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We we spoke yesterday regarding the address confirmation. Is this Anna? Yeah. About Unit 31160 Marwan Avenue, Tullahong. Yeah. Yeah. So we had a confirmation with Supa Network, and they advised us that this is not the address that is indicated at the portal because you this is a new address. The previous it is previously known as 27 Rebecca Street, Scottsdale. Previous address is Unit 31127 Rebecca Street, Scofield. Yeah. That's why we're not seeing it at the website because this is the this is the edge name under the address. It's not yet Marwan. That's why. Yeah. So yeah. We are servicing this unit. So if ever you decided to sign up, you can sign up via our website, which is the airtow.net.au. There, you'll see the available plan speed that we have and if you'll be needing a router and the contract term. So just to ask, are you already at the at this address or not yet? Okay. I mean, are you residing at the address right now or you're still relocating? Okay. I see. Yes. So if ever you decide to sign up, we can activate the service within within this day or within twenty four hours. Yeah. Mhmm. I'm not okay. Yeah. Actually, upon checking the address, we can see here that you're still connected with your current provider. That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP. So, yeah, we can schedule the activation on August 9 instead. Yeah. No. There's no transfer fee anymore. When you sign up to us, you'll just need to settle the payment for the plan and the contract term and if you'll be needing a new router. Mhmm. Three. Mhmm. Yeah. So if you choose six month contract, it's $20, the connection fee, and it has six months 15% discount, and first month is free, and has a free router already as well. You just need to settle also the delivery fee for the router. So once you sign up, you need to settle that either whether you choose standard postage for the delivery fee or express postage. Yeah. Because there has a different prices. If standard, it's $20 plus the connection fee for six month contract, $20 as well, which is $40 plus yeah. Plus your of your plan speed, whether you'll be choosing basic, standard, or super fast one. Because it depends on what plan speed you'll be choosing. Because $40 plus the plan speed. Because we have a basic yeah. Yeah. Yeah. Yeah. Yeah. That's correct. Because that's uh-huh. $60, that's the basic one. Yeah. That's correct. That's $59.45 per month since there's less 15%. But plea yeah. Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if ever. Yeah. That's good. It excluded. Mhmm. Yeah. That's correct. One month free plus six months 15% discount. So if, yeah, if ever you'll be exceeding the six months, your seven month will be discounted still. If so if if you'll compute it, it's more than six months for the 15% discount since your first month is free. Once you completed the six months, since first month is free, so you have still remaining one month for 15% discount for a total of seven plus first month free. Mhmm. Right. It will bring back to its original price, which is $69.95 if ever you still want to continue after seven months. Yeah. Yeah. That's correct. So if ever you'll be canceling, we have a cancellation fee of $132 plus the amount of the free router, which is $139.95. And we also do have a thirty day notice, which means this you you will still need to settle the last month of your service. Like, for example, we activated the service this July, and you're canceling August. So you still need to settle the monthly bill for September if ever thirty day notice. Yeah. And any outstanding balance And any outstanding balance at that time if ever you have. Mhmm. Yeah. Okay. Yeah. You can we can also walk you through if ever you'll be doing it via online. If ever you need assistance, yeah, completing the order. Yeah. You too. 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Good morning. This is Maureen from Erdo tech support. Hang on. Yeah.\n\nHang on. Let me just fix my audio. Hello. Good yeah. Hello.\n\nCan you hear me? This is Maureen from Airtel tech support. We we spoke yesterday regarding the address confirmation. Is this Anna? Yeah.\n\nAbout Unit 31160 Marwan Avenue, Tullahong. Yeah. Yeah. So we had a confirmation with Supa Network, and they advised us that this is not the address that is indicated at the portal because you this is a new address. The previous it is previously known as 27 Rebecca Street, Scottsdale.\n\nPrevious address is Unit 31127 Rebecca Street, Scofield. Yeah. That's why we're not seeing it at the website because this is the this is the edge name under the address. It's not yet Marwan. That's why.\n\nYeah. So yeah. We are servicing this unit. So if ever you decided to sign up, you can sign up via our website, which is the airtow.net.au. There, you'll see the available plan speed that we have and if you'll be needing a router and the contract term.\n\nSo just to ask, are you already at the at this address or not yet? Okay. I mean, are you residing at the address right now or you're still relocating? Okay. I see.\n\nYes. So if ever you decide to sign up, we can activate the service within within this day or within twenty four hours. Yeah. Mhmm. I'm not okay.\n\nYeah. Actually, upon checking the address, we can see here that you're still connected with your current provider. That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP. So, yeah, we can schedule the activation on August 9 instead. Yeah.\n\nNo. There's no transfer fee anymore. When you sign up to us, you'll just need to settle the payment for the plan and the contract term and if you'll be needing a new router. Mhmm. Three.\n\nMhmm. Yeah. So if you choose six month contract, it's $20, the connection fee, and it has six months 15% discount, and first month is free, and has a free router already as well. You just need to settle also the delivery fee for the router. So once you sign up, you need to settle that either whether you choose standard postage for the delivery fee or express postage.\n\nYeah. Because there has a different prices. If standard, it's $20 plus the connection fee for six month contract, $20 as well, which is $40 plus yeah. Plus your of your plan speed, whether you'll be choosing basic, standard, or super fast one. Because it depends on what plan speed you'll be choosing.\n\nBecause $40 plus the plan speed. Because we have a basic yeah. Yeah. Yeah. Yeah.\n\nYeah. That's correct. Because that's uh-huh. $60, that's the basic one. Yeah.\n\nThat's correct. That's $59.45 per month since there's less 15%. But plea yeah. Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if ever. Yeah.\n\nThat's good. It excluded. Mhmm. Yeah. That's correct.\n\nOne month free plus six months 15% discount. So if, yeah, if ever you'll be exceeding the six months, your seven month will be discounted still. If so if if you'll compute it, it's more than six months for the 15% discount since your first month is free. Once you completed the six months, since first month is free, so you have still remaining one month for 15% discount for a total of seven plus first month free. Mhmm.\n\nRight. It will bring back to its original price, which is $69.95 if ever you still want to continue after seven months. Yeah. Yeah. That's correct.\n\nSo if ever you'll be canceling, we have a cancellation fee of $132 plus the amount of the free router, which is $139.95. And we also do have a thirty day notice, which means this you you will still need to settle the last month of your service. Like, for example, we activated the service this July, and you're canceling August. So you still need to settle the monthly bill for September if ever thirty day notice. Yeah.\n\nAnd any outstanding balance And any outstanding balance at that time if ever you have. Mhmm. Yeah. Okay. Yeah.\n\nYou can we can also walk you through if ever you'll be doing it via online. If ever you need assistance, yeah, completing the order. Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.12288086116313934},{"text":"Good morning.","start":3.6,"end":4.42,"sentiment":"positive","sentiment_score":0.3657238781452179},{"text":"This is Maureen from Erdo tech support.","start":5.04,"end":7.7,"sentiment":"neutral","sentiment_score":0.19460439256259374},{"text":"Hang on.","start":16.235,"end":16.635,"sentiment":"neutral","sentiment_score":-0.15990109741687775},{"text":"Yeah.","start":16.635,"end":16.955,"sentiment":"neutral","sentiment_score":-0.07496770471334457}],"sentiment":"neutral","sentiment_score":0.14013765121881777,"num_words":13,"start":2.8799999,"end":16.955},{"sentences":[{"text":"Hang on.","start":16.955,"end":17.275,"sentiment":"neutral","sentiment_score":-0.10201064124703407},{"text":"Let me just fix my 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okay.","start":228.845,"end":229.825,"sentiment":"neutral","sentiment_score":-0.28772033254305523}],"sentiment":"neutral","sentiment_score":0.21855083447215812,"num_words":28,"start":191.595,"end":229.825},{"sentences":[{"text":"Yeah.","start":242.38501,"end":242.88501,"sentiment":"neutral","sentiment_score":0.013452382758259772},{"text":"Actually, upon checking the address, we can see here that you're still connected with your current provider.","start":243.345,"end":250.405,"sentiment":"neutral","sentiment_score":0.01911767594078008},{"text":"That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP.","start":250.865,"end":259.13998,"sentiment":"neutral","sentiment_score":0.02387971927722295},{"text":"So, yeah, we can schedule the activation on August 9 instead.","start":259.68,"end":264.02,"sentiment":"neutral","sentiment_score":0.17112177373333412},{"text":"Yeah.","start":266.24,"end":266.74,"sentiment":"neutral","sentiment_score":-0.005888674408197403}],"sentiment":"neutral","sentiment_score":0.05717998887929651,"num_words":45,"start":242.38501,"end":266.74},{"sentences":[{"text":"No.","start":277.575,"end":277.89502,"sentiment":"neutral","sentiment_score":-0.12309595942497252},{"text":"There's no transfer fee anymore.","start":277.89502,"end":280.39502,"sentiment":"neutral","sentiment_score":-0.17419584542512895},{"text":"When you sign up to us, you'll just need to settle the payment for the plan and the contract term and if you'll be needing a new 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super fast one.","start":370.66,"end":379.64,"sentiment":"neutral","sentiment_score":0.1516358726657927},{"text":"Because it depends on what plan speed you'll be choosing.","start":388.505,"end":393.005,"sentiment":"neutral","sentiment_score":-0.021887137182056905}],"sentiment":"neutral","sentiment_score":0.04267985909685211,"num_words":53,"start":352.51,"end":393.005},{"sentences":[{"text":"Because $40 plus the plan speed.","start":394.06003,"end":398.08002,"sentiment":"neutral","sentiment_score":0.011310136100898186},{"text":"Because we have a basic 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one.","start":416.10498,"end":418.845,"sentiment":"neutral","sentiment_score":0.04856793880462647},{"text":"Yeah.","start":420.26498,"end":420.72,"sentiment":"neutral","sentiment_score":0.16564328968524933}],"sentiment":"neutral","sentiment_score":0.083082497275124,"num_words":12,"start":410.025,"end":420.72},{"sentences":[{"text":"That's correct.","start":420.88,"end":421.62,"sentiment":"neutral","sentiment_score":0.2500062510371208},{"text":"That's $59.45 per month since there's less 15%.","start":422.0,"end":427.94,"sentiment":"neutral","sentiment_score":0.06590625271201134},{"text":"But plea yeah.","start":429.04,"end":430.24,"sentiment":"neutral","sentiment_score":-0.012174879511197409},{"text":"Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if 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free.","start":514.42,"end":530.315,"sentiment":"neutral","sentiment_score":0.17624230335156124},{"text":"Mhmm.","start":531.16003,"end":531.66003,"sentiment":"neutral","sentiment_score":-0.016345709562301636}],"sentiment":"neutral","sentiment_score":0.06891131325613094,"num_words":79,"start":478.27,"end":531.66003},{"sentences":[{"text":"Right.","start":538.68,"end":539.18,"sentiment":"neutral","sentiment_score":0.0438024178147316},{"text":"It will bring back to its original price, which is $69.95 if ever you still want to continue after seven months.","start":540.76,"end":551.10504,"sentiment":"neutral","sentiment_score":0.039447277695650144},{"text":"Yeah.","start":551.10504,"end":551.60504,"sentiment":"neutral","sentiment_score":0.0006755609065294266},{"text":"Yeah.","start":586.115,"end":586.53,"sentiment":"neutral","sentiment_score":0.026587028056383133},{"text":"That's correct.","start":586.77,"end":587.43005,"sentiment":"neutral","sentiment_score":0.10251779481768608}],"sentiment":"neutral","sentiment_score":0.0424805164623719,"num_words":26,"start":538.68,"end":587.43005},{"sentences":[{"text":"So if ever you'll be canceling, we have a cancellation fee of $132 plus the amount of the free router, which is $139.95.","start":587.89,"end":600.87006,"sentiment":"neutral","sentiment_score":0.03630141039257464},{"text":"And we also do have a thirty day notice, which means this you you will still need to settle the last month of your service.","start":601.445,"end":613.045,"sentiment":"neutral","sentiment_score":-0.002674878761172295},{"text":"Like, for example, we activated the service this July, and you're canceling August.","start":613.045,"end":619.06,"sentiment":"neutral","sentiment_score":-0.012041507861935176},{"text":"So you still need to settle the monthly bill for September if ever thirty day 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Yes. Sorry. I couldn't hear your your voice. Could you please repeat again? Hello? Sorry. What did you say? Hello? Hello? Hello? Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. That's correct. Yes. Have you got our address? It comes as a what address? What did you say? Alright. Alright. Oh, okay. So it's still and and then still do you cover this unit or not? Uh-huh. You mean, like, I'm living in this address, or currently, I'm staying in this address? What do you mean? Because I'm outside of the home, so I couldn't access anything right right now. But leaving this address. Yes. Yes. Yes. Yes. Yes. Yes. No. No. No. No. We are residing that this address. And, also, we currently connect to the Stupa Nest Road but with other retailer or other provider, you mean. Okay. So because the current provider, we need to notify they them thirty days before. So I have spoken with them, and then they told me if you are considering to move out of our services for so you need to activate your service on August 9. Like, that means sign up with the new provider and then activate it on August 9 because they will disconnect on ninth of the August. Is that possible or not? Alright. So is there any other cost like that? Any transpiration or any activation fee? Any further apart from the fee that we are paying monthly? Mhmm. Mhmm. Mhmm. Alright. So if I sign up for the contract for the six months, as I remember, on your website, there is a contract for the six months, and then you will send us the router. Is that right? Uh-huh. So how much would be extra cost apart from the monthly cost? Can you estimate for me? Yes. A good one. Mhmm. So that means twenty dollars plus 20, that means $40? Okay. I didn't get your points to the last point that you have mentioned. Could you please repeat it again? Mhmm. Yeah. Yeah. Yeah. Yeah. Yeah. The monthly plan plus the 40 dollars. Is there one payment? Isn't it? The $40 is just only one one off payment. Alright. Plus plus $60 per month. Yes. Oh, Okay. Okay. So this six months including the first you have mentioned the first month is a free, isn't it? Okay. So the six months included the free month or exclude of the six month? Like, the free one month? I mean, the six months excluded. So that means it's a seventh month being with you. Okay. What did you say? Mhmm. So when we completed our six months, what will happen? Yeah. Yeah. I I guess your the point that you have mentioned for the seven months. So, I mean, if we completed the seventh month, what will happen next? Oh, okay. Okay. Okay. Okay. And one more thing, it's first, you have mentioned if we are if we cancel by any chance during this, like, six month contract, how much would should be should we will pay for you? The cancellation fee and the router for, like, a the modem price. How much would be the cost? Because I need to clear everything to not be confused during the time that I'm contract with you. Right. Yeah. The same as the the current one. Okay. Okay. I get that. Alright. Okay. Okay. Okay. I get that. And then, yes, I think all the questions that comes up in my mind, that's all. Alright. Let me I need to back to home when I'm settled in the right place to have a like, that apply for that. Thank you for calling me and the confirmation for your like, the the information that you got for me. Thank you so much. I will be in contact with you, or I will do it by myself online either. Yeah. Okay. Sure. Okay. Great. Thank you so much. Thank you very much for calling me. Thank you. Have a nice day. Thank you. Bye. 