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What I'm gonna do is I'm actually gonna call you via mobile phone if that's alright. That way, you can send that information there. O413O413931211. I'm gonna hang up this frame and call you with a mobile phone. Okay? 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afternoon. AT and T tech support. Hello? Yep. What issue?\n\nOn Netflix, he's working with just about everybody else. With Stan Stan, have you got the app, or have you got a Stan box? Okay. What you'll need to do is log in to the stand app and and do a reset on it. So it resets itself and it picks up the new IP.\n\nStan, I have received information, but when they do it, I don't know. I spoke to Foxtel this morning as especially get your customers to do it because they can take up to two to three weeks to update all the database from their end, which is crazy. I don't know. Yeah. So you have Stan.\n\nNetflix is working, so I'm not sure why it's not working with you, but it's been it's working with everybody else. Sorry? Okay. Could I ask you a question? Do you have a laptop?\n\nOn your laptop, do you have a program called TeamViewer? Okay. I was I just if you had TeamViewer, I could log in and check all the settings and just fix it up from here. Okay. But she's able to communicate with the company.\n\nRight? Okay. So something is right there. Have you have you are you able to do a speedtest.net on your computer? Hang on.\n\nWhat I'm gonna do is I'm actually gonna call you via mobile phone if that's alright. That way, you can send that information there. O413O413931211. I'm gonna hang up this frame and call you with a mobile phone. Okay?\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"neutral","sentiment_score":0.26796555519104004},{"text":"AT and T tech support.","start":1.52,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13896784633398054},{"text":"Hello?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.10865356028079988},{"text":"Yep.","start":12.719999,"end":13.125,"sentiment":"neutral","sentiment_score":0.0445428341627121},{"text":"What issue?","start":23.685,"end":24.345,"sentiment":"neutral","sentiment_score":-0.10432200878858566}],"sentiment":"neutral","sentiment_score":0.10684751990166577,"num_words":11,"start":0.79999995,"end":24.345},{"sentences":[{"text":"On Netflix, he's working with just about everybody else.","start":30.06,"end":33.68,"sentiment":"neutral","sentiment_score":-0.3025846680005391},{"text":"With Stan Stan, have you got the app, or have you got a Stan 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question?","start":90.05,"end":91.43,"sentiment":"neutral","sentiment_score":-0.1374203016360601},{"text":"Do you have a laptop?","start":91.57,"end":92.55,"sentiment":"neutral","sentiment_score":-0.08080095797777176}],"sentiment":"neutral","sentiment_score":-0.14918509476325092,"num_words":34,"start":72.055,"end":92.55},{"sentences":[{"text":"On your laptop, do you have a program called TeamViewer?","start":94.69,"end":98.630005,"sentiment":"neutral","sentiment_score":-0.010760662890970708},{"text":"Okay.","start":106.475,"end":106.875,"sentiment":"neutral","sentiment_score":0.039267875254154205},{"text":"I was I just if you had TeamViewer, I could log in and check all the settings and just fix it up from here.","start":106.875,"end":111.695,"sentiment":"neutral","sentiment_score":0.009380212674538294},{"text":"Okay.","start":121.78999,"end":122.27,"sentiment":"neutral","sentiment_score":0.03230094164609909},{"text":"But she's able to communicate with the 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phone.","start":173.81999,"end":176.14,"sentiment":"neutral","sentiment_score":-0.00256328284740448},{"text":"Okay?","start":176.14,"end":176.64,"sentiment":"neutral","sentiment_score":0.005591494496911764}],"sentiment":"neutral","sentiment_score":0.05433562854066109,"num_words":39,"start":152.95,"end":176.64},{"sentences":[{"text":"Thank you.","start":177.58,"end":178.4,"sentiment":"positive","sentiment_score":0.39631982147693634}],"sentiment":"positive","sentiment_score":0.39631982147693634,"num_words":2,"start":177.58,"end":178.4}]}}]},{"alternatives":[{"transcript":"Hi. Good afternoon. This is Oscar. I've got an email today saying that actually the Jio IP issue has been resolved. I turned off the Wi Fi unplugged and plugged in, but still I'm not able to it's still the issue is there. I'm not able to play the Netflix. I'm not able to play the Stan. I'm not able to play a Prime. Sir, Stan app. No. I'm not able to play anything at all. It says that actually you're outside Australia or something like that. It says that you are you are you are not in this location or something. If I try to play something, it's it's going inside. It it's saying there is a problem. Yeah. That's my wife's laptop, and she's using for his for her office work. Okay. That's that's her company's laptop. I don't know. We can't use it, I think. Yeah. Still, I I I'm using my company's laptop, and we we have a VPN that is automatically still connected to US. It's not coming to Australia yet. My computer. One second. Yes, sir. 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Good afternoon. This is Oscar. I've got an email today saying that actually the Jio IP issue has been resolved. I turned off the Wi Fi unplugged and plugged in, but still I'm not able to it's still the issue is there.