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Could you tell me more about your concern, please? Sure. And I just wanna make sure that I'm speaking with the right person. Am I speaking with Harry Krishna Kalyokunta? Thank you so much, Harry. So, yeah, could you tell me more about your concern or your concern you're having today? Mhmm. Mhmm. Mhmm. Before we proceed, Harry, you know, for everyone to save time, I just want to make sure if your item was purchased through Airtel Australia or Airtel India. If that's the case, then we actually only cater customers under Airtel Australia, and we don't have a direct access to Airtel India's customer care as we are not the same company and being run separately. So we will advise you to please contact Airtel India directly for better assistance. I'm sure they'll be a great help for you. India. Australia. Yes. That's correct. Yeah. I'm I'm sorry? That's correct. Yes. That's right, Harry. No. No. No. No worries. You're fine. You're worry no worries. Yes. Thank you. Anything else I can help you with today? Thank you. But if in any case that you wanna go ahead and purchase an eSIM, we also offer eSIM. You just go to our website and browse airtel.au, and you'll be able to see our current plans and prices. Thank you. Have a great day. 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Good afternoon. My name is Mary, and I'm calling from Airtel accounts department. Yes. Hi.\n\nI received your email about your contact detail. I mean, yeah, your ESM. Could you tell me more about your concern, please? Sure. And I just wanna make sure that I'm speaking with the right person.\n\nAm I speaking with Harry Krishna Kalyokunta? Thank you so much, Harry. So, yeah, could you tell me more about your concern or your concern you're having today? Mhmm. Mhmm.\n\nMhmm. Before we proceed, Harry, you know, for everyone to save time, I just want to make sure if your item was purchased through Airtel Australia or Airtel India. If that's the case, then we actually only cater customers under Airtel Australia, and we don't have a direct access to Airtel India's customer care as we are not the same company and being run separately. So we will advise you to please contact Airtel India directly for better assistance. I'm sure they'll be a great help for you.\n\nIndia. Australia. Yes. That's correct. Yeah.\n\nI'm I'm sorry? That's correct. Yes. That's right, Harry. No.\n\nNo. No. No worries. You're fine. You're worry no worries.\n\nYes. Thank you. Anything else I can help you with today? Thank you. But if in any case that you wanna go ahead and purchase an eSIM, we also offer eSIM.\n\nYou just go to our website and browse airtel.au, and you'll be able to see our current plans and prices. Thank you. Have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1309872567653656},{"text":"Good afternoon.","start":3.52,"end":4.24,"sentiment":"positive","sentiment_score":0.4263174533843994},{"text":"My name is Mary, and I'm calling from Airtel accounts department.","start":4.24,"end":8.58,"sentiment":"neutral","sentiment_score":0.17252031645991586},{"text":"Yes.","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.12339875847101212},{"text":"Hi.","start":9.679999,"end":10.08,"sentiment":"neutral","sentiment_score":0.12636560201644895}],"sentiment":"neutral","sentiment_score":0.19569437531754375,"num_words":16,"start":2.8799999,"end":10.08},{"sentences":[{"text":"I received your email about your contact detail.","start":10.08,"end":14.34,"sentiment":"neutral","sentiment_score":0.11181316431611776},{"text":"I mean, yeah, your 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Hi. Yes. Yeah. Yeah.\n\nYeah. Please continue. Yes. Correct. See, I have a a Aetel SIM Indian Aetel SIM.\n\nOkay. So now I changed my device, my mobile. Previously, I used to use Samsung s 23 ultra, and I have a eSIM with Samsung. Now I want to change that eSIM to another device. But when I when I was trying to do through Airtel Tank's app, it was showing your mobile number might be switched off or not.\n\nOne second. Let me let me try one second. Patel India. Is that ownership of Aetel is different with the Aetel with the Aetel? The owners are completely different.\n\nAh, so this Airtel in Australia is completely different company then, isn't it? The Airtel company is completely different with the Airtel of India, isn't it? So including logo and everything. It's completely, entirely different company? All good.\n\nMaybe it's my mistake sending you an email. All good. Thank you. Yeah. All good.\n\nThank you so much. Sure. I'll do that. Thank you. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.03368935361504555},{"text":"Hi.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.11106695234775545},{"text":"Yes.","start":15.04,"end":15.345,"sentiment":"neutral","sentiment_score":0.09428632259368896},{"text":"Yeah.","start":17.345001,"end":17.845001,"sentiment":"neutral","sentiment_score":0.0012504849582910538},{"text":"Yeah.","start":20.065,"end":20.225,"sentiment":"neutral","sentiment_score":0.01965924352407455}],"sentiment":"neutral","sentiment_score":0.05199047140777111,"num_words":5,"start":2.1599998,"end":20.225},{"sentences":[{"text":"Yeah.","start":20.225,"end":20.465,"sentiment":"neutral","sentiment_score":0.02818715199828148},{"text":"Please 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Good afternoon. My name is Mary, and I'm calling from Airtel accounts\n\nChannel 1: Hi.