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Yes. Sorry. I couldn't hear your your voice. Could you please repeat again?\n\nHello? Sorry. What did you say? Hello? Hello?\n\nHello? Yes. Yes. Yes. Yes.\n\nYes. Yes. Yes. Yes. That's correct.\n\nYes. Have you got our address? It comes as a what address? What did you say? Alright.\n\nAlright. Oh, okay. So it's still and and then still do you cover this unit or not? Uh-huh. You mean, like, I'm living in this address, or currently, I'm staying in this address?\n\nWhat do you mean? Because I'm outside of the home, so I couldn't access anything right right now. But leaving this address. Yes. Yes.\n\nYes. Yes. Yes. Yes. No.\n\nNo. No. No. We are residing that this address. And, also, we currently connect to the Stupa Nest Road but with other retailer or other provider, you mean.\n\nOkay. So because the current provider, we need to notify they them thirty days before. So I have spoken with them, and then they told me if you are considering to move out of our services for so you need to activate your service on August 9. Like, that means sign up with the new provider and then activate it on August 9 because they will disconnect on ninth of the August. Is that possible or not?\n\nAlright. So is there any other cost like that? Any transpiration or any activation fee? Any further apart from the fee that we are paying monthly? Mhmm.\n\nMhmm. Mhmm. Alright. So if I sign up for the contract for the six months, as I remember, on your website, there is a contract for the six months, and then you will send us the router. Is that right?\n\nUh-huh. So how much would be extra cost apart from the monthly cost? Can you estimate for me? Yes. A good one.\n\nMhmm. So that means twenty dollars plus 20, that means $40? Okay. I didn't get your points to the last point that you have mentioned. Could you please repeat it again?\n\nMhmm. Yeah. Yeah. Yeah. Yeah.\n\nYeah. The monthly plan plus the 40 dollars. Is there one payment? Isn't it? The $40 is just only one one off payment.\n\nAlright. Plus plus $60 per month. Yes. Oh, Okay. Okay.\n\nSo this six months including the first you have mentioned the first month is a free, isn't it? Okay. So the six months included the free month or exclude of the six month? Like, the free one month? I mean, the six months excluded.\n\nSo that means it's a seventh month being with you. Okay. What did you say? Mhmm. So when we completed our six months, what will happen?\n\nYeah. Yeah. I I guess your the point that you have mentioned for the seven months. So, I mean, if we completed the seventh month, what will happen next? Oh, okay.\n\nOkay. Okay. Okay. And one more thing, it's first, you have mentioned if we are if we cancel by any chance during this, like, six month contract, how much would should be should we will pay for you? The cancellation fee and the router for, like, a the modem price.\n\nHow much would be the cost? Because I need to clear everything to not be confused during the time that I'm contract with you. Right. Yeah. The same as the the current one.\n\nOkay. Okay. I get that. Alright. Okay.\n\nOkay. Okay. I get that. And then, yes, I think all the questions that comes up in my mind, that's all. Alright.\n\nLet me I need to back to home when I'm settled in the right place to have a like, that apply for that. Thank you for calling me and the confirmation for your like, the the information that you got for me. Thank you so much. I will be in contact with you, or I will do it by myself online either. Yeah.\n\nOkay. Sure. Okay. Great. Thank you so much.\n\nThank you very much for calling me. Thank you. Have a nice day. Thank you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.023439444601535797},{"text":"Yes.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.23712880909442904},{"text":"Sorry.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.26444268226623535},{"text":"I couldn't hear your your voice.","start":10.0,"end":12.099999,"sentiment":"negative","sentiment_score":-0.44413041571776074},{"text":"Could you please repeat again?","start":12.24,"end":13.86,"sentiment":"neutral","sentiment_score":-0.24768816828727722}],"sentiment":"neutral","sentiment_score":-0.27907841173665865,"num_words":14,"start":0.16,"end":13.86},{"sentences":[{"text":"Hello?","start":15.645,"end":16.145,"sentiment":"neutral","sentiment_score":-0.09015057981014252},{"text":"Sorry.","start":21.485,"end":21.985,"sentiment":"neutral","sentiment_score":-0.1255820393562317},{"text":"What did you 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are residing that this address.","start":177.61,"end":179.95,"sentiment":"neutral","sentiment_score":-0.16653858001033464},{"text":"And, also, we currently connect to the Stupa Nest Road but with other retailer or other provider, you mean.","start":180.01,"end":189.175,"sentiment":"neutral","sentiment_score":0.032052855546537196}],"sentiment":"neutral","sentiment_score":-0.0402367693771209,"num_words":28,"start":176.97,"end":189.175},{"sentences":[{"text":"Okay.","start":199.73,"end":200.21,"sentiment":"neutral","sentiment_score":0.022862182930111885},{"text":"So because the current provider, we need to notify they them thirty days before.","start":200.21,"end":208.23,"sentiment":"neutral","sentiment_score":-0.1476952518735613},{"text":"So I have spoken with them, and then they told me if you are considering to move out of our services for so you need to activate your service on August 9.","start":208.995,"end":226.93,"sentiment":"neutral","sentiment_score":-0.17127402604091913},{"text":"Like, that means sign up with the new provider and then activate it on August 9 because they will disconnect on ninth of the August.","start":228.03,"end":239.325,"sentiment":"neutral","sentiment_score":-0.16720671355724334},{"text":"Is that possible or not?","start":239.325,"end":240.945,"sentiment":"neutral","sentiment_score":-0.07852396517992019}],"sentiment":"neutral","sentiment_score":-0.15712243949921875,"num_words":77,"start":199.73,"end":240.945},{"sentences":[{"text":"Alright.","start":264.62,"end":265.065,"sentiment":"neutral","sentiment_score":0.04465965554118157},{"text":"So is there any other cost like that?","start":265.385,"end":268.265,"sentiment":"neutral","sentiment_score":-0.02179829659871757},{"text":"Any transpiration or any activation fee?","start":268.265,"end":271.785,"sentiment":"neutral","sentiment_score":-0.03360682477553686},{"text":"Any further apart from the fee that we are paying monthly?","start":271.785,"end":275.565,"sentiment":"neutral","sentiment_score":-0.04761460829864849},{"text":"Mhmm.","start":284.23,"end":284.73,"sentiment":"neutral","sentiment_score":-0.07960262894630432}],"sentiment":"neutral","sentiment_score":-0.034619666153082145,"num_words":27,"start":264.62,"end":284.73},{"sentences":[{"text":"Mhmm.","start":289.43,"end":289.93,"sentiment":"neutral","sentiment_score":-0.043034009635448456},{"text":"Mhmm.","start":292.23,"end":292.73,"sentiment":"neutral","sentiment_score":-0.07411128282546997},{"text":"Alright.","start":294.95,"end":295.45,"sentiment":"neutral","sentiment_score":0.03841023147106171},{"text":"So if I sign up for the contract for the six months, as I remember, on your website, there is a contract for the six months, and then you will send us the router.","start":295.905,"end":309.185,"sentiment":"neutral","sentiment_score":0.044486534507835615},{"text":"Is that right?","start":309.185,"end":310.08502,"sentiment":"neutral","sentiment_score":0.07140670095880826}],"sentiment":"neutral","sentiment_score":0.041200680378824475,"num_words":40,"start":289.43,"end":310.08502},{"sentences":[{"text":"Uh-huh.","start":323.605,"end":324.105,"sentiment":"neutral","sentiment_score":0.20201073586940765},{"text":"So how much would be extra cost apart from the monthly cost?","start":331.445,"end":335.285,"sentiment":"neutral","sentiment_score":-0.014550243193904558},{"text":"Can you estimate for