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you.","start":53.922935,"end":54.242935,"sentiment":"positive","sentiment_score":0.5440102517604828},{"text":"Bye.","start":54.242935,"end":54.742935,"sentiment":"positive","sentiment_score":0.43193238973617554}],"sentiment":"positive","sentiment_score":0.506650964419047,"channel":1,"num_words":3,"start":53.922935,"end":54.742935},{"sentences":[{"text":"Have a great night.","start":54.315,"end":55.375,"sentiment":"positive","sentiment_score":0.6351457983255386}],"sentiment":"positive","sentiment_score":0.6351457983255386,"channel":0,"num_words":4,"start":54.315,"end":55.375},{"sentences":[{"text":"Bye.","start":55.682938,"end":56.182938,"sentiment":"neutral","sentiment_score":0.2591332197189331},{"text":"Okay.","start":58.162937,"end":58.607937,"sentiment":"neutral","sentiment_score":0.09439866989850998}],"sentiment":"neutral","sentiment_score":0.17676594480872154,"channel":1,"num_words":2,"start":55.682938,"end":58.607937}]},"summary":{"result":"success","short":"An agent from Gutter CleanForce named Harlene calls a customer named Ranjan to follow up on his inquiry about their services. Harlene offers to send an email with a quote once Ranjan has checked the details and confirms that he wants the service done soon. Ranjan agrees to accept the quote and the call ends with pleasantries."},"intents":{"segments":[{"text":"I just wanted a a quote. Alright.","start_word":50,"end_word":56,"intents":[{"intent":"Request quote","confidence_score":0.31778842}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Good afternoon. Yes. Who's this? Alright. Is this Ranjan? Yes. Okay. So hi, Ranjan. This is Harlene from Gutter CleanForce.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.1141125038266182},{"text":"Thanks for your inquiry through our website.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.5538133382797241},{"text":"Yes. So I I just wanted to check when you're planning to have the service done. As soon as possible. I just wanted a a quote. Alright. So if you'd like to proceed with the booking, I can send you an email with the final quote. So once you've checked the details and everything's it's good, you can simply click accept quotes in the email, and we can proceed with you with your booking. Is that okay? Yeah. If you wanna send me a quote, I'll have a look, and then I can I can let you know? Yeah. Oh, If I want to okay. accept it.","start_word":30,"end_word":136,"sentiment":"neutral","sentiment_score":0.19305181503295896},{"text":"Thank you so Yeah. much, Ranjan.","start_word":137,"end_word":142,"sentiment":"positive","sentiment_score":0.3445342481136322},{"text":"I will send Okay. it now.","start_word":143,"end_word":148,"sentiment":"neutral","sentiment_score":0.23173606395721436},{"text":"Thank Cheers. you. Thank you. Bye. Have a great night.","start_word":149,"end_word":158,"sentiment":"positive","sentiment_score":0.5398918390274048},{"text":"Bye. Okay.","start_word":159,"end_word":160,"sentiment":"neutral","sentiment_score":0.2119382470846176}],"average":{"sentiment":"neutral","sentiment_score":0.2238266497726757}}}}