\n\nChannel 0: department. Yes. Hi. I received your email about your contact detail.\n\nChannel 1: Yes.\n\nChannel 0: I mean, yeah, your ESM. Could you tell\n\nChannel 1: Yeah.\n\nChannel 0: me more about your concern, please?\n\nChannel 1: Yeah. Yeah. Please continue.\n\nChannel 0: Sure. And I just wanna make sure that I'm speaking with the right person. Am I speaking with Harry Krishna Kalyokunta?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Thank you so much, Harry. So, yeah, could you tell me more about your concern or your concern you're having today?\n\nChannel 1: See, I have a a Aetel SIM Indian Aetel SIM. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So now I changed my device, my mobile.\n\nChannel 0: Mhmm.\n\nChannel 1: Previously, I used to use Samsung s 23 ultra, and I have a eSIM with Samsung. Now I want to change that eSIM to another device. But when I when I was trying to do through Airtel Tank's app, it was showing your mobile number might be switched off or not. One second. Let me let me try one second.\n\nChannel 0: Mhmm. Before we proceed, Harry, you know, for everyone to save time, I just want to make sure if your item was purchased through Airtel Australia or Airtel India.\n\nChannel 1: Patel India.\n\nChannel 0: If that's the case, then we actually only cater customers under Airtel Australia, and we don't have a direct access to Airtel India's customer care as we are not the same company and being run separately. So we will advise you to please contact Airtel India directly for better assistance. I'm sure they'll be a great help for you.\n\nChannel 1: Is that ownership of Aetel is different\n\nChannel 0: India.\n\nChannel 1: with the Aetel with the\n\nChannel 0: Australia.\n\nChannel 1: Aetel?\n\nChannel 0: Yes.\n\nChannel 1: The owners\n\nChannel 0: That's\n\nChannel 1: are\n\nChannel 0: correct.\n\nChannel 1: completely different. Ah, so this Airtel in Australia is completely different company then,\n\nChannel 0: Yeah.\n\nChannel 1: isn't it?\n\nChannel 0: I'm I'm sorry?\n\nChannel 1: The Airtel company is completely different with the Airtel of India, isn't it?\n\nChannel 0: That's correct.\n\nChannel 1: So including logo and everything. It's completely, entirely different company?\n\nChannel 0: Yes. That's right, Harry.\n\nChannel 1: All good. Maybe it's my mistake sending\n\nChannel 0: No.\n\nChannel 1: you an\n\nChannel 0: No.\n\nChannel 1: email.\n\nChannel 0: No. No worries. You're fine. You're\n\nChannel 1: All good.\n\nChannel 0: worry\n\nChannel 1: Thank\n\nChannel 0: no\n\nChannel 1: you.\n\nChannel 0: worries. Yes. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. Anything else I can help you with today?\n\nChannel 1: All good. Thank you so much.\n\nChannel 0: Thank you. But if in any case that you wanna go ahead and purchase an eSIM, we also offer eSIM. You just go to our website and browse airtel.au, and you'll be able to see our current plans and prices.\n\nChannel 1: Sure. I'll do that. Thank you.\n\nChannel 0: Thank you. Have a great day. Goodbye\n\nChannel 1: You\n\nChannel 0: for\n\nChannel 1: too.\n\nChannel 0: now.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.03368935361504555}],"sentiment":"neutral","sentiment_score":0.03368935361504555,"channel":1,"num_words":1,"start":2.1599998,"end":2.6599998},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1309872567653656},{"text":"Good afternoon.","start":3.52,"end":4.24,"sentiment":"positive","sentiment_score":0.4263174533843994},{"text":"My name is Mary, and I'm calling from Airtel 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from Airtel accounts department calls Harry Krishna Kalips for assistance regarding his concern about his device. She confirms his contact details and explains that Airtel Australia only cater customers under Airtel Australia and doesn't have a direct access to Airtel's customer care. She advises Harry to contact Airtel India directly for better assistance and offers to help him purchase an e Christie."},"intents":{"segments":[{"text":"I received your email about your contact detail. Yes.","start_word":18,"end_word":26,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.0025425528}]},{"text":"me more about your concern, please? Yeah.","start_word":36,"end_word":42,"intents":[{"intent":"Express concern","confidence_score":0.039843068}]},{"text":"And I just wanna make sure that I'm speaking with the right person. Am I speaking with Harry Krishna Kalyokunta? Yes. Correct.","start_word":47,"end_word":68,"intents":[{"intent":"Confirm identity","confidence_score":0.37082314}]},{"text":"So now I changed my device, my mobile. Mhmm.","start_word":102,"end_word":110,"intents":[{"intent":"Change device","confidence_score":0.49988094}]},{"text":"Before we proceed, Harry, you know, for everyone to save time, I just want to make sure if your item was purchased through Airtel