{"metadata":{"transaction_key":"deprecated","request_id":"019d7033-bf8e-7bd1-80ef-60bc00e000b3","sha256":"6388330a9d58ffc799f266e5b57d0a307d6e3beea1639540c5afd97b33b55626","created":"2026-04-09T03:05:34.891Z","duration":1017.1439,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2293,"output_tokens":79},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2640,"output_tokens":2646},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2640,"output_tokens":371}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen. Yes. Mhmm. Mhmm. Have you received my email instruction also? Yeah. Because I already send you the full instruction on how to set it up, but I can also guide you via phone. Yeah. So please plug the router into the NTT box, the box on on your wall. Mhmm. Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port. It's w a n port on your router. Can you see the yellow cable? Yeah. But is is there other cable that we can use for us to connect the router to the NTD box? Can you see the w a n port at the back of the router? Mhmm. Yeah. So the first end of the cable should be at the NTD box, and the other end is at the WAN port on your router. Mhmm. Okay. So let's just wait a few minutes for the connection to establish. May I know the color of the indicator light? Okay. So please look underneath the router. You'll find the speaker with your Wi Fi network name and password. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Mhmm. Yeah. That's correct. Okay. So before we connect, can we do can we perform a full reset on the router to ensure a clean start? Yeah. So on the back of the router, there's a small hole or button labeled reset. Please press mhmm. Or yeah. There's a is there a button labeled reset or a small hole? Can you see what is that button for? Is it the power off? I I think that is the power button. How about reset? Is there a reset button? Usually, on the back of the router. At the back or sides of the router? Is there a small hole? Okay. Let's try to skip the reset. Can we log in now to the router's interface? Open a browser on your computer or laptop? Let's now log in to the router's interface. Open a browser on your computer or laptop. And in the address bar, type the IP address printed on the back of your router. You'll see it there. Hold on. In the address bar on on the browser, type in the IP address printed on the back of your router. Yeah. That's okay for now because we're not yet entering the credentials, at the router's interface at the router's interface on your browser. Type in the address bar printed I'm sorry. Type in the IP address printed on the back of your router. Can you see the sticker at the back of your router? Is there IP address written or default access? Yeah. That one. Mhmm. So browser. Yeah. Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if you're not connected. Yeah. Yeah. That should be working even though you have no Internet connection because it's just the IP address. Mhmm. Use the default username. Mhmm. Yeah. It's also on the box. Use the default username and password on the back of the router to log in. Can you see a username and password there written? How about a username? Okay. So the SSID is the name of the Wi Fi. Mhmm. There's no other password? Mhmm. Actually, the mhmm. Actually, the password should also be written at the back of the router where you said there's no password. PIN, that might be the Wi Fi password. Mhmm. Yeah. But we can try to make sure. Is that also what you use when connecting to the Wi Fi, or there's no password? Okay. Yeah. Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings? Yeah. Can we click the Wi Fi setting? Mhmm. Is there is there a PPPoE or ask you to enter your username or password? Sorry. Can you repeat that one? There's no Internet or one setting. Right? Mhmm. Yeah. At the connection type, is the PPPo e selected? Okay. Are you able to click the PPPoE? Mhmm. And does it ask you a username and password after? So you should change the username and password. Yeah. Actually, it's the one that we provided via email. Yeah. And I the username and password that we texted you also, the l n dash Mhmm. O r eight one. Yeah. Yeah. Mhmm. Oh, yeah. That's correct. Dash o r. Mhmm. Yeah. It's AirLN. O. Then once you enter that one, just click save. Mhmm. Mhmm. Is it rebooting? But the credentials were saved successfully? Yeah. Can you see a reboot there at the Safari for you to reboot the router and and detect yeah. And that for it to detect the new credentials. Okay. Yeah. Let's just wait for it. I think it's now establishing the connection. Let's just wait for it. I think it's establishing the connection now. Mhmm. It's done. Okay. And the router's indicator light's still red? Yeah. So I think we need to reset the router. Mhmm. No. The one no. We have to find the button. There should be a button there for the reset. Mhmm. But I think that's just the turning off button. There's also no, like, a small hole? Because if there's no reset button, there should be a small hole. Then you need the PIN for it to click it. You have to press it. Is it okay if you send me the picture of the router? Yeah. Just a response to the email that I sent to you earlier for the pictures, then I'll review it, then I'll get back to you. Okay. Bye for now.","confidence":0.99690163,"words":[{"word":"hello","start":1.68,"end":2.1799998,"confidence":0.78337634,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06113502383232117},{"word":"good","start":2.32,"end":2.56,"confidence":0.9597025,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.375185489654541},{"word":"morning","start":2.56,"end":2.96,"confidence":0.9995096,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3615380525588989},{"word":"this","start":2.96,"end":3.1999998,"confidence":0.9971711,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.19188810884952545},{"word":"is","start":3.1999998,"end":3.28,"confidence":0.99426115,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1930214166641235},{"word":"maureen","start":3.28,"end":3.78,"confidence":0.8387733,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.17408418655395508},{"word":"yes","start":3.84,"end":4.34,"confidence":0.76868063,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.21946310997009277},{"word":"mhmm","start":5.12,"end":5.62,"confidence":0.8614148,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.31855058670043945},{"word":"mhmm","start":13.815001,"end":14.315001,"confidence":0.86761844,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.21794559061527252},{"word":"have","start":18.535,"end":18.775,"confidence":0.80614114,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.040275417268276215},{"word":"you","start":18.775,"end":18.935,"confidence":0.9979911,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05748823657631874},{"word":"received","start":18.935,"end":19.415,"confidence":0.99798405,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.0827956348657608},{"word":"my","start":19.415,"end":19.735,"confidence":0.9992786,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09802569448947906},{"word":"email","start":19.735,"end":20.215,"confidence":0.9994617,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06466434895992279},{"word":"instruction","start":20.215,"end":20.715,"confidence":0.9839781,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.07103689014911652},{"word":"also","start":20.935001,"end":21.435001,"confidence":0.9757019,"punctuated_word":"also?","sentiment":"neutral","sentiment_score":0.05470722168684006},{"word":"yeah","start":25.72,"end":25.96,"confidence":0.8073375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03438863158226013},{"word":"because","start":25.96,"end":26.46,"confidence":0.9930754,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.03210681676864624},{"word":"i","start":26.76,"end":26.92,"confidence":0.7589362,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11243417114019394},{"word":"already","start":26.92,"end":27.4,"confidence":0.98763615,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.11800937354564668},{"word":"send","start":27.4,"end":27.64,"confidence":0.74086887,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12164528667926788},{"word":"you","start":27.64,"end":27.88,"confidence":0.9996377,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17484107613563538},{"word":"the","start":27.88,"end":28.38,"confidence":0.9993272,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1646617352962494},{"word":"full","start":28.439999,"end":28.84,"confidence":0.96201974,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.22703492641448977},{"word":"instruction","start":28.84,"end":29.34,"confidence":0.9930663,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.15830093622207642},{"word":"on","start":29.4,"end":29.56,"confidence":0.7535487,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1265677660703659},{"word":"how","start":29.56,"end":29.8,"confidence":0.9999503,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.06382427364587784},{"word":"to","start":29.8,"end":29.88,"confidence":0.9996145,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0788799375295639},{"word":"set","start":29.88,"end":30.119999,"confidence":0.99976414,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.16472816467285156},{"word":"it","start":30.119999,"end":30.279999,"confidence":0.999814,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18022571504116056},{"word":"up","start":30.279999,"end":30.439999,"confidence":0.95535916,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.13551515340805054},{"word":"but","start":30.439999,"end":30.759998,"confidence":0.99981886,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.08893552422523499},{"word":"i","start":30.759998,"end":30.84,"confidence":0.9997924,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16998173296451569},{"word":"can","start":30.84,"end":31.08,"confidence":0.99993217,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17345266044139862},{"word":"also","start":31.08,"end":31.32,"confidence":0.9990403,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.14527727663516998},{"word":"guide","start":31.32,"end":31.56,"confidence":0.9995696,"punctuated_word":"guide","sentiment":"neutral","sentiment_score":0.16773277521133423},{"word":"you","start":31.56,"end":31.72,"confidence":0.9985208,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13478553295135498},{"word":"via","start":31.72,"end":32.04,"confidence":0.9833182,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.1515045166015625},{"word":"phone","start":32.04,"end":32.54,"confidence":0.9921746,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.09575898945331572},{"word":"yeah","start":36.28,"end":36.6,"confidence":0.9705001,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.050244830548763275},{"word":"so","start":36.6,"end":37.1,"confidence":0.999506,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02927703782916069},{"word":"please","start":37.16,"end":37.66,"confidence":0.9001532,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.013635259121656418},{"word":"plug","start":37.96,"end":38.199997,"confidence":0.9675359,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.04890089109539986},{"word":"the","start":38.199997,"end":38.44,"confidence":0.99006724,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030690371990203857},{"word":"router","start":38.44,"end":38.76,"confidence":0.9994166,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.03815636411309242},{"word":"into","start":38.76,"end":39.079998,"confidence":0.9991366,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06677760183811188},{"word":"the","start":39.079998,"end":39.239998,"confidence":0.99967945,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0531623438000679},{"word":"ntt","start":39.239998,"end":39.72,"confidence":0.74421513,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.04252684861421585},{"word":"box","start":39.72,"end":40.065,"confidence":0.9680742,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.03799482062458992},{"word":"the","start":40.145,"end":40.545,"confidence":0.99953663,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03202745318412781},{"word":"box","start":40.545,"end":41.024998,"confidence":0.9992988,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.03802065551280975},{"word":"on","start":41.024998,"end":41.524998,"confidence":0.9966768,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03747096285223961},{"word":"on","start":41.984997,"end":42.065,"confidence":0.9917787,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0398077555000782},{"word":"your","start":42.065,"end":42.305,"confidence":0.9994993,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03060737252235413},{"word":"wall","start":42.305,"end":42.805,"confidence":0.9723638,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.05162965506315231},{"word":"mhmm","start":48.305,"end":48.805,"confidence":0.98359525,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.039479032158851624},{"word":"is","start":49.425,"end":49.585,"confidence":0.9809029,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02050892263650894},{"word":"it","start":49.585,"end":49.745,"confidence":0.99960035,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.030439864844083783},{"word":"connected","start":49.745,"end":49.985,"confidence":0.6020583,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.025745488703250885},{"word":"connected","start":50.225,"end":50.725,"confidence":0.71149856,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.03216274455189705},{"word":"at","start":51.585,"end":51.745,"confidence":0.50927454,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.020224999636411667},{"word":"the","start":51.745,"end":51.985,"confidence":0.99023014,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024805625900626183},{"word":"one","start":51.985,"end":52.225,"confidence":0.7838371,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02331792190670967},{"word":"port","start":52.225,"end":52.725,"confidence":0.8124989,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.030193690210580822},{"word":"the","start":52.945,"end":53.105,"confidence":0.999458,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021959558129310608},{"word":"ethernet","start":53.105,"end":53.605,"confidence":0.98241466,"punctuated_word":"Ethernet","sentiment":"neutral","sentiment_score":0.025233644992113113},{"word":"cable","start":53.745,"end":54.245,"confidence":0.9998266,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.009761825203895569},{"word":"from","start":54.68,"end":54.84,"confidence":0.99958855,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.027747947722673416},{"word":"the","start":54.84,"end":55.16,"confidence":0.9997359,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026824001222848892},{"word":"ntt","start":55.16,"end":55.64,"confidence":0.6971431,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.03059012070298195},{"word":"box","start":55.64,"end":55.96,"confidence":0.99585885,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.036310795694589615},{"word":"to","start":55.96,"end":56.12,"confidence":0.9978656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033609986305236816},{"word":"the","start":56.12,"end":56.28,"confidence":0.99955434,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024584095925092697},{"word":"one","start":56.28,"end":56.600002,"confidence":0.9988979,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02635589987039566},{"word":"port","start":56.600002,"end":57.100002,"confidence":0.85918283,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.019435428082942963},{"word":"it's","start":57.24,"end":57.56,"confidence":0.9758052,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0026920835953205824},{"word":"w","start":57.56,"end":57.96,"confidence":0.62658685,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.0019757263362407684},{"word":"a","start":57.96,"end":58.12,"confidence":0.9876703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011778566054999828},{"word":"n","start":58.12,"end":58.28,"confidence":0.99031115,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.014814091846346855},{"word":"port","start":58.28,"end":58.52,"confidence":0.99531233,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.019931038841605183},{"word":"on","start":58.52,"end":58.68,"confidence":0.91020256,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.026324864476919178},{"word":"your","start":58.68,"end":58.84,"confidence":0.99929655,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.023674897849559784},{"word":"router","start":58.84,"end":59.34,"confidence":0.9969716,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.011322744190692902},{"word":"can","start":64.92,"end":65.08,"confidence":0.9365316,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.1602889448404312},{"word":"you","start":65.08,"end":65.24,"confidence":0.99951553,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12284417450428008},{"word":"see","start":65.24,"end":65.48,"confidence":0.9996631,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.09833256155252457},{"word":"the","start":65.48,"end":65.72,"confidence":0.99944,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11351175606250764},{"word":"yellow","start":65.72,"end":66.12,"confidence":0.9997166,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.08525039255619049},{"word":"cable","start":66.12,"end":66.62,"confidence":0.99861157,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":-0.11451708525419237},{"word":"yeah","start":72.645,"end":73.145,"confidence":0.744712,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06424345076084137},{"word":"but","start":101.435,"end":101.835,"confidence":0.99333984,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08034230023622513},{"word":"is","start":101.835,"end":102.155,"confidence":0.99453294,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.053037263453006744},{"word":"is","start":102.155,"end":102.475,"confidence":0.99873275,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05634251236915589},{"word":"there","start":102.475,"end":102.795,"confidence":0.9982109,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07148247957229614},{"word":"other","start":102.795,"end":103.195,"confidence":0.98231816,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.04712586849927902},{"word":"cable","start":103.195,"end":103.515,"confidence":0.98811567,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.05508819967508316},{"word":"that","start":103.515,"end":103.675,"confidence":0.99884427,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01724310964345932},{"word":"we","start":103.675,"end":103.835,"confidence":0.99992573,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02271869033575058},{"word":"can","start":103.835,"end":104.075,"confidence":0.99989176,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.009792204946279526},{"word":"use","start":104.075,"end":104.555,"confidence":0.99982893,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.022220559418201447},{"word":"for","start":104.555,"end":104.795,"confidence":0.9251141,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020635731518268585},{"word":"us","start":104.795,"end":104.955,"confidence":0.9975038,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.021791044622659683},{"word":"to","start":104.955,"end":105.115,"confidence":0.9994398,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0277157798409462},{"word":"connect","start":105.115,"end":105.595,"confidence":0.99973196,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.02157101035118103},{"word":"the","start":105.595,"end":105.835,"confidence":0.9983884,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033092908561229706},{"word":"router","start":105.835,"end":106.235,"confidence":0.9989518,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.046539682894945145},{"word":"to","start":106.235,"end":106.475,"confidence":0.99935395,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025405634194612503},{"word":"the","start":106.475,"end":106.795,"confidence":0.99964786,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02688462659716606},{"word":"ntd","start":106.795,"end":107.275,"confidence":0.6831975,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":-0.024943040683865547},{"word":"box","start":107.275,"end":107.775,"confidence":0.99578834,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.023505814373493195},{"word":"can","start":120.68,"end":120.92,"confidence":0.57004946,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02945173718035221},{"word":"you","start":120.92,"end":121.08,"confidence":0.9991978,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019435036927461624},{"word":"see","start":121.08,"end":121.56,"confidence":0.99945563,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.011911267414689064},{"word":"the","start":121.56,"end":121.8,"confidence":0.9960879,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017397450283169746},{"word":"w","start":121.8,"end":122.119995,"confidence":0.6683202,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.014612343162298204},{"word":"a","start":122.119995,"end":122.28,"confidence":0.98691714,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015556235797703266},{"word":"n","start":122.28,"end":122.52,"confidence":0.973827,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.01306804735213518},{"word":"port","start":122.52,"end":122.84,"confidence":0.9955954,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.016721071675419807},{"word":"at","start":122.84,"end":122.92,"confidence":0.998936,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.019185535609722137},{"word":"the","start":122.92,"end":123.08,"confidence":0.9975327,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014178462326526642},{"word":"back","start":123.08,"end":123.24,"confidence":0.9997845,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0023982934653759003},{"word":"of","start":123.24,"end":123.4,"confidence":0.999443,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.011752407997846603},{"word":"the","start":123.4,"end":123.56,"confidence":0.99759895,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012389728799462318},{"word":"router","start":123.56,"end":124.06,"confidence":0.99950725,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.01428429875522852},{"word":"mhmm","start":126.36,"end":126.855,"confidence":0.99743867,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002178989350795746},{"word":"yeah","start":129.895,"end":130.395,"confidence":0.94443756,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03758329898118973},{"word":"so","start":130.85501,"end":131.35501,"confidence":0.9817052,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03153027221560478},{"word":"the","start":132.05501,"end":132.295,"confidence":0.83114165,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04245484620332718},{"word":"first","start":132.295,"end":132.77501,"confidence":0.99960047,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03156664967536926},{"word":"end","start":132.77501,"end":133.015,"confidence":0.99911433,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.031564462929964066},{"word":"of","start":133.015,"end":133.175,"confidence":0.99987173,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.029817648231983185},{"word":"the","start":133.175,"end":133.41501,"confidence":0.99985814,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027797289192676544},{"word":"cable","start":133.41501,"end":133.815,"confidence":0.99643916,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.020369157195091248},{"word":"should","start":133.815,"end":134.13501,"confidence":0.99974793,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03694611042737961},{"word":"be","start":134.13501,"end":134.295,"confidence":0.9998196,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.025787854567170143},{"word":"at","start":134.295,"end":134.455,"confidence":0.99925786,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.026149123907089233},{"word":"the","start":134.455,"end":134.615,"confidence":0.9996973,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025117795914411545},{"word":"ntd","start":134.615,"end":135.095,"confidence":0.86564654,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.02547688409686089},{"word":"box","start":135.095,"end":135.595,"confidence":0.83210784,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":0.024228781461715695},{"word":"and","start":136.05501,"end":136.215,"confidence":0.9998049,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008939074352383614},{"word":"the","start":136.215,"end":136.375,"confidence":0.99945766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014147531241178513},{"word":"other","start":136.375,"end":136.695,"confidence":0.99959,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.013353107497096062},{"word":"end","start":136.695,"end":136.935,"confidence":0.9986908,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.0017499923706054688},{"word":"is","start":136.935,"end":137.175,"confidence":0.99949753,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004529023543000221},{"word":"at","start":137.175,"end":137.335,"confidence":0.941923,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.004361443221569061},{"word":"the","start":137.335,"end":137.495,"confidence":0.998845,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008189734071493149},{"word":"wan","start":137.495,"end":137.815,"confidence":0.87566257,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.008214551955461502},{"word":"port","start":137.815,"end":138.315,"confidence":0.99956304,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.008144386112689972},{"word":"on","start":138.77501,"end":138.935,"confidence":0.99931777,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0024888478219509125},{"word":"your","start":138.935,"end":139.095,"confidence":0.9987827,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0095378328114748},{"word":"router","start":139.095,"end":139.595,"confidence":0.97575307,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.00570417195558548},{"word":"mhmm","start":140.455,"end":140.955,"confidence":0.9928861,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0033005583100020885},{"word":"okay","start":141.17,"end":141.41,"confidence":0.991773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01802542805671692},{"word":"so","start":141.41,"end":141.56999,"confidence":0.9995689,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011125035583972933},{"word":"let's","start":141.56999,"end":141.81,"confidence":0.99805593,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.017445500940084457},{"word":"just","start":141.81,"end":142.05,"confidence":0.99812037,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014404106885194778},{"word":"wait","start":142.05,"end":142.55,"confidence":0.85908276,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.025464683771133423},{"word":"a","start":142.61,"end":142.76999,"confidence":0.98161674,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0003070160746574402},{"word":"few","start":142.76999,"end":142.93,"confidence":0.99946254,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.0010700300335884094},{"word":"minutes","start":142.93,"end":143.33,"confidence":0.99964035,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.013326093554496763},{"word":"for","start":143.33,"end":143.56999,"confidence":0.9998301,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005018323659896851},{"word":"the","start":143.56999,"end":143.65,"confidence":0.99974626,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028079047799110413},{"word":"connection","start":143.65,"end":144.12999,"confidence":0.9997987,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.06403034925460815},{"word":"to","start":144.12999,"end":144.29,"confidence":0.9987902,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.035438694059848785},{"word":"establish","start":144.29,"end":144.79,"confidence":0.9787438,"punctuated_word":"establish.","sentiment":"neutral","sentiment_score":0.016769496724009514},{"word":"may","start":145.81,"end":146.05,"confidence":0.8206592,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.01333664357662201},{"word":"i","start":146.05,"end":146.12999,"confidence":0.9987526,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014907307922840118},{"word":"know","start":146.12999,"end":146.29,"confidence":0.99990606,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.024864722043275833},{"word":"the","start":146.29,"end":146.45,"confidence":0.99919933,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03363874554634094},{"word":"color","start":146.45,"end":146.69,"confidence":0.99932814,"punctuated_word":"color","sentiment":"neutral","sentiment_score":-0.016190119087696075},{"word":"of","start":146.69,"end":146.84999,"confidence":0.99873406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0421113595366478},{"word":"the","start":146.84999,"end":147.01,"confidence":0.9996389,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04548230394721031},{"word":"indicator","start":147.01,"end":147.48999,"confidence":0.99977356,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":-0.032103173434734344},{"word":"light","start":147.48999,"end":147.98999,"confidence":0.99933684,"punctuated_word":"light?","sentiment":"neutral","sentiment_score":-0.05029897019267082},{"word":"okay","start":151.09,"end":151.59,"confidence":0.91683644,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04103690758347511},{"word":"so","start":151.73,"end":152.23,"confidence":0.99732614,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0463443323969841},{"word":"please","start":152.45,"end":152.76999,"confidence":0.94668317,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.05024200677871704},{"word":"look","start":152.76999,"end":153.01,"confidence":0.99886036,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.04207157343626022},{"word":"underneath","start":153.01,"end":153.51,"confidence":0.9997811,"punctuated_word":"underneath","sentiment":"neutral","sentiment_score":-0.01650017499923706},{"word":"the","start":153.56999,"end":153.65,"confidence":0.99899906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03931853175163269},{"word":"router","start":153.65,"end":154.15,"confidence":0.9546467,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.03623104467988014},{"word":"you'll","start":154.685,"end":155.00499,"confidence":0.9759961,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.26471972465515137},{"word":"find","start":155.00499,"end":155.325,"confidence":0.99888855,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.25094303488731384},{"word":"the","start":155.325,"end":155.565,"confidence":0.6301536,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28706198930740356},{"word":"speaker","start":155.565,"end":156.045,"confidence":0.8243529,"punctuated_word":"speaker","sentiment":"neutral","sentiment_score":0.2573592960834503},{"word":"with","start":156.045,"end":156.28499,"confidence":0.9996736,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2381361424922943},{"word":"your","start":156.28499,"end":156.605,"confidence":0.9997826,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2941303253173828},{"word":"wi","start":156.605,"end":156.845,"confidence":0.94925326,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.1609334945678711},{"word":"fi","start":156.845,"end":157.165,"confidence":0.99992335,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.1588248461484909},{"word":"network","start":157.165,"end":157.565,"confidence":0.97648764,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.2263183742761612},{"word":"name","start":157.565,"end":157.72499,"confidence":0.9897926,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.21626169979572296},{"word":"and","start":157.72499,"end":157.885,"confidence":0.99889946,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18504716455936432},{"word":"password","start":157.885,"end":158.385,"confidence":0.98859674,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.21805264055728912},{"word":"so","start":159.565,"end":160.065,"confidence":0.99808854,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.24818085134029388},{"word":"your","start":160.125,"end":160.44499,"confidence":0.96369106,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.290187269449234},{"word":"device","start":160.44499,"end":160.845,"confidence":0.9999659,"punctuated_word":"device","sentiment":"neutral","sentiment_score":0.31190937757492065},{"word":"must","start":160.845,"end":161.08499,"confidence":0.99980015,"punctuated_word":"must","sentiment":"neutral","sentiment_score":0.2680673599243164},{"word":"be","start":161.08499,"end":161.245,"confidence":0.99969566,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.31338372826576233},{"word":"connected","start":161.245,"end":161.64499,"confidence":0.9999075,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.27795112133026123},{"word":"to","start":161.64499,"end":161.805,"confidence":0.99961555,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4831638634204865},{"word":"the","start":161.805,"end":161.965,"confidence":0.99671966,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3368794620037079},{"word":"router's","start":161.965,"end":162.36499,"confidence":0.989172,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.29458969831466675},{"word":"wi","start":162.36499,"end":162.605,"confidence":0.9991372,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.20699626207351685},{"word":"fi","start":162.605,"end":162.845,"confidence":0.9998053,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.29562026262283325},{"word":"network","start":162.845,"end":163.345,"confidence":0.9997271,"punctuated_word":"network","sentiment":"positive","sentiment_score":0.408520370721817},{"word":"even","start":163.885,"end":164.125,"confidence":0.91197985,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.11577524244785307},{"word":"without","start":164.125,"end":164.625,"confidence":0.9998938,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.03640781342983246},{"word":"internet","start":164.685,"end":165.165,"confidence":0.94927967,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.01431715488433838},{"word":"access","start":165.165,"end":165.565,"confidence":0.9999368,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.01930488646030426},{"word":"to","start":165.565,"end":165.885,"confidence":0.9797948,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13014595210552216},{"word":"access","start":165.885,"end":166.205,"confidence":0.9997732,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.1061696857213974},{"word":"the","start":166.205,"end":166.36499,"confidence":0.99355936,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1740509569644928},{"word":"router","start":166.36499,"end":166.86499,"confidence":0.9994703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1690710037946701},{"word":"interface","start":166.92499,"end":167.42499,"confidence":0.996214,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.16538715362548828},{"word":"during","start":167.485,"end":167.805,"confidence":0.992336,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.16204166412353516},{"word":"setup","start":167.805,"end":168.305,"confidence":0.9627624,"punctuated_word":"setup.","sentiment":"neutral","sentiment_score":0.2485421597957611},{"word":"mhmm","start":171.6,"end":172.1,"confidence":0.97277117,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03321916610002518},{"word":"yeah","start":173.36,"end":173.76001,"confidence":0.99798596,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1493842899799347},{"word":"that's","start":173.76001,"end":174.08,"confidence":0.9996042,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.25039011240005493},{"word":"correct","start":174.08,"end":174.58,"confidence":0.99915034,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.2748432755470276},{"word":"okay","start":178.64,"end":178.96,"confidence":0.86054534,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13479170203208923},{"word":"so","start":178.96,"end":179.44,"confidence":0.998207,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06803949177265167},{"word":"before","start":179.44,"end":179.76001,"confidence":0.82133603,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.0246499702334404},{"word":"we","start":179.76001,"end":180.0,"confidence":0.99985516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0616290420293808},{"word":"connect","start":180.0,"end":180.40001,"confidence":0.9934444,"punctuated_word":"connect,","sentiment":"neutral","sentiment_score":0.05584016069769859},{"word":"can","start":180.40001,"end":180.64,"confidence":0.996896,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05047006905078888},{"word":"we","start":180.64,"end":180.8,"confidence":0.9997687,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06611834466457367},{"word":"do","start":180.8,"end":181.04001,"confidence":0.99925977,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04138153791427612},{"word":"can","start":181.715,"end":181.955,"confidence":0.9995877,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06282810121774673},{"word":"we","start":181.955,"end":182.11499,"confidence":0.99851066,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09314560890197754},{"word":"perform","start":182.11499,"end":182.595,"confidence":0.9998265,"punctuated_word":"perform","sentiment":"neutral","sentiment_score":0.056340545415878296},{"word":"a","start":182.595,"end":182.75499,"confidence":0.99911886,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.103963203728199},{"word":"full","start":182.75499,"end":182.995,"confidence":0.99766326,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.16385868191719055},{"word":"reset","start":182.995,"end":183.39499,"confidence":0.99955887,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.11387991905212402},{"word":"on","start":183.39499,"end":183.555,"confidence":0.99920017,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08892229199409485},{"word":"the","start":183.555,"end":183.715,"confidence":0.9924333,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14447975158691406},{"word":"router","start":183.715,"end":184.215,"confidence":0.9994854,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07563380151987076},{"word":"to","start":184.275,"end":184.435,"confidence":0.98982847,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0911729484796524},{"word":"ensure","start":184.435,"end":184.935,"confidence":0.9998196,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.14000704884529114},{"word":"a","start":184.995,"end":185.155,"confidence":0.83449274,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.186527818441391},{"word":"clean","start":185.155,"end":185.47499,"confidence":0.9954834,"punctuated_word":"clean","sentiment":"neutral","sentiment_score":0.136722594499588},{"word":"start","start":185.47499,"end":185.875,"confidence":0.9324987,"punctuated_word":"start?","sentiment":"neutral","sentiment_score":0.20655091106891632},{"word":"yeah","start":185.875,"end":186.19499,"confidence":0.9699768,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013360779732465744},{"word":"so","start":186.19499,"end":186.435,"confidence":0.99926037,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020742811262607574},{"word":"on","start":186.435,"end":186.67499,"confidence":0.99916196,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.008989397436380386},{"word":"the","start":186.67499,"end":186.75499,"confidence":0.99951804,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01483571156859398},{"word":"back","start":186.75499,"end":186.995,"confidence":0.99992704,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.007221013307571411},{"word":"of","start":186.995,"end":187.155,"confidence":0.9995747,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.018896713852882385},{"word":"the","start":187.155,"end":187.31499,"confidence":0.99241954,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012278247624635696},{"word":"router","start":187.31499,"end":187.715,"confidence":0.9922395,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.017385710030794144},{"word":"there's","start":187.715,"end":188.03499,"confidence":0.9970484,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.020666688680648804},{"word":"a","start":188.03499,"end":188.11499,"confidence":0.9936358,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031233754009008408},{"word":"small","start":188.11499,"end":188.515,"confidence":0.9999268,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.029818430542945865},{"word":"hole","start":188.515,"end":189.015,"confidence":0.985296,"punctuated_word":"hole","sentiment":"neutral","sentiment_score":-0.028341123834252357},{"word":"or","start":189.155,"end":189.555,"confidence":0.9880911,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.046794019639492035},{"word":"button","start":189.555,"end":189.875,"confidence":0.5897486,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.03270607441663742},{"word":"labeled","start":189.875,"end":190.375,"confidence":0.9860293,"punctuated_word":"labeled","sentiment":"neutral","sentiment_score":-0.04119037836790085},{"word":"reset","start":190.435,"end":190.935,"confidence":0.98233014,"punctuated_word":"reset.","sentiment":"neutral","sentiment_score":-0.052808113396167755},{"word":"please","start":191.635,"end":191.95499,"confidence":0.9663798,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.015937218442559242},{"word":"press","start":191.95499,"end":192.45499,"confidence":0.9965029,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.022735966369509697},{"word":"mhmm","start":193.235,"end":193.65,"confidence":0.9404599,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.0090947262942791},{"word":"or","start":194.12999,"end":194.62999,"confidence":0.9895738,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.016632406041026115},{"word":"yeah","start":195.32999,"end":195.65,"confidence":0.99028885,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.016755394637584686},{"word":"there's","start":195.65,"end":196.04999,"confidence":0.98999226,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.02294253185391426},{"word":"a","start":196.04999,"end":196.12999,"confidence":0.87295055,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023196954280138016},{"word":"is","start":196.29,"end":196.45,"confidence":0.9985362,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02829638123512268},{"word":"there","start":196.45,"end":196.84999,"confidence":0.9995788,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.017944611608982086},{"word":"a","start":196.84999,"end":197.09,"confidence":0.9974841,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031382352113723755},{"word":"button","start":197.09,"end":197.40999,"confidence":0.9990024,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.03032541647553444},{"word":"labeled","start":197.40999,"end":197.89,"confidence":0.9753559,"punctuated_word":"labeled","sentiment":"neutral","sentiment_score":-0.04109223932027817},{"word":"reset","start":197.89,"end":198.39,"confidence":0.99895835,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.04686854034662247},{"word":"or","start":198.61,"end":198.93,"confidence":0.9647697,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0769786536693573},{"word":"a","start":198.93,"end":199.01,"confidence":0.99791116,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06686492264270782},{"word":"small","start":199.01,"end":199.48999,"confidence":0.9998124,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.05196727439761162},{"word":"hole","start":199.48999,"end":199.98999,"confidence":0.99112415,"punctuated_word":"hole?","sentiment":"neutral","sentiment_score":-0.05458446592092514},{"word":"can","start":207.535,"end":207.85501,"confidence":0.9710014,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07416072487831116},{"word":"you","start":207.85501,"end":208.015,"confidence":0.99981064,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05898182839155197},{"word":"see","start":208.015,"end":208.515,"confidence":0.9994837,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.044018395245075226},{"word":"what","start":208.815,"end":208.975,"confidence":0.9390336,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.053008005023002625},{"word":"is","start":208.975,"end":209.295,"confidence":0.99690163,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0781550258398056},{"word":"that","start":209.295,"end":209.695,"confidence":0.99963033,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06575590372085571},{"word":"button","start":209.695,"end":210.175,"confidence":0.99970764,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.0569632425904274},{"word":"for","start":210.175,"end":210.655,"confidence":0.99792355,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.06268619000911713},{"word":"is","start":210.655,"end":210.815,"confidence":0.9989766,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.05199360102415085},{"word":"it","start":210.815,"end":211.315,"confidence":0.9669232,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.046174295246601105},{"word":"the","start":212.095,"end":212.175,"confidence":0.4620739,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05574768036603928},{"word":"power","start":212.175,"end":212.575,"confidence":0.99482876,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.0475548654794693},{"word":"off","start":212.575,"end":213.075,"confidence":0.88078153,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.053084976971149445},{"word":"i","start":218.335,"end":218.735,"confidence":0.7130937,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034581258893013},{"word":"i","start":218.735,"end":218.895,"confidence":0.9524688,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04199635237455368},{"word":"think","start":218.895,"end":219.13501,"confidence":0.9967687,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.03801895305514336},{"word":"that","start":219.13501,"end":219.455,"confidence":0.99846965,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.034625016152858734},{"word":"is","start":219.455,"end":219.77501,"confidence":0.990458,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.051118846982717514},{"word":"the","start":219.77501,"end":220.095,"confidence":0.7048723,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05192659795284271},{"word":"power","start":220.095,"end":220.575,"confidence":0.999566,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.04266124591231346},{"word":"button","start":220.575,"end":221.075,"confidence":0.98390543,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.05857034772634506},{"word":"how","start":221.51,"end":221.67,"confidence":0.9983367,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.045126773416996},{"word":"about","start":221.67,"end":222.06999,"confidence":0.99986327,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.050253428518772125},{"word":"reset","start":222.06999,"end":222.39,"confidence":0.98036873,"punctuated_word":"reset?","sentiment":"neutral","sentiment_score":-0.05610953271389008},{"word":"is","start":222.39,"end":222.54999,"confidence":0.99900526,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06898238509893417},{"word":"there","start":222.54999,"end":222.87,"confidence":0.998223,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.052625883370637894},{"word":"a","start":222.87,"end":222.95,"confidence":0.98617375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0701720342040062},{"word":"reset","start":222.95,"end":223.34999,"confidence":0.99974257,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.07098983973264694},{"word":"button","start":223.34999,"end":223.84999,"confidence":0.9991214,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.08711490780115128},{"word":"usually","start":232.15,"end":232.65,"confidence":0.69023365,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":-0.04586289823055267},{"word":"on","start":232.70999,"end":232.87,"confidence":0.998372,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03349132463335991},{"word":"the","start":232.87,"end":233.03,"confidence":0.9979126,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03244408220052719},{"word":"back","start":233.03,"end":233.26999,"confidence":0.9995159,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02547145076096058},{"word":"of","start":233.26999,"end":233.43,"confidence":0.9988562,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03630967810750008},{"word":"the","start":233.43,"end":233.67,"confidence":0.9933397,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029005959630012512},{"word":"router","start":233.67,"end":234.17,"confidence":0.7622143,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.04297308996319771},{"word":"at","start":238.845,"end":239.08499,"confidence":0.9040292,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.019527900964021683},{"word":"the","start":239.08499,"end":239.245,"confidence":0.9992594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017697729170322418},{"word":"back","start":239.245,"end":239.745,"confidence":0.9986436,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.010966516099870203},{"word":"or","start":239.965,"end":240.365,"confidence":0.9921157,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.016598373651504517},{"word":"sides","start":240.365,"end":240.845,"confidence":0.9850072,"punctuated_word":"sides","sentiment":"neutral","sentiment_score":-0.01035672053694725},{"word":"of","start":240.845,"end":241.005,"confidence":0.99768686,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.029856573790311813},{"word":"the","start":241.005,"end":241.165,"confidence":0.9109254,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03269395977258682},{"word":"router","start":241.165,"end":241.665,"confidence":0.8902997,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04771098122000694},{"word":"is","start":247.405,"end":247.565,"confidence":0.93076366,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0970885306596756},{"word":"there","start":247.565,"end":247.805,"confidence":0.9995295,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06789594888687134},{"word":"a","start":247.805,"end":248.045,"confidence":0.998126,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07875220477581024},{"word":"small","start":248.045,"end":248.365,"confidence":0.9996221,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.07111438363790512},{"word":"hole","start":248.365,"end":248.865,"confidence":0.99857986,"punctuated_word":"hole?","sentiment":"neutral","sentiment_score":-0.07590311765670776},{"word":"okay","start":257.61002,"end":258.11002,"confidence":0.86859906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027913225814700127},{"word":"let's","start":259.45,"end":259.95,"confidence":0.9342866,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.029103092849254608},{"word":"try","start":260.25,"end":260.49,"confidence":0.94728065,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.01454293727874756},{"word":"to","start":260.49,"end":260.65,"confidence":0.9996848,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024179764091968536},{"word":"skip","start":260.65,"end":260.97,"confidence":0.9944121,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.004441253840923309},{"word":"the","start":260.97,"end":261.21,"confidence":0.99663216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05011097714304924},{"word":"reset","start":261.21,"end":261.71,"confidence":0.99375653,"punctuated_word":"reset.","sentiment":"neutral","sentiment_score":-0.06616640836000443},{"word":"can","start":262.65,"end":262.81,"confidence":0.99214536,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02616800367832184},{"word":"we","start":262.81,"end":263.31,"confidence":0.9995427,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.006501711905002594},{"word":"log","start":263.45,"end":263.77,"confidence":0.91524905,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.03861626982688904},{"word":"in","start":263.77,"end":263.93,"confidence":0.9991596,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01716019958257675},{"word":"now","start":263.93,"end":264.09,"confidence":0.9121388,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.016986623406410217},{"word":"to","start":264.09,"end":264.25,"confidence":0.98952556,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004810743033885956},{"word":"the","start":264.25,"end":264.33002,"confidence":0.98177344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003040611743927002},{"word":"router's","start":264.33002,"end":264.81,"confidence":0.9825515,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.0046347579918801785},{"word":"interface","start":264.81,"end":265.31,"confidence":0.8061573,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.007212264463305473},{"word":"open","start":265.61002,"end":265.93,"confidence":0.99720013,"punctuated_word":"Open","sentiment":"neutral","sentiment_score":-0.02207556739449501},{"word":"a","start":265.93,"end":266.09,"confidence":0.9944008,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015027206391096117},{"word":"browser","start":266.09,"end":266.49,"confidence":0.9999454,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.02254568412899971},{"word":"on","start":266.49,"end":266.57,"confidence":0.69833845,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.027822714298963547},{"word":"your","start":266.57,"end":266.81,"confidence":0.9998956,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.024626173079013824},{"word":"computer","start":266.81,"end":267.21,"confidence":0.99995685,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.010415103286504744},{"word":"or","start":267.21,"end":267.45,"confidence":0.99783474,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04150210693478584},{"word":"laptop","start":267.45,"end":267.95,"confidence":0.917531,"punctuated_word":"laptop?","sentiment":"neutral","sentiment_score":-0.028462206944823265},{"word":"let's","start":275.385,"end":275.705,"confidence":0.9870943,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.02138771116733551},{"word":"now","start":275.705,"end":276.025,"confidence":0.99935037,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.010403990745544434},{"word":"log","start":276.025,"end":276.26498,"confidence":0.98081297,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.04103295877575874},{"word":"in","start":276.26498,"end":276.585,"confidence":0.99765897,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.006999187171459198},{"word":"to","start":276.585,"end":276.745,"confidence":0.9982535,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017742417752742767},{"word":"the","start":276.745,"end":276.905,"confidence":0.9961845,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020333312451839447},{"word":"router's","start":276.905,"end":277.385,"confidence":0.99527466,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.011860532686114311},{"word":"interface","start":277.385,"end":277.885,"confidence":0.9984241,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.0004634801298379898},{"word":"open","start":278.985,"end":279.385,"confidence":0.9993604,"punctuated_word":"Open","sentiment":"neutral","sentiment_score":0.006710030138492584},{"word":"a","start":279.385,"end":279.465,"confidence":0.9989563,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020159689709544185},{"word":"browser","start":279.465,"end":279.945,"confidence":0.9999738,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.000774383544921875},{"word":"on","start":279.945,"end":280.105,"confidence":0.9998313,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015799708664417267},{"word":"your","start":280.105,"end":280.505,"confidence":0.99981743,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013997524976730348},{"word":"computer","start":280.505,"end":280.985,"confidence":0.9974644,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":0.009351976215839386},{"word":"or","start":280.985,"end":281.225,"confidence":0.9995425,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00046815723180770874},{"word":"laptop","start":281.225,"end":281.725,"confidence":0.988227,