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This is from Airtel Australia. Am I speaking with Shed? Yes. So we're just calling to check-in because we have received your order, which is yeah. Earlier, you order only the Super twelve month contract. And just wanted to confirm yeah. We attempted to contact you earlier, but there was no response. Upon checking, there is no selected plan on your order. So to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require a routing. Actually, we have three speeds available, which is the basic, the standard, and the fast one. So for the basic one, we have the 25 Mbps unlimited, mhmm, which is $69.95. And we have the standard one, which is 50 MBPS unlimited, which is $79.95. And we have the superfast, the fast one, which is 100 MBPS, and it's 18 m $0.95. I'm sorry. It's 500 MBPS. It's $89.95 per month. Yeah. So do you still want to proceed with activating the service? Okay. And for the router, do you already have a router or you need to get a new one? I'm sorry? Actually, no. The router should should be compatible with OPTIX Fiber upgrade connection for it to establish the Internet service. So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection. Actually, our cheapest one for the router is $139.95. But that's just the one. Yeah. It's free if you select the twelve month or twenty four month contract. Are you still willing to proceed with the twelve month contract? Actually, since you select the twelve month contract okay. So if you choose the no contract, it has a connection fee of $45. This is just a one time payment only, and the router is has a different price also. Okay. So only the Internet plan? Yeah. But if ever the router your router is not compatible, it will not work also. But you can buy a a a side store. Yeah. May I know the router for us to check the compatibility? The make and model of the router. May I know what Optus? Like, the model? Okay. Because it's written at the back of your router. Yeah. First, to make sure if it's compatible because sometimes there's a there's a problem with the with own router of the customers. It's not compatible or it's already preconfigured with previous ISP that we cannot manually configure it with a new credentials. So in that case, we won't be able to establish a connection if ever. We can try first. Mhmm. The make and model of the router. The brand and the model. Sorry? Optus. S h c m, g e n c o l? Is there a, like, a Wi Fi six router written? Mhmm. There should be, like, an Optus, then the serial name. I'm sorry. Can you repeat that one? Optus s hcccom. Mhmm. Up to Sedgecom Gateway. You said 4? Gateway four g? Okay. Is there an okay. Is there a, like, a username and password for the router's interface? Because we'll need that for you to enter the credentials that we're going to provide if ever You have to log in to the Rogers interface first. Mhmm. Okay. I see. Is it okay if I put you on hold for a while? Let me just check this router. Okay. Yep. Just for us to make sure if this router is compatible. Hang on. Let me just check. Hello? Yes. Thank you for waiting. So upon checking the router, unfortunately, that router modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup. So, yeah, you'll be needing a compatible router. Right. Mhmm. May I know what router will you choose? Is it the Ertle Gaming one five six two o n? Okay. Okay. So you're just going to buy a router outside? Is that what you're saying? Okay. But are you still willing to proceed with the plan speed with us? Mhmm. Yeah. Yeah. Because we just wanted to make sure for you to be connected. Yeah. I'm really sorry about that. We just wanted to confirm it before you before we activate for us to be aware also. So the fast one. Mhmm. Okay. Okay. So mhmm. So for the fast one, it's $89.95, and for the no contract, it's $45. So our accounts department will send you an invoice for this. Then once the payment is settled, it's $89.95 per month. Mhmm. And the connection fee of $45 for no contract. So what we're going to do now is, I was our accounts department will send you an invoice for this. Then once the payment is settled, we'll then activate the service. Then once activated, we'll then send you an email 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Good morning. This is Marie from Airtel tech support. How can I assist you today? Yes.\n\nI'm good. Thanks for asking. How are you? Mhmm. Okay.\n\nI see. May I know your name, please? This is from Airtel Australia. Am I speaking with Shed? Yes.\n\nSo we're just calling to check-in because we have received your order, which is yeah. Earlier, you order only the Super twelve month contract. And just wanted to confirm yeah. We attempted to contact you earlier, but there was no response. Upon checking, there is no selected plan on your order.\n\nSo to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require a routing. Actually, we have three speeds available, which is the basic, the standard, and the fast one. So for the basic one, we have the 25 Mbps unlimited, mhmm, which is $69.95. And we have the standard one, which is 50 MBPS unlimited, which is $79.95. And we have the superfast, the fast one, which is 100 MBPS, and it's 18 m $0.95.\n\nI'm sorry. It's 500 MBPS. It's $89.95 per month. Yeah. So do you still want to proceed with activating the service?\n\nOkay. And for the router, do you already have a router or you need to get a new one? I'm sorry? Actually, no. The router should should be compatible with OPTIX Fiber upgrade connection for it to establish the Internet service.\n\nSo for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection. Actually, our cheapest one for the router is $139.95. But that's just the one. Yeah. It's free if you select the twelve month or twenty four month contract.\n\nAre you still willing to proceed with the twelve month contract? Actually, since you select the twelve month contract okay. So if you choose the no contract, it has a connection fee of $45. This is just a one time payment only, and the router is has a different price also. Okay.\n\nSo only the Internet plan? Yeah. But if ever the router your router is not compatible, it will not work also. But you can buy a a a side store. Yeah.\n\nMay I know the router for us to check the compatibility? The make and model of the router. May I know what Optus? Like, the model? Okay.\n\nBecause it's written at the back of your router. Yeah. First, to make sure if it's compatible because sometimes there's a there's a problem with the with own router of the customers. It's not compatible or it's already preconfigured with previous ISP that we cannot manually configure it with a new credentials. So in that case, we won't be able to establish a connection if ever.\n\nWe can try first. Mhmm. The make and model of the router. The brand and the model. Sorry?\n\nOptus. S h c m, g e n c o l? Is there a, like, a Wi Fi six router written? Mhmm. There should be, like, an Optus, then the serial name.\n\nI'm sorry. Can you repeat that one? Optus s hcccom. Mhmm. Up to Sedgecom Gateway.\n\nYou said 4? Gateway four g? Okay. Is there an okay. Is there a, like, a username and password for the router's interface?\n\nBecause we'll need that for you to enter the credentials that we're going to provide if ever You have to log in to the Rogers interface first. Mhmm. Okay. I see. Is it okay if I put you on hold for a while?\n\nLet me just check this router. Okay. Yep. Just for us to make sure if this router is compatible. Hang on.\n\nLet me just check. Hello? Yes. Thank you for waiting. So upon checking the router, unfortunately, that router modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup.\n\nSo, yeah, you'll be needing a compatible router. Right. Mhmm. May I know what router will you choose? Is it the Ertle Gaming one five six two o n?