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Actually, my apologies. I I am very obsessed with weather, but I'm sure maybe you are not. And the reason for my call my apologies. Actually, my my name is Rahul. I'm calling from TechnoWand. My my colleague, Daniel, had reached out to you in the past, my friend. That's the name Ring Daniel Slater. I think you guys spoke to each other. You were traveling in in in you were traveling. You're at the land you're in the landscaping business. Right? Yep. Yes. Like a magic wand, techno wand. Yeah. Yes. Yes. Yes. You are Archie. Yeah? Yep. Oh, there you go. No wonder. Interesting. I think maybe it has some quotes. You know, we have not interacted with you in the past much, and then, you know, I think maybe your spam filter is very, very smart. Yeah? Yeah. Yeah. Yeah. Yeah. Yeah. Cool. Yeah. But my my reason was not to call you for laptops, to be honest. But regarding that laptop, does that let's just finish one thing at a time. Yeah. Did that laptop piece make sense? Is that something that you you want I think you wanted something which is, like, really price competitive. Yeah? Okay. Okay. All good, man. That's perfectly fine. Was it Windows 11 Pro as well? Okay. You you you usually, the Pro licensing is a bit expensive. You know? But, anyways, that's you know, you've got a laptop with this you know, let the best team win. You're all we're all price sensitive as well. But but just to be very clear, Mike, if you can just help me or assist me by providing some clarification saying that, hey, Mike. This was SKU, which we had, and this is how much we got charged. What I can do is I can then go to my supplier and they hey. Say, hey, mate. I'm losing business because of you. So you pull up your game. You know? Yeah. Are you able to forward that email if you don't mind? Because I just want to make sure that we are checking, what do you call, apples to apples. There's a lot of SKUs and VPNs and all that jazz. Yeah? Del Latitude. Del Latitude. 7420, you said. Is it? 7420. Okay. And they're brand new, are they? Yeah. Yeah. That's big difference. Yeah. We don't do reserves, mate. You know, we do brand new CF. Yep. I think definitely we don't do. And how much did you said you got it for? $4.10. Oh, that must be through that ACT networks. Yeah. ACT doctor, I think, Nathan. Yeah. Now they have become a bit difficult. In the past, they were very good man. Very true. There is a guy named yeah. There is a guy named Nathan there. I think he's a part owner or something. And they never because we used to deal with them quite a lot. And same thing, I think we had couple of experience where customer wanted refurbished. We supplied refurbished. It what it didn't have drivers. It didn't have something something something, and it it was just downhill. You know? But, anyways, you got the laptop. That's good. You wanted a refurbished laptop. That's very good. You got that that's done and dusted. That's good. You know? Perfect. The reason for my call, Archie, was that, Archie, we have started working with some landscaping companies in Queensland on an AI piece, artificial intent intelligence piece, especially on the AI agentic level. I wanted to ask you, what are the what is the journey of Martin Brothers in the AI agentic space? Have you started taking the journey or still you are a bit cautious and you're, you know, just using chat GPT style AI? Okay. Oh, good. Good. Good. Good. So are these agents for the accounts automation, contract management kind of thing, or it's more about this report generation and Mhmm. Mhmm. Yep. Yep. And are you going through the chat sheet? Not sorry. Copilot? Is that what you're going through? You're using Claude. Okay. Cool. Cool. Cool. And have you got guardrails and all in place, Archie? Okay. Yes. Yes. Yes. If yeah. If you have an in yeah. If you have an in house resource dedicated for automation, then definitely definitely, you know, he would have looked into it. What's his name? Who what's what's his name? Sorry. What did you say? Jake. James. James like James Bond. James. Man, he is the man. Yeah. James Bond is the automation guy. Yeah? Cool. Cool. Cool. Alright, man. I thought, you know, I'll just ask you your curiosity on the regarding the AI piece, but, yeah, I think maybe I'll probably give James a call and then scratch his brain, you know, what he is doing and what we are doing and see how how we are in the journey. Yeah? Yeah. Yeah. I think it would would be nice conversation just to have with James. And what's the turnover of the organization, Archie? Okay. Are you the owner, Archie? No? Okay. Cool. Alright. Easy peasy lemon squeezy, man. What I will do is I will have a chat with James, you know, and then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible. You know, I'm sure he must be doing a lot of wonders there. Am I? Cool. What's what's the best number to reach James? Right? Okay. Easy peasy. I can do that. That's easy, man. I've got that email. I mean, I've got your email, archie at martin brothers, so I'm sure it's just the other way around. Yep? Perfect. J a m e s or j a m e only? M e s. Perfect. Cool. Alright, man. I will shoot him an email, and then I'll take it. And Arji, any requirements for new machines, or you always you guys always go do refurbished only? Yeah. Yeah. But is that no problem, mate. No problem. I'm I'm just I'm just trying to get curiosity, you know, how big the organization is, how many staff they have, what is the asset management, warranty management process, you know, things on those lines. How how big is the organization, Archie? Seven zero, you said? Yeah. So you'll at least have asset management, warranty management, licensing management, and all in place. Yeah? And from where are you buying the licensing, m three sixty five licensing? Actually, we can provide you better pricing on that. Right? Yeah. If you have 70 users in the organization, you are using Google Workspace for emails or just for the office? So you're using Google Workspace. Yeah. Yep. Yes. Yes. Yes. Yes. Yes. And I think you can use one subscription on five devices or 10 devices or something on those lines and then yep. Yep. Yep. Yep. Cool. Easy peasy, man. As as long as you're my Google Suite is working fine and, you know yep. And she should be good. Yeah. Cool. Alright, mate. I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from there. But, Archie, if you need any new laptops or anything on those lines, please feel free to reach out and give us a shout, mate. Yeah? Perfect. Thank you for the gift of your time. I'd really appreciate it, Maya. Sure. 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day. Good day. Good day. Good day, Archie. How are you?\n\nOh, mate. Monday morning, it is starting to warm up, but then the clouds start coming and the sky becomes gray. Yeah? Actually, my apologies. I I am very obsessed with weather, but I'm sure maybe you are not.\n\nAnd the reason for my call my apologies. Actually, my my name is Rahul. I'm calling from TechnoWand. My my colleague, Daniel, had reached out to you in the past, my friend. That's the name Ring Daniel Slater.\n\nI think you guys spoke to each other. You were traveling in in in you were traveling. You're at the land you're in the landscaping business. Right? Yep.\n\nYes. Like a magic wand, techno wand. Yeah. Yes. Yes.\n\nYes. You are Archie. Yeah? Yep. Oh, there you go.\n\nNo wonder. Interesting. I think maybe it has some quotes. You know, we have not interacted with you in the past much, and then, you know, I think maybe your spam filter is very, very smart. Yeah?\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nCool. Yeah. But my my reason was not to call you for laptops, to be honest. But regarding that laptop, does that let's just finish one thing at a time. Yeah.\n\nDid that laptop piece make sense? Is that something that you you want I think you wanted something which is, like, really price competitive. Yeah? Okay. Okay.\n\nAll good, man. That's perfectly fine. Was it Windows 11 Pro as well? Okay. You you you usually, the Pro licensing is a bit expensive.\n\nYou know? But, anyways, that's you know, you've got a laptop with this you know, let the best team win. You're all we're all price sensitive as well. But but just to be very clear, Mike, if you can just help me or assist me by providing some clarification saying that, hey, Mike. This was SKU, which we had, and this is how much we got charged.\n\nWhat I can do is I can then go to my supplier and they hey. Say, hey, mate. I'm losing business because of you. So you pull up your game. You know?\n\nYeah. Are you able to forward that email if you don't mind? Because I just want to make sure that we are checking, what do you call, apples to apples. There's a lot of SKUs and VPNs and all that jazz. Yeah?\n\nDel Latitude. Del Latitude. 7420, you said. Is it? 7420.\n\nOkay. And they're brand new, are they? Yeah. Yeah. That's big difference.\n\nYeah. We don't do reserves, mate. You know, we do brand new CF. Yep. I think definitely we don't do.\n\nAnd how much did you said you got it for? $4.10. Oh, that must be through that ACT networks. Yeah. ACT doctor, I think, Nathan.\n\nYeah. Now they have become a bit difficult. In the past, they were very good man. Very true. There is a guy named yeah.\n\nThere is a guy named Nathan there. I think he's a part owner or something. And they never because we used to deal with them quite a lot. And same thing, I think we had couple of experience where customer wanted refurbished. We supplied refurbished.\n\nIt what it didn't have drivers. It didn't have something something something, and it it was just downhill. You know? But, anyways, you got the laptop. That's good.\n\nYou wanted a refurbished laptop. That's very good. You got that that's done and dusted. That's good. You know?\n\nPerfect. The reason for my call, Archie, was that, Archie, we have started working with some landscaping companies in Queensland on an AI piece, artificial intent intelligence piece, especially on the AI agentic level. I wanted to ask you, what are the what is the journey of Martin Brothers in the AI agentic space? Have you started taking the journey or still you are a bit cautious and you're, you know, just using chat GPT style AI? Okay.\n\nOh, good. Good. Good. Good. So are these agents for the accounts automation, contract management kind of thing, or it's more about this report generation and Mhmm.\n\nMhmm. Yep. Yep. And are you going through the chat sheet? Not sorry.\n\nCopilot? Is that what you're going through? You're using Claude. Okay. Cool.\n\nCool. Cool. And have you got guardrails and all in place, Archie? Okay. Yes.\n\nYes. Yes. If yeah. If you have an in yeah. If you have an in house resource dedicated for automation, then definitely definitely, you know, he would have looked into it.\n\nWhat's his name? Who what's what's his name? Sorry. What did you say? Jake.\n\nJames. James like James Bond. James. Man, he is the man. Yeah.\n\nJames Bond is the automation guy. Yeah? Cool. Cool. Cool.