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you for calling Airtel. My name is Mary. May I have your name, please? Could you spell it for me, please? Vymla.\n\nCorrect? Thank you so much. Yes. No. I'm not.\n\nWe're working remotely, but I can happily assist you. How can I how can I help you today? Mhmm. Oh, I'm sorry, Vimala. I assume you are currently having an issue with your Airtel India number.\n\nCorrect? Yeah. For this one, Vimala, we only cater customers under Airtel Australia. So we advise customers to contact you are you are calling Airtel Australia, but since the the the the number was purchased through Airtel India, we advise customers to please contact Airtel India directly instead because it's being run separately. Mhmm.\n\nNo. We cannot. Since what we could check is Yeah. No. We don't have.\n\nThank you. Thank you, Vimala. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6998597860336304},{"text":"My name is Mary.","start":2.6399999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5640150606632233},{"text":"May I have your name, please?","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.32914653917153675},{"text":"Could you spell it for me, please?","start":10.32,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.04931131537471499},{"text":"Vymla.","start":18.675,"end":19.175,"sentiment":"neutral","sentiment_score":0.02657146565616131}],"sentiment":"positive","sentiment_score":0.3522603948317144,"num_words":23,"start":1.28,"end":19.175},{"sentences":[{"text":"Correct?","start":19.395,"end":19.895,"sentiment":"neutral","sentiment_score":0.04253308102488518},{"text":"Thank you so much.","start":21.715,"end":23.015,"sentiment":"positive","sentiment_score":0.6979626417160034},{"text":"Yes.","start":24.835,"end":25.335,"sentiment":"neutral","sentiment_score":0.03249932453036308},{"text":"No.","start":26.515,"end":26.755001,"sentiment":"neutral","sentiment_score":-0.12381510436534882},{"text":"I'm not.","start":26.755001,"end":27.494999,"sentiment":"neutral","sentiment_score":-0.13917087763547897}],"sentiment":"neutral","sentiment_score":0.2738584569758839,"num_words":9,"start":19.395,"end":27.494999},{"sentences":[{"text":"We're working remotely, but I can happily assist you.","start":27.875,"end":32.010002,"sentiment":"neutral","sentiment_score":0.03977449403868781},{"text":"How can I how can I help you today?","start":32.010002,"end":34.350002,"sentiment":"neutral","sentiment_score":0.10679119990931617},{"text":"Mhmm.","start":36.65,"end":37.15,"sentiment":"neutral","sentiment_score":-0.016624828800559044},{"text":"Oh, I'm sorry, Vimala.","start":44.004997,"end":45.385,"sentiment":"neutral","sentiment_score":-0.16738332994282246},{"text":"I assume you are currently having an issue with your Airtel India number.","start":46.164997,"end":51.844997,"sentiment":"neutral","sentiment_score":-0.31553414234748256}],"sentiment":"neutral","sentiment_score":-0.09636140982103017,"num_words":36,"start":27.875,"end":51.844997},{"sentences":[{"text":"Correct?","start":51.844997,"end":52.344997,"sentiment":"neutral","sentiment_score":-0.09447918832302094},{"text":"Yeah.","start":53.045,"end":53.545,"sentiment":"neutral","sentiment_score":-0.04193323105573654},{"text":"For this one, Vimala, we only cater customers under Airtel Australia.","start":54.86,"end":60.079998,"sentiment":"neutral","sentiment_score":-0.057278022678060966},{"text":"So we advise customers to contact you are you are calling Airtel Australia, but since the the the the number was purchased through Airtel India, we advise customers to please contact Airtel India directly instead because it's being run separately.","start":60.219997,"end":81.465004,"sentiment":"neutral","sentiment_score":-0.06220550695434213},{"text":"Mhmm.","start":93.2,"end":93.44,"sentiment":"neutral","sentiment_score":-0.08727110177278519}],"sentiment":"neutral","sentiment_score":-0.06188818608859071,"num_words":54,"start":51.844997,"end":93.44},{"sentences":[{"text":"No.","start":93.44,"end":93.68,"sentiment":"neutral","sentiment_score":-0.2719533443450928},{"text":"We