\n\nOkay. Okay. So you're just going to buy a router outside? Is that what you're saying? Okay.\n\nBut are you still willing to proceed with the plan speed with us? Mhmm. Yeah. Yeah. Because we just wanted to make sure for you to be connected.\n\nYeah. I'm really sorry about that. We just wanted to confirm it before you before we activate for us to be aware also. So the fast one. Mhmm.\n\nOkay. Okay. So mhmm. So for the fast one, it's $89.95, and for the no contract, it's $45. So our accounts department will send you an invoice for this.\n\nThen once the payment is settled, it's $89.95 per month. Mhmm. And the connection fee of $45 for no contract. So what we're going to do now is, I was our accounts department will send you an invoice for this. Then once the payment is settled, we'll then activate the service.\n\nThen once activated, we'll then send you an email instruction","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.10287308692932128},{"text":"Good morning.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.3456445038318634},{"text":"This is Marie from Airtel tech support.","start":2.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.3238852790423802},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.3036855806907018},{"text":"Yes.","start":11.04,"end":11.28,"sentiment":"neutral","sentiment_score":0.30841565132141113}],"sentiment":"neutral","sentiment_score":0.305405187256196,"num_words":17,"start":0.79999995,"end":11.28},{"sentences":[{"text":"I'm good.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.5224640518426895},{"text":"Thanks for 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Shed?","start":38.52,"end":39.82,"sentiment":"neutral","sentiment_score":0.009301732107996941},{"text":"Yes.","start":43.815,"end":44.135002,"sentiment":"neutral","sentiment_score":0.03309249132871628}],"sentiment":"neutral","sentiment_score":0.01609317223100286,"num_words":19,"start":20.875,"end":44.135002},{"sentences":[{"text":"So we're just calling to check-in because we have received your order, which is yeah.","start":44.135002,"end":51.915,"sentiment":"neutral","sentiment_score":0.0257008358836174},{"text":"Earlier, you order only the Super twelve month contract.","start":52.215,"end":56.715,"sentiment":"neutral","sentiment_score":-0.021702520756257906},{"text":"And just wanted to confirm yeah.","start":57.18,"end":61.66,"sentiment":"neutral","sentiment_score":-0.006910264181594054},{"text":"We attempted to contact you earlier, but there was no response.","start":61.66,"end":64.56,"sentiment":"neutral","sentiment_score":-0.15570578114552933},{"text":"Upon checking, there is no selected plan on your order.","start":65.98,"end":69.6,"sentiment":"neutral","sentiment_score":-0.17469421178102493}],"sentiment":"neutral","sentiment_score":-0.06492112635397444,"num_words":51,"start":44.135002,"end":69.6},{"sentences":[{"text":"So to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require a routing.","start":69.82,"end":79.755005,"sentiment":"neutral","sentiment_score":0.016832113601267337},{"text":"Actually, we have three speeds available, which is the basic, the standard, and the fast one.","start":83.33501,"end":91.399994,"sentiment":"neutral","sentiment_score":0.028745691059157252},{"text":"So for the basic one, we have the 25 Mbps unlimited, mhmm, which is $69.95.","start":92.1,"end":103.455,"sentiment":"neutral","sentiment_score":0.043455386410156886},{"text":"And we have the standard one, which is 50 MBPS unlimited, which is $79.95.","start":104.075005,"end":111.535,"sentiment":"neutral","sentiment_score":0.04502330161631107},{"text":"And we have the superfast, the fast one, which is 100 MBPS, and it's 18 m $0.95.","start":112.635,"end":126.23,"sentiment":"neutral","sentiment_score":0.045097361702252835}],"sentiment":"neutral","sentiment_score":0.03367294327238168,"num_words":87,"start":69.82,"end":126.23},{"sentences":[{"text":"I'm sorry.","start":126.69,"end":127.09,"sentiment":"neutral","sentiment_score":-0.08242152258753777},{"text":"It's 500 MBPS.","start":127.09,"end":128.39,"sentiment":"neutral","sentiment_score":-0.04495710258682569},{"text":"It's $89.95 per month.","start":133.345,"end":136.405,"sentiment":"neutral","sentiment_score":-0.014889399288222194},{"text":"Yeah.","start":139.985,"end":140.465,"sentiment":"neutral","sentiment_score":0.05800115317106247},{"text":"So do you still want to proceed with activating the service?","start":140.465,"end":144.24,"sentiment":"neutral","sentiment_score":0.05456384102051908}],"sentiment":"neutral","sentiment_score":0.014234831157539572,"num_words":21,"start":126.69,"end":144.24},{"sentences":[{"text":"Okay.","start":150.0,"end":150.5,"sentiment":"neutral","sentiment_score":0.016372762620449066},{"text":"And for the router, do you already have a router or you need to get a new one?","start":150.72,"end":155.78,"sentiment":"neutral","sentiment_score":-0.00200155863745345},{"text":"I'm sorry?","start":161.075,"end":169.655,"sentiment":"neutral","sentiment_score":-0.024266645312309265},{"text":"Actually, no.","start":169.955,"end":170.835,"sentiment":"neutral","sentiment_score":-0.06466033682227135},{"text":"The router should should be compatible with OPTIX Fiber upgrade connection for it to establish the Internet service.","start":170.835,"end":181.41,"sentiment":"neutral","sentiment_score":-0.014513363130390644}],"sentiment":"neutral","sentiment_score":-0.011189019352924533,"num_words":41,"start":150.0,"end":181.41},{"sentences":[{"text":"So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection.","start":187.445,"end":198.10501,"sentiment":"neutral","sentiment_score":0.04627367639914155},{"text":"Actually, our cheapest one for the router is $139.95.","start":202.43001,"end":208.45,"sentiment":"neutral","sentiment_score":0.12052751332521439},{"text":"But that's just the one.","start":211.63,"end":213.01,"sentiment":"neutral","sentiment_score":0.057683877646923065},{"text":"Yeah.","start":215.005,"end":215.505,"sentiment":"neutral","sentiment_score":0.14359012246131897},{"text":"It's free if you select the twelve month or twenty four month contract.","start":215.565,"end":221.105,"sentiment":"neutral","sentiment_score":0.18683671378172362}],"sentiment":"neutral","sentiment_score":0.10148141537016879,"num_words":48,"start":187.445,"end":221.105},{"sentences":[{"text":"Are you still willing to proceed with the twelve month contract?","start":221.245,"end":223.985,"sentiment":"neutral","sentiment_score":0.14167007329789075},{"text":"Actually, since you select the twelve month contract okay.","start":233.19,"end":239.75,"sentiment":"neutral","sentiment_score":-0.02786461491551664},{"text":"So if you choose the no contract, it has a connection fee of $45.","start":239.75,"end":245.295,"sentiment":"neutral","sentiment_score":-0.03262943162449768},{"text":"This is just a one time payment only, and the router is has a different price also.","start":245.83499,"end":252.655,"sentiment":"neutral","sentiment_score":-0.023808374233982143},{"text":"Okay.","start":257.115,"end":257.595,"sentiment":"neutral","sentiment_score":-0.025444477796554565}],"sentiment":"neutral","sentiment_score":0.008088276721537113,"num_words":52,"start":221.245,"end":257.595},{"sentences":[{"text":"So only the Internet plan?","start":257.595,"end":261.81998,"sentiment":"neutral","sentiment_score":0.008704542368650436},{"text":"Yeah.","start":263.0,"end":263.5,"sentiment":"neutral","sentiment_score":-0.00830196775496006},{"text":"But if ever the router your router is not compatible, it will not work also.","start":263.72,"end":268.78,"sentiment":"neutral","sentiment_score":-0.20184437309702238},{"text":"But you can buy a a a side