\n\nI'm not able to play the Netflix. I'm not able to play the Stan. I'm not able to play a Prime. Sir, Stan app. No.\n\nI'm not able to play anything at all. It says that actually you're outside Australia or something like that. It says that you are you are you are not in this location or something. If I try to play something, it's it's going inside. It it's saying there is a problem.\n\nYeah. That's my wife's laptop, and she's using for his for her office work. Okay. That's that's her company's laptop. I don't know.\n\nWe can't use it, I think. Yeah. Still, I I I'm using my company's laptop, and we we have a VPN that is automatically still connected to US. It's not coming to Australia yet. My computer.\n\nOne second. Yes, sir. Sure.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.13879235088825226},{"text":"Good afternoon.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.25680994987487793},{"text":"This is Oscar.","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.08710126578807831},{"text":"I've got an email today saying that actually the Jio IP issue has been resolved.","start":7.2799997,"end":12.259999,"sentiment":"neutral","sentiment_score":0.07278557245930035},{"text":"I turned off the Wi Fi unplugged and plugged in, but still I'm not able to it's still the issue is there.","start":14.505,"end":23.404999,"sentiment":"neutral","sentiment_score":-0.13033673878420482}],"sentiment":"neutral","sentiment_score":-0.020044386473505996,"num_words":43,"start":4.08,"end":23.404999},{"sentences":[{"text":"I'm not able to play the Netflix.","start":25.785,"end":27.244999,"sentiment":"negative","sentiment_score":-0.41332313418388367},{"text":"I'm not able to play the Stan.","start":27.57,"end":28.93,"sentiment":"negative","sentiment_score":-0.39844625762530733},{"text":"I'm not able to play a Prime.","start":28.93,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.33223279884883333},{"text":"Sir, Stan app.","start":39.65,"end":41.865,"sentiment":"neutral","sentiment_score":-0.05274311577280363},{"text":"No.","start":75.775,"end":75.935005,"sentiment":"neutral","sentiment_score":-0.31630927324295044}],"sentiment":"negative","sentiment_score":-0.3393021582067013,"num_words":25,"start":25.785,"end":75.935005},{"sentences":[{"text":"I'm not able to play anything at all.","start":75.935005,"end":77.795006,"sentiment":"negative","sentiment_score":-0.3443082422018051},{"text":"It says that actually you're outside Australia or something like that.","start":77.855,"end":81.395004,"sentiment":"neutral","sentiment_score":-0.2178291759707711},{"text":"It says that you are you are you are not in this location or something.","start":82.97,"end":86.97,"sentiment":"neutral","sentiment_score":-0.21338958044846854},{"text":"If I try to play something, it's it's going inside.","start":86.97,"end":89.31,"sentiment":"neutral","sentiment_score":-0.2783948615193367},{"text":"It it's saying there is a problem.","start":89.69,"end":91.31,"sentiment":"neutral","sentiment_score":-0.136801649417196}],"sentiment":"neutral","sentiment_score":-0.2371174655124253,"num_words":51,"start":75.935005,"end":91.31},{"sentences":[{"text":"Yeah.","start":93.369995,"end":93.869995,"sentiment":"neutral","sentiment_score":-0.007750091142952442},{"text":"That's my wife's laptop, and she's using for his for her office work.","start":99.784996,"end":105.565,"sentiment":"neutral","sentiment_score":0.02805978372299041},{"text":"Okay.","start":113.32,"end":113.82,"sentiment":"neutral","sentiment_score":-0.007413193583488464},{"text":"That's that's her company's laptop.","start":113.88,"end":116.759995,"sentiment":"neutral","sentiment_score":-0.0747414343059063},{"text":"I don't know.","start":116.759995,"end":117.58,"sentiment":"neutral","sentiment_score":-0.23941762745380402}],"sentiment":"neutral","sentiment_score":-0.03227591957471779,"num_words":23,"start":93.369995,"end":117.58},{"sentences":[{"text":"We can't use it, I think.","start":119.159996,"end":120.315,"sentiment":"negative","sentiment_score":-0.34794746339321136},{"text":"Yeah.","start":131.355,"end":131.855,"sentiment":"neutral","sentiment_score":0.03517819195985794},{"text":"Still, I I I'm using my company's laptop, and we we have a VPN that is automatically still connected to US.","start":132.235,"end":141.31999,"sentiment":"neutral","sentiment_score":-0.009513012621374358},{"text":"It's not coming to Australia yet.","start":141.62,"end":143.4,"sentiment":"neutral","sentiment_score":-0.12356025601426761},{"text":"My computer.","start":150.34,"end":151.48,"sentiment":"neutral","sentiment_score":-0.01995204482227564}],"sentiment":"neutral","sentiment_score":-0.0842651521994008,"num_words":36,"start":119.159996,"end":151.48},{"sentences":[{"text":"One second.","start":151.54,"end":152.205,"sentiment":"neutral","sentiment_score":-0.02043147198855877},{"text":"Yes, sir.","start":157.80501,"end":158.625,"sentiment":"neutral","sentiment_score":0.21356549859046936},{"text":"Sure.","start":176.89,"end":177.39,"sentiment":"positive","sentiment_score":0.6636402010917664}],"sentiment":"neutral","sentiment_score":0.20998165085911752,"num_words":5,"start":151.54,"end":177.39}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. AT and T tech support.