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Scott, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, management by Power BI and okay. I have the Regarding I I I think that would be in Rapid, sir, if I'm not mistaken. Mhmm. Alright. So the mhmm. Alright. So, sir, the job role that you're working right now, would it be something to do with IT or or in a different different role? Mhmm. Mhmm. Alright. Okay. That that that would be okay. No. No worries. Yep. Okay. No no worries. Thank you so much. Have a good day. Thank you. Thank you. 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Good afternoon. Scott, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Scott, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, management by Power BI and okay. I have the Regarding I I I think that would be in Rapid, sir, if I'm not mistaken. Mhmm. Alright. So the mhmm.\n\nAlright. So, sir, the job role that you're working right now, would it be something to do with IT or or in a different different role? Mhmm. Mhmm. Alright.\n\nOkay. That that that would be okay. No. No worries. Yep.\n\nOkay. No no worries. Thank you so much. Have a good day. Thank you.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.1294461190700531},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"positive","sentiment_score":0.35436566174030304},{"text":"Scott, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.26622074842453003},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.26753928065299987},{"text":"I'm doing wonderful.","start":12.825,"end":14.125,"sentiment":"positive","sentiment_score":0.7281835079193115}],"sentiment":"positive","sentiment_score":0.34577608936362797,"num_words":18,"start":2.6399999,"end":14.125},{"sentences":[{"text":"Thank you for asking.","start":14.184999,"end":15.164999,"sentiment":"positive","sentiment_score":0.6424572169780731},{"text":"Scott, I I am not so sure if you can still remember the company because the last time that we touch 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How are you? Mhmm. Yep. What can I just pause you for a second? Which because I don't I didn't work for the company I work for now back in September last year. So what did you call me in regards to? Like, which company? Yeah. So Rapid Response Revival has went out of business. So and I'm in a new company, but we already have an MSP. So there's no there's no need to have a discussion on that. So I do appreciate your time, but I I get there's no business for us to do. Well, I'm CTO of a new company, but that company has a established m s MSP. And, yeah, we do software. We we have IT, OT security concerns. But as I said, it's all controlled and managed. So there's no I we've we've got an established contract that there's no there's no plans to change vendors. So, yeah, there's nothing really there's nothing I can do with your company. Awesome. I do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you all the best. Thank you, mate. You too. 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you, mate. How are you? Mhmm. Yep. What can I just pause you for a second?\n\nWhich because I don't I didn't work for the company I work for now back in September last year. So what did you call me in regards to? Like, which company? Yeah. So Rapid Response Revival has went out of business.\n\nSo and I'm in a new company, but we already have an MSP. So there's no there's no need to have a discussion on that. So I do appreciate your time, but I I get there's no business for us to do. Well, I'm CTO of a new company, but that company has a established m s MSP. And, yeah, we do software.\n\nWe we have IT, OT security concerns. But as I said, it's all controlled and managed. So there's no I we've we've got an established contract that there's no there's no plans to change vendors. So, yeah, there's nothing really there's nothing I can do with your company. Awesome.\n\nI do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you all the best. Thank you, mate. You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you, mate.","start":11.04,"end":11.679999,"sentiment":"positive","sentiment_score":0.5053874651590983},{"text":"How are you?","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":0.30880460143089294},{"text":"Mhmm.","start":53.864998,"end":53.945,"sentiment":"neutral","sentiment_score":-0.007164879702031612},{"text":"Yep.","start":53.945,"end":54.445,"sentiment":"neutral","sentiment_score":0.007437317632138729},{"text":"What can I just pause you for a second?","start":55.47,"end":57.79,"sentiment":"neutral","sentiment_score":-0.04092037739853064}],"sentiment":"neutral","sentiment_score":0.12203324947725325,"num_words":17,"start":11.04,"end":57.79},{"sentences":[{"text":"Which because I don't I didn't work for the company I work for now back in September last year.","start":57.79,"end":62.27,"sentiment":"neutral","sentiment_score":-0.14915516266697332},{"text":"So what did you call me in regards to?","start":62.27,"end":64.53,"sentiment":"neutral","sentiment_score":-0.06844043773081568},{"text":"Like, which company?","start":65.31,"end":66.29,"sentiment":"neutral","sentiment_score":-0.028320644050836563},{"text":"Yeah.","start":72.615,"end":72.935,"sentiment":"neutral","sentiment_score":-0.1926227509975433},{"text":"So Rapid Response Revival has went out of