store.","start":269.87997,"end":272.86,"sentiment":"neutral","sentiment_score":0.06536583354075749},{"text":"Yeah.","start":274.935,"end":275.335,"sentiment":"neutral","sentiment_score":0.0564723014831543}],"sentiment":"neutral","sentiment_score":-0.07573161448442167,"num_words":31,"start":257.595,"end":275.335},{"sentences":[{"text":"May I know the router for us to check the compatibility?","start":275.335,"end":277.995,"sentiment":"neutral","sentiment_score":0.03730153326283802},{"text":"The make and model of the router.","start":278.775,"end":280.715,"sentiment":"neutral","sentiment_score":0.008282722905278206},{"text":"May I know what Optus?","start":284.775,"end":286.07498,"sentiment":"neutral","sentiment_score":-0.011052238941192626},{"text":"Like, the model?","start":287.51,"end":288.49,"sentiment":"neutral","sentiment_score":-0.04460517503321171},{"text":"Okay.","start":290.39,"end":290.71,"sentiment":"neutral","sentiment_score":-0.026619384065270424}],"sentiment":"neutral","sentiment_score":0.009355548976196183,"num_words":27,"start":275.335,"end":290.71},{"sentences":[{"text":"Because it's written at the back of your router.","start":290.71,"end":296.09,"sentiment":"neutral","sentiment_score":-0.04364043432805273},{"text":"Yeah.","start":301.88498,"end":302.28497,"sentiment":"neutral","sentiment_score":-0.04007317125797272},{"text":"First, to make sure if it's compatible because sometimes there's a there's a problem with the with own router of the customers.","start":302.28497,"end":312.06497,"sentiment":"neutral","sentiment_score":-0.16961204243654554},{"text":"It's not compatible or it's already preconfigured with previous ISP that we cannot manually configure it with a new credentials.","start":312.925,"end":322.56003,"sentiment":"neutral","sentiment_score":-0.23206308037042617},{"text":"So in that case, we won't be able to establish a connection if ever.","start":325.1,"end":329.12003,"sentiment":"neutral","sentiment_score":-0.18085464196545736}],"sentiment":"neutral","sentiment_score":-0.17178073649605116,"num_words":66,"start":290.71,"end":329.12003},{"sentences":[{"text":"We can try first.","start":329.265,"end":341.58875,"sentiment":"neutral","sentiment_score":-0.03372472105547786},{"text":"Mhmm.","start":356.31,"end":356.81,"sentiment":"neutral","sentiment_score":-0.0068511697463691235},{"text":"The make and model of the router.","start":358.035,"end":360.135,"sentiment":"neutral","sentiment_score":-0.007482466820095267},{"text":"The brand and the model.","start":360.355,"end":361.89502,"sentiment":"neutral","sentiment_score":-0.0013539733365178109},{"text":"Sorry?","start":365.55502,"end":366.05502,"sentiment":"neutral","sentiment_score":-0.05819547921419144}],"sentiment":"neutral","sentiment_score":-0.014394037089207105,"num_words":18,"start":329.265,"end":366.05502},{"sentences":[{"text":"Optus.","start":366.11502,"end":366.61502,"sentiment":"neutral","sentiment_score":-0.0376056395471096},{"text":"S h c m, g e n c o l?","start":374.12,"end":383.555,"sentiment":"neutral","sentiment_score":0.0056802962440997366},{"text":"Is there a, like, a Wi Fi six router written?","start":388.73502,"end":392.915,"sentiment":"neutral","sentiment_score":0.004817291803192347},{"text":"Mhmm.","start":399.75,"end":400.25,"sentiment":"neutral","sentiment_score":0.015586565248668194},{"text":"There should be, like, an Optus, then the serial name.","start":404.79,"end":409.21002,"sentiment":"neutral","sentiment_score":0.033734416216611864}],"sentiment":"neutral","sentiment_score":0.013134405260643689,"num_words":32,"start":366.11502,"end":409.21002},{"sentences":[{"text":"I'm sorry.","start":426.4,"end":426.88,"sentiment":"neutral","sentiment_score":-0.05361573025584221},{"text":"Can you repeat that one?","start":426.88,"end":428.24,"sentiment":"neutral","sentiment_score":-0.05122986063361168},{"text":"Optus s hcccom.","start":428.24,"end":449.825,"sentiment":"neutral","sentiment_score":0.007818209550653895},{"text":"Mhmm.","start":449.825,"end":450.325,"sentiment":"neutral","sentiment_score":0.0023142590653151274},{"text":"Up to Sedgecom Gateway.","start":451.105,"end":455.23,"sentiment":"neutral","sentiment_score":0.012337791151367128}],"sentiment":"neutral","sentiment_score":-0.019217380757133164,"num_words":15,"start":426.4,"end":455.23},{"sentences":[{"text":"You said 4?","start":460.73,"end":462.35,"sentiment":"neutral","sentiment_score":0.014421124632159868},{"text":"Gateway four g?","start":462.65002,"end":464.11002,"sentiment":"neutral","sentiment_score":0.0204962103938063},{"text":"Okay.","start":466.33002,"end":466.83002,"sentiment":"neutral","sentiment_score":0.06814485788345337},{"text":"Is there an okay.","start":467.385,"end":479.34,"sentiment":"neutral","sentiment_score":0.0701327733695507},{"text":"Is there a, like, a username and password for the router's interface?","start":480.22,"end":489.04,"sentiment":"neutral","sentiment_score":0.03742891503497958}],"sentiment":"neutral","sentiment_score":0.03924238855910042,"num_words":23,"start":460.73,"end":489.04},{"sentences":[{"text":"Because we'll need that for you to enter the credentials that we're going to provide if ever You have to log in to the Rogers interface first.","start":489.82,"end":501.365,"sentiment":"neutral","sentiment_score":0.004544341936707497},{"text":"Mhmm.","start":513.35,"end":513.85,"sentiment":"neutral","sentiment_score":-0.027086593210697178},{"text":"Okay.","start":515.67,"end":515.99,"sentiment":"neutral","sentiment_score":-0.0137605182826519},{"text":"I see.","start":515.99,"end":516.65,"sentiment":"neutral","sentiment_score":-0.006799471564590931},{"text":"Is it okay if I put you on hold for a while?","start":517.83,"end":519.91,"sentiment":"neutral","sentiment_score":-0.03908067662268877}],"sentiment":"neutral","sentiment_score":-0.00931899864659753,"num_words":43,"start":489.82,"end":519.91},{"sentences":[{"text":"Let me just check this router.","start":519.91,"end":527.855,"sentiment":"neutral","sentiment_score":0.11372613006581862},{"text":"Okay.","start":528.235,"end":528.735,"sentiment":"neutral","sentiment_score":0.03390029817819595},{"text":"Yep.","start":532.875,"end":533.27496,"sentiment":"neutral","sentiment_score":0.1342351734638214},{"text":"Just for us to make sure if this router is compatible.","start":533.27496,"end":536.33496,"sentiment":"neutral","sentiment_score":0.1043640368364074},{"text":"Hang on.","start":536.72003,"end":537.04004,"sentiment":"neutral","sentiment_score":0.054684532806277275}],"sentiment":"neutral","sentiment_score":0.10037455823095072,"num_words":21,"start":519.91,"end":537.04004},{"sentences":[{"text":"Let me just check.","start":537.04004,"end":541.63,"sentiment":"neutral","sentiment_score":0.07064044941216707},{"text":"Hello?","start":608.615,"end":609.115,"sentiment":"neutral","sentiment_score":0.08558042347431183},{"text":"Yes.","start":612.295,"end":612.795,"sentiment":"neutral","sentiment_score":0.27020299434661865},{"text":"Thank you for waiting.","start":612.935,"end":613.995,"sentiment":"positive","sentiment_score":0.46360334381461143},{"text":"So upon checking the router, unfortunately, that router modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup.","start":614.295,"end":631.57,"sentiment":"negative","sentiment_score":-0.585786863735744}],"sentiment":"negative","sentiment_score":-0.40021736977828876,"num_words":45,"start":537.04004,"end":631.57},{"sentences":[{"text":"So, yeah, you'll be needing a compatible router.","start":634.085,"end":637.305,"sentiment":"neutral","sentiment_score":-0.31533607840538025},{"text":"Right.","start":640.565,"end":641.065,"sentiment":"neutral","sentiment_score":0.16707995533943176},{"text":"Mhmm.","start":642.085,"end":642.585,"sentiment":"neutral","sentiment_score":0.07634712755680084},{"text":"May I know what router will you choose?","start":643.28503,"end":645.705,"sentiment":"neutral","sentiment_score":0.06753225438296795},{"text":"Is