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Yes. I'm good. How are you? Mate, I just spoke to you a couple of days ago, and I told you that right now, you've just recently signed up with a new MSP.\n\nRight? And they take care of all our security, and then infrastructure is not my area of work. Right? You need to contact the infrastructure head of infrastructure. Right?\n\nWith respect to security, we just signed a contract with the new MS managed service provider for the next three years. Yeah. I think we spoke two days ago or yeah. I don't remember when I spoke to you. But, yeah, please.\n\nSorry. I don't have anything for you right now, Mike. Let's let's reconnect maybe after three years. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.02323590032756329},{"text":"Yes.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.3179458975791931},{"text":"I'm good.","start":10.88,"end":11.599999,"sentiment":"positive","sentiment_score":0.4612667113542557},{"text":"How are you?","start":11.599999,"end":12.465,"sentiment":"positive","sentiment_score":0.34517061710357666},{"text":"Mate, I just spoke to you a couple of days ago, and I told you that right now, you've just recently signed up with a new MSP.","start":24.865,"end":33.26,"sentiment":"neutral","sentiment_score":0.04110902437457332}],"sentiment":"neutral","sentiment_score":0.10026972735410228,"num_words":34,"start":0.56,"end":33.26},{"sentences":[{"text":"Right?","start":33.64,"end":33.96,"sentiment":"neutral","sentiment_score":0.03463480994105339},{"text":"And they take care of all our security, and then infrastructure is not my area of work.","start":33.96,"end":38.78,"sentiment":"neutral","sentiment_score":-0.010167895542348133},{"text":"Right?","start":39.0,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.027229534462094307},{"text":"You need to contact the infrastructure head of infrastructure.","start":39.239998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.021278443642788462},{"text":"Right?","start":42.455,"end":42.955,"sentiment":"neutral","sentiment_score":0.00411897711455822}],"sentiment":"neutral","sentiment_score":-0.012166757393499901,"num_words":29,"start":33.64,"end":42.955},{"sentences":[{"text":"With respect to security, we just signed a contract with the new MS managed service provider for the next three years.","start":43.255,"end":49.675,"sentiment":"neutral","sentiment_score":0.020892174382294928},{"text":"Yeah.","start":52.215,"end":52.535,"sentiment":"neutral","sentiment_score":0.024360528215765953},{"text":"I think we spoke two days ago or yeah.","start":52.535,"end":54.775,"sentiment":"neutral","sentiment_score":-0.010592463943693373},{"text":"I don't remember when I spoke to you.","start":54.775,"end":56.455,"sentiment":"neutral","sentiment_score":-0.03841229295358062},{"text":"But, yeah, please.","start":56.455,"end":57.690002,"sentiment":"neutral","sentiment_score":-0.02211640526851018}],"sentiment":"neutral","sentiment_score":-0.00014008439722515295,"num_words":42,"start":43.255,"end":57.690002},{"sentences":[{"text":"Sorry.","start":58.23,"end":58.63,"sentiment":"neutral","sentiment_score":-0.2120816558599472},{"text":"I don't have anything for you right now, Mike.","start":58.63,"end":60.47,"sentiment":"neutral","sentiment_score":-0.2011405179897944},{"text":"Let's let's reconnect maybe after three years.","start":60.47,"end":62.55,"sentiment":"neutral","sentiment_score":-0.06947076746395656},{"text":"Thank you.","start":62.55,"end":63.29,"sentiment":"neutral","sentiment_score":0.14799758046865463}],"sentiment":"neutral","sentiment_score":-0.11645508047781493,"num_words":19,"start":58.23,"end":63.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good\n\nChannel 1: Yes.\n\nChannel 0: afternoon. Hantesh, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Sir, I hope you still remember me and also my company, cloud solution IT. I was able to talk to you last July if you can remember.\n\nChannel 1: Mate, I just spoke to you a couple of days ago, and I told\n\nChannel 0: Okay.\n\nChannel 1: you that right now, you've just recently signed up with a new MSP. Right? And they take care of all our security, and then infrastructure is not my area of work. Right? You need to contact the infrastructure head of infrastructure.\n\nRight? With respect to security, we just signed a contract with the new MS managed service provider\n\nChannel 0: Uh-huh.\n\nChannel 1: for\n\nChannel 0: Alright.\n\nChannel 1: the next three years.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Yeah. I\n\nChannel 0: Okay.\n\nChannel 1: think we spoke two days ago or yeah. I don't remember when I spoke to you. But, yeah, please. Sorry. I don't have anything for you right now, Mike.\n\nLet's let's reconnect maybe after three years. Thank you.