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Good afternoon. This is Erical accounts. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? Mm-mm. Okay. I'm so yeah.\n\nI'm sorry, but I have to tell you. You have reached Airtel Australia, and what we do is to provide Internet services within Australia, and we do offer mobile plan services. We only provide support to Australian phone number, no other countries. So above your Indian phone number, you still need to contact your local network, which is Airtel India to get support, and we are a separate company. We're not affiliated.\n\nI understand, but we cannot help you about your Indian phone number. We don't have any access. You have to con no. We don't have we don't have any other phone number because we are a separate entity. We're a separate company.\n\nYeah. 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This is Peter. How are you? Oh, good. I see.\n\nI've got a one Indian number or Indian ATEL number with me. It's a prepaid number, and I've got a valid detail, I think, January next year. The question is I'm not using the I just want to use the Internet on that number so I can receive the OTPs and stuff. K. Okay.\n\nDo you have any Indian number where I can contact directly to 82? Okay. No worries then. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.13819128274917605},{"text":"This is Peter.","start":4.48,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.1391074905792872},{"text":"How are you?","start":5.2799997,"end":6.18,"sentiment":"neutral","sentiment_score":0.2112563153107961},{"text":"Oh, good.","start":10.32,"end":10.88,"sentiment":"neutral","sentiment_score":0.23522386699914932},{"text":"I see.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":0.08260498940944672}],"sentiment":"neutral","sentiment_score":0.16590367393060165,"num_words":11,"start":4.24,"end":11.28},{"sentences":[{"text":"I've got a one Indian number or Indian ATEL number with me.","start":11.28,"end":15.705,"sentiment":"neutral","sentiment_score":0.045694952520231404},{"text":"It's a prepaid number, and I've got a valid detail, I think, January next year.","start":17.225,"end":22.845,"sentiment":"neutral","sentiment_score":0.04766298780838649},{"text":"The question is I'm not using the I just want to use the Internet on that number so I can receive the OTPs and stuff.","start":59.63,"end":67.01,"sentiment":"neutral","sentiment_score":-0.16843531042337417},{"text":"K.","start":72.51,"end":73.01,"sentiment":"neutral","sentiment_score":-0.26834097504615784},{"text":"Okay.","start":74.994995,"end":75.494995,"sentiment":"neutral","sentiment_score":-0.056929811835289}],"sentiment":"neutral","sentiment_score":-0.060608690742541244,"num_words":54,"start":11.28,"end":75.494995},{"sentences":[{"text":"Do you have any Indian number where I can contact directly to 82?","start":75.715,"end":79.335,"sentiment":"neutral","sentiment_score":-0.03170792987713447},{"text":"Okay.","start":88.14893,"end":88.64893,"sentiment":"neutral","sentiment_score":0.03600042313337326},{"text":"No worries then.","start":88.70894,"end":89.34894,"sentiment":"neutral","sentiment_score":0.09810395042101543},{"text":"Thank you.","start":89.34894,"end":90.088936,"sentiment":"neutral","sentiment_score":0.266670823097229}],"sentiment":"neutral","sentiment_score":0.023760570115164706,"num_words":19,"start":75.715,"end":90.088936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Erical accounts. How may I help you today?\n\nChannel 1: Hi. This is Peter. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Oh, good. I see. I've got a one Indian number or Indian ATEL number with me. It's a prepaid number, and I've got a valid detail, I think, January next year.\n\nChannel 0: Mm-mm. Okay. I'm so yeah. I'm sorry, but I have to tell you. You have reached Airtel Australia, and what we do is to provide Internet services within Australia, and we do offer mobile plan services.\n\nWe only provide support to Australian phone number, no other countries. So above your Indian phone number, you still need to contact your local network, which is Airtel India to get support, and we are a separate company. We're not affiliated.\n\nChannel 1: The question is I'm not using the I just want to use the Internet on that number so I can receive the OTPs and stuff.\n\nChannel 0: I understand, but we cannot help you about your Indian\n\nChannel 1: K.\n\nChannel 0: phone number. We don't have any access.\n\nChannel 1: Okay.\n\nChannel 0: You\n\nChannel 1: Do\n\nChannel 0: have\n\nChannel 1: you\n\nChannel 0: to\n\nChannel 1: have any\n\nChannel 0: con\n\nChannel 1: Indian number where I can contact directly to 82?\n\nChannel 0: no. We don't have we don't have any other phone number because we are a separate entity. We're a separate company.\n\nChannel 1: Okay. No worries then. Thank you.\n\nChannel 0: Yeah. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.32,"sentiment":"neutral","sentiment_score":0.18970265984535217},{"text":"Good afternoon.","start":0.32,"end":1.04,"sentiment":"neutral","sentiment_score":0.33280716836452484},{"text":"This is Erical accounts.","start":1.04,"end":2.32,"sentiment":"neutral","sentiment_score":0.2649554945528507},{"text":"How may I help you today?","start":2.32,"end":3.62,"sentiment":"neutral","sentiment_score":0.2813784231742223}],"sentiment":"neutral","sentiment_score":0.2771853472177799,"channel":0,"num_words":13,"start":0.24,"end":3.62},{"sentences":[{"text":"Hi.