{"metadata":{"transaction_key":"deprecated","request_id":"01a0e6a9-2cb3-7503-bdc2-74d5ab934626","sha256":"6da600a8bee909504243e0a47d21852349fb31278a00a1319fb9511a7f09e4f6","created":"2026-09-28T06:17:22.843Z","duration":8.135938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I am unable to come to the phone right now. Please leave me a message, and I will get back to you as soon.","confidence":0.99902344,"words":[{"word":"i","start":2.3999999,"end":2.56,"confidence":0.9873047,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7340628504753113},{"word":"am","start":2.56,"end":2.72,"confidence":0.6147461,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.7973012924194336},{"word":"unable","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.8057491779327393},{"word":"to","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8013556003570557},{"word":"come","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.7490216493606567},{"word":"to","start":3.36,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7850467562675476},{"word":"the","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8418188095092773},{"word":"phone","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.8054503202438354},{"word":"right","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7920531034469604},{"word":"now","start":4.16,"end":4.66,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7412766814231873},{"word":"please","start":5.04,"end":5.3599997,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.49442487955093384},{"word":"leave","start":5.3599997,"end":5.6,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3709184229373932},{"word":"me","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.36846494674682617},{"word":"a","start":5.7599998,"end":5.92,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3883193135261536},{"word":"message","start":5.92,"end":6.42,"confidence":0.94628906,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.26399925351142883},{"word":"and","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15433050692081451},{"word":"i","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2651790976524353},{"word":"will","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.23375074565410617},{"word":"get","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.34743985533714294},{"word":"back","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.30438947677612305},{"word":"to","start":7.52,"end":7.6,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2697598934173584},{"word":"you","start":7.6,"end":7.7599998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3892192244529724},{"word":"as","start":7.7599998,"end":7.8399997,"confidence":0.96435547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.147928386926651},{"word":"soon","start":7.8399997,"end":8.135938,"confidence":0.6242676,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":-0.1549593210220337}],"paragraphs":{"transcript":"\nI am unable to come to the phone right now. Please leave me a message, and I will get back to you as soon.","paragraphs":[{"sentences":[{"text":"I am unable to come to the phone right now.","start":2.3999999,"end":4.66,"sentiment":"negative","sentiment_score":-0.7853136241436005},{"text":"Please leave me a message, and I will get back to you as soon.","start":5.04,"end":8.135938,"sentiment":"neutral","sentiment_score":-0.29664880888802664}],"sentiment":"negative","sentiment_score":-0.500259148577849,"num_words":24,"start":2.3999999,"end":8.135938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I am unable to come to the phone right now. Please leave me a message, and I will get back to you as soon.","paragraphs":[{"sentences":[{"text":"I am unable to come to the phone right now.","start":2.3999999,"end":4.66,"sentiment":"negative","sentiment_score":-0.7853136241436005},{"text":"Please leave me a message, and I will get back to you as soon.","start":5.04,"end":8.135938,"sentiment":"neutral","sentiment_score":-0.29664880888802664}],"sentiment":"negative","sentiment_score":-0.500259148577849,"channel":1,"num_words":24,"start":2.3999999,"end":8.135938}]},"summary":{"result":"success","short":"I am unable to come to the phone right now. Please leave me a message, and I will get back to you as soon."},"intents":{"segments":[{"text":"Please leave me a message, and I will get back to you as soon.","start_word":10,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.6531447}]}]},"sentiments":{"segments":[{"text":"I am unable to come to the phone right now.","start_word":0,"end_word":9,"sentiment":"negative","sentiment_score":-0.7833468317985535},{"text":"Please leave me a message, and I will get back to you as soon.","start_word":10,"end_word":23,"sentiment":"neutral","sentiment_score":-0.30034807324409485}],"average":{"sentiment":"negative","sentiment_score":-0.5002096110376818}}}}