\n\nAlright, man. I thought, you know, I'll just ask you your curiosity on the regarding the AI piece, but, yeah, I think maybe I'll probably give James a call and then scratch his brain, you know, what he is doing and what we are doing and see how how we are in the journey. Yeah? Yeah. Yeah.\n\nI think it would would be nice conversation just to have with James. And what's the turnover of the organization, Archie? Okay. Are you the owner, Archie? No?\n\nOkay. Cool. Alright. Easy peasy lemon squeezy, man. What I will do is I will have a chat with James, you know, and then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible.\n\nYou know, I'm sure he must be doing a lot of wonders there. Am I? Cool. What's what's the best number to reach James? Right?\n\nOkay. Easy peasy. I can do that. That's easy, man. I've got that email.\n\nI mean, I've got your email, archie at martin brothers, so I'm sure it's just the other way around. Yep? Perfect. J a m e s or j a m e only? M e s.\n\nPerfect. Cool. Alright, man. I will shoot him an email, and then I'll take it. And Arji, any requirements for new machines, or you always you guys always go do refurbished only?\n\nYeah. Yeah. But is that no problem, mate. No problem. I'm I'm just I'm just trying to get curiosity, you know, how big the organization is, how many staff they have, what is the asset management, warranty management process, you know, things on those lines.\n\nHow how big is the organization, Archie? Seven zero, you said? Yeah. So you'll at least have asset management, warranty management, licensing management, and all in place. Yeah?\n\nAnd from where are you buying the licensing, m three sixty five licensing? Actually, we can provide you better pricing on that. Right? Yeah. If you have 70 users in the organization, you are using Google Workspace for emails or just for the office?\n\nSo you're using Google Workspace. Yeah. Yep. Yes. Yes.\n\nYes. Yes. Yes. And I think you can use one subscription on five devices or 10 devices or something on those lines and then yep. Yep.\n\nYep. Yep. Cool. Easy peasy, man. As as long as you're my Google Suite is working fine and, you know yep.\n\nAnd she should be good. Yeah. Cool. Alright, mate. I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from there.\n\nBut, Archie, if you need any new laptops or anything on those lines, please feel free to reach out and give us a shout, mate. Yeah? Perfect. Thank you for the gift of your time. I'd really appreciate it, Maya.\n\nSure. Bye.","paragraphs":[{"sentences":[{"text":"Good day.","start":3.4399998,"end":3.84,"sentiment":"positive","sentiment_score":0.3953137844800949},{"text":"Good day.","start":3.84,"end":4.0266666,"sentiment":"positive","sentiment_score":0.4854433834552765},{"text":"Good day.","start":4.0266666,"end":4.08,"sentiment":"positive","sentiment_score":0.47181369364261627},{"text":"Good day, Archie.","start":4.08,"end":5.04,"sentiment":"positive","sentiment_score":0.4758397042751312},{"text":"How are you?","start":5.04,"end":6.02,"sentiment":"positive","sentiment_score":0.37787729501724243}],"sentiment":"positive","sentiment_score":0.438857726752758,"num_words":12,"start":3.4399998,"end":6.02},{"sentences":[{"text":"Oh, mate.","start":8.72,"end":9.36,"sentiment":"neutral","sentiment_score":0.02692908700555563},{"text":"Monday morning, it is starting to warm up, but then the clouds start coming and the sky becomes 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go.","start":76.69501,"end":77.995,"sentiment":"neutral","sentiment_score":-0.0433900086209178}],"sentiment":"neutral","sentiment_score":-0.035074008628726006,"num_words":10,"start":68.22,"end":77.995},{"sentences":[{"text":"No wonder.","start":78.295006,"end":79.115005,"sentiment":"neutral","sentiment_score":-0.03733112849295139},{"text":"Interesting.","start":84.29,"end":84.79,"sentiment":"neutral","sentiment_score":0.05662072077393532},{"text":"I think maybe it has some quotes.","start":85.97,"end":89.09,"sentiment":"neutral","sentiment_score":0.033154486545494626},{"text":"You know, we have not interacted with you in the past much, and then, you know, I think maybe your spam filter is very, very smart.","start":89.09,"end":96.05,"sentiment":"neutral","sentiment_score":0.0686366195575549},{"text":"Yeah?","start":96.05,"end":96.55,"sentiment":"neutral","sentiment_score":0.01854664459824562}],"sentiment":"neutral","sentiment_score":0.054517260073004545,"num_words":37,"start":78.295006,"end":96.55},{"sentences":[{"text":"Yeah.","start":98.505,"end":98.825,"sentiment":"neutral","sentiment_score":0.011201993562281132},{"text":"Yeah.","start":98.825,"end":99.145,"sentiment":"neutral","sentiment_score":0.013060680590569971},{"text":"Yeah.","start":99.145,"end":99.305,"sentiment":"neutral","sentiment_score":0.01334679126739502},{"text":"Yeah.","start":99.305,"end":99.784996,"sentiment":"neutral","sentiment_score":0.010306188836693764},{"text":"Yeah.","start":99.784996,"end":100.284996,"sentiment":"neutral","sentiment_score":0.0077239833772182465}],"sentiment":"neutral","sentiment_score":0.011127927526831626,"num_words":5,"start":98.505,"end":100.284996},{"sentences":[{"text":"Cool.","start":105.545,"end":105.945,"sentiment":"neutral","sentiment_score":0.10638207942247392},{"text":"Yeah.","start":105.945,"end":106.425,"sentiment":"neutral","sentiment_score":0.023063696920871735},{"text":"But my my reason was not to call you for laptops, to be honest.","start":106.425,"end":110.73,"sentiment":"neutral","sentiment_score":-0.102800277993083},{"text":"But regarding that laptop, does that let's just finish one thing at a time.","start":112.65,"end":117.130005,"sentiment":"neutral","sentiment_score":-0.046259667192186625},{"text":"Yeah.","start":117.130005,"end":117.29,"sentiment":"neutral","sentiment_score":0.03801960498094559}],"sentiment":"neutral","sentiment_score":-0.06191528552482205,"num_words":31,"start":105.545,"end":117.29},{"sentences":[{"text":"Did that laptop piece make sense?","start":117.29,"end":119.21001,"sentiment":"neutral","sentiment_score":0.05533064343035221},{"text":"Is that something that you you want I think you wanted something which is, like, really price competitive.","start":119.21001,"end":125.07001,"sentiment":"neutral","sentiment_score":0.0385150286472506},{"text":"Yeah?","start":125.21001,"end":125.71001,"sentiment":"neutral","sentiment_score":0.007781067863106728},{"text":"Okay.","start":129.505,"end":130.005,"sentiment":"neutral","sentiment_score":0.04921160265803337},{"text":"Okay.","start":135.345,"end":135.825,"sentiment":"neutral","sentiment_score":0.28929221630096436}],"sentiment":"neutral","sentiment_score":0.050797750483508465,"num_words":27,"start":117.29,"end":135.825},{"sentences":[{"text":"All good, man.","start":135.825,"end":136.465,"sentiment":"positive","sentiment_score":0.56166539589564},{"text":"That's perfectly fine.","start":136.465,"end":138.145,"sentiment":"positive","sentiment_score":0.5220335523287455},{"text":"Was it Windows 11 Pro as 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me or assist me by providing some clarification saying that, hey, Mike.","start":155.16501,"end":163.505,"sentiment":"neutral","sentiment_score":-0.01893371343612671},{"text":"This was SKU, which we had, and this is how much we got charged.","start":163.565,"end":167.825,"sentiment":"neutral","sentiment_score":-0.09299923373120171}],"sentiment":"neutral","sentiment_score":-0.04992006274301614,"num_words":67,"start":146.57,"end":167.825},{"sentences":[{"text":"What I can do is I can then go to my supplier and they hey.","start":167.99,"end":171.03,"sentiment":"neutral","sentiment_score":-0.11007907191912333},{"text":"Say, hey, mate.","start":171.03,"end":171.91,"sentiment":"neutral","sentiment_score":-0.1678390105565389},{"text":"I'm losing business because of you.","start":171.91,"end":173.67,"sentiment":"negative","sentiment_score":-0.39558684329191846},{"text":"So you pull up your 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jazz.","start":186.845,"end":190.92499,"sentiment":"neutral","sentiment_score":-0.002126620997759429},{"text":"Yeah?","start":190.92499,"end":191.42499,"sentiment":"neutral","sentiment_score":0.0005961563438177109}],"sentiment":"neutral","sentiment_score":0.016050985726040034,"num_words":42,"start":179.43001,"end":191.42499},{"sentences":[{"text":"Del Latitude.","start":201.98,"end":202.87999,"sentiment":"neutral","sentiment_score":0.005366992903873324},{"text":"Del Latitude.","start":203.26,"end":204.64,"sentiment":"neutral","sentiment_score":0.004354378208518028},{"text":"7420, you said.","start":205.09999,"end":206.45999,"sentiment":"neutral","sentiment_score":-0.00248523284002052},{"text":"Is 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you said you got it for?","start":224.51,"end":226.69,"sentiment":"neutral","sentiment_score":-0.054047460108995436},{"text":"$4.10.","start":228.51,"end":228.98999,"sentiment":"neutral","sentiment_score":-0.021976521238684658},{"text":"Oh, that must be through that ACT networks.","start":228.98999,"end":231.23,"sentiment":"neutral","sentiment_score":-0.036446665646508336},{"text":"Yeah.","start":231.23,"end":231.39,"sentiment":"neutral","sentiment_score":-0.01600072719156742},{"text":"ACT doctor, I think, Nathan.","start":231.39,"end":233.47,"sentiment":"neutral","sentiment_score":-0.022908008471131325}],"sentiment":"neutral","sentiment_score":-0.03938260868191719,"num_words":25,"start":224.51,"end":233.47},{"sentences":[{"text":"Yeah.","start":233.47,"end":233.97,"sentiment":"neutral","sentiment_score":-0.03510938584804535},{"text":"Now they have become a bit difficult.","start":238.43,"end":241.43501,"sentiment":"neutral","sentiment_score":-0.29751796807561603},{"text":"In the past, they were very good man.","start":241.43501,"end":243.21501,"sentiment":"neutral","sentiment_score":0.2001319183036685},{"text":"Very true.","start":247.91501,"end":248.735,"sentiment":"neutral","sentiment_score":-0.1401749923825264},{"text":"There is a guy named yeah.","start":256.23,"end":259.11,"sentiment":"neutral","sentiment_score":-0.026521429264297087}],"sentiment":"neutral","sentiment_score":-0.0398399323457852,"num_words":24,"start":233.47,"end":259.11},{"sentences":[{"text":"There is a guy named Nathan there.","start":259.11,"end":261.03,"sentiment":"neutral","sentiment_score":-0.011008125330720629},{"text":"I think he's a part owner or something.","start":261.03,"end":262.97,"sentiment":"neutral","sentiment_score":-0.018005488789640367},{"text":"And they never because we used to deal with them quite a lot.","start":263.03,"end":266.65,"sentiment":"neutral","sentiment_score":-0.0732445940375328},{"text":"And same thing, I think we had couple of experience where customer 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Mhmm.","start":339.065,"end":356.255,"sentiment":"neutral","sentiment_score":0.009089208673685789}],"sentiment":"neutral","sentiment_score":0.07350614325453837,"num_words":27,"start":337.785,"end":356.255},{"sentences":[{"text":"Mhmm.","start":363.115,"end":363.275,"sentiment":"neutral","sentiment_score":0.008743777871131897},{"text":"Yep.","start":363.275,"end":363.595,"sentiment":"neutral","sentiment_score":0.014207608997821808},{"text":"Yep.","start":363.595,"end":363.915,"sentiment":"neutral","sentiment_score":0.014876309782266617},{"text":"And