me?","start":335.285,"end":336.96,"sentiment":"neutral","sentiment_score":-0.00833210051059723},{"text":"Yes.","start":350.4,"end":350.88,"sentiment":"neutral","sentiment_score":0.08800199627876282},{"text":"A good one.","start":350.88,"end":351.645,"sentiment":"neutral","sentiment_score":0.13698899000883102}],"sentiment":"neutral","sentiment_score":0.02203255824067376,"num_words":22,"start":323.605,"end":351.645},{"sentences":[{"text":"Mhmm.","start":359.085,"end":359.585,"sentiment":"neutral","sentiment_score":0.02941934764385223},{"text":"So that means twenty dollars plus 20, that means $40?","start":364.76498,"end":369.53,"sentiment":"neutral","sentiment_score":0.03216190710663795},{"text":"Okay.","start":371.19,"end":371.69,"sentiment":"neutral","sentiment_score":0.11050581932067872},{"text":"I didn't get your points to the last point that you have mentioned.","start":380.80502,"end":384.505,"sentiment":"neutral","sentiment_score":-0.08039784087584569},{"text":"Could you please repeat it again?","start":384.885,"end":386.98502,"sentiment":"neutral","sentiment_score":-0.04384282728036245}],"sentiment":"neutral","sentiment_score":-0.027312408291524457,"num_words":31,"start":359.085,"end":386.98502},{"sentences":[{"text":"Mhmm.","start":394.165,"end":394.665,"sentiment":"neutral","sentiment_score":0.008347809314727783},{"text":"Yeah.","start":399.0,"end":399.24,"sentiment":"neutral","sentiment_score":0.027946067973971367},{"text":"Yeah.","start":399.24,"end":399.47998,"sentiment":"neutral","sentiment_score":0.026601329445838928},{"text":"Yeah.","start":399.47998,"end":399.63998,"sentiment":"neutral","sentiment_score":0.025768518447875977},{"text":"Yeah.","start":399.63998,"end":399.88,"sentiment":"neutral","sentiment_score":0.018003124743700027}],"sentiment":"neutral","sentiment_score":0.021333369985222818,"num_words":5,"start":394.165,"end":399.88},{"sentences":[{"text":"Yeah.","start":399.88,"end":400.12,"sentiment":"neutral","sentiment_score":0.02255300059914589},{"text":"The monthly plan plus the 40 dollars.","start":400.12,"end":402.94,"sentiment":"neutral","sentiment_score":0.021031385154596398},{"text":"Is there one payment?","start":403.16,"end":405.1,"sentiment":"neutral","sentiment_score":0.010964327957481146},{"text":"Isn't it?","start":405.16,"end":405.72,"sentiment":"neutral","sentiment_score":-0.0013576579513028264},{"text":"The $40 is just only one one off payment.","start":405.72,"end":409.66,"sentiment":"neutral","sentiment_score":0.010260231792926788}],"sentiment":"neutral","sentiment_score":0.013185077336738292,"num_words":23,"start":399.88,"end":409.66},{"sentences":[{"text":"Alright.","start":410.295,"end":410.795,"sentiment":"neutral","sentiment_score":0.14394249022006989},{"text":"Plus plus $60 per month.","start":410.935,"end":414.075,"sentiment":"neutral","sentiment_score":0.05517422780394554},{"text":"Yes.","start":419.255,"end":419.755,"sentiment":"neutral","sentiment_score":0.13370990753173828},{"text":"Oh, Okay.","start":421.335,"end":422.81,"sentiment":"neutral","sentiment_score":0.08596233278512955},{"text":"Okay.","start":449.93997,"end":450.43997,"sentiment":"neutral","sentiment_score":-0.07217060774564743}],"sentiment":"neutral","sentiment_score":0.06532775945961475,"num_words":10,"start":410.295,"end":450.43997},{"sentences":[{"text":"So this six months including the first you have mentioned the first month is a free, isn't it?","start":450.74,"end":457.96,"sentiment":"neutral","sentiment_score":0.04261061973455879},{"text":"Okay.","start":458.745,"end":459.225,"sentiment":"neutral","sentiment_score":0.29161536693573},{"text":"So the six months included the free month or exclude of the six month?","start":459.225,"end":465.885,"sentiment":"neutral","sentiment_score":0.05479988136461803},{"text":"Like, the free one month?","start":465.945,"end":467.965,"sentiment":"neutral","sentiment_score":0.016524631157517435},{"text":"I mean, the six months excluded.","start":468.825,"end":471.885,"sentiment":"neutral","sentiment_score":0.0014711772091686726}],"sentiment":"neutral","sentiment_score":0.04357397909784182,"num_words":44,"start":450.74,"end":471.885},{"sentences":[{"text":"So that means it's a seventh month being with you.","start":471.945,"end":479.37003,"sentiment":"neutral","sentiment_score":0.03360624937340617},{"text":"Okay.","start":482.71002,"end":483.21002,"sentiment":"neutral","sentiment_score":0.0729566439986229},{"text":"What did you say?","start":491.335,"end":492.395,"sentiment":"neutral","sentiment_score":-0.03684038948267698},{"text":"Mhmm.","start":501.94,"end":502.44,"sentiment":"neutral","sentiment_score":-0.023326564580202103},{"text":"So when we completed our six months, what will happen?","start":507.54,"end":511.32,"sentiment":"neutral","sentiment_score":-0.05333390422165394}],"sentiment":"neutral","sentiment_score":-0.011346462576721724,"num_words":26,"start":471.945,"end":511.32},{"sentences":[{"text":"Yeah.","start":529.62994,"end":529.87,"sentiment":"neutral","sentiment_score":0.19299393892288208},{"text":"Yeah.","start":529.87,"end":530.11,"sentiment":"neutral","sentiment_score":0.1033240258693695},{"text":"I I guess your the point that you have mentioned for the seven months.","start":530.11,"end":533.97,"sentiment":"neutral","sentiment_score":0.001142427192202636},{"text":"So, I mean, if we completed the seventh month, what will happen next?","start":534.02997,"end":538.68994,"sentiment":"neutral","sentiment_score":-0.012412370110933598},{"text":"Oh, okay.","start":544.02997,"end":544.68994,"sentiment":"neutral","sentiment_score":0.0814773328602314}],"sentiment":"neutral","sentiment_score":0.01012599354069079,"num_words":31,"start":529.62994,"end":544.68994},{"sentences":[{"text":"Okay.","start":549.635,"end":549.875,"sentiment":"neutral","sentiment_score":0.009164770133793354},{"text":"Okay.","start":549.875,"end":550.375,"sentiment":"neutral","sentiment_score":-0.01372948568314314},{"text":"Okay.","start":551.715,"end":552.215,"sentiment":"neutral","sentiment_score":-0.014450106769800186},{"text":"And one more thing, it's first, you have mentioned if we are if we cancel by any chance during this, like, six month contract, how much would should be should we will pay for you?","start":552.355,"end":568.32,"sentiment":"neutral","sentiment_score":-0.06472439648849623},{"text":"The cancellation fee and the router for, like, a the modem price.","start":569.5,"end":575.58,"sentiment":"neutral","sentiment_score":-0.06726440973579884}],"sentiment":"neutral","sentiment_score":-0.061830832324922085,"num_words":50,"start":549.635,"end":575.58},{"sentences":[{"text":"How much would be the cost?","start":575.58,"end":577.845,"sentiment":"neutral","sentiment_score":-0.06663968165715535},{"text":"Because I need to clear everything to not be confused during the time that I'm contract with you.","start":577.845,"end":585.065,"sentiment":"neutral","sentiment_score":-0.13902080721325344},{"text":"Right.","start":623.53,"end":624.03,"sentiment":"neutral","sentiment_score":-0.008147903718054295},{"text":"Yeah.","start":625.93,"end":626.33,"sentiment":"neutral","sentiment_score":-0.0103354062885046},{"text":"The same as the the current one.","start":626.33,"end":628.985,"sentiment":"neutral","sentiment_score":-0.09878952588353838}],"sentiment":"neutral","sentiment_score":-0.10946129124160066,"num_words":33,"start":575.58,"end":628.985},{"sentences":[{"text":"Okay.","start":628.985,"end":629.305,"sentiment":"neutral","sentiment_score":-0.006060980260372162},{"text":"Okay.","start":629.305,"end":629.465,"sentiment":"neutral","sentiment_score":0.006852960214018822},{"text":"I get that.","start":629.465,"end":630.365,"sentiment":"neutral","sentiment_score":0.011200486371914545},{"text":"Alright.","start":636.025,"end":636.525,"sentiment":"neutral","sentiment_score":0.04786211997270584},{"text":"Okay.","start":636.665,"end":637.165,"sentiment":"neutral","sentiment_score":0.029779745265841484}],"sentiment":"neutral","sentiment_score":0.016005043472562517,"num_words":7,"start":628.985,"end":637.165},{"sentences":[{"text":"Okay.","start":637.465,"end":637.865,"sentiment":"neutral","sentiment_score":0.04857795313000679},{"text":"Okay.","start":637.865,"end":638.265,"sentiment":"neutral","sentiment_score":0.06936386227607727},{"text":"I get that.","start":638.265,"end":639.165,"sentiment":"neutral","sentiment_score":0.09059905509154002},{"text":"And then, yes, I think all the questions that comes up in my mind, that's