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":0.0019020512700080872},{"word":"and","start":289.56,"end":289.88,"confidence":0.52036154,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0025448687374591827},{"word":"in","start":289.88,"end":290.12,"confidence":0.9974577,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010933537036180496},{"word":"the","start":290.12,"end":290.36002,"confidence":0.9998078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021685540676116943},{"word":"address","start":290.36002,"end":290.84,"confidence":0.9994885,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.009004224091768265},{"word":"bar","start":290.84,"end":291.32,"confidence":0.98685235,"punctuated_word":"bar,","sentiment":"neutral","sentiment_score":0.01148366928100586},{"word":"type","start":291.32,"end":291.72,"confidence":0.999316,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.005925975739955902},{"word":"the","start":291.72,"end":292.04,"confidence":0.9992472,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007460284978151321},{"word":"ip","start":292.04,"end":292.28,"confidence":0.99962425,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.0013005957007408142},{"word":"address","start":292.28,"end":292.78,"confidence":0.9997613,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.008411191403865814},{"word":"printed","start":292.84,"end":293.24,"confidence":0.9750728,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.013126078993082048},{"word":"on","start":293.24,"end":293.4,"confidence":0.99880195,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010229192674160004},{"word":"the","start":293.4,"end":293.56,"confidence":0.9992447,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010690197348594666},{"word":"back","start":293.56,"end":293.80002,"confidence":0.99969375,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.005426265299320221},{"word":"of","start":293.80002,"end":293.96,"confidence":0.9992225,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0002999827265739441},{"word":"your","start":293.96,"end":294.12,"confidence":0.9302403,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013397477567195892},{"word":"router","start":294.12,"end":294.62,"confidence":0.9947672,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.013175774365663528},{"word":"you'll","start":296.285,"end":296.52502,"confidence":0.9535284,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.07172610610723495},{"word":"see","start":296.52502,"end":296.68503,"confidence":0.99945885,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1043686792254448},{"word":"it","start":296.68503,"end":296.845,"confidence":0.98339427,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11344365775585176},{"word":"there","start":296.845,"end":297.08502,"confidence":0.9522376,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.08437453955411911},{"word":"hold","start":297.08502,"end":297.40503,"confidence":0.9732284,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.12756942212581637},{"word":"on","start":297.40503,"end":297.90503,"confidence":0.9985984,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.06283983588218689},{"word":"in","start":298.92502,"end":299.165,"confidence":0.89561886,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.14447714388370514},{"word":"the","start":299.165,"end":299.325,"confidence":0.9998468,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12237925082445145},{"word":"address","start":299.325,"end":299.80502,"confidence":0.99982685,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.12648837268352509},{"word":"bar","start":299.80502,"end":300.30502,"confidence":0.99953425,"punctuated_word":"bar","sentiment":"neutral","sentiment_score":-0.10425196588039398},{"word":"on","start":301.565,"end":302.045,"confidence":0.7736786,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13051757216453552},{"word":"on","start":302.045,"end":302.285,"confidence":0.99791163,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1180965006351471},{"word":"the","start":302.285,"end":302.52502,"confidence":0.99930763,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11110082268714903},{"word":"browser","start":302.52502,"end":303.02502,"confidence":0.998111,"punctuated_word":"browser,","sentiment":"neutral","sentiment_score":-0.10924828052520752},{"word":"type","start":303.96503,"end":304.285,"confidence":0.9735874,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.05902107059955597},{"word":"in","start":304.285,"end":304.52502,"confidence":0.99975044,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04526154696941376},{"word":"the","start":304.52502,"end":304.92502,"confidence":0.9997491,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06379704922437668},{"word":"ip","start":304.92502,"end":305.165,"confidence":0.999925,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.039972346276044846},{"word":"address","start":305.165,"end":305.665,"confidence":0.999819,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.06563045084476471},{"word":"printed","start":306.125,"end":306.52502,"confidence":0.9966904,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.08789310604333878},{"word":"on","start":306.52502,"end":306.765,"confidence":0.99944323,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08627066016197205},{"word":"the","start":306.765,"end":306.845,"confidence":0.9994072,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0951467826962471},{"word":"back","start":306.845,"end":307.08502,"confidence":0.99961734,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0683428943157196},{"word":"of","start":307.08502,"end":307.24503,"confidence":0.99931383,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13367679715156555},{"word":"your","start":307.24503,"end":307.40503,"confidence":0.99437654,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1533084362745285},{"word":"router","start":307.40503,"end":307.90503,"confidence":0.99695706,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.12280410528182983},{"word":"yeah","start":341.27002,"end":341.77002,"confidence":0.7932855,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11017550528049468},{"word":"that's","start":342.63,"end":343.13,"confidence":0.9264407,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04277031868696213},{"word":"okay","start":343.51,"end":343.99002,"confidence":0.97172415,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.026836082339286804},{"word":"for","start":343.99002,"end":344.15,"confidence":0.9985501,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08390112221240997},{"word":"now","start":344.15,"end":344.55002,"confidence":0.99977857,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0838068425655365},{"word":"because","start":344.55002,"end":345.05002,"confidence":0.8307391,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06384751945734024},{"word":"we're","start":345.27002,"end":345.51,"confidence":0.9947562,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.07162287086248398},{"word":"not","start":345.51,"end":345.75,"confidence":0.9998603,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.026833035051822662},{"word":"yet","start":345.75,"end":346.25,"confidence":0.9998229,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.04993437975645065},{"word":"entering","start":346.71002,"end":347.11002,"confidence":0.990167,"punctuated_word":"entering","sentiment":"neutral","sentiment_score":-0.05806957930326462},{"word":"the","start":347.11002,"end":347.35,"confidence":0.9996556,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014599807560443878},{"word":"credentials","start":347.35,"end":347.85,"confidence":0.8008864,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":-0.02596430107951164},{"word":"at","start":348.845,"end":348.92502,"confidence":0.9508708,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10205287486314774},{"word":"the","start":348.92502,"end":349.165,"confidence":0.986182,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09351415932178496},{"word":"router's","start":349.165,"end":349.665,"confidence":0.96714795,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.008753597736358643},{"word":"interface","start":353.325,"end":353.48502,"confidence":0.9295113,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":-0.02265312522649765},{"word":"at","start":353.48502,"end":353.64502,"confidence":0.411494,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0278615765273571},{"word":"the","start":353.64502,"end":353.80502,"confidence":0.99506736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029618151485919952},{"word":"router's","start":353.80502,"end":354.30502,"confidence":0.99605733,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.031706973910331726},{"word":"interface","start":354.36502,"end":354.86502,"confidence":0.99986017,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":-0.030282586812973022},{"word":"on","start":356.765,"end":356.92502,"confidence":0.7779206,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02206060290336609},{"word":"your","start":356.92502,"end":357.165,"confidence":0.9995521,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0289358664304018},{"word":"browser","start":357.165,"end":357.665,"confidence":0.88838434,"punctuated_word":"browser.","sentiment":"neutral","sentiment_score":-0.034606851637363434},{"word":"type","start":362.28,"end":362.59998,"confidence":0.66571045,"punctuated_word":"Type","sentiment":"neutral","sentiment_score":-0.02522798627614975},{"word":"in","start":362.59998,"end":362.75998,"confidence":0.99953234,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02623026818037033},{"word":"the","start":362.75998,"end":362.91998,"confidence":0.9994673,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03843781724572182},{"word":"address","start":362.91998,"end":363.31998,"confidence":0.99973434,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.028098251670598984},{"word":"bar","start":363.31998,"end":363.81998,"confidence":0.99954337,"punctuated_word":"bar","sentiment":"neutral","sentiment_score":-0.03164450079202652},{"word":"printed","start":364.19998,"end":364.69998,"confidence":0.8307079,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.04606226086616516},{"word":"i'm","start":366.03998,"end":366.28,"confidence":0.57652414,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07906188815832138},{"word":"sorry","start":366.28,"end":366.78,"confidence":0.95716166,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.08913107216358185},{"word":"type","start":366.84,"end":367.08,"confidence":0.9756442,"punctuated_word":"Type","sentiment":"neutral","sentiment_score":-0.0556647963821888},{"word":"in","start":367.08,"end":367.24,"confidence":0.99957806,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.039621952921152115},{"word":"the","start":367.24,"end":367.4,"confidence":0.99949455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04996173083782196},{"word":"ip","start":367.4,"end":367.63998,"confidence":0.9997607,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02935408428311348},{"word":"address","start":367.63998,"end":368.03998,"confidence":0.9996985,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.033061787486076355},{"word":"printed","start":368.03998,"end":368.36,"confidence":0.9879104,"punctuated_word":"printed","sentiment":"neutral","sentiment_score":-0.03891156613826752},{"word":"on","start":368.36,"end":368.52,"confidence":0.96922773,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03593922406435013},{"word":"the","start":368.52,"end":368.59998,"confidence":0.99880934,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04175558313727379},{"word":"back","start":368.59998,"end":368.84,"confidence":0.9996425,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.025041760876774788},{"word":"of","start":368.84,"end":369.0,"confidence":0.998862,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04960159957408905},{"word":"your","start":369.0,"end":369.24,"confidence":0.9971915,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05209166556596756},{"word":"router","start":369.24,"end":369.74,"confidence":0.9990431,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0559709295630455},{"word":"can","start":378.175,"end":378.415,"confidence":0.85605246,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.05983696132898331},{"word":"you","start":378.415,"end":378.495,"confidence":0.99437827,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04016842320561409},{"word":"see","start":378.495,"end":378.815,"confidence":0.9993305,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03958236426115036},{"word":"the","start":378.815,"end":379.13498,"confidence":0.998635,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04592715948820114},{"word":"sticker","start":379.13498,"end":379.535,"confidence":0.8206184,"punctuated_word":"sticker","sentiment":"neutral","sentiment_score":-0.02263236790895462},{"word":"at","start":379.535,"end":379.615,"confidence":0.9946353,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05418592318892479},{"word":"the","start":379.615,"end":379.695,"confidence":0.9979678,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.037553735077381134},{"word":"back","start":379.695,"end":379.935,"confidence":0.9996543,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.02771311067044735},{"word":"of","start":379.935,"end":380.01498,"confidence":0.9988311,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04012169688940048},{"word":"your","start":380.01498,"end":380.255,"confidence":0.974134,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04279932752251625},{"word":"router","start":380.255,"end":380.755,"confidence":0.9978683,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04097619652748108},{"word":"is","start":382.495,"end":382.655,"confidence":0.9049393,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02206789329648018},{"word":"there","start":382.655,"end":383.055,"confidence":0.9756835,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.017879290506243706},{"word":"ip","start":383.055,"end":383.375,"confidence":0.5913305,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.017393281683325768},{"word":"address","start":383.375,"end":383.875,"confidence":0.9995585,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.01700291596353054},{"word":"written","start":384.495,"end":384.995,"confidence":0.96594673,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.02396211586892605},{"word":"or","start":387.375,"end":387.85498,"confidence":0.90539473,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02081635221838951},{"word":"default","start":387.85498,"end":388.35498,"confidence":0.99432486,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.02573224157094955},{"word":"access","start":388.41498,"end":388.91498,"confidence":0.9988977,"punctuated_word":"access?","sentiment":"neutral","sentiment_score":-0.026527445763349533},{"word":"yeah","start":393.84,"end":394.31998,"confidence":0.7799344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012073648162186146},{"word":"that","start":394.31998,"end":394.63998,"confidence":0.9727015,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.015149571932852268},{"word":"one","start":394.63998,"end":395.12,"confidence":0.99507004,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.02490275725722313},{"word":"mhmm","start":395.12,"end":395.62,"confidence":0.9985052,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013547438196837902},{"word":"so","start":396.16,"end":396.66,"confidence":0.9742242,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013757769949734213},{"word":"browser","start":397.75998,"end":398.25998,"confidence":0.980935,"punctuated_word":"browser.","sentiment":"neutral","sentiment_score":-0.011910885572433472},{"word":"yeah","start":398.47998,"end":398.97998,"confidence":0.99280155,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004984081257134676},{"word":"make","start":402.495,"end":402.73502,"confidence":0.9611846,"punctuated_word":"Make","sentiment":"neutral","sentiment_score":-0.032467879354953766},{"word":"sure","start":402.73502,"end":402.975,"confidence":0.99990094,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.03516135364770889},{"word":"you're","start":402.975,"end":403.295,"confidence":0.9944624,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.035783473402261734},{"word":"connected","start":403.295,"end":403.795,"confidence":0.999456,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.03697767108678818},{"word":"to","start":403.855,"end":404.17502,"confidence":0.8815289,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030869074165821075},{"word":"the","start":404.17502,"end":404.335,"confidence":0.6596299,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0408647321164608},{"word":"wi","start":404.335,"end":404.655,"confidence":0.6773201,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.0350041501224041},{"word":"fi's","start":404.655,"end":404.975,"confidence":0.90536684,"punctuated_word":"Fi's","sentiment":"neutral","sentiment_score":-0.03851895034313202},{"word":"network","start":404.975,"end":405.475,"confidence":0.9996637,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.05130526050925255},{"word":"because","start":405.615,"end":405.935,"confidence":0.7948702,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06499621272087097},{"word":"you","start":405.935,"end":406.095,"confidence":0.99667656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1002742275595665},{"word":"won't","start":406.095,"end":406.335,"confidence":0.99986243,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.08572574704885483},{"word":"be","start":406.335,"end":406.415,"confidence":0.9997036,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10572236031293868},{"word":"able","start":406.415,"end":406.815,"confidence":0.99987555,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.09044751524925232},{"word":"to","start":406.815,"end":407.315,"confidence":0.9995426,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10715356469154358},{"word":"enter","start":408.415,"end":408.815,"confidence":0.9535317,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.0921449065208435},{"word":"that","start":408.815,"end":409.055,"confidence":0.99916446,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07670412212610245},{"word":"one","start":409.055,"end":409.555,"confidence":0.9997876,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08639473468065262},{"word":"if","start":409.775,"end":410.015,"confidence":0.98981744,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08738382160663605},{"word":"you're","start":410.015,"end":410.17502,"confidence":0.99966216,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12453606724739076},{"word":"not","start":410.17502,"end":410.415,"confidence":0.9997547,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10172217339277267},{"word":"connected","start":410.415,"end":410.915,"confidence":0.99839413,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.10507147759199142},{"word":"yeah","start":411.375,"end":411.875,"confidence":0.9238567,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07088392227888107},{"word":"yeah","start":415.72,"end":416.12,"confidence":0.88182616,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012486722320318222},{"word":"that","start":416.12,"end":416.36002,"confidence":0.8850946,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.02837931364774704},{"word":"should","start":416.36002,"end":416.6,"confidence":0.999819,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03297436237335205},{"word":"be","start":416.6,"end":416.76,"confidence":0.99988294,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01125352829694748},{"word":"working","start":416.76,"end":417.26,"confidence":0.9999645,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.003437161445617676},{"word":"even","start":417.56,"end":417.80002,"confidence":0.94920343,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.026919595897197723},{"word":"though","start":417.80002,"end":418.04,"confidence":0.9997116,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.07323816418647766},{"word":"you","start":418.04,"end":418.2,"confidence":0.99945754,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07834532856941223},{"word":"have","start":418.2,"end":418.44,"confidence":0.99993265,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10536724328994752},{"word":"no","start":418.44,"end":418.6,"confidence":0.99898034,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.16297021508216858},{"word":"internet","start":418.6,"end":419.08002,"confidence":0.9669599,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2756178379058838},{"word":"connection","start":419.08002,"end":419.48,"confidence":0.9998721,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.23431968688964844},{"word":"because","start":419.48,"end":419.88,"confidence":0.82901746,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10254284739494324},{"word":"it's","start":419.88,"end":420.12,"confidence":0.999738,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10889856517314912},{"word":"just","start":420.12,"end":420.44,"confidence":0.99975854,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11019471287727356},{"word":"the","start":420.44,"end":420.68,"confidence":0.9989962,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10691815614700316},{"word":"ip","start":420.68,"end":421.0,"confidence":0.9996481,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.0872378796339035},{"word":"address","start":421.0,"end":421.5,"confidence":0.9994774,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.06938434392213821},{"word":"mhmm","start":424.2,"end":424.7,"confidence":0.8516267,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019439123570919037},{"word":"use","start":430.435,"end":430.755,"confidence":0.9436412,"punctuated_word":"Use","sentiment":"neutral","sentiment_score":-0.024569526314735413},{"word":"the","start":430.755,"end":431.155,"confidence":0.9977412,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022301089018583298},{"word":"default","start":431.155,"end":431.63498,"confidence":0.99835336,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.02941127121448517},{"word":"username","start":431.63498,"end":432.13498,"confidence":0.9908125,"punctuated_word":"username.","sentiment":"neutral","sentiment_score":-0.025720862671732903},{"word":"mhmm","start":433.395,"end":433.895,"confidence":0.99809647,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02818545140326023},{"word":"yeah","start":439.79498,"end":440.115,"confidence":0.998215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0283067524433136},{"word":"it's","start":440.115,"end":440.275,"confidence":0.9785365,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.031527526676654816},{"word":"also","start":440.275,"end":440.595,"confidence":0.9976706,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.026738058775663376},{"word":"on","start":440.595,"end":440.755,"confidence":0.99644756,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.025881987065076828},{"word":"the","start":440.755,"end":440.91498,"confidence":0.99977595,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02894975244998932},{"word":"box","start":440.91498,"end":441.41498,"confidence":0.99957967,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.033684615045785904},{"word":"use","start":441.98,"end":442.14,"confidence":0.9653009,"punctuated_word":"Use","sentiment":"neutral","sentiment_score":-0.044773176312446594},{"word":"the","start":442.14,"end":442.38,"confidence":0.9997036,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02139352634549141},{"word":"default","start":442.38,"end":442.88,"confidence":0.999749,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.01541735976934433},{"word":"username","start":443.1,"end":443.6,"confidence":0.9360737,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.01325300708413124},{"word":"and","start":443.9,"end":444.30002,"confidence":0.9982509,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03407064825296402},{"word":"password","start":444.30002,"end":444.80002,"confidence":0.99990153,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.03634947910904884},{"word":"on","start":444.86002,"end":445.02,"confidence":0.99295384,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014881212264299393},{"word":"the","start":445.02,"end":445.1,"confidence":0.99945074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016634851694107056},{"word":"back","start":445.1,"end":445.26,"confidence":0.9998884,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.002193354070186615},{"word":"of","start":445.26,"end":445.42,"confidence":0.9996456,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01604243367910385},{"word":"the","start":445.42,"end":445.58002,"confidence":0.96727306,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01957882195711136},{"word":"router","start":445.58002,"end":445.98,"confidence":0.99967456,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02957237884402275},{"word":"to","start":445.98,"end":446.14,"confidence":0.9980731,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04417607560753822},{"word":"log","start":446.14,"end":446.38,"confidence":0.9557075,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.06443175673484802},{"word":"in","start":446.38,"end":446.88,"confidence":0.999506,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.0445912703871727},{"word":"can","start":455.705,"end":455.94498,"confidence":0.62837684,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.06077130138874054},{"word":"you","start":455.94498,"end":456.025,"confidence":0.9983589,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04443749040365219},{"word":"see","start":456.025,"end":456.26498,"confidence":0.9993892,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03687308728694916},{"word":"a","start":456.26498,"end":456.585,"confidence":0.9636281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.045313261449337006},{"word":"username","start":456.585,"end":457.085,"confidence":0.9939003,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.034662872552871704},{"word":"and","start":457.465,"end":457.965,"confidence":0.998243,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06107223778963089},{"word":"password","start":458.10498,"end":458.585,"confidence":0.9994986,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.06601054966449738},{"word":"there","start":458.585,"end":459.085,"confidence":0.9991874,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06431299448013306},{"word":"written","start":459.305,"end":459.805,"confidence":0.8223014,"punctuated_word":"written?","sentiment":"neutral","sentiment_score":-0.05801355838775635},{"word":"how","start":463.94498,"end":464.185,"confidence":0.9920963,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.01691613346338272},{"word":"about","start":464.185,"end":464.50497,"confidence":0.9997956,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.019020650535821915},{"word":"a","start":464.50497,"end":464.585,"confidence":0.9532661,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014374464750289915},{"word":"username","start":464.585,"end":465.085,"confidence":0.99682593,"punctuated_word":"username?","sentiment":"neutral","sentiment_score":-0.015303965657949448},{"word":"okay","start":490.765,"end":491.165,"confidence":0.7857621,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013783548958599567},{"word":"so","start":491.165,"end":491.565,"confidence":0.99407464,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00512939877808094},{"word":"the","start":491.565,"end":491.80502,"confidence":0.9911737,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013964151963591576},{"word":"ssid","start":491.80502,"end":492.30502,"confidence":0.9616064,"punctuated_word":"SSID","sentiment":"neutral","sentiment_score":0.020952053368091583},{"word":"is","start":492.36502,"end":492.605,"confidence":0.9976731,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014380453154444696},{"word":"the","start":492.605,"end":492.685,"confidence":0.99940693,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0191931314766407},{"word":"name","start":492.685,"end":493.005,"confidence":0.99961865,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.011535301804542542},{"word":"of","start":493.005,"end":493.245,"confidence":0.99973255,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.029409751296043396},{"word":"the","start":493.245,"end":493.745,"confidence":0.9987929,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023753859102725983},{"word":"wi","start":494.72,"end":495.04,"confidence":0.9701029,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.01921018958091736},{"word":"fi","start":495.04,"end":495.44,"confidence":0.82866883,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":0.011953932233154774},{"word":"mhmm","start":495.44,"end":495.94,"confidence":0.97774965,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02737260609865189},{"word":"there's","start":498.72,"end":499.04,"confidence":0.8945235,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.13987277448177338},{"word":"no","start":499.04,"end":499.28,"confidence":0.9997383,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2269085198640823},{"word":"other","start":499.28,"end":499.52,"confidence":0.99958867,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.3105301856994629},{"word":"password","start":499.52,"end":500.02,"confidence":0.96027684,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.30777186155319214},{"word":"mhmm","start":500.72,"end":501.22,"confidence":0.98830616,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.09124108403921127},{"word":"actually","start":504.56,"end":505.04,"confidence":0.8154166,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.03533315286040306},{"word":"the","start":505.04,"end":505.28,"confidence":0.9407571,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04957207292318344},{"word":"mhmm","start":505.68,"end":506.18,"confidence":0.87864524,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.047352712601423264},{"word":"actually","start":511.155,"end":511.635,"confidence":0.94926524,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.037276383489370346},{"word":"the","start":511.635,"end":511.875,"confidence":0.9997737,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07147108018398285},{"word":"password","start":511.875,"end":512.375,"confidence":0.9987103,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.08873605728149414},{"word":"should","start":512.435,"end":512.675,"confidence":0.9998741,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.05272631347179413},{"word":"also","start":512.675,"end":512.995,"confidence":0.99874735,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.023536093533039093},{"word":"be","start":512.995,"end":513.15497,"confidence":0.9994097,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.021360311657190323},{"word":"written","start":513.15497,"end":513.555,"confidence":0.99601495,"punctuated_word":"written","sentiment":"neutral","sentiment_score":-0.04272604361176491},{"word":"at","start":513.555,"end":513.795,"confidence":0.9992391,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04170433431863785},{"word":"the","start":513.795,"end":513.955,"confidence":0.9977975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02327793836593628},{"word":"back","start":513.955,"end":514.275,"confidence":0.9997166,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.00663718581199646},{"word":"of","start":514.275,"end":514.435,"confidence":0.99950635,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0003440454602241516},{"word":"the","start":514.435,"end":514.515,"confidence":0.9965744,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023957103490829468},{"word":"router","start":514.515,"end":515.015,"confidence":0.998242,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.04269718378782272},{"word":"where","start":515.315,"end":515.555,"confidence":0.34672087,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.029937300831079483},{"word":"you","start":515.555,"end":515.635,"confidence":0.9974234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024236604571342468},{"word":"said","start":515.635,"end":515.875,"confidence":0.9940002,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.052478644996881485},{"word":"there's","start":515.875,"end":516.115,"confidence":0.9860972,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07988492399454117},{"word":"no","start":516.115,"end":516.275,"confidence":0.99936444,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.12512420117855072},{"word":"password","start":516.275,"end":516.775,"confidence":0.77311,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.1519845426082611},{"word":"pin","start":524.66,"end":525.16,"confidence":0.65062714,"punctuated_word":"PIN,","sentiment":"neutral","sentiment_score":-0.05698905140161514},{"word":"that","start":525.45996,"end":525.7,"confidence":0.8577887,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08158135414123535},{"word":"might","start":525.7,"end":526.01996,"confidence":0.9998851,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.07870827615261078},{"word":"be","start":526.01996,"end":526.26,"confidence":0.99982786,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09591830521821976},{"word":"the","start":526.26,"end":526.76,"confidence":0.99985516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10827863961458206},{"word":"wi","start":527.06,"end":527.3,"confidence":0.95855325,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.058295171707868576},{"word":"fi","start":527.3,"end":527.62,"confidence":0.9998429,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.03607097268104553},{"word":"password","start":527.62,"end":528.12,"confidence":0.9855565,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.08958559483289719},{"word":"mhmm","start":530.26,"end":530.74,"confidence":0.9910717,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03830025717616081},{"word":"yeah","start":530.74,"end":531.06,"confidence":0.99627876,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0475914403796196},{"word":"but","start":531.06,"end":531.3,"confidence":0.999496,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.01023714244365692},{"word":"we","start":531.3,"end":531.38,"confidence":0.9996649,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.00037185102701187134},{"word":"can","start":531.38,"end":531.62,"confidence":0.9997662,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02158736437559128},{"word":"try","start":531.62,"end":532.12,"confidence":0.99977654,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.037717901170253754},{"word":"to","start":532.33997,"end":532.42,"confidence":0.99606377,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015997573733329773},{"word":"make","start":532.42,"end":532.66,"confidence":0.9996786,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.003675028681755066},{"word":"sure","start":532.66,"end":533.16,"confidence":0.9994133,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.021163851022720337},{"word":"is","start":534.1,"end":534.26,"confidence":0.99826705,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.007944714277982712},{"word":"that","start":534.26,"end":534.57996,"confidence":0.97508687,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015355870127677916},{"word":"also","start":534.57996,"end":534.82,"confidence":0.9988172,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.003973066806793213},{"word":"what","start":534.82,"end":535.14,"confidence":0.99943227,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.018082376569509503},{"word":"you","start":535.14,"end":535.22,"confidence":0.9958134,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02314695343375206},{"word":"use","start":535.22,"end":535.72,"confidence":0.9718527,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.020099427551031113},{"word":"when","start":536.305,"end":536.54504,"confidence":0.64912623,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.029161907732486725},{"word":"connecting","start":536.54504,"end":536.945,"confidence":0.9985964,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.007164694368839264},{"word":"to","start":536.945,"end":537.10504,"confidence":0.99918383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026345960795879364},{"word":"the","start":537.10504,"end":537.265,"confidence":0.99980026,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025514427572488785},{"word":"wi","start":537.265,"end":537.505,"confidence":0.9429053,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.012207221239805222},{"word":"fi","start":537.505,"end":537.745,"confidence":0.67628574,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.030544696375727657},{"word":"or","start":537.745,"end":537.905,"confidence":0.98087925,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09982962906360626},{"word":"there's","start":537.905,"end":538.22504,"confidence":0.8562597,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.0783553272485733},{"word":"no","start":538.22504,"end":538.465,"confidence":0.9993893,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.09378725290298462},{"word":"password","start":538.465,"end":538.965,"confidence":0.9988544,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.10087011754512788},{"word":"okay","start":543.185,"end":543.685,"confidence":0.9839724,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02094281278550625},{"word":"yeah","start":580.96,"end":581.46,"confidence":0.8333318,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.002078598365187645},{"word":"can","start":582.48,"end":582.8,"confidence":0.9200444,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0014246031641960144},{"word":"you","start":582.8,"end":583.04,"confidence":0.9997645,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0003369078040122986},{"word":"look","start":583.04,"end":583.36,"confidence":0.9996544,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.00432717427611351},{"word":"for","start":583.36,"end":583.6,"confidence":0.99985516,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004335775971412659},{"word":"the","start":583.6,"end":583.92,"confidence":0.999348,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018900301307439804},{"word":"pppoe","start":583.92,"end":584.42,"confidence":0.864077,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.004212123341858387},{"word":"settings","start":584.8,"end":585.3,"confidence":0.99453163,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":0.0001953281462192535},{"word":"option","start":585.68,"end":586.18,"confidence":0.6945357,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":0.012057475745677948},{"word":"usually","start":586.32,"end":586.82,"confidence":0.8707453,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.018100515007972717},{"word":"under","start":586.88,"end":587.38,"confidence":0.7677904,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.014629576355218887},{"word":"internet","start":587.76,"end":588.26,"confidence":0.95771146,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0027824342250823975},{"word":"or","start":588.48,"end":588.98,"confidence":0.9897932,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01658250391483307},{"word":"one","start":589.04,"end":589.44,"confidence":0.7408783,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005285080522298813},{"word":"settings","start":589.44,"end":589.94,"confidence":0.7540064,"punctuated_word":"settings,","sentiment":"neutral","sentiment_score":0.008805888704955578},{"word":"wan","start":590.4,"end":590.9,"confidence":0.5862325,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.009914813563227654},{"word":"settings","start":591.04,"end":591.54,"confidence":0.9233212,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":0.004714982584118843},{"word":"yeah","start":595.245,"end":595.745,"confidence":0.8616527,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017664272338151932},{"word":"can","start":607.12,"end":607.44,"confidence":0.90566754,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.009427763521671295},{"word":"we","start":607.44,"end":607.76,"confidence":0.9993717,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.011617956683039663},{"word":"click","start":607.76,"end":608.16,"confidence":0.9859417,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.02469675987958908},{"word":"the","start":608.16,"end":608.48,"confidence":0.9993192,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02298266999423504},{"word":"wi","start":608.48,"end":608.72,"confidence":0.94261974,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.014227377250790596},{"word":"fi","start":608.72,"end":609.04,"confidence":0.9996069,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.020596308633685112},{"word":"setting","start":609.04,"end":609.54,"confidence":0.97397476,"punctuated_word":"setting?","sentiment":"neutral","sentiment_score":0.014848742634058},{"word":"mhmm","start":611.6,"end":612.1,"confidence":0.99500465,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.00018379651010036469},{"word":"is","start":612.72,"end":612.95996,"confidence":0.9961606,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04267318919301033},{"word":"there","start":612.95996,"end":613.45996,"confidence":0.99953306,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.02314775437116623},{"word":"is","start":613.92,"end":614.24,"confidence":0.9721106,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.035151612013578415},{"word":"there","start":614.24,"end":614.56,"confidence":0.9994573,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.023433521389961243},{"word":"a","start":614.56,"end":614.8,"confidence":0.98338544,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.028845300897955894},{"word":"pppoe","start":614.8,"end":615.3,"confidence":0.83317304,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":-0.016856621950864792},{"word":"or","start":615.92,"end":616.42,"confidence":0.82895005,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0389503613114357},{"word":"ask","start":616.56,"end":616.8,"confidence":0.89097625,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.04662604629993439},{"word":"you","start":616.8,"end":617.04,"confidence":0.9988257,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04114722087979317},{"word":"to","start":617.04,"end":617.19995,"confidence":0.9994985,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04825586825609207},{"word":"enter","start":617.19995,"end":617.51996,"confidence":0.9996012,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.05522297322750091},{"word":"your","start":617.51996,"end":617.68,"confidence":0.47143215,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03366517275571823},{"word":"username","start":617.68,"end":618.16,"confidence":0.99721223,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.024955932050943375},{"word":"or","start":618.16,"end":618.32,"confidence":0.9943001,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05663808435201645},{"word":"password","start":618.32,"end":618.82,"confidence":0.99837804,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.047574225813150406},{"word":"sorry","start":635.51,"end":635.99,"confidence":0.50777847,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2307072877883911},{"word":"can","start":635.99,"end":636.15,"confidence":0.9986777,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.25517746806144714},{"word":"you","start":636.15,"end":636.31,"confidence":0.9999305,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2225576937198639},{"word":"repeat","start":636.31,"end":636.71,"confidence":0.99992526,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":-0.24777191877365112},{"word":"that","start":636.71,"end":636.95,"confidence":0.9998229,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1867480427026749},{"word":"one","start":636.95,"end":637.45,"confidence":0.9988186,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.25777798891067505},{"word":"there's","start":643.51,"end":643.99,"confidence":0.72566915,"punctuated_word":"There's","sentiment":"negative","sentiment_score":-0.4004586637020111},{"word":"no","start":643.99,"end":644.23,"confidence":0.9997496,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.31324437260627747},{"word":"internet","start":644.23,"end":644.73,"confidence":0.92804426,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3764677047729492},{"word":"or","start":644.95,"end":645.35004,"confidence":0.83603466,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3140830397605896},{"word":"one","start":645.35004,"end":645.67,"confidence":0.88469106,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.3069074749946594},{"word":"setting","start":645.67,"end":646.17,"confidence":0.94319165,"punctuated_word":"setting.","sentiment":"negative","sentiment_score":-0.35223209857940674},{"word":"right","start":646.385,"end":646.885,"confidence":0.96793246,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.14705830812454224},{"word":"mhmm","start":650.46497,"end":650.96497,"confidence":0.9187618,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.032887496054172516},{"word":"yeah","start":654.625,"end":655.125,"confidence":0.9980561,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010715369135141373},{"word":"at","start":665.21,"end":665.37,"confidence":0.49963602,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.00011080317199230194},{"word":"the","start":665.37,"end":665.61,"confidence":0.9985536,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003196500241756439},{"word":"connection","start":665.61,"end":666.11,"confidence":0.9982364,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.000520702451467514},{"word":"type","start":666.25,"end":666.65,"confidence":0.8993542,"punctuated_word":"type,","sentiment":"neutral","sentiment_score":0.0004824129864573478},{"word":"is","start":666.65,"end":666.81,"confidence":0.9912856,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006642461754381657},{"word":"the","start":666.81,"end":667.13,"confidence":0.9978994,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008596575818955898},{"word":"pppo","start":667.13,"end":667.63,"confidence":0.8661246,"punctuated_word":"PPPo","sentiment":"neutral","sentiment_score":0.003698355983942747},{"word":"e","start":667.85,"end":668.01,"confidence":0.5637699,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.004513248801231384},{"word":"selected","start":668.01,"end":668.51,"confidence":0.74854,"punctuated_word":"selected?","sentiment":"neutral","sentiment_score":-0.0015979241579771042},{"word":"okay","start":680.915,"end":681.415,"confidence":0.7541256,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03962882235646248},{"word":"are","start":682.115,"end":682.435,"confidence":0.90096146,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.04968242347240448},{"word":"you","start":682.435,"end":682.515,"confidence":0.9982065,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.051492102444171906},{"word":"able","start":682.515,"end":682.835,"confidence":0.9997552,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.05998272821307182},{"word":"to","start":682.835,"end":682.995,"confidence":0.9990522,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.056110627949237823},{"word":"click","start":682.995,"end":683.235,"confidence":0.9996799,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.05659748613834381},{"word":"the","start":683.235,"end":683.475,"confidence":0.9973972,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06105770915746689},{"word":"pppoe","start":683.475,"end":683.975,"confidence":0.8848055,"punctuated_word":"PPPoE?","sentiment":"neutral","sentiment_score":0.0478275865316391},{"word":"mhmm","start":689.15497,"end":689.65497,"confidence":0.9017882,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04156411811709404},{"word":"and","start":690.55,"end":690.87,"confidence":0.75112695,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0278210137039423},{"word":"does","start":690.87,"end":690.99,"confidence":0.99792516,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.011379461735486984},{"word":"it","start":690.99,"end":691.11,"confidence":0.9995067,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02070206962525845},{"word":"ask","start":691.11,"end":691.35004,"confidence":0.99453837,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.014927072450518608},{"word":"you","start":691.35004,"end":691.59,"confidence":0.9974686,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010859278962016106},{"word":"a","start":691.59,"end":691.75,"confidence":0.9973224,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01042529195547104},{"word":"username","start":691.75,"end":692.15,"confidence":0.9953656,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.01614643633365631},{"word":"and","start":692.15,"end":692.47003,"confidence":0.9995504,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017334233969449997},{"word":"password","start":692.47003,"end":692.97003,"confidence":0.99957365,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.004903111606836319},{"word":"after","start":693.27,"end":693.77,"confidence":0.9631392,"punctuated_word":"after?","sentiment":"neutral","sentiment_score":-0.012106092646718023},{"word":"so","start":702.39,"end":702.89,"confidence":0.4806855,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0079861581325531},{"word":"you","start":702.95,"end":703.11,"confidence":0.9235689,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003625974059104919},{"word":"should","start":703.11,"end":703.35004,"confidence":0.99992096,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0070291683077812195},{"word":"change","start":703.35004,"end":703.83,"confidence":0.9997098,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.016055434942245483},{"word":"the","start":703.83,"end":704.23004,"confidence":0.99926823,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02025780826807022},{"word":"username","start":704.23004,"end":704.73004,"confidence":0.99806374,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.027311544865369797},{"word":"and","start":704.79004,"end":705.11,"confidence":0.99858826,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05825210362672806},{"word":"password","start":705.11,"end":705.61,"confidence":0.9096647,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.07885722815990448},{"word":"yeah","start":708.035,"end":708.535,"confidence":0.8027388,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05604768544435501},{"word":"actually","start":712.035,"end":712.535,"confidence":0.9769852,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.03869953006505966},{"word":"it's","start":712.915,"end":713.235,"confidence":0.9948333,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.040404852479696274},{"word":"the","start":713.235,"end":713.39496,"confidence":0.9996469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04570591449737549},{"word":"one","start":713.39496,"end":713.71497,"confidence":0.9997912,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05773318558931351},{"word":"that","start":713.71497,"end":713.95496,"confidence":0.9994351,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0695488452911377},{"word":"we","start":713.95496,"end":714.195,"confidence":0.99823356,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05554933100938797},{"word":"provided","start":714.195,"end":714.695,"confidence":0.99893063,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.06710811704397202},{"word":"via","start":714.755,"end":715.075,"confidence":0.9639822,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.06508868932723999},{"word":"email","start":715.075,"end":715.575,"confidence":0.99316984,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.043127283453941345},{"word":"yeah","start":719.475,"end":719.975,"confidence":0.99768156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04122701659798622},{"word":"and","start":720.63,"end":720.99,"confidence":0.9920041,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.030165065079927444},{"word":"i","start":720.99,"end":721.35004,"confidence":0.9733757,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030024241656064987},{"word":"the","start":721.51,"end":722.01,"confidence":0.99947816,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.042307280004024506},{"word":"username","start":722.31,"end":722.71,"confidence":0.9947744,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03560364246368408},{"word":"and","start":722.71,"end":722.95,"confidence":0.99935216,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.023387957364320755},{"word":"password","start":722.95,"end":723.43,"confidence":0.9996637,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.03430086001753807},{"word":"that","start":723.43,"end":723.59,"confidence":0.9925047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04462788999080658},{"word":"we","start":723.59,"end":723.83,"confidence":0.9945773,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.049285322427749634},{"word":"texted","start":723.83,"end":724.31,"confidence":0.99906534,"punctuated_word":"texted","sentiment":"neutral","sentiment_score":0.04884718358516693},{"word":"you","start":724.31,"end":724.55,"confidence":0.98116183,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050012484192848206},{"word":"also","start":724.55,"end":725.05,"confidence":0.81355786,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.02952311560511589},{"word":"the","start":725.35004,"end":725.67004,"confidence":0.9980128,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02350117079913616},{"word":"l","start":725.67004,"end":725.99,"confidence":0.9991084,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.01214514672756195},{"word":"n","start":725.99,"end":726.49,"confidence":0.9812943,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0012218179181218147},{"word":"dash","start":727.83,"end":728.23004,"confidence":0.9764885,"punctuated_word":"dash","sentiment":"neutral","sentiment_score":-0.005809333175420761},{"word":"mhmm","start":728.39,"end":728.67004,"confidence":0.9955553,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.011009156703948976},{"word":"o","start":728.95,"end":729.19,"confidence":0.9629553,"punctuated_word":"O","sentiment":"neutral","sentiment_score":-0.009783649817109108},{"word":"r","start":729.19,"end":729.59,"confidence":0.99915314,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.008794011548161507},{"word":"eight","start":729.59,"end":729.83,"confidence":0.9961125,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.010451307520270348},{"word":"one","start":729.83,"end":730.31,"confidence":0.82617253,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.009995059110224249},{"word":"yeah","start":730.31,"end":730.81,"confidence":0.9757937,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004764052107930183},{"word":"yeah","start":740.775,"end":741.275,"confidence":0.98774886,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015202016569674017},{"word":"mhmm","start":741.41504,"end":741.91504,"confidence":0.85258555,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.001292398665100336},{"word":"oh","start":743.655,"end":743.735,"confidence":0.5375675,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.009204684756696224},{"word":"yeah","start":743.735,"end":744.055,"confidence":0.96699053,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.02465009316802025},{"word":"that's","start":744.055,"end":744.215,"confidence":0.99616206,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06827259808778763},{"word":"correct","start":744.215,"end":744.715,"confidence":0.99237216,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.08009392023086548},{"word":"dash","start":746.455,"end":746.85504,"confidence":0.86406016,"punctuated_word":"Dash","sentiment":"neutral","sentiment_score":0.06068101152777672},{"word":"o","start":746.85504,"end":747.175,"confidence":0.98151875,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.027545331045985225},{"word":"r","start":747.175,"end":747.675,"confidence":0.99063355,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.025955870747566223},{"word":"mhmm","start":747.735,"end":748.235,"confidence":0.9867153,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