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I've got you in for just a quick little catch up with the the income protection stuff. Have you got a few minutes? Cool. Cool. Just before I jump into it, usual quick security process. Are you okay for the call to be recorded, mate? Beautiful. And if I can just confirm your date of birth and address for security? Sensational. So, mate, really appreciate that. I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on. And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is, first of all, just see how you doing. Yeah. Yep. Yep. Yeah. Yeah. Yep. Yeah. Yep. Yep. Yeah. Yeah. Okay. Like, and all the decisions that affect everybody. Alright. Yeah. Yeah. 100%. Yeah. So our our job to help you is is actually relatively simple in all of this. I see transitions. Every time I do an annual review with somebody, I say, hey. Has there been any major changes in your life? These sorts of things pop up. People change industries. They go self employed. They lose jobs. They switch around. They move states. And it's really simple. It's like you've got enough on your plate right now to deal deal with the here and now to make sure that you guys are okay financially. And that means, you know, your work cover claim and making sure you can put food on the table. And then once we've figured out after that what that next avenue plays out like, then I just pivot everything in your new direction. I will basically have that chat with you where you go, okay. This is what I've now started to do, and then I'll step it out from there. So for example, the guys that go out on their own, the simple stuff is super. Right? Oh, if you get to a point for a first few years, you've got to get your accounting underway. You've got to get your cash flow going. And then once that's all stable and you, you know, you signed up for GST, you're doing your BAS statements, all that fun stuff, and we come in a few years later and go, okay. Let's start putting some money into super. This is how you do it when you're self employed. This is the process. This is the paperwork. We'll help you through it. And if you change occupations from this to that, alright, we'll alter the insurances. We'll change this just to make sure that you're not left out and that you're in the best product that matches your new situation. And that's that's basically what we're gonna do is we'll basically, like, give you some space and time to go through this and get get stable, get that direction going. And then when we have that new catch up, whether it's before the end of the year or into the new year, we're just gonna go alongside you and say, how has the goals changed? How has the situation changed? This is your options, and this is what we should now start working towards. Yeah. Yep. Let alone where we go. Yep. Yep. K. Yep. Yeah. Yeah. Mhmm. Changes everything. Yep. Rather than just crushing yourself just to keep it going because you need it so you felt you needed to. Yeah. We we go symbiotic with those accountants, so we usually get all of the structure set up through them. They give you that direction and those tips on the business side of things. And then once that starts coming through, we go, well, how do you then translate that into your personal finances? How do you translate that into paying off the properties and getting set up for retirement and getting invested? How do you translate that up into good budgeting and good goals and all that kind of thing? And actually then take all that hard work in the setup and then just turn it into something material on the other end and as part of that pipeline. So what I basically do here is I've just you know, calls are recorded. Right? So I get all this information. I get a nice healthy summary of it, and I put all this on your client file, And then we set up some touch points to see how you're going. Because the first thing is let's just deal with the immediate needs that you've got to sort out and then start going, okay. Now that we're in the new position, what are those directions? And one of the things that's quite difficult for a lot of people is when you've got four directions is you go, how do you choose? How do you choose between it? And that's kind of where I step in and go, okay. Here's the pros and cons of each one. And try and figure out kind of what what works for you and the missus in terms of which one really does resonate. Because sometimes people just do things because they think they should or because other people are doing it. And my job is to figure out, okay, what actually suits Nick at the end of the day, and then we track that with you each year. And we go, okay. Now we're going off in this direction. The goals are now this in the first twelve months, three years, five years, ten years, and fifty, and then we just have those ongoing conversations. And whenever something pops up, I give you the info so you can make some good decisions. Yeah. It's exactly what you should think of it as is the starting line for the next chapter. I know it sounds a little bit, you know, corny and esoteric and things like that, but it is that starting point. And that doesn't mean that, you know, you do have to get through what's right in front of you, the issues from behind, and the the issues to sort out. But as soon as that starts to fade away in the background, we can start looking forward again and start going, okay. Let's where are we going? Yeah. And that that's how it happens. Like, sometimes these situations are not fun to go through, but sometimes they're the trigger point you need to move on to that next stage. And, you know, they say, you know, inspiration or desperation. One of them hits a critical mass, and that's what creates change in your life. And one day, you'll probably look back and look. Nothing's unrecoverable. Nothing is that detrimental long term that people can't have the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now. Do you know what I mean? And that that's that's our job is to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that. And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff. But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused, considered action where you go like, okay. You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point. Yeah. Yeah. Yeah. A little bit less regret if you've actually had a chance to look up, have a look around and see what's there. And then maybe it makes it a bit more concrete on the decision you ended up with whether you go back or not because you've at least attempted it. And you're exactly right. I have people walk through the door all the time, and they've gotten to the end of work and life, and they've gone, look. I I wish I did all this stuff, and I wish I did all this sooner. And once those years are up, those years are up, unfortunately. I just said nothing's unrecoverable, but you don't wanna be walking through it 62 going, can I rewind fifteen years? You can't. But that doesn't mean that the situation isn't important to do. Get through it. It is temporary. They always are. And then once you get through that, my job is to get you back on the tracks, whichever what whatever those tracks look like. Cool. My income protection and all that kind of thing, your best bet is essentially, yeah, go through that doctor stuff with the the work cover and so on because that impacts it. You can't sort of double dip. You can do one or the other kind of thing and they interplay with each other. So go through and do that. It'll be there. I don't think we should change too much until we've got certainty on where you end up. And then once we've got that certainty, then I can say whether we need to change anything or not. Because sometimes, I'll give you an example. Someone's got income protection, and they crash out of an office job, and they end up going to be a laborer on a farm. Well, I'm not gonna put you into a new policy that's four times more expensive because you're a laborer. Or there's a flip side. Later on in your life, you end up doing consulting or something, and we can get you a better rating, then we can change it. The only question that I've got is what we were about to do with the income protection was just trim it down a little bit to get the premiums down and more in line with the $2,000 a week that you needed. When the job ends and because you've, you know, stopped working, you use up your leave, you use up work cover and all that kind of thing first, it's still in force for, like, twelve months. If it's sitting there and we're talking a couple years down the line and and you're literally just, you know, let's say your message is supporting you, for example, well, then there's no point paying thousands of dollars for something that you can't claim on. Does that make sense? So the question basically is we we've got to keep it going because we don't want to chop anything until we know. But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months? Well, to make that a little bit easier, so this is what we're talking about. The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it. Now we have talked about your income before, and I know your occupation's changing, but let's just pretend that, you know, it's still going the way it is. Like you said, you're still fully employed. Your current policy, 14,853 a month worth of cover. And let me just have a quick squeeze here. I believe that's covering an income of about $2.50 approximately. Now based on the I guess what we were saying with the needs is $116.06 o. So 11,600 a month gets you $2,000 a week in hand after tax. It's more protecting an income of 200. So it's kind of being like you need to replace an income of 200 to cover your expenses if, you know, you're in the car accident and you need that going. So we can trim it down so it gets you 2,000 a week and it saves you a thousand in the super, or we keep it going. It's protecting your full income of up to $2.50. And then the issue is two issues. If the job changes, maybe you're paying some premiums or something that's gonna change anyway. You need to be able to claim on it, so that's fine. Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year? Yeah. Do you know where you ended up on the gross income before the deductions and everything? The $2.50 still sound about right? Yeah. So it's claimable. And so the other consideration is you trim it down, save a bit of the premiums, but then you go through applications and underwriting if you ever wanna bump it up again. So the question becomes future earnings potential. Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years? Yeah. So then yeah. And then I don't wanna do this review with you in twelve months time and saying, hey. You're you're insured for $254,000. They've increased it to insure you for $265,000. And on paper, you're you're paying yourself 50 to a 100. And then all of a sudden, you're paying for triple triple what you need. So if you're okay for us to just trim down that little bit, save you the premiums, If let let's say, you know, work covers there. Right? But let's say something happens to body next week, $2,000 a week still get you guys by. Okay. Yeah. Yep. So we either do it now or we do it later. One of the, like, Yeah. Yep. Policy is still in effect. Yeah. Policy is still in effect. You still got your inception date, so that locks in all of the health side of things. It just means that when you go to launch a claim, they compare your income against the insurable amount, and that insurable amount will change from just under 15,000 a month to just under 12,000 a month that you've got to be able to sort of prove and claim on. And then if you have finalized everything and we chat again next year and we wanna trim it down further, we'll have that discussion then as well. Because it might be one of those things where we get a thousand dollars off now and there may be another thousand dollars off for next year, and it just means that it's gonna be lasting longer rather than you getting this, you know, anniversary notice in six months saying your your total premiums for everything is $7.5. You know, I've gotta make sure that you've got a protection in there for enough time and that it's there when you need it kind of thing. K. Cool. K. Now have they given you any indication for what work cover is gonna be be like? I'm assuming they've got a percentages. And if it's successful, you get some income replaced for a little while. Yep. Yep. From the date of when it when it sort of happens, I guess. Beautiful. Warren might do too. So I'm just having a look here. Your anniversary date on insurances is March, end of March every year. So anything that we do now trim down wise, it gets you that pro rata refund for that period of the year. So whether it's $6,700, we'll just sort of pop back into the super, which is good. The only question I've got is whether we need any of that higher income protection to tag on with the work. So I'll put a quick pin in it just for just a small period of time. How long do you reckon before you get a bit of an idea? Do you reckon I I know they can't take too long to get a determination for you, but we're not talking months, are we? Cool. So what I wanna do is you know how I was saying that your income protection is 70% of $250? I'm gonna flag for someone to give you a buzz in, say, a month or a couple of weeks and see what the determination came out like because they can they get into play. So if they're, for some stupid reason, giving you 50% of your income, the other 20 percent can be covered by the insurances. Whereas if they give you a full on, like, 85%, then you just you're sweet, and we just trim it down. So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim. So what I'll do is I'll get let me give you a buzz in a couple of weeks' time to see how it finalized. If it's all good and you get the full you're getting a proper reimbursement, we can trim it down and just action it. And then if we do wanna proceed to a claim because I don't want you going through two full on claims, dude. It's a lot of paperwork. Yeah. You can just copy and paste it, bring the reports around by going through two full claims to top up your income. I just wanna make sure that option is there for you if you need it. Beautiful. Alrighty. Okay. So let me have a quick squeeze. He'll give you a buzz in a little bit. We should probably do a bit of a catch up at some point as well and see how you're going with everything. Definitely before end of financial year next year. That's for sure. Let me just have a quick look at when I've got your reviews in. And just while I'm loading this up, have you got any questions so far? Yep. All good. Yeah. Yeah. Because you're Top it up. Yeah. Yeah. I I think that's a prudent way of doing it because at the end of the day, like, mental health is claimable unless it's preexisting. So whenever that policy inception date was, like, I'll give you the the compliant answer here. Was your policy started in twenty twenty four March is when you got the income protection. So as long as the you know, you weren't going to see the doctor in 2023 saying, oh, I'm I'm depressed at work kind of thing and they backdate it to there, then you're covered. So I think having that top up there would be good. I won't mess with anything for the time being. And then when we've got final info and decisions, I'll action it, put a pause on that. And then just for you and I in terms of a bit of a catch up here, still wanna catch up with you in around about April for the major catch up as well. So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that. Yep. Yep. Yep. Perfect. Thanks. So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover is going and income protection claim. And then if something happens with the business, we'll catch up again around November. And then if not, we'll be ringing around April for the annual review and see how things are going then. Yeah. Yeah. Yeah. Sorry. So MetLife is the insurer that the income protection is insured through getting paid out of hub. So we have triggered a claims pack with a claim number so that all the documents are in that email ready to go. So if we have that chat and they're going, this is what we need to do. We do need a claim on it. You've already got it there, and you can just fill it all in, and we'll get it straight out of that claims number straight to the assessor with MetLife. Cool. Outside of that, that's the one that we were gonna do that trim down for. But, again, top up will be important, so I'll keep an eye on for that. Alright. I hope that reassures a little bit, but you got a few people in your corner and a few ideas and options there. Fair enough. Fair enough. I hope to be always the bearer of positive news, my friend. Yep. And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background as well? Cool. Yeah. Cool. Email or the old snail mail? Yep. Perfect. Alright. So oh, yeah. Michelle, yeah, I can see there. So process beneficiaries, get the super portfolio fixed up, put a pin in the reduction until after the work cover goes through, and then see when we catch up next after that. Alright. Well, you and the family take care. And if I don't hear from you in a little while, best of luck with it, and I look forward to hearing some positive news again soon. Awesome then. Take care, mate. 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good afternoon. It's Tommy here from. How are you doing? Yeah. Living the dream.\n\nIt's a beautiful sunny Monday morning or Monday afternoon, it is actually. Six minutes ago. I've got you in for just a quick little catch up with the the income protection stuff. Have you got a few minutes? Cool.\n\nCool. Just before I jump into it, usual quick security process. Are you okay for the call to be recorded, mate? Beautiful. And if I can just confirm your date of birth and address for security?\n\nSensational. So, mate, really appreciate that. I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on. And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is, first of all, just see how you doing. Yeah.\n\nYep. Yep. Yeah. Yeah. Yep.\n\nYeah. Yep. Yep. Yeah. Yeah.\n\nOkay. Like, and all the decisions that affect everybody. Alright. Yeah. Yeah.\n\n100%. Yeah. So our our job to help you is is actually relatively simple in all of this. I see transitions. Every time I do an annual review with somebody, I say, hey.\n\nHas there been any major changes in your life? These sorts of things pop up. People change industries. They go self employed. They lose jobs.\n\nThey switch around. They move states. And it's really simple. It's like you've got enough on your plate right now to deal deal with the here and now to make sure that you guys are okay financially. And that means, you know, your work cover claim and making sure you can put food on the table.\n\nAnd then once we've figured out after that what that next avenue plays out like, then I just pivot everything in your new direction. I will basically have that chat with you where you go, okay. This is what I've now started to do, and then I'll step it out from there. So for example, the guys that go out on their own, the simple stuff is super. Right?\n\nOh, if you get to a point for a first few years, you've got to get your accounting underway. You've got to get your cash flow going. And then once that's all stable and you, you know, you signed up for GST, you're doing your BAS statements, all that fun stuff, and we come in a few years later and go, okay. Let's start putting some money into super. This is how you do it when you're self employed.\n\nThis is the process. This is the paperwork. We'll help you through it. And if you change occupations from this to that, alright, we'll alter the insurances. We'll change this just to make sure that you're not left out and that you're in the best product that matches your new situation.\n\nAnd that's that's basically what we're gonna do is we'll basically, like, give you some space and time to go through this and get get stable, get that direction going. And then when we have that new catch up, whether it's before the end of the year or into the new year, we're just gonna go alongside you and say, how has the goals changed? How has the situation changed? This is your options, and this is what we should now start working towards. Yeah.\n\nYep. Let alone where we go. Yep. Yep. K.\n\nYep. Yeah. Yeah. Mhmm. Changes everything.\n\nYep. Rather than just crushing yourself just to keep it going because you need it so you felt you needed to. Yeah. We we go symbiotic with those accountants, so we usually get all of the structure set up through them. They give you that direction and those tips on the business side of things.\n\nAnd then once that starts coming through, we go, well, how do you then translate that into your personal finances? How do you translate that into paying off the properties and getting set up for retirement and getting invested? How do you translate that up into good budgeting and good goals and all that kind of thing? And actually then take all that hard work in the setup and then just turn it into something material on the other end and as part of that pipeline. So what I basically do here is I've just you know, calls are recorded.\n\nRight? So I get all this information. I get a nice healthy summary of it, and I put all this on your client file, And then we set up some touch points to see how you're going. Because the first thing is let's just deal with the immediate needs that you've got to sort out and then start going, okay. Now that we're in the new position, what are those directions?\n\nAnd one of the things that's quite difficult for a lot of people is when you've got four directions is you go, how do you choose? How do you choose between it? And that's kind of where I step in and go, okay. Here's the pros and cons of each one. And try and figure out kind of what what works for you and the missus in terms of which one really does resonate.\n\nBecause sometimes people just do things because they think they should or because other people are doing it. And my job is to figure out, okay, what actually suits Nick at the end of the day, and then we track that with you each year. And we go, okay. Now we're going off in this direction. The goals are now this in the first twelve months, three years, five years, ten years, and fifty, and then we just have those ongoing conversations.\n\nAnd whenever something pops up, I give you the info so you can make some good decisions. Yeah. It's exactly what you should think of it as is the starting line for the next chapter. I know it sounds a little bit, you know, corny and esoteric and things like that, but it is that starting point. And that doesn't mean that, you know, you do have to get through what's right in front of you, the issues from behind, and the the issues to sort out.\n\nBut as soon as that starts to fade away in the background, we can start looking forward again and start going, okay. Let's where are we going? Yeah. And that that's how it happens. Like, sometimes these situations are not fun to go through, but sometimes they're the trigger point you need to move on to that next stage.\n\nAnd, you know, they say, you know, inspiration or desperation. One of them hits a critical mass, and that's what creates change in your life. And one day, you'll probably look back and look. Nothing's unrecoverable. Nothing is that detrimental long term that people can't have the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now.\n\nDo you know what I mean? And that that's that's our job is to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that. And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff. But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused, considered action where you go like, okay. You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point.\n\nYeah. Yeah. Yeah. A little bit less regret if you've actually had a chance to look up, have a look around and see what's there. And then maybe it makes it a bit more concrete on the decision you ended up with whether you go back or not because you've at least attempted it.\n\nAnd you're exactly right. I have people walk through the door all the time, and they've gotten to the end of work and life, and they've gone, look. I I wish I did all this stuff, and I wish I did all this sooner. And once those years are up, those years are up, unfortunately. I just said nothing's unrecoverable, but you don't wanna be walking through it 62 going, can I rewind fifteen years?\n\nYou can't. But that doesn't mean that the situation isn't important to do. Get through it. It is temporary. They always are.\n\nAnd then once you get through that, my job is to get you back on the tracks, whichever what whatever those tracks look like. Cool. My income protection and all that kind of thing, your best bet is essentially, yeah, go through that doctor stuff with the the work cover and so on because that impacts it. You can't sort of double dip. You can do one or the other kind of thing and they interplay with each other.\n\nSo go through and do that. It'll be there. I don't think we should change too much until we've got certainty on where you end up. And then once we've got that certainty, then I can say whether we need to change anything or not. Because sometimes, I'll give you an example.\n\nSomeone's got income protection, and they crash out of an office job, and they end up going to be a laborer on a farm. Well, I'm not gonna put you into a new policy that's four times more expensive because you're a laborer. Or there's a flip side. Later on in your life, you end up doing consulting or something, and we can get you a better rating, then we can change it. The only question that I've got is what we were about to do with the income protection was just trim it down a little bit to get the premiums down and more in line with the $2,000 a week that you needed.\n\nWhen the job ends and because you've, you know, stopped working, you use up your leave, you use up work cover and all that kind of thing first, it's still in force for, like, twelve months. If it's sitting there and we're talking a couple years down the line and and you're literally just, you know, let's say your message is supporting you, for example, well, then there's no point paying thousands of dollars for something that you can't claim on. Does that make sense? So the question basically is we we've got to keep it going because we don't want to chop anything until we know. But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months?\n\nWell, to make that a little bit easier, so this is what we're talking about. The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it. Now we have talked about your income before, and I know your occupation's changing, but let's just pretend that, you know, it's still going the way it is. Like you said, you're still fully employed. Your current policy, 14,853 a month worth of cover.\n\nAnd let me just have a quick squeeze here. I believe that's covering an income of about $2.50 approximately. Now based on the I guess what we were saying with the needs is $116.06 o. So 11,600 a month gets you $2,000 a week in hand after tax. It's more protecting an income of 200.\n\nSo it's kind of being like you need to replace an income of 200 to cover your expenses if, you know, you're in the car accident and you need that going. So we can trim it down so it gets you 2,000 a week and it saves you a thousand in the super, or we keep it going. It's protecting your full income of up to $2.50. And then the issue is two issues. If the job changes, maybe you're paying some premiums or something that's gonna change anyway.\n\nYou need to be able to claim on it, so that's fine. Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year? Yeah. Do you know where you ended up on the gross income before the deductions and everything? The $2.50 still sound about right?\n\nYeah. So it's claimable. And so the other consideration is you trim it down, save a bit of the premiums, but then you go through applications and underwriting if you ever wanna bump it up again. So the question becomes future earnings potential. Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years?\n\nYeah. So then yeah. And then I don't wanna do this review with you in twelve months time and saying, hey. You're you're insured for $254,000. They've increased it to insure you for $265,000.\n\nAnd on paper, you're you're paying yourself 50 to a 100. And then all of a sudden, you're paying for triple triple what you need. So if you're okay for us to just trim down that little bit, save you the premiums, If let let's say, you know, work covers there. Right? But let's say something happens to body next week, $2,000 a week still get you guys by.\n\nOkay. Yeah. Yep. So we either do it now or we do it later. One of the, like, Yeah.\n\nYep. Policy is still in effect. Yeah. Policy is still in effect. You still got your inception date, so that locks in all of the health side of things.\n\nIt just means that when you go to launch a claim, they compare your income against the insurable amount, and that insurable amount will change from just under 15,000 a month to just under 12,000 a month that you've got to be able to sort of prove and claim on. And then if you have finalized everything and we chat again next year and we wanna trim it down further, we'll have that discussion then as well. Because it might be one of those things where we get a thousand dollars off now and there may be another thousand dollars off for next year, and it just means that it's gonna be lasting longer rather than you getting this, you know, anniversary notice in six months saying your your total premiums for everything is $7.5. You know, I've gotta make sure that you've got a protection in there for enough time and that it's there when you need it kind of thing. K.\n\nCool. K. Now have they given you any indication for what work cover is gonna be be like? I'm assuming they've got a percentages. And if it's successful, you get some income replaced for a little while.\n\nYep. Yep. From the date of when it when it sort of happens, I guess. Beautiful. Warren might do too.\n\nSo I'm just having a look here. Your anniversary date on insurances is March, end of March every year. So anything that we do now trim down wise, it gets you that pro rata refund for that period of the year. So whether it's $6,700, we'll just sort of pop back into the super, which is good. The only question I've got is whether we need any of that higher income protection to tag on with the work.\n\nSo I'll put a quick pin in it just for just a small period of time. How long do you reckon before you get a bit of an idea? Do you reckon I I know they can't take too long to get a determination for you, but we're not talking months, are we? Cool. So what I wanna do is you know how I was saying that your income protection is 70% of $250?\n\nI'm gonna flag for someone to give you a buzz in, say, a month or a couple of weeks and see what the determination came out like because they can they get into play. So if they're, for some stupid reason, giving you 50% of your income, the other 20 percent can be covered by the insurances. Whereas if they give you a full on, like, 85%, then you just you're sweet, and we just trim it down. So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim. So what I'll do is I'll get let me give you a buzz in a couple of weeks' time to see how it finalized.\n\nIf it's all good and you get the full you're getting a proper reimbursement, we can trim it down and just action it. And then if we do wanna proceed to a claim because I don't want you going through two full on claims, dude. It's a lot of paperwork. Yeah. You can just copy and paste it, bring the reports around by going through two full claims to top up your income.\n\nI just wanna make sure that option is there for you if you need it. Beautiful. Alrighty. Okay. So let me have a quick squeeze.\n\nHe'll give you a buzz in a little bit. We should probably do a bit of a catch up at some point as well and see how you're going with everything. Definitely before end of financial year next year. That's for sure. Let me just have a quick look at when I've got your reviews in.\n\nAnd just while I'm loading this up, have you got any questions so far? Yep. All good. Yeah. Yeah.\n\nBecause you're Top it up. Yeah. Yeah. I I think that's a prudent way of doing it because at the end of the day, like, mental health is claimable unless it's preexisting. So whenever that policy inception date was, like, I'll give you the the compliant answer here.\n\nWas your policy started in twenty twenty four March is when you got the income protection. So as long as the you know, you weren't going to see the doctor in 2023 saying, oh, I'm I'm depressed at work kind of thing and they backdate it to there, then you're covered. So I think having that top up there would be good. I won't mess with anything for the time being. And then when we've got final info and decisions, I'll action it, put a pause on that.\n\nAnd then just for you and I in terms of a bit of a catch up here, still wanna catch up with you in around about April for the major catch up as well. So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that. Yep. Yep. Yep.