{"metadata":{"transaction_key":"deprecated","request_id":"019fa71a-182a-7863-94cf-51a7f739a737","sha256":"0c74d60d5ecdde401f1e34fe13c80b57a7cf6f9d4516939febf17d11296e9971","created":"2026-07-28T05:02:13.832Z","duration":5.4719377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You reached the mailbox of Glenn Gibson from IDEC. I'm unavailable to take the call at this time. Please","confidence":0.95947266,"words":[{"word":"you","start":0.08,"end":0.24,"confidence":0.60253906,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.21325327455997467},{"word":"reached","start":0.24,"end":0.48,"confidence":0.5390625,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.17450305819511414},{"word":"the","start":0.48,"end":0.56,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1437716782093048},{"word":"mailbox","start":0.56,"end":1.06,"confidence":0.87597656,"punctuated_word":"mailbox","sentiment":"neutral","sentiment_score":-0.19252853095531464},{"word":"of","start":1.12,"end":1.28,"confidence":0.96533203,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1859275698661804},{"word":"glenn","start":1.28,"end":1.52,"confidence":0.5336914,"punctuated_word":"Glenn","sentiment":"neutral","sentiment_score":-0.12252432852983476},{"word":"gibson","start":1.52,"end":1.92,"confidence":0.9970703,"punctuated_word":"Gibson","sentiment":"neutral","sentiment_score":-0.062332723289728165},{"word":"from","start":1.92,"end":2.08,"confidence":0.9316406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1664930284023285},{"word":"idec","start":2.08,"end":2.58,"confidence":0.74812824,"punctuated_word":"IDEC.","sentiment":"neutral","sentiment_score":-0.1862006634473801},{"word":"i'm","start":2.72,"end":2.96,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8237492442131042},{"word":"unavailable","start":2.96,"end":3.46,"confidence":0.5371094,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.8254563808441162},{"word":"to","start":3.52,"end":3.6799998,"confidence":0.95947266,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8566734194755554},{"word":"take","start":3.6799998,"end":3.84,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8560010194778442},{"word":"the","start":3.84,"end":3.9199998,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8604772090911865},{"word":"call","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8469525575637817},{"word":"at","start":4.16,"end":4.24,"confidence":0.94140625,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8306561708450317},{"word":"this","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7904337048530579},{"word":"time","start":4.48,"end":4.98,"confidence":0.9951172,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.7629580497741699},{"word":"please","start":5.04,"end":5.4719377,"confidence":0.5703125,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.30140626430511475}],"paragraphs":{"transcript":"\nYou reached the mailbox of Glenn Gibson from IDEC. I'm unavailable to take the call at this time. Please","paragraphs":[{"sentences":[{"text":"You reached the mailbox of Glenn Gibson from IDEC.","start":0.08,"end":2.58,"sentiment":"neutral","sentiment_score":-0.16083720616168445},{"text":"I'm unavailable to take the call at this time.","start":2.72,"end":4.98,"sentiment":"negative","sentiment_score":-0.8281508617930942},{"text":"Please","start":5.04,"end":5.4719377,"sentiment":"neutral","sentiment_score":-0.30140626430511475}],"sentiment":"negative","sentiment_score":-0.4843315197841117,"num_words":19,"start":0.08,"end":5.4719377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You reached the mailbox of Glenn Gibson from IDEC. I'm unavailable to take the call at this time. Please","paragraphs":[{"sentences":[{"text":"You reached the mailbox of Glenn Gibson from IDEC.","start":0.08,"end":2.58,"sentiment":"neutral","sentiment_score":-0.16083720616168445},{"text":"I'm unavailable to take the call at this time.","start":2.72,"end":4.98,"sentiment":"negative","sentiment_score":-0.8281508617930942},{"text":"Please","start":5.04,"end":5.4719377,"sentiment":"neutral","sentiment_score":-0.30140626430511475}],"sentiment":"negative","sentiment_score":-0.4843315197841117,"channel":1,"num_words":19,"start":0.08,"end":5.4719377}]},"summary":{"result":"success","short":"You reached the mailbox of Glenn Gibson from IDEC. I'm unavailable to take the call at this time. Please"},"intents":{"segments":[{"text":"I'm unavailable to take the call at this time.","start_word":9,"end_word":17,"intents":[{"intent":"Request callback","confidence_score":0.029968955}]}]},"sentiments":{"segments":[{"text":"You reached the mailbox of Glenn Gibson from IDEC.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":-0.16187171638011932},{"text":"I'm unavailable to take the call at this time. Please","start_word":9,"end_word":18,"sentiment":"negative","sentiment_score":-0.8038600087165833}],"average":{"sentiment":"negative","sentiment_score":-0.49570560455322266}}}}