.057581886649131775},{"word":"yeah","start":758.91,"end":759.41,"confidence":0.8495498,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09618808329105376},{"word":"it's","start":759.47,"end":759.95,"confidence":0.99033225,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07769792526960373},{"word":"airln","start":759.95,"end":761.17,"confidence":0.76057345,"punctuated_word":"AirLN.","sentiment":"neutral","sentiment_score":0.07688656449317932},{"word":"o","start":763.755,"end":764.255,"confidence":0.719825,"punctuated_word":"O.","sentiment":"neutral","sentiment_score":0.056679192930459976},{"word":"then","start":767.115,"end":767.59503,"confidence":0.6553007,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.05870163440704346},{"word":"once","start":767.59503,"end":767.835,"confidence":0.9892964,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.06707675755023956},{"word":"you","start":767.835,"end":768.075,"confidence":0.99959224,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06334958970546722},{"word":"enter","start":768.075,"end":768.575,"confidence":0.98397565,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.060403622686862946},{"word":"that","start":768.635,"end":768.955,"confidence":0.99971765,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06910025328397751},{"word":"one","start":768.955,"end":769.455,"confidence":0.9896941,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.04476332664489746},{"word":"just","start":770.075,"end":770.475,"confidence":0.8262131,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04537203535437584},{"word":"click","start":770.475,"end":770.795,"confidence":0.9994235,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.04093799740076065},{"word":"save","start":770.795,"end":771.295,"confidence":0.9921055,"punctuated_word":"save.","sentiment":"neutral","sentiment_score":0.04595683887600899},{"word":"mhmm","start":776.79,"end":777.29,"confidence":0.941332,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.061039816588163376},{"word":"mhmm","start":786.63,"end":787.13,"confidence":0.93057054,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.007961370050907135},{"word":"is","start":787.35,"end":787.58997,"confidence":0.9766625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04284787178039551},{"word":"it","start":787.58997,"end":787.82996,"confidence":0.99933016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02624933421611786},{"word":"rebooting","start":787.82996,"end":788.32996,"confidence":0.9996588,"punctuated_word":"rebooting?","sentiment":"neutral","sentiment_score":-0.029939545318484303},{"word":"but","start":794.515,"end":794.835,"confidence":0.930219,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0435761921107769},{"word":"the","start":794.835,"end":794.995,"confidence":0.99914193,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04017001390457153},{"word":"credentials","start":794.995,"end":795.495,"confidence":0.9995054,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.05080820620059967},{"word":"were","start":795.635,"end":795.795,"confidence":0.9817696,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.09038542956113815},{"word":"saved","start":795.795,"end":796.275,"confidence":0.99469143,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":0.05940563231706619},{"word":"successfully","start":796.275,"end":796.775,"confidence":0.78798413,"punctuated_word":"successfully?","sentiment":"neutral","sentiment_score":0.1180676743388176},{"word":"yeah","start":800.59503,"end":801.09503,"confidence":0.89174306,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.30713194608688354},{"word":"can","start":801.235,"end":801.47504,"confidence":0.82145035,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14646588265895844},{"word":"you","start":801.47504,"end":801.635,"confidence":0.99957067,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1343347579240799},{"word":"see","start":801.635,"end":801.875,"confidence":0.9996264,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.20648621022701263},{"word":"a","start":801.875,"end":802.115,"confidence":0.8676935,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1760290116071701},{"word":"reboot","start":802.115,"end":802.615,"confidence":0.99988425,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.1619630604982376},{"word":"there","start":802.675,"end":803.175,"confidence":0.99954635,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.12040406465530396},{"word":"at","start":803.92004,"end":804.0,"confidence":0.98099846,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.13421928882598877},{"word":"the","start":804.0,"end":804.5,"confidence":0.93711424,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18115535378456116},{"word":"safari","start":804.72003,"end":805.22003,"confidence":0.981779,"punctuated_word":"Safari","sentiment":"neutral","sentiment_score":0.17465895414352417},{"word":"for","start":809.12,"end":809.36005,"confidence":0.76716655,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1511454880237579},{"word":"you","start":809.36005,"end":809.52,"confidence":0.8256314,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2087624967098236},{"word":"to","start":809.52,"end":809.68,"confidence":0.9976966,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15794436633586884},{"word":"reboot","start":809.68,"end":810.0,"confidence":0.99989355,"punctuated_word":"reboot","sentiment":"neutral","sentiment_score":0.16676311194896698},{"word":"the","start":810.0,"end":810.24,"confidence":0.73144114,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2015494704246521},{"word":"router","start":810.24,"end":810.74,"confidence":0.99988973,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.23355667293071747},{"word":"and","start":812.08,"end":812.24,"confidence":0.6021775,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1490171253681183},{"word":"and","start":812.24,"end":812.4,"confidence":0.6711536,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15854549407958984},{"word":"detect","start":812.4,"end":812.80005,"confidence":0.87145615,"punctuated_word":"detect","sentiment":"neutral","sentiment_score":0.20150598883628845},{"word":"yeah","start":812.88,"end":813.28,"confidence":0.9907973,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.21171599626541135},{"word":"and","start":813.28,"end":813.60004,"confidence":0.99881065,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19300933182239532},{"word":"that","start":813.60004,"end":814.08,"confidence":0.7523972,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18770170211791992},{"word":"for","start":814.24,"end":814.48004,"confidence":0.99956924,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17132481932640076},{"word":"it","start":814.48004,"end":814.64,"confidence":0.6339309,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.29514002799987793},{"word":"to","start":814.64,"end":814.80005,"confidence":0.99708503,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24775303900241852},{"word":"detect","start":814.80005,"end":815.2,"confidence":0.99896026,"punctuated_word":"detect","sentiment":"neutral","sentiment_score":0.24759872257709503},{"word":"the","start":815.2,"end":815.44,"confidence":0.9986652,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28857800364494324},{"word":"new","start":815.44,"end":815.68,"confidence":0.9996301,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.2631109952926636},{"word":"credentials","start":815.68,"end":816.18,"confidence":0.7937964,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":0.2126975804567337},{"word":"okay","start":818.88,"end":819.345,"confidence":0.8774156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19239839911460876},{"word":"yeah","start":847.495,"end":847.895,"confidence":0.7854856,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2493685483932495},{"word":"let's","start":847.895,"end":848.29504,"confidence":0.91152906,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.2460681051015854},{"word":"just","start":848.29504,"end":848.53503,"confidence":0.99936146,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22266362607479095},{"word":"wait","start":848.53503,"end":848.775,"confidence":0.9998491,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.2606222629547119},{"word":"for","start":848.775,"end":848.935,"confidence":0.9996841,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2130173146724701},{"word":"it","start":848.935,"end":849.17505,"confidence":0.99722147,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.20837226510047913},{"word":"i","start":849.17505,"end":849.255,"confidence":0.9993979,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20795874297618863},{"word":"think","start":849.255,"end":849.655,"confidence":0.999902,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.22439710795879364},{"word":"it's","start":849.655,"end":849.97504,"confidence":0.9700786,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3083741366863251},{"word":"now","start":849.97504,"end":850.29504,"confidence":0.8041371,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.30251994729042053},{"word":"establishing","start":850.29504,"end":850.79504,"confidence":0.9994531,"punctuated_word":"establishing","sentiment":"neutral","sentiment_score":0.279084712266922},{"word":"the","start":850.85504,"end":851.015,"confidence":0.99943084,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2462376058101654},{"word":"connection","start":851.015,"end":851.515,"confidence":0.9997728,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.23963779211044312},{"word":"let's","start":855.335,"end":855.73505,"confidence":0.98477995,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.07521046698093414},{"word":"just","start":855.73505,"end":856.215,"confidence":0.9997876,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04474582523107529},{"word":"wait","start":856.215,"end":856.455,"confidence":0.99627894,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.05929326266050339},{"word":"for","start":856.455,"end":856.61505,"confidence":0.99982613,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07614418119192123},{"word":"it","start":856.61505,"end":856.935,"confidence":0.9983301,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12004593014717102},{"word":"i","start":856.935,"end":857.015,"confidence":0.9998294,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20977506041526792},{"word":"think","start":857.015,"end":857.255,"confidence":0.9999684,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.21609829366207123},{"word":"it's","start":857.255,"end":857.755,"confidence":0.999154,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2885255515575409},{"word":"establishing","start":858.375,"end":858.875,"confidence":0.99365014,"punctuated_word":"establishing","sentiment":"neutral","sentiment_score":0.23472322523593905},{"word":"the","start":859.09503,"end":859.255,"confidence":0.9996426,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23736077547073364},{"word":"connection","start":859.255,"end":859.755,"confidence":0.9999294,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.18593107163906095},{"word":"now","start":859.815,"end":860.315,"confidence":0.9988606,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.1964432597160339},{"word":"mhmm","start":861.62,"end":862.12,"confidence":0.893414,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025258934125304226},{"word":"it's","start":898.075,"end":898.15497,"confidence":0.99172735,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0369483083486557},{"word":"done","start":898.15497,"end":898.65497,"confidence":0.990318,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.020327188074588776},{"word":"okay","start":942.91,"end":943.23,"confidence":0.80969006,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12619464099407196},{"word":"and","start":943.23,"end":943.63,"confidence":0.9942478,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13617126643657684},{"word":"the","start":943.63,"end":943.87,"confidence":0.9648487,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1671987920999527},{"word":"router's","start":943.87,"end":944.37,"confidence":0.98288417,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.10946612060070038},{"word":"indicator","start":944.58997,"end":945.08997,"confidence":0.99907386,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":-0.0675169825553894},{"word":"light's","start":945.23,"end":945.55,"confidence":0.80385256,"punctuated_word":"light's","sentiment":"neutral","sentiment_score":-0.14635610580444336},{"word":"still","start":945.55,"end":945.87,"confidence":0.9996394,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.151633158326149},{"word":"red","start":945.87,"end":946.37,"confidence":0.9513401,"punctuated_word":"red?","sentiment":"neutral","sentiment_score":-0.12809981405735016},{"word":"yeah","start":948.965,"end":949.205,"confidence":0.8386096,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08162284642457962},{"word":"so","start":949.205,"end":949.36505,"confidence":0.999044,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13501209020614624},{"word":"i","start":949.36505,"end":949.525,"confidence":0.99418515,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1732335090637207},{"word":"think","start":949.525,"end":949.765,"confidence":0.99981076,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.20696227252483368},{"word":"we","start":949.765,"end":949.92505,"confidence":0.9982064,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.25403130054473877},{"word":"need","start":949.92505,"end":950.16504,"confidence":0.99992335,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.24528612196445465},{"word":"to","start":950.16504,"end":950.66504,"confidence":0.9994654,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2658655345439911},{"word":"reset","start":951.125,"end":951.625,"confidence":0.961253,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.26355770230293274},{"word":"the","start":951.68506,"end":951.92505,"confidence":0.97710425,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27167195081710815},{"word":"router","start":951.92505,"end":952.42505,"confidence":0.98980457,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.22088226675987244},{"word":"mhmm","start":955.205,"end":955.705,"confidence":0.9969839,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0325414203107357},{"word":"no","start":957.445,"end":957.68506,"confidence":0.95774436,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09586359560489656},{"word":"the","start":957.68506,"end":957.92505,"confidence":0.9588595,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.10443001240491868},{"word":"one","start":957.92505,"end":958.16504,"confidence":0.98569816,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13068242371082306},{"word":"no","start":961.81,"end":962.05,"confidence":0.9178208,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.06504581868648529},{"word":"we","start":962.05,"end":962.29,"confidence":0.9972276,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.06378566473722458},{"word":"have","start":962.29,"end":962.52997,"confidence":0.9998204,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06334876269102097},{"word":"to","start":962.52997,"end":962.76996,"confidence":0.9996201,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.061510294675827026},{"word":"find","start":962.76996,"end":963.01,"confidence":0.9998053,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.06580621749162674},{"word":"the","start":963.01,"end":963.17,"confidence":0.94513434,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03765130788087845},{"word":"button","start":963.17,"end":963.64996,"confidence":0.9981215,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.041252076625823975},{"word":"there","start":963.64996,"end":963.88995,"confidence":0.99971646,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.02265874855220318},{"word":"should","start":963.88995,"end":964.05,"confidence":0.9998288,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.012978028506040571},{"word":"be","start":964.05,"end":964.29,"confidence":0.9994079,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0110405795276165},{"word":"a","start":964.29,"end":964.37,"confidence":0.9992754,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010906189680099487},{"word":"button","start":964.37,"end":964.76996,"confidence":0.9999304,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.01602831482887268},{"word":"there","start":964.76996,"end":965.26996,"confidence":0.9980325,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.021869482472538948},{"word":"for","start":965.49,"end":965.73,"confidence":0.97479725,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011978650465607645},{"word":"the","start":965.73,"end":965.97,"confidence":0.9977958,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024673525243997577},{"word":"reset","start":965.97,"end":966.47,"confidence":0.865185,"punctuated_word":"reset.","sentiment":"neutral","sentiment_score":-0.05900954455137253},{"word":"mhmm","start":967.81,"end":968.31,"confidence":0.99404323,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02731011062860489},{"word":"but","start":968.85,"end":969.08997,"confidence":0.99186593,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05859699100255966},{"word":"i","start":969.08997,"end":969.17,"confidence":0.98518836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0767490565776825},{"word":"think","start":969.17,"end":969.41,"confidence":0.9999281,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.08809161186218262},{"word":"that's","start":969.41,"end":969.73,"confidence":0.99853814,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.10240020602941512},{"word":"just","start":969.73,"end":969.97,"confidence":0.9997693,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11556528508663176},{"word":"the","start":969.97,"end":970.47,"confidence":0.99751735,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12252430617809296},{"word":"turning","start":970.52997,"end":971.01,"confidence":0.65386075,"punctuated_word":"turning","sentiment":"neutral","sentiment_score":-0.10600490123033524},{"word":"off","start":971.01,"end":971.25,"confidence":0.99360013,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.12597554922103882},{"word":"button","start":971.25,"end":971.75,"confidence":0.9990443,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.12334167957305908},{"word":"there's","start":977.395,"end":977.715,"confidence":0.7031169,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1212725043296814},{"word":"also","start":977.715,"end":978.03503,"confidence":0.99842393,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.14102034270763397},{"word":"no","start":978.03503,"end":978.275,"confidence":0.81063163,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.15244556963443756},{"word":"like","start":978.275,"end":978.59503,"confidence":0.95990264,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1671305000782013},{"word":"a","start":978.59503,"end":978.755,"confidence":0.98903745,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16134877502918243},{"word":"small","start":978.755,"end":979.075,"confidence":0.99899834,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.14690780639648438},{"word":"hole","start":979.075,"end":979.575,"confidence":0.7954055,"punctuated_word":"hole?","sentiment":"neutral","sentiment_score":-0.12725278735160828},{"word":"because","start":979.875,"end":980.275,"confidence":0.99146503,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08373226970434189},{"word":"if","start":980.275,"end":980.515,"confidence":0.9988262,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.089227095246315},{"word":"there's","start":980.515,"end":980.835,"confidence":0.95193624,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.10551977157592772},{"word":"no","start":980.835,"end":981.335,"confidence":0.9991357,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1320420205593109},{"word":"reset","start":981.395,"end":981.875,"confidence":0.8571356,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.1336131989955902},{"word":"button","start":981.875,"end":982.195,"confidence":0.98790103,"punctuated_word":"button,","sentiment":"neutral","sentiment_score":-0.13021716475486755},{"word":"there","start":982.195,"end":982.435,"confidence":0.99950755,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12738889455795288},{"word":"should","start":982.435,"end":982.675,"confidence":0.9995548,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.09462645649909972},{"word":"be","start":982.675,"end":982.835,"confidence":0.9996778,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12417155504226685},{"word":"a","start":982.835,"end":982.995,"confidence":0.99928325,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11533641815185548},{"word":"small","start":982.995,"end":983.315,"confidence":0.9999293,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.06981928646564484},{"word":"hole","start":983.315,"end":983.815,"confidence":0.9434328,"punctuated_word":"hole.","sentiment":"neutral","sentiment_score":-0.09037189930677414},{"word":"then","start":984.755,"end":984.995,"confidence":0.99514955,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.04085277393460274},{"word":"you","start":984.995,"end":985.155,"confidence":0.9957711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03154464066028595},{"word":"need","start":985.155,"end":985.395,"confidence":0.99992466,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04704296216368675},{"word":"the","start":985.395,"end":985.555,"confidence":0.9119798,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03827861696481705},{"word":"pin","start":985.555,"end":985.875,"confidence":0.70073175,"punctuated_word":"PIN","sentiment":"neutral","sentiment_score":-0.05681499093770981},{"word":"for","start":985.875,"end":986.195,"confidence":0.995256,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04371941089630127},{"word":"it","start":986.195,"end":986.695,"confidence":0.728956,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0540449358522892},{"word":"to","start":987.715,"end":987.875,"confidence":0.51919335,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030240103602409363},{"word":"click","start":987.875,"end":988.195,"confidence":0.99946207,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.04993528127670288},{"word":"it","start":988.195,"end":988.515,"confidence":0.8107412,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.05644666403532028},{"word":"you","start":988.515,"end":988.59503,"confidence":0.8133662,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.052218854427337646},{"word":"have","start":988.59503,"end":988.835,"confidence":0.83824,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0695066899061203},{"word":"to","start":988.835,"end":988.995,"confidence":0.9995586,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06742317229509354},{"word":"press","start":988.995,"end":989.315,"confidence":0.9997131,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.08647085726261139},{"word":"it","start":989.315,"end":989.58,"confidence":0.92773056,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1013987436890602},{"word":"is","start":994.94,"end":995.18,"confidence":0.58680826,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03318816423416138},{"word":"it","start":995.18,"end":995.42004,"confidence":0.99924266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0020903870463371277},{"word":"okay","start":995.42004,"end":995.66003,"confidence":0.9994516,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.0016608238220214844},{"word":"if","start":995.66003,"end":995.9,"confidence":0.99519783,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023792380467057228},{"word":"you","start":995.9,"end":996.06,"confidence":0.9977817,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010525345802307127},{"word":"send","start":996.06,"end":996.3,"confidence":0.99894506,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.004751555621623993},{"word":"me","start":996.3,"end":996.46,"confidence":0.99969125,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01118604838848114},{"word":"the","start":996.46,"end":996.78,"confidence":0.9993237,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017074063420295715},{"word":"picture","start":996.78,"end":997.18,"confidence":0.9994961,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.012960083782672882},{"word":"of","start":997.18,"end":997.34,"confidence":0.99932027,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.017849259078502655},{"word":"the","start":997.34,"end":997.5,"confidence":0.99918467,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010447509586811066},{"word":"router","start":997.5,"end":998.0,"confidence":0.9989805,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0038146227598190303},{"word":"yeah","start":1000.14,"end":1000.64,"confidence":0.91371465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.057050883769989014},{"word":"just","start":1001.10004,"end":1001.58,"confidence":0.96517235,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.03430703654885292},{"word":"a","start":1001.58,"end":1001.66003,"confidence":0.61710954,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02586471661925316},{"word":"response","start":1001.66003,"end":1002.14,"confidence":0.9919178,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.026090294122695923},{"word":"to","start":1002.14,"end":1002.3,"confidence":0.99199474,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03732990473508835},{"word":"the","start":1002.3,"end":1002.46,"confidence":0.9995092,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05159026011824608},{"word":"email","start":1002.46,"end":1002.78,"confidence":0.9998914,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05535025894641876},{"word":"that","start":1002.78,"end":1003.02,"confidence":0.9996747,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.037829961627721786},{"word":"i","start":1003.02,"end":1003.10004,"confidence":0.9997036,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04344882816076279},{"word":"sent","start":1003.10004,"end":1003.42004,"confidence":0.99549556,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.05380762740969658},{"word":"to","start":1003.42004,"end":1003.58,"confidence":0.5187951,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06934948265552521},{"word":"you","start":1003.58,"end":1003.74,"confidence":0.9978054,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08948624134063721},{"word":"earlier","start":1003.74,"end":1004.24,"confidence":0.9997756,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.06701742112636566},{"word":"for","start":1005.015,"end":1005.255,"confidence":0.99699163,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02785618975758553},{"word":"the","start":1005.255,"end":1005.575,"confidence":0.99989736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1551743596792221},{"word":"pictures","start":1005.575,"end":1006.075,"confidence":0.6095588,"punctuated_word":"pictures,","sentiment":"neutral","sentiment_score":0.1234814003109932},{"word":"then","start":1006.135,"end":1006.455,"confidence":0.96591216,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07788261026144028},{"word":"i'll","start":1006.455,"end":1006.695,"confidence":0.9917686,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14710289239883423},{"word":"review","start":1006.695,"end":1007.09503,"confidence":0.99989784,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.1484200805425644},{"word":"it","start":1007.09503,"end":1007.335,"confidence":0.9032545,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.09212812781333923},{"word":"then","start":1007.335,"end":1007.575,"confidence":0.99356526,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07185812294483185},{"word":"i'll","start":1007.575,"end":1007.73505,"confidence":0.9996338,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08981975167989731},{"word":"get","start":1007.73505,"end":1007.895,"confidence":0.99972683,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0610806867480278},{"word":"back","start":1007.895,"end":1008.05505,"confidence":0.999859,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09484048932790756},{"word":"to","start":1008.05505,"end":1008.29504,"confidence":0.9995407,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.060967519879341125},{"word":"you","start":1008.29504,"end":1008.79504,"confidence":0.99962354,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12997592985630035},{"word":"okay","start":1010.935,"end":1011.335,"confidence":0.99407494,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09563295543193816},{"word":"bye","start":1011.335,"end":1011.575,"confidence":0.9998313,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11122673749923706},{"word":"for","start":1011.575,"end":1011.73505,"confidence":0.99860674,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.049944519996643066},{"word":"now","start":1011.73505,"end":1012.23505,"confidence":0.99971235,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06411530077457428}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen. Yes. Mhmm.\n\nMhmm. Have you received my email instruction also? Yeah. Because I already send you the full instruction on how to set it up, but I can also guide you via phone. Yeah.\n\nSo please plug the router into the NTT box, the box on on your wall. Mhmm. Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port. It's w a n port on your router. Can you see the yellow cable?\n\nYeah. But is is there other cable that we can use for us to connect the router to the NTD box? Can you see the w a n port at the back of the router? Mhmm. Yeah.\n\nSo the first end of the cable should be at the NTD box, and the other end is at the WAN port on your router. Mhmm. Okay. So let's just wait a few minutes for the connection to establish. May I know the color of the indicator light?\n\nOkay. So please look underneath the router. You'll find the speaker with your Wi Fi network name and password. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Mhmm.\n\nYeah. That's correct. Okay. So before we connect, can we do can we perform a full reset on the router to ensure a clean start? Yeah.\n\nSo on the back of the router, there's a small hole or button labeled reset. Please press mhmm. Or yeah. There's a is there a button labeled reset or a small hole? Can you see what is that button for?\n\nIs it the power off? I I think that is the power button. How about reset? Is there a reset button? Usually, on the back of the router.\n\nAt the back or sides of the router? Is there a small hole? Okay. Let's try to skip the reset. Can we log in now to the router's interface?\n\nOpen a browser on your computer or laptop? Let's now log in to the router's interface. Open a browser on your computer or laptop. And in the address bar, type the IP address printed on the back of your router. You'll see it there.\n\nHold on. In the address bar on on the browser, type in the IP address printed on the back of your router. Yeah. That's okay for now because we're not yet entering the credentials, at the router's interface at the router's interface on your browser. Type in the address bar printed I'm sorry.\n\nType in the IP address printed on the back of your router. Can you see the sticker at the back of your router? Is there IP address written or default access? Yeah. That one.\n\nMhmm. So browser. Yeah. Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if you're not connected. Yeah.\n\nYeah. That should be working even though you have no Internet connection because it's just the IP address. Mhmm. Use the default username. Mhmm.\n\nYeah. It's also on the box. Use the default username and password on the back of the router to log in. Can you see a username and password there written? How about a username?\n\nOkay. So the SSID is the name of the Wi Fi. Mhmm. There's no other password? Mhmm.\n\nActually, the mhmm. Actually, the password should also be written at the back of the router where you said there's no password. PIN, that might be the Wi Fi password. Mhmm. Yeah.\n\nBut we can try to make sure. Is that also what you use when connecting to the Wi Fi, or there's no password? Okay. Yeah. Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings?\n\nYeah. Can we click the Wi Fi setting? Mhmm. Is there is there a PPPoE or ask you to enter your username or password? Sorry.\n\nCan you repeat that one? There's no Internet or one setting. Right? Mhmm. Yeah.\n\nAt the connection type, is the PPPo e selected? Okay. Are you able to click the PPPoE? Mhmm. And does it ask you a username and password after?\n\nSo you should change the username and password. Yeah. Actually, it's the one that we provided via email. Yeah. And I the username and password that we texted you also, the l n dash Mhmm.\n\nO r eight one. Yeah. Yeah. Mhmm. Oh, yeah.\n\nThat's correct. Dash o r. Mhmm. Yeah. It's AirLN.\n\nO. Then once you enter that one, just click save. Mhmm. Mhmm. Is it rebooting?\n\nBut the credentials were saved successfully? Yeah. Can you see a reboot there at the Safari for you to reboot the router and and detect yeah. And that for it to detect the new credentials. Okay.\n\nYeah. Let's just wait for it. I think it's now establishing the connection. Let's just wait for it. I think it's establishing the connection now.\n\nMhmm. It's done. Okay. And the router's indicator light's still red? Yeah.\n\nSo I think we need to reset the router. Mhmm. No. The one no. We have to find the button.\n\nThere should be a button there for the reset. Mhmm. But I think that's just the turning off button. There's also no, like, a small hole? Because if there's no reset button, there should be a small hole.\n\nThen you need the PIN for it to click it. You have to press it. Is it okay if you send me the picture of the router? Yeah. Just a response to the email that I sent to you earlier for the pictures, then I'll review it, then I'll get back to you.\n\nOkay. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06113502383232117},{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"positive","sentiment_score":0.36836177110671997},{"text":"This is Maureen.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.186331237355868},{"text":"Yes.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.21946310997009277},{"text":"Mhmm.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.31855058670043945}],"sentiment":"neutral","sentiment_score":0.23685824684798717,"num_words":8,"start":1.68,"end":5.62},{"sentences":[{"text":"Mhmm.","start":13.815001,"end":14.315001,"sentiment":"neutral","sentiment_score":0.21794559061527252},{"text":"Have you received my email instruction also?","start":18.535,"end":21.435001,"sentiment":"neutral","sentiment_score":0.06699906342795917},{"text":"Yeah.","start":25.72,"end":25.96,"sentiment":"neutral","sentiment_score":0.03438863158226013},{"text":"Because I already send you the full instruction on how to set it up, but I can also guide you via phone.","start":25.96,"end":32.54,"sentiment":"neutral","sentiment_score":0.1357365609569983},{"text":"Yeah.","start":36.28,"end":36.6,"sentiment":"neutral","sentiment_score":0.050244830548763275}],"sentiment":"neutral","sentiment_score":0.11743052618112415,"num_words":32,"start":13.815001,"end":36.6},{"sentences":[{"text":"So please plug the router into the NTT box, the box on on your wall.","start":36.6,"end":42.805,"sentiment":"neutral","sentiment_score":0.03937902624408404},{"text":"Mhmm.","start":48.305,"end":48.805,"sentiment":"neutral","sentiment_score":0.039479032158851624},{"text":"Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port.","start":49.425,"end":57.100002,"sentiment":"neutral","sentiment_score":0.02577960853906054},{"text":"It's w a n port on your router.","start":57.24,"end":59.34,"sentiment":"neutral","sentiment_score":-0.01339123075013049},{"text":"Can you see the yellow cable?","start":64.92,"end":66.62,"sentiment":"neutral","sentiment_score":-0.11579081912835439}],"sentiment":"neutral","sentiment_score":0.006491882189614128,"num_words":49,"start":36.6,"end":66.62},{"sentences":[{"text":"Yeah.","start":72.645,"end":73.145,"sentiment":"neutral","sentiment_score":-0.06424345076084137},{"text":"But is is there other cable that we can use for us to connect the router to the NTD box?","start":101.435,"end":107.775,"sentiment":"neutral","sentiment_score":-0.03537392308935523},{"text":"Can you see the w a n port at the back of the router?","start":120.68,"end":124.06,"sentiment":"neutral","sentiment_score":-0.015167279767670802},{"text":"Mhmm.","start":126.36,"end":126.855,"sentiment":"neutral","sentiment_score":0.002178989350795746},{"text":"Yeah.","start":129.895,"end":130.395,"sentiment":"neutral","sentiment_score":0.03758329898118973}],"sentiment":"neutral","sentiment_score":-0.025521663269279776,"num_words":37,"start":72.645,"end":130.395},{"sentences":[{"text":"So the first end of the cable should be at the NTD box, and the other end is at the WAN port on your router.","start":130.85501,"end":139.595,"sentiment":"neutral","sentiment_score":0.017507302537560464},{"text":"Mhmm.","start":140.455,"end":140.955,"sentiment":"neutral","sentiment_score":0.0033005583100020885},{"text":"Okay.","start":141.17,"end":141.41,"sentiment":"neutral","sentiment_score":0.01802542805671692},{"text":"So let's just wait a few minutes for the connection to establish.","start":141.41,"end":144.79,"sentiment":"neutral","sentiment_score":0.01937319819505016},{"text":"May I know the color of the indicator light?","start":145.81,"end":147.98999,"sentiment":"neutral","sentiment_score":-0.030325927254226472}],"sentiment":"neutral","sentiment_score":0.008719866309547797,"num_words":48,"start":130.85501,"end":147.98999},{"sentences":[{"text":"Okay.","start":151.09,"end":151.59,"sentiment":"neutral","sentiment_score":-0.04103690758347511},{"text":"So please look underneath the router.","start":151.73,"end":154.15,"sentiment":"neutral","sentiment_score":-0.038451277340451874},{"text":"You'll find the speaker with your Wi Fi network name and password.","start":154.685,"end":158.385,"sentiment":"neutral","sentiment_score":0.22981572772065798},{"text":"So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.","start":159.565,"end":168.305,"sentiment":"neutral","sentiment_score":0.21904580554236536},{"text":"Mhmm.","start":171.6,"end":172.1,"sentiment":"neutral","sentiment_score":0.03321916610002518}],"sentiment":"neutral","sentiment_score":0.1757515547580497,"num_words":43,"start":151.09,"end":172.1},{"sentences":[{"text":"Yeah.","start":173.36,"end":173.76001,"sentiment":"neutral","sentiment_score":0.1493842899799347},{"text":"That's correct.","start":173.76001,"end":174.58,"sentiment":"neutral","sentiment_score":0.26261669397354126},{"text":"Okay.","start":178.64,"end":178.96,"sentiment":"neutral","sentiment_score":0.13479170203208923},{"text":"So before we connect, can we do can we perform a full reset on the router to ensure a clean start?","start":178.96,"end":185.875,"sentiment":"neutral","sentiment_score":0.09676961157293547},{"text":"Yeah.","start":185.875,"end":186.19499,"sentiment":"neutral","sentiment_score":0.013360779732465744}],"sentiment":"neutral","sentiment_score":0.10980507702781604,"num_words":26,"start":173.36,"end":186.19499},{"sentences":[{"text":"So on the back of the router, there's a small hole or button labeled reset.","start":186.19499,"end":190.935,"sentiment":"neutral","sentiment_score":-0.025593879198034606},{"text":"Please press mhmm.","start":191.635,"end":193.65,"sentiment":"neutral","sentiment_score":-0.015922637035449345},{"text":"Or yeah.","start":194.12999,"end":195.65,"sentiment":"neutral","sentiment_score":-0.0166939003393054},{"text":"There's a is there a button labeled reset or a small hole?","start":195.65,"end":199.98999,"sentiment":"neutral","sentiment_score":-0.04103702865540981},{"text":"Can you see what is that button for?","start":207.535,"end":210.655,"sentiment":"neutral","sentiment_score":-0.06171616446226835}],"sentiment":"neutral","sentiment_score":-0.03628093898296356,"num_words":40,"start":186.19499,"end":210.655},{"sentences":[{"text":"Is it the power off?","start":210.655,"end":213.075,"sentiment":"neutral","sentiment_score":-0.050911083817481995},{"text":"I I think that is the power button.","start":218.335,"end":221.075,"sentiment":"neutral","sentiment_score":-0.04418732738122344},{"text":"How about reset?","start":221.51,"end":222.39,"sentiment":"neutral","sentiment_score":-0.050496578216552734},{"text":"Is there a reset button?","start":222.39,"end":223.84999,"sentiment":"neutral","sentiment_score":-0.0699770100414753},{"text":"Usually, on the back of the router.","start":232.15,"end":234.17,"sentiment":"neutral","sentiment_score":-0.03507978336087295}],"sentiment":"neutral","sentiment_score":-0.048392403804297955,"num_words":28,"start":210.655,"end":234.17},{"sentences":[{"text":"At the back or sides of the router?","start":238.845,"end":241.665,"sentiment":"neutral","sentiment_score":-0.023176094400696456},{"text":"Is there a small hole?","start":247.405,"end":248.865,"sentiment":"neutral","sentiment_score":-0.07815083712339402},{"text":"Okay.","start":257.61002,"end":258.11002,"sentiment":"neutral","sentiment_score":-0.027913225814700127},{"text":"Let's try to skip the reset.","start":259.45,"end":261.71,"sentiment":"neutral","sentiment_score":-0.02994365431368351},{"text":"Can we log in now to the router's interface?","start":262.65,"end":265.31,"sentiment":"neutral","sentiment_score":-0.006820296713461478}],"sentiment":"neutral","sentiment_score":-0.029142095273810214,"num_words":29,"start":238.845,"end":265.31},{"sentences":[{"text":"Open a browser on your computer or laptop?","start":265.61002,"end":267.95,"sentiment":"neutral","sentiment_score":-0.024059595307335258},{"text":"Let's now log in to the router's interface.","start":275.385,"end":277.885,"sentiment":"neutral","sentiment_score":-0.0036780131049454212},{"text":"Open a browser on your computer or laptop.","start":278.985,"end":281.725,"sentiment":"neutral","sentiment_score":0.00845184433273971},{"text":"And in the address bar, type the IP address printed on the back of your router.","start":289.56,"end":294.62,"sentiment":"neutral","sentiment_score":-0.00078174052760005},{"text":"You'll see it there.","start":296.285,"end":297.08502,"sentiment":"neutral","sentiment_score":-0.09347824566066265}],"sentiment":"neutral","sentiment_score":-0.012288794175467709,"num_words":44,"start":265.61002,"end":297.08502},{"sentences":[{"text":"Hold on.","start":297.08502,"end":297.90503,"sentiment":"neutral","sentiment_score":-0.09520462900400163},{"text":"In the address bar on on the browser, type in the IP address printed on the back of your router.","start":298.92502,"end":307.90503,"sentiment":"neutral","sentiment_score":-0.09938425775617361},{"text":"Yeah.","start":341.27002,"end":341.77002,"sentiment":"neutral","sentiment_score":-0.11017550528049468},{"text":"That's okay for now because we're not yet entering the credentials, at the router's interface at the router's interface on your browser.","start":342.63,"end":357.665,"sentiment":"neutral","sentiment_score":-0.012115330943329767},{"text":"Type in the address bar printed I'm sorry.","start":362.28,"end":366.78,"sentiment":"neutral","sentiment_score":-0.045486755669116974}],"sentiment":"neutral","sentiment_score":-0.05506983480222945,"num_words":53,"start":297.08502,"end":366.78},{"sentences":[{"text":"Type in the IP address printed on the back of your router.","start":366.84,"end":369.74,"sentiment":"neutral","sentiment_score":-0.04224805673584342},{"text":"Can you see the sticker at the back of your router?","start":378.175,"end":380.755,"sentiment":"neutral","sentiment_score":-0.041045206006277694},{"text":"Is there IP address written or default access?","start":382.495,"end":388.91498,"sentiment":"neutral","sentiment_score":-0.021422692108899355},{"text":"Yeah.","start":393.84,"end":394.31998,"sentiment":"neutral","sentiment_score":-0.012073648162186146},{"text":"That one.","start":394.31998,"end":395.12,"sentiment":"neutral","sentiment_score":-0.0200261645950377}],"sentiment":"neutral","sentiment_score":-0.034764160621253884,"num_words":34,"start":366.84,"end":395.12},{"sentences":[{"text":"Mhmm.","start":395.12,"end":395.62,"sentiment":"neutral","sentiment_score":-0.013547438196837902},{"text":"So browser.","start":396.16,"end":398.25998,"sentiment":"neutral","sentiment_score":-0.012834327761083841},{"text":"Yeah.","start":398.47998,"end":398.97998,"sentiment":"neutral","sentiment_score":-0.004984081257134676},{"text":"Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if you're not connected.","start":402.495,"end":410.915,"sentiment":"neutral","sentiment_score":-0.07114679434082725},{"text":"Yeah.","start":411.375,"end":411.875,"sentiment":"neutral","sentiment_score":-0.07088392227888107}],"sentiment":"neutral","sentiment_score":-0.06223383602789707,"num_words":27,"start":395.12,"end":411.875},{"sentences":[{"text":"Yeah.","start":415.72,"end":416.12,"sentiment":"neutral","sentiment_score":-0.012486722320318222},{"text":"That should be working even though you have no Internet connection because it's just the IP address.","start":416.12,"end":421.5,"sentiment":"neutral","sentiment_score":-0.08663438435863047},{"text":"Mhmm.","start":424.2,"end":424.7,"sentiment":"neutral","sentiment_score":-0.019439123570919037},{"text":"Use the default username.","start":430.435,"end":432.13498,"sentiment":"neutral","sentiment_score":-0.025500687304884195},{"text":"Mhmm.","start":433.395,"end":433.895,"sentiment":"neutral","sentiment_score":-0.02818545140326023}],"sentiment":"neutral","sentiment_score":-0.06812077419211467,"num_words":24,"start":415.72,"end":433.895},{"sentences":[{"text":"Yeah.","start":439.79498,"end":440.115,"sentiment":"neutral","sentiment_score":-0.0283067524433136},{"text":"It's also on the box.","start":440.115,"end":441.41498,"sentiment":"neutral","sentiment_score":-0.02935638800263405},{"text":"Use the default username and password on the back of the router to log in.","start":441.98,"end":446.88,"sentiment":"neutral","sentiment_score":-0.02753150959809621},{"text":"Can you see a username and password there written?","start":455.705,"end":459.805,"sentiment":"neutral","sentiment_score":-0.052385261489285365},{"text":"How about a username?","start":463.94498,"end":465.085,"sentiment":"neutral","sentiment_score":-0.016403803601861}],"sentiment":"neutral","sentiment_score":-0.03309246777173351,"num_words":34,"start":439.79498,"end":465.085},{"sentences":[{"text":"Okay.","start":490.765,"end":491.165,"sentiment":"neutral","sentiment_score":0.013783548958599567},{"text":"So the SSID is the name of the Wi Fi.","start":491.165,"end":495.44,"sentiment":"neutral","sentiment_score":0.016948222275823356},{"text":"Mhmm.","start":495.44,"end":495.94,"sentiment":"neutral","sentiment_score":-0.02737260609865189},{"text":"There's no other password?","start":498.72,"end":500.02,"sentiment":"neutral","sentiment_score":-0.24627083539962769},{"text":"Mhmm.","start":500.72,"end":501.22,"sentiment":"neutral","sentiment_score":-0.09124108403921127}],"sentiment":"neutral","sentiment_score":-0.054143015295267105,"num_words":17,"start":490.765,"end":501.22},{"sentences":[{"text":"Actually, the mhmm.","start":504.56,"end":506.18,"sentiment":"neutral","sentiment_score":-0.04408597946166992},{"text":"Actually, the password should also be written at the back of the router where you said there's no password.","start":511.155,"end":516.775,"sentiment":"neutral","sentiment_score":-0.04874388579475252},{"text":"PIN, that might be the Wi Fi password.","start":524.66,"end":528.12,"sentiment":"neutral","sentiment_score":-0.0756784207187593},{"text":"Mhmm.","start":530.26,"end":530.74,"sentiment":"neutral","sentiment_score":0.03830025717616081},{"text":"Yeah.","start":530.74,"end":531.06,"sentiment":"neutral","sentiment_score":0.0475914403796196}],"sentiment":"neutral","sentiment_score":-0.04931023239623755,"num_words":32,"start":504.56,"end":531.06},{"sentences":[{"text":"But we can try to make sure.","start":531.06,"end":533.16,"sentiment":"neutral","sentiment_score":0.015821530350617},{"text":"Is that also what you use when connecting to the Wi Fi, or there's no password?","start":534.1,"end":538.965,"sentiment":"neutral","sentiment_score":-0.03361477132420987},{"text":"Okay.","start":543.185,"end":543.685,"sentiment":"neutral","sentiment_score":-0.02094281278550625},{"text":"Yeah.","start":580.96,"end":581.46,"sentiment":"neutral","sentiment_score":-0.002078598365187645},{"text":"Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings?","start":582.48,"end":591.54,"sentiment":"neutral","sentiment_score":0.006846066331490874}],"sentiment":"neutral","sentiment_score":-0.008306584843411678,"num_words":41,"start":531.06,"end":591.54},{"sentences":[{"text":"Yeah.","start":595.245,"end":595.745,"sentiment":"neutral","sentiment_score":0.017664272338151932},{"text":"Can we click the Wi Fi setting?","start":607.12,"end":609.54,"sentiment":"neutral","sentiment_score":0.016913939799581255},{"text":"Mhmm.","start":611.6,"end":612.1,"sentiment":"neutral","sentiment_score":0.00018379651010036469},{"text":"Is there is there a PPPoE or ask you to enter your username or password?","start":612.72,"end":618.82,"sentiment":"neutral","sentiment_score":-0.037542925650874776},{"text":"Sorry.","start":635.51,"end":635.99,"sentiment":"neutral","sentiment_score":-0.2307072877883911}],"sentiment":"neutral","sentiment_score":-0.026304221004247664,"num_words":25,"start":595.245,"end":635.99},{"sentences":[{"text":"Can you repeat that one?","start":635.99,"end":637.45,"sentiment":"neutral","sentiment_score":-0.2340066224336624},{"text":"There's no Internet or one setting.","start":643.51,"end":646.17,"sentiment":"negative","sentiment_score":-0.3438988924026489},{"text":"Right?","start":646.385,"end":646.885,"sentiment":"neutral","sentiment_score":-0.14705830812454224},{"text":"Mhmm.","start":650.46497,"end":650.96497,"sentiment":"neutral","sentiment_score":-0.032887496054172516},{"text":"Yeah.","start":654.625,"end":655.125,"sentiment":"neutral","sentiment_score":-0.010715369135141373}],"sentiment":"neutral","sentiment_score":-0.24457768856414727,"num_words":14,"start":635.99,"end":655.125},{"sentences":[{"text":"At the connection type, is the PPPo e selected?","start":665.21,"end":668.51,"sentiment":"neutral","sentiment_score":0.002907015228023132},{"text":"Okay.","start":680.915,"end":681.415,"sentiment":"neutral","sentiment_score":0.03962882235646248},{"text":"Are you able to click the PPPoE?","start":682.115,"end":683.975,"sentiment":"neutral","sentiment_score":0.05467866627233369},{"text":"Mhmm.","start":689.15497,"end":689.65497,"sentiment":"neutral","sentiment_score":0.04156411811709404},{"text":"And does it ask you a username and password after?","start":690.55,"end":693.77,"sentiment":"neutral","sentiment_score":0.007791718654334545}],"sentiment":"neutral","sentiment_score":0.020286568856265928,"num_words":28,"start":665.21,"end":693.77},{"sentences":[{"text":"So you should change the username and password.","start":702.39,"end":705.61,"sentiment":"neutral","sentiment_score":-0.020744283217936754},{"text":"Yeah.","start":708.035,"end":708.535,"sentiment":"neutral","sentiment_score":0.05604768544435501},{"text":"Actually, it's the one that we provided via email.","start":712.035,"end":715.575,"sentiment":"neutral","sentiment_score":0.05366286097301377},{"text":"Yeah.","start":719.475,"end":719.975,"sentiment":"neutral","sentiment_score":0.04122701659798622},{"text":"And I the username and password that we texted you also, the l n dash Mhmm.","start":720.63,"end":728.67004,"sentiment":"neutral","sentiment_score":0.02738341799704358}],"sentiment":"neutral","sentiment_score":0.024354882085961954,"num_words":35,"start":702.39,"end":728.67004},{"sentences":[{"text":"O r eight one.","start":728.95,"end":730.31,"sentiment":"neutral","sentiment_score":-0.009756006998941302},{"text":"Yeah.","start":730.31,"end":730.81,"sentiment":"neutral","sentiment_score":-0.004764052107930183},{"text":"Yeah.","start":740.775,"end":741.275,"sentiment":"neutral","sentiment_score":-0.015202016569674017},{"text":"Mhmm.","start":741.41504,"end":741.91504,"sentiment":"neutral","sentiment_score":0.001292398665100336},{"text":"Oh, yeah.","start":743.655,"end":744.055,"sentiment":"neutral","sentiment_score":0.016927388962358236}],"sentiment":"neutral","sentiment_score":-0.0026492133426169553,"num_words":9,"start":728.95,"end":744.055},{"sentences":[{"text":"That's correct.","start":744.055,"end":744.715,"sentiment":"neutral","sentiment_score":0.07418325915932655},{"text":"Dash o r.","start":746.455,"end":747.675,"sentiment":"neutral","sentiment_score":0.038060737773776054},{"text":"Mhmm.","start":747.735,"end":748.235,"sentiment":"neutral","sentiment_score":0.057581886649131775},{"text":"Yeah.","start":758.91,"end":759.41,"sentiment":"neutral","sentiment_score":0.09618808329105376},{"text":"It's AirLN.","start":759.47,"end":761.17,"sentiment":"neutral","sentiment_score":0.07729224488139153}],"sentiment":"neutral","sentiment_score":0.06343368792699443,"num_words":9,"start":744.055,"end":761.17},{"sentences":[{"text":"O.","start":763.755,"end":764.255,"sentiment":"neutral","sentiment_score":0.056679192930459976},{"text":"Then once you enter that one, just click save.","start":767.115,"end":771.295,"sentiment":"neutral","sentiment_score":0.05507356176773707},{"text":"Mhmm.","start":776.79,"end":777.29,"sentiment":"neutral","sentiment_score":0.061039816588163376},{"text":"Mhmm.","start":786.63,"end":787.13,"sentiment":"neutral","sentiment_score":-0.007961370050907135},{"text":"Is it rebooting?","start":787.35,"end":788.32996,"sentiment":"neutral","sentiment_score":-0.03301225043833256}],"sentiment":"neutral","sentiment_score":0.03375886293749015,"num_words":15,"start":763.755,"end":788.32996},{"sentences":[{"text":"But the credentials were saved successfully?","start":794.515,"end":796.775,"sentiment":"neutral","sentiment_score":0.05254346070190271},{"text":"Yeah.","start":800.59503,"end":801.09503,"sentiment":"neutral","sentiment_score":0.30713194608688354},{"text":"Can you see a reboot there at the Safari for you to reboot the router and and detect yeah.","start":801.235,"end":813.28,"sentiment":"neutral","sentiment_score":0.1724327786972648},{"text":"And that for it to detect the new credentials.","start":813.28,"end":816.18,"sentiment":"neutral","sentiment_score":0.23410158024893868},{"text":"Okay.","start":818.88,"end":819.345,"sentiment":"neutral","sentiment_score":0.19239839911460876}],"sentiment":"neutral","sentiment_score":0.17216467019170523,"num_words":36,"start":794.515,"end":819.345},{"sentences":[{"text":"Yeah.","start":847.495,"end":847.895,"sentiment":"neutral","sentiment_score":0.2493685483932495},{"text":"Let's just wait for it.","start":847.895,"end":849.17505,"sentiment":"neutral","sentiment_score":0.2301487147808075},{"text":"I think it's now establishing the connection.","start":849.17505,"end":851.515,"sentiment":"neutral","sentiment_score":0.2583157207284655},{"text":"Let's just wait for it.","start":855.335,"end":856.935,"sentiment":"neutral","sentiment_score":0.07508793324232102},{"text":"I think it's establishing the connection now.","start":856.935,"end":860.315,"sentiment":"neutral","sentiment_score":0.2241224625280925}],"sentiment":"neutral","sentiment_score":0.20610476285219193,"num_words":25,"start":847.495,"end":860.315},{"sentences":[{"text":"Mhmm.","start":861.62,"end":862.12,"sentiment":"neutral","sentiment_score":0.025258934125304226},{"text":"It's done.","start":898.075,"end":898.65497,"sentiment":"neutral","sentiment_score":-0.028637748211622238},{"text":"Okay.","start":942.91,"end":943.23,"sentiment":"neutral","sentiment_score":-0.12619464099407196},{"text":"And the router's indicator light's still red?","start":943.23,"end":946.37,"sentiment":"neutral","sentiment_score":-0.129491748554366},{"text":"Yeah.","start":948.965,"end":949.205,"sentiment":"neutral","sentiment_score":-0.08162284642457962}],"sentiment":"neutral","sentiment_score":-0.09552302413309614,"num_words":12,"start":861.62,"end":949.205},{"sentences":[{"text":"So I think we need to reset the