\n\nPerfect. Thanks. So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover is going and income protection claim. And then if something happens with the business, we'll catch up again around November. And then if not, we'll be ringing around April for the annual review and see how things are going then.\n\nYeah. Yeah. Yeah. Sorry. So MetLife is the insurer that the income protection is insured through getting paid out of hub.\n\nSo we have triggered a claims pack with a claim number so that all the documents are in that email ready to go. So if we have that chat and they're going, this is what we need to do. We do need a claim on it. You've already got it there, and you can just fill it all in, and we'll get it straight out of that claims number straight to the assessor with MetLife. Cool.\n\nOutside of that, that's the one that we were gonna do that trim down for. But, again, top up will be important, so I'll keep an eye on for that. Alright. I hope that reassures a little bit, but you got a few people in your corner and a few ideas and options there. Fair enough.\n\nFair enough. I hope to be always the bearer of positive news, my friend. Yep. And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background as well? Cool.\n\nYeah. Cool. Email or the old snail mail? Yep. Perfect.\n\nAlright. So oh, yeah. Michelle, yeah, I can see there. So process beneficiaries, get the super portfolio fixed up, put a pin in the reduction until after the work cover goes through, and then see when we catch up next after that. Alright.\n\nWell, you and the family take care. And if I don't hear from you in a little while, best of luck with it, and I look forward to hearing some positive news again soon. Awesome then. Take care, mate. Bye.","paragraphs":[{"sentences":[{"text":"Nick, good afternoon.","start":2.56,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.14749066283305487},{"text":"It's Tommy here from.","start":3.4399998,"end":4.56,"sentiment":"neutral","sentiment_score":0.15352940186858177},{"text":"How are you doing?","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.1643349900841713},{"text":"Yeah.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.27119898796081543},{"text":"Living the dream.","start":7.7599998,"end":8.48,"sentiment":"positive","sentiment_score":0.4089155892531077}],"sentiment":"neutral","sentiment_score":0.21412502080202103,"num_words":15,"start":2.56,"end":8.48},{"sentences":[{"text":"It's a beautiful sunny Monday morning or Monday afternoon, it is actually.","start":8.48,"end":12.74,"sentiment":"positive","sentiment_score":0.39358976234992343},{"text":"Six minutes ago.","start":12.799999,"end":13.905,"sentiment":"neutral","sentiment_score":0.0783241055905819},{"text":"I've got you in for just a quick little catch up with the the income protection stuff.","start":14.945,"end":18.785,"sentiment":"neutral","sentiment_score":0.05229341282564051},{"text":"Have you got a few minutes?","start":18.785,"end":19.925,"sentiment":"neutral","sentiment_score":0.030658222424487274},{"text":"Cool.","start":21.824999,"end":22.145,"sentiment":"neutral","sentiment_score":0.17461025714874268}],"sentiment":"neutral","sentiment_score":0.1591178737103175,"num_words":39,"start":8.48,"end":22.145},{"sentences":[{"text":"Cool.","start":22.145,"end":22.625,"sentiment":"neutral","sentiment_score":0.14510218799114227},{"text":"Just before I jump into it, usual quick security process.","start":22.625,"end":25.345,"sentiment":"neutral","sentiment_score":0.045788870006799695},{"text":"Are you okay for the call to be recorded, mate?","start":25.345,"end":27.56,"sentiment":"neutral","sentiment_score":0.036933270283043385},{"text":"Beautiful.","start":28.82,"end":29.32,"sentiment":"positive","sentiment_score":0.4633712768554687},{"text":"And if I can just confirm your date of birth and address for security?","start":29.7,"end":33.32,"sentiment":"neutral","sentiment_score":0.05670983796673162}],"sentiment":"neutral","sentiment_score":0.061934238868869014,"num_words":36,"start":22.145,"end":33.32},{"sentences":[{"text":"Sensational.","start":39.7,"end":40.2,"sentiment":"neutral","sentiment_score":0.051597513258457184},{"text":"So, mate, really appreciate that.","start":41.265003,"end":43.365,"sentiment":"positive","sentiment_score":0.47762250900268555},{"text":"I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on.","start":43.425003,"end":49.425003,"sentiment":"positive","sentiment_score":0.3354485823462407},{"text":"And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is, first of all, just see how you doing.","start":50.065002,"end":58.410004,"sentiment":"neutral","sentiment_score":0.02613666042795076},{"text":"Yeah.","start":117.31,"end":117.81,"sentiment":"neutral","sentiment_score":-0.12642523646354675}],"sentiment":"neutral","sentiment_score":0.17311841927182217,"num_words":65,"start":39.7,"end":117.81},{"sentences":[{"text":"Yep.","start":136.45999,"end":136.95999,"sentiment":"neutral","sentiment_score":0.0052002049051225185},{"text":"Yep.","start":158.795,"end":159.15,"sentiment":"neutral","sentiment_score":-0.10441777110099792},{"text":"Yeah.","start":178.125,"end":178.625,"sentiment":"neutral","sentiment_score":-0.2903243899345398},{"text":"Yeah.","start":190.14,"end":190.64,"sentiment":"neutral","sentiment_score":-0.15073269605636597},{"text":"Yep.","start":194.21999,"end":194.71999,"sentiment":"neutral","sentiment_score":-0.13380925357341766}],"sentiment":"neutral","sentiment_score":-0.13481678115203977,"num_words":5,"start":136.45999,"end":194.71999},{"sentences":[{"text":"Yeah.","start":200.79501,"end":201.29501,"sentiment":"neutral","sentiment_score":-0.1205427497625351},{"text":"Yep.","start":215.85,"end":216.35,"sentiment":"neutral","sentiment_score":-0.010148374363780022},{"text":"Yep.","start":216.49,"end":216.99,"sentiment":"neutral","sentiment_score":0.024017013609409332},{"text":"Yeah.","start":234.66501,"end":235.02,"sentiment":"neutral","sentiment_score":0.12183606624603271},{"text":"Yeah.","start":257.035,"end":257.535,"sentiment":"neutral","sentiment_score":-0.27406641840934753}],"sentiment":"neutral","sentiment_score":-0.05178089253604412,"num_words":5,"start":200.79501,"end":257.535},{"sentences":[{"text":"Okay.","start":265.93,"end":266.43,"sentiment":"neutral","sentiment_score":-0.13438157737255096},{"text":"Like, and all the decisions that affect everybody.","start":298.21,"end":300.22998,"sentiment":"neutral","sentiment_score":-0.14796940330415964},{"text":"Alright.","start":309.26498,"end":309.76498,"sentiment":"neutral","sentiment_score":-0.06362318992614746},{"text":"Yeah.","start":320.64,"end":321.04,"sentiment":"neutral","sentiment_score":-0.06111987680196762},{"text":"Yeah.","start":321.04,"end":321.36002,"sentiment":"neutral","sentiment_score":-0.03357024863362312}],"sentiment":"neutral","sentiment_score":-0.12303750993063052,"num_words":12,"start":265.93,"end":321.36002},{"sentences":[{"text":"100%.","start":321.36002,"end":322.18002,"sentiment":"neutral","sentiment_score":0.1156969740986824},{"text":"Yeah.","start":329.91498,"end":330.31497,"sentiment":"neutral","sentiment_score":0.1127302423119545},{"text":"So our our job to help you is is actually relatively simple in all of this.","start":330.31497,"end":335.59497,"sentiment":"neutral","sentiment_score":0.30362471751868725},{"text":"I see transitions.","start":335.59497,"end":336.895,"sentiment":"neutral","sentiment_score":0.17963571349779764},{"text":"Every time I do an annual review with somebody, I say, hey.","start":336.955,"end":339.69,"sentiment":"neutral","sentiment_score":0.07792632871617873}],"sentiment":"neutral","sentiment_score":0.198801387327187,"num_words":33,"start":321.36002,"end":339.69},{"sentences":[{"text":"Has there been any major changes in your life?","start":339.69,"end":341.87,"sentiment":"neutral","sentiment_score":-0.0013330553968747456},{"text":"These sorts of things pop up.","start":342.25,"end":343.53,"sentiment":"neutral","sentiment_score":-0.04005838495989641},{"text":"People change industries.","start":343.53,"end":344.67,"sentiment":"neutral","sentiment_score":-0.06842477122942607},{"text":"They go self employed.","start":344.73,"end":345.85,"sentiment":"neutral","sentiment_score":-0.07353568822145462},{"text":"They lose jobs.","start":345.85,"end":346.57,"sentiment":"neutral","sentiment_score":-0.11915361136198044}],"sentiment":"neutral","sentiment_score":-0.04436902835965156,"num_words":25,"start":339.69,"end":346.57},{"sentences":[{"text":"They switch around.","start":346.57,"end":347.37,"sentiment":"neutral","sentiment_score":-0.0865502804517746},{"text":"They move states.","start":347.37,"end":348.27,"sentiment":"neutral","sentiment_score":-0.032851796597242355},{"text":"And it's really simple.","start":349.61002,"end":350.65,"sentiment":"positive","sentiment_score":0.35419658571481705},{"text":"It's like you've got enough on your plate right now to deal deal with the here and now to make sure that you guys are okay financially.","start":350.65,"end":357.895,"sentiment":"neutral","sentiment_score":0.2542705679381335},{"text":"And that means, you know, your work cover claim and making sure you can put food on the table.","start":358.355,"end":362.535,"sentiment":"neutral","sentiment_score":0.09230264511547591}],"sentiment":"neutral","sentiment_score":0.17281492327206902,"num_words":56,"start":346.57,"end":362.535},{"sentences":[{"text":"And then once we've figured out after that what that next avenue plays out like, then I just pivot everything in your new direction.","start":362.915,"end":372.40002,"sentiment":"neutral","sentiment_score":0.1212210520170629},{"text":"I will basically have that chat with you where you go, okay.","start":373.5,"end":375.98,"sentiment":"neutral","sentiment_score":0.2814633945624034},{"text":"This is what I've now started to do, and then I'll step it out from there.","start":375.98,"end":379.74002,"sentiment":"neutral","sentiment_score":0.2910656612366438},{"text":"So for example, the guys that go out on their own, the simple stuff is super.","start":379.74002,"end":384.28497,"sentiment":"positive","sentiment_score":0.4005581848323345},{"text":"Right?","start":384.28497,"end":384.60498,"sentiment":"neutral","sentiment_score":0.2790248990058899}],"sentiment":"neutral","sentiment_score":0.2555343828879405,"num_words":69,"start":362.915,"end":384.60498},{"sentences":[{"text":"Oh, if you get to a point for a first few years, you've got to get your accounting underway.","start":384.60498,"end":388.465,"sentiment":"neutral","sentiment_score":0.1930615235316126},{"text":"You've got to get your cash flow going.","start":389.00497,"end":390.865,"sentiment":"neutral","sentiment_score":0.1724881511181593},{"text":"And then once that's all stable and you, you know, you signed up for GST, you're doing your BAS statements, all that fun stuff, and we come in a few years later and go, okay.","start":391.00497,"end":399.56998,"sentiment":"neutral","sentiment_score":0.17810313361031668},{"text":"Let's start putting some money into super.","start":399.56998,"end":401.33,"sentiment":"neutral","sentiment_score":0.20801693626812526},{"text":"This is how you do it when you're self employed.","start":401.33,"end":403.34998,"sentiment":"neutral","sentiment_score":0.15752877444028854}],"sentiment":"neutral","sentiment_score":0.18117835608464253,"num_words":79,"start":384.60498,"end":403.34998},{"sentences":[{"text":"This is the process.","start":403.49,"end":404.37,"sentiment":"neutral","sentiment_score":0.11054778471589088},{"text":"This is the paperwork.","start":404.37,"end":405.25,"sentiment":"neutral","sentiment_score":0.1370347924530506},{"text":"We'll help you through it.","start":405.25,"end":406.38998,"sentiment":"neutral","sentiment_score":0.22508998215198517},{"text":"And if you change occupations from this to that, alright, we'll alter the insurances.","start":406.61,"end":411.615,"sentiment":"neutral","sentiment_score":0.1178761584950345},{"text":"We'll change this just to make sure that you're not left out and that you're in the best product that matches your new situation.","start":411.675,"end":417.695,"sentiment":"neutral","sentiment_score":0.22836368593076864}],"sentiment":"neutral","sentiment_score":0.181309311778522,"num_words":51,"start":403.49,"end":417.695},{"sentences":[{"text":"And that's that's basically what we're gonna do is we'll basically, like, give you some space and time to go through this and get get stable, get that direction going.","start":419.675,"end":428.39,"sentiment":"neutral","sentiment_score":0.2823982988794645},{"text":"And then when we have that new catch up, whether it's before the end of the year or into the new year, we're just gonna go alongside you and say, how has the goals changed?","start":428.45,"end":436.245,"sentiment":"neutral","sentiment_score":0.19373381819043842},{"text":"How has the situation changed?","start":437.04498,"end":438.745,"sentiment":"neutral","sentiment_score":0.12878865897655487},{"text":"This is your options, and this is what we should now start working towards.","start":438.805,"end":442.345,"sentiment":"neutral","sentiment_score":0.2632624123777662},{"text":"Yeah.","start":450.725,"end":451.11,"sentiment":"neutral","sentiment_score":0.06475383788347244}],"sentiment":"neutral","sentiment_score":0.23114121775416768,"num_words":85,"start":419.675,"end":451.11},{"sentences":[{"text":"Yep.","start":463.18997,"end":463.68997,"sentiment":"neutral","sentiment_score":-0.1086275801062584},{"text":"Let alone where we go.","start":465.43,"end":471.835,"sentiment":"neutral","sentiment_score":-0.16668963432312012},{"text":"Yep.","start":490.79,"end":491.115,"sentiment":"neutral","sentiment_score":0.025203075259923935},{"text":"Yep.","start":510.41,"end":510.91,"sentiment":"neutral","sentiment_score":0.05504783242940903},{"text":"K.","start":522.745,"end":523.245,"sentiment":"neutral","sentiment_score":0.03104601427912712}],"sentiment":"neutral","sentiment_score":-0.09230875886148876,"num_words":9,"start":463.18997,"end":523.245},{"sentences":[{"text":"Yep.","start":547.65497,"end":548.15497,"sentiment":"neutral","sentiment_score":-0.034108683466911316},{"text":"Yeah.","start":572.965,"end":573.445,"sentiment":"neutral","sentiment_score":-0.03156707435846329},{"text":"Yeah.","start":573.445,"end":573.945,"sentiment":"neutral","sentiment_score":0.05547310784459114},{"text":"Mhmm.","start":576.72504,"end":576.99,"sentiment":"neutral","sentiment_score":-0.04801056534051895},{"text":"Changes everything.","start":579.70996,"end":580.69,"sentiment":"neutral","sentiment_score":-0.10553627461194992}],"sentiment":"neutral","sentiment_score":-0.04488096075753371,"num_words":6,"start":547.65497,"end":580.69},{"sentences":[{"text":"Yep.","start":589.085,"end":589.585,"sentiment":"negative","sentiment_score":-0.3826951682567597},{"text":"Rather than just crushing yourself just to keep it going because you need it so you felt you needed to.","start":604.19,"end":608.45,"sentiment":"neutral","sentiment_score":-0.2147482715547085},{"text":"Yeah.","start":639.26,"end":639.66003,"sentiment":"neutral","sentiment_score":0.24010539054870603},{"text":"We we go symbiotic with those accountants, so we usually get all of the structure set up through them.","start":639.66003,"end":645.715,"sentiment":"positive","sentiment_score":0.3564460622636895},{"text":"They give you that direction and those tips on the business side of things.","start":645.715,"end":648.67505,"sentiment":"positive","sentiment_score":0.38824817325387684}],"sentiment":"neutral","sentiment_score":0.1412798981774937,"num_words":55,"start":589.085,"end":648.67505},{"sentences":[{"text":"And then once that starts coming through, we go, well, how do you then translate that into your personal finances?","start":648.67505,"end":655.015,"sentiment":"neutral","sentiment_score":0.2320519633591175},{"text":"How do you translate that into paying off the properties and getting set up for retirement and getting invested?","start":655.47504,"end":660.55,"sentiment":"neutral","sentiment_score":0.26593466495212753},{"text":"How do you translate that up into good budgeting and good goals and all that kind of thing?","start":660.85,"end":665.19,"sentiment":"positive","sentiment_score":0.38520428786675137},{"text":"And actually then take all that hard work in the setup and then just turn it into something material on the other end and as part of that pipeline.","start":665.25,"end":672.965,"sentiment":"neutral","sentiment_score":0.2021353542804718},{"text":"So what I basically do here is I've just you know, calls are recorded.","start":673.265,"end":677.425,"sentiment":"neutral","sentiment_score":0.08499402047267982}],"sentiment":"neutral","sentiment_score":0.23679316643625498,"num_words":100,"start":648.67505,"end":677.425},{"sentences":[{"text":"Right?","start":677.425,"end":677.925,"sentiment":"neutral","sentiment_score":0.21300403773784635},{"text":"So I get all this information.","start":677.985,"end":679.605,"sentiment":"positive","sentiment_score":0.46961745123068493},{"text":"I get a nice healthy summary of it, and I put all this on your client file, And then we set up some touch points to see how you're going.","start":680.22504,"end":686.89996,"sentiment":"positive","sentiment_score":0.5033988068501155},{"text":"Because the first thing is let's just deal with the immediate needs that you've got to sort out and then start going, okay.","start":686.89996,"end":692.42,"sentiment":"neutral","sentiment_score":0.23154718688000803},{"text":"Now that we're in the new position, what are those directions?","start":692.42,"end":695.32,"sentiment":"neutral","sentiment_score":0.10576654157855293}],"sentiment":"positive","sentiment_score":0.3467843691018266,"num_words":71,"start":677.425,"end":695.32},{"sentences":[{"text":"And one of the things that's quite difficult for a lot of people is when you've got four directions is you go, how do you choose?","start":695.54,"end":700.915,"sentiment":"neutral","sentiment_score":-0.12190429909298053},{"text":"How do you choose between it?","start":701.45496,"end":702.815,"sentiment":"neutral","sentiment_score":-0.03180493228137493},{"text":"And that's kind of where I step in and go, okay.","start":702.815,"end":704.89496,"sentiment":"neutral","sentiment_score":0.11613589457490227},{"text":"Here's the pros and cons of each one.","start":704.89496,"end":706.915,"sentiment":"neutral","sentiment_score":0.12143236771225929},{"text":"And try and figure out kind of what what works for you and the missus in terms of which one really does resonate.","start":707.375,"end":714.49,"sentiment":"neutral","sentiment_score":0.30533389682355133}],"sentiment":"neutral","sentiment_score":0.07988232484943159,"num_words":74,"start":695.54,"end":714.49},{"sentences":[{"text":"Because sometimes people just do things because they think they should or because other people are doing it.","start":714.49,"end":718.75,"sentiment":"neutral","sentiment_score":0.05243538527025117},{"text":"And my job is to figure out, okay, what actually suits Nick at the end of the day, and then we track that with you each year.","start":719.37,"end":726.08997,"sentiment":"neutral","sentiment_score":0.3318742259784981},{"text":"And we go, okay.","start":726.08997,"end":727.095,"sentiment":"neutral","sentiment_score":0.3296675682067871},{"text":"Now we're going off in this direction.","start":727.175,"end":728.615,"sentiment":"positive","sentiment_score":0.44400976811136517},{"text":"The goals are now this in the first twelve months, three years, five years, ten years, and fifty, and then we just have those ongoing conversations.","start":728.615,"end":735.75494,"sentiment":"positive","sentiment_score":0.3855903572761096}],"sentiment":"neutral","sentiment_score":0.29703084115938444,"num_words":82,"start":714.49,"end":735.75494},{"sentences":[{"text":"And whenever something pops up, I give you the info so you can make some good decisions.","start":736.13495,"end":739.98,"sentiment":"positive","sentiment_score":0.49720461228314566},{"text":"Yeah.","start":753.145,"end":753.645,"sentiment":"positive","sentiment_score":0.33707571029663086},{"text":"It's exactly what you should think of it as is the starting line for the next chapter.","start":755.065,"end":758.585,"sentiment":"positive","sentiment_score":0.48018550522187176},{"text":"I know it sounds a little bit, you know, corny and esoteric and things like that, but it is that starting point.","start":758.585,"end":763.725,"sentiment":"neutral","sentiment_score":0.020992061916992745},{"text":"And that doesn't mean that, you know, you do have to get through what's right in front of you, the issues from behind, and the the issues to sort out.","start":763.865,"end":771.68,"sentiment":"neutral","sentiment_score":-0.07941137999296188}],"sentiment":"neutral","sentiment_score":0.17278381230191853,"num_words":87,"start":736.13495,"end":771.68},{"sentences":[{"text":"But as soon as that starts to fade away in the background, we can start looking forward again and start going, okay.","start":771.82,"end":777.42,"sentiment":"neutral","sentiment_score":0.17198480157689613},{"text":"Let's where are we going?","start":777.42,"end":778.8,"sentiment":"neutral","sentiment_score":0.10168179869651794},{"text":"Yeah.","start":797.05,"end":797.55,"sentiment":"neutral","sentiment_score":-0.01841718889772892},{"text":"And that that's how it happens.","start":847.59,"end":849.19,"sentiment":"neutral","sentiment_score":0.09555793677767117},{"text":"Like, sometimes these situations are not fun to go through, but sometimes they're the trigger point you need to move on to that next stage.","start":849.19,"end":855.935,"sentiment":"neutral","sentiment_score":-0.10147309318184852}],"sentiment":"neutral","sentiment_score":0.039155554752481184,"num_words":59,"start":771.82,"end":855.935},{"sentences":[{"text":"And, you know, they say, you know, inspiration or desperation.","start":856.635,"end":859.055,"sentiment":"neutral","sentiment_score":-0.0011383038014173507},{"text":"One of them hits a critical mass, and that's what creates change in your life.","start":859.435,"end":862.895,"sentiment":"neutral","sentiment_score":0.020506676534811655},{"text":"And one day, you'll probably look back and look.","start":863.195,"end":865.915,"sentiment":"neutral","sentiment_score":0.021246090117428038},{"text":"Nothing's unrecoverable.","start":865.915,"end":866.895,"sentiment":"neutral","sentiment_score":-0.21143098175525665},{"text":"Nothing is that detrimental long term that people can't have the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now.","start":867.71,"end":878.21,"sentiment":"negative","sentiment_score":-0.4424689972039425}],"sentiment":"neutral","sentiment_score":-0.2106798108721125,"num_words":69,"start":856.635,"end":878.21},{"sentences":[{"text":"Do you know what I mean?","start":879.39,"end":880.335,"sentiment":"neutral","sentiment_score":-0.05529959251483282},{"text":"And that that's that's our job is to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that.","start":881.61505,"end":890.015,"sentiment":"neutral","sentiment_score":-0.1365214244407766},{"text":"And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff.","start":890.015,"end":894.8,"sentiment":"negative","sentiment_score":-0.39571651505927247},{"text":"But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused, considered action where you go like, okay.","start":895.5,"end":907.26,"sentiment":"neutral","sentiment_score":0.09327115342020989},{"text":"You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point.","start":907.26,"end":917.02496,"sentiment":"neutral","sentiment_score":-0.007378657907247543}],"sentiment":"neutral","sentiment_score":-0.08012688599733843,"num_words":144,"start":879.39,"end":917.02496},{"sentences":[{"text":"Yeah.","start":946.45496,"end":946.695,"sentiment":"neutral","sentiment_score":-0.005864012986421585},{"text":"Yeah.","start":946.695,"end":947.195,"sentiment":"neutral","sentiment_score":-0.014597941190004349},{"text":"Yeah.","start":976.18,"end":976.58,"sentiment":"neutral","sentiment_score":-0.0793774425983429},{"text":"A little bit less regret if you've actually had a chance to look up, have a look around and see what's there.","start":976.58,"end":982.02,"sentiment":"neutral","sentiment_score":-0.04391121106560935},{"text":"And then maybe it makes it a bit more concrete on the decision you ended up with whether you go back or not because you've at least attempted it.","start":982.02,"end":990.085,"sentiment":"neutral","sentiment_score":0.01840720319285475}],"sentiment":"neutral","sentiment_score":-0.009853280511581235,"num_words":54,"start":946.45496,"end":990.085},{"sentences":[{"text":"And you're exactly right.","start":990.145,"end":991.505,"sentiment":"neutral","sentiment_score":0.19999896921217442},{"text":"I have people walk through the door all the time, and they've gotten to the end of work and life, and they've gone, look.","start":991.505,"end":996.78503,"sentiment":"neutral","sentiment_score":-0.034900660471369825},{"text":"I I wish I did all this stuff, and I wish I did all this sooner.","start":996.78503,"end":999.60504,"sentiment":"neutral","sentiment_score":-0.27146651316434145},{"text":"And once those years are up, those years are up, unfortunately.","start":999.825,"end":1002.66003,"sentiment":"neutral","sentiment_score":-0.24915993484583768},{"text":"I just said nothing's unrecoverable, but you don't wanna be walking through it 62 going, can I rewind fifteen years?","start":1002.72003,"end":1009.94,"sentiment":"neutral","sentiment_score":-0.21830164901912213}],"sentiment":"neutral","sentiment_score":-0.15317168598373732,"num_words":75,"start":990.145,"end":1009.94},{"sentences":[{"text":"You can't.","start":1010.16003,"end":1010.82,"sentiment":"neutral","sentiment_score":-0.18290336430072784},{"text":"But that doesn't mean that the situation isn't important to do.","start":1011.2,"end":1014.165,"sentiment":"neutral","sentiment_score":-0.17921097034757788},{"text":"Get through it.","start":1014.64496,"end":1015.365,"sentiment":"neutral","sentiment_score":-0.11262327929337819},{"text":"It is temporary.","start":1015.365,"end":1016.345,"sentiment":"neutral","sentiment_score":-0.17892652253309885},{"text":"They always are.","start":1016.40497,"end":1017.365,"sentiment":"neutral","sentiment_score":-0.13418101022640863}],"sentiment":"neutral","sentiment_score":-0.1642872653901577,"num_words":22,"start":1010.16003,"end":1017.365},{"sentences":[{"text":"And then once you get through that, my job is to get you back on the tracks, whichever what whatever those tracks look like.","start":1017.365,"end":1023.785,"sentiment":"neutral","sentiment_score":-0.013291813045119246},{"text":"Cool.","start":1026.645,"end":1027.145,"sentiment":"positive","sentiment_score":0.3611009418964386},{"text":"My income protection and all that kind of thing, your best bet is essentially, yeah, go through that doctor stuff with the the work cover and so on because that impacts it.","start":1028.8049,"end":1038.8999,"sentiment":"neutral","sentiment_score":0.021374015661422163},{"text":"You can't sort of double dip.","start":1038.96,"end":1040.24,"sentiment":"neutral","sentiment_score":-0.06622917763888836},{"text":"You can do one or the other kind of thing and they interplay with each other.","start":1040.24,"end":1043.5399,"sentiment":"neutral","sentiment_score":-0.0026667622150853276}],"sentiment":"neutral","sentiment_score":0.0036205401101821588,"num_words":79,"start":1017.365,"end":1043.5399},{"sentences":[{"text":"So go through and do that.","start":1044.7649,"end":1046.125,"sentiment":"neutral","sentiment_score":0.06387263536453247},{"text":"It'll be there.","start":1046.125,"end":1047.1849,"sentiment":"neutral","sentiment_score":0.04662094761927923},{"text":"I don't think we should change too much until we've got certainty on where you end up.","start":1047.6449,"end":1052.945,"sentiment":"neutral","sentiment_score":-0.22516038400285385},{"text":"And then once we've got that certainty, then I can say whether we need to change anything or not.","start":1053.6449,"end":1058.2849,"sentiment":"neutral","sentiment_score":-0.026084819379703778},{"text":"Because sometimes, I'll give you an example.","start":1058.2849,"end":1060.1,"sentiment":"neutral","sentiment_score":-0.0781825983098575}],"sentiment":"neutral","sentiment_score":-0.08360610825743955,"num_words":52,"start":1044.7649,"end":1060.1},{"sentences":[{"text":"Someone's got income protection, and they crash out of an office job, and they end up going to be a laborer on a farm.","start":1060.64,"end":1067.52,"sentiment":"neutral","sentiment_score":-0.2157116752738754},{"text":"Well, I'm not gonna put you into a new policy that's four times more expensive because you're a laborer.","start":1067.52,"end":1072.26,"sentiment":"negative","sentiment_score":-0.45021735367022064},{"text":"Or there's a flip side.","start":1072.88,"end":1074.235,"sentiment":"neutral","sentiment_score":-0.2066275268793106},{"text":"Later on in your life, you end up doing consulting or something, and we can get you a better rating, then we can change it.","start":1074.235,"end":1080.255,"sentiment":"neutral","sentiment_score":-0.06945303082466125},{"text":"The only question that I've got is what we were about to do with the income protection was just trim it down a little bit to get the premiums down and more in line with the $2,000 a week that you needed.","start":1082.5549,"end":1093.74,"sentiment":"neutral","sentiment_score":-0.08277892210476455}],"sentiment":"neutral","sentiment_score":-0.17371641791061215,"num_words":115,"start":1060.64,"end":1093.74},{"sentences":[{"text":"When the job ends and because you've, you know, stopped working, you use up your leave, you use up work cover and all that kind of thing first, it's still in force for, like, twelve months.","start":1095.16,"end":1106.265,"sentiment":"neutral","sentiment_score":-0.08574535511434078},{"text":"If it's sitting there and we're talking a couple years down the line and and you're literally just, you know, let's say your message is supporting you, for example, well, then there's no point paying thousands of dollars for something that you can't claim on.","start":1108.005,"end":1118.19,"sentiment":"neutral","sentiment_score":-0.13259038560920292},{"text":"Does that make sense?","start":1118.6699,"end":1119.8099,"sentiment":"neutral","sentiment_score":-0.07427367754280567},{"text":"So the question basically is we we've got to keep it going because we don't want to chop anything until we know.","start":1122.0299,"end":1128.0499,"sentiment":"neutral","sentiment_score":0.008790639652447267},{"text":"But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months?","start":1128.19,"end":1141.735,"sentiment":"neutral","sentiment_score":-0.0020703801086970736}],"sentiment":"neutral","sentiment_score":-0.05688982859162465,"num_words":163,"start":1095.16,"end":1141.735},{"sentences":[{"text":"Well, to make that a little bit easier, so this is what we're talking about.","start":1171.585,"end":1175.9,"sentiment":"positive","sentiment_score":0.41589067578315736},{"text":"The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it.","start":1176.12,"end":1183.42,"sentiment":"positive","sentiment_score":0.5215388308553135},{"text":"Now we have talked about your income before, and I know your occupation's changing, but let's just pretend that, you know, it's still going the way it is.","start":1183.56,"end":1189.715,"sentiment":"neutral","sentiment_score":0.0646411796499576},{"text":"Like you said, you're still fully employed.","start":1189.715,"end":1191.495,"sentiment":"neutral","sentiment_score":0.09610348620585032},{"text":"Your current policy, 14,853 a month worth of cover.","start":1192.915,"end":1198.855,"sentiment":"neutral","sentiment_score":0.03217845389412509}],"sentiment":"neutral","sentiment_score":0.23522110236808658,"num_words":76,"start":1171.585,"end":1198.855},{"sentences":[{"text":"And let me just have a quick squeeze here.","start":1200.355,"end":1202.9349,"sentiment":"neutral","sentiment_score":0.047065000153250165},{"text":"I believe that's covering an income of about $2.50 approximately.","start":1203.45,"end":1209.39,"sentiment":"neutral","sentiment_score":0.058146091923117635},{"text":"Now based on the I guess what we were saying with the needs is $116.06 o.","start":1211.13,"end":1216.4299,"sentiment":"neutral","sentiment_score":0.04917465406470001},{"text":"So 11,600 a month gets you $2,000 a week in hand after tax.","start":1218.73,"end":1223.205,"sentiment":"neutral","sentiment_score":0.07274519566159982},{"text":"It's more protecting an income of 200.","start":1223.985,"end":1228.6449,"sentiment":"neutral","sentiment_score":0.06404999909656388}],"sentiment":"neutral","sentiment_score":0.05792505314404314,"num_words":55,"start":1200.355,"end":1228.6449},{"sentences":[{"text":"So it's kind of being like you need to replace an income of 200 to cover your expenses if, you know, you're in the car accident and you need that going.","start":1229.105,"end":1236.89,"sentiment":"neutral","sentiment_score":-0.054888765898443034},{"text":"So we can trim it down so it gets you 2,000 a week and it saves you a thousand in the super, or we keep it going.","start":1237.27,"end":1245.59,"sentiment":"positive","sentiment_score":0.3660817176655487},{"text":"It's protecting your full income of up to $2.50.","start":1245.59,"end":1248.33,"sentiment":"neutral","sentiment_score":0.3257584406269921},{"text":"And then the issue is two