all.","start":639.78503,"end":647.97003,"sentiment":"neutral","sentiment_score":0.08472507353872061},{"text":"Alright.","start":648.11005,"end":648.61005,"sentiment":"neutral","sentiment_score":0.13598136603832245}],"sentiment":"neutral","sentiment_score":0.0855146146972071,"num_words":22,"start":637.465,"end":648.61005},{"sentences":[{"text":"Let me I need to back to home when I'm settled in the right place to have a like, that apply for that.","start":648.99,"end":657.165,"sentiment":"neutral","sentiment_score":0.14691871501829312},{"text":"Thank you for calling me and the confirmation for your like, the the information that you got for me.","start":657.40497,"end":664.14496,"sentiment":"positive","sentiment_score":0.5015511293160287},{"text":"Thank you so much.","start":664.285,"end":665.425,"sentiment":"positive","sentiment_score":0.5630921870470047},{"text":"I will be in contact with you, or I will do it by myself online either.","start":665.64496,"end":672.44,"sentiment":"neutral","sentiment_score":0.2751439558342099},{"text":"Yeah.","start":673.54,"end":674.04,"sentiment":"neutral","sentiment_score":0.19551578164100647}],"sentiment":"neutral","sentiment_score":0.3136315829460583,"num_words":63,"start":648.99,"end":674.04},{"sentences":[{"text":"Okay.","start":679.22,"end":679.72,"sentiment":"neutral","sentiment_score":0.15815690159797668},{"text":"Sure.","start":682.01996,"end":682.5,"sentiment":"neutral","sentiment_score":0.11797767877578735},{"text":"Okay.","start":682.5,"end":682.89996,"sentiment":"positive","sentiment_score":0.3526298701763153},{"text":"Great.","start":682.89996,"end":683.38,"sentiment":"positive","sentiment_score":0.7580116391181946},{"text":"Thank you so much.","start":683.38,"end":684.6389,"sentiment":"positive","sentiment_score":0.776817113161087}],"sentiment":"positive","sentiment_score":0.5617555677890778,"num_words":8,"start":679.22,"end":684.6389},{"sentences":[{"text":"Thank you very much for calling me.","start":684.71893,"end":686.5589,"sentiment":"positive","sentiment_score":0.8690668259348188},{"text":"Thank you.","start":686.5589,"end":687.1989,"sentiment":"positive","sentiment_score":0.8331420719623566},{"text":"Have a nice day.","start":687.1989,"end":688.1789,"sentiment":"positive","sentiment_score":0.7499762773513794},{"text":"Thank you.","start":688.47894,"end":689.1989,"sentiment":"positive","sentiment_score":0.6628425717353821},{"text":"Bye.","start":689.1989,"end":689.6989,"sentiment":"neutral","sentiment_score":0.2676292657852173}],"sentiment":"positive","sentiment_score":0.7714357152581215,"num_words":16,"start":684.71893,"end":689.6989},{"sentences":[{"text":"Bye.","start":689.9989,"end":690.4989,"sentiment":"neutral","sentiment_score":-0.09059470891952516}],"sentiment":"neutral","sentiment_score":-0.09059470891952516,"num_words":1,"start":689.9989,"end":690.4989}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good morning.\n\nChannel 1: Yes.\n\nChannel 0: This is Maureen from Erdo tech support.\n\nChannel 1: Sorry. I couldn't hear your your voice. Could you please repeat again? Hello?\n\nChannel 0: Hang on. Yeah. Hang on. Let me just fix my audio.\n\nChannel 1: Sorry. What did you say? Hello? Hello?\n\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good yeah. Hello. Can you hear me?\n\nChannel 1: Yes. Yes.\n\nChannel 0: This is Maureen from Airtel tech support. We we spoke yesterday regarding the address confirmation.\n\nChannel 1: Yes.\n\nChannel 0: Is\n\nChannel 1: Yes.\n\nChannel 0: this Anna?\n\nChannel 1: Yes. Yes. Yes. Yes.\n\nChannel 0: Yeah. About Unit 31160 Marwan Avenue, Tullahong.\n\nChannel 1: That's correct. Yes. Have\n\nChannel 0: Yeah.\n\nChannel 1: you got our address?\n\nChannel 0: Yeah. So we had a confirmation with Supa Network, and they advised us that this is not the address that is indicated at the portal because you this is a new address. The previous it is previously known as 27 Rebecca Street, Scottsdale.\n\nChannel 1: It comes as a what address? What did you say?\n\nChannel 0: Previous address is Unit 31127 Rebecca Street, Scofield.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. That's why we're not seeing it at the website because this is the this is the edge name under the address. It's\n\nChannel 1: Alright.\n\nChannel 0: not yet Marwan. That's why.\n\nChannel 1: Oh, okay. So\n\nChannel 0: Yeah.\n\nChannel 1: it's still\n\nChannel 0: So\n\nChannel 1: and and then still do you cover this unit or not?\n\nChannel 0: yeah. We are servicing this unit. So if ever you decided to sign up, you can sign up via our website,\n\nChannel 1: Uh-huh.\n\nChannel 0: which is the airtow.net.au. There, you'll see the available plan speed that we have and if you'll be needing a router and the contract term. So just to ask, are you already at the at this address or not yet?\n\nChannel 1: You mean, like, I'm living in this address, or currently, I'm staying in this address? What do you mean? Because I'm outside of the home, so I couldn't access anything right right now. But leaving this address.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: I mean, are you residing at the address right\n\nChannel 1: Yes.\n\nChannel 0: now or\n\nChannel 1: Yes.\n\nChannel 0: you're\n\nChannel 1: Yes.\n\nChannel 0: still\n\nChannel 1: Yes.\n\nChannel 0: relocating?\n\nChannel 1: Yes. No. No. No. No.\n\nWe are residing that this address. And, also, we currently connect to the Stupa Nest Road but with other retailer or other provider, you mean.\n\nChannel 0: Okay. I see. Yes. So if ever you decide to sign up, we can activate the service within within this day or within twenty four hours.\n\nChannel 1: Okay. So because\n\nChannel 0: Yeah.\n\nChannel 1: the current provider, we need to notify they them thirty days before. So I have spoken with them, and then they told me if you are considering to move out of our services\n\nChannel 0: Mhmm.\n\nChannel 1: for so you need to activate your service on August 9. Like, that means\n\nChannel 0: I'm not\n\nChannel 1: sign\n\nChannel 0: okay.\n\nChannel 1: up with the new provider and then activate it on August 9 because they will disconnect on ninth of the August. Is that possible or not?\n\nChannel 0: Yeah. Actually, upon checking the address, we can see here that you're still connected with your current provider. That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP. So, yeah, we can schedule the activation on August 9 instead.\n\nChannel 1: Alright. So is there\n\nChannel 0: Yeah.\n\nChannel 1: any other cost like that? Any transpiration or any activation fee? Any further apart from the fee that we are paying monthly?\n\nChannel 0: No. There's no transfer fee anymore. When you sign up to us, you'll just need\n\nChannel 1: Mhmm.\n\nChannel 0: to settle the payment for the plan\n\nChannel 1: Mhmm.\n\nChannel 0: and the contract term and if\n\nChannel 1: Mhmm.\n\nChannel 0: you'll be needing a new router.\n\nChannel 1: Alright. So if I sign up for the contract\n\nChannel 0: Mhmm.\n\nChannel 1: for the six months, as I remember, on your website, there is a contract for the six months,\n\nChannel 0: Three.\n\nChannel 1: and then you will send\n\nChannel 0: Mhmm.\n\nChannel 1: us the router. Is that right?\n\nChannel 0: Yeah. So if you choose six month contract, it's $20, the connection fee, and it has six months 15% discount, and first month is free,\n\nChannel 1: Uh-huh.\n\nChannel 0: and has a free router already as well. You just need to settle also the delivery fee for the router.\n\nChannel 1: So how much would be extra cost apart from the monthly cost? Can you estimate for me?\n\nChannel 0: So once you sign up, you need to settle that either whether you choose standard postage for the delivery fee\n\nChannel 1: Yes. A\n\nChannel 0: or\n\nChannel 1: good\n\nChannel 0: express\n\nChannel 1: one.\n\nChannel 0: postage. Yeah. Because there has a different prices. If standard, it's $20\n\nChannel 1: Mhmm.\n\nChannel 0: plus the connection fee for six month contract, $20 as well,\n\nChannel 1: So\n\nChannel 0: which\n\nChannel 1: that\n\nChannel 0: is\n\nChannel 1: means\n\nChannel 0: $40\n\nChannel 1: twenty dollars\n\nChannel 0: plus\n\nChannel 1: plus 20, that means $40?\n\nChannel 0: yeah. Plus your\n\nChannel 1: Okay.\n\nChannel 0: of your plan speed, whether you'll be choosing basic, standard, or super fast one.\n\nChannel 1: I didn't get your points to the last point that you have mentioned. Could you please repeat it again?