router.","start":949.205,"end":952.42505,"sentiment":"neutral","sentiment_score":-0.22627808319197762},{"text":"Mhmm.","start":955.205,"end":955.705,"sentiment":"neutral","sentiment_score":-0.0325414203107357},{"text":"No.","start":957.445,"end":957.68506,"sentiment":"neutral","sentiment_score":-0.09586359560489656},{"text":"The one no.","start":957.68506,"end":962.05,"sentiment":"neutral","sentiment_score":-0.10005275160074234},{"text":"We have to find the button.","start":962.05,"end":963.64996,"sentiment":"neutral","sentiment_score":-0.055559054017066956}],"sentiment":"neutral","sentiment_score":-0.13992101717740296,"num_words":20,"start":949.205,"end":963.64996},{"sentences":[{"text":"There should be a button there for the reset.","start":963.64996,"end":966.47,"sentiment":"neutral","sentiment_score":-0.0212381182031499},{"text":"Mhmm.","start":967.81,"end":968.31,"sentiment":"neutral","sentiment_score":-0.02731011062860489},{"text":"But I think that's just the turning off button.","start":968.85,"end":971.75,"sentiment":"neutral","sentiment_score":-0.1021388429734442},{"text":"There's also no, like, a small hole?","start":977.395,"end":979.575,"sentiment":"neutral","sentiment_score":-0.14533975507531846},{"text":"Because if there's no reset button, there should be a small hole.","start":979.875,"end":983.815,"sentiment":"neutral","sentiment_score":-0.10800550257166226}],"sentiment":"neutral","sentiment_score":-0.09081965993697706,"num_words":38,"start":963.64996,"end":983.815},{"sentences":[{"text":"Then you need the PIN for it to click it.","start":984.755,"end":988.515,"sentiment":"neutral","sentiment_score":-0.044892038032412526},{"text":"You have to press it.","start":988.515,"end":989.58,"sentiment":"neutral","sentiment_score":-0.07540366351604462},{"text":"Is it okay if you send me the picture of the router?","start":994.94,"end":998.0,"sentiment":"neutral","sentiment_score":0.00016650324687361715},{"text":"Yeah.","start":1000.14,"end":1000.64,"sentiment":"neutral","sentiment_score":0.057050883769989014},{"text":"Just a response to the email that I sent to you earlier for the pictures, then I'll review it, then I'll get back to you.","start":1001.10004,"end":1008.79504,"sentiment":"neutral","sentiment_score":0.07488240778446198}],"sentiment":"neutral","sentiment_score":0.020852272064899497,"num_words":53,"start":984.755,"end":1008.79504},{"sentences":[{"text":"Okay.","start":1010.935,"end":1011.335,"sentiment":"neutral","sentiment_score":0.09563295543193816},{"text":"Bye for now.","start":1011.335,"end":1012.23505,"sentiment":"neutral","sentiment_score":0.0750955194234848}],"sentiment":"neutral","sentiment_score":0.08022987842559814,"num_words":4,"start":1010.935,"end":1012.23505}]}}]},{"alternatives":[{"transcript":"Hello. Sorry. It's just me again. I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected. So I plugged my modem in, and what do I do now? No. Okay. Yeah. That's fine. What do I do? I've connected it to the wall. Yes. I don't understand. There is no yellow table. Oh, yeah. Look at that. Maybe it's off. I don't have a yellow cable. There is a white one connected to the NBN thing. Can I connect that? Where do I connect it? In the yellow bit? W a n? Yep. Okay. I'm connecting it now. Yeah. It's in there. Already. Yeah. It's in there already. Yes. It's flashing red. Yep. Yep. Okay. Is it Airtel five g? Okay. Well, it's yep. There's a button. The button? There is a button. I don't see a hole. Do you want me to press it? It says w p WPSRST power. I don't know. Where would it be? On the bottom or the back? Yeah. There's there's not. There's only that power button. No. There's no hole. No hole at all. What was I doing? Sorry. Okay. I just need to turn the Wi Fi back on. What do you mean? Sorry. I just haven't even found the the Internet's not even coming up on my phone. So Okay. So it's all logged in, but the thing's still red, flashing red. Alright. Where am I where am I entering them? What's that? So go into my browser and do what? Sir, I'm I'm searching up where where's that? The what? Sorry. Yeah. I IP address. Yeah. It's there's an IP address. It is one nine two dot one. Type that into the Google. One nine two dot okay. But the Internet's not working. How do I be connected to it? Okay. I've just typed it in. Oh, there we go. So what do I do now? Enter the enter the password. Please enter the router. Please enter the router log login password. Sorry. On the box? Where's the password? Is it PIN? Where's the password? No. What the password? Mhmm. Is it the no. It just says modem and IP address. Yeah. PIN code PIN, no. PIN number? It says PIN, and then it says SSID. Alright. So type that in. No. It wants the Pa it wants the password. Is that the pardon? Is that PIN is that PINNoDot under the SSID? Alright. I'll try it. There it doesn't look like there's a password. There we go. I logged why did it log me out? What? 6703. Alright. There we go. It's in there now. What do I do now? Says disconnected. Wait. On the on the Safari? It says Internet settings, Wi Fi settings, client management, parental control, and more. Wi Fi settings? Yep. And then what? No. It just says there's a flip switch here. It says the 2.4 Wi Fi network and five g what? It says do I have to click do I click that button? I'm not I'm not sure what I meant to do. It doesn't have that. There's what? Sorry. There's Internet settings. What do I do? Do I click it? And then it says network status disconnected s. It says IPS type normal, Internet connection type PPPoE. It says the Internet through the PVP connect and password by SIP. I just did. Yeah. I did. No. No. It already has one. It says p p p o e user username. It's here, and then the password is here. Okay. I will change it. Can I just change it to my name? What is it? Do you have it? Oh, right. Okay. I think yep. Wait. The username wait. Where is that? Where is that? The wrong one. The username l n Okay. I'll copy that. Yep. And then the password is the thing you texted. I'll just copy it. Yep. Two seconds. Okay. And then continue. Yep. Okay. So that's saved. Oh, wait. Yes. It says saved successfully. Now what? No. It says disconnected. Yes. It's saved successfully. Oh, yeah. Reboot. I just did it. It's just loading. It's what? Sorry? Yep. Rebooted. No. It's asking me to log it's asking me to log back in. Incorrect password. What do you mean? I just did the password. It's saying the password that you gave me is incorrect. Oh, maybe because I need the the back of the modem password or something. Okay. It still says disconnected. Yep. I just did that, though. Do you want me to turn it off? Do you want me to turn it on and off? There's a button on the back. I don't see any other button on the modem. No. There's a Yeah. I just can't see a I just can't see a hole. Yes. Okay. Okay. Bye.","confidence":0.9938892,"words":[{"word":"hello","start":2.0,"end":2.5,"confidence":0.87166417,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14181435108184814},{"word":"sorry","start":2.8,"end":3.1999998,"confidence":0.9809482,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.2527288496494293},{"word":"it's","start":3.1999998,"end":3.4399998,"confidence":0.9732048,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.14129306375980377},{"word":"just","start":3.4399998,"end":3.76,"confidence":0.99790084,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0959540158510208},{"word":"me","start":3.76,"end":4.0,"confidence":0.998777,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.10145997256040572},{"word":"again","start":4.0,"end":4.5,"confidence":0.9908291,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.2405203878879547},{"word":"i've","start":6.0,"end":6.16,"confidence":0.8579427,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.45760607719421387},{"word":"just","start":6.16,"end":6.3999996,"confidence":0.99971384,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.48137763142585754},{"word":"gotten","start":6.3999996,"end":6.64,"confidence":0.9827087,"punctuated_word":"gotten","sentiment":"positive","sentiment_score":0.506340503692627},{"word":"a","start":6.64,"end":6.7999997,"confidence":0.97872865,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.545111894607544},{"word":"message","start":6.7999997,"end":7.2,"confidence":0.99981636,"punctuated_word":"message","sentiment":"positive","sentiment_score":0.489140272140503},{"word":"saying","start":7.2,"end":7.44,"confidence":0.9096488,"punctuated_word":"saying,","sentiment":"positive","sentiment_score":0.5105960965156555},{"word":"dj","start":7.44,"end":7.8399997,"confidence":0.9230523,"punctuated_word":"DJ,","sentiment":"positive","sentiment_score":0.4600403308868408},{"word":"we're","start":7.8399997,"end":8.08,"confidence":0.9950006,"punctuated_word":"we're","sentiment":"positive","sentiment_score":0.6369590163230896},{"word":"happy","start":8.08,"end":8.32,"confidence":0.9996308,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7691505551338196},{"word":"to","start":8.32,"end":8.48,"confidence":0.99827063,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.705854058265686},{"word":"confirm","start":8.48,"end":8.88,"confidence":0.99973613,"punctuated_word":"confirm","sentiment":"positive","sentiment_score":0.6413272619247437},{"word":"that","start":8.88,"end":9.2,"confidence":0.99965286,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5714811682701111},{"word":"your","start":9.2,"end":9.44,"confidence":0.99869365,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6878547668457031},{"word":"internet","start":9.44,"end":9.92,"confidence":0.9657183,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.7118359804153442},{"word":"service","start":9.92,"end":10.24,"confidence":0.9932783,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.7897720336914062},{"word":"has","start":10.24,"end":10.4,"confidence":0.9953171,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.6397176384925842},{"word":"been","start":10.4,"end":10.719999,"confidence":0.99752635,"punctuated_word":"been","sentiment":"positive","sentiment_score":0.6081357598304749},{"word":"successfully","start":10.719999,"end":11.219999,"confidence":0.6723205,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.6976624727249146},{"word":"connected","start":12.32,"end":12.82,"confidence":0.9953027,"punctuated_word":"connected.","sentiment":"positive","sentiment_score":0.5985760688781738},{"word":"so","start":13.905001,"end":14.145,"confidence":0.9713145,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2326725572347641},{"word":"i","start":14.145,"end":14.305,"confidence":0.99449277,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3072513937950134},{"word":"plugged","start":14.305,"end":14.705,"confidence":0.9110749,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.2680683732032776},{"word":"my","start":14.705,"end":14.945001,"confidence":0.9982494,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.2011729031801224},{"word":"modem","start":14.945001,"end":15.425,"confidence":0.9998567,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.2910631000995636},{"word":"in","start":15.425,"end":15.925,"confidence":0.76273715,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.1845923215150833},{"word":"and","start":15.985001,"end":16.225,"confidence":0.99951255,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08519376814365387},{"word":"what","start":16.225,"end":16.465,"confidence":0.9992531,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.057333700358867645},{"word":"do","start":16.465,"end":16.625,"confidence":0.99975187,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06859679520130157},{"word":"i","start":16.625,"end":16.705,"confidence":0.99970454,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11163529753684998},{"word":"do","start":16.705,"end":16.945,"confidence":0.999798,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1972761303186417},{"word":"now","start":16.945,"end":17.445,"confidence":0.9992517,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.16655389964580536},{"word":"no","start":24.065,"end":24.565,"confidence":0.9136495,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05568825080990791},{"word":"okay","start":32.88,"end":33.2,"confidence":0.9970424,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13720783591270447},{"word":"yeah","start":33.2,"end":33.440002,"confidence":0.9973554,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1412261724472046},{"word":"that's","start":33.440002,"end":33.760002,"confidence":0.999727,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.21037891507148743},{"word":"fine","start":33.760002,"end":34.0,"confidence":0.99959415,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.18804241716861725},{"word":"what","start":34.0,"end":34.24,"confidence":0.99945194,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.09139206260442734},{"word":"do","start":34.24,"end":34.4,"confidence":0.99957234,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04579967632889747},{"word":"i","start":34.4,"end":34.56,"confidence":0.9987992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08182292431592941},{"word":"do","start":34.56,"end":35.06,"confidence":0.9960158,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.09272760152816772},{"word":"i've","start":45.085003,"end":45.485,"confidence":0.7826736,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.07516464591026306},{"word":"connected","start":45.485,"end":45.985,"confidence":0.9988426,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.06253911554813385},{"word":"it","start":46.045002,"end":46.285004,"confidence":0.99844617,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0755891352891922},{"word":"to","start":46.285004,"end":46.525,"confidence":0.91216385,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06792512536048889},{"word":"the","start":46.525,"end":46.765,"confidence":0.95647687,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05301390588283539},{"word":"wall","start":46.765,"end":47.085003,"confidence":0.99156755,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.05424167588353157},{"word":"yes","start":47.085003,"end":47.585003,"confidence":0.9487313,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0593218058347702},{"word":"i","start":61.53,"end":61.69,"confidence":0.9329385,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13786053657531738},{"word":"don't","start":61.69,"end":61.93,"confidence":0.99951506,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16698651015758514},{"word":"understand","start":61.93,"end":62.43,"confidence":0.9974873,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.1547066867351532},{"word":"there","start":67.895004,"end":68.135,"confidence":0.9911868,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.16381530463695526},{"word":"is","start":68.135,"end":68.295,"confidence":0.99908817,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18001940846443176},{"word":"no","start":68.295,"end":68.535,"confidence":0.99778193,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15997888147830963},{"word":"yellow","start":68.535,"end":68.935005,"confidence":0.9992704,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.10663330554962158},{"word":"table","start":68.935005,"end":69.435005,"confidence":0.95264703,"punctuated_word":"table.","sentiment":"neutral","sentiment_score":-0.17532986402511597},{"word":"oh","start":71.655,"end":71.735,"confidence":0.89641976,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08847501873970032},{"word":"yeah","start":71.735,"end":72.215004,"confidence":0.8376656,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06724655628204346},{"word":"look","start":72.215004,"end":72.375,"confidence":0.38005406,"punctuated_word":"Look","sentiment":"neutral","sentiment_score":-0.08618702739477158},{"word":"at","start":72.375,"end":72.615005,"confidence":0.9768156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08504101634025574},{"word":"that","start":72.615005,"end":73.115005,"confidence":0.9982772,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07138471305370331},{"word":"maybe","start":80.560005,"end":81.04,"confidence":0.80799943,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.1109878271818161},{"word":"it's","start":81.04,"end":81.54,"confidence":0.9734025,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10412339866161346},{"word":"off","start":82.4,"end":82.9,"confidence":0.58483076,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.09894454479217528},{"word":"i","start":94.975,"end":95.055,"confidence":0.5084038,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13937631249427795},{"word":"don't","start":95.055,"end":95.295,"confidence":0.9992337,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11406716704368591},{"word":"have","start":95.295,"end":95.535,"confidence":0.99858046,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09446951001882552},{"word":"a","start":95.535,"end":95.695,"confidence":0.9979298,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10848872363567352},{"word":"yellow","start":95.695,"end":96.095,"confidence":0.99931324,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.08286415040493011},{"word":"cable","start":96.095,"end":96.595,"confidence":0.96865904,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.13342779874801636},{"word":"there","start":108.91,"end":109.23,"confidence":0.5258652,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.021758025512099263},{"word":"is","start":109.23,"end":109.630005,"confidence":0.99961346,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02226502075791359},{"word":"a","start":109.630005,"end":110.130005,"confidence":0.99842876,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0178743377327919},{"word":"white","start":110.270004,"end":110.590004,"confidence":0.9713751,"punctuated_word":"white","sentiment":"neutral","sentiment_score":-0.01527360826730728},{"word":"one","start":110.590004,"end":110.990005,"confidence":0.9974728,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.028188440948724747},{"word":"connected","start":110.990005,"end":111.490005,"confidence":0.98677105,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.01587972417473793},{"word":"to","start":111.55,"end":111.87,"confidence":0.9996704,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014011166989803314},{"word":"the","start":111.87,"end":112.37,"confidence":0.999086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013306032866239548},{"word":"nbn","start":113.23,"end":113.71001,"confidence":0.68067414,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.00899115577340126},{"word":"thing","start":113.71001,"end":114.03001,"confidence":0.9711619,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.019889717921614647},{"word":"can","start":114.03001,"end":114.270004,"confidence":0.9996131,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.015625759959220886},{"word":"i","start":114.270004,"end":114.350006,"confidence":0.9998122,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015830986201763153},{"word":"connect","start":114.350006,"end":114.670006,"confidence":0.99984837,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.007424470037221909},{"word":"that","start":114.670006,"end":115.170006,"confidence":0.9987031,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.025603003799915314},{"word":"where","start":116.83,"end":116.990005,"confidence":0.99702483,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.04272090643644333},{"word":"do","start":116.990005,"end":117.15,"confidence":0.99981946,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.046375807374715805},{"word":"i","start":117.15,"end":117.310005,"confidence":0.9997508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03231117129325867},{"word":"connect","start":117.310005,"end":117.630005,"confidence":0.9996344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.01864137686789036},{"word":"it","start":117.630005,"end":117.71001,"confidence":0.834373,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.029520168900489807},{"word":"in","start":117.71001,"end":117.87,"confidence":0.99862933,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.0221084076911211},{"word":"the","start":117.87,"end":118.03,"confidence":0.9991373,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022420208901166916},{"word":"yellow","start":118.03,"end":118.350006,"confidence":0.9998248,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.014385459944605827},{"word":"bit","start":118.350006,"end":118.850006,"confidence":0.9561671,"punctuated_word":"bit?","sentiment":"neutral","sentiment_score":-0.02507850155234337},{"word":"w","start":124.645004,"end":125.045,"confidence":0.91266966,"punctuated_word":"W","sentiment":"neutral","sentiment_score":-0.01623024046421051},{"word":"a","start":125.045,"end":125.365005,"confidence":0.9990048,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.014651882462203504},{"word":"n","start":125.365005,"end":125.865005,"confidence":0.7474572,"punctuated_word":"n?","sentiment":"neutral","sentiment_score":-0.011398505419492722},{"word":"yep","start":127.285,"end":127.685005,"confidence":0.9721848,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03015463426709175},{"word":"okay","start":127.685005,"end":128.005,"confidence":0.99877656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0405038446187973},{"word":"i'm","start":128.005,"end":128.16501,"confidence":0.9998038,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05017022415995598},{"word":"connecting","start":128.16501,"end":128.645,"confidence":0.9998735,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":0.07439988851547241},{"word":"it","start":128.645,"end":128.80501,"confidence":0.99955386,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06357032060623169},{"word":"now","start":128.80501,"end":129.30501,"confidence":0.9995181,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.056167371571063995},{"word":"yeah","start":135.925,"end":136.16501,"confidence":0.80145997,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02187790349125862},{"word":"it's","start":136.16501,"end":136.405,"confidence":0.82428485,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.014517320320010184},{"word":"in","start":136.405,"end":136.565,"confidence":0.9844849,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006783658638596535},{"word":"there","start":136.565,"end":136.86,"confidence":0.6792908,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.004361983388662338},{"word":"already","start":138.38,"end":138.78,"confidence":0.98632824,"punctuated_word":"Already.","sentiment":"neutral","sentiment_score":0.007534896023571491},{"word":"yeah","start":138.78,"end":139.02,"confidence":0.82558745,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003703209571540356},{"word":"it's","start":139.02,"end":139.18001,"confidence":0.99896616,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.007980141788721085},{"word":"in","start":139.18001,"end":139.34,"confidence":0.9995265,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01122988946735859},{"word":"there","start":139.34,"end":139.5,"confidence":0.9994809,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.006151251494884491},{"word":"already","start":139.5,"end":140.0,"confidence":0.9996971,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.0014913799241185188},{"word":"yes","start":141.42,"end":141.92,"confidence":0.88678396,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03041369840502739},{"word":"it's","start":148.22,"end":148.62,"confidence":0.99729025,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07896152883768082},{"word":"flashing","start":148.62,"end":149.1,"confidence":0.9927205,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":-0.04834819957613945},{"word":"red","start":149.1,"end":149.565,"confidence":0.9991189,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.06635599583387375},{"word":"yep","start":158.205,"end":158.705,"confidence":0.9729373,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.3382296562194824},{"word":"yep","start":159.005,"end":159.505,"confidence":0.885717,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2898120880126953},{"word":"okay","start":169.92,"end":170.4,"confidence":0.9120047,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09308456629514694},{"word":"is","start":170.4,"end":170.56,"confidence":0.98801315,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.047336287796497345},{"word":"it","start":170.56,"end":170.88,"confidence":0.95147943,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04866892844438553},{"word":"airtel","start":170.88,"end":171.38,"confidence":0.9892357,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.05607885867357254},{"word":"five","start":171.52,"end":171.84,"confidence":0.99549025,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.032280243933200836},{"word":"g","start":171.84,"end":172.34,"confidence":0.994206,"punctuated_word":"g?","sentiment":"neutral","sentiment_score":0.02678779512643814},{"word":"okay","start":175.44,"end":175.92,"confidence":0.9969264,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20675116777420044},{"word":"well","start":175.92,"end":176.32,"confidence":0.973878,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.18786826729774475},{"word":"it's","start":176.32,"end":176.82,"confidence":0.98103666,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.19472095370292664},{"word":"yep","start":184.49501,"end":184.99501,"confidence":0.8998547,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.19582761824131012},{"word":"there's","start":191.63,"end":191.87001,"confidence":0.8095443,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.020991072058677673},{"word":"a","start":191.87001,"end":192.03,"confidence":0.99920446,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011578375473618507},{"word":"button","start":192.03,"end":192.53,"confidence":0.8349463,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.024443792179226875},{"word":"the","start":194.03,"end":194.19,"confidence":0.9524952,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.015015950426459312},{"word":"button","start":194.19,"end":194.69,"confidence":0.87048066,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.022756582126021385},{"word":"there","start":202.03,"end":202.27,"confidence":0.71683073,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.07542239874601364},{"word":"is","start":202.27,"end":202.51001,"confidence":0.9980521,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06370288133621216},{"word":"a","start":202.51001,"end":202.91,"confidence":0.99884677,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06055430322885513},{"word":"button","start":202.91,"end":203.39,"confidence":0.9675051,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.07926330715417862},{"word":"i","start":203.39,"end":203.47,"confidence":0.99882907,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21748533844947815},{"word":"don't","start":203.47,"end":203.79001,"confidence":0.99992853,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1920572519302368},{"word":"see","start":203.79001,"end":204.03,"confidence":0.9934516,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.13850226998329165},{"word":"a","start":204.03,"end":204.11,"confidence":0.9971111,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1823662519454956},{"word":"hole","start":204.11,"end":204.61,"confidence":0.95218307,"punctuated_word":"hole.","sentiment":"neutral","sentiment_score":-0.1962999403476715},{"word":"do","start":205.825,"end":205.905,"confidence":0.37386057,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1124638244509697},{"word":"you","start":205.905,"end":205.985,"confidence":0.9877359,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09628191590309144},{"word":"want","start":205.985,"end":206.10501,"confidence":0.97271067,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.08144623041152954},{"word":"me","start":206.10501,"end":206.225,"confidence":0.99980456,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08733347803354263},{"word":"to","start":206.225,"end":206.30501,"confidence":0.99916446,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10052306950092316},{"word":"press","start":206.30501,"end":206.625,"confidence":0.9988329,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.061354316771030426},{"word":"it","start":206.625,"end":207.125,"confidence":0.9985255,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.096300907433033},{"word":"it","start":210.625,"end":210.865,"confidence":0.87430084,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.05738871544599533},{"word":"says","start":210.865,"end":211.365,"confidence":0.8565563,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.046410102397203445},{"word":"w","start":212.30501,"end":212.625,"confidence":0.8959522,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.04161946102976799},{"word":"p","start":212.625,"end":213.125,"confidence":0.99189407,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.01810869947075844},{"word":"wpsrst","start":213.745,"end":214.245,"confidence":0.8553926,"punctuated_word":"WPSRST","sentiment":"neutral","sentiment_score":-0.022766239941120148},{"word":"power","start":215.985,"end":216.485,"confidence":0.8772167,"punctuated_word":"power.","sentiment":"neutral","sentiment_score":-0.022609954699873924},{"word":"i","start":227.12,"end":227.28,"confidence":0.85702163,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14416776597499847},{"word":"don't","start":227.28,"end":227.6,"confidence":0.9984202,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1349516361951828},{"word":"know","start":227.6,"end":228.1,"confidence":0.99435735,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.14287513494491577},{"word":"where","start":228.4,"end":228.56,"confidence":0.9968045,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.12563516199588776},{"word":"would","start":228.56,"end":228.8,"confidence":0.99980086,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08851727098226547},{"word":"it","start":228.8,"end":228.95999,"confidence":0.99910694,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07324777543544769},{"word":"be","start":228.95999,"end":229.45999,"confidence":0.99859166,"punctuated_word":"be?","sentiment":"neutral","sentiment_score":-0.06962908059358597},{"word":"on","start":234.715,"end":234.955,"confidence":0.71377736,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.01757749542593956},{"word":"the","start":234.955,"end":235.11499,"confidence":0.99973243,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017172813415527344},{"word":"bottom","start":235.11499,"end":235.435,"confidence":0.9994665,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":-0.013673678040504456},{"word":"or","start":235.435,"end":235.595,"confidence":0.9813322,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.031597599387168884},{"word":"the","start":235.595,"end":235.83499,"confidence":0.99883133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02456203475594521},{"word":"back","start":235.83499,"end":236.33499,"confidence":0.99688387,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.01983127743005753},{"word":"yeah","start":240.315,"end":240.555,"confidence":0.97707605,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014178874902427197},{"word":"there's","start":240.555,"end":241.055,"confidence":0.9829802,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.027220945805311203},{"word":"there's","start":242.155,"end":242.555,"confidence":0.9697989,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07570993900299072},{"word":"not","start":242.555,"end":242.875,"confidence":0.97615665,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.08286818861961365},{"word":"there's","start":242.875,"end":243.19499,"confidence":0.99961346,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.08486893028020859},{"word":"only","start":243.19499,"end":243.515,"confidence":0.9996811,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.09612005949020386},{"word":"that","start":243.515,"end":243.995,"confidence":0.9969055,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08296932280063629},{"word":"power","start":243.995,"end":244.315,"confidence":0.9960336,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.07733388990163803},{"word":"button","start":244.315,"end":244.815,"confidence":0.9974091,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.08890557289123535},{"word":"no","start":249.45001,"end":249.77,"confidence":0.9052264,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19849084317684176},{"word":"there's","start":249.77,"end":250.09001,"confidence":0.999025,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1633378118276596},{"word":"no","start":250.09001,"end":250.33,"confidence":0.9988857,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1582932323217392},{"word":"hole","start":250.33,"end":250.83,"confidence":0.9458747,"punctuated_word":"hole.","sentiment":"neutral","sentiment_score":-0.18886232376098633},{"word":"no","start":254.17001,"end":254.49,"confidence":0.9972446,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.15656384825706482},{"word":"hole","start":254.49,"end":254.81001,"confidence":0.99736196,"punctuated_word":"hole","sentiment":"neutral","sentiment_score":-0.149418443441391},{"word":"at","start":254.81001,"end":255.05,"confidence":0.9987697,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.18909026682376864},{"word":"all","start":255.05,"end":255.55,"confidence":0.9978188,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":-0.15035893023014069},{"word":"what","start":269.095,"end":269.335,"confidence":0.97385186,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06911736726760864},{"word":"was","start":269.335,"end":269.57498,"confidence":0.99822146,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1046834960579872},{"word":"i","start":269.57498,"end":269.735,"confidence":0.9955239,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05672113224864006},{"word":"doing","start":269.735,"end":270.055,"confidence":0.9664949,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":-0.04758512228727341},{"word":"sorry","start":270.055,"end":270.555,"confidence":0.82669955,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09725993871688844},{"word":"okay","start":283.0,"end":283.5,"confidence":0.9945343,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05139423906803131},{"word":"i","start":283.805,"end":283.965,"confidence":0.9053827,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.044283218681812286},{"word":"just","start":283.965,"end":284.20502,"confidence":0.9977319,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.054838456213474274},{"word":"need","start":284.20502,"end":284.325,"confidence":0.9991936,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.027355805039405823},{"word":"to","start":284.325,"end":284.445,"confidence":0.9992724,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014065712690353394},{"word":"turn","start":284.445,"end":284.945,"confidence":0.99909973,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.04748613387346268},{"word":"the","start":285.48502,"end":285.64502,"confidence":0.9986941,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026509329676628113},{"word":"wi","start":285.64502,"end":285.885,"confidence":0.9348031,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.05420465022325516},{"word":"fi","start":285.885,"end":286.125,"confidence":0.9988079,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.040439583361148834},{"word":"back","start":286.125,"end":286.36502,"confidence":0.9973126,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.011276692152023315},{"word":"on","start":286.36502,"end":286.86502,"confidence":0.9969083,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.011981897056102753},{"word":"what","start":296.20502,"end":296.365,"confidence":0.9985733,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04789750277996063},{"word":"do","start":296.365,"end":296.525,"confidence":0.9965406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09494435787200928},{"word":"you","start":296.525,"end":296.685,"confidence":0.99951625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10226918756961824},{"word":"mean","start":296.685,"end":296.92502,"confidence":0.9831164,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.12234362214803696},{"word":"sorry","start":296.92502,"end":297.42502,"confidence":0.8478086,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1445176750421524},{"word":"i","start":315.105,"end":315.185,"confidence":0.47998244,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6567564606666565},{"word":"just","start":315.185,"end":315.505,"confidence":0.9901596,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6891184449195862},{"word":"haven't","start":315.505,"end":315.825,"confidence":0.99029577,"punctuated_word":"haven't","sentiment":"negative","sentiment_score":-0.6840536594390869},{"word":"even","start":315.825,"end":316.065,"confidence":0.99966884,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.7295124530792236},{"word":"found","start":316.065,"end":316.305,"confidence":0.9997776,"punctuated_word":"found","sentiment":"negative","sentiment_score":-0.7423516511917114},{"word":"the","start":316.305,"end":316.545,"confidence":0.93371505,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.702739953994751},{"word":"the","start":316.865,"end":317.025,"confidence":0.9978725,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6680532693862915},{"word":"internet's","start":317.025,"end":317.42502,"confidence":0.8653971,"punctuated_word":"Internet's","sentiment":"negative","sentiment_score":-0.690893828868866},{"word":"not","start":317.42502,"end":317.585,"confidence":0.93612003,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6281384825706482},{"word":"even","start":317.585,"end":317.825,"confidence":0.9997602,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.647026777267456},{"word":"coming","start":317.825,"end":318.14502,"confidence":0.99961424,"punctuated_word":"coming","sentiment":"negative","sentiment_score":-0.6860985159873962},{"word":"up","start":318.14502,"end":318.305,"confidence":0.9979899,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5542411804199219},{"word":"on","start":318.305,"end":318.385,"confidence":0.9988335,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.6084204316139221},{"word":"my","start":318.385,"end":318.625,"confidence":0.9997267,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6761292219161987},{"word":"phone","start":318.625,"end":319.105,"confidence":0.8893571,"punctuated_word":"phone.","sentiment":"negative","sentiment_score":-0.6178432703018188},{"word":"so","start":319.105,"end":319.605,"confidence":0.9638897,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.26379910111427307},{"word":"okay","start":335.98,"end":336.30002,"confidence":0.6896102,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.25695130228996277},{"word":"so","start":336.30002,"end":336.46002,"confidence":0.96246475,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2885357737541199},{"word":"it's","start":336.46002,"end":336.7,"confidence":0.99763674,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.30233168601989746},{"word":"all","start":336.7,"end":337.1,"confidence":0.99902356,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2109747976064682},{"word":"logged","start":337.1,"end":337.42,"confidence":0.9991412,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.2299409061670303},{"word":"in","start":337.42,"end":337.66,"confidence":0.79769313,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.18823480606079104},{"word":"but","start":337.66,"end":337.98,"confidence":0.9988846,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.19302022457122803},{"word":"the","start":337.98,"end":338.22,"confidence":0.99653757,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3826591670513153},{"word":"thing's","start":338.22,"end":338.54,"confidence":0.8643013,"punctuated_word":"thing's","sentiment":"negative","sentiment_score":-0.47214674949646},{"word":"still","start":338.54,"end":338.86002,"confidence":0.9959194,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.464130163192749},{"word":"red","start":338.86002,"end":339.34,"confidence":0.72156334,"punctuated_word":"red,","sentiment":"negative","sentiment_score":-0.4497185945510864},{"word":"flashing","start":339.34,"end":339.74002,"confidence":0.61382157,"punctuated_word":"flashing","sentiment":"negative","sentiment_score":-0.4293760061264038},{"word":"red","start":339.74002,"end":340.24002,"confidence":0.9942262,"punctuated_word":"red.","sentiment":"negative","sentiment_score":-0.44945576786994934},{"word":"alright","start":348.935,"end":349.255,"confidence":0.9565903,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.016599435359239578},{"word":"where","start":349.255,"end":349.495,"confidence":0.9994091,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.01955299638211727},{"word":"am","start":349.495,"end":349.655,"confidence":0.9974758,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.019410107284784317},{"word":"i","start":349.655,"end":350.155,"confidence":0.99880445,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01862039417028427},{"word":"where","start":350.45502,"end":350.695,"confidence":0.9875914,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.022800588980317116},{"word":"am","start":350.695,"end":350.855,"confidence":0.99981683,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.027457835152745247},{"word":"i","start":350.855,"end":351.095,"confidence":0.99949336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02966926246881485},{"word":"entering","start":351.095,"end":351.575,"confidence":0.94488335,"punctuated_word":"entering","sentiment":"neutral","sentiment_score":-0.019571375101804733},{"word":"them","start":351.575,"end":352.075,"confidence":0.9988971,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.038763627409935},{"word":"what's","start":355.89,"end":356.21,"confidence":0.9305537,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.029175501316785812},{"word":"that","start":356.21,"end":356.71,"confidence":0.99847245,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.035949498414993286},{"word":"so","start":358.53,"end":358.77,"confidence":0.82132214,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020986344665288925},{"word":"go","start":358.77,"end":359.01,"confidence":0.973545,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.018077325075864792},{"word":"into","start":359.01,"end":359.33,"confidence":0.99318403,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.011786293238401411},{"word":"my","start":359.33,"end":359.49,"confidence":0.9985262,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.01832163706421852},{"word":"browser","start":359.49,"end":359.89,"confidence":0.99962425,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.019482042640447617},{"word":"and","start":359.89,"end":360.13,"confidence":0.9872628,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01578582264482975},{"word":"do","start":360.13,"end":360.29,"confidence":0.99930775,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.016053736209869385},{"word":"what","start":360.29,"end":360.79,"confidence":0.99755,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.017380420118570328},{"word":"sir","start":370.095,"end":370.335,"confidence":0.7867979,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.045737624168396},{"word":"i'm","start":370.335,"end":370.655,"confidence":0.99958575,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06569140404462814},{"word":"i'm","start":370.655,"end":371.155,"confidence":0.99910927,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08005864918231964},{"word":"searching","start":371.535,"end":372.035,"confidence":0.99730575,"punctuated_word":"searching","sentiment":"neutral","sentiment_score":-0.0659559816122055},{"word":"up","start":372.175,"end":372.675,"confidence":0.9978138,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07179830968379974},{"word":"where","start":375.055,"end":375.375,"confidence":0.37542802,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.06695953011512756},{"word":"where's","start":375.455,"end":375.775,"confidence":0.98615646,"punctuated_word":"where's","sentiment":"neutral","sentiment_score":-0.0629253014922142},{"word":"that","start":375.775,"end":376.01498,"confidence":0.87764025,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.06448009610176086},{"word":"the","start":376.01498,"end":376.175,"confidence":0.9789722,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05419516563415527},{"word":"what","start":376.175,"end":376.495,"confidence":0.7750243,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.04794599115848541},{"word":"sorry","start":376.495,"end":376.995,"confidence":0.8800454,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0638125091791153},{"word":"yeah","start":380.735,"end":381.235,"confidence":0.9681433,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018489554524421692},{"word":"i","start":384.82,"end":385.32,"confidence":0.4452856,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03263620659708977},{"word":"ip","start":385.78,"end":386.26,"confidence":0.99256575,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.022346163168549538},{"word":"address","start":386.26,"end":386.76,"confidence":0.9795245,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.025931261479854584},{"word":"yeah","start":387.38,"end":387.78,"confidence":0.99652183,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01924794167280197},{"word":"it's","start":387.78,"end":388.28,"confidence":0.8507008,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.023586958646774292},{"word":"there's","start":389.7,"end":390.02002,"confidence":0.996009,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.022631054744124413},{"word":"an","start":390.02002,"end":390.18002,"confidence":0.99951065,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.022490890696644783},{"word":"ip","start":390.18002,"end":390.58002,"confidence":0.9997495,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.017826775088906288},{"word":"address","start":390.58002,"end":391.08002,"confidence":0.9743335,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.02105512842535973},{"word":"it","start":391.22,"end":391.46002,"confidence":0.99915683,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.01798015832901001},{"word":"is","start":391.46002,"end":391.94,"confidence":0.9998559,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015954773873090744},{"word":"one","start":391.94,"end":392.44,"confidence":0.9990722,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.014139809645712376},{"word":"nine","start":392.5,"end":392.90002,"confidence":0.9991621,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.01715214177966118},{"word":"two","start":392.90002,"end":393.40002,"confidence":0.9995535,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.015316625125706196},{"word":"dot","start":393.62,"end":394.1,"confidence":0.9987949,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.015447095036506653},{"word":"one","start":394.1,"end":394.6,"confidence":0.8935759,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.015585890971124172},{"word":"type","start":395.725,"end":396.045,"confidence":0.9565091,"punctuated_word":"Type","sentiment":"neutral","sentiment_score":-0.016191741451621056},{"word":"that","start":396.045,"end":396.20502,"confidence":0.9986442,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010177552700042725},{"word":"into","start":396.20502,"end":396.445,"confidence":0.98046184,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.008236372843384743},{"word":"the","start":396.445,"end":396.52502,"confidence":0.9909769,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010714201256632803},{"word":"google","start":396.52502,"end":397.02502,"confidence":0.95531094,"punctuated_word":"Google.","sentiment":"neutral","sentiment_score":-0.008459439501166344},{"word":"one","start":399.64502,"end":400.045,"confidence":0.97179127,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.008377499878406525},{"word":"nine","start":400.045,"end":400.545,"confidence":0.9994778,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.008598810993134975},{"word":"two","start":400.92502,"end":401.42502,"confidence":0.9987129,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.008210375905036926},{"word":"dot","start":401.48502,"end":401.98502,"confidence":0.9991359,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":-0.010371205396950243},{"word":"okay","start":409.965,"end":410.465,"confidence":0.98923814,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.08408941328525543},{"word":"but","start":412.41998,"end":412.65997,"confidence":0.98387986,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10417138785123824},{"word":"the","start":412.65997,"end":412.81998,"confidence":0.99899524,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1477065086364746},{"word":"internet's","start":412.81998,"end":413.22,"confidence":0.8041011,"punctuated_word":"Internet's","sentiment":"neutral","sentiment_score":-0.16626638174057007},{"word":"not","start":413.22,"end":413.37997,"confidence":0.9995846,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24237707257270813},{"word":"working","start":413.37997,"end":413.62,"confidence":0.9548656,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.22600355744361875},{"word":"how","start":413.62,"end":413.78,"confidence":0.99981195,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.13402071595191956},{"word":"do","start":413.78,"end":413.93997,"confidence":0.9997111,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1260959357023239},{"word":"i","start":413.93997,"end":414.02,"confidence":0.9996966,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1322825402021408},{"word":"be","start":414.02,"end":414.25998,"confidence":0.99757284,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1002255603671074},{"word":"connected","start":414.25998,"end":414.58,"confidence":0.9996407,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.07777789235115051},{"word":"to","start":414.58,"end":414.74,"confidence":0.99935406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.055656373500823975},{"word":"it","start":414.74,"end":415.24,"confidence":0.9996964,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.08014360070228577},{"word":"okay","start":421.86,"end":422.18,"confidence":0.9982196,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0025415532290935516},{"word":"i've","start":422.18,"end":422.25998,"confidence":0.97623885,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.009400783106684685},{"word":"just","start":422.25998,"end":422.5,"confidence":0.9994349,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.018287241458892822},{"word":"typed","start":422.5,"end":422.74,"confidence":0.9448651,"punctuated_word":"typed","sentiment":"neutral","sentiment_score":-0.01191517524421215},{"word":"it","start":422.74,"end":422.9,"confidence":0.99642134,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.015574079006910324},{"word":"in","start":422.9,"end":423.06,"confidence":0.99610126,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.005638767033815384},{"word":"oh","start":423.06,"end":423.21997,"confidence":0.90690506,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.008242316544055939},{"word":"there","start":423.21997,"end":423.37997,"confidence":0.9992151,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.008505534380674362},{"word":"we","start":423.37997,"end":423.46,"confidence":0.9992724,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008642792701721191},{"word":"go","start":423.46,"end":423.69998,"confidence":0.99935853,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":-0.0074688829481601715},{"word":"so","start":423.69998,"end":423.86,"confidence":0.9992811,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02150591090321541},{"word":"what","start":423.86,"end":424.02,"confidence":0.99811256,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.032745879143476486},{"word":"do","start":424.02,"end":424.09998,"confidence":0.99905294,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.035347793251276016},{"word":"i","start":424.09998,"end":424.25998,"confidence":0.9996377,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.018966693431138992},{"word":"do","start":424.25998,"end":424.41998,"confidence":0.99983525,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02860323339700699},{"word":"now","start":424.41998,"end":424.91998,"confidence":0.99902755,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.019886773079633713},{"word":"enter","start":426.185,"end":426.345,"confidence":0.984194,"punctuated_word":"Enter","sentiment":"neutral","sentiment_score":-0.034337207674980164},{"word":"the","start":426.345,"end":426.845,"confidence":0.9981029,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028437890112400055},{"word":"enter","start":426.985,"end":427.38498,"confidence":0.9940508,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.025145849213004112},{"word":"the","start":427.38498,"end":427.785,"confidence":0.99685526,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028209425508975983},{"word":"password","start":427.785,"end":428.285,"confidence":0.94875133,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.031170768663287163},{"word":"please","start":430.585,"end":430.985,"confidence":0.7725373,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.030335668474435806},{"word":"enter","start":430.985,"end":431.485,"confidence":0.9983335,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.029070883989334103},{"word":"the","start":431.54498,"end":431.785,"confidence":0.9995321,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02110917493700981},{"word":"router","start":431.785,"end":432.285,"confidence":0.7129177,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.02486034296452999},{"word":"please","start":433.065,"end":433.38498,"confidence":0.99833727,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03484463319182396},{"word":"enter","start":433.38498,"end":433.785,"confidence":0.99952626,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.02572977915406227},{"word":"the","start":433.785,"end":434.025,"confidence":0.9996655,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04969838261604309},{"word":"router","start":434.025,"end":434.525,"confidence":0.9995646,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0590670220553875},{"word":"log","start":436.025,"end":436.425,"confidence":0.9766442,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.07250004261732101},{"word":"login","start":436.585,"end":436.985,"confidence":0.92834055,"punctuated_word":"login","sentiment":"neutral","sentiment_score":-0.06391432881355286},{"word":"password","start":436.985,"end":437.485,"confidence":0.9725572,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.06444478034973145},{"word":"sorry","start":437.705,"end":438.025,"confidence":0.72477585,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06538970023393631},{"word":"on","start":438.025,"end":438.185,"confidence":0.99873036,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.058701299130916595},{"word":"the","start":438.185,"end":438.345,"confidence":0.9997358,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0603523924946785},{"word":"box","start":438.345,"end":438.75,"confidence":0.77769595,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.05026296526193619},{"word":"where's","start":446.91,"end":447.31,"confidence":0.9253521,"punctuated_word":"Where's","sentiment":"neutral","sentiment_score":-0.057187519967556},{"word":"the","start":447.31,"end":447.47,"confidence":0.9991554,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04541775584220886},{"word":"password","start":447.47,"end":447.97,"confidence":0.99817616,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.05482861027121544},{"word":"is","start":451.31,"end":451.55,"confidence":0.96151865,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04942052811384201},{"word":"it","start":451.55,"end":452.03,"confidence":0.99805546,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04434344172477722},{"word":"pin","start":452.03,"end":452.53,"confidence":0.9246625,"punctuated_word":"PIN?","sentiment":"neutral","sentiment_score":-0.05957386642694473},{"word":"where's","start":453.82498,"end":454.065,"confidence":0.8295537,"punctuated_word":