issues.","start":1249.255,"end":1251.835,"sentiment":"neutral","sentiment_score":-0.05499602002756936},{"text":"If the job changes, maybe you're paying some premiums or something that's gonna change anyway.","start":1253.015,"end":1258.395,"sentiment":"neutral","sentiment_score":-0.1293949877222379}],"sentiment":"neutral","sentiment_score":0.09874813082847703,"num_words":89,"start":1229.105,"end":1258.395},{"sentences":[{"text":"You need to be able to claim on it, so that's fine.","start":1261.255,"end":1263.22,"sentiment":"neutral","sentiment_score":0.16424166286985079},{"text":"Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year?","start":1263.22,"end":1269.32,"sentiment":"neutral","sentiment_score":0.13474068258489882},{"text":"Yeah.","start":1277.2999,"end":1277.5399,"sentiment":"neutral","sentiment_score":0.013842813670635223},{"text":"Do you know where you ended up on the gross income before the deductions and everything?","start":1277.5399,"end":1282.0951,"sentiment":"neutral","sentiment_score":0.010986897978000343},{"text":"The $2.50 still sound about right?","start":1287.675,"end":1289.6951,"sentiment":"neutral","sentiment_score":0.07182863789300124}],"sentiment":"neutral","sentiment_score":0.0968046303106738,"num_words":56,"start":1261.255,"end":1289.6951},{"sentences":[{"text":"Yeah.","start":1296.22,"end":1296.46,"sentiment":"positive","sentiment_score":0.48262980580329895},{"text":"So it's claimable.","start":1296.46,"end":1297.44,"sentiment":"positive","sentiment_score":0.430387407541275},{"text":"And so the other consideration is you trim it down, save a bit of the premiums, but then you go through applications and underwriting if you ever wanna bump it up again.","start":1297.5,"end":1309.115,"sentiment":"neutral","sentiment_score":0.15632224758155644},{"text":"So the question becomes future earnings potential.","start":1309.1749,"end":1312.635,"sentiment":"neutral","sentiment_score":0.0657132411641734},{"text":"Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years?","start":1313.4149,"end":1328.88,"sentiment":"neutral","sentiment_score":0.09680926602105705}],"sentiment":"neutral","sentiment_score":0.13021468124149935,"num_words":92,"start":1296.22,"end":1328.88},{"sentences":[{"text":"Yeah.","start":1332.54,"end":1332.735,"sentiment":"neutral","sentiment_score":0.1686295121908188},{"text":"So then yeah.","start":1334.415,"end":1347.54,"sentiment":"neutral","sentiment_score":0.025326479226350784},{"text":"And then I don't wanna do this review with you in twelve months time and saying, hey.","start":1349.06,"end":1352.5,"sentiment":"neutral","sentiment_score":-0.20761970649747288},{"text":"You're you're insured for $254,000.","start":1352.5,"end":1355.56,"sentiment":"neutral","sentiment_score":-0.09577585458755493},{"text":"They've increased it to insure you for $265,000.","start":1355.7001,"end":1359.795,"sentiment":"neutral","sentiment_score":-0.056174226105213165}],"sentiment":"neutral","sentiment_score":-0.12391762183431317,"num_words":34,"start":1332.54,"end":1359.795},{"sentences":[{"text":"And on paper, you're you're paying yourself 50 to a 100.","start":1359.875,"end":1362.615,"sentiment":"neutral","sentiment_score":-0.07650374705818566},{"text":"And then all of a sudden, you're paying for triple triple what you need.","start":1364.3551,"end":1368.055,"sentiment":"neutral","sentiment_score":0.02344215095841459},{"text":"So if you're okay for us to just trim down that little bit, save you the premiums, If let let's say, you know, work covers there.","start":1370.115,"end":1377.52,"sentiment":"neutral","sentiment_score":0.10618776004188336},{"text":"Right?","start":1377.52,"end":1377.9199,"sentiment":"neutral","sentiment_score":0.04411420226097107},{"text":"But let's say something happens to body next week, $2,000 a week still get you guys by.","start":1377.9199,"end":1383.54,"sentiment":"neutral","sentiment_score":0.05514990341137437}],"sentiment":"neutral","sentiment_score":0.046799901697406734,"num_words":69,"start":1359.875,"end":1383.54},{"sentences":[{"text":"Okay.","start":1408.67,"end":1409.17,"sentiment":"neutral","sentiment_score":0.2291298806667328},{"text":"Yeah.","start":1414.015,"end":1414.255,"sentiment":"neutral","sentiment_score":0.18249373137950897},{"text":"Yep.","start":1414.255,"end":1414.755,"sentiment":"neutral","sentiment_score":0.03777531534433365},{"text":"So we either do it now or we do it later.","start":1414.815,"end":1417.7949,"sentiment":"neutral","sentiment_score":0.07828325913711028},{"text":"One of the, like, Yeah.","start":1418.095,"end":1437.15,"sentiment":"neutral","sentiment_score":-0.04006462804973125}],"sentiment":"neutral","sentiment_score":0.058431138823691164,"num_words":19,"start":1408.67,"end":1437.15},{"sentences":[{"text":"Yep.","start":1437.15,"end":1437.55,"sentiment":"neutral","sentiment_score":0.052780650556087494},{"text":"Policy is still in effect.","start":1437.55,"end":1438.93,"sentiment":"neutral","sentiment_score":-0.05128375291824341},{"text":"Yeah.","start":1441.175,"end":1441.5751,"sentiment":"neutral","sentiment_score":0.0728769525885582},{"text":"Policy is still in effect.","start":1441.5751,"end":1442.775,"sentiment":"neutral","sentiment_score":0.11789113879203797},{"text":"You still got your inception date, so that locks in all of the health side of things.","start":1442.775,"end":1446.555,"sentiment":"neutral","sentiment_score":0.15864076509195216}],"sentiment":"neutral","sentiment_score":0.10881336341644156,"num_words":29,"start":1437.15,"end":1446.555},{"sentences":[{"text":"It just means that when you go to launch a claim, they compare your income against the insurable amount, and that insurable amount will change from just under 15,000 a month to just under 12,000 a month that you've got to be able to sort of prove and claim on.","start":1446.6951,"end":1461.5701,"sentiment":"neutral","sentiment_score":0.12179934091866017},{"text":"And then if you have finalized everything and we chat again next year and we wanna trim it down further, we'll have that discussion then as well.","start":1463.63,"end":1471.365,"sentiment":"neutral","sentiment_score":0.05534282933782648},{"text":"Because it might be one of those things where we get a thousand dollars off now and there may be another thousand dollars off for next year, and it just means that it's gonna be lasting longer rather than you getting this, you know, anniversary notice in six months saying your your total premiums for everything is $7.5.","start":1471.4249,"end":1488.47,"sentiment":"neutral","sentiment_score":0.08704109817486384},{"text":"You know, I've gotta make sure that you've got a protection in there for enough time and that it's there when you need it kind of thing.","start":1491.09,"end":1497.525,"sentiment":"neutral","sentiment_score":0.1411169739785018},{"text":"K.","start":1500.065,"end":1500.565,"sentiment":"neutral","sentiment_score":0.06853240728378296}],"sentiment":"neutral","sentiment_score":0.10129630574785127,"num_words":163,"start":1446.6951,"end":1500.565},{"sentences":[{"text":"Cool.","start":1503.345,"end":1503.845,"sentiment":"neutral","sentiment_score":0.29701605439186096},{"text":"K.","start":1507.5599,"end":1508.0599,"sentiment":"neutral","sentiment_score":0.09533073008060455},{"text":"Now have they given you any indication for what work cover is gonna be be like?","start":1509.0,"end":1514.5199,"sentiment":"neutral","sentiment_score":0.07658762414939702},{"text":"I'm assuming they've got a percentages.","start":1514.5199,"end":1516.22,"sentiment":"neutral","sentiment_score":0.0818595824142297},{"text":"And if it's successful, you get some income replaced for a little while.","start":1516.76,"end":1520.415,"sentiment":"neutral","sentiment_score":0.12781790357369643}],"sentiment":"neutral","sentiment_score":0.10190645977854729,"num_words":37,"start":1503.345,"end":1520.415},{"sentences":[{"text":"Yep.","start":1539.83,"end":1540.33,"sentiment":"neutral","sentiment_score":0.12146972119808196},{"text":"Yep.","start":1558.965,"end":1559.445,"sentiment":"neutral","sentiment_score":0.058327894657850266},{"text":"From the date of when it when it sort of happens, I guess.","start":1559.445,"end":1562.49,"sentiment":"neutral","sentiment_score":0.025835295422719076},{"text":"Beautiful.","start":1573.37,"end":1573.87,"sentiment":"positive","sentiment_score":0.6014881134033203},{"text":"Warren might do too.","start":1576.8099,"end":1578.355,"sentiment":"positive","sentiment_score":0.42791708558797836}],"sentiment":"neutral","sentiment_score":0.1414406456053257,"num_words":20,"start":1539.83,"end":1578.355},{"sentences":[{"text":"So I'm just having a look here.","start":1578.355,"end":1579.815,"sentiment":"neutral","sentiment_score":0.15660833886691503},{"text":"Your anniversary date on insurances is March, end of March every year.","start":1580.4349,"end":1585.335,"sentiment":"neutral","sentiment_score":0.10248649617036183},{"text":"So anything that we do now trim down wise, it gets you that pro rata refund for that period of the year.","start":1586.4349,"end":1594.37,"sentiment":"neutral","sentiment_score":0.11836732348257845},{"text":"So whether it's $6,700, we'll just sort of pop back into the super, which is good.","start":1594.83,"end":1598.69,"sentiment":"neutral","sentiment_score":0.26360400579869747},{"text":"The only question I've got is whether we need any of that higher income protection to tag on with the work.","start":1599.87,"end":1606.6849,"sentiment":"neutral","sentiment_score":-0.07122448973712467}],"sentiment":"neutral","sentiment_score":0.098104195526013,"num_words":78,"start":1578.355,"end":1606.6849},{"sentences":[{"text":"So I'll put a quick pin in it just for just a small period of time.","start":1607.3049,"end":1612.265,"sentiment":"neutral","sentiment_score":-0.004519130859989673},{"text":"How long do you reckon before you get a bit of an idea?","start":1612.265,"end":1614.1849,"sentiment":"neutral","sentiment_score":-0.06535148420012914},{"text":"Do you reckon I I know they can't take too long to get a determination for you, but we're not talking months, are we?","start":1614.1849,"end":1620.63,"sentiment":"neutral","sentiment_score":-0.11558777621636789},{"text":"Cool.","start":1644.4651,"end":1644.785,"sentiment":"neutral","sentiment_score":0.21366316080093384},{"text":"So what I wanna do is you know how I was saying that your income protection is 70% of $250?","start":1644.785,"end":1651.27,"sentiment":"neutral","sentiment_score":0.0323968461714685}],"sentiment":"neutral","sentiment_score":-0.03830245855843296,"num_words":74,"start":1607.3049,"end":1651.27},{"sentences":[{"text":"I'm gonna flag for someone to give you a buzz in, say, a month or a couple of weeks and see what the determination came out like because they can they get into play.","start":1653.65,"end":1664.2649,"sentiment":"neutral","sentiment_score":0.058104961891384685},{"text":"So if they're, for some stupid reason, giving you 50% of your income, the other 20 percent can be covered by the insurances.","start":1664.325,"end":1671.3849,"sentiment":"neutral","sentiment_score":0.01790229951881844},{"text":"Whereas if they give you a full on, like, 85%, then you just you're sweet, and we just trim it down.","start":1673.38,"end":1678.92,"sentiment":"neutral","sentiment_score":0.057558565001402585},{"text":"So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim.","start":1680.98,"end":1686.455,"sentiment":"neutral","sentiment_score":0.1294044926762581},{"text":"So what I'll do is I'll get let me give you a buzz in a couple of weeks' time to see how it finalized.","start":1687.1549,"end":1691.975,"sentiment":"neutral","sentiment_score":0.13178334571421146}],"sentiment":"neutral","sentiment_score":0.07528342967148588,"num_words":119,"start":1653.65,"end":1691.975},{"sentences":[{"text":"If it's all good and you get the full you're getting a proper reimbursement, we can trim it down and just action it.","start":1692.595,"end":1701.3999,"sentiment":"neutral","sentiment_score":0.2824783386743587},{"text":"And then if we do wanna proceed to a claim because I don't want you going through two full on claims, dude.","start":1701.3999,"end":1705.08,"sentiment":"neutral","sentiment_score":-0.09746232442557812},{"text":"It's a lot of paperwork.","start":1705.08,"end":1705.96,"sentiment":"neutral","sentiment_score":-0.17699706852436065},{"text":"Yeah.","start":1705.96,"end":1706.2,"sentiment":"neutral","sentiment_score":-0.016743896529078484},{"text":"You can just copy and paste it, bring the reports around by going through two full claims to top up your income.","start":1706.2,"end":1711.6399,"sentiment":"neutral","sentiment_score":0.062147977338595825}],"sentiment":"neutral","sentiment_score":0.06600488923898298,"num_words":73,"start":1692.595,"end":1711.6399},{"sentences":[{"text":"I just wanna make sure that option is there for you if you need it.","start":1711.6399,"end":1714.875,"sentiment":"neutral","sentiment_score":0.07375590726733208},{"text":"Beautiful.","start":1722.375,"end":1722.875,"sentiment":"positive","sentiment_score":0.6523910164833069},{"text":"Alrighty.","start":1723.1749,"end":1723.6749,"sentiment":"positive","sentiment_score":0.4029911160469055},{"text":"Okay.","start":1725.26,"end":1725.76,"sentiment":"neutral","sentiment_score":0.24799726903438568},{"text":"So let me have a quick squeeze.","start":1725.82,"end":1728.4,"sentiment":"neutral","sentiment_score":0.15061465118612563}],"sentiment":"neutral","sentiment_score":0.13856082275509835,"num_words":25,"start":1711.6399,"end":1728.4},{"sentences":[{"text":"He'll give you a buzz in a little bit.","start":1729.58,"end":1732.0,"sentiment":"neutral","sentiment_score":0.1412580849395858},{"text":"We should probably do a bit of a catch up at some point as well and see how you're going with everything.","start":1732.46,"end":1738.32,"sentiment":"neutral","sentiment_score":0.19004596532745796},{"text":"Definitely before end of financial year next year.","start":1739.245,"end":1741.485,"sentiment":"neutral","sentiment_score":0.0767608005553484},{"text":"That's for sure.","start":1741.485,"end":1742.385,"sentiment":"neutral","sentiment_score":0.1907692849636078},{"text":"Let me just have a quick look at when I've got your reviews in.","start":1745.085,"end":1748.365,"sentiment":"neutral","sentiment_score":0.14559987506696156}],"sentiment":"neutral","sentiment_score":0.15494868771306106,"num_words":56,"start":1729.58,"end":1748.365},{"sentences":[{"text":"And just while I'm loading this up, have you got any questions so far?","start":1748.365,"end":1751.28,"sentiment":"neutral","sentiment_score":0.10352872418505805},{"text":"Yep.","start":1762.4,"end":1762.9,"sentiment":"positive","sentiment_score":0.3350706994533539},{"text":"All good.","start":1762.9601,"end":1763.415,"sentiment":"positive","sentiment_score":0.5518495887517929},{"text":"Yeah.","start":1780.31,"end":1780.55,"sentiment":"neutral","sentiment_score":0.0852874368429184},{"text":"Yeah.","start":1780.55,"end":1780.87,"sentiment":"neutral","sentiment_score":0.06172679364681244}],"sentiment":"neutral","sentiment_score":0.1597466445282886,"num_words":19,"start":1748.365,"end":1780.87},{"sentences":[{"text":"Because you're Top it up.","start":1780.87,"end":1783.1901,"sentiment":"neutral","sentiment_score":0.1329556718468666},{"text":"Yeah.","start":1783.1901,"end":1783.6901,"sentiment":"neutral","sentiment_score":0.3106663227081299},{"text":"Yeah.","start":1790.3451,"end":1790.8251,"sentiment":"neutral","sentiment_score":0.2474978268146515},{"text":"I I think that's a prudent way of doing it because at the end of the day, like, mental health is claimable unless it's preexisting.","start":1790.8251,"end":1797.645,"sentiment":"neutral","sentiment_score":0.21171799913048744},{"text":"So whenever that policy inception date was, like, I'll give you the the compliant answer here.","start":1797.865,"end":1803.12,"sentiment":"neutral","sentiment_score":0.10449540056288242}],"sentiment":"neutral","sentiment_score":0.1705795603338629,"num_words":48,"start":1780.87,"end":1803.12},{"sentences":[{"text":"Was your policy started in twenty twenty four March is when you got the income protection.","start":1803.44,"end":1813.78,"sentiment":"neutral","sentiment_score":0.012814396992325783},{"text":"So as long as the you know, you weren't going to see the doctor in 2023 saying, oh, I'm I'm depressed at work kind of thing and they backdate it to there, then you're covered.","start":1814.32,"end":1823.955,"sentiment":"neutral","sentiment_score":-0.0689525614359549},{"text":"So I think having that top up there would be good.","start":1824.335,"end":1828.095,"sentiment":"neutral","sentiment_score":0.235547812147574},{"text":"I won't mess with anything for the time being.","start":1828.095,"end":1830.095,"sentiment":"neutral","sentiment_score":0.1304971401890119},{"text":"And then when we've got final info and decisions, I'll action it, put a pause on that.","start":1830.095,"end":1835.51,"sentiment":"neutral","sentiment_score":0.08731387358377962}],"sentiment":"neutral","sentiment_score":0.03456280395303937,"num_words":88,"start":1803.44,"end":1835.51},{"sentences":[{"text":"And then just for you and I in terms of a bit of a catch up here, still wanna catch up with you in around about April for the major catch up as well.","start":1835.73,"end":1847.83,"sentiment":"neutral","sentiment_score":0.06304484178476474},{"text":"So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that.","start":1849.465,"end":1858.205,"sentiment":"neutral","sentiment_score":0.06588607350433315},{"text":"Yep.","start":1864.52,"end":1865.02,"sentiment":"neutral","sentiment_score":0.03458770737051964},{"text":"Yep.","start":1884.135,"end":1884.39,"sentiment":"neutral","sentiment_score":0.07824946939945221},{"text":"Yep.","start":1896.63,"end":1897.005,"sentiment":"neutral","sentiment_score":0.08713104575872421}],"sentiment":"neutral","sentiment_score":0.06441276293480769,"num_words":64,"start":1835.73,"end":1897.005},{"sentences":[{"text":"Perfect.","start":1913.98,"end":1914.48,"sentiment":"positive","sentiment_score":0.7001903653144836},{"text":"Thanks.","start":1914.54,"end":1914.86,"sentiment":"positive","sentiment_score":0.6382932662963867},{"text":"So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover is going and income protection claim.","start":1914.86,"end":1921.04,"sentiment":"neutral","sentiment_score":0.16468768283724786},{"text":"And then if something happens with the business, we'll catch up again around November.","start":1921.365,"end":1925.145,"sentiment":"neutral","sentiment_score":0.04049268391515527},{"text":"And then if not, we'll be ringing around April for the annual review and see how things are going then.","start":1925.765,"end":1930.665,"sentiment":"neutral","sentiment_score":0.07781855463981628}],"sentiment":"neutral","sentiment_score":0.12424498967459945,"num_words":61,"start":1913.98,"end":1930.665},{"sentences":[{"text":"Yeah.","start":1940.54,"end":1941.04,"sentiment":"neutral","sentiment_score":-0.24872329831123352},{"text":"Yeah.","start":1974.9601,"end":1975.4601,"sentiment":"neutral","sentiment_score":-0.01123163476586342},{"text":"Yeah.","start":1978.865,"end":1979.105,"sentiment":"neutral","sentiment_score":-0.01172599010169506},{"text":"Sorry.","start":1979.105,"end":1979.505,"sentiment":"neutral","sentiment_score":-0.031060846522450447},{"text":"So MetLife is the insurer that the income protection is insured through getting paid out of hub.","start":1979.505,"end":1984.885,"sentiment":"neutral","sentiment_score":-0.013302481842829901}],"sentiment":"neutral","sentiment_score":-0.025184950525207177,"num_words":21,"start":1940.54,"end":1984.885},{"sentences":[{"text":"So we have triggered a claims pack with a claim number so that all the documents are in that email ready to go.","start":1985.8251,"end":1996.02,"sentiment":"neutral","sentiment_score":0.15304016581048135},{"text":"So if we have that chat and they're going, this is what we need to do.","start":1996.02,"end":1998.6599,"sentiment":"neutral","sentiment_score":0.044459632597863674},{"text":"We do need a claim on it.","start":1998.6599,"end":1999.86,"sentiment":"neutral","sentiment_score":0.027712586468883922},{"text":"You've already got it there, and you can just fill it all in, and we'll get it straight out of that claims number straight to the assessor with MetLife.","start":1999.86,"end":2006.625,"sentiment":"neutral","sentiment_score":0.07746716909881296},{"text":"Cool.","start":2009.825,"end":2010.325,"sentiment":"positive","sentiment_score":0.3791378736495972}],"sentiment":"neutral","sentiment_score":0.0927756818158454,"num_words":76,"start":1985.8251,"end":2010.325},{"sentences":[{"text":"Outside of that, that's the one that we were gonna do that trim down for.","start":2010.545,"end":2014.085,"sentiment":"neutral","sentiment_score":0.1000831772883733},{"text":"But, again, top up will be important, so I'll keep an eye on for that.","start":2015.665,"end":2020.59,"sentiment":"neutral","sentiment_score":0.17792029629151027},{"text":"Alright.","start":2024.57,"end":2025.07,"sentiment":"neutral","sentiment_score":0.2113642692565918},{"text":"I hope that reassures a little bit, but you got a few people in your corner and a few ideas and options there.","start":2025.37,"end":2031.1499,"sentiment":"neutral","sentiment_score":0.19012558460235596},{"text":"Fair enough.","start":2045.705,"end":2046.525,"sentiment":"positive","sentiment_score":0.33986222743988037}],"sentiment":"neutral","sentiment_score":0.16846480845872844,"num_words":56,"start":2010.545,"end":2046.525},{"sentences":[{"text":"Fair enough.","start":2047.74,"end":2048.3801,"sentiment":"positive","sentiment_score":0.3691258579492569},{"text":"I hope to be always the bearer of positive news, my friend.","start":2048.3801,"end":2051.04,"sentiment":"positive","sentiment_score":0.6277940024932226},{"text":"Yep.","start":2060.3801,"end":2060.8801,"sentiment":"positive","sentiment_score":0.4476521015167236},{"text":"And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background as well?","start":2063.595,"end":2077.53,"sentiment":"positive","sentiment_score":0.3388616028355389},{"text":"Cool.","start":2081.1099,"end":2081.6099,"sentiment":"neutral","sentiment_score":0.16556113958358765}],"sentiment":"positive","sentiment_score":0.39961962637148407,"num_words":57,"start":2047.74,"end":2081.6099},{"sentences":[{"text":"Yeah.","start":2092.565,"end":2092.725,"sentiment":"neutral","sentiment_score":0.004533234052360058},{"text":"Cool.","start":2092.725,"end":2093.225,"sentiment":"neutral","sentiment_score":0.009881092235445976},{"text":"Email or the old snail mail?","start":2093.365,"end":2095.145,"sentiment":"neutral","sentiment_score":-0.0691107027232647},{"text":"Yep.","start":2099.2852,"end":2099.7852,"sentiment":"neutral","sentiment_score":-0.0293172188103199},{"text":"Perfect.","start":2110.78,"end":2111.28,"sentiment":"positive","sentiment_score":0.7344443798065186}],"sentiment":"neutral","sentiment_score":0.03048772709444165,"num_words":10,"start":2092.565,"end":2111.28},{"sentences":[{"text":"Alright.","start":2111.3398,"end":2111.8198,"sentiment":"positive","sentiment_score":0.36165863275527954},{"text":"So oh, yeah.","start":2111.8198,"end":2112.5398,"sentiment":"neutral","sentiment_score":0.22138800223668417},{"text":"Michelle, yeah, I can see there.","start":2112.5398,"end":2113.92,"sentiment":"neutral","sentiment_score":0.174233948191007},{"text":"So process beneficiaries, get the super portfolio fixed up, put a pin in the reduction until after the work cover goes through, and then see when we catch up next after that.","start":2114.78,"end":2126.285,"sentiment":"neutral","sentiment_score":0.09400117537006736},{"text":"Alright.","start":2128.9849,"end":2129.305,"sentiment":"positive","sentiment_score":0.5991775989532471}],"sentiment":"neutral","sentiment_score":0.1320567799862041,"num_words":43,"start":2111.3398,"end":2129.305},{"sentences":[{"text":"Well, you and the family take care.","start":2129.305,"end":2130.825,"sentiment":"positive","sentiment_score":0.6732176882880074},{"text":"And if I don't hear from you in a little while, best of luck with it, and I look forward to hearing some positive news again soon.","start":2130.825,"end":2138.7998,"sentiment":"positive","sentiment_score":0.44458015966746545},{"text":"Awesome then.","start":2142.46,"end":2143.0198,"sentiment":"positive","sentiment_score":0.7652891874313354},{"text":"Take care, mate.","start":2143.0198,"end":2144.0,"sentiment":"positive","sentiment_score":0.5851384600003561},{"text":"Bye.","start":2145.42,"end":2145.92,"sentiment":"neutral","sentiment_score":-0.11182719469070436}],"sentiment":"positive","sentiment_score":0.49725886723026635,"num_words":40,"start":2129.305,"end":2145.92}]}}]},{"alternatives":[{"transcript":"Hello? Good, mate. How you going? Yeah. Yep. Yep. That's good, mate. Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three 71. Mhmm. Yep. Yeah. It's it's an ongoing saga more than anything. So, like, it just got to a point where the, like, the doc so I had, like, a bit of a stack out a couple of months ago at work, but it was, like, building up to a point where I just fucking put my hands in the air and, you know, and I identified that I shouldn't probably be in that position because it's best for the company, best for myself, and, you know, my reputation to just remove myself. And then, yeah, probably long story short, I've been working with, you know, medical people in the GP, you know, mental health people to try and come to terms with what the fucking next actual avenue of life is because I'm pretty sure it's not with wind farming and that fucking company to start with because, you know, we're back analyzing why it got to this. It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence. And that's when I put the claim through. So, you know, and, well, I'm not gonna boil the facts, but I I don't feel like the company is, you know, standing up to their end of the bargain and especially in regards to mental health policy. So that's why I sort of probed about the income protection against the work cover because, obviously, the income protection was probably the easiest option to save face on both sides. But then, you know and when I fucking analyze it in my head, like, where does that get you? It just gets them fucking off the hook if they're gonna do this further to other people. And, you know, I'm using my own facility, you know, as well. Like, further delving into probably a blame of my this is all me. You know what I mean? So I decided to just pursue the work cover avenue. Because I've done income protection before when I broke my shoulder fucking, like, in 2014, I reckon. So, and, like, I know that's not a walk in the park either. You know? You gotta you you know, it's like sorta it's sorta like work cover. You gotta get the work the doctors involved, and you've gotta be very transparent with everything and, you know, so I thought, yeah, if I could just go down that road. And from here, this is probably, you know, I've been waiting to have a chat to you guys about how to go from here because I feel like I've started a company. It's not trading yet, but I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything. And we feel like this regardless of what happens with the wind farm, you know, there was an opportunity that I might have been out of contract back to it, but it's sort of gone cold at the moment. I've got other avenues in completely different fucking industry of just property maintenance. So I'm just waiting to get that going and, you know, working with my counselor and everything that they decide well, we both sort of decided, like, regardless of if you're getting the outcome with work cover, maybe the industry isn't suited for you now. You know, it's just got to a point where it was too much just moving too faster than I wanted it to move, and we've had a big transition within the company with each European company buying the smaller company, and now there's always people fucking running it that I don't even know who they are and you know? Yeah. So it's been a bit been a bit going on, Tommy. Yeah. And I like, I haven't actually had money coming in since the June 25. You know? And it's sort of lucky with financially not a bad spot, but you never like you don't work your ass off for, you know, seven, eight years just to fucking spend all your savings because get to into a situation like this. But I'm sort of at that point where I put myself on the graphs because it's a principle of what has happened to me. You know what I mean? So Yep. Mhmm. Yes. Mhmm. Yes. Mhmm. Mhmm. Yep. Mhmm. Yes. Mhmm. Yeah. No. That's great. You know? Mhmm. Mhmm. Mhmm. Yep. Yeah. No worries. So I feel like I've got, you know, I've got everything torn in every direction at the moment because and it's, you know, I to be able to give you an accurate read of where we are, it's probably gonna take a bit of sitting down to compiling compiling it. You know? And so because we've got you know, essentially, I'm still a fucking full time employee here at WIFTA Wind Farm. Right? But then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us. You know, we've been submitting best statements and all sorts of things. So we've you know, we're he's helping us try and get to that primary producer status as well, and we're well on the way to that. But then we went this guy, because he's locally he's local. He's about our age. He does the same thing. He's got small bit of property. He he, you know, runs a few head of cattle and you know? So it was a no brainer. Gave him. He treated us well. But then the the business, I went with a friend well, a few friends actually within wind farming who started their own companies and started contracting back to the industry. But this guy is in Ballarat. Right? And he's a sort of specialist in helping you get that sort of business up off the ground when you wanna contract your services out to whatever you wanna do, whether it's property maintenance, what I'm gonna get into or, you know, I've left the avenue open and I've got me insure I'm in all insured up for construction management, which I could easily do as well. You know what I mean? So but then I've got so I've got an accountant doing the farm, and I've got a different accountant in another state doing me fucking, I mean, personal business. You know? And then I'm still full fully employed with the wind farm regardless of the work cover claim. And so there's a lot to try and fucking consolidate to give you an accurate reading of where we're sitting. You know? And then my wife has started work as well. So she's bringing in some bacon too. So, yeah, it does. You know, we to tell you the truth, if she didn't go back to work, I probably would have still been fucking plugging myself there into a hole. You know what I mean? That sort of eased the tension a little bit of being able to just get fucked this. I've had enough. You know what I mean? And then the doctor backed it all up saying, yeah, I think you've had enough. You know, they were like yeah. Yeah. So but out of that, like, what's your advice? Do you think, like because I did it did cross my mind to talk to you guys to get help get the business started. Is that something that you guys do, or am I on the right track? You know? Because I feel like I've picked a specialist in what I'm trying to do because I know firsthand five different accounts of people starting successful businesses with this accountancy firm running their back end. You know what I mean? Yep. Yep. Mhmm. Yep. Okay. Yep. Mhmm. Yep. Yeah. Yep. Mhmm. Mhmm. Yep. Mhmm. Yep. Yep. Yep. Okay. So, yeah, I'll so we're at a little bit of, like, a, you know, not sort of I guess we're at a starting line if I'm going down this road for the next phase, you know, if that makes sense to you. Yeah. Mhmm. Mhmm. Yep. Yep. Yeah. No. Yeah. That's good then. So I'm you know, I feel like I'm on the right track with this as it is. Like, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work. Like, like, there's motivation there saying that the wind farming, the seventy hour weeks, it's just not viable when you have so much other things going on. You're trying to make a farm viable in a way that it works for you. You've got children that do fucking that need your attention. She's working. We wanna give her the best chance to get back into the workforce after nine years as well. And so the company was probably the main motivation to try and it's not gonna be easy from the get go, but try and take back some of that time. And so you might do three, you know, jobs to the value of $1,500 for the week or whatever rather than actually just trying to fucking being away from the house for thirteen hours a day, six days of the week. You know what I mean? And having no time to do anything else as well. So that's the motivation behind it all, really. No. Yep. Yep. Mhmm. Yep. Yep. Mhmm. Yeah. I was having that chat with the wife yesterday. Yes. Mhmm. That's right. Yeah. No. You're right. And, look, I have a bit of a joke with myself saying I've probably you know, I've got twenty years working left regardless of how we stack up with the super or whatever. And even if I did retire, there'd be something that I need to fucking do anyway. You know what I mean? Like so I've got a lot of friends. A lot of my friends are older. You know? They're like 66, 67. And, you know, they're like at the very end of their construction careers, and they're actually praising what we're going through at the moment in a way that they wish they'd stopped to smell the roses by now my age. And even if you go back into the industry, at least you stopped and you had a look around. And then if you'd realize that wasn't for you, you've gone back into the industry, at least you didn't just flog yourself to a point where you're 66 and you've had two marriages and you don't know where the fuck you last gone. You know? Yeah. Yeah. Yeah. Yeah. Yeah. Mhmm. Yeah. Mhmm. Yeah. Yep. No. That's good, mate. Mhmm. That's right. Mhmm. Yes. Yep. Mhmm. Yep. Mhmm. Yep. Mhmm. Okay. Yep. Oh, yeah. 100%. What would you recommend? Like, I I'm open to anything really. I'm happy to trim it down if that's gonna leave more money, you know, to play with at the back end of what, you know, within my super or wherever the money is coming from. You know what I mean? Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day. So yeah. Mhmm. Mhmm. Yep. Mhmm. Yep. Sounds about right. Mhmm. Okay. Mhmm. Yep. Yep. Yeah. We're just waiting for the accountant to finalize some things, I believe. So we've seen him. Not off the top of my head without looking into it, I guess. Yeah. Yeah. 100%. We pumped it last year. So Mhmm. It's definitely that, The second one. Yeah. That's what the aim would be here. So even if I did get contracted back to Wind Farm, like, that would be for a pretty pretty good rate. But the way obviously, exactly what you said, you would the company would be the one making the money, not the individual. Yeah. Yeah. Yeah. Yep. Yeah. Well, she's working now. You know? So the idea the idea was from memory, I guess, we sorta average that $3 a week anyway. You know what I mean? When I was working before and she'd missed. So now she sort of brings home nearly close to a couple of grand a bloody fortnight. So and then she's got a car allowance on top of that. So it's all within the ballpark. Definitely. No. We'll do it. I think we'll do it now, mate. So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff? Like or is it just trimming down the policy still in effect? It's not like taking on a whole new whole new policy? Yep. Yep. Yep. Yep. Mhmm. Yep. Yeah. Yeah. Yeah. Yep. Okay. Yep. Yep. Yeah. No worries. No. That all makes sense. Definitely. I'm just jotted a few notes down there. So, yeah, I'll definitely go ahead with that. I'm not sure. So at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it. I believe they've got a meeting with my GP tomorrow. And then they've still got to put it to my employer. So they've got to analyze it and then come back as well. But, well, I'm not sure. I'm looking to that so far. Like, I would just be hoping I could get re reimbursed for what I've missed, you know, with the entitlements, some sort of, yeah, percentage of the wage, I I would imagine. Yep. June 25 is what the capacity certificate or whatever they call that that the doctor fills out is dated. Mhmm. Yep. Oh, yeah. Mhmm. Perfect. No. No. No. The meeting with the GP is tomorrow. I would imagine that the work cover would put everything to the employer on Wednesday, and then they've got five business days to respond. And then, yeah, we should know something beyond then if I don't have to respond back, so mid next week. Yep. Yep. Yep. Mhmm. Yep. Yeah. Okay. Yeah. We'll drop that down. Yeah. Mhmm. Yep. Yep. Okay. Sweet as. That's everything. Yep. Yeah. No worries. No. Happy days. It's all making sense when I write it down here as well. So Mhmm. Yep. No. It's yeah. It's looking, you know, pretty good for from my end. It's the way you're explaining it's making sense as well. So it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover. And then to know that we can up yeah. Top it up, that's really gonna especially put my wife at ease because this is stressing her out a bit too. So Mhmm. Yep. Mhmm. Yep. Mhmm. Yeah. Yep. Yep. What I won't lock anything in now. So we'll go through this first. I'll just say I'll put something in my calendar, you know, that we may talk with someone. Say, what's that? Maybe the eighth, somewhere around there, or the week of the seventh. That'd be out regarding the income protection. So, yeah, I'll put that in my calendar. But then depending how the business takes off, it might be worth if I feel if I deem that we need to chat, I'll reach out. So I might actually put, like, a reminder, say, around, you know, the end of November ish, something like that. And, you know, if you if there's something that we need to talk about or if the business goes good straight up, maybe we can have a chat then and just to catch up. Yep. Mhmm. Yep. Yep. No worries. What are you so I understand I've got my supers all tied up in hub twenty four. Right? So I've got, like, a fucking email from MetLife here and an annual statement. And I'm just trying to work out whether you guys have done something with MetLife or whether this is a scam or because it's saying click on this link to to see your annual statement that the link comes with the password. So I'm not sure. I I just I thought we're all with Hub twenty four. I've got it open now as well. I can see that we're, you know, the the activity. But I it's the first I've heard of of MetLife. That's all. Gotcha. Yeah. Yeah. Okay. Sweet. Yep. Yep. Yep. Yeah. Okay. That all makes sense then. Yeah. It's just the way that it's worded. Yep. Yep. Cool, mate. No worries. Yeah. It does. Yeah, mate. Yeah. It does. I've scribbled a few a few notes down into the chat with the missus about it. So, you know, anything any positive bit of information moving forward is always welcome to you at the moment. So yeah. Well, he's been doing well for us since we joined. You know, like, the super looks like it's doing doing great, and, you know, it's been a good couple of years. So Yep. Mhmm. Yep. And, oh, actually, the beneficiaries thing, I know it's been ongoing saga. So I actually signed it and not sent it back to you guys. So I'm not sure whether you have received it yet or not. No. The snail mail, she sent it to me. One of the girls, she's same girl has been contacting me about it. So I finally got around to send it back and got the witnesses to sign it as well. So yeah. Mhmm. Yep. Sweet as pie. Beautiful. You will. No. No. Why are you calling me? Thanks for that night. Okay. 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Good, mate. How you going? Yeah. Yep.\n\nYep. That's good, mate. Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three 71. Mhmm. Yep.\n\nYeah. It's it's an ongoing saga more than anything. So, like, it just got to a point where the, like, the doc so I had, like, a bit of a stack out a couple of months ago at work, but it was, like, building up to a point where I just fucking put my hands in the air and, you know, and I identified that I shouldn't probably be in that position because it's best for the company, best for myself, and, you know, my reputation to just remove myself. And then, yeah, probably long story short, I've been working with, you know, medical people in the GP, you know, mental health people to try and come to terms with what the fucking next actual avenue of life is because I'm pretty sure it's not with wind farming and that fucking company to start with because, you know, we're back analyzing why it got to this. It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence.\n\nAnd that's when I put the claim through. So, you know, and, well, I'm not gonna boil the facts, but I I don't feel like the company is, you know, standing up to their end of the bargain and especially in regards to mental health policy. So that's why I sort of probed about the income protection against the work cover because, obviously, the income protection was probably the easiest option to save face on both sides. But then, you know and when I fucking analyze it in my head, like, where does that get you? It just gets them fucking off the hook if they're gonna do this further to other people.\n\nAnd, you know, I'm using my own facility, you know, as well. Like, further delving into probably a blame of my this is all me. You know what I mean? So I decided to just pursue the work cover avenue. Because I've done income protection before when I broke my shoulder fucking, like, in 2014, I reckon.\n\nSo, and, like, I know that's not a walk in the park either. You know? You gotta you you know, it's like sorta it's sorta like work cover. You gotta get the work the doctors involved, and you've gotta be very transparent with everything and, you know, so I thought, yeah, if I could just go down that road. And from here, this is probably, you know, I've been waiting to have a chat to you guys about how to go from here because I feel like I've started a company.\n\nIt's not trading yet, but I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything. And we feel like this regardless of what happens with the wind farm, you know, there was an opportunity that I might have been out of contract back to it, but it's sort of gone cold at the moment. I've got other avenues in completely different fucking industry of just property maintenance. So I'm just waiting to get that going and, you know, working with my counselor and everything that they decide well, we both sort of decided, like, regardless of if you're getting the outcome with work cover, maybe the industry isn't suited for you now. You know, it's just got to a point where it was too much just moving too faster than I wanted it to move, and we've had a big transition within the company with each European company buying the smaller company, and now there's always people fucking running it that I don't even know who they are and you know?\n\nYeah. So it's been a bit been a bit going on, Tommy. Yeah. And I like, I haven't actually had money coming in since the June 25. You know?\n\nAnd it's sort of lucky with financially not a bad spot, but you never like you don't work your ass off for, you know, seven, eight years just to fucking spend all your savings because get to into a situation like this. But I'm sort of at that point where I put myself on the graphs because it's a principle of what has happened to me. You know what I mean? So Yep. Mhmm.\n\nYes. Mhmm. Yes. Mhmm. Mhmm.\n\nYep. Mhmm. Yes. Mhmm. Yeah.\n\nNo. That's great. You know? Mhmm. Mhmm.\n\nMhmm. Yep. Yeah. No worries. So I feel like I've got, you know, I've got everything torn in every direction at the moment because and it's, you know, I to be able to give you an accurate read of where we are, it's probably gonna take a bit of sitting down to compiling compiling it.\n\nYou know? And so because we've got you know, essentially, I'm still a fucking full time employee here at WIFTA Wind Farm. Right? But then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us. You know, we've been submitting best statements and all sorts of things.\n\nSo we've you know, we're he's helping us try and get to that primary producer status as well, and we're well on the way to that. But then we went this guy, because he's locally he's local. He's about our age. He does the same thing. He's got small bit of property.\n\nHe he, you know, runs a few head of cattle and you know? So it was a no brainer. Gave him. He treated us well. But then the the business, I went with a friend well, a few friends actually within wind farming who started their own companies and started contracting back to the industry.\n\nBut this guy is in Ballarat. Right? And he's a sort of specialist in helping you get that sort of business up off the ground when you wanna contract your services out to whatever you wanna do, whether it's property maintenance, what I'm gonna get into or, you know, I've left the avenue open and I've got me insure I'm in all insured up for construction management, which I could easily do as well. You know what I mean? So but then I've got so I've got an accountant doing the farm, and I've got a different accountant in another state doing me fucking, I mean, personal business.\n\nYou know? And then I'm still full fully employed with the wind farm regardless of the work cover claim. And so there's a lot to try and fucking consolidate to give you an accurate reading of where we're sitting. You know? And then my wife has started work as well.\n\nSo she's bringing in some bacon too. So, yeah, it does. You know, we to tell you the truth, if she didn't go back to work, I probably would have still been fucking plugging myself there into a hole. You know what I mean? That sort of eased the tension a little bit of being able to just get fucked this.\n\nI've had enough. You know what I mean? And then the doctor backed it all up saying, yeah, I think you've had enough. You know, they were like yeah. Yeah.\n\nSo but out of that, like, what's your advice? Do you think, like because I did it did cross my mind to talk to you guys to get help get the business started. Is that something that you guys do, or am I on the right track? You know? Because I feel like I've picked a specialist in what I'm trying to do because I know firsthand five different accounts of people starting successful businesses with this accountancy firm running their back end.\n\nYou know what I mean? Yep. Yep. Mhmm. Yep.\n\nOkay. Yep. Mhmm. Yep. Yeah.\n\nYep. Mhmm. Mhmm. Yep. Mhmm.\n\nYep. Yep. Yep. Okay. So, yeah, I'll so we're at a little bit of, like, a, you know, not sort of I guess we're at a starting line if I'm going down this road for the next phase, you know, if that makes sense to you.\n\nYeah. Mhmm. Mhmm. Yep. Yep.\n\nYeah. No. Yeah. That's good then. So I'm you know, I feel like I'm on the right track with this as it is.\n\nLike, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work. Like, like, there's motivation there saying that the wind farming, the seventy hour weeks, it's just not viable when you have so much other things going on. You're trying to make a farm viable in a way that it works for you. You've got children that do fucking that need your attention. She's working.\n\nWe wanna give her the best chance to get back into the workforce after nine years as well. And so the company was probably the main motivation to try and it's not gonna be easy from the get go, but try and take back some of that time. And so you might do three, you know, jobs to the value of $1,500 for the week or whatever rather than actually just trying to fucking being away from the house for thirteen hours a day, six days of the week. You know what I mean? And having no time to do anything else as well.\n\nSo that's the motivation behind it all, really. No. Yep. Yep. Mhmm.\n\nYep. Yep. Mhmm. Yeah. I was having that chat with the wife yesterday.\n\nYes. Mhmm. That's right. Yeah. No.\n\nYou're right. And, look, I have a bit of a joke with myself saying I've probably you know, I've got twenty years working left regardless of how we stack up with the super or whatever. And even if I did retire, there'd be something that I need to fucking do anyway. You know what I mean? Like so I've got a lot of friends.\n\nA lot of my friends are older. You know? They're like 66, 67. And, you know, they're like at the very end of their construction careers, and they're actually praising what we're going through at the moment in a way that they wish they'd stopped to smell the roses by now my age. And even if you go back into the industry, at least you stopped and you had a look around.\n\nAnd then if you'd realize that wasn't for you, you've gone back into the industry, at least you didn't just flog yourself to a point where you're 66 and you've had two marriages and you don't know where the fuck you last gone. You know? Yeah. Yeah. Yeah.\n\nYeah. Yeah. Mhmm. Yeah. Mhmm.\n\nYeah. Yep. No. That's good, mate. Mhmm.\n\nThat's right. Mhmm. Yes. Yep. Mhmm.\n\nYep. Mhmm. Yep. Mhmm. Okay.\n\nYep. Oh, yeah. 100%. What would you recommend? Like, I I'm open to anything really.\n\nI'm happy to trim it down if that's gonna leave more money, you know, to play with at the back end of what, you know, within my super or wherever the money is coming from. You know what I mean? Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day. So yeah. Mhmm.\n\nMhmm. Yep. Mhmm. Yep. Sounds about right.\n\nMhmm. Okay. Mhmm. Yep. Yep.\n\nYeah. We're just waiting for the accountant to finalize some things, I believe. So we've seen him. Not off the top of my head without looking into it, I guess. Yeah.\n\nYeah. 100%. We pumped it last year. So Mhmm. It's definitely that, The second one.\n\nYeah. That's what the aim would be here. So even if I did get contracted back to Wind Farm, like, that would be for a pretty pretty good rate. But the way obviously, exactly what you said, you would the company would be the one making the money, not the individual. Yeah.\n\nYeah. Yeah. Yep. Yeah. Well, she's working now.\n\nYou know? So the idea the idea was from memory, I guess, we sorta average that $3 a week anyway. You know what I mean? When I was working before and she'd missed. So now she sort of brings home nearly close to a couple of grand a bloody fortnight.\n\nSo and then she's got a car allowance on top of that. So it's all within the ballpark. Definitely. No. We'll do it.\n\nI think we'll do it now, mate. So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff? Like or is it just trimming down the policy still in effect? It's not like taking on a whole new whole new policy? Yep.\n\nYep. Yep. Yep. Mhmm. Yep.\n\nYeah. Yeah. Yeah. Yep. Okay.\n\nYep. Yep. Yeah. No worries. No.\n\nThat all makes sense. Definitely. I'm just jotted a few notes down there. So, yeah, I'll definitely go ahead with that. I'm not sure.\n\nSo at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it. I believe they've got a meeting with my GP tomorrow. And then they've still got to put it to my employer. So they've got to analyze it and then come back as well. But, well, I'm not sure.\n\nI'm looking to that so far. Like, I would just be hoping I could get re reimbursed for what I've missed, you know, with the entitlements, some sort of, yeah, percentage of the wage, I I would imagine. Yep. June 25 is what the capacity certificate or whatever they call that that the doctor fills out is dated. Mhmm.\n\nYep. Oh, yeah. Mhmm. Perfect. No.\n\nNo. No. The meeting with the GP is tomorrow. I would imagine that the work cover would put everything to the employer on Wednesday, and then they've got five business days to respond. And then, yeah, we should know something beyond then if I don't have to respond back, so mid next week.\n\nYep. Yep. Yep. Mhmm. Yep.\n\nYeah. Okay. Yeah. We'll drop that down. Yeah.\n\nMhmm. Yep. Yep. Okay. Sweet as.\n\nThat's everything. Yep. Yeah. No worries. No.\n\nHappy days. It's all making sense when I write it down here as well. So Mhmm. Yep. No.\n\nIt's yeah. It's looking, you know, pretty good for from my end. It's the way you're explaining it's making sense as well. So it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover. And then to know that we can up yeah.\n\nTop it up, that's really gonna especially put my wife at ease because this is stressing her out a bit too. So Mhmm. Yep. Mhmm. Yep.\n\nMhmm. Yeah. Yep. Yep. What I won't lock anything in now.\n\nSo we'll go through this first. I'll just say I'll put something in my calendar, you know, that we may talk with someone. Say, what's that? Maybe the eighth, somewhere around there, or the week of the seventh. That'd be out regarding the income protection.\n\nSo, yeah, I'll put that in my calendar. But then depending how the business takes off, it might be worth if I feel if I deem that we need to chat, I'll reach out. So I might actually put, like, a reminder, say, around, you know, the end of November ish, something like that. And, you know, if you if there's something that we need to talk about or if the business goes good straight up, maybe we can have a chat then and just to catch up. Yep.\n\nMhmm. Yep. Yep. No worries. What are you so I understand I've got my supers all tied up in hub twenty four.\n\nRight? So I've got, like, a fucking email from MetLife here and an annual statement. And I'm just trying to work out whether you guys have done something with MetLife or whether this is a scam or because it's saying click on this link to to see your annual statement that the link comes with the password. So I'm not sure. I I just I thought we're all with Hub twenty four.\n\nI've got it open now as well. I can see that we're, you know, the the activity. But I it's the first I've heard of of MetLife. That's all. Gotcha.\n\nYeah. Yeah. Okay. Sweet. Yep.\n\nYep. Yep. Yeah. Okay. That all makes sense then.\n\nYeah. It's just the way that it's worded. Yep. Yep. Cool, mate.\n\nNo worries. Yeah. It does. Yeah, mate. Yeah.\n\nIt does. I've scribbled a few a few notes down into the chat with the missus about it. So, you know, anything any positive bit of information moving forward is always welcome to you at the moment. So yeah. Well, he's been doing well for us since we joined.\n\nYou know, like, the super looks like it's doing doing great, and, you know, it's been a good couple of years. So Yep. Mhmm. Yep. And, oh, actually, the beneficiaries thing, I know it's been ongoing saga.\n\nSo I actually signed it and not sent it back to you guys. So I'm not sure whether you have received it yet or not. No. The snail mail, she sent it to me. One of the girls, she's same girl has been contacting me about it.\n\nSo I finally got around to send it back and got the witnesses to sign it as well. So yeah. Mhmm. Yep. Sweet as pie.\n\nBeautiful. You will. No. No. Why are you calling me?\n\nThanks for that night. Okay. See you then.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.02654734067618847},{"text":"Good, mate.","start":5.6,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.330496609210968},{"text":"How you going?","start":6.3199997,"end":7.06,"sentiment":"neutral","sentiment_score":0.24005365371704102},{"text":"Yeah.","start":14.315,"end":14.815,"sentiment":"neutral","sentiment_score":0.08646835386753082},{"text":"Yep.","start":20.795,"end":21.295,"sentiment":"neutral","sentiment_score":0.08451953530311584}],"sentiment":"neutral","sentiment_score":0.19733617617748678,"num_words":8,"start":0.64,"end":21.295},{"sentences":[{"text":"Yep.","start":27.93,"end":28.43,"sentiment":"neutral","sentiment_score":0.1070561408996582},{"text":"That's good, mate.","start":28.57,"end":29.630001,"sentiment":"positive","sentiment_score":0.3671599328517914},{"text":"Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three 71.","start":34.25,"end":40.645,"sentiment":"neutral","sentiment_score":0.023662336636334658},{"text":"Mhmm.","start":49.825,"end":50.325,"sentiment":"neutral","sentiment_score":0.04497852176427841},{"text":"Yep.","start":56.239998,"end":56.739998,"sentiment":"neutral","sentiment_score":0.05586051568388939}],"sentiment":"neutral","sentiment_score":0.08203238449059427,"num_words":20,"start":27.93,"end":56.739998},{"sentences":[{"text":"Yeah.","start":60.399998,"end":60.719997,"sentiment":"neutral","sentiment_score":-0.062141597270965576},{"text":"It's it's an ongoing saga more than anything.","start":60.719997,"end":63.94,"sentiment":"neutral","sentiment_score":-0.17717170156538486},{"text":"So, like, it just got to a point where the, like, the doc so I had, like, a bit of a stack out a couple of months ago at work, but it was, like, building up to a point where I just fucking put my hands in the air and, you know, and I identified that I shouldn't probably be in that position because it's best for the company, best for myself, and, you know, my reputation to just remove myself.","start":64.0,"end":94.450005,"sentiment":"neutral","sentiment_score":-0.314546212370013},{"text":"And then, yeah, probably long story short, I've been working with, you know, medical people in the GP, you know, mental health people to try and come to terms with what the fucking next actual avenue of life is because I'm pretty sure it's not with wind farming and that fucking company to start with because, you know, we're back analyzing why it got to this.","start":95.285,"end":121.71,"sentiment":"neutral","sentiment_score":-0.29625222064328915},{"text":"It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence.","start":122.17,"end":133.785,"sentiment":"neutral","sentiment_score":-0.08052684864819501}],"sentiment":"neutral","sentiment_score":-0.2601470422201726,"num_words":189,"start":60.399998,"end":133.785},{"sentences":[{"text":"And that's when I put the claim through.","start":133.785,"end":135.805,"sentiment":"neutral","sentiment_score":-0.02651910437270999},{"text":"So, you know, and, well, I'm not gonna boil the facts, but I I don't feel like the company is, you know, standing up to their end of the bargain and especially in regards to mental health policy.","start":137.9,"end":151.045,"sentiment":"negative","sentiment_score":-0.44710965219296905},{"text":"So that's why I sort of probed about the income protection against the work cover because, obviously, the income protection was probably the easiest option to save face on both sides.","start":151.045,"end":165.52,"sentiment":"neutral","sentiment_score":-0.138360298208652},{"text":"But then, you know and when I fucking analyze it in my head, like, where does that get you?","start":166.14,"end":171.82,"sentiment":"negative","sentiment_score":-0.583132991665288},{"text":"It just gets them fucking off the hook if they're gonna do this further to other people.","start":171.82,"end":177.375,"sentiment":"negative","sentiment_score":-0.7597033171092763}],"sentiment":"negative","sentiment_score":-0.4025307265069105,"num_words":113,"start":133.785,"end":177.375},{"sentences":[{"text":"And, you know, I'm using my own facility, you know, as well.","start":177.675,"end":182.015,"sentiment":"neutral","sentiment_score":-0.22436327363053957},{"text":"Like, further delving into probably a blame of my this is all me.","start":182.235,"end":189.54001,"sentiment":"negative","sentiment_score":-0.50458019054853},{"text":"You know what I mean?","start":189.54001,"end":190.34,"sentiment":"neutral","sentiment_score":-0.21972085833549498},{"text":"So I decided to just pursue the work cover avenue.","start":190.34,"end":193.62,"sentiment":"neutral","sentiment_score":-0.08492434173822402},{"text":"Because I've done income protection before when I broke my shoulder fucking, like, in 2014, I reckon.","start":193.62,"end":200.44,"sentiment":"neutral","sentiment_score":-0.28664420501274224}],"sentiment":"neutral","sentiment_score":-0.2819772097363807,"num_words":57,"start":177.675,"end":200.44},{"sentences":[{"text":"So, and, like, I know that's not a walk in the park either.","start":200.58,"end":204.715,"sentiment":"neutral","sentiment_score":-0.2539783618771113},{"text":"You know?","start":204.715,"end":205.03499,"sentiment":"neutral","sentiment_score":-0.15127453207969666},{"text":"You gotta you you know, it's like sorta it's sorta like work cover.","start":205.03499,"end":209.59499,"sentiment":"neutral","sentiment_score":-0.18612910348635453},{"text":"You gotta get the work the doctors involved, and you've gotta be very transparent with everything and, you know, so I thought, yeah, if I could just go down that road.","start":209.59499,"end":219.42,"sentiment":"neutral","sentiment_score":-0.03453275549315637},{"text":"And from here, this is probably, you know, I've been waiting to have a chat to you guys about how to go from here because I feel like I've started a company.","start":219.42,"end":232.185,"sentiment":"neutral","sentiment_score":-0.006818183661380317}],"sentiment":"neutral","sentiment_score":-0.08035871880589524,"num_words":91,"start":200.58,"end":232.185},{"sentences":[{"text":"It's not trading yet, but I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything.","start":232.325,"end":245.23001,"sentiment":"neutral","sentiment_score":0.12987604349731438},{"text":"And we feel like this regardless of what happens with the wind farm, you know, there was an opportunity that I might have been out of contract back to it, but it's sort of gone cold at the moment.","start":245.23001,"end":256.53,"sentiment":"neutral","sentiment_score":-0.2835835304397803},{"text":"I've got other avenues in completely different fucking industry of just property maintenance.","start":258.57498,"end":264.595,"sentiment":"negative","sentiment_score":-0.34878282936719746},{"text":"So I'm just waiting to get that going and, you know, working with my counselor and everything that they decide well, we both sort of decided, like, regardless of if you're getting the outcome with work cover, maybe the industry isn't suited for you now.","start":265.055,"end":279.95,"sentiment":"neutral","sentiment_score":-0.18024391324983702},{"text":"You know, it's just got to a point where it was too much just moving too faster than I wanted it to move, and we've had a big transition within the company with each European company buying the smaller company, and now there's always people fucking running it that I don't even know who they are and you know?","start":279.95,"end":297.05,"sentiment":"negative","sentiment_score":-0.3920945593361127}],"sentiment":"neutral","sentiment_score":-0.22894295303519557,"num_words":187,"start":232.325,"end":297.05},{"sentences":[{"text":"Yeah.","start":297.27,"end":297.51,"sentiment":"neutral","sentiment_score":-0.14662416279315948},{"text":"So it's been a bit been a bit going on, Tommy.","start":297.51,"end":300.09,"sentiment":"neutral","sentiment_score":-0.16192023862491955},{"text":"Yeah.","start":301.27,"end":301.77,"sentiment":"neutral","sentiment_score":-0.05940612778067589},{"text":"And I like, I haven't actually had money coming in since the June 25.","start":301.83,"end":306.38995,"sentiment":"neutral","sentiment_score":-0.11306818095701081},{"text":"You know?","start":306.38998,"end":306.79,"sentiment":"neutral","sentiment_score":-0.0541553869843483}],"sentiment":"neutral","sentiment_score":-0.12684200768326892,"num_words":29,"start":297.27,"end":306.79},{"sentences":[{"text":"And it's sort of lucky with financially not a bad spot, but you never like you don't work your ass off for, you know, seven, eight years just to fucking spend all your savings because get to into a situation like this.","start":306.79,"end":320.185,"sentiment":"neutral","sentiment_score":-0.24767993195425897},{"text":"But I'm sort of at that point where I put myself on the graphs because it's a principle of what has happened to me.","start":320.81998,"end":328.18,"sentiment":"neutral","sentiment_score":0.05733168035900841},{"text":"You know what I mean?","start":328.18,"end":329.21997,"sentiment":"neutral","sentiment_score":0.033857593685388564},{"text":"So Yep.","start":329.21997,"end":349.52,"sentiment":"neutral","sentiment_score":0.12357819639146328},{"text":"Mhmm.","start":358.54,"end":358.995,"sentiment":"neutral","sentiment_score":0.011339184828102589}],"sentiment":"neutral","sentiment_score":-0.116200179289523,"num_words":74,"start":306.79,"end":358.995},{"sentences":[{"text":"Yes.","start":363.07498,"end":363.57498,"sentiment":"neutral","sentiment_score":0.09377330541610718},{"text":"Mhmm.","start":369.315,"end":369.815,"sentiment":"neutral","sentiment_score":0.07185277342796326},{"text":"Yes.","start":373.14,"end":373.64,"sentiment":"neutral","sentiment_score":0.24551382660865784},{"text":"Mhmm.","start":378.42,"end":378.92,"sentiment":"neutral","sentiment_score":0.20234769582748413},{"text":"Mhmm.","start":391.32498,"end":391.82498,"sentiment":"neutral","sentiment_score":0.13105694949626925}],"sentiment":"neutral","sentiment_score":0.14890891015529634,"num_words":5,"start":363.07498,"end":391.82498},{"sentences":[{"text":"Yep.","start":397.16498,"end":397.66498,"sentiment":"neutral","sentiment_score":0.16503264009952545},{"text":"Mhmm.","start":402.17,"end":402.67,"sentiment":"neutral","sentiment_score":0.1425682157278061},{"text":"Yes.","start":406.73,"end":407.23,"sentiment":"neutral","sentiment_score":0.16013175249099731},{"text":"Mhmm.","start":418.505,"end":418.585,"sentiment":"neutral","sentiment_score":0.07373984158039093},{"text":"Yeah.","start":418.585,"end":419.085,"sentiment":"neutral","sentiment_score":0.07774242013692856}],"sentiment":"neutral","sentiment_score":0.12384297400712967,"num_words":5,"start":397.16498,"end":419.085},{"sentences":[{"text":"No.","start":419.385,"end":419.625,"sentiment":"neutral","sentiment_score":0.06896714121103287},{"text":"That's great.","start":419.625,"end":420.365,"sentiment":"neutral","sentiment_score":0.28607574105262756},{"text":"You know?","start":420.425,"end":421.085,"sentiment":"neutral","sentiment_score":0.13029193878173828},{"text":"Mhmm.","start":428.9,"end":429.4,"sentiment":"neutral","sentiment_score":0.14807380735874176},{"text":"Mhmm.","start":439.85,"end":440.1,"sentiment":"neutral","sentiment_score":0.15207166969776154}],"sentiment":"neutral","sentiment_score":0.1716925682766097,"num_words":7,"start":419.385,"end":440.1},{"sentences":[{"text":"Mhmm.","start":440.1,"end":440.25998,"sentiment":"neutral","sentiment_score":0.1673266887664795},{"text":"Yep.","start":440.25998,"end":440.75998,"sentiment":"neutral","sentiment_score":0.2539243698120117},{"text":"Yeah.","start":443.175,"end":443.655,"sentiment":"neutral","sentiment_score":0.1604730784893036},{"text":"No worries.","start":443.655,"end":444.375,"sentiment":"neutral","sentiment_score":0.19856973737478256},{"text":"So I feel like I've got, you know, I've got everything torn in