are you going through the chat sheet?","start":363.915,"end":366.475,"sentiment":"neutral","sentiment_score":-0.0010796629940159619},{"text":"Not 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have looked into it.","start":391.645,"end":399.17,"sentiment":"neutral","sentiment_score":0.03647268403853689}],"sentiment":"neutral","sentiment_score":0.06588819286515636,"num_words":31,"start":386.205,"end":399.17},{"sentences":[{"text":"What's his name?","start":399.17,"end":399.73,"sentiment":"neutral","sentiment_score":-0.019248275086283684},{"text":"Who what's what's his name?","start":399.73,"end":401.03,"sentiment":"neutral","sentiment_score":-0.03902404196560383},{"text":"Sorry.","start":403.25,"end":403.49,"sentiment":"neutral","sentiment_score":-0.07006603479385376},{"text":"What did you 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how how we are in the journey.","start":417.225,"end":431.23,"sentiment":"neutral","sentiment_score":0.10837828955398156},{"text":"Yeah?","start":431.23,"end":431.73,"sentiment":"neutral","sentiment_score":0.07634081691503525},{"text":"Yeah.","start":434.19,"end":434.69,"sentiment":"neutral","sentiment_score":0.18194535374641416},{"text":"Yeah.","start":434.91,"end":435.23,"sentiment":"neutral","sentiment_score":0.15986531972885132}],"sentiment":"neutral","sentiment_score":0.11177494625250499,"num_words":57,"start":416.665,"end":435.23},{"sentences":[{"text":"I think it would would be nice conversation just to have with James.","start":435.23,"end":438.135,"sentiment":"neutral","sentiment_score":0.2839080966435946},{"text":"And what's the turnover of the organization, Archie?","start":438.295,"end":440.95502,"sentiment":"neutral","sentiment_score":0.0018982804613187907},{"text":"Okay.","start":445.33502,"end":445.83502,"sentiment":"neutral","sentiment_score":-0.010187103413045406},{"text":"Are you the owner, Archie?","start":446.135,"end":447.515,"sentiment":"neutral","sentiment_score":-0.030986061692237853},{"text":"No?","start":449.255,"end":449.495,"sentiment":"neutral","sentiment_score":-0.08865928649902344}],"sentiment":"neutral","sentiment_score":0.12329338577442936,"num_words":28,"start":435.23,"end":449.495},{"sentences":[{"text":"Okay.","start":449.495,"end":449.975,"sentiment":"neutral","sentiment_score":0.02732161246240139},{"text":"Cool.","start":449.975,"end":450.475,"sentiment":"neutral","sentiment_score":0.1243363469839096},{"text":"Alright.","start":450.94,"end":451.34,"sentiment":"neutral","sentiment_score":0.01200437732040882},{"text":"Easy peasy lemon squeezy, man.","start":451.34,"end":452.94,"sentiment":"positive","sentiment_score":0.5915599226951599},{"text":"What I will do is I will have a chat with James, you know, and then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible.","start":452.94,"end":467.495,"sentiment":"neutral","sentiment_score":0.31326054736971853}],"sentiment":"neutral","sentiment_score":0.32387050549531804,"num_words":58,"start":449.495,"end":467.495},{"sentences":[{"text":"You know, I'm sure he must be doing a lot of wonders there.","start":467.495,"end":469.57498,"sentiment":"positive","sentiment_score":0.4330284526714912},{"text":"Am I?","start":469.57498,"end":470.155,"sentiment":"neutral","sentiment_score":0.11332554742693901},{"text":"Cool.","start":471.975,"end":472.475,"sentiment":"positive","sentiment_score":0.40680545568466187},{"text":"What's what's the best number to reach 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subscription on five devices or 10 devices or something on those lines and then yep.","start":601.76,"end":607.04,"sentiment":"neutral","sentiment_score":0.06859789339994843},{"text":"Yep.","start":607.04,"end":607.36,"sentiment":"neutral","sentiment_score":0.08856801688671112}],"sentiment":"neutral","sentiment_score":0.07232246884646323,"num_words":26,"start":601.04,"end":607.36},{"sentences":[{"text":"Yep.","start":607.36,"end":607.68,"sentiment":"neutral","sentiment_score":0.09844884276390076},{"text":"Yep.","start":607.68,"end":608.0,"sentiment":"neutral","sentiment_score":0.15944314002990723},{"text":"Cool.","start":608.0,"end":608.5,"sentiment":"positive","sentiment_score":0.4381837844848633},{"text":"Easy peasy, man.","start":608.88,"end":609.83997,"sentiment":"positive","sentiment_score":0.5430090626080831},{"text":"As as long as you're my Google Suite is working fine and, you know yep.","start":609.83997,"end":614.235,"sentiment":"positive","sentiment_score":0.3388984402020772}],"sentiment":"positive","sentiment_score":0.35278950276828946,"num_words":21,"start":607.36,"end":614.235},{"sentences":[{"text":"And she should be good.","start":614.295,"end":615.495,"sentiment":"positive","sentiment_score":0.4510544538497925},{"text":"Yeah.","start":615.495,"end":615.995,"sentiment":"neutral","sentiment_score":0.18849000334739685},{"text":"Cool.","start":618.295,"end":618.795,"sentiment":"positive","sentiment_score":0.4984748959541321},{"text":"Alright, mate.","start":618.855,"end":619.575,"sentiment":"neutral","sentiment_score":0.30664555728435516},{"text":"I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from 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Speaking. Yeah. I'm good. How are you? By email, what did he call me? Yeah. TechnoWand. Oh, yeah. Here we go. Support TechnoWand. Hello, Archie. And you've emailed Jack and me. No. That's gone through to my yeah. That that went through to my spam. Yeah. Yeah. Yeah. Yeah. What was the call regarding? Oh, those laptops. Right? Yeah. No. We we went with a different supplier for that. We're yeah. Local supply to the Valley. We were a bit more competitive than you were. Yeah. Yeah. Of course. Yeah. Yeah. Well, I can give you the price here. Yeah. So we got charged $4.10 per unit for Dell Latitudes $7.04 20. Yeah. Yeah. No. They're they're refurbs. Yeah. $4.10? No. We didn't go through the ACT. They're pretty useless. Yeah. I've just I've struggled to get ahold of them. And even when you get ahold of them, they just there's always someone else you need to speak to someone else. They're always trying to throw the phone call in someone else's direction. So, yeah, we went for a local supplier. Yeah. No. We've we've all got agents. We're we're probably you're probably, like, nine months off. So we've we've already engaged. We've got agents set up. We've got an automation engineer in house. Yeah. We're we're we're pretty far along in our journey. Yeah. Yeah. All all departments have got their own agent, which has been specifically shared with the company information relevant. So, yeah, it's pretty specific to what's required. No. He's Claude. Yeah. We we have some. We have an auto an automation manager here who oversees that, which is pretty good. It's very helpful. James. James. Yeah. James Bond. Yeah. Yeah. Yeah. Please do. He'd appreciate that. Yeah. I I wouldn't know off top of my head. No. I'm not. Yep. Yeah. Yeah. Definitely. Give him a call. He'd appreciate that. Drop him an email, james@martinbrothers.com.au. Drop an email. That'll be the best way to get a hold of him. Yeah. Yeah. Exactly. Yeah. J a m e s. That's the one. Mhmm. We're gonna stick with refurbish just because it's on-site anyway. We're gonna stick with refurbish for the time being. But if you have anything brand new, I'll make sure to reach out to you. Yeah. When you said that, 70 now? Yeah. Yeah. Yeah. Yeah. Yeah. Direct from Microsoft. Yeah. You can ping over price. It's not something we're gonna look at just at the moment. We all share one license. We don't share. We we just use one license and we share it in the office here. We don't actually buy multiple subscriptions. It's just the one. So just for the office. Yeah. Google Google work yeah. Yeah. Google Workspace for emails per site. And then for the office, there's only five or six slots that need it. So we just share one subscription on Microsoft. Yeah. Yeah. Yeah. Exactly. Yeah. Brilliant. Will do. Cheers, mate. 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Speaking. Yeah. I'm good. How are you?\n\nBy email, what did he call me? Yeah. TechnoWand. Oh, yeah. Here we go.\n\nSupport TechnoWand. Hello, Archie. And you've emailed Jack and me. No. That's gone through to my yeah.\n\nThat that went through to my spam. Yeah. Yeah. Yeah. Yeah.\n\nWhat was the call regarding? Oh, those laptops. Right? Yeah. No.\n\nWe we went with a different supplier for that. We're yeah. Local supply to the Valley. We were a bit more competitive than you were. Yeah.\n\nYeah. Of course. Yeah. Yeah. Well, I can give you the price here.\n\nYeah. So we got charged $4.10 per unit for Dell Latitudes $7.04 20. Yeah. Yeah. No.\n\nThey're they're refurbs. Yeah. $4.10? No. We didn't go through the ACT.\n\nThey're pretty useless. Yeah. I've just I've struggled to get ahold of them. And even when you get ahold of them, they just there's always someone else you need to speak to someone else. They're always trying to throw the phone call in someone else's direction.\n\nSo, yeah, we went for a local supplier. Yeah. No. We've we've all got agents. We're we're probably you're probably, like, nine months off.\n\nSo we've we've already engaged. We've got agents set up. We've got an automation engineer in house. Yeah. We're we're we're pretty far along in our journey.\n\nYeah. Yeah. All all departments have got their own agent, which has been specifically shared with the company information relevant. So, yeah, it's pretty specific to what's required. No.\n\nHe's Claude. Yeah. We we have some. We have an auto an automation manager here who oversees that, which is pretty good. It's very helpful.\n\nJames. James. Yeah. James Bond. Yeah.\n\nYeah. Yeah. Please do. He'd appreciate that. Yeah.\n\nI I wouldn't know off top of my head. No. I'm not. Yep. Yeah.\n\nYeah. Definitely. Give him a call. He'd appreciate that. Drop him an email, james@martinbrothers.com.au.\n\nDrop an email. That'll be the best way to get a hold of him. Yeah. Yeah. Exactly.\n\nYeah. J a m e s. That's the one. Mhmm. We're gonna stick with refurbish just because it's on-site anyway.\n\nWe're gonna stick with refurbish for the time being. But if you have anything brand new, I'll make sure to reach out to you. Yeah. When you said that, 70 now? Yeah.\n\nYeah. Yeah. Yeah. Yeah. Direct from Microsoft.\n\nYeah. You can ping over price. It's not something we're gonna look at just at the moment. We all share one license. We don't share.\n\nWe we just use one license and we share it in the office here. We don't actually buy multiple subscriptions. It's just the one. So just for the office. Yeah.\n\nGoogle Google work yeah. Yeah. Google Workspace for emails per site. And then for the office, there's only five or six slots that need it. So we just share one subscription on Microsoft.\n\nYeah. Yeah. Yeah. Exactly. Yeah.\n\nBrilliant. Will do. Cheers, mate. 