\n\nChannel 1: Hi. Good afternoon. This\n\nChannel 0: Hello?\n\nChannel 1: is Oscar. I've got an email today saying that actually the Jio IP issue has been resolved.\n\nChannel 0: Yep.\n\nChannel 1: I turned off the Wi Fi unplugged and plugged in, but still I'm not able to it's still the issue is there.\n\nChannel 0: What issue?\n\nChannel 1: I'm not able to play the Netflix. I'm not able to play the Stan. I'm not able to play\n\nChannel 0: On\n\nChannel 1: a\n\nChannel 0: Netflix,\n\nChannel 1: Prime.\n\nChannel 0: he's working with just about everybody else. With Stan Stan, have you got the app, or have you got\n\nChannel 1: Sir,\n\nChannel 0: a Stan box?\n\nChannel 1: Stan app.\n\nChannel 0: Okay. What you'll need to do is log in to the stand app and and do a reset on it. So it resets itself and it picks up the new IP. Stan, I have received information, but when they do it, I don't know. I spoke to Foxtel this morning as especially get your customers to do it because they can take up to two to three weeks to update all the database from their end, which is crazy.\n\nI don't know. Yeah. So you have Stan. Netflix is working, so I'm not sure why it's not working with you, but it's been it's working with\n\nChannel 1: No.\n\nChannel 0: everybody\n\nChannel 1: I'm not able\n\nChannel 0: else.\n\nChannel 1: to play anything at all. It says that actually you're outside Australia or something like that.\n\nChannel 0: Sorry?\n\nChannel 1: It says that you are you are you are not in this location or something. If I try to play something, it's it's going inside.\n\nChannel 0: Okay.\n\nChannel 1: It it's\n\nChannel 0: Could\n\nChannel 1: saying\n\nChannel 0: I\n\nChannel 1: there\n\nChannel 0: ask\n\nChannel 1: is\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: problem.\n\nChannel 0: question? Do you have a laptop?\n\nChannel 1: Yeah.\n\nChannel 0: On your laptop, do you have a program called TeamViewer?\n\nChannel 1: That's my wife's laptop, and she's using for his for her office work.\n\nChannel 0: Okay. I was I just if you had TeamViewer, I could log in and check all the settings and just fix it up from here.\n\nChannel 1: Okay. That's that's her company's laptop. I don't know. We can't use it, I think.\n\nChannel 0: Okay. But she's able to communicate with the company. Right? Okay. So something is right there.\n\nChannel 1: Yeah. Still, I I I'm using my company's laptop, and we we have a VPN that is automatically still connected to US. It's not coming to Australia yet.\n\nChannel 0: Have you have you are you able to do a speedtest.net on your computer?\n\nChannel 1: My computer. One second.\n\nChannel 0: Hang on. What I'm gonna do is I'm actually gonna call you via mobile phone if that's alright.\n\nChannel 1: Yes, sir.\n\nChannel 0: That way, you can send that information there. O413O413931211. I'm gonna hang up this frame and call you with a mobile phone. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"neutral","sentiment_score":0.26796555519104004},{"text":"AT and T tech support.","start":1.52,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.13896784633398054}],"sentiment":"neutral","sentiment_score":0.17582433457885469,"channel":0,"num_words":7,"start":0.79999995,"end":2.6599998},{"sentences":[{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.13879235088825226},{"text":"Good 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The agent advises the customer to reset the app and use the Stan app. The agent also suggests using TeamViewer on the customer's laptop to fix the issue."},"intents":{"segments":[{"text":"I've got an email today saying that actually the Jio IP issue has been resolved. Yep.","start_word":14,"end_word":29,"intents":[{"intent":"Resolve and update ip issue","confidence_score":0.0000032768407},{"intent":"Help with ip issues","confidence_score":0.00008196401}]}]},"sentiments":{"segments":[{"text":"Good afternoon. AT and T tech support. Hi. Good afternoon. Hello? This is Oscar. I've got an email today saying that actually the Jio IP issue has been resolved. Yep. I turned off the Wi Fi unplugged and plugged in, but still I'm not able to it's still the issue is there. What issue?","start_word":0,"end_word":53,"sentiment":"neutral","sentiment_score":0.0003031460801139474},{"text":"I'm not able to play the Netflix. I'm not able to play the Stan. I'm not able to play On a Netflix, Prime.","start_word":54,"end_word":76,"sentiment":"negative","sentiment_score":-0.3685084879398346},{"text":"he's working with just about everybody else. With Stan Stan, have you got the app, or have you got Sir, a Stan box? Stan app. Okay. What you'll need to do is log in to the stand app and and do a reset on it. So it resets itself and it picks up the new IP. Stan, I have received information, but when they do it, I don't know.","start_word":77,"end_word":145,"sentiment":"neutral","sentiment_score":-0.13388019800186157},{"text":"I spoke to Foxtel this morning as especially get your customers to do it because they can take up to two to three weeks to update all the database from their end, which is crazy.","start_word":146,"end_word":180,"sentiment":"negative","sentiment_score":-0.3340908885002136},{"text":"I don't know. Yeah. So you have Stan. 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