every direction at the moment because and it's, you know, I to be able to give you an accurate read of where we are, it's probably gonna take a bit of sitting down to compiling compiling it.","start":444.375,"end":462.09998,"sentiment":"neutral","sentiment_score":-0.016907506994903086}],"sentiment":"neutral","sentiment_score":0.002427059310403737,"num_words":55,"start":440.1,"end":462.09998},{"sentences":[{"text":"You know?","start":462.09998,"end":462.34,"sentiment":"neutral","sentiment_score":-0.09424151480197906},{"text":"And so because we've got you know, essentially, I'm still a fucking full time employee here at WIFTA Wind Farm.","start":462.34,"end":470.935,"sentiment":"neutral","sentiment_score":-0.2784643955528736},{"text":"Right?","start":470.935,"end":471.295,"sentiment":"neutral","sentiment_score":-0.1596202403306961},{"text":"But then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us.","start":471.295,"end":482.17502,"sentiment":"neutral","sentiment_score":-0.28606266621500254},{"text":"You know, we've been submitting best statements and all sorts of things.","start":482.17502,"end":485.46,"sentiment":"neutral","sentiment_score":-0.13269998567799726}],"sentiment":"neutral","sentiment_score":-0.24364906776759584,"num_words":59,"start":462.09998,"end":485.46},{"sentences":[{"text":"So we've you know, we're he's helping us try and get to that primary producer status as well, and we're well on the way to that.","start":485.46,"end":493.56,"sentiment":"neutral","sentiment_score":0.06811443712705603},{"text":"But then we went this guy, because he's locally he's local.","start":494.58,"end":498.495,"sentiment":"neutral","sentiment_score":0.023891162465919148},{"text":"He's about our age.","start":498.495,"end":500.515,"sentiment":"neutral","sentiment_score":0.053232163190841675},{"text":"He does the same 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mean?","start":547.57,"end":548.69,"sentiment":"neutral","sentiment_score":-0.10598998367786408},{"text":"So but then I've got so I've got an accountant doing the farm, and I've got a different accountant in another state doing me fucking, I mean, personal business.","start":548.69,"end":558.755,"sentiment":"neutral","sentiment_score":-0.3147702504848612}],"sentiment":"neutral","sentiment_score":-0.01614654060729124,"num_words":108,"start":523.065,"end":558.755},{"sentences":[{"text":"You know?","start":558.89496,"end":559.555,"sentiment":"neutral","sentiment_score":-0.18084105849266052},{"text":"And then I'm still full fully employed with the wind farm regardless of the work cover claim.","start":560.575,"end":565.375,"sentiment":"neutral","sentiment_score":-0.1196379253969473},{"text":"And so there's a lot to try and fucking consolidate to give you an accurate reading of where we're sitting.","start":565.375,"end":572.39996,"sentiment":"negative","sentiment_score":-0.41970972791314126},{"text":"You know?","start":572.39996,"end":572.72,"sentiment":"neutral","sentiment_score":-0.13783029466867447},{"text":"And then my wife has started work as well.","start":572.72,"end":575.86,"sentiment":"neutral","sentiment_score":0.015424446099334292}],"sentiment":"neutral","sentiment_score":-0.2185312396287918,"num_words":50,"start":558.89496,"end":575.86},{"sentences":[{"text":"So she's bringing in some bacon too.","start":576.16,"end":578.32,"sentiment":"neutral","sentiment_score":-0.12631863754774844},{"text":"So, yeah, it does.","start":578.32,"end":582.72504,"sentiment":"neutral","sentiment_score":0.03684592805802822},{"text":"You know, we to tell you the truth, if she didn't go back to work, I probably would have still been fucking plugging myself there into a hole.","start":582.72504,"end":592.44,"sentiment":"neutral","sentiment_score":-0.30258223401116474},{"text":"You 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yeah.","start":603.64,"end":609.36505,"sentiment":"neutral","sentiment_score":-0.11042031086981297},{"text":"Yeah.","start":610.30505,"end":610.80505,"sentiment":"neutral","sentiment_score":0.01933772675693035}],"sentiment":"neutral","sentiment_score":-0.15412108345578115,"num_words":30,"start":596.84,"end":610.80505},{"sentences":[{"text":"So but out of that, like, what's your advice?","start":610.945,"end":614.565,"sentiment":"neutral","sentiment_score":0.031559690833091736},{"text":"Do you think, like because I did it did cross my mind to talk to you guys to get help get the business started.","start":614.625,"end":621.71,"sentiment":"neutral","sentiment_score":0.1835780629577736},{"text":"Is that something that you guys do, or am I on the right track?","start":621.71,"end":624.67,"sentiment":"neutral","sentiment_score":0.1507280974515847},{"text":"You know?","start":624.67,"end":624.99,"sentiment":"neutral","sentiment_score":0.05399463325738907},{"text":"Because I feel like I've 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yeah, I'll so we're at a little bit of, like, a, you know, not sort of I guess we're at a starting line if I'm going down this road for the next phase, you know, if that makes sense to 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good then.","start":780.625,"end":781.425,"sentiment":"positive","sentiment_score":0.4312220613161723},{"text":"So I'm you know, I feel like I'm on the right track with this as it is.","start":781.425,"end":785.28,"sentiment":"positive","sentiment_score":0.49137533762875724}],"sentiment":"positive","sentiment_score":0.4338040306516316,"num_words":23,"start":779.185,"end":785.28},{"sentences":[{"text":"Like, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work.","start":785.28,"end":795.92,"sentiment":"neutral","sentiment_score":0.07373616392058986},{"text":"Like, like, there's motivation there saying that the wind farming, the seventy hour weeks, it's just not viable when you have so much other things going on.","start":795.92,"end":806.215,"sentiment":"neutral","sentiment_score":-0.13336282271753858},{"text":"You're trying to make a farm viable in a way that it works for 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mean?","start":1162.835,"end":1163.475,"sentiment":"neutral","sentiment_score":-0.01085629165172577},{"text":"Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day.","start":1163.475,"end":1168.215,"sentiment":"neutral","sentiment_score":0.1924281565561181},{"text":"So yeah.","start":1168.915,"end":1170.705,"sentiment":"neutral","sentiment_score":0.23845652490854263},{"text":"Mhmm.","start":1183.75,"end":1184.25,"sentiment":"neutral","sentiment_score":0.12716072797775269}],"sentiment":"neutral","sentiment_score":0.1854882221086882,"num_words":64,"start":1151.22,"end":1184.25},{"sentences":[{"text":"Mhmm.","start":1187.6699,"end":1188.1699,"sentiment":"neutral","sentiment_score":0.02080828696489334},{"text":"Yep.","start":1190.3099,"end":1190.8099,"sentiment":"neutral","sentiment_score":0.08006949722766876},{"text":"Mhmm.","start":1199.215,"end":1199.715,"sentiment":"neutral","sentiment_score":0.045324187725782394},{"text":"Yep.","start":1207.92,"end":1208.42,"sentiment":"neutral","sentiment_score":0.09330669045448305},{"text":"Sounds about 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just waiting for the accountant to finalize some things, I believe.","start":1269.94,"end":1276.645,"sentiment":"neutral","sentiment_score":0.0668606838832299},{"text":"So we've seen him.","start":1276.865,"end":1278.1649,"sentiment":"neutral","sentiment_score":0.01722351461648941},{"text":"Not off the top of my head without looking into it, I guess.","start":1282.865,"end":1286.405,"sentiment":"neutral","sentiment_score":-0.03281274409248279},{"text":"Yeah.","start":1289.42,"end":1289.66,"sentiment":"neutral","sentiment_score":0.027088819071650505}],"sentiment":"neutral","sentiment_score":0.017308563775112553,"num_words":31,"start":1269.62,"end":1289.66},{"sentences":[{"text":"Yeah.","start":1289.66,"end":1289.98,"sentiment":"positive","sentiment_score":0.3910071849822998},{"text":"100%.","start":1289.98,"end":1290.7001,"sentiment":"positive","sentiment_score":0.5695497989654541},{"text":"We pumped it last 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now, mate.","start":1419.025,"end":1420.545,"sentiment":"neutral","sentiment_score":0.10656349041632243},{"text":"So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff?","start":1420.545,"end":1431.61,"sentiment":"neutral","sentiment_score":-0.05068186463581191},{"text":"Like or is it just trimming down the policy still in effect?","start":1431.91,"end":1435.45,"sentiment":"neutral","sentiment_score":-0.09770931986471017},{"text":"It's not like taking on a whole new whole new 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sure.","start":1521.625,"end":1523.245,"sentiment":"neutral","sentiment_score":-0.10732930401961009}],"sentiment":"neutral","sentiment_score":0.32402742964526016,"num_words":24,"start":1500.655,"end":1523.245},{"sentences":[{"text":"So at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it.","start":1524.505,"end":1533.145,"sentiment":"neutral","sentiment_score":0.00834613045056661},{"text":"I believe they've got a meeting with my GP tomorrow.","start":1533.145,"end":1535.565,"sentiment":"neutral","sentiment_score":0.022936878353357316},{"text":"And then they've still got to put it to my employer.","start":1536.13,"end":1538.3099,"sentiment":"neutral","sentiment_score":0.023604956032200294},{"text":"So they've got to analyze it and then come back as well.","start":1539.09,"end":1542.95,"sentiment":"neutral","sentiment_score":0.057234161999076605},{"text":"But, well, I'm not 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drop that down.","start":1679.94,"end":1680.9,"sentiment":"neutral","sentiment_score":0.05999734438955784},{"text":"Yeah.","start":1680.9,"end":1681.4,"sentiment":"neutral","sentiment_score":0.08707664906978607}],"sentiment":"neutral","sentiment_score":0.05729711148887873,"num_words":8,"start":1677.86,"end":1681.4},{"sentences":[{"text":"Mhmm.","start":1686.66,"end":1687.14,"sentiment":"neutral","sentiment_score":0.07469334453344345},{"text":"Yep.","start":1687.14,"end":1687.64,"sentiment":"neutral","sentiment_score":0.10591619461774826},{"text":"Yep.","start":1700.385,"end":1700.705,"sentiment":"neutral","sentiment_score":0.07474006712436676},{"text":"Okay.","start":1700.705,"end":1701.205,"sentiment":"neutral","sentiment_score":0.08548407256603241},{"text":"Sweet as.","start":1701.585,"end":1702.29,"sentiment":"neutral","sentiment_score":0.03776279278099537}],"sentiment":"neutral","sentiment_score":0.06939321073393027,"num_words":6,"start":1686.66,"end":1702.29},{"sentences":[{"text":"That's everything.","start":1702.29,"end":1703.11,"sentiment":"neutral","sentiment_score":0.028435787186026573},{"text":"Yep.","start":1713.65,"end":1714.15,"sentiment":"neutral","sentiment_score":0.08628988265991211},{"text":"Yeah.","start":1715.17,"end":1715.67,"sentiment":"neutral","sentiment_score":0.10079875588417052},{"text":"No worries.","start":1716.1849,"end":1716.845,"sentiment":"neutral","sentiment_score":0.13078461587429047},{"text":"No.","start":1717.225,"end":1717.545,"sentiment":"neutral","sentiment_score":0.15043845772743225}],"sentiment":"neutral","sentiment_score":0.09370970034173556,"num_words":7,"start":1702.29,"end":1717.545},{"sentences":[{"text":"Happy days.","start":1717.545,"end":1718.1849,"sentiment":"positive","sentiment_score":0.4283389300107956},{"text":"It's all making sense when I write it down here as well.","start":1718.1849,"end":1721.385,"sentiment":"neutral","sentiment_score":0.3002395840982596},{"text":"So Mhmm.","start":1721.385,"end":1730.51,"sentiment":"positive","sentiment_score":0.3440256044268608},{"text":"Yep.","start":1737.9976,"end":1738.4976,"sentiment":"neutral","sentiment_score":0.16159802675247192},{"text":"No.","start":1753.505,"end":1753.745,"sentiment":"neutral","sentiment_score":-0.050370197743177414}],"sentiment":"neutral","sentiment_score":0.2921573281702068,"num_words":18,"start":1717.545,"end":1753.745},{"sentences":[{"text":"It's yeah.","start":1753.745,"end":1755.1849,"sentiment":"neutral","sentiment_score":-0.002217389876022935},{"text":"It's looking, you know, pretty good for from my end.","start":1755.1849,"end":1759.285,"sentiment":"positive","sentiment_score":0.720564091205597},{"text":"It's the way you're explaining it's making sense as well.","start":1759.505,"end":1762.57,"sentiment":"positive","sentiment_score":0.560025754570961},{"text":"So it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover.","start":1763.11,"end":1779.965,"sentiment":"neutral","sentiment_score":0.1902426774708592},{"text":"And then to know that we can up yeah.","start":1780.025,"end":1784.185,"sentiment":"neutral","sentiment_score":0.1129608688255151}],"sentiment":"neutral","sentiment_score":0.28925003366894086,"num_words":80,"start":1753.745,"end":1784.185},{"sentences":[{"text":"Top it up, that's really gonna especially put my wife at ease because this is stressing her out a bit too.","start":1784.185,"end":1789.77,"sentiment":"positive","sentiment_score":0.43616731535820735},{"text":"So Mhmm.","start":1789.8301,"end":1797.37,"sentiment":"neutral","sentiment_score":0.14990756660699844},{"text":"Yep.","start":1798.55,"end":1799.05,"sentiment":"neutral","sentiment_score":0.11057346314191818},{"text":"Mhmm.","start":1803.525,"end":1804.025,"sentiment":"neutral","sentiment_score":0.02246275171637535},{"text":"Yep.","start":1812.245,"end":1812.72,"sentiment":"neutral","sentiment_score":0.01679600030183792}],"sentiment":"positive","sentiment_score":0.3695831142652493,"num_words":26,"start":1784.185,"end":1812.72},{"sentences":[{"text":"Mhmm.","start":1814.48,"end":1814.98,"sentiment":"neutral","sentiment_score":0.011328460648655891},{"text":"Yeah.","start":1824.5599,"end":1825.0599,"sentiment":"neutral","sentiment_score":0.11706721782684326},{"text":"Yep.","start":1834.3151,"end":1834.8151,"sentiment":"neutral","sentiment_score":0.06450368463993073},{"text":"Yep.","start":1845.53,"end":1846.03,"sentiment":"neutral","sentiment_score":0.05939780920743942},{"text":"What I won't lock anything in now.","start":1859.255,"end":1862.375,"sentiment":"neutral","sentiment_score":-0.025966400413640907}],"sentiment":"neutral","sentiment_score":0.006412033584307541,"num_words":11,"start":1814.48,"end":1862.375},{"sentences":[{"text":"So we'll go through this first.","start":1862.375,"end":1863.9149,"sentiment":"neutral","sentiment_score":0.017969788052141666},{"text":"I'll just say I'll put something in my calendar, you know, that we may talk with someone.","start":1864.135,"end":1872.0701,"sentiment":"neutral","sentiment_score":0.04137571933953201},{"text":"Say, what's that?","start":1873.5701,"end":1874.79,"sentiment":"neutral","sentiment_score":0.009374901497115692},{"text":"Maybe the eighth, somewhere around there, or the week of the seventh.","start":1876.4501,"end":1881.005,"sentiment":"neutral","sentiment_score":0.00798966568739464},{"text":"That'd be out regarding the income 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up.","start":1904.005,"end":1913.545,"sentiment":"neutral","sentiment_score":0.17174623775131562},{"text":"Yep.","start":1918.76,"end":1919.26,"sentiment":"neutral","sentiment_score":0.16522550582885742}],"sentiment":"neutral","sentiment_score":0.09872016496956348,"num_words":89,"start":1884.105,"end":1919.26},{"sentences":[{"text":"Mhmm.","start":1919.7999,"end":1920.2999,"sentiment":"neutral","sentiment_score":0.04837369918823242},{"text":"Yep.","start":1921.3999,"end":1921.8999,"sentiment":"neutral","sentiment_score":0.04715589806437493},{"text":"Yep.","start":1925.5599,"end":1926.0599,"sentiment":"neutral","sentiment_score":0.08179909735918045},{"text":"No worries.","start":1930.84,"end":1931.6599,"sentiment":"neutral","sentiment_score":0.04057464562356472},{"text":"What are you so I understand I've got my supers all tied up in hub twenty four.","start":1933.805,"end":1939.5651,"sentiment":"neutral","sentiment_score":-0.09608221580000485}],"sentiment":"neutral","sentiment_score":-0.06249634921550751,"num_words":22,"start":1919.7999,"end":1939.5651},{"sentences":[{"text":"Right?","start":1939.5651,"end":1940.0651,"sentiment":"neutral","sentiment_score":-0.0573156401515007},{"text":"So I've got, like, a fucking email from MetLife here and an annual statement.","start":1940.365,"end":1948.0801,"sentiment":"negative","sentiment_score":-0.45186509085553034},{"text":"And I'm just trying to work out whether you guys have done something with MetLife or whether this is a scam or because it's saying click on this link to to see your annual statement that the link comes with the password.","start":1948.38,"end":1963.145,"sentiment":"negative","sentiment_score":-0.340986613716398},{"text":"So I'm not sure.","start":1964.085,"end":1965.525,"sentiment":"neutral","sentiment_score":-0.23646244034171104},{"text":"I I just I thought we're all with Hub twenty four.","start":1965.525,"end":1968.485,"sentiment":"neutral","sentiment_score":-0.09268413365564564}],"sentiment":"neutral","sentiment_score":-0.3148644433305081,"num_words":72,"start":1939.5651,"end":1968.485},{"sentences":[{"text":"I've got it open now as well.","start":1968.485,"end":1970.22,"sentiment":"neutral","sentiment_score":0.03554833733609745},{"text":"I can see that we're, you know, the the activity.","start":1970.22,"end":1974.04,"sentiment":"neutral","sentiment_score":0.0030370225198566914},{"text":"But I it's the first I've heard of of MetLife.","start":1974.26,"end":1977.16,"sentiment":"neutral","sentiment_score":-0.04353910591453314},{"text":"That's all.","start":1977.7,"end":1978.44,"sentiment":"neutral","sentiment_score":-0.020612741820514202},{"text":"Gotcha.","start":1984.1,"end":1984.6,"sentiment":"neutral","sentiment_score":-0.009380953386425972}],"sentiment":"neutral","sentiment_score":-0.006892963654051224,"num_words":30,"start":1968.485,"end":1984.6},{"sentences":[{"text":"Yeah.","start":1985.265,"end":1985.425,"sentiment":"neutral","sentiment_score":0.052886418998241425},{"text":"Yeah.","start":1985.425,"end":1985.925,"sentiment":"neutral","sentiment_score":0.0737069770693779},{"text":"Okay.","start":1985.985,"end":1986.465,"sentiment":"neutral","sentiment_score":0.13263559341430664},{"text":"Sweet.","start":1986.465,"end":1986.965,"sentiment":"neutral","sentiment_score":0.2331792712211609},{"text":"Yep.","start":1992.0651,"end":1992.5651,"sentiment":"neutral","sentiment_score":0.13399922847747803}],"sentiment":"neutral","sentiment_score":0.12528149783611298,"num_words":5,"start":1985.265,"end":1992.5651},{"sentences":[{"text":"Yep.","start":2000.39,"end":2000.89,"sentiment":"neutral","sentiment_score":0.07796083390712738},{"text":"Yep.","start":2006.4701,"end":2006.9701,"sentiment":"neutral","sentiment_score":0.07981208711862564},{"text":"Yeah.","start":2007.35,"end":2007.67,"sentiment":"neutral","sentiment_score":0.10050125420093536},{"text":"Okay.","start":2007.67,"end":2007.99,"sentiment":"neutral","sentiment_score":0.13923612236976624},{"text":"That all makes sense then.","start":2007.99,"end":2009.27,"sentiment":"neutral","sentiment_score":0.17763047218322753}],"sentiment":"neutral","sentiment_score":0.14285140650139916,"num_words":9,"start":2000.39,"end":2009.27},{"sentences":[{"text":"Yeah.","start":2009.27,"end":2009.77,"sentiment":"neutral","sentiment_score":0.23515713214874268},{"text":"It's just the way that it's worded.","start":2010.135,"end":2012.3151,"sentiment":"neutral","sentiment_score":0.12313096012387957},{"text":"Yep.","start":2014.455,"end":2014.955,"sentiment":"neutral","sentiment_score":0.09436610341072084},{"text":"Yep.","start":2019.255,"end":2019.755,"sentiment":"neutral","sentiment_score":0.23336713016033173},{"text":"Cool, mate.","start":2021.8151,"end":2022.635,"sentiment":"positive","sentiment_score":0.36194469034671783}],"sentiment":"neutral","sentiment_score":0.17905803894003233,"num_words":12,"start":2009.27,"end":2022.635},{"sentences":[{"text":"No worries.","start":2022.775,"end":2023.435,"sentiment":"neutral","sentiment_score":0.1912071704864502},{"text":"Yeah.","start":2028.14,"end":2028.38,"sentiment":"neutral","sentiment_score":0.1374025046825409},{"text":"It does.","start":2028.38,"end":2028.96,"sentiment":"neutral","sentiment_score":0.14037159830331802},{"text":"Yeah, mate.","start":2031.5,"end":2032.14,"sentiment":"neutral","sentiment_score":0.23534268140792847},{"text":"Yeah.","start":2032.14,"end":2032.3,"sentiment":"neutral","sentiment_score":0.2668440341949463}],"sentiment":"neutral","sentiment_score":0.19226117990911007,"num_words":8,"start":2022.775,"end":2032.3},{"sentences":[{"text":"It does.","start":2032.3,"end":2032.94,"sentiment":"positive","sentiment_score":0.33485183119773865},{"text":"I've scribbled a few a few notes down into the chat with the missus about it.","start":2032.94,"end":2037.44,"sentiment":"neutral","sentiment_score":0.27364625968039036},{"text":"So, you know, anything any positive bit of information moving forward is always welcome to you at the moment.","start":2037.58,"end":2044.945,"sentiment":"positive","sentiment_score":0.6167970142866436},{"text":"So yeah.","start":2044.945,"end":2052.7249,"sentiment":"positive","sentiment_score":0.3383617401123047},{"text":"Well, he's been doing well for us since we joined.","start":2052.91,"end":2056.19,"sentiment":"positive","sentiment_score":0.5146616727113724}],"sentiment":"positive","sentiment_score":0.4610311693074752,"num_words":49,"start":2032.3,"end":2056.19},{"sentences":[{"text":"You know, like, the super looks like it's doing doing great, and, you know, it's been a good couple of years.","start":2056.19,"end":2061.55,"sentiment":"positive","sentiment_score":0.47808613663627986},{"text":"So Yep.","start":2061.55,"end":2077.025,"sentiment":"neutral","sentiment_score":0.23224671185016632},{"text":"Mhmm.","start":2077.885,"end":2078.385,"sentiment":"neutral","sentiment_score":0.038321495056152344},{"text":"Yep.","start":2079.405,"end":2079.905,"sentiment":"neutral","sentiment_score":0.0605522021651268},{"text":"And, oh, actually, the beneficiaries thing, I know it's been ongoing saga.","start":2081.0498,"end":2086.49,"sentiment":"neutral","sentiment_score":0.07454269224156936}],"sentiment":"neutral","sentiment_score":0.31074833235627897,"num_words":37,"start":2056.19,"end":2086.49},{"sentences":[{"text":"So I actually signed it and not sent it back to you guys.","start":2086.49,"end":2089.13,"sentiment":"neutral","sentiment_score":-0.012400511079109632},{"text":"So I'm not sure whether you have received it yet or not.","start":2089.13,"end":2093.23,"sentiment":"neutral","sentiment_score":-0.025599624185512464},{"text":"No.","start":2095.425,"end":2095.665,"sentiment":"neutral","sentiment_score":-0.12057872116565704},{"text":"The snail mail, she sent it to me.","start":2095.665,"end":2097.745,"sentiment":"neutral","sentiment_score":-0.09239144576713443},{"text":"One of the girls, she's same girl has been contacting me about it.","start":2097.745,"end":2101.925,"sentiment":"neutral","sentiment_score":-0.04545348252241428}],"sentiment":"neutral","sentiment_score":-0.04082995094358921,"num_words":47,"start":2086.49,"end":2101.925},{"sentences":[{"text":"So I finally got around to send it back and got the witnesses to sign it as well.","start":2102.465,"end":2108.46,"sentiment":"neutral","sentiment_score":0.2914287737674183},{"text":"So yeah.","start":2108.46,"end":2109.36,"sentiment":"positive","sentiment_score":0.3860507309436798},{"text":"Mhmm.","start":2119.02,"end":2119.52,"sentiment":"neutral","sentiment_score":0.030963387340307236},{"text":"Yep.","start":2126.495,"end":2126.655,"sentiment":"positive","sentiment_score":0.3767067790031433},{"text":"Sweet as pie.","start":2126.655,"end":2127.715,"sentiment":"positive","sentiment_score":0.7498825788497925}],"sentiment":"positive","sentiment_score":0.3470054917037487,"num_words":25,"start":2102.465,"end":2127.715},{"sentences":[{"text":"Beautiful.","start":2127.855,"end":2128.355,"sentiment":"positive","sentiment_score":0.8063074946403503},{"text":"You will.","start":2131.455,"end":2132.195,"sentiment":"positive","sentiment_score":0.4379216432571411},{"text":"No.","start":2139.16,"end":2139.4,"sentiment":"neutral","sentiment_score":-0.19538164138793945},{"text":"No.","start":2139.4,"end":2139.64,"sentiment":"neutral","sentiment_score":-0.30536025762557983},{"text":"Why are you calling me?","start":2139.64,"end":2140.2798,"sentiment":"neutral","sentiment_score":-0.308917036652565}],"sentiment":"neutral","sentiment_score":-0.03631763011217117,"num_words":10,"start":2127.855,"end":2140.2798},{"sentences":[{"text":"Thanks for that night.","start":2140.2798,"end":2141.42,"sentiment":"positive","sentiment_score":0.6521927863359451},{"text":"Okay.","start":2143.96,"end":2144.3599,"sentiment":"neutral","sentiment_score":0.33287036418914795},{"text":"See you then.","start":2144.3599,"end":2145.0999,"sentiment":"positive","sentiment_score":0.3983130156993866}],"sentiment":"positive","sentiment_score":0.517072569578886,"num_words":8,"start":2140.2798,"end":2145.0999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Nick, good afternoon. It's Tommy here from. How are you doing?\n\nChannel 1: Good, mate. How you going?\n\nChannel 0: Yeah. Living the dream. It's a beautiful sunny Monday morning or Monday afternoon, it is actually. Six minutes ago.\n\nChannel 1: Yeah.\n\nChannel 0: I've got you in for just a quick little catch up with the the income protection stuff. Have you got a few minutes?\n\nChannel 1: Yep.\n\nChannel 0: Cool. Cool. Just before I jump into it, usual quick security process. Are you okay for the call to be recorded, mate?\n\nChannel 1: Yep. That's\n\nChannel 0: Beautiful.\n\nChannel 1: good, mate.\n\nChannel 0: And if I can just confirm your date of birth and address for security?\n\nChannel 1: Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three\n\nChannel 0: Sensational.\n\nChannel 1: 71.\n\nChannel 0: So, mate, really appreciate that. I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on.\n\nChannel 1: Mhmm.\n\nChannel 0: And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is,\n\nChannel 1: Yep.\n\nChannel 0: first of all, just see how you doing.\n\nChannel 1: Yeah. It's it's an ongoing saga more than anything. So, like, it just got to a point where the, like, the doc so I had, like, a bit of a stack out a couple of months ago at work, but it was, like, building up to a point where I just fucking put my hands in the air and, you know, and I identified that I shouldn't probably be in that position because it's best for the company, best for myself, and, you know, my reputation to just remove myself. And then, yeah, probably long story short, I've been working with, you know, medical people in the GP, you know, mental health people to try and come to terms with what the fucking next actual avenue of life is because I'm pretty sure it's not with wind farming and that fucking company to start with because,\n\nChannel 0: Yeah.\n\nChannel 1: you know, we're back analyzing why it got to this. It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence. And that's when I put the claim through.\n\nChannel 0: Yep.\n\nChannel 1: So, you know, and, well, I'm not gonna boil the facts, but I I don't feel like the company is, you know, standing up to their end of the bargain and especially in regards to mental health policy. So that's why I sort of probed about the income protection against the work cover because,\n\nChannel 0: Yep.\n\nChannel 1: obviously, the income protection was probably the easiest option to save face on both sides. But then, you know and when I fucking analyze it in my head, like, where does that get you? It just gets them fucking off the hook if they're gonna do this further to other people. And,\n\nChannel 0: Yeah.\n\nChannel 1: you know, I'm using my own facility, you know, as well. Like, further delving into probably a blame of my this is all me. You know what I mean?\n\nChannel 0: Yeah.\n\nChannel 1: So I decided to just pursue the work cover avenue. Because I've done\n\nChannel 0: Yep.\n\nChannel 1: income protection before when I broke my shoulder fucking, like, in 2014, I reckon. So,\n\nChannel 0: Yeah.\n\nChannel 1: and, like, I know that's not a walk in the park either. You know? You gotta you you know, it's like sorta it's sorta like work cover. You gotta get the work the doctors involved, and you've gotta be very transparent with everything and, you know,\n\nChannel 0: Yep. Yep.\n\nChannel 1: so I thought, yeah, if I could just go down that road. And from here, this is probably, you know, I've been waiting to have a chat to you guys about how to go from here because I feel like I've started a company. It's not trading yet, but\n\nChannel 0: Yeah.\n\nChannel 1: I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything. And we feel like this regardless of what happens with the wind farm, you know, there was an opportunity that I might have been out of contract back to it, but it's sort of gone cold at the moment.\n\nChannel 0: Yeah.\n\nChannel 1: I've got other avenues in completely different fucking industry of just property maintenance. So\n\nChannel 0: Okay.\n\nChannel 1: I'm just waiting to get that going and, you know, working with my counselor and everything that they decide well, we both sort of decided, like, regardless of if you're getting the outcome with work cover, maybe the industry isn't suited for you now. You know, it's just got to a point where it was too much just moving too faster than I wanted it to move, and we've had a big transition within the company with each European company buying the smaller company, and now there's always people fucking running it that I don't even know who they are and you know? Yeah. So it's been\n\nChannel 0: Like,\n\nChannel 1: a bit\n\nChannel 0: and all\n\nChannel 1: been\n\nChannel 0: the\n\nChannel 1: a\n\nChannel 0: decisions\n\nChannel 1: bit going\n\nChannel 0: that\n\nChannel 1: on,\n\nChannel 0: affect\n\nChannel 1: Tommy.\n\nChannel 0: everybody.\n\nChannel 1: Yeah. And I like, I haven't actually had money coming in since the June 25. You know? And it's sort of lucky with financially\n\nChannel 0: Alright.\n\nChannel 1: not a bad spot, but you never like you don't work your ass off for, you know, seven, eight years just to fucking spend all your savings because get to into a situation like this.\n\nChannel 0: Yeah.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: 100%.\n\nChannel 1: sort of at that point where I put myself on the graphs because it's a principle of what has happened to me. You know what I mean? So\n\nChannel 0: Yeah. So our our job to help you is is actually relatively simple in all of this. I see transitions. Every time I do an annual review with somebody, I say, hey. Has there been any major changes in your life?\n\nThese sorts of things pop up. People change industries. They go self employed. They lose jobs. They switch around.\n\nThey move states.\n\nChannel 1: Yep.\n\nChannel 0: And it's really simple. It's like you've got enough on your plate right now to deal deal with the here and now to make sure that you guys are okay financially. And that\n\nChannel 1: Mhmm.\n\nChannel 0: means, you know, your work cover claim and making sure you can put food on the table. And\n\nChannel 1: Yes.\n\nChannel 0: then once we've figured out after that what that next avenue plays out like,\n\nChannel 1: Mhmm.\n\nChannel 0: then I just pivot everything in your new direction.\n\nChannel 1: Yes.\n\nChannel 0: I will basically have that chat with you where you go, okay. This is what I've now started to do, and then\n\nChannel 1: Mhmm.\n\nChannel 0: I'll step it out from there. So for example, the guys that go out on their own, the simple stuff is super. Right? Oh, if you get to a point for a first few years, you've got to get your accounting underway. You've got to get your cash flow going.\n\nAnd then\n\nChannel 1: Mhmm.\n\nChannel 0: once that's all stable and you, you know, you signed up for GST, you're doing your BAS statements, all that fun\n\nChannel 1: Yep.\n\nChannel 0: stuff, and we come in a few years later and go, okay. Let's start putting some money into super. This is how you do it\n\nChannel 1: Mhmm.\n\nChannel 0: when you're self employed. This is the process. This is the paperwork. We'll help you through it. And\n\nChannel 1: Yes.\n\nChannel 0: if you change occupations from this to that, alright, we'll alter the insurances. We'll change this just to make sure that you're not left out and that you're in the best product that matches your new situation.\n\nChannel 1: Mhmm. Yeah. No. That's\n\nChannel 0: And\n\nChannel 1: great.\n\nChannel 0: that's\n\nChannel 1: You\n\nChannel 0: that's\n\nChannel 1: know?\n\nChannel 0: basically what we're gonna do is we'll basically, like, give you some space and time to go through this and get get stable, get that direction going. And then when\n\nChannel 1: Mhmm.\n\nChannel 0: we have that new catch up, whether it's before the end of the year or into the new year, we're just gonna go alongside you and say, how has the goals changed? How has the situation changed? This is your options,\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: and\n\nChannel 1: Yep.\n\nChannel 0: this is what we should now start working towards.\n\nChannel 1: Yeah. No worries. So I feel like I've got, you know, I've got everything torn in every direction at the moment because and\n\nChannel 0: Yeah.