"Where's","sentiment":"neutral","sentiment_score":-0.064492367208004},{"word":"the","start":454.065,"end":454.22498,"confidence":0.9983535,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.058127511292696},{"word":"password","start":454.22498,"end":454.72498,"confidence":0.99870664,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.06081569939851761},{"word":"no","start":461.82498,"end":462.32498,"confidence":0.64400625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08621173352003098},{"word":"what","start":468.44998,"end":468.69,"confidence":0.6486667,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04528466984629631},{"word":"the","start":468.69,"end":468.93,"confidence":0.60546595,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04546492546796799},{"word":"password","start":468.93,"end":469.43,"confidence":0.97060645,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.06265643239021301},{"word":"mhmm","start":469.72998,"end":470.22998,"confidence":0.93220675,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07278938591480255},{"word":"is","start":473.33,"end":473.56998,"confidence":0.74932724,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.11845849454402924},{"word":"it","start":473.56998,"end":473.72998,"confidence":0.9160074,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1249082088470459},{"word":"the","start":473.72998,"end":473.97,"confidence":0.9890209,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18166515231132507},{"word":"no","start":475.33,"end":475.49,"confidence":0.99074346,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2031007409095764},{"word":"it","start":475.49,"end":475.65,"confidence":0.98968595,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.202901691198349},{"word":"just","start":475.65,"end":475.88998,"confidence":0.9914716,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13045914471149445},{"word":"says","start":475.88998,"end":476.21,"confidence":0.9956831,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.12816989421844482},{"word":"modem","start":476.21,"end":476.61,"confidence":0.99474984,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.09118518233299255},{"word":"and","start":476.61,"end":476.84998,"confidence":0.98172337,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13084746897220612},{"word":"ip","start":476.84998,"end":477.16998,"confidence":0.9967013,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.06891390681266785},{"word":"address","start":477.16998,"end":477.66998,"confidence":0.96869886,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.08776218444108963},{"word":"yeah","start":478.12997,"end":478.62997,"confidence":0.99911165,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016394924372434616},{"word":"pin","start":480.16498,"end":480.405,"confidence":0.8230394,"punctuated_word":"PIN","sentiment":"neutral","sentiment_score":-0.032733410596847534},{"word":"code","start":480.405,"end":480.645,"confidence":0.95419884,"punctuated_word":"code","sentiment":"neutral","sentiment_score":-0.08068482577800751},{"word":"pin","start":480.72498,"end":481.205,"confidence":0.69859385,"punctuated_word":"PIN,","sentiment":"neutral","sentiment_score":-0.03515244647860527},{"word":"no","start":481.205,"end":481.685,"confidence":0.75565517,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.051762476563453674},{"word":"pin","start":481.685,"end":482.185,"confidence":0.9934048,"punctuated_word":"PIN","sentiment":"neutral","sentiment_score":-0.03859839588403702},{"word":"number","start":482.405,"end":482.905,"confidence":0.85543,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.043075885623693466},{"word":"it","start":485.525,"end":485.685,"confidence":0.4625121,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.05625492334365845},{"word":"says","start":485.685,"end":486.085,"confidence":0.9938192,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.031010564416646957},{"word":"pin","start":486.085,"end":486.405,"confidence":0.78363526,"punctuated_word":"PIN,","sentiment":"neutral","sentiment_score":-0.034214042127132416},{"word":"and","start":486.405,"end":486.485,"confidence":0.9996978,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04933295026421547},{"word":"then","start":486.485,"end":486.72498,"confidence":0.9994912,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.03754220902919769},{"word":"it","start":486.72498,"end":486.805,"confidence":0.99931586,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03433857858181},{"word":"says","start":486.805,"end":487.205,"confidence":0.99905866,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.023521140217781067},{"word":"ssid","start":487.205,"end":487.705,"confidence":0.9493447,"punctuated_word":"SSID.","sentiment":"neutral","sentiment_score":-0.01957032084465027},{"word":"alright","start":494.1,"end":494.42,"confidence":0.9737991,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03765856474637985},{"word":"so","start":494.42,"end":494.66,"confidence":0.98223704,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018504483625292775},{"word":"type","start":494.66,"end":494.98,"confidence":0.9065174,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.015022260136902332},{"word":"that","start":494.98,"end":495.22,"confidence":0.99907744,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01327400468289852},{"word":"in","start":495.22,"end":495.72,"confidence":0.92996097,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.004554992541670799},{"word":"no","start":498.66,"end":498.9,"confidence":0.9825978,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17027896642684937},{"word":"it","start":498.9,"end":499.14,"confidence":0.9916825,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1884128302335739},{"word":"wants","start":499.14,"end":499.46,"confidence":0.9110849,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":-0.31534120440483093},{"word":"the","start":499.46,"end":499.62,"confidence":0.8447383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.27490440011024475},{"word":"pa","start":499.62,"end":500.12,"confidence":0.5148926,"punctuated_word":"Pa","sentiment":"neutral","sentiment_score":-0.21109126508235931},{"word":"it","start":500.58,"end":500.74,"confidence":0.98666096,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11449460685253143},{"word":"wants","start":500.74,"end":500.98,"confidence":0.99776244,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":-0.08149918168783188},{"word":"the","start":500.98,"end":501.22,"confidence":0.9990509,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09119512140750884},{"word":"password","start":501.22,"end":501.72,"confidence":0.99762857,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.10089977085590364},{"word":"is","start":504.5,"end":504.66,"confidence":0.9786905,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.034415021538734436},{"word":"that","start":504.66,"end":504.9,"confidence":0.99854076,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03235475718975067},{"word":"the","start":504.9,"end":505.4,"confidence":0.983195,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054705455899238586},{"word":"pardon","start":508.655,"end":509.155,"confidence":0.9897196,"punctuated_word":"pardon?","sentiment":"neutral","sentiment_score":-0.06717337667942047},{"word":"is","start":515.375,"end":515.615,"confidence":0.9773466,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.031135866418480873},{"word":"that","start":515.615,"end":515.935,"confidence":0.99944645,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04607124626636505},{"word":"pin","start":515.935,"end":516.435,"confidence":0.6702063,"punctuated_word":"PIN","sentiment":"neutral","sentiment_score":-0.10922279953956604},{"word":"is","start":517.055,"end":517.295,"confidence":0.96408546,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06643040478229523},{"word":"that","start":517.295,"end":517.775,"confidence":0.9997811,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.052810512483119965},{"word":"pinnodot","start":517.775,"end":519.395,"confidence":0.9529748,"punctuated_word":"PINNoDot","sentiment":"neutral","sentiment_score":-0.086517333984375},{"word":"under","start":519.935,"end":520.255,"confidence":0.98220223,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.05105668678879738},{"word":"the","start":520.255,"end":520.755,"confidence":0.99706393,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07317258417606354},{"word":"ssid","start":521.18,"end":521.68,"confidence":0.941467,"punctuated_word":"SSID?","sentiment":"neutral","sentiment_score":-0.06180290877819061},{"word":"alright","start":528.7,"end":529.1,"confidence":0.9732938,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14502443373203278},{"word":"i'll","start":529.1,"end":529.33997,"confidence":0.99803114,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.15145668387413025},{"word":"try","start":529.33997,"end":529.57996,"confidence":0.9997726,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.14309161901474},{"word":"it","start":529.57996,"end":530.07996,"confidence":0.9974837,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1621372401714325},{"word":"there","start":539.865,"end":540.025,"confidence":0.23769616,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.2171407639980316},{"word":"it","start":540.185,"end":540.345,"confidence":0.9938421,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22742784023284912},{"word":"doesn't","start":540.345,"end":540.58496,"confidence":0.99874365,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.19333279132843015},{"word":"look","start":540.58496,"end":540.82495,"confidence":0.999255,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.16761203110218048},{"word":"like","start":540.82495,"end":540.90497,"confidence":0.99667895,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2439575493335724},{"word":"there's","start":540.90497,"end":541.14496,"confidence":0.99926966,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.28214171528816223},{"word":"a","start":541.14496,"end":541.38495,"confidence":0.99828017,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2279501110315323},{"word":"password","start":541.38495,"end":541.88495,"confidence":0.997943,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.21069008111953735},{"word":"there","start":550.92,"end":551.08,"confidence":0.45311165,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.018839865922927856},{"word":"we","start":551.08,"end":551.24,"confidence":0.996425,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0008418075740337372},{"word":"go","start":551.24,"end":551.4,"confidence":0.9974507,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.0013746898621320724},{"word":"i","start":551.4,"end":551.64,"confidence":0.9975804,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0328286774456501},{"word":"logged","start":551.64,"end":552.12,"confidence":0.99925786,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.04115074872970581},{"word":"why","start":552.44,"end":552.68,"confidence":0.97219014,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10690048336982728},{"word":"did","start":552.68,"end":552.84,"confidence":0.98977345,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.12383780628442764},{"word":"it","start":552.84,"end":553.0,"confidence":0.99495196,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08996215462684631},{"word":"log","start":553.0,"end":553.32,"confidence":0.9866404,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.14035534858703613},{"word":"me","start":553.32,"end":553.48,"confidence":0.99767727,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1049187183380127},{"word":"out","start":553.48,"end":553.98,"confidence":0.99904096,"punctuated_word":"out?","sentiment":"neutral","sentiment_score":-0.10535255819559096},{"word":"what","start":555.0,"end":555.5,"confidence":0.6246238,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.03497691452503204},{"word":"6703","start":556.92,"end":559.82,"confidence":0.97590554,"punctuated_word":"6703.","sentiment":"neutral","sentiment_score":-0.015969764441251755},{"word":"alright","start":574.14996,"end":574.47,"confidence":0.8289692,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02433311752974987},{"word":"there","start":574.47,"end":574.70996,"confidence":0.99769837,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.01691543310880661},{"word":"we","start":574.70996,"end":574.87,"confidence":0.9993297,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.024249594658613205},{"word":"go","start":574.87,"end":575.27,"confidence":0.9973275,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.03740566968917847},{"word":"it's","start":575.27,"end":575.77,"confidence":0.9983331,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0020936219953000546},{"word":"in","start":575.99,"end":576.14996,"confidence":0.99961156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.019546527415513992},{"word":"there","start":576.14996,"end":576.47,"confidence":0.9985275,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.01792653277516365},{"word":"now","start":576.47,"end":576.79,"confidence":0.99613607,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.03132063150405884},{"word":"what","start":576.79,"end":577.02997,"confidence":0.99963534,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.08095607161521912},{"word":"do","start":577.02997,"end":577.19,"confidence":0.9991202,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08916499465703964},{"word":"i","start":577.19,"end":577.27,"confidence":0.9995722,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08198611438274384},{"word":"do","start":577.27,"end":577.43,"confidence":0.9998628,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08219452947378159},{"word":"now","start":577.43,"end":577.93,"confidence":0.9994583,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.05428669601678848},{"word":"says","start":578.07,"end":578.47,"confidence":0.49612603,"punctuated_word":"Says","sentiment":"neutral","sentiment_score":-0.08154483139514923},{"word":"disconnected","start":578.47,"end":578.97,"confidence":0.9445216,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.07332051545381546},{"word":"wait","start":592.115,"end":592.51495,"confidence":0.7948496,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":0.0014676041901111605},{"word":"on","start":592.51495,"end":592.755,"confidence":0.9973218,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.001981133595108986},{"word":"the","start":592.755,"end":593.255,"confidence":0.99858946,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004036745056509972},{"word":"on","start":593.315,"end":593.555,"confidence":0.99792755,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.004162095487117767},{"word":"the","start":593.555,"end":593.71497,"confidence":0.9994357,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0011555086821317673},{"word":"safari","start":593.71497,"end":594.21497,"confidence":0.8771926,"punctuated_word":"Safari?","sentiment":"neutral","sentiment_score":0.00669992808252573},{"word":"it","start":596.27496,"end":596.435,"confidence":0.9912397,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.005884984508156776},{"word":"says","start":596.435,"end":596.83496,"confidence":0.8976925,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.011331088840961456},{"word":"internet","start":596.83496,"end":597.33496,"confidence":0.83383775,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.0068356916308403015},{"word":"settings","start":597.555,"end":598.055,"confidence":0.94334996,"punctuated_word":"settings,","sentiment":"neutral","sentiment_score":0.01567457802593708},{"word":"wi","start":598.51495,"end":598.755,"confidence":0.9372026,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.016672233119606972},{"word":"fi","start":598.755,"end":599.07495,"confidence":0.99908257,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02314022183418274},{"word":"settings","start":599.07495,"end":599.57495,"confidence":0.99645454,"punctuated_word":"settings,","sentiment":"neutral","sentiment_score":0.021140195429325104},{"word":"client","start":600.435,"end":600.935,"confidence":0.5394892,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.03182141110301018},{"word":"management","start":601.39496,"end":601.89496,"confidence":0.9682991,"punctuated_word":"management,","sentiment":"neutral","sentiment_score":0.01985870487987995},{"word":"parental","start":603.36005,"end":603.86005,"confidence":0.9981172,"punctuated_word":"parental","sentiment":"neutral","sentiment_score":0.030474256724119183},{"word":"control","start":604.0,"end":604.5,"confidence":0.93985665,"punctuated_word":"control,","sentiment":"neutral","sentiment_score":0.012887662276625632},{"word":"and","start":604.56,"end":604.88,"confidence":0.99802554,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016142331063747406},{"word":"more","start":604.88,"end":605.38,"confidence":0.94517106,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.014915578067302704},{"word":"wi","start":610.32,"end":610.64,"confidence":0.8749483,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.004097016528248787},{"word":"fi","start":610.64,"end":611.04004,"confidence":0.9994221,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.01064036786556244},{"word":"settings","start":611.04004,"end":611.54004,"confidence":0.7802826,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":0.00436053890734911},{"word":"yep","start":611.68005,"end":612.16003,"confidence":0.9896047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.011273997835814953},{"word":"and","start":612.16003,"end":612.4,"confidence":0.99088585,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01603451743721962},{"word":"then","start":612.4,"end":612.64,"confidence":0.9994104,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.018595166504383087},{"word":"what","start":612.64,"end":613.14,"confidence":0.99418724,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.028061287477612495},{"word":"no","start":619.875,"end":620.19495,"confidence":0.96871984,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24580776691436768},{"word":"it","start":620.19495,"end":620.355,"confidence":0.99885833,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2275730073451996},{"word":"just","start":620.355,"end":620.675,"confidence":0.9970079,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.23385080695152283},{"word":"says","start":620.675,"end":621.175,"confidence":0.99930024,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.14738497138023376},{"word":"there's","start":622.19495,"end":622.51495,"confidence":0.9978094,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1790955513715744},{"word":"a","start":622.51495,"end":622.75494,"confidence":0.9994573,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14637769758701324},{"word":"flip","start":622.75494,"end":623.07495,"confidence":0.9678187,"punctuated_word":"flip","sentiment":"neutral","sentiment_score":-0.11253111809492113},{"word":"switch","start":623.07495,"end":623.475,"confidence":0.99823076,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.11162638664245604},{"word":"here","start":623.475,"end":623.795,"confidence":0.9880234,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.13466283679008484},{"word":"it","start":623.795,"end":624.035,"confidence":0.9994425,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1346997618675232},{"word":"says","start":624.035,"end":624.535,"confidence":0.9982804,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.09762154519557951},{"word":"the","start":624.595,"end":625.095,"confidence":0.5124323,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06668926030397415},{"word":"2.4","start":625.235,"end":627.39496,"confidence":0.9320412,"punctuated_word":"2.4","sentiment":"neutral","sentiment_score":-0.061392009258270264},{"word":"wi","start":627.39496,"end":627.63495,"confidence":0.8373557,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.0543697252869606},{"word":"fi","start":627.63495,"end":627.875,"confidence":0.9983284,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.0358092337846756},{"word":"network","start":627.875,"end":628.355,"confidence":0.99691546,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.09537065029144288},{"word":"and","start":628.355,"end":628.595,"confidence":0.9618065,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09674067050218582},{"word":"five","start":628.595,"end":628.83496,"confidence":0.9985636,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.07171966135501862},{"word":"g","start":628.83496,"end":629.07495,"confidence":0.9978498,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.07015497237443924},{"word":"what","start":629.07495,"end":629.46,"confidence":0.5782376,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.1197599470615387},{"word":"it","start":629.54004,"end":629.7,"confidence":0.9934738,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1389538198709488},{"word":"says","start":629.7,"end":629.892,"confidence":0.99502426,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.0993061065673828},{"word":"do","start":629.892,"end":630.08405,"confidence":0.31338987,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12266841530799866},{"word":"i","start":630.08405,"end":630.276,"confidence":0.9907302,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13175666332244873},{"word":"have","start":630.276,"end":630.468,"confidence":0.99955004,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10667558759450912},{"word":"to","start":630.468,"end":630.66003,"confidence":0.995086,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10255777835845949},{"word":"click","start":630.66003,"end":631.06,"confidence":0.99940073,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.08697272837162018},{"word":"do","start":631.22003,"end":631.46,"confidence":0.99570566,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11643338203430176},{"word":"i","start":631.46,"end":631.54004,"confidence":0.9995497,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14355513453483582},{"word":"click","start":631.54004,"end":631.78,"confidence":0.99927646,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.10046359896659852},{"word":"that","start":631.78,"end":632.02,"confidence":0.99957126,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13564805686473846},{"word":"button","start":632.02,"end":632.52,"confidence":0.9993456,"punctuated_word":"button?","sentiment":"neutral","sentiment_score":-0.1030559241771698},{"word":"i'm","start":637.78,"end":637.94,"confidence":0.96266806,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4436045587062836},{"word":"not","start":637.94,"end":638.10004,"confidence":0.97132605,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3884956538677216},{"word":"i'm","start":638.10004,"end":638.26,"confidence":0.9977176,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4975243806838989},{"word":"not","start":638.26,"end":638.5,"confidence":0.9999149,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4910629093647003},{"word":"sure","start":638.5,"end":638.74005,"confidence":0.99983215,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.4538837969303131},{"word":"what","start":638.74005,"end":638.9,"confidence":0.9963098,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.5839257836341858},{"word":"i","start":638.9,"end":638.98004,"confidence":0.9900928,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5231726169586182},{"word":"meant","start":638.98004,"end":639.22003,"confidence":0.7242208,"punctuated_word":"meant","sentiment":"negative","sentiment_score":-0.4653894305229187},{"word":"to","start":639.22003,"end":639.38,"confidence":0.9996451,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4299817383289337},{"word":"do","start":639.38,"end":639.62,"confidence":0.9958971,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.17518667876720428},{"word":"it","start":639.62,"end":639.78,"confidence":0.99924797,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3607120811939239},{"word":"doesn't","start":639.78,"end":640.18,"confidence":0.9998877,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.3271181583404541},{"word":"have","start":640.18,"end":640.34,"confidence":0.99955755,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.30108463764190674},{"word":"that","start":640.34,"end":640.84,"confidence":0.9742677,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.3774860501289368},{"word":"there's","start":647.58496,"end":647.82495,"confidence":0.97090095,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.13682329654693604},{"word":"what","start":647.82495,"end":648.065,"confidence":0.9350165,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.14270010590553284},{"word":"sorry","start":648.065,"end":648.305,"confidence":0.9768654,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.23999708890914917},{"word":"there's","start":648.305,"end":648.70496,"confidence":0.994365,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.20572662353515625},{"word":"internet","start":648.70496,"end":649.185,"confidence":0.88232875,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.27706781029701233},{"word":"settings","start":649.185,"end":649.685,"confidence":0.9540204,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":-0.19333931803703308},{"word":"what","start":651.90497,"end":652.14496,"confidence":0.9978968,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03514845669269562},{"word":"do","start":652.14496,"end":652.225,"confidence":0.9991992,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04093262553215027},{"word":"i","start":652.225,"end":652.38495,"confidence":0.99976593,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03887858986854553},{"word":"do","start":652.38495,"end":652.625,"confidence":0.94538563,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.031849537044763565},{"word":"do","start":652.625,"end":652.70496,"confidence":0.8470569,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03140087053179741},{"word":"i","start":652.70496,"end":652.865,"confidence":0.9993149,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.031881436705589294},{"word":"click","start":652.865,"end":653.105,"confidence":0.99881315,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.020559631288051605},{"word":"it","start":653.105,"end":653.425,"confidence":0.9635873,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.02867892012000084},{"word":"and","start":653.425,"end":653.58496,"confidence":0.99864084,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02371590211987495},{"word":"then","start":653.58496,"end":654.08496,"confidence":0.9995933,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.020435960963368416},{"word":"it","start":654.225,"end":654.46497,"confidence":0.979157,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03278864920139313},{"word":"says","start":654.46497,"end":654.70496,"confidence":0.9938892,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.018879178911447525},{"word":"network","start":654.70496,"end":655.185,"confidence":0.9607436,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.0321958102285862},{"word":"status","start":655.185,"end":655.685,"confidence":0.99394107,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.027415897697210312},{"word":"disconnected","start":655.745,"end":656.245,"confidence":0.86197555,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.0494476743042469},{"word":"s","start":656.785,"end":657.18,"confidence":0.61794686,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":-0.020822711288928986},{"word":"it","start":657.66,"end":657.82,"confidence":0.77421176,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.026944108307361603},{"word":"says","start":657.82,"end":658.3,"confidence":0.95981824,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.01727433316409588},{"word":"ips","start":658.3,"end":658.8,"confidence":0.7742349,"punctuated_word":"IPS","sentiment":"neutral","sentiment_score":-0.005607696250081062},{"word":"type","start":659.02,"end":659.33997,"confidence":0.9675286,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.015118199400603771},{"word":"normal","start":659.33997,"end":659.82,"confidence":0.8025396,"punctuated_word":"normal,","sentiment":"neutral","sentiment_score":-0.005880317650735378},{"word":"internet","start":659.82,"end":660.32,"confidence":0.93903846,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.02764842659235001},{"word":"connection","start":660.38,"end":660.88,"confidence":0.99875796,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.015185466036200523},{"word":"type","start":660.94,"end":661.44,"confidence":0.9795298,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.0150913679972291},{"word":"pppoe","start":661.74,"end":662.24,"confidence":0.85058653,"punctuated_word":"PPPoE.","sentiment":"neutral","sentiment_score":-0.009383476339280604},{"word":"it","start":670.77997,"end":671.1,"confidence":0.90273345,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.011647416278719902},{"word":"says","start":671.1,"end":671.6,"confidence":0.9970216,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.0039919838309288025},{"word":"the","start":672.555,"end":672.715,"confidence":0.95338213,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0040140170603990555},{"word":"internet","start":672.715,"end":673.195,"confidence":0.96571064,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.01332368329167366},{"word":"through","start":673.195,"end":673.435,"confidence":0.9835581,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.0010469462722539902},{"word":"the","start":673.435,"end":673.59503,"confidence":0.996855,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006965277716517448},{"word":"pvp","start":673.59503,"end":674.075,"confidence":0.73709613,"punctuated_word":"PVP","sentiment":"neutral","sentiment_score":0.005625918507575989},{"word":"connect","start":674.075,"end":674.575,"confidence":0.30652434,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.017290696501731873},{"word":"and","start":675.515,"end":675.835,"confidence":0.6562015,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0069879163056612015},{"word":"password","start":675.835,"end":676.335,"confidence":0.9888833,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.005417492240667343},{"word":"by","start":676.475,"end":676.975,"confidence":0.9888271,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.004901764914393425},{"word":"sip","start":677.275,"end":677.775,"confidence":0.9761412,"punctuated_word":"SIP.","sentiment":"neutral","sentiment_score":-0.005419233813881874},{"word":"i","start":687.035,"end":687.195,"confidence":0.8342953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0654493123292923},{"word":"just","start":687.195,"end":687.515,"confidence":0.99885297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07330058515071869},{"word":"did","start":687.515,"end":687.9,"confidence":0.99490035,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.07339948415756226},{"word":"yeah","start":688.7,"end":688.86005,"confidence":0.96832824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0933735817670822},{"word":"i","start":688.86005,"end":689.02,"confidence":0.99935025,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09717532992362976},{"word":"did","start":689.02,"end":689.52,"confidence":0.99977356,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.09090597927570344},{"word":"no","start":693.58,"end":694.06,"confidence":0.9946103,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16006118059158325},{"word":"no","start":694.06,"end":694.30005,"confidence":0.99551964,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17638736963272095},{"word":"it","start":694.30005,"end":694.46,"confidence":0.9972338,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.143904447555542},{"word":"already","start":694.46,"end":694.7,"confidence":0.9993318,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.12706854939460754},{"word":"has","start":694.7,"end":694.86005,"confidence":0.9946398,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0976005643606186},{"word":"one","start":694.86005,"end":694.98004,"confidence":0.9784633,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.13428650796413422},{"word":"it","start":694.98004,"end":695.10004,"confidence":0.98450875,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07626515626907349},{"word":"says","start":695.10004,"end":695.42004,"confidence":0.9692243,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.02091747894883156},{"word":"p","start":695.42004,"end":695.58,"confidence":0.49456024,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.016124200075864792},{"word":"p","start":695.58,"end":695.74005,"confidence":0.97310525,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.023313269019126892},{"word":"p","start":695.74005,"end":695.9,"confidence":0.89632714,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.029883434996008873},{"word":"o","start":695.9,"end":696.22003,"confidence":0.99309397,"punctuated_word":"o","sentiment":"neutral","sentiment_score":-0.02579518035054207},{"word":"e","start":696.22003,"end":696.62,"confidence":0.54050595,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.034487370401620865},{"word":"user","start":696.62,"end":697.12,"confidence":0.9176643,"punctuated_word":"user","sentiment":"neutral","sentiment_score":-0.03120005503296852},{"word":"username","start":697.58,"end":698.08,"confidence":0.9116504,"punctuated_word":"username.","sentiment":"neutral","sentiment_score":-0.07158900797367096},{"word":"it's","start":698.38,"end":698.54004,"confidence":0.9990648,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.012358048930764198},{"word":"here","start":698.54004,"end":698.78,"confidence":0.7938688,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.020654337480664253},{"word":"and","start":698.78,"end":698.94,"confidence":0.99978226,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03914298117160797},{"word":"then","start":698.94,"end":699.10004,"confidence":0.99926525,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0406709760427475},{"word":"the","start":699.10004,"end":699.26,"confidence":0.9981292,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02720222994685173},{"word":"password","start":699.26,"end":699.66003,"confidence":0.9998654,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.04980537295341492},{"word":"is","start":699.66003,"end":699.82,"confidence":0.9991326,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03721098601818085},{"word":"here","start":699.82,"end":700.32,"confidence":0.9985596,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.054671645164489746},{"word":"okay","start":706.835,"end":707.335,"confidence":0.8446919,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.055440060794353485},{"word":"i","start":707.475,"end":707.635,"confidence":0.9979183,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06345021724700928},{"word":"will","start":707.635,"end":707.955,"confidence":0.9986076,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05939473956823349},{"word":"change","start":707.955,"end":708.195,"confidence":0.9998505,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.08136424422264099},{"word":"it","start":708.195,"end":708.695,"confidence":0.9991138,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.055301859974861145},{"word":"can","start":708.995,"end":709.235,"confidence":0.8860528,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07757209986448288},{"word":"i","start":709.235,"end":709.395,"confidence":0.99976486,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08122912794351578},{"word":"just","start":709.395,"end":709.635,"confidence":0.99985385,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0759071484208107},{"word":"change","start":709.635,"end":709.875,"confidence":0.9997687,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.08793700486421585},{"word":"it","start":709.875,"end":710.03503,"confidence":0.9994844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04583951085805893},{"word":"to","start":710.03503,"end":710.195,"confidence":0.9995945,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0682666078209877},{"word":"my","start":710.195,"end":710.435,"confidence":0.9998653,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.05448947101831436},{"word":"name","start":710.435,"end":710.935,"confidence":0.9991745,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.04330841451883316},{"word":"what","start":716.57,"end":716.81006,"confidence":0.5183993,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.03918727859854698},{"word":"is","start":716.81006,"end":716.97003,"confidence":0.9991265,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03989618644118309},{"word":"it","start":716.97003,"end":717.21,"confidence":0.997187,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.028101015836000443},{"word":"do","start":717.21,"end":717.29004,"confidence":0.9992111,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.018525315448641777},{"word":"you","start":717.29004,"end":717.37006,"confidence":0.99966717,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03002881072461605},{"word":"have","start":717.37006,"end":717.53,"confidence":0.9998765,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.029914990067481995},{"word":"it","start":717.53,"end":718.03,"confidence":0.9996828,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.021576842293143272},{"word":"oh","start":727.13,"end":727.37006,"confidence":0.6530282,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0026883110404014587},{"word":"right","start":727.37006,"end":727.69,"confidence":0.99701774,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.004928972572088242},{"word":"okay","start":727.69,"end":728.01,"confidence":0.99731696,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001955845393240452},{"word":"i","start":728.01,"end":728.17004,"confidence":0.9967366,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011549210175871847},{"word":"think","start":728.17004,"end":728.49005,"confidence":0.574424,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.014449628069996834},{"word":"yep","start":728.65,"end":729.105,"confidence":0.9134507,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.004441662225872278},{"word":"wait","start":731.105,"end":731.58496,"confidence":0.97669053,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":-0.022156396880745888},{"word":"the","start":731.58496,"end":731.745,"confidence":0.9937996,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.052014756947755814},{"word":"username","start":731.745,"end":732.245,"confidence":0.9894321,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.04492763802409172},{"word":"wait","start":733.02496,"end":733.425,"confidence":0.989958,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.06462420523166656},{"word":"where","start":733.425,"end":733.665,"confidence":0.99766433,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.09029983729124068},{"word":"is","start":733.665,"end":733.82495,"confidence":0.994538,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08060391247272491},{"word":"that","start":733.82495,"end":734.32495,"confidence":0.9567864,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.07229522615671158},{"word":"where","start":736.625,"end":736.865,"confidence":0.9531359,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.11766964942216872},{"word":"is","start":736.865,"end":737.105,"confidence":0.99589276,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10078392922878264},{"word":"that","start":737.105,"end":737.605,"confidence":0.95071584,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.08753804117441177},{"word":"the","start":738.945,"end":739.26495,"confidence":0.96912384,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.20163922011852264},{"word":"wrong","start":739.26495,"end":739.58496,"confidence":0.87604064,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.1488880217075348},{"word":"one","start":739.58496,"end":740.08496,"confidence":0.84717506,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.12943702936172485},{"word":"the","start":740.305,"end":740.545,"confidence":0.9972447,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04068903625011444},{"word":"username","start":740.545,"end":741.045,"confidence":0.99651563,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.03439287096261978},{"word":"l","start":742.225,"end":742.46497,"confidence":0.59647924,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.0034991949796676636},{"word":"n","start":742.46497,"end":742.96497,"confidence":0.9881213,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.00023331306874752045},{"word":"okay","start":745.13,"end":745.63,"confidence":0.9777883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07233741879463196},{"word":"i'll","start":745.69,"end":746.19,"confidence":0.99812305,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.060981422662734985},{"word":"copy","start":746.25,"end":746.65,"confidence":0.999355,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.06346513330936432},{"word":"that","start":746.65,"end":747.15,"confidence":0.99882925,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.056251440197229385},{"word":"yep","start":748.25,"end":748.75,"confidence":0.97402954,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09767100214958192},{"word":"and","start":752.97003,"end":753.13,"confidence":0.93864214,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07635029405355453},{"word":"then","start":753.13,"end":753.37,"confidence":0.9992894,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0734032690525055},{"word":"the","start":753.37,"end":753.61,"confidence":0.99623173,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09684830158948898},{"word":"password","start":753.61,"end":754.11,"confidence":0.9993382,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.08184640109539032},{"word":"is","start":756.065,"end":756.565,"confidence":0.9960163,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08871854841709137},{"word":"the","start":756.625,"end":757.125,"confidence":0.9972536,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08458097279071808},{"word":"thing","start":757.185,"end":757.425,"confidence":0.9979068,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.07756374776363373},{"word":"you","start":757.425,"end":757.665,"confidence":0.7477544,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06280229985713959},{"word":"texted","start":757.665,"end":758.165,"confidence":0.8625307,"punctuated_word":"texted.","sentiment":"neutral","sentiment_score":0.05201245844364166},{"word":"i'll","start":763.265,"end":763.505,"confidence":0.9410649,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.075900137424469},{"word":"just","start":763.505,"end":763.825,"confidence":0.9999174,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06396409869194031},{"word":"copy","start":763.825,"end":764.145,"confidence":0.99986756,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.059275634586811066},{"word":"it","start":764.145,"end":764.645,"confidence":0.9923043,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06701391935348511},{"word":"yep","start":773.22,"end":773.62,"confidence":0.9128754,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0973030850291252},{"word":"two","start":773.62,"end":773.86,"confidence":0.9871006,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":0.060522954910993576},{"word":"seconds","start":773.86,"end":774.36,"confidence":0.9976791,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":0.06433579325675964},{"word":"okay","start":777.13995,"end":777.63995,"confidence":0.9804796,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07181909680366516},{"word":"and","start":777.7,"end":777.86,"confidence":0.9919709,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.062637098133564},{"word":"then","start":777.86,"end":778.36,"confidence":0.99976104,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05365711450576782},{"word":"continue","start":778.42,"end":778.92,"confidence":0.7091951,"punctuated_word":"continue.","sentiment":"neutral","sentiment_score":0.10012346506118774},{"word":"yep","start":779.3,"end":779.7,"confidence":0.996672,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12152805179357529},{"word":"okay","start":779.7,"end":779.94,"confidence":0.99894893,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1324174702167511},{"word":"so","start":779.94,"end":780.1,"confidence":0.99953663,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1587902009487152},{"word":"that's","start":780.1,"end":780.5,"confidence":0.92655694,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.16538521647453308},{"word":"saved","start":780.5,"end":781.0,"confidence":0.99128246,"punctuated_word":"saved.","sentiment":"neutral","sentiment_score":0.1572750359773636},{"word":"oh","start":781.7,"end":781.86,"confidence":0.81748706,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11042150855064392},{"word":"wait","start":781.86,"end":782.235,"confidence":0.9981736,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":0.10644139349460602},{"word":"yes","start":783.27496,"end":783.595,"confidence":0.903646,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1600678265094757},{"word":"it","start":783.595,"end":783.83496,"confidence":0.9990282,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1684437245130539},{"word":"says","start":783.83496,"end":784.235,"confidence":0.9901991,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.13755546510219574},{"word":"saved","start":784.235,"end":784.635,"confidence":0.6397848,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":0.18529236316680908},{"word":"successfully","start":784.635,"end":785.135,"confidence":0.9966399,"punctuated_word":"successfully.","sentiment":"neutral","sentiment_score":0.2092440575361252},{"word":"now","start":785.515,"end":785.755,"confidence":0.9956481,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.04493873193860054},{"word":"what","start":785.755,"end":786.255,"confidence":0.9932388,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":0.0242586862295866},{"word":"no","start":789.595,"end":789.755,"confidence":0.8964771,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17625358700752258},{"word":"it","start":789.755,"end":789.915,"confidence":0.98155206,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.14515727758407593},{"word":"says","start":789.915,"end":790.15497,"confidence":0.8750757,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.11679813265800476},{"word":"disconnected","start":790.15497,"end":790.65497,"confidence":0.9936974,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.08274855464696884},{"word":"yes","start":797.75,"end":798.07,"confidence":0.99062824,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.049414291977882385},{"word":"it's","start":798.07,"end":798.39,"confidence":0.6090634,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.5394456386566162},{"word":"saved","start":798.39,"end":798.79,"confidence":0.87267965,"punctuated_word":"saved","sentiment":"positive","sentiment_score":0.5040823817253113},{"word":"successfully","start":798.79,"end":799.29,"confidence":0.9986173,"punctuated_word":"successfully.","sentiment":"positive","sentiment_score":0.6067100167274475},{"word":"oh","start":806.595,"end":807.095,"confidence":0.7297766,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16003823280334473},{"word":"yeah","start":811.15497,"end":811.63495,"confidence":0.98199874,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.18147778511047363},{"word":"reboot","start":811.63495,"end":812.13495,"confidence":0.9978126,"punctuated_word":"Reboot.","sentiment":"neutral","sentiment_score":0.16017594933509827},{"word":"i","start":816.915,"end":817.07495,"confidence":0.9770412,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2109392881393433},{"word":"just","start":817.07495,"end":817.31494,"confidence":0.99895394,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.21055342257022855},{"word":"did","start":817.31494,"end":817.475,"confidence":0.9979594,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.2670944333076477},{"word":"it","start":817.475,"end":817.975,"confidence":0.9976397,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.21300306916236875},{"word":"it's","start":844.545,"end":844.785,"confidence":0.7061418,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.26171109080314636},{"word":"just","start":844.785,"end":845.185,"confidence":0.76428926,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2328315228223801},{"word":"loading","start":845.185,"end":845.685,"confidence":0.9976897,"punctuated_word":"loading.","sentiment":"neutral","sentiment_score":0.2572428286075592},{"word":"it's","start":852.63,"end":852.95,"confidence":0.9895015,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.12053792178630827},{"word":"what","start":852.95,"end":853.27,"confidence":0.98298323,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":0.05255936458706856},{"word":"sorry","start":853.27,"end":853.77,"confidence":0.75173557,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.0017728228121995926},{"word":"yep","start":860.39,"end":860.89,"confidence":0.9857843,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07711906731128693},{"word":"rebooted","start":891.555,"end":892.055,"confidence":0.9064097,"punctuated_word":"Rebooted.","sentiment":"neutral","sentiment_score":-0.0010129306465387344},{"word":"no","start":897.635,"end":897.79504,"confidence":0.8217149,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1099284291267395},{"word":"it's","start":897.79504,"end":898.03503,"confidence":0.9921913,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07834802567958832},{"word":"asking","start":898.03503,"end":898.35504,"confidence":0.9845462,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.04950999841094017},{"word":"me","start":898.35504,"end":898.515,"confidence":0.93214357,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1415843367576599},{"word":"to","start":898.515,"end":898.675,"confidence":0.9287951,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09337066113948822},{"word":"log","start":898.675,"end":898.91504,"confidence":0.9939804,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.08448542654514313},{"word":"it's","start":898.995,"end":899.315,"confidence":0.7514274,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13858436048030853},{"word":"asking","start":899.315,"end":899.555,"confidence":0.99903154,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.13308987021446228},{"word":"me","start":899.555,"end":899.715,"confidence":0.9982097,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.19029998779296875},{"word":"to","start":899.715,"end":899.875,"confidence":0.9937874,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13804033398628235},{"word":"log","start":899.875,"end":900.115,"confidence":0.9993092,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.1453840434551239},{"word":"back","start":900.115,"end":900.275,"confidence":0.9982502,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.15496976673603058},{"word":"in","start":900.275,"end":900.675,"confidence":0.98449796,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.16171850264072418},{"word":"incorrect","start":900.675,"end":901.175,"confidence":0.9949856,"punctuated_word":"Incorrect","sentiment":"negative","sentiment_score":-0.5490605235099792},{"word":"password","start":901.23505,"end":901.635,"confidence":0.91423726,"punctuated_word":"password.","sentiment":"negative","sentiment_score":-0.5567753314971924},{"word":"what","start":901.635,"end":901.79504,"confidence":0.9986374,"punctuated_word":"What","sentiment":"negative","sentiment_score":-0.400277704000473},{"word":"do","start":901.79504,"end":901.875,"confidence":0.9926146,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3749999403953552},{"word":"you","start":901.875,"end":901.955,"confidence":0.9990741,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.37077829241752625},{"word":"mean","start":901.955,"end":902.275,"confidence":0.99917233,"punctuated_word":"mean?","sentiment":"negative","sentiment_score":-0.35182031989097595},{"word":"i","start":902.275,"end":902.35504,"confidence":0.999821,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4208925366401672},{"word":"just","start":902.35504,"end":902.675,"confidence":0.9996618,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4061829447746277},{"word":"did","start":902.675,"end":902.91504,"confidence":0.9997559,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.4424431622028351},{"word":"the","start":902.91504,"end":903.075,"confidence":0.99967253,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48036375641822815},{"word":"password","start":903.075,"end":903.57,"confidence":0.99875706,"punctuated_word":"password.","sentiment":"negative","sentiment_score":-0.42453959584236145},{"word":"it's","start":905.97003,"end":906.13,"confidence":0.9951666,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4634970128536224},{"word":"saying","start":906.13,"end":906.37,"confidence":0.99984944,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.46357497572898865},{"word":"the","start":906.37,"end":906.53,"confidence":0.9976417,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5732727646827698},{"word":"password","start":906.53,"end":907.01,"confidence":0.9982665,"punctuated_word":"password","sentiment":"negative","sentiment_score":-0.5355047583580017},{"word":"that","start":907.01,"end":907.17,"confidence":0.9994605,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5670331716537476},{"word":"you","start":907.17,"end":907.41003,"confidence":0.9938393,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6082348823547363},{"word":"gave","start":907.41003,"end":907.65,"confidence":0.9998436,"punctuated_word":"gave","sentiment":"negative","sentiment_score":-0.5073652267456055},{"word":"me","start":907.65,"end":907.81,"confidence":0.9987405,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5638625025749207},{"word":"is","start":907.81,"end":908.05,"confidence":0.9922767,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5848899483680725},{"word":"incorrect","start":908.05,"end":908.55,"confidence":0.99459124,"punctuated_word":"incorrect.","sentiment":"negative","sentiment_score":-0.5268023014068604},{"word":"oh","start":911.33,"end":911.49,"confidence":0.7880515,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2660684585571289},{"word":"maybe","start":911.49,"end":911.81,"confidence":0.998423,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.33643659949302673},{"word":"because","start":911.81,"end":912.05,"confidence":0.98837996,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3298506736755371},{"word":"i","start":912.05,"end":912.13,"confidence":0.9996464,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3237815499305725},{"word":"need","start":912.13,"end":912.37,"confidence":0.999764,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.3059854209423065},{"word":"the","start":912.37,"end":912.87,"confidence":0.9695842,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2797861397266388},{"word":"the","start":913.81,"end":913.89,"confidence":0.92317706,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26590752601623535},{"word":"back","start":913.89,"end":914.21,"confidence":0.70928967,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1983732283115387},{"word":"of","start":914.21,"end":914.37,"confidence":0.9749654,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.30397453904151917},{"word":"the","start":914.37,"end":914.53,"confidence":0.97775114,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2764764130115509},{"word":"modem","start":914.53,"end":915.03,"confidence":0.9991762,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.1793997287750244},{"word":"password","start":915.41003,"end":915.89,"confidence":0.9970174,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.2921067476272583},{"word":"or","start":915.89,"end":916.05,"confidence":0.89736235,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2705206573009491},{"word":"something","start":916.05,"end":916.55,"confidence":0.9934161,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.2768298387527466},{"word":"okay","start":935.41,"end":935.73,"confidence":0.76580936,