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laptops.","start":103.774994,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.008842488750815392},{"text":"Right?","start":104.814995,"end":105.314995,"sentiment":"neutral","sentiment_score":0.032205626368522644},{"text":"Yeah.","start":126.275,"end":126.595,"sentiment":"neutral","sentiment_score":-0.03381166607141495},{"text":"No.","start":126.595,"end":126.755,"sentiment":"neutral","sentiment_score":-0.05318567901849747}],"sentiment":"neutral","sentiment_score":-0.009920308112420818,"num_words":11,"start":102.415,"end":126.755},{"sentences":[{"text":"We we went with a different supplier for that.","start":126.755,"end":129.015,"sentiment":"neutral","sentiment_score":-0.011959090001053281},{"text":"We're yeah.","start":130.035,"end":130.915,"sentiment":"neutral","sentiment_score":0.09009386599063873},{"text":"Local supply to the Valley.","start":130.915,"end":132.675,"sentiment":"neutral","sentiment_score":0.11254770904779435},{"text":"We were a bit more competitive than you were.","start":132.675,"end":134.935,"sentiment":"neutral","sentiment_score":0.14877255509297052},{"text":"Yeah.","start":141.28,"end":141.78,"sentiment":"neutral","sentiment_score":0.019216276705265045}],"sentiment":"neutral","sentiment_score":0.07667168229818344,"num_words":26,"start":126.755,"end":141.78},{"sentences":[{"text":"Yeah.","start":147.6,"end":148.1,"sentiment":"neutral","sentiment_score":-0.07160882651805878},{"text":"Of course.","start":155.265,"end":155.925,"sentiment":"neutral","sentiment_score":-0.043985435739159584},{"text":"Yeah.","start":175.67001,"end":176.17001,"sentiment":"neutral","sentiment_score":-0.013546815142035484},{"text":"Yeah.","start":176.63,"end":176.79001,"sentiment":"neutral","sentiment_score":-0.005614437162876129},{"text":"Well, I can give you the price here.","start":176.79001,"end":178.81001,"sentiment":"neutral","sentiment_score":0.0036234392318874598}],"sentiment":"neutral","sentiment_score":-0.011519495111245375,"num_words":13,"start":147.6,"end":178.81001},{"sentences":[{"text":"Yeah.","start":192.895,"end":193.395,"sentiment":"neutral","sentiment_score":-0.006710904650390148},{"text":"So we got charged $4.10 per unit for Dell Latitudes $7.04 20.","start":195.215,"end":200.7,"sentiment":"neutral","sentiment_score":-0.0157609642483294},{"text":"Yeah.","start":208.84,"end":209.34,"sentiment":"neutral","sentiment_score":0.0033356277272105217},{"text":"Yeah.","start":209.40001,"end":209.90001,"sentiment":"neutral","sentiment_score":0.0010106591507792473},{"text":"No.","start":211.845,"end":212.08499,"sentiment":"neutral","sentiment_score":-0.1002880558371544}],"sentiment":"neutral","sentiment_score":-0.018236515286844224,"num_words":16,"start":192.895,"end":212.08499},{"sentences":[{"text":"They're they're refurbs.","start":212.08499,"end":213.065,"sentiment":"neutral","sentiment_score":-0.07503198211391766},{"text":"Yeah.","start":218.72499,"end":219.22499,"sentiment":"neutral","sentiment_score":-0.059863150119781494},{"text":"$4.10?","start":227.16,"end":227.98,"sentiment":"neutral","sentiment_score":-0.023598356172442436},{"text":"No.","start":234.84,"end":235.08,"sentiment":"neutral","sentiment_score":-0.05145188421010971},{"text":"We didn't go through the ACT.","start":235.08,"end":236.46,"sentiment":"neutral","sentiment_score":-0.23215020696322122}],"sentiment":"neutral","sentiment_score":-0.14607588155195117,"num_words":12,"start":212.08499,"end":236.46},{"sentences":[{"text":"They're pretty useless.","start":236.52,"end":237.5,"sentiment":"negative","sentiment_score":-0.4826689660549164},{"text":"Yeah.","start":243.91501,"end":244.41501,"sentiment":"neutral","sentiment_score":-0.006401922553777695},{"text":"I've just I've struggled to get ahold of them.","start":244.63501,"end":247.05501,"sentiment":"neutral","sentiment_score":-0.23321020437611473},{"text":"And even when you get ahold of them, they just there's always someone else you need to speak to someone else.","start":247.835,"end":252.55501,"sentiment":"neutral","sentiment_score":-0.25947522407486323},{"text":"They're always trying to throw the phone call in someone else's direction.","start":252.55501,"end":255.535,"sentiment":"neutral","sentiment_score":-0.3061993283530076}],"sentiment":"neutral","sentiment_score":-0.2755798327372126,"num_words":46,"start":236.52,"end":255.535},{"sentences":[{"text":"So, yeah, we went for a local supplier.","start":256.25,"end":258.51,"sentiment":"neutral","sentiment_score":-0.021973258117213845},{"text":"Yeah.","start":288.4,"end":288.9,"sentiment":"neutral","sentiment_score":0.2957993149757385},{"text":"No.","start":323.53998,"end":323.86,"sentiment":"neutral","sentiment_score":-0.06428074836730957},{"text":"We've we've all got agents.","start":323.86,"end":325.24,"sentiment":"neutral","sentiment_score":-0.026661492884159088},{"text":"We're we're probably you're probably, like, nine months off.","start":325.53998,"end":328.275,"sentiment":"neutral","sentiment_score":-0.044883249120579824}],"sentiment":"neutral","sentiment_score":-0.020063508534803987,"num_words":24,"start":256.25,"end":328.275},{"sentences":[{"text":"So we've we've already engaged.","start":328.275,"end":329.875,"sentiment":"neutral","sentiment_score":0.016726615838706493},{"text":"We've got agents set up.","start":329.875,"end":330.995,"sentiment":"neutral","sentiment_score":0.05314982011914253},{"text":"We've got an automation engineer in house.","start":330.995,"end":333.175,"sentiment":"neutral","sentiment_score":0.04820339488131659},{"text":"Yeah.","start":334.275,"end":334.435,"sentiment":"neutral","sentiment_score":0.037386052310466766},{"text":"We're we're we're pretty far along in our journey.","start":334.435,"end":336.775,"sentiment":"neutral","sentiment_score":0.03624280573179325}],"sentiment":"neutral","sentiment_score":0.03890286103166916,"num_words":27,"start":328.275,"end":336.775},{"sentences":[{"text":"Yeah.","start":346.15002,"end":346.65002,"sentiment":"neutral","sentiment_score":0.010440423153340816},{"text":"Yeah.","start":350.31,"end":350.71002,"sentiment":"neutral","sentiment_score":0.011955440044403076},{"text":"All all departments have got their own agent, which has been specifically shared with the company information relevant.","start":350.71002,"end":357.035,"sentiment":"neutral","sentiment_score":0.00847574507093264},{"text":"So, yeah, it's pretty specific to what's required.","start":358.455,"end":362.315,"sentiment":"neutral","sentiment_score":0.007932781823910773},{"text":"No.","start":369.87,"end":370.11002,"sentiment":"neutral","sentiment_score":-0.08115915954113007}],"sentiment":"neutral","sentiment_score":0.005422840328437501,"num_words":29,"start":346.15002,"end":370.11002},{"sentences":[{"text":"He's Claude.","start":370.11002,"end":370.93,"sentiment":"neutral","sentiment_score":-0.05463322810828686},{"text":"Yeah.","start":378.11002,"end":378.35,"sentiment":"neutral","sentiment_score":0.033587850630283356},{"text":"We we have some.","start":378.35,"end":379.73,"sentiment":"neutral","sentiment_score":0.0257786656729877},{"text":"We have an auto an automation manager here who oversees that, which is pretty good.","start":381.60498,"end":389.785,"sentiment":"neutral","sentiment_score":0.20025168458620707},{"text":"It's very helpful.","start":390.005,"end":390.985,"sentiment":"neutral","sentiment_score":0.1159092312057813}],"sentiment":"neutral","sentiment_score":0.13515756078064442,"num_words":25,"start":370.11002,"end":390.985},{"sentences":[{"text":"James.","start":404.63998,"end":405.13998,"sentiment":"neutral","sentiment_score":-0.015362726524472237},{"text":"James.","start":405.44,"end":405.94,"sentiment":"neutral","sentiment_score":-0.012569356709718704},{"text":"Yeah.","start":409.295,"end":409.615,"sentiment":"neutral","sentiment_score":0.0010898830369114876},{"text":"James Bond.","start":409.615,"end":410.595,"sentiment":"neutral","sentiment_score":-0.013538761530071495},{"text":"Yeah.","start":414.73502,"end":414.89502,"sentiment":"neutral","sentiment_score":0.02734183520078659}],"sentiment":"neutral","sentiment_score":-0.004429648009439309,"num_words":6,"start":404.63998,"end":414.89502},{"sentences":[{"text":"Yeah.","start":414.89502,"end":415.39502,"sentiment":"neutral","sentiment_score":0.09393414855003356},{"text":"Yeah.","start":432.25998,"end":432.58,"sentiment":"neutral","sentiment_score":0.09822840988636015},{"text":"Please do.","start":432.58,"end":433.335,"sentiment":"neutral","sentiment_score":0.1383405476808548},{"text":"He'd appreciate that.","start":433.495,"end":434.79498,"sentiment":"neutral","sentiment_score":0.18988018234570822},{"text":"Yeah.","start":437.815,"end":438.315,"sentiment":"neutral","sentiment_score":0.03736908361315727}],"sentiment":"neutral","sentiment_score":0.13448166055604815,"num_words":8,"start":414.89502,"end":438.315},{"sentences":[{"text":"I I wouldn't know off top of my head.","start":443.175,"end":444.955,"sentiment":"neutral","sentiment_score":-0.07411714270710945},{"text":"No.","start":448.04,"end":448.36002,"sentiment":"neutral","sentiment_score":-0.20649966597557068},{"text":"I'm not.","start":448.36002,"end":449.02002,"sentiment":"neutral","sentiment_score":-0.16896380484104156},{"text":"Yep.","start":457.56,"end":458.06,"sentiment":"neutral","sentiment_score":0.1788768768310547},{"text":"Yeah.","start":470.625,"end":471.125,"sentiment":"neutral","sentiment_score":0.27569806575775146}],"sentiment":"neutral","sentiment_score":-0.05406475838805948,"num_words":14,"start":443.175,"end":471.125},{"sentences":[{"text":"Yeah.","start":472.22498,"end":472.38498,"sentiment":"neutral","sentiment_score":0.3007911443710327},{"text":"Definitely.","start":472.38498,"end":472.88498,"sentiment":"positive","sentiment_score":0.38308244943618774},{"text":"Give him a call.","start":472.94498,"end":473.76,"sentiment":"neutral","sentiment_score":0.21768057346343994},{"text":"He'd appreciate that.","start":473.76,"end":478.42,"sentiment":"neutral","sentiment_score":0.11941385641694069},{"text":"Drop him an email, james@martinbrothers.com.au.","start":478.48,"end":482.56,"sentiment":"neutral","sentiment_score":0.055148090422153476}],"sentiment":"neutral","sentiment_score":0.1563269935016121,"num_words":14,"start":472.22498,"end":482.56},{"sentences":[{"text":"Drop an email.","start":482.56,"end":483.28,"sentiment":"neutral","sentiment_score":0.04379679014285406},{"text":"That'll be the best way to get a hold of him.","start":483.28,"end":485.30002,"sentiment":"neutral","sentiment_score":0.18973571739413522},{"text":"Yeah.","start":493.835,"end":494.155,"sentiment":"neutral","sentiment_score":0.11832235753536224},{"text":"Yeah.","start":494.155,"end":494.475,"sentiment":"neutral","sentiment_score":0.1520199179649353},{"text":"Exactly.","start":494.475,"end":494.975,"sentiment":"neutral","sentiment_score":0.26735323667526245}],"sentiment":"neutral","sentiment_score":0.1621281631729182,"num_words":17,"start":482.56,"end":494.975},{"sentences":[{"text":"Yeah.","start":498.07498,"end":498.57498,"sentiment":"neutral","sentiment_score":0.022185754030942917},{"text":"J a m e s.","start":499.275,"end":500.735,"sentiment":"neutral","sentiment_score":0.011699063144624234},{"text":"That's the one.","start":502.86002,"end":503.52002,"sentiment":"neutral","sentiment_score":0.2136129836241404},{"text":"Mhmm.","start":508.94,"end":509.44,"sentiment":"neutral","sentiment_score":0.003020655829459429},{"text":"We're gonna stick with refurbish just because it's