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First thing first, I will ask our technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises. So one moment here. Yeah. Let me have your address, please. High Street, Thomastown. And the ZIP, please? Your ZIP code? 3074. Thank you. May I have your first name? Thank you. Wonderful name. Mister Gustavo, just be on the line. Let me go ahead and ask our tech department to check this address. Okay? Then I'll get back to you. Thank you so much. Thank you so much for patiently waiting on the line, mister Gustavo. So I would like to update you. Our technical team is currently checking your address just to ensure and identify the serviceable network applicable to your premises along if the NDC is payable. Okay? Please extend your patience and stay on the line. Thank you so much. Thank you so much for patiently waiting on the line, mister Gustavo. I do apologize if, it's take too long. However, I'm waiting for any updates from them. If it's okay with you, I can call you back as soon as I've got the response from our tech team. Alright. So your good phone number to call you back is the one you're using, 6450. Right? Okay. Yeah. I'll I'll promise I'll call you back as soon as possible once I got the update from our tech team to provide you the details. Okay? Alright. Thank you so much. Talk to you soon. 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Good afternoon. This is Airtel accounts. How may I help you today? I'm good.\n\nThank you for asking. How about yourself? How may I help you today? Oh, sure. Oh, got it.\n\nGot it. First thing first, I will ask our technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises. So one moment here. Yeah.\n\nLet me have your address, please. High Street, Thomastown. And the ZIP, please? Your ZIP code? 3074.\n\nThank you. May I have your first name? Thank you. Wonderful name. Mister Gustavo, just be on the line.\n\nLet me go ahead and ask our tech department to check this address. Okay? Then I'll get back to you. Thank you so much. Thank you so much for patiently waiting on the line, mister Gustavo.\n\nSo I would like to update you. Our technical team is currently checking your address just to ensure and identify the serviceable network applicable to your premises along if the NDC is payable. Okay? Please extend your patience and stay on the line. Thank you so much.\n\nThank you so much for patiently waiting on the line, mister Gustavo. I do apologize if, it's take too long. However, I'm waiting for any updates from them. If it's okay with you, I can call you back as soon as I've got the response from our tech team. Alright.\n\nSo your good phone number to call you back is the one you're using, 6450. Right? Okay. Yeah. I'll I'll promise I'll call you back as soon as possible once I got the update from our tech team to provide you the details.\n\nOkay? Alright. Thank you so much. Talk to you soon. 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: I'm\n\nChannel 1: I'm\n\nChannel 0: good.\n\nChannel 1: not\n\nChannel 0: Thank you for asking. How about yourself?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: How\n\nChannel 1: So\n\nChannel 0: may\n\nChannel 1: I'm\n\nChannel 0: I help you\n\nChannel 1: I'm here about to request a connection.\n\nChannel 0: today? Oh, sure.\n\nChannel 1: Yeah. So I read the document. It says if the if the premises are new development, I'll have to pay $300 extra for for the connection. And I'm not sure if if that applies to me. How can I\n\nChannel 0: Oh,\n\nChannel 1: make\n\nChannel 0: got it. Got it. First thing first, I will ask our\n\nChannel 1: sure?\n\nChannel 0: technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises. So one moment here. Yeah. Let me have your address, please.\n\nChannel 1: It's Unit 43 At 240 High Street, Somerset, Victoria.\n\nChannel 0: High Street,\n\nChannel 1: Thomastown.\n\nChannel 0: Thomastown.\n\nChannel 1: Victoria.\n\nChannel 0: And the ZIP, please?\n\nChannel 1: The what?\n\nChannel 0: Your ZIP code?\n\nChannel 1: Sorry. Sorry. Almost. It's 3074.\n\nChannel 0: 3074.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. May I have your first name?\n\nChannel 1: Gustavo, g u s t a v o.\n\nChannel 0: Thank you. Wonderful name. Mister Gustavo, just be on the line. Let me go ahead and ask our tech department to check this address. Okay?\n\nChannel 1: Sure.\n\nChannel 0: Then I'll get back to you. Thank you so much. Thank you so much for patiently waiting on the line, mister Gustavo. So I would like to update you. Our technical team is currently checking your address just to ensure and identify the serviceable network applicable to your premises along if the NDC is payable.\n\nOkay? Please\n\nChannel 1: Sure.\n\nChannel 0: extend your patience and stay on the line. Thank you so much.