\n\nChannel 1: it's, you know, I to be able to give you an accurate read of where we are, it's probably gonna take a bit of sitting down to compiling compiling it. You know? And so\n\nChannel 0: Yep.\n\nChannel 1: because we've got\n\nChannel 0: Let alone\n\nChannel 1: you\n\nChannel 0: where\n\nChannel 1: know,\n\nChannel 0: we\n\nChannel 1: essentially, I'm still a fucking full time employee here at WIFTA Wind Farm. Right? But\n\nChannel 0: go.\n\nChannel 1: then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us. You know, we've been submitting best statements and all sorts of things. So we've you know, we're he's helping us try and get to that primary producer status as\n\nChannel 0: Yep.\n\nChannel 1: well, and we're well on the way to that. But then we went this guy, because he's locally he's local. He's about our age. He does the same thing. He's got small bit of property.\n\nHe he, you know, runs a few head of cattle and you know? So it was a no brainer. Gave him. He treated us well. But then\n\nChannel 0: Yep.\n\nChannel 1: the the business, I went with a friend well, a few friends actually within wind farming who started their own companies and started contracting back to the industry.\n\nChannel 0: K.\n\nChannel 1: But this guy is in Ballarat. Right? And he's a sort of specialist in helping you get that sort of business up off the ground when you wanna contract your services out to whatever you wanna do, whether it's property maintenance, what I'm gonna get into or, you know, I've left the avenue open and I've got me insure I'm in all insured up for construction management, which I could easily do as well. You\n\nChannel 0: Yep.\n\nChannel 1: know what I mean? So but then I've got so I've got an accountant doing the farm, and I've got a different accountant in another state doing me fucking, I mean, personal business. You know? And then I'm still full fully employed with the wind farm regardless of the work cover claim. And so there's a lot to try and fucking consolidate to give you an accurate reading of where we're sitting.\n\nYou know? And then\n\nChannel 0: Yeah.\n\nChannel 1: my wife\n\nChannel 0: Yeah.\n\nChannel 1: has started work as well. So she's\n\nChannel 0: Mhmm.\n\nChannel 1: bringing in some bacon too. So,\n\nChannel 0: Changes everything.\n\nChannel 1: yeah, it does. You know, we to tell you the truth, if she didn't go back to work, I probably\n\nChannel 0: Yep.\n\nChannel 1: would have still been fucking plugging myself there into a hole. You know what I mean? That sort of eased the tension a little bit of being able to just get fucked this. I've had enough. You know what I mean?\n\nAnd then the doctor backed it all up saying, yeah, I think you've had enough. You know, they\n\nChannel 0: Rather\n\nChannel 1: were like\n\nChannel 0: than just crushing yourself just to keep it going because you need it so you felt you needed to.\n\nChannel 1: yeah. Yeah. So but out of that, like, what's your advice? Do you think, like because I did it did cross my mind to talk to you guys to get help get the business started. Is that something that you guys do, or am I on the right track?\n\nYou know? Because I feel like I've picked a specialist in what I'm trying to do because I know firsthand five different accounts of people starting successful businesses with this accountancy firm running their back end. You know what I mean?\n\nChannel 0: Yeah. We we go symbiotic with those accountants, so we usually get all of the structure set up through them. They give you that direction and those tips on the business side of things. And then once that\n\nChannel 1: Yep.\n\nChannel 0: starts coming through, we go, well, how do you then translate that into your personal\n\nChannel 1: Yep.\n\nChannel 0: finances? How do you translate that into paying off the properties and getting set up for retirement and getting invested? How do you translate that up into good budgeting and good goals and all that kind of thing? And actually then take all that hard work in the setup and then just turn\n\nChannel 1: Mhmm.\n\nChannel 0: it into something material on the other end and as\n\nChannel 1: Yep.\n\nChannel 0: part of that pipeline. So\n\nChannel 1: Okay.\n\nChannel 0: what I basically do here is I've just you know, calls are recorded. Right? So I get all this information. I get a nice healthy summary of it, and I put all\n\nChannel 1: Yep.\n\nChannel 0: this on your client file, And then we\n\nChannel 1: Mhmm.\n\nChannel 0: set up some touch points to see how you're going. Because the first thing is let's just deal with the immediate needs that you've got to sort out\n\nChannel 1: Yep.\n\nChannel 0: and then start going, okay. Now that we're in the new position, what are those directions? And one of the things that's quite difficult for a lot of people is when you've got four directions is you go, how do you choose? How\n\nChannel 1: Yeah.\n\nChannel 0: do you choose between it? And that's\n\nChannel 1: Yep.\n\nChannel 0: kind of where I step in and go, okay. Here's the pros and cons of each one.\n\nChannel 1: Mhmm.\n\nChannel 0: And try and figure out kind of what what works for you and the missus in terms of which one really does resonate. Because sometimes people just do things because they think they should or because\n\nChannel 1: Mhmm.\n\nChannel 0: other\n\nChannel 1: Yep.\n\nChannel 0: people are doing it. And my job is to figure out, okay, what actually suits Nick at the end of the day, and then\n\nChannel 1: Mhmm.\n\nChannel 0: we track that with you each year. And we go, okay.\n\nChannel 1: Yep.\n\nChannel 0: Now we're going off in this direction. The goals are now this in the first twelve months, three years, five years, ten years, and fifty, and\n\nChannel 1: Yep.\n\nChannel 0: then we just have those ongoing conversations. And whenever something pops up, I give you the info so you can make some good decisions.\n\nChannel 1: Yep. Okay. So, yeah, I'll so we're at a little bit of, like, a, you know, not sort of I guess we're at a starting line if I'm going down this road for the next phase, you know,\n\nChannel 0: Yeah.\n\nChannel 1: if that makes sense to you.\n\nChannel 0: It's exactly what you should think of it as is the starting line for the next chapter. I know it sounds a\n\nChannel 1: Yeah.\n\nChannel 0: little bit, you know,\n\nChannel 1: Mhmm.\n\nChannel 0: corny and esoteric and things like that, but it is that starting point. And that doesn't mean that, you know, you do have to get through what's right in front of you, the issues from behind, and the the issues to sort out.\n\nChannel 1: Mhmm.\n\nChannel 0: But\n\nChannel 1: Yep.\n\nChannel 0: as soon as that starts to fade away in the background, we can start looking forward again and start\n\nChannel 1: Yep.\n\nChannel 0: going, okay. Let's where are we going?\n\nChannel 1: Yeah. No. Yeah. That's good then. So I'm you know, I feel like I'm on the right track with this as it is.\n\nLike, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work. Like,\n\nChannel 0: Yeah.\n\nChannel 1: like, there's motivation there saying that the wind farming, the seventy hour weeks, it's just not viable when you have so much other things going on. You're trying to make a farm viable in a way that it works for you. You've got children that do fucking that need your attention. She's working. We wanna give her the best chance to get back into the workforce after nine years as well.\n\nAnd so the company was probably the main motivation to try and it's not gonna be easy from the get go, but try and take back some of that time. And so you might do three, you know, jobs to the value of $1,500 for the week or whatever rather than actually just trying to fucking being away from the house for thirteen hours a day, six days of the week. You know what I mean? And having no time to do anything else as well. So that's the motivation behind it all, really.\n\nChannel 0: And that that's how it happens. Like, sometimes these situations are not fun to go through, but sometimes\n\nChannel 1: No.\n\nChannel 0: they're the trigger point you need to move on to that next stage.\n\nChannel 1: Yep.\n\nChannel 0: And, you know, they say, you know, inspiration or desperation. One of them hits a critical mass, and that's what creates change in your life.\n\nChannel 1: Yep.\n\nChannel 0: And one day, you'll probably look back and look. Nothing's unrecoverable. Nothing is that detrimental long term that people can't have\n\nChannel 1: Mhmm.\n\nChannel 0: the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now.\n\nChannel 1: Yep.\n\nChannel 0: Do you know what\n\nChannel 1: Yep.\n\nChannel 0: I mean?\n\nChannel 1: Mhmm. Yeah. I was\n\nChannel 0: And\n\nChannel 1: having\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: that's\n\nChannel 1: chat\n\nChannel 0: that's\n\nChannel 1: with\n\nChannel 0: our\n\nChannel 1: the\n\nChannel 0: job\n\nChannel 1: wife\n\nChannel 0: is\n\nChannel 1: yesterday.\n\nChannel 0: to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that. And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff. But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused,\n\nChannel 1: Yes.\n\nChannel 0: considered action where\n\nChannel 1: Mhmm.\n\nChannel 0: you go like, okay. You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point.\n\nChannel 1: That's right. Yeah. No. You're right. And, look, I have a bit of a joke with myself saying I've probably you know, I've got twenty years working left regardless of how we stack up with the super or whatever.\n\nAnd even if I did retire, there'd be something that I need to fucking do anyway. You know what I mean? Like so I've got a lot of friends. A lot of my friends are older. You know?\n\nThey're like 66, 67. And,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: you know, they're like at the very end of their construction careers, and they're actually praising what we're going through at the moment in a way that they wish they'd stopped to smell the roses by now my age. And even if you go back into the industry, at least you stopped and you had a look around. And then if you'd realize that wasn't for you, you've gone back into the industry, at least you didn't just flog yourself to a point where you're 66 and you've had two marriages and you don't know where the fuck you last gone. You know?\n\nChannel 0: Yeah. A little bit less regret if you've actually had a chance to look up, have a\n\nChannel 1: Yeah.\n\nChannel 0: look around and see what's there. And then maybe it makes it a bit more concrete on the decision you ended up with whether you go back or not because\n\nChannel 1: Yeah.\n\nChannel 0: you've at least attempted it. And\n\nChannel 1: Yeah.\n\nChannel 0: you're exactly right. I have people walk through the door all the time, and they've gotten to the end of work and life, and they've gone, look. I I wish I did all this stuff, and I wish I did all this sooner. And once those years are up, those years are up, unfortunately. I just said nothing's unrecoverable, but you don't wanna be walking through it 62 going, can I rewind fifteen\n\nChannel 1: Yeah.\n\nChannel 0: years? You can't.\n\nChannel 1: Yeah.\n\nChannel 0: But that doesn't\n\nChannel 1: Mhmm.\n\nChannel 0: mean that the situation isn't important to do. Get through\n\nChannel 1: Yeah.\n\nChannel 0: it. It is temporary. They always are. And then once\n\nChannel 1: Mhmm.\n\nChannel 0: you get through that, my job is to get you back on the tracks, whichever what\n\nChannel 1: Yeah.\n\nChannel 0: whatever those tracks look like.\n\nChannel 1: Yep. No. That's good, mate.\n\nChannel 0: Cool. My income protection and all that kind of thing, your best bet is essentially, yeah, go through that doctor stuff with the the work cover and so on because that impacts\n\nChannel 1: Mhmm.\n\nChannel 0: it. You can't sort of double dip. You can do one or the other kind of thing and they interplay\n\nChannel 1: That's right.\n\nChannel 0: with each other.\n\nChannel 1: Mhmm.\n\nChannel 0: So go through and do that. It'll be there. I don't think we should change too much until we've got certainty on where you end up.\n\nChannel 1: Yes.\n\nChannel 0: And then once we've got that certainty, then I can say whether we need to change anything or not. Because sometimes, I'll give you an example. Someone's got income protection, and they crash out of an office job, and they end up going to be a laborer on a farm. Well, I'm not gonna\n\nChannel 1: Yep.\n\nChannel 0: put you into a new policy that's four times more expensive because you're a laborer. Or there's a flip side. Later on in your life, you end up doing consulting or something, and we\n\nChannel 1: Mhmm.\n\nChannel 0: can get you a better rating, then we can change it.\n\nChannel 1: Yep.\n\nChannel 0: The only question that I've got is what we were about to do with the income protection was just trim it down a little bit to get the premiums down and more in\n\nChannel 1: Mhmm.\n\nChannel 0: line with the $2,000 a week that you needed.\n\nChannel 1: Yep.\n\nChannel 0: When the job ends and because you've, you know, stopped working, you use up your leave, you use up work cover and all that kind of thing first, it's still in force for, like, twelve months.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: If\n\nChannel 1: Yep.\n\nChannel 0: it's sitting there and we're talking a couple years down the line and and you're literally just, you know, let's say your message is supporting you, for example, well, then there's no point paying thousands of dollars for something that you can't claim on. Does that make sense?\n\nChannel 1: Oh, yeah. 100%.\n\nChannel 0: So the question basically is we we've got to keep it going because we don't want to chop anything until we know. But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months?\n\nChannel 1: What would you recommend? Like, I I'm open to anything really. I'm happy to trim it down if that's gonna leave more money, you know, to play with at the back end of what, you know, within my super or wherever the money is coming from. You know what I mean? Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day.\n\nSo yeah.\n\nChannel 0: Well, to make that a little bit easier, so this is what we're talking about. The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it. Now\n\nChannel 1: Mhmm.\n\nChannel 0: we have talked about your income before, and I know your occupation's changing, but let's just\n\nChannel 1: Mhmm.\n\nChannel 0: pretend that, you know, it's still going the way it is. Like you said, you're\n\nChannel 1: Yep.\n\nChannel 0: still fully employed. Your current policy, 14,853 a month worth of cover.\n\nChannel 1: Mhmm.\n\nChannel 0: And let me just have a quick squeeze here. I believe that's covering an income of about $2.50\n\nChannel 1: Yep. Sounds about\n\nChannel 0: approximately.\n\nChannel 1: right.\n\nChannel 0: Now based on the I guess what we were saying with the needs is\n\nChannel 1: Mhmm.\n\nChannel 0: $116.06 o. So 11,600 a month gets you $2,000 a week in hand after tax.\n\nChannel 1: Okay.\n\nChannel 0: It's more protecting an income of 200. So it's\n\nChannel 1: Mhmm.\n\nChannel 0: kind of being like you need to replace an income of 200 to cover your expenses if, you know, you're in the car accident and you need that going. So we\n\nChannel 1: Yep.\n\nChannel 0: can trim it down so it gets you 2,000 a week and it saves you a thousand in the super, or we keep it going. It's protecting your full income of up to $2.50. And then the issue is two issues. If the job changes, maybe you're paying some premiums or something that's gonna change anyway.\n\nChannel 1: Yep.\n\nChannel 0: You need to be able to claim on it, so that's fine. Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year?\n\nChannel 1: Yeah. We're just waiting for the accountant to finalize some things, I believe. So we've\n\nChannel 0: Yeah.\n\nChannel 1: seen\n\nChannel 0: Do you\n\nChannel 1: him.\n\nChannel 0: know where you ended up on the gross income before the deductions and everything?\n\nChannel 1: Not off the top of my head without looking into it, I guess.\n\nChannel 0: The $2.50 still sound about right?\n\nChannel 1: Yeah. Yeah. 100%. We pumped it last year. So\n\nChannel 0: Yeah. So it's claimable. And so the other consideration is you trim it down, save a bit of the premiums, but then you go through applications and underwriting if you ever wanna bump it up again. So the question\n\nChannel 1: Mhmm.\n\nChannel 0: becomes future earnings potential. Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years?\n\nChannel 1: It's definitely that, The second one. Yeah. That's what the\n\nChannel 0: Yeah.\n\nChannel 1: aim would be here. So even\n\nChannel 0: So\n\nChannel 1: if\n\nChannel 0: then\n\nChannel 1: I did get contracted back to Wind Farm, like, that would be for a pretty pretty good rate. But the way obviously, exactly what you said, you would the company would be the one making the money, not\n\nChannel 0: yeah.\n\nChannel 1: the individual.\n\nChannel 0: And then I don't wanna do this review with you in twelve months time and saying, hey. You're you're insured for $254,000. They've increased it to insure you for $265,000. And on paper, you're you're paying yourself 50 to a 100.\n\nChannel 1: Yeah.\n\nChannel 0: And then all of a sudden, you're paying for triple triple\n\nChannel 1: Yeah.\n\nChannel 0: what you need.\n\nChannel 1: Yeah.\n\nChannel 0: So if you're okay for us to just trim down that little bit, save you the premiums, If let let's say, you know, work covers there. Right? But let's say something happens to body next week, $2,000 a week still get you guys by.\n\nChannel 1: Yep. Yeah. Well, she's working now. You know? So the idea the idea was from memory, I guess, we sorta average that $3 a week anyway.\n\nYou know what I mean? When I was working before and she'd missed. So now she sort of brings home nearly close to a couple of grand a bloody fortnight. So\n\nChannel 0: Okay.\n\nChannel 1: and then she's got a car allowance on top of that. So it's all within the ballpark.\n\nChannel 0: Yeah. Yep. So we either do it now or we do it later.\n\nChannel 1: Definitely.\n\nChannel 0: One\n\nChannel 1: No.\n\nChannel 0: of\n\nChannel 1: We'll\n\nChannel 0: the,\n\nChannel 1: do\n\nChannel 0: like,\n\nChannel 1: it. I think we'll do it now, mate. So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff? Like or is it just trimming down the policy still in effect?\n\nChannel 0: Yeah. Yep.\n\nChannel 1: It's\n\nChannel 0: Policy\n\nChannel 1: not\n\nChannel 0: is\n\nChannel 1: like\n\nChannel 0: still\n\nChannel 1: taking\n\nChannel 0: in effect.\n\nChannel 1: on a whole new whole new policy?\n\nChannel 0: Yeah. Policy is still in effect. You still got your inception date, so that locks in\n\nChannel 1: Yep.\n\nChannel 0: all of the health side of things. It\n\nChannel 1: Yep.\n\nChannel 0: just means that when you go to launch a claim, they compare your income against the insurable amount,\n\nChannel 1: Yep.\n\nChannel 0: and that insurable amount will change from just under 15,000 a month to just under 12,000 a month\n\nChannel 1: Yep.\n\nChannel 0: that you've got to be able to sort of prove and claim on.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: And then if you have finalized everything and we chat again next year and we wanna trim it down further, we'll have that discussion then as well. Because it\n\nChannel 1: Yeah.\n\nChannel 0: might be one of those things where we get a thousand dollars off now and there may be another thousand dollars off for next year, and it just means that it's gonna be lasting longer rather than you getting this, you know, anniversary notice in six months saying your your total premiums for everything is $7.5.\n\nChannel 1: Yeah. Yeah. Yep. Okay.\n\nChannel 0: You know, I've gotta make sure that you've got a protection in there for enough time and\n\nChannel 1: Yep.\n\nChannel 0: that it's there when you need it kind of thing.\n\nChannel 1: Yep. Yeah. No\n\nChannel 0: K.\n\nChannel 1: worries. No. That all makes sense. Definitely. I'm just jotted a few\n\nChannel 0: Cool.\n\nChannel 1: notes down there. So, yeah, I'll definitely go ahead with that.\n\nChannel 0: K. Now have they given you any indication for what work cover is gonna be be like? I'm assuming they've got a percentages. And if it's successful, you get some income replaced for a little while.\n\nChannel 1: I'm not sure. So at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it. I believe they've got a meeting with my GP tomorrow. And then they've still got to put it to my employer. So\n\nChannel 0: Yep.\n\nChannel 1: they've got to analyze it and then come back as well. But, well, I'm not sure. I'm looking to that so far. Like, I would just be hoping I could get re reimbursed for what I've missed, you know, with the entitlements, some sort of, yeah, percentage of the wage, I I would imagine.\n\nChannel 0: Yep. From the date of when it when it sort of happens, I guess.\n\nChannel 1: Yep. June 25 is what the capacity certificate or whatever they call that that the doctor fills out is dated.\n\nChannel 0: Beautiful. Warren might do too. So I'm just having a look here. Your anniversary date on insurances is March, end of March every year.\n\nChannel 1: Mhmm.\n\nChannel 0: So anything that we do now trim down wise, it\n\nChannel 1: Yep.\n\nChannel 0: gets you that pro rata refund for that\n\nChannel 1: Oh,\n\nChannel 0: period\n\nChannel 1: yeah.\n\nChannel 0: of the year.\n\nChannel 1: Mhmm.\n\nChannel 0: So whether it's $6,700, we'll just sort of pop back into the super, which is good.\n\nChannel 1: Perfect.\n\nChannel 0: The only question I've got is whether we need any of that higher income protection to tag on with the work. So I'll put a quick pin in it just for just a small period of time. How long do you reckon before you get a bit of an idea? Do you reckon I I know they can't take too long to get a determination for you, but we're not\n\nChannel 1: No.\n\nChannel 0: talking months, are we?\n\nChannel 1: No. No. The meeting with the GP is tomorrow. I would imagine that the work cover would put everything to the employer on Wednesday, and then they've got five business days to respond. And then, yeah, we should know something beyond then if I don't have to respond back, so mid next week.\n\nChannel 0: Cool. So what I wanna do is you know how I was saying that your income protection is 70% of $250?\n\nChannel 1: Yep.\n\nChannel 0: I'm gonna flag for someone to give you a buzz in, say, a month or a couple of weeks\n\nChannel 1: Yep.\n\nChannel 0: and see what the determination came out like because they can they get into play. So if they're, for some stupid\n\nChannel 1: Yep.\n\nChannel 0: reason, giving you 50% of your income, the other 20\n\nChannel 1: Mhmm.\n\nChannel 0: percent can be covered by the insurances.\n\nChannel 1: Yep.\n\nChannel 0: Whereas if they give you a full on, like, 85%, then you just you're sweet, and we\n\nChannel 1: Yeah.\n\nChannel 0: just trim it down.\n\nChannel 1: Okay. Yeah. We'll drop that down. Yeah.\n\nChannel 0: So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: So what I'll do is I'll get let me give you a buzz in a couple of weeks' time to see how it finalized. If it's all good and you get the full you're getting a proper reimbursement, we can trim it down and just\n\nChannel 1: Yep.\n\nChannel 0: action\n\nChannel 1: Okay.\n\nChannel 0: it. And then\n\nChannel 1: Sweet\n\nChannel 0: if we\n\nChannel 1: as.\n\nChannel 0: do wanna\n\nChannel 1: That's\n\nChannel 0: proceed\n\nChannel 1: everything.\n\nChannel 0: to a claim because I don't want you going through two full on claims, dude. It's a lot of paperwork. Yeah. You can just copy and paste it, bring the reports around by going through two full claims to top up your income. I just wanna make sure that option is there\n\nChannel 1: Yep.\n\nChannel 0: for you if you need it.\n\nChannel 1: Yeah. No worries. No. Happy days. It's all making sense when I write it down here as well.\n\nSo\n\nChannel 0: Beautiful. Alrighty. Okay. So let me have a quick squeeze. He'll give you\n\nChannel 1: Mhmm.\n\nChannel 0: a buzz in a little bit. We should probably do a bit of a catch up at some point as well and see how you're going with everything.\n\nChannel 1: Yep.\n\nChannel 0: Definitely before end of financial year next year. That's for sure. Let me just have a quick look at when I've got your reviews in. And just while I'm loading this up, have you got any questions so far?\n\nChannel 1: No. It's yeah. It's looking, you know, pretty good for from my end. It's the way you're explaining it's making sense as well.\n\nChannel 0: Yep. All\n\nChannel 1: So\n\nChannel 0: good.\n\nChannel 1: it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover. And then\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: know\n\nChannel 0: Because\n\nChannel 1: that\n\nChannel 0: you're\n\nChannel 1: we can up\n\nChannel 0: Top it up. Yeah.\n\nChannel 1: yeah. Top it up, that's really gonna especially put my wife at ease because this is stressing her out a bit too. So\n\nChannel 0: Yeah. I I think that's a prudent way of doing it because at the end of the day, like, mental health is claimable unless\n\nChannel 1: Mhmm.\n\nChannel 0: it's preexisting. So whenever that\n\nChannel 1: Yep.\n\nChannel 0: policy inception date was, like, I'll give you the the compliant answer here. Was\n\nChannel 1: Mhmm.\n\nChannel 0: your policy started in twenty twenty four March is\n\nChannel 1: Yep.\n\nChannel 0: when you got the income protection. So\n\nChannel 1: Mhmm.\n\nChannel 0: as long as the you know, you weren't going to see the doctor in 2023 saying, oh, I'm I'm depressed at work kind of thing and they backdate it to there, then you're covered. So\n\nChannel 1: Yeah.\n\nChannel 0: I think having that top up there would be good. I won't mess with anything for the time being. And then when we've got final info and decisions, I'll action it, put\n\nChannel 1: Yep.\n\nChannel 0: a pause on that. And then just for you and I in terms of a bit of a catch up here, still wanna catch up with you in around about April\n\nChannel 1: Yep.\n\nChannel 0: for the major catch up as well. So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that.\n\nChannel 1: What I won't lock anything in now. So we'll go through this first. I'll just\n\nChannel 0: Yep.\n\nChannel 1: say I'll put something in my calendar, you know, that we may talk with someone. Say, what's that? Maybe the eighth, somewhere around there, or the week of the seventh. That'd be out regarding the income protection. So,\n\nChannel 0: Yep.\n\nChannel 1: yeah, I'll put that in my calendar. But then depending how the business takes off, it might be worth if I feel if I deem that we need to chat, I'll\n\nChannel 0: Yep.\n\nChannel 1: reach out. So I might actually put, like, a reminder, say, around, you know, the end of November ish, something like that. And, you know, if you if there's something that we need to talk about or if the business goes good straight up, maybe we can have a chat then and just to catch up.\n\nChannel 0: Perfect. Thanks. So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover\n\nChannel 1: Yep.\n\nChannel 0: is going and income\n\nChannel 1: Mhmm.\n\nChannel 0: protection claim. And\n\nChannel 1: Yep.\n\nChannel 0: then if something happens with the business, we'll catch up again around November.\n\nChannel 1: Yep.\n\nChannel 0: And then if not, we'll be ringing around April for the annual review and see how things are going then.\n\nChannel 1: No worries. What are you so I understand I've got my supers all tied up in hub twenty four. Right? So\n\nChannel 0: Yeah.\n\nChannel 1: I've got, like, a fucking email from MetLife here and an annual statement. And I'm just trying to work out whether you guys have done something with MetLife or whether this is a scam or because it's saying click on this link to to see your annual statement that the link comes with the password. So I'm not sure. I I just I thought we're all with Hub twenty four. I've got it open now as well.\n\nI can see that we're, you know, the the activity. But I\n\nChannel 0: Yeah.\n\nChannel 1: it's the first I've heard of of MetLife. That's all.\n\nChannel 0: Yeah. Sorry. So MetLife is the insurer that the income protection is insured through getting paid out\n\nChannel 1: Gotcha.\n\nChannel 0: of hub.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: Okay. Sweet.\n\nChannel 0: we have triggered a claims pack with a claim number\n\nChannel 1: Yep.\n\nChannel 0: so that all the documents are in that email ready to go. So if we have that chat and they're going, this is what we need to do. We do need a claim on it. You've already got\n\nChannel 1: Yep.\n\nChannel 0: it there, and you can just fill it all in, and we'll get it straight out of that claims number straight to the assessor with MetLife.\n\nChannel 1: Yep. Yeah. Okay. That all makes sense then. Yeah.\n\nChannel 0: Cool.\n\nChannel 1: It's just\n\nChannel 0: Outside\n\nChannel 1: the way\n\nChannel 0: of\n\nChannel 1: that\n\nChannel 0: that,\n\nChannel 1: it's\n\nChannel 0: that's the one\n\nChannel 1: worded.\n\nChannel 0: that we were gonna do that trim down for.\n\nChannel 1: Yep.\n\nChannel 0: But, again, top up will be important, so I'll keep\n\nChannel 1: Yep.\n\nChannel 0: an eye on for that.\n\nChannel 1: Cool, mate. No worries.\n\nChannel 0: Alright. I hope that reassures a little bit, but you\n\nChannel 1: Yeah.\n\nChannel 0: got a\n\nChannel 1: It\n\nChannel 0: few\n\nChannel 1: does.\n\nChannel 0: people in your corner and a few ideas and options there.\n\nChannel 1: Yeah, mate. Yeah. It does. I've scribbled a few a few notes down into the chat with the missus about it. So, you know, anything any positive bit of information moving forward is always welcome to you at the moment.\n\nSo\n\nChannel 0: Fair enough. Fair enough. I hope to be always the bearer of positive news, my friend.\n\nChannel 1: yeah. Well, he's been doing well for us since we joined. You know, like, the super looks like it's doing doing great, and, you know, it's been\n\nChannel 0: Yep.\n\nChannel 1: a good couple of years. So\n\nChannel 0: And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background\n\nChannel 1: Yep.\n\nChannel 0: as well?\n\nChannel 1: Mhmm. Yep. And,\n\nChannel 0: Cool.\n\nChannel 1: oh, actually, the beneficiaries thing, I know it's been ongoing saga. So I actually signed it and not sent it back to you guys. So I'm not sure whether you have received it yet or\n\nChannel 0: Yeah. Cool.\n\nChannel 1: not.\n\nChannel 0: Email or the old snail mail?\n\nChannel 1: No. The snail mail, she sent it to me. One of the girls, she's\n\nChannel 0: Yep.\n\nChannel 1: same girl has been contacting me about it. So I finally got around to send it back and got the witnesses to sign it as well. So yeah.\n\nChannel 0: Perfect. Alright. So oh, yeah. Michelle, yeah, I can see there. So process beneficiaries, get the super portfolio fixed up, put a pin\n\nChannel 1: Mhmm.\n\nChannel 0: in the reduction until after the work cover goes through, and then see when we catch up next after that.\n\nChannel 1: Yep. Sweet as pie. Beautiful.\n\nChannel 0: Alright. Well, you and the family take care. And\n\nChannel 1: You will.\n\nChannel 0: if I don't hear from you in a little while, best of luck with it, and I look forward to hearing some positive news again soon.\n\nChannel 1: No. No. Why are you calling me? Thanks for that night.\n\nChannel 0: Awesome then. Take care, mate.\n\nChannel 1: Okay. See you then.