on-site anyway.","start":514.78,"end":517.68,"sentiment":"neutral","sentiment_score":-0.011423900036606937}],"sentiment":"neutral","sentiment_score":0.03051508380449377,"num_words":20,"start":498.07498,"end":517.68},{"sentences":[{"text":"We're gonna stick with refurbish for the time being.","start":518.45496,"end":520.635,"sentiment":"neutral","sentiment_score":0.019213251459101837},{"text":"But if you have anything brand new, I'll make sure to reach out to you.","start":521.89496,"end":525.035,"sentiment":"neutral","sentiment_score":0.0915040568759044},{"text":"Yeah.","start":538.48,"end":538.98,"sentiment":"neutral","sentiment_score":0.026614613831043243},{"text":"When you said that, 70 now?","start":542.24,"end":544.02,"sentiment":"neutral","sentiment_score":0.012912573758512735},{"text":"Yeah.","start":546.24,"end":546.705,"sentiment":"neutral","sentiment_score":0.03922630101442337}],"sentiment":"neutral","sentiment_score":0.05277488980209455,"num_words":32,"start":518.45496,"end":546.705},{"sentences":[{"text":"Yeah.","start":552.78503,"end":553.265,"sentiment":"neutral","sentiment_score":0.026231247931718823},{"text":"Yeah.","start":553.265,"end":553.425,"sentiment":"neutral","sentiment_score":0.02306399866938591},{"text":"Yeah.","start":553.425,"end":553.925,"sentiment":"neutral","sentiment_score":0.01825118064880371},{"text":"Yeah.","start":558.22504,"end":558.705,"sentiment":"neutral","sentiment_score":0.028078101575374603},{"text":"Direct from Microsoft.","start":558.705,"end":559.84503,"sentiment":"neutral","sentiment_score":0.03221313903729121}],"sentiment":"neutral","sentiment_score":0.027466277991022383,"num_words":7,"start":552.78503,"end":559.84503},{"sentences":[{"text":"Yeah.","start":566.51996,"end":567.01996,"sentiment":"neutral","sentiment_score":0.027293475344777107},{"text":"You can ping over price.","start":567.16,"end":568.36,"sentiment":"neutral","sentiment_score":-0.018924837931990623},{"text":"It's not something we're gonna look at just at the moment.","start":568.36,"end":570.44,"sentiment":"neutral","sentiment_score":-0.0866600986231457},{"text":"We all share one license.","start":570.44,"end":571.8,"sentiment":"neutral","sentiment_score":-0.018373480066657066},{"text":"We don't share.","start":571.8,"end":572.77997,"sentiment":"neutral","sentiment_score":-0.050392872343460716}],"sentiment":"neutral","sentiment_score":-0.05054551266133785,"num_words":25,"start":566.51996,"end":572.77997},{"sentences":[{"text":"We we just use one license and we share it in the office here.","start":573.32,"end":576.945,"sentiment":"neutral","sentiment_score":0.0016376098085727011},{"text":"We don't actually buy multiple subscriptions.","start":576.945,"end":578.945,"sentiment":"neutral","sentiment_score":-0.07552381666998069},{"text":"It's just the one.","start":578.945,"end":580.005,"sentiment":"neutral","sentiment_score":-0.06133834645152092},{"text":"So just for the office.","start":586.945,"end":588.15,"sentiment":"neutral","sentiment_score":-0.001431010104715824},{"text":"Yeah.","start":589.11005,"end":589.51,"sentiment":"neutral","sentiment_score":-0.0009432882070541382}],"sentiment":"neutral","sentiment_score":-0.02278893624121944,"num_words":30,"start":573.32,"end":589.51},{"sentences":[{"text":"Google Google work yeah.","start":589.51,"end":591.21,"sentiment":"neutral","sentiment_score":0.012765615712851286},{"text":"Yeah.","start":591.35004,"end":591.59,"sentiment":"neutral","sentiment_score":0.050216350704431534},{"text":"Google Workspace for emails per site.","start":591.59,"end":593.91003,"sentiment":"neutral","sentiment_score":0.04624970071017742},{"text":"And then for the office, there's only five or six slots that need it.","start":593.91003,"end":597.19,"sentiment":"neutral","sentiment_score":0.03694346347557647},{"text":"So we just share one subscription on 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do.","start":634.375,"end":635.11505,"sentiment":"positive","sentiment_score":0.7153876721858978},{"text":"Cheers, mate.","start":639.335,"end":639.815,"sentiment":"positive","sentiment_score":0.7191483676433563},{"text":"All the best.","start":639.815,"end":640.715,"sentiment":"positive","sentiment_score":0.6592423915863037}],"sentiment":"positive","sentiment_score":0.7020166888833046,"num_words":8,"start":633.97504,"end":640.715}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Speaking.\n\nChannel 0: Good day. Good day. Good day. Good day, Archie. How are you?\n\nChannel 1: Yeah. I'm good. How are you?\n\nChannel 0: Oh, mate. Monday morning, it is starting to warm up, but then the clouds start coming and the sky becomes gray. Yeah? Actually, my apologies. I I am very obsessed with weather, but I'm sure maybe you are not.\n\nAnd the reason for my call my apologies. Actually, my my name is Rahul. I'm calling from TechnoWand. My my colleague, Daniel, had reached out to you in the past, my friend. That's the name Ring Daniel Slater.\n\nChannel 1: By email, what did he call me?\n\nChannel 0: I think you guys spoke to each other. You were traveling in in in you were traveling. You're at the land you're in the landscaping business. Right?\n\nChannel 1: Yeah. TechnoWand.\n\nChannel 0: Yep. Yes. Like a magic wand, techno wand.\n\nChannel 1: Oh, yeah. Here we go.\n\nChannel 0: Yeah.\n\nChannel 1: Support TechnoWand. Hello, Archie.\n\nChannel 0: Yes.\n\nChannel 1: And you've emailed\n\nChannel 0: Yes. Yes.\n\nChannel 1: Jack and me.\n\nChannel 0: You\n\nChannel 1: No.\n\nChannel 0: are\n\nChannel 1: That's\n\nChannel 0: Archie.\n\nChannel 1: gone through\n\nChannel 0: Yeah?\n\nChannel 1: to my yeah. That that went through to\n\nChannel 0: Yep.\n\nChannel 1: my spam.\n\nChannel 0: Oh, there you go. No wonder.\n\nChannel 1: Yeah.\n\nChannel 0: Interesting. I think maybe it has some quotes. You know, we have not interacted with you in the past much, and then, you know, I think maybe your spam filter is very, very smart. Yeah?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 1: Yeah. What was the call regarding? Oh, those laptops. Right?\n\nChannel 0: Cool. Yeah. But my my reason was not to call you for laptops, to be honest. But regarding that laptop, does that let's just finish one thing at a time. Yeah.\n\nDid that laptop piece make sense? Is that something that you you want I think you wanted something which is, like, really price competitive. Yeah?\n\nChannel 1: Yeah. No. We we went with a different supplier for that.\n\nChannel 0: Okay.\n\nChannel 1: We're yeah. Local supply to the Valley. We were a bit more competitive than you were.\n\nChannel 0: Okay. All good, man. That's perfectly fine. Was it Windows 11 Pro as well?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. You you you usually, the Pro licensing is a bit expensive. You know?\n\nChannel 1: Yeah.\n\nChannel 0: But, anyways, that's you know, you've got a laptop with this you know, let the best team win. You're all we're all price sensitive as well. But\n\nChannel 1: Of course.\n\nChannel 0: but just to be very clear, Mike, if you can just help me or assist me by providing some clarification saying that, hey, Mike. This was SKU, which we had, and this is how much we got charged. What I can do is I can then go to my supplier and they hey. Say, hey, mate. I'm losing business because of you.\n\nSo you pull up your game.\n\nChannel 1: Yeah. Yeah. Well,\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: know?\n\nChannel 1: can give you the price here.\n\nChannel 0: Yeah. Are you able to forward that email if you don't mind? Because I just want to make sure that we are checking, what do you call, apples to apples. There's a lot of SKUs and VPNs and all that jazz. Yeah?\n\nChannel 1: Yeah. So we got charged $4.10 per unit for Dell Latitudes $7.04 20.\n\nChannel 0: Del Latitude. Del Latitude. 7420, you said. Is it? 7420.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: And they're brand new, are they?\n\nChannel 1: No. They're they're refurbs.\n\nChannel 0: Yeah. Yeah. That's big difference. Yeah. We don't do reserves, mate.\n\nYou know, we do brand new CF.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. I think definitely we don't do. And how much did you said you got it for?\n\nChannel 1: $4.10?\n\nChannel 0: $4.10. Oh, that must be through that ACT networks. Yeah. ACT doctor, I think, Nathan. Yeah.\n\nChannel 1: No. We didn't go through the ACT. They're pretty useless.\n\nChannel 0: Now they have become a bit difficult. In the past, they were very good man.\n\nChannel 1: Yeah. I've just I've struggled to get ahold of them. And\n\nChannel 0: Very\n\nChannel 1: even when\n\nChannel 0: true.\n\nChannel 1: you get ahold of them, they just there's always someone else you need to speak to someone else. They're always trying to throw the phone call in someone else's direction.\n\nChannel 0: There\n\nChannel 1: So,\n\nChannel 0: is\n\nChannel 1: yeah, we\n\nChannel 0: a\n\nChannel 1: went\n\nChannel 0: guy\n\nChannel 1: for a\n\nChannel 0: named\n\nChannel 1: local supplier.\n\nChannel 0: yeah. There is a guy named Nathan there. I think he's a part owner or something. And they never because we used to deal with them quite a lot. And same thing, I think we had couple of experience where customer wanted refurbished.\n\nWe supplied refurbished. It what it didn't have drivers. It didn't have something something something, and it it was just downhill. You know? But, anyways, you got the laptop.\n\nThat's good. You wanted a refurbished laptop. That's very good. You got that that's done and dusted. That's good.\n\nYou know?\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. The reason for my call, Archie, was that, Archie, we have started working with some landscaping companies in Queensland on an AI piece, artificial intent intelligence piece, especially on the AI agentic level. I wanted to ask you, what are the what is the journey of Martin Brothers in the AI agentic space? Have you started taking the journey or still you are a bit cautious and you're, you know, just using chat GPT style AI?\n\nChannel 1: No. We've we've all got agents. We're we're probably you're probably, like, nine months off. So we've we've already engaged. We've got agents set up.\n\nWe've got an automation engineer in house.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. We're we're we're pretty far along in our journey.\n\nChannel 0: Oh, good. Good. Good. Good. So are these agents for the accounts automation, contract management kind of thing, or it's more\n\nChannel 1: Yeah.\n\nChannel 0: about this report generation and\n\nChannel 1: Yeah. All all departments have got their own agent, which has been specifically shared with the company information\n\nChannel 0: Mhmm.\n\nChannel 1: relevant. So, yeah, it's pretty specific to what's required.\n\nChannel 0: Mhmm. Yep. Yep. And are you going through the chat sheet? Not sorry.\n\nCopilot? Is that what you're going through?\n\nChannel 1: No. He's Claude.\n\nChannel 0: You're using Claude. Okay. Cool. Cool. Cool.\n\nAnd have you got guardrails and all in place, Archie?\n\nChannel 1: Yeah. We we have some.\n\nChannel 0: Okay.\n\nChannel 1: We have an auto an automation manager here who oversees that,\n\nChannel 0: Yes. Yes. Yes.