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you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. Good morning. Yes.\n\nSorry. Where are you calling from? No. No. All good.\n\nThank you. Bye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.0017008385038934648},{"text":"Thanks, Abby.","start":14.559999,"end":15.54,"sentiment":"positive","sentiment_score":0.47019626200199127},{"text":"Please stay on the line.","start":15.825,"end":17.045,"sentiment":"neutral","sentiment_score":0.2402562141418457},{"text":"Good morning.","start":22.865,"end":23.605,"sentiment":"neutral","sentiment_score":0.27547039836645126},{"text":"Yes.","start":34.670002,"end":34.99,"sentiment":"neutral","sentiment_score":0.012675408273935318}],"sentiment":"neutral","sentiment_score":0.10509627753009017,"num_words":26,"start":0.08,"end":34.99},{"sentences":[{"text":"Sorry.","start":34.99,"end":35.23,"sentiment":"neutral","sentiment_score":-0.03132185339927673},{"text":"Where are you calling from?","start":35.23,"end":36.37,"sentiment":"neutral","sentiment_score":-0.021450142189860345},{"text":"No.","start":52.355,"end":52.594997,"sentiment":"neutral","sentiment_score":-0.26283055543899536},{"text":"No.","start":52.594997,"end":52.835,"sentiment":"neutral","sentiment_score":-0.19408577680587769},{"text":"All good.","start":52.835,"end":53.235,"sentiment":"neutral","sentiment_score":0.08823700994253159}],"sentiment":"neutral","sentiment_score":-0.04190148767083883,"num_words":10,"start":34.99,"end":53.235},{"sentences":[{"text":"Thank you.","start":53.235,"end":54.055,"sentiment":"neutral","sentiment_score":0.28231409192085266},{"text":"Bye.","start":54.274998,"end":54.774998,"sentiment":"neutral","sentiment_score":0.2362099885940552},{"text":"Yeah.","start":56.114998,"end":56.434998,"sentiment":"neutral","sentiment_score":0.16764187812805176},{"text":"Bye.","start":56.434998,"end":56.934998,"sentiment":"neutral","sentiment_score":0.13986840844154358}],"sentiment":"neutral","sentiment_score":0.22166969180107116,"num_words":5,"start":53.235,"end":56.934998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. Good morning.\n\nChannel 0: Oh, hi, sir. Good morning. This is Abby. I'm calling on behalf of Daniel from Techno One in Springfield, Brisbane.\n\nChannel 1: Yes. Sorry. Where are you calling from?\n\nChannel 0: Yeah. Daniel actually asked me to reach out to you, sir, because we've been speaking with different firms in Australia. Basically, we wanted to know if you have or you're dealing with the same challenges with IT.\n\nChannel 1: No. No. All good. Thank you. Bye.\n\nChannel 0: So far so good. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: Bye.\n\nChannel 0: problem. Thank you. Take care.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.0017008385038934648}],"sentiment":"neutral","sentiment_score":0.0017008385038934648,"channel":1,"num_words":16,"start":0.08,"end":4.42},{"sentences":[{"text":"Abby from TechnoWand.","start":6.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.052184849977493286}],"sentiment":"neutral","sentiment_score":0.052184849977493286,"channel":0,"num_words":3,"start":6.56,"end":7.8599997},{"sentences":[{"text":"Thanks, Abby.","start":14.559999,"end":15.54,"sentiment":"positive","sentiment_score":0.47019626200199127},{"text":"Please stay on the line.","start":15.825,"end":17.045,"sentiment":"neutral","sentiment_score":0.2402562141418457},{"text":"Good morning.","start":22.865,"end":23.605,"sentiment":"neutral","sentiment_score":0.27547039836645126}],"sentiment":"neutral","sentiment_score":0.29917937682734597,"channel":1,"num_words":9,"start":14.559999,"end":23.605},{"sentences":[{"text":"Oh, hi, sir.","start":24.735,"end":25.535,"sentiment":"neutral","sentiment_score":0.1822389562924703},{"text":"Good morning.","start":25.535,"end":26.015,"sentiment":"neutral","sentiment_score":0.19599656015634537},{"text":"This is Abby.","start":26.015,"end":26.994999,"sentiment":"neutral","sentiment_score":0.09051420787970225},{"text":"I'm calling on behalf of Daniel from Techno One in Springfield, Brisbane.","start":27.09,"end":33.19,"sentiment":"neutral","sentiment_score":0.06244465025762717}],"sentiment":"neutral","sentiment_score":0.09797942079603672,"channel":0,"num_words":20,"start":24.735,"end":33.19},{"sentences":[{"text":"Yes.","start":34.670002,"end":34.99,"sentiment":"neutral","sentiment_score":0.012675408273935318},{"text":"Sorry.","start":34.99,"end":35.23,"sentiment":"neutral","sentiment_score":-0.03132185339927673},{"text":"Where are you calling from?","start":35.23,"end":36.37,"sentiment":"neutral","sentiment_score":-0.021450142189860345}],"sentiment":"neutral","sentiment_score":-0.017985308010663306,"channel":1,"num_words":7,"start":34.670002,"end":36.37},{"sentences":[{"text":"Yeah.","start":36.93,"end":37.33,"sentiment":"neutral","sentiment_score":-0.007998691871762276},{"text":"Daniel actually asked me to reach out to you, sir, because we've been speaking with different firms in