punctuated_word":"patience.","sentiment":"neutral","sentiment_score":0.32053425908088684},{"word":"maintenance","start":35.54,"end":36.04,"confidence":0.9951172,"punctuated_word":"Maintenance","sentiment":"neutral","sentiment_score":0.13075830042362213},{"word":"servicing","start":36.18,"end":36.68,"confidence":0.7446289,"punctuated_word":"servicing","sentiment":"neutral","sentiment_score":0.12005254626274107},{"word":"is","start":36.739998,"end":36.9,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10984455049037932},{"word":"recommended","start":36.9,"end":37.4,"confidence":1.0,"punctuated_word":"recommended","sentiment":"neutral","sentiment_score":0.16748014092445374},{"word":"every","start":37.54,"end":37.78,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.11264842003583908},{"word":"two","start":37.78,"end":38.02,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.08830082416534424},{"word":"years","start":38.02,"end":38.34,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":0.0943749099969864},{"word":"for","start":38.34,"end":38.579998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11049576848745346},{"word":"domestic","start":38.579998,"end":39.059998,"confidence":1.0,"punctuated_word":"domestic","sentiment":"neutral","sentiment_score":0.17686976492404938},{"word":"appliances","start":39.059998,"end":39.559998,"confidence":0.9995117,"punctuated_word":"appliances.","sentiment":"neutral","sentiment_score":0.1420200616121292},{"word":"maintenance","start":40.065002,"end":40.545002,"confidence":0.99902344,"punctuated_word":"Maintenance","sentiment":"neutral","sentiment_score":0.14279252290725708},{"word":"servicing","start":40.545002,"end":41.025,"confidence":0.9980469,"punctuated_word":"servicing","sentiment":"neutral","sentiment_score":0.21953414380550385},{"word":"will","start":41.025,"end":41.265,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18090736865997312},{"word":"assist","start":41.265,"end":41.665,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2542809844017029},{"word":"to","start":41.665,"end":41.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24082866311073303},{"word":"ensure","start":41.825,"end":42.305,"confidence":0.99902344,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.2249297946691513},{"word":"safe","start":42.305,"end":42.785,"confidence":0.9133301,"punctuated_word":"safe,","sentiment":"neutral","sentiment_score":0.29556310176849365},{"word":"efficient","start":42.785,"end":43.185,"confidence":0.9746094,"punctuated_word":"efficient,","sentiment":"neutral","sentiment_score":0.3129118084907532},{"word":"and","start":43.185,"end":43.425,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3356233239173889},{"word":"effective","start":43.425,"end":43.925,"confidence":1.0,"punctuated_word":"effective","sentiment":"neutral","sentiment_score":0.3032608926296234},{"word":"operation","start":43.985,"end":44.465,"confidence":1.0,"punctuated_word":"operation","sentiment":"positive","sentiment_score":0.35923272371292114},{"word":"of","start":44.465,"end":44.545002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.3015548288822174},{"word":"your","start":44.545002,"end":44.705,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2530677020549774},{"word":"system","start":44.705,"end":45.185,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.3033912777900696},{"word":"and","start":45.185,"end":45.425,"confidence":0.94140625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.26478078961372375},{"word":"maintain","start":45.425,"end":45.905,"confidence":0.9980469,"punctuated_word":"maintain","sentiment":"neutral","sentiment_score":0.25460365414619446},{"word":"your","start":45.905,"end":46.225,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24741430580615997},{"word":"appliance","start":46.225,"end":46.625,"confidence":0.99902344,"punctuated_word":"appliance","sentiment":"neutral","sentiment_score":0.2317027449607849},{"word":"warranty","start":46.625,"end":47.105,"confidence":1.0,"punctuated_word":"warranty","sentiment":"neutral","sentiment_score":0.2170746624469757},{"word":"requirements","start":47.105,"end":47.605,"confidence":0.986084,"punctuated_word":"requirements.","sentiment":"neutral","sentiment_score":0.22335034608840945},{"word":"online","start":48.065002,"end":48.565002,"confidence":0.99902344,"punctuated_word":"Online","sentiment":"neutral","sentiment_score":0.20249441266059875},{"word":"service","start":48.625,"end":49.105,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.15730738639831543},{"word":"requests","start":49.105,"end":49.505,"confidence":0.96533203,"punctuated_word":"requests","sentiment":"neutral","sentiment_score":0.16212297976016998},{"word":"can","start":49.505,"end":49.665,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13061589002609253},{"word":"be","start":49.665,"end":49.825,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1363534927368164},{"word":"made","start":49.825,"end":49.985,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.14403371512889862},{"word":"at","start":49.985,"end":50.145,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.1209191307425499},{"word":"ceilleyinternational.com/residential","start":50.145,"end":53.39,"confidence":0.9085403,"punctuated_word":"ceilleyinternational.com/residential,","sentiment":"neutral","sentiment_score":0.11632248014211656},{"word":"then","start":53.85,"end":54.010002,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09402848780155182},{"word":"click","start":54.010002,"end":54.25,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.09721100330352785},{"word":"on","start":54.25,"end":54.65,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.104078471660614},{"word":"service","start":54.65,"end":54.97,"confidence":0.9921875,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0886048823595047},{"word":"and","start":54.97,"end":55.21,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13101719319820404},{"word":"support","start":55.21,"end":55.71,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.14845889806747437},{"word":"where","start":55.93,"end":56.17,"confidence":0.66845703,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.1221507042646408},{"word":"you","start":56.17,"end":56.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12999475002288818},{"word":"can","start":56.25,"end":56.41,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11658259481191637},{"word":"leave","start":56.41,"end":56.65,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.12271001935005188},{"word":"your","start":56.65,"end":56.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12094279378652573},{"word":"details","start":56.89,"end":57.29,"confidence":0.8701172,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.1549665629863739},{"word":"and","start":57.29,"end":57.53,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1660209745168686},{"word":"we","start":57.53,"end":57.69,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.17255817353725433},{"word":"will","start":57.69,"end":57.85,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1630913019180298},{"word":"call","start":57.85,"end":58.010002,"confidence":0.984375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1365826278924942},{"word":"back","start":58.010002,"end":58.41,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.14242857694625854},{"word":"to","start":58.41,"end":58.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17252661287784576},{"word":"arrange","start":58.57,"end":58.97,"confidence":0.9980469,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.1835433393716812},{"word":"a","start":58.97,"end":59.05,"confidence":0.87597656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15752482414245603},{"word":"service","start":59.05,"end":59.55,"confidence":1.0,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.14079754054546356},{"word":"a","start":59.69,"end":59.85,"confidence":0.9980469,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.13160257041454315},{"word":"list","start":59.85,"end":60.17,"confidence":1.0,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.14937566220760343},{"word":"of","start":60.17,"end":60.25,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1381646990776062},{"word":"frequently","start":60.25,"end":60.75,"confidence":1.0,"punctuated_word":"frequently","sentiment":"neutral","sentiment_score":0.13936741650104523},{"word":"asked","start":60.81,"end":61.13,"confidence":1.0,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.1525685340166092},{"word":"questions","start":61.13,"end":61.53,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.10602068156003952},{"word":"with","start":61.53,"end":61.690002,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17429839074611664},{"word":"answers","start":61.690002,"end":62.09,"confidence":1.0,"punctuated_word":"answers","sentiment":"neutral","sentiment_score":0.1493927240371704},{"word":"to","start":62.09,"end":62.25,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1779722422361374},{"word":"the","start":62.25,"end":62.33,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1534130722284317},{"word":"most","start":62.33,"end":62.65,"confidence":1.0,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.1583131104707718},{"word":"common","start":62.65,"end":63.05,"confidence":1.0,"punctuated_word":"common","sentiment":"neutral","sentiment_score":0.12820062041282654},{"word":"customer","start":63.05,"end":63.53,"confidence":0.9980469,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.11544645577669144},{"word":"questions","start":63.53,"end":63.975,"confidence":0.9921875,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.15591031312942505},{"word":"is","start":64.215,"end":64.375,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16703492403030396},{"word":"also","start":64.375,"end":64.695,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14807972311973572},{"word":"available","start":64.695,"end":65.195,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.13219892978668213},{"word":"online","start":65.255,"end":65.755,"confidence":0.9946289,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.14155583083629608},{"word":"where","start":66.215,"end":66.455,"confidence":0.9892578,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.13128268718719482},{"word":"a","start":66.455,"end":66.615,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1803475022315979},{"word":"service","start":66.615,"end":67.095,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.13279293477535248},{"word":"call","start":67.095,"end":67.494995,"confidence":0.9536133,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14919912815093994},{"word":"confirms","start":67.494995,"end":67.975,"confidence":0.96972656,"punctuated_word":"confirms","sentiment":"neutral","sentiment_score":0.1130877137184143},{"word":"a","start":67.975,"end":68.055,"confidence":0.6845703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1204928457736969},{"word":"repair","start":68.055,"end":68.534996,"confidence":1.0,"punctuated_word":"repair","sentiment":"neutral","sentiment_score":0.07485659420490265},{"word":"under","start":68.534996,"end":68.775,"confidence":0.9980469,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.08844686299562454},{"word":"warranty","start":68.775,"end":69.275,"confidence":0.9980469,"punctuated_word":"warranty,","sentiment":"neutral","sentiment_score":0.12993291020393372},{"word":"there","start":69.494995,"end":69.655,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.13836424052715302},{"word":"will","start":69.655,"end":69.814995,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11442822217941284},{"word":"be","start":69.814995,"end":69.975,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11538234353065492},{"word":"no","start":69.975,"end":70.295,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.09752047061920166},{"word":"charge","start":70.295,"end":70.615,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.08972443640232086},{"word":"for","start":70.615,"end":70.854996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12745174765586853},{"word":"the","start":70.854996,"end":71.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07058149576187134},{"word":"repair","start":71.015,"end":71.515,"confidence":0.99902344,"punctuated_word":"repair.","sentiment":"neutral","sentiment_score":0.07782305777072906},{"word":"where","start":71.735,"end":71.975,"confidence":0.9921875,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.09207461774349213},{"word":"the","start":71.975,"end":72.134995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1005835235118866},{"word":"call","start":72.134995,"end":72.455,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05980804190039635},{"word":"identifies","start":72.455,"end":72.955,"confidence":0.99316406,"punctuated_word":"identifies","sentiment":"neutral","sentiment_score":0.04706881567835808},{"word":"maintenance","start":73.095,"end":73.595,"confidence":1.0,"punctuated_word":"maintenance","sentiment":"neutral","sentiment_score":0.03938581421971321},{"word":"servicing","start":73.655,"end":74.155,"confidence":0.7373047,"punctuated_word":"servicing","sentiment":"neutral","sentiment_score":0.0302912387996912},{"word":"or","start":74.215,"end":74.455,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03829872980713844},{"word":"repairs","start":74.455,"end":74.955,"confidence":0.9951172,"punctuated_word":"repairs","sentiment":"neutral","sentiment_score":0.023501623421907425},{"word":"not","start":75.015,"end":75.335,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.019096896052360535},{"word":"covered","start":75.335,"end":75.655,"confidence":1.0,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":0.029233470559120175},{"word":"under","start":75.655,"end":75.975,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.046876754611730576},{"word":"warranty","start":75.975,"end":76.475,"confidence":0.99902344,"punctuated_word":"warranty,","sentiment":"neutral","sentiment_score":0.051977671682834625},{"word":"charges","start":76.89,"end":77.130005,"confidence":0.99902344,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":0.023576311767101288},{"word":"will","start":77.130005,"end":77.53,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05829411745071411},{"word":"apply","start":77.53,"end":78.03,"confidence":0.9970703,"punctuated_word":"apply.","sentiment":"neutral","sentiment_score":0.05208276212215424},{"word":"please","start":78.25,"end":78.65,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.06936703622341156},{"word":"confirm","start":78.65,"end":79.15,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06475730985403061},{"word":"service","start":79.21,"end":79.69,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07787799835205078},{"word":"charges","start":79.69,"end":80.17,"confidence":1.0,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":0.07823041081428528},{"word":"with","start":80.17,"end":80.33,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10880403220653534},{"word":"the","start":80.33,"end":80.57,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09870491921901704},{"word":"customer","start":80.57,"end":80.97,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.06659894436597824},{"word":"service","start":80.97,"end":81.37,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06722578406333923},{"word":"operator","start":81.37,"end":81.85,"confidence":1.0,"punctuated_word":"operator","sentiment":"neutral","sentiment_score":0.07752161473035812},{"word":"or","start":81.85,"end":82.090004,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08204510807991028},{"word":"agent","start":82.090004,"end":82.590004,"confidence":1.0,"punctuated_word":"agent","sentiment":"neutral","sentiment_score":0.07770221680402756},{"word":"when","start":82.65,"end":82.89,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.08657083660364151},{"word":"booking","start":82.89,"end":83.21,"confidence":1.0,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":0.09159652888774872},{"word":"your","start":83.21,"end":83.450005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07282379269599915},{"word":"service","start":83.450005,"end":83.770004,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.06328