{"metadata":{"transaction_key":"deprecated","request_id":"019f11f8-bc5b-7692-833c-5acc119e08d0","sha256":"421c42340a7ac78d4b343d35be3f6ba1030879e6f7443f006aee965c410074d7","created":"2026-06-29T06:02:22.430Z","duration":7.5599375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","confidence":1.0,"words":[{"word":"the","start":0.08,"end":0.24,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8108648061752319},{"word":"person","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.754000186920166},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8021092414855957},{"word":"have","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.8444280624389648},{"word":"called","start":0.96,"end":1.36,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.8281294703483582},{"word":"is","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8842318654060364},{"word":"not","start":1.5999999,"end":1.76,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8641629815101624},{"word":"available","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8351370096206665},{"word":"we","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.8896163702011108},{"word":"can't","start":2.8,"end":3.12,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.8723568916320801},{"word":"take","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8771795034408569},{"word":"your","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8841596245765686},{"word":"message","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.8166658878326416},{"word":"at","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8953828811645508},{"word":"this","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.9072597026824952},{"word":"time","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.8487144708633423},{"word":"please","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.8227444887161255},{"word":"call","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8076974153518677},{"word":"again","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"again","sentiment":"negative","sentiment_score":-0.8003246188163757},{"word":"later","start":5.7599998,"end":6.2599998,"confidence":0.9975586,"punctuated_word":"later.","sentiment":"negative","sentiment_score":-0.7880278825759888},{"word":"goodbye","start":6.3999996,"end":6.8999996,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"negative","sentiment_score":-0.5331692099571228}],"paragraphs":{"transcript":"\nThe person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.8278829529881477},{"text":"We can't take your message at this time.","start":2.6399999,"end":4.74,"sentiment":"negative","sentiment_score":-0.8739169165492058},{"text":"Please call again later.","start":4.88,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.8046986013650894},{"text":"Goodbye.","start":6.3999996,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.5331692099571228}],"sentiment":"negative","sentiment_score":-0.8269696462722051,"num_words":21,"start":0.08,"end":6.8999996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.8278829529881477},{"text":"We can't take your message at this time.","start":2.6399999,"end":4.74,"sentiment":"negative","sentiment_score":-0.8739169165492058},{"text":"Please call again later.","start":4.88,"end":6.2599998,"sentiment":"negative","sentiment_score":-0.8046986013650894},{"text":"Goodbye.","start":6.3999996,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.5331692099571228}],"sentiment":"negative","sentiment_score":-0.8269696462722051,"channel":1,"num_words":21,"start":0.08,"end":6.8999996}]},"summary":{"result":"success","short":"The person you have called is not available. We can't take your message at this time. Please call again later. Goodbye."},"intents":{"segments":[{"text":"Goodbye.","start_word":20,"end_word":20,"intents":[{"intent":"Notify unavailability","confidence_score":0.046912514},{"intent":"Request call back","confidence_score":0.3500897}]}]},"sentiments":{"segments":[{"text":"The person you have called is not available. We can't take your message at this time. Please call again later. Goodbye.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.8170864582061768}],"average":{"sentiment":"negative","sentiment_score":-0.8170864499848465}}}}