cannot.","start":93.68,"end":94.42,"sentiment":"neutral","sentiment_score":-0.2707890719175339},{"text":"Since what we could check is Yeah.","start":94.8,"end":131.08499,"sentiment":"neutral","sentiment_score":-0.09424743907792228},{"text":"No.","start":136.83894,"end":137.15894,"sentiment":"neutral","sentiment_score":-0.12371933460235596},{"text":"We don't have.","start":137.15894,"end":138.29893,"sentiment":"neutral","sentiment_score":-0.10334357370932896}],"sentiment":"neutral","sentiment_score":-0.13621525838971138,"num_words":14,"start":93.44,"end":138.29893},{"sentences":[{"text":"Thank you.","start":140.43893,"end":141.17894,"sentiment":"positive","sentiment_score":0.760001540184021},{"text":"Thank you, Vimala.","start":141.79893,"end":142.67894,"sentiment":"positive","sentiment_score":0.607421894868215},{"text":"Have a great day.","start":142.67894,"end":143.47894,"sentiment":"positive","sentiment_score":0.5958956480026245},{"text":"Goodbye.","start":143.47894,"end":143.97894,"sentiment":"neutral","sentiment_score":0.3211092948913574}],"sentiment":"positive","sentiment_score":0.6046960651874542,"num_words":10,"start":140.43893,"end":143.97894}]}}]},{"alternatives":[{"transcript":"Oh, hi, Mary. My name is Vimala, v I m l a. V I m l a? VIMLA. That's right. Are you based in Australia? Oh, okay. Okay. That's number. Look. Look. I have a Indian number, which was I found it still was active. Can I give you the telephone number? Yes. Yeah. Yeah. This is Airtel. So I am in Australia. Because I thought they might be, you know, the services who will be here. Okay. Okay. And can you check that number is active or not active or no? Okay. Because what we did, we we I I believe the number is active because it just gives us a a service provider on our phone. That means and we have received a message and all that which I send. But we sort of put on we put our money onto international roaming. And then initially, it says successful, and then it says it's failed. And it's been three days. Neither we have received the money, neither the phone was because that was only for five days we did the international package. And I'm not sure what's happening with that. Mhmm. Okay. Okay. Do you have their WhatsApp number, or is that just their direct number only? Because I think WhatsApp, they do only okay. No worries. Thank and thank you very much. Bye. Bye. Bye. 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hi, Mary. My name is Vimala, v I m l a. V I m l a? VIMLA. That's right.\n\nAre you based in Australia? Oh, okay. Okay. That's number. Look.\n\nLook. I have a Indian number, which was I found it still was active. Can I give you the telephone number? Yes. Yeah.\n\nYeah. This is Airtel. So I am in Australia. Because I thought they might be, you know, the services who will be here. Okay.\n\nOkay. And can you check that number is active or not active or no? Okay. Because what we did, we we I I believe the number is active because it just gives us a a service provider on our phone. That means and we have received a message and all that which I send.\n\nBut we sort of put on we put our money onto international roaming. And then initially, it says successful, and then it says it's failed. And it's been three days. Neither we have received the money, neither the phone was because that was only for five days we did the international package. And I'm not sure what's happening with that.\n\nMhmm. Okay. Okay. Do you have their WhatsApp number, or is that just their direct number only? Because I think WhatsApp, they do only okay.\n\nNo worries. Thank and thank you very much. Bye. Bye. Bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Oh, hi, Mary.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.0755086566011111},{"text":"My name is Vimala, v I m l a.","start":5.7599998,"end":8.18,"sentiment":"neutral","sentiment_score":0.07120433325568835},{"text":"V I m l a?","start":12.504999,"end":14.285,"sentiment":"neutral","sentiment_score":0.008911073394119739},{"text":"VIMLA.","start":15.865,"end":16.365,"sentiment":"neutral","sentiment_score":0.01712564378976822},{"text":"That's right.","start":20.105,"end":20.925,"sentiment":"neutral","sentiment_score":0.22285330295562744}],"sentiment":"neutral","sentiment_score":0.06873762928880751,"num_words":20,"start":5.04,"end":20.925},{"sentences":[{"text":"Are you based in Australia?","start":24.2,"end":25.58,"sentiment":"neutral","sentiment_score":0.03852877244353294},{"text":"Oh, 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My name is Mary. May I have your name, please?