\n\nChannel 1: which is pretty good.\n\nChannel 0: If\n\nChannel 1: It's\n\nChannel 0: yeah.\n\nChannel 1: very\n\nChannel 0: If you\n\nChannel 1: helpful.\n\nChannel 0: have an in yeah. If you have an in house resource dedicated for automation, then definitely definitely, you know, he would have looked into it. What's his name? Who what's what's his name? Sorry.\n\nWhat did you say? Jake.\n\nChannel 1: James. James.\n\nChannel 0: James. James like James Bond. James.\n\nChannel 1: Yeah. James Bond.\n\nChannel 0: Man, he is the man. Yeah. James Bond is the automation guy. Yeah?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Cool. Cool. Cool. Alright, man. I thought, you know, I'll just ask you your curiosity on the regarding the AI piece, but, yeah, I think maybe I'll probably give James a call and then scratch his brain, you know, what he is doing and what we are doing and see how how we are in the journey.\n\nYeah?\n\nChannel 1: Yeah. Please do. He'd appreciate\n\nChannel 0: Yeah.\n\nChannel 1: that.\n\nChannel 0: Yeah. I think it would would be nice conversation just to have with James.\n\nChannel 1: Yeah.\n\nChannel 0: And what's the turnover of the organization, Archie?\n\nChannel 1: I I wouldn't know off top of my head.\n\nChannel 0: Okay. Are you the owner, Archie?\n\nChannel 1: No. I'm not.\n\nChannel 0: No? Okay. Cool. Alright. Easy peasy lemon squeezy, man.\n\nWhat I will do is I will have a chat with James, you know, and\n\nChannel 1: Yep.\n\nChannel 0: then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible. You know, I'm sure he must be doing a lot of wonders there. Am I?\n\nChannel 1: Yeah.\n\nChannel 0: Cool.\n\nChannel 1: Yeah. Definitely. Give him a call. He'd appreciate\n\nChannel 0: What's what's the best number to reach James? Right?\n\nChannel 1: that. Drop him an email, james@martinbrothers.com.au. Drop an\n\nChannel 0: Okay.\n\nChannel 1: email. That'll be the best way to get a hold of him.\n\nChannel 0: Easy peasy. I can do that. That's easy, man. I've got that email. I mean, I've got your email, archie at martin brothers, so I'm sure it's just the other way around.\n\nYep?\n\nChannel 1: Yeah. Yeah. Exactly.\n\nChannel 0: Perfect. J a m e s or j a m\n\nChannel 1: Yeah.\n\nChannel 0: e only?\n\nChannel 1: J a m e s.\n\nChannel 0: M e s. Perfect. Cool. Alright,\n\nChannel 1: That's the one.\n\nChannel 0: man. I will shoot him an email, and then I'll take it. And Arji, any requirements\n\nChannel 1: Mhmm.\n\nChannel 0: for new machines, or you always you guys always go do refurbished only?\n\nChannel 1: We're gonna stick with refurbish just because it's on-site anyway. We're gonna stick with refurbish for the time being.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: if\n\nChannel 0: But\n\nChannel 1: you have\n\nChannel 0: is\n\nChannel 1: anything\n\nChannel 0: that\n\nChannel 1: brand new, I'll make sure to reach out to you.\n\nChannel 0: no problem, mate. No problem. I'm I'm just I'm just trying to get curiosity, you know, how big the organization is, how many staff they have, what is the asset management, warranty management process, you know, things on those lines.\n\nChannel 1: Yeah.\n\nChannel 0: How how big is the organization, Archie?\n\nChannel 1: When you said that, 70 now?\n\nChannel 0: Seven zero, you said?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So you'll at least have asset management, warranty management, licensing management, and all in place. Yeah?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: And from where are you buying the licensing, m three sixty five licensing?\n\nChannel 1: Yeah. Direct from Microsoft.\n\nChannel 0: Actually, we can provide you better pricing on that. Right?\n\nChannel 1: Yeah. You can ping over price. It's not something we're gonna look at just at the moment. We all share one license. We don't share.\n\nWe we just use one license and we share it in the office here.\n\nChannel 0: Yeah.\n\nChannel 1: We don't actually buy multiple subscriptions. It's just the one.\n\nChannel 0: If you have 70 users in the organization, you are using Google\n\nChannel 1: So just\n\nChannel 0: Workspace\n\nChannel 1: for the\n\nChannel 0: for\n\nChannel 1: office.\n\nChannel 0: emails or just for\n\nChannel 1: Yeah.\n\nChannel 0: the office?\n\nChannel 1: Google\n\nChannel 0: So you're using\n\nChannel 1: Google\n\nChannel 0: Google\n\nChannel 1: work\n\nChannel 0: Workspace.\n\nChannel 1: yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Google\n\nChannel 0: Yep.\n\nChannel 1: Workspace for emails per site. And then for the office, there's only five or six slots that need it. So we just share one subscription on Microsoft.\n\nChannel 0: Yes. Yes. Yes. Yes. Yes.\n\nAnd I think you can use one subscription on five devices\n\nChannel 1: Yeah.\n\nChannel 0: or 10 devices or something on those lines and then yep. Yep. Yep. Yep. Cool.\n\nEasy peasy, man. As as long as you're my Google Suite is working fine and, you know yep. And she should be good. Yeah.\n\nChannel 1: Yeah. Yeah. Exactly.\n\nChannel 0: Cool. Alright, mate. I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from there. But, Archie, if you need any new laptops or anything on those lines, please feel free to reach out and give us a shout, mate. Yeah?\n\nChannel 1: Yeah. Brilliant. Will do.\n\nChannel 0: Perfect. Thank you for the gift of your time. I'd really appreciate it, Maya.\n\nChannel 1: Cheers, mate. All the best.\n\nChannel 0: Sure. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.06808547675609589},{"text":"Speaking.","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.10184134542942049}],"sentiment":"neutral","sentiment_score":0.08496341109275818,"channel":1,"num_words":2,"start":1.76,"end":2.6599998},{"sentences":[{"text":"Good day.","start":3.4399998,"end":3.84,"sentiment":"positive","sentiment_score":0.3953137844800949},{"text":"Good day.","start":3.84,"end":4.0266666,"sentiment":"positive","sentiment_score":0.4854433834552765},{"text":"Good day.","start":4.0266666,"end":4.08,"sentiment":"positive","sentiment_score":0.47181369364261627},{"text":"Good day, Archie.","start":4.08,"end":5.04,"sentiment":"positive","sentiment_score":0.4758397042751312},{"text":"How are you?","start":5.04,"end":6.02,"sentiment":"positive","sentiment_score":0.37787729501724243}],"sentiment":"positive","sentiment_score":0.438857726752758,"channel":0,"num_words":12,"start":3.4399998,"end":6.02},{"sentences":[{"text":"Yeah.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":0.3038896322250366},{"text":"I'm good.","start":6.96,"end":7.44,"sentiment":"positive","sentiment_score":0.43693944811820984},{"text":"How are you?","start":7.44,"end":8.18,"sentiment":"neutral","sentiment_score":0.3043658634026845}],"sentiment":"positive","sentiment_score":0.34847768644491833,"channel":1,"num_words":6,"start":6.64,"end":8.18},{"sentences":[{"text":"Oh, mate.","start":8.72,"end":9.36,"sentiment":"neutral","sentiment_score":0.02692908700555563},{"text":"Monday morning, it is starting to warm up, but then the clouds start coming and the sky becomes gray.","start":9.36,"end":15.555,"sentiment":"neutral","sentiment_score":-0.06211315369919727},{"text":"Yeah?","start":15.555,"end":16.055,"sentiment":"neutral","sentiment_score":-0.024722114205360413},{"text":"Actually, my apologies.","start":19.075,"end":20.135,"sentiment":"neutral","sentiment_score":-0.23854732513427734},{"text":"I I am very obsessed with weather, but I'm sure maybe you are not.","start":20.275,"end":24.994999,"sentiment":"neutral","sentiment_score":-0.2877597010561398}],"sentiment":"neutral","sentiment_score":-0.15116132437609708,"channel":0,"num_words":39,"start":8.72,"end":24.994999},{"sentences":[{"text":"And the reason for my call my apologies.","start":24.994999,"end":27.415,"sentiment":"neutral","sentiment_score":-0.26207298412919044},{"text":"Actually, my my name is Rahul.","start":28.279999,"end":29.9,"sentiment":"neutral","sentiment_score":0.0014907913282513618},{"text":"I'm calling from TechnoWand.","start":30.359999,"end":31.82,"sentiment":"neutral","sentiment_score":0.05307854991406202},{"text":"My my colleague, Daniel, had reached out to you in the past, my friend.","start":32.52,"end":38.059998,"sentiment":"neutral","sentiment_score":0.03344382970993008},{"text":"That's the name Ring Daniel Slater.","start":40.28,"end":43.325,"sentiment":"neutral","sentiment_score":0.023616745447119076}],"sentiment":"neutral","sentiment_score":-0.03330028517857978,"channel":0,"num_words":38,"start":24.994999,"end":43.325},{"sentences":[{"text":"By email, what did he call me?","start":45.305,"end":46.925,"sentiment":"neutral","sentiment_score":-0.008251630035894257}],"sentiment":"neutral","sentiment_score":-0.008251630035894257,"channel":1,"num_words":7,"start":45.305,"end":46.925},{"sentences":[{"text":"I think you guys spoke to each other.","start":47.865,"end":50.025,"sentiment":"neutral","sentiment_score":-0.014553900342434645},{"text":"You were traveling in in in you were traveling.","start":50.025,"end":53.305,"sentiment":"neutral","sentiment_score":-0.008684969714118375},{"text":"You're at the land you're in the landscaping business.","start":53.305,"end":55.545,"sentiment":"neutral","sentiment_score":0.006837942734515916},{"text":"Right?","start":55.545,"end":56.045,"sentiment":"neutral","sentiment_score":0.030138159170746803}],"sentiment":"neutral","sentiment_score":-0.0038117143105612034,"channel":0,"num_words":27,"start":47.865,"end":56.045},{"sentences":[{"text":"Yeah.","start":56.399998,"end":56.899998,"sentiment":"neutral","sentiment_score":0.04752235859632492},{"text":"TechnoWand.","start":57.039997,"end":57.539997,"sentiment":"neutral","sentiment_score":0.0650695338845253}],"sentiment":"neutral","sentiment_score":0.05629594624042511,"channel":1,"num_words":2,"start":56.399998,"end":57.539997},{"sentences":[{"text":"Yep.","start":58.22,"end":58.72,"sentiment":"neutral","sentiment_score":0.07863953709602356},{"text":"Yes.","start":58.780003,"end":59.280003,"sentiment":"neutral","sentiment_score":0.12561120092868805},{"text":"Like a magic wand, techno 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Archie.","start":65.84,"end":66.659996,"sentiment":"neutral","sentiment_score":0.040575603023171425}],"sentiment":"neutral","sentiment_score":0.060139124281704426,"channel":1,"num_words":4,"start":64.56,"end":66.659996},{"sentences":[{"text":"Yes.","start":67.340004,"end":67.840004,"sentiment":"neutral","sentiment_score":0.03476707264780998}],"sentiment":"neutral","sentiment_score":0.03476707264780998,"channel":0,"num_words":1,"start":67.340004,"end":67.840004},{"sentences":[{"text":"And you've 