990310430527},{"word":"call","start":83.770004,"end":84.270004,"confidence":0.99902344,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.07376070320606232},{"word":"proceeding","start":84.41,"end":84.89,"confidence":1.0,"punctuated_word":"Proceeding","sentiment":"neutral","sentiment_score":0.1308577060699463},{"word":"with","start":84.89,"end":85.05,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12730394303798676},{"word":"the","start":85.05,"end":85.130005,"confidence":0.91748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13526494801044464},{"word":"booking","start":85.130005,"end":85.630005,"confidence":1.0,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":0.13933013379573822},{"word":"confirms","start":85.69,"end":86.19,"confidence":0.98535156,"punctuated_word":"confirms","sentiment":"neutral","sentiment_score":0.09487207978963852},{"word":"your","start":86.25,"end":86.490005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08112969994544983},{"word":"acceptance","start":86.490005,"end":86.97,"confidence":1.0,"punctuated_word":"acceptance","sentiment":"neutral","sentiment_score":0.07997927069664001},{"word":"of","start":86.97,"end":87.130005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07834333926439285},{"word":"these","start":87.130005,"end":87.37,"confidence":1.0,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.04190757870674133},{"word":"charges","start":87.37,"end":87.87,"confidence":0.9995117,"punctuated_word":"charges.","sentiment":"neutral","sentiment_score":0.0470472052693367},{"word":"good","start":93.705,"end":93.945,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.26591598987579346},{"word":"afternoon","start":93.945,"end":94.345,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2423119992017746},{"word":"this","start":94.345,"end":94.505,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1998968869447708},{"word":"is","start":94.505,"end":94.585,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20947200059890747},{"word":"carrie","start":94.585,"end":94.825,"confidence":0.8803711,"punctuated_word":"Carrie","sentiment":"neutral","sentiment_score":0.2604145407676697},{"word":"anne","start":94.825,"end":95.065,"confidence":0.79833984,"punctuated_word":"Anne.","sentiment":"neutral","sentiment_score":0.3200077414512634},{"word":"how","start":95.065,"end":95.145,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.25531265139579773},{"word":"may","start":95.145,"end":95.305,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.28486037254333496},{"word":"i","start":95.305,"end":95.385,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27726098895072937},{"word":"help","start":95.385,"end":95.545,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.20991326868534088},{"word":"you","start":95.545,"end":96.045,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20923905074596405},{"word":"good","start":97.865,"end":98.365,"confidence":0.94091797,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.05741635710000992},{"word":"okay","start":105.945,"end":106.29,"confidence":0.9597168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.21854645013809204},{"word":"what's","start":107.33,"end":107.65,"confidence":0.9506836,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.025057654827833176},{"word":"the","start":107.65,"end":107.89,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016238268464803696},{"word":"address","start":107.89,"end":108.39,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.016956232488155365},{"word":"yep","start":110.37,"end":110.87,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0020112914498895407},{"word":"sean","start":122.015,"end":122.41499,"confidence":0.59375,"punctuated_word":"Sean","sentiment":"neutral","sentiment_score":-0.0015842914581298828},{"word":"nguyen","start":122.41499,"end":122.91499,"confidence":0.4831543,"punctuated_word":"Nguyen.","sentiment":"neutral","sentiment_score":-0.011083933524787426},{"word":"and","start":125.854996,"end":126.015,"confidence":0.49145508,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08366149663925171},{"word":"i'm","start":126.015,"end":126.09499,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13960006833076477},{"word":"just","start":126.09499,"end":126.335,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10043831914663316},{"word":"let","start":129.455,"end":129.69499,"confidence":0.8457031,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.02806008979678154},{"word":"me","start":129.69499,"end":129.855,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.011893238872289658},{"word":"have","start":129.855,"end":130.015,"confidence":0.78808594,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02304408699274063},{"word":"a","start":130.015,"end":130.265,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02910629101097584},{"word":"look","start":130.265,"end":130.765,"confidence":0.99902344,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.03657026216387749},{"word":"august","start":137.9,"end":138.57999,"confidence":0.9234009,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.002427421510219574},{"word":"2024","start":138.57999,"end":139.25998,"confidence":0.9234009,"punctuated_word":"2024,","sentiment":"neutral","sentiment_score":0.0015551985707134008},{"word":"so","start":139.26,"end":139.5,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0006150873377919197},{"word":"two","start":139.5,"end":139.66,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.0034874603152275085},{"word":"years","start":139.66,"end":140.16,"confidence":0.99658203,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.008755139075219631},{"word":"time","start":145.34,"end":145.58,"confidence":0.7890625,"punctuated_word":"Time","sentiment":"neutral","sentiment_score":-0.23686982691287992},{"word":"flies","start":145.58,"end":145.98,"confidence":0.96118164,"punctuated_word":"flies,","sentiment":"neutral","sentiment_score":-0.21782033145427704},{"word":"doesn't","start":145.98,"end":146.38,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.13982288539409635},{"word":"it","start":146.38,"end":146.655,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.140447735786438},{"word":"okay","start":147.215,"end":147.615,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.005281919613480568},{"word":"let's","start":147.615,"end":148.015,"confidence":1.0,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.009496841579675674},{"word":"have","start":148.015,"end":148.175,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015498876571655272},{"word":"a","start":148.175,"end":148.255,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01805690675973892},{"word":"look","start":148.255,"end":148.755,"confidence":1.0,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.008084775879979134},{"word":"let","start":164.59001,"end":164.83,"confidence":0.7709961,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.013225704431533812},{"word":"me","start":164.83,"end":164.99,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.017175473272800446},{"word":"have","start":164.99,"end":165.07,"confidence":0.88671875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.014849882572889328},{"word":"a","start":165.07,"end":165.15001,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005488299764692783},{"word":"look","start":165.15001,"end":165.65001,"confidence":0.99853516,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.005161606706678867},{"word":"no","start":166.67,"end":166.99,"confidence":0.76342773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08855672180652618},{"word":"is","start":166.99,"end":167.15001,"confidence":0.5732422,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04140131548047066},{"word":"that","start":167.15001,"end":167.31,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05418974533677101},{"word":"a","start":167.31,"end":167.39,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.056631170213222504},{"word":"warranty","start":167.39,"end":167.89,"confidence":0.99902344,"punctuated_word":"warranty","sentiment":"neutral","sentiment_score":-0.07823082059621811},{"word":"september","start":167.95001,"end":168.84001,"confidence":0.9698242,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.021841391921043396},{"word":"2024","start":168.84001,"end":169.73001,"confidence":0.9698242,"punctuated_word":"2024?","sentiment":"neutral","sentiment_score":-0.027546286582946777},{"word":"yeah","start":171.31,"end":171.79001,"confidence":0.982666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008557275868952274},{"word":"so","start":171.79001,"end":171.95001,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01751636527478695},{"word":"we","start":171.95001,"end":172.11,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.043918803334236145},{"word":"can","start":172.11,"end":172.27,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.026093991473317143},{"word":"have","start":172.27,"end":172.51001,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04238500073552132},{"word":"someone","start":172.51001,"end":172.99,"confidence":0.9873047,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.06404481083154678},{"word":"out","start":172.99,"end":173.49,"confidence":0.7614746,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.04652388021349907},{"word":"the","start":175.295,"end":175.455,"confidence":0.56347656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.023008674383163452},{"word":"$2.80","start":175.455,"end":176.015,"confidence":0.9941406,"punctuated_word":"$2.80","sentiment":"neutral","sentiment_score":-0.022779565304517743},{"word":"plus","start":176.015,"end":176.415,"confidence":1.0,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.011512350291013718},{"word":"parts","start":176.415,"end":176.915,"confidence":0.8352051,"punctuated_word":"parts.","sentiment":"neutral","sentiment_score":-0.018003132194280624},{"word":"they","start":177.05501,"end":177.295,"confidence":1.0,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.06958344578742981},{"word":"do","start":177.295,"end":177.535,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07872696220874786},{"word":"a","start":177.535,"end":177.695,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07656991481781006},{"word":"service","start":177.695,"end":178.095,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.09678304195404051},{"word":"on","start":178.095,"end":178.455,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08841237425804138},{"word":"including","start":178.815,"end":179.295,"confidence":0.9658203,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.09669344872236252},{"word":"that","start":179.295,"end":179.535,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0531129390001297},{"word":"$2.80","start":179.535,"end":180.275,"confidence":0.927124,"punctuated_word":"$2.80,","sentiment":"neutral","sentiment_score":0.03273670747876167},{"word":"and","start":180.415,"end":180.655,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015944411978125572},{"word":"then","start":180.655,"end":180.815,"confidence":0.8251953,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.00237114354968071},{"word":"obviously","start":180.815,"end":181.215,"confidence":0.9995117,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.008665768429636955},{"word":"parts","start":181.215,"end":181.535,"confidence":0.99902344,"punctuated_word":"parts","sentiment":"neutral","sentiment_score":-0.008237477391958237},{"word":"would","start":181.535,"end":181.695,"confidence":0.91503906,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.017329998314380646},{"word":"be","start":181.695,"end":181.855,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.014865849167108536},{"word":"additional","start":181.855,"end":182.355,"confidence":1.0,"punctuated_word":"additional.","sentiment":"neutral","sentiment_score":-0.0018522441387176512},{"word":"the","start":183.215,"end":183.455,"confidence":0.9667969,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03870384767651558},{"word":"next","start":183.455,"end":183.775,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.02905532717704773},{"word":"available","start":183.775,"end":184.275,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.023831797763705257},{"word":"we","start":184.335,"end":184.575,"confidence":0.98291016,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02904011681675911},{"word":"have","start":184.575,"end":184.975,"confidence":0.78637695,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.02181258052587509},{"word":"though","start":184.975,"end":185.475,"confidence":0.9970703,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":0.01678912714123726},{"word":"is","start":185.615,"end":186.115,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03360357508063316},{"word":"next","start":188.095,"end":188.575,"confidence":0.9902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.03269550949335098},{"word":"tuesday","start":188.575,"end":189.075,"confidence":0.8654785,"punctuated_word":"Tuesday,","sentiment":"neutral","sentiment_score":0.02986741252243519},{"word":"the","start":189.215,"end":189.375,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0253116711974144},{"word":"eighth","start":189.375,"end":189.875,"confidence":0.9904785,"punctuated_word":"eighth.","sentiment":"neutral","sentiment_score":0.03202804550528526},{"word":"mhmm","start":190.71,"end":191.21,"confidence":0.99572754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.023718934506177906},{"word":"yeah","start":198.23001,"end":198.47,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04502220079302788},{"word":"i","start":198.47,"end":198.55,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.053694888949394226},{"word":"can","start":198.55,"end":198.71,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05941997468471527},{"word":"do","start":198.71,"end":198.95001,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05280113220214844},{"word":"morning","start":198.95001,"end":199.45001,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.06204993277788162},{"word":"yep","start":201.19,"end":201.69,"confidence":0.8535156,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06459078192710876},{"word":"yeah","start":201.83,"end":202.07,"confidence":0.8688965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05313270911574364},{"word":"that","start":202.07,"end":202.23001,"confidence":0.984375,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.10128208249807358},{"word":"should","start":202.23001,"end":202.47,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.15210731327533722},{"word":"be","start":202.47,"end":202.63,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08274263888597488},{"word":"fine","start":202.63,"end":203.085,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.08353686332702637},{"word":"well","start":203.80501,"end":203.96501,"confidence":0.98095703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.019933607429265976},{"word":"we","start":203.96501,"end":204.04501,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.017553333193063736},{"word":"can","start":204.04501,"end":204.205,"confidence":0.5239258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.027855174615979195},{"word":"i","start":204.285,"end":204.365,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02074248716235161},{"word":"can","start":204.365,"end":204.60501,"confidence":0.81640625,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.026771731674671173},{"word":"do","start":204.60501,"end":204.68501,"confidence":0.85839844,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.013912336900830269},{"word":"it","start":204.68501,"end":204.845,"confidence":0.9267578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.030853113159537315},{"word":"for","start":204.845,"end":205.005,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03019281104207039},{"word":"the","start":205.005,"end":205.16501,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029740137979388237},{"word":"first","start":205.16501,"end":205.565,"confidence":0.85058594,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.034160979092121124},{"word":"call","start":205.565,"end":205.88501,"confidence":0.76660156,