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.02654734067618847}],"sentiment":"neutral","sentiment_score":0.02654734067618847,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Nick, good afternoon.","start":2.56,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.14749066283305487},{"text":"It's Tommy here from.","start":3.4399998,"end":4.56,"sentiment":"neutral","sentiment_score":0.15352940186858177},{"text":"How are you doing?","start":4.56,"end":5.46,"sentiment":"neutral","sentiment_score":0.1643349900841713}],"sentiment":"neutral","sentiment_score":0.1558117778463797,"channel":0,"num_words":11,"start":2.56,"end":5.46},{"sentences":[{"text":"Good, mate.","start":5.6,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.330496609210968},{"text":"How you 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ago.","start":12.799999,"end":13.905,"sentiment":"neutral","sentiment_score":0.0783241055905819}],"sentiment":"positive","sentiment_score":0.33978922214162977,"channel":0,"num_words":19,"start":7.44,"end":13.905},{"sentences":[{"text":"Yeah.","start":14.315,"end":14.815,"sentiment":"neutral","sentiment_score":0.08646835386753082}],"sentiment":"neutral","sentiment_score":0.08646835386753082,"channel":1,"num_words":1,"start":14.315,"end":14.815},{"sentences":[{"text":"I've got you in for just a quick little catch up with the the income protection stuff.","start":14.945,"end":18.785,"sentiment":"neutral","sentiment_score":0.05229341282564051},{"text":"Have you got a few minutes?","start":18.785,"end":19.925,"sentiment":"neutral","sentiment_score":0.030658222424487274}],"sentiment":"neutral","sentiment_score":0.04664945011229619,"channel":0,"num_words":23,"start":14.945,"end":19.925},{"sentences":[{"text":"Yep.","start":20.795,"end":21.295,"sentiment":"neutral","sentiment_score":0.08451953530311584}],"sentiment":"neutral","sentiment_score":0.08451953530311584,"channel":1,"num_words":1,"start":20.795,"end":21.295},{"sentences":[{"text":"Cool.","start":21.824999,"end":22.145,"sentiment":"neutral","sentiment_score":0.17461025714874268},{"text":"Cool.","start":22.145,"end":22.625,"sentiment":"neutral","sentiment_score":0.14510218799114227},{"text":"Just before I jump into it, usual quick security process.","start":22.625,"end":25.345,"sentiment":"neutral","sentiment_score":0.045788870006799695},{"text":"Are you okay for the call to be recorded, mate?","start":25.345,"end":27.56,"sentiment":"neutral","sentiment_score":0.036933270283043385}],"sentiment":"neutral","sentiment_score":0.052133356729014355,"channel":0,"num_words":22,"start":21.824999,"end":27.56},{"sentences":[{"text":"Yep.","start":27.93,"end":28.43,"sentiment":"neutral","sentiment_score":0.1070561408996582},{"text":"That's","start":28.57,"end":28.89,"sentiment":"neutral","sentiment_score":0.3004882335662842}],"sentiment":"neutral","sentiment_score":0.2037721872329712,"channel":1,"num_words":2,"start":27.93,"end":28.89},{"sentences":[{"text":"Beautiful.","start":28.82,"end":29.32,"sentiment":"positive","sentiment_score":0.4633712768554687}],"sentiment":"positive","sentiment_score":0.4633712768554687,"channel":0,"num_words":1,"start":28.82,"end":29.32},{"sentences":[{"text":"good, mate.","start":28.89,"end":29.630001,"sentiment":"positive","sentiment_score":0.400495782494545}],"sentiment":"positive","sentiment_score":0.400495782494545,"channel":1,"num_words":2,"start":28.89,"end":29.630001},{"sentences":[{"text":"And if I can just confirm your date of birth and address for security?","start":29.7,"end":33.32,"sentiment":"neutral","sentiment_score":0.05670983796673162}],"sentiment":"neutral","sentiment_score":0.05670983796673162,"channel":0,"num_words":14,"start":29.7,"end":33.32},{"sentences":[{"text":"Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three","start":34.25,"end":39.825,"sentiment":"neutral","sentiment_score":0.022884237866562147}],"sentiment":"neutral","sentiment_score":0.022884237866562147,"channel":1,"num_words":13,"start":34.25,"end":39.825},{"sentences":[{"text":"Sensational.","start":39.7,"end":40.2,"sentiment":"neutral","sentiment_score":0.051597513258457184}],"sentiment":"neutral","sentiment_score":0.051597513258457184,"channel":0,"num_words":1,"start":39.7,"end":40.2},{"sentences":[{"text":"71.","start":39.825,"end":40.645,"sentiment":"neutral","sentiment_score":0.033777620643377304}],"sentiment":"neutral","sentiment_score":0.033777620643377304,"channel":1,"num_words":1,"start":39.825,"end":40.645},{"sentences":[{"text":"So, mate, really appreciate that.","start":41.265003,"end":43.365,"sentiment":"positive","sentiment_score":0.47762250900268555},{"text":"I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on.","start":43.425003,"end":49.425003,"sentiment":"positive","sentiment_score":0.3354485823462407}],"sentiment":"positive","sentiment_score":0.3599613283214898,"channel":0,"num_words":29,"start":41.265003,"end":49.425003},{"sentences":[{"text":"Mhmm.","start":49.825,"end":50.325,"sentiment":"neutral","sentiment_score":0.04497852176427841}],"sentiment":"neutral","sentiment_score":0.04497852176427841,"channel":1,"num_words":1,"start":49.825,"end":50.325},{"sentences":[{"text":"And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is,","start":50.065002,"end":56.570004,"sentiment":"neutral","sentiment_score":0.008155689538957981}],"sentiment":"neutral","sentiment_score":0.008155689538957981,"channel":0,"num_words":26,"start":50.065002,"end":56.570004},{"sentences":[{"text":"Yep.","start":56.239998,"end":56.739998,"sentiment":"neutral","sentiment_score":0.05586051568388939}],"sentiment":"neutral","sentiment_score":0.05586051568388939,"channel":1,"num_words":1,"start":56.239998,"end":56.739998},{"sentences":[{"text":"first of all, just see how you doing.","start":56.79,"end":58.410004,"sentiment":"neutral","sentiment_score":0.0845748158171773}],"sentiment":"neutral","sentiment_score":0.0845748158171773,"channel":0,"num_words":8,"start":56.79,"end":58.410004},{"sentences":[{"text":"Yeah.","start":60.399998,"end":60.719997,"sentiment":"neutral","sentiment_score":-0.062141597270965576},{"text":"It's it's an ongoing saga more than 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is we we've got to keep it going because we don't want to chop anything until we know.","start":1122.0299,"end":1128.0499,"sentiment":"neutral","sentiment_score":0.008790639652447267},{"text":"But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months?","start":1128.19,"end":1141.735,"sentiment":"neutral","sentiment_score":-0.0020703801086970736}],"sentiment":"neutral","sentiment_score":0.0009929844393179966,"channel":0,"num_words":78,"start":1122.0299,"end":1141.735},{"sentences":[{"text":"What would you recommend?","start":1145.225,"end":1146.285,"sentiment":"neutral","sentiment_score":-0.0011428557336330414},{"text":"Like, I I'm open to anything really.","start":1146.425,"end":1149.405,"sentiment":"neutral","sentiment_score":0.26384823875767843},{"text":"I'm happy to trim it down if that's gonna leave more money, you know, to play with at the back end of what, you know, within my super or wherever the money is coming from.","start":1151.22,"end":1162.755,"sentiment":"neutral","sentiment_score":0.20801321736403874},{"text":"You know what I mean?","start":1162.835,"end":1163.475,"sentiment":"neutral","sentiment_score":-0.01085629165172577},{"text":"Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day.","start":1163.475,"end":1168.215,"sentiment":"neutral","sentiment_score":0.1924281565561181}],"sentiment":"neutral","sentiment_score":0.18207692618792257,"channel":1,"num_words":72,"start":1145.225,"end":1168.215},{"sentences":[{"text":"So yeah.","start":1168.915,"end":1170.705,"sentiment":"neutral","sentiment_score":0.23845652490854263}],"sentiment":"neutral","sentiment_score":0.23845652490854263,"channel":1,"num_words":2,"start":1168.915,"end":1170.705},{"sentences":[{"text":"Well, to make that a little bit easier, so this is what we're talking about.","start":1171.585,"end":1175.9,"sentiment":"positive","sentiment_score":0.41589067578315736},{"text":"The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it.","start":1176.12,"end":1183.42,"sentiment":"positive","sentiment_score":0.5215388308553135},{"text":"Now","start":1183.56,"end":1184.06,"sentiment":"neutral","sentiment_score":0.19631104171276093}],"sentiment":"positive","sentiment_score":0.46366155463637726,"channel":0,"num_words":33,"start":1171.585,"end":1184.06},{"sentences":[{"text":"Mhmm.","start":1183.75,"end":1184.25,"sentiment":"neutral","sentiment_score":0.12716072797775269}],"sentiment":"neutral","sentiment_score":0.12716072797775269,"channel":1,"num_words":1,"start":1183.75,"end":1184.25},{"sentences":[{"text":"we have talked about your income before, and I know your occupation's changing, but let's 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options there.","start":2028.57,"end":2031.1499,"sentiment":"neutral","sentiment_score":0.17927135798064145}],"sentiment":"neutral","sentiment_score":0.17927135798064145,"channel":0,"num_words":11,"start":2028.57,"end":2031.1499},{"sentences":[{"text":"Yeah, mate.","start":2031.5,"end":2032.14,"sentiment":"neutral","sentiment_score":0.23534268140792847},{"text":"Yeah.","start":2032.14,"end":2032.3,"sentiment":"neutral","sentiment_score":0.2668440341949463},{"text":"It does.","start":2032.3,"end":2032.94,"sentiment":"positive","sentiment_score":0.33485183119773865},{"text":"I've scribbled a few a few notes down into the chat with the missus about it.","start":2032.94,"end":2037.44,"sentiment":"neutral","sentiment_score":0.27364625968039036},{"text":"So, you know, anything any positive bit of information moving forward is always welcome to you at the 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been ongoing saga.","start":2082.65,"end":2086.49,"sentiment":"neutral","sentiment_score":0.0719966438006271},{"text":"So I actually signed it and not sent it back to you guys.","start":2086.49,"end":2089.13,"sentiment":"neutral","sentiment_score":-0.012400511079109632},{"text":"So I'm not sure whether you have received it yet or","start":2089.13,"end":2092.73,"sentiment":"neutral","sentiment_score":-0.023984061554074287}],"sentiment":"neutral","sentiment_score":0.010483764590961592,"channel":1,"num_words":35,"start":2082.65,"end":2092.73},{"sentences":[{"text":"Yeah.","start":2092.565,"end":2092.725,"sentiment":"neutral","sentiment_score":0.004533234052360058},{"text":"Cool.","start":2092.725,"end":2093.225,"sentiment":"neutral","sentiment_score":0.009881092235445976}],"sentiment":"neutral","sentiment_score":0.007207163143903017,"channel":0,"num_words":2,"start":2092.565,"end":2093.225},{"sentences":[{"text":"not.","start":2092.73,"end":2093.23,"sentiment":"neutral","sentiment_score":-0.0433708131313324}],"sentiment":"neutral","sentiment_score":-0.0433708131313324,"channel":1,"num_words":1,"start":2092.73,"end":2093.23},{"sentences":[{"text":"Email or the old snail 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she's","start":2097.745,"end":2099.445,"sentiment":"neutral","sentiment_score":-0.03924582377076149}],"sentiment":"neutral","sentiment_score":-0.0754242432968957,"channel":1,"num_words":14,"start":2095.425,"end":2099.445},{"sentences":[{"text":"Yep.","start":2099.2852,"end":2099.7852,"sentiment":"neutral","sentiment_score":-0.0293172188103199}],"sentiment":"neutral","sentiment_score":-0.0293172188103199,"channel":0,"num_words":1,"start":2099.2852,"end":2099.7852},{"sentences":[{"text":"same girl has been contacting me about it.","start":2099.665,"end":2101.925,"sentiment":"neutral","sentiment_score":-0.049333269242197275},{"text":"So I finally got around to send it back and got the witnesses to sign it as well.","start":2102.465,"end":2108.46,"sentiment":"neutral","sentiment_score":0.2914287737674183},{"text":"So yeah.","start":2108.46,"end":2109.36,"sentiment":"positive","sentiment_score":0.3860507309436798}],"sentiment":"neutral","sentiment_score":0.20082690127726113,"channel":1,"num_words":28,"start":2099.665,"end":2109.36},{"sentences":[{"text":"Perfect.","start":2110.78,"end":2111.28,"sentiment":"positive","sentiment_score":0.7344443798065186},{"text":"Alright.","start":2111.3398,"end":2111.8198,"sentiment":"positive","sentiment_score":0.36165863275527954},{"text":"So oh, yeah.","start":2111.8198,"end":2112.5398,"sentiment":"neutral","sentiment_score":0.22138800223668417},{"text":"Michelle, yeah, I can see there.","start":2112.5398,"end":2113.92,"sentiment":"neutral","sentiment_score":0.174233948191007},{"text":"So process beneficiaries, get the super portfolio fixed up, put a 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night.","start":2140.2798,"end":2141.42,"sentiment":"positive","sentiment_score":0.6521927863359451}],"sentiment":"neutral","sentiment_score":0.05122218755158511,"channel":1,"num_words":11,"start":2139.16,"end":2141.42},{"sentences":[{"text":"Awesome then.","start":2142.46,"end":2143.0198,"sentiment":"positive","sentiment_score":0.7652891874313354},{"text":"Take care, mate.","start":2143.0198,"end":2144.0,"sentiment":"positive","sentiment_score":0.5851384600003561}],"sentiment":"positive","sentiment_score":0.6571987509727478,"channel":0,"num_words":5,"start":2142.46,"end":2144.0},{"sentences":[{"text":"Okay.","start":2143.96,"end":2144.3599,"sentiment":"neutral","sentiment_score":0.33287036418914795},{"text":"See you 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They emphasize the importance of finding a starting point for a new job and finding a starting point for a new insurance policy. The conversation also touches on the benefits of a $116.06 monthly payment, the importance of staying on track, and the importance of protecting an income and finding a starting point for a new job. The conversation concludes with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Are you okay for the call to be recorded, mate? Yep.","start_word":73,"end_word":83,"intents":[{"intent":"Provide call recording","confidence_score":0.0025063613}]},{"text":"And if I can just confirm your date of birth and address for security?","start_word":88,"end_word":101,"intents":[{"intent":"Confirm information","confidence_score":0.26729974},{"intent":"Discuss personal situation","confidence_score":0.05375818}]},{"text":"And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is, Yep.","start_word":147,"end_word":173,"intents":[{"intent":"Discuss income protection","confidence_score":0.72893953},{"intent":"Discuss work cover","confidence_score":0.65065384}]},{"text":"you know, we're back analyzing why it got to this.","start_word":329,"end_word":338,"intents":[{"intent":"Analyze situation","confidence_score":0.60785806}]},{"text":"It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence.","start_word":340,"end_word":372,"intents":[{"intent":"Investigate claim","confidence_score":0.11124475}]},{"text":"So I decided to just pursue the work cover avenue.","start_word":519,"end_word":528,"intents":[{"intent":"Pursue work cover avenue","confidence_score":0.50201863}]},{"text":"I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything.","start_word":647,"end_word":672,"intents":[{"intent":"Start trading","confidence_score":0.22036245}]},{"text":"And I like, I haven't actually had money coming in since the June 25. You know?","start_word":852,"end_word":867,"intents":[{"intent":"Discuss financial decisions","confidence_score":0.025876662}]},{"text":"So for example, the guys that go out on their own, the simple stuff is super. Right? Oh, if you get to a point for a first few years, you've got to get your accounting underway. You've got to get your cash flow going. And then Mhmm.","start_word":1115,"end_word":1161,"intents":[{"intent":"Streamline accounting process","confidence_score":0.00011263763}]},{"text":"then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us. You know, we've been submitting best statements and all sorts of things. So we've you know, we're he's helping us try and get to that primary producer status as Yep.","start_word":1445,"end_word":1497,"intents":[{"intent":"Resolve complaint","confidence_score":0.0001220657}]},{"text":"And whenever something pops up, I give you the info so you can make some good decisions. Yep.","start_word":2331,"end_word":2348,"intents":[{"intent":"Analyze decisions","confidence_score":0.0015771118}]},{"text":"as soon as that starts to fade away in the background, we can start looking forward again and start Yep.","start_word":2467,"end_word":2486,"intents":[{"intent":"Determine and pursue future opportunities","confidence_score":0.000016145163}]},{"text":"Like, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work. Like, Yeah.","start_word":2517,"end_word":2546,"intents":[{"intent":"Resolve problems and discuss farm and family","confidence_score":5.3014446e-7}]},{"text":"And, you know, they say, you know, inspiration or desperation. One of them hits a critical mass, and that's what creates change in your life. Yep.","start_word":2745,"end_word":2770,"intents":[{"intent":"Create positive change in life","confidence_score":0.050661035}]},{"text":"the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now. Yep.","start_word":2794,"end_word":2817,"intents":[{"intent":"Express dissatisfaction with experience","confidence_score":0.0052647106}]},{"text":"I was And having that that that's chat that's with our the job wife is yesterday. to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that. And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff.","start_word":2826,"end_word":2892,"intents":[{"intent":"Reflect on past experience","confidence_score":0.0008766458},{"intent":"Recall past experiences","confidence_score":0.0059958315}]},{"text":"But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused, Yes.","start_word":2893,"end_word":2921,"intents":[{"intent":"Discuss future plans","confidence_score":0.056536},{"intent":"Discuss future plans","confidence_score":0.054217022}]},{"text":"you go like, okay. You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point. That's right. Yeah.","start_word":2926,"end_word":2977,"intents":[{"intent":"Emphasize importance of staying active","confidence_score":0.0000014614291}]},{"text":"And, look, I have a bit of a joke with myself saying I've probably you know, I've got twenty years working left regardless of how we stack up with the super or whatever. And even if I did retire, there'd be something that I need to fucking do anyway. You know what I mean?","start_word":2981,"end_word":3034,"intents":[{"intent":"Discuss retirement experiences","confidence_score":0.0037580056}]},{"text":"And even if I did retire, there'd be something that I need to fucking do anyway. You know what I mean?","start_word":3014,"end_word":3034,"intents":[{"intent":"Discuss retirement plans","confidence_score":0.22651024},{"intent":"Discuss retirement plans","confidence_score":0.12901416},{"intent":"Discuss retiring plans","confidence_score":0.0008989643},{"intent":"Discuss retirement plans","confidence_score":0.09213189}]},{"text":"They're like 66, 67. And, Yeah.","start_word":3052,"end_word":3057,"intents":[{"intent":"Discuss age","confidence_score":0.01047222}]},{"text":"Well, I'm not gonna Yep. put you into a new policy that's four times more expensive because you're a laborer. Or there's a flip side. Later on in your life, you end up doing consulting or something, and we Mhmm. can get you a better rating, then we can change it. Yep.","start_word":3485,"end_word":3536,"intents":[{"intent":"Clarify policy change","confidence_score":0.00027888204}]},{"text":"The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it.","start_word":3839,"end_word":3855,"intents":[{"intent":"Confirm coverage cost","confidence_score":0.000009271679}]},{"text":"The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it. Now Mhmm.","start_word":3839,"end_word":3857,"intents":[{"intent":"Predict premium savings","confidence_score":0.0065657035}]},{"text":"we have talked about your income before, and I know your occupation's changing, but let's just Mhmm. pretend that, you know, it's still going the way it is. Like you said, you're Yep. still fully employed. Your current policy, 14,853 a month worth of cover. Mhmm.","start_word":3858,"end_word":3903,"intents":[{"intent":"Discuss income","confidence_score":0.119338326}]},{"text":"I believe that's covering an income of about $2.50 Yep.","start_word":3913,"end_word":3922,"intents":[{"intent":"Confirm income level","confidence_score":0.016430829}]},{"text":"You need to be able to claim on it, so that's fine. Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year? Yeah.","start_word":4057,"end_word":4090,"intents":[{"intent":"Propose tax tax return finalization","confidence_score":2.0791803e-7}]},{"text":"Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year? Yeah.","start_word":4069,"end_word":4090,"intents":[{"intent":"Suggest tax return","confidence_score":0.00027875087}]},{"text":"Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years?","start_word":4196,"end_word":4244,"intents":[{"intent":"Evaluate job opportunities","confidence_score":0.062823385}]},{"text":"So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff? Like or is it just trimming down the policy still in effect? Yeah. Yep.","start_word":4512,"end_word":4552,"intents":[{"intent":"Reset policy","confidence_score":0.59384716}]},{"text":"just means that when you go to launch a claim, they compare your income against the insurable amount, Yep. and that insurable amount will change from just under 15,000 a month to just under 12,000 a month Yep. that you've got to be able to sort of prove and claim on. Mhmm.","start_word":4595,"end_word":4646,"intents":[{"intent":"Prove policy","confidence_score":0.482144}]},{"text":"You know, I've gotta make sure that you've got a protection in there for enough time and Yep. that it's there when you need it kind of thing. Yep.","start_word":4738,"end_word":4766,"intents":[{"intent":"Maximize insurance coverage","confidence_score":0.0003302918}]},{"text":"So at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it.","start_word":4834,"end_word":4854,"intents":[{"intent":"Request review","confidence_score":0.00016958546}]},{"text":"So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim. Mhmm.","start_word":5273,"end_word":5290,"intents":[{"intent":"Discuss compensation claim","confidence_score":0.00034374624}]},{"text":"it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover. And then Yeah.","start_word":5539,"end_word":5589,"intents":[{"intent":"Explaining insurance coverage","confidence_score":0.00016901662}]},{"text":"policy inception date was, like, I'll give you the the compliant answer here.","start_word":5657,"end_word":5669,"intents":[{"intent":"Providing policy information","confidence_score":0.05138046},{"intent":"Agreeing with policy changes","confidence_score":0.0003496563}]},{"text":"for the major catch up as well. So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that.","start_word":5791,"end_word":5824,"intents":[{"intent":"Recalling a catch up","confidence_score":0.0000026958508}]},{"text":"So I might actually put, like, a reminder, say, around, you know, the end of November ish, something like that. And, you know, if you if there's something that we need to talk about or if the business goes good straight up, maybe we can have a chat then and just to catch up.","start_word":5914,"end_word":5967,"intents":[{"intent":"Schedule chat","confidence_score":0.1297393}]},{"text":"So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover Yep. is going and income Mhmm. protection claim. And Yep.","start_word":5970,"end_word":5998,"intents":[{"intent":"Update coverage and status","confidence_score":0.00002060057}]},{"text":"Well, he's been doing well for us since we joined. You know, like, the super looks like it's doing doing great, and, you know, it's been Yep. a good couple of years. So And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background Yep.","start_word":6394,"end_word":6466,"intents":[{"intent":"Update portfolio","confidence_score":0.04223453}]},{"text":"The snail mail, she sent it to me. One of the girls, she's Yep. same girl has been contacting me about it.","start_word":6518,"end_word":6539,"intents":[{"intent":"Send letter","confidence_score":0.09028089}]}]},"sentiments":{"segments":[{"text":"Hello? Nick, good afternoon. It's Tommy here from. How are you doing? Good, mate. How you going? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.19298221170902252},{"text":"Living the dream. It's a beautiful sunny Monday morning or Monday afternoon, it is actually.","start_word":18,"end_word":32,"sentiment":"positive","sentiment_score":0.4014934301376343},{"text":"Six minutes ago. Yeah. I've got you in for just a quick little catch up with the the income protection stuff. Have you got a few minutes? Yep. Cool. Cool. Just before I jump into it, usual quick security process. Are you okay for the call to be recorded, mate? Yep.","start_word":33,"end_word":83,"sentiment":"neutral","sentiment_score":0.06056028231978416},{"text":"That's Beautiful. good, mate.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.3795830011367798},{"text":"And if I can just confirm your date of birth and address for security? Twelve to the first eighty four eighty five Rickies Road, Swaffenfels four three Sensational. 71.","start_word":88,"end_word":116,"sentiment":"neutral","sentiment_score":0.04101160168647766},{"text":"So, mate, really appreciate that. I've gone through all the, like, the emails, advice documents, all that kind of thing, just getting a good summary of what's going on.","start_word":117,"end_word":145,"sentiment":"positive","sentiment_score":0.35798367857933044},{"text":"Mhmm. And what I wanted to quickly talk to you about today was just with the income protection, the work cover, all that kind of thing, is, Yep. first of all, just see how you doing. Yeah. It's it's an ongoing saga more than anything. So, like, it just got to a point where the, like, the doc so I had, like, a bit of a stack out a couple of months ago at work, but it was, like, building up to a point where I just fucking put my hands in the air and, you know, and I identified that I shouldn't probably be in that position because it's best for the company, best for myself, and, you know, my reputation to just remove myself. And then, yeah, probably long story short, I've been working with, you know, medical people in the GP, you know, mental health people to try and come to terms with what the fucking next actual avenue of life is because I'm pretty sure it's not with wind farming and that fucking company to start with because, Yeah. you know, we're back analyzing why it got to this. It's, you know, took me five or six weeks to actually get to a point where I talked to WorkCover and they said, you've got a legitimate claim, but we'll need more evidence. And that's when I put the claim through. Yep.","start_word":146,"end_word":380,"sentiment":"neutral","sentiment_score":-0.20458157931236512},{"text":"So, you know, and, well, I'm not gonna boil the facts, but I I don't feel like the company is, you know, standing up to their end of the bargain and especially in regards to mental health policy.","start_word":381,"end_word":418,"sentiment":"negative","sentiment_score":-0.4161657094955444},{"text":"So that's why I sort of probed about the income protection against the work cover because, Yep. obviously, the income protection was probably the easiest option to save face on both sides.","start_word":419,"end_word":450,"sentiment":"neutral","sentiment_score":-0.1370401680469513},{"text":"But then, you know and when I fucking analyze it in my head, like, where does that get you? It just gets them fucking off the hook if they're gonna do this further to other people.","start_word":451,"end_word":486,"sentiment":"negative","sentiment_score":-0.6770862936973572},{"text":"And, Yeah. you know, I'm using my own facility, you know, as well.","start_word":487,"end_word":499,"sentiment":"neutral","sentiment_score":-0.23512916266918185},{"text":"Like, further delving into probably a blame of my this is all me.","start_word":500,"end_word":512,"sentiment":"negative","sentiment_score":-0.4882725775241852},{"text":"You know what I mean? Yeah. So I decided to just pursue the work cover avenue. Because I've done Yep.","start_word":513,"end_word":532,"sentiment":"neutral","sentiment_score":-0.12275630235671996},{"text":"income protection before when I broke my shoulder fucking, like, in 2014, I reckon.","start_word":533,"end_word":546,"sentiment":"negative","sentiment_score":-0.3840869665145874},{"text":"So, Yeah. and, like, I know that's not a walk in the park either. You know? You gotta you you know, it's like sorta it's sorta like work cover. You gotta get the work the doctors involved, and you've gotta be very transparent with everything and, you know, Yep. Yep. so I thought, yeah, if I could just go down that road. And from here, this is probably, you know, I've been waiting to have a chat to you guys about how to go from here because I feel like I've started a company. It's not trading yet, but Yeah. I've got everything in place to start trading when I well, I've just gotta start a bank account, that I've got registered the company and everything. And we feel like this regardless of what happens with the wind farm, you know, there was an opportunity that I might have been out of contract back to it, but it's sort of gone cold at the moment. Yeah.","start_word":547,"end_word":712,"sentiment":"neutral","sentiment_score":-0.09298495079828314},{"text":"I've got other avenues in completely different fucking industry of just property maintenance.","start_word":713,"end_word":725,"sentiment":"negative","sentiment_score":-0.36143022775650024},{"text":"So Okay. I'm just waiting to get that going and, you know, working with my counselor and everything that they decide well, we both sort of decided, like, regardless of if you're getting the outcome with work cover, maybe the industry isn't suited for you now.","start_word":726,"end_word":771,"sentiment":"neutral","sentiment_score":-0.19674062728881836},{"text":"You know, it's just got to a point where it was too much just moving too faster than I wanted it to move, and we've had a big transition within the company with each European company buying the smaller company, and now there's always people fucking running it that I don't even know who they are and you know?","start_word":772,"end_word":830,"sentiment":"negative","sentiment_score":-0.3905861675739288},{"text":"Yeah. So it's been Like, a bit and all been the a decisions bit going that on, affect Tommy. everybody. Yeah. And I like, I haven't actually had money coming in since the June 25. You know? And it's sort of lucky with financially Alright. not a bad spot, but you never like you don't work your ass off for, you know, seven, eight years just to fucking spend all your savings because get to into a situation like this. Yeah. But Yeah. I'm 100%. sort of at that point where I put myself on the graphs because it's a principle of what has happened to me. You know what I mean? So Yeah. So our our job to help you is is actually relatively simple in all of this. I see transitions. Every time I do an annual review with somebody, I say, hey. Has there been any major changes in your life? These sorts of things pop up. People change industries. They go self employed. They lose jobs. They switch around. They move states. Yep.","start_word":831,"end_word":1007,"sentiment":"neutral","sentiment_score":-0.0545068122446537},{"text":"And it's really simple.","start_word":1008,"end_word":1011,"sentiment":"positive","sentiment_score":0.3524269461631775},{"text":"It's like you've got enough on your plate right now to deal deal with the here and now to make sure that you guys are okay financially. And that Mhmm. means, you know, your work cover claim and making sure you can put food on the table. And then Yes. once we've figured out after that what that next avenue plays out like, Mhmm. then I just pivot everything in your new direction. Yes. I will basically have that chat with you where you go, okay. This is what I've now started to do, and then Mhmm. I'll step it out from there.","start_word":1012,"end_word":1114,"sentiment":"neutral","sentiment_score":0.19663165234824984},{"text":"So for example, the guys that go out on their own, the simple stuff is super.","start_word":1115,"end_word":1130,"sentiment":"positive","sentiment_score":0.39557111263275146},{"text":"Right? Oh, if you get to a point for a first few years, you've got to get your accounting underway. You've got to get your cash flow going. And then Mhmm. once that's all stable and you, you know, you signed up for GST, you're doing your BAS statements, all that fun Yep. stuff, and we come in a few years later and go, okay. Let's start putting some money into super. This is how you do it Mhmm. when you're self employed. This is the process. This is the paperwork. We'll help you through it. And Yes. if you change occupations from this to that, alright, we'll alter the insurances. We'll change this just to make sure that you're not left out and that you're in the best product that matches your new situation. Mhmm. Yeah. No. That's And great. that's You that's know? basically what we're gonna do is we'll basically, like, give you some space and time to go through this and get get stable, get that direction going. And then when Mhmm. we have that new catch up, whether it's before the end of the year or into the new year, we're just gonna go alongside you and say, how has the goals changed? How has the situation changed? This is your options, Mhmm. Mhmm. and Yep. this is what we should now start working towards. Yeah. No worries. So I feel like I've got, you know, I've got everything torn in every direction at the moment because and Yeah. it's, you know, I to be able to give you an accurate read of where we are, it's probably gonna take a bit of sitting down to compiling compiling it. You know? And so Yep. because we've got Let alone you where know, we essentially, I'm still a fucking full time employee here at WIFTA Wind Farm. Right? But go. then I've run this farm as a fucking a under my personal ABN, and we've got a local accountant who works with us. You know, we've been submitting best statements and all sorts of things. So we've you know, we're he's helping us try and get to that primary producer status as Yep. well, and we're well on the way to that. But then we went this guy, because he's locally he's local. He's about our age. He does the same thing. He's got small bit of property. He he, you know, runs a few head of cattle and you know? So it was a no brainer. Gave him. He treated us well. But then Yep. the the business, I went with a friend well, a few friends actually within wind farming who started their own companies and started contracting back to the industry. K. But this guy is in Ballarat. Right? And he's a sort of specialist in helping you get that sort of business up off the ground when you wanna contract your services out to whatever you wanna do, whether it's property maintenance, what I'm gonna get into or, you know, I've left the avenue open and I've got me insure I'm in all insured up for construction management, which I could easily do as well. You Yep. know what I mean? So but