it the Ertle Gaming one five six two o n?","start":646.02,"end":649.08,"sentiment":"neutral","sentiment_score":0.026068622161718933}],"sentiment":"neutral","sentiment_score":-0.050077540189798535,"num_words":29,"start":634.085,"end":649.08},{"sentences":[{"text":"Okay.","start":655.7,"end":656.2,"sentiment":"neutral","sentiment_score":-0.013746369630098345},{"text":"Okay.","start":656.58,"end":657.08,"sentiment":"neutral","sentiment_score":0.012553097680211067},{"text":"So you're just going to buy a router outside?","start":657.30005,"end":661.005,"sentiment":"neutral","sentiment_score":0.03499048430886534},{"text":"Is that what you're saying?","start":661.385,"end":662.52496,"sentiment":"neutral","sentiment_score":0.013940197974443435},{"text":"Okay.","start":664.02496,"end":664.52496,"sentiment":"neutral","sentiment_score":0.02639930322766304}],"sentiment":"neutral","sentiment_score":0.02410713999586947,"num_words":17,"start":655.7,"end":664.52496},{"sentences":[{"text":"But are you still willing to proceed with the plan speed with us?","start":664.665,"end":670.125,"sentiment":"neutral","sentiment_score":0.06026247057777185},{"text":"Mhmm.","start":675.87006,"end":676.37006,"sentiment":"neutral","sentiment_score":-0.009675419889390469},{"text":"Yeah.","start":676.67004,"end":677.17004,"sentiment":"neutral","sentiment_score":-0.0046346597373485565},{"text":"Yeah.","start":681.39,"end":681.89,"sentiment":"neutral","sentiment_score":-0.022387009114027023},{"text":"Because we just wanted to make sure for you to be connected.","start":681.95,"end":686.955,"sentiment":"neutral","sentiment_score":-0.10950726053367059}],"sentiment":"neutral","sentiment_score":-0.020263289201206396,"num_words":28,"start":664.665,"end":686.955},{"sentences":[{"text":"Yeah.","start":689.97504,"end":690.295,"sentiment":"neutral","sentiment_score":-0.2835865616798401},{"text":"I'm really sorry about that.","start":690.295,"end":691.735,"sentiment":"negative","sentiment_score":-0.4365135669708252},{"text":"We just wanted to confirm it before you before we activate for us to be aware also.","start":691.735,"end":697.59503,"sentiment":"neutral","sentiment_score":-0.17857418691410737},{"text":"So the fast one.","start":698.35004,"end":708.51,"sentiment":"neutral","sentiment_score":0.030964378267526627},{"text":"Mhmm.","start":708.51,"end":709.01,"sentiment":"neutral","sentiment_score":0.0107054952532053}],"sentiment":"neutral","sentiment_score":-0.19169116306251713,"num_words":28,"start":689.97504,"end":709.01},{"sentences":[{"text":"Okay.","start":711.15,"end":711.65,"sentiment":"neutral","sentiment_score":-0.04910984635353088},{"text":"Okay.","start":712.83,"end":713.23004,"sentiment":"neutral","sentiment_score":-0.04448716714978218},{"text":"So mhmm.","start":713.23004,"end":715.11505,"sentiment":"neutral","sentiment_score":-0.03858004882931709},{"text":"So for the fast one, it's $89.95, and for the no contract, it's $45.","start":715.11505,"end":721.61505,"sentiment":"neutral","sentiment_score":0.010636831966361828},{"text":"So our accounts department will send you an invoice for this.","start":722.075,"end":725.53503,"sentiment":"neutral","sentiment_score":0.025714127516204662}],"sentiment":"neutral","sentiment_score":0.009000480656736884,"num_words":29,"start":711.15,"end":725.53503},{"sentences":[{"text":"Then once the payment is settled, it's $89.95 per month.","start":725.835,"end":734.87,"sentiment":"neutral","sentiment_score":-0.013182656839489937},{"text":"Mhmm.","start":735.01,"end":735.51,"sentiment":"neutral","sentiment_score":0.006769371684640646},{"text":"And the connection fee of $45 for no contract.","start":736.77,"end":740.63,"sentiment":"neutral","sentiment_score":-0.042069819652371936},{"text":"So what we're going to do now is, I was our accounts department will send you an invoice for this.","start":741.25,"end":748.815,"sentiment":"neutral","sentiment_score":0.05961555447429419},{"text":"Then once the payment is settled, we'll then activate the service.","start":750.315,"end":753.935,"sentiment":"neutral","sentiment_score":0.0679454097354954}],"sentiment":"neutral","sentiment_score":0.02815735339205347,"num_words":51,"start":725.835,"end":753.935},{"sentences":[{"text":"Then once activated, we'll then send you an email instruction","start":754.47504,"end":758.505,"sentiment":"neutral","sentiment_score":0.11766338609158992}],"sentiment":"neutral","sentiment_score":0.11766338609158992,"num_words":10,"start":754.47504,"end":758.505}]}}]},{"alternatives":[{"transcript":"Hi. How are you? Good. I just missed a call. So where are you calling from? Where where where you guys call from? Yes. Yes. Yep. What is the speed available? Yep. Yep. Okay. And how much is that? Yeah. This one is fine. Yes. I have one Optus router. I have one, but I don't know if it's compatible. Every router is compatible? Sorry? So how much is the router? So the website says it's free. Like, how good is that outfit coming with that? No. No. I don't want contract. No. I don't want router. Yes. I have very good router. Very fast. Optus. Oh, I don't know. How to know that? I'm not home. Just a moment. Let me find. It's So what you want to know from the back? SAGEMCOM something? SageMCOM, s a g e m c o m. S s a g e m c o m. Is it in gateway fast fifty three sixty six LTE? WiFi six. It's Optus Sagecom gateway fast five three double six LTE four g. SageMcomb, s it's a one word, s a g e m c o m. S a g e m c o m. Gateway. Yep. That's it. Yes. 5366 LTE four g backup NBN modem. Or what? Oh, it's I'm not at property right now. I'm just trying to sign up. I didn't even live there anymore right now starting from next week. Router is good. Don't worry about router. I'm not I'm gonna buy. Yep. Okay. I will buy one. No. I'm not gonna buy from you people. I will buy my Yes. Yeah. That's what I'm trying to do. One last ten minutes. But you're trying to send me down to? Yeah. I'm telling you I'm not a buyer, but you're still wasting my time. Yep. So it won't be any contract, and it will be $89 plan. And yeah. And no router or nothing. And no contract. How much is for the fast one? Sorry. Yep. Okay. Okay. Alright. Thank 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How are you? Good. I just missed a call. So where are you calling from?\n\nWhere where where you guys call from? Yes. Yes. Yep. What is the speed available?\n\nYep. Yep. Okay. And how much is that? Yeah.\n\nThis one is fine. Yes. I have one Optus router. I have one, but I don't know if it's compatible. Every router is compatible?\n\nSorry? So how much is the router? So the website says it's free. Like, how good is that outfit coming with that? No.\n\nNo. I don't want contract. No. I don't want router. Yes.\n\nI have very good router. Very fast. Optus. Oh, I don't know. How to know that?\n\nI'm not home. Just a moment. Let me find. It's So what you want to know from the back? SAGEMCOM something?\n\nSageMCOM, s a g e m c o m. S s a g e m c o m. Is it in gateway fast fifty three sixty six LTE? WiFi six. It's Optus Sagecom gateway fast five three double six LTE four g.\n\nSageMcomb, s it's a one word, s a g e m c o m. S a g e m c o m. Gateway. Yep. 