\n\nChannel 0: Mhmm. Alright. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.02323590032756329}],"sentiment":"neutral","sentiment_score":0.02323590032756329,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yeah.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.12060241401195526},{"text":"Good","start":2.72,"end":2.96,"sentiment":"positive","sentiment_score":0.3925538957118988}],"sentiment":"neutral","sentiment_score":0.25657815486192703,"channel":0,"num_words":2,"start":2.48,"end":2.96},{"sentences":[{"text":"Yes.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":0.3179458975791931}],"sentiment":"neutral","sentiment_score":0.3179458975791931,"channel":1,"num_words":1,"start":2.8,"end":3.3},{"sentences":[{"text":"afternoon.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.24916547536849976},{"text":"Hantesh, it's, Ronald from Cloud Solution IT.","start":4.16,"end":8.02,"sentiment":"neutral","sentiment_score":0.20270238390990666},{"text":"How are you doing today?","start":8.72,"end":9.94,"sentiment":"neutral","sentiment_score":0.2721240401268005}],"sentiment":"neutral","sentiment_score":0.23297710487475762,"channel":0,"num_words":13,"start":2.96,"end":9.94},{"sentences":[{"text":"I'm good.","start":10.88,"end":11.599999,"sentiment":"positive","sentiment_score":0.4612667113542557},{"text":"How are you?","start":11.599999,"end":12.465,"sentiment":"positive","sentiment_score":0.34517061710357666}],"sentiment":"positive","sentiment_score":0.3916090548038483,"channel":1,"num_words":5,"start":10.88,"end":12.465},{"sentences":[{"text":"I'm doing wonderful.","start":12.799999,"end":14.099999,"sentiment":"positive","sentiment_score":0.7451996803283691},{"text":"Thank you for asking.","start":14.16,"end":15.219999,"sentiment":"positive","sentiment_score":0.6662832498550415},{"text":"Sir, I hope you still remember me and also my company, cloud solution IT.","start":15.715,"end":20.135,"sentiment":"neutral","sentiment_score":0.09120130379285131},{"text":"I was able to talk to you last July if you can remember.","start":20.515,"end":24.455,"sentiment":"neutral","sentiment_score":0.07982159663851444}],"sentiment":"neutral","sentiment_score":0.21221267793546705,"channel":0,"num_words":34,"start":12.799999,"end":24.455},{"sentences":[{"text":"Mate, I just spoke to you a couple of days ago, and I told","start":24.865,"end":28.039999,"sentiment":"neutral","sentiment_score":0.023953485169581006}],"sentiment":"neutral","sentiment_score":0.023953485169581006,"channel":1,"num_words":14,"start":24.865,"end":28.039999},{"sentences":[{"text":"Okay.","start":28.035,"end":28.53,"sentiment":"neutral","sentiment_score":0.030227895826101303}],"sentiment":"neutral","sentiment_score":0.030227895826101303,"channel":0,"num_words":1,"start":28.035,"end":28.53},{"sentences":[{"text":"you that right now, you've just recently signed up with a new MSP.","start":28.039999,"end":33.26,"sentiment":"neutral","sentiment_score":0.05958422044148812},{"text":"Right?","start":33.64,"end":33.96,"sentiment":"neutral","sentiment_score":0.03463480994105339},{"text":"And they take care of all our security, and then infrastructure is not my area of work.","start":33.96,"end":38.78,"sentiment":"neutral","sentiment_score":-0.010167895542348133},{"text":"Right?","start":39.0,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.027229534462094307},{"text":"You need to contact the infrastructure head of infrastructure.","start":39.239998,"end":41.66,"sentiment":"neutral","sentiment_score":-0.021278443642788462}],"sentiment":"neutral","sentiment_score":0.010186339614958299,"channel":1,"num_words":41,"start":28.039999,"end":41.66},{"sentences":[{"text":"Right?","start":42.455,"end":42.955,"sentiment":"neutral","sentiment_score":0.00411897711455822},{"text":"With respect to security, we just signed a contract with the new MS managed service provider","start":43.255,"end":47.755,"sentiment":"neutral","sentiment_score":0.01934666489250958}],"sentiment":"neutral","sentiment_score":0.018450918552630088,"channel":1,"num_words":17,"start":42.455,"end":47.755},{"sentences":[{"text":"Uh-huh.","start":47.635002,"end":48.135002,"sentiment":"neutral","sentiment_score":0.01330090779811144}],"sentiment":"neutral","sentiment_score":0.01330090779811144,"channel":0,"num_words":1,"start":47.635002,"end":48.135002},{"sentences":[{"text":"for","start":48.375,"end":48.535,"sentiment":"neutral","sentiment_score":0.014735596254467964}],"sentiment":"neutral","sentiment_score":0.014735596254467964,"channel":1,"num_words":1,"start":48.375,"end":48.535},{"sentences":[{"text":"Alright.","start":48.515,"end":49.015,"sentiment":"neutral","sentiment_score":0.03417369723320007}],"sentiment":"neutral","sentiment_score":0.03417369723320007,"channel":0,"num_words":1,"start":48.515,"end":49.015},{"sentences":[{"text":"the