then I've got so I've got an accountant doing the farm, and I've got a different accountant in another state doing me fucking, I mean, personal business. You know? And then I'm still full fully employed with the wind farm regardless of the work cover claim.","start_word":1131,"end_word":1717,"sentiment":"neutral","sentiment_score":0.05013096398551785},{"text":"And so there's a lot to try and fucking consolidate to give you an accurate reading of where we're sitting.","start_word":1718,"end_word":1737,"sentiment":"negative","sentiment_score":-0.4383011162281037},{"text":"You know? And then Yeah. my wife Yeah. has started work as well. So she's Mhmm. bringing in some bacon too. So, Changes everything. yeah, it does. You know, we to tell you the truth, if she didn't go back to work, I probably Yep.","start_word":1738,"end_word":1782,"sentiment":"neutral","sentiment_score":-0.09659767150878906},{"text":"would have still been fucking plugging myself there into a hole.","start_word":1783,"end_word":1793,"sentiment":"negative","sentiment_score":-0.5283031463623047},{"text":"You know what I mean?","start_word":1794,"end_word":1798,"sentiment":"neutral","sentiment_score":-0.15179064869880676},{"text":"That sort of eased the tension a little bit of being able to just get fucked this. I've had enough.","start_word":1799,"end_word":1818,"sentiment":"negative","sentiment_score":-0.37704887986183167},{"text":"You know what I mean? And then the doctor backed it all up saying, yeah, I think you've had enough. You know, they Rather were like than just crushing yourself just to keep it going because you need it so you felt you needed to. yeah. Yeah. So but out of that, like, what's your advice? Do you think, like because I did it did cross my mind to talk to you guys to get help get the business started. Is that something that you guys do, or am I on the right track? You know? Because I feel like I've picked a specialist in what I'm trying to do because I know firsthand five different accounts of people starting successful businesses with this accountancy firm running their back end. You know what I mean? Yeah.","start_word":1819,"end_word":1954,"sentiment":"neutral","sentiment_score":0.06968289613723755},{"text":"We we go symbiotic with those accountants, so we usually get all of the structure set up through them. They give you that direction and those tips on the business side of things.","start_word":1955,"end_word":1987,"sentiment":"positive","sentiment_score":0.3725002408027649},{"text":"And then once that Yep. starts coming through, we go, well, how do you then translate that into your personal Yep. finances? How do you translate that into paying off the properties and getting set up for retirement and getting invested?","start_word":1988,"end_word":2028,"sentiment":"neutral","sentiment_score":0.24195685982704165},{"text":"How do you translate that up into good budgeting and good goals and all that kind of thing?","start_word":2029,"end_word":2046,"sentiment":"positive","sentiment_score":0.3878902792930603},{"text":"And actually then take all that hard work in the setup and then just turn Mhmm. it into something material on the other end and as Yep. part of that pipeline. So Okay. what I basically do here is I've just you know, calls are recorded. Right?","start_word":2047,"end_word":2093,"sentiment":"neutral","sentiment_score":0.15744125684525104},{"text":"So I get all this information. I get a nice healthy summary of it, and I put all Yep. this on your client file, And then we Mhmm.","start_word":2094,"end_word":2121,"sentiment":"positive","sentiment_score":0.5331646800041199},{"text":"set up some touch points to see how you're going. Because the first thing is let's just deal with the immediate needs that you've got to sort out Yep. and then start going, okay. Now that we're in the new position, what are those directions? And one of the things that's quite difficult for a lot of people is when you've got four directions is you go, how do you choose? How Yeah. do you choose between it? And that's Yep. kind of where I step in and go, okay. Here's the pros and cons of each one. Mhmm. And try and figure out kind of what what works for you and the missus in terms of which one really does resonate. Because sometimes people just do things because they think they should or because Mhmm. other Yep. people are doing it. And my job is to figure out, okay, what actually suits Nick at the end of the day, and then Mhmm.","start_word":2122,"end_word":2284,"sentiment":"neutral","sentiment_score":0.141618549823761},{"text":"we track that with you each year. And we go, okay. Yep. Now we're going off in this direction. The goals are now this in the first twelve months, three years, five years, ten years, and fifty, and Yep. then we just have those ongoing conversations. And whenever something pops up, I give you the info so you can make some good decisions.","start_word":2285,"end_word":2347,"sentiment":"positive","sentiment_score":0.407115638256073},{"text":"Yep. Okay. So, yeah, I'll so we're at a little bit of, like, a, you know, not sort of I guess we're at a starting line if I'm going down this road for the next phase, you know, Yeah.","start_word":2348,"end_word":2386,"sentiment":"neutral","sentiment_score":0.20718881487846377},{"text":"if that makes sense to you. It's exactly what you should think of it as is the starting line for the next chapter.","start_word":2387,"end_word":2409,"sentiment":"positive","sentiment_score":0.4574769735336304},{"text":"I know it sounds a Yeah. little bit, you know, Mhmm. corny and esoteric and things like that, but it is that starting point. And that doesn't mean that, you know, you do have to get through what's right in front of you, the issues from behind, and the the issues to sort out. Mhmm. But Yep. as soon as that starts to fade away in the background, we can start looking forward again and start Yep. going, okay. Let's where are we going? Yeah. No. Yeah.","start_word":2410,"end_word":2496,"sentiment":"neutral","sentiment_score":0.02841849008510853},{"text":"That's good then. So I'm you know, I feel like I'm on the right track with this as it is.","start_word":2497,"end_word":2516,"sentiment":"positive","sentiment_score":0.4697670340538025},{"text":"Like, the the bit of motivation behind the new company is also so, you know, I'll talk about the farm and then the wife going back to work. Like, Yeah. like, there's motivation there saying that the wind farming, the seventy hour weeks, it's just not viable when you have so much other things going on. You're trying to make a farm viable in a way that it works for you. You've got children that do fucking that need your attention. She's working. We wanna give her the best chance to get back into the workforce after nine years as well. And so the company was probably the main motivation to try and it's not gonna be easy from the get go, but try and take back some of that time. And so you might do three, you know, jobs to the value of $1,500 for the week or whatever rather than actually just trying to fucking being away from the house for thirteen hours a day, six days of the week. You know what I mean? And having no time to do anything else as well. So that's the motivation behind it all, really. And that that's how it happens. Like, sometimes these situations are not fun to go through, but sometimes No. they're the trigger point you need to move on to that next stage. Yep. And, you know, they say, you know, inspiration or desperation. One of them hits a critical mass, and that's what creates change in your life. Yep. And one day, you'll probably look back and look. Nothing's unrecoverable. Nothing is that detrimental long term that people can't have Mhmm.","start_word":2517,"end_word":2792,"sentiment":"neutral","sentiment_score":-0.05560315027832985},{"text":"the the worst things imaginable happen to them, and then three years later, look back and go, oh, look where I am now.","start_word":2793,"end_word":2815,"sentiment":"negative","sentiment_score":-0.5078965425491333},{"text":"Yep. Do you know what Yep. I mean? Mhmm. Yeah. I was And having that that that's chat that's with our the job wife is yesterday. to go and, like, I go through this so often with people, like like, not offense, but, like, people that go through divorces and things like that.","start_word":2816,"end_word":2868,"sentiment":"neutral","sentiment_score":-0.1004941463470459},{"text":"And they think that they lost over and they lost the house and they lost the business and and all this sort of stuff.","start_word":2869,"end_word":2892,"sentiment":"negative","sentiment_score":-0.39438319206237793},{"text":"But when you're in your thirties and your forties and even your fifties, you'd be surprised what you can get done with five, ten years of of focused, Yes. considered action where Mhmm. you go like, okay. You're forced along a path now, but if you just keep that momentum going and go a little bit quicker, a little bit quicker, a little bit quicker, doesn't mean that all those things that we talked about last year can't come to the point. That's right. Yeah. No. You're right. And, look, I have a bit of a joke with myself saying I've probably you know, I've got twenty years working left regardless of how we stack up with the super or whatever.","start_word":2893,"end_word":3013,"sentiment":"neutral","sentiment_score":-0.04174826294183731},{"text":"And even if I did retire, there'd be something that I need to fucking do anyway.","start_word":3014,"end_word":3029,"sentiment":"negative","sentiment_score":-0.4747373461723328},{"text":"You know what I mean? Like so I've got a lot of friends. A lot of my friends are older. You know? They're like 66, 67. And, Yeah. Yeah. you know, they're like at the very end of their construction careers, and they're actually praising what we're going through at the moment in a way that they wish they'd stopped to smell the roses by now my age. And even if you go back into the industry, at least you stopped and you had a look around. And then if you'd realize that wasn't for you, you've gone back into the industry, at least you didn't just flog yourself to a point where you're 66 and you've had two marriages and you don't know where the fuck you last gone. You know? Yeah. A little bit less regret if you've actually had a chance to look up, have a Yeah. look around and see what's there. And then maybe it makes it a bit more concrete on the decision you ended up with whether you go back or not because Yeah. you've at least attempted it. And Yeah. you're exactly right. I have people walk through the door all the time, and they've gotten to the end of work and life, and they've gone, look. I I wish I did all this stuff, and I wish I did all this sooner. And once those years are up, those years are up, unfortunately. I just said nothing's unrecoverable, but you don't wanna be walking through it 62 going, can I rewind fifteen Yeah. years? You can't. Yeah. But that doesn't Mhmm. mean that the situation isn't important to do. Get through Yeah. it. It is temporary. They always are. And then once Mhmm. you get through that, my job is to get you back on the tracks, whichever what Yeah. whatever those tracks look like. Yep. No. That's good, mate.","start_word":3030,"end_word":3348,"sentiment":"neutral","sentiment_score":-0.11746479774063284},{"text":"Cool.","start_word":3349,"end_word":3349,"sentiment":"positive","sentiment_score":0.3611009418964386},{"text":"My income protection and all that kind of thing, your best bet is essentially, yeah, go through that doctor stuff with the the work cover and so on because that impacts Mhmm. it. You can't sort of double dip. You can do one or the other kind of thing and they interplay That's right. with each other. Mhmm. So go through and do that. It'll be there. I don't think we should change too much until we've got certainty on where you end up. Yes. And then once we've got that certainty, then I can say whether we need to change anything or not. Because sometimes, I'll give you an example. Someone's got income protection, and they crash out of an office job, and they end up going to be a laborer on a farm. Well, I'm not gonna Yep.","start_word":3350,"end_word":3489,"sentiment":"neutral","sentiment_score":-0.07047171262758119},{"text":"put you into a new policy that's four times more expensive because you're a laborer.","start_word":3490,"end_word":3504,"sentiment":"negative","sentiment_score":-0.4641492068767547},{"text":"Or there's a flip side. Later on in your life, you end up doing consulting or something, and we Mhmm. can get you a better rating, then we can change it. Yep. The only question that I've got is what we were about to do with the income protection was just trim it down a little bit to get the premiums down and more in Mhmm. line with the $2,000 a week that you needed. Yep. When the job ends and because you've, you know, stopped working, you use up your leave, you use up work cover and all that kind of thing first, it's still in force for, like, twelve months. Mhmm. Okay. If Yep. it's sitting there and we're talking a couple years down the line and and you're literally just, you know, let's say your message is supporting you, for example, well, then there's no point paying thousands of dollars for something that you can't claim on. Does that make sense? Oh, yeah. 100%. So the question basically is we we've got to keep it going because we don't want to chop anything until we know. But then do you want us to still trim it down and save on the premiums a little bit more in line with, you know, the $2,000 a week that you need, or do you wanna leave all of it there for the time being and just come back to it in six to twelve months? What would you recommend? Like, I I'm open to anything really. I'm happy to trim it down if that's gonna leave more money, you know, to play with at the back end of what, you know, within my super or wherever the money is coming from. You know what I mean? Like, I guess it's only pennies that we're talking about, but it all makes sense at the end of the day. So yeah.","start_word":3505,"end_word":3823,"sentiment":"neutral","sentiment_score":-0.0038180608641017566},{"text":"Well, to make that a little bit easier, so this is what we're talking about. The trim down gets you roundabout a thousand bucks extra saved on premiums if we do it.","start_word":3824,"end_word":3855,"sentiment":"positive","sentiment_score":0.47044309973716736},{"text":"Now Mhmm. we have talked about your income before, and I know your occupation's changing, but let's just Mhmm. pretend that, you know, it's still going the way it is. Like you said, you're Yep. still fully employed. Your current policy, 14,853 a month worth of cover. Mhmm. And let me just have a quick squeeze here. I believe that's covering an income of about $2.50 Yep. Sounds about approximately. right. Now based on the I guess what we were saying with the needs is Mhmm. $116.06 o. So 11,600 a month gets you $2,000 a week in hand after tax. Okay. It's more protecting an income of 200. So it's Mhmm. kind of being like you need to replace an income of 200 to cover your expenses if, you know, you're in the car accident and you need that going. So we Yep.","start_word":3856,"end_word":3999,"sentiment":"neutral","sentiment_score":0.04197155311703682},{"text":"can trim it down so it gets you 2,000 a week and it saves you a thousand in the super, or we keep it going.","start_word":4000,"end_word":4024,"sentiment":"positive","sentiment_score":0.3915162682533264},{"text":"It's protecting your full income of up to $2.50. And then the issue is two issues. If the job changes, maybe you're paying some premiums or something that's gonna change anyway. Yep. You need to be able to claim on it, so that's fine. Like, your your tax return, I'm assuming, would still be able to have you submitted your tax return for this year? Yeah. We're just waiting for the accountant to finalize some things, I believe. So we've Yeah. seen Do you him. know where you ended up on the gross income before the deductions and everything? Not off the top of my head without looking into it, I guess. The $2.50 still sound about right? Yeah.","start_word":4025,"end_word":4143,"sentiment":"neutral","sentiment_score":0.06038513779640198},{"text":"Yeah. 100%. We pumped it last year. So Yeah. So it's claimable.","start_word":4144,"end_word":4155,"sentiment":"positive","sentiment_score":0.5274590849876404},{"text":"And so the other consideration is you trim it down, save a bit of the premiums, but then you go through applications and underwriting if you ever wanna bump it up again. So the question Mhmm. becomes future earnings potential. Are we trying to segue into another position that earns $2.50, or are we going that more self employed route where you're you're building up the cash flow and you might keep your own personal income at a bit of a minimum for tax purposes for a few years? It's definitely that, The second one. Yeah. That's what the Yeah. aim would be here. So even So if then I did get contracted back to Wind Farm, like, that would be for a pretty pretty good rate. But the way obviously, exactly what you said, you would the company would be the one making the money, not yeah. the individual. And then I don't wanna do this review with you in twelve months time and saying, hey. You're you're insured for $254,000. They've increased it to insure you for $265,000. And on paper, you're you're paying yourself 50 to a 100. Yeah. And then all of a sudden, you're paying for triple triple Yeah. what you need. Yeah. So if you're okay for us to just trim down that little bit, save you the premiums, If let let's say, you know, work covers there. Right? But let's say something happens to body next week, $2,000 a week still get you guys by. Yep. Yeah. Well, she's working now. You know? So the idea the idea was from memory, I guess, we sorta average that $3 a week anyway. You know what I mean? When I was working before and she'd missed. So now she sort of brings home nearly close to a couple of grand a bloody fortnight. So Okay. and then she's got a car allowance on top of that. So it's all within the ballpark. Yeah. Yep. So we either do it now or we do it later.","start_word":4156,"end_word":4495,"sentiment":"neutral","sentiment_score":0.08586042650482234},{"text":"Definitely.","start_word":4496,"end_word":4496,"sentiment":"positive","sentiment_score":0.34467613697052},{"text":"One No. of We'll the, do like, it. I think we'll do it now, mate. So if we do it now, does that sort of reset the policy and, you know, essentially the thirty day cooling off period and all this stuff? Like or is it just trimming down the policy still in effect? Yeah. Yep. It's Policy not is like still taking in effect. on a whole new whole new policy? Yeah. Policy is still in effect. You still got your inception date, so that locks in Yep. all of the health side of things. It Yep. just means that when you go to launch a claim, they compare your income against the insurable amount, Yep. and that insurable amount will change from just under 15,000 a month to just under 12,000 a month Yep. that you've got to be able to sort of prove and claim on. Mhmm. Yep. And then if you have finalized everything and we chat again next year and we wanna trim it down further, we'll have that discussion then as well. Because it Yeah. might be one of those things where we get a thousand dollars off now and there may be another thousand dollars off for next year, and it just means that it's gonna be lasting longer rather than you getting this, you know, anniversary notice in six months saying your your total premiums for everything is $7.5. Yeah. Yeah. Yep. Okay. You know, I've gotta make sure that you've got a protection in there for enough time and Yep. that it's there when you need it kind of thing. Yep. Yeah. No K. worries. No. That all makes sense.","start_word":4497,"end_word":4775,"sentiment":"neutral","sentiment_score":0.0739174634218216},{"text":"Definitely. I'm just jotted a few Cool.","start_word":4776,"end_word":4782,"sentiment":"positive","sentiment_score":0.3644334077835083},{"text":"notes down there.","start_word":4783,"end_word":4785,"sentiment":"neutral","sentiment_score":0.32712751626968384},{"text":"So, yeah, I'll definitely go ahead with that.","start_word":4786,"end_word":4793,"sentiment":"positive","sentiment_score":0.5329141616821289},{"text":"K. Now have they given you any indication for what work cover is gonna be be like? I'm assuming they've got a percentages. And if it's successful, you get some income replaced for a little while. I'm not sure. So at the moment, we I've submitted everything I need to, and the work cover what work cover is assessing it. I believe they've got a meeting with my GP tomorrow. And then they've still got to put it to my employer. So Yep. they've got to analyze it and then come back as well. But, well, I'm not sure. I'm looking to that so far. Like, I would just be hoping I could get re reimbursed for what I've missed, you know, with the entitlements, some sort of, yeah, percentage of the wage, I I would imagine. Yep. From the date of when it when it sort of happens, I guess. Yep. June 25 is what the capacity certificate or whatever they call that that the doctor fills out is dated.","start_word":4794,"end_word":4964,"sentiment":"neutral","sentiment_score":0.0015455134082258794},{"text":"Beautiful. Warren might do too.","start_word":4965,"end_word":4969,"sentiment":"positive","sentiment_score":0.47797954082489014},{"text":"So I'm just having a look here. Your anniversary date on insurances is March, end of March every year. Mhmm. So anything that we do now trim down wise, it Yep. gets you that pro rata refund for that Oh, period yeah. of the year. Mhmm. So whether it's $6,700, we'll just sort of pop back into the super, which is good.","start_word":4970,"end_word":5031,"sentiment":"neutral","sentiment_score":0.1535344123840332},{"text":"Perfect.","start_word":5032,"end_word":5032,"sentiment":"positive","sentiment_score":0.6114534735679626},{"text":"The only question I've got is whether we need any of that higher income protection to tag on with the work. So I'll put a quick pin in it just for just a small period of time. How long do you reckon before you get a bit of an idea? Do you reckon I I know they can't take too long to get a determination for you, but we're not No. talking months, are we? No. No. The meeting with the GP is tomorrow. I would imagine that the work cover would put everything to the employer on Wednesday, and then they've got five business days to respond. And then, yeah, we should know something beyond then if I don't have to respond back, so mid next week. Cool. So what I wanna do is you know how I was saying that your income protection is 70% of $250? Yep. I'm gonna flag for someone to give you a buzz in, say, a month or a couple of weeks Yep. and see what the determination came out like because they can they get into play. So if they're, for some stupid Yep. reason, giving you 50% of your income, the other 20 Mhmm. percent can be covered by the insurances. Yep. Whereas if they give you a full on, like, 85%, then you just you're sweet, and we just Yeah. trim it down. Okay. Yeah. We'll drop that down. Yeah. So I'll I'll give Cadence, the guy who sent you the pack for the income protection claim. Mhmm. Yep. So what I'll do is I'll get let me give you a buzz in a couple of weeks' time to see how it finalized. If it's all good and you get the full you're getting a proper reimbursement, we can trim it down and just Yep. action Okay. it. And then Sweet if we as. do wanna That's proceed everything. to a claim because I don't want you going through two full on claims, dude. It's a lot of paperwork. Yeah. You can just copy and paste it, bring the reports around by going through two full claims to top up your income. I just wanna make sure that option is there Yep. for you if you need it. Yeah. No worries. No.","start_word":5033,"end_word":5414,"sentiment":"neutral","sentiment_score":0.01757274332080836},{"text":"Happy days.","start_word":5415,"end_word":5416,"sentiment":"positive","sentiment_score":0.425622820854187},{"text":"It's all making sense when I write it down here as well.","start_word":5417,"end_word":5428,"sentiment":"neutral","sentiment_score":0.30278080701828003},{"text":"So Beautiful. Alrighty.","start_word":5429,"end_word":5431,"sentiment":"positive","sentiment_score":0.4966340959072113},{"text":"Okay. So let me have a quick squeeze. He'll give you Mhmm. a buzz in a little bit. We should probably do a bit of a catch up at some point as well and see how you're going with everything. Yep. Definitely before end of financial year next year. That's for sure. Let me just have a quick look at when I've got your reviews in. And just while I'm loading this up, have you got any questions so far? No. It's yeah.","start_word":5432,"end_word":5514,"sentiment":"neutral","sentiment_score":0.13937035202980042},{"text":"It's looking, you know, pretty good for from my end. It's the way you're explaining it's making sense as well. Yep. All So good.","start_word":5515,"end_word":5538,"sentiment":"positive","sentiment_score":0.6112498044967651},{"text":"it's not it's all not lost, you know, I guess, with work cover and the business sorta you know, at least it sounds like in my head, it feels like I would get some sort of percentage here claimed back, you know what I mean, from work cover. And then Yeah. to Yeah. know Because that you're we can up Top it up. Yeah.","start_word":5539,"end_word":5602,"sentiment":"neutral","sentiment_score":0.166826069355011},{"text":"yeah. Top it up, that's really gonna especially put my wife at ease because this is stressing her out a bit too.","start_word":5603,"end_word":5624,"sentiment":"positive","sentiment_score":0.4372396469116211},{"text":"So Yeah. I I think that's a prudent way of doing it because at the end of the day, like, mental health is claimable unless Mhmm. it's preexisting. So whenever that Yep. policy inception date was, like, I'll give you the the compliant answer here. Was Mhmm. your policy started in twenty twenty four March is Yep. when you got the income protection. So Mhmm. as long as the you know, you weren't going to see the doctor in 2023 saying, oh, I'm I'm depressed at work kind of thing and they backdate it to there, then you're covered. So Yeah. I think having that top up there would be good. I won't mess with anything for the time being. And then when we've got final info and decisions, I'll action it, put Yep. a pause on that. And then just for you and I in terms of a bit of a catch up here, still wanna catch up with you in around about April Yep. for the major catch up as well. So up to you whether you wanna speak before Christmas or just go through this first and then see if you need any more assistance after that. What I won't lock anything in now. So we'll go through this first. I'll just Yep. say I'll put something in my calendar, you know, that we may talk with someone. Say, what's that? Maybe the eighth, somewhere around there, or the week of the seventh. That'd be out regarding the income protection. So, Yep. yeah, I'll put that in my calendar. But then depending how the business takes off, it might be worth if I feel if I deem that we need to chat, I'll Yep. reach out. So I might actually put, like, a reminder, say, around, you know, the end of November ish, something like that. And, you know, if you if there's something that we need to talk about or if the business goes good straight up, maybe we can have a chat then and just to catch up.","start_word":5625,"end_word":5967,"sentiment":"neutral","sentiment_score":0.06880915555940077},{"text":"Perfect. Thanks.","start_word":5968,"end_word":5969,"sentiment":"positive","sentiment_score":0.6692417860031128},{"text":"So week of the seventh, I'll get someone to give you a buzz to follow-up how the work cover Yep. is going and income Mhmm. protection claim. And Yep. then if something happens with the business, we'll catch up again around November. Yep. And then if not, we'll be ringing around April for the annual review and see how things are going then. No worries. What are you so I understand I've got my supers all tied up in hub twenty four. Right? So Yeah.","start_word":5970,"end_word":6054,"sentiment":"neutral","sentiment_score":0.052744533866643906},{"text":"I've got, like, a fucking email from MetLife here and an annual statement. And I'm just trying to work out whether you guys have done something with MetLife or whether this is a scam or because it's saying click on this link to to see your annual statement that the link comes with the password.","start_word":6055,"end_word":6109,"sentiment":"negative","sentiment_score":-0.3918415307998657},{"text":"So I'm not sure. I I just I thought we're all with Hub twenty four. I've got it open now as well. I can see that we're, you know, the the activity. But I Yeah. it's the first I've heard of of MetLife. That's all. Yeah. Sorry. So MetLife is the insurer that the income protection is insured through getting paid out Gotcha. of hub. Yeah. Yeah. So Okay. Sweet. we have triggered a claims pack with a claim number Yep. so that all the documents are in that email ready to go. So if we have that chat and they're going, this is what we need to do. We do need a claim on it. You've already got Yep. it there, and you can just fill it all in, and we'll get it straight out of that claims number straight to the assessor with MetLife. Yep. Yeah. Okay. That all makes sense then. Yeah.","start_word":6110,"end_word":6264,"sentiment":"neutral","sentiment_score":0.0400837954133749},{"text":"Cool.","start_word":6265,"end_word":6265,"sentiment":"positive","sentiment_score":0.3791378736495972},{"text":"It's just Outside the way of that that, it's that's the one worded. that we were gonna do that trim down for. Yep. But, again, top up will be important, so I'll keep Yep. an eye on for that.","start_word":6266,"end_word":6304,"sentiment":"neutral","sentiment_score":0.139570951461792},{"text":"Cool, mate.","start_word":6305,"end_word":6306,"sentiment":"positive","sentiment_score":0.35688742995262146},{"text":"No worries. Alright. I hope that reassures a little bit, but you Yeah. got a It few does. people in your corner and a few ideas and options there. Yeah, mate. Yeah.","start_word":6307,"end_word":6338,"sentiment":"neutral","sentiment_score":0.1961188763380051},{"text":"It does.","start_word":6339,"end_word":6340,"sentiment":"positive","sentiment_score":0.3373049199581146},{"text":"I've scribbled a few a few notes down into the chat with the missus about it.","start_word":6341,"end_word":6356,"sentiment":"neutral","sentiment_score":0.29640161991119385},{"text":"So, you know, anything any positive bit of information moving forward is always welcome to you at the moment. So Fair enough. Fair enough. I hope to be always the bearer of positive news, my friend. yeah. Well, he's been doing well for us since we joined. You know, like, the super looks like it's doing doing great, and, you know, it's been Yep. a good couple of years. So And, overall, like, that that statement of advice that I sent you through, just make sure that as far as the super side of things go, that you're all happy for us to update that portfolio in the background Yep.","start_word":6357,"end_word":6466,"sentiment":"positive","sentiment_score":0.45607632398605347},{"text":"as well? Mhmm. Yep. And, Cool. oh, actually, the beneficiaries thing, I know it's been ongoing saga. So I actually signed it and not sent it back to you guys. So I'm not sure whether you have received it yet or Yeah. Cool. not. Email or the old snail mail? No. The snail mail, she sent it to me. One of the girls, she's Yep. same girl has been contacting me about it. So I finally got around to send it back and got the witnesses to sign it as well.","start_word":6467,"end_word":6557,"sentiment":"neutral","sentiment_score":0.05579036513246227},{"text":"So yeah. Perfect. Alright.","start_word":6558,"end_word":6561,"sentiment":"positive","sentiment_score":0.4717678427696228},{"text":"So oh, yeah. Michelle, yeah, I can see there. So process beneficiaries, get the super portfolio fixed up, put a pin Mhmm. in the reduction until after the work cover goes through, and then see when we catch up next after that.","start_word":6562,"end_word":6603,"sentiment":"neutral","sentiment_score":0.116892009973526},{"text":"Yep. Sweet as pie. Beautiful. Alright. Well, you and the family take care. And You will. if I don't hear from you in a little while, best of luck with it, and I look forward to hearing some positive news again soon.","start_word":6604,"end_word":6645,"sentiment":"positive","sentiment_score":0.4889087378978729},{"text":"No. No. Why are you calling me?","start_word":6646,"end_word":6652,"sentiment":"neutral","sentiment_score":-0.277736634016037},{"text":"Thanks for that night. Awesome then. Take care, mate.","start_word":6653,"end_word":6661,"sentiment":"positive","sentiment_score":0.643078625202179},{"text":"Okay.","start_word":6662,"end_word":6662,"sentiment":"neutral","sentiment_score":0.33287036418914795},{"text":"See you then.","start_word":6663,"end_word":6665,"sentiment":"positive","sentiment_score":0.4045248031616211},{"text":"Bye.","start_word":6666,"end_word":6666,"sentiment":"neutral","sentiment_score":0.2647458016872406}],"average":{"sentiment":"neutral","sentiment_score":0.03211317951326927}}}}