business.","start":72.935,"end":76.395,"sentiment":"negative","sentiment_score":-0.4349684351020389}],"sentiment":"neutral","sentiment_score":-0.18639542998337164,"num_words":41,"start":57.79,"end":76.395},{"sentences":[{"text":"So and I'm in a new company, but we already have an MSP.","start":79.015,"end":82.77,"sentiment":"neutral","sentiment_score":-0.15424397530464026},{"text":"So there's no there's no need to have a discussion on that.","start":82.909996,"end":87.149994,"sentiment":"neutral","sentiment_score":-0.1699059388289849},{"text":"So I do appreciate your time, but I I get there's no business for us to do.","start":87.149994,"end":90.61,"sentiment":"neutral","sentiment_score":-0.2366372818017707},{"text":"Well, I'm CTO of a new company, but that company has a established m s MSP.","start":102.84499,"end":109.6,"sentiment":"neutral","sentiment_score":-0.00888691286672838},{"text":"And, yeah, we do software.","start":111.26,"end":113.98,"sentiment":"neutral","sentiment_score":-0.005305297672748566}],"sentiment":"neutral","sentiment_score":-0.1307237115836451,"num_words":63,"start":79.015,"end":113.98},{"sentences":[{"text":"We we have IT, OT security concerns.","start":113.98,"end":116.22,"sentiment":"neutral","sentiment_score":-0.009973690179841859},{"text":"But as I said, it's all controlled and managed.","start":116.22,"end":118.38,"sentiment":"neutral","sentiment_score":-0.015395840629935265},{"text":"So there's no I we've we've got an established contract that there's no there's no plans to change vendors.","start":118.38,"end":125.535,"sentiment":"neutral","sentiment_score":-0.08393896939723115},{"text":"So, yeah, there's nothing really there's nothing I can do with your company.","start":125.535,"end":129.55501,"sentiment":"neutral","sentiment_score":-0.15686294436454773},{"text":"Awesome.","start":133.39,"end":133.79001,"sentiment":"neutral","sentiment_score":-0.08661099523305893}],"sentiment":"neutral","sentiment_score":-0.08018465484587514,"num_words":49,"start":113.98,"end":133.79001},{"sentences":[{"text":"I do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you all the best.","start":133.79001,"end":143.03088,"sentiment":"neutral","sentiment_score":-0.1053590283729136},{"text":"Thank you, mate.","start":146.21088,"end":146.85088,"sentiment":"positive","sentiment_score":0.4809679289658864},{"text":"You too.","start":146.85088,"end":147.25089,"sentiment":"neutral","sentiment_score":0.2538576275110245},{"text":"Bye.","start":147.25089,"end":147.75089,"sentiment":"neutral","sentiment_score":0.1009565442800522}],"sentiment":"neutral","sentiment_score":-0.047017077146017036,"num_words":46,"start":133.79001,"end":147.75089}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good afternoon. Scott, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Thank you, mate. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Scott, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: management by\n\nChannel 1: What\n\nChannel 0: Power\n\nChannel 1: can\n\nChannel 0: BI\n\nChannel 1: I just\n\nChannel 0: and\n\nChannel 1: pause you for a\n\nChannel 0: okay.\n\nChannel 1: second?\n\nChannel 0: I\n\nChannel 1: Which\n\nChannel 0: have the\n\nChannel 1: because I don't I didn't work for the company I work for now back in September last year. So what did you call me in regards to? Like, which\n\nChannel 0: Regarding\n\nChannel 1: company?\n\nChannel 0: I I I think that would be in Rapid, sir, if I'm not mistaken.\n\nChannel 1: Yeah. So Rapid Response Revival has went out of business.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Alright. So the\n\nChannel 1: and I'm in a new company, but we already have an MSP. So there's no there's\n\nChannel 0: mhmm.\n\nChannel 1: no need to have a discussion on that. So I do appreciate your time, but I I get there's no business for us to do.\n\nChannel 0: Alright. So, sir, the job role that you're working right now, would it be something to do with IT or or in a different different role?\n\nChannel 1: Well, I'm CTO of a new company,\n\nChannel 0: Mhmm.\n\nChannel 1: but that company has a established m s MSP.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, we do software. We we have IT, OT security concerns. But as I said, it's all controlled and managed. So there's no I we've we've got an established contract that there's no there's no plans to change vendors. So, yeah, there's nothing really there's nothing I can do with your company.\n\nChannel 0: Alright. Okay. That that that would be okay. No. No\n\nChannel 1: Awesome.\n\nChannel 0: worries.\n\nChannel 1: I do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you\n\nChannel 0: Yep.\n\nChannel 1: all the best.\n\nChannel 0: Okay. No no worries. Thank you so much. Have a good day.\n\nChannel 1: Thank you, mate. You too. Bye.