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Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":9.04,"end":9.2,"sentiment":"neutral","sentiment_score":0.143425852060318},{"text":"How are you?","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.13118835290273032},{"text":"Good.","start":14.725,"end":15.225,"sentiment":"neutral","sentiment_score":0.29136115312576294},{"text":"I just missed a call.","start":16.165,"end":17.545,"sentiment":"neutral","sentiment_score":0.009781262278556824},{"text":"So where are you calling from?","start":27.43,"end":28.890001,"sentiment":"neutral","sentiment_score":0.0034743930834035077}],"sentiment":"neutral","sentiment_score":0.056131545861717314,"num_words":16,"start":9.04,"end":28.890001},{"sentences":[{"text":"Where where where you guys call 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still wasting my time.","start":685.075,"end":688.455,"sentiment":"negative","sentiment_score":-0.47946858176818263},{"text":"Yep.","start":698.69,"end":699.01,"sentiment":"neutral","sentiment_score":0.025023682042956352},{"text":"So it won't be any contract, and it will be $89 plan.","start":699.01,"end":706.23,"sentiment":"neutral","sentiment_score":-0.006760225476076205},{"text":"And yeah.","start":709.25,"end":710.45,"sentiment":"neutral","sentiment_score":-0.003929542377591133},{"text":"And no router or nothing.","start":710.45,"end":712.07,"sentiment":"neutral","sentiment_score":-0.07200641520321369}],"sentiment":"neutral","sentiment_score":-0.20172974992204795,"num_words":33,"start":685.075,"end":712.07},{"sentences":[{"text":"And no contract.","start":712.67505,"end":713.73505,"sentiment":"neutral","sentiment_score":-0.06804532806078593},{"text":"How much is for the fast 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Good morning. This is Marie from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good. I just missed a call.\n\nChannel 0: Mhmm. Okay. I see. May I know your name, please?\n\nChannel 1: So where are you calling from? Where where where you guys call from?\n\nChannel 0: This is from Airtel Australia. Am I speaking with Shed?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yes. So we're just calling to check-in because we have received your order, which\n\nChannel 1: Yep.\n\nChannel 0: is yeah. Earlier, you order only the Super twelve month contract. And just wanted to confirm yeah. We attempted to contact you earlier, but there was no response. Upon checking, there is no selected plan on your order.\n\nSo to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require\n\nChannel 1: What is\n\nChannel 0: a\n\nChannel 1: the\n\nChannel 0: routing.\n\nChannel 1: speed available?\n\nChannel 0: Actually, we have three speeds available, which is the basic, the standard, and the fast one. So for the basic one, we have the 25 Mbps\n\nChannel 1: Yep.\n\nChannel 0: unlimited,\n\nChannel 1: Yep.\n\nChannel 0: mhmm, which is $69.95. And we have the standard one, which is 50 MBPS unlimited, which is $79.95. And we have the superfast, the fast one, which is 100 MBPS, and\n\nChannel 1: Okay.\n\nChannel 0: it's 18 m $0.95. I'm sorry. It's 500 MBPS.\n\nChannel 1: And how much is that?\n\nChannel 0: It's $89.95 per month.\n\nChannel 1: Yeah. This one is fine.\n\nChannel 0: Yeah. So do you still want to proceed with activating the service?\n\nChannel 1: Yes.\n\nChannel 0: Okay. And for the router, do you already have a router or you need to get a new one?\n\nChannel 1: I have one Optus router.\n\nChannel 0: I'm\n\nChannel 1: I have one, but I don't know if it's compatible. Every router is compatible?\n\nChannel 0: sorry? Actually, no. The router should should be compatible with OPTIX Fiber upgrade connection for it to establish the Internet service.\n\nChannel 1: Sorry?\n\nChannel 0: So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection.\n\nChannel 1: So how much is the router?\n\nChannel 0: Actually, our cheapest one for the router is $139.95.\n\nChannel 1: So the website\n\nChannel 0: But that's\n\nChannel 1: says\n\nChannel 0: just\n\nChannel 1: it's\n\nChannel 0: the one.\n\nChannel 1: free.\n\nChannel 0: Yeah. It's free if you select the twelve month or twenty four month contract. Are you still willing to proceed with the twelve month contract?\n\nChannel 1: Like, how good is that outfit coming with that?\n\nChannel 0: Actually, since you select the twelve month contract\n\nChannel 1: No. No. I don't want contract.\n\nChannel 0: okay. So if you choose the no contract, it has a connection fee of $45. This is just a one time payment only, and the router is has a different price also.\n\nChannel 1: No. I don't want router.\n\nChannel 0: Okay. So only the Internet\n\nChannel 1: Yes.\n\nChannel 0: plan? Yeah. But if ever the router your router is not compatible, it will not work also. But you can buy\n\nChannel 1: I have very\n\nChannel 0: a a\n\nChannel 1: good\n\nChannel 0: a side\n\nChannel 1: router.\n\nChannel 0: store.\n\nChannel 1: Very fast.\n\nChannel 0: Yeah. May I know the router for us to check the compatibility? The make and model of the router.\n\nChannel 1: Optus.\n\nChannel 0: May I know what Optus? Like,\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: I don't\n\nChannel 0: model?\n\nChannel 1: know.\n\nChannel 0: Okay.\n\nChannel 1: How\n\nChannel 0: Because\n\nChannel 1: to know that?\n\nChannel 0: it's written at the back of your router.\n\nChannel 1: I'm not home.\n\nChannel 0: Yeah. First, to make sure if it's compatible because sometimes there's a there's a problem with the with own router of the customers. It's not compatible or it's already preconfigured with previous ISP that we cannot manually configure it with a new credentials. So in that case, we won't be able to establish a connection if ever. We can try\n\nChannel 1: Just\n\nChannel 0: first.\n\nChannel 1: a moment. Let me find. It's So what you want to know from the back?\n\nChannel 0: Mhmm. The make and model of the router. The brand and the model.\n\nChannel 1: SAGEMCOM something?\n\nChannel 0: Sorry? Optus.\n\nChannel 1: SageMCOM, s a g e m c o m.\n\nChannel 0: S h c m,\n\nChannel 1: S s a g e m c o m.\n\nChannel 0: g e n\n\nChannel 1: Is it\n\nChannel 0: c\n\nChannel 1: in\n\nChannel 0: o\n\nChannel 1: gateway\n\nChannel 0: l?\n\nChannel 1: fast fifty three sixty six LTE?\n\nChannel 0: Is there a, like, a Wi Fi six router written?\n\nChannel 1: WiFi six.\n\nChannel 0: Mhmm. There should be, like, an Optus, then the serial name.\n\nChannel 1: It's Optus Sagecom gateway fast five three double six LTE four g.\n\nChannel 0: I'm sorry. Can you repeat that one? Optus\n\nChannel 1: SageMcomb, s it's a one word, s a g e m c o m.\n\nChannel 0: s hcccom.\n\nChannel 1: S a g e m c o\n\nChannel 0: Mhmm. Up to Sedgecom\n\nChannel 1: m. Gateway.\n\nChannel 0: Gateway.\n\nChannel 1: Yep. That's it.\n\nChannel 0: You said 4? Gateway four g?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is there an\n\nChannel 1: 5366 LTE four g backup NBN\n\nChannel 0: okay. Is there a, like, a username and password\n\nChannel 1: modem. Or what?\n\nChannel 0: for the router's interface? Because we'll need that for you to enter the credentials that we're going to provide if ever You have to log in to the Rogers interface first.\n\nChannel 1: Oh, it's I'm not at property right now. I'm just trying to sign up. I didn't even live there anymore right now starting from next week.\n\nChannel 0: Mhmm. Okay. I see. Is it okay if I put you on hold for a while? Let me just check this\n\nChannel 1: Router is good. Don't worry about router.\n\nChannel 0: router.\n\nChannel 1: I'm not\n\nChannel 0: Okay.\n\nChannel 1: I'm\n\nChannel 0: Yep. Just for us to make sure if this router\n\nChannel 1: gonna\n\nChannel 0: is\n\nChannel 1: buy.\n\nChannel 0: compatible. Hang on. Let me just check. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking the router, unfortunately, that router modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup. So, yeah, you'll be needing a compatible router.\n\nChannel 1: Okay. I will buy\n\nChannel 0: Right.\n\nChannel 1: one.\n\nChannel 0: Mhmm. May I know what router will you choose? Is it the Ertle Gaming one five six two o n?\n\nChannel 1: No. I'm not gonna buy from you people. I will buy my\n\nChannel 0: Okay. Okay. So you're just going to buy a router\n\nChannel 1: Yes.\n\nChannel 0: outside? Is that what you're saying? Okay. But are you still willing to proceed with the plan speed with us?