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me.","start":68.705,"end":69.925,"sentiment":"neutral","sentiment_score":0.010478591856857141}],"sentiment":"neutral","sentiment_score":0.010478591856857141,"channel":1,"num_words":3,"start":68.705,"end":69.925},{"sentences":[{"text":"You","start":71.815,"end":71.975006,"sentiment":"neutral","sentiment_score":-0.018379569053649902}],"sentiment":"neutral","sentiment_score":-0.018379569053649902,"channel":0,"num_words":1,"start":71.815,"end":71.975006},{"sentences":[{"text":"No.","start":71.825,"end":72.065,"sentiment":"neutral","sentiment_score":-0.05296127870678902}],"sentiment":"neutral","sentiment_score":-0.05296127870678902,"channel":1,"num_words":1,"start":71.825,"end":72.065},{"sentences":[{"text":"are","start":71.975006,"end":72.295006,"sentiment":"neutral","sentiment_score":-0.03982717543840408}],"sentiment":"neutral","sentiment_score":-0.03982717543840408,"channel":0,"num_words":1,"start":71.975006,"end":72.295006},{"sentences":[{"text":"That's","start":72.065,"end":72.305,"sentiment":"neutral","sentiment_score":-0.043030932545661926}],"sentiment":"neutral","sentiment_score":-0.043030932545661926,"channel":1,"num_words":1,"start":72.065,"end":72.305},{"sentences":[{"text":"Archie.","start":72.295006,"end":72.69501,"sentiment":"neutral","sentiment_score":-0.03861254081130028}],"sentiment":"neutral","sentiment_score":-0.03861254081130028,"channel":0,"num_words":1,"start":72.295006,"end":72.69501},{"sentences":[{"text":"gone through","start":72.305,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.03578261099755764}],"sentiment":"neutral","sentiment_score":-0.03578261099755764,"channel":1,"num_words":2,"start":72.305,"end":72.784996},{"sentences":[{"text":"Yeah?","start":72.69501,"end":73.19501,"sentiment":"neutral","sentiment_score":-0.030150482431054115}],"sentiment":"neutral","sentiment_score":-0.030150482431054115,"channel":0,"num_words":1,"start":72.69501,"end":73.19501},{"sentences":[{"text":"to my yeah.","start":72.784996,"end":73.505,"sentiment":"neutral","sentiment_score":-0.051457432409127556},{"text":"That that went through to","start":73.505,"end":74.465,"sentiment":"neutral","sentiment_score":-0.07521590888500214}],"sentiment":"neutral","sentiment_score":-0.06630648020654917,"channel":1,"num_words":8,"start":72.784996,"end":74.465},{"sentences":[{"text":"Yep.","start":74.455,"end":74.955,"sentiment":"neutral","sentiment_score":-0.07972452044487}],"sentiment":"neutral","sentiment_score":-0.07972452044487,"channel":0,"num_words":1,"start":74.455,"end":74.955},{"sentences":[{"text":"my spam.","start":74.465,"end":75.205,"sentiment":"neutral","sentiment_score":-0.12316381931304932}],"sentiment":"neutral","sentiment_score":-0.12316381931304932,"channel":1,"num_words":2,"start":74.465,"end":75.205},{"sentences":[{"text":"Oh, there you go.","start":76.69501,"end":77.995,"sentiment":"neutral","sentiment_score":-0.0433900086209178},{"text":"No 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time.","start":112.65,"end":117.130005,"sentiment":"neutral","sentiment_score":-0.046259667192186625},{"text":"Yeah.","start":117.130005,"end":117.29,"sentiment":"neutral","sentiment_score":0.03801960498094559}],"sentiment":"neutral","sentiment_score":-0.06191528552482205,"channel":0,"num_words":31,"start":105.545,"end":117.29},{"sentences":[{"text":"Did that laptop piece make sense?","start":117.29,"end":119.21001,"sentiment":"neutral","sentiment_score":0.05533064343035221},{"text":"Is that something that you you want I think you wanted something which is, like, really price competitive.","start":119.21001,"end":125.07001,"sentiment":"neutral","sentiment_score":0.0385150286472506},{"text":"Yeah?","start":125.21001,"end":125.71001,"sentiment":"neutral","sentiment_score":0.007781067863106728}],"sentiment":"neutral","sentiment_score":0.04132141776382923,"channel":0,"num_words":25,"start":117.29,"end":125.71001},{"sentences":[{"text":"Yeah.","start":126.275,"end":126.595,"sentiment":"neutral","sentiment_score":-0.03381166607141495},{"text":"No.","start":126.595,"end":126.755,"sentiment":"neutral","sentiment_score":-0.05318567901849747},{"text":"We we went with a different supplier for 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best.","start":639.815,"end":640.715,"sentiment":"positive","sentiment_score":0.6592423915863037}],"sentiment":"positive","sentiment_score":0.6832047820091247,"channel":1,"num_words":5,"start":639.335,"end":640.715},{"sentences":[{"text":"Sure.","start":640.46497,"end":640.96497,"sentiment":"positive","sentiment_score":0.39598017930984497},{"text":"Bye.","start":641.1049,"end":641.6049,"sentiment":"neutral","sentiment_score":-0.11194106936454772}],"sentiment":"neutral","sentiment_score":0.14201955497264862,"channel":0,"num_words":2,"start":640.46497,"end":641.6049}]},"summary":{"result":"success","short":"A representative from TechnoWand discusses a laptop purchase with Archie, who has engaged with some landscaping companies for AI technology. They have hired agents and an automation manager, but are cautious in using chat GPT style AI. The representative explains that they have hired agents and an automation manager, and that they need guardrails and an in-house resource for automation. They use Google Workspace for email and five or six slots for licensing, and will follow up with James after sending an email."},"intents":{"segments":[{"text":"So we got charged $4.10 per unit for Dell Latitudes $7.04 20. Del Latitude.","start_word":504,"end_word":517,"intents":[{"intent":"Clarify availability of dell latitudes","confidence_score":0.0026023996}]},{"text":"10 per unit for Dell Latitudes $7.04 20. Del Latitude.","start_word":509,"end_word":518,"intents":[{"intent":"Clarify pricing and availability of dell latitudes","confidence_score":0.0047986764}]},{"text":"We didn't go through the ACT. They're pretty useless. Now they have become a bit difficult. In the past, they were very good man. Yeah. I've just I've struggled to get ahold of them. And Very even when true. you get ahold of them, they just there's always someone else you need to speak to someone else. They're always trying to throw the phone call in someone else's direction.","start_word":594,"end_word":662,"intents":[{"intent":"Assist customers","confidence_score":0.00022623806}]},{"text":"James like James Bond. James.","start_word":1057,"end_word":1061,"intents":[{"intent":"Discuss reports with james bond","confidence_score":0.000011959705}]},{"text":"I thought, you know, I'll just ask you your curiosity on the regarding the AI piece, but, yeah, I think maybe I'll probably give James a call and then scratch his brain, you know, what he is doing and what we are doing and see how how we are in the journey. Yeah? Yeah.","start_word":1085,"end_word":1138,"intents":[{"intent":"Discuss ai piece with james bond","confidence_score":0.032364313},{"intent":"Discuss ai piece with james bond","confidence_score":0.103021406}]},{"text":"And what's the turnover of the organization, Archie? I I wouldn't know off top of my head. Okay.","start_word":1160,"end_word":1177,"intents":[{"intent":"Discuss the turnover of the organization","confidence_score":0.041799918}]},{"text":"What I will do is I will have a chat with James, you know, and Yep. then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible. You know, I'm sure he must be doing a lot of wonders there. Am I? Yeah.","start_word":1195,"end_word":1261,"intents":[{"intent":"Share information","confidence_score":0.18219146}]},{"text":"that.","start_word":1280,"end_word":1280,"intents":[{"intent":"Reach james","confidence_score":0.049051598}]},{"text":"I'm I'm just I'm just trying to get curiosity, you know, how big the organization is, how many staff they have, what is the asset management, warranty management process, you know, things on those lines. Yeah.","start_word":1439,"end_word":1474,"intents":[{"intent":"Get curiosity","confidence_score":0.35045412}]},{"text":"And from where are you buying the licensing, m three sixty five licensing? Yeah.","start_word":1512,"end_word":1525,"intents":[{"intent":"Buy lizard management","confidence_score":0.0000072419743}]},{"text":"Actually, we can provide you better pricing on that. Right? Yeah.","start_word":1529,"end_word":1539,"intents":[{"intent":"Provide better pricing","confidence_score":0.14124727}]},{"text":"We all share one license. We don't share. We we just use one license and we share it in the office here. Yeah.","start_word":1556,"end_word":1578,"intents":[{"intent":"Share license","confidence_score":0.4782599}]},{"text":"And I think you can use one subscription on five devices Yeah.","start_word":1660,"end_word":1671,"intents":[{"intent":"Use one subscription","confidence_score":0.07360955}]},{"text":"Alright, mate. I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from there.","start_word":1715,"end_word":1743,"intents":[{"intent":"Connect with james","confidence_score":0.0034313232}]}]},"sentiments":{"segments":[{"text":"Hello. Speaking.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.08496341109275818},{"text":"Good day. Good day. Good day. Good day, Archie. How are you?","start_word":2,"end_word":13,"sentiment":"positive","sentiment_score":0.43450018763542175},{"text":"Yeah.","start_word":14,"end_word":14,"sentiment":"neutral","sentiment_score":0.3038896322250366},{"text":"I'm good.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.43575650453567505},{"text":"How are you? Oh, mate. Monday morning, it is starting to warm up, but then the clouds start coming and the sky becomes gray. Yeah? Actually, my apologies. I I am very obsessed with weather, but I'm sure maybe you are not. And the reason for my call my apologies. Actually, my my name is Rahul. I'm calling from TechnoWand. My my colleague, Daniel, had reached out to you in the past, my friend. That's the name Ring Daniel Slater. By email, what did he call me? I think you guys spoke to each other. You were traveling in in in you were traveling. You're at the land you're in the landscaping business. Right? Yeah. TechnoWand. Yep. Yes. Like a magic wand, techno wand. Oh, yeah. Here we go. Yeah. Support TechnoWand. Hello, Archie. Yes. And you've emailed Yes. Yes. Jack and me. You No. are That's Archie. gone through Yeah? to my yeah. That that went through to Yep. my spam. Oh, there you go. No wonder. Yeah. Interesting. I think maybe it has some quotes. You know, we have not interacted with you in the past much, and then, you know, I think maybe your spam filter is very, very smart. Yeah? Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. What was the call regarding? Oh, those laptops. Right? Cool. Yeah. But my my reason was not to call you for laptops, to be honest. But regarding that laptop, does that let's just finish one thing at a time. Yeah. Did that laptop piece make sense? Is that something that you you want I think you wanted something which is, like, really price competitive. Yeah? Yeah. No. We we went with a different supplier for that. Okay. We're yeah. Local supply to the Valley. We were a bit more competitive than you were. Okay.","start_word":17,"end_word":322,"sentiment":"neutral","sentiment_score":-0.006104107836590093},{"text":"All good, man. That's perfectly fine.","start_word":323,"end_word":328,"sentiment":"positive","sentiment_score":0.5410072803497314},{"text":"Was it Windows 11 Pro as well? Yeah. Okay. You you you usually, the Pro licensing is a bit expensive. You know? Yeah. But, anyways, that's you know, you've got a laptop with this you know, let the best team win. You're all we're all price sensitive as well. But Of course. but just to be very clear, Mike, if you can just help me or assist me by providing some clarification saying that, hey, Mike. This was SKU, which we had, and this is how much we got charged. What I can do is I can then go to my supplier and they hey. Say, hey, mate.","start_word":329,"end_word":436,"sentiment":"neutral","sentiment_score":-0.06530994176864624},{"text":"I'm losing business because of you.","start_word":437,"end_word":442,"sentiment":"negative","sentiment_score":-0.39905622601509094},{"text":"So you pull up your game. Yeah. Yeah. Well, You know? I can give you the price here. Yeah. Are you able to forward that email if you don't mind? Because I just want to make sure that we are checking, what do you call, apples to apples. There's a lot of SKUs and VPNs and all that jazz. Yeah? Yeah. So we got charged $4.10 per unit for Dell Latitudes $7.04 20. Del Latitude. Del Latitude. 