\n\nChannel 0: Because it depends on what plan speed you'll be choosing. Because\n\nChannel 1: Mhmm.\n\nChannel 0: $40 plus the plan speed. Because we\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: a\n\nChannel 1: Yeah.\n\nChannel 0: basic\n\nChannel 1: Yeah. The monthly\n\nChannel 0: yeah.\n\nChannel 1: plan plus the 40\n\nChannel 0: Yeah.\n\nChannel 1: dollars. Is there\n\nChannel 0: Yeah.\n\nChannel 1: one payment? Isn't it? The $40 is just only one one off\n\nChannel 0: Yeah.\n\nChannel 1: payment.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: That's correct.\n\nChannel 1: Plus\n\nChannel 0: Because that's\n\nChannel 1: plus $60 per month.\n\nChannel 0: uh-huh. $60, that's the basic one.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Oh,\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: $59.45 per month since there's less 15%. But plea yeah. Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if\n\nChannel 1: Okay.\n\nChannel 0: ever.\n\nChannel 1: So this six months including the first you have mentioned the first month is a free, isn't it?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's good.\n\nChannel 1: So the six months included the free month or exclude of the six month? Like, the free one month? I mean,\n\nChannel 0: It excluded.\n\nChannel 1: the six months excluded. So that means it's a seventh\n\nChannel 0: Mhmm.\n\nChannel 1: month being with\n\nChannel 0: Yeah. That's correct. One month\n\nChannel 1: you.\n\nChannel 0: free plus six months 15% discount.\n\nChannel 1: Okay.\n\nChannel 0: So if, yeah, if ever you'll be exceeding the six months, your seven month will be discounted\n\nChannel 1: What did you say?\n\nChannel 0: still. If so if if you'll compute it, it's more than six months\n\nChannel 1: Mhmm.\n\nChannel 0: for the 15% discount since your first month is free.\n\nChannel 1: So when we completed our six months, what will happen?\n\nChannel 0: Once you completed the six months, since first month is free, so you have still remaining one month for 15% discount for a total of seven plus first month\n\nChannel 1: Yeah.\n\nChannel 0: free.\n\nChannel 1: Yeah. I I guess your the\n\nChannel 0: Mhmm.\n\nChannel 1: point that you have mentioned for the seven months. So, I mean, if we completed the seventh month, what will happen next?\n\nChannel 0: Right. It will bring back to its original price, which is\n\nChannel 1: Oh, okay.\n\nChannel 0: $69.95 if ever you still want to continue\n\nChannel 1: Okay.\n\nChannel 0: after\n\nChannel 1: Okay.\n\nChannel 0: seven months. Yeah.\n\nChannel 1: Okay. And one more thing, it's first, you have mentioned if we are if we cancel by any chance during this, like, six month contract, how much would should be should we will pay for you? The cancellation fee and the router for, like, a the modem price. How much would be the cost? Because I need to clear everything to not be confused during the time that I'm contract with you.\n\nChannel 0: Yeah. That's correct. So if ever you'll be canceling, we have a cancellation fee of $132 plus the amount of the free router, which is $139.95. And we also do have a thirty day notice, which means this you you will still need to settle the last month of your service. Like, for example, we activated the service this July, and you're canceling August.\n\nSo you still need to settle the monthly bill for September if\n\nChannel 1: Right.\n\nChannel 0: ever thirty day notice. Yeah. And\n\nChannel 1: Yeah.\n\nChannel 0: any\n\nChannel 1: The same\n\nChannel 0: outstanding\n\nChannel 1: as the\n\nChannel 0: balance\n\nChannel 1: the current one. Okay. Okay. I get that.\n\nChannel 0: And any outstanding balance at that time if ever you have.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Okay. I get that.\n\nChannel 0: Yeah.\n\nChannel 1: And then, yes, I think all the questions that comes up in my mind, that's all. Alright. Let me I need to back to home when I'm settled in the right place to\n\nChannel 0: Okay.\n\nChannel 1: have a like, that apply for that. Thank you for calling me and the confirmation for your like, the the information that you got for me. Thank you so much. I will be in contact with you, or I will do it by myself online either.\n\nChannel 0: Yeah. You\n\nChannel 1: Yeah.\n\nChannel 0: can we can also walk you through if ever you'll be doing it via online.\n\nChannel 1: Okay.\n\nChannel 0: If ever you need assistance, yeah,\n\nChannel 1: Sure. Okay. Great.\n\nChannel 0: completing\n\nChannel 1: Thank\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: order.\n\nChannel 1: so much. Thank you very much for calling me. Thank you. Have a nice day.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: You\n\nChannel 1: you.\n\nChannel 0: too.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.023439444601535797}],"sentiment":"neutral","sentiment_score":0.023439444601535797,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.12288086116313934},{"text":"Good morning.","start":3.6,"end":4.42,"sentiment":"positive","sentiment_score":0.3657238781452179}],"sentiment":"neutral","sentiment_score":0.2847762058178584,"channel":0,"num_words":3,"start":2.8799999,"end":4.42},{"sentences":[{"text":"Yes.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.23712880909442904}],"sentiment":"neutral","sentiment_score":0.23712880909442904,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"This is Maureen from Erdo tech support.","start":5.04,"end":7.7,"sentiment":"neutral","sentiment_score":0.19460439256259374}],"sentiment":"neutral","sentiment_score":0.19460439256259374,"channel":0,"num_words":7,"start":5.04,"end":7.7},{"sentences":[{"text":"Sorry.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.26444268226623535},{"text":"I couldn't hear your your voice.","start":10.0,"end":12.099999,"sentiment":"negative","sentiment_score":-0.44413041571776074},{"text":"Could you please repeat again?","start":12.24,"end":13.86,"sentiment":"neutral","sentiment_score":-0.24768816828727722},{"text":"Hello?","start":15.645,"end":16.145,"sentiment":"neutral","sentiment_score":-0.09015057981014252}],"sentiment":"neutral","sentiment_score":-0.3275243536784099,"channel":1,"num_words":13,"start":9.679999,"end":16.145},{"sentences":[{"text":"Hang on.","start":16.235,"end":16.635,"sentiment":"neutral","sentiment_score":-0.15990109741687775},{"text":"Yeah.","start":16.635,"end":16.955,"sentiment":"neutral","sentiment_score":-0.07496770471334457},{"text":"Hang on.","start":16.955,"end":17.275,"sentiment":"neutral","sentiment_score":-0.10201064124703407},{"text":"Let me just fix my 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yeah.","start":34.93,"end":35.41,"sentiment":"neutral","sentiment_score":0.14956539124250412},{"text":"Hello.","start":35.41,"end":35.89,"sentiment":"neutral","sentiment_score":0.03495406359434128},{"text":"Can you hear me?","start":35.89,"end":36.95,"sentiment":"neutral","sentiment_score":0.004491617903113365}],"sentiment":"neutral","sentiment_score":0.05029304538454328,"channel":0,"num_words":7,"start":34.93,"end":36.95},{"sentences":[{"text":"Yes.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":0.041907958686351776},{"text":"Yes.","start":37.449997,"end":37.949997,"sentiment":"neutral","sentiment_score":0.05520110949873924}],"sentiment":"neutral","sentiment_score":0.04855453409254551,"channel":1,"num_words":2,"start":36.89,"end":37.949997},{"sentences":[{"text":"This is Maureen from Airtel tech support.","start":39.809998,"end":42.71,"sentiment":"neutral","sentiment_score":0.09659778326749802},{"text":"We we spoke yesterday regarding the address 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Anna?","start":49.275,"end":50.015,"sentiment":"neutral","sentiment_score":0.030807027593255043}],"sentiment":"neutral","sentiment_score":0.030807027593255043,"channel":0,"num_words":2,"start":49.275,"end":50.015},{"sentences":[{"text":"Yes.","start":50.065002,"end":50.565002,"sentiment":"neutral","sentiment_score":0.030177639797329903},{"text":"Yes.","start":50.865,"end":50.945,"sentiment":"neutral","sentiment_score":0.03564969450235367},{"text":"Yes.","start":50.945,"end":51.195,"sentiment":"neutral","sentiment_score":0.04502469301223755},{"text":"Yes.","start":51.195,"end":51.695,"sentiment":"neutral","sentiment_score":0.04898975417017937}],"sentiment":"neutral","sentiment_score":0.03996044537052512,"channel":1,"num_words":4,"start":50.065002,"end":51.695},{"sentences":[{"text":"Yeah.","start":52.155,"end":52.475,"sentiment":"neutral","sentiment_score":0.04347210377454758},{"text":"About