\n\nChannel 1: Yeah. That's what I'm trying to do.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: One last ten minutes. But you're trying to send me down to?\n\nChannel 0: Yeah. Because we just wanted to make sure for you\n\nChannel 1: Yeah. I'm telling\n\nChannel 0: to\n\nChannel 1: you I'm not a\n\nChannel 0: be\n\nChannel 1: buyer,\n\nChannel 0: connected.\n\nChannel 1: but you're still wasting my time.\n\nChannel 0: Yeah. I'm really sorry about that. We just wanted to confirm it before you before we activate for us to be aware also. So\n\nChannel 1: Yep. So it won't be any contract, and it will be $89 plan.\n\nChannel 0: the fast one. Mhmm.\n\nChannel 1: And yeah. And no router\n\nChannel 0: Okay.\n\nChannel 1: or nothing. And\n\nChannel 0: Okay.\n\nChannel 1: no\n\nChannel 0: So\n\nChannel 1: contract.\n\nChannel 0: mhmm. So for the fast one, it's $89.95, and for the no contract, it's $45. So our accounts department will send you an invoice for this. Then once the payment is settled,\n\nChannel 1: How much is for the fast one? Sorry.\n\nChannel 0: it's $89.95\n\nChannel 1: Yep.\n\nChannel 0: per month. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: And the connection fee of $45 for no contract. So what we're going to do now is, I was our accounts department will send you an invoice for this. Then once the payment is settled, we'll then activate the service. Then once activated, we'll then send you an email instruction\n\nChannel 1: Okay. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.10287308692932128},{"text":"Good morning.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.3456445038318634},{"text":"This is Marie from Airtel tech support.","start":2.0,"end":4.98,"sentiment":"neutral","sentiment_score":0.3238852790423802},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.3036855806907018}],"sentiment":"neutral","sentiment_score":0.30521703325212,"channel":0,"num_words":16,"start":0.79999995,"end":6.8199997},{"sentences":[{"text":"Hi.","start":9.04,"end":9.2,"sentiment":"neutral","sentiment_score":0.143425852060318},{"text":"How are you?","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.13118835290273032}],"sentiment":"neutral","sentiment_score":0.13424772769212723,"channel":1,"num_words":4,"start":9.04,"end":10.0199995},{"sentences":[{"text":"Yes.","start":11.04,"end":11.28,"sentiment":"neutral","sentiment_score":0.30841565132141113},{"text":"I'm good.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.5224640518426895},{"text":"Thanks for asking.","start":11.679999,"end":12.559999,"sentiment":"positive","sentiment_score":0.625642200311025},{"text":"How are you?","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":0.3012975851694743}],"sentiment":"positive","sentiment_score":0.45935145682758755,"channel":0,"num_words":9,"start":11.04,"end":13.38},{"sentences":[{"text":"Good.","start":14.725,"end":15.225,"sentiment":"neutral","sentiment_score":0.29136115312576294},{"text":"I just missed a call.","start":16.165,"end":17.545,"sentiment":"neutral","sentiment_score":0.009781262278556824}],"sentiment":"neutral","sentiment_score":0.05671124408642451,"channel":1,"num_words":6,"start":14.725,"end":17.545},{"sentences":[{"text":"Mhmm.","start":20.395,"end":20.715,"sentiment":"neutral","sentiment_score":0.0005668899975717068},{"text":"Okay.","start":20.715,"end":20.875,"sentiment":"neutral","sentiment_score":0.019520767033100128},{"text":"I see.","start":20.875,"end":21.515,"sentiment":"neutral","sentiment_score":0.021209655329585075},{"text":"May I know your name, please?","start":21.515,"end":22.895,"sentiment":"neutral","sentiment_score":0.022658174547056358}],"sentiment":"neutral","sentiment_score":0.019845601497218014,"channel":0,"num_words":10,"start":20.395,"end":22.895},{"sentences":[{"text":"So where are you calling from?","start":27.43,"end":28.890001,"sentiment":"neutral","sentiment_score":0.0034743930834035077},{"text":"Where where where you guys call from?","start":29.27,"end":31.61,"sentiment":"neutral","sentiment_score":-0.00004666970510567937}],"sentiment":"neutral","sentiment_score":0.0015784361972831762,"channel":1,"num_words":13,"start":27.43,"end":31.61},{"sentences":[{"text":"This is from Airtel Australia.","start":36.44,"end":38.3,"sentiment":"neutral","sentiment_score":0.009560152515769004},{"text":"Am I speaking with Shed?","start":38.52,"end":39.82,"sentiment":"neutral","sentiment_score":0.009301732107996941}],"sentiment":"neutral","sentiment_score":0.009430942311882972,"channel":0,"num_words":10,"start":36.44,"end":39.82},{"sentences":[{"text":"Yes.","start":41.59,"end":41.989998,"sentiment":"neutral","sentiment_score":0.02761349454522133},{"text":"Yes.","start":41.989998,"end":42.489998,"sentiment":"neutral","sentiment_score":0.03275648504495621}],"sentiment":"neutral","sentiment_score":0.030184989795088768,"channel":1,"num_words":2,"start":41.59,"end":42.489998},{"sentences":[{"text":"Yes.","start":43.815,"end":44.135002,"sentiment":"neutral","sentiment_score":0.03309249132871628},{"text":"So we're just calling to check-in because we have received your order, which","start":44.135002,"end":50.535,"sentiment":"neutral","sentiment_score":0.02745603397488594}],"sentiment":"neutral","sentiment_score":0.02785863807158811,"channel":0,"num_words":14,"start":43.815,"end":50.535},{"sentences":[{"text":"Yep.","start":50.365,"end":50.865,"sentiment":"neutral","sentiment_score":0.020310787484049797}],"sentiment":"neutral","sentiment_score":0.020310787484049797,"channel":1,"num_words":1,"start":50.365,"end":50.865},{"sentences":[{"text":"is yeah.","start":50.535,"end":51.915,"sentiment":"neutral","sentiment_score":0.014292048290371897},{"text":"Earlier, you order only the Super twelve month contract.","start":52.215,"end":56.715,"sentiment":"neutral","sentiment_score":-0.021702520756257906},{"text":"And just wanted to confirm yeah.","start":57.18,"end":61.66,"sentiment":"neutral","sentiment_score":-0.006910264181594054},{"text":"We attempted to contact you earlier, but there was no response.","start":61.66,"end":64.56,"sentiment":"neutral","sentiment_score":-0.15570578114552933},{"text":"Upon checking, there is no selected plan on your order.","start":65.98,"end":69.6,"sentiment":"neutral","sentiment_score":-0.17469421178102493}],"sentiment":"neutral","sentiment_score":-0.09652383909805824,"channel":0,"num_words":38,"start":50.535,"end":69.6},{"sentences":[{"text":"So to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require","start":69.82,"end":79.175,"sentiment":"neutral","sentiment_score":0.01872817410723023}],"sentiment":"neutral","sentiment_score":0.01872817410723023,"channel":0,"num_words":23,"start":69.82,"end":79.175},{"sentences":[{"text":"What is","start":78.784996,"end":79.185,"sentiment":"neutral","sentiment_score":-0.0036299778148531914}],"sentiment":"neutral","sentiment_score":-0.0036299778148531914,"channel":1,"num_words":2,"start":78.784996,"end":79.185},{"sentences":[{"text":"a","start":79.175,"end":79.255005,"sentiment":"neutral","sentiment_score":-0.003084625117480755}],"sentiment":"neutral","sentiment_score":-0.003084625117480755,"channel":0,"num_words":1,"start":79.175,"end":79.255005},{"sentences":[{"text":"the","start":79.185,"end":79.34499,"sentiment":"neutral","sentiment_score":-0.006815953180193901}],"sentiment":"neutral","sentiment_score":-0.006815953180193901,"channel":1,"num_words":1,"start":79.185,"end":79.34499},{"sentences":[{"text":"routing.","start":79.255005,"end":79.755005,"sentiment":"neutral","sentiment_score":-0.0068605393171310425}],"sentiment":"neutral","sentiment_score":-0.0068605393171310425,"channel":0,"num_words":1,"start":79.255005,"end":79.755005},{"sentences":[{"text":"speed