7420, you said. Is it? 7420. Yeah. Okay. Yeah. And they're brand new, are they? No. They're they're refurbs. Yeah. Yeah. That's big difference. Yeah. We don't do reserves, mate. You know, we do brand new CF. Yeah. Yep. I think definitely we don't do. And how much did you said you got it for? $4.10? $4.10. Oh, that must be through that ACT networks. Yeah. ACT doctor, I think, Nathan. Yeah. No. We didn't go through the ACT.","start_word":443,"end_word":598,"sentiment":"neutral","sentiment_score":-0.037464771491403766},{"text":"They're pretty useless.","start_word":599,"end_word":601,"sentiment":"negative","sentiment_score":-0.467909574508667},{"text":"Now they have become a bit difficult. In the past, they were very good man. Yeah. I've just I've struggled to get ahold of them. And Very even when true. you get ahold of them, they just there's always someone else you need to speak to someone else. They're always trying to throw the phone call in someone else's direction. There So, is yeah, we a went guy for a named local supplier. yeah. There is a guy named Nathan there. I think he's a part owner or something. And they never because we used to deal with them quite a lot. And same thing, I think we had couple of experience where customer wanted refurbished. We supplied refurbished. It what it didn't have drivers. It didn't have something something something, and it it was just downhill. You know? But, anyways, you got the laptop.","start_word":602,"end_word":746,"sentiment":"neutral","sentiment_score":-0.0943656861782074},{"text":"That's good. You wanted a refurbished laptop. That's very good. You got that that's done and dusted. That's good.","start_word":747,"end_word":765,"sentiment":"positive","sentiment_score":0.4844346344470978},{"text":"You know? Yeah.","start_word":766,"end_word":768,"sentiment":"neutral","sentiment_score":0.22339943051338196},{"text":"Perfect.","start_word":769,"end_word":769,"sentiment":"positive","sentiment_score":0.5106966495513916},{"text":"The reason for my call, Archie, was that, Archie, we have started working with some landscaping companies in Queensland on an AI piece, artificial intent intelligence piece, especially on the AI agentic level. I wanted to ask you, what are the what is the journey of Martin Brothers in the AI agentic space? Have you started taking the journey or still you are a bit cautious and you're, you know, just using chat GPT style AI? No. We've we've all got agents. We're we're probably you're probably, like, nine months off. So we've we've already engaged. We've got agents set up. We've got an automation engineer in house. Okay. Yeah. We're we're we're pretty far along in our journey.","start_word":770,"end_word":888,"sentiment":"neutral","sentiment_score":0.027826637029647827},{"text":"Oh, good. Good. Good. Good.","start_word":889,"end_word":893,"sentiment":"positive","sentiment_score":0.4198256433010102},{"text":"So are these agents for the accounts automation, contract management kind of thing, or it's more Yeah. about this report generation and Yeah. All all departments have got their own agent, which has been specifically shared with the company information Mhmm. relevant. So, yeah, it's pretty specific to what's required. Mhmm. Yep. Yep. And are you going through the chat sheet? Not sorry. Copilot? Is that what you're going through? No. He's Claude. You're using Claude. Okay. Cool.","start_word":894,"end_word":971,"sentiment":"neutral","sentiment_score":0.002670904388651252},{"text":"Cool.","start_word":972,"end_word":972,"sentiment":"positive","sentiment_score":0.3421030640602112},{"text":"Cool. And have you got guardrails and all in place, Archie? Yeah. We we have some. Okay. We have an auto an automation manager here who oversees that, Yes. Yes.","start_word":973,"end_word":1002,"sentiment":"neutral","sentiment_score":0.08394132554531097},{"text":"Yes. which is pretty good.","start_word":1003,"end_word":1007,"sentiment":"positive","sentiment_score":0.475016176700592},{"text":"If It's yeah. very If you helpful. have an in yeah. If you have an in house resource dedicated for automation, then definitely definitely, you know, he would have looked into it. What's his name? Who what's what's his name? Sorry. What did you say? Jake. James. James. James. James like James Bond. James. Yeah. James Bond. Man, he is the man. Yeah. James Bond is the automation guy. Yeah? Yeah. Yeah. Cool. Cool. Cool. Alright, man. I thought, you know, I'll just ask you your curiosity on the regarding the AI piece, but, yeah, I think maybe I'll probably give James a call and then scratch his brain, you know, what he is doing and what we are doing and see how how we are in the journey. Yeah? Yeah. Please do. He'd appreciate Yeah. that. Yeah. I think it would would be nice conversation just to have with James. Yeah. And what's the turnover of the organization, Archie? I I wouldn't know off top of my head. Okay. Are you the owner, Archie? No. I'm not. No? Okay. Cool. Alright.","start_word":1008,"end_word":1189,"sentiment":"neutral","sentiment_score":0.05658665671944618},{"text":"Easy peasy lemon squeezy, man.","start_word":1190,"end_word":1194,"sentiment":"positive","sentiment_score":0.5924965739250183},{"text":"What I will do is I will have a chat with James, you know, and Yep.","start_word":1195,"end_word":1210,"sentiment":"neutral","sentiment_score":0.18333271145820615},{"text":"then see if there is anything, you know, I can learn from him or, you know, I can share some information with him, you know, because Claude and Chad Jupyter are super powerful, super flexible. You know, I'm sure he must be doing a lot of wonders there.","start_word":1211,"end_word":1258,"sentiment":"positive","sentiment_score":0.3967138826847077},{"text":"Am I? Yeah.","start_word":1259,"end_word":1261,"sentiment":"neutral","sentiment_score":0.18187037110328672},{"text":"Cool.","start_word":1262,"end_word":1262,"sentiment":"positive","sentiment_score":0.40680545568466187},{"text":"Yeah.","start_word":1263,"end_word":1263,"sentiment":"neutral","sentiment_score":0.3007911443710327},{"text":"Definitely.","start_word":1264,"end_word":1264,"sentiment":"positive","sentiment_score":0.38308244943618774},{"text":"Give him a call. He'd appreciate What's what's the best number to reach James? Right? that. Drop him an email, james@martinbrothers.com.au. Drop an Okay. email. That'll be the best way to get a hold of him.","start_word":1265,"end_word":1300,"sentiment":"neutral","sentiment_score":0.1076846793293953},{"text":"Easy peasy. I can do that. That's easy, man.","start_word":1301,"end_word":1309,"sentiment":"positive","sentiment_score":0.5211942195892334},{"text":"I've got that email. I mean, I've got your email, archie at martin brothers, so I'm sure it's just the other way around. Yep? Yeah. Yeah. Exactly.","start_word":1310,"end_word":1336,"sentiment":"neutral","sentiment_score":0.1747892051935196},{"text":"Perfect.","start_word":1337,"end_word":1337,"sentiment":"positive","sentiment_score":0.3372200131416321},{"text":"J a m e s or j a m Yeah. e only? J a m e s. M e s.","start_word":1338,"end_word":1357,"sentiment":"neutral","sentiment_score":0.026313450187444687},{"text":"Perfect.","start_word":1358,"end_word":1358,"sentiment":"positive","sentiment_score":0.35109737515449524},{"text":"Cool. Alright, That's the one. man. I will shoot him an email, and then I'll take it. And Arji, any requirements Mhmm. for new machines, or you always you guys always go do refurbished only? We're gonna stick with refurbish just because it's on-site anyway. We're gonna stick with refurbish for the time being. Yeah. But Yeah. if But you have is anything that brand new, I'll make sure to reach out to you. no problem, mate. No problem. I'm I'm just I'm just trying to get curiosity, you know, how big the organization is, how many staff they have, what is the asset management, warranty management process, you know, things on those lines. Yeah. How how big is the organization, Archie? When you said that, 70 now? Seven zero, you said? Yeah. Yeah. So you'll at least have asset management, warranty management, licensing management, and all in place. Yeah? Yeah. Yeah. Yeah. And from where are you buying the licensing, m three sixty five licensing? Yeah. Direct from Microsoft. Actually, we can provide you better pricing on that. Right? Yeah. You can ping over price. It's not something we're gonna look at just at the moment. We all share one license. We don't share. We we just use one license and we share it in the office here. Yeah. We don't actually buy multiple subscriptions. It's just the one. If you have 70 users in the organization, you are using Google So just Workspace for the for office. emails or just for Yeah. the office? Google So you're using Google Google work Workspace. yeah. Yeah. Yeah. Google Yep. Workspace for emails per site. And then for the office, there's only five or six slots that need it. So we just share one subscription on Microsoft. Yes. Yes. Yes. Yes. Yes. And I think you can use one subscription on five devices Yeah. or 10 devices or something on those lines and then yep. Yep. Yep. Yep.","start_word":1359,"end_word":1685,"sentiment":"neutral","sentiment_score":0.03274875204862075},{"text":"Cool. Easy peasy, man. As as long as you're my Google Suite is working fine and, you know yep. And she should be good.","start_word":1686,"end_word":1709,"sentiment":"positive","sentiment_score":0.3980783224105835},{"text":"Yeah. Yeah. Yeah.","start_word":1710,"end_word":1712,"sentiment":"neutral","sentiment_score":0.20011006295681},{"text":"Exactly. Cool.","start_word":1713,"end_word":1714,"sentiment":"positive","sentiment_score":0.4039342403411865},{"text":"Alright, mate. I will shoot an email to James, and I'll see if I can jump on a quick call with him, and then we'll take it from there. But, Archie, if you need any new laptops or anything on those lines, please feel free to reach out and give us a shout, mate. Yeah? Yeah.","start_word":1715,"end_word":1770,"sentiment":"neutral","sentiment_score":0.15882745970572745},{"text":"Brilliant. Will do. Perfect. Thank you for the gift of your time. I'd really appreciate it, Maya. Cheers, mate. All the best. Sure. Bye.","start_word":1771,"end_word":1794,"sentiment":"positive","sentiment_score":0.7241014242172241}],"average":{"sentiment":"neutral","sentiment_score":0.060869006235665137}}}}