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.02490400522947311},{"word":"so","start":205.88501,"end":206.04501,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.020765410736203194},{"word":"he'd","start":206.04501,"end":206.285,"confidence":0.9995117,"punctuated_word":"he'd","sentiment":"neutral","sentiment_score":0.022461015731096268},{"word":"be","start":206.285,"end":206.445,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.009760558605194092},{"word":"there","start":206.445,"end":206.68501,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.011254210025072098},{"word":"between","start":206.68501,"end":207.085,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.015563515946269035},{"word":"07:30","start":207.085,"end":207.645,"confidence":0.9995117,"punctuated_word":"07:30","sentiment":"neutral","sentiment_score":0.015480956993997095},{"word":"and","start":207.645,"end":207.88501,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.006158556789159775},{"word":"eight","start":207.88501,"end":208.38501,"confidence":0.9880371,"punctuated_word":"eight?","sentiment":"neutral","sentiment_score":0.009260011836886406},{"word":"after","start":214.445,"end":214.925,"confidence":0.7495117,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.05706121772527695},{"word":"that","start":214.925,"end":215.16501,"confidence":0.99316406,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.10779690742492676},{"word":"i","start":215.16501,"end":215.24501,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1879860758781433},{"word":"can't","start":215.24501,"end":215.565,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.13486647605895996},{"word":"guarantee","start":215.565,"end":216.04501,"confidence":0.99902344,"punctuated_word":"guarantee","sentiment":"neutral","sentiment_score":-0.11196696758270264},{"word":"a","start":216.04501,"end":216.285,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11718879640102386},{"word":"time","start":216.285,"end":216.69,"confidence":0.7993164,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.12490491569042206},{"word":"so","start":216.77,"end":216.81,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07326208800077438},{"word":"it","start":216.81,"end":216.85,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.055874302983284},{"word":"would","start":216.85,"end":217.09,"confidence":0.91845703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.021770210936665535},{"word":"just","start":217.09,"end":217.17,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.034394264221191406},{"word":"be","start":217.17,"end":217.49,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.021595440804958344},{"word":"between","start":217.49,"end":217.81,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.0007176864892244339},{"word":"eight","start":217.81,"end":217.97,"confidence":1.0,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.0009926892817020416},{"word":"and","start":217.97,"end":218.21,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007367160171270371},{"word":"twelve","start":218.21,"end":218.69,"confidence":0.9921875,"punctuated_word":"twelve.","sentiment":"neutral","sentiment_score":-0.0006762649863958359},{"word":"yeah","start":218.69,"end":218.93001,"confidence":0.970459,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009141679853200912},{"word":"that's","start":218.93001,"end":219.17,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.00016012042760849},{"word":"our","start":219.17,"end":219.41,"confidence":0.91845703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.006094750016927719},{"word":"specific","start":219.41,"end":219.81,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.0112590491771698},{"word":"time","start":219.81,"end":220.05,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.015560828149318697},{"word":"because","start":220.05,"end":220.29001,"confidence":0.78466797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0509105809032917},{"word":"we","start":220.29001,"end":220.45,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.022958941757678986},{"word":"know","start":220.45,"end":220.61,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.031977903097867966},{"word":"he'll","start":220.61,"end":220.85,"confidence":0.99853516,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":-0.01122862473130226},{"word":"start","start":220.85,"end":221.17,"confidence":0.9951172,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.02166176214814186},{"word":"there","start":221.17,"end":221.67,"confidence":0.9980469,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.02869878336787224},{"word":"after","start":222.29001,"end":222.53,"confidence":0.8491211,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.05717409774661064},{"word":"that","start":222.53,"end":222.69,"confidence":0.98950195,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.055670976638793945},{"word":"we","start":222.69,"end":222.77,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06828711926937103},{"word":"don't","start":222.77,"end":223.01001,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07191774249076843},{"word":"know","start":223.01001,"end":223.17,"confidence":0.9892578,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.09998245537281036},{"word":"how","start":223.17,"end":223.25,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08680804073810577},{"word":"long","start":223.25,"end":223.49,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.06119338423013687},{"word":"each","start":223.49,"end":223.65001,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":-0.08781760931015015},{"word":"job","start":223.65001,"end":223.89,"confidence":0.9980469,"punctuated_word":"job","sentiment":"neutral","sentiment_score":-0.07327328622341156},{"word":"will","start":223.89,"end":224.05,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07782042771577835},{"word":"take","start":224.05,"end":224.21,"confidence":0.74902344,"punctuated_word":"take,","sentiment":"neutral","sentiment_score":-0.0632961094379425},{"word":"so","start":224.21,"end":224.61,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09920457750558852},{"word":"he","start":224.61,"end":224.77,"confidence":0.5366211,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.05708131939172745},{"word":"could","start":224.77,"end":224.93001,"confidence":0.9091797,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.06940831243991852},{"word":"be","start":224.93001,"end":225.25,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06571829319000244},{"word":"sooner","start":225.25,"end":225.65001,"confidence":0.9980469,"punctuated_word":"sooner","sentiment":"neutral","sentiment_score":-0.06410679221153259},{"word":"or","start":225.65001,"end":225.81,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.049894895404577255},{"word":"later","start":225.81,"end":226.21,"confidence":0.8935547,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":-0.05523928254842758},{"word":"you","start":226.21,"end":226.29001,"confidence":0.6645508,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.04620146006345749},{"word":"know","start":226.29001,"end":226.45,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.043109118938446045},{"word":"what","start":226.45,"end":226.61,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.032726842910051346},{"word":"i","start":226.61,"end":226.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026381883770227432},{"word":"mean","start":226.69,"end":227.19,"confidence":0.9975586,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.020491372793912888},{"word":"yeah","start":231.715,"end":232.215,"confidence":0.84472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16109926998615265},{"word":"so","start":236.115,"end":236.435,"confidence":0.97509766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2097180336713791},{"word":"just","start":236.435,"end":236.595,"confidence":0.9326172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08133579790592194},{"word":"leave","start":236.595,"end":236.835,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.15938182175159454},{"word":"it","start":236.835,"end":236.995,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19172146916389465},{"word":"as","start":236.995,"end":237.155,"confidence":0.8745117,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12881512939929962},{"word":"a","start":237.155,"end":237.235,"confidence":0.75683594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16556404531002045},{"word":"morning","start":237.235,"end":237.63501,"confidence":0.87646484,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.13233041763305664},{"word":"but","start":237.63501,"end":237.875,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.11099480092525482},{"word":"not","start":237.875,"end":238.115,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.011386848986148834},{"word":"first","start":238.115,"end":238.615,"confidence":0.8688965,"punctuated_word":"first?","sentiment":"neutral","sentiment_score":0.0127689428627491},{"word":"yep","start":240.035,"end":240.535,"confidence":0.9875488,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.013657227158546448},{"word":"let","start":241.63501,"end":241.875,"confidence":0.5341797,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.016849927604198456},{"word":"me","start":241.875,"end":242.035,"confidence":0.9165039,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.00810333527624607},{"word":"see","start":242.035,"end":242.515,"confidence":0.9970703,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.006691331043839455},{"word":"and","start":242.515,"end":242.835,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.007066996768116951},{"word":"is","start":242.835,"end":242.995,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005914273671805859},{"word":"the","start":242.995,"end":243.235,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008637371473014355},{"word":"email","start":243.235,"end":243.63501,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.005685506388545036},{"word":"address","start":243.63501,"end":244.115,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.003906845580786467},{"word":"there","start":244.115,"end":244.615,"confidence":0.93603516,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.006443290039896965},{"word":"newan","start":244.675,"end":245.175,"confidence":0.64782715,"punctuated_word":"newan","sentiment":"neutral","sentiment_score":0.004314348567277193},{"word":"s","start":245.235,"end":245.55501,"confidence":0.99316406,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0037361951544880863},{"word":"e","start":245.55501,"end":245.875,"confidence":0.99316406,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.00466697383671999},{"word":"nine","start":245.875,"end":246.27501,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.002838857937604189},{"word":"at","start":246.27501,"end":246.515,"confidence":0.99316406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.002235859166830778},{"word":"g","start":246.515,"end":246.675,"confidence":0.9902344,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.003995089791715145},{"word":"mail","start":246.675,"end":247.08,"confidence":0.9819336,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":0.0045064520090818405},{"word":"dot","start":248.44,"end":248.68001,"confidence":0.68066406,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.035872932523489},{"word":"com","start":248.68001,"end":248.92,"confidence":0.9538574,"punctuated_word":"com?","sentiment":"neutral","sentiment_score":0.03956510871648789},{"word":"perfect","start":248.92,"end":249.42,"confidence":0.82177734,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4846242070198059},{"word":"alright","start":249.88,"end":250.2,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.26795268058776855},{"word":"well","start":250.2,"end":250.36,"confidence":0.9951172,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.19834914803504944},{"word":"it's","start":250.36,"end":250.52,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.18165189027786255},{"word":"all","start":250.52,"end":250.76,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.21571674942970276},{"word":"booked","start":250.76,"end":250.92,"confidence":1.0,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.16323912143707275},{"word":"in","start":250.92,"end":251.16,"confidence":0.9980469,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.16507014632225037},{"word":"what","start":251.16,"end":251.24,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.0778825581073761},{"word":"will","start":251.24,"end":251.4,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07250061631202698},{"word":"happen","start":251.4,"end":251.64,"confidence":1.0,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.07806463539600372},{"word":"is","start":251.64,"end":251.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08508533984422684},{"word":"you'll","start":251.72,"end":251.88,"confidence":0.9892578,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.09998705983161926},{"word":"get","start":251.88,"end":252.12,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11000312119722366},{"word":"a","start":252.12,"end":252.2,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14278264343738556},{"word":"text","start":252.2,"end":252.44,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.14587421715259552},{"word":"message","start":252.44,"end":252.84,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.10669473558664322},{"word":"from","start":252.84,"end":253.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.11492422968149184},{"word":"him","start":253.0,"end":253.24,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.09199976921081544},{"word":"with","start":253.24,"end":253.4,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11617520451545715},{"word":"a","start":253.4,"end":253.56,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10706204175949097},{"word":"three","start":253.56,"end":253.88,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.06938277184963226},{"word":"hour","start":253.88,"end":254.12,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.04512437433004379},{"word":"window","start":254.12,"end":254.62,"confidence":1.0,"punctuated_word":"window","sentiment":"neutral","sentiment_score":0.06755395233631134},{"word":"and","start":255.0,"end":255.16,"confidence":0.60791016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.061190299689769745},{"word":"then","start":255.16,"end":255.4,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06788121163845062},{"word":"another","start":255.4,"end":255.88,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.04789593070745468},{"word":"one","start":255.88,"end":256.2,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.052783772349357605},{"word":"on","start":256.2,"end":256.36002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.040881313383579254},{"word":"the","start":256.36002,"end":256.52,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07057779282331467},{"word":"day","start":256.52,"end":256.68,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.05034070834517479},{"word":"when","start":256.68,"end":256.92,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.06563679128885269},{"word":"he's","start":256.92,"end":257.16,"confidence":0.9875488,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.09597315639257432},{"word":"on","start":257.16,"end":257.32,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0802840143442154},{"word":"his","start":257.32,"end":257.48,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.08419379591941833},{"word":"way","start":257.48,"end":257.98,"confidence":0.99902344,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.08741775155067444},{"word":"easy","start":259.72498,"end":260.205,"confidence":0.95410156,"punctuated_word":"Easy.","sentiment":"positive","sentiment_score":0.4520782232284546},{"word":"thank","start":260.205,"end":260.44498,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4738248586654663},{"word":"you","start":260.44498,"end":260.84497,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4516993761062622},{"word":"bye","start":260.84497,"end":261.34497,