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.16444219648838043},{"word":"it","start":935.73,"end":935.97003,"confidence":0.9343614,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.27431824803352356},{"word":"still","start":935.97003,"end":936.21,"confidence":0.98858285,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.239662766456604},{"word":"says","start":936.21,"end":936.53,"confidence":0.99868304,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.2340184599161148},{"word":"disconnected","start":936.53,"end":937.03,"confidence":0.98860055,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.29249629378318787},{"word":"yep","start":947.355,"end":947.855,"confidence":0.87449265,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04808737337589264},{"word":"i","start":954.075,"end":954.15497,"confidence":0.84909815,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15759435296058655},{"word":"just","start":954.15497,"end":954.475,"confidence":0.91232723,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1335287094116211},{"word":"did","start":954.475,"end":954.635,"confidence":0.99744296,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.18029356002807617},{"word":"that","start":954.635,"end":954.875,"confidence":0.7253912,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.17269255220890045},{"word":"though","start":954.875,"end":955.375,"confidence":0.9821934,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.13425569236278534},{"word":"do","start":956.95496,"end":957.115,"confidence":0.9331088,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04986618086695671},{"word":"you","start":957.115,"end":957.27496,"confidence":0.9958055,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04546519368886947},{"word":"want","start":957.27496,"end":957.355,"confidence":0.9499341,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04507030546665192},{"word":"me","start":957.355,"end":957.435,"confidence":0.9980349,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04220143333077431},{"word":"to","start":957.435,"end":957.675,"confidence":0.9912874,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030515234917402267},{"word":"turn","start":957.675,"end":957.83496,"confidence":0.93779266,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.08448638021945953},{"word":"it","start":957.83496,"end":958.075,"confidence":0.9978855,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09491577744483948},{"word":"off","start":958.075,"end":958.5,"confidence":0.7731143,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.098177932202816},{"word":"do","start":959.3,"end":959.33997,"confidence":0.98432446,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.06261471658945084},{"word":"you","start":959.33997,"end":959.38,"confidence":0.996216,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.055607736110687256},{"word":"want","start":959.38,"end":959.46,"confidence":0.98793834,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.05326026678085327},{"word":"me","start":959.46,"end":959.54,"confidence":0.9970022,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0687180906534195},{"word":"to","start":959.54,"end":959.62,"confidence":0.97812,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0626206248998642},{"word":"turn","start":959.62,"end":959.86,"confidence":0.99936014,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.04523554444313049},{"word":"it","start":959.86,"end":959.94,"confidence":0.99719954,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08233298361301422},{"word":"on","start":959.94,"end":960.1,"confidence":0.9988483,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05616820603609085},{"word":"and","start":960.1,"end":960.26,"confidence":0.99867177,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06696870177984238},{"word":"off","start":960.26,"end":960.76,"confidence":0.99875903,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.06137959286570549},{"word":"there's","start":965.54,"end":965.78,"confidence":0.9805572,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.03131663799285889},{"word":"a","start":965.78,"end":965.94,"confidence":0.9988172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03274780884385109},{"word":"button","start":965.94,"end":966.26,"confidence":0.9998903,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.0459197498857975},{"word":"on","start":966.26,"end":966.42,"confidence":0.95278156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02999382466077805},{"word":"the","start":966.42,"end":966.58,"confidence":0.99954295,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03426697477698326},{"word":"back","start":966.58,"end":967.08,"confidence":0.9686153,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.02849304117262363},{"word":"i","start":972.405,"end":972.565,"confidence":0.64733917,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17973467707633972},{"word":"don't","start":972.565,"end":972.885,"confidence":0.9986994,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17563986778259277},{"word":"see","start":972.885,"end":973.205,"confidence":0.99876606,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.14375576376914978},{"word":"any","start":973.205,"end":973.445,"confidence":0.99971277,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.19209934771060944},{"word":"other","start":973.445,"end":973.685,"confidence":0.9988487,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.22407090663909912},{"word":"button","start":973.685,"end":974.005,"confidence":0.9930195,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.16984525322914124},{"word":"on","start":974.005,"end":974.245,"confidence":0.99915755,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16677787899971008},{"word":"the","start":974.245,"end":974.745,"confidence":0.99908745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13864539563655853},{"word":"modem","start":974.885,"end":975.385,"confidence":0.9944281,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.12771916389465332},{"word":"no","start":979.925,"end":980.16504,"confidence":0.9462289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11160050332546234},{"word":"there's","start":980.16504,"end":980.48505,"confidence":0.76920223,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.0923764631152153},{"word":"a","start":980.48505,"end":980.645,"confidence":0.56502116,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08414193987846375},{"word":"yeah","start":987.55,"end":987.79,"confidence":0.93001527,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030255548655986782},{"word":"i","start":987.79,"end":987.87,"confidence":0.9912129,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034224871546030045},{"word":"just","start":987.87,"end":988.11,"confidence":0.995869,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04724346846342087},{"word":"can't","start":988.11,"end":988.43,"confidence":0.99794346,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.058921948075294495},{"word":"see","start":988.43,"end":988.58997,"confidence":0.88875186,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.025843415409326553},{"word":"a","start":988.58997,"end":988.75,"confidence":0.73145634,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05651947855949402},{"word":"i","start":990.19,"end":990.43,"confidence":0.94190407,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21913835406303409},{"word":"just","start":990.43,"end":990.67,"confidence":0.7545714,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2196023017168045},{"word":"can't","start":990.67,"end":990.99,"confidence":0.9970164,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.20417766273021695},{"word":"see","start":990.99,"end":991.23,"confidence":0.9862067,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.18615907430648804},{"word":"a","start":991.23,"end":991.31,"confidence":0.9976404,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2461180239915848},{"word":"hole","start":991.31,"end":991.81,"confidence":0.83877605,"punctuated_word":"hole.","sentiment":"neutral","sentiment_score":-0.2340787649154663},{"word":"yes","start":999.14996,"end":999.555,"confidence":0.6632569,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0734274685382843},{"word":"okay","start":1005.15497,"end":1005.65497,"confidence":0.93154585,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0399845652282238},{"word":"okay","start":1009.62897,"end":1010.12897,"confidence":0.78236,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10097988694906236},{"word":"bye","start":1012.42896,"end":1012.92896,"confidence":0.721396,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.12386411428451538}],"paragraphs":{"transcript":"\nHello. Sorry. It's just me again. I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected. So I plugged my modem in, and what do I do now?\n\nNo. Okay. Yeah. That's fine. What do I do?\n\nI've connected it to the wall. Yes. I don't understand. There is no yellow table. Oh, yeah.\n\nLook at that. Maybe it's off. I don't have a yellow cable. There is a white one connected to the NBN thing. Can I connect that?\n\nWhere do I connect it? In the yellow bit? W a n? Yep. Okay.\n\nI'm connecting it now. Yeah. It's in there. Already. Yeah.\n\nIt's in there already. Yes. It's flashing red. Yep. Yep.\n\nOkay. Is it Airtel five g? Okay. Well, it's yep. There's a button.\n\nThe button? There is a button. I don't see a hole. Do you want me to press it? It says w p WPSRST power.\n\nI don't know. Where would it be? On the bottom or the back? Yeah. There's there's not.\n\nThere's only that power button. No. There's no hole. No hole at all. What was I doing?\n\nSorry. Okay. I just need to turn the Wi Fi back on. What do you mean? Sorry.\n\nI just haven't even found the the Internet's not even coming up on my phone. So Okay. So it's all logged in, but the thing's still red, flashing red. Alright. Where am I where am I entering them?\n\nWhat's that? So go into my browser and do what? Sir, I'm I'm searching up where where's that? The what? Sorry.\n\nYeah. I IP address. Yeah. It's there's an IP address. It is one nine two dot one.\n\nType that into the Google. One nine two dot okay. But the Internet's not working. How do I be connected to it? Okay.\n\nI've just typed it in. Oh, there we go. So what do I do now? Enter the enter the password. Please enter the router.\n\nPlease enter the router log login password. Sorry. On the box? Where's the password? Is it PIN?\n\nWhere's the password? No. What the password? Mhmm. Is it the no.\n\nIt just says modem and IP address. Yeah. PIN code PIN, no. PIN number? It says PIN, and then it says SSID.\n\nAlright. So type that in. No. It wants the Pa it wants the password. Is that the pardon?\n\nIs that PIN is that PINNoDot under the SSID? Alright. I'll try it. There it doesn't look like there's a password. There we go.\n\nI logged why did it log me out? What? 6703. Alright. There we go.\n\nIt's in there now. What do I do now? Says disconnected. Wait. On the on the Safari?\n\nIt says Internet settings, Wi Fi settings, client management, parental control, and more. Wi Fi settings? Yep. And then what? No.\n\nIt just says there's a flip switch here. It says the 2.4 Wi Fi network and five g what? It says do I have to click do I click that button? I'm not I'm not sure what I meant to do. It doesn't have that.\n\nThere's what? Sorry. There's Internet settings. What do I do? Do I click it?\n\nAnd then it says network status disconnected s. It says IPS type normal, Internet connection type PPPoE. It says the Internet through the PVP connect and password by SIP. I just did. Yeah.\n\nI did. No. No. It already has one. It says p p p o e user username.\n\nIt's here, and then the password is here. Okay. I will change it. Can I just change it to my name? What is it?\n\nDo you have it? Oh, right. Okay. I think yep. Wait.\n\nThe username wait. Where is that? Where is that? The wrong one. The username l n Okay.\n\nI'll copy that. Yep. And then the password is the thing you texted. I'll just copy it. Yep.\n\nTwo seconds. Okay. And then continue. Yep. Okay.\n\nSo that's saved. Oh, wait. Yes. It says saved successfully. Now what?\n\nNo. It says disconnected. Yes. It's saved successfully. Oh, yeah.\n\nReboot. I just did it. It's just loading. It's what? Sorry?\n\nYep. Rebooted. No. It's asking me to log it's asking me to log back in. Incorrect password.\n\nWhat do you mean? I just did the password. It's saying the password that you gave me is incorrect. Oh, maybe because I need the the back of the modem password or something. Okay.\n\nIt still says disconnected. Yep. I just did that, though. Do you want me to turn it off? Do you want me to turn it on and off?\n\nThere's a button on the back. I don't see any other button on the modem. No. There's a Yeah. I just can't see a I just can't see a hole.\n\nYes. Okay. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.14181435108184814},{"text":"Sorry.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2527288496494293},{"text":"It's just me again.","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.14480686001479626},{"text":"I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected.","start":6.0,"end":12.82,"sentiment":"positive","sentiment_score":0.6057126098557523},{"text":"So I plugged my modem in, and what do I do now?","start":13.905001,"end":17.445,"sentiment":"neutral","sentiment_score":0.18095085335274538}],"sentiment":"positive","sentiment_score":0.3960464991427757,"num_words":37,"start":2.0,"end":17.445},{"sentences":[{"text":"No.","start":24.065,"end":24.565,"sentiment":"neutral","sentiment_score":-0.05568825080990791},{"text":"Okay.","start":32.88,"end":33.2,"sentiment":"neutral","sentiment_score":0.13720783591270447},{"text":"Yeah.","start":33.2,"end":33.440002,"sentiment":"neutral","sentiment_score":0.1412261724472046},{"text":"That's fine.","start":33.440002,"end":34.0,"sentiment":"neutral","sentiment_score":0.19921066612005234},{"text":"What do I do?","start":34.0,"end":35.06,"sentiment":"neutral","sentiment_score":0.07793556619435549}],"sentiment":"neutral","sentiment_score":0.10365659495194753,"num_words":9,"start":24.065,"end":35.06},{"sentences":[{"text":"I've connected it to the wall.","start":45.085003,"end":47.085003,"sentiment":"neutral","sentiment_score":0.06474560064574082},{"text":"Yes.","start":47.085003,"end":47.585003,"sentiment":"neutral","sentiment_score":0.0593218058347702},{"text":"I don't understand.","start":61.53,"end":62.43,"sentiment":"neutral","sentiment_score":-0.15318457782268524},{"text":"There is no yellow table.","start":67.895004,"end":69.435005,"sentiment":"neutral","sentiment_score":-0.15715535283088683},{"text":"Oh, yeah.","start":71.655,"end":72.215004,"sentiment":"neutral","sentiment_score":-0.07786078751087189}],"sentiment":"neutral","sentiment_score":-0.05607392134911874,"num_words":17,"start":45.085003,"end":72.215004},{"sentences":[{"text":"Look at that.","start":72.215004,"end":73.115005,"sentiment":"neutral","sentiment_score":-0.08087091892957687},{"text":"Maybe it's off.","start":80.560005,"end":82.9,"sentiment":"neutral","sentiment_score":-0.10468525687853496},{"text":"I don't have a yellow cable.","start":94.975,"end":96.595,"sentiment":"neutral","sentiment_score":-0.11211561039090157},{"text":"There is a white one connected to the NBN thing.","start":108.91,"end":114.03001,"sentiment":"neutral","sentiment_score":-0.01774372309446335},{"text":"Can I connect that?","start":114.03001,"end":115.170006,"sentiment":"neutral","sentiment_score":-0.016121054999530315}],"sentiment":"neutral","sentiment_score":-0.056587832335096136,"num_words":26,"start":72.215004,"end":115.170006},{"sentences":[{"text":"Where do I connect it?","start":116.83,"end":117.71001,"sentiment":"neutral","sentiment_score":-0.03391388617455959},{"text":"In the yellow bit?","start":117.71001,"end":118.850006,"sentiment":"neutral","sentiment_score":-0.020998144522309303},{"text":"W a n?","start":124.645004,"end":125.865005,"sentiment":"neutral","sentiment_score":-0.014093542781968912},{"text":"Yep.","start":127.285,"end":127.685005,"sentiment":"neutral","sentiment_score":0.03015463426709175},{"text":"Okay.","start":127.685005,"end":128.005,"sentiment":"neutral","sentiment_score":0.0405038446187973}],"sentiment":"neutral","sentiment_score":-0.016084582744432346,"num_words":14,"start":116.83,"end":128.005},{"sentences":[{"text":"I'm connecting it now.","start":128.005,"end":129.30501,"sentiment":"neutral","sentiment_score":0.06107695121318102},{"text":"Yeah.","start":135.925,"end":136.16501,"sentiment":"neutral","sentiment_score":0.02187790349125862},{"text":"It's in there.","start":136.16501,"end":136.86,"sentiment":"neutral","sentiment_score":0.00855432078242302},{"text":"Already.","start":138.38,"end":138.78,"sentiment":"neutral","sentiment_score":0.007534896023571491},{"text":"Yeah.","start":138.78,"end":139.02,"sentiment":"neutral","sentiment_score":0.003703209571540356}],"sentiment":"neutral","sentiment_score":0.03030867762863636,"num_words":10,"start":128.005,"end":139.02},{"sentences":[{"text":"It's in there already.","start":139.02,"end":140.0,"sentiment":"neutral","sentiment_score":-0.006713165668770671},{"text":"Yes.","start":141.42,"end":141.92,"sentiment":"neutral","sentiment_score":0.03041369840502739},{"text":"It's flashing red.","start":148.22,"end":149.565,"sentiment":"neutral","sentiment_score":-0.06455524141589801},{"text":"Yep.","start":158.205,"end":158.705,"sentiment":"positive","sentiment_score":0.3382296562194824},{"text":"Yep.","start":159.005,"end":159.505,"sentiment":"neutral","sentiment_score":0.2898120880126953}],"sentiment":"neutral","sentiment_score":0.04379370557144284,"num_words":10,"start":139.02,"end":159.505},{"sentences":[{"text":"Okay.","start":169.92,"end":170.4,"sentiment":"neutral","sentiment_score":0.09308456629514694},{"text":"Is it Airtel five g?","start":170.4,"end":172.34,"sentiment":"neutral","sentiment_score":0.04223042279481888},{"text":"Okay.","start":175.44,"end":175.92,"sentiment":"neutral","sentiment_score":0.20675116777420044},{"text":"Well, it's yep.","start":175.92,"end":184.99501,"sentiment":"neutral","sentiment_score":0.1928056130806605},{"text":"There's a button.","start":191.63,"end":192.53,"sentiment":"neutral","sentiment_score":-0.01900441323717435}],"sentiment":"neutral","sentiment_score":0.07941472673645386,"num_words":13,"start":169.92,"end":192.53},{"sentences":[{"text":"The button?","start":194.03,"end":194.69,"sentiment":"neutral","sentiment_score":-0.01888626627624035},{"text":"There is a button.","start":202.03,"end":203.39,"sentiment":"neutral","sentiment_score":-0.06973572261631489},{"text":"I don't see a hole.","start":203.39,"end":204.61,"sentiment":"neutral","sentiment_score":-0.18534221053123473},{"text":"Do you want me to press it?","start":205.825,"end":207.125,"sentiment":"neutral","sentiment_score":-0.0908148203577314},{"text":"It says w p WPSRST power.","start":210.625,"end":216.485,"sentiment":"neutral","sentiment_score":-0.03481719549745321}],"sentiment":"neutral","sentiment_score":-0.08700139129844804,"num_words":24,"start":194.03,"end":216.485},{"sentences":[{"text":"I don't know.","start":227.12,"end":228.1,"sentiment":"neutral","sentiment_score":-0.14066484570503235},{"text":"Where would it be?","start":228.4,"end":229.45999,"sentiment":"neutral","sentiment_score":-0.08925732225179672},{"text":"On the bottom or the back?","start":234.715,"end":236.33499,"sentiment":"neutral","sentiment_score":-0.020735816409190495},{"text":"Yeah.","start":240.315,"end":240.555,"sentiment":"neutral","sentiment_score":-0.014178874902427197},{"text":"There's there's not.","start":240.555,"end":242.875,"sentiment":"neutral","sentiment_score":-0.061933024475971855}],"sentiment":"neutral","sentiment_score":-0.06490686311222174,"num_words":17,"start":227.12,"end":242.875},{"sentences":[{"text":"There's only that power button.","start":242.875,"end":244.815,"sentiment":"neutral","sentiment_score":-0.08603955507278442},{"text":"No.","start":249.45001,"end":249.77,"sentiment":"neutral","sentiment_score":-0.19849084317684176},{"text":"There's no hole.","start":249.77,"end":250.83,"sentiment":"neutral","sentiment_score":-0.1701644559701284},{"text":"No hole at all.","start":254.17001,"end":255.55,"sentiment":"neutral","sentiment_score":-0.16135787218809128},{"text":"What was I doing?","start":269.095,"end":270.055,"sentiment":"neutral","sentiment_score":-0.06952677946537733}],"sentiment":"neutral","sentiment_score":-0.12133650547441314,"num_words":17,"start":242.875,"end":270.055},{"sentences":[{"text":"Sorry.","start":270.055,"end":270.555,"sentiment":"neutral","sentiment_score":-0.09725993871688844},{"text":"Okay.","start":283.0,"end":283.5,"sentiment":"neutral","sentiment_score":0.05139423906803131},{"text":"I just need to turn the Wi Fi back on.","start":283.805,"end":286.86502,"sentiment":"neutral","sentiment_score":0.03324414789676666},{"text":"What do you mean?","start":296.20502,"end":296.92502,"sentiment":"neutral","sentiment_score":-0.09186366759240627},{"text":"Sorry.","start":296.92502,"end":297.42502,"sentiment":"neutral","sentiment_score":-0.1445176750421524}],"sentiment":"neutral","sentiment_score":-0.01325862153488047,"num_words":17,"start":270.055,"end":297.42502},{"sentences":[{"text":"I just haven't even found the the Internet's not even coming up on my phone.","start":315.105,"end":319.105,"sentiment":"negative","sentiment_score":-0.665425173441569},{"text":"So Okay.","start":319.105,"end":336.30002,"sentiment":"neutral","sentiment_score":-0.2603752017021179},{"text":"So it's all logged in, but the thing's still red, flashing red.","start":336.30002,"end":340.24002,"sentiment":"negative","sentiment_score":-0.33837705353895825},{"text":"Alright.","start":348.935,"end":349.255,"sentiment":"neutral","sentiment_score":0.016599435359239578},{"text":"Where am I where am I entering them?","start":349.255,"end":352.075,"sentiment":"neutral","sentiment_score":-0.02448077336885035}],"sentiment":"negative","sentiment_score":-0.3879447210286009,"num_words":38,"start":315.105,"end":352.075},{"sentences":[{"text":"What's that?","start":355.89,"end":356.71,"sentiment":"neutral","sentiment_score":-0.03256249986588955},{"text":"So go into my browser and do what?","start":358.53,"end":360.79,"sentiment":"neutral","sentiment_score":-0.01723420270718634},{"text":"Sir, I'm I'm searching up where where's that?","start":370.095,"end":376.01498,"sentiment":"neutral","sentiment_score":-0.06545086205005646},{"text":"The what?","start":376.01498,"end":376.495,"sentiment":"neutral","sentiment_score":-0.05107057839632034},{"text":"Sorry.","start":376.495,"end":376.995,"sentiment":"neutral","sentiment_score":-0.0638125091791153}],"sentiment":"neutral","sentiment_score":-0.04250281827435607,"num_words":21,"start":355.89,"end":376.995},{"sentences":[{"text":"Yeah.","start":380.735,"end":381.235,"sentiment":"neutral","sentiment_score":-0.018489554524421692},{"text":"I IP address.","start":384.82,"end":386.76,"sentiment":"neutral","sentiment_score":-0.02697121041516463},{"text":"Yeah.","start":387.38,"end":387.78,"sentiment":"neutral","sentiment_score":-0.01924794167280197},{"text":"It's there's an IP address.","start":387.78,"end":391.08002,"sentiment":"neutral","sentiment_score":-0.0215181615203619},{"text":"It is one nine two dot one.","start":391.22,"end":394.6,"sentiment":"neutral","sentiment_score":-0.015939499251544476}],"sentiment":"neutral","sentiment_score":-0.019871672341490492,"num_words":17,"start":380.735,"end":394.6},{"sentences":[{"text":"Type that into the Google.","start":395.725,"end":397.02502,"sentiment":"neutral","sentiment_score":-0.010755861550569535},{"text":"One nine two dot okay.","start":399.64502,"end":410.465,"sentiment":"neutral","sentiment_score":-0.02392946109175682},{"text":"But the Internet's not working.","start":412.41998,"end":413.62,"sentiment":"neutral","sentiment_score":-0.17730498164892197},{"text":"How do I be connected to it?","start":413.62,"end":415.24,"sentiment":"neutral","sentiment_score":-0.1008860883968217},{"text":"Okay.","start":421.86,"end":422.18,"sentiment":"neutral","sentiment_score":-0.0025415532290935516}],"sentiment":"neutral","sentiment_score":-0.07689981275926465,"num_words":23,"start":395.725,"end":422.18},{"sentences":[{"text":"I've just typed it in.","start":422.18,"end":423.06,"sentiment":"neutral","sentiment_score":-0.012163209170103073},{"text":"Oh, there we go.","start":423.06,"end":423.69998,"sentiment":"neutral","sentiment_score":-0.008214881643652916},{"text":"So what do I do now?","start":423.69998,"end":424.91998,"sentiment":"neutral","sentiment_score":-0.026176047200957935},{"text":"Enter the enter the password.","start":426.185,"end":428.285,"sentiment":"neutral","sentiment_score":-0.029460228234529495},{"text":"Please enter the router.","start":430.585,"end":432.285,"sentiment":"neutral","sentiment_score":-0.02634401759132743}],"sentiment":"neutral","sentiment_score":-0.020975377798701327,"num_words":24,"start":422.18,"end":432.285},{"sentences":[{"text":"Please enter the router log login password.","start":433.065,"end":437.485,"sentiment":"neutral","sentiment_score":-0.05288556697113173},{"text":"Sorry.","start":437.705,"end":438.025,"sentiment":"neutral","sentiment_score":-0.06538970023393631},{"text":"On the box?","start":438.025,"end":438.75,"sentiment":"neutral","sentiment_score":-0.056438885629177094},{"text":"Where's the password?","start":446.91,"end":447.97,"sentiment":"neutral","sentiment_score":-0.05247796202699343},{"text":"Is it PIN?","start":451.31,"end":452.53,"sentiment":"neutral","sentiment_score":-0.051112612088521324}],"sentiment":"neutral","sentiment_score":-0.05386335578034906,"num_words":17,"start":433.065,"end":452.53},{"sentences":[{"text":"Where's the password?","start":453.82498,"end":454.72498,"sentiment":"neutral","sentiment_score":-0.06114519263307253},{"text":"No.","start":461.82498,"end":462.32498,"sentiment":"neutral","sentiment_score":-0.08621173352003098},{"text":"What the password?","start":468.44998,"end":469.43,"sentiment":"neutral","sentiment_score":-0.0511353425681591},{"text":"Mhmm.","start":469.72998,"end":470.22998,"sentiment":"neutral","sentiment_score":-0.07278938591480255},{"text":"Is it the no.","start":473.33,"end":475.49,"sentiment":"neutral","sentiment_score":-0.15703314915299416}],"sentiment":"neutral","sentiment_score":-0.09366461013754208,"num_words":12,"start":453.82498,"end":475.49},{"sentences":[{"text":"It just says modem and IP address.","start":475.49,"end":477.66998,"sentiment":"neutral","sentiment_score":-0.12003421038389206},{"text":"Yeah.","start":478.12997,"end":478.62997,"sentiment":"neutral","sentiment_score":-0.016394924372434616},{"text":"PIN code PIN, no.","start":480.16498,"end":481.685,"sentiment":"neutral","sentiment_score":-0.0500832898542285},{"text":"PIN number?","start":481.685,"end":482.905,"sentiment":"neutral","sentiment_score":-0.04083714075386524},{"text":"It says PIN, and then it says SSID.","start":485.525,"end":487.705,"sentiment":"neutral","sentiment_score":-0.03572309110313654}],"sentiment":"neutral","sentiment_score":-0.06474666212770072,"num_words":22,"start":475.49,"end":487.705},{"sentences":[{"text":"Alright.","start":494.1,"end":494.42,"sentiment":"neutral","sentiment_score":0.03765856474637985},{"text":"So type that in.","start":494.42,"end":495.72,"sentiment":"neutral","sentiment_score":0.010561438975855708},{"text":"No.","start":498.66,"end":498.9,"sentiment":"neutral","sentiment_score":-0.17027896642684937},{"text":"It wants the Pa it wants the password.","start":498.9,"end":501.72,"sentiment":"neutral","sentiment_score":-0.1722297975793481},{"text":"Is that the pardon?","start":504.5,"end":509.155,"sentiment":"neutral","sentiment_score":-0.04716215282678604}],"sentiment":"neutral","sentiment_score":-0.09204786876216531,"num_words":18,"start":494.1,"end":509.155},{"sentences":[{"text":"Is that PIN is that PINNoDot under the SSID?","start":515.375,"end":521.68,"sentiment":"neutral","sentiment_score":-0.06424670480191708},{"text":"Alright.","start":528.7,"end":529.1,"sentiment":"neutral","sentiment_score":0.14502443373203278},{"text":"I'll try it.","start":529.1,"end":530.07996,"sentiment":"neutral","sentiment_score":0.15222851435343424},{"text":"There it doesn't look like there's a password.","start":539.865,"end":541.88495,"sentiment":"neutral","sentiment_score":-0.22128161042928696},{"text":"There we go.","start":550.92,"end":551.4,"sentiment":"neutral","sentiment_score":-0.006102327878276507}],"sentiment":"neutral","sentiment_score":-0.0735445930622518,"num_words":24,"start":515.375,"end":551.4},{"sentences":[{"text":"I logged why did it log me out?","start":551.4,"end":553.98,"sentiment":"neutral","sentiment_score":-0.09316331194713712},{"text":"What?","start":555.0,"end":555.5,"sentiment":"neutral","sentiment_score":-0.03497691452503204},{"text":"6703.","start":556.92,"end":559.82,"sentiment":"neutral","sentiment_score":-0.015969764441251755},{"text":"Alright.","start":574.14996,"end":574.47,"sentiment":"neutral","sentiment_score":0.02433311752974987},{"text":"There we go.","start":574.47,"end":575.27,"sentiment":"neutral","sentiment_score":0.02619023248553276}],"sentiment":"neutral","sentiment_score":-0.04952495425407376,"num_words":14,"start":551.4,"end":575.27},{"sentences":[{"text":"It's in there now.","start":575.27,"end":576.79,"sentiment":"neutral","sentiment_score":-0.016675017424859107},{"text":"What do I do now?","start":576.79,"end":577.93,"sentiment":"neutral","sentiment_score":-0.07771768122911453},{"text":"Says disconnected.","start":578.07,"end":578.97,"sentiment":"neutral","sentiment_score":-0.07743267342448235},{"text":"Wait.","start":592.115,"end":592.51495,"sentiment":"neutral","sentiment_score":0.0014676041901111605},{"text":"On the on the Safari?","start":592.51495,"end":594.21497,"sentiment":"neutral","sentiment_score":0.0031448787078261374}],"sentiment":"neutral","sentiment_score":-0.034880107350866586,"num_words":17,"start":575.27,"end":594.21497},{"sentences":[{"text":"It says Internet settings, Wi Fi settings, client management, parental control, and more.","start":596.27496,"end":605.38,"sentiment":"neutral","sentiment_score":0.01744453365413042},{"text":"Wi Fi settings?","start":610.32,"end":611.54004,"sentiment":"neutral","sentiment_score":0.006365974433720112},{"text":"Yep.","start":611.68005,"end":612.16003,"sentiment":"neutral","sentiment_score":0.011273997835814953},{"text":"And then what?","start":612.16003,"end":613.14,"sentiment":"neutral","sentiment_score":-0.020896990473071735},{"text":"No.","start":619.875,"end":620.19495,"sentiment":"neutral","sentiment_score":-0.24580776691436768}],"sentiment":"neutral","sentiment_score":-0.0024451371282339096,"num_words":21,"start":596.27496,"end":620.19495},{"sentences":[{"text":"It just says there's a flip switch here.","start":620.19495,"end":623.795,"sentiment":"neutral","sentiment_score":-0.16163779702037573},{"text":"It says the 2.4 Wi Fi network and five g what?","start":623.795,"end":629.46,"sentiment":"neutral","sentiment_score":-0.08221158520741896},{"text":"It says do I have to click do I click that button?","start":629.54004,"end":632.52,"sentiment":"neutral","sentiment_score":-0.11567059966425101},{"text":"I'm not I'm not sure what I meant to do.","start":637.78,"end":639.62,"sentiment":"negative","sentiment_score":-0.4452227547764778},{"text":"It doesn't have that.","start":639.62,"end":640.84,"sentiment":"negative","sentiment_score":-0.3416002318263054}],"sentiment":"neutral","sentiment_score":-0.20898012187745835,"num_words":45,"start":620.19495,"end":640.84},{"sentences":[{"text":"There's what?","start":647.58496,"end":648.065,"sentiment":"neutral","sentiment_score":-0.13976170122623444},{"text":"Sorry.","start":648.065,"end":648.305,"sentiment":"neutral","sentiment_score":-0.23999708890914917},{"text":"There's Internet settings.","start":648.305,"end":649.685,"sentiment":"neutral","sentiment_score":-0.2253779172897339},{"text":"What do I do?","start":651.90497,"end":652.625,"sentiment":"neutral","sentiment_score":-0.036702302284538746},{"text":"Do I click it?","start":652.625,"end":653.425,"sentiment":"neutral","sentiment_score":-0.028130214661359787}],"sentiment":"neutral","sentiment_score":-0.10392745078674384,"num_words":14,"start":647.58496,"end":653.425},{"sentences":[{"text":"And then it says network status disconnected s.","start":653.425,"end":657.18,"sentiment":"neutral","sentiment_score":-0.028212723089382052},{"text":"It says IPS type normal, Internet connection type PPPoE.","start":657.66,"end":662.24,"sentiment":"neutral","sentiment_score":-0.015348154637548659},{"text":"It says the Internet through the PVP connect and password by SIP.","start":670.77997,"end":677.775,"sentiment":"neutral","sentiment_score":0.0004975241608917713},{"text":"I just did.","start":687.035,"end":687.9,"sentiment":"neutral","sentiment_score":0.07071646054585774},{"text":"Yeah.","start":688.7,"end":688.86005,"sentiment":"neutral","sentiment_score":0.0933735817670822}],"sentiment":"neutral","sentiment_score":-0.001586118882352656,"num_words":33,"start":653.425,"end":688.86005},{"sentences":[{"text":"I did.","start":688.86005,"end":689.52,"sentiment":"neutral","sentiment_score":0.0940406545996666},{"text":"No.","start":693.58,"end":694.06,"sentiment":"neutral","sentiment_score":-0.16006118059158325},{"text":"No.","start":694.06,"end":694.30005,"sentiment":"neutral","sentiment_score":-0.17638736963272095},{"text":"It already has one.","start":694.30005,"end":694.98004,"sentiment":"neutral","sentiment_score":-0.12571501731872559},{"text":"It says p p p o e user username.","start":694.98004,"end":698.08,"sentiment":"neutral","sentiment_score":-0.03661946145196756}],"sentiment":"neutral","sentiment_score":-0.0576942625510342,"num_words":17,"start":688.86005,"end":698.08},{"sentences":[{"text":"It's here, and then the password is here.","start":698.38,"end":700.32,"sentiment":"neutral","sentiment_score":-0.035214572213590145},{"text":"Okay.","start":706.835,"end":707.335,"sentiment":"neutral","sentiment_score":0.055440060794353485},{"text":"I will change it.","start":707.475,"end":708.695,"sentiment":"neutral","sentiment_score":0.06487776525318623},{"text":"Can I just change it to my name?","start":708.995,"end":710.935,"sentiment":"neutral","sentiment_score":0.06681867316365242},{"text":"What is it?","start":716.57,"end":717.21,"sentiment":"neutral","sentiment_score":0.03572816029191017}],"sentiment":"neutral","sentiment_score":0.028123683761805296,"num_words":24,"start":698.38,"end":717.21},{"sentences":[{"text":"Do you have it?","start":717.21,"end":718.03,"sentiment":"neutral","sentiment_score":0.025011489633470774},{"text":"Oh, right.","start":727.13,"end":727.69,"sentiment":"neutral","sentiment_score":0.00380864180624485},{"text":"Okay.","start":727.69,"end":728.01,"sentiment":"neutral","sentiment_score":0.001955845393240452},{"text":"I think yep.","start":728.01,"end":729.105,"sentiment":"neutral","sentiment_score":-0.01014683349058032},{"text":"Wait.","start":731.105,"end":731.58496,"sentiment":"neutral","sentiment_score":-0.022156396880745888}],"sentiment":"neutral","sentiment_score":0.005183835471556945,"num_words":11,"start":717.21,"end":731.58496},{"sentences":[{"text":"The username wait.","start":731.58496,"end":733.425,"sentiment":"neutral","sentiment_score":-0.053855533401171364},{"text":"Where is that?","start":733.425,"end":734.32495,"sentiment":"neutral","sentiment_score":-0.0810663253068924},{"text":"Where is that?","start":736.625,"end":737.605,"sentiment":"neutral","sentiment_score":-0.10199720660845439},{"text":"The wrong one.","start":738.945,"end":740.08496,"sentiment":"neutral","sentiment_score":-0.15998809039592743},{"text":"The username l n Okay.","start":740.305,"end":745.63,"sentiment":"neutral","sentiment_score":0.00019760392606258393}],"sentiment":"neutral","sentiment_score":-0.06998432044158964,"num_words":17,"start":731.58496,"end":745.63},{"sentences":[{"text":"I'll copy that.","start":745.69,"end":747.15,"sentiment":"neutral","sentiment_score":0.06023266538977623},{"text":"Yep.","start":748.25,"end":748.75,"sentiment":"neutral","sentiment_score":0.09767100214958192},{"text":"And then the password is the thing you texted.","start":752.97003,"end":758.165,"sentiment":"neutral","sentiment_score":0.07712514367368487},{"text":"I'll just copy it.","start":763.265,"end":764.645,"sentiment":"neutral","sentiment_score":0.06653844751417637},{"text":"Yep.","start":773.22,"end":773.62,"sentiment":"neutral","sentiment_score":0.0973030850291252}],"sentiment":"neutral","sentiment_score":0.07421956480377251,"num_words":18,"start":745.69,"end":773.62},{"sentences":[{"text":"Two seconds.","start":773.62,"end":774.36,"sentiment":"neutral","sentiment_score":0.06242937408387661},{"text":"Okay.","start":777.13995,"end":777.63995,"sentiment":"neutral","sentiment_score":0.07181909680366516},{"text":"And then continue.","start":777.7,"end":778.92,"sentiment":"neutral","sentiment_score":0.07213922590017319},{"text":"Yep.","start":779.3,"end":779.7,"sentiment":"neutral","sentiment_score":0.12152805179357529},{"text":"Okay.","start":779.7,"end":779.94,"sentiment":"neutral","sentiment_score":0.1324174702167511}],"sentiment":"neutral","sentiment_score":0.08338013058528304,"num_words":8,"start":773.62,"end":779.94},{"sentences":[{"text":"So that's saved.","start":779.94,"end":781.0,"sentiment":"neutral","sentiment_score":0.16048348446687064},{"text":"Oh, wait.","start":781.7,"end":782.235,"sentiment":"neutral","sentiment_score":0.10843145102262497},{"text":"Yes.","start":783.27496,"end":783.595,"sentiment":"neutral","sentiment_score":0.1600678265094757},{"text":"It says saved successfully.","start":783.595,"end":785.135,"sentiment":"neutral","sentiment_score":0.17513390257954597},{"text":"Now what?","start":785.515,"end":786.255,"sentiment":"neutral","sentiment_score":0.03459870908409357}],"sentiment":"neutral","sentiment_score":0.1356761842034757,"num_words":12,"start":779.94,"end":786.255},{"sentences":[{"text":"No.","start":789.595,"end":789.755,"sentiment":"neutral","sentiment_score":-0.17625358700752258},{"text":"It says disconnected.","start":789.755,"end":790.65497,"sentiment":"neutral","sentiment_score":-0.11490132162968318},{"text":"Yes.","start":797.75,"end":798.07,"sentiment":"neutral","sentiment_score":0.049414291977882385},{"text":"It's saved successfully.","start":798.07,"end":799.29,"sentiment":"positive","sentiment_score":0.550079345703125},{"text":"Oh, yeah.","start":806.595,"end":811.63495,"sentiment":"neutral","sentiment_score":0.17075800895690918}],"sentiment":"neutral","sentiment_score":0.15202107951045035,"num_words":10,"start":789.595,"end":811.63495},{"sentences":[{"text":"Reboot.","start":811.63495,"end":812.13495,"sentiment":"neutral","sentiment_score":0.16017594933509827},{"text":"I just did it.","start":816.915,"end":817.975,"sentiment":"neutral","sentiment_score":0.22539755329489708},{"text":"It's just loading.","start":844.545,"end":845.685,"sentiment":"neutral","sentiment_score":0.25059514741102856},{"text":"It's what?","start":852.63,"end":853.27,"sentiment":"neutral","sentiment_score":0.08654864318668842},{"text":"Sorry?","start":853.27,"end":853.77,"sentiment":"neutral","sentiment_score":0.0017728228121995926}],"sentiment":"neutral","sentiment_score":0.18076561035757716,"num_words":11,"start":811.63495,"end":853.77},{"sentences":[{"text":"Yep.","start":860.39,"end":860.89,"sentiment":"neutral","sentiment_score":0.07711906731128693},{"text":"Rebooted.","start":891.555,"end":892.055,"sentiment":"neutral","sentiment_score":-0.0010129306465387344},{"text":"No.","start":897.635,"end":897.79504,"sentiment":"neutral","sentiment_score":-0.1099284291267395},{"text":"It's asking me to log it's asking me to log back in.","start":897.79504,"end":900.675,"sentiment":"neutral","sentiment_score":-0.12578210948656002},{"text":"Incorrect password.","start":900.675,"end":901.635,"sentiment":"negative","sentiment_score":-0.5529179275035858}],"sentiment":"neutral","sentiment_score":-0.15582608595928726,"num_words":17,"start":860.39,"end":901.635},{"sentences":[{"text":"What do you mean?","start":901.635,"end":902.275,"sentiment":"negative","sentiment_score":-0.3744690641760826},{"text":"I just did the password.","start":902.275,"end":903.57,"sentiment":"negative","sentiment_score":-0.4348843991756439},{"text":"It's saying the password that you gave me is incorrect.","start":905.97003,"end":908.55,"sentiment":"negative","sentiment_score":-0.5394037544727326},{"text":"Oh, maybe because I need the the back of the modem password or something.","start":911.33,"end":916.55,"sentiment":"neutral","sentiment_score":-0.27896410865443094},{"text":"Okay.","start":935.41,"end":935.73,"sentiment":"neutral","sentiment_score":-0.16444219648838043}],"sentiment":"negative","sentiment_score":-0.3863610445576556,"num_words":34,"start":901.635,"end":935.73},{"sentences":[{"text":"It still says disconnected.","start":935.73,"end":937.03,"sentiment":"neutral","sentiment_score":-0.26012394204735756},{"text":"Yep.","start":947.355,"end":947.855,"sentiment":"neutral","sentiment_score":-0.04808737337589264},{"text":"I just did that, though.","start":954.075,"end":955.375,"sentiment":"neutral","sentiment_score":-0.15567297339439393},{"text":"Do you want me to turn it off?","start":956.95496,"end":958.5,"sentiment":"neutral","sentiment_score":-0.06133730476722121},{"text":"Do you want me to turn it on and off?","start":959.3,"end":960.76,"sentiment":"neutral","sentiment_score":-0.061490646377205846}],"sentiment":"neutral","sentiment_score":-0.10616260394454002,"num_words":28,"start":935.73,"end":960.76},{"sentences":[{"text":"There's a button on the back.","start":965.54,"end":967.08,"sentiment":"neutral","sentiment_score":-0.0337896728888154},{"text":"I don't see any other button on the modem.","start":972.405,"end":975.385,"sentiment":"neutral","sentiment_score":-0.16869869497087267},{"text":"No.","start":979.925,"end":980.16504,"sentiment":"neutral","sentiment_score":-0.11160050332546234},{"text":"There's a Yeah.","start":980.16504,"end":987.79,"sentiment":"neutral","sentiment_score":-0.06892465054988861},{"text":"I just can't see a I just can't see a hole.","start":987.79,"end":991.81,"sentiment":"neutral","sentiment_score":-0.1392752148888328}],"sentiment":"neutral","sentiment_score":-0.11904760369410118,"num_words":30,"start":965.54,"end":991.81},{"sentences":[{"text":"Yes.","start":999.14996,"end":999.555,"sentiment":"neutral","sentiment_score":0.0734274685382843},{"text":"Okay.","start":1005.15497,"end":1005.65497,"sentiment":"neutral","sentiment_score":-0.0399845652282238},{"text":"Okay.","start":1009.62897,"end":1010.12897,"sentiment":"neutral","sentiment_score":0.10097988694906236},{"text":"Bye.","start":1012.42896,"end":1012.92896,"sentiment":"neutral","sentiment_score":-0.12386411428451538}],"sentiment":"neutral","sentiment_score":0.002639668993651867,"num_words":4,"start":999.14996,"end":1012.92896}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello.\n\nChannel 0: Good morning.\n\nChannel 1: Sorry.\n\nChannel 0: This\n\nChannel 1: It's\n\nChannel 0: is Maureen.\n\nChannel 1: just me\n\nChannel 0: Yes.\n\nChannel 1: again.\n\nChannel 0: Mhmm.\n\nChannel 1: I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected.\n\nChannel 0: Mhmm.\n\nChannel 1: So I plugged my modem in, and what do I do now?\n\nChannel 0: Have you received my email instruction also?\n\nChannel 1: No.\n\nChannel 0: Yeah. Because I already send you the full instruction on how to set it up, but I can also guide you via phone.\n\nChannel 1: Okay. Yeah. That's fine. What do I do?\n\nChannel 0: Yeah. So please plug the router into the NTT box, the box on on your wall.\n\nChannel 1: I've connected it to the wall. Yes.\n\nChannel 0: Mhmm. Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port. It's w a n port on your router.\n\nChannel 1: I don't understand.\n\nChannel 0: Can you see the yellow cable?\n\nChannel 1: There is no yellow table. Oh, yeah. Look at that.\n\nChannel 0: Yeah.\n\nChannel 1: Maybe it's off. I don't have a yellow cable.\n\nChannel 0: But is is there other cable that we can use for us to connect the router to the NTD box?\n\nChannel 1: There is a white one connected to the NBN thing. Can I connect that? Where do I connect it? In the yellow bit?\n\nChannel 0: Can you see the w a n port at the back of the router?\n\nChannel 1: W a n?\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Okay. I'm connecting it now.\n\nChannel 0: Yeah. So the first end of the cable should be at the NTD box,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: It's\n\nChannel 0: the other\n\nChannel 1: in there.\n\nChannel 0: end is at the WAN port\n\nChannel 1: Already.\n\nChannel 0: on\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: It's\n\nChannel 0: router.\n\nChannel 1: in there already.\n\nChannel 0: Mhmm. Okay. So\n\nChannel 1: Yes.\n\nChannel 0: let's just wait a few minutes for the connection to establish. May I know the color of the indicator light?\n\nChannel 1: It's flashing red.\n\nChannel 0: Okay. So please look underneath the router. You'll find the speaker with your Wi Fi network name and password.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.\n\nChannel 1: Okay. Is it Airtel five\n\nChannel 0: Mhmm.\n\nChannel 1: g?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Well, it's\n\nChannel 0: Okay. So before we connect, can we do can we perform a full reset on the router to ensure\n\nChannel 1: yep.\n\nChannel 0: a clean start? Yeah. So on the back of the router, there's a small hole or button labeled reset.\n\nChannel 1: There's\n\nChannel 0: Please\n\nChannel 1: a\n\nChannel 0: press\n\nChannel 1: button.\n\nChannel 0: mhmm.\n\nChannel 1: The\n\nChannel 0: Or\n\nChannel 1: button?\n\nChannel 0: yeah. There's a is there a button labeled reset or a small hole?\n\nChannel 1: There is a button. I don't see a hole. Do you want me to press it?\n\nChannel 0: Can you see what is that button for?\n\nChannel 1: It\n\nChannel 0: Is it\n\nChannel 1: says\n\nChannel 0: the power\n\nChannel 1: w\n\nChannel 0: off?\n\nChannel 1: p WPSRST power.\n\nChannel 0: I I think that is the power button. How about reset? Is there a reset button?\n\nChannel 1: I don't know. Where would it be?\n\nChannel 0: Usually, on the back of the router.\n\nChannel 1: On the bottom or the back?\n\nChannel 0: At the back or\n\nChannel 1: Yeah.\n\nChannel 0: sides\n\nChannel 1: There's\n\nChannel 0: of the router?\n\nChannel 1: there's not. There's only that power button.\n\nChannel 0: Is there a small hole?\n\nChannel 1: No. There's no hole. No hole at all.\n\nChannel 0: Okay. Let's try to skip the reset. Can we log in now to the router's interface? Open a browser on your computer or laptop?\n\nChannel 1: What was I doing? Sorry.\n\nChannel 0: Let's now log in to the router's interface. Open a browser on your computer or laptop.\n\nChannel 1: Okay. I just need to turn the Wi Fi back on.\n\nChannel 0: And in the address bar, type the IP address printed on the back of your router.\n\nChannel 1: What\n\nChannel 0: You'll\n\nChannel 1: do you\n\nChannel 0: see\n\nChannel 1: mean?\n\nChannel 0: it there.\n\nChannel 1: Sorry.\n\nChannel 0: Hold on. In the address bar on on the browser, type in the IP address printed on the back of your router.\n\nChannel 1: I just haven't even found the the Internet's not even coming up on my phone. So Okay. So it's all logged in, but the thing's still red, flashing red.\n\nChannel 0: Yeah. That's okay for now because we're not yet entering the credentials, at the\n\nChannel 1: Alright.\n\nChannel 0: router's\n\nChannel 1: Where am I where am I entering them?\n\nChannel 0: interface at the router's interface\n\nChannel 1: What's that?\n\nChannel 0: on your browser.\n\nChannel 1: So go into my browser and do what?\n\nChannel 0: Type in the address bar printed I'm sorry. Type in the IP address printed on the back of your router.\n\nChannel 1: Sir, I'm I'm searching up where where's that? The what? Sorry.\n\nChannel 0: Can you see the sticker at the back of your router?\n\nChannel 1: Yeah.\n\nChannel 0: Is there IP address written\n\nChannel 1: I IP address.\n\nChannel 0: or\n\nChannel 1: Yeah. It's\n\nChannel 0: default access?\n\nChannel 1: there's an IP address. It is one nine two dot\n\nChannel 0: Yeah.\n\nChannel 1: one.\n\nChannel 0: That one. Mhmm.\n\nChannel 1: Type that\n\nChannel 0: So\n\nChannel 1: into the Google.\n\nChannel 0: browser. Yeah.\n\nChannel 1: One nine two dot\n\nChannel 0: Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if\n\nChannel 1: okay.\n\nChannel 0: you're not connected. Yeah.\n\nChannel 1: But the Internet's not working. How do I be connected to it?\n\nChannel 0: Yeah. That should be working even though you have no Internet connection because it's just the IP address.\n\nChannel 1: Okay. I've just typed it in. Oh, there we go. So what do I\n\nChannel 0: Mhmm.\n\nChannel 1: do now? Enter the enter the password.\n\nChannel 0: Use\n\nChannel 1: Please\n\nChannel 0: the\n\nChannel 1: enter\n\nChannel 0: default\n\nChannel 1: the\n\nChannel 0: username.\n\nChannel 1: router. Please enter\n\nChannel 0: Mhmm.\n\nChannel 1: the router log login password. Sorry. On the box?\n\nChannel 0: Yeah. It's also on the box. Use the default username and password on the back of the router to log in.\n\nChannel 1: Where's the password? Is it PIN? Where's the password?\n\nChannel 0: Can you see a username and password there written?\n\nChannel 1: No.\n\nChannel 0: How about a username?\n\nChannel 1: What the password? Mhmm. Is it the no. It just says modem and IP address. Yeah.\n\nPIN code PIN, no. PIN number? It says PIN, and then it says SSID.\n\nChannel 0: Okay. So the SSID is the name of the\n\nChannel 1: Alright. So type\n\nChannel 0: Wi\n\nChannel 1: that\n\nChannel 0: Fi.\n\nChannel 1: in.\n\nChannel 0: Mhmm.\n\nChannel 1: No.\n\nChannel 0: There's\n\nChannel 1: It\n\nChannel 0: no\n\nChannel 1: wants\n\nChannel 0: other\n\nChannel 1: the\n\nChannel 0: password?\n\nChannel 1: Pa it\n\nChannel 0: Mhmm.\n\nChannel 1: wants the password. Is\n\nChannel 0: Actually,\n\nChannel 1: that the\n\nChannel 0: the mhmm.\n\nChannel 1: pardon?\n\nChannel 0: Actually, the password should also be written at the back of the router where\n\nChannel 1: Is\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: said there's\n\nChannel 1: PIN\n\nChannel 0: no password.\n\nChannel 1: is that PINNoDot under the SSID?\n\nChannel 0: PIN, that might be the Wi Fi password.\n\nChannel 1: Alright. I'll try it.\n\nChannel 0: Mhmm. Yeah. But we can try to make sure. Is that also what you use when connecting to the Wi Fi, or there's no password?\n\nChannel 1: There it doesn't look like there's a password.\n\nChannel 0: Okay.\n\nChannel 1: There we go. I logged why did it log me out? What? 6703. Alright.\n\nThere we go. It's in there now. What do I do now? Says disconnected.\n\nChannel 0: Yeah. Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings?\n\nChannel 1: Wait. On the on the Safari?\n\nChannel 0: Yeah.\n\nChannel 1: It says Internet settings, Wi Fi settings, client management, parental control, and more.\n\nChannel 0: Can we click the Wi Fi setting?\n\nChannel 1: Wi Fi settings?\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. And then what?\n\nChannel 0: Is there is there a PPPoE or ask you to enter your username or password?\n\nChannel 1: No. It just says there's a flip switch here. It says the 2.4 Wi Fi network and five g what? It says do I have to click do I click that button?\n\nChannel 0: Sorry. Can you repeat that one?\n\nChannel 1: I'm not I'm not sure what I meant to do. It doesn't have that.\n\nChannel 0: There's no Internet or one setting. Right?\n\nChannel 1: There's what? Sorry. There's Internet settings.\n\nChannel 0: Mhmm.\n\nChannel 1: What do I do? Do I click it? And then it says\n\nChannel 0: Yeah.\n\nChannel 1: network status disconnected s. It says IPS type normal, Internet connection type PPPoE.\n\nChannel 0: At the connection type, is the PPPo e selected?\n\nChannel 1: It says the Internet through the PVP connect and password by SIP.\n\nChannel 0: Okay. Are you able to click the PPPoE?\n\nChannel 1: I just did. Yeah. I did.\n\nChannel 0: Mhmm. And does it ask you a username and password after?\n\nChannel 1: No. No. It already has one. It says p p p o e user username. It's here, and then the password is here.\n\nChannel 0: So you should change the username and password.\n\nChannel 1: Okay. I will change\n\nChannel 0: Yeah.\n\nChannel 1: it. Can I just change it to my name?\n\nChannel 0: Actually, it's the one that we provided via email.\n\nChannel 1: What is it? Do you have it?\n\nChannel 0: Yeah. And I the username and password that we texted you also, the l n\n\nChannel 1: Oh, right. Okay.\n\nChannel 0: dash\n\nChannel 1: I think\n\nChannel 0: Mhmm.\n\nChannel 1: yep.\n\nChannel 0: O r eight one. Yeah.\n\nChannel 1: Wait. The username wait. Where is that? Where is that? The wrong one.\n\nThe username\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: l n\n\nChannel 0: Oh, yeah. That's correct.\n\nChannel 1: Okay. I'll copy\n\nChannel 0: Dash\n\nChannel 1: that.\n\nChannel 0: o r. Mhmm.\n\nChannel 1: Yep. And then the password is the thing you texted.\n\nChannel 0: Yeah. It's AirLN.\n\nChannel 1: I'll just\n\nChannel 0: O.\n\nChannel 1: copy it.\n\nChannel 0: Then once you enter that one, just click save.\n\nChannel 1: Yep. Two seconds.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. And then continue. Yep. Okay. So that's saved.\n\nOh, wait. Yes. It says saved successfully. Now what?\n\nChannel 0: Mhmm. Is it rebooting?\n\nChannel 1: No. It says disconnected.\n\nChannel 0: But the credentials were saved successfully?\n\nChannel 1: Yes. It's saved successfully.\n\nChannel 0: Yeah. Can you see a reboot there at the Safari\n\nChannel 1: Oh,\n\nChannel 0: for you to reboot the router\n\nChannel 1: yeah. Reboot.\n\nChannel 0: and and detect yeah. And that for it to detect the new credentials.\n\nChannel 1: I just did it.\n\nChannel 0: Okay.\n\nChannel 1: It's just loading.\n\nChannel 0: Yeah. Let's just wait for it. I think it's now establishing the connection.\n\nChannel 1: It's what? Sorry?\n\nChannel 0: Let's just wait for it. I think it's establishing the connection now.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Rebooted. No. It's asking\n\nChannel 0: It's done.\n\nChannel 1: me to log it's asking me to log back in. Incorrect password. What do you mean? I just did the password. It's saying the password that you gave me is incorrect.\n\nOh, maybe because I need the the back of the modem password or something. Okay. It still says disconnected.\n\nChannel 0: Okay. And the router's indicator light's still red?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So I think we need to reset the router.\n\nChannel 1: I just did that, though.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you want me to\n\nChannel 0: No.\n\nChannel 1: turn\n\nChannel 0: The\n\nChannel 1: it\n\nChannel 0: one\n\nChannel 1: off? Do you want me to turn it on and off?\n\nChannel 0: no. We have to find the button. There should be a button there for\n\nChannel 1: There's\n\nChannel 0: the\n\nChannel 1: a button\n\nChannel 0: reset.\n\nChannel 1: on the back.\n\nChannel 0: Mhmm. But I think that's just the turning off button.\n\nChannel 1: I don't see any other button on the modem.\n\nChannel 0: There's also no, like, a small hole? Because\n\nChannel 1: No. There's\n\nChannel 0: if\n\nChannel 1: a\n\nChannel 0: there's no reset button, there should be a small hole. Then you need the PIN for it\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: I just\n\nChannel 0: click\n\nChannel 1: can't\n\nChannel 0: it.\n\nChannel 1: see\n\nChannel 0: You\n\nChannel 1: a\n\nChannel 0: have to press it.\n\nChannel 1: I just can't see a hole.\n\nChannel 0: Is it okay if you send me the picture of the router?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just a response to the email that I sent to you earlier for\n\nChannel 1: Okay.\n\nChannel 0: the pictures, then I'll review it, then I'll get back to you.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.06113502383232117}],"sentiment":"neutral","sentiment_score":0.06113502383232117,"channel":0,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hello.","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.14181435108184814}],"sentiment":"neutral","sentiment_score":0.14181435108184814,"channel":1,"num_words":1,"start":2.0,"end":2.5},{"sentences":[{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"positive","sentiment_score":0.36836177110671997}],"sentiment":"positive","sentiment_score":0.36836177110671997,"channel":0,"num_words":2,"start":2.32,"end":2.96},{"sentences":[{"text":"Sorry.