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This is Ben.\n\nChannel 0: Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. I wanted to make sure this is Ben Utting.\n\nChannel 1: Yeah. That's him.\n\nChannel 0: Alright. I I just have your name here, sir, and your, email, ben.uting@softball.org.au.\n\nChannel 1: No. I don't work there anymore.\n\nChannel 0: Ah, you don't work. Okay. Sorry. I'm just calling because it shows here that there's a note that you're coming up for an IT review towards the middle of this year. I wonder if, you know, you are that person who's handling that, but you're no longer\n\nChannel 1: No. Not\n\nChannel 0: okay.\n\nChannel 1: there. I haven't been there\n\nChannel 0: No.\n\nChannel 1: for a couple years now. Yeah.\n\nChannel 0: So you don't know as well who is handling that\n\nChannel 1: I don't\n\nChannel 0: any\n\nChannel 1: know\n\nChannel 0: already?\n\nChannel 1: who's there now. Yeah. Not sure.\n\nChannel 0: Oh,\n\nChannel 1: Sorry.\n\nChannel 0: okay. 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bye.","start":52.965,"end":53.625,"sentiment":"neutral","sentiment_score":0.11631335318088531}],"sentiment":"neutral","sentiment_score":0.11631335318088531,"channel":0,"num_words":2,"start":52.965,"end":53.625}]},"summary":{"result":"success","short":"Abby from Techno One in Brisbane calls Ben Utting to confirm his identity and inquires about his work at No. for a few years. She informs him that there is a note for an IT review and asks if he is the person who handles it. Ben is unsure and Abby apologizes for the confusion."},"intents":{"segments":[{"text":"This is Ben. Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. I wanted to make sure this is Ben Utting. Yeah.","start_word":1,"end_word":26,"intents":[{"intent":"Provide information","confidence_score":0.005320262}]},{"text":"I wanted to make sure this is Ben Utting. Yeah.","start_word":17,"end_word":26,"intents":[{"intent":"Check status","confidence_score":0.009064819}]},{"text":"I wonder if, you know, you are that person who's handling that, but you're no longer No. Not okay. there. I haven't been there No. for a couple years now. Yeah. So you don't know as well who is handling that I don't any know already? who's there now. Yeah. Not sure.","start_word":79,"end_word":130,"intents":[{"intent":"Request clarification","confidence_score":0.057124335}]}]},"sentiments":{"segments":[{"text":"Hello. This is Ben. Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. I wanted to make sure this is Ben Utting. Yeah. That's him. Alright. I I just have your name here, sir, and your, email, ben.uting@softball.org.au. No. I don't work there anymore. Ah, you don't work. Okay. Sorry. I'm just calling because it shows here that there's a note that you're coming up for an IT review towards the middle of this year. I wonder if, you know, you are that person who's handling that, but you're no longer No.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":-0.03272893279790878},{"text":"Not okay.","start_word":96,"end_word":97,"sentiment":"negative","sentiment_score":-0.41549620032310486},{"text":"there. I haven't been there No. for a couple years now. Yeah. So you don't know as well who is handling that I don't any know already? who's there now. Yeah. Not sure. Oh, Sorry. okay.","start_word":98,"end_word":133,"sentiment":"neutral","sentiment_score":-0.18331435322761536},{"text":"But I thank you so much for your time, sir. Thank you.","start_word":134,"end_word":145,"sentiment":"positive","sentiment_score":0.40650150179862976},{"text":"That's Take alright. care. Bye. Bye bye.","start_word":146,"end_word":152,"sentiment":"neutral","sentiment_score":0.22533269226551056}],"average":{"sentiment":"neutral","sentiment_score":-0.02599667739868164}}}}