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15319642424583435},{"word":"yeah","start":266.44498,"end":266.76498,"confidence":0.88793945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03904688358306885},{"word":"we","start":266.76498,"end":266.925,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0350559800863266},{"word":"just","start":266.925,"end":267.085,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03334798663854599},{"word":"ask","start":267.085,"end":267.245,"confidence":0.7553711,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.04179146885871887},{"word":"that","start":267.245,"end":267.405,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0463809035718441},{"word":"you","start":267.405,"end":267.56497,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.032377518713474274},{"word":"give","start":267.56497,"end":267.72498,"confidence":0.99316406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03389877825975418},{"word":"us","start":267.72498,"end":267.965,"confidence":0.99121094,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.03812034800648689},{"word":"a","start":267.965,"end":268.04498,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.036403246223926544},{"word":"bit","start":268.04498,"end":268.205,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.030292678624391556},{"word":"of","start":268.205,"end":268.365,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03889714926481247},{"word":"notice","start":268.365,"end":268.685,"confidence":0.9111328,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.043500322848558426},{"word":"that's","start":268.685,"end":268.925,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.01708066835999489},{"word":"all","start":268.925,"end":269.085,"confidence":0.7264404,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.006813744083046913},{"word":"so","start":269.085,"end":269.245,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019112205132842064},{"word":"we","start":269.245,"end":269.32498,"confidence":0.91015625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03154503554105759},{"word":"can","start":269.32498,"end":269.485,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.035513073205947876},{"word":"just","start":269.485,"end":269.645,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0705220028758049},{"word":"give","start":269.645,"end":269.88498,"confidence":0.96777344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05095632374286651},{"word":"that","start":269.88498,"end":270.04498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.187104731798172},{"word":"spot","start":270.04498,"end":270.28497,"confidence":0.99902344,"punctuated_word":"spot","sentiment":"neutral","sentiment_score":0.11542882025241852},{"word":"to","start":270.28497,"end":270.44498,"confidence":0.94970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06088925898075104},{"word":"someone","start":270.44498,"end":270.76498,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.08570634573698044},{"word":"else","start":270.76498,"end":271.26498,"confidence":0.9995117,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.02574019506573677},{"word":"oh","start":275.92,"end":276.08002,"confidence":0.87109375,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09351465106010436},{"word":"okay","start":276.08002,"end":276.58002,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0840381532907486},{"word":"yeah","start":277.6,"end":278.1,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11580853909254074},{"word":"oh","start":282.4,"end":282.47,"confidence":0.8239746,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11470410227775574},{"word":"i","start":282.47,"end":282.72,"confidence":0.9370117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1782699078321457},{"word":"hope","start":282.72,"end":282.96002,"confidence":0.9980469,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":-0.19558602571487427},{"word":"not","start":282.96002,"end":283.46002,"confidence":0.99853516,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.1303020566701889},{"word":"maybe","start":288.275,"end":288.435,"confidence":0.48950195,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.09301479160785676},{"word":"he","start":288.435,"end":288.595,"confidence":0.73876953,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.10110226273536682},{"word":"just","start":288.595,"end":288.83502,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12878523766994476},{"word":"needs","start":288.83502,"end":289.075,"confidence":0.99121094,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.12972690165042877},{"word":"a","start":289.075,"end":289.315,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09039381146430968},{"word":"service","start":289.315,"end":289.795,"confidence":0.99658203,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.09317752718925476},{"word":"i","start":289.795,"end":289.95502,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05228137969970703},{"word":"mean","start":289.95502,"end":290.195,"confidence":0.9946289,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.05287221819162369},{"word":"it","start":290.195,"end":290.275,"confidence":0.9560547,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04051545262336731},{"word":"could","start":290.275,"end":290.515,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04981623589992523},{"word":"be","start":290.515,"end":290.915,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0489523783326149},{"word":"yeah","start":291.315,"end":291.715,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.008204412646591663},{"word":"i","start":291.715,"end":291.795,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007906243205070496},{"word":"mean","start":291.795,"end":292.035,"confidence":0.99609375,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.007483555935323238},{"word":"he's","start":292.035,"end":292.195,"confidence":1.0,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.013158630579710008},{"word":"gonna","start":292.195,"end":292.435,"confidence":0.9970703,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.013088887557387352},{"word":"do","start":292.435,"end":292.595,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0226801298558712},{"word":"a","start":292.595,"end":292.67502,"confidence":0.9472656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007588095963001251},{"word":"service","start":292.67502,"end":293.075,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.019617365673184395},{"word":"anyway","start":293.075,"end":293.575,"confidence":0.7182617,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.005156420171260834},{"word":"so","start":294.275,"end":294.355,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.025259749963879585},{"word":"included","start":294.435,"end":294.915,"confidence":0.91015625,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.03193917125463486},{"word":"in","start":294.915,"end":295.075,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03835948556661606},{"word":"that","start":295.075,"end":295.39502,"confidence":0.82958984,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03111814707517624},{"word":"so","start":295.39502,"end":295.89502,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.048375435173511505},{"word":"we'll","start":295.95502,"end":296.195,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.03263396769762039},{"word":"see","start":296.195,"end":296.355,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.018818795680999756},{"word":"what","start":296.355,"end":296.595,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01645054668188095},{"word":"he","start":296.595,"end":296.755,"confidence":0.9921875,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.022043943405151367},{"word":"finds","start":296.755,"end":297.255,"confidence":0.99658203,"punctuated_word":"finds.","sentiment":"neutral","sentiment_score":0.0146021731197834},{"word":"easy","start":299.155,"end":299.655,"confidence":0.9824219,"punctuated_word":"Easy.","sentiment":"neutral","sentiment_score":0.2455691248178482},{"word":"no","start":301.315,"end":301.555,"confidence":0.96972656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.15418142080307007},{"word":"worries","start":301.555,"end":301.95502,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10440854728221892},{"word":"bye","start":301.95502,"end":302.45502,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12634426355361938}],"paragraphs":{"transcript":"\nWelcome to Seeley International Service for Breeze Air, Braemar. For gas ducted heating, wall furnaces, or space heaters, press 1. For Please enter your four digit postcode. Please hold while your call is transferred. Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira.\n\nOne moment while we transfer you to one of our friendly staff. We appreciate your patience. Maintenance servicing is recommended every two years for domestic appliances. Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements. Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service.\n\nA list of frequently asked questions with answers to the most common customer questions is also available online. Where a service call confirms a repair under warranty, there will be no charge for the repair. Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply. Please confirm service charges with the customer service operator or agent when booking your service call. Proceeding with the booking confirms your acceptance of these charges.\n\nGood afternoon. This is Carrie Anne. How may I help you? Good. Okay.\n\nWhat's the address? Yep. Sean Nguyen. And I'm just let me have a look. August 2024, so two years.\n\nTime flies, doesn't it? Okay. Let's have a look. Let me have a look. No.\n\nIs that a warranty September 2024? Yeah. So we can have someone out. The $2.80 plus parts. They do a service on including that $2.80, and then, obviously, parts would be additional.\n\nThe next available we have, though, is next Tuesday, the eighth. Mhmm. Yeah. I can do morning. Yep.\n\nYeah. That should be fine. Well, we can I can do it for the first call, so he'd be there between 07:30 and eight? After that, I can't guarantee a time. So it would just be between eight and twelve.\n\nYeah. That's our specific time because we know he'll start there. After that, we don't know how long each job will take, so he could be sooner or later. You know what I mean? Yeah.\n\nSo just leave it as a morning, but not first? Yep. Let me see. And is the email address there newan s e nine at g mail dot com? Perfect.\n\nAlright. Well, it's all booked in. What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way. Easy. Thank you.\n\nBye. Yeah. We just ask that you give us a bit of notice. That's all. So we can just give that spot to someone else.\n\nOh, okay. Yeah. Oh, I hope not. Maybe he just needs a service. I mean, it could be yeah.\n\nI mean, he's gonna do a service anyway, so included in that. So we'll see what he finds. Easy. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Seeley International Service for Breeze Air, Braemar.","start":0.08,"end":3.54,"sentiment":"neutral","sentiment_score":0.1407947921090656},{"text":"For gas ducted heating, wall furnaces, or space heaters, press 1.","start":5.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.06751348721710118},{"text":"For Please enter your four digit postcode.","start":10.24,"end":12.42,"sentiment":"neutral","sentiment_score":0.005800659726706466},{"text":"Please hold while your call is transferred.","start":14.875,"end":16.895,"sentiment":"neutral","sentiment_score":-0.0011268811566489084},{"text":"Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira.","start":21.195,"end":29.64,"sentiment":"neutral","sentiment_score":0.1751866703853011}],"sentiment":"neutral","sentiment_score":0.09691009329049848,"num_words":50,"start":0.08,"end":29.64},{"sentences":[{"text":"One moment while we transfer you to one of our friendly staff.","start":30.02,"end":33.399998,"sentiment":"neutral","sentiment_score":0.1798787278433641},{"text":"We appreciate your patience.","start":33.62,"end":35.16,"sentiment":"positive","sentiment_score":0.3522549271583557},{"text":"Maintenance servicing is recommended every two years for domestic appliances.","start":35.54,"end":39.559998,"sentiment":"neutral","sentiment_score":0.1252845287322998},{"text":"Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements.","start":40.065002,"end":47.605,"sentiment":"neutral","sentiment_score":0.25834028199315073},{"text":"Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service.","start":48.065002,"end":59.55,"sentiment":"neutral","sentiment_score":0.13917206279162703}],"sentiment":"neutral","sentiment_score":0.18697606921195983,"num_words":75,"start":30.02,"end":59.55},{"sentences":[{"text":"A list of frequently asked questions with answers to the most common customer questions is also available online.","start":59.69,"end":65.755,"sentiment":"neutral","sentiment_score":0.1454953278104464},{"text":"Where a service call confirms a repair under warranty, there will be no charge for the repair.","start":66.215,"end":71.515,"sentiment":"neutral","sentiment_score":0.11480677609934527},{"text":"Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply.","start":71.735,"end":78.03,"sentiment":"neutral","sentiment_score":0.0474766926219066},{"text":"Please confirm service charges with the customer service operator or agent when booking your service call.","start":78.25,"end":84.270004,"sentiment":"neutral","sentiment_score":0.07855482120066881},{"text":"Proceeding with the booking confirms your acceptance of these charges.","start":84.41,"end":87.87,"sentiment":"neutral","sentiment_score":0.09560359045863151}],"sentiment":"neutral","sentiment_score":0.0986275595710858,"num_words":76,"start":59.69,"end":87.87},{"sentences":[{"text":"Good afternoon.","start":93.705,"end":94.345,"sentiment":"neutral","sentiment_score":0.254113994538784},{"text":"This is Carrie Anne.","start":94.345,"end":95.065,"sentiment":"neutral","sentiment_score":0.24744779244065285},{"text":"How may I help you?","start":95.065,"end":96.045,"sentiment":"neutral","sentiment_score":0.2473172664642334},{"text":"Good.","start":97.865,"end":98.365,"sentiment":"neutral","sentiment_score":0.05741635710000992},{"text":"Okay.","start":105.945,"end":106.29,"sentiment":"neutral","sentiment_score":-0.21854645013809204}],"sentiment":"neutral","sentiment_score":0.19795964600948188,"num_words":13,"start":93.705,"end":106.29},{"sentences":[{"text":"What's the address?","start":107.33,"end":108.39,"sentiment":"neutral","sentiment_score":-0.01941738526026408},{"text":"Yep.","start":110.37,"end":110.87,"sentiment":"neutral","sentiment_score":0.0020112914498895407},{"text":"Sean Nguyen.","start":122.015,"end":122.91499,"sentiment":"neutral","sentiment_score":-0.006334112491458654},{"text":"And I'm just let me have a look.","start":125.854996,"end":130.765,"sentiment":"neutral","sentiment_score":-0.05654673161916435},{"text":"August 2024, so two years.","start":137.9,"end":140.16,"sentiment":"neutral","sentiment_score":-0.0013509978074580432}],"sentiment":"neutral","sentiment_score":-0.027791470068653946,"num_words":19,"start":107.33,"end":140.16},{"sentences":[{"text":"Time flies, doesn't it?","start":145.34,"end":146.655,"sentiment":"neutral","sentiment_score":-0.18374019488692284},{"text":"Okay.","start":147.215,"end":147.615,"sentiment":"neutral","sentiment_score":-0.005281919613480568},{"text":"Let's have a look.","start":147.615,"end":148.755,"sentiment":"neutral","sentiment_score":0.012784350197762251},{"text":"Let me have a look.","start":164.59001,"end":165.65001,"sentiment":"neutral","sentiment_score":0.0091155506670475},{"text":"No.","start":166.67,"end":166.99,"sentiment":"neutral","sentiment_score":-0.08855672180652618}],"sentiment":"neutral","sentiment_score":-0.04880561778942744,"num_words":15,"start":145.34,"end":166.99},{"sentences":[{"text":"Is that a warranty September 2024?","start":166.99,"end":169.73001,"sentiment":"neutral","sentiment_score":-0.04664012168844541},{"text":"Yeah.","start":171.31,"end":171.79001,"sentiment":"neutral","sentiment_score":-0.008557275868952274},{"text":"So we can have someone out.","start":171.79001,"end":173.49,"sentiment":"neutral","sentiment_score":-0.040080475310484566},{"text":"The $2.80 plus parts.","start":175.295,"end":176.915,"sentiment":"neutral","sentiment_score":-0.018825930543243885},{"text":"They do a service on including that $2.80, and then, obviously, parts would be additional.","start":177.05501,"end":182.355,"sentiment":"neutral","sentiment_score":0.037332203487555185}],"sentiment":"neutral","sentiment_score":-0.0013812977413181216,"num_words":32,"start":166.99,"end":182.355},{"sentences":[{"text":"The next available we have, though, is next Tuesday, the eighth.","start":183.215,"end":189.875,"sentiment":"neutral","sentiment_score":0.02843081917275082},{"text":"Mhmm.","start":190.71,"end":191.21,"sentiment":"neutral","sentiment_score":0.023718934506177906},{"text":"Yeah.","start":198.23001,"end":198.47,"sentiment":"neutral","sentiment_score":0.04502220079302788},{"text":"I can do morning.","start":198.47,"end":199.45001,"sentiment":"neutral","sentiment_score":0.05699148215353489},{"text":"Yep.","start":201.19,"end":201.69,"sentiment":"neutral","sentiment_score":0.06459078192710876}],"sentiment":"neutral","sentiment_score":0.03744649204115073,"num_words":18,"start":183.215,"end":201.69},{"sentences":[{"text":"Yeah.","start":201.83,"end":202.07,"sentiment":"neutral","sentiment_score":0.05313270911574364},{"text":"That should be fine.","start":202.07,"end":203.085,"sentiment":"neutral","sentiment_score":0.10491722449660301},{"text":"Well, we can I can do it for the first call, so he'd be there between 07:30 and eight?","start":203.80501,"end":208.38501,"sentiment":"neutral","sentiment_score":0.020385471270664743},{"text":"After that, I can't guarantee a time.","start":214.445,"end":216.69,"sentiment":"neutral","sentiment_score":-0.12025305096592222},{"text":"So it would just be between eight and twelve.","start":216.77,"end":218.69,"sentiment":"neutral","sentiment_score":-0.023692150703734823}],"sentiment":"neutral","sentiment_score":-0.004871878796257079,"num_words":40,"start":201.83,"end":218.69},{"sentences":[{"text":"Yeah.","start":218.69,"end":218.93001,"sentiment":"neutral","sentiment_score":0.009141679853200912},{"text":"That's our specific time because we know he'll start there.","start":218.93001,"end":221.67,"sentiment":"neutral","sentiment_score":-0.014655134826898574},{"text":"After that, we don't know how long each job will take, so he could be sooner or later.","start":222.29001,"end":226.21,"sentiment":"neutral","sentiment_score":-0.07021637343698078},{"text":"You know what I mean?","start":226.21,"end":227.19,"sentiment":"neutral","sentiment_score":-0.03378213569521904},{"text":"Yeah.","start":231.715,"end":232.215,"sentiment":"neutral","sentiment_score":0.16109926998615265}],"sentiment":"neutral","sentiment_score":-0.04026045139346804,"num_words":35,"start":218.69,"end":232.215},{"sentences":[{"text":"So just leave it as a morning, but not first?","start":236.115,"end":238.615,"sentiment":"neutral","sentiment_score":0.12040173076093197},{"text":"Yep.","start":240.035,"end":240.535,"sentiment":"neutral","sentiment_score":0.013657227158546448},{"text":"Let me see.","start":241.63501,"end":242.515,"sentiment":"neutral","sentiment_score":0.010548197974761328},{"text":"And is the email address there newan s e nine at g mail dot com?","start":242.515,"end":248.92,"sentiment":"neutral","sentiment_score":0.009292406775057317},{"text":"Perfect.","start":248.92,"end":249.42,"sentiment":"positive","sentiment_score":0.4846242070198059}],"sentiment":"neutral","sentiment_score":0.06244431457792719,"num_words":30,"start":236.115,"end":249.42},{"sentences":[{"text":"Alright.","start":249.88,"end":250.2,"sentiment":"neutral","sentiment_score":0.26795268058776855},{"text":"Well, it's all booked in.","start":250.2,"end":251.16,"sentiment":"neutral","sentiment_score":0.18480541110038756},{"text":"What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way.","start":251.16,"end":257.98,"sentiment":"neutral","sentiment_score":0.08343406460647072},{"text":"Easy.","start":259.72498,"end":260.205,"sentiment":"positive","sentiment_score":0.4520782232284546},{"text":"Thank you.","start":260.205,"end":260.84497,"sentiment":"positive","sentiment_score":0.46276211738586426}],"sentiment":"neutral","sentiment_score":0.13258745954246134,"num_words":37,"start":249.88,"end":260.84497},{"sentences":[{"text":"Bye.","start":260.84497,"end":261.34497,"sentiment":"neutral","sentiment_score":0.15319642424583435},{"text":"Yeah.","start":266.44498,"end":266.76498,"sentiment":"neutral","sentiment_score":-0.03904688358306885},{"text":"We just ask that you give us a bit of notice.","start":266.76498,"end":268.685,"sentiment":"neutral","sentiment_score":-0.03727876191789454},{"text":"That's all.","start":268.685,"end":269.085,"sentiment":"neutral","sentiment_score":-0.0119472062215209},{"text":"So we can just give that spot to someone else.","start":269.085,"end":271.26498,"sentiment":"neutral","sentiment_score":0.06310376022011041}],"sentiment":"neutral","sentiment_score":0.012449053972959518,"num_words":25,"start":260.84497,"end":271.26498},{"sentences":[{"text":"Oh, okay.","start":275.92,"end":276.58002,"sentiment":"neutral","sentiment_score":-0.08877640217542648},{"text":"Yeah.","start":277.6,"end":278.1,"sentiment":"neutral","sentiment_score":-0.11580853909254074},{"text":"Oh, I hope not.","start":282.4,"end":283.46002,"sentiment":"neutral","sentiment_score":-0.15471552312374115},{"text":"Maybe he just needs a service.","start":288.275,"end":289.795,"sentiment":"neutral","sentiment_score":-0.10603342205286026},{"text":"I mean, it could be yeah.","start":289.795,"end":291.715,"sentiment":"neutral","sentiment_score":-0.04210701289897164}],"sentiment":"neutral","sentiment_score":-0.0947929497710184,"num_words":19,"start":275.92,"end":291.715},{"sentences":[{"text":"I mean, he's gonna do a service anyway, so included in that.","start":291.715,"end":295.39502,"sentiment":"neutral","sentiment_score":0.0024997687432914972},{"text":"So we'll see what he finds.","start":295.39502,"end":297.255,"sentiment":"neutral","sentiment_score":0.025487476959824562},{"text":"Easy.","start":299.155,"end":299.655,"sentiment":"neutral","sentiment_score":0.2455691248178482},{"text":"No worries.","start":301.315,"end":301.95502,"sentiment":"neutral","sentiment_score":0.1292949840426445},{"text":"Bye.","start":301.95502,"end":302.45502,"sentiment":"neutral","sentiment_score":0.12634426355361938}],"sentiment":"neutral","sentiment_score":0.03697388377887281,"num_words":22,"start":291.715,"end":302.45502}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Seeley International Service for Breeze Air, Braemar. For gas ducted heating, wall furnaces, or space heaters, press 1. For Please enter your four digit postcode. Please hold while your call is transferred. Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira.\n\nOne moment while we transfer you to one of our friendly staff. We appreciate your patience. Maintenance servicing is recommended every two years for domestic appliances. Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements. Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service.\n\nA list of frequently asked questions with answers to the most common customer questions is also available online. Where a service call confirms a repair under warranty, there will be no charge for the repair. Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply. Please confirm service charges with the customer service operator or agent when booking your service call. Proceeding with the booking confirms your acceptance of these charges.\n\nGood afternoon. This is Carrie Anne. How may I help you?\n\nChannel 0: Oh, hi. How are you?\n\nChannel 1: Good.\n\nChannel 0: My Bremer heating is not working again. I think it's been about a year since the last time it was\n\nChannel 1: Okay.\n\nChannel 0: fixed.\n\nChannel 1: What's the address?\n\nChannel 0: Unit 2\n\nChannel 1: Yep.\n\nChannel 0: 2 Hooker Avenue In Springwell, Victoria 3171.\n\nChannel 1: Sean Nguyen.\n\nChannel 0: Yeah. That's it. Think about a year ago, that would have come out through\n\nChannel 1: And\n\nChannel 0: winter.\n\nChannel 1: I'm just\n\nChannel 0: Maybe it's just under you.\n\nChannel 1: let me have a look.\n\nChannel 0: Yeah.\n\nChannel 1: August 2024, so\n\nChannel 0: Yeah.\n\nChannel 1: two years.\n\nChannel 0: Oh, two years. Oh, shit. That's a plus.\n\nChannel 1: Time flies, doesn't it? Okay. Let's have a look.\n\nChannel 0: Is it under warranty, Ken? Or\n\nChannel 1: Let me\n\nChannel 0: how does\n\nChannel 1: have a\n\nChannel 0: it\n\nChannel 1: look.\n\nChannel 0: work now?\n\nChannel 1: No. Is that a warranty September 2024?\n\nChannel 0: Oh, okay.\n\nChannel 1: Yeah. So\n\nChannel 0: What's\n\nChannel 1: we can\n\nChannel 0: the\n\nChannel 1: have someone out.\n\nChannel 0: what's the damage?\n\nChannel 1: The $2.80 plus parts.\n\nChannel 0: Okay.\n\nChannel 1: They do a service on\n\nChannel 0: Fair\n\nChannel 1: including\n\nChannel 0: enough.\n\nChannel 1: that $2.80,\n\nChannel 0: Okay.\n\nChannel 1: and then, obviously, parts would be additional.\n\nChannel 0: That's fine.\n\nChannel 1: The\n\nChannel 0: Okay.\n\nChannel 1: next available we have, though,\n\nChannel 0: Let\n\nChannel 1: is next Tuesday, the eighth.\n\nChannel 0: me see if\n\nChannel 1: Mhmm.\n\nChannel 0: I'm available. Tuesday, '8. Oh, okay. But what time? Morning?\n\nChannel 1: Yeah. I can do morning.\n\nChannel 0: Please early\n\nChannel 1: Yep.\n\nChannel 0: ish.\n\nChannel 1: Yeah.\n\nChannel 0: Like,\n\nChannel 1: That should\n\nChannel 0: what\n\nChannel 1: be fine.\n\nChannel 0: what time is early?\n\nChannel 1: Well, we\n\nChannel 0: Like,\n\nChannel 1: can\n\nChannel 0: nine\n\nChannel 1: I can\n\nChannel 0: thirty?\n\nChannel 1: do it for the first call, so he'd be there between 07:30 and eight?\n\nChannel 0: Well, that's early. Any later than\n\nChannel 1: After that, I can't guarantee a time. So it\n\nChannel 0: that?\n\nChannel 1: would just be\n\nChannel 0: Alright.\n\nChannel 1: between eight and twelve. Yeah. That's our specific time because we know he'll start there. After that, we don't know how long each job will take, so he could be sooner or later. You know what I mean?\n\nChannel 0: Alright. But the latest would be, like, 11:30 to twelve.\n\nChannel 1: Yeah.\n\nChannel 0: Look. I'm happy for that. I'll probably be sleeping in for\n\nChannel 1: So\n\nChannel 0: the Tuesday.\n\nChannel 1: just leave it as a morning, but\n\nChannel 0: Yeah.\n\nChannel 1: not first?\n\nChannel 0: Leave it in the morning, and I'll just sort\n\nChannel 1: Yep.\n\nChannel 0: of, like, yeah, go go\n\nChannel 1: Let\n\nChannel 0: from\n\nChannel 1: me\n\nChannel 0: there.\n\nChannel 1: see. And is the email address there newan s\n\nChannel 0: It's\n\nChannel 1: e\n\nChannel 0: a\n\nChannel 1: nine\n\nChannel 0: no.\n\nChannel 1: at\n\nChannel 0: Yep.\n\nChannel 1: g mail\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: dot com? Perfect. Alright. Well, it's all booked in. What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way.\n\nChannel 0: Yep. Yep. Okay. Thank you.\n\nChannel 1: Easy. Thank you. Bye.\n\nChannel 0: If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before\n\nChannel 1: Yeah.\n\nChannel 0: the the\n\nChannel 1: We\n\nChannel 0: date.\n\nChannel 1: just ask that you give us a bit of notice. That's all. So\n\nChannel 0: Oh,\n\nChannel 1: we can\n\nChannel 0: okay.\n\nChannel 1: just give that\n\nChannel 0: Yeah.\n\nChannel 1: spot\n\nChannel 0: Good.\n\nChannel 1: to someone else.\n\nChannel 0: Yeah. Because what's happening now, they turned it on, but I don't think the the heating is actually switching on. That's, like, sort of\n\nChannel 1: Oh,\n\nChannel 0: similar\n\nChannel 1: okay.\n\nChannel 0: similar problem to\n\nChannel 1: Yeah.\n\nChannel 0: last time. Maybe maybe there's rats upstairs chewing the wire. That's what happened last\n\nChannel 1: Oh, I hope not.\n\nChannel 0: time. But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the\n\nChannel 1: Maybe\n\nChannel 0: moment.\n\nChannel 1: he just needs a service. I mean, it could be\n\nChannel 0: Okay. Yeah.\n\nChannel 1: yeah. I mean, he's gonna do\n\nChannel 0: Yeah.\n\nChannel 1: a service anyway,\n\nChannel 0: Yeah. Okay.\n\nChannel 1: so included in that. So we'll see what he finds.\n\nChannel 0: Alright. Sounds good. I'll put it in\n\nChannel 1: Easy.\n\nChannel 0: Tuesday morning. Thank you. Alright. Thanks.\n\nChannel 1: No worries.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Seeley International Service for Breeze Air, Braemar.","start":0.08,"end":3.54,"sentiment":"neutral","sentiment_score":0.1407947921090656},{"text":"For gas ducted heating, wall furnaces, or space heaters, press 1.","start":5.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.06751348721710118},{"text":"For Please enter your four digit postcode.","start":10.24,"end":12.42,"sentiment":"neutral","sentiment_score":0.005800659726706466},{"text":"Please hold while your call is transferred.","start":14.875,"end":16.895,"sentiment":"neutral","sentiment_score":-0.0011268811566489084},{"text":"Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira.","start":21.195,"end":29.64,"sentiment":"neutral","sentiment_score":0.1751866703853011}],"sentiment":"neutral","sentiment_score":0.09691009329049848,"channel":1,"num_words":50,"start":0.08,"end":29.64},{"sentences":[{"text":"One moment while we transfer you to one of our friendly staff.","start":30.02,"end":33.399998,"sentiment":"neutral","sentiment_score":0.1798787278433641},{"text":"We appreciate your patience.","start":33.62,"end":35.16,"sentiment":"positive","sentiment_score":0.3522549271583557},{"text":"Maintenance servicing is recommended every two years for domestic appliances.","start":35.54,"end":39.559998,"sentiment":"neutral","sentiment_score":0.1252845287322998},{"text":"Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements.","start":40.065002,"end":47.605,"sentiment":"neutral","sentiment_score":0.25834028199315073},{"text":"Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service.","start":48.065002,"end":59.55,"sentiment":"neutral","sentiment_score":0.13917206279162703}],"sentiment":"neutral","sentiment_score":0.18697606921195983,"channel":1,"num_words":75,"start":30.02,"end":59.55},{"sentences":[{"text":"A list of frequently asked questions with answers to the most common customer questions is also available online.","start":59.69,"end":65.755,"sentiment":"neutral","sentiment_score":0.1454953278104464},{"text":"Where a service call confirms a repair under warranty, there will be no charge for the repair.","start":66.215,"end":71.515,"sentiment":"neutral","sentiment_score":0.11480677609934527},{"text":"Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply.","start":71.735,"end":78.03,"sentiment":"neutral","sentiment_score":0.0474766926219066},{"text":"Please confirm service charges with the customer service operator or agent when booking your service call.","start":78.25,"end":84.270004,"sentiment":"neutral","sentiment_score":0.07855482120066881},{"text":"Proceeding with the booking confirms your acceptance of these charges.","start":84.41,"end":87.87,"sentiment":"neutral","sentiment_score":0.09560359045863151}],"sentiment":"neutral","sentiment_score":0.0986275595710858,"channel":1,"num_words":76,"start":59.69,"end":87.87},{"sentences":[{"text":"Good afternoon.","start":93.705,"end":94.345,"sentiment":"neutral","sentiment_score":0.254113994538784},{"text":"This is Carrie Anne.","start":94.345,"end":95.065,"sentiment":"neutral","sentiment_score":0.24744779244065285},{"text":"How may I help you?","start":95.065,"end":96.045,"sentiment":"neutral","sentiment_score":0.2473172664642334}],"sentiment":"neutral","sentiment_score":0.24860049919648605,"channel":1,"num_words":11,"start":93.705,"end":96.045},{"sentences":[{"text":"Oh, hi.","start":96.020004,"end":96.5,"sentiment":"neutral","sentiment_score":0.08800001814961433},{"text":"How are you?","start":96.5,"end":97.32,"sentiment":"neutral","sentiment_score":0.08876408636569977}],"sentiment":"neutral","sentiment_score":0.0884584590792656,"channel":0,"num_words":5,"start":96.020004,"end":97.32},{"sentences":[{"text":"Good.","start":97.865,"end":98.365,"sentiment":"neutral","sentiment_score":0.05741635710000992}],"sentiment":"neutral","sentiment_score":0.05741635710000992,"channel":1,"num_words":1,"start":97.865,"end":98.365},{"sentences":[{"text":"My