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.2527288496494293}],"sentiment":"neutral","sentiment_score":0.2527288496494293,"channel":1,"num_words":1,"start":2.8,"end":3.1999998},{"sentences":[{"text":"This","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.19188810884952545}],"sentiment":"neutral","sentiment_score":0.19188810884952545,"channel":0,"num_words":1,"start":2.96,"end":3.1999998},{"sentences":[{"text":"It's","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.14129306375980377}],"sentiment":"neutral","sentiment_score":0.14129306375980377,"channel":1,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"is Maureen.","start":3.1999998,"end":3.78,"sentiment":"neutral","sentiment_score":0.1835528016090393}],"sentiment":"neutral","sentiment_score":0.1835528016090393,"channel":0,"num_words":2,"start":3.1999998,"end":3.78},{"sentences":[{"text":"just me","start":3.4399998,"end":4.0,"sentiment":"neutral","sentiment_score":0.09870699420571326}],"sentiment":"neutral","sentiment_score":0.09870699420571326,"channel":1,"num_words":2,"start":3.4399998,"end":4.0},{"sentences":[{"text":"Yes.","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.21946310997009277}],"sentiment":"neutral","sentiment_score":0.21946310997009277,"channel":0,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"again.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.2405203878879547}],"sentiment":"neutral","sentiment_score":0.2405203878879547,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Mhmm.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.31855058670043945}],"sentiment":"neutral","sentiment_score":0.31855058670043945,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected.","start":6.0,"end":12.82,"sentiment":"positive","sentiment_score":0.6057126098557523}],"sentiment":"positive","sentiment_score":0.6057126098557523,"channel":1,"num_words":19,"start":6.0,"end":12.82},{"sentences":[{"text":"Mhmm.","start":13.815001,"end":14.315001,"sentiment":"neutral","sentiment_score":0.21794559061527252}],"sentiment":"neutral","sentiment_score":0.21794559061527252,"channel":0,"num_words":1,"start":13.815001,"end":14.315001},{"sentences":[{"text":"So I plugged my modem in, and what do I do now?","start":13.905001,"end":17.445,"sentiment":"neutral","sentiment_score":0.18095085335274538}],"sentiment":"neutral","sentiment_score":0.18095085335274538,"channel":1,"num_words":12,"start":13.905001,"end":17.445},{"sentences":[{"text":"Have you received my email instruction also?","start":18.535,"end":21.435001,"sentiment":"neutral","sentiment_score":0.06699906342795917}],"sentiment":"neutral","sentiment_score":0.06699906342795917,"channel":0,"num_words":7,"start":18.535,"end":21.435001},{"sentences":[{"text":"No.","start":24.065,"end":24.565,"sentiment":"neutral","sentiment_score":-0.05568825080990791}],"sentiment":"neutral","sentiment_score":-0.05568825080990791,"channel":1,"num_words":1,"start":24.065,"end":24.565},{"sentences":[{"text":"Yeah.","start":25.72,"end":25.96,"sentiment":"neutral","sentiment_score":0.03438863158226013},{"text":"Because I already send you the full instruction on how to set it up, but I can also guide you via phone.","start":25.96,"end":32.54,"sentiment":"neutral","sentiment_score":0.1357365609569983}],"sentiment":"neutral","sentiment_score":0.13133012924505316,"channel":0,"num_words":23,"start":25.72,"end":32.54},{"sentences":[{"text":"Okay.","start":32.88,"end":33.2,"sentiment":"neutral","sentiment_score":0.13720783591270447},{"text":"Yeah.","start":33.2,"end":33.440002,"sentiment":"neutral","sentiment_score":0.1412261724472046},{"text":"That's fine.","start":33.440002,"end":34.0,"sentiment":"neutral","sentiment_score":0.19921066612005234},{"text":"What do I do?","start":34.0,"end":35.06,"sentiment":"neutral","sentiment_score":0.07793556619435549}],"sentiment":"neutral","sentiment_score":0.12357470067217946,"channel":1,"num_words":8,"start":32.88,"end":35.06},{"sentences":[{"text":"Yeah.","start":36.28,"end":36.6,"sentiment":"neutral","sentiment_score":0.050244830548763275},{"text":"So please plug the router into the NTT box, the box on on your wall.","start":36.6,"end":42.805,"sentiment":"neutral","sentiment_score":0.03937902624408404}],"sentiment":"neutral","sentiment_score":0.04005813901312649,"channel":0,"num_words":16,"start":36.28,"end":42.805},{"sentences":[{"text":"I've connected it to the wall.","start":45.085003,"end":47.085003,"sentiment":"neutral","sentiment_score":0.06474560064574082},{"text":"Yes.","start":47.085003,"end":47.585003,"sentiment":"neutral","sentiment_score":0.0593218058347702}],"sentiment":"neutral","sentiment_score":0.06397077281560216,"channel":1,"num_words":7,"start":45.085003,"end":47.585003},{"sentences":[{"text":"Mhmm.","start":48.305,"end":48.805,"sentiment":"neutral","sentiment_score":0.039479032158851624},{"text":"Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port.","start":49.425,"end":57.100002,"sentiment":"neutral","sentiment_score":0.02577960853906054},{"text":"It's w a n port on your router.","start":57.24,"end":59.34,"sentiment":"neutral","sentiment_score":-0.01339123075013049}],"sentiment":"neutral","sentiment_score":0.0150772052999985,"channel":0,"num_words":28,"start":48.305,"end":59.34},{"sentences":[{"text":"I don't understand.","start":61.53,"end":62.43,"sentiment":"neutral","sentiment_score":-0.15318457782268524}],"sentiment":"neutral","sentiment_score":-0.15318457782268524,"channel":1,"num_words":3,"start":61.53,"end":62.43},{"sentences":[{"text":"Can you see the yellow cable?","start":64.92,"end":66.62,"sentiment":"neutral","sentiment_score":-0.11579081912835439}],"sentiment":"neutral","sentiment_score":-0.11579081912835439,"channel":0,"num_words":6,"start":64.92,"end":66.62},{"sentences":[{"text":"There is no yellow table.","start":67.895004,"end":69.435005,"sentiment":"neutral","sentiment_score":-0.15715535283088683},{"text":"Oh, yeah.","start":71.655,"end":72.215004,"sentiment":"neutral","sentiment_score":-0.07786078751087189},{"text":"Look at that.","start":72.215004,"end":73.115005,"sentiment":"neutral","sentiment_score":-0.08087091892957687}],"sentiment":"neutral","sentiment_score":-0.11841110959649086,"channel":1,"num_words":10,"start":67.895004,"end":73.115005},{"sentences":[{"text":"Yeah.","start":72.645,"end":73.145,"sentiment":"neutral","sentiment_score":-0.06424345076084137}],"sentiment":"neutral","sentiment_score":-0.06424345076084137,"channel":0,"num_words":1,"start":72.645,"end":73.145},{"sentences":[{"text":"Maybe it's off.","start":80.560005,"end":82.9,"sentiment":"neutral","sentiment_score":-0.10468525687853496},{"text":"I don't have a yellow cable.","start":94.975,"end":96.595,"sentiment":"neutral","sentiment_score":-0.11211561039090157}],"sentiment":"neutral","sentiment_score":-0.10963882588677937,"channel":1,"num_words":9,"start":80.560005,"end":96.595},{"sentences":[{"text":"But is is there other cable that we can use for us to connect the router to the NTD box?","start":101.435,"end":107.775,"sentiment":"neutral","sentiment_score":-0.03537392308935523}],"sentiment":"neutral","sentiment_score":-0.03537392308935523,"channel":0,"num_words":20,"start":101.435,"end":107.775},{"sentences":[{"text":"There is a white one connected to the NBN thing.","start":108.91,"end":114.03001,"sentiment":"neutral","sentiment_score":-0.01774372309446335},{"text":"Can I connect that?","start":114.03001,"end":115.170006,"sentiment":"neutral","sentiment_score":-0.016121054999530315},{"text":"Where do I connect it?","start":116.83,"end":117.71001,"sentiment":"neutral","sentiment_score":-0.03391388617455959},{"text":"In the yellow bit?","start":117.71001,"end":118.850006,"sentiment":"neutral","sentiment_score":-0.020998144522309303}],"sentiment":"neutral","sentiment_score":-0.021542759126295215,"channel":1,"num_words":23,"start":108.91,"end":118.850006},{"sentences":[{"text":"Can you see the w a n port at the back of the router?","start":120.68,"end":124.06,"sentiment":"neutral","sentiment_score":-0.015167279767670802}],"sentiment":"neutral","sentiment_score":-0.015167279767670802,"channel":0,"num_words":14,"start":120.68,"end":124.06},{"sentences":[{"text":"W a n?","start":124.645004,"end":125.865005,"sentiment":"neutral","sentiment_score":-0.014093542781968912}],"sentiment":"neutral","sentiment_score":-0.014093542781968912,"channel":1,"num_words":3,"start":124.645004,"end":125.865005},{"sentences":[{"text":"Mhmm.","start":126.36,"end":126.855,"sentiment":"neutral","sentiment_score":0.002178989350795746}],"sentiment":"neutral","sentiment_score":0.002178989350795746,"channel":0,"num_words":1,"start":126.36,"end":126.855},{"sentences":[{"text":"Yep.","start":127.285,"end":127.685005,"sentiment":"neutral","sentiment_score":0.03015463426709175},{"text":"Okay.","start":127.685005,"end":128.005,"sentiment":"neutral","sentiment_score":0.0405038446187973},{"text":"I'm connecting it now.","start":128.005,"end":129.30501,"sentiment":"neutral","sentiment_score":0.06107695121318102}],"sentiment":"neutral","sentiment_score":0.05249438062310219,"channel":1,"num_words":6,"start":127.285,"end":129.30501},{"sentences":[{"text":"Yeah.","start":129.895,"end":130.395,"sentiment":"neutral","sentiment_score":0.03758329898118973},{"text":"So the first end of the cable should be at the NTD box,","start":130.85501,"end":135.595,"sentiment":"neutral","sentiment_score":0.029138990462972567}],"sentiment":"neutral","sentiment_score":0.029742155357130935,"channel":0,"num_words":14,"start":129.895,"end":135.595},{"sentences":[{"text":"Yeah.","start":135.925,"end":136.16501,"sentiment":"neutral","sentiment_score":0.02187790349125862}],"sentiment":"neutral","sentiment_score":0.02187790349125862,"channel":1,"num_words":1,"start":135.925,"end":136.16501},{"sentences":[{"text":"and","start":136.05501,"end":136.215,"sentiment":"neutral","sentiment_score":0.008939074352383614}],"sentiment":"neutral","sentiment_score":0.008939074352383614,"channel":0,"num_words":1,"start":136.05501,"end":136.215},{"sentences":[{"text":"It's","start":136.16501,"end":136.405,"sentiment":"neutral","sentiment_score":0.014517320320010184}],"sentiment":"neutral","sentiment_score":0.014517320320010184,"channel":1,"num_words":1,"start":136.16501,"end":136.405},{"sentences":[{"text":"the other","start":136.215,"end":136.695,"sentiment":"neutral","sentiment_score":0.013750319369137287}],"sentiment":"neutral","sentiment_score":0.013750319369137287,"channel":0,"num_words":2,"start":136.215,"end":136.695},{"sentences":[{"text":"in there.","start":136.405,"end":136.86,"sentiment":"neutral","sentiment_score":0.0055728210136294365}],"sentiment":"neutral","sentiment_score":0.0055728210136294365,"channel":1,"num_words":2,"start":136.405,"end":136.86},{"sentences":[{"text":"end is at the WAN port","start":136.695,"end":138.315,"sentiment":"neutral","sentiment_score":0.005864855212469895}],"sentiment":"neutral","sentiment_score":0.005864855212469895,"channel":0,"num_words":6,"start":136.695,"end":138.315},{"sentences":[{"text":"Already.","start":138.38,"end":138.78,"sentiment":"neutral","sentiment_score":0.007534896023571491}],"sentiment":"neutral","sentiment_score":0.007534896023571491,"channel":1,"num_words":1,"start":138.38,"end":138.78},{"sentences":[{"text":"on","start":138.77501,"end":138.935,"sentiment":"neutral","sentiment_score":0.0024888478219509125}],"sentiment":"neutral","sentiment_score":0.0024888478219509125,"channel":0,"num_words":1,"start":138.77501,"end":138.935},{"sentences":[{"text":"Yeah.","start":138.78,"end":139.02,"sentiment":"neutral","sentiment_score":0.003703209571540356}],"sentiment":"neutral","sentiment_score":0.003703209571540356,"channel":1,"num_words":1,"start":138.78,"end":139.02},{"sentences":[{"text":"your","start":138.935,"end":139.095,"sentiment":"neutral","sentiment_score":-0.0095378328114748}],"sentiment":"neutral","sentiment_score":-0.0095378328114748,"channel":0,"num_words":1,"start":138.935,"end":139.095},{"sentences":[{"text":"It's","start":139.02,"end":139.18001,"sentiment":"neutral","sentiment_score":-0.007980141788721085}],"sentiment":"neutral","sentiment_score":-0.007980141788721085,"channel":1,"num_words":1,"start":139.02,"end":139.18001},{"sentences":[{"text":"router.","start":139.095,"end":139.595,"sentiment":"neutral","sentiment_score":-0.00570417195558548}],"sentiment":"neutral","sentiment_score":-0.00570417195558548,"channel":0,"num_words":1,"start":139.095,"end":139.595},{"sentences":[{"text":"in there already.","start":139.18001,"end":140.0,"sentiment":"neutral","sentiment_score":-0.006290840295453866}],"sentiment":"neutral","sentiment_score":-0.006290840295453866,"channel":1,"num_words":3,"start":139.18001,"end":140.0},{"sentences":[{"text":"Mhmm.","start":140.455,"end":140.955,"sentiment":"neutral","sentiment_score":0.0033005583100020885},{"text":"Okay.","start":141.17,"end":141.41,"sentiment":"neutral","sentiment_score":0.01802542805671692},{"text":"So","start":141.41,"end":141.56999,"sentiment":"neutral","sentiment_score":0.011125035583972933}],"sentiment":"neutral","sentiment_score":0.010817007316897312,"channel":0,"num_words":3,"start":140.455,"end":141.56999},{"sentences":[{"text":"Yes.","start":141.42,"end":141.92,"sentiment":"neutral","sentiment_score":0.03041369840502739}],"sentiment":"neutral","sentiment_score":0.03041369840502739,"channel":1,"num_words":1,"start":141.42,"end":141.92},{"sentences":[{"text":"let's just wait a few minutes for the connection to establish.","start":141.56999,"end":144.79,"sentiment":"neutral","sentiment_score":0.020123031159693546},{"text":"May I know the color of the indicator light?","start":145.81,"end":147.98999,"sentiment":"neutral","sentiment_score":-0.030325927254226472}],"sentiment":"neutral","sentiment_score":-0.002579000126570463,"channel":0,"num_words":20,"start":141.56999,"end":147.98999},{"sentences":[{"text":"It's flashing red.","start":148.22,"end":149.565,"sentiment":"neutral","sentiment_score":-0.06455524141589801}],"sentiment":"neutral","sentiment_score":-0.06455524141589801,"channel":1,"num_words":3,"start":148.22,"end":149.565},{"sentences":[{"text":"Okay.","start":151.09,"end":151.59,"sentiment":"neutral","sentiment_score":-0.04103690758347511},{"text":"So please look underneath the router.","start":151.73,"end":154.15,"sentiment":"neutral","sentiment_score":-0.038451277340451874},{"text":"You'll find the speaker with your Wi Fi network name and password.","start":154.685,"end":158.385,"sentiment":"neutral","sentiment_score":0.22981572772065798}],"sentiment":"neutral","sentiment_score":0.1308444295274584,"channel":0,"num_words":19,"start":151.09,"end":158.385},{"sentences":[{"text":"Yep.","start":158.205,"end":158.705,"sentiment":"positive","sentiment_score":0.3382296562194824},{"text":"Yep.","start":159.005,"end":159.505,"sentiment":"neutral","sentiment_score":0.2898120880126953}],"sentiment":"neutral","sentiment_score":0.31402087211608887,"channel":1,"num_words":2,"start":158.205,"end":159.505},{"sentences":[{"text":"So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.","start":159.565,"end":168.305,"sentiment":"neutral","sentiment_score":0.21904580554236536}],"sentiment":"neutral","sentiment_score":0.21904580554236536,"channel":0,"num_words":23,"start":159.565,"end":168.305},{"sentences":[{"text":"Okay.","start":169.92,"end":170.4,"sentiment":"neutral","sentiment_score":0.09308456629514694},{"text":"Is it Airtel five","start":170.4,"end":171.84,"sentiment":"neutral","sentiment_score":0.04609107971191406}],"sentiment":"neutral","sentiment_score":0.05548977702856064,"channel":1,"num_words":5,"start":169.92,"end":171.84},{"sentences":[{"text":"Mhmm.","start":171.6,"end":172.1,"sentiment":"neutral","sentiment_score":0.03321916610002518}],"sentiment":"neutral","sentiment_score":0.03321916610002518,"channel":0,"num_words":1,"start":171.6,"end":172.1},{"sentences":[{"text":"g?","start":171.84,"end":172.34,"sentiment":"neutral","sentiment_score":0.02678779512643814}],"sentiment":"neutral","sentiment_score":0.02678779512643814,"channel":1,"num_words":1,"start":171.84,"end":172.34},{"sentences":[{"text":"Yeah.","start":173.36,"end":173.76001,"sentiment":"neutral","sentiment_score":0.1493842899799347},{"text":"That's correct.","start":173.76001,"end":174.58,"sentiment":"neutral","sentiment_score":0.26261669397354126}],"sentiment":"neutral","sentiment_score":0.22487255930900574,"channel":0,"num_words":3,"start":173.36,"end":174.58},{"sentences":[{"text":"Okay.","start":175.44,"end":175.92,"sentiment":"neutral","sentiment_score":0.20675116777420044},{"text":"Well, it's","start":175.92,"end":176.82,"sentiment":"neutral","sentiment_score":0.1912946105003357}],"sentiment":"neutral","sentiment_score":0.19644679625829062,"channel":1,"num_words":3,"start":175.44,"end":176.82},{"sentences":[{"text":"Okay.","start":178.64,"end":178.96,"sentiment":"neutral","sentiment_score":0.13479170203208923},{"text":"So before we connect, can we do can we perform a full reset on the router to ensure","start":178.96,"end":184.935,"sentiment":"neutral","sentiment_score":0.08346447327898608}],"sentiment":"neutral","sentiment_score":0.08616590637125467,"channel":0,"num_words":19,"start":178.64,"end":184.935},{"sentences":[{"text":"yep.","start":184.49501,"end":184.99501,"sentiment":"neutral","sentiment_score":0.19582761824131012}],"sentiment":"neutral","sentiment_score":0.19582761824131012,"channel":1,"num_words":1,"start":184.49501,"end":184.99501},{"sentences":[{"text":"a clean start?","start":184.995,"end":185.875,"sentiment":"neutral","sentiment_score":0.17660044133663177},{"text":"Yeah.","start":185.875,"end":186.19499,"sentiment":"neutral","sentiment_score":0.013360779732465744},{"text":"So on the back of the router, there's a small hole or button labeled reset.","start":186.19499,"end":190.935,"sentiment":"neutral","sentiment_score":-0.025593879198034606}],"sentiment":"neutral","sentiment_score":0.008381785040623263,"channel":0,"num_words":19,"start":184.995,"end":190.935},{"sentences":[{"text":"There's","start":191.63,"end":191.87001,"sentiment":"neutral","sentiment_score":-0.020991072058677673}],"sentiment":"neutral","sentiment_score":-0.020991072058677673,"channel":1,"num_words":1,"start":191.63,"end":191.87001},{"sentences":[{"text":"Please","start":191.635,"end":191.95499,"sentiment":"neutral","sentiment_score":-0.015937218442559242}],"sentiment":"neutral","sentiment_score":-0.015937218442559242,"channel":0,"num_words":1,"start":191.635,"end":191.95499},{"sentences":[{"text":"a","start":191.87001,"end":192.03,"sentiment":"neutral","sentiment_score":-0.011578375473618507}],"sentiment":"neutral","sentiment_score":-0.011578375473618507,"channel":1,"num_words":1,"start":191.87001,"end":192.03},{"sentences":[{"text":"press","start":191.95499,"end":192.45499,"sentiment":"neutral","sentiment_score":-0.022735966369509697}],"sentiment":"neutral","sentiment_score":-0.022735966369509697,"channel":0,"num_words":1,"start":191.95499,"end":192.45499},{"sentences":[{"text":"button.","start":192.03,"end":192.53,"sentiment":"neutral","sentiment_score":-0.024443792179226875}],"sentiment":"neutral","sentiment_score":-0.024443792179226875,"channel":1,"num_words":1,"start":192.03,"end":192.53},{"sentences":[{"text":"mhmm.","start":193.235,"end":193.65,"sentiment":"neutral","sentiment_score":-0.0090947262942791}],"sentiment":"neutral","sentiment_score":-0.0090947262942791,"channel":0,"num_words":1,"start":193.235,"end":193.65},{"sentences":[{"text":"The","start":194.03,"end":194.19,"sentiment":"neutral","sentiment_score":-0.015015950426459312}],"sentiment":"neutral","sentiment_score":-0.015015950426459312,"channel":1,"num_words":1,"start":194.03,"end":194.19},{"sentences":[{"text":"Or","start":194.12999,"end":194.62999,"sentiment":"neutral","sentiment_score":-0.016632406041026115}],"sentiment":"neutral","sentiment_score":-0.016632406041026115,"channel":0,"num_words":1,"start":194.12999,"end":194.62999},{"sentences":[{"text":"button?","start":194.19,"end":194.69,"sentiment":"neutral","sentiment_score":-0.022756582126021385}],"sentiment":"neutral","sentiment_score":-0.022756582126021385,"channel":1,"num_words":1,"start":194.19,"end":194.69},{"sentences":[{"text":"yeah.","start":195.32999,"end":195.65,"sentiment":"neutral","sentiment_score":-0.016755394637584686},{"text":"There's a is there a button labeled reset or a small hole?","start":195.65,"end":199.98999,"sentiment":"neutral","sentiment_score":-0.04103702865540981}],"sentiment":"neutral","sentiment_score":-0.03916921065403865,"channel":0,"num_words":13,"start":195.32999,"end":199.98999},{"sentences":[{"text":"There is a button.","start":202.03,"end":203.39,"sentiment":"neutral","sentiment_score":-0.06973572261631489},{"text":"I don't see a hole.","start":203.39,"end":204.61,"sentiment":"neutral","sentiment_score":-0.18534221053123473},{"text":"Do you want me to press it?","start":205.825,"end":207.125,"sentiment":"neutral","sentiment_score":-0.0908148203577314}],"sentiment":"neutral","sentiment_score":-0.11508485535159707,"channel":1,"num_words":16,"start":202.03,"end":207.125},{"sentences":[{"text":"Can you see what is that button for?","start":207.535,"end":210.655,"sentiment":"neutral","sentiment_score":-0.06171616446226835}],"sentiment":"neutral","sentiment_score":-0.06171616446226835,"channel":0,"num_words":8,"start":207.535,"end":210.655},{"sentences":[{"text":"It","start":210.625,"end":210.865,"sentiment":"neutral","sentiment_score":-0.05738871544599533}],"sentiment":"neutral","sentiment_score":-0.05738871544599533,"channel":1,"num_words":1,"start":210.625,"end":210.865},{"sentences":[{"text":"Is it","start":210.655,"end":211.315,"sentiment":"neutral","sentiment_score":-0.04908394813537598}],"sentiment":"neutral","sentiment_score":-0.04908394813537598,"channel":0,"num_words":2,"start":210.655,"end":211.315},{"sentences":[{"text":"says","start":210.865,"end":211.365,"sentiment":"neutral","sentiment_score":-0.046410102397203445}],"sentiment":"neutral","sentiment_score":-0.046410102397203445,"channel":1,"num_words":1,"start":210.865,"end":211.365},{"sentences":[{"text":"the power","start":212.095,"end":212.575,"sentiment":"neutral","sentiment_score":-0.05165127292275429}],"sentiment":"neutral","sentiment_score":-0.05165127292275429,"channel":0,"num_words":2,"start":212.095,"end":212.575},{"sentences":[{"text":"w","start":212.30501,"end":212.625,"sentiment":"neutral","sentiment_score":-0.04161946102976799}],"sentiment":"neutral","sentiment_score":-0.04161946102976799,"channel":1,"num_words":1,"start":212.30501,"end":212.625},{"sentences":[{"text":"off?","start":212.575,"end":213.075,"sentiment":"neutral","sentiment_score":-0.053084976971149445}],"sentiment":"neutral","sentiment_score":-0.053084976971149445,"channel":0,"num_words":1,"start":212.575,"end":213.075},{"sentences":[{"text":"p WPSRST power.","start":212.625,"end":216.485,"sentiment":"neutral","sentiment_score":-0.02116163137058417}],"sentiment":"neutral","sentiment_score":-0.02116163137058417,"channel":1,"num_words":3,"start":212.625,"end":216.485},{"sentences":[{"text":"I I think that is the power button.","start":218.335,"end":221.075,"sentiment":"neutral","sentiment_score":-0.04418732738122344},{"text":"How about reset?","start":221.51,"end":222.39,"sentiment":"neutral","sentiment_score":-0.050496578216552734},{"text":"Is there a reset button?","start":222.39,"end":223.84999,"sentiment":"neutral","sentiment_score":-0.0699770100414753}],"sentiment":"neutral","sentiment_score":-0.05342958774417639,"channel":0,"num_words":16,"start":218.335,"end":223.84999},{"sentences":[{"text":"I don't know.","start":227.12,"end":228.1,"sentiment":"neutral","sentiment_score":-0.14066484570503235},{"text":"Where would it be?","start":228.4,"end":229.45999,"sentiment":"neutral","sentiment_score":-0.08925732225179672}],"sentiment":"neutral","sentiment_score":-0.11128911801746913,"channel":1,"num_words":7,"start":227.12,"end":229.45999},{"sentences":[{"text":"Usually, on the back of the router.","start":232.15,"end":234.17,"sentiment":"neutral","sentiment_score":-0.03507978336087295}],"sentiment":"neutral","sentiment_score":-0.03507978336087295,"channel":0,"num_words":7,"start":232.15,"end":234.17},{"sentences":[{"text":"On the bottom or the back?","start":234.715,"end":236.33499,"sentiment":"neutral","sentiment_score":-0.020735816409190495}],"sentiment":"neutral","sentiment_score":-0.020735816409190495,"channel":1,"num_words":6,"start":234.715,"end":236.33499},{"sentences":[{"text":"At the back or","start":238.845,"end":240.365,"sentiment":"neutral","sentiment_score":-0.016197629971429706}],"sentiment":"neutral","sentiment_score":-0.016197629971429706,"channel":0,"num_words":4,"start":238.845,"end":240.365},{"sentences":[{"text":"Yeah.","start":240.315,"end":240.555,"sentiment":"neutral","sentiment_score":-0.014178874902427197}],"sentiment":"neutral","sentiment_score":-0.014178874902427197,"channel":1,"num_words":1,"start":240.315,"end":240.555},{"sentences":[{"text":"sides","start":240.365,"end":240.845,"sentiment":"neutral","sentiment_score":-0.01035672053694725}],"sentiment":"neutral","sentiment_score":-0.01035672053694725,"channel":0,"num_words":1,"start":240.365,"end":240.845},{"sentences":[{"text":"There's","start":240.555,"end":241.055,"sentiment":"neutral","sentiment_score":-0.027220945805311203}],"sentiment":"neutral","sentiment_score":-0.027220945805311203,"channel":1,"num_words":1,"start":240.555,"end":241.055},{"sentences":[{"text":"of the router?","start":240.845,"end":241.665,"sentiment":"neutral","sentiment_score":-0.03675383826096853}],"sentiment":"neutral","sentiment_score":-0.03675383826096853,"channel":0,"num_words":3,"start":240.845,"end":241.665},{"sentences":[{"text":"there's not.","start":242.155,"end":242.875,"sentiment":"neutral","sentiment_score":-0.07928906381130219},{"text":"There's only that power button.","start":242.875,"end":244.815,"sentiment":"neutral","sentiment_score":-0.08603955507278442}],"sentiment":"neutral","sentiment_score":-0.0841108432837895,"channel":1,"num_words":7,"start":242.155,"end":244.815},{"sentences":[{"text":"Is there a small hole?","start":247.405,"end":248.865,"sentiment":"neutral","sentiment_score":-0.07815083712339402}],"sentiment":"neutral","sentiment_score":-0.07815083712339402,"channel":0,"num_words":5,"start":247.405,"end":248.865},{"sentences":[{"text":"No.","start":249.45001,"end":249.77,"sentiment":"neutral","sentiment_score":-0.19849084317684176},{"text":"There's no hole.","start":249.77,"end":250.83,"sentiment":"neutral","sentiment_score":-0.1701644559701284},{"text":"No hole at all.","start":254.17001,"end":255.55,"sentiment":"neutral","sentiment_score":-0.16135787218809128}],"sentiment":"neutral","sentiment_score":-0.169301962479949,"channel":1,"num_words":8,"start":249.45001,"end":255.55},{"sentences":[{"text":"Okay.","start":257.61002,"end":258.11002,"sentiment":"neutral","sentiment_score":-0.027913225814700127},{"text":"Let's try to skip the reset.","start":259.45,"end":261.71,"sentiment":"neutral","sentiment_score":-0.02994365431368351},{"text":"Can we log in now to the router's interface?","start":262.65,"end":265.31,"sentiment":"neutral","sentiment_score":-0.006820296713461478},{"text":"Open a browser on your computer or laptop?","start":265.61002,"end":267.95,"sentiment":"neutral","sentiment_score":-0.024059595307335258}],"sentiment":"neutral","sentiment_score":-0.019226441024026524,"channel":0,"num_words":24,"start":257.61002,"end":267.95},{"sentences":[{"text":"What was I doing?","start":269.095,"end":270.055,"sentiment":"neutral","sentiment_score":-0.06952677946537733},{"text":"Sorry.","start":270.055,"end":270.555,"sentiment":"neutral","sentiment_score":-0.09725993871688844}],"sentiment":"neutral","sentiment_score":-0.07507341131567954,"channel":1,"num_words":5,"start":269.095,"end":270.555},{"sentences":[{"text":"Let's now log in to the router's interface.","start":275.385,"end":277.885,"sentiment":"neutral","sentiment_score":-0.0036780131049454212},{"text":"Open a browser on your computer or laptop.","start":278.985,"end":281.725,"sentiment":"neutral","sentiment_score":0.00845184433273971}],"sentiment":"neutral","sentiment_score":0.0023869156138971452,"channel":0,"num_words":16,"start":275.385,"end":281.725},{"sentences":[{"text":"Okay.","start":283.0,"end":283.5,"sentiment":"neutral","sentiment_score":0.05139423906803131},{"text":"I just need to turn the Wi Fi back on.","start":283.805,"end":286.86502,"sentiment":"neutral","sentiment_score":0.03324414789676666}],"sentiment":"neutral","sentiment_score":0.034894156185063446,"channel":1,"num_words":11,"start":283.0,"end":286.86502},{"sentences":[{"text":"And in the address bar, type the IP address printed on the back of your router.","start":289.56,"end":294.62,"sentiment":"neutral","sentiment_score":-0.00078174052760005}],"sentiment":"neutral","sentiment_score":-0.00078174052760005,"channel":0,"num_words":16,"start":289.56,"end":294.62},{"sentences":[{"text":"What","start":296.20502,"end":296.365,"sentiment":"neutral","sentiment_score":-0.04789750277996063}],"sentiment":"neutral","sentiment_score":-0.04789750277996063,"channel":1,"num_words":1,"start":296.20502,"end":296.365},{"sentences":[{"text":"You'll","start":296.285,"end":296.52502,"sentiment":"neutral","sentiment_score":-0.07172610610723495}],"sentiment":"neutral","sentiment_score":-0.07172610610723495,"channel":0,"num_words":1,"start":296.285,"end":296.52502},{"sentences":[{"text":"do you","start":296.365,"end":296.685,"sentiment":"neutral","sentiment_score":-0.09860677272081375}],"sentiment":"neutral","sentiment_score":-0.09860677272081375,"channel":1,"num_words":2,"start":296.365,"end":296.685},{"sentences":[{"text":"see","start":296.52502,"end":296.68503,"sentiment":"neutral","sentiment_score":-0.1043686792254448}],"sentiment":"neutral","sentiment_score":-0.1043686792254448,"channel":0,"num_words":1,"start":296.52502,"end":296.68503},{"sentences":[{"text":"mean?","start":296.685,"end":296.92502,"sentiment":"neutral","sentiment_score":-0.12234362214803696}],"sentiment":"neutral","sentiment_score":-0.12234362214803696,"channel":1,"num_words":1,"start":296.685,"end":296.92502},{"sentences":[{"text":"it there.","start":296.68503,"end":297.08502,"sentiment":"neutral","sentiment_score":-0.09890909865498543}],"sentiment":"neutral","sentiment_score":-0.09890909865498543,"channel":0,"num_words":2,"start":296.68503,"end":297.08502},{"sentences":[{"text":"Sorry.","start":296.92502,"end":297.42502,"sentiment":"neutral","sentiment_score":-0.1445176750421524}],"sentiment":"neutral","sentiment_score":-0.1445176750421524,"channel":1,"num_words":1,"start":296.92502,"end":297.42502},{"sentences":[{"text":"Hold on.","start":297.08502,"end":297.90503,"sentiment":"neutral","sentiment_score":-0.09520462900400163},{"text":"In the address bar on on the browser, type in the IP address printed on the back of your router.","start":298.92502,"end":307.90503,"sentiment":"neutral","sentiment_score":-0.09938425775617361}],"sentiment":"neutral","sentiment_score":-0.09900429150597616,"channel":0,"num_words":22,"start":297.08502,"end":307.90503},{"sentences":[{"text":"I just haven't even found the the Internet's not even coming up on my phone.","start":315.105,"end":319.105,"sentiment":"negative","sentiment_score":-0.665425173441569},{"text":"So Okay.","start":319.105,"end":336.30002,"sentiment":"neutral","sentiment_score":-0.2603752017021179},{"text":"So it's all logged in, but the thing's still red, flashing red.","start":336.30002,"end":340.24002,"sentiment":"negative","sentiment_score":-0.33837705353895825}],"sentiment":"negative","sentiment_score":-0.5021604361205265,"channel":1,"num_words":29,"start":315.105,"end":340.24002},{"sentences":[{"text":"Yeah.","start":341.27002,"end":341.77002,"sentiment":"neutral","sentiment_score":-0.11017550528049468},{"text":"That's okay for now because we're not yet entering the credentials, at the","start":342.63,"end":349.165,"sentiment":"neutral","sentiment_score":-0.002312149852514266}],"sentiment":"neutral","sentiment_score":-0.010016675240227155,"channel":0,"num_words":14,"start":341.27002,"end":349.165},{"sentences":[{"text":"Alright.","start":348.935,"end":349.255,"sentiment":"neutral","sentiment_score":0.016599435359239578}],"sentiment":"neutral","sentiment_score":0.016599435359239578,"channel":1,"num_words":1,"start":348.935,"end":349.255},{"sentences":[{"text":"router's","start":349.165,"end":349.665,"sentiment":"neutral","sentiment_score":-0.008753597736358643}],"sentiment":"neutral","sentiment_score":-0.008753597736358643,"channel":0,"num_words":1,"start":349.165,"end":349.665},{"sentences":[{"text":"Where am I where am I entering them?","start":349.255,"end":352.075,"sentiment":"neutral","sentiment_score":-0.02448077336885035}],"sentiment":"neutral","sentiment_score":-0.02448077336885035,"channel":1,"num_words":8,"start":349.255,"end":352.075},{"sentences":[{"text":"interface at the router's interface","start":353.325,"end":354.86502,"sentiment":"neutral","sentiment_score":-0.02842448279261589}],"sentiment":"neutral","sentiment_score":-0.02842448279261589,"channel":0,"num_words":5,"start":353.325,"end":354.86502},{"sentences":[{"text":"What's that?","start":355.89,"end":356.71,"sentiment":"neutral","sentiment_score":-0.03256249986588955}],"sentiment":"neutral","sentiment_score":-0.03256249986588955,"channel":1,"num_words":2,"start":355.89,"end":356.71},{"sentences":[{"text":"on your browser.","start":356.765,"end":357.665,"sentiment":"neutral","sentiment_score":-0.02853444032371044}],"sentiment":"neutral","sentiment_score":-0.02853444032371044,"channel":0,"num_words":3,"start":356.765,"end":357.665},{"sentences":[{"text":"So go into my browser and do what?","start":358.53,"end":360.79,"sentiment":"neutral","sentiment_score":-0.01723420270718634}],"sentiment":"neutral","sentiment_score":-0.01723420270718634,"channel":1,"num_words":8,"start":358.53,"end":360.79},{"sentences":[{"text":"Type in the address bar printed I'm sorry.","start":362.28,"end":366.78,"sentiment":"neutral","sentiment_score":-0.045486755669116974},{"text":"Type in the IP address printed on the back of your router.","start":366.84,"end":369.74,"sentiment":"neutral","sentiment_score":-0.04224805673584342}],"sentiment":"neutral","sentiment_score":-0.04354353630915284,"channel":0,"num_words":20,"start":362.28,"end":369.74},{"sentences":[{"text":"Sir, I'm I'm searching up where where's that?","start":370.095,"end":376.01498,"sentiment":"neutral","sentiment_score":-0.06545086205005646},{"text":"The what?","start":376.01498,"end":376.495,"sentiment":"neutral","sentiment_score":-0.05107057839632034},{"text":"Sorry.","start":376.495,"end":376.995,"sentiment":"neutral","sentiment_score":-0.0638125091791153}],"sentiment":"neutral","sentiment_score":-0.06268732385201888,"channel":1,"num_words":11,"start":370.095,"end":376.995},{"sentences":[{"text":"Can you see the sticker at the back of your router?","start":378.175,"end":380.755,"sentiment":"neutral","sentiment_score":-0.041045206006277694}],"sentiment":"neutral","sentiment_score":-0.041045206006277694,"channel":0,"num_words":11,"start":378.175,"end":380.755},{"sentences":[{"text":"Yeah.","start":380.735,"end":381.235,"sentiment":"neutral","sentiment_score":-0.018489554524421692}],"sentiment":"neutral","sentiment_score":-0.018489554524421692,"channel":1,"num_words":1,"start":380.735,"end":381.235},{"sentences":[{"text":"Is there IP address written","start":382.495,"end":384.995,"sentiment":"neutral","sentiment_score":-0.01966109946370125}],"sentiment":"neutral","sentiment_score":-0.01966109946370125,"channel":0,"num_words":5,"start":382.495,"end":384.995},{"sentences":[{"text":"I IP address.","start":384.82,"end":386.76,"sentiment":"neutral","sentiment_score":-0.02697121041516463}],"sentiment":"neutral","sentiment_score":-0.02697121041516463,"channel":1,"num_words":3,"start":384.82,"end":386.76},{"sentences":[{"text":"or","start":387.375,"end":387.85498,"sentiment":"neutral","sentiment_score":-0.02081635221838951}],"sentiment":"neutral","sentiment_score":-0.02081635221838951,"channel":0,"num_words":1,"start":387.375,"end":387.85498},{"sentences":[{"text":"Yeah.","start":387.38,"end":387.78,"sentiment":"neutral","sentiment_score":-0.01924794167280197},{"text":"It's","start":387.78,"end":388.28,"sentiment":"neutral","sentiment_score":-0.023586958646774292}],"sentiment":"neutral","sentiment_score":-0.02141745015978813,"channel":1,"num_words":2,"start":387.38,"end":388.28},{"sentences":[{"text":"default access?","start":387.85498,"end":388.91498,"sentiment":"neutral","sentiment_score":-0.026129843667149544}],"sentiment":"neutral","sentiment_score":-0.026129843667149544,"channel":0,"num_words":2,"start":387.85498,"end":388.91498},{"sentences":[{"text":"there's an IP address.","start":389.7,"end":391.08002,"sentiment":"neutral","sentiment_score":-0.021000962238758802},{"text":"It is one nine two dot","start":391.22,"end":394.1,"sentiment":"neutral","sentiment_score":-0.01599843396494786}],"sentiment":"neutral","sentiment_score":-0.017999445274472236,"channel":1,"num_words":10,"start":389.7,"end":394.1},{"sentences":[{"text":"Yeah.","start":393.84,"end":394.31998,"sentiment":"neutral","sentiment_score":-0.012073648162186146}],"sentiment":"neutral","sentiment_score":-0.012073648162186146,"channel":0,"num_words":1,"start":393.84,"end":394.31998},{"sentences":[{"text":"one.","start":394.1,"end":394.6,"sentiment":"neutral","sentiment_score":-0.015585890971124172}],"sentiment":"neutral","sentiment_score":-0.015585890971124172,"channel":1,"num_words":1,"start":394.1,"end":394.6},{"sentences":[{"text":"That one.","start":394.31998,"end":395.12,"sentiment":"neutral","sentiment_score":-0.0200261645950377},{"text":"Mhmm.","start":395.12,"end":395.62,"sentiment":"neutral","sentiment_score":-0.013547438196837902}],"sentiment":"neutral","sentiment_score":-0.0178665891289711,"channel":0,"num_words":3,"start":394.31998,"end":395.62},{"sentences":[{"text":"Type that","start":395.725,"end":396.20502,"sentiment":"neutral","sentiment_score":-0.01318464707583189}],"sentiment":"neutral","sentiment_score":-0.01318464707583189,"channel":1,"num_words":2,"start":395.725,"end":396.20502},{"sentences":[{"text":"So","start":396.16,"end":396.66,"sentiment":"neutral","sentiment_score":-0.013757769949734213}],"sentiment":"neutral","sentiment_score":-0.013757769949734213,"channel":0,"num_words":1,"start":396.16,"end":396.66},{"sentences":[{"text":"into the Google.","start":396.20502,"end":397.02502,"sentiment":"neutral","sentiment_score":-0.00913667120039463}],"sentiment":"neutral","sentiment_score":-0.00913667120039463,"channel":1,"num_words":3,"start":396.20502,"end":397.02502},{"sentences":[{"text":"browser.","start":397.75998,"end":398.25998,"sentiment":"neutral","sentiment_score":-0.011910885572433472},{"text":"Yeah.","start":398.47998,"end":398.97998,"sentiment":"neutral","sentiment_score":-0.004984081257134676}],"sentiment":"neutral","sentiment_score":-0.008447483414784074,"channel":0,"num_words":2,"start":397.75998,"end":398.97998},{"sentences":[{"text":"One nine two dot","start":399.64502,"end":401.98502,"sentiment":"neutral","sentiment_score":-0.008889473043382168}],"sentiment":"neutral","sentiment_score":-0.008889473043382168,"channel":1,"num_words":4,"start":399.64502,"end":401.98502},{"sentences":[{"text":"Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if","start":402.495,"end":410.015,"sentiment":"neutral","sentiment_score":-0.06494209248768656}],"sentiment":"neutral","sentiment_score":-0.06494209248768656,"channel":0,"num_words":19,"start":402.495,"end":410.015},{"sentences":[{"text":"okay.","start":409.965,"end":410.465,"sentiment":"neutral","sentiment_score":-0.08408941328525543}],"sentiment":"neutral","sentiment_score":-0.08408941328525543,"channel":1,"num_words":1,"start":409.965,"end":410.465},{"sentences":[{"text":"you're not connected.","start":410.015,"end":410.915,"sentiment":"neutral","sentiment_score":-0.11044323941071828},{"text":"Yeah.","start":411.375,"end":411.875,"sentiment":"neutral","sentiment_score":-0.07088392227888107}],"sentiment":"neutral","sentiment_score":-0.10055341012775898,"channel":0,"num_words":4,"start":410.015,"end":411.875},{"sentences":[{"text":"But the Internet's not working.","start":412.41998,"end":413.62,"sentiment":"neutral","sentiment_score":-0.17730498164892197},{"text":"How do I be connected to it?","start":413.62,"end":415.24,"sentiment":"neutral","sentiment_score":-0.1008860883968217}],"sentiment":"neutral","sentiment_score":-0.13272729391853014,"channel":1,"num_words":12,"start":412.41998,"end":415.24},{"sentences":[{"text":"Yeah.","start":415.72,"end":416.12,"sentiment":"neutral","sentiment_score":-0.012486722320318222},{"text":"That should be working even though you have no Internet connection because it's just the IP address.","start":416.12,"end":421.5,"sentiment":"neutral","sentiment_score":-0.08663438435863047}],"sentiment":"neutral","sentiment_score":-0.08251506980094644,"channel":0,"num_words":18,"start":415.72,"end":421.5},{"sentences":[{"text":"Okay.","start":421.86,"end":422.18,"sentiment":"neutral","sentiment_score":-0.0025415532290935516},{"text":"I've just typed it in.","start":422.18,"end":423.06,"sentiment":"neutral","sentiment_score":-0.012163209170103073},{"text":"Oh, there we go.","start":423.06,"end":423.69998,"sentiment":"neutral","sentiment_score":-0.008214881643652916},{"text":"So what do I","start":423.69998,"end":424.25998,"sentiment":"neutral","sentiment_score":-0.027141569182276726}],"sentiment":"neutral","sentiment_score":-0.014627385884523392,"channel":1,"num_words":14,"start":421.86,"end":424.25998},{"sentences":[{"text":"Mhmm.","start":424.2,"end":424.7,"sentiment":"neutral","sentiment_score":-0.019439123570919037}],"sentiment":"neutral","sentiment_score":-0.019439123570919037,"channel":0,"num_words":1,"start":424.2,"end":424.7},{"sentences":[{"text":"do now?","start":424.25998,"end":424.91998,"sentiment":"neutral","sentiment_score":-0.02424500323832035},{"text":"Enter the enter the password.","start":426.185,"end":428.285,"sentiment":"neutral","sentiment_score":-0.029460228234529495}],"sentiment":"neutral","sentiment_score":-0.027970163949898312,"channel":1,"num_words":7,"start":424.25998,"end":428.285},{"sentences":[{"text":"Use","start":430.435,"end":430.755,"sentiment":"neutral","sentiment_score":-0.024569526314735413}],"sentiment":"neutral","sentiment_score":-0.024569526314735413,"channel":0,"num_words":1,"start":430.435,"end":430.755},{"sentences":[{"text":"Please","start":430.585,"end":430.985,"sentiment":"neutral","sentiment_score":-0.030335668474435806}],"sentiment":"neutral","sentiment_score":-0.030335668474435806,"channel":1,"num_words":1,"start":430.585,"end":430.985},{"sentences":[{"text":"the","start":430.755,"end":431.155,"sentiment":"neutral","sentiment_score":-0.022301089018583298}],"sentiment":"neutral","sentiment_score":-0.022301089018583298,"channel":0,"num_words":1,"start":430.755,"end":431.155},{"sentences":[{"text":"enter","start":430.985,"end":431.485,"sentiment":"neutral","sentiment_score":-0.029070883989334103}],"sentiment":"neutral","sentiment_score":-0.029070883989334103,"channel":1,"num_words":1,"start":430.985,"end":431.485},{"sentences":[{"text":"default","start":431.155,"end":431.63498,"sentiment":"neutral","sentiment_score":-0.02941127121448517}],"sentiment":"neutral","sentiment_score":-0.02941127121448517,"channel":0,"num_words":1,"start":431.155,"end":431.63498},{"sentences":[{"text":"the","start":431.54498,"end":431.785,"sentiment":"neutral","sentiment_score":-0.02110917493700981}],"sentiment":"neutral","sentiment_score":-0.02110917493700981,"channel":1,"num_words":1,"start":431.54498,"end":431.785},{"sentences":[{"text":"username.","start":431.63498,"end":432.13498,"sentiment":"neutral","sentiment_score":-0.025720862671732903}],"sentiment":"neutral","sentiment_score":-0.025720862671732903,"channel":0,"num_words":1,"start":431.63498,"end":432.13498},{"sentences":[{"text":"router.","start":431.785,"end":432.285,"sentiment":"neutral","sentiment_score":-0.02486034296452999},{"text":"Please enter","start":433.065,"end":433.785,"sentiment":"neutral","sentiment_score":-0.030287206172943115}],"sentiment":"neutral","sentiment_score":-0.02847825177013874,"channel":1,"num_words":3,"start":431.785,"end":433.785},{"sentences":[{"text":"Mhmm.","start":433.395,"end":433.895,"sentiment":"neutral","sentiment_score":-0.02818545140326023}],"sentiment":"neutral","sentiment_score":-0.02818545140326023,"channel":0,"num_words":1,"start":433.395,"end":433.895},{"sentences":[{"text":"the router log login password.","start":433.785,"end":437.485,"sentiment":"neutral","sentiment_score":-0.061924911290407184},{"text":"Sorry.","start":437.705,"end":438.025,"sentiment":"neutral","sentiment_score":-0.06538970023393631},{"text":"On the box?","start":438.025,"end":438.75,"sentiment":"neutral","sentiment_score":-0.056438885629177094}],"sentiment":"neutral","sentiment_score":-0.06048121261927816,"channel":1,"num_words":9,"start":433.785,"end":438.75},{"sentences":[{"text":"Yeah.","start":439.79498,"end":440.115,"sentiment":"neutral","sentiment_score":-0.0283067524433136},{"text":"It's also on the box.","start":440.115,"end":441.41498,"sentiment":"neutral","sentiment_score":-0.02935638800263405},{"text":"Use the default username and password on the back of the router to log in.","start":441.98,"end":446.88,"sentiment":"neutral","sentiment_score":-0.02753150959809621}],"sentiment":"neutral","sentiment_score":-0.02800292078228224,"channel":0,"num_words":21,"start":439.79498,"end":446.88},{"sentences":[{"text":"Where's the password?","start":446.91,"end":447.97,"sentiment":"neutral","sentiment_score":-0.05247796202699343},{"text":"Is it PIN?","start":451.31,"end":452.53,"sentiment":"neutral","sentiment_score":-0.051112612088521324},{"text":"Where's the password?","start":453.82498,"end":454.72498,"sentiment":"neutral","sentiment_score":-0.06114519263307253}],"sentiment":"neutral","sentiment_score":-0.054911922249529094,"channel":1,"num_words":9,"start":446.91,"end":454.72498},{"sentences":[{"text":"Can you see a username and password there written?","start":455.705,"end":459.805,"sentiment":"neutral","sentiment_score":-0.052385261489285365}],"sentiment":"neutral","sentiment_score":-0.052385261489285365,"channel":0,"num_words":9,"start":455.705,"end":459.805},{"sentences":[{"text":"No.","start":461.82498,"end":462.32498,"sentiment":"neutral","sentiment_score":-0.08621173352003098}],"sentiment":"neutral","sentiment_score":-0.08621173352003098,"channel":1,"num_words":1,"start":461.82498,"end":462.32498},{"sentences":[{"text":"How about a username?","start":463.94498,"end":465.085,"sentiment":"neutral","sentiment_score":-0.016403803601861}],"sentiment":"neutral","sentiment_score":-0.016403803601861,"channel":0,"num_words":4,"start":463.94498,"end":465.085},{"sentences":[{"text":"What the password?","start":468.44998,"end":469.43,"sentiment":"neutral","sentiment_score":-0.0511353425681591},{"text":"Mhmm.","start":469.72998,"end":470.22998,"sentiment":"neutral","sentiment_score":-0.07278938591480255},{"text":"Is it the no.","start":473.33,"end":475.49,"sentiment":"neutral","sentiment_score":-0.15703314915299416},{"text":"It just says modem and IP address.","start":475.49,"end":477.66998,"sentiment":"neutral","sentiment_score":-0.12003421038389206},{"text":"Yeah.","start":478.12997,"end":478.62997,"sentiment":"neutral","sentiment_score":-0.016394924372434616}],"sentiment":"neutral","sentiment_score":-0.10693515045568347,"channel":1,"num_words":16,"start":468.44998,"end":478.62997},{"sentences":[{"text":"PIN code PIN, no.","start":480.16498,"end":481.685,"sentiment":"neutral","sentiment_score":-0.0500832898542285},{"text":"PIN number?","start":481.685,"end":482.905,"sentiment":"neutral","sentiment_score":-0.04083714075386524},{"text":"It says PIN, and then it says SSID.","start":485.525,"end":487.705,"sentiment":"neutral","sentiment_score":-0.03572309110313654}],"sentiment":"neutral","sentiment_score":-0.04055658355355263,"channel":1,"num_words":14,"start":480.16498,"end":487.705},{"sentences":[{"text":"Okay.","start":490.765,"end":491.165,"sentiment":"neutral","sentiment_score":0.013783548958599567},{"text":"So the SSID is the name of the","start":491.165,"end":493.745,"sentiment":"neutral","sentiment_score":0.017289762618020177}],"sentiment":"neutral","sentiment_score":0.016900183322529,"channel":0,"num_words":9,"start":490.765,"end":493.745},{"sentences":[{"text":"Alright.","start":494.1,"end":494.42,"sentiment":"neutral","sentiment_score":0.03765856474637985},{"text":"So type","start":494.42,"end":494.98,"sentiment":"neutral","sentiment_score":0.016763371881097555}],"sentiment":"neutral","sentiment_score":0.023728436169524986,"channel":1,"num_words":3,"start":494.1,"end":494.98},{"sentences":[{"text":"Wi","start":494.72,"end":495.04,"sentiment":"neutral","sentiment_score":0.01921018958091736}],"sentiment":"neutral","sentiment_score":0.01921018958091736,"channel":0,"num_words":1,"start":494.72,"end":495.04},{"sentences":[{"text":"that","start":494.98,"end":495.22,"sentiment":"neutral","sentiment_score":0.01327400468289852}],"sentiment":"neutral","sentiment_score":0.01327400468289852,"channel":1,"num_words":1,"start":494.98,"end":495.22},{"sentences":[{"text":"Fi.","start":495.04,"end":495.44,"sentiment":"neutral","sentiment_score":0.011953932233154774}],"sentiment":"neutral","sentiment_score":0.011953932233154774,"channel":0,"num_words":1,"start":495.04,"end":495.44},{"sentences":[{"text":"in.","start":495.22,"end":495.72,"sentiment":"neutral","sentiment_score":-0.004554992541670799}],"sentiment":"neutral","sentiment_score":-0.004554992541670799,"channel":1,"num_words":1,"start":495.22,"end":495.72},{"sentences":[{"text":"Mhmm.","start":495.44,"end":495.94,"sentiment":"neutral","sentiment_score":-0.02737260609865189}],"sentiment":"neutral","sentiment_score":-0.02737260609865189,"channel":0,"num_words":1,"start":495.44,"end":495.94},{"sentences":[{"text":"No.","start":498.66,"end":498.9,"sentiment":"neutral","sentiment_score":-0.17027896642684937}],"sentiment":"neutral","sentiment_score":-0.17027896642684937,"channel":1,"num_words":1,"start":498.66,"end":498.9},{"sentences":[{"text":"There's","start":498.72,"end":499.04,"sentiment":"neutral","sentiment_score":-0.13987277448177338}],"sentiment":"neutral","sentiment_score":-0.13987277448177338,"channel":0,"num_words":1,"start":498.72,"end":499.04},{"sentences":[{"text":"It","start":498.9,"end":499.14,"sentiment":"neutral","sentiment_score":-0.1884128302335739}],"sentiment":"neutral","sentiment_score":-0.1884128302335739,"channel":1,"num_words":1,"start":498.9,"end":499.14},{"sentences":[{"text":"no","start":499.04,"end":499.28,"sentiment":"neutral","sentiment_score":-0.2269085198640823}],"sentiment":"neutral","sentiment_score":-0.2269085198640823,"channel":0,"num_words":1,"start":499.04,"end":499.28},{"sentences":[{"text":"wants","start":499.14,"end":499.46,"sentiment":"neutral","sentiment_score":-0.31534120440483093}],"sentiment":"neutral","sentiment_score":-0.31534120440483093,"channel":1,"num_words":1,"start":499.14,"end":499.46},{"sentences":[{"text":"other","start":499.28,"end":499.52,"sentiment":"neutral","sentiment_score":-0.3105301856994629}],"sentiment":"neutral","sentiment_score":-0.3105301856994629,"channel":0,"num_words":1,"start":499.28,"end":499.52},{"sentences":[{"text":"the","start":499.46,"end":499.62,"sentiment":"neutral","sentiment_score":-0.27490440011024475}],"sentiment":"neutral","sentiment_score":-0.27490440011024475,"channel":1,"num_words":1,"start":499.46,"end":499.62},{"sentences":[{"text":"password?","start":499.52,"end":500.02,"sentiment":"neutral","sentiment_score":-0.30777186155319214}],"sentiment":"neutral","sentiment_score":-0.30777186155319214,"channel":0,"num_words":1,"start":499.52,"end":500.02},{"sentences":[{"text":"Pa it","start":499.62,"end":500.74,"sentiment":"neutral","sentiment_score":-0.16279293596744537}],"sentiment":"neutral","sentiment_score":-0.16279293596744537,"channel":1,"num_words":2,"start":499.62,"end":500.74},{"sentences":[{"text":"Mhmm.","start":500.72,"end":501.22,"sentiment":"neutral","sentiment_score":-0.09124108403921127}],"sentiment":"neutral","sentiment_score":-0.09124108403921127,"channel":0,"num_words":1,"start":500.72,"end":501.22},{"sentences":[{"text":"wants the password.","start":500.74,"end":501.72,"sentiment":"neutral","sentiment_score":-0.09119802465041478},{"text":"Is","start":504.5,"end":504.66,"sentiment":"neutral","sentiment_score":-0.034415021538734436}],"sentiment":"neutral","sentiment_score":-0.0770022738724947,"channel":1,"num_words":4,"start":500.74,"end":504.66},{"sentences":[{"text":"Actually,","start":504.56,"end":505.04,"sentiment":"neutral","sentiment_score":-0.03533315286040306}],"sentiment":"neutral","sentiment_score":-0.03533315286040306,"channel":0,"num_words":1,"start":504.56,"end":505.04},{"sentences":[{"text":"that the","start":504.66,"end":505.4,"sentiment":"neutral","sentiment_score":-0.04353010654449463}],"sentiment":"neutral","sentiment_score":-0.04353010654449463,"channel":1,"num_words":2,"start":504.66,"end":505.4},{"sentences":[{"text":"the mhmm.","start":505.04,"end":506.18,"sentiment":"neutral","sentiment_score":-0.04846239276230335}],"sentiment":"neutral","sentiment_score":-0.04846239276230335,"channel":0,"num_words":2,"start":505.04,"end":506.18},{"sentences":[{"text":"pardon?","start":508.655,"end":509.155,"sentiment":"neutral","sentiment_score":-0.06717337667942047}],"sentiment":"neutral","sentiment_score":-0.06717337667942047,"channel":1,"num_words":1,"start":508.655,"end":509.155},{"sentences":[{"text":"Actually, the password should also be written at the back of the router where","start":511.155,"end":515.555,"sentiment":"neutral","sentiment_score":-0.03517320805362293}],"sentiment":"neutral","sentiment_score":-0.03517320805362293,"channel":0,"num_words":14,"start":511.155,"end":515.555},{"sentences":[{"text":"Is","start":515.375,"end":515.615,"sentiment":"neutral","sentiment_score":-0.031135866418480873}],"sentiment":"neutral","sentiment_score":-0.031135866418480873,"channel":1,"num_words":1,"start":515.375,"end":515.615},{"sentences":[{"text":"you","start":515.555,"end":515.635,"sentiment":"neutral","sentiment_score":-0.024236604571342468}],"sentiment":"neutral","sentiment_score":-0.024236604571342468,"channel":0,"num_words":1,"start":515.555,"end":515.635},{"sentences":[{"text":"that","start":515.615,"end":515.935,"sentiment":"neutral","sentiment_score":-0.04607124626636505}],"sentiment":"neutral","sentiment_score":-0.04607124626636505,"channel":1,"num_words":1,"start":515.615,"end":515.935},{"sentences":[{"text":"said there's","start":515.635,"end":516.115,"sentiment":"neutral","sentiment_score":-0.06618178449571133}],"sentiment":"neutral","sentiment_score":-0.06618178449571133,"channel":0,"num_words":2,"start":515.635,"end":516.115},{"sentences":[{"text":"PIN","start":515.935,"end":516.435,"sentiment":"neutral","sentiment_score":-0.10922279953956604}],"sentiment":"neutral","sentiment_score":-0.10922279953956604,"channel":1,"num_words":1,"start":515.935,"end":516.435},{"sentences":[{"text":"no password.","start":516.115,"end":516.775,"sentiment":"neutral","sentiment_score":-0.13855437189340591}],"sentiment":"neutral","sentiment_score":-0.13855437189340591,"channel":0,"num_words":2,"start":516.115,"end":516.775},{"sentences":[{"text":"is that PINNoDot under the SSID?","start":517.055,"end":521.68,"sentiment":"neutral","sentiment_score":-0.06529840516547362}],"sentiment":"neutral","sentiment_score":-0.06529840516547362,"channel":1,"num_words":6,"start":517.055,"end":521.68},{"sentences":[{"text":"PIN, that might be the Wi Fi password.","start":524.66,"end":528.12,"sentiment":"neutral","sentiment_score":-0.0756784207187593}],"sentiment":"neutral","sentiment_score":-0.0756784207187593,"channel":0,"num_words":8,"start":524.66,"end":528.12},{"sentences":[{"text":"Alright.","start":528.7,"end":529.1,"sentiment":"neutral","sentiment_score":0.14502443373203278},{"text":"I'll try it.","start":529.1,"end":530.07996,"sentiment":"neutral","sentiment_score":0.15222851435343424}],"sentiment":"neutral","sentiment_score":0.15042749419808388,"channel":1,"num_words":4,"start":528.7,"end":530.07996},{"sentences":[{"text":"Mhmm.","start":530.26,"end":530.74,"sentiment":"neutral","sentiment_score":0.03830025717616081},{"text":"Yeah.","start":530.74,"end":531.06,"sentiment":"neutral","sentiment_score":0.0475914403796196},{"text":"But