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much for patiently waiting on the line, mister Gustavo. I do apologize if, it's take too long. However, I'm waiting for any updates from them. If it's okay with you, I can call you back as soon as I've got the response from our tech team.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Alright. So your good phone number to call you back is the one you're using, 6450. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Yeah. I'll I'll promise I'll call you back as soon as possible once I got the update from our tech team to provide you the details. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much. Talk to you soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.2112426459789276},{"text":"Good afternoon.","start":0.64,"end":1.38,"sentiment":"positive","sentiment_score":0.35393044352531433},{"text":"This is Airtel accounts.","start":1.4399999,"end":2.8,"sentiment":"neutral","sentiment_score":0.2964218780398369},{"text":"How may I help you today?","start":2.8,"end":4.1,"sentiment":"neutral","sentiment_score":0.29847200711568195}],"sentiment":"neutral","sentiment_score":0.29966331445253813,"channel":0,"num_words":13,"start":0.39999998,"end":4.1},{"sentences":[{"text":"Hi.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.15055601298809052},{"text":"How are 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the response from our tech team.","start":629.68,"end":636.865,"sentiment":"neutral","sentiment_score":0.15004915637629374}],"sentiment":"neutral","sentiment_score":0.1367436807830723,"channel":0,"num_words":49,"start":618.39996,"end":636.865},{"sentences":[{"text":"Sure.","start":637.36505,"end":637.68506,"sentiment":"neutral","sentiment_score":0.1263566613197327},{"text":"Sure.","start":637.68506,"end":638.18506,"sentiment":"neutral","sentiment_score":0.1283273696899414}],"sentiment":"neutral","sentiment_score":0.12734201550483704,"channel":1,"num_words":2,"start":637.36505,"end":638.18506},{"sentences":[{"text":"Alright.","start":638.765,"end":639.245,"sentiment":"neutral","sentiment_score":0.1896502822637558},{"text":"So your good phone number to call you back is the one you're using, 6450.","start":639.245,"end":644.525,"sentiment":"neutral","sentiment_score":0.23528765738010407},{"text":"Right?","start":644.525,"end":644.97,"sentiment":"neutral","sentiment_score":0.145216166973114}],"sentiment":"neutral","sentiment_score":0.22730478293755474,"channel":0,"num_words":17,"start":638.765,"end":644.97},{"sentences":[{"text":"Yes.","start":646.14996,"end":646.64996,"sentiment":"neutral","sentiment_score":0.12649905681610107}],"sentiment":"neutral","sentiment_score":0.12649905681610107,"channel":1,"num_words":1,"start":646.14996,"end":646.64996},{"sentences":[{"text":"Okay.","start":647.20996,"end":647.70996,"sentiment":"neutral","sentiment_score":0.11804260313510896},{"text":"Yeah.","start":647.93,"end":648.17,"sentiment":"neutral","sentiment_score":0.14135420322418213},{"text":"I'll I'll promise I'll call you back as soon as possible once I got the update from our tech team to provide you the details.","start":648.17,"end":656.45294,"sentiment":"neutral","sentiment_score":0.1914531981945038},{"text":"Okay?","start":656.51294,"end":657.01294,"sentiment":"neutral","sentiment_score":0.11602434515953064}],"sentiment":"neutral","sentiment_score":0.1843482537993363,"channel":0,"num_words":28,"start":647.20996,"end":657.01294},{"sentences":[{"text":"Okay.","start":657.66504,"end":658.16504,"sentiment":"neutral","sentiment_score":0.1332046389579773}],"sentiment":"neutral","sentiment_score":0.1332046389579773,"channel":1,"num_words":1,"start":657.66504,"end":658.16504},{"sentences":[{"text":"Alright.","start":658.51294,"end":658.91296,"sentiment":"neutral","sentiment_score":0.2555083632469177},{"text":"Thank you so much.","start":658.91296,"end":659.95294,"sentiment":"positive","sentiment_score":0.5546916425228119},{"text":"Talk to you soon.","start":659.95294,"end":660.993,"sentiment":"neutral","sentiment_score":0.2607357185333967},{"text":"Bye bye.","start":660.993,"end":661.733,"sentiment":"neutral","sentiment_score":0.033882562071084976}],"sentiment":"neutral","sentiment_score":0.3259075392376293,"channel":0,"num_words":11,"start":658.51294,"end":661.733}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to request a connection and is informed of a fee for new development charges. The representative updates the customer's address and promises to call back with an update from the technical department. The customer is asked to stay on the line for a callback once they receive an update."