Australia.","start":37.33,"end":44.555,"sentiment":"neutral","sentiment_score":-0.02387439995072782},{"text":"Basically, we wanted to know if you have or you're dealing with the same challenges with IT.","start":44.775,"end":51.378937,"sentiment":"neutral","sentiment_score":-0.043788491693489695}],"sentiment":"neutral","sentiment_score":-0.03259504458715988,"channel":0,"num_words":37,"start":36.93,"end":51.378937},{"sentences":[{"text":"No.","start":52.355,"end":52.594997,"sentiment":"neutral","sentiment_score":-0.26283055543899536},{"text":"No.","start":52.594997,"end":52.835,"sentiment":"neutral","sentiment_score":-0.19408577680587769},{"text":"All good.","start":52.835,"end":53.235,"sentiment":"neutral","sentiment_score":0.08823700994253159},{"text":"Thank you.","start":53.235,"end":54.055,"sentiment":"neutral","sentiment_score":0.28231409192085266},{"text":"Bye.","start":54.274998,"end":54.774998,"sentiment":"neutral","sentiment_score":0.2362099885940552}],"sentiment":"neutral","sentiment_score":0.0743422657251358,"channel":1,"num_words":7,"start":52.355,"end":54.774998},{"sentences":[{"text":"So far so good.","start":54.718937,"end":55.85894,"sentiment":"positive","sentiment_score":0.4377105087041855},{"text":"Alright.","start":55.99894,"end":56.398937,"sentiment":"neutral","sentiment_score":0.22469298541545868}],"sentiment":"positive","sentiment_score":0.3951070040464401,"channel":0,"num_words":5,"start":54.718937,"end":56.398937},{"sentences":[{"text":"Yeah.","start":56.114998,"end":56.434998,"sentiment":"neutral","sentiment_score":0.16764187812805176}],"sentiment":"neutral","sentiment_score":0.16764187812805176,"channel":1,"num_words":1,"start":56.114998,"end":56.434998},{"sentences":[{"text":"No","start":56.398937,"end":56.63894,"sentiment":"neutral","sentiment_score":0.13965803384780884}],"sentiment":"neutral","sentiment_score":0.13965803384780884,"channel":0,"num_words":1,"start":56.398937,"end":56.63894},{"sentences":[{"text":"Bye.","start":56.434998,"end":56.934998,"sentiment":"neutral","sentiment_score":0.13986840844154358}],"sentiment":"neutral","sentiment_score":0.13986840844154358,"channel":1,"num_words":1,"start":56.434998,"end":56.934998},{"sentences":[{"text":"problem.","start":56.63894,"end":57.03894,"sentiment":"neutral","sentiment_score":0.24625326693058017},{"text":"Thank you.","start":57.03894,"end":57.67894,"sentiment":"positive","sentiment_score":0.4494487941265106},{"text":"Take care.","start":57.67894,"end":58.10394,"sentiment":"neutral","sentiment_score":0.2743755206465721}],"sentiment":"positive","sentiment_score":0.3387803792953491,"channel":0,"num_words":5,"start":56.63894,"end":58.10394}]},"summary":{"result":"success","short":"A representative from Techno One in Brisbane, Abby, calls a customer named Daniel to inquire about his IT experience and if he is facing the same issue. Daniel explains that he has been speaking with different firms in Australia and Abby notes that they wanted to know if Daniel is dealing with the same challenge. The call ends with Abby thanking Daniel and saying goodbye."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":19,"intents":[{"intent":"Record call","confidence_score":0.068895265}]},{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand. Thanks, Abby. Please stay on the line. Good morning.","start_word":1,"end_word":28,"intents":[{"intent":"Attend call","confidence_score":0.0020574972}]},{"text":"Daniel actually asked me to reach out to you, sir, because we've been speaking with different firms in Australia. Basically, we wanted to know if you have or you're dealing with the same challenges with IT. No.","start_word":56,"end_word":92,"intents":[{"intent":"Check it challenges","confidence_score":0.01726884}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.016065865755081177},{"text":"Thanks, Abby.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.45984774827957153},{"text":"Please stay on the line. Good morning. Oh, hi, sir. Good morning. This is Abby. I'm calling on behalf of Daniel from Techno One in Springfield, Brisbane. Yes. Sorry. Where are you calling from? Yeah. Daniel actually asked me to reach out to you, sir, because we've been speaking with different firms in Australia. Basically, we wanted to know if you have or you're dealing with the same challenges with IT. No. No. All good. Thank you. Bye.","start_word":21,"end_word":98,"sentiment":"neutral","sentiment_score":0.04105799272656441},{"text":"So far so good.","start_word":99,"end_word":102,"sentiment":"positive","sentiment_score":0.4294783174991608},{"text":"Alright. Yeah. No Bye. problem.","start_word":103,"end_word":107,"sentiment":"neutral","sentiment_score":0.18737567961215973},{"text":"Thank you.","start_word":108,"end_word":109,"sentiment":"positive","sentiment_score":0.4413266181945801},{"text":"Take care.","start_word":110,"end_word":111,"sentiment":"neutral","sentiment_score":0.3167676329612732}],"average":{"sentiment":"neutral","sentiment_score":0.0825681175504412}}}}