available?","start":79.34499,"end":80.16499,"sentiment":"neutral","sentiment_score":0.0007665138691663742}],"sentiment":"neutral","sentiment_score":0.0007665138691663742,"channel":1,"num_words":2,"start":79.34499,"end":80.16499},{"sentences":[{"text":"Actually, we have three speeds available, which is the basic, the standard, and the fast one.","start":83.33501,"end":91.399994,"sentiment":"neutral","sentiment_score":0.028745691059157252},{"text":"So for the basic one, we have the 25 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$69.95.","start":99.619995,"end":103.455,"sentiment":"neutral","sentiment_score":0.03192760981619358},{"text":"And we have the standard one, which is 50 MBPS unlimited, which is $79.95.","start":104.075005,"end":111.535,"sentiment":"neutral","sentiment_score":0.04502330161631107},{"text":"And we have the superfast, the fast one, which is 100 MBPS, and","start":112.635,"end":124.05,"sentiment":"neutral","sentiment_score":0.057715137560780234}],"sentiment":"neutral","sentiment_score":0.04865591774784749,"channel":0,"num_words":31,"start":99.619995,"end":124.05},{"sentences":[{"text":"Okay.","start":123.76,"end":124.26,"sentiment":"neutral","sentiment_score":0.017534108832478523}],"sentiment":"neutral","sentiment_score":0.017534108832478523,"channel":1,"num_words":1,"start":123.76,"end":124.26},{"sentences":[{"text":"it's 18 m $0.95.","start":124.05,"end":126.23,"sentiment":"neutral","sentiment_score":0.004089590162038803},{"text":"I'm sorry.","start":126.69,"end":127.09,"sentiment":"neutral","sentiment_score":-0.08242152258753777},{"text":"It's 500 MBPS.","start":127.09,"end":128.39,"sentiment":"neutral","sentiment_score":-0.04495710258682569}],"sentiment":"neutral","sentiment_score":-0.03148399914304415,"channel":0,"num_words":9,"start":124.05,"end":128.39},{"sentences":[{"text":"And how much is that?","start":130.00499,"end":131.465,"sentiment":"neutral","sentiment_score":-0.02242179326713085}],"sentiment":"neutral","sentiment_score":-0.02242179326713085,"channel":1,"num_words":5,"start":130.00499,"end":131.465},{"sentences":[{"text":"It's $89.95 per month.","start":133.345,"end":136.405,"sentiment":"neutral","sentiment_score":-0.014889399288222194}],"sentiment":"neutral","sentiment_score":-0.014889399288222194,"channel":0,"num_words":4,"start":133.345,"end":136.405},{"sentences":[{"text":"Yeah.","start":137.28499,"end":137.605,"sentiment":"neutral","sentiment_score":0.06417286396026611},{"text":"This one is fine.","start":137.605,"end":138.745,"sentiment":"neutral","sentiment_score":0.10573915392160416}],"sentiment":"neutral","sentiment_score":0.09742589592933655,"channel":1,"num_words":5,"start":137.28499,"end":138.745},{"sentences":[{"text":"Yeah.","start":139.985,"end":140.465,"sentiment":"neutral","sentiment_score":0.05800115317106247},{"text":"So do you still want to proceed with activating the service?","start":140.465,"end":144.24,"sentiment":"neutral","sentiment_score":0.05456384102051908}],"sentiment":"neutral","sentiment_score":0.05485028369973103,"channel":0,"num_words":12,"start":139.985,"end":144.24},{"sentences":[{"text":"Yes.","start":148.09999,"end":148.59999,"sentiment":"neutral","sentiment_score":0.031326908618211746}],"sentiment":"neutral","sentiment_score":0.031326908618211746,"channel":1,"num_words":1,"start":148.09999,"end":148.59999},{"sentences":[{"text":"Okay.","start":150.0,"end":150.5,"sentiment":"neutral","sentiment_score":0.016372762620449066},{"text":"And for the router, do you already have a router or you need to get a new one?","start":150.72,"end":155.78,"sentiment":"neutral","sentiment_score":-0.00200155863745345}],"sentiment":"neutral","sentiment_score":-0.001034489097563844,"channel":0,"num_words":19,"start":150.0,"end":155.78},{"sentences":[{"text":"I have one Optus router.","start":156.965,"end":158.825,"sentiment":"neutral","sentiment_score":-0.020464453846216202}],"sentiment":"neutral","sentiment_score":-0.020464453846216202,"channel":1,"num_words":5,"start":156.965,"end":158.825},{"sentences":[{"text":"I'm","start":161.075,"end":161.575,"sentiment":"neutral","sentiment_score":-0.02076355181634426}],"sentiment":"neutral","sentiment_score":-0.02076355181634426,"channel":0,"num_words":1,"start":161.075,"end":161.575},{"sentences":[{"text":"I have one, but I don't know if it's compatible.","start":163.765,"end":166.025,"sentiment":"neutral","sentiment_score":-0.047230723313987255},{"text":"Every router is 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service.","start":170.835,"end":181.41,"sentiment":"neutral","sentiment_score":-0.014513363130390644}],"sentiment":"neutral","sentiment_score":-0.01992052137142136,"channel":0,"num_words":21,"start":169.155,"end":181.41},{"sentences":[{"text":"Sorry?","start":185.31,"end":185.81,"sentiment":"neutral","sentiment_score":-0.01892503909766674}],"sentiment":"neutral","sentiment_score":-0.01892503909766674,"channel":1,"num_words":1,"start":185.31,"end":185.81},{"sentences":[{"text":"So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection.","start":187.445,"end":198.10501,"sentiment":"neutral","sentiment_score":0.04627367639914155}],"sentiment":"neutral","sentiment_score":0.04627367639914155,"channel":0,"num_words":20,"start":187.445,"end":198.10501},{"sentences":[{"text":"So how much is the 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modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup.","start":614.295,"end":631.57,"sentiment":"negative","sentiment_score":-0.585786863735744},{"text":"So, yeah, you'll be needing a compatible router.","start":634.085,"end":637.305,"sentiment":"neutral","sentiment_score":-0.31533607840538025}],"sentiment":"negative","sentiment_score":-0.4354294268414378,"channel":0,"num_words":48,"start":612.295,"end":637.305},{"sentences":[{"text":"Okay.","start":639.215,"end":639.715,"sentiment":"neutral","sentiment_score":0.06805712729692459},{"text":"I will 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The customer is informed of the three speed options available for their internet plan and is offered a cheaper router for $139.95 per month. The customer is also informed of the need for a router and is given information on the make and model of the router and its compatibility with the internet plan. The customer is also informed of the need for a compatible router and is given information on the connection fee and payment process."},"intents":{"segments":[{"text":"So we're just calling to check-in because we have received your order, which Yep. is yeah.","start_word":71,"end_word":86,"intents":[{"intent":"Check order status","confidence_score":0.5092311}]},{"text":"So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection.","start_word":312,"end_word":331,"intents":[{"intent":"Confirm router compatibility","confidence_score":0.2651033}]},{"text":"So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection. So how much is the router?","start_word":312,"end_word":337,"intents":[{"intent":"Inquire about router compatibility","confidence_score":0.008757631}]},{"text":"So how much is the router?","start_word":331,"end_word":336,"intents":[{"intent":"Determine price","confidence_score":0.00025117694}]},{"text":"The make and model of the router. Optus.","start_word":493,"end_word":500,"intents":[{"intent":"Understand router model information","confidence_score":0.000003867549},{"intent":"Confirm router model","confidence_score":0.14601131}]},{"text":"Let me just check this Router is good. Don't worry about router. router. I'm not Okay. I'm Yep. Just for us to make sure if this router gonna is buy. compatible. Hang on.","start_word":840,"end_word":872,"intents":[{"intent":"Check router compatibility","confidence_score":0.33078644}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.10287308692932128},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34585922956466675},{"text":"This is Marie from