Bremer heating is not working again.","start":98.835,"end":101.875,"sentiment":"negative","sentiment_score":-0.4533531069755554},{"text":"I think it's been about a year since the last time it was","start":101.875,"end":105.955,"sentiment":"neutral","sentiment_score":-0.2706654381293517}],"sentiment":"negative","sentiment_score":-0.334606122225523,"channel":0,"num_words":20,"start":98.835,"end":105.955},{"sentences":[{"text":"Okay.","start":105.945,"end":106.29,"sentiment":"neutral","sentiment_score":-0.21854645013809204}],"sentiment":"neutral","sentiment_score":-0.21854645013809204,"channel":1,"num_words":1,"start":105.945,"end":106.29},{"sentences":[{"text":"fixed.","start":105.955,"end":106.455,"sentiment":"neutral","sentiment_score":-0.1647498905658722}],"sentiment":"neutral","sentiment_score":-0.1647498905658722,"channel":0,"num_words":1,"start":105.955,"end":106.455},{"sentences":[{"text":"What's the address?","start":107.33,"end":108.39,"sentiment":"neutral","sentiment_score":-0.01941738526026408}],"sentiment":"neutral","sentiment_score":-0.01941738526026408,"channel":1,"num_words":3,"start":107.33,"end":108.39},{"sentences":[{"text":"Unit 2","start":108.755,"end":109.655,"sentiment":"neutral","sentiment_score":-0.003837918397039175}],"sentiment":"neutral","sentiment_score":-0.003837918397039175,"channel":0,"num_words":2,"start":108.755,"end":109.655},{"sentences":[{"text":"Yep.","start":110.37,"end":110.87,"sentiment":"neutral","sentiment_score":0.0020112914498895407}],"sentiment":"neutral","sentiment_score":0.0020112914498895407,"channel":1,"num_words":1,"start":110.37,"end":110.87},{"sentences":[{"text":"2 Hooker Avenue In Springwell, Victoria 3171.","start":111.15,"end":115.41,"sentiment":"neutral","sentiment_score":0.0021282927066619906}],"sentiment":"neutral","sentiment_score":0.0021282927066619906,"channel":0,"num_words":7,"start":111.15,"end":115.41},{"sentences":[{"text":"Sean Nguyen.","start":122.015,"end":122.91499,"sentiment":"neutral","sentiment_score":-0.006334112491458654}],"sentiment":"neutral","sentiment_score":-0.006334112491458654,"channel":1,"num_words":2,"start":122.015,"end":122.91499},{"sentences":[{"text":"Yeah.","start":122.75,"end":122.99,"sentiment":"neutral","sentiment_score":-0.018453527241945267},{"text":"That's it.","start":122.99,"end":123.495,"sentiment":"neutral","sentiment_score":-0.06031544506549835},{"text":"Think about a year ago, that would have come out through","start":123.575005,"end":125.895004,"sentiment":"neutral","sentiment_score":-0.10330805859782478}],"sentiment":"neutral","sentiment_score":-0.0911052187106439,"channel":0,"num_words":14,"start":122.75,"end":125.895004},{"sentences":[{"text":"And","start":125.854996,"end":126.015,"sentiment":"neutral","sentiment_score":-0.08366149663925171}],"sentiment":"neutral","sentiment_score":-0.08366149663925171,"channel":1,"num_words":1,"start":125.854996,"end":126.015},{"sentences":[{"text":"winter.","start":125.895004,"end":126.395004,"sentiment":"neutral","sentiment_score":-0.1684071570634842}],"sentiment":"neutral","sentiment_score":-0.1684071570634842,"channel":0,"num_words":1,"start":125.895004,"end":126.395004},{"sentences":[{"text":"I'm just","start":126.015,"end":126.335,"sentiment":"neutral","sentiment_score":-0.12001919373869896}],"sentiment":"neutral","sentiment_score":-0.12001919373869896,"channel":1,"num_words":2,"start":126.015,"end":126.335},{"sentences":[{"text":"Maybe it's just under you.","start":127.815,"end":129.755,"sentiment":"neutral","sentiment_score":-0.16270271241664885}],"sentiment":"neutral","sentiment_score":-0.16270271241664885,"channel":0,"num_words":5,"start":127.815,"end":129.755},{"sentences":[{"text":"let me have a look.","start":129.455,"end":130.765,"sentiment":"neutral","sentiment_score":-0.02573479376733303}],"sentiment":"neutral","sentiment_score":-0.02573479376733303,"channel":1,"num_words":5,"start":129.455,"end":130.765},{"sentences":[{"text":"Yeah.","start":130.535,"end":131.035,"sentiment":"neutral","sentiment_score":-0.04050684720277786}],"sentiment":"neutral","sentiment_score":-0.04050684720277786,"channel":0,"num_words":1,"start":130.535,"end":131.035},{"sentences":[{"text":"August 2024, so","start":137.9,"end":139.5,"sentiment":"neutral","sentiment_score":-0.0004957700924326977}],"sentiment":"neutral","sentiment_score":-0.0004957700924326977,"channel":1,"num_words":3,"start":137.9,"end":139.5},{"sentences":[{"text":"Yeah.","start":139.44,"end":139.94,"sentiment":"neutral","sentiment_score":0.003442860674113035}],"sentiment":"neutral","sentiment_score":0.003442860674113035,"channel":0,"num_words":1,"start":139.44,"end":139.94},{"sentences":[{"text":"two years.","start":139.5,"end":140.16,"sentiment":"neutral","sentiment_score":-0.0026338393799960613}],"sentiment":"neutral","sentiment_score":-0.0026338393799960613,"channel":1,"num_words":2,"start":139.5,"end":140.16},{"sentences":[{"text":"Oh, two years.","start":140.56,"end":141.52,"sentiment":"neutral","sentiment_score":-0.07455730438232422},{"text":"Oh, shit.","start":141.52,"end":142.18001,"sentiment":"negative","sentiment_score":-0.523792490363121},{"text":"That's a plus.","start":142.32,"end":143.14,"sentiment":"neutral","sentiment_score":-0.3071851283311844}],"sentiment":"neutral","sentiment_score":-0.274101534858346,"channel":0,"num_words":8,"start":140.56,"end":143.14},{"sentences":[{"text":"Time flies, doesn't it?","start":145.34,"end":146.655,"sentiment":"neutral","sentiment_score":-0.18374019488692284},{"text":"Okay.","start":147.215,"end":147.615,"sentiment":"neutral","sentiment_score":-0.005281919613480568},{"text":"Let's have a look.","start":147.615,"end":148.755,"sentiment":"neutral","sentiment_score":0.012784350197762251}],"sentiment":"neutral","sentiment_score":-0.0765672553744581,"channel":1,"num_words":9,"start":145.34,"end":148.755},{"sentences":[{"text":"Is it under warranty, Ken?","start":161.335,"end":163.335,"sentiment":"neutral","sentiment_score":-0.004039054550230503},{"text":"Or","start":163.335,"end":163.835,"sentiment":"neutral","sentiment_score":0.002040250226855278}],"sentiment":"neutral","sentiment_score":-0.003025837087382873,"channel":0,"num_words":6,"start":161.335,"end":163.835},{"sentences":[{"text":"Let me","start":164.59001,"end":164.99,"sentiment":"neutral","sentiment_score":0.01520058885216713}],"sentiment":"neutral","sentiment_score":0.01520058885216713,"channel":1,"num_words":2,"start":164.59001,"end":164.99},{"sentences":[{"text":"how does","start":164.88,"end":165.12,"sentiment":"neutral","sentiment_score":0.012604707852005959}],"sentiment":"neutral","sentiment_score":0.012604707852005959,"channel":0,"num_words":2,"start":164.88,"end":165.12},{"sentences":[{"text":"have a","start":164.99,"end":165.15001,"sentiment":"neutral","sentiment_score":0.010169091168791056}],"sentiment":"neutral","sentiment_score":0.010169091168791056,"channel":1,"num_words":2,"start":164.99,"end":165.15001},{"sentences":[{"text":"it","start":165.12,"end":165.28,"sentiment":"neutral","sentiment_score":-0.0009514540433883668}],"sentiment":"neutral","sentiment_score":-0.0009514540433883668,"channel":0,"num_words":1,"start":165.12,"end":165.28},{"sentences":[{"text":"look.","start":165.15001,"end":165.65001,"sentiment":"neutral","sentiment_score":-0.005161606706678867}],"sentiment":"neutral","sentiment_score":-0.005161606706678867,"channel":1,"num_words":1,"start":165.15001,"end":165.65001},{"sentences":[{"text":"work now?","start":165.28,"end":165.94,"sentiment":"neutral","sentiment_score":-0.003906894009560346}],"sentiment":"neutral","sentiment_score":-0.003906894009560346,"channel":0,"num_words":2,"start":165.28,"end":165.94},{"sentences":[{"text":"No.","start":166.67,"end":166.99,"sentiment":"neutral","sentiment_score":-0.08855672180652618},{"text":"Is that a warranty September 2024?","start":166.99,"end":169.73001,"sentiment":"neutral","sentiment_score":-0.04664012168844541}],"sentiment":"neutral","sentiment_score":-0.0526282074195998,"channel":1,"num_words":7,"start":166.67,"end":169.73001},{"sentences":[{"text":"Oh, okay.","start":169.92,"end":171.06,"sentiment":"neutral","sentiment_score":-0.01267317309975624}],"sentiment":"neutral","sentiment_score":-0.01267317309975624,"channel":0,"num_words":2,"start":169.92,"end":171.06},{"sentences":[{"text":"Yeah.","start":171.31,"end":171.79001,"sentiment":"neutral","sentiment_score":-0.008557275868952274},{"text":"So","start":171.79001,"end":171.95001,"sentiment":"neutral","sentiment_score":-0.01751636527478695}],"sentiment":"neutral","sentiment_score":-0.013036820571869612,"channel":1,"num_words":2,"start":171.31,"end":171.95001},{"sentences":[{"text":"What's","start":171.92,"end":172.16,"sentiment":"neutral","sentiment_score":-0.029371824115514755}],"sentiment":"neutral","sentiment_score":-0.029371824115514755,"channel":0,"num_words":1,"start":171.92,"end":172.16},{"sentences":[{"text":"we can","start":171.95001,"end":172.27,"sentiment":"neutral","sentiment_score":-0.035006397403776646}],"sentiment":"neutral","sentiment_score":-0.035006397403776646,"channel":1,"num_words":2,"start":171.95001,"end":172.27},{"sentences":[{"text":"the","start":172.16,"end":172.66,"sentiment":"neutral","sentiment_score":-0.044273026287555695}],"sentiment":"neutral","sentiment_score":-0.044273026287555695,"channel":0,"num_words":1,"start":172.16,"end":172.66},{"sentences":[{"text":"have someone out.","start":172.27,"end":173.49,"sentiment":"neutral","sentiment_score":-0.05098456392685572}],"sentiment":"neutral","sentiment_score":-0.05098456392685572,"channel":1,"num_words":3,"start":172.27,"end":173.49},{"sentences":[{"text":"what's the damage?","start":173.2,"end":174.34,"sentiment":"neutral","sentiment_score":-0.07126611843705177}],"sentiment":"neutral","sentiment_score":-0.07126611843705177,"channel":0,"num_words":3,"start":173.2,"end":174.34},{"sentences":[{"text":"The $2.80 plus parts.","start":175.295,"end":176.915,"sentiment":"neutral","sentiment_score":-0.018825930543243885}],"sentiment":"neutral","sentiment_score":-0.018825930543243885,"channel":1,"num_words":4,"start":175.295,"end":176.915},{"sentences":[{"text":"Okay.","start":177.04,"end":177.54,"sentiment":"neutral","sentiment_score":0.05158720910549164}],"sentiment":"neutral","sentiment_score":0.05158720910549164,"channel":0,"num_words":1,"start":177.04,"end":177.54},{"sentences":[{"text":"They do a service on","start":177.05501,"end":178.455,"sentiment":"neutral","sentiment_score":0.08201514780521393}],"sentiment":"neutral","sentiment_score":0.08201514780521393,"channel":1,"num_words":5,"start":177.05501,"end":178.455},{"sentences":[{"text":"Fair","start":178.56,"end":178.88,"sentiment":"neutral","sentiment_score":0.09138673543930054}],"sentiment":"neutral","sentiment_score":0.09138673543930054,"channel":0,"num_words":1,"start":178.56,"end":178.88},{"sentences":[{"text":"including","start":178.815,"end":179.295,"sentiment":"neutral","sentiment_score":0.09669344872236252}],"sentiment":"neutral","sentiment_score":0.09669344872236252,"channel":1,"num_words":1,"start":178.815,"end":179.295},{"sentences":[{"text":"enough.","start":178.88,"end":179.085,"sentiment":"neutral","sentiment_score":0.0803849846124649}],"sentiment":"neutral","sentiment_score":0.0803849846124649,"channel":0,"num_words":1,"start":178.88,"end":179.085},{"sentences":[{"text":"that $2.80,","start":179.295,"end":180.275,"sentiment":"neutral","sentiment_score":0.042924823239445686}],"sentiment":"neutral","sentiment_score":0.042924823239445686,"channel":1,"num_words":2,"start":179.295,"end":180.275},{"sentences":[{"text":"Okay.","start":180.365,"end":180.865,"sentiment":"neutral","sentiment_score":0.04731392487883568}],"sentiment":"neutral","sentiment_score":0.04731392487883568,"channel":0,"num_words":1,"start":180.365,"end":180.865},{"sentences":[{"text":"and then, obviously, parts would be additional.","start":180.415,"end":182.355,"sentiment":"neutral","sentiment_score":-0.004662254559142249}],"sentiment":"neutral","sentiment_score":-0.004662254559142249,"channel":1,"num_words":7,"start":180.415,"end":182.355},{"sentences":[{"text":"That's fine.","start":182.60501,"end":183.32501,"sentiment":"neutral","sentiment_score":0.13974586129188538}],"sentiment":"neutral","sentiment_score":0.13974586129188538,"channel":0,"num_words":2,"start":182.60501,"end":183.32501},{"sentences":[{"text":"The","start":183.215,"end":183.455,"sentiment":"neutral","sentiment_score":0.03870384767651558}],"sentiment":"neutral","sentiment_score":0.03870384767651558,"channel":1,"num_words":1,"start":183.215,"end":183.455},{"sentences":[{"text":"Okay.","start":183.32501,"end":183.82501,"sentiment":"neutral","sentiment_score":0.03544360771775246}],"sentiment":"neutral","sentiment_score":0.03544360771775246,"channel":0,"num_words":1,"start":183.32501,"end":183.82501},{"sentences":[{"text":"next available we have, though,","start":183.455,"end":185.475,"sentiment":"neutral","sentiment_score":0.02410578988492489}],"sentiment":"neutral","sentiment_score":0.02410578988492489,"channel":1,"num_words":5,"start":183.455,"end":185.475},{"sentences":[{"text":"Let","start":185.16501,"end":185.66501,"sentiment":"neutral","sentiment_score":0.03080773912370205}],"sentiment":"neutral","sentiment_score":0.03080773912370205,"channel":0,"num_words":1,"start":185.16501,"end":185.66501},{"sentences":[{"text":"is next Tuesday, the eighth.","start":185.615,"end":189.875,"sentiment":"neutral","sentiment_score":0.030701242759823798}],"sentiment":"neutral","sentiment_score":0.030701242759823798,"channel":1,"num_words":5,"start":185.615,"end":189.875},{"sentences":[{"text":"me see if","start":190.205,"end":190.765,"sentiment":"neutral","sentiment_score":0.025630128259460132}],"sentiment":"neutral","sentiment_score":0.025630128259460132,"channel":0,"num_words":3,"start":190.205,"end":190.765},{"sentences":[{"text":"Mhmm.","start":190.71,"end":191.21,"sentiment":"neutral","sentiment_score":0.023718934506177906}],"sentiment":"neutral","sentiment_score":0.023718934506177906,"channel":1,"num_words":1,"start":190.71,"end":191.21},{"sentences":[{"text":"I'm available.","start":190.765,"end":191.585,"sentiment":"neutral","sentiment_score":0.02664275001734495},{"text":"Tuesday, '8.","start":192.14,"end":193.04,"sentiment":"neutral","sentiment_score":0.01856956910341978},{"text":"Oh, okay.","start":195.02,"end":195.66,"sentiment":"neutral","sentiment_score":0.03182482533156872},{"text":"But what time?","start":195.66,"end":196.56,"sentiment":"neutral","sentiment_score":0.013119342736899853},{"text":"Morning?","start":196.86,"end":197.36,"sentiment":"neutral","sentiment_score":0.0236910842359066}],"sentiment":"neutral","sentiment_score":0.021712340135127305,"channel":0,"num_words":10,"start":190.765,"end":197.36},{"sentences":[{"text":"Yeah.","start":198.23001,"end":198.47,"sentiment":"neutral","sentiment_score":0.04502220079302788},{"text":"I can do morning.","start":198.47,"end":199.45001,"sentiment":"neutral","sentiment_score":0.05699148215353489}],"sentiment":"neutral","sentiment_score":0.054597625881433486,"channel":1,"num_words":5,"start":198.23001,"end":199.45001},{"sentences":[{"text":"Please early","start":199.5,"end":200.48,"sentiment":"neutral","sentiment_score":0.0706811212003231}],"sentiment":"neutral","sentiment_score":0.0706811212003231,"channel":0,"num_words":2,"start":199.5,"end":200.48},{"sentences":[{"text":"Yep.","start":201.19,"end":201.69,"sentiment":"neutral","sentiment_score":0.06459078192710876}],"sentiment":"neutral","sentiment_score":0.06459078192710876,"channel":1,"num_words":1,"start":201.19,"end":201.69},{"sentences":[{"text":"ish.","start":201.26,"end":201.76,"sentiment":"neutral","sentiment_score":0.06356000900268555}],"sentiment":"neutral","sentiment_score":0.06356000900268555,"channel":0,"num_words":1,"start":201.26,"end":201.76},{"sentences":[{"text":"Yeah.","start":201.83,"end":202.07,"sentiment":"neutral","sentiment_score":0.05313270911574364}],"sentiment":"neutral","sentiment_score":0.05313270911574364,"channel":1,"num_words":1,"start":201.83,"end":202.07},{"sentences":[{"text":"Like,","start":202.06,"end":202.38,"sentiment":"neutral","sentiment_score":0.03740055114030838}],"sentiment":"neutral","sentiment_score":0.03740055114030838,"channel":0,"num_words":1,"start":202.06,"end":202.38},{"sentences":[{"text":"That