\n\nChannel 1: Oh, hi, Mary. My name is Vimala, v I m l a.\n\nChannel 0: Could you spell it for me, please?\n\nChannel 1: V I m l a? VIMLA.\n\nChannel 0: Vymla. Correct?\n\nChannel 1: That's right.\n\nChannel 0: Thank you so much.\n\nChannel 1: Are you based in\n\nChannel 0: Yes.\n\nChannel 1: Australia?\n\nChannel 0: No. I'm not. We're working\n\nChannel 1: Oh, okay.\n\nChannel 0: remotely, but I can\n\nChannel 1: Okay.\n\nChannel 0: happily\n\nChannel 1: That's\n\nChannel 0: assist\n\nChannel 1: number.\n\nChannel 0: you. How can I how can I help\n\nChannel 1: Look.\n\nChannel 0: you today?\n\nChannel 1: Look. I have a Indian number,\n\nChannel 0: Mhmm.\n\nChannel 1: which was I found it still was active. Can I give you the telephone number?\n\nChannel 0: Oh, I'm sorry, Vimala. I assume you are currently having an issue with your Airtel India number.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: Yeah. Yeah. This\n\nChannel 0: Yeah.\n\nChannel 1: is\n\nChannel 0: For this one, Vimala, we only cater customers under\n\nChannel 1: Airtel.\n\nChannel 0: Airtel Australia. So we advise customers\n\nChannel 1: So I am\n\nChannel 0: to\n\nChannel 1: in\n\nChannel 0: contact\n\nChannel 1: Australia.\n\nChannel 0: you are you are calling Airtel Australia, but since the the the the number was purchased through Airtel India, we advise customers to please contact Airtel India directly instead because it's being run separately.\n\nChannel 1: Because I thought they might be, you know, the services who will be here. Okay. Okay. And can you check that number is active or not active or no?\n\nChannel 0: Mhmm. No. We cannot. Since\n\nChannel 1: Okay.\n\nChannel 0: what\n\nChannel 1: Because\n\nChannel 0: we could\n\nChannel 1: what we\n\nChannel 0: check\n\nChannel 1: did,\n\nChannel 0: is\n\nChannel 1: we we I I believe the number is active because it just gives us a a service provider on our phone. That means and we have received a message and all that which I send. But we sort of put on we put our money onto international roaming. And then initially, it says successful, and then it says it's failed. And it's been three days.\n\nNeither we have received the money, neither the phone was because that was only for five days we did the international package. And I'm not sure what's happening with that. Mhmm.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay. Do you have their WhatsApp number, or is that just their direct number only? Because I think WhatsApp,\n\nChannel 0: No.\n\nChannel 1: they\n\nChannel 0: We\n\nChannel 1: do\n\nChannel 0: don't\n\nChannel 1: only\n\nChannel 0: have.\n\nChannel 1: okay. No worries. Thank and thank\n\nChannel 0: Thank\n\nChannel 1: you\n\nChannel 0: you.\n\nChannel 1: very much.\n\nChannel 0: Thank you,\n\nChannel 1: Bye.\n\nChannel 0: Vimala.\n\nChannel 1: Bye.\n\nChannel 0: Have a great\n\nChannel 1: Bye.\n\nChannel 0: day. Goodbye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6998597860336304},{"text":"My name is Mary.","start":2.6399999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5640150606632233},{"text":"May I have your name, please?","start":3.4399998,"end":4.74,"sentiment":"neutral","sentiment_score":0.32914653917153675}],"sentiment":"positive","sentiment_score":0.5153492271900177,"channel":0,"num_words":15,"start":1.28,"end":4.74},{"sentences":[{"text":"Oh, hi, Mary.","start":5.04,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.0755086566011111},{"text":"My name is Vimala, v I m l a.","start":5.7599998,"end":8.18,"sentiment":"neutral","sentiment_score":0.07120433325568835}],"sentiment":"neutral","sentiment_score":0.07228041409204404,"channel":1,"num_words":12,"start":5.04,"end":8.18},{"sentences":[{"text":"Could