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Bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":-0.0051921578124165535},{"text":"From me?","start":8.24,"end":8.9,"sentiment":"neutral","sentiment_score":-0.009217794518917799},{"text":"Oh, that's right.","start":11.5199995,"end":12.5,"sentiment":"neutral","sentiment_score":0.040029783422748245},{"text":"Yeah.","start":13.055,"end":13.295,"sentiment":"neutral","sentiment_score":0.0691513866186142},{"text":"I saw that yeah.","start":13.295,"end":14.415,"sentiment":"neutral","sentiment_score":0.0694353599101305}],"sentiment":"neutral","sentiment_score":0.040304948152466255,"num_words":11,"start":8.0,"end":14.415},{"sentences":[{"text":"I saw the modem was delivered.","start":14.415,"end":16.195,"sentiment":"neutral","sentiment_score":0.08534122134248416},{"text":"Look.","start":16.735,"end":17.055,"sentiment":"neutral","sentiment_score":0.036525607109069824},{"text":"I'm currently in Sydney.","start":17.055,"end":18.175,"sentiment":"neutral","sentiment_score":-0.03340555261820555},{"text":"I won't be able to get back up until tomorrow around 5PM.","start":18.175,"end":24.575,"sentiment":"neutral","sentiment_score":-0.06629191034395869},{"text":"But what I can do is I can get my message to give you guys a call so that you guys can help her set it up the modem.","start":24.575,"end":30.84,"sentiment":"neutral","sentiment_score":0.059795886920443894}],"sentiment":"neutral","sentiment_score":0.026029394639548488,"num_words":52,"start":14.415,"end":30.84},{"sentences":[{"text":"Yeah.","start":35.54,"end":35.78,"sentiment":"neutral","sentiment_score":0.06644634902477264},{"text":"No worries.","start":35.78,"end":36.52,"sentiment":"neutral","sentiment_score":0.06404133141040802},{"text":"Yeah.","start":37.620003,"end":37.86,"sentiment":"neutral","sentiment_score":0.09594526886940002},{"text":"No worries.","start":37.86,"end":38.34,"sentiment":"neutral","sentiment_score":0.1356501206755638},{"text":"Alright?","start":38.34,"end":38.84,"sentiment":"neutral","sentiment_score":0.1945153921842575}],"sentiment":"neutral","sentiment_score":0.10804141632148198,"num_words":7,"start":35.54,"end":38.84},{"sentences":[{"text":"Thank you very much.","start":38.9,"end":40.04,"sentiment":"positive","sentiment_score":0.6212486773729324},{"text":"Bye.","start":40.260002,"end":40.760002,"sentiment":"neutral","sentiment_score":0.30782562494277954},{"text":"Bye.","start":40.82,"end":41.32,"sentiment":"neutral","sentiment_score":0.08344989269971848}],"sentiment":"positive","sentiment_score":0.479378371189038,"num_words":6,"start":38.9,"end":41.32}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yes. Hello. Good morning. This is Marie from Airtel tech support.\n\nChannel 1: Sorry.\n\nChannel 0: Am\n\nChannel 1: From\n\nChannel 0: I\n\nChannel 1: me?\n\nChannel 0: speaking with from Airtel Australia?\n\nChannel 1: Oh, that's right.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I saw that yeah. I saw the modem was delivered. Look.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm currently in Sydney. I won't be able to get back up until tomorrow\n\nChannel 0: Okay.\n\nChannel 1: around 5PM. But what I can do is I can get my message to give you guys a call so that you guys can help her set it up the modem.\n\nChannel 0: Yeah. Okay. Sure. Just give us a callback then so we can assist you\n\nChannel 1: Yeah. No worries.\n\nChannel 0: for tomorrow. Yeah.\n\nChannel 1: Yeah. No worries. Alright? Thank you very\n\nChannel 0: Okay.\n\nChannel 1: much.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Yeah. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.11387348175048828},{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.16673804819583893},{"text":"Good morning.","start":3.28,"end":4.1,"sentiment":"positive","sentiment_score":0.37240977585315704},{"text":"This is Marie from Airtel tech 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representative from Airtel tech support named Marie called a customer to follow up on a modem delivery. The customer is in Sydney and won't be available until the next day. Marie offered to call back the customer to assist with setting up the modem and the customer agreed."},"intents":{"segments":[{"text":"But what I can do is I can get my message to give you guys a call so that you guys can help her set it up the modem. Yeah.","start_word":55,"end_word":84,"intents":[{"intent":"Set up modem","confidence_score":0.082753934}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.140305757522583},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.35851460695266724},{"text":"This is Marie from Airtel tech support. Sorry. Am From I speaking me? with from Airtel Australia? Oh, that's right. Yeah. Yeah. I saw that yeah. I saw the modem was delivered. Look. Mhmm. I'm currently in Sydney. I won't be able to get back up until tomorrow Okay. around 5PM. But what I can do is I can get my message to give you guys a call so that you guys can help her set it up the modem. Yeah. Okay. Sure. Just give us a callback then so we can assist you Yeah. No worries. for tomorrow. Yeah. Yeah. No worries. Alright?","start_word":4,"end_word":107,"sentiment":"neutral","sentiment_score":0.05052773654460907},{"text":"Thank you very Okay. much. Thank you.","start_word":108,"end_word":114,"sentiment":"positive","sentiment_score":0.580711841583252},{"text":"Bye. Yeah. Bye. Bye.","start_word":115,"end_word":118,"sentiment":"neutral","sentiment_score":0.18547625839710236}],"average":{"sentiment":"neutral","sentiment_score":0.09637629985809326}}}}