Airtel tech support. How can I assist you today? Hi. How are you? Yes.","start_word":3,"end_word":20,"sentiment":"neutral","sentiment_score":0.26615726947784424},{"text":"I'm good. Thanks for asking.","start_word":21,"end_word":25,"sentiment":"positive","sentiment_score":0.5603159070014954},{"text":"How are you? Good. I just missed a call. Mhmm. Okay. I see. May I know your name, please? So where are you calling from? Where where where you guys call from? This is from Airtel Australia. Am I speaking with Shed? Yes. Yes. Yes. So we're just calling to check-in because we have received your order, which Yep. is yeah. Earlier, you order only the Super twelve month contract. And just wanted to confirm yeah. We attempted to contact you earlier, but there was no response. Upon checking, there is no selected plan on your order. So to proceed with the activation of your service, we just wanted to know your pre preferred plan speed and whether you require What is a the routing. speed available? Actually, we have three speeds available, which is the basic, the standard, and the fast one. So for the basic one, we have the 25 Mbps Yep. unlimited, Yep. mhmm, which is $69.95. And we have the standard one, which is 50 MBPS unlimited, which is $79.95. And we have the superfast, the fast one, which is 100 MBPS, and Okay. it's 18 m $0.95. I'm sorry. It's 500 MBPS. And how much is that? It's $89.95 per month. Yeah. This one is fine. Yeah. So do you still want to proceed with activating the service? Yes. Okay. And for the router, do you already have a router or you need to get a new one? I have one Optus router. I'm I have one, but I don't know if it's compatible. Every router is compatible? sorry? Actually, no. The router should should be compatible with OPTIX Fiber upgrade connection for it to establish the Internet service. Sorry? So for the router, it needs to be compatible with OpticFiber upgrade connection for it to establish a Internet connection. So how much is the router? Actually, our cheapest one for the router is $139.95. So the website But that's says just it's the one. free. Yeah. It's free if you select the twelve month or twenty four month contract. Are you still willing to proceed with the twelve month contract? Like, how good is that outfit coming with that? Actually, since you select the twelve month contract No.","start_word":26,"end_word":399,"sentiment":"neutral","sentiment_score":0.02797936806505058},{"text":"No. I don't want contract.","start_word":400,"end_word":404,"sentiment":"negative","sentiment_score":-0.35371753573417664},{"text":"okay. So if you choose the no contract, it has a connection fee of $45. This is just a one time payment only, and the router is has a different price also. No. I don't want router. Okay. So only the Internet Yes. plan? Yeah. But if ever the router your router is not compatible, it will not work also. But you can buy I have very a a good a side router. store. Very fast. Yeah. May I know the router for us to check the compatibility? The make and model of the router. Optus. May I know what Optus? Like, Oh, the I don't model? know. Okay. How Because to know that? it's written at the back of your router. I'm not home. Yeah. First, to make sure if it's compatible because sometimes there's a there's a problem with the with own router of the customers. It's not compatible or it's already preconfigured with previous ISP that we cannot manually configure it with a new credentials. So in that case, we won't be able to establish a connection if ever. We can try Just first. a moment. Let me find. It's So what you want to know from the back? Mhmm. The make and model of the router. The brand and the model. SAGEMCOM something? Sorry? Optus. SageMCOM, s a g e m c o m. S h c m, S s a g e m c o m. g e n Is it c in o gateway l? fast fifty three sixty six LTE? Is there a, like, a Wi Fi six router written? WiFi six. Mhmm. There should be, like, an Optus, then the serial name. It's Optus Sagecom gateway fast five three double six LTE four g. I'm sorry. Can you repeat that one? Optus SageMcomb, s it's a one word, s a g e m c o m. s hcccom. S a g e m c o Mhmm. Up to Sedgecom m. Gateway. Gateway. Yep. That's it. You said 4? Gateway four g? Yes. Okay. Is there an 5366 LTE four g backup NBN okay. Is there a, like, a username and password modem. Or what? for the router's interface? Because we'll need that for you to enter the credentials that we're going to provide if ever You have to log in to the Rogers interface first. Oh, it's I'm not at property right now. I'm just trying to sign up. I didn't even live there anymore right now starting from next week. Mhmm. Okay. I see. Is it okay if I put you on hold for a while? Let me just check this Router is good. Don't worry about router. router. I'm not Okay. I'm Yep. Just for us to make sure if this router gonna is buy. compatible. Hang on. Let me just check. Hello? Yep. Yes.","start_word":405,"end_word":879,"sentiment":"neutral","sentiment_score":-0.02886558245671423},{"text":"Thank you for waiting.","start_word":880,"end_word":883,"sentiment":"positive","sentiment_score":0.561536967754364},{"text":"So upon checking the router, unfortunately, that router modem is not fully compatible with our service as it requires a PPPoE configuration, which, this device does not support does not properly support for connection setup.","start_word":884,"end_word":918,"sentiment":"negative","sentiment_score":-0.5823037028312683},{"text":"So, yeah, you'll be needing a compatible router. Okay. I will buy Right. one. Mhmm. May I know what router will you choose? Is it the Ertle Gaming one five six two o n? No.","start_word":919,"end_word":953,"sentiment":"neutral","sentiment_score":-0.051101285964250565},{"text":"I'm not gonna buy from you people.","start_word":954,"end_word":960,"sentiment":"negative","sentiment_score":-0.3346378803253174},{"text":"I will buy my Okay. Okay. So you're just going to buy a router Yes. outside? Is that what you're saying? Okay. But are you still willing to proceed with the plan speed with us? Yeah. That's what I'm trying to do. Mhmm. Yeah. One last ten minutes. But you're trying to send me down to? Yeah. Because we just wanted to make sure for you Yeah.","start_word":961,"end_word":1027,"sentiment":"neutral","sentiment_score":-0.002362714847549796},{"text":"I'm telling to you I'm not a be buyer, connected. but you're still wasting my time.","start_word":1028,"end_word":1043,"sentiment":"negative","sentiment_score":-0.4596070349216461},{"text":"Yeah.","start_word":1044,"end_word":1044,"sentiment":"neutral","sentiment_score":-0.2835865616798401},{"text":"I'm really sorry about that.","start_word":1045,"end_word":1049,"sentiment":"negative","sentiment_score":-0.4291394054889679},{"text":"We just wanted to confirm it before you before we activate for us to be aware also. So Yep. So it won't be any contract, and it will be $89 plan. the fast one. Mhmm. And yeah. And no router Okay. or nothing. And Okay. no So contract. mhmm. So for the fast one, it's $89.95, and for the no contract, it's $45. So our accounts department will send you an invoice for this. Then once the payment is settled, How much is for the fast one? Sorry. it's $89.95 Yep. per month. Mhmm. Okay. And the connection fee of $45 for no contract. So what we're going to do now is, I was our accounts department will send you an invoice for this. Then once the payment is settled, we'll then activate the service. Then once activated, we'll then send you an email instruction Okay. Alright.","start_word":1050,"end_word":1196,"sentiment":"neutral","sentiment_score":0.004035141071950903},{"text":"Thank you.","start_word":1197,"end_word":1198,"sentiment":"positive","sentiment_score":0.732537031173706}],"average":{"sentiment":"neutral","sentiment_score":-0.02175943273687761}}}}