Unit 31160 Marwan Avenue, Tullahong.","start":52.475,"end":57.215,"sentiment":"neutral","sentiment_score":0.04234780433277289}],"sentiment":"neutral","sentiment_score":0.042508418538740704,"channel":0,"num_words":7,"start":52.155,"end":57.215},{"sentences":[{"text":"That's correct.","start":57.75,"end":58.469997,"sentiment":"neutral","sentiment_score":0.11731495708227158},{"text":"Yes.","start":58.469997,"end":58.969997,"sentiment":"neutral","sentiment_score":0.04238933324813843},{"text":"Have","start":59.109997,"end":59.35,"sentiment":"neutral","sentiment_score":0.02475772425532341}],"sentiment":"neutral","sentiment_score":0.07544424291700125,"channel":1,"num_words":4,"start":57.75,"end":59.35},{"sentences":[{"text":"Yeah.","start":59.275,"end":59.7,"sentiment":"neutral","sentiment_score":0.028777513653039932}],"sentiment":"neutral","sentiment_score":0.028777513653039932,"channel":0,"num_words":1,"start":59.275,"end":59.7},{"sentences":[{"text":"you got our address?","start":59.35,"end":60.489998,"sentiment":"neutral","sentiment_score":0.010301639325916767}],"sentiment":"neutral","sentiment_score":0.010301639325916767,"channel":1,"num_words":4,"start":59.35,"end":60.489998},{"sentences":[{"text":"Yeah.","start":61.46,"end":61.86,"sentiment":"neutral","sentiment_score":-0.014942506328225136},{"text":"So we had a confirmation with Supa Network, and they advised us that this is not the address that is indicated at the portal because you this is a new address.","start":61.86,"end":76.195,"sentiment":"neutral","sentiment_score":-0.08234635298891414},{"text":"The previous it is previously known as 27 Rebecca Street, Scottsdale.","start":76.415,"end":83.875,"sentiment":"neutral","sentiment_score":-0.04061311940577897}],"sentiment":"neutral","sentiment_score":-0.07010287819646818,"channel":0,"num_words":43,"start":61.46,"end":83.875},{"sentences":[{"text":"It comes as a what 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Scofield.","start":90.72,"end":96.340004,"sentiment":"neutral","sentiment_score":-0.03474800358526409}],"sentiment":"neutral","sentiment_score":-0.03474800358526409,"channel":0,"num_words":8,"start":90.72,"end":96.340004},{"sentences":[{"text":"Alright.","start":97.93,"end":98.43,"sentiment":"neutral","sentiment_score":-0.017775721848011017}],"sentiment":"neutral","sentiment_score":-0.017775721848011017,"channel":1,"num_words":1,"start":97.93,"end":98.43},{"sentences":[{"text":"Yeah.","start":99.200005,"end":99.700005,"sentiment":"neutral","sentiment_score":-0.0581912137567997},{"text":"That's why we're not seeing it at the website because this is the this is the edge name under the 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okay.","start":114.149994,"end":114.89,"sentiment":"neutral","sentiment_score":-0.02738962695002556},{"text":"So","start":115.35,"end":115.67,"sentiment":"neutral","sentiment_score":-0.024969233199954033}],"sentiment":"neutral","sentiment_score":-0.02658282903333505,"channel":1,"num_words":3,"start":114.149994,"end":115.67},{"sentences":[{"text":"Yeah.","start":115.495,"end":115.995,"sentiment":"neutral","sentiment_score":-0.02385149523615837}],"sentiment":"neutral","sentiment_score":-0.02385149523615837,"channel":0,"num_words":1,"start":115.495,"end":115.995},{"sentences":[{"text":"it's 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just to ask, are you already at the at this address or not yet?","start":145.04001,"end":149.78,"sentiment":"neutral","sentiment_score":-0.03071483572324117}],"sentiment":"neutral","sentiment_score":0.033878118451684716,"channel":0,"num_words":40,"start":135.025,"end":149.78},{"sentences":[{"text":"You mean, like, I'm living in this address, or currently, I'm staying in this address?","start":152.34999,"end":158.44499,"sentiment":"neutral","sentiment_score":-0.0748007262746493},{"text":"What do you mean?","start":158.44499,"end":159.165,"sentiment":"neutral","sentiment_score":-0.12300028651952744},{"text":"Because I'm outside of the home, so I couldn't access anything right right now.","start":159.165,"end":165.185,"sentiment":"neutral","sentiment_score":-0.2120950637119157},{"text":"But leaving this 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tech support representative explains to customers that they need to activate their service within 30 days to avoid being disconnected and avoid being charged for a six month contract. The customer will still receive a discount if they complete the six month contract and settling their remaining service. The monthly payment will be $40 and the plan speed will be $40 per month. There is a cancellation fee if the customer cancels within the first month of their contract, and the agent provides information on router prices and offers assistance online or by speaking to them directly."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. We we spoke yesterday regarding the address confirmation. Yes. Is Yes.","start_word":54,"end_word":71,"intents":[{"intent":"Confirm address","confidence_score":0.5682672}]},{"text":"it's still So and and then still do you cover this unit or not? yeah.","start_word":189,"end_word":203,"intents":[{"intent":"Inquire about coverage","confidence_score":0.0033143028}]},{"text":"So if ever you decide to sign up, we can activate the service within within this day or within twenty four hours. Okay.","start_word":356,"end_word":378,"intents":[{"intent":"Schedule service activation","confidence_score":0.30305362},{"intent":"Activate router","confidence_score":0.16309154}]},{"text":"Actually, upon checking the address, we can see here that you're still connected with your current provider. That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP. So, yeah, we can schedule the activation on August 9 instead. Alright.","start_word":461,"end_word":504,"intents":[{"intent":"Check address","confidence_score":0.08455181}]},{"text":"So is there Yeah. any other cost like that? Any transpiration or any activation fee?","start_word":505,"end_word":519,"intents":[{"intent":"Obtain information","confidence_score":0.00009166714}]},{"text":"No.","start_word":531,"end_word":531,"intents":[{"intent":"Pay monthly","confidence_score":0.10592418}]},{"text":"If standard, it's $20 Mhmm. plus the connection fee for six month contract, $20 as well, So which that is means $40 twenty dollars plus plus 20, that means $40? yeah.","start_word":707,"end_word":737,"intents":[{"intent":"Provide information","confidence_score":0.0004874868}]},{"text":"one payment? Isn't it?","start_word":812,"end_word":815,"intents":[{"intent":"Confirm payment plan","confidence_score":0.0013254235},{"intent":"Confirm payment plan","confidence_score":0.036581393},{"intent":"Clarify payment plan","confidence_score":0.06723537},{"intent":"Confirm payment plan","confidence_score":0.05516225},{"intent":"Clarify payment method","confidence_score":0.0579369}]},{"text":"one payment? Isn't it? The $40 is just only one one off Yeah. payment. Yeah.","start_word":812,"end_word":826,"intents":[{"intent":"Confirm payment method","confidence_score":0.03648687}]},{"text":"Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if Okay. ever.","start_word":860,"end_word":908,"intents":[{"intent":"Clarify pricing of router","confidence_score":0.002140746}]},{"text":"So if, yeah, if ever you'll be exceeding the six months, your seven month will be discounted What did you say?","start_word":981,"end_word":1001,"intents":[{"intent":"Clarify discount rate","confidence_score":0.004684549}]},{"text":"Because I need to clear everything to not be confused during the time that I'm contract with you. Yeah.","start_word":1177,"end_word":1195,"intents":[{"intent":"Clarify customer agreement","confidence_score":0.00003349441}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07316015660762787},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.35171136260032654},{"text":"Yes. This is Maureen from Erdo tech support. Sorry.","start_word":4,"end_word":12,"sentiment":"neutral","sentiment_score":0.13766777515411377},{"text":"I couldn't hear your your voice.","start_word":13,"end_word":18,"sentiment":"negative","sentiment_score":-0.4358021020889282},{"text":"Could you please repeat again? Hello? Hang on. Yeah. Hang on. Let me just fix my