you spell it for me, 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Vimala.","start":44.004997,"end":45.385,"sentiment":"neutral","sentiment_score":-0.16738332994282246},{"text":"I assume you are currently having an issue with your Airtel India 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The agent- Extension- reassurance suggested that customers should contact Airtel India directly instead of Airtel Australia, as the service is separate. The agent- Extension- reassurance also advised the customer to contact Airtel Australia directly and provided them with their WhatsApp number."},"intents":{"segments":[{"text":"you are you are calling Airtel Australia, but since the the the the number was purchased through Airtel India, we advise customers to please contact Airtel India directly instead because it's being run separately. Because I thought they might be, you know, the services who will be here. Okay.","start_word":151,"end_word":199,"intents":[{"intent":"Assist customer","confidence_score":0.0005156905}]},{"text":"And can you check that number is active or not active or no?","start_word":200,"end_word":212,"intents":[{"intent":"Check number status","confidence_score":0.41827014}]},{"text":"And can you check that number is active or not active or no? 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Could you spell it for me, please? V I m l a? VIMLA. Vymla. Correct? That's right.","start_word":9,"end_word":43,"sentiment":"neutral","sentiment_score":0.09573826938867568},{"text":"Thank you so much.","start_word":44,"end_word":47,"sentiment":"positive","sentiment_score":0.6894729137420654},{"text":"Are you based in Yes. Australia? No. I'm not. We're working Oh, okay. remotely, but I can Okay. happily That's assist number. you. How can I how can I help Look. you today? Look. I have a Indian number, Mhmm. which was I found it still was active. Can I give you the telephone number? Oh, I'm sorry, Vimala. I assume you are currently having an issue with your Airtel India number. Yes. Correct? Yeah. Yeah. This Yeah. is For this one, Vimala, we only cater customers under Airtel. Airtel Australia. So we advise customers So I am to in contact Australia. you are you are calling Airtel Australia, but since the the the the number was purchased through Airtel India, we advise customers to please contact Airtel India directly instead because it's being run separately. Because I thought they might be, you know, the services who will be here. Okay. Okay. And can you check that number is active or not active or no? Mhmm. No. We cannot. Since Okay. what Because we could what we check did, is we we I I believe the number is active because it just gives us a a service provider on our phone. That means and we have received a message and all that which I send. But we sort of put on we put our money onto international roaming.","start_word":48,"end_word":275,"sentiment":"neutral","sentiment_score":-0.07504513791125071},{"text":"And then initially, it says successful, and then it says it's failed. And it's been three days. Neither we have received the money, neither the phone was because that was only for five days we did the international package. And I'm not sure what's happening with that.","start_word":276,"end_word":322,"sentiment":"negative","sentiment_score":-0.4878350794315338},{"text":"Mhmm. Yeah. Okay. Okay. Do you have their WhatsApp number, or is that just their direct number only? Because I think WhatsApp, No. they We do don't only have. okay. No worries.","start_word":323,"end_word":354,"sentiment":"neutral","sentiment_score":-0.04914262145757675},{"text":"Thank and thank Thank you you. very much. Thank you, Bye. Vimala.","start_word":355,"end_word":366,"sentiment":"positive","sentiment_score":0.6554878354072571},{"text":"Bye.","start_word":367,"end_word":367,"sentiment":"neutral","sentiment_score":0.3214203715324402},{"text":"Have a great Bye. day.","start_word":368,"end_word":372,"sentiment":"positive","sentiment_score":0.5597435832023621},{"text":"Goodbye. 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