should","start":202.07,"end":202.47,"sentiment":"neutral","sentiment_score":0.1266946978867054}],"sentiment":"neutral","sentiment_score":0.1266946978867054,"channel":1,"num_words":2,"start":202.07,"end":202.47},{"sentences":[{"text":"what","start":202.38,"end":202.78,"sentiment":"neutral","sentiment_score":0.11317124962806702}],"sentiment":"neutral","sentiment_score":0.11317124962806702,"channel":0,"num_words":1,"start":202.38,"end":202.78},{"sentences":[{"text":"be fine.","start":202.47,"end":203.085,"sentiment":"neutral","sentiment_score":0.08313975110650063}],"sentiment":"neutral","sentiment_score":0.08313975110650063,"channel":1,"num_words":2,"start":202.47,"end":203.085},{"sentences":[{"text":"what time is early?","start":202.78,"end":203.98,"sentiment":"neutral","sentiment_score":0.036154843866825104}],"sentiment":"neutral","sentiment_score":0.036154843866825104,"channel":0,"num_words":4,"start":202.78,"end":203.98},{"sentences":[{"text":"Well, we","start":203.80501,"end":204.04501,"sentiment":"neutral","sentiment_score":0.018743470311164856}],"sentiment":"neutral","sentiment_score":0.018743470311164856,"channel":1,"num_words":2,"start":203.80501,"end":204.04501},{"sentences":[{"text":"Like,","start":203.98,"end":204.14,"sentiment":"neutral","sentiment_score":0.02118246629834175}],"sentiment":"neutral","sentiment_score":0.02118246629834175,"channel":0,"num_words":1,"start":203.98,"end":204.14},{"sentences":[{"text":"can","start":204.04501,"end":204.205,"sentiment":"neutral","sentiment_score":0.027855174615979195}],"sentiment":"neutral","sentiment_score":0.027855174615979195,"channel":1,"num_words":1,"start":204.04501,"end":204.205},{"sentences":[{"text":"nine","start":204.14,"end":204.38,"sentiment":"neutral","sentiment_score":0.03480342775583267}],"sentiment":"neutral","sentiment_score":0.03480342775583267,"channel":0,"num_words":1,"start":204.14,"end":204.38},{"sentences":[{"text":"I can","start":204.285,"end":204.60501,"sentiment":"neutral","sentiment_score":0.02375710941851139}],"sentiment":"neutral","sentiment_score":0.02375710941851139,"channel":1,"num_words":2,"start":204.285,"end":204.60501},{"sentences":[{"text":"thirty?","start":204.38,"end":204.825,"sentiment":"neutral","sentiment_score":0.03412152826786041}],"sentiment":"neutral","sentiment_score":0.03412152826786041,"channel":0,"num_words":1,"start":204.38,"end":204.825},{"sentences":[{"text":"do it for the first call, so he'd be there between 07:30 and eight?","start":204.60501,"end":208.38501,"sentiment":"neutral","sentiment_score":0.01960483000480703}],"sentiment":"neutral","sentiment_score":0.01960483000480703,"channel":1,"num_words":14,"start":204.60501,"end":208.38501},{"sentences":[{"text":"Well, that's early.","start":208.425,"end":209.565,"sentiment":"neutral","sentiment_score":-0.017557659496863682},{"text":"Any later than","start":212.50499,"end":213.565,"sentiment":"neutral","sentiment_score":-0.03437643498182297}],"sentiment":"neutral","sentiment_score":-0.025967047239343326,"channel":0,"num_words":6,"start":208.425,"end":213.565},{"sentences":[{"text":"After that, I can't guarantee a time.","start":214.445,"end":216.69,"sentiment":"neutral","sentiment_score":-0.12025305096592222},{"text":"So it","start":216.77,"end":216.85,"sentiment":"neutral","sentiment_score":-0.06456819549202919}],"sentiment":"neutral","sentiment_score":-0.10787863863839044,"channel":1,"num_words":9,"start":214.445,"end":216.85},{"sentences":[{"text":"that?","start":216.825,"end":217.22499,"sentiment":"neutral","sentiment_score":-0.045899976044893265}],"sentiment":"neutral","sentiment_score":-0.045899976044893265,"channel":0,"num_words":1,"start":216.825,"end":217.22499},{"sentences":[{"text":"would just be","start":216.85,"end":217.49,"sentiment":"neutral","sentiment_score":-0.025919971987605095}],"sentiment":"neutral","sentiment_score":-0.025919971987605095,"channel":1,"num_words":3,"start":216.85,"end":217.49},{"sentences":[{"text":"Alright.","start":217.22499,"end":217.56,"sentiment":"neutral","sentiment_score":0.005088591482490301}],"sentiment":"neutral","sentiment_score":0.005088591482490301,"channel":0,"num_words":1,"start":217.22499,"end":217.56},{"sentences":[{"text":"between eight and twelve.","start":217.49,"end":218.69,"sentiment":"neutral","sentiment_score":-0.001583262346684933},{"text":"Yeah.","start":218.69,"end":218.93001,"sentiment":"neutral","sentiment_score":0.009141679853200912},{"text":"That's our specific time because we know he'll start there.","start":218.93001,"end":221.67,"sentiment":"neutral","sentiment_score":-0.014655134826898574},{"text":"After that, we don't know how long each job will take, so he could be sooner or later.","start":222.29001,"end":226.21,"sentiment":"neutral","sentiment_score":-0.07021637343698078},{"text":"You know what I mean?","start":226.21,"end":227.19,"sentiment":"neutral","sentiment_score":-0.03378213569521904}],"sentiment":"neutral","sentiment_score":-0.04148810837221773,"channel":1,"num_words":38,"start":217.49,"end":227.19},{"sentences":[{"text":"Alright.","start":227.31999,"end":227.81999,"sentiment":"neutral","sentiment_score":0.032172054052352905},{"text":"But the latest would be, like, 11:30 to twelve.","start":228.28,"end":230.775,"sentiment":"neutral","sentiment_score":0.017988785066538386}],"sentiment":"neutral","sentiment_score":0.01940711196511984,"channel":0,"num_words":10,"start":227.31999,"end":230.775},{"sentences":[{"text":"Yeah.","start":231.715,"end":232.215,"sentiment":"neutral","sentiment_score":0.16109926998615265}],"sentiment":"neutral","sentiment_score":0.16109926998615265,"channel":1,"num_words":1,"start":231.715,"end":232.215},{"sentences":[{"text":"Look.","start":232.855,"end":233.095,"sentiment":"positive","sentiment_score":0.3624773621559143},{"text":"I'm happy for that.","start":233.095,"end":233.89499,"sentiment":"positive","sentiment_score":0.6167793422937393},{"text":"I'll probably be sleeping in for","start":233.89499,"end":236.135,"sentiment":"neutral","sentiment_score":0.2981022894382477}],"sentiment":"positive","sentiment_score":0.4198371334509416,"channel":0,"num_words":11,"start":232.855,"end":236.135},{"sentences":[{"text":"So","start":236.115,"end":236.435,"sentiment":"neutral","sentiment_score":0.2097180336713791}],"sentiment":"neutral","sentiment_score":0.2097180336713791,"channel":1,"num_words":1,"start":236.115,"end":236.435},{"sentences":[{"text":"the Tuesday.","start":236.135,"end":236.795,"sentiment":"neutral","sentiment_score":0.2281009405851364}],"sentiment":"neutral","sentiment_score":0.2281009405851364,"channel":0,"num_words":2,"start":236.135,"end":236.795},{"sentences":[{"text":"just leave it as a morning, but","start":236.435,"end":237.875,"sentiment":"neutral","sentiment_score":0.13859192601272038}],"sentiment":"neutral","sentiment_score":0.13859192601272038,"channel":1,"num_words":7,"start":236.435,"end":237.875},{"sentences":[{"text":"Yeah.","start":237.735,"end":238.235,"sentiment":"neutral","sentiment_score":0.06927212327718735}],"sentiment":"neutral","sentiment_score":0.06927212327718735,"channel":0,"num_words":1,"start":237.735,"end":238.235},{"sentences":[{"text":"not first?","start":237.875,"end":238.615,"sentiment":"neutral","sentiment_score":0.012077895924448967}],"sentiment":"neutral","sentiment_score":0.012077895924448967,"channel":1,"num_words":2,"start":237.875,"end":238.615},{"sentences":[{"text":"Leave it in the morning, and I'll just sort","start":238.295,"end":240.055,"sentiment":"neutral","sentiment_score":0.01383988999037279}],"sentiment":"neutral","sentiment_score":0.01383988999037279,"channel":0,"num_words":9,"start":238.295,"end":240.055},{"sentences":[{"text":"Yep.","start":240.035,"end":240.535,"sentiment":"neutral","sentiment_score":0.013657227158546448}],"sentiment":"neutral","sentiment_score":0.013657227158546448,"channel":1,"num_words":1,"start":240.035,"end":240.535},{"sentences":[{"text":"of, like, yeah, go go","start":240.055,"end":241.735,"sentiment":"neutral","sentiment_score":0.01439927201718092}],"sentiment":"neutral","sentiment_score":0.01439927201718092,"channel":0,"num_words":5,"start":240.055,"end":241.735},{"sentences":[{"text":"Let","start":241.63501,"end":241.875,"sentiment":"neutral","sentiment_score":0.016849927604198456}],"sentiment":"neutral","sentiment_score":0.016849927604198456,"channel":1,"num_words":1,"start":241.63501,"end":241.875},{"sentences":[{"text":"from","start":241.735,"end":241.97499,"sentiment":"neutral","sentiment_score":0.007661509793251753}],"sentiment":"neutral","sentiment_score":0.007661509793251753,"channel":0,"num_words":1,"start":241.735,"end":241.97499},{"sentences":[{"text":"me","start":241.875,"end":242.035,"sentiment":"neutral","sentiment_score":0.00810333527624607}],"sentiment":"neutral","sentiment_score":0.00810333527624607,"channel":1,"num_words":1,"start":241.875,"end":242.035},{"sentences":[{"text":"there.","start":241.97499,"end":242.47499,"sentiment":"neutral","sentiment_score":0.008227762766182423}],"sentiment":"neutral","sentiment_score":0.008227762766182423,"channel":0,"num_words":1,"start":241.97499,"end":242.47499},{"sentences":[{"text":"see.","start":242.035,"end":242.515,"sentiment":"neutral","sentiment_score":0.006691331043839455},{"text":"And is the email address there newan s","start":242.515,"end":245.55501,"sentiment":"neutral","sentiment_score":0.005713103455491364}],"sentiment":"neutral","sentiment_score":0.005821795409752263,"channel":1,"num_words":9,"start":242.035,"end":245.55501},{"sentences":[{"text":"It's","start":245.33499,"end":245.575,"sentiment":"neutral","sentiment_score":0.004851385485380888}],"sentiment":"neutral","sentiment_score":0.004851385485380888,"channel":0,"num_words":1,"start":245.33499,"end":245.575},{"sentences":[{"text":"e","start":245.55501,"end":245.875,"sentiment":"neutral","sentiment_score":0.00466697383671999}],"sentiment":"neutral","sentiment_score":0.00466697383671999,"channel":1,"num_words":1,"start":245.55501,"end":245.875},{"sentences":[{"text":"a","start":245.575,"end":245.97499,"sentiment":"neutral","sentiment_score":0.003908152692019939}],"sentiment":"neutral","sentiment_score":0.003908152692019939,"channel":0,"num_words":1,"start":245.575,"end":245.97499},{"sentences":[{"text":"nine","start":245.875,"end":246.27501,"sentiment":"neutral","sentiment_score":0.002838857937604189}],"sentiment":"neutral","sentiment_score":0.002838857937604189,"channel":1,"num_words":1,"start":245.875,"end":246.27501},{"sentences":[{"text":"no.","start":245.97499,"end":246.42,"sentiment":"neutral","sentiment_score":0.0031814216636121273}],"sentiment":"neutral","sentiment_score":0.0031814216636121273,"channel":0,"num_words":1,"start":245.97499,"end":246.42},{"sentences":[{"text":"at","start":246.27501,"end":246.515,"sentiment":"neutral","sentiment_score":0.002235859166830778}],"sentiment":"neutral","sentiment_score":0.002235859166830778,"channel":1,"num_words":1,"start":246.27501,"end":246.515},{"sentences":[{"text":"Yep.","start":246.5,"end":247.0,"sentiment":"neutral","sentiment_score":0.005078167654573917}],"sentiment":"neutral","sentiment_score":0.005078167654573917,"channel":0,"num_words":1,"start":246.5,"end":247.0},{"sentences":[{"text":"g mail","start":246.515,"end":247.08,"sentiment":"neutral","sentiment_score":0.004250770900398493}],"sentiment":"neutral","sentiment_score":0.004250770900398493,"channel":1,"num_words":2,"start":246.515,"end":247.08},{"sentences":[{"text":"Yeah.","start":247.54,"end":247.78,"sentiment":"neutral","sentiment_score":0.020426712930202484},{"text":"That's correct.","start":247.78,"end":248.52,"sentiment":"neutral","sentiment_score":0.04924770072102547}],"sentiment":"neutral","sentiment_score":0.03964070479075114,"channel":0,"num_words":3,"start":247.54,"end":248.52},{"sentences":[{"text":"dot com?","start":248.44,"end":248.92,"sentiment":"neutral","sentiment_score":0.03771902061998844},{"text":"Perfect.","start":248.92,"end":249.42,"sentiment":"positive","sentiment_score":0.4846242070198059},{"text":"Alright.","start":249.88,"end":250.2,"sentiment":"neutral","sentiment_score":0.26795268058776855},{"text":"Well, it's all booked in.","start":250.2,"end":251.16,"sentiment":"neutral","sentiment_score":0.18480541110038756},{"text":"What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way.","start":251.16,"end":257.98,"sentiment":"neutral","sentiment_score":0.08343406460647072}],"sentiment":"neutral","sentiment_score":0.1104917781981262,"channel":1,"num_words":37,"start":248.44,"end":257.98},{"sentences":[{"text":"Yep.","start":257.54,"end":257.86,"sentiment":"neutral","sentiment_score":0.07680164277553558},{"text":"Yep.","start":257.86,"end":258.34,"sentiment":"neutral","sentiment_score":0.07924136519432068},{"text":"Okay.","start":258.34,"end":258.82,"sentiment":"neutral","sentiment_score":0.1984613537788391},{"text":"Thank you.","start":258.82,"end":259.63998,"sentiment":"positive","sentiment_score":0.4994915723800659}],"sentiment":"neutral","sentiment_score":0.27069750130176545,"channel":0,"num_words":5,"start":257.54,"end":259.63998},{"sentences":[{"text":"Easy.","start":259.72498,"end":260.205,"sentiment":"positive","sentiment_score":0.4520782232284546},{"text":"Thank you.","start":260.205,"end":260.84497,"sentiment":"positive","sentiment_score":0.46276211738586426},{"text":"Bye.","start":260.84497,"end":261.34497,"sentiment":"neutral","sentiment_score":0.15319642424583435}],"sentiment":"positive","sentiment_score":0.38269972056150436,"channel":1,"num_words":4,"start":259.72498,"end":261.34497},{"sentences":[{"text":"If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before","start":261.245,"end":265.50497,"sentiment":"neutral","sentiment_score":-0.08087180395211492}],"sentiment":"neutral","sentiment_score":-0.08087180395211492,"channel":0,"num_words":21,"start":261.245,"end":265.50497},{"sentences":[{"text":"Yeah.","start":266.44498,"end":266.76498,"sentiment":"neutral","sentiment_score":-0.03904688358306885}],"sentiment":"neutral","sentiment_score":-0.03904688358306885,"channel":1,"num_words":1,"start":266.44498,"end":266.76498},{"sentences":[{"text":"the the","start":266.525,"end":266.76498,"sentiment":"neutral","sentiment_score":-0.03872506693005562}],"sentiment":"neutral","sentiment_score":-0.03872506693005562,"channel":0,"num_words":2,"start":266.525,"end":266.76498},{"sentences":[{"text":"We","start":266.76498,"end":266.925,"sentiment":"neutral","sentiment_score":-0.0350559800863266}],"sentiment":"neutral","sentiment_score":-0.0350559800863266,"channel":1,"num_words":1,"start":266.76498,"end":266.925},{"sentences":[{"text":"date.","start":266.76498,"end":267.26498,"sentiment":"neutral","sentiment_score":-0.03814597427845001}],"sentiment":"neutral","sentiment_score":-0.03814597427845001,"channel":0,"num_words":1,"start":266.76498,"end":267.26498},{"sentences":[{"text":"just ask that you give us a bit of notice.","start":266.925,"end":268.685,"sentiment":"neutral","sentiment_score":-0.03750104010105133},{"text":"That's all.","start":268.685,"end":269.085,"sentiment":"neutral","sentiment_score":-0.0119472062215209},{"text":"So","start":269.085,"end":269.245,"sentiment":"neutral","sentiment_score":0.019112205132842064}],"sentiment":"neutral","sentiment_score":-0.029214816024670236,"channel":1,"num_words":13,"start":266.925,"end":269.245},{"sentences":[{"text":"Oh,","start":269.16498,"end":269.405,"sentiment":"neutral","sentiment_score":0.04867500439286232}],"sentiment":"neutral","sentiment_score":0.04867500439286232,"channel":0,"num_words":1,"start":269.16498,"end":269.405},{"sentences":[{"text":"we can","start":269.245,"end":269.485,"sentiment":"neutral","sentiment_score":0.03352905437350273}],"sentiment":"neutral","sentiment_score":0.03352905437350273,"channel":1,"num_words":2,"start":269.245,"end":269.485},{"sentences":[{"text":"okay.","start":269.405,"end":269.88498,"sentiment":"neutral","sentiment_score":0.06173727288842201}],"sentiment":"neutral","sentiment_score":0.06173727288842201,"channel":0,"num_words":1,"start":269.405,"end":269.88498},{"sentences":[{"text":"just give