audio. Sorry. What did you say? Hello? Hello? Hello. Hello? Good yeah. Hello. Can you hear me? Yes. Yes. This is Maureen from Airtel tech support. We we spoke yesterday regarding the address confirmation. Yes. Is Yes. this Anna? Yes. Yes. Yes. Yes. Yeah. About Unit 31160 Marwan Avenue, Tullahong. That's correct. Yes. Have Yeah. you got our address? Yeah. So we had a confirmation with Supa Network, and they advised us that this is not the address that is indicated at the portal because you this is a new address. The previous it is previously known as 27 Rebecca Street, Scottsdale. It comes as a what address? What did you say? Previous address is Unit 31127 Rebecca Street, Scofield. Alright. Yeah. That's why we're not seeing it at the website because this is the this is the edge name under the address. It's Alright. not yet Marwan. That's why. Oh, okay. So Yeah. it's still So and and then still do you cover this unit or not? yeah. We are servicing this unit. So if ever you decided to sign up, you can sign up via our website, Uh-huh. which is the airtow.net.au. There, you'll see the available plan speed that we have and if you'll be needing a router and the contract term. So just to ask, are you already at the at this address or not yet? You mean, like, I'm living in this address, or currently, I'm staying in this address? What do you mean? Because I'm outside of the home, so I couldn't access anything right right now. But leaving this address. Okay. Yes. I mean, are you residing at the address right Yes. now or Yes. you're Yes. still Yes. relocating? Yes. No. No. No. No. We are residing that this address. And, also, we currently connect to the Stupa Nest Road but with other retailer or other provider, you mean. Okay. I see. Yes. So if ever you decide to sign up, we can activate the service within within this day or within twenty four hours. Okay. So because Yeah. the current provider, we need to notify they them thirty days before. So I have spoken with them, and then they told me if you are considering to move out of our services Mhmm. for so you need to activate your service on August 9. Like, that means I'm not sign okay. up with the new provider and then activate it on August 9 because they will disconnect on ninth of the August. Is that possible or not? Yeah. Actually, upon checking the address, we can see here that you're still connected with your current provider. That's why if ever we'll be activating this this under Airtel, You'll be disconnected ASAP. So, yeah, we can schedule the activation on August 9 instead. Alright. So is there Yeah. any other cost like that? Any transpiration or any activation fee? Any further apart from the fee that we are paying monthly? No. There's no transfer fee anymore. When you sign up to us, you'll just need Mhmm. to settle the payment for the plan Mhmm. and the contract term and if Mhmm. you'll be needing a new router. Alright. So if I sign up for the contract Mhmm. for the six months, as I remember, on your website, there is a contract for the six months, Three. and then you will send Mhmm. us the router. Is that right? Yeah. So if you choose six month contract, it's $20, the connection fee, and it has six months 15% discount, and first month is free, Uh-huh. and has a free router already as well. You just need to settle also the delivery fee for the router. So how much would be extra cost apart from the monthly cost? Can you estimate for me? So once you sign up, you need to settle that either whether you choose standard postage for the delivery fee Yes. A or good express one. postage. Yeah. Because there has a different prices. If standard, it's $20 Mhmm. plus the connection fee for six month contract, $20 as well, So which that is means $40 twenty dollars plus plus 20, that means $40? yeah. Plus your Okay. of your plan speed, whether you'll be choosing basic, standard, or super fast one. I didn't get your points to the last point that you have mentioned. Could you please repeat it again? Because it depends on what plan speed you'll be choosing. Because Mhmm. $40 plus the plan speed. Because we Yeah. have Yeah. Yeah. a Yeah. basic Yeah. The monthly yeah. plan plus the 40 Yeah. dollars. Is there Yeah. one payment? Isn't it? The $40 is just only one one off Yeah. payment. Yeah. Alright. That's correct. Plus Because that's plus $60 per month. uh-huh. $60, that's the basic one. Yes. Yeah. That's correct. Oh, That's Okay. $59.45 per month since there's less 15%. But plea yeah. Please do note that if ever you'll be proceeding with the six month contract and if ever you'll be cancelling within the contract term, there's a cancellation fees, and you also need to settle the price of the router because we're not refunding used equipment anymore, if Okay. ever. So this six months including the first you have mentioned the first month is a free, isn't it? Yeah. Okay.","start_word":19,"end_word":928,"sentiment":"neutral","sentiment_score":-0.01833556740401456},{"text":"That's good.","start_word":929,"end_word":930,"sentiment":"positive","sentiment_score":0.49755412340164185},{"text":"So the six months included the free month or exclude of the six month? Like, the free one month? I mean, It excluded. the six months excluded. So that means it's a seventh Mhmm. month being with Yeah. That's correct. One month you. free plus six months 15% discount. Okay. So if, yeah, if ever you'll be exceeding the six months, your seven month will be discounted What did you say? still. If so if if you'll compute it, it's more than six months Mhmm. for the 15% discount since your first month is free. So when we completed our six months, what will happen? Once you completed the six months, since first month is free, so you have still remaining one month for 15% discount for a total of seven plus first month Yeah. free. Yeah. I I guess your the Mhmm. point that you have mentioned for the seven months. So, I mean, if we completed the seventh month, what will happen next? Right. It will bring back to its original price, which is Oh, okay. $69.95 if ever you still want to continue Okay. after Okay. seven months. Yeah. Okay. And one more thing, it's first, you have mentioned if we are if we cancel by any chance during this, like, six month contract, how much would should be should we will pay for you? The cancellation fee and the router for, like, a the modem price. How much would be the cost? Because I need to clear everything to not be confused during the time that I'm contract with you. Yeah. That's correct. So if ever you'll be canceling, we have a cancellation fee of $132 plus the amount of the free router, which is $139.95. And we also do have a thirty day notice, which means this you you will still need to settle the last month of your service. Like, for example, we activated the service this July, and you're canceling August. So you still need to settle the monthly bill for September if Right. ever thirty day notice. Yeah. And Yeah. any The same outstanding as the balance the current one. Okay. Okay. I get that. And any outstanding balance at that time if ever you have. Alright. Okay. Mhmm. Okay. Okay. I get that. Yeah. And then, yes, I think all the questions that comes up in my mind, that's all. Alright. Let me I need to back to home when I'm settled in the right place to Okay. have a like, that apply for that.","start_word":931,"end_word":1354,"sentiment":"neutral","sentiment_score":0.015807329343174987},{"text":"Thank you for calling me and the confirmation for your like, the the information that you got for me. Thank you so much.","start_word":1355,"end_word":1377,"sentiment":"positive","sentiment_score":0.507591187953949},{"text":"I will be in contact with you, or I will do it by myself online either. Yeah. You Yeah. can we can also walk you through if ever you'll be doing it via online. Okay. If ever you need assistance, yeah, Sure.","start_word":1378,"end_word":1419,"sentiment":"neutral","sentiment_score":0.21733884513378143},{"text":"Okay. Great. completing Thank the you order. so much. Thank you very much for calling me. Thank you. Have a nice day. Yeah. Thank You you. too.","start_word":1420,"end_word":1446,"sentiment":"positive","sentiment_score":0.7141642570495605},{"text":"Bye. Bye. Bye.","start_word":1447,"end_word":1449,"sentiment":"neutral","sentiment_score":0.190677747130394}],"average":{"sentiment":"neutral","sentiment_score":0.020014303213984255}}}}