},"intents":{"segments":[{"text":"How So may I'm I help you I'm here about to request a connection. today?","start_word":32,"end_word":46,"intents":[{"intent":"Request connection","confidence_score":0.7336729}]},{"text":"So I read the document. It says if the if the premises are new development, I'll have to pay $300 extra for for the connection. And I'm not sure if if that applies to me. How can I Oh, make got it. Got it. First thing first, I will ask our sure? technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises.","start_word":50,"end_word":125,"intents":[{"intent":"Verify charges","confidence_score":0.019789662}]},{"text":"First thing first, I will ask our sure? technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises. So one moment here.","start_word":94,"end_word":129,"intents":[{"intent":"Check address","confidence_score":0.30986902}]},{"text":"Thank you so much for patiently waiting on the line, mister Gustavo. So I would like to update you. Our technical team is currently checking your address just to ensure and identify the serviceable network applicable to your premises along if the NDC is payable. Okay?","start_word":219,"end_word":264,"intents":[{"intent":"Update address","confidence_score":0.625882}]},{"text":"If it's okay with you, I can call you back as soon as I've got the response from our tech team. Sure.","start_word":308,"end_word":329,"intents":[{"intent":"Assist with response","confidence_score":0.0007293166}]},{"text":"So your good phone number to call you back is the one you're using, 6450. Right? Yes.","start_word":332,"end_word":348,"intents":[{"intent":"Provide phone number","confidence_score":0.1919994}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2112426459789276},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3419720530509949},{"text":"This is Airtel accounts. How may I help you today? Hi. How are you?","start_word":3,"end_word":16,"sentiment":"neutral","sentiment_score":0.25718963146209717},{"text":"I'm I'm good. Thank not you for asking.","start_word":17,"end_word":24,"sentiment":"positive","sentiment_score":0.4679237008094787},{"text":"How about yourself?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.29388412833213806},{"text":"I'm good. Thank you.","start_word":28,"end_word":31,"sentiment":"positive","sentiment_score":0.46162861585617065},{"text":"How So may I'm I help you I'm here about to request a connection. today? Oh, sure. Yeah. So I read the document. It says if the if the premises are new development, I'll have to pay $300 extra for for the connection. And I'm not sure if if that applies to me. How can I Oh, make got it. Got it. First thing first, I will ask our sure? technical department to check your address. In that way, we can check as well if the new development charges is applicable to your premises. So one moment here. Yeah. Let me have your address, please. It's Unit 43 At 240 High Street, Somerset, Victoria. High Street, Thomastown. Thomastown. Victoria. And the ZIP, please? The what? Your ZIP code? Sorry. Sorry. Almost. It's 3074. 3074. Yeah. Thank you. May I have your first name? Gustavo, g u s t a v o. Thank you.","start_word":32,"end_word":184,"sentiment":"neutral","sentiment_score":-0.0038605500012636185},{"text":"Wonderful name.","start_word":185,"end_word":186,"sentiment":"positive","sentiment_score":0.6434508562088013},{"text":"Mister Gustavo, just be on the line. Let me go ahead and ask our tech department to check this address. Okay? Sure. Then I'll get back to you.","start_word":187,"end_word":214,"sentiment":"neutral","sentiment_score":0.177967831492424},{"text":"Thank you so much. Thank you so much for patiently waiting on the line, mister Gustavo.","start_word":215,"end_word":230,"sentiment":"positive","sentiment_score":0.5824587941169739},{"text":"So I would like to update you. Our technical team is currently checking your address just to ensure and identify the serviceable network applicable to your premises along if the NDC is payable. Okay? Please Sure. extend your patience and stay on the line.","start_word":231,"end_word":274,"sentiment":"neutral","sentiment_score":0.17519545555114746},{"text":"Thank you so much.","start_word":275,"end_word":278,"sentiment":"positive","sentiment_score":0.5367410778999329},{"text":"Okay.","start_word":279,"end_word":279,"sentiment":"neutral","sentiment_score":0.18792113661766052},{"text":"Thank you so much for patiently waiting on the line, mister Gustavo.","start_word":280,"end_word":291,"sentiment":"positive","sentiment_score":0.37456458806991577},{"text":"I do apologize if, it's take too long. However, I'm waiting for any updates from them. If it's okay with you, I can call you back as soon as I've got the response from our tech team. Sure. Sure. Alright. So your good phone number to call you back is the one you're using, 6450. Right? Yes. Okay. Yeah. I'll I'll promise I'll call you back as soon as possible once I got the update from our tech team to provide you the details. Okay? Okay. Alright.","start_word":292,"end_word":378,"sentiment":"neutral","sentiment_score":0.1281738579273224},{"text":"Thank you so much.","start_word":379,"end_word":382,"sentiment":"positive","sentiment_score":0.5490207076072693},{"text":"Talk to you soon. Bye bye.","start_word":383,"end_word":388,"sentiment":"neutral","sentiment_score":0.23549003899097443}],"average":{"sentiment":"neutral","sentiment_score":0.1392552040902476}}}}