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.13819128274917605},{"text":"This is Peter.","start":4.48,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.1391074905792872},{"text":"How are 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mobile plan services.","start":31.09,"end":41.510002,"sentiment":"neutral","sentiment_score":-0.021448861564631046}],"sentiment":"neutral","sentiment_score":-0.03133126348903817,"channel":0,"num_words":36,"start":24.935,"end":41.510002},{"sentences":[{"text":"We only provide support to Australian phone number, no other countries.","start":42.13,"end":46.71,"sentiment":"neutral","sentiment_score":-0.07365333085710352},{"text":"So above your Indian phone number, you still need to contact your local network, which is Airtel India to get support, and we are a separate company.","start":47.225,"end":56.445,"sentiment":"neutral","sentiment_score":-0.06493769544694158},{"text":"We're not affiliated.","start":56.504997,"end":57.565,"sentiment":"neutral","sentiment_score":-0.10730100174744923}],"sentiment":"neutral","sentiment_score":-0.07037579077409535,"channel":0,"num_words":41,"start":42.13,"end":57.565},{"sentences":[{"text":"The question is I'm not using the I just want to use the 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any","start":76.034996,"end":76.354996,"sentiment":"neutral","sentiment_score":-0.03098408319056034}],"sentiment":"neutral","sentiment_score":-0.03098408319056034,"channel":1,"num_words":2,"start":76.034996,"end":76.354996},{"sentences":[{"text":"con","start":76.174995,"end":76.575,"sentiment":"neutral","sentiment_score":-0.039772555232048035}],"sentiment":"neutral","sentiment_score":-0.039772555232048035,"channel":0,"num_words":1,"start":76.174995,"end":76.575},{"sentences":[{"text":"Indian number where I can contact directly to 82?","start":76.354996,"end":79.335,"sentiment":"neutral","sentiment_score":-0.030168066836065717}],"sentiment":"neutral","sentiment_score":-0.030168066836065717,"channel":1,"num_words":9,"start":76.354996,"end":79.335},{"sentences":[{"text":"no.","start":80.09499,"end":80.335,"sentiment":"neutral","sentiment_score":-0.10205334424972534},{"text":"We don't have we don't have any other phone number because we are a separate entity.","start":80.335,"end":85.57894,"sentiment":"neutral","sentiment_score":-0.13140075001865625},{"text":"We're a separate company.","start":85.57894,"end":86.79894,"sentiment":"neutral","sentiment_score":-0.09331694059073925}],"sentiment":"neutral","sentiment_score":-0.12274919556719917,"channel":0,"num_words":21,"start":80.09499,"end":86.79894},{"sentences":[{"text":"Okay.","start":88.14893,"end":88.64893,"sentiment":"neutral","sentiment_score":0.03600042313337326},{"text":"No worries then.","start":88.70894,"end":89.34894,"sentiment":"neutral","sentiment_score":0.09810395042101543},{"text":"Thank you.","start":89.34894,"end":90.088936,"sentiment":"neutral","sentiment_score":0.266670823097229}],"sentiment":"neutral","sentiment_score":0.1439423200984796,"channel":1,"num_words":6,"start":88.14893,"end":90.088936},{"sentences":[{"text":"Yeah.","start":89.73894,"end":90.23894,"sentiment":"neutral","sentiment_score":0.19355882704257965},{"text":"Thank you so much.","start":90.29894,"end":91.22394,"sentiment":"positive","sentiment_score":0.4186651036143303}],"sentiment":"positive","sentiment_score":0.37364384829998015,"channel":0,"num_words":5,"start":89.73894,"end":91.22394}]},"summary":{"result":"success","short":"A customer named Peter contacts Airtel Australia to inquire about using his Indian ATEL number for internet services. The representative informs him that they only provide support to Australian phone numbers and cannot help with his Indian number. The call ends with the representative thanking Peter and reminding him that Airtel is a separate company."},"intents":{"segments":[{"text":"I've got a one Indian number or Indian ATEL number with me. It's a prepaid number, and I've got a valid detail, I think, January next year.","start_word":33,"end_word":59,"intents":[{"intent":"Inquire about prepaid number","confidence_score":0.00063682714},{"intent":"Request availability of indissan phone number","confidence_score":0.000007294174},{"intent":"Confirm availability of indissan atel number","confidence_score":0.00450616}]},{"text":"You have reached Airtel Australia, and what we do is to provide Internet services within Australia, and we do offer mobile plan services. We only provide support to Australian phone number, no other countries.","start_word":73,"end_word":106,"intents":[{"intent":"Request help with internet services","confidence_score":0.0003302242}]},{"text":"Thank you so much.","start_word":226,"end_word":229,"intents":[{"intent":"Express gratitude for assistance","confidence_score":0.011564079}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Erical accounts. How may I help you today? Hi. This is Peter. How are you?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.23866453766822815},{"text":"I'm good. Thank you for asking.","start_word":20,"end_word":25,"sentiment":"positive","sentiment_score":0.5511636137962341},{"text":"How about yourself? Oh, good. I see. I've got a one Indian number or Indian ATEL number with me. It's a prepaid number, and I've got a valid detail, I think, January next year. Mm-mm. Okay. I'm so yeah. I'm sorry, but I have to tell you. You have reached Airtel Australia, and what we do is to provide Internet services within Australia, and we do offer mobile plan services. We only provide support to Australian phone number, no other countries. So above your Indian phone number, you still need to contact your local network, which is Airtel India to get support, and we are a separate company. We're not affiliated. The question is I'm not using the I just want to use the Internet on that number so I can receive the OTPs and stuff. I understand, but we cannot help you about your Indian K. phone number. We don't have any access. Okay. You Do have you to have any con Indian number where I can contact directly to 82? no. We don't have we don't have any other phone number because we are a separate entity. We're a separate company. Okay. No worries then. Thank you. Yeah.","start_word":26,"end_word":225,"sentiment":"neutral","sentiment_score":-0.05204890295863152},{"text":"Thank you so much.","start_word":226,"end_word":229,"sentiment":"positive","sentiment_score":0.4449175000190735}],"average":{"sentiment":"neutral","sentiment_score":4.014372825622558e-6}}}}