that","start":269.485,"end":270.04498,"sentiment":"neutral","sentiment_score":0.10286101947228114}],"sentiment":"neutral","sentiment_score":0.10286101947228114,"channel":1,"num_words":3,"start":269.485,"end":270.04498},{"sentences":[{"text":"Yeah.","start":269.88498,"end":270.04498,"sentiment":"neutral","sentiment_score":0.1166064515709877}],"sentiment":"neutral","sentiment_score":0.1166064515709877,"channel":0,"num_words":1,"start":269.88498,"end":270.04498},{"sentences":[{"text":"spot","start":270.04498,"end":270.28497,"sentiment":"neutral","sentiment_score":0.11542882025241852}],"sentiment":"neutral","sentiment_score":0.11542882025241852,"channel":1,"num_words":1,"start":270.04498,"end":270.28497},{"sentences":[{"text":"Good.","start":270.04498,"end":270.54498,"sentiment":"neutral","sentiment_score":0.18537026643753052}],"sentiment":"neutral","sentiment_score":0.18537026643753052,"channel":0,"num_words":1,"start":270.04498,"end":270.54498},{"sentences":[{"text":"to someone else.","start":270.28497,"end":271.26498,"sentiment":"neutral","sentiment_score":0.0402851365506649}],"sentiment":"neutral","sentiment_score":0.0402851365506649,"channel":1,"num_words":3,"start":270.28497,"end":271.26498},{"sentences":[{"text":"Yeah.","start":270.76498,"end":270.925,"sentiment":"neutral","sentiment_score":0.0095823397859931},{"text":"Because what's happening now, they turned it on, but I don't think the the heating is actually switching on.","start":270.925,"end":274.84497,"sentiment":"neutral","sentiment_score":-0.15245607691375831},{"text":"That's, like, sort of","start":274.84497,"end":275.82,"sentiment":"neutral","sentiment_score":-0.1047200970351696}],"sentiment":"neutral","sentiment_score":-0.1377484795715039,"channel":0,"num_words":24,"start":270.76498,"end":275.82},{"sentences":[{"text":"Oh,","start":275.92,"end":276.08002,"sentiment":"neutral","sentiment_score":-0.09351465106010436}],"sentiment":"neutral","sentiment_score":-0.09351465106010436,"channel":1,"num_words":1,"start":275.92,"end":276.08002},{"sentences":[{"text":"similar","start":276.06,"end":276.56,"sentiment":"neutral","sentiment_score":-0.10194313526153564}],"sentiment":"neutral","sentiment_score":-0.10194313526153564,"channel":0,"num_words":1,"start":276.06,"end":276.56},{"sentences":[{"text":"okay.","start":276.08002,"end":276.58002,"sentiment":"neutral","sentiment_score":-0.0840381532907486}],"sentiment":"neutral","sentiment_score":-0.0840381532907486,"channel":1,"num_words":1,"start":276.08002,"end":276.58002},{"sentences":[{"text":"similar problem to","start":276.78,"end":277.66,"sentiment":"neutral","sentiment_score":-0.12971331924200058}],"sentiment":"neutral","sentiment_score":-0.12971331924200058,"channel":0,"num_words":3,"start":276.78,"end":277.66},{"sentences":[{"text":"Yeah.","start":277.6,"end":278.1,"sentiment":"neutral","sentiment_score":-0.11580853909254074}],"sentiment":"neutral","sentiment_score":-0.11580853909254074,"channel":1,"num_words":1,"start":277.6,"end":278.1},{"sentences":[{"text":"last time.","start":277.66,"end":278.30002,"sentiment":"neutral","sentiment_score":-0.12217118218541145},{"text":"Maybe maybe there's rats upstairs chewing the wire.","start":278.30002,"end":281.5,"sentiment":"neutral","sentiment_score":-0.22308621741831303},{"text":"That's what happened last","start":281.5,"end":282.64,"sentiment":"neutral","sentiment_score":-0.08195063658058643}],"sentiment":"neutral","sentiment_score":-0.16834533214569092,"channel":0,"num_words":14,"start":277.66,"end":282.64},{"sentences":[{"text":"Oh, I hope not.","start":282.4,"end":283.46002,"sentiment":"neutral","sentiment_score":-0.15471552312374115}],"sentiment":"neutral","sentiment_score":-0.15471552312374115,"channel":1,"num_words":4,"start":282.4,"end":283.46002},{"sentences":[{"text":"time.","start":283.82,"end":283.9,"sentiment":"neutral","sentiment_score":-0.10679812729358672},{"text":"But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the","start":283.9,"end":288.38,"sentiment":"neutral","sentiment_score":-0.1545288995617912}],"sentiment":"neutral","sentiment_score":-0.15235931900414554,"channel":0,"num_words":22,"start":283.82,"end":288.38},{"sentences":[{"text":"Maybe","start":288.275,"end":288.435,"sentiment":"neutral","sentiment_score":-0.09301479160785676}],"sentiment":"neutral","sentiment_score":-0.09301479160785676,"channel":1,"num_words":1,"start":288.275,"end":288.435},{"sentences":[{"text":"moment.","start":288.38,"end":288.88,"sentiment":"neutral","sentiment_score":-0.12325811386108398}],"sentiment":"neutral","sentiment_score":-0.12325811386108398,"channel":0,"num_words":1,"start":288.38,"end":288.88},{"sentences":[{"text":"he just needs a service.","start":288.435,"end":289.795,"sentiment":"neutral","sentiment_score":-0.10863714814186096},{"text":"I mean, it could be","start":289.795,"end":290.915,"sentiment":"neutral","sentiment_score":-0.04888753294944763}],"sentiment":"neutral","sentiment_score":-0.0787623405456543,"channel":1,"num_words":10,"start":288.435,"end":290.915},{"sentences":[{"text":"Okay.","start":290.955,"end":291.195,"sentiment":"neutral","sentiment_score":-0.030095234513282776},{"text":"Yeah.","start":291.195,"end":291.695,"sentiment":"neutral","sentiment_score":-0.011426609940826893}],"sentiment":"neutral","sentiment_score":-0.020760922227054834,"channel":0,"num_words":2,"start":290.955,"end":291.695},{"sentences":[{"text":"yeah.","start":291.315,"end":291.715,"sentiment":"neutral","sentiment_score":-0.008204412646591663},{"text":"I mean, he's gonna do","start":291.715,"end":292.595,"sentiment":"neutral","sentiment_score":-0.012863489426672458}],"sentiment":"neutral","sentiment_score":-0.012086976629992327,"channel":1,"num_words":6,"start":291.315,"end":292.595},{"sentences":[{"text":"Yeah.","start":292.475,"end":292.975,"sentiment":"neutral","sentiment_score":-0.010620850138366222}],"sentiment":"neutral","sentiment_score":-0.010620850138366222,"channel":0,"num_words":1,"start":292.475,"end":292.975},{"sentences":[{"text":"a service anyway,","start":292.595,"end":293.575,"sentiment":"neutral","sentiment_score":-0.010787293935815493}],"sentiment":"neutral","sentiment_score":-0.010787293935815493,"channel":1,"num_words":3,"start":292.595,"end":293.575},{"sentences":[{"text":"Yeah.","start":293.995,"end":294.155,"sentiment":"neutral","sentiment_score":0.011215895414352415},{"text":"Okay.","start":294.155,"end":294.655,"sentiment":"neutral","sentiment_score":0.02582181990146637}],"sentiment":"neutral","sentiment_score":0.018518857657909393,"channel":0,"num_words":2,"start":293.995,"end":294.655},{"sentences":[{"text":"so included in that.","start":294.275,"end":295.39502,"sentiment":"neutral","sentiment_score":0.031669138465076685},{"text":"So we'll see what he finds.","start":295.39502,"end":297.255,"sentiment":"neutral","sentiment_score":0.025487476959824562}],"sentiment":"neutral","sentiment_score":0.02796014156192541,"channel":1,"num_words":10,"start":294.275,"end":297.255},{"sentences":[{"text":"Alright.","start":297.115,"end":297.615,"sentiment":"neutral","sentiment_score":0.18577897548675537},{"text":"Sounds good.","start":297.675,"end":298.475,"sentiment":"positive","sentiment_score":0.3620493561029434},{"text":"I'll put it in","start":298.475,"end":299.35498,"sentiment":"neutral","sentiment_score":0.2374662384390831}],"sentiment":"neutral","sentiment_score":0.26567752020699636,"channel":0,"num_words":7,"start":297.115,"end":299.35498},{"sentences":[{"text":"Easy.","start":299.155,"end":299.655,"sentiment":"neutral","sentiment_score":0.2455691248178482}],"sentiment":"neutral","sentiment_score":0.2455691248178482,"channel":1,"num_words":1,"start":299.155,"end":299.655},{"sentences":[{"text":"Tuesday morning.","start":299.35498,"end":300.155,"sentiment":"neutral","sentiment_score":0.1937008947134018},{"text":"Thank you.","start":300.155,"end":300.875,"sentiment":"positive","sentiment_score":0.39007072150707245},{"text":"Alright.","start":300.875,"end":301.275,"sentiment":"neutral","sentiment_score":0.23925529420375824},{"text":"Thanks.","start":301.275,"end":301.675,"sentiment":"positive","sentiment_score":0.33548206090927124}],"sentiment":"neutral","sentiment_score":0.290380097925663,"channel":0,"num_words":6,"start":299.35498,"end":301.675},{"sentences":[{"text":"No worries.","start":301.315,"end":301.95502,"sentiment":"neutral","sentiment_score":0.1292949840426445}],"sentiment":"neutral","sentiment_score":0.1292949840426445,"channel":1,"num_words":2,"start":301.315,"end":301.95502},{"sentences":[{"text":"Bye.","start":301.675,"end":301.995,"sentiment":"neutral","sentiment_score":0.1425558775663376}],"sentiment":"neutral","sentiment_score":0.1425558775663376,"channel":0,"num_words":1,"start":301.675,"end":301.995},{"sentences":[{"text":"Bye.","start":301.95502,"end":302.45502,"sentiment":"neutral","sentiment_score":0.12634426355361938}],"sentiment":"neutral","sentiment_score":0.12634426355361938,"channel":1,"num_words":1,"start":301.95502,"end":302.45502},{"sentences":[{"text":"Bye.","start":301.995,"end":302.235,"sentiment":"neutral","sentiment_score":0.09717418998479845},{"text":"Bye.","start":302.235,"end":302.735,"sentiment":"neutral","sentiment_score":-0.09495057910680772}],"sentiment":"neutral","sentiment_score":0.0011118054389953613,"channel":0,"num_words":2,"start":301.995,"end":302.735}]},"summary":{"result":"success","short":"A customer calls Seeley International Service for Breeze Air, Braemar, Coolware, Convair, denies their heating is not working again. The representative schedules a service appointment for Tuesday morning and explains that the service will cover repairs and parts. The customer is advised to call ahead to ensure the service is available."},"intents":{"segments":[{"text":"They do a service on Fair including enough. that $2.80, Okay.","start_word":349,"end_word":359,"intents":[{"intent":"Schedule service appointment","confidence_score":0.2232957}]},{"text":"Well, it's all booked in. What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way. Yep.","start_word":575,"end_word":608,"intents":[{"intent":"Schedule service appointment","confidence_score":0.25952563}]}]},"sentiments":{"segments":[{"text":"Welcome to Seeley International Service for Breeze Air, Braemar. For gas ducted heating, wall furnaces, or space heaters, press 1. For Please enter your four digit postcode. Please hold while your call is transferred. Welcome to Seeley International's service center for Breeze Air, Braemar, Coolware, Convair, Climate Wizard, and Aira. One moment while we transfer you to one of our friendly staff.","start_word":0,"end_word":61,"sentiment":"neutral","sentiment_score":0.118406280875206},{"text":"We appreciate your patience.","start_word":62,"end_word":65,"sentiment":"positive","sentiment_score":0.34591078758239746},{"text":"Maintenance servicing is recommended every two years for domestic appliances. Maintenance servicing will assist to ensure safe, efficient, and effective operation of your system and maintain your appliance warranty requirements. Online service requests can be made at ceilleyinternational.com/residential, then click on service and support where you can leave your details, and we will call back to arrange a service. A list of frequently asked questions with answers to the most common customer questions is also available online. Where a service call confirms a repair under warranty, there will be no charge for the repair. Where the call identifies maintenance servicing or repairs not covered under warranty, charges will apply. Please confirm service charges with the customer service operator or agent when booking your service call. Proceeding with the booking confirms your acceptance of these charges. Good afternoon. This is Carrie Anne. How may I help you? Oh, hi. How are you? Good.","start_word":66,"end_word":217,"sentiment":"neutral","sentiment_score":0.13848070800304413},{"text":"My Bremer heating is not working again.","start_word":218,"end_word":224,"sentiment":"negative","sentiment_score":-0.4363043010234833},{"text":"I think it's been about a year since the last time it was Okay. fixed. What's the address? Unit 2 Yep. 2 Hooker Avenue In Springwell, Victoria 3171. Sean Nguyen. Yeah. That's it. Think about a year ago, that would have come out through And winter. I'm just Maybe it's just under you. let me have a look. Yeah. August 2024, so Yeah. two years. Oh, two years.","start_word":225,"end_word":292,"sentiment":"neutral","sentiment_score":-0.09230773391969065},{"text":"Oh, shit.","start_word":293,"end_word":294,"sentiment":"negative","sentiment_score":-0.555381178855896},{"text":"That's a plus. Time flies, doesn't it? Okay. Let's have a look. Is it under warranty, Ken? Or Let me how does have a it look. work now? No. Is that a warranty September 2024? Oh, okay. Yeah. So What's we can the have someone out. what's the damage? The $2.80 plus parts. Okay. They do a service on Fair including enough. that $2.80, Okay. and then, obviously, parts would be additional. That's fine. The Okay. next available we have, though, Let is next Tuesday, the eighth. me see if Mhmm. I'm available. Tuesday, '8. Oh, okay. But what time? Morning? Yeah. I can do morning. Please early Yep. ish. Yeah. Like, That should what be fine. what time is early? Well, we Like, can nine I can thirty? do it for the first call, so he'd be there between 07:30 and eight? Well, that's early. Any later than After that, I can't guarantee a time. So it that? would just be Alright. between eight and twelve. Yeah. That's our specific time because we know he'll start there. After that, we don't know how long each job will take, so he could be sooner or later. You know what I mean? Alright. But the latest would be, like, 11:30 to twelve. Yeah.","start_word":295,"end_word":506,"sentiment":"neutral","sentiment_score":-0.00970354862511158},{"text":"Look. I'm happy for that.","start_word":507,"end_word":511,"sentiment":"positive","sentiment_score":0.5484796166419983},{"text":"I'll probably be sleeping in for So the Tuesday. just leave it as a morning, but Yeah. not first? Leave it in the morning, and I'll just sort Yep. of, like, yeah, go go Let from me there. see. And is the email address there newan s It's e a nine no. at Yep. g mail Yeah. That's correct. dot com?","start_word":512,"end_word":572,"sentiment":"neutral","sentiment_score":0.06861006532658319},{"text":"Perfect.","start_word":573,"end_word":573,"sentiment":"positive","sentiment_score":0.4846242070198059},{"text":"Alright. Well, it's all booked in. What will happen is you'll get a text message from him with a three hour window and then another one on the day when he's on his way. Yep. Yep. Okay.","start_word":574,"end_word":610,"sentiment":"neutral","sentiment_score":0.1157316043972969},{"text":"Thank you. Easy. Thank you.","start_word":611,"end_word":615,"sentiment":"positive","sentiment_score":0.4742446541786194},{"text":"Bye. If I need to cancel it, like, if it all of a sudden works for some reason, I can cancel before Yeah. the the date. We just ask that you give us a bit of notice. That's all. So Oh, we can okay. just give Yeah. that Good. spot to someone Yeah. else. Because what's happening now, they turned it on, but I don't think the the heating is actually switching on. That's, like, sort of Oh, similar okay. similar problem to Yeah. last time. Maybe maybe there's rats upstairs chewing the wire. That's what happened last Oh, I hope not. time. But then we we got the pesticides done and all that sort of stuff, so I don't know if that's the Maybe moment. he just needs a service. I mean, it could be Okay. Yeah. yeah. I mean, he's gonna do Yeah. a service anyway, Yeah. Okay. so included in that. So we'll see what he finds. Alright.","start_word":616,"end_word":776,"sentiment":"neutral","sentiment_score":-0.06887879222631454},{"text":"Sounds good.","start_word":777,"end_word":778,"sentiment":"positive","sentiment_score":0.3569309711456299},{"text":"I'll put it in Easy. Tuesday morning.","start_word":779,"end_word":785,"sentiment":"neutral","sentiment_score":0.2282203882932663},{"text":"Thank you.","start_word":786,"end_word":787,"sentiment":"positive","sentiment_score":0.3751179575920105},{"text":"Alright.","start_word":788,"end_word":788,"sentiment":"neutral","sentiment_score":0.23925529420375824},{"text":"Thanks.","start_word":789,"end_word":789,"sentiment":"positive","sentiment_score":0.33548206090927124},{"text":"No worries. Bye. Bye. Bye. Bye.","start_word":790,"end_word":795,"sentiment":"neutral","sentiment_score":0.12610363960266113}],"average":{"sentiment":"neutral","sentiment_score":0.027157275253181363}}}}