next three years.","start":48.535,"end":49.675,"sentiment":"neutral","sentiment_score":0.02861335687339306}],"sentiment":"neutral","sentiment_score":0.02861335687339306,"channel":1,"num_words":4,"start":48.535,"end":49.675},{"sentences":[{"text":"Alright.","start":51.235,"end":51.735,"sentiment":"neutral","sentiment_score":0.047029491513967514},{"text":"Okay.","start":51.955,"end":52.455,"sentiment":"neutral","sentiment_score":0.03756864368915558}],"sentiment":"neutral","sentiment_score":0.042299067601561546,"channel":0,"num_words":2,"start":51.235,"end":52.455},{"sentences":[{"text":"Yeah.","start":52.215,"end":52.535,"sentiment":"neutral","sentiment_score":0.024360528215765953},{"text":"I","start":52.535,"end":52.695,"sentiment":"neutral","sentiment_score":0.008965898305177689}],"sentiment":"neutral","sentiment_score":0.01666321326047182,"channel":1,"num_words":2,"start":52.215,"end":52.695},{"sentences":[{"text":"Okay.","start":52.595,"end":53.095,"sentiment":"neutral","sentiment_score":-0.0015350664034485817}],"sentiment":"neutral","sentiment_score":-0.0015350664034485817,"channel":0,"num_words":1,"start":52.595,"end":53.095},{"sentences":[{"text":"think we spoke two days ago or yeah.","start":52.695,"end":54.775,"sentiment":"neutral","sentiment_score":-0.013037259224802256},{"text":"I don't remember when I spoke to you.","start":54.775,"end":56.455,"sentiment":"neutral","sentiment_score":-0.03841229295358062},{"text":"But, yeah, please.","start":56.455,"end":57.690002,"sentiment":"neutral","sentiment_score":-0.02211640526851018},{"text":"Sorry.","start":58.23,"end":58.63,"sentiment":"neutral","sentiment_score":-0.2120816558599472},{"text":"I don't have anything for you right now, Mike.","start":58.63,"end":60.47,"sentiment":"neutral","sentiment_score":-0.2011405179897944}],"sentiment":"neutral","sentiment_score":-0.08621696382761002,"channel":1,"num_words":29,"start":52.695,"end":60.47},{"sentences":[{"text":"Let's let's reconnect maybe after three years.","start":60.47,"end":62.55,"sentiment":"neutral","sentiment_score":-0.06947076746395656},{"text":"Thank you.","start":62.55,"end":63.29,"sentiment":"neutral","sentiment_score":0.14799758046865463}],"sentiment":"neutral","sentiment_score":-0.021144467923376296,"channel":1,"num_words":9,"start":60.47,"end":63.29},{"sentences":[{"text":"Mhmm.","start":62.870003,"end":62.95,"sentiment":"neutral","sentiment_score":0.04133091866970062},{"text":"Alright.","start":62.95,"end":63.45,"sentiment":"neutral","sentiment_score":0.0713459774851799},{"text":"Okay.","start":63.510002,"end":63.83,"sentiment":"neutral","sentiment_score":0.10352467000484468},{"text":"Thank you.","start":63.83,"end":64.490005,"sentiment":"neutral","sentiment_score":0.18460620939731598}],"sentiment":"neutral","sentiment_score":0.11708279699087143,"channel":0,"num_words":5,"start":62.870003,"end":64.490005}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from Okay. The agent, Okay. from Cloud Solution IT, reminds Ronald that he had previously spoken to him about his new MSP and that he needs to contact the infrastructure head of infrastructure. The agent suggests reconnecting after three years and thanks Ronald for his time."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07191915810108185},{"text":"Good Yes.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.34281525015830994},{"text":"afternoon. Hantesh, it's, Ronald from Cloud Solution IT. How are you doing today?","start_word":4,"end_word":16,"sentiment":"neutral","sentiment_score":0.2273029088973999},{"text":"I'm good. How are you? I'm doing wonderful. Thank you for asking.","start_word":17,"end_word":28,"sentiment":"positive","sentiment_score":0.5740599632263184},{"text":"Sir, I hope you still remember me and also my company, cloud solution IT. I was able to talk to you last July if you can remember. Mate, I just spoke to you a couple of days ago, and I told Okay. you that right now, you've just recently signed up with a new MSP. Right? And they take care of all our security, and then infrastructure is not my area of work. Right? You need to contact the infrastructure head of infrastructure. Right? With respect to security, we just signed a contract with the new MS managed service provider Uh-huh. for Alright. the next three years. Alright. Okay. Yeah. I Okay. think we spoke two days ago or yeah. I don't remember when I spoke to you. But, yeah, please. Sorry. I don't have anything for you right now, Mike. Let's let's reconnect maybe after three years. Thank you. Mhmm. Alright. Okay. Thank you.","start_word":29,"end_word":183,"sentiment":"neutral","sentiment_score":0.010069333016872406}],"average":{"sentiment":"neutral","sentiment_score":0.0753696657576651}}}}