Australia or Airtel India. Patel India.","start_word":172,"end_word":201,"intents":[{"intent":"Save time","confidence_score":0.4484619},{"intent":"Confirm item purchase","confidence_score":0.013721699}]},{"text":"Is that ownership of Aetel is different India. with the Aetel with the Australia. Aetel? Yes.","start_word":261,"end_word":276,"intents":[{"intent":"Clarify aetel ownership","confidence_score":0.0049812435},{"intent":"Explain airtel differences","confidence_score":0.011850302},{"intent":"Clarify indian ownership","confidence_score":0.000008169437},{"intent":"Clarify clear purpose of the aetel company","confidence_score":4.2927386e-9}]},{"text":"Is that ownership of Aetel is different India. with the Aetel with the Australia. Aetel? Yes. The owners That's are correct. completely different. Ah, so this Airtel in Australia is completely different company then, Yeah. isn't it? I'm I'm sorry? The Airtel company is completely different with the Airtel of India, isn't it? That's correct.","start_word":261,"end_word":315,"intents":[{"intent":"Clarify airtel company","confidence_score":0.007114049}]},{"text":"Thank you so much. Thank you.","start_word":369,"end_word":374,"intents":[{"intent":"Express gratitude","confidence_score":0.020391181}]},{"text":"But if in any case that you wanna go ahead and purchase an eSIM, we also offer eSIM. You just go to our website and browse airtel.au, and you'll be able to see our current plans and prices.","start_word":375,"end_word":412,"intents":[{"intent":"Offer esim","confidence_score":0.39051092},{"intent":"Purchase esim","confidence_score":0.03217963},{"intent":"View airtel.au","confidence_score":0.0022271792}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.08233830332756042},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.405925452709198},{"text":"My name is Mary, and I'm calling from Airtel accounts Hi. department. Yes. Hi. I received your email about your contact detail. Yes. I mean, yeah, your ESM. Could you tell Yeah. me more about your concern, please? Yeah. Yeah. Please continue. Sure. And I just wanna make sure that I'm speaking with the right person. Am I speaking with Harry Krishna Kalyokunta? Yes. Correct.","start_word":4,"end_word":68,"sentiment":"neutral","sentiment_score":0.06908851116895676},{"text":"Thank you so much, Harry.","start_word":69,"end_word":73,"sentiment":"positive","sentiment_score":0.6419491171836853},{"text":"So, yeah, could you tell me more about your concern or your concern you're having today? See, I have a a Aetel SIM Indian Aetel SIM. Okay. Mhmm. So now I changed my device, my mobile. Mhmm. Previously, I used to use Samsung s 23 ultra, and I have a eSIM with Samsung. Now I want to change that eSIM to another device. But when I when I was trying to do through Airtel Tank's app, it was showing your mobile number might be switched off or not. One second. Let me let me try one second. Mhmm. Before we proceed, Harry, you know, for everyone to save time, I just want to make sure if your item was purchased through Airtel Australia or Airtel India. Patel India. If that's the case, then we actually only cater customers under Airtel Australia, and we don't have a direct access to Airtel India's customer care as we are not the same company and being run separately. So we will advise you to please contact Airtel India directly for better assistance.","start_word":74,"end_word":251,"sentiment":"neutral","sentiment_score":-0.04870417019289531},{"text":"I'm sure they'll be a great help for you.","start_word":252,"end_word":260,"sentiment":"positive","sentiment_score":0.5560333728790283},{"text":"Is that ownership of Aetel is different India. with the Aetel with the Australia. Aetel? Yes. The owners That's are correct. completely different. Ah, so this Airtel in Australia is completely different company then, Yeah. isn't it? I'm I'm sorry? The Airtel company is completely different with the Airtel of India, isn't it? That's correct. So including logo and everything. It's completely, entirely different company? Yes. That's right, Harry. All good. Maybe it's my mistake sending No. you an No. email. No. No worries. You're fine. You're All good. worry Thank no you. worries. Yes. Thank Yeah. you. Anything else I can help you with today? All good.","start_word":261,"end_word":368,"sentiment":"neutral","sentiment_score":0.0005812326562590897},{"text":"Thank you so much. Thank you.","start_word":369,"end_word":374,"sentiment":"positive","sentiment_score":0.4427788257598877},{"text":"But if in any case that you wanna go ahead and purchase an eSIM, we also offer eSIM. You just go to our website and browse airtel.au, and you'll be able to see our current plans and prices.","start_word":375,"end_word":412,"sentiment":"neutral","sentiment_score":0.12484977394342422},{"text":"Sure. I'll do that. Thank you. Thank you. Have a great day. Goodbye You for too.","start_word":413,"end_word":428,"sentiment":"positive","sentiment_score":0.6862900853157043},{"text":"now.","start_word":429,"end_word":429,"sentiment":"neutral","sentiment_score":0.23985198140144348}],"average":{"sentiment":"neutral","sentiment_score":0.05994597132901968}}}}