we can try to make sure.","start":531.06,"end":533.16,"sentiment":"neutral","sentiment_score":0.015821530350617},{"text":"Is that also what you use when connecting to the Wi Fi, or there's no password?","start":534.1,"end":538.965,"sentiment":"neutral","sentiment_score":-0.03361477132420987}],"sentiment":"neutral","sentiment_score":-0.01364775724709034,"channel":0,"num_words":25,"start":530.26,"end":538.965},{"sentences":[{"text":"There it doesn't look like there's a password.","start":539.865,"end":541.88495,"sentiment":"neutral","sentiment_score":-0.22128161042928696}],"sentiment":"neutral","sentiment_score":-0.22128161042928696,"channel":1,"num_words":8,"start":539.865,"end":541.88495},{"sentences":[{"text":"Okay.","start":543.185,"end":543.685,"sentiment":"neutral","sentiment_score":-0.02094281278550625}],"sentiment":"neutral","sentiment_score":-0.02094281278550625,"channel":0,"num_words":1,"start":543.185,"end":543.685},{"sentences":[{"text":"There we go.","start":550.92,"end":551.4,"sentiment":"neutral","sentiment_score":-0.006102327878276507},{"text":"I logged why did it log me out?","start":551.4,"end":553.98,"sentiment":"neutral","sentiment_score":-0.09316331194713712},{"text":"What?","start":555.0,"end":555.5,"sentiment":"neutral","sentiment_score":-0.03497691452503204},{"text":"6703.","start":556.92,"end":559.82,"sentiment":"neutral","sentiment_score":-0.015969764441251755},{"text":"Alright.","start":574.14996,"end":574.47,"sentiment":"neutral","sentiment_score":0.02433311752974987}],"sentiment":"neutral","sentiment_score":-0.05644478861774717,"channel":1,"num_words":14,"start":550.92,"end":574.47},{"sentences":[{"text":"There we go.","start":574.47,"end":575.27,"sentiment":"neutral","sentiment_score":0.02619023248553276},{"text":"It's in there now.","start":575.27,"end":576.79,"sentiment":"neutral","sentiment_score":-0.016675017424859107},{"text":"What do I do now?","start":576.79,"end":577.93,"sentiment":"neutral","sentiment_score":-0.07771768122911453},{"text":"Says disconnected.","start":578.07,"end":578.97,"sentiment":"neutral","sentiment_score":-0.07743267342448235}],"sentiment":"neutral","sentiment_score":-0.03797022323124111,"channel":1,"num_words":14,"start":574.47,"end":578.97},{"sentences":[{"text":"Yeah.","start":580.96,"end":581.46,"sentiment":"neutral","sentiment_score":-0.002078598365187645},{"text":"Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings?","start":582.48,"end":591.54,"sentiment":"neutral","sentiment_score":0.006846066331490874}],"sentiment":"neutral","sentiment_score":0.006321086055215667,"channel":0,"num_words":17,"start":580.96,"end":591.54},{"sentences":[{"text":"Wait.","start":592.115,"end":592.51495,"sentiment":"neutral","sentiment_score":0.0014676041901111605},{"text":"On the on the Safari?","start":592.51495,"end":594.21497,"sentiment":"neutral","sentiment_score":0.0031448787078261374}],"sentiment":"neutral","sentiment_score":0.0028653329548736415,"channel":1,"num_words":6,"start":592.115,"end":594.21497},{"sentences":[{"text":"Yeah.","start":595.245,"end":595.745,"sentiment":"neutral","sentiment_score":0.017664272338151932}],"sentiment":"neutral","sentiment_score":0.017664272338151932,"channel":0,"num_words":1,"start":595.245,"end":595.745},{"sentences":[{"text":"It says Internet settings, Wi Fi settings, client management, parental control, and more.","start":596.27496,"end":605.38,"sentiment":"neutral","sentiment_score":0.01744453365413042}],"sentiment":"neutral","sentiment_score":0.01744453365413042,"channel":1,"num_words":13,"start":596.27496,"end":605.38},{"sentences":[{"text":"Can we click the Wi Fi setting?","start":607.12,"end":609.54,"sentiment":"neutral","sentiment_score":0.016913939799581255}],"sentiment":"neutral","sentiment_score":0.016913939799581255,"channel":0,"num_words":7,"start":607.12,"end":609.54},{"sentences":[{"text":"Wi Fi settings?","start":610.32,"end":611.54004,"sentiment":"neutral","sentiment_score":0.006365974433720112}],"sentiment":"neutral","sentiment_score":0.006365974433720112,"channel":1,"num_words":3,"start":610.32,"end":611.54004},{"sentences":[{"text":"Mhmm.","start":611.6,"end":612.1,"sentiment":"neutral","sentiment_score":0.00018379651010036469}],"sentiment":"neutral","sentiment_score":0.00018379651010036469,"channel":0,"num_words":1,"start":611.6,"end":612.1},{"sentences":[{"text":"Yep.","start":611.68005,"end":612.16003,"sentiment":"neutral","sentiment_score":0.011273997835814953},{"text":"And then what?","start":612.16003,"end":613.14,"sentiment":"neutral","sentiment_score":-0.020896990473071735}],"sentiment":"neutral","sentiment_score":-0.012854243395850062,"channel":1,"num_words":4,"start":611.68005,"end":613.14},{"sentences":[{"text":"Is there is there a PPPoE or ask you to enter your username or password?","start":612.72,"end":618.82,"sentiment":"neutral","sentiment_score":-0.037542925650874776}],"sentiment":"neutral","sentiment_score":-0.037542925650874776,"channel":0,"num_words":15,"start":612.72,"end":618.82},{"sentences":[{"text":"No.","start":619.875,"end":620.19495,"sentiment":"neutral","sentiment_score":-0.24580776691436768},{"text":"It just says there's a flip switch here.","start":620.19495,"end":623.795,"sentiment":"neutral","sentiment_score":-0.16163779702037573},{"text":"It says the 2.4 Wi Fi network and five g what?","start":623.795,"end":629.46,"sentiment":"neutral","sentiment_score":-0.08221158520741896},{"text":"It says do I have to click do I click that button?","start":629.54004,"end":632.52,"sentiment":"neutral","sentiment_score":-0.11567059966425101}],"sentiment":"neutral","sentiment_score":-0.11972764926031232,"channel":1,"num_words":32,"start":619.875,"end":632.52},{"sentences":[{"text":"Sorry.","start":635.51,"end":635.99,"sentiment":"neutral","sentiment_score":-0.2307072877883911},{"text":"Can you repeat that one?","start":635.99,"end":637.45,"sentiment":"neutral","sentiment_score":-0.2340066224336624}],"sentiment":"neutral","sentiment_score":-0.2334567333261172,"channel":0,"num_words":6,"start":635.51,"end":637.45},{"sentences":[{"text":"I'm not I'm not sure what I meant to do.","start":637.78,"end":639.62,"sentiment":"negative","sentiment_score":-0.4452227547764778},{"text":"It doesn't have that.","start":639.62,"end":640.84,"sentiment":"negative","sentiment_score":-0.3416002318263054}],"sentiment":"negative","sentiment_score":-0.4156163196478571,"channel":1,"num_words":14,"start":637.78,"end":640.84},{"sentences":[{"text":"There's no Internet or one setting.","start":643.51,"end":646.17,"sentiment":"negative","sentiment_score":-0.3438988924026489},{"text":"Right?","start":646.385,"end":646.885,"sentiment":"neutral","sentiment_score":-0.14705830812454224}],"sentiment":"neutral","sentiment_score":-0.31577880893434795,"channel":0,"num_words":7,"start":643.51,"end":646.885},{"sentences":[{"text":"There's what?","start":647.58496,"end":648.065,"sentiment":"neutral","sentiment_score":-0.13976170122623444},{"text":"Sorry.","start":648.065,"end":648.305,"sentiment":"neutral","sentiment_score":-0.23999708890914917},{"text":"There's Internet settings.","start":648.305,"end":649.685,"sentiment":"neutral","sentiment_score":-0.2253779172897339}],"sentiment":"neutral","sentiment_score":-0.19927570720513663,"channel":1,"num_words":6,"start":647.58496,"end":649.685},{"sentences":[{"text":"Mhmm.","start":650.46497,"end":650.96497,"sentiment":"neutral","sentiment_score":-0.032887496054172516}],"sentiment":"neutral","sentiment_score":-0.032887496054172516,"channel":0,"num_words":1,"start":650.46497,"end":650.96497},{"sentences":[{"text":"What do I do?","start":651.90497,"end":652.625,"sentiment":"neutral","sentiment_score":-0.036702302284538746},{"text":"Do I click it?","start":652.625,"end":653.425,"sentiment":"neutral","sentiment_score":-0.028130214661359787},{"text":"And then it says","start":653.425,"end":654.70496,"sentiment":"neutral","sentiment_score":-0.023954922799021006}],"sentiment":"neutral","sentiment_score":-0.029595813248306513,"channel":1,"num_words":12,"start":651.90497,"end":654.70496},{"sentences":[{"text":"Yeah.","start":654.625,"end":655.125,"sentiment":"neutral","sentiment_score":-0.010715369135141373}],"sentiment":"neutral","sentiment_score":-0.010715369135141373,"channel":0,"num_words":1,"start":654.625,"end":655.125},{"sentences":[{"text":"network status disconnected s.","start":654.70496,"end":657.18,"sentiment":"neutral","sentiment_score":-0.0324705233797431},{"text":"It says IPS type normal, Internet connection type PPPoE.","start":657.66,"end":662.24,"sentiment":"neutral","sentiment_score":-0.015348154637548659}],"sentiment":"neutral","sentiment_score":-0.0206165757889931,"channel":1,"num_words":13,"start":654.70496,"end":662.24},{"sentences":[{"text":"At the connection type, is the PPPo e selected?","start":665.21,"end":668.51,"sentiment":"neutral","sentiment_score":0.002907015228023132}],"sentiment":"neutral","sentiment_score":0.002907015228023132,"channel":0,"num_words":9,"start":665.21,"end":668.51},{"sentences":[{"text":"It says the Internet through the PVP connect and password by SIP.","start":670.77997,"end":677.775,"sentiment":"neutral","sentiment_score":0.0004975241608917713}],"sentiment":"neutral","sentiment_score":0.0004975241608917713,"channel":1,"num_words":12,"start":670.77997,"end":677.775},{"sentences":[{"text":"Okay.","start":680.915,"end":681.415,"sentiment":"neutral","sentiment_score":0.03962882235646248},{"text":"Are you able to click the PPPoE?","start":682.115,"end":683.975,"sentiment":"neutral","sentiment_score":0.05467866627233369}],"sentiment":"neutral","sentiment_score":0.05279743578284979,"channel":0,"num_words":8,"start":680.915,"end":683.975},{"sentences":[{"text":"I just did.","start":687.035,"end":687.9,"sentiment":"neutral","sentiment_score":0.07071646054585774},{"text":"Yeah.","start":688.7,"end":688.86005,"sentiment":"neutral","sentiment_score":0.0933735817670822},{"text":"I did.","start":688.86005,"end":689.52,"sentiment":"neutral","sentiment_score":0.0940406545996666}],"sentiment":"neutral","sentiment_score":0.08226737876733144,"channel":1,"num_words":6,"start":687.035,"end":689.52},{"sentences":[{"text":"Mhmm.","start":689.15497,"end":689.65497,"sentiment":"neutral","sentiment_score":0.04156411811709404},{"text":"And does it ask you a username and password after?","start":690.55,"end":693.77,"sentiment":"neutral","sentiment_score":0.007791718654334545}],"sentiment":"neutral","sentiment_score":0.010861936787312681,"channel":0,"num_words":11,"start":689.15497,"end":693.77},{"sentences":[{"text":"No.","start":693.58,"end":694.06,"sentiment":"neutral","sentiment_score":-0.16006118059158325},{"text":"No.","start":694.06,"end":694.30005,"sentiment":"neutral","sentiment_score":-0.17638736963272095},{"text":"It already has one.","start":694.30005,"end":694.98004,"sentiment":"neutral","sentiment_score":-0.12571501731872559},{"text":"It says p p p o e user username.","start":694.98004,"end":698.08,"sentiment":"neutral","sentiment_score":-0.03661946145196756},{"text":"It's here, and then the password is here.","start":698.38,"end":700.32,"sentiment":"neutral","sentiment_score":-0.035214572213590145}],"sentiment":"neutral","sentiment_score":-0.06306958044676678,"channel":1,"num_words":23,"start":693.58,"end":700.32},{"sentences":[{"text":"So you should change the username and password.","start":702.39,"end":705.61,"sentiment":"neutral","sentiment_score":-0.020744283217936754}],"sentiment":"neutral","sentiment_score":-0.020744283217936754,"channel":0,"num_words":8,"start":702.39,"end":705.61},{"sentences":[{"text":"Okay.","start":706.835,"end":707.335,"sentiment":"neutral","sentiment_score":0.055440060794353485},{"text":"I will change","start":707.475,"end":708.195,"sentiment":"neutral","sentiment_score":0.06806973367929459}],"sentiment":"neutral","sentiment_score":0.06491231545805931,"channel":1,"num_words":4,"start":706.835,"end":708.195},{"sentences":[{"text":"Yeah.","start":708.035,"end":708.535,"sentiment":"neutral","sentiment_score":0.05604768544435501}],"sentiment":"neutral","sentiment_score":0.05604768544435501,"channel":0,"num_words":1,"start":708.035,"end":708.535},{"sentences":[{"text":"it.","start":708.195,"end":708.695,"sentiment":"neutral","sentiment_score":0.055301859974861145},{"text":"Can I just change it to my name?","start":708.995,"end":710.935,"sentiment":"neutral","sentiment_score":0.06681867316365242}],"sentiment":"neutral","sentiment_score":0.06553902725378673,"channel":1,"num_words":9,"start":708.195,"end":710.935},{"sentences":[{"text":"Actually, it's the one that we provided via email.","start":712.035,"end":715.575,"sentiment":"neutral","sentiment_score":0.05366286097301377}],"sentiment":"neutral","sentiment_score":0.05366286097301377,"channel":0,"num_words":9,"start":712.035,"end":715.575},{"sentences":[{"text":"What is it?","start":716.57,"end":717.21,"sentiment":"neutral","sentiment_score":0.03572816029191017},{"text":"Do you have it?","start":717.21,"end":718.03,"sentiment":"neutral","sentiment_score":0.025011489633470774}],"sentiment":"neutral","sentiment_score":0.029604348487087657,"channel":1,"num_words":7,"start":716.57,"end":718.03},{"sentences":[{"text":"Yeah.","start":719.475,"end":719.975,"sentiment":"neutral","sentiment_score":0.04122701659798622},{"text":"And I the username and password that we texted you also, the l n","start":720.63,"end":726.49,"sentiment":"neutral","sentiment_score":0.03249665555943336}],"sentiment":"neutral","sentiment_score":0.03307867962867021,"channel":0,"num_words":15,"start":719.475,"end":726.49},{"sentences":[{"text":"Oh, right.","start":727.13,"end":727.69,"sentiment":"neutral","sentiment_score":0.00380864180624485},{"text":"Okay.","start":727.69,"end":728.01,"sentiment":"neutral","sentiment_score":0.001955845393240452}],"sentiment":"neutral","sentiment_score":0.003191043001910051,"channel":1,"num_words":3,"start":727.13,"end":728.01},{"sentences":[{"text":"dash","start":727.83,"end":728.23004,"sentiment":"neutral","sentiment_score":-0.005809333175420761}],"sentiment":"neutral","sentiment_score":-0.005809333175420761,"channel":0,"num_words":1,"start":727.83,"end":728.23004},{"sentences":[{"text":"I think","start":728.01,"end":728.49005,"sentiment":"neutral","sentiment_score":-0.012999419122934341}],"sentiment":"neutral","sentiment_score":-0.012999419122934341,"channel":1,"num_words":2,"start":728.01,"end":728.49005},{"sentences":[{"text":"Mhmm.","start":728.39,"end":728.67004,"sentiment":"neutral","sentiment_score":-0.011009156703948976}],"sentiment":"neutral","sentiment_score":-0.011009156703948976,"channel":0,"num_words":1,"start":728.39,"end":728.67004},{"sentences":[{"text":"yep.","start":728.65,"end":729.105,"sentiment":"neutral","sentiment_score":-0.004441662225872278}],"sentiment":"neutral","sentiment_score":-0.004441662225872278,"channel":1,"num_words":1,"start":728.65,"end":729.105},{"sentences":[{"text":"O r eight one.","start":728.95,"end":730.31,"sentiment":"neutral","sentiment_score":-0.009756006998941302},{"text":"Yeah.","start":730.31,"end":730.81,"sentiment":"neutral","sentiment_score":-0.004764052107930183}],"sentiment":"neutral","sentiment_score":-0.008757616020739078,"channel":0,"num_words":5,"start":728.95,"end":730.81},{"sentences":[{"text":"Wait.","start":731.105,"end":731.58496,"sentiment":"neutral","sentiment_score":-0.022156396880745888},{"text":"The username wait.","start":731.58496,"end":733.425,"sentiment":"neutral","sentiment_score":-0.053855533401171364},{"text":"Where is that?","start":733.425,"end":734.32495,"sentiment":"neutral","sentiment_score":-0.0810663253068924},{"text":"Where is that?","start":736.625,"end":737.605,"sentiment":"neutral","sentiment_score":-0.10199720660845439},{"text":"The wrong one.","start":738.945,"end":740.08496,"sentiment":"neutral","sentiment_score":-0.15998809039592743}],"sentiment":"neutral","sentiment_score":-0.0932982972321602,"channel":1,"num_words":13,"start":731.105,"end":740.08496},{"sentences":[{"text":"The username","start":740.305,"end":741.045,"sentiment":"neutral","sentiment_score":-0.03754095360636711}],"sentiment":"neutral","sentiment_score":-0.03754095360636711,"channel":1,"num_words":2,"start":740.305,"end":741.045},{"sentences":[{"text":"Yeah.","start":740.775,"end":741.275,"sentiment":"neutral","sentiment_score":-0.015202016569674017},{"text":"Mhmm.","start":741.41504,"end":741.91504,"sentiment":"neutral","sentiment_score":0.001292398665100336}],"sentiment":"neutral","sentiment_score":-0.00695480895228684,"channel":0,"num_words":2,"start":740.775,"end":741.91504},{"sentences":[{"text":"l n","start":742.225,"end":742.96497,"sentiment":"neutral","sentiment_score":0.001866254024207592}],"sentiment":"neutral","sentiment_score":0.001866254024207592,"channel":1,"num_words":2,"start":742.225,"end":742.96497},{"sentences":[{"text":"Oh, yeah.","start":743.655,"end":744.055,"sentiment":"neutral","sentiment_score":0.016927388962358236},{"text":"That's correct.","start":744.055,"end":744.715,"sentiment":"neutral","sentiment_score":0.07418325915932655}],"sentiment":"neutral","sentiment_score":0.045555324060842395,"channel":0,"num_words":4,"start":743.655,"end":744.715},{"sentences":[{"text":"Okay.","start":745.13,"end":745.63,"sentiment":"neutral","sentiment_score":0.07233741879463196},{"text":"I'll copy","start":745.69,"end":746.65,"sentiment":"neutral","sentiment_score":0.06222327798604965}],"sentiment":"neutral","sentiment_score":0.06559465825557709,"channel":1,"num_words":3,"start":745.13,"end":746.65},{"sentences":[{"text":"Dash","start":746.455,"end":746.85504,"sentiment":"neutral","sentiment_score":0.06068101152777672}],"sentiment":"neutral","sentiment_score":0.06068101152777672,"channel":0,"num_words":1,"start":746.455,"end":746.85504},{"sentences":[{"text":"that.","start":746.65,"end":747.15,"sentiment":"neutral","sentiment_score":0.056251440197229385}],"sentiment":"neutral","sentiment_score":0.056251440197229385,"channel":1,"num_words":1,"start":746.65,"end":747.15},{"sentences":[{"text":"o r.","start":746.85504,"end":747.675,"sentiment":"neutral","sentiment_score":0.026750600896775723},{"text":"Mhmm.","start":747.735,"end":748.235,"sentiment":"neutral","sentiment_score":0.057581886649131775}],"sentiment":"neutral","sentiment_score":0.03702769614756107,"channel":0,"num_words":3,"start":746.85504,"end":748.235},{"sentences":[{"text":"Yep.","start":748.25,"end":748.75,"sentiment":"neutral","sentiment_score":0.09767100214958192},{"text":"And then the password is the thing you texted.","start":752.97003,"end":758.165,"sentiment":"neutral","sentiment_score":0.07712514367368487}],"sentiment":"neutral","sentiment_score":0.07917972952127457,"channel":1,"num_words":10,"start":748.25,"end":758.165},{"sentences":[{"text":"Yeah.","start":758.91,"end":759.41,"sentiment":"neutral","sentiment_score":0.09618808329105376},{"text":"It's AirLN.","start":759.47,"end":761.17,"sentiment":"neutral","sentiment_score":0.07729224488139153}],"sentiment":"neutral","sentiment_score":0.08359085768461227,"channel":0,"num_words":3,"start":758.91,"end":761.17},{"sentences":[{"text":"I'll just","start":763.265,"end":763.825,"sentiment":"neutral","sentiment_score":0.06993211805820465}],"sentiment":"neutral","sentiment_score":0.06993211805820465,"channel":1,"num_words":2,"start":763.265,"end":763.825},{"sentences":[{"text":"O.","start":763.755,"end":764.255,"sentiment":"neutral","sentiment_score":0.056679192930459976}],"sentiment":"neutral","sentiment_score":0.056679192930459976,"channel":0,"num_words":1,"start":763.755,"end":764.255},{"sentences":[{"text":"copy it.","start":763.825,"end":764.645,"sentiment":"neutral","sentiment_score":0.06314477697014809}],"sentiment":"neutral","sentiment_score":0.06314477697014809,"channel":1,"num_words":2,"start":763.825,"end":764.645},{"sentences":[{"text":"Then once you enter that one, just click save.","start":767.115,"end":771.295,"sentiment":"neutral","sentiment_score":0.05507356176773707}],"sentiment":"neutral","sentiment_score":0.05507356176773707,"channel":0,"num_words":9,"start":767.115,"end":771.295},{"sentences":[{"text":"Yep.","start":773.22,"end":773.62,"sentiment":"neutral","sentiment_score":0.0973030850291252},{"text":"Two seconds.","start":773.62,"end":774.36,"sentiment":"neutral","sentiment_score":0.06242937408387661}],"sentiment":"neutral","sentiment_score":0.07405394439895947,"channel":1,"num_words":3,"start":773.22,"end":774.36},{"sentences":[{"text":"Mhmm.","start":776.79,"end":777.29,"sentiment":"neutral","sentiment_score":0.061039816588163376}],"sentiment":"neutral","sentiment_score":0.061039816588163376,"channel":0,"num_words":1,"start":776.79,"end":777.29},{"sentences":[{"text":"Okay.","start":777.13995,"end":777.63995,"sentiment":"neutral","sentiment_score":0.07181909680366516},{"text":"And then continue.","start":777.7,"end":778.92,"sentiment":"neutral","sentiment_score":0.07213922590017319},{"text":"Yep.","start":779.3,"end":779.7,"sentiment":"neutral","sentiment_score":0.12152805179357529},{"text":"Okay.","start":779.7,"end":779.94,"sentiment":"neutral","sentiment_score":0.1324174702167511},{"text":"So that's saved.","start":779.94,"end":781.0,"sentiment":"neutral","sentiment_score":0.16048348446687064}],"sentiment":"neutral","sentiment_score":0.11373697221279144,"channel":1,"num_words":9,"start":777.13995,"end":781.0},{"sentences":[{"text":"Oh, wait.","start":781.7,"end":782.235,"sentiment":"neutral","sentiment_score":0.10843145102262497},{"text":"Yes.","start":783.27496,"end":783.595,"sentiment":"neutral","sentiment_score":0.1600678265094757},{"text":"It says saved successfully.","start":783.595,"end":785.135,"sentiment":"neutral","sentiment_score":0.17513390257954597},{"text":"Now what?","start":785.515,"end":786.255,"sentiment":"neutral","sentiment_score":0.03459870908409357}],"sentiment":"neutral","sentiment_score":0.12740708411567742,"channel":1,"num_words":9,"start":781.7,"end":786.255},{"sentences":[{"text":"Mhmm.","start":786.63,"end":787.13,"sentiment":"neutral","sentiment_score":-0.007961370050907135},{"text":"Is it rebooting?","start":787.35,"end":788.32996,"sentiment":"neutral","sentiment_score":-0.03301225043833256}],"sentiment":"neutral","sentiment_score":-0.026749530341476202,"channel":0,"num_words":4,"start":786.63,"end":788.32996},{"sentences":[{"text":"No.","start":789.595,"end":789.755,"sentiment":"neutral","sentiment_score":-0.17625358700752258},{"text":"It says disconnected.","start":789.755,"end":790.65497,"sentiment":"neutral","sentiment_score":-0.11490132162968318}],"sentiment":"neutral","sentiment_score":-0.13023938797414303,"channel":1,"num_words":4,"start":789.595,"end":790.65497},{"sentences":[{"text":"But the credentials were saved successfully?","start":794.515,"end":796.775,"sentiment":"neutral","sentiment_score":0.05254346070190271}],"sentiment":"neutral","sentiment_score":0.05254346070190271,"channel":0,"num_words":6,"start":794.515,"end":796.775},{"sentences":[{"text":"Yes.","start":797.75,"end":798.07,"sentiment":"neutral","sentiment_score":0.049414291977882385},{"text":"It's saved successfully.","start":798.07,"end":799.29,"sentiment":"positive","sentiment_score":0.550079345703125}],"sentiment":"positive","sentiment_score":0.42491308227181435,"channel":1,"num_words":4,"start":797.75,"end":799.29},{"sentences":[{"text":"Yeah.","start":800.59503,"end":801.09503,"sentiment":"neutral","sentiment_score":0.30713194608688354},{"text":"Can you see a reboot there at the Safari","start":801.235,"end":805.22003,"sentiment":"neutral","sentiment_score":0.15952406492498186}],"sentiment":"neutral","sentiment_score":0.17428485304117203,"channel":0,"num_words":10,"start":800.59503,"end":805.22003},{"sentences":[{"text":"Oh,","start":806.595,"end":807.095,"sentiment":"neutral","sentiment_score":0.16003823280334473}],"sentiment":"neutral","sentiment_score":0.16003823280334473,"channel":1,"num_words":1,"start":806.595,"end":807.095},{"sentences":[{"text":"for you to reboot the router","start":809.12,"end":810.74,"sentiment":"neutral","sentiment_score":0.18662026772896448}],"sentiment":"neutral","sentiment_score":0.18662026772896448,"channel":0,"num_words":6,"start":809.12,"end":810.74},{"sentences":[{"text":"yeah.","start":811.15497,"end":811.63495,"sentiment":"neutral","sentiment_score":0.18147778511047363},{"text":"Reboot.","start":811.63495,"end":812.13495,"sentiment":"neutral","sentiment_score":0.16017594933509827}],"sentiment":"neutral","sentiment_score":0.17082686722278595,"channel":1,"num_words":2,"start":811.15497,"end":812.13495},{"sentences":[{"text":"and and detect yeah.","start":812.08,"end":813.28,"sentiment":"neutral","sentiment_score":0.180196151137352},{"text":"And that for it to detect the new credentials.","start":813.28,"end":816.18,"sentiment":"neutral","sentiment_score":0.23410158024893868}],"sentiment":"neutral","sentiment_score":0.21751529436845046,"channel":0,"num_words":13,"start":812.08,"end":816.18},{"sentences":[{"text":"I just did it.","start":816.915,"end":817.975,"sentiment":"neutral","sentiment_score":0.22539755329489708}],"sentiment":"neutral","sentiment_score":0.22539755329489708,"channel":1,"num_words":4,"start":816.915,"end":817.975},{"sentences":[{"text":"Okay.","start":818.88,"end":819.345,"sentiment":"neutral","sentiment_score":0.19239839911460876}],"sentiment":"neutral","sentiment_score":0.19239839911460876,"channel":0,"num_words":1,"start":818.88,"end":819.345},{"sentences":[{"text":"It's just loading.","start":844.545,"end":845.685,"sentiment":"neutral","sentiment_score":0.25059514741102856}],"sentiment":"neutral","sentiment_score":0.25059514741102856,"channel":1,"num_words":3,"start":844.545,"end":845.685},{"sentences":[{"text":"Yeah.","start":847.495,"end":847.895,"sentiment":"neutral","sentiment_score":0.2493685483932495},{"text":"Let's just wait for it.","start":847.895,"end":849.17505,"sentiment":"neutral","sentiment_score":0.2301487147808075},{"text":"I think it's now establishing the connection.","start":849.17505,"end":851.515,"sentiment":"neutral","sentiment_score":0.2583157207284655}],"sentiment":"neutral","sentiment_score":0.24679401287665734,"channel":0,"num_words":13,"start":847.495,"end":851.515},{"sentences":[{"text":"It's what?","start":852.63,"end":853.27,"sentiment":"neutral","sentiment_score":0.08654864318668842},{"text":"Sorry?","start":853.27,"end":853.77,"sentiment":"neutral","sentiment_score":0.0017728228121995926}],"sentiment":"neutral","sentiment_score":0.058290036395192146,"channel":1,"num_words":3,"start":852.63,"end":853.77},{"sentences":[{"text":"Let's just wait for it.","start":855.335,"end":856.935,"sentiment":"neutral","sentiment_score":0.07508793324232102},{"text":"I think it's establishing the connection now.","start":856.935,"end":860.315,"sentiment":"neutral","sentiment_score":0.2241224625280925}],"sentiment":"neutral","sentiment_score":0.1620247419923544,"channel":0,"num_words":12,"start":855.335,"end":860.315},{"sentences":[{"text":"Yep.","start":860.39,"end":860.89,"sentiment":"neutral","sentiment_score":0.07711906731128693}],"sentiment":"neutral","sentiment_score":0.07711906731128693,"channel":1,"num_words":1,"start":860.39,"end":860.89},{"sentences":[{"text":"Mhmm.","start":861.62,"end":862.12,"sentiment":"neutral","sentiment_score":0.025258934125304226}],"sentiment":"neutral","sentiment_score":0.025258934125304226,"channel":0,"num_words":1,"start":861.62,"end":862.12},{"sentences":[{"text":"Rebooted.","start":891.555,"end":892.055,"sentiment":"neutral","sentiment_score":-0.0010129306465387344},{"text":"No.","start":897.635,"end":897.79504,"sentiment":"neutral","sentiment_score":-0.1099284291267395},{"text":"It's asking","start":897.79504,"end":898.35504,"sentiment":"neutral","sentiment_score":-0.06392901204526424}],"sentiment":"neutral","sentiment_score":-0.05969984596595168,"channel":1,"num_words":4,"start":891.555,"end":898.35504},{"sentences":[{"text":"It's done.","start":898.075,"end":898.65497,"sentiment":"neutral","sentiment_score":-0.028637748211622238}],"sentiment":"neutral","sentiment_score":-0.028637748211622238,"channel":0,"num_words":2,"start":898.075,"end":898.65497},{"sentences":[{"text":"me to log it's asking me to log back in.","start":898.35504,"end":900.675,"sentiment":"neutral","sentiment_score":-0.13815272897481917},{"text":"Incorrect password.","start":900.675,"end":901.635,"sentiment":"negative","sentiment_score":-0.5529179275035858},{"text":"What do you mean?","start":901.635,"end":902.275,"sentiment":"negative","sentiment_score":-0.3744690641760826},{"text":"I just did the password.","start":902.275,"end":903.57,"sentiment":"negative","sentiment_score":-0.4348843991756439},{"text":"It's saying the password that you gave me is incorrect.","start":905.97003,"end":908.55,"sentiment":"negative","sentiment_score":-0.5394037544727326}],"sentiment":"negative","sentiment_score":-0.37269996587307225,"channel":1,"num_words":31,"start":898.35504,"end":908.55},{"sentences":[{"text":"Oh, maybe because I need the the back of the modem password or something.","start":911.33,"end":916.55,"sentiment":"neutral","sentiment_score":-0.27896410865443094},{"text":"Okay.","start":935.41,"end":935.73,"sentiment":"neutral","sentiment_score":-0.16444219648838043},{"text":"It still says disconnected.","start":935.73,"end":937.03,"sentiment":"neutral","sentiment_score":-0.26012394204735756}],"sentiment":"neutral","sentiment_score":-0.26897028872841283,"channel":1,"num_words":19,"start":911.33,"end":937.03},{"sentences":[{"text":"Okay.","start":942.91,"end":943.23,"sentiment":"neutral","sentiment_score":-0.12619464099407196},{"text":"And the router's indicator light's still red?","start":943.23,"end":946.37,"sentiment":"neutral","sentiment_score":-0.129491748554366}],"sentiment":"neutral","sentiment_score":-0.12907961010932922,"channel":0,"num_words":8,"start":942.91,"end":946.37},{"sentences":[{"text":"Yep.","start":947.355,"end":947.855,"sentiment":"neutral","sentiment_score":-0.04808737337589264}],"sentiment":"neutral","sentiment_score":-0.04808737337589264,"channel":1,"num_words":1,"start":947.355,"end":947.855},{"sentences":[{"text":"Yeah.","start":948.965,"end":949.205,"sentiment":"neutral","sentiment_score":-0.08162284642457962},{"text":"So I think we need to reset the router.","start":949.205,"end":952.42505,"sentiment":"neutral","sentiment_score":-0.22627808319197762}],"sentiment":"neutral","sentiment_score":-0.2118125595152378,"channel":0,"num_words":10,"start":948.965,"end":952.42505},{"sentences":[{"text":"I just did that, though.","start":954.075,"end":955.375,"sentiment":"neutral","sentiment_score":-0.15567297339439393}],"sentiment":"neutral","sentiment_score":-0.15567297339439393,"channel":1,"num_words":5,"start":954.075,"end":955.375},{"sentences":[{"text":"Mhmm.","start":955.205,"end":955.705,"sentiment":"neutral","sentiment_score":-0.0325414203107357}],"sentiment":"neutral","sentiment_score":-0.0325414203107357,"channel":0,"num_words":1,"start":955.205,"end":955.705},{"sentences":[{"text":"Do you want me to","start":956.95496,"end":957.675,"sentiment":"neutral","sentiment_score":-0.04262366965413093}],"sentiment":"neutral","sentiment_score":-0.04262366965413093,"channel":1,"num_words":5,"start":956.95496,"end":957.675},{"sentences":[{"text":"No.","start":957.445,"end":957.68506,"sentiment":"neutral","sentiment_score":-0.09586359560489656}],"sentiment":"neutral","sentiment_score":-0.09586359560489656,"channel":0,"num_words":1,"start":957.445,"end":957.68506},{"sentences":[{"text":"turn","start":957.675,"end":957.83496,"sentiment":"neutral","sentiment_score":-0.08448638021945953}],"sentiment":"neutral","sentiment_score":-0.08448638021945953,"channel":1,"num_words":1,"start":957.675,"end":957.83496},{"sentences":[{"text":"The","start":957.68506,"end":957.92505,"sentiment":"neutral","sentiment_score":-0.10443001240491868}],"sentiment":"neutral","sentiment_score":-0.10443001240491868,"channel":0,"num_words":1,"start":957.68506,"end":957.92505},{"sentences":[{"text":"it","start":957.83496,"end":958.075,"sentiment":"neutral","sentiment_score":-0.09491577744483948}],"sentiment":"neutral","sentiment_score":-0.09491577744483948,"channel":1,"num_words":1,"start":957.83496,"end":958.075},{"sentences":[{"text":"one","start":957.92505,"end":958.16504,"sentiment":"neutral","sentiment_score":-0.13068242371082306}],"sentiment":"neutral","sentiment_score":-0.13068242371082306,"channel":0,"num_words":1,"start":957.92505,"end":958.16504},{"sentences":[{"text":"off?","start":958.075,"end":958.5,"sentiment":"neutral","sentiment_score":-0.098177932202816},{"text":"Do you want me to turn it on and off?","start":959.3,"end":960.76,"sentiment":"neutral","sentiment_score":-0.061490646377205846}],"sentiment":"neutral","sentiment_score":-0.06482585417953404,"channel":1,"num_words":11,"start":958.075,"end":960.76},{"sentences":[{"text":"no.","start":961.81,"end":962.05,"sentiment":"neutral","sentiment_score":-0.06504581868648529},{"text":"We have to find the button.","start":962.05,"end":963.64996,"sentiment":"neutral","sentiment_score":-0.055559054017066956},{"text":"There should be a button there for","start":963.64996,"end":965.73,"sentiment":"neutral","sentiment_score":-0.015351427718997002}],"sentiment":"neutral","sentiment_score":-0.03613286691584757,"channel":0,"num_words":14,"start":961.81,"end":965.73},{"sentences":[{"text":"There's","start":965.54,"end":965.78,"sentiment":"neutral","sentiment_score":-0.03131663799285889}],"sentiment":"neutral","sentiment_score":-0.03131663799285889,"channel":1,"num_words":1,"start":965.54,"end":965.78},{"sentences":[{"text":"the","start":965.73,"end":965.97,"sentiment":"neutral","sentiment_score":-0.024673525243997577}],"sentiment":"neutral","sentiment_score":-0.024673525243997577,"channel":0,"num_words":1,"start":965.73,"end":965.97},{"sentences":[{"text":"a button","start":965.78,"end":966.26,"sentiment":"neutral","sentiment_score":-0.039333779364824295}],"sentiment":"neutral","sentiment_score":-0.039333779364824295,"channel":1,"num_words":2,"start":965.78,"end":966.26},{"sentences":[{"text":"reset.","start":965.97,"end":966.47,"sentiment":"neutral","sentiment_score":-0.05900954455137253}],"sentiment":"neutral","sentiment_score":-0.05900954455137253,"channel":0,"num_words":1,"start":965.97,"end":966.47},{"sentences":[{"text":"on the back.","start":966.26,"end":967.08,"sentiment":"neutral","sentiment_score":-0.030917946870128315}],"sentiment":"neutral","sentiment_score":-0.030917946870128315,"channel":1,"num_words":3,"start":966.26,"end":967.08},{"sentences":[{"text":"Mhmm.","start":967.81,"end":968.31,"sentiment":"neutral","sentiment_score":-0.02731011062860489},{"text":"But I think that's just the turning off button.","start":968.85,"end":971.75,"sentiment":"neutral","sentiment_score":-0.1021388429734442}],"sentiment":"neutral","sentiment_score":-0.09465596973896026,"channel":0,"num_words":10,"start":967.81,"end":971.75},{"sentences":[{"text":"I don't see any other button on the modem.","start":972.405,"end":975.385,"sentiment":"neutral","sentiment_score":-0.16869869497087267}],"sentiment":"neutral","sentiment_score":-0.16869869497087267,"channel":1,"num_words":9,"start":972.405,"end":975.385},{"sentences":[{"text":"There's also no, like, a small hole?","start":977.395,"end":979.575,"sentiment":"neutral","sentiment_score":-0.14533975507531846},{"text":"Because","start":979.875,"end":980.275,"sentiment":"neutral","sentiment_score":-0.08373226970434189}],"sentiment":"neutral","sentiment_score":-0.1376388194039464,"channel":0,"num_words":8,"start":977.395,"end":980.275},{"sentences":[{"text":"No.","start":979.925,"end":980.16504,"sentiment":"neutral","sentiment_score":-0.11160050332546234},{"text":"There's","start":980.16504,"end":980.48505,"sentiment":"neutral","sentiment_score":-0.0923764631152153}],"sentiment":"neutral","sentiment_score":-0.10198848322033882,"channel":1,"num_words":2,"start":979.925,"end":980.48505},{"sentences":[{"text":"if","start":980.275,"end":980.515,"sentiment":"neutral","sentiment_score":-0.089227095246315}],"sentiment":"neutral","sentiment_score":-0.089227095246315,"channel":0,"num_words":1,"start":980.275,"end":980.515},{"sentences":[{"text":"a","start":980.48505,"end":980.645,"sentiment":"neutral","sentiment_score":-0.08414193987846375}],"sentiment":"neutral","sentiment_score":-0.08414193987846375,"channel":1,"num_words":1,"start":980.48505,"end":980.645},{"sentences":[{"text":"there's no reset button, there should be a small hole.","start":980.515,"end":983.815,"sentiment":"neutral","sentiment_score":-0.11231066659092903},{"text":"Then you need the PIN for it","start":984.755,"end":986.695,"sentiment":"neutral","sentiment_score":-0.044614047344241826}],"sentiment":"neutral","sentiment_score":-0.08443558807758723,"channel":0,"num_words":17,"start":980.515,"end":986.695},{"sentences":[{"text":"Yeah.","start":987.55,"end":987.79,"sentiment":"neutral","sentiment_score":-0.030255548655986782}],"sentiment":"neutral","sentiment_score":-0.030255548655986782,"channel":1,"num_words":1,"start":987.55,"end":987.79},{"sentences":[{"text":"to","start":987.715,"end":987.875,"sentiment":"neutral","sentiment_score":-0.030240103602409363}],"sentiment":"neutral","sentiment_score":-0.030240103602409363,"channel":0,"num_words":1,"start":987.715,"end":987.875},{"sentences":[{"text":"I just","start":987.79,"end":988.11,"sentiment":"neutral","sentiment_score":-0.040734170004725456}],"sentiment":"neutral","sentiment_score":-0.040734170004725456,"channel":1,"num_words":2,"start":987.79,"end":988.11},{"sentences":[{"text":"click","start":987.875,"end":988.195,"sentiment":"neutral","sentiment_score":-0.04993528127670288}],"sentiment":"neutral","sentiment_score":-0.04993528127670288,"channel":0,"num_words":1,"start":987.875,"end":988.195},{"sentences":[{"text":"can't","start":988.11,"end":988.43,"sentiment":"neutral","sentiment_score":-0.058921948075294495}],"sentiment":"neutral","sentiment_score":-0.058921948075294495,"channel":1,"num_words":1,"start":988.11,"end":988.43},{"sentences":[{"text":"it.","start":988.195,"end":988.515,"sentiment":"neutral","sentiment_score":-0.05644666403532028}],"sentiment":"neutral","sentiment_score":-0.05644666403532028,"channel":0,"num_words":1,"start":988.195,"end":988.515},{"sentences":[{"text":"see","start":988.43,"end":988.58997,"sentiment":"neutral","sentiment_score":-0.025843415409326553}],"sentiment":"neutral","sentiment_score":-0.025843415409326553,"channel":1,"num_words":1,"start":988.43,"end":988.58997},{"sentences":[{"text":"You","start":988.515,"end":988.59503,"sentiment":"neutral","sentiment_score":-0.052218854427337646}],"sentiment":"neutral","sentiment_score":-0.052218854427337646,"channel":0,"num_words":1,"start":988.515,"end":988.59503},{"sentences":[{"text":"a","start":988.58997,"end":988.75,"sentiment":"neutral","sentiment_score":-0.05651947855949402}],"sentiment":"neutral","sentiment_score":-0.05651947855949402,"channel":1,"num_words":1,"start":988.58997,"end":988.75},{"sentences":[{"text":"have to press it.","start":988.59503,"end":989.58,"sentiment":"neutral","sentiment_score":-0.08119986578822136}],"sentiment":"neutral","sentiment_score":-0.08119986578822136,"channel":0,"num_words":4,"start":988.59503,"end":989.58},{"sentences":[{"text":"I just can't see a hole.","start":990.19,"end":991.81,"sentiment":"neutral","sentiment_score":-0.21821236362059912}],"sentiment":"neutral","sentiment_score":-0.21821236362059912,"channel":1,"num_words":6,"start":990.19,"end":991.81},{"sentences":[{"text":"Is it okay if you send me the picture of the router?","start":994.94,"end":998.0,"sentiment":"neutral","sentiment_score":0.00016650324687361715}],"sentiment":"neutral","sentiment_score":0.00016650324687361715,"channel":0,"num_words":12,"start":994.94,"end":998.0},{"sentences":[{"text":"Yes.","start":999.14996,"end":999.555,"sentiment":"neutral","sentiment_score":0.0734274685382843}],"sentiment":"neutral","sentiment_score":0.0734274685382843,"channel":1,"num_words":1,"start":999.14996,"end":999.555},{"sentences":[{"text":"Yeah.","start":1000.14,"end":1000.64,"sentiment":"neutral","sentiment_score":0.057050883769989014},{"text":"Just a response to the email that I sent to you earlier for","start":1001.10004,"end":1005.255,"sentiment":"neutral","sentiment_score":0.04764063255145}],"sentiment":"neutral","sentiment_score":0.04831279335277421,"channel":0,"num_words":14,"start":1000.14,"end":1005.255},{"sentences":[{"text":"Okay.","start":1005.15497,"end":1005.65497,"sentiment":"neutral","sentiment_score":-0.0399845652282238}],"sentiment":"neutral","sentiment_score":-0.0399845652282238,"channel":1,"num_words":1,"start":1005.15497,"end":1005.65497},{"sentences":[{"text":"the pictures, then I'll review it, then I'll get back to you.","start":1005.255,"end":1008.79504,"sentiment":"neutral","sentiment_score":0.10439433095355828}],"sentiment":"neutral","sentiment_score":0.10439433095355828,"channel":0,"num_words":12,"start":1005.255,"end":1008.79504},{"sentences":[{"text":"Okay.","start":1009.62897,"end":1010.12897,"sentiment":"neutral","sentiment_score":0.10097988694906236}],"sentiment":"neutral","sentiment_score":0.10097988694906236,"channel":1,"num_words":1,"start":1009.62897,"end":1010.12897},{"sentences":[{"text":"Okay.","start":1010.935,"end":1011.335,"sentiment":"neutral","sentiment_score":0.09563295543193816},{"text":"Bye for now.","start":1011.335,"end":1012.23505,"sentiment":"neutral","sentiment_score":0.0750955194234848}],"sentiment":"neutral","sentiment_score":0.08022987842559814,"channel":0,"num_words":4,"start":1010.935,"end":1012.23505},{"sentences":[{"text":"Bye.","start":1012.42896,"end":1012.92896,"sentiment":"neutral","sentiment_score":-0.12386411428451538}],"sentiment":"neutral","sentiment_score":-0.12386411428451538,"channel":1,"num_words":1,"start":1012.42896,"end":1012.92896}]},"summary":{"result":"success","short":"Merrine is experiencing internet connection issues and is trying to connect her modem to the router. She is receiving instructions via email and resetting the router, but the internet is not working. The agent helps her find the IP address and settings options for her network and WiFi network, ultimately resolving the issue. Maureen is also asked to send pictures of her modem and router to reset the router."},"intents":{"segments":[{"text":"I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected. Mhmm.","start_word":14,"end_word":33,"intents":[{"intent":"Connect internet service","confidence_score":0.3355891}]},{"text":"So before we connect, can we do can we perform a full reset on the router to ensure yep. a clean start?","start_word":353,"end_word":374,"intents":[{"intent":"Reset router","confidence_score":0.5336843}]},{"text":"In the address bar on on the browser, type in the IP address printed on the back of your router. I just haven't even found the the Internet's not even coming up on my phone.","start_word":598,"end_word":632,"intents":[{"intent":"Fix router access","confidence_score":0.008772953}]},{"text":"Actually, the password should also be written at the back of the router where Is you that said there's PIN no password. is that PINNoDot under the SSID? PIN, that might be the Wi Fi password. Alright.","start_word":979,"end_word":1015,"intents":[{"intent":"Access router","confidence_score":0.00011926438}]},{"text":"I logged why did it log me out? What?","start_word":1056,"end_word":1064,"intents":[{"intent":"Log out","confidence_score":0.15897821}]},{"text":"Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings? Wait.","start_word":1082,"end_word":1098,"intents":[{"intent":"Access pppoe settings","confidence_score":0.112276986}]},{"text":"It says IPS type normal, Internet connection type PPPoE. At the connection type, is the PPPo e selected? It says the Internet through the PVP connect and password by SIP. Okay.","start_word":1231,"end_word":1261,"intents":[{"intent":"Confirm connectivity","confidence_score":0.00082515355}]},{"text":"And does it ask you a username and password after? No. No. It already has one. It says p p p o e user username. It's here, and then the password is here. So you should change the username and password. Okay.","start_word":1276,"end_word":1317,"intents":[{"intent":"Confirm login","confidence_score":0.16497622}]},{"text":"It already has one. It says p p p o e user username. It's here, and then the password is here. So you should change the username and password. Okay.","start_word":1288,"end_word":1317,"intents":[{"intent":"Confirm username","confidence_score":0.042454086},{"intent":"Confirm password","confidence_score":0.475446},{"intent":"Confirm password","confidence_score":0.33443928},{"intent":"Confirm password","confidence_score":0.28323576},{"intent":"Confirm password","confidence_score":0.26445892},{"intent":"Confirm login update","confidence_score":0.0000025954657}]},{"text":"Can I just change it to my name?","start_word":1323,"end_word":1330,"intents":[{"intent":"Change name","confidence_score":0.0026421254}]},{"text":"Actually, it's the one that we provided via email. What is it? Do you have it? Yeah.","start_word":1331,"end_word":1347,"intents":[{"intent":"Confirm user name","confidence_score":0.0019774619},{"intent":"Confirm email","confidence_score":0.0015301909}]},{"text":"I'll copy Dash that. o r.","start_word":1399,"end_word":1404,"intents":[{"intent":"Copy password","confidence_score":0.37326545}]},{"text":"Is it rebooting?","start_word":1456,"end_word":1458,"intents":[{"intent":"Restart computer","confidence_score":0.053625237}]},{"text":"Can you see a reboot there at the Safari Oh, for you to reboot the router yeah. Reboot.","start_word":1474,"end_word":1491,"intents":[{"intent":"Reboot router","confidence_score":0.7359756}]},{"text":"We have to find the button. There should be a button there for There's the a button reset. on the back. Mhmm.","start_word":1646,"end_word":1667,"intents":[{"intent":"Find router button","confidence_score":0.0013540902}]}]},"sentiments":{"segments":[{"text":"Hello. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.10147468745708466},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3660871982574463},{"text":"Sorry. This is It's Maureen. just me Yes. again. Mhmm.","start_word":4,"end_word":13,"sentiment":"neutral","sentiment_score":0.2096269726753235},{"text":"I've just gotten a message saying, DJ, we're happy to confirm that your Internet service has been successfully connected.","start_word":14,"end_word":32,"sentiment":"positive","sentiment_score":0.5827977061271667},{"text":"Mhmm. So I plugged my modem in, and what do I do now? Have you received my email instruction also? No. Yeah. Because I already send you the full instruction on how to set it up, but I can also guide you via phone. Okay. Yeah. That's fine. What do I do? Yeah. So please plug the router into the NTT box, the box on on your wall. I've connected it to the wall. Yes. Mhmm. Is it connected connected at the one port, the Ethernet cable from the NTT box to the one port. It's w a n port on your router. I don't understand. Can you see the yellow cable? There is no yellow table. Oh, yeah. Look at that. Yeah. Maybe it's off. I don't have a yellow cable. But is is there other cable that we can use for us to connect the router to the NTD box? There is a white one connected to the NBN thing. Can I connect that? Where do I connect it? In the yellow bit? Can you see the w a n port at the back of the router? W a n? Mhmm. Yep. Okay. I'm connecting it now. Yeah. So the first end of the cable should be at the NTD box, Yeah. and It's the other in there. end is at the WAN port Already. on Yeah. your It's router. in there already. Mhmm. Okay. So Yes. let's just wait a few minutes for the connection to establish. May I know the color of the indicator light? It's flashing red. Okay. So please look underneath the router. You'll find the speaker with your Wi Fi network name and password.","start_word":33,"end_word":313,"sentiment":"neutral","sentiment_score":0.02339181672529818},{"text":"Yep.","start_word":314,"end_word":314,"sentiment":"positive","sentiment_score":0.3382296562194824},{"text":"Yep. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Okay. Is it Airtel five Mhmm. g? Yeah. That's correct. Okay. Well, it's Okay. So before we connect, can we do can we perform a full reset on the router to ensure yep. a clean start? Yeah. So on the back of the router, there's a small hole or button labeled reset. There's Please a press button. mhmm. The Or button? yeah. There's a is there a button labeled reset or a small hole? There is a button. I don't see a hole. Do you want me to press it? Can you see what is that button for? It Is it says the power w off? p WPSRST power. I I think that is the power button. How about reset? Is there a reset button? I don't know. Where would it be? Usually, on the back of the router. On the bottom or the back? At the back or Yeah. sides There's of the router? there's not. There's only that power button. Is there a small hole? No. There's no hole. No hole at all. Okay. Let's try to skip the reset. Can we log in now to the router's interface? Open a browser on your computer or laptop? What was I doing? Sorry. Let's now log in to the router's interface. Open a browser on your computer or laptop. Okay. I just need to turn the Wi Fi back on. And in the address bar, type the IP address printed on the back of your router. What You'll do you see mean? it there. Sorry. Hold on. In the address bar on on the browser, type in the IP address printed on the back of your router.","start_word":315,"end_word":616,"sentiment":"neutral","sentiment_score":-0.009482736249041083},{"text":"I just haven't even found the the Internet's not even coming up on my phone.","start_word":617,"end_word":631,"sentiment":"negative","sentiment_score":-0.6682462096214294},{"text":"So Okay.","start_word":632,"end_word":633,"sentiment":"neutral","sentiment_score":-0.25923392176628113},{"text":"So it's all logged in, but the thing's still red, flashing red.","start_word":634,"end_word":645,"sentiment":"negative","sentiment_score":-0.35029563307762146},{"text":"Yeah. That's okay for now because we're not yet entering the credentials, at the Alright. router's Where am I where am I entering them? interface at the router's interface What's that? on your browser. So go into my browser and do what? Type in the address bar printed I'm sorry. Type in the IP address printed on the back of your router. Sir, I'm I'm searching up where where's that? The what? Sorry. Can you see the sticker at the back of your router? Yeah. Is there IP address written I IP address. or Yeah. It's default access? there's an IP address. It is one nine two dot Yeah. one. That one. Mhmm. Type that So into the Google. browser. Yeah. One nine two dot Make sure you're connected to the Wi Fi's network because you won't be able to enter that one if okay. you're not connected. Yeah. But the Internet's not working. How do I be connected to it? Yeah. That should be working even though you have no Internet connection because it's just the IP address. Okay. I've just typed it in. Oh, there we go. So what do I Mhmm. do now? Enter the enter the password. Use Please the enter default the username. router. Please enter Mhmm. the router log login password. Sorry. On the box? Yeah. It's also on the box. Use the default username and password on the back of the router to log in. Where's the password? Is it PIN? Where's the password? Can you see a username and password there written? No. How about a username? What the password? Mhmm. Is it the no. It just says modem and IP address. Yeah. PIN code PIN, no. PIN number? It says PIN, and then it says SSID. Okay. So the SSID is the name of the Alright. So type Wi that Fi. in. Mhmm. No. There's It no wants other the password? Pa it Mhmm. wants the password. Is Actually, that the the mhmm. pardon? Actually, the password should also be written at the back of the router where Is you that said there's PIN no password. is that PINNoDot under the SSID? PIN, that might be the Wi Fi password. Alright. I'll try it. Mhmm. Yeah. But we can try to make sure. Is that also what you use when connecting to the Wi Fi, or there's no password? There it doesn't look like there's a password. Okay. There we go. I logged why did it log me out? What? 6703. Alright. There we go. It's in there now. What do I do now? Says disconnected. Yeah. Can you look for the PPPoE settings option, usually under Internet or one settings, WAN settings? Wait. On the on the Safari? Yeah. It says Internet settings, Wi Fi settings, client management, parental control, and more. Can we click the Wi Fi setting? Wi Fi settings? Mhmm. Yep. And then what? Is there is there a PPPoE or ask you to enter your username or password? No. It just says there's a flip switch here. It says the 2.4 Wi Fi network and five g what? It says do I have to click do I click that button? Sorry. Can you repeat that one?","start_word":646,"end_word":1185,"sentiment":"neutral","sentiment_score":-0.04811232661207517},{"text":"I'm not I'm not sure what I meant to do. It doesn't have that. There's no Internet or one setting.","start_word":1186,"end_word":1205,"sentiment":"negative","sentiment_score":-0.4094161689281464},{"text":"Right? There's what? Sorry. There's Internet settings. Mhmm. What do I do? Do I click it? And then it says Yeah. network status disconnected s. It says IPS type normal, Internet connection type PPPoE. At the connection type, is the PPPo e selected? It says the Internet through the PVP connect and password by SIP. Okay. Are you able to click the PPPoE? I just did. Yeah. I did. Mhmm. And does it ask you a username and password after? No. No. It already has one. It says p p p o e user username. It's here, and then the password is here. So you should change the username and password. Okay. I will change Yeah. it. Can I just change it to my name? Actually, it's the one that we provided via email. What is it? Do you have it? Yeah. And I the username and password that we texted you also, the l n Oh, right. Okay. dash I think Mhmm. yep. O r eight one. Yeah. Wait. The username wait. Where is that? Where is that? The wrong one. The username Yeah. Mhmm. l n Oh, yeah. That's correct. Okay. I'll copy Dash that. o r. Mhmm. Yep. And then the password is the thing you texted. Yeah. It's AirLN. I'll just O. copy it. Then once you enter that one, just click save. Yep. Two seconds. Mhmm. Okay. And then continue. Yep. Okay. So that's saved. Oh, wait. Yes. It says saved successfully. Now what? Mhmm. Is it rebooting? No. It says disconnected. But the credentials were saved successfully? Yes.","start_word":1206,"end_word":1469,"sentiment":"neutral","sentiment_score":0.011826264671981336},{"text":"It's saved successfully.","start_word":1470,"end_word":1472,"sentiment":"positive","sentiment_score":0.55597323179245},{"text":"Yeah. Can you see a reboot there at the Safari Oh, for you to reboot the router yeah. Reboot. and and detect yeah. And that for it to detect the new credentials. I just did it. Okay. It's just loading. Yeah. Let's just wait for it. I think it's now establishing the connection. It's what? Sorry? Let's just wait for it. I think it's establishing the connection now. Yep. Mhmm. Rebooted. No. It's asking It's done. me to log it's asking me to log back in.","start_word":1473,"end_word":1558,"sentiment":"neutral","sentiment_score":0.13060881197452545},{"text":"Incorrect password. What do you mean? I just did the password. It's saying the password that you gave me is incorrect.","start_word":1559,"end_word":1579,"sentiment":"negative","sentiment_score":-0.4824344217777252},{"text":"Oh, maybe because I need the the back of the modem password or something. Okay. It still says disconnected. Okay. And the router's indicator light's still red? Yep. Yeah. So I think we need to reset the router. I just did that, though. Mhmm. Do you want me to No. turn The it one off? Do you want me to turn it on and off? no. We have to find the button. There should be a button there for There's the a button reset. on the back. Mhmm. But I think that's just the turning off button. I don't see any other button on the modem. There's also no, like, a small hole? Because No. There's if a there's no reset button, there should be a small hole. Then you need the PIN for it Yeah. to I just click can't it. see You a have to press it. I just can't see a hole. Is it okay if you send me the picture of the router? Yes. Yeah. Just a response to the email that I sent to you earlier for Okay. the pictures, then I'll review it, then I'll get back to you. Okay. Okay. Bye for now. Bye.","start_word":1580,"end_word":1780,"sentiment":"neutral","sentiment_score":-0.08018189657535126}],"average":{"sentiment":"neutral","sentiment_score":-0.02051903024732571}}}}