\n\nChannel 0: Thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.1294461190700531},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"positive","sentiment_score":0.35436566174030304},{"text":"Scott, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.82,"sentiment":"neutral","sentiment_score":0.26622074842453003},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.26753928065299987}],"sentiment":"neutral","sentiment_score":0.26929460565249125,"channel":0,"num_words":15,"start":2.6399999,"end":10.58},{"sentences":[{"text":"Thank you, mate.","start":11.04,"end":11.679999,"sentiment":"positive","sentiment_score":0.5053874651590983},{"text":"How are 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worries.","start":144.09088,"end":144.73088,"sentiment":"neutral","sentiment_score":0.15636137127876282},{"text":"Thank you so much.","start":144.73088,"end":145.45088,"sentiment":"positive","sentiment_score":0.499503493309021},{"text":"Have a good day.","start":145.45088,"end":146.27087,"sentiment":"positive","sentiment_score":0.5088757276535034}],"sentiment":"positive","sentiment_score":0.38251286062101525,"channel":0,"num_words":12,"start":143.45088,"end":146.27087},{"sentences":[{"text":"Thank you, mate.","start":146.21088,"end":146.85088,"sentiment":"positive","sentiment_score":0.4809679289658864},{"text":"You too.","start":146.85088,"end":147.25089,"sentiment":"neutral","sentiment_score":0.2538576275110245},{"text":"Bye.","start":147.25089,"end":147.75089,"sentiment":"neutral","sentiment_score":0.1009565442800522}],"sentiment":"positive","sentiment_score":0.34192926436662674,"channel":1,"num_words":6,"start":146.21088,"end":147.75089},{"sentences":[{"text":"Thank you.","start":147.53088,"end":148.01088,"sentiment":"positive","sentiment_score":0.8089743852615356},{"text":"Thank you.","start":148.01088,"end":148.49088,"sentiment":"positive","sentiment_score":0.7625669240951538},{"text":"Bye bye.","start":148.49088,"end":148.89594,"sentiment":"neutral","sentiment_score":0.14122583344578743}],"sentiment":"positive","sentiment_score":0.5709223809341589,"channel":0,"num_words":6,"start":147.53088,"end":148.89594}]},"summary":{"result":"success","short":"The caller, Ronald, from Cloud Solutions IT is trying to arrange a meeting with the customer's CTO to introduce their company and services. The customer's CTO, Mr. Bajit Singh, is not present and the company is no longer in business. Ronald apologizes for the situation and wishes the customer all the best."},"intents":{"segments":[{"text":"So, sir, the job role that you're working right now, would it be something to do with IT or or in a different different role?","start_word":241,"end_word":265,"intents":[{"intent":"Discuss job role","confidence_score":0.37707236},{"intent":"Educate about task role","confidence_score":5.7649148e-9}]},{"text":"I do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you Yep. all the best. Okay.","start_word":349,"end_word":390,"intents":[{"intent":"Acknowledge company exit","confidence_score":0.00045520125},{"intent":"Apologize for misunderstanding","confidence_score":0.0014139717}]},{"text":"Thank you so much. Have a good day.","start_word":394,"end_word":401,"intents":[{"intent":"Wish good day","confidence_score":0.55220765}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1294461190700531},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34111887216567993},{"text":"Scott, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":3,"end_word":14,"sentiment":"neutral","sentiment_score":0.2713533341884613},{"text":"Thank you, mate.","start_word":15,"end_word":17,"sentiment":"positive","sentiment_score":0.4844708442687988},{"text":"How are you?","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.3137630522251129},{"text":"I'm doing wonderful. Thank you for asking.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.6887173652648926},{"text":"Scott, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Mhmm. Yep. management by What Power can BI I just and pause you for a okay. second? I Which have the because I don't I didn't work for the company I work for now back in September last year. So what did you call me in regards to? Like, which Regarding company? I I I think that would be in Rapid, sir, if I'm not mistaken. Yeah.","start_word":28,"end_word":183,"sentiment":"neutral","sentiment_score":-0.03339584171772003},{"text":"So Rapid Response Revival has went out of business.","start_word":184,"end_word":192,"sentiment":"negative","sentiment_score":-0.4383159577846527},{"text":"Mhmm. So Alright. So the and I'm in a new company, but we already have an MSP. So there's no there's mhmm. no need to have a discussion on that. So I do appreciate your time, but I I get there's no business for us to do. Alright. So, sir, the job role that you're working right now, would it be something to do with IT or or in a different different role? Well, I'm CTO of a new company, Mhmm. but that company has a established m s MSP. Mhmm. And, yeah, we do software. We we have IT, OT security concerns. But as I said, it's all controlled and managed. So there's no I we've we've got an established contract that there's no there's no plans to change vendors. So, yeah, there's nothing really there's nothing I can do with your company. Alright. Okay. That that that would be okay. No. No Awesome. worries. I do appreciate you calling back, and and, yeah, I'm I'm sorry that, you know well, the company that you have that we spoke about before is no longer in business, and, yeah, I I wish you Yep. all the best. Okay. No no worries.","start_word":193,"end_word":393,"sentiment":"neutral","sentiment_score":-0.07970438801234041},{"text":"Thank you so much. Have a good day. Thank you, mate.","start_word":394,"end_word":404,"sentiment":"positive","sentiment_score":0.4927521944046021},{"text":"You too. Bye.","start_word":405,"end_word":407,"sentiment":"neutral","sentiment_score":0.18700949847698212},{"text":"Thank you. Thank you. Bye bye.","start_word":408,"end_word":413,"sentiment":"positive","sentiment_score":0.6125503182411194}],"average":{"sentiment":"neutral","sentiment_score":-0.00463764714878916}}}}